Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/06/2026 09:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: South Benfleet, Gillingham, Chatham, Southend-on-Sea, Basildon, Canvey Island and Rochester.

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City Problem Type Report Time
United KingdomSouth Benfleet Internet
United KingdomGillingham Internet
United KingdomChatham Internet
United KingdomSouthend-on-Sea Wi-fi
United KingdomBasildon Internet
United KingdomChatham TV

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.

  • Dearnormajeane lindsay wood (@Dearnormajeane) reported from Southend-on-Sea, England

    @kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.

  • TDF_TT TDF TT (@TDF_TT) reported from Gillingham, England

    @virginmedia TV outage ME4?

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    @SpursKS @virginmedia What's the issue

  • WeHateHills WeHateHills (@WeHateHills) reported from South Woodham Ferrers, England

    @ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    @westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?

  • NicklessColin Colin Nickless (@NicklessColin) reported from Southend-on-Sea, England

    @virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

  • jooz282 Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

  • keldaaa Kelda🥤 (@keldaaa) reported from Canvey Island, England

    @virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.

  • KeeleyOF101 Keeley O'Flaherty (@KeeleyOF101) reported from Thundersley, England

    @virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    @virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

  • Winclouduk 🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported from Rochester, England

    @virginmedia is there internet issues in the Medway area?

  • jooz282 Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NatalieReading4 Natalie Reading (@NatalieReading4) reported

    @virginmedia I've still not had a response for my complaint ..after your technician attended I've been left with no land line for a 2nd time ...I'm paying for a service a cannot use ?

  • smart4ease Chris (@smart4ease) reported

    @virginmedia Lost 2 hours yesterday trying to get through and 30 mins so far this morning. I know its really bad times atm but seriously?!?!?!?!?!?!?!?!?

  • moviola45 Margo (@moviola45) reported

    @virginmedia can someone (support team) from Virgin Media get in contact ASAP! I’m waiting!

  • 3eemilyrayner3 emilŷ (@3eemilyrayner3) reported

    in all seriousness you don’t even need to worry sky I wouldn’t recommend virgin media to my worst enemy xxx

  • jletot17 Jo Dewhurst (@jletot17) reported

    @virginmedia what’s happening with WiFi in gl3 area please? It has been very poor over last couple of days and not heard anything to suggest you’re working on it. Lots of people working and studying from home so can you say what the disruption is?

  • RegiusInsight Terry Wong (@RegiusInsight) reported

    @virginmedia give me a customer service number please??

  • greatthingsnot Suj (@greatthingsnot) reported

    @virginmedia Complaint was raised on 19th Jan C-1901213161 - spoke to a manager on escalation who promised to get back to me in 1-2days - nothing. Also nothing from the complaints team. Now?

  • hughsyb Barry (@hughsyb) reported

    @virginmedia Service back on but had problems of service dropping off constantly since before Christmas. Done all resets incl factory. Cannot get to speak to anyone caught in a loop.

  • Paulfoster_64 Paul foster (@Paulfoster_64) reported

    @virginmedia That is something that I cannot answer as I have no way of knowing as everything goes down ar the same from iPads to echoes everything drops off at the same time, at random times

  • Lego_2_Lets_Go Ryan Cuzen (@Lego_2_Lets_Go) reported

    @virginmedia Issues are still ongoing, my devices still dropping on and off of wi-fi