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Virgin Media outages and service status in Southend-on-Sea, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Southend-on-Sea, including 1 direct report.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received Jul 18, 5:11 PM GMT+1.
  • 56% Internet (56%)
  • 19% TV (19%)
  • 13% Wi-fi (13%)
  • 6% E-mail (6%)
  • 6% Total Blackout (6%)

The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 18: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Chatham, Gillingham, Rochford, South Benfleet, and Canvey Island.

CityProblem TypeReport Time
Basildon TV 4 hours ago
Basildon TV 2 days ago
Southend-on-Sea Internet 2 days ago
Southend-on-Sea Wi-fi 4 days ago
Chatham E-mail 5 days ago
Southend-on-Sea Internet 5 days ago

Nearby cities with recent reports

Basildon

2 recent signals

4 hours ago
Chatham

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • becshawyer
    Becca (@becshawyer) reported from Wickford, England

    @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

  • wonky1961
    Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

  • moebius1967
    ron palmer (@moebius1967) reported from Southend-on-Sea, England

    @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

  • KatiePurkiss
    Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

  • 1CreativeRay
    Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

  • Matty411
    Matt Frow (@Matty411) reported from Corringham, England

    @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

  • marcgallagher82
    Marc Gallagher (@marcgallagher82) reported from Rochester, England

    @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

  • Tommy_Doyle
    Tommy Doyle 💙 (@Tommy_Doyle) reported from Southend-on-Sea, England

    @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

  • jooz282
    Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

  • moleyfozz
    paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

  • goonerlgh
    Lawrence Hooker (@goonerlgh) reported from Gillingham, England

    @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

  • LiisaJane
    LiisaJane'x (@LiisaJane) reported from Southend-on-Sea, England

    @virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.

  • HeyYouItsCorrie
    HeyYouItsCorrie (They/Them) (@HeyYouItsCorrie) reported from Rochester, England

    @suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service

  • moebius1967
    ron palmer (@moebius1967) reported from Southend-on-Sea, England

    Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.

  • Lisa2672
    Lisa Philpott (@Lisa2672) reported from Rayleigh, England

    @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

  • Just_Daz_Young
    Darren Young 📺 (@Just_Daz_Young) reported from Gillingham, England

    @virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jenno16
    James (@Jenno16) reported

    So @virginmedia customer service is appalling! Was told I had a default, which they had never made any attempt to contact me about. Called and was told I was up to date and to email to get it removed. They replied to email to say that I had to pay despite being told on the 1/2

  • Octagot
    James 🎸🎹📻🎧📺🎬🎥🎞📚 (@Octagot) reported

    @susiepip We're all with Virginmedia and we know all the problems you've talked about Susie! They just happen to get it right so we forget to move somewhere else for a while!

  • DeniseSwif5
    Denise Swif5 (@DeniseSwif5) reported

    Virgin media Day 14 no service, outage in the area (not) may take another 6 days as they are looking for a crew with the right technical knowledge #Jokers

  • johnmalcolm1970
    John Malcolm (@johnmalcolm1970) reported

    @virginmedia WTF is up with your service lately in PA1? I've logged 309 disconnections in the past week (101 of those in the past day - 439 in month). All I get from your service status page is "Intermittent signal in your area". Is it the weather? Do I need a new hub?

  • LisaPatten2
    Lisa (@LisaPatten2) reported

    Absolute quality service from @virginmedia as always. Broadband not working all morning, it might be fixed by 7pm, whoop whoop. 150 quid a month well spent. Daylight robbery.

  • Thomasf47338694
    Thomas feerick (@Thomasf47338694) reported

    @GarethOCal Is there any chance gareth that they would bring back the simulcasts? They were great 2fm with network 2. Maybe irelands classic hits with virgin media?

  • clementfx1
    Molly Gregory (@clementfx1) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Ultra_IPTV10  offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • ConfusedFergie
    Adrian (@ConfusedFergie) reported

    3 days in a row WiFi is down... @virginmedia you need to step up your game. Perhaps I won't pay you 3 months in a row and see if that gets you to get your act together...

  • TheDukeDusk
    Duke Dusk (@TheDukeDusk) reported

    My WiFi still down its been a whole *** day What is their problem 💔💔💔 Virgin media + o2 you're **** m8 fix your ******* wifi and TV services 🙏 I don't want to be ******* lectured for doing nothing productive

  • shashpatel23
    Shash (@shashpatel23) reported

    @virginmedia @virginmedia its not my equipment, its your end. If you know how important it is why does the estimated fix time keep getting later - now its after 6pm. When the working day has finished. Logged on to speak with someone and can't verify me even though im logged into my account!?!