Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: South Benfleet, Gillingham, Chatham, Southend-on-Sea, Basildon, Canvey Island and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 South Benfleet |
Internet | |
| Gillingham |
Internet | |
| Chatham |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Basildon |
Internet | |
| Chatham |
TV |
Community Discussion
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Richard S
(@engineer59a) reported
from
Corringham, England
Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now
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mark Steven
(@dickinson_mark) reported
from
Southend-on-Sea, England
@virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help
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Ashley Snowdon
(@sudoash) reported
from
Gillingham, England
@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia I was waiting to speak to your team after asking to cancel my contract and got cut off just before 9pm!!! Urrrrggghh
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
@Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.
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Lawrence Gardiner ➡️
(@LawroGardiner) reported
from
Basildon, England
@Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.
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Ryan
(@RyanTCB) reported
from
Basildon, England
I hate phoning virgin media at weekends and getting the Indian support centre 🤬
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently
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Debz Glover😜
(@DebzGlover) reported
from
Basildon, England
@virginmedia Hi, no service issues in my area according to your website
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia I'm really fed up I've waited 45 minutes to speak to you to cancel my services after yet another price increase to be told I've got another 30 minutes to speak to another team I'll go sky for a cheaper deal now
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service
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Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia No I've not I will call and cancel my package over the weekend
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andrew
(@brfcraver72) reported
@virginmedia Not happy would never have payed for something I did not watch
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JKay2021
(@Kay2021J) reported
@virginmedia The only help I need is for your U.K. customer service team to answer the phone and do their job - I’ve been promised a free wifi pod to be sent to me since 12th March - I’ve spoken with 6 people since-still nothing received except excuses of fobbing me off to a different country
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Ian
(@ididitathome) reported
@virginmedia I have just checked. No issues. The Net is back on at the min There have been drop outs for a month. You can not get through on the phone ? Why I ask myself. Well the answer is self explanatory You are tampering with the network We pay you for a service. Which we are not getting
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NicGare
(@nicgare) reported
@virginmedia Thanks. Wasn’t offered a form. Was given a ref number. Currently lost WiFi on the mobile I am using to type this! It really is not good enough. We have had issues for weeks. Even for VN this is a new low.
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David
(@DavidLFCid) reported
@virginmedia So basically your saying to make a complaint we have to go back to square one and deal with your poor customer service once more because your handlers haven’t done their job correctly? OFCOM are going to love this. Bear in mind we also keep a record of all contacts just like you
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Síle Allen
(@silemcveigh) reported
@virginmedia Our wifi has vanished! Recorded message saying your customer service department is closed?!! Suggestions?
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David
(@DavidLFCid) reported
@virginmedia Ok so you still haven’t addressed the issue at hand which is your complaint process has already failed us today. You don’t want to acknowledge that your are taking peoples money in promise for a service which you are not providing or even giving a manager a chance to answer
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Svhh
(@Svhh14) reported
@virginmedia Can a team member contact me via dm to get this sorted! It’s so frustrating paying for wifi service then having to use mobile data instead cause the WiFi is **** 😡
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irene jennings
(@JenningsIrene) reported
@virginmedia Oh my word. Why bother I already said have spoken to your team on numerous occasions and no one is doing anything hence me tweeting about your appalling customer service and your answer is to call them again! Great ! Will pick this up with Ofcom
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irene jennings
(@JenningsIrene) reported
@virginmedia I have rebooted of course. Engineer that was out also said problem but virgin are doing nothing to fix