Virgin Media Outage Report in South Ockendon, Borough of Thurrock, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Ockendon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Ockendon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near South Ockendon, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Grays, Dagenham, Barking, Upminster, Gravesend, Bromley, Orpington, Chatham, Newham, Romford, Blackheath, Basildon and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Ockendon, England
Latest outage, problems and issue reports in South Ockendon and nearby locations:
-
Claire
(@bakerclaire987) reported
from
Bromley, England
@virginmedia will someone please direct message me. I need to cancel my account and no details anywhere how to do it on line and no one available on your web chat. This is now urgent please
-
Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
@virginmedia again you are down
-
Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
FFS @virginmedia your broadband goes down faster than a ******! (Rugby or the other type) If I called everytime there was a failure I would never be off the ffffing phone!
-
Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
@virginmedia Please see the series of tweets regarding the service failures. Also the hashtag #virginmediadown for an expanded idea as to why.
-
Jade Wheatley
(@JadeWheatley_) reported
from
Eltham, England
@virginmedia absolutely piss poor customer service from@whoever the guy was who put us on hold, blagging our of his arsehole he was waiting for a technician, to then cut us off just before 8pm so that we couldn’t call back BECAUSE THE LINES ARE CLOSED!
-
Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
******* @virginmedia this is tedious beyond belief! #virginmediadown
-
Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Evening @virginmedia yes you are down again #virginmediadown
-
Ryan Cheetham
(@rcheetham97) reported
from
Ilford, England
@virginmedia your wifi service has been terrible over the weekend and is dropping every 10 mins. i’ve tried phoning but was left on hold for an hour and then hung up on, and have had no reply from chat. i’m working from home so need the connection. have tried guides online..
-
Carlo Margaritelli
(@TheFakeItalian) reported
from
Romford, England
@virginmedia service down again in Hornchurch
-
Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Oh @virginmedia your broadband is beyond *****, it is on my to do list cancellations once this #lockdown is done. Spiraling prices and poxy service before, but now intolerable I hope @Ofcom monitor these complaints. #virginmediadown
-
Marc Tobin
(@Cod49ers) reported
from
Grays, England
You make mistakes in life. Going back to @virginmedia is one of my biggest. Internet is awful, can’t sign into the media service and the customer service is nonexistent. I advise you do not do it!!!
-
Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Ola @virginmedia down again #virginmediadown
-
Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Oh @virginmedia you did so well, I managed to log on for work from. 9-4 now normal service resumes.... #virginmediadown
-
Funnybits_Bytes 🙂😚
(@FunnybitsB) reported
from
Romford, England
@virginmedia why have I got no internet please I need this help
-
nick caccavone
(@slicknick66) reported
from
Bromley, England
@virginmedia Hi there. I’ve been on the phone for over an hour to get cut off when transferred to customer services. Can someone message me so I can give details. I’m currently in queue again. Nick
-
Liam 🌍🌎🌏
(@routemaster_fan) reported
from
Eltham, England
Hey @virginmedia down again, does @Ofcom monitor these continuous service failures. #virginmediadown
-
Dazzle
(@darrenh67) reported
from
Rochester, England
@virginmedia What a load of bollox phone sends to same place it’s all shit
-
Trevor Boreland
(@BorelandTrevor) reported
from
Bromley, England
So, working from home which is proving difficult due to the unsatisfactory service of virgin Media and the distinct lack of internet service for the last 3 months. @virginmedia
-
•
(@_240797) reported
from
Bromley, England
@virginmedia you guys are absolutely appalling, i would like to cancel my contract please.
-
New Directions 🇬🇧🇱🇨
(@NewDirections7) reported
from
Ilford, England
@virginmedia I’d like to change my virgin media package can I get some assistance ASAP please. It’s awful that as a customer you can’t get help right now!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ranjan Mallya
(@RanjanMallya) reported
This is just awful service and there is absolutely no one taking ownership of the problem. This is beyond ridiculous service rendered to a customer of your since 8 years. @virginmedia #Virginmedia
-
Paula Royden
(@PaulaRoyden) reported
@virginmedia It was not working during office hours my husband could not do his work he had to spend petrol money to go to somewhere that had internet access so what am I paying for??
-
pand
(@pand237) reported
@virginmedia It is not giving a feedback. I get a range of different paths to resolution. Have tried them all. Several times.
-
Adam Samson
(@adamsamson) reported
@virginmedia Hi, my Hub 3 seems to be totally broken. No internet, non responsive to hard reset, does not assign IP when plugged in via Ethernet. Have appointment scheduled for Saturday but wondered if possible to send replacement sooner since it isn’t a connection issue.
-
Ranjan Mallya
(@RanjanMallya) reported
Could you please let me know how to get in touch with the installations team because your customer services team has put me again on the tune even after repeated requests. This is ridiculous. @virginmedia
-
Elizabeth Doleman
(@bettydol01) reported
@virginmedia @O2 Your company is a joke. You don’t want everyone to be connected as you can’t organise your company to install your services! I have been waiting since August.. customer service dept is useless!
-
Jason Howard
(@jasonhoward1977) reported
@virginmedia This has been going on for nearly two months. You keep telling us he hasn't provided proof of move to an address that Virgin does not and cannot service. We have emailed it 4 TIMES!! We have tried to call and can't speak to anyone as my 78yr old dad has forgotten his password
-
Simon
(@AF_SI20) reported
@virginmedia Nope, it says no issues affecting services in our area
-
Seann
(@Seannyy_) reported
The great Virgin Media wifi going down once again telling you worst provider going
-
Malcolm Sillick
(@Malcolm_Sillick) reported
@SingleMumDiary @virginmedia Just read this. You are not alone. My in-laws, both in 90s have had no phone for about 3 weeks. Engineer booked for today - didn't turn up and still no working phone,working for very long standing customers who need a home phone. Awful from Virgin Media!!