Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Rochester, Gillingham, Chatham, Canvey Island, Wickford, and Sheerness.

City	Problem Type	Report Time
Basildon	TV	2 hours ago
Basildon	TV	10 hours ago
Southend-on-Sea	TV	10 hours ago
Basildon	TV	10 hours ago
Southend-on-Sea	TV	10 hours ago
Basildon	TV	10 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Keeley O'Flaherty (@KeeleyOF101) reported 14 seconds ago from Thundersley, England

  @virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential

• 
  Russell Norris (@rrrussboy) reported 32 seconds ago from Southend-on-Sea, England

  @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 40 seconds ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  Paul Parker (@paulparker81) reported 1 minute ago from Basildon, England

  @virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

• 
  Russell Norris (@rrrussboy) reported 2 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  Katie Purkiss (@KatiePurkiss) reported 7 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  Penny Rolfe nee Acres (@wonky1961) reported 7 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  Katie Purkiss (@KatiePurkiss) reported 9 minutes ago from Southend-on-Sea, England

  @virginmedia They haven’t got through to anyone to cancel it yet?

• 
  Mark Gould (@yiddo71) reported 12 minutes ago from Rochester, England

  @virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times

• 
  Onearmedjohn (@onearmedjohn) reported 14 minutes ago from Gillingham, England

  @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

• 
  Onearmedjohn (@onearmedjohn) reported 16 minutes ago from Gillingham, England

  @BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.

• 
  paul fouracre (@moleyfozz) reported 20 minutes ago from Rochester, England

  Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

• 
  HeyYouItsCorrie (They/Them) (@HeyYouItsCorrie) reported 20 minutes ago from Rochester, England

  @suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service

• 
  Tolu (@tolu_____) reported 26 minutes ago from Basildon, England

  @virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?

• 
  Sue Groves MBE (@SUEG46) reported 29 minutes ago from Rochester, England

  @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?

• 
  roger cole (@RogerCole10135) reported 30 minutes ago from Basildon, England

  @virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.

• 
  Julie McCarthy (@jooz282) reported 52 minutes ago from Rochester, England

  @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

• 
  Kelda🥤 (@keldaaa) reported 55 minutes ago from Canvey Island, England

  @virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.

• 
  Lisa Philpott (@Lisa2672) reported 56 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  Lawrence Hooker (@goonerlgh) reported 59 minutes ago from Gillingham, England

  @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ianlovely (@ianlovely4) reported 5 minutes ago

  @virginmedia Hurry up ffs the golf is on , and your status app is down

• 
  Goodison Marc (@jennoefc) reported 5 minutes ago

  @virginmedia You replaced my router now none of the WiFi pods will connect to the new one. Technician said need the newer type but your inline help says call us back in 24 hour. Embarrassing

• 
  marc (@bighandsmassuer) reported 7 minutes ago

  @virginmedia I’ve just received a renewal offer, it was a bit too much so I got in touch, was offered two contracts at more than my renewal and told if I didn’t like it to use the 1 touch button and change providers Not great is it, a 16 yr customer

• 
  Shorty (@ClassicSoulDJ) reported 7 minutes ago

  @virginmedia Put the phone down after one hour on hold - why is @virginmedia not brought to account in their terrible customer services and they still put pricing up - to pay for what - it’s certainly not investing in CS

• 
  Caz (@Ca33ieKins) reported 10 minutes ago

  @virginmedia @docrussjackson Ha! @virginmedia never issues compensation for outtages. Laughable.

• 
  Carl Walsh (@Carl_Walsh33) reported 11 minutes ago from Wallsend, England

  @virginmedia I look forward to the money off the bill for the issues.

• 
  Monica (@addingtonsquare) reported 13 minutes ago

  @virginmedia I can’t even log on to account. Keeps looping back and saying not recognised. More than tv issue then?

• 
  caileachcrubach (@caileachcrubach) reported 14 minutes ago

  @virginmedia I sincerely hope you remove any charges for the outage time scale. Bloody awful 'service'.

• 
  Luda 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Luda_6550) reported 14 minutes ago

  @virginmedia I am in desperate need of help, my tv isn’t working properly, the phone line I been given tells me it’s not available. Once I got through giving it my account number it doesn’t recognise my account number. It’s turning into nightmare. Can you help

• 
  iX J Å M Ė S (@repeatall) reported 14 minutes ago

  @virginmedia This update is so ****. All it does is give you epileptic fits!