Virgin Media outages and service status in Southend-on-Sea, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Southend-on-Sea, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 20, 9:32 AM GMT+1.
- TV (78%)
- Internet (11%)
- Wi-fi (9%)
- Total Blackout (2%)
The latest reports from users having issues in Southend-on-Sea come from postal codes SS2 and SS0 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 21: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Gillingham, Rochester, Chatham, Canvey Island, and Wickford.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
TV | 1 day ago |
|
Southend-on-Sea
|
TV | 2 days ago |
|
Southend-on-Sea
|
Internet | 3 days ago |
|
Southend-on-Sea
|
Wi-fi | 4 days ago |
|
Southend-on-Sea
|
Internet | 4 days ago |
|
Gillingham
|
TV | 5 days ago |
Nearby cities with recent reports
20 recent signals
3 recent signals
3 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Simon Norris (@sinozza) reported from Southend-on-Sea, England@ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.
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Robert Bailey (@Bunglebob66) reported from Rochester, England@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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Thomas Hapgood (@Tiger118118) reported from Basildon, England**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?
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Michael Buckley (@MikeBuckley2) reported from Gillingham, England@virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating
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Samantha Doe (@samanthadoe1) reported from Canvey Island, England@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page
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Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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Jamie Meecham🏳️🌈♥️ (@JamieMeecham) reported from Canvey Island, England@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
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Sarah Bennett (@sarahhben) reported from Gillingham, England@virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’
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ron palmer (@moebius1967) reported from Southend-on-Sea, EnglandWow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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Mark Gould (@yiddo71) reported from Rochester, England@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandAfter 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange
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lindsay wood (@Dearnormajeane) reported from Southend-on-Sea, England@kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.
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roger cole (@RogerCole10135) reported from Basildon, England@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
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Lisa Philpott (@Lisa2672) reported from Rayleigh, England@virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡
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Lisa Philpott (@Lisa2672) reported from Rayleigh, England@Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Phillips (@tiger20004) reported@nufcrichys If you are a Virgin Media customer, all three finals are free on Channel 526; no HBO or TNT subscription is needed.
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Cyberbob1uk (@cyberbob1uk) reported@hamsterpranks @virginmedia Use your cooling off period and get out of that contract. I'm currently on my 5th outage in 6 weeks.
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Barbs ⚒️🫧🩵 (@BarbaraGalqmhs) reported@Benleo @lindseyjacks67 Your biggest mistake was entertaining Virgin media in the first place! I would never give any money to Richard Branson..ever! Vile man!
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godisgood (@ed2dfc1b030e4cb) reported@Benleo @virginmedia I went to the ombudsman who was great I got £75 compo after virgin still took higher monthly rate after I cancelled 4 months before they’re the worst of the worst Indian call centre don’t get back when they said wasted hours
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asum izak (@yrubswed) reported@Ofcom @virginmedia must send you an End of Contract Notification (EoCN) between 10 and 40 days before contract ends. This alerts upcoming price changes and available deals, however, sometimes this does not provide 30 days' notice to formally cancel on most occasions. Ofcom investigate
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D (@idczn) reportedSince this day AppStore asks me for password every time I want to get any app and i coild swaer- its like- another App store site is opening. But Apple explains: all is good. I don't think so. If Apple cannot help, police doesn't care,Virgin media couldn't get anything: is there anyone in this world who knows what ******** is on? Or gypsy hacker is the cyber-master of the whole world?
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Anne Murphy (@agreenalgh) reported@virginmedia you finally broke me at this point!!! Almost three weeks without a tv service still not resolved🤬- daily follow ups by me. Just an absolute disgraceful service
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tina town (@tinajohnson123) reported@Benleo @virginmedia We had Virgin media years ago, worst service ever. Go to sky as they are always offering great deals for new customers
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Noumaan Qureshi (@NoumaanQ) reported@HeyBroadband my Internet has been down more almost 48 hours and your technical team has done nothing to help your service is atrocious I regret leaving @virginmedia
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Richard Ryan (@Richard75129359) reported@Benleo @virginmedia I left them years ago as we have fibre now that does 2gb up and download. Had sales people knocking on the door ring doorbell showed one of them spitting at my front door. Called them to report it wasn't interested and told them to never come again still put flyers in the door.