Virgin Media Outage Report in Southend-on-Sea, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Southend-on-Sea, Basildon, Canvey Island and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Basildon |
Internet | |
| Chatham |
TV | |
| Chatham |
Internet | |
| Basildon |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
-
Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.
-
Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number
-
matt
(@briggsym) reported
from
Wickford, England
@virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup
-
Andrew Owen
(@owensirons93) reported
from
Corringham, England
@virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed
-
HeyYouItsCorrie (They/Them)
(@HeyYouItsCorrie) reported
from
Rochester, England
@suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service
-
Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times
-
⚒Adrian Smith⚒
(@adiesmith64) reported
from
Southend-on-Sea, England
@KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!
-
Tolu
(@tolu_____) reported
from
Basildon, England
@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
-
∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.
-
Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog
-
Tommy Doyle 💙
(@Tommy_Doyle) reported
from
Southend-on-Sea, England
@virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?
-
Ashley Halliday
(@TylerTowers) reported
from
Gillingham, England
I’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia
-
Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.
-
Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…
-
paul fouracre
(@moleyfozz) reported
from
Rochester, England
Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.
-
Mark Gould
(@yiddo71) reported
from
Rochester, England
@BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!
-
Sarah Bennett
(@sarahhben) reported
from
Gillingham, England
@virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’
-
matt
(@briggsym) reported
from
Wickford, England
@virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.
-
∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻
-
Em💛
(@emilymorgan_x) reported
from
Basildon, England
Can someone pls explain to me why @virginmedia wifi is so shockingly ****
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris McA
(@christof2411) reported
@virginmedia To make a complaint online you have to have a My Virgin Media account? I made a complaint through webchat on Tuesday and haven’t heard a thing since.
-
Amy
(@_MissMonster_) reported
@MrRamtastic @virginmedia @elnhojio14 Ah that's not good. We switched from BT, they were just awful. Hopefully yours is back on soon!
-
Phenom Health
(@phenomhealthuk) reported
@virginmedia No mate never heard of it, never been mentioned.
-
José Manuel Montes
(@jmmontesdonaire) reported
@virginmedia Thanks for responding. Service was back to normal by 11pm or so. We have been experiencing interment issues during the last couple of weeks, but yesterday lasted longer. Are you undertaking any works in the area?
-
Triple Espresso
(@TriplespressoMM) reported
@virginmedia Apparently not. I’ve had this email for 20 years. I mention yesterday that I needed to change the password as it was compromised. Next day Virgin has not helped me change the email, but shut it down so I can’t access 20 years of emails. Doesn’t make sense
-
Researcher
(@queenie64339913) reported
@virginmedia Outage again - SW18 4UH we're not purchasing an updated package. Please restore our service. THIS IS THE WHOLE WEEK of poor service
-
emma jackson
(@emmaMjaxon) reported
@virginmedia If the initial advisor back in may had was a problem with the new package ‘going through’ surely it would be common courtesy to call me back to advise given I had told the operator I could no longer afford the old package.
-
Nelly
(@nelly_france) reported
@virginmedia Hi John, I have eventually and hopefully will never have to deal with Virgin Media again. The worst internet service I’ve ever had and the most difficult company to communicate with.
-
Caron Harrison
(@CaronHarrison9) reported
@virginmedia why’s my internet down?
-
Beth Shinfield
(@BethShinfield) reported
@virginmedia The guy installing at my partners house took it! I’ve tried. One the phone, via my account via WhatsApp. It’s almost impossible to speak to anyone unless you can dedicate a full day to calling you. Making it impossible to cancel doesn’t mean I have to keep paying