Virgin Media Outage Report in Southend-on-Sea, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 21: Problems at Virgin Media
Virgin Media is having issues since 02:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Southend-on-Sea, Basildon, Canvey Island, Rochester and Gillingham.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Wi-fi | |
| Chatham |
Wi-fi | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia No advice, no contact = appalling service. This is the problem!
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Faulty equipment, price rise and awful customer service.
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Emma douglas
(@DouglasEmma07) reported
from
Basildon, England
@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
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Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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nickihendrix
(@nickihendrix4) reported
from
Basildon, England
@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
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Suzanne D Edwards
(@TicTac1985) reported
from
Rochester, England
@virginmedia I need help with my account
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Sue Lampard
(@lampard_sue) reported
from
Warden, England
@virginmedia Not sure if someone can help. My elderly parents are having trouble with virgin tv & broadband. Also landline. Can anyone get in touch with me pleeeeeeeease !!!!😃
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
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Ben
(@benjaminlangham) reported
from
Basildon, England
@richardbranson your virgin media service is shocking! I thought your ethos behind running your companies was a lot better than the top providers but I was wrong, your worse! #leaving
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Laura Elliott
(@LAURABELLE72) reported
from
Thundersley, England
Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Usman
(@Usman_1986) reported
@virginmedia Do not tell me you can not instruct a employee to call me, you have communication means, simple, this is to make it hard for customer as possible @BBCWatchdog @MartinSLewis
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Chris Hooper
(@TophHooperton) reported
@virginmedia That’s what I was asking you really - it says there’s no issues but there are; it came back this morning but cripplingly slow (not even 1mbps) and says there are no issues. Just wondering what’s going on as it’s so intermittent.
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حاتم المدني Hatim Elmadani
(@HatimElmadani) reported
@JonBenjamin19 @virginmedia I have been shouting for past two years,for @Ofcom to examine closely many companies service in this sector with no a vail
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Alex Jardine
(@Jaarders) reported
@virginmedia Unsurprisingly, 48 hours have long passed and no one has called or contacted me in anyway as promised. I’m now facing a contract at a price which is over twice the price I would have to pay for the equivalent services as a ‘new’ customer.
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Kathryn White
(@KathrynWW1) reported
@virginmedia How does one cancel a broadband contract (which I believe must be done over the phone) if your call centre is closed and the phones never answered?
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Lisa Loudon
(@NieuwBloem) reported
@virginmedia Yes please! But not sure how much you can arrange online. I took over a transferred contract but have been overcharged since the beginning. I cannot sort this as the online bot doesn’t recognise the account and I have never managed to get through calling
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Rich H Wand
(@Wandster) reported
@Jeremy74 @virginmedia Sounds like a plan. I don't mind a few issues but @virginmedia are upping my monthly charge to £45 for 100Mb broadband - no TV, no phone - just broadband. £45?!
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Ruth Spencer
(@ruth123uk) reported
@virginmedia been a customer for over 7 years now not a customer terrible customer service off to @skytv I go, had no reply to emails and messages.
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Linda Barlow
(@lindabarlow101) reported
@virginmedia All sorted now thanks. It is frustrating tho’ as it turned out to be an issue with supply but when running the tests in our equipment as advised on your website it said it was a problem with our equipment.
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Mac
(@Filipino_womble) reported
@virginmedia Nope not spoken to anyone apart from the CS Rep who said she would put through the refund for loss of service after my initial complaint