Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Gillingham, Rochester, Chatham, Canvey Island, and Wickford.

City	Problem Type	Report Time
Basildon	TV	5 hours ago
Southend-on-Sea	TV	1 day ago
Southend-on-Sea	Internet	2 days ago
Southend-on-Sea	Wi-fi	3 days ago
Southend-on-Sea	Internet	3 days ago
Gillingham	TV	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Mark Gould (@yiddo71) reported 3 minutes ago from Rochester, England

  @virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog

• 
  paul fouracre (@moleyfozz) reported 5 minutes ago from Rochester, England

  @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

• 
  Rob Green Jnr (@rob_green86) reported 9 minutes ago from Thundersley, England

  Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

• 
  ⚒Adrian Smith⚒ (@adiesmith64) reported 12 minutes ago from Southend-on-Sea, England

  @KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!

• 
  Sue Groves MBE (@SUEG46) reported 17 minutes ago from Rochester, England

  @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?

• 
  Marc Gallagher (@marcgallagher82) reported 17 minutes ago from Rochester, England

  @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

• 
  ron palmer (@moebius1967) reported 18 minutes ago from Southend-on-Sea, England

  @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

• 
  Sharon Cooper (@vamplady35) reported 22 minutes ago from Gillingham, England

  @virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.

• 
  grizzly_gooner (@GoonerGrizzly) reported 23 minutes ago from Thundersley, England

  @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

• 
  Lisa Philpott (@Lisa2672) reported 26 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  Onearmedjohn (@onearmedjohn) reported 30 minutes ago from Gillingham, England

  @virginmedia I think she was recording a fault as far as I could make out due to her poor English

• 
  Penny Rolfe nee Acres (@wonky1961) reported 34 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  Andrew Owen (@owensirons93) reported 36 minutes ago from Corringham, England

  @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

• 
  Katie Williams (@katie_2521) reported 38 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Kelly **** (@kellydyke08) reported 44 minutes ago from Southend-on-Sea, England

  @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

• 
  Onearmedjohn (@onearmedjohn) reported 49 minutes ago from Gillingham, England

  @virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.

• 
  Penny Rolfe (@wonky61shaky) reported 51 minutes ago from Southend-on-Sea, England

  @virginmedia When are you going to refund me for many days without a wifi signal

• 
  Simon Norris (@sinozza) reported 53 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  Ashley Halliday (@TylerTowers) reported 57 minutes ago from Gillingham, England

  I’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia

• 
  Mark Gould (@yiddo71) reported 59 minutes ago from Rochester, England

  Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scott Osborn (@Drscooto) reported 9 seconds ago

  @virginmedia Is this still a problem? I just rebooted my STB and now it useless with a CS1010 error.

• 
  The Emperor Poofius Maximus (@IlPoofto) reported 2 minutes ago

  @Benleo @virginmedia No customer service in the evenings and weekends, when people are most likely to need it...

• 
  Marilyn (@womaninblue1050) reported 2 minutes ago

  @virginmedia I didn’t say anything about having an issue on this thread

• 
  Nicola Hughes (@xxxxnickyxxxxxx) reported 7 minutes ago

  @virginmedia please advise what is going on with the intermittent broadband in the Evesham area. It is making WFH really difficult and your service checker states you are looking it to it, it improves and then the same thing happens and I am again advised the same thing

• 
  Martin Collins (@Martin84Collins) reported 7 minutes ago

  @virginmedia Any update on this issue as anything in the virginmedia store when you try and load it up it freezes. There is a TV issue in service status it says it should have been resolved yesterday. My area reference is 031. Thanks

• 
  Andrew Pittman (@AndrewPittman2) reported 11 minutes ago

  Ok @virginmedia, I’ve had enough. We’ve been without our TV for 6 days following the outage last week. We have been given several promises for dates that the issue will be fixed - hasn’t happened. I was promised an update by phone this morning - hasn’t happened. 30 year customer!

• 
  Richard Loach (@rl1602) reported 15 minutes ago from Gedling District, England

  @Benleo @virginmedia They ruined my Christmas in 2023. Whole day on phone sorting issues with father in laws broadband then 2 site visits ending up with me throwing my vape at TV and a bill for £1000. Horrendous company

• 
  Ben Leo (@Benleo) reported 16 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

• 
  TessaRestoreBritain🇬🇧🇮🇪 (@TessaOutlook) reported 18 minutes ago

  @Benleo @virginmedia You should speak to @dshensmith about this, he's had some issues himself with these companies but to do with phones. He might be able to give some advice obviously not legal or watch his videos if you haven't very good information in them

• 
  Catherine McCullagh (@chellingsen) reported 19 minutes ago

  @virginmedia It just seems to be this show it has an issue with. I've set it to record the series and a lot of the time the recordings fail, or if I watch it live it goes off, one time the Ads were in the wrong place. I've not seen it happen with any other show or channel