Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Gillingham, Basildon, Rochford, South Benfleet, Canvey Island, Chatham, and Rochester.

City	Problem Type	Report Time
Southend-on-Sea	Total Blackout	21 hours ago
Gillingham	Internet	1 day ago
Basildon	TV	2 days ago
Basildon	Internet	4 days ago
Basildon	TV	5 days ago
Southend-on-Sea	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  matt (@briggsym) reported 4 minutes ago from Wickford, England

  @virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 6 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  Rob Green Jnr (@rob_green86) reported 7 minutes ago from Thundersley, England

  @SpursKS @virginmedia What's the issue

• 
  Katie Purkiss (@KatiePurkiss) reported 8 minutes ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  Em💛 (@emilymorgan_x) reported 9 minutes ago from Basildon, England

  Can someone pls explain to me why @virginmedia wifi is so shockingly ****

• 
  Twiterteroo (@Twiterteroo) reported 11 minutes ago from Gillingham, England

  @virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?

• 
  Sam #GSBOUT (@_SamButler) reported 12 minutes ago from Rochester, England

  @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

• 
  Penny Rolfe nee Acres (@wonky1961) reported 12 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  C Borrill-Bromige (@cboxot) reported 16 minutes ago from Rochester, England

  @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

• 
  🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported 16 minutes ago from Rochester, England

  @virginmedia is there internet issues in the Medway area?

• 
  Katie Purkiss (@KatiePurkiss) reported 21 minutes ago from Southend-on-Sea, England

  . @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄

• 
  Peter Fudge 💙 (@statusquo44) reported 23 minutes ago from Canvey Island, England

  @leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍

• 
  Russell Norris (@rrrussboy) reported 29 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  C Borrill-Bromige (@cboxot) reported 32 minutes ago from Rochester, England

  @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 38 minutes ago from Wainscott, England

  @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

• 
  WeHateHills (@WeHateHills) reported 42 minutes ago from South Woodham Ferrers, England

  @ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems

• 
  Kim Baker was Lovett (@Kimlovett) reported 47 minutes ago from Southend-on-Sea, England

  @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

• 
  Mark Gould (@yiddo71) reported 49 minutes ago from Rochester, England

  @virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!

• 
  Onearmedjohn (@onearmedjohn) reported 55 minutes ago from Gillingham, England

  @virginmedia No, I want the postal address for service of a county court summons.

• 
  Russell Norris (@rrrussboy) reported 59 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Keivin Crane (@kcranebda) reported 3 minutes ago

  @virginmedia At you can see, attention to detail has been missed within this response. My name is spelled wrong. Why am I not surprised. I’ve contacted their customer service 4 times and even walked into stores. It is still not resolved. They should reach out to me. #not-impressed

• 
  Steven (@syrun6969420) reported 4 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV28 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies

• 
  Lyn Prodger (she/her) (@Prodgey) reported 5 minutes ago

  @virginmedia Also now called the 0800 outage line you gave me which says there is no problem in the area

• 
  fielden85 (@fielden85) reported 6 minutes ago

  @virginmedia are becoming a joke... 3rd time in a month the internet has gone down.

• 
  mark teasel💙💙💙 (@Mteasel67) reported 11 minutes ago

  @virginmedia Hi , my broadband contract with you is finishing today and I will be changing to another supplier. My DD payment is on the 26th of the month , am I ok to cancel my DD to you now ?

• 
  Peter stephenson (@Peterst06328885) reported 15 minutes ago

  @virginmedia I thought there used to be something that you could add extra time incase of timing issues on live events ?

• 
  Sarah H 🇺🇦 (@SarahH21401811) reported 19 minutes ago

  @virginmedia my new equipment was ordered weeks ago & never arrived! I rebooked, but changed fed delivery date and heard nothing since!!

• 
  NTANTU (@NtantuNow) reported 22 minutes ago

  @virginmedia im leaving you lot, still not sorted the signal issue in my area. Its been nearly a week of this! poor!

• 
  Dobbin1957 (@dobbin1957) reported 24 minutes ago

  @MIKEYJ0726 @virginmedia @skytv Me too mate. Eye watering prices and crap customer service aren’t a great combination but it’s one that Virgin seem to prefer. Sky here I come and I don’t care if it costs me more..

• 
  z (@ogerreyn) reported 26 minutes ago

  @virginmedia do you not have reasonable adjustments in place for disabled people? I visited a shop today and was told by the manager that they do not and just kept saying I have to phone a number. It seems like your company is only interested in grabbing money regardless service