Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gillingham and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Phone | |
| Rochester |
Internet | |
| Southend-on-Sea |
Internet | |
| Rochester |
Internet | |
| Southend-on-Sea |
Internet | |
| Basildon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia No advice, no contact = appalling service. This is the problem!
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Lawrence Gardiner ➡️
(@LawroGardiner) reported
from
Basildon, England
@Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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Laura Elliott
(@LAURABELLE72) reported
from
Thundersley, England
Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
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nickihendrix
(@nickihendrix4) reported
from
Basildon, England
@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
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Debz Glover😜
(@DebzGlover) reported
from
Basildon, England
@virginmedia Hi, no service issues in my area according to your website
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Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Faulty equipment, price rise and awful customer service.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
@Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TR7
(@Taimoor05435737) reported
@virginmedia I think it’s time your customers were educated in the way you deal with customers! The constant bad customer service and refuse to remove credit of a bill for your poor services! Send everyone to @CifasUK cos it’s easy way out!!
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Georgina Cook
(@GCook310) reported
@virginmedia Yeah, we reset it yesterday in the middle of the day and it then cut off a further 2 times later on and has continued to cut out today
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Abbie Grimes
(@abbiegrimesxxx) reported
@virginmedia I have done all this multiple times, I just want to cancel FREE OF CHARGE! As this is out of order and we have had enough. Please can respond to my mother’s tweets. Which she replied to on this thread and assist her further thank you!
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Rita Pires
(@RitaPir18192844) reported
@virginmedia Yes and no,I did say that want this dealt as a complaint now ,customer service did say that would get a manager to call me,but havent got any call from anyone. Ive been a customer with Virgin for at least 9 years,not only mobile but broadband too.This has been an awful experience
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kng100
(@Thee__archangel) reported
@virginmedia It would help if you replied to customer queries. A friend has Contacted them six times, no call back and twice phoned, no call back. Not impressed
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Freya Thompson
(@freyacharlotte) reported
@virginmedia called your service line 3hrs ago as we are having WiFi issues. They said they would resolve issue and to wait 30mins but still having issues. Pink light on the front and green phone symbol and WiFi has been dropping in and out all day
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Sharon Quinn ⚽🏴
(@SaintSharon12) reported
Almost a week off here to do my wee loner thing...I'm back...and I'm back to tell you that Vrigin Money Customer Service is every bit as frustating as Virgin Media! So what's been happening...whit have I missed?
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Dj Walker-Morgan
(@Codepope) reported
Oh dear @WeAreROLI - hosting your downloads on S3 US West for UK users isn't a way to give people decent speed downloads - 20KB/sec? Even with @vmbusiness 's current sucky interconnect, that's still pretty damn abysmal.
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josh.
(@junkie_wannabe) reported
@virginmedia I've tried resetting so many times, the connection is still going off, tried everything at this point so any further help would be great
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Deepak
(@mathur_d) reported
@virginmedia no internet since morning..keeps dropping off every 5 mins...I've been told someone looking at it but no response yet...can you please help