Virgin Media outages and service status in Southend-on-Sea, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Southend-on-Sea, including 2 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 17, 1:01 PM GMT+1.
- TV (76%)
- Internet (12%)
- Wi-fi (11%)
- Total Blackout (2%)
The latest reports from users having issues in Southend-on-Sea come from postal codes SS2 , SS0 and SS1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Gillingham, Basildon, Rochester, Chatham, Canvey Island, and Wickford.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
Wi-fi | 8 hours ago |
|
Southend-on-Sea
|
Internet | 8 hours ago |
|
Gillingham
|
TV | 1 day ago |
|
Southend-on-Sea
|
TV | 2 days ago |
|
Southend-on-Sea
|
TV | 2 days ago |
|
Southend-on-Sea
|
TV | 2 days ago |
Nearby cities with recent reports
28 recent signals
3 recent signals
3 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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paul fouracre (@moleyfozz) reported from Rochester, England@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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SatansLittleGirl🔮 (@lillyelizax) reported from Gillingham, England@virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help
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john perreira (@johnperreira) reported from Basildon, England@simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys
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Sue Groves MBE (@SUEG46) reported from Rochester, England@virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?
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Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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Em💛 (@emilymorgan_x) reported from Basildon, EnglandCan someone pls explain to me why @virginmedia wifi is so shockingly ****
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Julie McCarthy (@jooz282) reported from Rochester, England@virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.
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Tolu (@tolu_____) reported from Basildon, England@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
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Helen Dickens (pinknblue):) (@pinknblue) reported from Southend-on-Sea, England@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
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Darren Young 📺 (@Just_Daz_Young) reported from Gillingham, England@virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.
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Samantha Doe (@samanthadoe1) reported from Canvey Island, EnglandHaving real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking
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paul fouracre (@moleyfozz) reported from Rochester, England@virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.
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Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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paul fouracre (@moleyfozz) reported from Rochester, England@MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.
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Paul Ilett, Author (@Paul_Ilett) reported from Southend-on-Sea, England@fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dollynoocat (@dollynoocat) reported@virginmedia still getting channel not authorised on some channels following yesterdays issue where all channels not working for a number of hours.
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Bish (@bisho32287) reported@virginmedia We are now two days in and it's still not fixed. Your status update is still saying that estimated fix time will be 5.05 yesterday. This is an appalling service. What is going on? I want an update and I want my service back. I will stop my next payment.
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Stephen Hampson (@StephenHampson) reported@virginmedia so channels are down and can't even go on the status on your website as that's down. When you will start compensation for your unreliable service or do I need to send another complaint through? Only way you'll take notice
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rebecca ann jarvis (@rebeccaann1989) reported@O2 It's not tv issues I have an issue with it's not being able to use rewards or just login with a o2 account as I keep being asked to link a virgin media account as previously I was just able to use my phone number which is an o2 one
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Natalie Whittle ⭐⭐ (@nataliewhittle6) reported@virginmedia Itv1 still not working any ideas when it will be up and running again
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AnnieGE2 (@AnnieGE2) reported@virginmedia What the hell Virgin Media, BBC1 ch 101 completely not working on my V6 box (though other channels ok earlier) denying me live Eurovision semi!! Service status checker site not working either so I can't even report it or get info??! This after another big fault recently, shocking
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Andrew Harding (@AndrewNuttah) reported@virginmedia Is PBS off air permanently or just part of the ongoing issues?
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David Gordon (@gordonwd) reported@virginmedia So you accept there's been an error processing my order and tell my you can't resolve it - I have to call your customer support team. I call them, get out on hold for 5-10 minutes and the call simply gets disconnected. Been a fan of you guys for years - I'm wavering.
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Sue (@bob7bob) reported@virginmedia What has happened to the community pages on your site? Your email system has lost folders and keeps moving emails. The community pages are the only place where people actually help. Thanks.
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Paul McKigen (@paulmc_96) reported@virginmedia wifi and tv down again same as yesterday. What are we paying for