Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Gillingham, Southend-on-Sea, Basildon and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Chatham |
Phone | |
| Gillingham |
Internet | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@SpursKS @virginmedia What's the issue
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
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Kim Baker was Lovett
(@Kimlovett) reported
from
Southend-on-Sea, England
@virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia Hopefully the confirmation of the rude man losing his job.
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James Young
(@jamesrfyoung) reported
from
Wickford, England
@virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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TDF TT
(@TDF_TT) reported
from
Gillingham, England
@virginmedia TV outage ME4?
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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Kelda🥤
(@keldaaa) reported
from
Canvey Island, England
@virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James V Tooey
(@jvtooey) reported
@virginmedia I did already do this but the team couldn’t do it was meant to a call back from back office which never happened then one of your field reps try helping me but it went to exception
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Yvonne Allan
(@Ykallan40) reported
@virginmedia Need to cancel my virgin media due to finances. Been chatting on WhatsApp since 2pm yesterday
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Lee Daines
(@LeeDaines3) reported
@virginmedia I am so frustrated with your customer service, takes ages to get through, and being told the wrong information. You are breaching our contract and over charging me.
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Stuart Hird
(@Stu_Hird) reported
@virginmedia Hello, it's been going on for a while now and I've tried using the Virgin app to help resolve and boost it as well
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Peter Milburn
(@PeterJMilburn) reported
@virginmedia Can you confirm I can cancel using this address.
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Mr.E
(@MrKenE) reported
@virginmedia @virginhelp @richardbranson I have raised complaints at least 4 times if not more what ever I say it appears to get watered down nothing has moved forward, I asked for a senior managers call/contact me no one has ever called.All I want is a firm install date or a temp solution.
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Arvind Iyer
(@arvindsankaran1) reported
@virginmedia Have called 6 times since morning explaining repeatedly the same thing. Not one person in ur customer support or your pre-install team seem to understand this. They are purposely disconnecting my calls now. I am fed up. Can u arrange an engineer or ask someone 2 call/DM me?
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James V Tooey
(@jvtooey) reported
@virginmedia When the home move team put it though it locked them out the system which the said back office team can only deal with but that call was meant to be done on Monday at 2pm and never happened
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London Tim 🇺🇦#FBPE 🇬🇧🇪🇺🇲🇺🇵🇱🔸️
(@MaldenSaboteur) reported
@virginmedia I've been a customer for 16 years & have generally recommended & and had good words to say about your service. However, you seem unable to resolve dropping my Internet speed from 630Mb to 40 after an "upgrade" and have provided utterly abysmal service in the process
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Tony Price
(@T0nyPrice) reported
@virginmedia I have a one hour lunch break do you think that a) you will answer it b) I won’t have to repeat everything again c) the customer support team can’t answer d) transferred to the customer relation team will answer and not deal. Why is your Online offering failing