Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 01/13/2026 14:00

January 13: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Chatham, Basildon, Canvey Island, Rochester and Gillingham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Total Blackout
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Wi-fi
United KingdomChatham Internet
United KingdomSouthend-on-Sea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    . @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄

  • vamplady35 Sharon Cooper (@vamplady35) reported from Gillingham, England

    @jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

  • sinozza Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

  • coxychris chris cox (@coxychris) reported from Southend-on-Sea, England

    @virginmedia why are no one answering your lines all I wanna do is cancel my package

  • vamplady35 Sharon Cooper (@vamplady35) reported from Gillingham, England

    @virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

  • Twiterteroo Twiterteroo (@Twiterteroo) reported from Gillingham, England

    @virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

  • sinozza Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

  • rrrussboy Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

  • MikeBuckley2 Michael Buckley (@MikeBuckley2) reported from Gillingham, England

    @virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating

  • 1CreativeRay Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

  • wonky1961 Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

  • 1CreativeRay Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia No, I want the postal address for service of a county court summons.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PhilippaMiss Philippa L (@PhilippaMiss) reported

    @virginmedia If I click on that, I get ‘We can’t run a check on your service right now’. This is really poor. Box just flashes green all the time. Vague to non-existent explanation given on the phone. What am I paying for?

  • RobOFeckit Rob Begley (@RobOFeckit) reported

    @virginmedia "As I have explained"???? Your service is 3rd world and you are getting ratty with me for daring to ask for help!!!! Amazingly poor.

  • jamesthejoiner James Riley (@jamesthejoiner) reported

    @virginmedia 3 Jan. And they shut it down. I literally can't get hold of anyone. Do you have a direct number or email address for complaints or resolution

  • Scrawny71 Scrawny (@Scrawny71) reported

    @virginmedia Broadband problem again in SW17 7DQ, any ideas? Does anyone know if @skybroadband is any better?

  • PPMI_Innocence PPMI (Progressing Prisoners Maintaining Innocence) (@PPMI_Innocence) reported

    @ManInTheMoon_2 @virginmedia That's terrible!

  • shell_lou Michelle Leyland (@shell_lou) reported

    @virginmedia My 76 YO mother in law has spent hours on phone trying to cancel Your ‘retention’ technique sucks hung up on TWICE after getting through ‘2 rounds’ of bullying & is so stressed to try again to cancel her £62 pcm BB bill for BT’s 29.99 Get in touch please

  • Atrnax CSM 4 DBD | Atrnax (@Atrnax) reported

    @virginmedia its been up since 7am but thank you RH let me know if you wanna duo support ill be your dps lucio demon

  • ponks1 hlord08 (@ponks1) reported

    @virginmedia No the service status page now says no issues but I still can not access the email

  • ms_arsenal1988 danielle richards (@ms_arsenal1988) reported

    @virginmedia why does your service always drop out of the blue,I never get compensation or speak to anyone at virgin but still you charge the same fee each month for the shocking level of internet service you provide on a regular basis not good enough no internet again

  • lozlander Lozlander (@lozlander) reported

    @virginmedia Service down in SW17 London. Says its not but clearly is. When is it going back up? Done all the usual troubleshooting.