Virgin Media Outage Report in Wickford, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wickford come from postal codes SS12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wickford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wickford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wickford, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Upminster, Grays, Southend-on-Sea, Chelmsford, Basildon, Gravesend, Brentwood, Wickford, South Benfleet and Laindon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wickford, England
Latest outage, problems and issue reports in Wickford and nearby locations:
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia They haven’t got through to anyone to cancel it yet?
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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rachel Wheelhouse 🇺🇦
(@RWheelhouse1) reported
from
Chelmsford, England
@virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed
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Nick Miller 🇺🇦
(@NickMillerUK) reported
from
South Ockendon, England
@virginmedia somehow you have reset my Dad’s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!
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Richard Noble
(@Richard09499442) reported
from
South Ockendon, England
@virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Nick Miller 🇺🇦
(@NickMillerUK) reported
from
South Ockendon, England
@virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔
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Richard Noble
(@Richard09499442) reported
from
South Ockendon, England
@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Timothy Haines
(@Timuslloyd) reported
@virginmedia The issue isn’t the EDF, the issue was being sold a new contract in august, when I said I was moving, to now be told you can’t cover the new area. The issue is doing a formal complaint, being told a resolution has been made, but your colleagues nor myself could see what it is!
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Paul Caley
(@PC_ale) reported
Had another scam call about bad people in my internet today, didn’t break my record for keeping them talking- only 3 minutes today. Before he hung up he asked me “if I was mad? “ I am taking that as a win. On a serious note @virginmedia what is being done about scam calls?
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Anne Bowyer
(@anne3022) reported
@virginmedia Rubbish wifi! Remedy, fit a booster. Charged for it even though engineer can’t fit. Getting hold of them to explain is a nightmare. Phone-no answer after holding 45 mins. Made a complaint via email - no response after 28 days. Further complaint- no response. Poor customer service
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Melanie Bryan OBE DL
(@WhyNotChange) reported
@virginmedia Of course. And yes I have a new router provided last year. Your service has deteriorated hugely in the last few months and in the midst of a national crisis you think it ok to hike your prices. Appalling. And hanging on phone for 45 minutes unacceptable
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A h
(@networkbail) reported
@virginmedia Woken up and still no Internet available. Youre saying you can’t get a technician to me for at least 2 days. I’ve a key worker here who needs to teach over the Internet. Shocking service
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Katie G
(@Kat_Godz) reported
@virginmedia now calling for the third time in half an hour after being cut off by YOU twice and having now spoken to 5 different people. All I want to do is cancel my virgin broadband and believe me the reasons why are starting to pile high...
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jahnavi subramanyam
(@JahnVee125) reported
@virginmedia My internet plan with Virgin expires in March 2021 and I have been contacting your customer service to cancel further extension. Please assist on how I can terminate my plan.
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Yelduc
(@yelduc) reported
@virginmedia Of course, feel free to DM me. Upgrade to service has caused M63 account issues. Multiple calls and an engineer visit 2 weeks has failed to resolve.
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Shezza25
(@Sshez25) reported
@virginmedia service check says everything is fine but my download speeds are 0.39 and 9.72 in the last hour. I am due to teach at 9am. What is going on? #virginmedia #virginmediadown
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Stevo
(@Mr_Stevo87) reported
It's a good thing I am not working from home. I'd be in trouble if I was as my @virginmedia has been shocking. Non stop dropping! In a one bed flat too. Shocking service and they are putting prices up in March so will pay more to be annoyed