Virgin Media outages and service status in Southend-on-Sea, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Southend-on-Sea, including 2 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 17, 1:01 PM GMT+1.
- TV (76%)
- Internet (12%)
- Wi-fi (11%)
- Total Blackout (2%)
The latest reports from users having issues in Southend-on-Sea come from postal codes SS2 , SS0 and SS1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Gillingham, Basildon, Rochester, Chatham, Canvey Island, and Wickford.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
Wi-fi | 22 hours ago |
|
Southend-on-Sea
|
Internet | 22 hours ago |
|
Gillingham
|
TV | 2 days ago |
|
Southend-on-Sea
|
TV | 2 days ago |
|
Southend-on-Sea
|
TV | 3 days ago |
|
Southend-on-Sea
|
TV | 3 days ago |
Nearby cities with recent reports
28 recent signals
3 recent signals
3 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.
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Geoff Watkins (@DronePilotGeoff) reported from Gillingham, England@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Lawrence Hooker (@goonerlgh) reported from Gillingham, England@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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WeHateHills (@WeHateHills) reported from South Woodham Ferrers, England@ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems
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ron palmer (@moebius1967) reported from Southend-on-Sea, England@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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Kelly **** (@kellydyke08) reported from Southend-on-Sea, England@virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown
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Sharon Cooper (@vamplady35) reported from Gillingham, England@jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment
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Simon Norris (@sinozza) reported from Southend-on-Sea, England@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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Lisa Philpott (@Lisa2672) reported from Rayleigh, England@Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.
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matt (@briggsym) reported from Wickford, England@virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.
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Ashley Halliday (@TylerTowers) reported from Gillingham, EnglandI’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England@virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!
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Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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Paul Ilett, Author (@Paul_Ilett) reported from Southend-on-Sea, England@fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England@virginmedia They haven’t got through to anyone to cancel it yet?
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Simon Norris (@sinozza) reported from Southend-on-Sea, England@ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.
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paul fouracre (@moleyfozz) reported from Rochester, England@MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandAfter 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange
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Mark Gould (@yiddo71) reported from Rochester, England@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kerry (@_kerryking_) reported@virginmedia new box installed and engineer on Saturday and still no luck, 3 boxes later and not able to access account to use the virgin tv - poor engineer has been so helpful but no luck with tv channels/apps! So so frustrating!
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James (@James59973804) reported@virginmedia your service is absolutely **** why is my internet down!!!!!
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Cager (@ImCager_) reported@virginmedia do u mind not having ur service go down whilst im trying to bits and have people around this evening thank you
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Kate Townrow (@TownrowKate) reported@virginmedia I’ve been trying to get through to a member of your team and kept on whole for nearly 2hrs. I need to know where to email details of my sky contract termination charges to have cost recharged. Can you help please?
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Ted (@tkly57) reported@virginmedia Still no no TV service. Three days! Can't speak to anyone. No communication or explanation from Virgin Media. POOR service, increased costs every year above inflation, we're just being treated as cash cows. 😠🤔
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Nicky Gray (@grayn59) reported@virginmedia why is my broadband off and why does this repeatedly happen? Your broadband service checker also does not currently work.
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Mike B (@BonesE78) reported**** SAKE VIRGIN.....SORT YOUR ******* INTERNET OUT!!! WEEKS THIS HAS BEEN DROPPING OUT NOW!!! @virginmedia
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Paul (@DingliPaul) reported@virginmedia @EuroTiggion Just wondered why my bill is the same and and yet we had 3 days of no service here!!
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Luke Flatley (@Badmeetsart197) reported@AaronHudsonUK @virginmedia My box is flashing blue and its down
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Lucia (@LadyLucia05) reported@UtilitaEnergy I'm abroad and unable to access my account via app or webpage, my family at home are unable to access it 1) He has visual impairment issues so is unable to read the meter, 2) @virginmedia is down so I do not know how much credit I have till I get home on Monday.