Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 03/16/2026 02:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Rochester, Chatham, South Benfleet, Canvey Island and Gillingham.

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City Problem Type Report Time
United KingdomSouthend-on-Sea Wi-fi
United KingdomBasildon Phone
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • LawroGardiner Lawrence Gardiner ➡️ (@LawroGardiner) reported from Basildon, England

    @Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.

  • HazardOnTrack Aaron (@HazardOnTrack) reported from Rochester, England

    @virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs

  • RyanTCB Ryan (@RyanTCB) reported from Basildon, England

    I hate phoning virgin media at weekends and getting the Indian support centre 🤬

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia I'm really fed up I've waited 45 minutes to speak to you to cancel my services after yet another price increase to be told I've got another 30 minutes to speak to another team I'll go sky for a cheaper deal now

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia I was waiting to speak to your team after asking to cancel my contract and got cut off just before 9pm!!! Urrrrggghh

  • karengale7 Karen Gale (@karengale7) reported from Corringham, England

    @virginmedia No I've not I will call and cancel my package over the weekend

  • dickinson_mark mark Steven (@dickinson_mark) reported from Southend-on-Sea, England

    @virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡

  • sudoash Ashley Snowdon (@sudoash) reported from Gillingham, England

    @virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.

  • drongo123uk Chris Tring (@drongo123uk) reported from Gillingham, England

    @virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.

  • sharonblaxland Sharon (@sharonblaxland) reported from Southend-on-Sea, England

    @virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence

  • LIHT80 Lad In His Thirties (@LIHT80) reported from Wickford, England

    @SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently

  • shannonispeng S H A N (@shannonispeng) reported from Southend-on-Sea, England

    @virginmedia are trying to say I owe them 2 months of bills even though I can see on my bank statement I paid last months bill. Can someone please advise me as I just sat on hold for 30 minutes only for the rude inept **** to hang up on me after placing me on hold. #fuming

  • marcsnappy Marc Corn (@marcsnappy) reported from Basildon, England

    Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.

  • kellydyke08 Kelly Dyke (@kellydyke08) reported from Southend-on-Sea, England

    @virginmedia checked the website apparently no issues in my area, yet tv and WiFi keeps going off 👎🏻👎🏻

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pauly_webb Paul Webb (@pauly_webb) reported

    Still on going wifi issues in the SE19 area @virginmedia Do you have anymore updates!?

  • Liam_McGroarty Liam McGroarty (@Liam_McGroarty) reported

    @virginmedia The customer service advisor told me they had to call me back to arrange my move of address of my virgin package. No idea why we couldn't do it there and then over the phone they didn't explain that?

  • t_pk Clar.ky (@t_pk) reported

    @virginmedia My router intermittently turns itself off. I’ve only had it for about a week. It doesn’t seem like a network issue. More likely a hardware fault.

  • RobAlcroft Rob Alcroft (@RobAlcroft) reported

    @virginmedia I got through to someone. They have managed to cancel my services, which will end on 15th July. but apparently I will have to pay for another month after that, which will be refunded (by CHEQUE) up to 45 days later, provided equipment is returned. It's like a bad comedy sketch!

  • teznorth ElTel (@teznorth) reported

    @virginmedia Honestly I'm suck of explaining it all I'm on the 4th person now amd it's bee complaint logged 3 times apparently I'm waiting for a manager to call but probably ly won't as the number on my details is wrong and the site won't let me change it. Its seriously annoying.

  • Stevedey Steve Dey (@Stevedey) reported

    @virginmedia Terrible! Absolutely shocking. Nearly 12 hours it’s been off and on and nothing been done!! Disgraceful!

  • Markhelphim Mark (@Markhelphim) reported

    @virginmedia What a poor service

  • SusHeritage Dr Sarah Howard (@SusHeritage) reported

    @virginmedia Waiting on IT again after they said it would be 3 days but turns out that it’s actually up to 7 working days to turn around a ticket. I’m constantly being told incorrect info and I’m really not impressed. Reliable internet but customer service leaves a lot to be desired.

  • 00julesj Jules (@00julesj) reported

    @virginmedia Yes multiple times the appointment appears but doesn’t give me an option to cancel. Just says scheduled

  • 00julesj Jules (@00julesj) reported

    @virginmedia trying to cancel a technicians appointment is like trying to get a date with Elvis Presley on your app. Can anyone help ?!