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Virgin Media outages and service status in Southend-on-Sea, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Southend-on-Sea, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Jul 9, 8:01 PM GMT+1.
  • 63% Internet (63%)
  • 13% Wi-fi (13%)
  • 13% TV (13%)
  • 7% Total Blackout (7%)
  • 3% E-mail (3%)

The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Basildon, Southend-on-Sea, Gillingham, Rochford, South Benfleet, Canvey Island, and Rochester.

CityProblem TypeReport Time
Chatham Internet 2 days ago
Basildon TV 3 days ago
Southend-on-Sea Internet 3 days ago
Southend-on-Sea Total Blackout 5 days ago
Gillingham Internet 5 days ago
Basildon TV 6 days ago

Nearby cities with recent reports

Basildon

2 recent signals

3 days ago
Chatham

1 recent signals

2 days ago
Gillingham

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • KatiePurkiss
    Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

  • Dearnormajeane
    lindsay wood (@Dearnormajeane) reported from Southend-on-Sea, England

    @kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself

  • onearmedjohn
    Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

  • onearmedjohn
    Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia I think she was recording a fault as far as I could make out due to her poor English

  • katie_2521
    Katie Williams (@katie_2521) reported from Wickford, England

    @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

  • TDF_TT
    TDF TT (@TDF_TT) reported from Gillingham, England

    @virginmedia TV outage ME4?

  • wonky1961
    Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

  • marcgallagher82
    Marc Gallagher (@marcgallagher82) reported from Rochester, England

    @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

  • KeeleyOF101
    Keeley O'Flaherty (@KeeleyOF101) reported from Thundersley, England

    @virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential

  • Lisa2672
    Lisa Philpott (@Lisa2672) reported from Rayleigh, England

    @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

  • onearmedjohn
    Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…

  • onearmedjohn
    Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.

  • goonerlgh
    Lawrence Hooker (@goonerlgh) reported from Gillingham, England

    @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

  • NicklessColin
    Colin Nickless (@NicklessColin) reported from Southend-on-Sea, England

    @virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.

  • Just_Daz_Young
    Darren Young 📺 (@Just_Daz_Young) reported from Gillingham, England

    @virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.

  • MikeBuckley2
    Michael Buckley (@MikeBuckley2) reported from Gillingham, England

    @virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating

  • 1CreativeRay
    Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

  • yiddo71
    Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number

  • yiddo71
    Mark Gould (@yiddo71) reported from Rochester, England

    @BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • worleyyy
    Dan Worley (@worleyyy) reported

    @virginmedia You clearly don't take it seriously enough. I've complained multiple times over the last year and because I haven't made a complaint twice in one month you won't do anything and force me to pay a £400 fee to exit my contract. Utter horrendous service!! Worst internet company ever

  • charldimond
    Charlotte Dimond (@charldimond) reported

    @virginmedia Hub box is stuck on a reboot cycle with ‘welcome’ ‘please wait’ and virgin media logo screen. Nothing is happening. I’ve rebooted several times for the past hour. Please can you advise? I cannot get through to the customer service via the phone.

  • thetweetslayer
    Dr A (@thetweetslayer) reported

    03337331234 This is the only number on your website Its been off for more than a week What Virginmedia-esque dystopian crap customer support is this????

  • hatetorycuts
    💙Susan Robinson 🌹🐞💙🐝🐈🐈🐝💙 (@hatetorycuts) reported

    @Stsantek @virginmedia So sorry you e switched to EE they’re among the biggest scoundrels of broadband suppliers Disconnected my landline then gave number away Total **** up but no apology & threaten me with £100 exit fee I hate the leeching bastards Look for a smaller more independent company

  • ericthecatmk2
    Chris Mullan (@ericthecatmk2) reported

    @Ofcom I had this problem with Virgin Media 4 years ago and told them the reason I'd never go back to them was because how difficult they'd made it for me to leave them. Months of stress

  • ihavejordans
    b (@ihavejordans) reported

    @BobbyMan747 @Virgin Personally i was thinking of making the switch to Virgin Media, but the last couple of weeks i have been hearing a lot of this. I thought they had sorted out their issues, but it appears they haven't.

  • robheneghan
    Rob Heneghan (@robheneghan) reported

    @virginmedia There is a known issue. But the time it’s getting fixed is changing every few hours. And not for the better. As a laying customer we need to know when it will be coming back on as right now I’m using my mobile data for myself and children

  • keithdavidjones
    keith jones (@keithdavidjones) reported

    @virginmedia my internet service is still down from yesterday 10/7/2026 been trying to contact you been on WhatsApp as well to be told contact you tomorrow??

  • garam14746
    UK France premium subscription (@garam14746) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: • 300,000+ live channels • 65,000+ VODs • PPV events 👌 • l • 78,000+ movies

  • whisperwoIf
    harley ˶ᵔ ᵕ ᵔ˶ (@whisperwoIf) reported

    no wifi and i can’t get more mobile data until the 13th so i am in a very very very extremely pissed off mood **** you virgin media and **** you o2