Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gillingham and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Phone | |
| Rochester |
Internet | |
| Southend-on-Sea |
Internet | |
| Rochester |
Internet | |
| Southend-on-Sea |
Internet | |
| Basildon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia I was waiting to speak to your team after asking to cancel my contract and got cut off just before 9pm!!! Urrrrggghh
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Ashley Snowdon
(@sudoash) reported
from
Gillingham, England
@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.
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Mr.G - Longy - Graham
(@MrG48) reported
from
Gillingham, England
@JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
After contacting Virgin Media on Twitter numerous tines on Twitter about no landline & getting no help since Friday my neighbour phoned 1/
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Simon Chapman
(@_SimonChapman) reported
from
Rochester, England
@RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find
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Kelly Dyke
(@kellydyke08) reported
from
Southend-on-Sea, England
@virginmedia checked the website apparently no issues in my area, yet tv and WiFi keeps going off 👎🏻👎🏻
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Lad In His Thirties
(@LIHT80) reported
from
Wickford, England
@SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about
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Andrew Buxton
(@buckers43) reported
from
Basildon, England
@virginmedia I've been a customer with you for 21 years and your customer service is not great, I'm paying through the roof for my package, the wifi is crap sometimes, your team has offered to take my bill down £20, but when I mentioned about replacing my hub, that will cost £35
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia No I've not I will call and cancel my package over the weekend
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia it took my neighbour over 2 hours on phone but an engineer is coming today, taking 4 days for this is dreadful service
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia 2/2 when I've rang them with a toy TV problem,s
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service
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S H A N
(@shannonispeng) reported
from
Southend-on-Sea, England
@virginmedia are trying to say I owe them 2 months of bills even though I can see on my bank statement I paid last months bill. Can someone please advise me as I just sat on hold for 30 minutes only for the rude inept **** to hang up on me after placing me on hold. #fuming
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Ryan
(@RyanTCB) reported
from
Basildon, England
I hate phoning virgin media at weekends and getting the Indian support centre 🤬
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Len
(@therealims) reported
from
Rochester, England
@virginmedia @SkyUK make me an offer. Your service has to be better than this
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia my landline has had a fault for over 24hrs. Have rung 151 from mobile but being visually impaired can't follow links, help pls
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia I'm really fed up I've waited 45 minutes to speak to you to cancel my services after yet another price increase to be told I've got another 30 minutes to speak to another team I'll go sky for a cheaper deal now
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin
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Aaron
(@HazardOnTrack) reported
from
Rochester, England
@virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryder Design
(@RyderDesignS8) reported
Got a lot of work to do today. At least the broadband has gone down in our area @virginmedia 🤬
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katherine kuzniarski
(@kathkuz) reported
@virginmedia Unfortunately not. The calls cost me nearly £70 and the answer I was left with, was that Virgin would rather see me cancel my contract than offer me a solution!
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Av8trix
(@Av8trix1) reported
@virginmedia Well, @virginmedia that's all very well but I enjoy @CNN at the very least you should be reducing your prices to package holders by the price it would cost to stream CNN. The same goes for the loss of the Fox TV channel, now I will never find out if Gibbs is OK (NCIS).
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Stylish Shutters
(@StylishShutters) reported
@virginmedia our service is down, tv and broadband. Tried reporting and it said its our hub but a number of other people in our area are experiencing the same. Been down for about 2 hours now. Please can someone assist.
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✩ ✩S I M O N✩ ✩
(@s_lillystone) reported
@virginmedia I understand that the charge is valid, but am shocked that Virgin Media would prefer to take £240 from me and to lose my custom than to keep me as a customer in the future and take a considerable amount more off me over the next 10, 20, 50years!
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⛈⛈ SUMMER MILLIE ⛈⛈
(@BonneMillie) reported
@virginmedia hi, I’ve set up my tv box but I can only get channel 1 & 4 on the Mixit package, it says other channels aren’t available on my subscription, even though they’re listed on the channel list. I rang you but they didn’t help. Can you?
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Vicky Kirby
(@vickyscfc) reported
Terrible service from @virginmedia no TV, WiFi or phone since Thursday, updates are sporadic and no sign of service returning anytime soon
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slkmum
(@slkmum) reported
@virginmedia If there is a major fault it should have been declared at the outset instead of stringing along your customers (who pay a princely sum for your service….or lack of it).
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Lauren Whiston
(@Lol88) reported
@virginmedia I have wasted hours and hours on the phone to this number. I was told that it was your fault and that I would be told who to complain to but never. Can you send me the contact number or email address of a manager I can discuss this with please?
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flambert
(@FoongLambert) reported
@virginmedia Issue still there. The screen just keeps going round and round