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Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Southend-on-Sea come from postal codes SS2 , SS0 and SS99 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Rochester, Gillingham, Sheerness, Chatham, South Benfleet, and Canvey Island.

CityProblem TypeReport Time
Basildon Internet 3 days ago
Southend-on-Sea TV 7 days ago
Southend-on-Sea TV 9 days ago
Basildon Internet 9 days ago
Basildon Wi-fi 10 days ago
Southend-on-Sea Wi-fi 13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • Tiger118118
    Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** @virginmedia I’m going to download @DisneyPlusUK on my PS4 😀😀😀😀😀

  • Tiger118118
    Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Don’t ignore me @virginmedia but where’s is ******** is @disneyplus 🤔🤨🤨🤨

  • TomzEvz5
    X (@TomzEvz5) reported from Wainscott, England

    If I had a pound for everytime @virginmedia went down I'd finally be able to afford my Internet bill... #virginmedia #virgindown #virgin #sortitoutlove

  • roxcreeve
    Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @MelanieCmusic @virginmedia @BBCTheOneShow Virgins internet is terrible I have to reconnect every device almost every day! They do nothing about it

  • Peter_AFC_
    J.C (@Peter_AFC_) reported from Rochester, England

    @virginmedia can someone please contact me in relation to on-going broadband issues. Unable to contact on call centre as it is closed. Urgently need assistance/new hub delivered as need internet to work from home.

  • 0katiehunt
    Katie (@0katiehunt) reported from Rochester, England

    @virginmedia my WiFi should have been activated yesterday, it still hasn’t activated and saying there’s a connection problem, help!

  • Peter_AFC_
    J.C (@Peter_AFC_) reported from Rochester, England

    @virginmedia would someone please be able to contact me. Having WiFi issues think HUB needs replacing. Unable to call in as closed and chat system having no luck. Need WiFi to work from home.

  • coxychris
    chris cox (@coxychris) reported from Southend-on-Sea, England

    @virginmedia I hope you are going to compensate people for these issues. Mines been like this for weeks so much so that I thought it was the super hub. Looks like I may leave I’m June service is awful

  • MrG48
    Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @virginmedia your output in ME7 is shocking this evening. Having to use my 3G signal. Pc and iPad failing.

  • CathRoseBiebTWx
    CatherineRosex (@CathRoseBiebTWx) reported from Rochester, England

    @virginmedia my grandads phone hasn’t worked in a week! He doesn’t have any of his phone numbers, so can’t contact anyone other than me! I don’t live close so can’t help him!He’s 78 with no phone and you told him I don’t know when it’ll be fixed! Terrible service!

  • mrs_harket
    BeKind_Charlatan🌱 (@mrs_harket) reported from Rayleigh, England

    @CybillLiberty @virginmedia @reece_dinsdale had problems & got it sorted. They do seem like an awful company tbh.

  • TylerTowers
    Ashley Halliday (@TylerTowers) reported from Gillingham, England

    40 minutes on hold (so far)for @virginmedia’ customer service. Whilst loads of online options to “solve your problem” when you get through on the phone and told they need to transfer my call, you do hope they are on the case! Why did I ever leave Sky - a false economy

  • Joewilkins14
    Joey (@Joewilkins14) reported from Rochester, England

    @virginmedia I mean honestly if you want to sort your shit out, all the boys wanna do is win *** one on clubs again

  • Tiger118118
    Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** @virginmedia I might download @DisneyPlusUK on my PS4 instead 😀😀😀

  • M_Morgan94
    Mark Morgan (@M_Morgan94) reported from Rochester, England

    Atleast the lockdown can’t get any worse.... Oh wait yup Virgin Media has gone down

  • Joewilkins14
    Joey (@Joewilkins14) reported from Rochester, England

    @virginmedia any idea when you might actually fix your internet issues... it’s not like people are trying to work from home or anything! ABSOLUTELY USESLESS!!!!!

  • darrenh67
    Dazzle (@darrenh67) reported from Rochester, England

    @virginmedia What a load of bollox phone sends to same place it’s all shit

  • Coxy009
    Ben Cox (@Coxy009) reported from Basildon, England

    @virginmedia my internet connection is still being affected by the issue you had a few days ago! This is not good enough and I expect better.

  • Mickey_Rynn
    Mickey R. (@Mickey_Rynn) reported from Southend-on-Sea, England

    @virginmedia internet completely down. Also your websites: can't even get on to check status elsewhere

  • Tiger118118
    Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Don’t ignore me @virginmedia where’s is ******** is @disneyplus 🤔🤨🤨🤨

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SueAnnA74113297
    Sue Ann Anderson (@SueAnnA74113297) reported

    @virginmedia No. They offered me a stupid 11.00 compensation. They are going to monitor it. Believe that as well. Cos last nite it went off twice. Its cost me a fortune for my mobile data. I have 4 virgin phones on contract. I am on your disabled register. Customer s. Stinks.

  • kellymarie_21_x
    Kelly Henry (@kellymarie_21_x) reported

    @virginmedia I’m disgusted at your company. We’ve been customers less than a week. My husband is on the phone to you and we’ve just been told someone is coming out on the 4th august!! So hang on, we’ve to sit with no WiFi or TV until then! Really!! We’re now cancelling our account. Thanks

  • MarkSyder
    Mark Syder (@MarkSyder) reported

    I've just had a phone call from BT Openreach in India telling me about problems with my Virginmedia internet! Was it going too far to tell him to get a proper job and stop stealing money from vulnerable people? Didn't even have the sense to hide the phone number - reported to BT.

  • InvisibleElf
    Invisible Elf (@InvisibleElf) reported

    @virginmedia Thank you. Please can you pass this down to customer service team as that's all we wanted to do. I don't want to take over the account, I just want to be able to speak to them about my own number. I'll get him to ring up and sort it 👍

  • RachelGillies19
    Rachel Gillies (@RachelGillies19) reported

    @virginmedia Still not rectified. Why would I return to you with such poor customer service. Also while we were with you the service was poor. I would like the issues with the connections dealt with as promised by area manager, and contact from complaint team re compo

  • GJBeynon1978
    Gareth Beynon (@GJBeynon1978) reported

    @virginmedia So just to clarify this correctly for future issues I may experience Virgin media suggest firstly I should post it in their community forums and see if your members (who I assume are generally customers) can resolve it. If not then an expert will reply??

  • accrusc
    AccrusC (@accrusc) reported

    @virginmedia theres no point calling because the phone service you guys provide is next to useless. It's impossible to speak to an actual person

  • InvisibleElf
    Invisible Elf (@InvisibleElf) reported

    @virginmedia OK, so this seems like a simple communication issue, probably aggravated by the fact we are speaking with people whose first language isn't English. So, I simply need to ask to be added as a third party?

  • Matt46949113
    Matt (@Matt46949113) reported

    @MartinSLewis do lots of people have issues when trying to raise a complaint with Virgin Media?

  • RachelGillies19
    Rachel Gillies (@RachelGillies19) reported

    @virginmedia When I became customer you 1 fitted router upstairs next to sons head and it was left not working 2 I asked you to move and you still left upstairs 3 then when moved downstairs my son could join our WiFi, only next doors. This was just the start