Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/24/2026 02:35

February 24: Problems at Virgin Media

Virgin Media is having issues since 02:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Rochester, Canvey Island, South Benfleet, Gillingham and Chatham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthend-on-Sea Total Blackout
United KingdomBasildon TV
United KingdomBasildon TV
United KingdomSouthend-on-Sea Internet
United KingdomRochester Phone
United KingdomRochester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently

  • sharonblaxland Sharon (@sharonblaxland) reported from Southend-on-Sea, England

    @virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service

  • DebzGlover Debz Glover😜 (@DebzGlover) reported from Basildon, England

    @virginmedia Hi, no service issues in my area according to your website

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia I'm really fed up I've waited 45 minutes to speak to you to cancel my services after yet another price increase to be told I've got another 30 minutes to speak to another team I'll go sky for a cheaper deal now

  • WUFC2005 Football 4 All (@WUFC2005) reported from Southend-on-Sea, England

    @virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.

  • marcsnappy Marc Corn (@marcsnappy) reported from Basildon, England

    @Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.

  • drongo123uk Chris Tring (@drongo123uk) reported from Gillingham, England

    @virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.

  • marcsnappy Marc Corn (@marcsnappy) reported from Basildon, England

    Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.

  • sudoash Ashley Snowdon (@sudoash) reported from Gillingham, England

    @virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia No I've not I will call and cancel my package over the weekend

  • LawroGardiner Lawrence Gardiner ➡️ (@LawroGardiner) reported from Basildon, England

    @Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.

  • dickinson_mark mark Steven (@dickinson_mark) reported from Southend-on-Sea, England

    @virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help

  • sharonblaxland Sharon (@sharonblaxland) reported from Southend-on-Sea, England

    @virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳

  • RyanTCB Ryan (@RyanTCB) reported from Basildon, England

    I hate phoning virgin media at weekends and getting the Indian support centre 🤬

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia I was waiting to speak to your team after asking to cancel my contract and got cut off just before 9pm!!! Urrrrggghh

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Hotshotscott87 Scott (@Hotshotscott87) reported

    @virginmedia still charging me the full £24.99 for the fury fight even though missed half of the event because of your technical issues.

  • nettie19631 Annette Thomas (@nettie19631) reported

    @virginmedia how is a companies total lack of response to a complaint even possible??? I have been trying to sort a problem with my renewal contract price every day since 25th April through your only contact options of phone and WhatsApp and have got nowhere!!

  • nic06661 Richard nicholson (@nic06661) reported

    @virginmedia Everything is enabled. Roaming is on. The SIM is showing as virgin in slot 1, but call and text is shaded out and no network access.

  • joeesmall8 joseph (@joeesmall8) reported

    will never use or recommend @virginmedia for broadband that’s for sure. new customer and haven’t even done the main work prior to my wifi being fitted today which i have waited nearly 2 weeks for! can’t even give me a date when they can come back. useless!

  • SDargz S🇯🇲🐺 (@SDargz) reported

    @5RAI5 Wouldn’t even consider switching if virgin media wasn’t so inconsistent **** just picks and chooses when it wants to work

  • DixitNorma NORMA DIXIT (@DixitNorma) reported

    @virginmedia What sort of crappy service are you proud to be offering?? Three weeks ago you promised to send me a booster for a weak signal, to be confirmed by phone call yesterday by a CS woman called Nadia, whose call I unfortunately missed but her vm said she'd call back. 1/2

  • natalieWM3 natalie WM (@natalieWM3) reported

    @virginmedia my broadband has been down yesterday!!! The time keeps going up on when it be fixed? 😡

  • AndieSomnus Andie McCallum (@AndieSomnus) reported

    @virginmedia So I tell you calling you is no use as no one can help me, I can’t use webchat as I don’t have an account anymore and I’m sure as hell not writing you a letter. Give me an email address of manager or I’ll be finding contact deets for the chief exec.

  • SatonmyButt Zec Richardson (@SatonmyButt) reported

    Had @virginmedia phone ... again! Saying that can do better on price. I phoned up & asked for a better price due to rise in energy bills & food, they couldn't help. But now I have cancelled & got broadband elsewhere, they are falling over themselves to do better! #energybills

  • heeereeesjonny Jonathan Hughes (@heeereeesjonny) reported

    @virginmedia Connection seems to be dropping every hour or two, very unstable. And the speeds we do get are awful. Myself and my partner both work from home and it’s beginning to impact our work.