Virgin Media Outage Report in Southend-on-Sea, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 , SS2 and SS99 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Rochester, Gillingham, Sheerness, Chatham, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
TV | 4 days ago |
|
Southend-on-Sea
|
TV | 6 days ago |
|
Basildon
|
Internet | 6 days ago |
|
Basildon
|
Wi-fi | 7 days ago |
|
Southend-on-Sea
|
Wi-fi | 9 days ago |
|
Southend-on-Sea
|
Internet | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
-
Marc Corn (@marcsnappy) reported from Basildon, EnglandHey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.
-
Chris Tring (@drongo123uk) reported from Gillingham, England@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
-
Richard S (@engineer59a) reported from Corringham, England@virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡
-
mark Steven (@dickinson_mark) reported from Southend-on-Sea, England@virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help
-
Richard S (@engineer59a) reported from Corringham, EnglandVirgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now
-
Robert Bailey (@Bunglebob66) reported from Rochester, England@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
-
Richard S (@engineer59a) reported from Corringham, England@virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently
-
Karen Gale (@karengale7) reported from Corringham, England@virginmedia I'm really fed up I've waited 45 minutes to speak to you to cancel my services after yet another price increase to be told I've got another 30 minutes to speak to another team I'll go sky for a cheaper deal now
-
Lawrence Gardiner ➡️ (@LawroGardiner) reported from Basildon, England@Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.
-
Richard S (@engineer59a) reported from Corringham, England@virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡
-
Sharon (@sharonblaxland) reported from Southend-on-Sea, England@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
-
Karen Gale (@karengale7) reported from Corringham, England@virginmedia No I've not I will call and cancel my package over the weekend
-
Karen Gale (@karengale7) reported from Corringham, England@virginmedia I was waiting to speak to your team after asking to cancel my contract and got cut off just before 9pm!!! Urrrrggghh
-
Marc Corn (@marcsnappy) reported from Basildon, England@Shadow_Official @virginmedia This issue I found happened more on wifi, I had to put in a secondary switch and run everything via Ethernet.
-
Football 4 All (@WUFC2005) reported from Southend-on-Sea, England@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
-
Debz Glover😜 (@DebzGlover) reported from Basildon, England@virginmedia Hi, no service issues in my area according to your website
-
Ryan (@RyanTCB) reported from Basildon, EnglandI hate phoning virgin media at weekends and getting the Indian support centre 🤬
-
Richard S (@engineer59a) reported from Corringham, England@virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service
-
Ashley Snowdon (@sudoash) reported from Gillingham, England@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.
-
Sharon (@sharonblaxland) reported from Southend-on-Sea, England@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sian Moody 🦋🦋🦋🦋🦋 (@slouisa3) reported@virginmedia how do I request a new WiFi box? We need a new one, it’s terrible
-
Ranjith Mahamani (@consultphysio) reported from Peterborough, England@virginmedia Rubbish customer care! Three last minute cancellations over 2 months! Still waiting for broadband installation! Far too many third party contractors who are useless 🙄🙄🙄! Everyone pls stay off Virgin
-
David (@gingertrvlguru) reported@virginmedia So it's now finally done, but by your high pressure delaying tactics, I've gone from a satisfied customer at 08.30 this morning to one that is fuming. Totally unacceptable. The whole interaction took an hour. What a waste of time.
-
Justin C (@supasaffa) reported@55blueballoons @virginmedia They have the most pathetic call centre and customer service. I was a customer for over 10 years and have received the worst service when leaving them. I will never go back to virgin or recommend them to anyone. Stay away and use Sky
-
Simon Singleton (@simon_singleton) reported@virginmedia our internet is still having constant issues after a week of it being flagged on Virgin website. How do we find out ETA of a fix and get a refund for this month?
-
Lorna greenheld (@Lorna227) reported@virginmedia I don’t know what’s worse your customer service or the Wi-fi connection. Seriously can’t believe how a company can do what they have the past few days and get away with it.
-
GG (@JustGG11) reported@virginmedia I have had a text with a date, Iv had no phone call. This is now an emergency so why have I not been called to explain what’s is happening?
-
G Steven (@Openclimb75) reported@gingertrvlguru @virginmedia They were dreadful when my mum had them. Internet never worked properly and trying to get any tech support took hours and was impossible. She cancelled.
-
Alexandra Goddard 🏴 🇬🇧😈🐰 (@BLUESKY20) reported@virginmedia And no I don't use WhatsApp. I am just going to have to resign myself to another hour listening to hold music aren't I? I just want an explanation of why I am being charged this much for a service I wasn't using. And that I was out of contract for at the time.
-
David (@gingertrvlguru) reportedHi @virginmedia I'm trying to cancel my broadband via your WhatsApp chat service. I've told the person *four* times that I'm not interested in another deal and they still won't process the disconnection. Getting exceptionally frustrated.