Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Canvey Island, Southend-on-Sea, South Benfleet, Gillingham and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
TV | |
| Basildon |
Wi-fi | |
| Canvey Island |
Wi-fi | |
| Basildon |
TV | |
| Southend-on-Sea |
Total Blackout | |
| South Benfleet |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia No advice, no contact = appalling service. This is the problem!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
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Ben
(@benjaminlangham) reported
from
Basildon, England
@richardbranson your virgin media service is shocking! I thought your ethos behind running your companies was a lot better than the top providers but I was wrong, your worse! #leaving
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Faulty equipment, price rise and awful customer service.
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Suzanne D Edwards
(@TicTac1985) reported
from
Rochester, England
@virginmedia I need help with my account
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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nickihendrix
(@nickihendrix4) reported
from
Basildon, England
@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
@Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
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Laura Elliott
(@LAURABELLE72) reported
from
Thundersley, England
Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!
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Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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Emma douglas
(@DouglasEmma07) reported
from
Basildon, England
@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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#O'Tooled
(@SimplyOToole) reported
@virginmedia Nope, still down. And well we’re moving home next week, and obviously we’ve told you about this and have someone coming out to get everything set up. But for some reason you decided to shut us off a week early 🙃
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please
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Diyaaaaa 🙃
(@diyaaaxo) reported
@virginmedia Yes there is an outage. Unfortunately it will be fixed by 12pm. Just a quick question, why does this happen to me every 2 weeks? Why can't virgin media provide stable Wi-Fi?
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Andy Morley
(@Andy_Morley) reported
@virginmedia slow as a snail again today.... paying for their "super fast" broadband... terrible today #virginmediadown
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Snail Dude
(@snaildude) reported
@virginmedia Yes please, I've still failed to find out what this means anywhere in the app help. I've also asked in the community help forums but no answer yet.
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Ed Thurston
(@edthurston) reported
@virginmedia Hub 3. Rarely able to have a zoom chat with work without issues and WiFi drops off devices occasionally so I have to use my phone data sometimes.
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Luke Andrusyk
(@Luke_Andrusyk) reported
@virginmedia Your engineer came out as planned. He explained that the 360 box was not working at the moment. He left our property without any demo. We were left without any Virgin tv for 30 hours. Phoned your call centre and was on hold for nearly 2 hours. Didn’t get an apology.issue resolved
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𝕋𝕨𝕖𝕖𝕥𝕪 ℙ𝕚𝕖 🐥
(@HelenLloyd66) reported
@virginmedia intermittent broadband last week, gradually worsened till last night complete outage, reported, already aware sorting today
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Matt Wright
(@Wr1ghty02) reported
@virginmedia @virginmedia hi Virgin, I was disconnected today, even though my move date was pushed back and I had given prior notice! I need to get back online as my daughter has zoom calls all week with school and we no longer have internet!!! Please can you help!
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Steve Gillen
(@steveg01) reported
@virginmedia Yes, still a problem AT YOUR END (I know because a few neighbours were out at the same time) system was off again at prime time last night (about 8:30pm). What is going on? Is this the “upgrade” VM just wrote tome about? If so then we need to discuss your definition of upgrade