Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Southend-on-Sea come from postal codes SS0, SS2 and SS99.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 03/23/2026 12:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Rochester, Basildon, Gillingham, Sheerness, Chatham, South Benfleet and Canvey Island.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Internet
United KingdomRochester TV
United KingdomRochester TV
United KingdomBasildon Internet
United KingdomBasildon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • Twiterteroo Twiterteroo (@Twiterteroo) reported from Gillingham, England

    @virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?

  • adiesmith64 ⚒Adrian Smith⚒ (@adiesmith64) reported from Southend-on-Sea, England

    @KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!

  • coxychris chris cox (@coxychris) reported from Southend-on-Sea, England

    @virginmedia why are no one answering your lines all I wanna do is cancel my package

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia No, I want the postal address for service of a county court summons.

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.

  • sinozza Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

  • briggsym matt (@briggsym) reported from Wickford, England

    @virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.

  • sinozza Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

  • SUEG46 Sue Groves MBE (@SUEG46) reported from Rochester, England

    @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia I think she was recording a fault as far as I could make out due to her poor English

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.

  • DanskiBoyWonder ∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England

    @virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.

  • DanskiBoyWonder ∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England

    @virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

  • pinknblue Helen Dickens (pinknblue):) (@pinknblue) reported from Southend-on-Sea, England

    @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

  • kellydyke08 Kelly **** (@kellydyke08) reported from Southend-on-Sea, England

    @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

  • briggsym matt (@briggsym) reported from Wickford, England

    @virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kraftykoala Gemma (@kraftykoala) reported

    @virginmedia We’ve done all this. We’ve spoken to three separate people who’ve all tried to sell us extenders which we don’t need as the problem is not with the wifi. It’s the most unhelpful helpline in the world, no one wants to send an engineer out

  • CraftyGirl72 CraftyGirl72 (@CraftyGirl72) reported

    @virginmedia can someone contact me regarding my Virgin mobile not working for over a week and discovering all the calls for help from home phone have been charged! They kept me on over an hour this morning... I dread what that is costing as its not showing yet!

  • CollegeJocks CollegeJocks (@CollegeJocks) reported

    I tried again day 109 of no service from @virginmedia @LutzSchueler the incompetence is systemic throughout the business . They dont give a crap about there customers had a look on trust pilot was like reading a horror story . “Caveat Emptor” let the buyer beware with these fools

  • SharafA69155217 Sharaf Ahmed (@SharafA69155217) reported

    @virginmedia No! whatsapp, phone calls, text message no one responds or picks up the phone. emails to complaints! Response call virgin. Absolute horror show of customer services.

  • Walksj James Walker (@Walksj) reported

    @virginmedia I'm on PAYG. This simply isn't good enough. can I request a callback or cancel via email?

  • Zim_Albi Albi (@Zim_Albi) reported

    @virginmedia is anyone in your customer service department?? Being on hold for over 1 hour will be the best way to lose all your customers!!

  • charleneekelly Charlene Kelly (@charleneekelly) reported

    @virginmedia You can't if your not a customer. You have me down as a non paying customer and it is affecting my credit score!

  • babymable Jen (@babymable) reported

    @Ofcom @virginmedia Thank you. I am not the only one having this issue. There twitter page is full of complaints with the same issue. Being disconnected after 1 hour on hold, no live chat, calling to get a message saying there are too busy and to call back layer (no option to be put in a queue)

  • adele______0 Adele Knapp (@adele______0) reported

    @virginmedia I have tried this for multiple days and spent multiple hours on hold. This is completely unacceptable. I would greatly appreciate some better help in being contacted by the customer retentions team.

  • jlsinc Jason Sinclair (@jlsinc) reported

    @christhebarker @virginmedia If you're not impressed now you'll be even less impressed with their service (and the Escher hell of trying to switch networks away from them) 👍