Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Canvey Island, Basildon, Southend-on-Sea, South Benfleet, Gillingham, Chatham and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Canvey Island |
Wi-fi | |
| Basildon |
TV | |
| Southend-on-Sea |
Total Blackout | |
| South Benfleet |
Internet | |
| Gillingham |
Internet | |
| Chatham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange
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C Borrill-Bromige
(@cboxot) reported
from
Rochester, England
@virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!
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Matt Frow
(@Matty411) reported
from
Corringham, England
@virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia They haven’t got through to anyone to cancel it yet?
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grizzly_gooner
(@GoonerGrizzly) reported
from
Thundersley, England
@virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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grizzly_gooner
(@GoonerGrizzly) reported
from
Thundersley, England
@virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
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C Borrill-Bromige
(@cboxot) reported
from
Rochester, England
@virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔
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Scott Wickham
(@Scott_Wic) reported
from
Rochester, England
@virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia
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Lisa Philpott
(@Lisa2672) reported
from
Rayleigh, England
@Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.
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grizzly_gooner
(@GoonerGrizzly) reported
from
Thundersley, England
@virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Fisher
(@GaryFisher5) reported
@virginmedia awful. Truly, truly awful. You promised us we would have our broadband ready in our new home on the 13th January. Emailed me on the evening of the 12th to reschedule to 27th. Myself and my wife have to work from home.
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Mr N
(@WestWickhamGeek) reported
@virginmedia I don’t believe you. Your advice is to call the police during a global pandemic because I got a call at 3am, when this is likely a fault on the line that your won’t come and fix.
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Claire Burrows
(@claireburrows26) reported
@virginmedia Hi there. The call was definitely terminated intentionally. Feel free to listen to the call. I can message you the time it occurred and my complaint number. I’m disgusted at the way I was spoken to - the technician was aggressive, argumentative and completely unhelpful.
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Carol Mcnelis
(@CarolMcn81) reported
@virginmedia my service has been terrible since I was "upgraded" to faster service. Buffers and cuts out constantly 😔
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Solid Snake
(@Pannu_123) reported
@virginmedia Absolute dog **** service
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Sbs521
(@Sbs521) reported
@virginmedia keeping their customers entertained by putting prices up and slowing down broadband speeds whilst people work from home and study from home. Poor customer service wait over an hour on multiple occasions before line is disconnected. No interest in their customers! 😡
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Charlie Wood
(@GotWood89) reported
@virginmedia the time has come. We must break up. Your phonelines are rejecting me... Can you Twitorz help?
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Clare Fletcher
(@ClareFletcherTU) reported
@virginmedia we are having trouble accessing on demand services and the help section doesn’t provide any help just keep getting a message saying can’t access this at the moment
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Rob J Bird
(@Wobbie_Bird) reported
@virginmedia how can you terminate my call at 9PM stating that because you close AT 10PM you cannot take my call this evening? Been on hold 50 mins already!! 😡 Just how poor is your customer service!?
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Vera Deacon
(@veradeacon) reported
@virginmedia need to speak to someone ASAP, raised a complaint and was told I would get a call back within 72 hours, no call back, not good enough. Can someone contact me please...