Virgin Media Outage Report in Southend-on-Sea, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gillingham and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Phone | |
| Rochester |
Internet | |
| Southend-on-Sea |
Internet | |
| Rochester |
Internet | |
| Southend-on-Sea |
Internet | |
| Basildon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
-
Marc Corn
(@marcsnappy) reported
from
Basildon, England
Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.
-
Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
-
Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
-
Laura Elliott
(@LAURABELLE72) reported
from
Thundersley, England
Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService
-
Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
-
nickihendrix
(@nickihendrix4) reported
from
Basildon, England
@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
-
Debz Glover😜
(@DebzGlover) reported
from
Basildon, England
@virginmedia Hi, no service issues in my area according to your website
-
Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Faulty equipment, price rise and awful customer service.
-
Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia No advice, no contact = appalling service. This is the problem!
-
Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
-
Lawrence Gardiner ➡️
(@LawroGardiner) reported
from
Basildon, England
@Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.
-
Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
-
Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
-
Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
-
Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
-
Marc Corn
(@marcsnappy) reported
from
Basildon, England
@Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.
-
Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
-
Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
-
Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
-
Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lisa Lavelle
(@Lisalav22) reported
from
Guiseley, England
@virginmedia customer 22 year and sick to death of not getting the service I deserve cut my services off I’ve asked and your not listening
-
Siobhan Hancock
(@Frenchisfun) reported
@virginmedia tv disturbance (pixelated picture) in E11 for last 4 days with no idea of how much longer it will last. Can we trust you to sort it asap and issue compensation?
-
Liam Parker
(@liamparker117) reported
@K87Mikey What they like in terms of reliabilityI’ll give virgin media credit, there was a patch of unreliability but otherwise no issues
-
Phil Wood
(@CoachPhilWood) reported
@virginmedia please can you contact me urgently to discuss an ongoing issue since Wednesday 27th October? I have called 6 times and have now been charged for something that was your error.
-
Brad!!!
(@NiceLovingFrend) reported
@PlayOverwatch so ******* stupid and this is no doubt a common occurrence with @virginmedia . Terrible service. Nothing I hate more than this company.
-
James Read
(@JamesRead78) reported
@virginmedia having a nightmare trying to cancel a technician visit, had issues with hub and box but I stripped it all out and rewired it all, to cancel I went on app, it said to log in online, round and round in circles and no way to cancel the appointment!
-
Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia Yes. That isn’t the point though. Your website has no information about how to contact you. And your web chat takes 1 hour to do the task of reporting bad speeds. Your contact support needs vast improvement.
-
john
(@mrdaly81) reported
@virginmedia congratulations. The one show I actually use your service for and I can't because you go down for 24hrs.....well done. @SkyMediaUK any deals on at mo?
-
Helen Ruggles
(@HelenRuggles3) reported
@virginmedia So you call ! They just do the very thing I got paid £500 for over over until I break humiliate me as I am disabled!! I have made 45 calls since July you haven’t had a meeting with over kelly communications us you haven’t lodged the complaint !! You are liars yohave damages pay
-
Gemma Fraser
(@gemfraser) reported
@virginmedia Such as WiFi calling and VoLTE. Have been fobbed of twice, new SIM isn't going to fix hardware issues. Customer services didn't know how to fix it and referral to 2nd line fault 'failed' so rather than sort it I was told I had to wait for new SIM & the call.