Virgin Media Outage Report in Southend-on-Sea, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 , SS2 and SS99 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Rochester, Gillingham, Sheerness, Chatham, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 6 hours ago |
|
Southend-on-Sea
|
TV | 4 days ago |
|
Southend-on-Sea
|
TV | 6 days ago |
|
Basildon
|
Internet | 6 days ago |
|
Basildon
|
Wi-fi | 7 days ago |
|
Southend-on-Sea
|
Wi-fi | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Sue Lampard (@lampard_sue) reported from Warden, England@virginmedia Not sure if someone can help. My elderly parents are having trouble with virgin tv & broadband. Also landline. Can anyone get in touch with me pleeeeeeeease !!!!😃
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nicolle clothier (@nicolleclothier) reported from Gillingham, EnglandNever use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!
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Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia Faulty equipment, price rise and awful customer service.
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Trevor John Cheal (@TcEllalou21) reported from Rochester, England@virginmedia this is getting a right joke now no one wants to help us and tell us when we will be getting our service back #superslow
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nickihendrix (@nickihendrix4) reported from Basildon, England@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
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Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Suzanne D Edwards (@TicTac1985) reported from Rochester, England@virginmedia I need help with my account
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Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
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Ben (@benjaminlangham) reported from Basildon, England@richardbranson your virgin media service is shocking! I thought your ethos behind running your companies was a lot better than the top providers but I was wrong, your worse! #leaving
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Wale Gates 🇳🇬🇬🇧 (@walegates) reported from Rochester, EnglandHey @virginmedia! Your service is down in the whole of Strood. It’s been down since Friday, you are definitely going to lose a lot of customers this year from ME2. Fix it please, keep saying your engineers are on it. They not.
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Skullncross (@markIcutler) reported from Rochester, EnglandSomething wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia No advice, no contact = appalling service. This is the problem!
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Laura Elliott (@LAURABELLE72) reported from Thundersley, EnglandHave some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService
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Natasha (@AhsatanRevolg) reported from Rochester, England@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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Trevor John Cheal (@TcEllalou21) reported from Rochester, England@virginmedia I'm a customer in the Medway area we have not had any service for over 30hrs now this is disgusting
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nicolle clothier (@nicolleclothier) reported from Gillingham, England@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
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Emma douglas (@DouglasEmma07) reported from Basildon, England@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
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Ray Stower (@1CreativeRay) reported from Wainscott, England@virginmedia No communication from you & no updates.This was one of the worst possible times of year for sports fans for this to happen. This is happening regularly since KIER group took over. I’ve had to make nothing but complaints the last 12 months. Appalling standards/service
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Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MickyB (@MickyB60443382) reported@virginmedia After been cut off twice by your call centre staff on Thursday no one has rang my dad back to resolve the issue. He has rebooted his system but the Internet signal always drops intermittently. He is now looking at alternative solutions as virgin seems to have no customer care.
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James Williams (@LoneGunmanUK) reported@virginmedia Help! How do I block phone numbers on my landline? I keep getting calls from the 01450 region. CS advised me its not possible to block them yet website says about adding numbers to a blacklist.
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Nikki (@NikkosRedman777) reported@virginmedia I have no internet AGAIN!! FFS!! For the last 2days.I am in area 21 can you tell me if anything is being done to rectify the issue. Piss poor service
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Robert Morley (@robmorleyuk) reported@virginmedia I spent 2 hours and 47 mins on the phone last time, that's enough investment on poor service.
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MrSpleen (@MrSpleen5) reported@virginmedia On Friday service status reported issues, no broadband/wifi between midnight and 8am, status clear since then but TV has been pixellating and broadband/wifi dropping Saturday and Sunday mornings. At time of this reply service working ok.
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Benji scissorhands (@Benjamjamz) reported@virginmedia Not as straight forwards as that, they are new neighbours and what with the current pandemic we haven’t even had the chance to introduce ourselves let alone moan about the cable. Regardless to the above, are Virgin Media really happy with this awful install? Or is the standard?!
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Adam Campbell (@arcampbell1998) reported@virginmedia We could do with a solid explanation as to why our broadband has been down for an entire week rather than 'maintenance' or 'upgrades'?
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Lauren Reynolds (@lreynoldsx) reported@virginmedia furious 😡 rang up the other day to cancel subscription ad coming to end of contract, was offered a deal so opted to stay and told nothing would change. Now I put on the TV to find most of the channels I watch aren’t available anymore 😡 sort it!!!!!!
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Donna Osborn 💙 (@bonchster) reported@mrs_crimboSBM @virginmedia I had this exact problem a couple of years ago. Their customer service is appaling. I didn’t bother in the end and stayed with Sky. I honestly could not believe their attitude and incompetence
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Jessica Lee (@xjle_x) reported@virginmedia are an absolute joke of a company 40 minutes on hold 4 agents who don’t have a clue what they’re doing to put me back on hold and put the phone down!!!