Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Gillingham, Chatham, Rochester, Wickford, Rochford, and South Benfleet.

City	Problem Type	Report Time
Southend-on-Sea	Internet	3 days ago
Southend-on-Sea	Internet	3 days ago
Basildon	Wi-fi	4 days ago
Southend-on-Sea	Internet	4 days ago
Gillingham	Internet	5 days ago
Southend-on-Sea	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Onearmedjohn (@onearmedjohn) reported 4 minutes ago from Gillingham, England

  @BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.

• 
  Robert Shaw (@hungoverdrawn) reported 6 minutes ago from Wainscott, England

  @virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.

• 
  Mark Gould (@yiddo71) reported 8 minutes ago from Rochester, England

  Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog

• 
  Onearmedjohn (@onearmedjohn) reported 15 minutes ago from Gillingham, England

  @virginmedia No, I want the postal address for service of a county court summons.

• 
  Sarah Bennett (@sarahhben) reported 16 minutes ago from Gillingham, England

  @virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’

• 
  Mark Gould (@yiddo71) reported 20 minutes ago from Rochester, England

  @virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 22 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  paul fouracre (@moleyfozz) reported 24 minutes ago from Rochester, England

  @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

• 
  Scott Wickham (@Scott_Wic) reported 34 minutes ago from Rochester, England

  @virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….

• 
  ron palmer (@moebius1967) reported 34 minutes ago from Southend-on-Sea, England

  I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?

• 
  Helen Dickens (pinknblue):) (@pinknblue) reported 35 minutes ago from Southend-on-Sea, England

  @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

• 
  Mark Gould (@yiddo71) reported 38 minutes ago from Rochester, England

  @virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!

• 
  grizzly_gooner (@GoonerGrizzly) reported 39 minutes ago from Thundersley, England

  @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

• 
  Ashley Halliday (@TylerTowers) reported 41 minutes ago from Gillingham, England

  I’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia

• 
  ∂αиѕкι (@DanskiBoyWonder) reported 42 minutes ago from Rochester, England

  @virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.

• 
  Mark Gould (@yiddo71) reported 42 minutes ago from Rochester, England

  @virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog

• 
  Em💛 (@emilymorgan_x) reported 45 minutes ago from Basildon, England

  Can someone pls explain to me why @virginmedia wifi is so shockingly ****

• 
  Russell Norris (@rrrussboy) reported 54 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  chris cox (@coxychris) reported 55 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 56 minutes ago from Rochester, England

  @virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  alan holt (@alanholt7) reported 3 minutes ago

  @virginmedia any idea when WiFi will be back on in bb2 5eg area? Been down all day

• 
  Allison🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🌻🦔📚 (@bookwormmumof2) reported 3 minutes ago

  @virginmedia “Total loss of broadband and phone since 14 July 2026” Ref F012358846 “Please escalate to the network team” I’ve had 6 diff dates of engineer on his way I have just made a complaint also on virgin media website

• 
  m (@Marcus_Campana) reported 9 minutes ago

  @virginmedia when I contacted u earlier in the year I was told the upgrade to the 360 box doesn't mean a new contract, but yet after months of you harassing me I've upgraded box and low and behold you've sent me a new contract until 2028 , not happy how do I cancel???

• 
  Matthew James (@MattJames355) reported 10 minutes ago

  @virginmedia everytime I try to login to my account it takes me to an old O2 link that I no longer have and unable to get into my virgin media account! Its also given me access to someone else's account and that is a BIG data protection issue you have!!!!NOT HAPPY!!!!!

• 
  PC (@caffeinevilla) reported 13 minutes ago

  @virginmedia I have been without broadband or landline for nearly 24 hours now. Shown as outage on official site. Signed up for updates. Got notified it’s solved. It isn’t. Official site says it’s still down. Estimated to be back by…. Wednesday!!!!

• 
  AHMADINHO 🇳🇬🇬🇧 (@dinho_1545) reported 13 minutes ago

  @Buzillion Now three is giving me 15 pounds option sha , the problem is the building only had virgin media service

• 
  (Re)Search & Destroy (@TruthAsylum121) reported 17 minutes ago

  THREAD 5 — VODAFONE, BT AND THE TELECOMS NETWORK The French side is only part of the story. In Britain, telecommunications companies have developed programmes providing connectivity through charities and other organisations supporting people experiencing digital exclusion. Vodafone is one of the clearest examples. Its charities.connected programme provides participating charities with SIM cards carrying data, calls and texts. Vodafone has documented the scheme being used by organisations supporting refugees and asylum seekers. Then there is BT. This is different because it isn’t a charitable donation. In March 2024, the Home Office awarded BT a £528,000 contract for data-only SIM cards for asylum seekers. The contract was procured by the Home Office team responsible for asylum support, resettlement and non-detained accommodation. And this is only part of the corporate network. Virgin Media O2 is involved in the National Databank, Community Calling and technology-lending programmes. Three is another major National Databank connectivity partner. The technology companies aren’t operating in isolation. They connect into a much wider system. And that brings us to the National Databank.

• 
  Jess Stocks (@jrstocks89) reported 20 minutes ago

  @virginmedia @StevenDent35621 Was going to say. You are already aware and it’s a 2 week fix

• 
  paul d (@pauldewolfe) reported 20 minutes ago

  @virginmedia Really disappointed. Called to renew my contract but couldn’t get a good enough deal, so wanted to cancel. They couldn’t process it and told me to call back. I did, gave my name, email, ph number, bank details and last payment, but they still couldn’t pass security.

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 22 minutes ago

  @virginmedia This issue has been around for over 2 weeks, your CS staff are telling customers including staff members there is no issue and "just swap out to the stream boxes" which does not fix the problem! Between Virgin and @skytv there should be a months bill reimbursed for each issue!!