Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Gillingham, Southend-on-Sea, Chatham, Basildon, Rochester, Canvey Island, and Wickford.

City	Problem Type	Report Time
Gillingham	TV	2 days ago
Southend-on-Sea	Total Blackout	3 days ago
Chatham	Internet	3 days ago
Southend-on-Sea	Internet	3 days ago
Southend-on-Sea	Total Blackout	7 days ago
Southend-on-Sea	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Twiterteroo (@Twiterteroo) reported 50 seconds ago from Gillingham, England

  @virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?

• 
  Simon Norris (@sinozza) reported 1 minute ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  john perreira (@johnperreira) reported 6 minutes ago from Basildon, England

  @simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys

• 
  chris cox (@coxychris) reported 7 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  Kelda🥤 (@keldaaa) reported 9 minutes ago from Canvey Island, England

  @virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.

• 
  Julie McCarthy (@jooz282) reported 21 minutes ago from Rochester, England

  @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

• 
  Colin Nickless (@NicklessColin) reported 23 minutes ago from Southend-on-Sea, England

  @virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.

• 
  C Borrill-Bromige (@cboxot) reported 27 minutes ago from Rochester, England

  @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

• 
  Lawrence Hooker (@goonerlgh) reported 28 minutes ago from Gillingham, England

  @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

• 
  Katie Purkiss (@KatiePurkiss) reported 34 minutes ago from Southend-on-Sea, England

  @virginmedia They haven’t got through to anyone to cancel it yet?

• 
  C Borrill-Bromige (@cboxot) reported 39 minutes ago from Rochester, England

  @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

• 
  Penny Rolfe nee Acres (@wonky1961) reported 40 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 41 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  Russell Norris (@rrrussboy) reported 44 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  Onearmedjohn (@onearmedjohn) reported 44 minutes ago from Gillingham, England

  @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

• 
  Mark Gould (@yiddo71) reported 47 minutes ago from Rochester, England

  Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog

• 
  Penny Rolfe nee Acres (@wonky1961) reported 51 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  WeHateHills (@WeHateHills) reported 53 minutes ago from South Woodham Ferrers, England

  @ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems

• 
  Robert Bailey (@Bunglebob66) reported 55 minutes ago from Rochester, England

  @virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!

• 
  Russell Norris (@rrrussboy) reported 56 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KG ExTiNcTiOn (@KG_ExTiNcTiOn) reported 2 minutes ago

  @virginmedia 20 hours for an estimated time of fix is an absolute joke

• 
  FPL Hornet (@fpl_goldenboys) reported 5 minutes ago

  @virginmedia Down every day this week, utter crap

• 
  Sodium (@sodiumlights) reported 7 minutes ago

  @virginmedia Oh, and when I've told you what the error message is, and you send an engineer out without telling him that, so he doesn't have the parts he needs, is ****. Looks like my O2 data is going to get hammered. And I'm going to get cold.

• 
  iBraderz (@iBraderz) reported 8 minutes ago

  @virginmedia Just under 2 weeks later and still no resolution. This has now been going on over a month and all the service checker says is they are aware but the date of repair is consistently getting delayed. This is absolutely poor.

• 
  littlemisssunshine (@JulieFeronica) reported 8 minutes ago

  @virginmedia what's going on in CF14? The broadband is constantly dropping out. App is useless... always says there's nothing wrong until I check the hub, then it's an "intermittent signal". This is just woeful.

• 
  Marion Browne (@MarionBrowne42) reported 17 minutes ago

  @keithapearson @virginmedia @MartinSLewis I think Yodel can challenge VM. They left a package at my neighbour no2, due to the layout of the close, no2 is nowhere near no3 and the photo of proof is also not no2 unless you are in the next close 🤬 An hour on a chat to discover that the driver is an idiot.

• 
  Sunny Singh (@sunnysenguk) reported 18 minutes ago

  @virginmedia I’ve DM you 3 days ago.. and I havnt had a response.. amazing customer service from Virgin media.. you asked me to message and I hav..

• 
  Sodium (@sodiumlights) reported 19 minutes ago

  @virginmedia What's the phone number for tech support? My hub5 has died (ds scanning) and the online checker has been saying to try again in 4h for the last 24h.

• 
  Hampo69 (@hampo69) reported 20 minutes ago

  @virginmedia Loss of service AGAIN in WA7 4YL area. This is becoming a regular occurrence. £154 per month and have to suffer outages on what now seems to be a regular basis.

• 
  Mr0 (@its_mr_0) reported 20 minutes ago

  @keithapearson @virginmedia Customer service is something that exists before you sign up, not after.