Virgin Media outages and service status in Southend-on-Sea, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Southend-on-Sea, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 18, 8:23 PM GMT+1.
- Internet (71%)
- Wi-fi (16%)
- TV (6%)
- E-mail (3%)
- Phone (3%)
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 , SS2 , SS3 and SS1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Chatham, Gillingham, Southend-on-Sea, Rochester, Wickford, Rochford, and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 20 hours ago |
|
Chatham
|
Wi-fi | 3 days ago |
|
Gillingham
|
Internet | 4 days ago |
|
Southend-on-Sea
|
Internet | 7 days ago |
|
Southend-on-Sea
|
Internet | 8 days ago |
|
Basildon
|
Wi-fi | 8 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Mark Gould (@yiddo71) reported from Rochester, England@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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Geoff Watkins (@DronePilotGeoff) reported from Gillingham, England@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Sam #GSBOUT (@_SamButler) reported from Rochester, England@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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Samantha Doe (@samanthadoe1) reported from Canvey Island, England@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.
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ron palmer (@moebius1967) reported from Southend-on-Sea, England@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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paul fouracre (@moleyfozz) reported from Rochester, EnglandTwo contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.
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Sarah Bennett (@sarahhben) reported from Gillingham, England@virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’
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Twiterteroo (@Twiterteroo) reported from Gillingham, England@virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?
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Matt Frow (@Matty411) reported from Corringham, England@virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.
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HeyYouItsCorrie (They/Them) (@HeyYouItsCorrie) reported from Rochester, England@suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service
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C Borrill-Bromige (@cboxot) reported from Rochester, England@virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles
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LiisaJane'x (@LiisaJane) reported from Southend-on-Sea, England@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
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Mark Gould (@yiddo71) reported from Rochester, England@virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog
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Becca (@becshawyer) reported from Wickford, England@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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roger cole (@RogerCole10135) reported from Basildon, England@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
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Katie Williams (@katie_2521) reported from Wickford, England@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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Marc Gallagher (@marcgallagher82) reported from Rochester, England@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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Mark Gould (@yiddo71) reported from Rochester, England@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Risley (@dean_risley) reported@virginmedia my wireless router was upgraded by you because it was old. Installed new & now have less wifi coverage at my home than before. Engineer attends & recommends 2 boosters, have now spoken to customer services on several occasions & made a complaint but still waiting !!
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Sammy Mcfarlane (@SammyMcfarlane1) reported@virginmedia @alexand979677 BTW, it is an absolute farce that o can’t sign in to check my bills unless I get another email address that isn’t a virgin one. Who thought that one out?
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Laurie Hann (@lauriehann) reported@virginmedia Sky Sports Plus doesn't work. Sort it out, please.
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Kevin (@1kevin010) reported@virginmedia My broadband is down, bn15 area, service status problem in my area, can you confirm please
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Andy Nicholls 🫧⚒️✝️ (@andy_nicks60) reportedSo @virginmedia after 15 years as a customer for broadband don’t deem you worthy of a recordable 360 box if you want to use them as a sole provider instead of Sky and only offer a streaming box that won’t work if your internet goes down. #AwfulCustomerService #Sky
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Nitroman 🇬🇧🇺🇸 (@Nitromanuk) reported@TheFreds I've been with O2 since the very beginning and never had a problem. Even better now they've teamed up with virgin media.
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(tez7n2) (@MickeyDN7) reported@virginmedia @TheAFC0522 Here's the thing ! We don't want to use a ******* website or an app ! We have a thing called a TV !!!!! Get the ****** sorted or give back the money you're taking from people's bank accounts for a **** service !
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ravnsnakeeyes (@deltaforever428) reported@Katuhstrophikz @elliviant Virgin media is bad
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Conjured Undead 🧟♂️ (@conjuredundead) reported@virginmedia . Can someone please give me an update on an intermittent service issue dating back to 30/7/26? We’ve been told there’s a service cable issue but no update on a “fix” and the disruption is costing me as I can’t work from home, because broadband is unstable. Thanks.
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Olive (@nongnangning1) reported@IainSankey @virginmedia I never pay more than £23 for my Virgin internet. Whenever my "special offer" runs out and they want to increase my bill, I just tell them i'll leave then and they relent...