Virgin Media Outage Report in Wickford, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wickford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wickford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wickford, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Brentwood, Grays, South Benfleet, Basildon, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wickford, England
Latest outage, problems and issue reports in Wickford and nearby locations:
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Carol Dover
(@CarolB29041964) reported
from
Stifford, England
Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia
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Kim Edwards
(@KimEdwards48) reported
from
Stifford, England
@AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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Brenda
(@joybrenda) reported
from
London, England
@virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.
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Lisa Philpott
(@Lisa2672) reported
from
Rayleigh, England
@virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Lisa Philpott
(@Lisa2672) reported
from
Rayleigh, England
@Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.
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Rex
(@Lozraus) reported
from
London, England
@_MxMike @virginmedia It’s been down for us since 1am 😫
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Mustakim.
(@Mustxkim) reported
from
London, England
Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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grizzly_gooner
(@GoonerGrizzly) reported
from
Thundersley, England
@virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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Adam Farnsworth
(@farnsworth_adam) reported
from
London, England
@virginmedia It’s appalling they can act so quickly What about the speed issue?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Imran Bashir
(@imybashir) reported
@virginmedia internet down since yesterday around 7pm. Still no idea when it will be fixed. Can’t get hold of customer service. This is the second time this has happened in a month or so. Extremely disappointed, I think it’s time to start looking for another internet provider.
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Rosey MacDoo
(@RoseyMacdoo) reported
@virginmedia Yes there was a screenshot in the tweet that followed. This happened 9 days ago too but that time I was able to register the loss of service on my account online so that automatic compensation could be applied automatically if applicable. That facility seems to have gone/moved?
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Anna Sue
(@AnnaGreathead) reported
Hey there @virginmedia - dreadful broadband for the last 24 hours. Intermittent, slow. Have done all your checks and got 'Oops - something went wrong' when accessing the link sent by the automated helpdesk. Two trying to WFH and two teenagers. Please resolve.
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Amy Dingwall
(@amydingwall1) reported
@virginmedia No known issues for broadband but known TV issues. WiFi has come back on however very slow, connections buffering often. Seems to be a lot of road works outside and I am concerned this may have something to do with it.
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canyouexplaintome
(@canyouexplaint1) reported
@virginmedia I have looked online and as I say the only offer is £131 for a £78 deal to new customers which is awful! And there simply is no response at all from the leave contract team! And yes I’ve been since before 8am
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Promises Rust
(@PromisesRust) reported
@virginmedia There's definitely something - this is the first I have been able to get online since 5am. I've been with you 9 years but the instability over past 2 weeks or so means it is time to try another provider. Can I email a cancel request?
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jgoldingay
(@jgoldingay) reported
@virginmedia Once again we have no broadband, on top of a much reduced mobile phone signal! Been off and on for a month now. Seriously being ripped off here. Been with you for at least 10 years as well! Well no more, I've had enough of this shoddy service.
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Josie Hynes
(@PEFJosie) reported
@virginmedia I have just received a scam phone call about internet issues, the number they rang from is a @SalfordUni number: 0161 295 2487.
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SRK
(@jasonali121) reported
@vmbusiness @vmbusinesshelp worst customer service ever, I have placed my order and now chasing for update, having to be on hold over 50mins at a time, and then getting disconnected. Time to cancel
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john ellis
(@jellis1980uk) reported
@virginmedia can I get help about the status of my upgrade please it was due Monday 16th. I've heard nothing since the initial confirmation email