Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Gillingham, Chatham, Southend-on-Sea, Basildon, Canvey Island and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Gillingham |
Internet | |
| Chatham |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Basildon |
Internet | |
| Chatham |
TV | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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SatansLittleGirl🔮
(@lillyelizax) reported
from
Gillingham, England
@virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
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Becca
(@becshawyer) reported
from
Wickford, England
@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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Paul Ilett, Author
(@Paul_Ilett) reported
from
Southend-on-Sea, England
@fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
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Keeley O'Flaherty
(@KeeleyOF101) reported
from
Thundersley, England
@virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential
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🏳️🌈🏳️🌈Simon Winstanley 🇬🇧🏴
(@Winclouduk) reported
from
Rochester, England
@virginmedia is there internet issues in the Medway area?
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WeHateHills
(@WeHateHills) reported
from
South Woodham Ferrers, England
@ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
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Colin Nickless
(@NicklessColin) reported
from
Southend-on-Sea, England
@virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.
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lindsay wood
(@Dearnormajeane) reported
from
Southend-on-Sea, England
@kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carlene 💙
(@CarleneBaines) reported
@virginmedia If only I was able to speak to the technical team instead of customer care who are incapable of understanding the issue or even caring about the consequences instead advising they will send a letter to reach a resolution! Utterly ridiculous & unacceptable
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Laura
(@LBDPhotos) reported
@virginmedia Yes I have tried this, but it keeps on disconnecting when there is no issues in our area. We have got an engineer coming out this week so hopefully they are able to fix the issue!
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Carlene 💙
(@CarleneBaines) reported
@virginmedia The landline issue was reported yesterday with you only planning to come out on Thursday 😡 I can confirm I will not be contacting O2 for PAC code as he does not, never had O2 account & PAC code to initially port to O2 was stopped hence ‘retrieving’ the original number back
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Cheryl Munoz
(@munoz_cheryl) reported
@MartinSLewis has anyone else been in contact regarding @virginmedia my 18 month contract of £56 a month is now £112 as my discount on services was only on for 12 months yet I wasn’t told. I can’t change or cancel my package without entering a new contract which is much more £££
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Carlene 💙
(@CarleneBaines) reported
@virginmedia An absolute disgraceful service 😡 you have mis-sold an 81yr an O2 mobile contract which was escalated & resolved yet 4wks later his number had been deactivated only to be told it’s been moved to O2 without his consent. Rude, incompetent staff unable to sort
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DazMcT
(@Darenhotspur) reported
@virginmedia It was a known issue that was fixed and lo and behold I've lost service for the 3rd time since then all known issues I have had enough of this piss poor service
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Abigail Flint
(@AbiMFlint) reported
@virginmedia Currently cannot get my phone to connect to 4G. I had to reset my network options on my phone last night due to an issue connecting with my hub 5 via WiFi. Is there a way to check if their is a problem with my network/SIM?
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Scott Burrows
(@Goose15_) reported
@virginmedia I've only been a new customer for less than 2 months and i am disgusted with your services. I've been trying to register for a myvirgin account and get no where. Everytime I get in touch they say that IT need to handle it but they never do. I want this sorted now!
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R
(@richardintheuk) reported
@virginmedia Just to let you know that I just had a hoax call from ‘Steve’ in India, saying he was calling from Virgin Media and wanted to help me with the problems on my internet line. The number he used was 01294 449902.
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Lucy Edwards
(@lucyyedwardss) reported
@virginmedia I waited up to 2hrs in a chat yesterday, left a message on the community forum and have tried to get through on the phone yesterday and this morning and had no response on anything I tried. Is anyone able to help please? 2/2