Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Gillingham, Rochford, South Benfleet, Canvey Island, Chatham, and Rochester.

City	Problem Type	Report Time
Basildon	TV	17 hours ago
Southend-on-Sea	Internet	1 day ago
Southend-on-Sea	Total Blackout	3 days ago
Gillingham	Internet	3 days ago
Basildon	TV	4 days ago
Basildon	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  TDF TT (@TDF_TT) reported 1 minute ago from Gillingham, England

  @virginmedia TV outage ME4?

• 
  Russell Norris (@rrrussboy) reported 3 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  Julie McCarthy (@jooz282) reported 4 minutes ago from Rochester, England

  @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

• 
  Lisa Philpott (@Lisa2672) reported 6 minutes ago from Rayleigh, England

  @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

• 
  ron palmer (@moebius1967) reported 15 minutes ago from Southend-on-Sea, England

  Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 16 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  Onearmedjohn (@onearmedjohn) reported 30 minutes ago from Gillingham, England

  @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

• 
  ron palmer (@moebius1967) reported 33 minutes ago from Southend-on-Sea, England

  I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?

• 
  Tommy Doyle 💙 (@Tommy_Doyle) reported 34 minutes ago from Southend-on-Sea, England

  @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

• 
  Darren Young 📺 (@Just_Daz_Young) reported 35 minutes ago from Gillingham, England

  @virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog

• 
  john perreira (@johnperreira) reported 40 minutes ago from Basildon, England

  @simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys

• 
  grizzly_gooner (@GoonerGrizzly) reported 44 minutes ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 45 minutes ago from Rochester, England

  @virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.

• 
  grizzly_gooner (@GoonerGrizzly) reported 48 minutes ago from Thundersley, England

  @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

• 
  paul fouracre (@moleyfozz) reported 50 minutes ago from Rochester, England

  @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

• 
  Katie Williams (@katie_2521) reported 54 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Paul Ilett, Author (@Paul_Ilett) reported 54 minutes ago from Southend-on-Sea, England

  @fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 56 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  Marc Gallagher (@marcgallagher82) reported 58 minutes ago from Rochester, England

  @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

• 
  ron palmer (@moebius1967) reported 58 minutes ago from Southend-on-Sea, England

  @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mehrdad Yousefi (@MY21_Oracle) reported 8 minutes ago

  Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the UK telecoms group had likely mishandled millions of customer calls.

• 
  Christian Smith (@SmithChristian4) reported 11 minutes ago

  @lukerobins @virginmedia I can stomach the £2 difference in offering, not sure if it’s area based, but a £14 offer for an existing customer when a new one gets it much cheaper is where I draw the line. Virgin I DM’d you as requested and you’re yet to come back to me….

• 
  Minute Market (@Minutemarketio) reported 13 minutes ago

  Virgin Media Gets Fined 🫰 Virgin Media was hit with a £28 million, or roughly $37 million, fine by UK regulator Ofcom for repeatedly making it harder for customers to cancel contracts between 2022 and 2024. That is not just a consumer-rights story. It is a warning for telecom and subscription businesses that “retention tricks” can become regulatory liabilities. In a market obsessed with recurring revenue, cancellation friction is now a legal risk.

• 
  Mila (@LYCOICAT) reported 14 minutes ago

  @virginmedia since you’ve merged with o2 there service has spoiled and causing me immense distress you didn’t read my dm

• 
  Blah! Blah! Blah! (@djnikc) reported 17 minutes ago

  @ElJaffoGuzman @virginmedia you won't help still waiting for a reply myself

• 
  Kingofsalemsdaughter (@salemsdaughters) reported 21 minutes ago

  BBCs report on Virgin Media is 100% accurate. When I informed them that i had moved house to an area they did not cover they pushed me to stay until my contract ended. I had also had several technical difficulties to which they delayed any actions to fix the tech issues; what was the issue? i was unable to change my email. I call their customer service dep and neither of them were able to help me. This happened on several occasions Where i had to wait WEEKS for very easy to solve problems. @virginmedia

• 
  Activists & Agitators ✊️🖕 (@ActivistAgit8or) reported 23 minutes ago

  @Ofcom @CommsOmbudsman u sided with @Virginmedia in our complaint that exposed all of this abusive behaviour to customers. VM claimed a 3rd party was to blame for VM having the wrong address. Yet VM installed my mothers equipment at her 🏡 so how does that add up? U need investigated

• 
  Daithi (@daithigor) reported 27 minutes ago

  I used to be able to cancel Virgin Media over email. I have the emails to prove it. The last time I tried to cancel over email I was told they "changed the system" and had to ring to cancel.

• 
  Sir Rapid Rod (@RodRapid1784) reported 27 minutes ago

  @virginmedia is there a problem with phone signal atm

• 
  fatmogs1 🐎 (@fatmogs1) reported 28 minutes ago

  @virginmedia What about poor O2 customers who have been trying for months, with loads of wasted hours of listening to hold music, to unlock their accounts. I have been told 17 times now that it would be sorted, still not sorted. I think I’ll need to move all my family’s phones.