Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Basildon, Southend-on-Sea, Gillingham, Sheerness, Chatham, South Benfleet and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
TV | |
| Rochester |
TV | |
| Basildon |
Internet | |
| Basildon |
Wi-fi | |
| Rochester |
TV | |
| Southend-on-Sea |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia I think she was recording a fault as far as I could make out due to her poor English
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matt
(@briggsym) reported
from
Wickford, England
@virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.
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Sue Groves MBE
(@SUEG46) reported
from
Rochester, England
@virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.
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Kelly ****
(@kellydyke08) reported
from
Southend-on-Sea, England
@virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown
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Twiterteroo
(@Twiterteroo) reported
from
Gillingham, England
@virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?
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matt
(@briggsym) reported
from
Wickford, England
@virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup
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⚒Adrian Smith⚒
(@adiesmith64) reported
from
Southend-on-Sea, England
@KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!
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chris cox
(@coxychris) reported
from
Southend-on-Sea, England
@virginmedia why are no one answering your lines all I wanna do is cancel my package
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No, I want the postal address for service of a county court summons.
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Helen Dickens (pinknblue):)
(@pinknblue) reported
from
Southend-on-Sea, England
@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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playpet
(@playpet1) reported
@virginmedia @Ed6114 Virgin arent sorry Ed, Virgin are well aware of this problem and the service team have 14 days to fix mine and told me my service was acceptable look at all my posts on virgin and the date, I am waiting for them to send collections to me and I’m suing them for their service
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boof :
(@deez_boof) reported
@virginmedia fix the ******* service it cuts out every 5 seconds
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Katharine
(@KatharineMH) reported
@YodelOnline my parcel did not arrive that virgin media sent you, meant to arrive between 12-2 today - no trackie no , please help ASAP
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Matthew Butcher
(@MattCB75) reported
@virginmedia Really frustrating as the hold time when I rang was longer than I had spare and now the TV is essentially unwatchable. Not a lot of point in paying for a TV service I can't watch.
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boof :
(@deez_boof) reported
@virginmedia @shaq_dat fix the ******* service it cuts out every 5 seconds
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samantha
(@samyidcharteris) reported
@virginmedia Service down 2.30pm Monday came back Tuesday 3.00pm went again about 8pm Tuesday evening. Came back Wednesday morning. Broadband has gone again and website says service won’t be back until 4pm Sunday. This isn’t good enough.
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Andrew
(@AndyRead78) reported
@samyidcharteris @virginmedia @plusnet I can’t recommend. Currently day 4 of no email no poor communication regarding what the issue is
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playpet
(@playpet1) reported
@virginmedia @deez_boof Virgin have problems with the hubs friend, they will tell you absolutely anything to evade the admission that: they over sell the service and where analogue is converted to digital becomes blocked, it’s like trying to poor a bucket of water through the hole the size of a thimble
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Floydoggs
(@Floydoggs) reported
@virginmedia It's still down. Pathetic service.
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Al Chaplee
(@alchaplee) reported
@virginmedia I've tried to give you my new address (by text to one of your employees, and on your website) so you can pick up your router, or send me a return box. You always use noreply emails and never answer the phone. Now you're charging me 40 quid 🤯 What do I do?!?