Virgin Media Outage Report in Southend-on-Sea, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0, SS2 and SS99.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Rochester, Gillingham, Sheerness, Chatham, South Benfleet and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
TV | |
| Southend-on-Sea |
TV | |
| Basildon |
Internet | |
| Basildon |
Wi-fi | |
| Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Debz Glover😜
(@DebzGlover) reported
from
Basildon, England
@virginmedia Hi, no service issues in my area according to your website
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Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
@Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Laura Elliott
(@LAURABELLE72) reported
from
Thundersley, England
Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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nickihendrix
(@nickihendrix4) reported
from
Basildon, England
@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia No advice, no contact = appalling service. This is the problem!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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Lawrence Gardiner ➡️
(@LawroGardiner) reported
from
Basildon, England
@Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Faulty equipment, price rise and awful customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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shannon
(@rmjfletcher) reported
@virginmedia my wifi keeps freezing but you’ve not updated your service page to reflect these issues, how can I get this in writing to confirm to my work please?
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Bruno Belcastro
(@argen) reported
@virginmedia Hi, I'm being charged more than a contract that I recently signed and there's no option to contact you on the site. Can you please help?
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Lisa Martin 🤍🖤
(@lisalouann) reported
@virginmedia 1) After being on the phone for over an hour explaining our issue of no WIFI upstairs, Tivo box not working properly and not able to view Prime or On Demand Live Events we’ve purchased, the polite Virgin rep needed to get authority from a Floor Manager to book
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Stoo Parker
(@StuartAParker) reported
@vmbusinesshelp @vmbusiness OK, I’ll play the game again. I’ll report back here with how well they did resolving the issue.
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Dr. Renuka Mudunuri
(@nanipals) reported
@virginmedia When myself and my wife both are in teams or zoom call, we are facing issues after a few minutes. We are also finding issues when connected to VPN. Your technical service guy told us that you don’t support using VPN Is it correct?
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Nigel
(@NoswadLegin) reported
@virginmedia what are the issues with the broadband/ internet / WiFi in the Caterham area? How long until they are fixed?
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Dr. Renuka Mudunuri
(@nanipals) reported
@virginmedia , why internet is more unstable when we are in zoom or teams call? What is the use of 350MBPs or 1GBPs connection? Most unreliable provider.
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Lisa Martin 🤍🖤
(@lisalouann) reported
@virginmedia 4) I will be cancelling my contract and moving to Sky as you are not providing the full service we are paying for. From a very dissatisfied and unhappy Virgin customer with over 16 years’ loyal service to you! Please respond.
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Stoo Parker
(@StuartAParker) reported
@vmbusinesshelp @vmbusiness This is beyond a joke. Contacted CC and explained. The response? “Sorry to read this Stuart, give the guy’s a faults a crack at fixing the issue” with a link to check outages!!! And a suggestion to contact the faults team! OMG, you are beyond incompetent!
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Dr. Renuka Mudunuri
(@nanipals) reported
@virginmedia , All guys we realised a new fact from VirginMedia. They are saying that We should not use VirginMedia broadband for work from home as we are using VPN. The most unstable,and unreliable service in UK.