Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Rochester, Chatham, South Benfleet, Basildon, Canvey Island and Gillingham.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Rochester |
||
| Chatham |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| South Benfleet |
Total Blackout | |
| Southend-on-Sea |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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matt
(@briggsym) reported
from
Wickford, England
@virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.
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chris cox
(@coxychris) reported
from
Southend-on-Sea, England
@virginmedia why are no one answering your lines all I wanna do is cancel my package
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matt
(@briggsym) reported
from
Wickford, England
@virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.
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Twiterteroo
(@Twiterteroo) reported
from
Gillingham, England
@virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.
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∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No, I want the postal address for service of a county court summons.
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Helen Dickens (pinknblue):)
(@pinknblue) reported
from
Southend-on-Sea, England
@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
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∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?
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Kelly ****
(@kellydyke08) reported
from
Southend-on-Sea, England
@virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia I think she was recording a fault as far as I could make out due to her poor English
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Sue Groves MBE
(@SUEG46) reported
from
Rochester, England
@virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eggroll👍🇬🇧🇯🇵
(@Eggroll_Shogun) reported
@virginmedia ...involves) to get ANY information. She was never told about the status of contractors or council permission (first we've heard!), she did everything you asked re: getting permission from the Landlord, and you LIED and DID NOT SEND A LETTER REGARDING COMPENSATION
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rory blackburn
(@rory_blackburn) reported
@virginmedia if I have a recurring problem that hasn't been fixed by your suggested solutions, and yiur call centres are all shut how do I get a problem fixed? Its beyond a joke
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Bladesrallyteam
(@bladesrallyteam) reported
@virginmedia No comment fro @virginmedia regarding my post reference the Hub3 and Intel Puma chipset reason why it is so bad at controlling WiFi
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Eggroll👍🇬🇧🇯🇵
(@Eggroll_Shogun) reported
@virginmedia Hi, that's not my name but Eggroll will do. *That is not good enough*. THREE MONTHS after this is. My sister has been given NO COMMUNICATION except these cowardly texts three days away from the date that never comes: she has always had to CALL YOU (with all the waiting that...)
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Anya Martin
(@AnyaMartin8) reported
@Eggroll_Shogun @virginmedia @Ofcom I had problems with Virgin last summer. Sent round and round in circles by their customer services people who could not act on simple instructions. Hours spent on the phone. I didn't actually think it was possible to be as angry as I became. Proper berserker rage. Never again
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kathy penticost
(@penticost_kathy) reported
@virginmedia tv controls not working new batteries. Can’t do anything using remote
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Vicky Holland
(@VickyHo61582806) reported
@virginmedia so why to cancel a service do I have to hold on the phone for ages, and cannot do it online or in your app? Had your tivo6 box since December and hasn't worked! Have switched it off now!
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sam
(@sameziomalhotra) reported
@virginmedia We have tried, customer service is poor, if it is not cancelled immediately payments will stop on our end. I can’t even make a complaint and why should people be pushed to do the complaint online where nothing gets actioned. Lack of compassion.
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Eggroll👍🇬🇧🇯🇵
(@Eggroll_Shogun) reported
@jfbargh Ah yes, that's what I meant. If I don't get a solution from @virginmedia when we call tomorrow I will get my deadlock letter and pursue this to the end, if it kills me. I'm not exaggerating when I say this is a matter of honour.
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Michael Rosen 💙💙💙🎓🎓🎓
(@MichaelRosenYes) reported
@virginmedia We're coming to the end of the road with you: we've talked through the problems, done what you asked, you've sent us a box, we've bought an ethernet cable. THE TWO TVs DON'T WORK. @Underthecranes