Virgin Media Outage Report in South Ockendon, Borough of Thurrock, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Ockendon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Ockendon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near South Ockendon, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: Longfield, London, Newham, Upminster, Barking, Romford, Dagenham, Grays, Orpington, Chatham, Bromley, Ilford, Woolwich, Eltham and Basildon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Longfield |
Internet | |
| London |
Wi-fi | |
| London |
||
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Ockendon, England
Latest outage, problems and issue reports in South Ockendon and nearby locations:
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Andrew Owen
(@owensirons93) reported
from
Corringham, England
@virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want a U.K. phone number not 150 where I can talk to someone who’ll actually listen and understand my frustrations snd give me a decent service
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Kyle Sewell
(@KyleSew2112) reported
from
Bromley, England
Right what ******* idiot at Virgin media thought it's ok to reboot my TV
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Jo Shortland
(@shortland_jo) reported
from
Bromley, England
@virginmedia I have intermittent WiFi issues with my broadband, can’t get anywhere with your website it’s so frustrating
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Sarah Waygood 💙
(@SarahWaygood) reported
from
Sutton at Hone, England
@virginmedia please could someone contact me. On hold for 20 minutes. No TV service.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia **** knows? Can’t trust any appointments you make anyway... still waiting for her to phone back again 4th time lucky that she won’t cut me off again eh?
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Signal as a whole; router drops to less than 1kbps and remote IP changes like it's trying to reconnect. A power cycle seems to correct it but think I'll need some watchdog program and remote switch to do that if the signal drops and I'm away from the house.
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want to speak with an agent in the U.K. The bad line and my hearing make it very difficult to understand your colleagues in other Asia
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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ML Shelton
(@Bomber_RBS) reported
from
Gravesend, England
@skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus
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Tolu
(@tolu_____) reported
from
Basildon, England
@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
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Sara Rainwater
(@sarainh2o) reported
from
Sutton at Hone, England
.@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?
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Ean Irwin
(@Ean_I) reported
from
Sutton at Hone, England
@virginmedia 2 minutes to go in the Champions League final and everything has gone down! Expected fix time 16:00 tomorrow. Are you serious!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia No show yesterday over 2 hours lost time today trying to sort out the item which ironically are apart of an agreement with @virginmedia to resolve slow speeds and #badcustomerservice. Looks like you don’t ever listen back to your own training recorded conversations...
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @VirginVoyages Beware they Virgin operate and tell you one thing when you call customer services you may end up on on a 2 week cruise on the Woolwich ferry
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Peter
(@medicman2011) reported
from
Loughton, England
@virginmedia Of course I'm a customer. It's you renewals call centre that ring twice a day.
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HeyYouItsCorrie (They/Them)
(@HeyYouItsCorrie) reported
from
Rochester, England
@suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chica Roja
(@chicaroja8) reported
@virginmedia No mobile Network YO422US.
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Margaret Currie MBE
(@superbowler4) reported
@virginmedia Not at present. I moved house and the service wasn’t available at that time and I had to change supplier
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Anis El-Mariesh
(@AElmariesh) reported
@virginmedia Seems the issue was a faulty power cable to my Ubiquiti USG… so these things are worth checking before assuming its the ISP
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Kate Henderson
(@katehenders3) reported
@virginmedia Despite numerous calls to your customer service, hours spent on phone explaining issues to various people, promises of calls back (not received) & promises of credits to account - this has still not happened
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𝐾𝑎𝑡𝑒 ♡︎
(@katem185) reported
@virginmedia I’ve been passed around your ‘customer service’ team this morning for half an hour, constantly repeating myself, then they just hung up on me. There is a logged complaint on the account!
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Izzy Wildheart . Artist 🇪🇬
(@Izzywildheart) reported
@ClareAdams @virginmedia Yes, rotten service for a lot of money, had nothing but problems with it dropping in and out or just cutting out completely. Not worth the money
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Justin Tyrrell
(@JustinTyrrell) reported
@virginmedia making it difficult to cancel a contract doesnt make me want to change my mind. Why can't I just call up and cancel. Why do I need to be out on hold constantly. I'm out of contract!
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𝐾𝑎𝑡𝑒 ♡︎
(@katem185) reported
@virginmedia worst customer service I have ever experienced, think I’ll be moving to @skytv
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David S
(@DaveS3376) reported
@virginmedia @MerlinapUK Shame we dont get priority from customer care, and fault repair
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Peter Owen
(@PancakePete00) reported
Power cycled the router, still the same problems. Crashes after a few minutes. @virginmedia any support please?