Virgin Media Outage Report in Southend-on-Sea, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 , SS2 and SS99 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Rochester, Gillingham, Sheerness, Chatham, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
TV | 2 days ago |
|
Basildon
|
Internet | 2 days ago |
|
Basildon
|
Wi-fi | 2 days ago |
|
Southend-on-Sea
|
Wi-fi | 5 days ago |
|
Southend-on-Sea
|
Internet | 5 days ago |
|
Southend-on-Sea
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!
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matt (@selman1979) reported from Thundersley, England@bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did
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hilary (@hilarymillingt) reported from Southend-on-Sea, EnglandAfter contacting Virgin Media on Twitter numerous tines on Twitter about no landline & getting no help since Friday my neighbour phoned 1/
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Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, EnglandIt's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
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Len (@therealims) reported from Rochester, England@virginmedia @SkyUK make me an offer. Your service has to be better than this
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S H A N (@shannonispeng) reported from Southend-on-Sea, England@virginmedia are trying to say I owe them 2 months of bills even though I can see on my bank statement I paid last months bill. Can someone please advise me as I just sat on hold for 30 minutes only for the rude inept **** to hang up on me after placing me on hold. #fuming
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PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer (@iamBazSR3rs) reported from Runwell, England@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
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millsey. (@lulaamillss) reported from Basildon, England@virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!
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Mark Gould (@yiddo71) reported from Rochester, EnglandUseless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin
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Lee Patmore (@LeePatmore) reported from Basildon, EnglandIt’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
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hilary (@hilarymillingt) reported from Southend-on-Sea, England@virginmedia 2/2 when I've rang them with a toy TV problem,s
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hilary (@hilarymillingt) reported from Southend-on-Sea, England@virginmedia my landline has had a fault for over 24hrs. Have rung 151 from mobile but being visually impaired can't follow links, help pls
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!
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john (@john22_1) reported from Southend-on-Sea, England@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
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Andrew Buxton (@buckers43) reported from Basildon, England@virginmedia I've been a customer with you for 21 years and your customer service is not great, I'm paying through the roof for my package, the wifi is crap sometimes, your team has offered to take my bill down £20, but when I mentioned about replacing my hub, that will cost £35
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Lad In His Thirties (@LIHT80) reported from Wickford, England@SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about
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hilary (@hilarymillingt) reported from Southend-on-Sea, England@virginmedia it took my neighbour over 2 hours on phone but an engineer is coming today, taking 4 days for this is dreadful service
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!
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Simon Chapman (@_SimonChapman) reported from Rochester, England@RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emzily Underwood (@emmerliye) reported@virginmedia I was in the middle of open heart surgery at home when the WiFi cut out and still not on 12 hours later !!! How will you compensate me
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Lawrence Gardiner (@LawroGardiner) reported@virginmedia Router keeps resetting/rebooting/reregistering every evening. Will be out of use for as long as 30 mins and will happen multiple times a night. I've checked service status, all okay. Called the number, all okay. Carried out a pin reset, this solved the issue temporarily 1/2
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Ming Ho (@Minghowriter) reported.@virginmedia Why have you removed #email from service status? My broadband is working, but my email is not; there's nowhere to check outages of that. #virginmediadown #virginmedia
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Fargo Boyle (@JobbsOB) reported@virginmedia I Have been away but logging in externally to check my house with my CCTV, had to come back early as lost connection, I have booked an engineer, but your website status shows no issues after logging in as well as emailing me to say it's backup and running 🤬
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Sid (@sidc1996) reported@virginmedia worst customer service in the whole world
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Ming Ho (@Minghowriter) reported@elainejfoster @virginmedia My email's not working in North London. #virginmedia #email
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Christopher Green (@CDGreen22) reported@virginmedia No known issues on the status page. Don't think it's been identified as an issue yet. Multiple people are reporting packet loss in Manchester on Twitter. Can this be escalated and looked at?
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Steven Ryan (@rsteven17) reportedWi-Fi not working @virginmedia Please sort this out 😤
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Richard Evans (@Richard121) reported@virginmedia I can’t because it is timing out. What would be helpful is you resolving the problem. Area is Stockport SK3. Tried resetting hub, no change. Problem across laptops and phones. 2.3 mbps pretty consistent on Speedchecker.
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Ming Ho (@Minghowriter) reported@virginmedia No, bcos don't want to start messing with my settings when something has gone wrong at your end. As per my previous message, it usually comes back in a few hours, but it's not acknowledged in Service Status. I'm getting incoming mail OK; it just won't send. #virginmedia #email