Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/25/2026 11:05

February 25: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, South Benfleet, Basildon, Rochester, Canvey Island, Gillingham and Chatham.

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City Problem Type Report Time
United KingdomSouthend-on-Sea Wi-fi
United KingdomSouth Benfleet Total Blackout
United KingdomSouthend-on-Sea Total Blackout
United KingdomBasildon TV
United KingdomBasildon TV
United KingdomSouthend-on-Sea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • hilarymillingt hilary (@hilarymillingt) reported from Southend-on-Sea, England

    After contacting Virgin Media on Twitter numerous tines on Twitter about no landline & getting no help since Friday my neighbour phoned 1/

  • buckers43 Andrew Buxton (@buckers43) reported from Basildon, England

    @virginmedia I've been a customer with you for 21 years and your customer service is not great, I'm paying through the roof for my package, the wifi is crap sometimes, your team has offered to take my bill down £20, but when I mentioned about replacing my hub, that will cost £35

  • kellydyke08 Kelly Dyke (@kellydyke08) reported from Southend-on-Sea, England

    @virginmedia checked the website apparently no issues in my area, yet tv and WiFi keeps going off 👎🏻👎🏻

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!

  • LIHT80 Lad In His Thirties (@LIHT80) reported from Wickford, England

    @SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about

  • hilarymillingt hilary (@hilarymillingt) reported from Southend-on-Sea, England

    @virginmedia 2/2 when I've rang them with a toy TV problem,s

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin

  • hilarymillingt hilary (@hilarymillingt) reported from Southend-on-Sea, England

    @virginmedia my landline has had a fault for over 24hrs. Have rung 151 from mobile but being visually impaired can't follow links, help pls

  • shannonispeng S H A N (@shannonispeng) reported from Southend-on-Sea, England

    @virginmedia are trying to say I owe them 2 months of bills even though I can see on my bank statement I paid last months bill. Can someone please advise me as I just sat on hold for 30 minutes only for the rude inept **** to hang up on me after placing me on hold. #fuming

  • _SimonChapman Simon Chapman (@_SimonChapman) reported from Rochester, England

    @RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia I was waiting to speak to your team after asking to cancel my contract and got cut off just before 9pm!!! Urrrrggghh

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia No I've not I will call and cancel my package over the weekend

  • therealims Len (@therealims) reported from Rochester, England

    @virginmedia @SkyUK make me an offer. Your service has to be better than this

  • HazardOnTrack Aaron (@HazardOnTrack) reported from Rochester, England

    @virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia I'm really fed up I've waited 45 minutes to speak to you to cancel my services after yet another price increase to be told I've got another 30 minutes to speak to another team I'll go sky for a cheaper deal now

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!

  • hilarymillingt hilary (@hilarymillingt) reported from Southend-on-Sea, England

    @virginmedia it took my neighbour over 2 hours on phone but an engineer is coming today, taking 4 days for this is dreadful service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • emmalee121121 Emma Woodhouse (@emmalee121121) reported

    @virginmedia wow! After nearly a year of your so called "customer advisors" trying to resolve my Netflix problem with " oh I'll pass you to my colleague" then putting the phone down, being told someone would ring me back...as if! Future customers: be wary off joining this company

  • nofksgiven81 The man (@nofksgiven81) reported

    @virginmedia Can you answer me why no one can tell what is going on, all I get is “we are sorry” over & over, why is there not 1 person at Virgin who can just say this is the problem and it will definitely be fixed by this date, no messing or lies, surely this is how it should be

  • nofksgiven81 The man (@nofksgiven81) reported

    @virginmedia So you are saying 6 months to fix a problem is acceptable

  • stevethesmiths stephen cole #Socialist #BLM #Disability #Equality (@stevethesmiths) reported

    @virginmedia @virginhelp At the mo, I can’t sign in fully. However, the area cole and account number is correct. I reset my password, but it keeps buffering using my partner’s iPad. My own pc won’t connect fully, poss cos of the fault. Took the biscuit being asked for£25 for something not my fault

  • stevethesmiths stephen cole #Socialist #BLM #Disability #Equality (@stevethesmiths) reported

    @virginmedia I will do, but as I can’t use my home phone, it will be at my own expense again. If I do go elsewhere, would our new provider have the same issues?

  • DarrenBr00ks Darren Brooks (@DarrenBr00ks) reported

    @virginmedia Yes cancellation was all arranged but seems to have gone wrong somehow Will call again and see what can be done. Seems off that service has been turned off but still taking payments

  • chefmurph1991 🔰Glenn🔰 (@chefmurph1991) reported

    @virginmedia any help on how to access Disney Plus on my 360 box, it isn't showing up anywhere

  • ltm1501 Liam (@ltm1501) reported

    @virginmedia Had the app for ages, must say great invention but ever thats saying theres a problem, and it has been reset approx 3/4 times now since Friday which is uncalled for.

  • stevethesmiths stephen cole #Socialist #BLM #Disability #Equality (@stevethesmiths) reported

    @virginmedia That was the number where I encountered the problem, but will try again. As I say, very unsatisfactory.

  • rockchic666 Alison Arrundale (@rockchic666) reported

    @LutzSchueler @virginmedia I am having trouble with my landline. I have been without it for weeks but when I rang 150 today, I failed the security questions because, apparently, my name, email address, sort code and monthly payment of £135.40 is all incorrect! I need a landline!!