Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Rochester, Chatham, Gillingham, Southend-on-Sea, Wickford and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
Total Blackout | |
| Rochester |
TV | |
| Chatham |
Internet | |
| Gillingham |
Internet | |
| Southend-on-Sea |
||
| Southend-on-Sea |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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chris cox
(@coxychris) reported
from
Southend-on-Sea, England
@virginmedia why are no one answering your lines all I wanna do is cancel my package
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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Michael Buckley
(@MikeBuckley2) reported
from
Gillingham, England
@virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No, I want the postal address for service of a county court summons.
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
. @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Twiterteroo
(@Twiterteroo) reported
from
Gillingham, England
@virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ash 🟨🟥
(@akakko86) reported
An update to the Network Driver, looks like I can't blame Virgin Media this morning. (Touch Wood)
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Jason Woods
(@jason84woods) reported
@virginmedia I already have replied, yesterday, I’ve asked for updates I can tell you where I am and you can contact the area manager, he was able to get construction here two weeks before they were due to visit again. I feel like a phone call to Sean will help vastly
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Keff
(@kefyor) reported
Virgin Media is by far the worst ISP I have ever been with. If you value your sanity, pick anyone else.
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Jake Hewitt
(@DrumndJake) reported
I’m certain the @virginmedia customer service department couldn’t collectively boil an egg 🙄 I asked to have my wifi transferred to my new address, they’ve just closed my account entirely. Idiots.
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Daren Buckley
(@DarenBuckley4) reported
@virginmedia Staff that don’t Tell you stuff when you get new phone no one told me I was paying £500 for an Hawaiwi phone i got told all I pay £10 line rental And £14 for virgin media I’ve never even used the phone coz not payin £500 for a phone hawiawi phone are corrupt so not used it Unreal
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ochaye😜
(@badassscotsman) reported
@virginmedia @libertyglobal Got to love this company (NOT) WiFi terrible. I get a better signal using my personal hot spot with 3 than my 200 mg WiFi. Wait there's more I actually answer my calls and emails and text. Unlike this company. Bring on the copy@paste excuses.
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Rick Crichton
(@crites46) reported
@virginmedia #whatcustomerservice well after my last tweet regarding virgin media TV and the worse than poor service, we are still wiating for a call back it's only been 3 weeks! How can you call this customer services? If I was 3 weeks late with my payment you would cut me off!!
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Ryan
(@rharris_16) reported
@virginmedia my wifi keeps going down, assuming the hamster on a wheel you have powering it is getting tired because no way have you actually got advanced technology in place with how useless your connection is
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Alan
(@ProfAncelotti78) reported
@virginmedia Any idea why we’ve just upgraded to 1gigabit internet and it’s gone slower! No live chat and no one answering phones for ages. Abysmal service
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Jason Woods
(@jason84woods) reported
@virginmedia I have a finite amount of time, I have no annual leave left apart from what I’m on this week. If you can’t help get it installed by the end of this week then we cancel. I don’t mean to be dramatic but the nhs can’t spare a single body for any longer than necessary