Virgin Media

Virgin Media Outage Report in South Ockendon, Borough of Thurrock, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in South Ockendon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Ockendon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in South Ockendon, Borough of Thurrock, England 03/18/2025 10:00

March 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near South Ockendon, Borough of Thurrock, England

The most recent Virgin Media outage reports came from the following cities: Ilford, London, Upminster, Basildon, Rochester, Bexleyheath, Newham, East Ham, Dagenham, Chatham, Gillingham, Barking, Dartford, Thamesmead and Brentwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlford TV
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomUpminster E-mail
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near South Ockendon, England

Latest outage, problems and issue reports in South Ockendon and nearby locations:

  • wheaton_peter Peter Wheaton (@wheaton_peter) reported from Bexleyheath, England

    @virginmedia Apparently there is a known issue thanks.....Shame I didnt know of that service earlier I'd not have booted the Cat 🐈😁

  • marcsnappy Marc Corn (@marcsnappy) reported from Basildon, England

    @Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.

  • Davisinlaw Lynn Davis (@Davisinlaw) reported from Theydon Bois, England

    What’s going on with Virgin Media tv, all gone down @Virgin

  • CllrGraySW Catherine Gray (@CllrGraySW) reported from Sutton at Hone, England

    @combyne @virginmedia won’t even let me speak to disconnections Laurence 😐 The service has been awful!

  • lawrie774 Law (@lawrie774) reported from Sutton at Hone, England

    @vmbusinesshelp @virginmedia another day and still no business phone lines now into day six, figures are down and angry emails from existing customer as they can't get through on the phone. Looking forward to getting the standard "sorry to hear" tweet which leads to nothing.

  • JoshuaHarwood_ Josh Harwood (@JoshuaHarwood_) reported from Eltham, England

    Dear @virginmedia. Im at home on a Sunday and very hungover. All I want to do is watch @NetflixUK. BUT I CANT BECAUSE THE INTERNET IS DOWN!!

  • DebzGlover Debz Glover😜 (@DebzGlover) reported from Basildon, England

    @virginmedia Hi, no service issues in my area according to your website

  • KudaLudaLegend1 Kuda Madzikanda (@KudaLudaLegend1) reported from Gravesend, England

    Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔

  • Clairemonique10 Claire-Monique (@Clairemonique10) reported from Bexleyheath, England

    @virginmedia not impressed that there is no internet or cable and the f.a cup is going to start at 5pm!!! #virginmedia #FACupFinal #internetnotworking #cablenotworking #help #virginmediahelp

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!

  • CllrGraySW Catherine Gray (@CllrGraySW) reported from Sutton at Hone, England

    @virginmedia Media services. I do, but we are going through a divorce, so tension is an issue, and we have already ‘dealt with it’ but no one your end has actioned the transfer or is prepared to help. You had my £20 and ID and proof of address and transfer form on 21/3/19 so well over 30 days

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!

  • CllrGraySW Catherine Gray (@CllrGraySW) reported from Sutton at Hone, England

    @virginmedia no one will help me because my name ‘isn’t on the account’ but it should be if the transfer had been actioned properly. You have the form and my ID etc. Yesterday someone would help, today no one will. I can’t even speak to disconnections, because of this problem!

  • JoshuaHarwood_ Josh Harwood (@JoshuaHarwood_) reported from Eltham, England

    @virginmedia It says no known issues. However, the hub is flashing green. I’ve reset the box twice! Help a boy out please

  • nickihendrix4 nickihendrix (@nickihendrix4) reported from Basildon, England

    @virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt

  • salvatorRosa Bob Hawkins (@salvatorRosa) reported from Bromley, England

    Dear @virginmedia we rang repeatedly to complain about the quality of our viewing experience thro’ TiVo when watching through iPlayer the programme stops & we have to restart to get a signal

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • clauxac Cláudia Carvalho (@clauxac) reported

    I am not your costumer anymore @bt_uk ! I am a @virginmedia costumer since the beginning of May! Where they charge 1/2 of what you charge! Please cancel the bill! #badcustomerservice

  • 3Simmo Emma Marie (@3Simmo) reported

    @virginmedia my broadband keeps cutting out. I have logged on to your help site and it wont recognise my enail or account number??

  • wayoiwarai warai (@wayoiwarai) reported

    @3Simmo @virginmedia Contact @anectodal now to fix your account immediately

  • Mattbraaaaan1 Mattbraaaaan (@Mattbraaaaan1) reported

    @virginmedia I have no access to apps or catch up shows. By the looks of it this seems like an ongoing issue. Any ideas of when a fix is due? Clearly we're paying for a service that we not receiving at the moment so I'm assuming there is a comms re compensation on the way too?

  • Damo21306585 Damo (@Damo21306585) reported

    @virginmedia shocking service today. No phone Internet or TV since last night and still not on.

  • SteMcC86 Stephen McCartney (@SteMcC86) reported

    @virginmedia My broadband has been down all day, now you're saying it's not going to be fixed till 10am tomorrow! I'm assuming I won't be paying for my broadband for today & tomorrow then?!

  • trevorviette01 trevor viette (@trevorviette01) reported

    @virginmedia Yes all the time and even when they sent an engineer couldn't fix it !!

  • emmarosefit Emma Rose Smith (@emmarosefit) reported

    @virginmedia what’s with this no connection since yesterday? We can clearly see from the tweets that you’re experiencing issues. Please get it sorted, we’ve assignments to be submitted this weekend and I work from home!

  • JanSmit91387857 Jan Smith (@JanSmit91387857) reported

    @virginmedia Still no service and it is now 19:24!!

  • AuthorKarenMaso Karen Mason 📙 🐶 📺🛵 (@AuthorKarenMaso) reported

    @virginmedia can you tell me when the TV and broadband issues in SW11 3EH will be fixed. Your check status website isn't working now either