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Virgin Media outages and service status in Southend-on-Sea, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Southend-on-Sea, including 0 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 22, 6:06 PM GMT+1.
  • 75% TV (75%)
  • 13% Internet (13%)
  • 10% Wi-fi (10%)
  • 1% Total Blackout (1%)

The latest reports from users having issues in Southend-on-Sea come from postal codes SS2 and SS0 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Gillingham, Basildon, Southend-on-Sea, Rochester, Canvey Island, and Wickford.

CityProblem TypeReport Time
Chatham Internet 1 day ago
Chatham Internet 2 days ago
Gillingham Wi-fi 3 days ago
Basildon TV 4 days ago
Southend-on-Sea TV 5 days ago
Southend-on-Sea Internet 5 days ago

Nearby cities with recent reports

Chatham

2 recent signals

1 day ago
Gillingham

1 recent signals

3 days ago
Basildon

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • kellydyke08
    Kelly **** (@kellydyke08) reported from Southend-on-Sea, England

    @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

  • onearmedjohn
    Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.

  • yiddo71
    Mark Gould (@yiddo71) reported from Gillingham, England

    @virginmedia has the shittest broadband and customer service in the world!!!

  • yiddo71
    Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!

  • becshawyer
    Becca (@becshawyer) reported from Wickford, England

    @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

  • moleyfozz
    paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

  • vamplady35
    Sharon Cooper (@vamplady35) reported from Gillingham, England

    @virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.

  • Tommy_Doyle
    Tommy Doyle 💙 (@Tommy_Doyle) reported from Southend-on-Sea, England

    @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

  • briggsym
    matt (@briggsym) reported from Wickford, England

    @virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

  • yiddo71
    Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog

  • Bunglebob66
    Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!

  • pinknblue
    Helen Dickens (pinknblue):) (@pinknblue) reported from Southend-on-Sea, England

    @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

  • Dearnormajeane
    lindsay wood (@Dearnormajeane) reported from Southend-on-Sea, England

    @kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself

  • wonky1961
    Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

  • SUEG46
    Sue Groves MBE (@SUEG46) reported from Rochester, England

    @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?

  • emilymorgan_x
    Em💛 (@emilymorgan_x) reported from Basildon, England

    Can someone pls explain to me why @virginmedia wifi is so shockingly ****

  • Lisa2672
    Lisa Philpott (@Lisa2672) reported from Rayleigh, England

    @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

  • MikeBuckley2
    Michael Buckley (@MikeBuckley2) reported from Gillingham, England

    @virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating

  • owensirons93
    Andrew Owen (@owensirons93) reported from Corringham, England

    @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyFormUK
    Andy Form (@AndyFormUK) reported

    @Benleo @virginmedia We have an issue that’s been going on for 12months. As soon as my wife uses her laptop everything else in the house stop working, Xbox, streaming, even phones. I have 350 GB package and was told I need to upgrade my package to the top one to “fix” the issue. 10 plus calls, hours on hold been past from different departments, engineer visits that don’t turn up and engineers that turn up and say there is a issue with it and someone will be touch when it’s fixed. £40 goodwill I was offered and a call 2 months ago, I’ve even up trying.

  • agreenalgh
    Anne Murphy (@agreenalgh) reported

    @virginmedia you finally broke me at this point!!! Almost three weeks without a tv service still not resolved🤬- daily follow ups by me. Just an absolute disgraceful service

  • LouiseMensch
    Louise Bagshawe (@LouiseMensch) reported

    @Benleo @virginmedia In America they would have been hit with a bunch of class action lawsuits already but the best you can do is probably make a complaint to a regulator.

  • KAY7COYS
    COYS (@KAY7COYS) reported

    @virginmedia are the worst internet provider. Wouldn’t recommend at all.

  • PuzzlerSharpe
    Tom Sharpe 🇬🇧🇺🇦🇮🇱🤷🏼‍♂️🖕🤬 (@PuzzlerSharpe) reported

    @LouiseMensch @virginmedia @Benleo They’ve worked brilliantly for me for 20 years. Enormous companies have very different user experiences at the margins. I’m sorry to hear about Ben’s and hope that they care enough about service delivery to fix it before it damages their brand.

  • IanCockerill2
    I.C (@IanCockerill2) reported

    @O2 @virginmedia has anyone else experienced a further decline in customer care since O2 was taken over by the dreadful Virgin Group?

  • Andy_wxm
    Andy Jones (@Andy_wxm) reported

    @virginmedia Been a customer of yours for 2 months and my broadband keeps dropping out. Have switched off the hub and back on yet the broadband signal is still having the same problems

  • PercivalPeabody
    Steve Hard (@PercivalPeabody) reported

    @Benleo In the end, I wasn't prepared to waste my time trying to get blood from a stone, so I called my bank to report it as fraud. Whether they put it down as fraud or not, I don't know, but they knew all about Virgin Media and did a chargeback for me.

  • UAVHive
    UAVHive (@UAVHive) reported

    @Benleo I have worked in telecoms customer service so can vouch for Virgin Media being (in my view) the worst in the industry. They billed me twice for a single month & made me pay for equipment I'd already returned. I was overjoyed to cancel.

  • DillB1976
    Dylan Brown (@DillB1976) reported

    @virginmedia my account has been locked for 2 weeks now, I keep getting told it will be resolved but nothing is happening, apart from me spending lots of time on the phone to people who can not or do want to help.