Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Gillingham, Chatham, Rochester, Basildon, Wickford, Rochford, and South Benfleet.

City	Problem Type	Report Time
Southend-on-Sea	Internet	12 hours ago
Gillingham	Internet	1 day ago
Southend-on-Sea	Wi-fi	2 days ago
Chatham	E-mail	4 days ago
Rochester	Phone	6 days ago
Southend-on-Sea	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Russell Norris (@rrrussboy) reported 8 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

• 
  Kelly **** (@kellydyke08) reported 10 minutes ago from Southend-on-Sea, England

  @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

• 
  Mark Gould (@yiddo71) reported 15 minutes ago from Rochester, England

  @virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number

• 
  Darren Young 📺 (@Just_Daz_Young) reported 15 minutes ago from Gillingham, England

  @virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.

• 
  Russell Norris (@rrrussboy) reported 16 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  Katie Purkiss (@KatiePurkiss) reported 22 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

• 
  Sue Groves MBE (@SUEG46) reported 24 minutes ago from Rochester, England

  @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?

• 
  Em💛 (@emilymorgan_x) reported 24 minutes ago from Basildon, England

  Can someone pls explain to me why @virginmedia wifi is so shockingly ****

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 25 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  paul fouracre (@moleyfozz) reported 30 minutes ago from Rochester, England

  @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

• 
  Robert Bailey (@Bunglebob66) reported 37 minutes ago from Rochester, England

  @virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!

• 
  Mark Gould (@yiddo71) reported 40 minutes ago from Rochester, England

  Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog

• 
  Mark Gould (@yiddo71) reported 43 minutes ago from Rochester, England

  @virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!

• 
  paul fouracre (@moleyfozz) reported 45 minutes ago from Rochester, England

  Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

• 
  Mark Gould (@yiddo71) reported 46 minutes ago from Rochester, England

  @virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 49 minutes ago from Canvey Island, England

  @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

• 
  Marc Gallagher (@marcgallagher82) reported 53 minutes ago from Rochester, England

  @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

• 
  ∂αиѕкι (@DanskiBoyWonder) reported 58 minutes ago from Rochester, England

  @virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻

• 
  Penny Rolfe nee Acres (@wonky1961) reported 59 minutes ago from Southend-on-Sea, England

  @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

• 
  Twiterteroo (@Twiterteroo) reported 59 minutes ago from Gillingham, England

  @virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex DM || ⭐ || (@Xoman08) reported 3 minutes ago

  @PitRucker99 @Starlink The UK is not that bad. Spain is much worse. People pay €49 / month for internet. The problem in the UK is lack of "physical options" but it is getting better: 1. Virgin Media (cable) 2. BT - Telephone lines - ADSL - Fiber optic 3. Three - 5G modem 4. Starlink

• 
  Craig (@Scrumpyjackfan) reported 3 minutes ago

  After 25 years with @virginmedia it’s time to say 👋. Relocating your customer services to SE Asia a few years back was a stupid move, I have wasted hours waiting and talking to your reps. Even now I must do the leg work to find a better deal. You should be phoning me to keep me.

• 
  Cailìn-deas 🇮🇪💚 (@Cailndeas260812) reported 5 minutes ago

  @nicolatallant Nicola...with your experience in investigative journalism you should be all over this! I have never heard of such widespread corruption. You know what should be done here. Do the right thing. Ask the questions.... Start with the Shilling report...or how about the fact there is NO PULSE RECORD for #MrP regarding the allegations and subsequent harrassment of #MrP. The enablement and cheek turning is disgusting. Do your job. @rtenews @virginmedia

• 
  John Bhoy Walton (@walton_bhoy) reported 7 minutes ago

  @virginmedia 33 mins on the phone to be told the engineer who was out on 24/072026 did not fix my issue but told me it was shocking really bad

• 
  Rapidlygreying (@rapidlygreying) reported 10 minutes ago

  @virginmedia @D4N7O Not working in swansea

• 
  andrea felton (@feltors) reported 12 minutes ago

  @virginmedia why can’t I access my emails on my phone and laptop won’t let me sign in

• 
  sirkeirstalin (@stalinoverlord) reported 13 minutes ago

  @biggle1908 I've been with Virgin Media since they were called NTL. I did switch to BT for a spell, but the speed was **** in comparison; I soon went back to Virgin Media. This is just for the internet, though.

• 
  John Miles (@WHUbluesman) reported 14 minutes ago

  @virginmedia @D4N7O Not working here

• 
  Ken Whittall 𓅪 (@KenWhittall68) reported 17 minutes ago

  First of all red buttons options wouldn't stream yesterday, and now Southampton game being shown on channel supposed to be for West Brom and on both red buttons options. Sort this **** out @virginmedia

• 
  Neil is an adult human male homosexual (@nlpedwards) reported 20 minutes ago

  Hi @virginmedia… are there any issues with broadband in TW2… box keeps resetting