Virgin Media Outage Report in Southend-on-Sea, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 24: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Rochester, Canvey Island, South Benfleet, Gillingham and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Total Blackout | |
| Basildon |
TV | |
| Basildon |
TV | |
| Southend-on-Sea |
Internet | |
| Rochester |
Phone | |
| Rochester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia Hopefully the confirmation of the rude man losing his job.
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?
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James Young
(@jamesrfyoung) reported
from
Wickford, England
@virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.
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Kelda🥤
(@keldaaa) reported
from
Canvey Island, England
@virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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TDF TT
(@TDF_TT) reported
from
Gillingham, England
@virginmedia TV outage ME4?
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Kim Baker was Lovett
(@Kimlovett) reported
from
Southend-on-Sea, England
@virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LauraSideStreet
(@laurasidestreet) reported
@Part_Mermaid @virginmedia That’s really good to know, it’s been particularly bad lately and dropping out all the time or just being very slow. I was ill last week & really need to catch up with work but guess what…internet is slow….again 😫
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$too
(@StooCollins) reported
@drewwagar Found out today that the fibre that’s been laid around us here is being handed over to Virgin Media. They have a shocking track record for stability in these parts, they want nearly £80pm for anything near decent speeds and their sales team has called me 5 times today unsolicited
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Alun Ponting ♻️
(@AlunPonting) reported
@virginmedia I called in early Feb for an update on complaint & to give 30 days notice. The agent instead cancelled our contract with immediate effect, disconnecting our services that same Friday evening. It took 10+ (evidencable) hours of calls that weekend trying to fix that issue... 2/3
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Gareth
(@Gareth41256476) reported
@virginmedia my parents signed contract with u on moving into new house in bookham. Installation date was set for3jan. been pushed back 4 times now to 17 March. They are without internet. This is beyond a joke and no customer service/ info, just poor excuses. pls can Vm help?!
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scott urquhart
(@samubtdp) reported
@virginmedia your customer service team is not helpful
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Liam B
(@SirMrRealityMan) reported
@virginmedia Is there a way I can chat to someone about an account issue that isn't WhatsApp or via phone? Not really comfortable with those options
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Neil
(@gilly8049) reported
@virginmedia Well maybe you need to find a way to make it less complex... I can't believe in 2022 it takes 72 hours to fix an "accident"
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Dom Kinsella
(@domkinsella) reported
Honestly worst decision I made leaving @skytv for @virginmedia I can never get hold@of anyone, they never get back to you. pay for the top of the range Wifi and it constantly goes off. Live in a 2 bedroom house and I can’t get Wifi in every room! It’s a joke!
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tracy heaford
(@StormHeaford) reported
Been with Virgin media for nearly 20 years and don't ask for much apart from reliable service. Wanted to change landline number and they wanted 25 quid for it. I think excessive?
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Scott
(@Scott04683475) reported
@ReidBst @virginmedia The worst I I have ever received from any company absolutely disgusting and all they say is I apologise, they should be ashamed of themselves but they really don’t care,I had one lady hang up on me and when I called back she had put in the records that I had hung up , shambles