Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/04/2026 14:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: South Benfleet, Gillingham, Chatham, Southend-on-Sea, Basildon, Canvey Island and Rochester.

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City Problem Type Report Time
United KingdomSouth Benfleet Internet
United KingdomGillingham Internet
United KingdomChatham Internet
United KingdomSouthend-on-Sea Wi-fi
United KingdomBasildon Internet
United KingdomChatham TV

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • LiamWren liammwren (@LiamWren) reported from Rochester, England

    Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Don’t ignore me @virginmedia but where’s is ******** is @disneyplus 🤔🤨🤨🤨

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves

  • achurms81 Alan Churms (@achurms81) reported from Basildon, England

    @virginmedia hi guys I know it’s very busy but I was just wondering if you can send me a replacement SIM card as mine keeps losing signal and dropping calls

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Hope @virginmedia fix it before 9 because @LoveIsland Final is on at 9 😖😖😖😖😖

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia It’s been awful. The connection is sporadic at best.

  • yiddo71 Mark Gould (@yiddo71) reported from Gillingham, England

    @virginmedia are you going to follow sky and cancel our sky sports subscription

  • frankroe2 frank #13 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@frankroe2) reported from Basildon, England

    @virginmedia why is so hard to get in contact with you, it’s like you don’t want to help.

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Don’t ignore me @virginmedia where’s is ******** is @disneyplus 🤔🤨🤨🤨

  • Kelly_QPR Kelly 🐰 (@Kelly_QPR) reported from Rochester, England

    @virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia There are no faults in my area. The issue is likely to be with the router as the 2.4ghz works consistently on other devices.

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!

  • sharonblaxland Sharon (@sharonblaxland) reported from Southend-on-Sea, England

    @virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡

  • frankroe2 frank #13 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@frankroe2) reported from Basildon, England

    @virginmedia Our virgin remote has stopped working, tried re pairing and new batteries but won’t turn volume up or down or tv on/off

  • neilmead Neil Mead (@neilmead) reported from Gillingham, England

    Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed

  • wn1wn1 jonathan walden (@wn1wn1) reported from Southend-on-Sea, England

    @virginmedia Not working here in Southend on most channels

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia during these hard times any chance off adding movies to my subscription for free for a while. Help keep kids entertained. Ta

  • TomRoss_ Tom Ross (@TomRoss_) reported from Southend-on-Sea, England

    @virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mediasubway media underground (@mediasubway) reported

    @virginmedia @markrowan6260 Brilliant. That's classic Tech support for you: Have you tried switching it off then on again? Step 2: Are you sure you've plugged it in? If their internet is anything like their space program, it'll kinda sorta get you there, but in reality not really.

  • wolzzie Mc_Wolzzie (@wolzzie) reported

    @virginmedia the problem is I have been with virgin for nearly 3years after leaving sky, your “Super Fast Fiber Optic Broadband” really attracted me, but found out I couldn’t have it without the full tv package!!

  • michaelmc57 Michael McCandlish (@michaelmc57) reported

    @virginmedia fed up with your internet! Nearly every night I’m having issues now! Wi-Fi strong but no internet? Try to run test and get “oops this isn’t the page you wanted” only get this when no internet (using mobile data to run test)!!

  • dmoonuk Daniel Moon (@dmoonuk) reported

    @cpwstu @virginmedia Online says 5 hours now to fix

  • Danielraii 대니얼 (@Danielraii) reported

    Soo how come @NASA can control UAVs in mars but @virginmedia can hardly provided good wifi signal. 🥲 Virgin be like - “Fiber optic”

  • bezzerp Brendan Price (@bezzerp) reported

    @virginmedia @MacaNotAbot "Have things picked up at all" IS NOT the service we are paying for.

  • dmoonuk Daniel Moon (@dmoonuk) reported

    @virginmedia any idea why interweb has gone down bn10 postcode area??? Many thanks

  • AxillianStreamz AXILLIAN_streamz (@AxillianStreamz) reported

    @virginmedia broadband down in sw162xl

  • GarethCambridge Cambo (@GarethCambridge) reported

    @WayneOConnor2 @CoughlanGary @caseysean51 England had 6k cases today, not a peep from chambers from virgin media but he was mad tweeting when they had 50k a day and VM news showing “a year on from the pandemic” tomorrow night going into the hospitals when they were bad showing clips

  • safiyaxoo safiiyax (@safiyaxoo) reported

    @virginmedia AVOID AVOID AVOID!!!!!!!! These guys are trash! Had no wifi all day and clearly aint just my issue as everyone is complaining!!!! HURRY UP AND FIX THE DAMN THING. We aint paying for this bullshit