Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Chatham, Gillingham, Rochford, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Southend-on-Sea	Internet	8 hours ago
Southend-on-Sea	Internet	1 day ago
Basildon	TV	2 days ago
Basildon	TV	4 days ago
Southend-on-Sea	Internet	5 days ago
Southend-on-Sea	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Samantha Doe (@samanthadoe1) reported 3 seconds ago from Canvey Island, England

  @virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 2 minutes ago from Canvey Island, England

  @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

• 
  grizzly_gooner (@GoonerGrizzly) reported 2 minutes ago from Thundersley, England

  @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

• 
  roger cole (@RogerCole10135) reported 7 minutes ago from Basildon, England

  @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

• 
  ⚒Adrian Smith⚒ (@adiesmith64) reported 9 minutes ago from Southend-on-Sea, England

  @KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!

• 
  Helen Dickens (pinknblue):) (@pinknblue) reported 13 minutes ago from Southend-on-Sea, England

  @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

• 
  Katie Purkiss (@KatiePurkiss) reported 14 minutes ago from Southend-on-Sea, England

  After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

• 
  Matt Frow (@Matty411) reported 15 minutes ago from Corringham, England

  @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

• 
  Sue Groves MBE (@SUEG46) reported 19 minutes ago from Rochester, England

  @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?

• 
  Mark Gould (@yiddo71) reported 20 minutes ago from Rochester, England

  @virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times

• 
  Becca (@becshawyer) reported 20 minutes ago from Wickford, England

  @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

• 
  ron palmer (@moebius1967) reported 21 minutes ago from Southend-on-Sea, England

  Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......

• 
  Mark Gould (@yiddo71) reported 22 minutes ago from Rochester, England

  @virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff

• 
  Katie Purkiss (@KatiePurkiss) reported 23 minutes ago from Southend-on-Sea, England

  @virginmedia They haven’t got through to anyone to cancel it yet?

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 23 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  Simon Norris (@sinozza) reported 24 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 26 minutes ago from Canvey Island, England

  @virginmedia Hopefully the confirmation of the rude man losing his job.

• 
  paul fouracre (@moleyfozz) reported 28 minutes ago from Rochester, England

  @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

• 
  Sharon Cooper (@vamplady35) reported 54 minutes ago from Gillingham, England

  @jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment

• 
  Rob Green Jnr (@rob_green86) reported 55 minutes ago from Thundersley, England

  @westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle L-Jones (@maatmouse) reported 2 minutes ago

  @Simon_Whale @virginmedia Never bothered. Just stuck with BT. Expensive but not a bad service

• 
  Paul Vine (@Paul_Vine1) reported 6 minutes ago

  @Simon_Whale @virginmedia Horrific company. So disappointed since we joined them in December. So many broken promises.

• 
  Dan (@UKDan86) reported 6 minutes ago

  @IanLythgoe4 @Jess_Simpson645 @virginmedia Let me help you with basic primary school level spelling Ian. "They don't care as long as THEY'RE getting THEIR money every month." See it isn't that hard is it?!

• 
  Matthew Smith (@Matthew79421198) reported 8 minutes ago

  @Simon_Whale @virginmedia Worst customer service in the world aside from @British_Airways

• 
  Nathan Bhangoo (@NathanBhangoo) reported 13 minutes ago

  @virginmedia your customer support system is actually the worst I've ever heard, this guy was just not understanding what I was explaining to him like I was from another planet or something and kept on saying get a refund when I told him I'm paying for a university package, smh

• 
  @Oveja77777 (@oveja77777) reported 15 minutes ago

  @Simon_Whale @virginmedia Would it be worth trying to ring them? I find their customer service people are usually helpful. Use the 0335 454 1111 number, as I used another one in the past and it had really high charges. I ring them every year to stop them putting my direct debit up.

• 
  Sammy (@Tea_lover99) reported 19 minutes ago

  @Simon_Whale @virginmedia They once set me a virgin box that we had never asked for. Then a year later they tried to charge me for it when I closed the account. Never paid (gave it to a friend).

• 
  Craig McArdle (@HoMcArdle) reported 19 minutes ago

  @virginmedia Already done this many times with the same outcome. You have made no attempt to fix this issue. I’ve responded several times with my account details and you do nothing. Reported to ofcom and now dealing with CISAS. You have everything you need already

• 
  Sammi Todd (@hollypolls) reported 21 minutes ago

  @virginmedia how many times do we have to suffer loss of internet before you actually do something proactive & sort it? Fed up of paying for such a poor service, promised reimbursements which never happen & being fobbed off by your team every time to power off and reset the hub

• 
  get ****** (@ihateyids23) reported 22 minutes ago

  Internet down since last night...any updates? @virginmedia