Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Gillingham, Chatham, Rochester, Canvey Island, and Wickford.

City	Problem Type	Report Time
Southend-on-Sea	Internet	10 hours ago
Basildon	Internet	1 day ago
Gillingham	TV	5 days ago
Southend-on-Sea	Total Blackout	5 days ago
Chatham	Internet	6 days ago
Southend-on-Sea	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Mark Gould (@yiddo71) reported 1 minute ago from Rochester, England

  @virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!

• 
  Russell Norris (@rrrussboy) reported 3 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  ron palmer (@moebius1967) reported 3 minutes ago from Southend-on-Sea, England

  I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?

• 
  Mark Gould (@yiddo71) reported 3 minutes ago from Rochester, England

  @virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!

• 
  Em💛 (@emilymorgan_x) reported 5 minutes ago from Basildon, England

  Can someone pls explain to me why @virginmedia wifi is so shockingly ****

• 
  paul fouracre (@moleyfozz) reported 15 minutes ago from Rochester, England

  @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

• 
  Onearmedjohn (@onearmedjohn) reported 16 minutes ago from Gillingham, England

  @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 18 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  Darren Young 📺 (@Just_Daz_Young) reported 19 minutes ago from Gillingham, England

  @virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.

• 
  Russell Norris (@rrrussboy) reported 20 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  Paul Parker (@paulparker81) reported 27 minutes ago from Basildon, England

  @virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

• 
  Penny Rolfe nee Acres (@wonky1961) reported 31 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 44 minutes ago from Canvey Island, England

  @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

• 
  Onearmedjohn (@onearmedjohn) reported 44 minutes ago from Gillingham, England

  @virginmedia No, I want the postal address for service of a county court summons.

• 
  SatansLittleGirl🔮 (@lillyelizax) reported 46 minutes ago from Gillingham, England

  @virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help

• 
  Simon Norris (@sinozza) reported 46 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  paul fouracre (@moleyfozz) reported 48 minutes ago from Rochester, England

  @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

• 
  Tommy Doyle 💙 (@Tommy_Doyle) reported 48 minutes ago from Southend-on-Sea, England

  @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

• 
  Kelly **** (@kellydyke08) reported 51 minutes ago from Southend-on-Sea, England

  @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

• 
  paul fouracre (@moleyfozz) reported 54 minutes ago from Rochester, England

  @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Takezo Shinobi (@Tiger_Tear) reported 5 minutes ago

  @MartinSLewis Yesterday done it with my sim contracts. Got them down from £17 to £13 each and with more data. Also I usually haggle with Virgin Media every 18 months. Been maintainin my broadband contract at £48 per contract for the last 5 years. - highest bandwith too.

• 
  Ailsa (@Ailsa56202286) reported 6 minutes ago

  @virginmedia why do you make it SO DIFFICULT to cancel and waive the fee - I’ve asked for an extension of time to prove my new address and 5 agents have told me this has been extended- call up today NO - my payment is overdue MAY AS WELL TALK TO MYSELF - take some responsibility

• 
  CarryOnGemma (@CarryOnGemma) reported 7 minutes ago

  And the two guys who help us get our media up and running don't get a mention because Virgin have not asked us how they did. That'e because they were from another region and it doesn't represent how **** VIRGIN MEDIA is in Scotland.

• 
  Stuart Prior (@StuartJPrior) reported 8 minutes ago

  @virginmedia are you aware of any outages in the WN5 area or with your servers on the blueyonder accounts? My emails went down around 2 hours ago?

• 
  rebecca ann jarvis (@rebeccaann1989) reported 14 minutes ago

  Hey @virginmedia any reason why your new update and the tv360 is unworkable and more confusing the help pages don't even answer my questions nor to they say what every single button on the remote do this needs fixing as soon as possible as before the update it was fine and worked

• 
  Ken (@kenpawley95) reported 16 minutes ago

  @virginmedia Down in Wexford and all there is 3G. Omg. Unbelievably bad. Thought that was gone years ago. Time to go Vodafone

• 
  Paul Griffin (@PGriffinFC) reported 21 minutes ago

  Watched the awful England game on Virgin Media. Judging by my timeline, the commentary of Sam Matterface and Lee Dixon was a lot worse. They're getting a right pile on. RTE's punditry is terrible for the WC. No choice elsewhere. I have never seen analysis so bad.

• 
  Melody Lane-Hayman (@ScepturaMelody) reported 22 minutes ago

  There is never enough space on X for me to write what I need to. I still haven’t forgiven u @virginmedia for axing Thatstv2 and Thatstv3 at least now it’s not even on the menu wasn’t nice when u kept it up on the guide showing me what was on. Those channels r on sky & freeview

• 
  Derek Xavier Morriss (@DerekXMorriss79) reported 26 minutes ago

  @virginmedia any reason the WiFi signal keeps dropping out every 5 minutes or so? It really is appalling

• 
  Anne-Marie Evans (@BrookesMarie) reported 27 minutes ago

  @virginmedia please can someone contact me we have been on the phone for over an hour - give number for IT service to be told they don't deal with customers - given another number which is now out of use