Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0, SS2 and SS99.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 03/25/2026 12:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Rochester, Basildon, Gillingham, Sheerness, Chatham, South Benfleet and Canvey Island.

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City Problem Type Report Time
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Internet
United KingdomRochester TV
United KingdomRochester TV
United KingdomBasildon Internet
United KingdomBasildon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • Paul_Ilett Paul Ilett, Author (@Paul_Ilett) reported from Southend-on-Sea, England

    @fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

  • jooz282 Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

  • Just_Daz_Young Darren Young 📺 (@Just_Daz_Young) reported from Gillingham, England

    @virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.

  • Dearnormajeane lindsay wood (@Dearnormajeane) reported from Southend-on-Sea, England

    @kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

  • KeeleyOF101 Keeley O'Flaherty (@KeeleyOF101) reported from Thundersley, England

    @virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?

  • WeHateHills WeHateHills (@WeHateHills) reported from South Woodham Ferrers, England

    @ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    @virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    @SpursKS @virginmedia What's the issue

  • jooz282 Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......

  • Winclouduk 🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported from Rochester, England

    @virginmedia is there internet issues in the Medway area?

  • lillyelizax SatansLittleGirl🔮 (@lillyelizax) reported from Gillingham, England

    @virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff

  • NicklessColin Colin Nickless (@NicklessColin) reported from Southend-on-Sea, England

    @virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.

  • Just_Daz_Young Darren Young 📺 (@Just_Daz_Young) reported from Gillingham, England

    @virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • niamh49967489 niamh (@niamh49967489) reported

    @virginmedia HELP! there is no video showing on screen despite their being volume how can we solve this

  • danishawusa dani shaw (@danishawusa) reported

    @virginmedia I’ve been waiting on your chat bot for over a week waiting for someone to help me. Advisers come and go and don’t actually help. We are trying to get an updated router so the wifi will work better. Please advise best way to get someone to help. Thanks

  • sllewnomis Simon Wells (@sllewnomis) reported

    @virginmedia We've currently been on hold for well over an hour trying to get through to you about our Internet not working all day today. You are not answering the phone. We will not pay our bill until our issue is resolved. We would like you to sort it please.

  • JohnWalton86 John Walton (@JohnWalton86) reported

    @virginmedia Obviously your broadband speed isn't the only slow thing you do

  • simonlyall_p simon lyall (@simonlyall_p) reported

    And again @virginmedia this has been going intermittent for weeks now. Multiple speed tests show packet loss and poor speed. Hour+ waits on hold on phone to get hung up on. What's being done?

  • ourmand1712 Amanda Bullock (@ourmand1712) reported

    @virginmedia We are also paying for 350mbps and have the top package and 4 TiVo boxes amongst telephone and mobile packages. You get a lot of money out of us and we are not getting the full service we have been contracted.

  • LiamMainwaring8 Liam Mainwaring (@LiamMainwaring8) reported

    @virginmedia shambolic service. Left on hold for nearly 30 minutes with no curtiousy to check on me, ended call after 1hr 19mins.

  • bit_by_bit Nicholas Shearer (@bit_by_bit) reported

    @virginmedia @ChoudhuryJie Just rearranged my contract and removed the landline as it hasn't worked in months, got refund for those months. The new contract has had phone added back onto it for some reason. As you know it is broken do I get a discount each month?

  • Tottenhamkelpie Tottenham kelpie (@Tottenhamkelpie) reported

    @virginmedia ongoing issues with picture quality and have been trying to fix for over a month. Nobody replies on chat and you also stopped replying via Twitter. I have tried all troubleshooting/new cables/resetting etc and no change. I need this resolving ASAP please

  • bit_by_bit Nicholas Shearer (@bit_by_bit) reported

    @virginmedia Just rearranged my contract and removed the landline as it hasn't worked in months, got refund for those months. The new contract has had phone added back onto it for some reason. As you know it is broken do I get a discount each month?