Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Chatham, Gillingham, Basildon, Rochester, Canvey Island, and Wickford.

City	Problem Type	Report Time
Southend-on-Sea	Internet	4 hours ago
Southend-on-Sea	Internet	1 day ago
Southend-on-Sea	Internet	1 day ago
Southend-on-Sea	Internet	2 days ago
Chatham	TV	3 days ago
Chatham	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  roger cole (@RogerCole10135) reported 9 minutes ago from Basildon, England

  @virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 11 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  Sarah Bennett (@sarahhben) reported 12 minutes ago from Gillingham, England

  @virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’

• 
  chris cox (@coxychris) reported 12 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 14 minutes ago from Rochester, England

  @virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.

• 
  Russell Norris (@rrrussboy) reported 16 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  Katie Purkiss (@KatiePurkiss) reported 18 minutes ago from Southend-on-Sea, England

  After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

• 
  grizzly_gooner (@GoonerGrizzly) reported 19 minutes ago from Thundersley, England

  @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

• 
  Tommy Doyle 💙 (@Tommy_Doyle) reported 19 minutes ago from Southend-on-Sea, England

  @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

• 
  Katie Williams (@katie_2521) reported 23 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Katie Purkiss (@KatiePurkiss) reported 29 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

• 
  Simon Norris (@sinozza) reported 30 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  paul fouracre (@moleyfozz) reported 31 minutes ago from Rochester, England

  @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

• 
  Rob Green Jnr (@rob_green86) reported 34 minutes ago from Thundersley, England

  @SpursKS @virginmedia What's the issue

• 
  Sharon Cooper (@vamplady35) reported 43 minutes ago from Gillingham, England

  @jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment

• 
  Mark Gould (@yiddo71) reported 46 minutes ago from Rochester, England

  @virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!

• 
  C Borrill-Bromige (@cboxot) reported 48 minutes ago from Rochester, England

  @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

• 
  Katie Williams (@katie_2521) reported 52 minutes ago from Wickford, England

  @virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected

• 
  🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported 52 minutes ago from Rochester, England

  @virginmedia is there internet issues in the Medway area?

• 
  Mark Gould (@yiddo71) reported 54 minutes ago from Rochester, England

  @virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GR-Bear🏆x55 (@GR_BEAR1979) reported 6 minutes ago

  @virginmedia @JamieGBarry Absolute pish !!! I had an introductory offer of £94 for 18 months !! Then it jumped to £205 😵😵. Exact same package. Looked at recontract - offered less services, slower broadband etc for £170. Don’t believe the recontract nonsense, it’s still expensive and a lesser service

• 
  The Retro In Us (@TheRetroInUs) reported 7 minutes ago

  @virginmedia it would be easier trying to break into a bank that it would trying to access my virgin media and o2 account. You need a simple system. Simple log in to each with a code to link the accounts. Done once. Then finger print login. Its by far the worst ive ever seen

• 
  Telboy (@telboy1968) reported 9 minutes ago

  @virginmedia I am in the HA0 area. TV channels constantly pixelating. When looking at your Service Status page, states resolve date of 18th May. Today is the 27th May. Are you going to compensate customers considering we pay for your service 1 mth in advance

• 
  MidgecpfcⓂ️ (@Midgecpfc) reported 11 minutes ago

  Well done @virginmedia no Internet or TV until 23.05 tomorrow night! How ******** am I supposed to watch the football tonight? So had enough! Glad my contract is done next month!

• 
  Nick Roper⚒️#SBOUT (@nickpaulroper1) reported 12 minutes ago

  @Grahamthecabbie @virginmedia We had these issues for years and have now ditched them. Awful company, even worse customer service. Hidden rises constantly. Now with BT Openreach. Very happy, like chalk and cheese.

• 
  Greeno (@ShaneGreen1980) reported 17 minutes ago

  @JamieGBarry @virginmedia You literally have to change to your partner's name get new contract,and cancel old one every 18 months,it's a joke ,no loyalty at all!

• 
  Cookie (@chrissincl29564) reported 18 minutes ago

  @virginmedia @JamieGBarry But it never matches the new offer prices does it

• 
  Mo (@MrsPeebs208) reported 21 minutes ago

  @JShine06 @virginmedia I really feel for you they are the worst’s ever provider I had two years of complaining that we had problems with our internet and all they ever said was there are no problems in your area why don’t you upgrade no thanks we went to BT we have never had any problems with them

• 
  Mike | Pedro Pé 🦝 | (@MikeF407) reported 21 minutes ago

  @virginmedia @PeteUK7 How bad is it that you’ve been community noted, VM? Very bad. Just stop lying now.

• 
  Lunc Asylum (@LunCAsylum) reported 27 minutes ago

  @JamieGBarry @virginmedia cancel your contract and get virgin media as a new customer in your wifes name, request install the day after your current contract ends....they will tell you you cant do it but i have been for 15 years