Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Gillingham, Chatham, Rochester, Wickford, Rochford, and South Benfleet.

City	Problem Type	Report Time
Basildon	Wi-fi	2 hours ago
Southend-on-Sea	Internet	19 hours ago
Gillingham	Internet	2 days ago
Southend-on-Sea	Wi-fi	3 days ago
Chatham	E-mail	5 days ago
Rochester	Phone	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Onearmedjohn (@onearmedjohn) reported 2 minutes ago from Gillingham, England

  @BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.

• 
  grizzly_gooner (@GoonerGrizzly) reported 3 minutes ago from Thundersley, England

  @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

• 
  Onearmedjohn (@onearmedjohn) reported 4 minutes ago from Gillingham, England

  @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

• 
  Robert Shaw (@hungoverdrawn) reported 10 minutes ago from Wainscott, England

  @virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 11 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  roger cole (@RogerCole10135) reported 15 minutes ago from Basildon, England

  @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

• 
  Russell Norris (@rrrussboy) reported 21 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  Lawrence Hooker (@goonerlgh) reported 22 minutes ago from Gillingham, England

  @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

• 
  Katie Purkiss (@KatiePurkiss) reported 22 minutes ago from Southend-on-Sea, England

  @virginmedia They haven’t got through to anyone to cancel it yet?

• 
  Ashley Halliday (@TylerTowers) reported 25 minutes ago from Gillingham, England

  I’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia

• 
  Keeley O'Flaherty (@KeeleyOF101) reported 31 minutes ago from Thundersley, England

  @virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential

• 
  ron palmer (@moebius1967) reported 31 minutes ago from Southend-on-Sea, England

  @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

• 
  ∂αиѕкι (@DanskiBoyWonder) reported 34 minutes ago from Rochester, England

  @virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻

• 
  C Borrill-Bromige (@cboxot) reported 35 minutes ago from Rochester, England

  @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

• 
  Lisa Philpott (@Lisa2672) reported 39 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  Becca (@becshawyer) reported 42 minutes ago from Wickford, England

  @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

• 
  Kelda🥤 (@keldaaa) reported 57 minutes ago from Canvey Island, England

  @virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.

• 
  Andrew Owen (@owensirons93) reported 57 minutes ago from Corringham, England

  @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

• 
  Simon Norris (@sinozza) reported 59 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  Penny Rolfe (@wonky61shaky) reported 59 minutes ago from Southend-on-Sea, England

  @virginmedia When are you going to refund me for many days without a wifi signal

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darc Knight (@DarcKni68649817) reported 5 minutes ago

  @Markford64LUFC @virginmedia If you care to look means they should reap people of? From 85 to 254? What kind of stupid and ignorant statement is that? Do you and everybody else have the same life problems or situations? You must be smarter than people who compiled that data. Nextttt man

• 
  Iain Sykes (@iainsykes2014) reported 5 minutes ago

  @virginmedia appalling service, since I logged a complaint over a week ago, no one has responded at all. I even messaged you via X and the conversation on your side has run dry.

• 
  SHUTTY 🇬🇧 (@apshutt) reported 5 minutes ago

  @virginmedia I have not said there is a problem, so don't give me a stock answer, what do account managers do please?

• 
  Jase Whelan (@WiJayWhelan) reported 7 minutes ago

  @virginmedia I have! still no Wifi 😡 day 3 , still no sign of any engineers who are apparently ' working to resolve the complex issue'?

• 
  Lynne Harper (@LynneHa33713143) reported 11 minutes ago

  @andyburnham Just keep issuing massive fines to these companies like you did with Virgin Media until these companies make it much less complicated to cancel their subscriptions.

• 
  🦐THE Lexi! (@HSTSKaczynski) reported 14 minutes ago

  @0kbps i got my internet bill cut in half for the exact same speeds just by calling up the scottish line of virgin media and the guy immediately like "yeah mate i can offer you this deal instead" lmao. internet companies are such a damn joke

• 
  Mark P (@WinnyOgden) reported 15 minutes ago

  @biggle1908 Avoid virgin media like the plague. Appalling customer service.

• 
  It's Ahmad (@AhmadX_Official) reported 17 minutes ago

  In 2003, 68-year-old Stan Beaton said goodbye to his beloved wife, Ruby, after she lost her battle with cancer. Among all the memories she left behind, one became his greatest treasure, a simple voicemail recorded on their home answering machine, preserving the sound of her voice. For years, Stan kept the same phone service for one reason alone: he was terrified that changing providers might erase that recording. Whenever grief became too heavy, he would play the message, finding comfort in hearing Ruby speak once again. Then, without warning, everything changed. During a routine system upgrade by Virgin Media, the voicemail was accidentally deleted. Stan later described the heartbreak: "When I realized it was gone, it felt like I had lost my wife a second time." Once the company understood what had happened, they launched an extraordinary recovery effort. Around a dozen engineers dedicated three full days to retrieving a single voicemail. They combed through archived systems, aging servers and backup files, comparing the task to finding a needle in a haystack. Despite the odds, they refused to stop searching. Against all expectations, they found it. When Stan learned how many people had worked tirelessly to recover his recording, he was overwhelmed. "All those people… just to help me? I never imagined a company would go to such lengths," he said. Then came the moment he had almost given up hope of experiencing again. Ruby's familiar voice filled the room: "Stan and Ruby are not available right now. Please leave your name and number, and we'll get back to you." Tears quickly welled up in his eyes. "Amazing… absolutely amazing," he whispered. With deep gratitude, he later said: "I thought I would never hear her voice again. They gave me back something I believed was gone forever. They made an old man incredibly happy." Sometimes the greatest treasures aren't money or possessions. They're the few precious seconds of a loved one's voice memories that can comfort a heart for a lifetime.

• 
  Ky Smith (@KySmith12345) reported 23 minutes ago

  @virginmedia can someone dm me regarding this pathetic piece of **** internet 😡

• 
  shatners (@shatners144143) reported 24 minutes ago

  @anon_opin Virgin Media have been terrible recently.