Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 01/27/2026 05:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Chatham, Canvey Island and Rochester.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthend-on-Sea Wi-fi
United KingdomBasildon Internet
United KingdomChatham TV
United KingdomChatham Internet
United KingdomBasildon E-mail
United KingdomBasildon E-mail

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • TicTac1985 Suzanne D Edwards (@TicTac1985) reported from Gillingham, England

    @virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later

  • neilmead Neil Mead (@neilmead) reported from Gillingham, England

    Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia It’s been awful. The connection is sporadic at best.

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves

  • Kelly_QPR Kelly 🐰 (@Kelly_QPR) reported from Rochester, England

    @virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.

  • LeePatmore Lee Patmore (@LeePatmore) reported from Basildon, England

    It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week

  • sharonblaxland Sharon (@sharonblaxland) reported from Southend-on-Sea, England

    @virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡

  • selman1979 matt (@selman1979) reported from Thundersley, England

    @bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did

  • TomRoss_ Tom Ross (@TomRoss_) reported from Southend-on-Sea, England

    @virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.

  • lulaamillss millsey. (@lulaamillss) reported from Basildon, England

    @virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.

  • john22_1 john (@john22_1) reported from Southend-on-Sea, England

    @simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Hope @virginmedia fix it before 9 because @LoveIsland Final is on at 9 😖😖😖😖😖

  • alancollinspdb Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England

    It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...

  • alancollinspdb Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England

    @virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).

  • LiamWren liammwren (@LiamWren) reported from Rochester, England

    Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia

  • iamBazSR3rs PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer (@iamBazSR3rs) reported from Runwell, England

    @virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!

  • wn1wn1 jonathan walden (@wn1wn1) reported from Southend-on-Sea, England

    @virginmedia Not working here in Southend on most channels

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Tr33fi77y Sean Widdowson (@Tr33fi77y) reported

    @virginmedia As I say please read my tweets it was a planned outage as informed by your engineer. So you are just proving my point. And to be clear then you are not willing to get anyone to talk to me or anyone of the other 500 houses in our estate and instead want to push us through….

  • qwerfyyyy Qirraaath (@qwerfyyyy) reported

    @virginmedia Hi we’ve done this multiple times and have even called in but the issue is never resolved, we even have a WiFi extender in the house which also hasn’t helped.

  • Mr_B_solihull ChrisB (@Mr_B_solihull) reported

    @virginmedia internet down AGAIN! Can I speak to an actual person please?

  • boff64 Stephen Bough (@boff64) reported

    @virginmedia Well done Virgin, rung again on 150. When we gave our details we were told an engineer has been booked, but call centre could not tell us when or where the engineer was coming as they said they had no record. Absolutely appaling. Ongoing rubbish customer service

  • ThaBieberCrew sunset (@ThaBieberCrew) reported

    Hi again. @virginmedia If I cancel my current phone contract & return back to you. Can I still be able to purchase a new phone from your site?

  • variationhitter VARIATIONHITTER (@variationhitter) reported

    @crazyh0rse1234 No jokes lol and there’s no better option a avail. @SkyUK #skybroadband I’m switching to my new friends @virginmedia anyway, sky have rude people working there and don’t even offer a good service lol what a joke

  • LunchboxLogicYT LunchboxLogic (@LunchboxLogicYT) reported

    What really is the point in Virgin Media having wireless technology in their routers if their wireless is no better than trying to connect to it from over the road? I’m literally one floor up and there’s no devices in between and I’m getting no more than 5 down and 5 up. Scammers

  • TheGunner_J Jordan (@TheGunner_J) reported

    @virginmedia Hi I tried contacting the virgin support team on the website but I've been waiting for over 2 hours and no one has gotten back to me, so I said I'll message here instead but I'm wondering if it would be possible to enable port forwarding on my HUB 4 router?

  • timmym84 Timmy! (@timmym84) reported

    @virginmedia how come there is yet another 'planned outage' happening that no one has been informed of?! The only reason we know it's planned as someone found one of your engineers and they said it was an upgrade. Its almost a monthly basis now. Getting quite tiresome

  • Shreena_88 S_88 (@Shreena_88) reported

    @virginmedia what is going on why is media and internet down ???