Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 12/20/2025 23:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Canvey Island, Basildon, Rochester, Chatham, Gillingham and South Benfleet.

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City Problem Type Report Time
United KingdomSouthend-on-Sea Wi-fi
United KingdomSouthend-on-Sea Wi-fi
United KingdomSouthend-on-Sea Wi-fi
United KingdomCanvey Island Internet
United KingdomBasildon Wi-fi
United KingdomRochester Internet

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    @virginmedia They haven’t got through to anyone to cancel it yet?

  • cboxot C Borrill-Bromige (@cboxot) reported from Rochester, England

    @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

  • Matty411 Matt Frow (@Matty411) reported from Corringham, England

    @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

  • wonky1961 Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

  • GoonerGrizzly grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

  • GoonerGrizzly grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

  • cboxot C Borrill-Bromige (@cboxot) reported from Rochester, England

    @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

  • wonky1961 Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

  • katie_2521 Katie Williams (@katie_2521) reported from Wickford, England

    @virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected

  • katie_2521 Katie Williams (@katie_2521) reported from Wickford, England

    @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

  • GoonerGrizzly grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

  • wonky1961 Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CarolLongworth carol (@CarolLongworth) reported

    @virginmedia Internet is still down. Been 12 months now and your advisors still hang up on me and don’t respond on WhatsApp

  • megabren Bren 🇺🇦 (@megabren) reported

    @virginmedia Heya, yeah the text service keeps sending me over to WhatsApp, so I'm just back on there again.

  • Kate_NW11 Kate (@Kate_NW11) reported

    @virginmedia Really poor service from your Customer Service team. Could someone call me please

  • marksumner71 Mark Sumner (@marksumner71) reported

    @virginmedia Yes done that and still here I am with a faulty service. Does anyone in your organisation take responsibility for anything and actually commit to fixing the problem? Four weeks in to a brand new service and had a fault since day 1 - probably the worst customer service ever

  • olivegunning Olivia Gunning (@olivegunning) reported

    @virginmedia No... we are moving house. We agreed to a date and it was changed. I hope i won't be forced to pay a penalty. Would be great to sort out customer services, Virgin, I've never known such a mess with you guys.

  • EdgeOfAbyssSotf Dave Hodgson (@EdgeOfAbyssSotf) reported

    @virginmedia again as a person with disabilys with notes on the account to help in this matter that was refused to be looked at by ur staff dont go saying u did not #discrimination when u have not heard the call or refuse to take a complaint learn the facts first

  • brianostle viva la revolution (@brianostle) reported

    @virginmedia No one is answering. I was hold for over 1 hour and was then cut off. I have been speaking to someone all day about it via WhatsApp which has been futile so just want to cancel my contract with you guys.

  • DomesticBuffalo Nathan (@DomesticBuffalo) reported

    @virginmedia Not yet. I've tried the forum to see if anyone can help there.

  • aaroncornish Aaron Cornish 🏳️‍🌈 (@aaroncornish) reported

    @megabren @virginmedia Every part of their 'customer service' journey is a pile of crap. Question if anyone actually tests it. Virtually every action results in an error, a dead end, or radio silence from them. Hateful company when something goes wrong.

  • The__Thompson Mark Thompson (@The__Thompson) reported

    @virginmedia @virginmedia i’m still waiting for my call back that was due on Sunday. I can’t get through when I call you. Discussing service