Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Gillingham, Rochford, South Benfleet, Canvey Island, Chatham, and Rochester.

City	Problem Type	Report Time
Basildon	TV	5 hours ago
Southend-on-Sea	Internet	16 hours ago
Southend-on-Sea	Total Blackout	2 days ago
Gillingham	Internet	2 days ago
Basildon	TV	4 days ago
Basildon	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Kelly **** (@kellydyke08) reported 54 seconds ago from Southend-on-Sea, England

  @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

• 
  ron palmer (@moebius1967) reported 7 minutes ago from Southend-on-Sea, England

  Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.

• 
  James Young (@jamesrfyoung) reported 13 minutes ago from Wickford, England

  @virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice

• 
  Penny Rolfe nee Acres (@wonky1961) reported 16 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  chris cox (@coxychris) reported 20 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  HeyYouItsCorrie (They/Them) (@HeyYouItsCorrie) reported 23 minutes ago from Rochester, England

  @suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 23 minutes ago from Wainscott, England

  @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

• 
  Scott Wickham (@Scott_Wic) reported 24 minutes ago from Rochester, England

  @virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….

• 
  Mark Gould (@yiddo71) reported 26 minutes ago from Rochester, England

  @virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number

• 
  SatansLittleGirl🔮 (@lillyelizax) reported 26 minutes ago from Gillingham, England

  @virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help

• 
  Becca (@becshawyer) reported 27 minutes ago from Wickford, England

  @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 28 minutes ago from Rochester, England

  @virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.

• 
  ron palmer (@moebius1967) reported 28 minutes ago from Southend-on-Sea, England

  @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

• 
  Simon Norris (@sinozza) reported 30 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  C Borrill-Bromige (@cboxot) reported 42 minutes ago from Rochester, England

  @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

• 
  Onearmedjohn (@onearmedjohn) reported 47 minutes ago from Gillingham, England

  @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

• 
  Keeley O'Flaherty (@KeeleyOF101) reported 49 minutes ago from Thundersley, England

  @virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential

• 
  Tolu (@tolu_____) reported 51 minutes ago from Basildon, England

  @virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 54 minutes ago from Wainscott, England

  @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

• 
  Penny Rolfe nee Acres (@wonky1961) reported 55 minutes ago from Southend-on-Sea, England

  @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy (@andyosb) reported 3 minutes ago

  @Ofcom @virginmedia did exactly the same thing to me back in 2019! It was - and still is - the worst customer service experience of my life (and I'm now 65). It was just so glad to escape them eventually. They're utter scum. Do yourself a favour & don't go anywhere near this company.

• 
   Gary Freemantle (@Gary_Freemantle) reported 3 minutes ago

  @virginmedia in light of @Ofcom ruling, will you now be refunding the 6 months you continued to take from my bank account by DD after I moved house and cancelled out of contract? Especially as even after a 4 hour call you were still transferring me to ‘someone who could help’

• 
  Tommy Jones (@TommyJonesUK) reported 4 minutes ago

  @TheGriftReport Virgin Media fined £28m for trapping customers like hostages who can’t cancel. Their service is slower than rigor mortis, but leaving? Harder than faking your own death to escape.

• 
  Tom (@tomofsydenham) reported 4 minutes ago

  @Ofcom Good. Virgin media have dreadful customer service. I am very glad to no longer be a customer of theirs.

• 
  Shiv is a velociraptor🥢🪷🐿️ ㉧㉣㉣🪭 (@Shiv_who_burns) reported 8 minutes ago

  @ToddCoxeter @virginmedia Prime signed me up to some channel and I never asked for it

• 
  Vocal and Proud (@Vocalandproudx) reported 9 minutes ago

  The £28 million fine by @Ofcom was long overdue. Hopefully, it sends a clear message to @virginmedia and the rest of the industry that making it difficult for customers to cancel simply isn’t acceptable.

• 
  Ailsa (@Ailsa56202286) reported 11 minutes ago

  (Part 2/4)It absolutely wasn't. As five medical students finishing university and being dispersed across the country, there was no practical way to continue using Virgin Media. We called to cancel... and were hit with a £450 early termination charge. We simply couldn't afford it

• 
  Pirate (@pirate1100) reported 15 minutes ago

  @MartinSLewis Virgin Media are terrible, I had the phone package removed years ago as they kept billing me for calls I hadn’t made. If you don’t renew broadband contract they charge you extortionate fees. Terrible company.

• 
  Coaster Addict (@Andrew_TRP) reported 15 minutes ago

  @MoneySavingExp I’ll never use Virgin Media again. Moved house in 2024 when I was out of contract, they put me on a new 18 months contract without telling me. No email, no letter. Complaints come to nothing. Terrible company.

• 
  Mitesh Patel (@mitzpatel85) reported 16 minutes ago

  @Channel4News Don’t think £28m justifies their actions.. if they were deliberately putting customers on hold and dropping call while they tried to cancel, the fine should be £1bn - absolutely pathetic from Virgin Media