Virgin Media Outage Report in South Ockendon, Borough of Thurrock, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Ockendon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Ockendon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near South Ockendon, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, Upminster, Basildon, Rochester, Bexleyheath, Newham, East Ham, Dagenham, Chatham, Gillingham, Barking, Dartford, Thamesmead and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
TV | |
| London |
Wi-fi | |
| London |
Internet | |
| Upminster |
||
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Ockendon, England
Latest outage, problems and issue reports in South Ockendon and nearby locations:
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Peter Wheaton
(@wheaton_peter) reported
from
Bexleyheath, England
@virginmedia Apparently there is a known issue thanks.....Shame I didnt know of that service earlier I'd not have booted the Cat 🐈😁
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
@Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.
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Lynn Davis
(@Davisinlaw) reported
from
Theydon Bois, England
What’s going on with Virgin Media tv, all gone down @Virgin
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@combyne @virginmedia won’t even let me speak to disconnections Laurence 😐 The service has been awful!
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@vmbusinesshelp @virginmedia another day and still no business phone lines now into day six, figures are down and angry emails from existing customer as they can't get through on the phone. Looking forward to getting the standard "sorry to hear" tweet which leads to nothing.
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
Dear @virginmedia. Im at home on a Sunday and very hungover. All I want to do is watch @NetflixUK. BUT I CANT BECAUSE THE INTERNET IS DOWN!!
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Debz Glover😜
(@DebzGlover) reported
from
Basildon, England
@virginmedia Hi, no service issues in my area according to your website
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Gravesend, England
Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔
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Claire-Monique
(@Clairemonique10) reported
from
Bexleyheath, England
@virginmedia not impressed that there is no internet or cable and the f.a cup is going to start at 5pm!!! #virginmedia #FACupFinal #internetnotworking #cablenotworking #help #virginmediahelp
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia Media services. I do, but we are going through a divorce, so tension is an issue, and we have already ‘dealt with it’ but no one your end has actioned the transfer or is prepared to help. You had my £20 and ID and proof of address and transfer form on 21/3/19 so well over 30 days
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia no one will help me because my name ‘isn’t on the account’ but it should be if the transfer had been actioned properly. You have the form and my ID etc. Yesterday someone would help, today no one will. I can’t even speak to disconnections, because of this problem!
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
@virginmedia It says no known issues. However, the hub is flashing green. I’ve reset the box twice! Help a boy out please
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nickihendrix
(@nickihendrix4) reported
from
Basildon, England
@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
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Bob Hawkins
(@salvatorRosa) reported
from
Bromley, England
Dear @virginmedia we rang repeatedly to complain about the quality of our viewing experience thro’ TiVo when watching through iPlayer the programme stops & we have to restart to get a signal
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cláudia Carvalho
(@clauxac) reported
I am not your costumer anymore @bt_uk ! I am a @virginmedia costumer since the beginning of May! Where they charge 1/2 of what you charge! Please cancel the bill! #badcustomerservice
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Emma Marie
(@3Simmo) reported
@virginmedia my broadband keeps cutting out. I have logged on to your help site and it wont recognise my enail or account number??
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warai
(@wayoiwarai) reported
@3Simmo @virginmedia Contact @anectodal now to fix your account immediately
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Mattbraaaaan
(@Mattbraaaaan1) reported
@virginmedia I have no access to apps or catch up shows. By the looks of it this seems like an ongoing issue. Any ideas of when a fix is due? Clearly we're paying for a service that we not receiving at the moment so I'm assuming there is a comms re compensation on the way too?
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Damo
(@Damo21306585) reported
@virginmedia shocking service today. No phone Internet or TV since last night and still not on.
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Stephen McCartney
(@SteMcC86) reported
@virginmedia My broadband has been down all day, now you're saying it's not going to be fixed till 10am tomorrow! I'm assuming I won't be paying for my broadband for today & tomorrow then?!
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trevor viette
(@trevorviette01) reported
@virginmedia Yes all the time and even when they sent an engineer couldn't fix it !!
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Emma Rose Smith
(@emmarosefit) reported
@virginmedia what’s with this no connection since yesterday? We can clearly see from the tweets that you’re experiencing issues. Please get it sorted, we’ve assignments to be submitted this weekend and I work from home!
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Jan Smith
(@JanSmit91387857) reported
@virginmedia Still no service and it is now 19:24!!
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Karen Mason 📙 🐶 📺🛵
(@AuthorKarenMaso) reported
@virginmedia can you tell me when the TV and broadband issues in SW11 3EH will be fixed. Your check status website isn't working now either