Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/20/2026 01:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Rochester, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gillingham and Chatham.

Loading map, please wait...
City Problem Type Report Time
United KingdomRochester Phone
United KingdomRochester Internet
United KingdomSouthend-on-Sea Internet
United KingdomRochester Internet
United KingdomSouthend-on-Sea Internet
United KingdomBasildon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • HazardOnTrack Aaron (@HazardOnTrack) reported from Rochester, England

    @virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs

  • dickinson_mark mark Steven (@dickinson_mark) reported from Southend-on-Sea, England

    @virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia No I've not I will call and cancel my package over the weekend

  • hilarymillingt hilary (@hilarymillingt) reported from Southend-on-Sea, England

    @virginmedia my landline has had a fault for over 24hrs. Have rung 151 from mobile but being visually impaired can't follow links, help pls

  • hilarymillingt hilary (@hilarymillingt) reported from Southend-on-Sea, England

    @virginmedia 2/2 when I've rang them with a toy TV problem,s

  • sudoash Ashley Snowdon (@sudoash) reported from Gillingham, England

    @virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently

  • LIHT80 Lad In His Thirties (@LIHT80) reported from Wickford, England

    @SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about

  • kellydyke08 Kelly Dyke (@kellydyke08) reported from Southend-on-Sea, England

    @virginmedia checked the website apparently no issues in my area, yet tv and WiFi keeps going off 👎🏻👎🏻

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now

  • RyanTCB Ryan (@RyanTCB) reported from Basildon, England

    I hate phoning virgin media at weekends and getting the Indian support centre 🤬

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence

  • shannonispeng S H A N (@shannonispeng) reported from Southend-on-Sea, England

    @virginmedia are trying to say I owe them 2 months of bills even though I can see on my bank statement I paid last months bill. Can someone please advise me as I just sat on hold for 30 minutes only for the rude inept **** to hang up on me after placing me on hold. #fuming

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia I'm really fed up I've waited 45 minutes to speak to you to cancel my services after yet another price increase to be told I've got another 30 minutes to speak to another team I'll go sky for a cheaper deal now

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service

  • marcsnappy Marc Corn (@marcsnappy) reported from Basildon, England

    Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.

  • hilarymillingt hilary (@hilarymillingt) reported from Southend-on-Sea, England

    After contacting Virgin Media on Twitter numerous tines on Twitter about no landline & getting no help since Friday my neighbour phoned 1/

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia I was waiting to speak to your team after asking to cancel my contract and got cut off just before 9pm!!! Urrrrggghh

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BethStratton7 Bethy stratts (@BethStratton7) reported

    @virginmedia Haaaa, here we go again! Ringing all the numbers again and never getting anywhere as seem to get a different story! I've been with Virgin products for years, and never had this type of unhelpful service. Literally you have no idea how stressful it is! I have deadlines to meet

  • NewIndieSounds1 🔥 NewIndieSounds (@NewIndieSounds1) reported

    Hi @virginmedia A relative is in hospital and he is unable to top his phone up directly. I called earlier and was advised if i get a top up voucher i can call and do it. Called back and advised no. He really needs to be able to speak to people. Can you help please?

  • CruzeBackup . (@CruzeBackup) reported

    @virginmedia I hope your mother’s die of cancer you dumb retards, fix your **** you dumb cancer patients

  • robinski robinski (@robinski) reported

    @CatrionaShearer @virginmedia The virgin wifi routers are very dodgy - you might be best just to get yourself an Eero wifi off Amazon and use it with virgin router set to modem only mode. Fixed my virgin wifi issues

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia It about moving house. As Virgin is unavailable at the new residence and the move is only temporary I was told in two separate calls that I could ‘freeze’ my account and now it’s come to it it seems that I have to keep paying whilst not receiving any service or buy myself out!

  • RobbsKurt kurt robbs (@RobbsKurt) reported

    @virginmedia was a bad line and talking in the background and got my name wrong my package contract is coming to the end and i did not know my password i dont even recall having one it will be resent out all i want to do is continue my contract

  • JoWilliams82 Jo Williams (@JoWilliams82) reported

    @virginmedia Struggling to understand how to get anyone at @virginmedia to actually help us! Customer for 17 years and even after referring our issue to the complaints department they can’t even deal with a complaint properly! Just want a replacement router sending out - what is so difficult!

  • comradehollie hollie 🇵🇸🏳️‍🌈🏳️‍⚧️ (@comradehollie) reported

    @virginmedia Yes I’ve tried that but still not working, been like this for like 3/4 days now. Upgraded my data allowance like a month ago but it was fine initially

  • davetithers62 Dave Tithers 🏆x19 (@davetithers62) reported

    @virginmedia I have done this and it is automated and won't allow me to speak to anyone. When I go on line it is asking me to check all connections. It is still saying there are no issues with broadband. So where I go from here is anyone's guess.

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia do you have an email or a direct telephone to make a complaint too please? I’ve had to make several complaints since joining which get rectified them something else goes wrong and I am sick of it