Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

Virgin Media signals over the past 24 hours, with local activity from Southend-on-Sea, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Gillingham, Wickford, Chatham, and Rochester.

City	Problem Type	Report Time
Basildon	Internet	13 days ago
Southend-on-Sea	TV	14 days ago
Basildon	TV	18 days ago
Gillingham	Internet	19 days ago
Basildon	TV	19 days ago

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Russell Norris (@rrrussboy) reported 6 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

• 
  James Young (@jamesrfyoung) reported 11 minutes ago from Wickford, England

  @virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice

• 
  Simon Norris (@sinozza) reported 14 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  Lisa Philpott (@Lisa2672) reported 21 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  Em💛 (@emilymorgan_x) reported 26 minutes ago from Basildon, England

  Can someone pls explain to me why @virginmedia wifi is so shockingly ****

• 
  roger cole (@RogerCole10135) reported 26 minutes ago from Basildon, England

  @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

• 
  Sue Groves MBE (@SUEG46) reported 28 minutes ago from Rochester, England

  @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?

• 
  Scott Wickham (@Scott_Wic) reported 29 minutes ago from Rochester, England

  @virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….

• 
  ∂αиѕкι (@DanskiBoyWonder) reported 29 minutes ago from Rochester, England

  @virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.

• 
  HeyYouItsCorrie (They/Them) (@HeyYouItsCorrie) reported 33 minutes ago from Rochester, England

  @suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service

• 
  Andrew Owen (@owensirons93) reported 34 minutes ago from Corringham, England

  @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

• 
  Katie Purkiss (@KatiePurkiss) reported 38 minutes ago from Southend-on-Sea, England

  @virginmedia They haven’t got through to anyone to cancel it yet?

• 
  matt (@briggsym) reported 42 minutes ago from Wickford, England

  @virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.

• 
  TDF TT (@TDF_TT) reported 44 minutes ago from Gillingham, England

  @virginmedia TV outage ME4?

• 
  Mark Gould (@yiddo71) reported 45 minutes ago from Rochester, England

  @virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog

• 
  Michael Buckley (@MikeBuckley2) reported 45 minutes ago from Gillingham, England

  @virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating

• 
  Onearmedjohn (@onearmedjohn) reported 49 minutes ago from Gillingham, England

  @BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.

• 
  Kim Baker was Lovett (@Kimlovett) reported 51 minutes ago from Southend-on-Sea, England

  @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

• 
  Penny Rolfe (@wonky61shaky) reported 57 minutes ago from Southend-on-Sea, England

  @virginmedia When are you going to refund me for many days without a wifi signal

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 59 minutes ago from Rochester, England

  @virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ArtVandaley (@dothefunkgibbon) reported 3 minutes ago

  @virginmedia Instead of silly twitter replies , when you know there is a big outage why don't you publish it on the website ? Have a message on the phone line also , would solve a lot of problems . Your phone lines were overwhelmed yet that could have been prevented .

• 
  antony coyne (@Ant78uk) reported 7 minutes ago

  @virginmedia I'm guessing it's a @virginmedia issue coa it's only that channel when the same program was on sky sports main event it was fine is also fine on the sky sports app

• 
  Rach A (@Rach_EL_1982) reported 8 minutes ago

  Virgin media charging a loyal customer of 20 years £114 per month is a little bit of a joke when we have a speed test of 63 and new customers get 500 …. Sort it out virgin media

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 9 minutes ago

  @MartinXTweets @VodafoneIreland Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Declan Carty (@declancarty) reported 11 minutes ago

  @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

• 
  GamerStyle1980 (@GamerStyle1980) reported 14 minutes ago

  @seanaustin1985 @Johnty14 @virginmedia I remember phone VM tech support and the poor person on the other end of the phone didn't know an awful lot I ended up having to tell them what needed to be done I'm not with VM anymore thank god

• 
  Connor Wilson (@ConnorTWilson) reported 17 minutes ago

  Virgin Media wifi is just **** innit

• 
  Kev Crane (@KevCrane41) reported 17 minutes ago

  @BonesE78 @virginmedia I have the same reply, I've sent them a dozen messages, including photos and videos of the streaming box not working but my Alexa still able to say date and time. Not interested, just saying I have to call them from my landline, I don't have one. The service is pathetic.

• 
  DC (@dc250705) reported 23 minutes ago

  @virginmedia 13 hours until you notify by text that something is wrong…communication quite crap isn’t it. Now told not fixed until 0200

• 
  mmhmm (@xhatne) reported 26 minutes ago

  @Johnty14 @virginmedia Easy solution here, someone should invent a method to get the leaflet through the door, so it ends up in the house, but passers by can't see it so it isn't obvious that nobody is home.

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