Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Gillingham, Basildon, Southend-on-Sea, Rochester, Canvey Island, and Wickford.

City	Problem Type	Report Time
Chatham	Internet	12 hours ago
Chatham	Internet	1 day ago
Gillingham	Wi-fi	2 days ago
Basildon	TV	3 days ago
Southend-on-Sea	TV	4 days ago
Southend-on-Sea	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Onearmedjohn (@onearmedjohn) reported 3 minutes ago from Gillingham, England

  @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 8 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  ron palmer (@moebius1967) reported 8 minutes ago from Southend-on-Sea, England

  @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

• 
  roger cole (@RogerCole10135) reported 12 minutes ago from Basildon, England

  @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

• 
  grizzly_gooner (@GoonerGrizzly) reported 12 minutes ago from Thundersley, England

  @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

• 
  Rob Green Jnr (@rob_green86) reported 14 minutes ago from Thundersley, England

  @SpursKS @virginmedia What's the issue

• 
  Katie Purkiss (@KatiePurkiss) reported 26 minutes ago from Southend-on-Sea, England

  . @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄

• 
  paul fouracre (@moleyfozz) reported 28 minutes ago from Rochester, England

  Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

• 
  matt (@briggsym) reported 28 minutes ago from Wickford, England

  @virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup

• 
  Katie Purkiss (@KatiePurkiss) reported 29 minutes ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  john perreira (@johnperreira) reported 32 minutes ago from Basildon, England

  @simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys

• 
  paul fouracre (@moleyfozz) reported 42 minutes ago from Rochester, England

  @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

• 
  Katie Williams (@katie_2521) reported 43 minutes ago from Wickford, England

  @virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected

• 
  Robert Shaw (@hungoverdrawn) reported 43 minutes ago from Wainscott, England

  @virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.

• 
  Lisa Philpott (@Lisa2672) reported 43 minutes ago from Rayleigh, England

  @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

• 
  Onearmedjohn (@onearmedjohn) reported 47 minutes ago from Gillingham, England

  @virginmedia No, I want the postal address for service of a county court summons.

• 
  James Young (@jamesrfyoung) reported 56 minutes ago from Wickford, England

  @virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice

• 
  C Borrill-Bromige (@cboxot) reported 58 minutes ago from Rochester, England

  @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

• 
  Mark Gould (@yiddo71) reported 59 minutes ago from Rochester, England

  @virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number

• 
  Penny Rolfe (@wonky61shaky) reported 59 minutes ago from Southend-on-Sea, England

  @virginmedia When are you going to refund me for many days without a wifi signal

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mandy (@mandy83906280) reported 6 minutes ago

  @Benleo They, Virgin media are terrible. I'm with Plusnet now, wonderful customer service, always speak to an English person in UK, they pick up quick too.

• 
  Richard (@xTHEDROIDx) reported 9 minutes ago

  @virginmedia I've managed to sort it. Your customer service is appalling and because they're based in India, they lack any form of understanding or compassion and language barriers made the entite situation worse. Your UK based customer service team are flawless.

• 
  I.C (@IanCockerill2) reported 11 minutes ago

  @O2 @virginmedia has anyone else experienced a further decline in customer care since O2 was taken over by the dreadful Virgin Group?

• 
  ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported 14 minutes ago

  @virginmedia Could you give me a number to call to cancel my TV services please.

• 
  Michael De La Broc (@MDeLaBroc1) reported 14 minutes ago

  @Benleo @virginmedia Last MARCH I went in store to enquire about a new, better priced broadband contract or to disconnect. I was going abroad for at the time, but wanted something better when I got back, I was sold on a new contract. Apparently my previous account should have been closed there and then. In September my service is cut off with no explanation, I do most of my work online so this is obviously bad, I got in contact, turns out my direct debit was still going to the supposedly cancelled account, not the current one, for the next three months I have a never ending series of chats on the phone or online chatbot to try and figure out what is going on. I can't log into virgin media online, because the credentials I used, take me to a placeholder screen, because the account is deleted or something, I don't know, no one can tell me. I go abroad in December, come back in January, same problem, the internet is disconnected for ''non payment'', all payments, are still, going to a an account that was supposed to be deleted or merged into my current one a year ago. every other month I am having to redo the same chat on their chatbot, followed by a customer complaints phonecall with some arrogant Indian who barely speaks English and doesn't understand what I am trying to tell him. And every month this goes on for, they are charging me a £7 late fee and even letter saying the price for the contract I am barely receiving service from is going up due to inflation. Truly is an absolute travesty this company, I am just going to cut the entire thing loose and go to StarLink the next time this happens, which I expect will be in two weeks going by the near monthly disconnects I am put through

• 
  Maggie N (@MAGGINED) reported 14 minutes ago

  @virginmedia Hey @virginmedia I have been unable to use my tv play back services and play any recorded programmes for almost a week. The service check is telling me estimated fix date as 18th May - that’s 2 days ago !! What’s going on ?

• 
  v (@PaulWes15396579) reported 21 minutes ago

  @MRWayneLaws @virginmedia @VirginMediaCorp the misery i’ve had the last year , damaged my rating [their fault], arrogant customer service , i paid 9 months to get out early , still getting hassle . i feel your pain , just bullies

• 
  Carole ✝️🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🙏 (@carole_awebb) reported 22 minutes ago

  @virginmedia Is there a customer services number I can call please?

• 
  marc (@bighandsmassuer) reported 27 minutes ago

  @virginmedia all I wanted was a new contract, after 16 years I thought it would be quite straight forward Oh no, the 3 customer service people I spoke to were useless Great way to run a business

• 
  Dermot O'Leary (@dollDCFC) reported 27 minutes ago

  @Benleo I know this will be of little conciliation to you but I recently had an issue with my @virginmedia broadband. It required a new Hub. I phoned on a Tuesday late afternoon and they booked a call out for the Thursday PM. They arrived on time and fitted the new Hub. I had no issues.