Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Chatham, Gillingham, Wickford and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
Internet | |
| Basildon |
Internet | |
| Southend-on-Sea |
Internet | |
| Basildon |
TV | |
| Basildon |
Internet | |
| Chatham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
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Em💛
(@emilymorgan_x) reported
from
Basildon, England
Can someone pls explain to me why @virginmedia wifi is so shockingly ****
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
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Tolu
(@tolu_____) reported
from
Basildon, England
@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
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Andrew Owen
(@owensirons93) reported
from
Corringham, England
@virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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Becca
(@becshawyer) reported
from
Wickford, England
@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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HeyYouItsCorrie (They/Them)
(@HeyYouItsCorrie) reported
from
Rochester, England
@suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service
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Ashley Halliday
(@TylerTowers) reported
from
Gillingham, England
I’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog
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Peter Fudge 💙
(@statusquo44) reported
from
Canvey Island, England
@leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍
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Tommy Doyle 💙
(@Tommy_Doyle) reported
from
Southend-on-Sea, England
@virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sarah
(@sarahbaker79) reported
@virginmedia Can you advise how I log a complaint. As I can’t seem to navigate there in my account as it’s disconnected now
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Marie 🍀
(@marie250567) reported
@virginmedia Why does it give me a recorded message, ask me to select options which I did then send me texts and say goodbye and close down the call. I'll try it again, I'm sure if I was looking to sign up I'd get a colleague straight away. Not personally having a go at you guys...
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B TR
(@ReidBst) reported
@virginmedia @virginmedia @LutzSchueler We have called multiple times and haven't been offered a solution. We have raised an online complaint. We have written a letter. No solution suggested, 122 days since we ordered Internet. 5 cancelled appointments.
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Matt Farrugia
(@mattfarrugia) reported
Seems like the @virginmedia dns issue is still ongoing. I dearly wish they’d put it on their status page ASAP when they’re having an issue (they must know immediately right?) All the suggestions to just use 1.1.1.1 or 8.8.8.8 are all well and good but those are 3x slower for me
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Jamie - Yorkshire for “Did ya Hear me?”
(@YorkshireJam) reported
Wtf is with these @virginmedia TV boxes? Why do they take so long to come out of standby! I mean jeez I pressed the button 10 mins ago it’s still not on. Sky boxes take seconds, virgin boxes take the piss. Serious question, why are they so slow? And it’s new!
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Laura Irvine❤⚽
(@MissIrvine85) reported
@virginmedia This is the level of standard of customer service I expect from virgin media. Just take our money and keep increasing the amount for a better service but it’s anything but ‘better’
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Louise
(@newbieloubie) reported
@virginmedia As the lady on the phone said 'why are you complaining when it's on a difference of £1.25" I think I need to find a better deal with kinder customer services
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HobRob
(@HobRob4) reported
@virginmedia That solves the problem of crap customer service then does it? The hours I’ve spent on the phone and online being sent in circles?
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Andy Dodds
(@DoddsieBoy27) reported
.@virginmedia Day no 4 without being able to connect to my WiFi! Called twice to be given WiFi boosters and "setting being sent to the router " and still nothing! What can i do to fix this!
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Oliver Boito
(@ollieboito) reported
@Misherwood78 @virginmedia I recommend giving them a wide birth tbh. Their service dropped for us v regularly for long periods of time and customer service was abysmal. If you have any other option, I’d take it. I fear this will just be the ‘first frustration’ of many.