Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Gillingham, Sheerness, Basildon, Rochester, Chatham, South Benfleet and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Total Blackout | |
| Gillingham |
Phone | |
| Sheerness |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Wi-fi | |
| Basildon |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
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Becca
(@becshawyer) reported
from
Wickford, England
@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page
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Colin Nickless
(@NicklessColin) reported
from
Southend-on-Sea, England
@virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.
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Peter Fudge 💙
(@statusquo44) reported
from
Canvey Island, England
@leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
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🏳️🌈🏳️🌈Simon Winstanley 🇬🇧🏴
(@Winclouduk) reported
from
Rochester, England
@virginmedia is there internet issues in the Medway area?
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.
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Paul Ilett, Author
(@Paul_Ilett) reported
from
Southend-on-Sea, England
@fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.
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SatansLittleGirl🔮
(@lillyelizax) reported
from
Gillingham, England
@virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog
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lindsay wood
(@Dearnormajeane) reported
from
Southend-on-Sea, England
@kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Razvan Neacsu
(@RNeacsu) reported
@virginmedia All services are down for 10 minutes now. What's happening??? We rely on your internet to work from home. And now everything is down, internet, TV, phone. Surpisgky the service status states only the Phone is down which is not true. All services are down.
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Jack Sears
(@jack_sears) reported
@virginmedia I’ve recently moved house and tried to transfer my services to my new house. You were unable to provide the service in the area and now you’ve charged me £240 to leave the contract early. How on earth is this fair?
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Pim Pam Pum
(@LiberdadeMarisa) reported
@VirginMediaIE No internet at all in D7. It has been ups and downs for the past 6 days. Virgin doesn't respond to costumer service calls or texts. The least Virgin media could do is post some sort of message on its page to alert it's costumers.
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William Killiner
(@GSXBoy) reported
@virginmedia never buying a mobile from virgin again. Ill just get a sim from them. **** the stress, i can do without it.
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Louise Harlow
(@loubie_lou79) reported
@virginmedia no Internet, phone-in or WiFi again had this issue in our area on Tuesday and the exact same thing again today. OL7 9LU any idea when this will be fixed?
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Louis Barbe
(@LPBarbe) reported
@virginmedia so frustrating, several times last week and now this morning in the London N21 area no service broadband. Can’t make a claim as over several different days. No point being fast if you’re not reliable. WFH what a risk!
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William Killiner
(@GSXBoy) reported
@virginmedia it shouldnt take almost month of calls and correspondence to sort this issue out. Also the number of incompetent people who give you duff info at the call centres is not really a surprise when you cant understand what they are saying.
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Tej Samra
(@TejSamra) reported
@virginmedia disgusted at your service of rectifying your mistakes. On the phone for over an hour, been cut off 3 times and all I keep getting is “I’m sorry” - you wasn’t sorry when you forced a sale on me or sent me bills for a service I haven’t even used yet.
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Tom Sinclair
(@tomsiclair_tom) reported
@virginmedia my broadband is down for the second day running any idea when this will be fixed? EN2 6UD
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Jack Sears
(@jack_sears) reported
@JulianKing_23 @virginmedia Hi Julian. Im facing the same issue Any tips of getting the charge removed?