Virgin Media Outage Report in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Rochester, Gillingham, Sheerness, Chatham, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Southend-on-Sea	TV	2 days ago
Southend-on-Sea	TV	4 days ago
Basildon	Internet	4 days ago
Basildon	Wi-fi	5 days ago
Southend-on-Sea	Wi-fi	8 days ago
Southend-on-Sea	Internet	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  matt (@selman1979) reported 4 seconds ago from Thundersley, England

  @bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did

• 
  Kelly 🐰 (@Kelly_QPR) reported 14 minutes ago from Rochester, England

  @virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.

• 
  Sharon (@sharonblaxland) reported 20 minutes ago from Southend-on-Sea, England

  @virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡

• 
  Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported 22 minutes ago from Gillingham, England

  It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...

• 
  john (@john22_1) reported 24 minutes ago from Southend-on-Sea, England

  @simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it

• 
  Lee Patmore (@LeePatmore) reported 25 minutes ago from Basildon, England

  It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia

• 
  Claigh Young (@claighton89) reported 26 minutes ago from Gillingham, England

  @virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!

• 
  Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported 28 minutes ago from Gillingham, England

  @virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).

• 
  Suzanne D Edwards (@TicTac1985) reported 33 minutes ago from Gillingham, England

  @virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later

• 
  Tom Ross (@TomRoss_) reported 37 minutes ago from Southend-on-Sea, England

  @virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.

• 
  Roxc Reeve (@roxcreeve) reported 37 minutes ago from Southend-on-Sea, England

  @virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week

• 
  Paul Parker (@paulparker81) reported 42 minutes ago from Basildon, England

  @virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.

• 
  Claigh Young (@claighton89) reported 43 minutes ago from Gillingham, England

  @virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!

• 
  Neil Mead (@neilmead) reported 47 minutes ago from Gillingham, England

  Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed

• 
  Roxc Reeve (@roxcreeve) reported 47 minutes ago from Southend-on-Sea, England

  The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves

• 
  jonathan walden (@wn1wn1) reported 49 minutes ago from Southend-on-Sea, England

  @virginmedia Not working here in Southend on most channels

• 
  Claigh Young (@claighton89) reported 50 minutes ago from Gillingham, England

  @virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!

• 
  millsey. (@lulaamillss) reported 50 minutes ago from Basildon, England

  @virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.

• 
  Roxc Reeve (@roxcreeve) reported 51 minutes ago from Southend-on-Sea, England

  @virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!

• 
  PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer (@iamBazSR3rs) reported 60 minutes ago from Runwell, England

  @virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jax Teller (@JoshtJax) reported 4 minutes ago

  Virgin media is honestly the worst ******* internet provider out there

• 
  Gareth Edwards (@tuiman84) reported 4 minutes ago

  @virginmedia I’ll be still chasing it up and I’ll just keep going until I do get some compensation and satisfaction from you or I’m gone. 10 year customer as well #sad

• 
  Shaun Platt (@ShaunPlatt) reported 10 minutes ago

  I'm experiencing some weird DNS issues with Virgin Media today in London

• 
  Andy ✈ (@windowseatprfrd) reported 10 minutes ago

  @VirginMediaIE Hey Virgin Media - I'm trying to cancel (I'm moving house and it's just cheaper to sign up from scratch, sorry). I called but the wait time is a scandal, so I sent an e-mail to cancel@ (as your help page suggests). Should I expect a response or is that it done?

• 
  burpymcbigpants# (@trevorbone999) reported 10 minutes ago

  @virginmedia is there a problem with the Internet? I keep getting kicked off the Internet & it's saying no Internet connection even though I have.

• 
  Aaron (@aaronhiggins18) reported 12 minutes ago

  @virginmedia is there a problem with the Internet? I keep getting kicked off the Internet & it's saying no Internet connection even though I have.

• 
  Brigantian in Exile (@Wenxue2222) reported 15 minutes ago

  @purplescroll @virginmedia @giffgaff I have had similar issues since March. Slowdowns when the connection appears to be there normally but the bandwidth, specifically upload speed, is just non existent. Having to hotspot often just to keep working.

• 
  Karlim00 (@karlim00) reported 18 minutes ago

  @virginmedia @O2 10 year customer here, seems you have made it impossible to talk to someone on the phone now? we have been having problems ever since corona mostly tolerable 1 day issues. Today and yesterday we have no upload on our internet. If this is not fixed today, we will be leaving.

• 
  Sarah Tulip (@seztulip) reported 19 minutes ago

  @virginmedia Yes I’ve checked for service issues and rebooted etc as advised on your website

• 
  Stevey Brown (@iSteveyBrown) reported 20 minutes ago

  @namespace_dave experiencing the same issue :( also on Virgin Media.