Virgin Media outages and service status in Southend-on-Sea, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Southend-on-Sea, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 27, 8:43 PM GMT+1.
- TV (73%)
- Internet (16%)
- Wi-fi (10%)
- Total Blackout (1%)
The latest reports from users having issues in Southend-on-Sea come from postal codes SS2 and SS0 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 28: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Chatham, Gillingham, Basildon, Rochester, Canvey Island, and Wickford.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
Internet | 24 hours ago |
|
Southend-on-Sea
|
Internet | 2 days ago |
|
Southend-on-Sea
|
Internet | 2 days ago |
|
Southend-on-Sea
|
Internet | 2 days ago |
|
Chatham
|
TV | 4 days ago |
|
Chatham
|
Internet | 6 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, EnglandI have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify
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lindsay wood (@Dearnormajeane) reported from Southend-on-Sea, England@kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.
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Andrew Owen (@owensirons93) reported from Corringham, England@virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed
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Becca (@becshawyer) reported from Wickford, England@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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paul fouracre (@moleyfozz) reported from Rochester, England@MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..
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Lisa Philpott (@Lisa2672) reported from Rayleigh, England@Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.
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Darren Young 📺 (@Just_Daz_Young) reported from Gillingham, England@virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.
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Simon Norris (@sinozza) reported from Southend-on-Sea, England@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.
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Peter Fudge 💙 (@statusquo44) reported from Canvey Island, England@leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍
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ron palmer (@moebius1967) reported from Southend-on-Sea, EnglandI'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?
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James Young (@jamesrfyoung) reported from Wickford, England@virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice
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C Borrill-Bromige (@cboxot) reported from Rochester, England@virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!
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Rob Green Jnr (@rob_green86) reported from Thundersley, England@SpursKS @virginmedia What's the issue
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?
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Mark Gould (@yiddo71) reported from Rochester, England@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
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Helen Dickens (pinknblue):) (@pinknblue) reported from Southend-on-Sea, England@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
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Mark Gould (@yiddo71) reported from Rochester, England@virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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K (@unluckypal_) reported@JamieGBarry @virginmedia Can jump and cancel during cooling off period. Then back to virgin with a new account.
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Mrs c (@w47carr) reportedWhen you have to use 4g because @virginmedia is down due to storm 😡😡
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JC (@SaffaJC) reported@ghotographyuk @virginmedia You can’t get help, virgins customer service team are incapable of doing their jobs correctly and to be honest they just dont care
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NEIL WILLIAMSON(NED) (@NEILWILLIAMSON9) reported@virginmedia What a disgrace of a company terrible customer service. Trying to speak someone is a nightmare
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Genderqueer Glitter Nugget (They/Them) (@glitter_nuggie) reported@virginmedia @PeteUK7 3 months isn't "recent" what ******** are you on about.
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Syni (@Synifx) reported@marlino @PeteUK7 @virginmedia Just speculating based on industry patterns. A lot of the understaffing has come because companies think that AI is the future, despite how incompetent it still is at customer service matters. More stuff gets escalated to fewer people.
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Julia Smith🍉🍉🍉 #CeasefireNOW (@wingcramp) reported@PeteUK7 @virginmedia I recently had British Gas apologise for not carrying out my mother's boiler service. She died in 2020.
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Ugly Balaclava (@uglybalaclava) reported@andyvanstan @virginmedia It’s been down since 10am Tuesday, no TV or broadband in the CF63 and CF62 area, Barry, Wales
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Rebecca Cook 🇬🇧 (@rjcook15) reported@PeteUK7 @virginmedia I feel your pain - I’m having trouble with @BritishGasHelp who have even sent an apology addressed to my deceased mother and the man I spoke to couldn’t understand why I was so upset and that it had taken me 10 days to ring and try and explain
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Yogesh (@meta_element) reported@virginmedia virgin media your customer support for broadband billing is such a pain to deal with. Shame on you.