Virgin Media Outage Report in South Ockendon, Borough of Thurrock, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Ockendon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Ockendon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near South Ockendon, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: London, East Ham, South Benfleet, Basildon, Ilford, Dagenham, Thamesmead, Newham, Barking, Dartford, Lee, Welling, Chigwell, Longfield and Canning Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| East Ham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near South Ockendon, England
Latest outage, problems and issue reports in South Ockendon and nearby locations:
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
Umm is @virginmedia down nationwide or am I just lucky?
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.
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Jonni Jones GM
(@jonnijonesdj) reported
from
Dartford, England
@virginmedia hi, whss as t is the best way of contacting you please? New customer and have been ringing for three days, and messaged and chat and had no reply. I’m sure there must be a reason but not sure I’ve ever known a company like it. Thanks jon
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
Absolute dog s**t service from @virginmedia today. Can’t wait for my contract to expire so I can get away from their utterly crap, over-priced dross.
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
I was on hold for 18 mins (at a charge of 7p per min) to speak to @virginmedia. Then, guess what? My WiFi cut out (again). #terribleservice Can. Not. Wait. For my contract to expire. 6 months and counting.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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clare
(@Clareyb1402) reported
@virginmedia No I haven’t, I’m also still waiting on a response from your messaging service.
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Archie Clarke
(@awildclarke) reported
@virginmedia @virginhelp I will try texting. Its odd that I was phoned out the blue, told I've got no order now (despite having a contract!) and being transferred to a clueless sales person who couldnt help me at all and said to just "place a new order once the current tenants have left". Inconvenient!
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Steven Mckell!
(@stevenmckell) reported
@virginmedia I’ve tried to get through to talk to someone but it either cuts off after an hour hold or hangs up on me. My internet Wifi isn’t working! We can connect to the internet but it doesn’t work at all, if we plug a Ethernet cable in it works...help as this is frustrating
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Caitlyn
(@CLN0705) reported
Spent the last 2 days trying to contact @virginmedia about our internet. Goes off everyday and we have to restart it. I paid for better speeds and WiFi and I’m better off using my 4G on my phone 🤬 everything connected is so slow
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Melanie Gray
(@LittleMissGray) reported
@virginmedia Telling us you can’t get an engineer out to us until 29th January is unacceptable. We cannot work from home with no internet for the next 3 weeks. You broke this. You need to fix it.
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Matt Bennett
(@MattBennett93) reported
@virginmedia Nope, you still won't pick up the phone. Cancelling the direct debit means you won't get your increased price and seen as though I haven't been home in, nearly, 5 months and haven't used your service since then (whilst still paying you every month on time) I won't miss you.
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Stacey Mcintyre (Sam McIntyre)
(@19stacey83) reported
@virginmedia I wouldn’t mind paying more if the service was outstanding but it’s not unfortunately
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#OnIt
(@OnIt05586108) reported
@virginmedia my virgin media is pixelating on most channels. If I disconnect-the splitter and put the cable straight into the box it works fine. I have bought another splitter but this still doesn’t solve the issue.
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Aidan Cooper
(@AidanCooperUK) reported
@virginmedia Just cancel my package, I texted the number on Friday and didn't get a response. Tried again yesterday, no response. You are saying you want me to do the same today? Based upon previous days, what do you think the likelihood of getting a response is?
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sabs
(@SabszSoundsz) reported
@virginmedia I’ve just bought your services and can’t quick install due to the wrong face plate on the wall. Was told when I signed up if this was a problem then you would get an engineer out to me in 1-2 days but have told me the 18th of jan?? my services have been activated but can’t use