Virgin Media Outage Report in South Ockendon, Borough of Thurrock, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Ockendon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Ockendon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near South Ockendon, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: London, Newham, Rochester, Welling, Chatham, South Benfleet, Basildon, Woodford Green, Brentwood, Ilford, Dagenham, Romford, Barking, Bexleyheath and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Newham |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near South Ockendon, England
Latest outage, problems and issue reports in South Ockendon and nearby locations:
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Chris
(@call_horne) reported
from
Bromley, England
@virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
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Lee Patmore
(@LeePatmore) reported
from
Basildon, England
It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
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Andy Foster 🎣
(@Fozzie__) reported
from
Romford, England
Anyone else in romford lost there internet with @virginmedia I have been on hold for 30min to be told it wont be back on till 10th dec, 2wks without internet this is just not good enough they won't let me cancel, staff have been rude, cant get a manager #fuming
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@DBUk11 @virginmedia They are not paying anything on compensation. I am waiting for tomorrow if tomorrow not sorted out my broadband I will cancel Mr contract.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
Poor service and pathetic customer service @virginmedia broadband. incompetent engineers and useless customer service team. Worst ever experience on any broadband provider.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I have been experience no internet since 10 December 2019. I have received the message 13-12-19 back to work but no internet called the Customer service couple time no internet yet now they book engineer wednesday.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I have experienced similar issue in October 2019 they have book the engineer but didn't turned up on the day. I have take day off from my work. No communication from Virgin media . I have to call and listen all the songs and wasted my 1 hour nothing sorted.
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia In my humble view the customer call centres, specifically abroad need more training...I've been on the phone 3 times to amend packages & in truth not many are up to speed when the change occurs As a customer of over 11+ years it's been a poor experience
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia Sorry is just not enough as a big name and charge us a supreme service but not provide us a pathetic service. How much I lost in last 3 months and specially in festival time. Which is higher time of my business.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia is a worst broadband provider and their customer service is pathetic they are lairs do promises their engineers not turn up I been calling since October 3 times book engineers no turn up yet last 7 days no service and again said book a engineer.
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia signal gone down again in IG2 6PX, please can you reboot your servers
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I just want a service which you promise
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Pam Gayford
(@PamGayford) reported
from
Billericay, England
@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
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Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
@virginmedia clearly there is a speed problem with Virgins internet speeds tonight looking at others and i am also having the same sorts of sub 10mbs speeds.
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
@virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia No need for escalation. Everyone has been courteous, it's just the lack of product package changes communication which has been an issue.
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شاهد اقبال
(@essentialfusion) reported
from
Ilford, England
@virginmedia Don’t reply with a bog standard message written by a monkey doing a cut and paste job. Bubbles has more important things to do than worrying about your crappy service
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
I advice people please do not use @virginmedia broadband they are false advertising. Pathetic customer service useless engineers not turn up on due date just charging big money in the name of fibre optic but service is worst than land lines. No service in my home last 7 days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Duncan Jinks
(@DuncanJinks) reported
@virginmedia "£8 per day for a total loss of service after 2 full working days from registering the loss of service to us" - so whilst people are working/teaching/studying from home, you only offer compensation if they are fully unconnected for 2 days; this seems acceptable to you?
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Jon Saunders
(@fygaro146) reported
@virginmedia I eventually managed to get up and running, putting my hub 4 back in router mode rather than modem mode. It shouldn't work, but it does. My main frustration is the lack of online testing for my hub - I can't tell if it's your problem or mine.
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H
(@HarrisonHolland) reported
@virginmedia customer service absolutely atrocious. Agreed on a new tv package with free upgrade. Signed me up for a sim that I didn’t even want and carried out a credit search against me and then called back to say I can’t have the tv upgrade we agreed on! Deliberate misselling
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Caesar
(@caesarow) reported
i hate virgin media so ******* much the internet is literally the worst i have ever used
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Bryn 💙
(@Commander_Adams) reported
@virginmedia I still can't get hold of anyone to change our package before deadline of 25th Feb. What are we supposed to do? @Ofcom can you arrange for virgin customer services to call us? I'm currently battling both Covid & #VirginMedia, not sure which is worse yet..
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CMB77💙
(@ChriMBow) reported
@virginmedia I have been huge broadband issues for months. Last time I had to speak to manager I was told if it happened again they would send an engineer out. I consistently have no WiFi at all at home and we have been sent boosters etc.
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John
(@chedaki63) reported
@ArchaeologyTony You must be with @virginmedia My service has been terrible recently too. Internet dropping in and out of not there at all. Sudden switches to using data without knowing....
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fergus o`donnell
(@fidofinns) reported
@virginmedia what an absolute joke you are I've been held on the phone for over 50 minutes and when I get through to speak to someone they say hello then put the phone down to say I am livid is an understatement. You make sure I pay each month though
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Claire Wood
(@ClaireWoodActor) reported
@virginmedia we’ve been without wifi for almost a week now. Both of us working from home, and it’s been an absolute struggle. No help from virgin whatsoever. Customer service appalling. Please get this resolved ASAP, so we can look online at changing our provider!!
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Tess
(@Tess00117464) reported
@claireguy @virginmedia I got through but then the system is down. Happened two days in a row now. They are ringing me back.