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Virgin Media outages and service status in Southend-on-Sea, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Southend-on-Sea, including 1 direct report.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received Jul 20, 8:13 PM GMT+1.
  • 55% Internet (55%)
  • 19% TV (19%)
  • 13% Wi-fi (13%)
  • 6% E-mail (6%)
  • 6% Total Blackout (6%)

The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 21: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Chatham, Gillingham, Rochford, South Benfleet, and Canvey Island.

CityProblem TypeReport Time
Southend-on-Sea Internet 23 hours ago
Southend-on-Sea Internet 2 days ago
Basildon TV 3 days ago
Basildon TV 5 days ago
Southend-on-Sea Internet 5 days ago
Southend-on-Sea Wi-fi 7 days ago

Nearby cities with recent reports

Basildon

2 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • moebius1967
    ron palmer (@moebius1967) reported from Southend-on-Sea, England

    Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.

  • moleyfozz
    paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

  • yiddo71
    Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!

  • cboxot
    C Borrill-Bromige (@cboxot) reported from Rochester, England

    @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

  • yiddo71
    Mark Gould (@yiddo71) reported from Rochester, England

    @BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

  • DanskiBoyWonder
    ∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England

    @virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻

  • rob_green86
    Rob Green Jnr (@rob_green86) reported from Thundersley, England

    Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

  • polhilljim
    Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

  • katie_2521
    Katie Williams (@katie_2521) reported from Wickford, England

    @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

  • lillyelizax
    SatansLittleGirl🔮 (@lillyelizax) reported from Gillingham, England

    @virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help

  • RogerCole10135
    roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

  • jamesrfyoung
    James Young (@jamesrfyoung) reported from Wickford, England

    @virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice

  • DronePilotGeoff
    Geoff Watkins (@DronePilotGeoff) reported from Gillingham, England

    @fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well

  • sinozza
    Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

  • HeyYouItsCorrie
    HeyYouItsCorrie (They/Them) (@HeyYouItsCorrie) reported from Rochester, England

    @suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service

  • coxychris
    chris cox (@coxychris) reported from Southend-on-Sea, England

    @virginmedia why are no one answering your lines all I wanna do is cancel my package

  • KatiePurkiss
    Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

  • jooz282
    Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hairymaul
    Mark Ebdon (@hairymaul) reported

    @virginmedia any broadband issues in B91? Mine just packed up

  • HoMcArdle
    Craig McArdle (@HoMcArdle) reported

    @virginmedia Already done this many times with the same outcome. You have made no attempt to fix this issue. I’ve responded several times with my account details and you do nothing. Reported to ofcom and now dealing with CISAS. You have everything you need already

  • MJIllingworth
    Matthew Illingworth (@MJIllingworth) reported

    What compensation am I entitled to as every other day there is an outage in my area. I require constant connection to WiFi and this just isn't providing that service. It's too inconsistent and I'm looking to end my contract because of tgue @virginmedia

  • Princess_Dhamp
    Princess of Dhamp (@Princess_Dhamp) reported

    @Simon_Whale @virginmedia Rubbish company, Customer Service is just scammers, no system , bunch of scumbags in the industry. We had in one of our BTL and got it cancelled for all those reasons ,am sure many have experienced. Stay away from @virginmedia

  • hk47_g
    . (@hk47_g) reported

    @DeviateDefiant @virginmedia @MoneySupermkt Virgin Media must have the worst team n customer service everyone complaining about them recently lol

  • Johnsut06358334
    John sutton (@Johnsut06358334) reported

    @gwfvrowell @virginmedia Awful firm.

  • saniyusuf
    Sani Yusuf (@saniyusuf) reported

    @virginmedia Internet not working and router too

  • Random25_X_
    just a random account to scroll through X (@Random25_X_) reported

    Stupid Internet keeps cutting off every 5 mins sort it out @virginmedia

  • CtrlAltSpeed
    SynergyW (@CtrlAltSpeed) reported

    When I can and I suggest to my entire family as soon as we are all out of contract with @virginmedia … RUN how this company isn’t shut down is beyond me at this point

  • Bretti97
    Brett (he/him/his) (@Bretti97) reported

    @mojopin1983 @virginmedia Be careful Tony. Virgin media just got a massive fine because for making it unreasonably difficult for customers to cancel their contracts