Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Rochester, Southend-on-Sea, Chatham, Basildon, Wickford, Gillingham, Rochford, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Rochester	Phone	2 hours ago
Southend-on-Sea	Internet	14 hours ago
Chatham	Internet	17 hours ago
Basildon	TV	18 hours ago
Southend-on-Sea	Internet	22 hours ago
Chatham	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Russell Norris (@rrrussboy) reported 50 seconds ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  Mark Gould (@yiddo71) reported 1 minute ago from Rochester, England

  @virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times

• 
  Samantha Doe (@samanthadoe1) reported 7 minutes ago from Canvey Island, England

  @virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

• 
  Kim Baker was Lovett (@Kimlovett) reported 10 minutes ago from Southend-on-Sea, England

  @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

• 
  Mark Gould (@yiddo71) reported 13 minutes ago from Rochester, England

  @BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!

• 
  Mark Gould (@yiddo71) reported 20 minutes ago from Gillingham, England

  @virginmedia has the shittest broadband and customer service in the world!!!

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 25 minutes ago from Rochester, England

  @virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.

• 
  Scott Wickham (@Scott_Wic) reported 26 minutes ago from Rochester, England

  @virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….

• 
  Russell Norris (@rrrussboy) reported 27 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 28 minutes ago from Wainscott, England

  @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

• 
  Katie Purkiss (@KatiePurkiss) reported 30 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

• 
  Matt Frow (@Matty411) reported 33 minutes ago from Corringham, England

  @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

• 
  Russell Norris (@rrrussboy) reported 33 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  Sue Groves MBE (@SUEG46) reported 35 minutes ago from Rochester, England

  @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?

• 
  Katie Williams (@katie_2521) reported 37 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Katie Purkiss (@KatiePurkiss) reported 41 minutes ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 48 minutes ago from Canvey Island, England

  @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

• 
  Rob Green Jnr (@rob_green86) reported 52 minutes ago from Thundersley, England

  Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

• 
  ⚒Adrian Smith⚒ (@adiesmith64) reported 54 minutes ago from Southend-on-Sea, England

  @KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!

• 
  Andrew Owen (@owensirons93) reported 54 minutes ago from Corringham, England

  @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ali Dalton (@alidalton) reported 9 minutes ago

  In 2017 I was the first designer at a UK fintech startup now valued at $100m+, with 500+ employees across 60 countries. It was just me, two founders, and two others in a room in London. The work wasn't a redesign. It was branding and the early flows for a payments platform. Nobody in that room called it design strategy. It was five people deciding how the product should work before there was a product. Then I spent almost a decade in the corporate world. Citibank, Mercedes, NatWest, Virgin Media. Products used by 50M+ people. £11M NPV on one project. That world taught me systems thinking, rigour, how to make a decision that survives fifteen stakeholders and a compliance review. It also taught me that six months to ship a signup flow is not a law of physics. It's a byproduct of the org chart. Most funded founders assume those two things come as a package. That if you want big company craft you have to accept big company timelines. You don't. The thinking travels. The process doesn't have to. I didn't leave because the work was bad. It was the best training I could have asked for. I left because I wanted the room of five again. Take everything those companies taught me and run it my way. No six week kickoff. No deck to justify a deck. A way founders can actually work with. So I started my studio last year. 5+ projects since across Fintech, publishing, agri-tech, and two founders launching their brands from zero. It's graft. But it's my graft now. If you're funded, building, and the product works but the numbers don't - that's the exact problem I spend my days on.

• 
  ste (@stew187511) reported 9 minutes ago

  @virginmedia I need some help with my account, recently moved house and had new WiFi installed and your trying to charge me £103 just for WiFi? Not having it

• 
  Rob Cur (@NC20023) reported 12 minutes ago

  @O2 why oh why have you made it so damned difficult to login to my account now that Virgin Media are involved ! All I want to do is login to my account the old fashioned way without the need to check my email, return to the original page etc…..

• 
  dawnieC (@CorkinDawn) reported 13 minutes ago

  @virginmedia I already said i did status check which is estimating 5.08pm fix. My point was text says should be fixed shortly. I dont consider 9hours being shortly. Why does this happen more often now? You are no longer reliable any more 🙁

• 
  Kate and her girls (@kateandhergirls) reported 18 minutes ago

  @MartinSLewis plz help. @virginmedia told me I was out of contract when in fact I have another yr, tried to switch plans via your site & im currently paying £36pm for 500mb whereas new customers can pay £22.99 for 1GB. VM slapping me with almost £400 get out fee. 😭 #virginmedia

• 
  Monica Allan (@MonicaAllan1) reported 20 minutes ago

  @virginmedia It look like our outage in NW1 will be fixed by the 31st August? Surely that cannot be correct? We have have been without broadband and TV for 3 days now?

• 
  Nicky O'Shea (@nicky_oshea44) reported 22 minutes ago

  @virginmedia are not only happy to breach my data protection they will now not correspond with me the way I ask and continue to think a resolution will Come through Twitter message.

• 
  Angela (@AngstAHD) reported 23 minutes ago

  .@virginmedia how are we supposed to get help/customer service? Phonelines are unanswered, the online chat goes around in circles and then stops communicating, the Whatsapp service doesn't work. Woeful today.

• 
  Adam Allen (@MrAllen302) reported 23 minutes ago

  @virginmedia we had a massive internet outage a few weeks back (12+ hours) and ever since then our ring devices and tonie boxes won’t connect to our router.

• 
  Dety (@Dety0) reported 24 minutes ago

  Love tech like this WAS-110 XGS-PON SFP is a a module that allows you to bypass most USA/CA routers (AT&T's BGW320, Virgin Media's Hub 5X, or Bell's Giga Hub) by copying info from your router to this module and insert into a third party router or media convert from SFP to Ethernet to a router Get better stability, performance, and stronger QoS settings / firewall etc compared to the default setup I hope 1 day i find someone that needs this done