Virgin Media Outage Report in Wickford, Essex, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wickford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wickford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Wickford, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Chelmsford, Sheerness, Brentwood, Grays, South Benfleet, Canvey Island, and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
TV | 1 day ago |
|
Basildon
|
Internet | 1 day ago |
|
Basildon
|
Wi-fi | 2 days ago |
|
Southend-on-Sea
|
Wi-fi | 5 days ago |
|
Southend-on-Sea
|
Internet | 5 days ago |
|
Southend-on-Sea
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wickford, England
Latest outage, problems and issue reports in Wickford and nearby locations:
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Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, EnglandThe way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
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Pam Gayford (@PamGayford) reported from Billericay, England@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
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john (@john22_1) reported from Southend-on-Sea, England@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
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ed booker (@ed_sugarbones) reported from Great Baddow, England@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
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sharon fox (@FoxSlfox) reported from Grays, England@virginmedia What is wrong with the broadband having no problem for days even weeks but no service at all now . Hope we will be refunded for service that not being provided
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hilary (@hilarymillingt) reported from Southend-on-Sea, England@virginmedia it took my neighbour over 2 hours on phone but an engineer is coming today, taking 4 days for this is dreadful service
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sharon fox (@FoxSlfox) reported from Grays, England@virginmedia @J_Roobs What is going on with broadband in our area we have had little or no service for days lucky we have sky broadband as well as I would not be tweeting this message #sortitout or loss our custom
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millsey. (@lulaamillss) reported from Basildon, England@virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.
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PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer (@iamBazSR3rs) reported from Runwell, England@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
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matt (@selman1979) reported from Thundersley, England@bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did
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Lee Patmore (@LeePatmore) reported from Basildon, EnglandIt’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
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Andrew Buxton (@buckers43) reported from Basildon, England@virginmedia I've been a customer with you for 21 years and your customer service is not great, I'm paying through the roof for my package, the wifi is crap sometimes, your team has offered to take my bill down £20, but when I mentioned about replacing my hub, that will cost £35
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Right Here Right Now.... (@jta1497) reported from Chelmsford, England@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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🏳️🌈🌟Simon🌟🏳️🌈, Esq. (@TheSimonC90) reported from Chelmsford, England@richstrickland @LDNPeter I usually connect to virgin media, but always have to sign in, and for some reason every time at Wanstead it says I'm not registered
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Paul Parker (@paulparker81) reported from Basildon, England@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
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Tom Ross (@TomRoss_) reported from Southend-on-Sea, England@virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.
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Right Here Right Now.... (@jta1497) reported from Chelmsford, England@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
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Spencer Carter (@SpencerSCarter) reported from South Ockendon, EnglandReally shocked, but sadly not surprised, by the service from @virginmedia as an existing customer for many years, I’m overlooked in favour of new ones. No care and lack of customer loyalty. Will be talking about it on my show tomorrow
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vicky Casilli (@keironkaiden) reported@virginmedia shocking service again 2hrs on hold to have the phone disconnected, getting ridiculous.
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paulhooker (@paulhooker4) reported@virginmedia having to watch the football on free view as the service is still crap in the nw5 area
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Simon Lee (@smoon_lee) reportedIs anyone else having issues with Virgin media internet this evening?
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Griffoli (@leealtea) reported@virginmedia Problem was on the virgin end of things . Spent another 1hr on the phone to virgin . Not received any confirmation email again .
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S_I_D_N_E_Y (@Sid_Rooney) reported@virginmedia can you please advise how I arrange for an engineer to come out and look at my broadband - the signal keeps dropping.
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Tania Townend (@Townend92) reported@virginmedia how do I make a serious complaint about my lack of services? 3 months with hardly any services and being fobbed off and now I’ve got no picture at all?! Can my contract end already?!!! 😡😡
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skylar (@skydodonnell) reported@virginmedia that’s the page i’m using, it says there’s service problems in my area and when i try to register my loss of service or sign up to receive service updates, it’s impossible because your site won’t allow me to continue with the apostrophe that’s in the surname on my account.
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Martin Sheridan (@MartinS70478682) reportedHas anyone else had atrocious service from Virgin Media recently? Disappointing isn’t the word with their service, been a customer for some years but I think it will end soon.
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Laura Jane Bailey (@bailey02380) reported@virginmedia Our mobile phone bills have gone up due to having to use data. We can not work from home and definitely not use any streaming sites. I refuse to pay for any extra fees due to a service not being provided.
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Stuart Roberts (@NorthernAuthor) reportedHi @virginmedia. Just spent an hour on hold waiting to discuss/renew a TV & broadband deal (not willing to accept your doubling of price for existing customers) Guess I'll just get my new supplier to let you know I've cancelled? PS: Your hold music is God damn awful. You suck.