Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Gillingham, Southend-on-Sea, Chatham, Rochester, Basildon, Wickford, Rochford, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Gillingham	Internet	20 hours ago
Southend-on-Sea	Wi-fi	2 days ago
Chatham	E-mail	4 days ago
Rochester	Phone	5 days ago
Southend-on-Sea	Internet	6 days ago
Chatham	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Onearmedjohn (@onearmedjohn) reported 11 minutes ago from Gillingham, England

  @virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…

• 
  ron palmer (@moebius1967) reported 11 minutes ago from Southend-on-Sea, England

  @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

• 
  Tommy Doyle 💙 (@Tommy_Doyle) reported 14 minutes ago from Southend-on-Sea, England

  @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

• 
  Sam #GSBOUT (@_SamButler) reported 18 minutes ago from Rochester, England

  @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

• 
  Russell Norris (@rrrussboy) reported 22 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

• 
  LiisaJane'x (@LiisaJane) reported 22 minutes ago from Southend-on-Sea, England

  @virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.

• 
  C Borrill-Bromige (@cboxot) reported 23 minutes ago from Rochester, England

  @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

• 
  Penny Rolfe nee Acres (@wonky1961) reported 29 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  Twiterteroo (@Twiterteroo) reported 30 minutes ago from Gillingham, England

  @virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?

• 
  Mark Gould (@yiddo71) reported 30 minutes ago from Rochester, England

  @virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill

• 
  Onearmedjohn (@onearmedjohn) reported 32 minutes ago from Gillingham, England

  @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

• 
  paul fouracre (@moleyfozz) reported 33 minutes ago from Rochester, England

  @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

• 
  Russell Norris (@rrrussboy) reported 34 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  Russell Norris (@rrrussboy) reported 45 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  Julie McCarthy (@jooz282) reported 48 minutes ago from Rochester, England

  @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

• 
  paul fouracre (@moleyfozz) reported 51 minutes ago from Rochester, England

  @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

• 
  Mark Gould (@yiddo71) reported 54 minutes ago from Rochester, England

  Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog

• 
  lindsay wood (@Dearnormajeane) reported 54 minutes ago from Southend-on-Sea, England

  @kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself

• 
  Mark Gould (@yiddo71) reported 58 minutes ago from Rochester, England

  @BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!

• 
  roger cole (@RogerCole10135) reported 60 minutes ago from Basildon, England

  @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wilko 🇬🇧 (@Darren_W70) reported 3 minutes ago

  @virginmedia Not TV we have problems with You installed our fibre on the 29th still isn't working. Every time I call the operator goes through the same script then sends out an engineer. 3 visits so far they all say it's IT. Left my disabled wife and family without internet.

• 
  Gabby Harrington-Poole (@Gabarillo) reported 6 minutes ago

  Non stop problems with @virginmedia over the last couple of months. Today is exceptionally bad. I’m unable to work from home, not great when you’ve got press deadlines. Bet there won’t be any reduction on the direct debit they take! Time for an official complaint I think!

• 
  Lisa (@LisaRacheal) reported 6 minutes ago

  Worst company ever @virginmedia They say the same thing over and over again instead of just sending an engineer to actually fix it. I don’t work for you, you take my money so provide the service

• 
  Joe Duley American voiceover person (@Americanvoiceo1) reported 11 minutes ago

  @virginmedia STILL! Service completely out! No explanation (although app says 'everything is fine') It's deceiving info. No BB OR phone/TV. CAN'T ring customer service-at all. Now, my life's mission is to escalate w/CISAS as #Virginmedia is costing me financially/professionally.

• 
  Callum Ridings (@Unique_Toxic14) reported 16 minutes ago

  @LimbChance @virginmedia internets gone down again can you please comment on this

• 
  Nick Power-Jordan (@Nickcarrick) reported 17 minutes ago

  @virginmedia still waiting to hear about the complaint I raised with your agent who is sending a letter because I couldn't tell him the balance of a bill that was written off 6 years ago by high level complaints but is now affecting my credit score to I need to go to @Ofcom

• 
  Tommy Fitz (@blugun) reported 21 minutes ago

  @virginmedia down again, 2nd time in two days🙄🙄🙄

• 
  Alex DM || ⭐ || (@Xoman08) reported 23 minutes ago

  @PitRucker99 @Starlink The UK is not that bad. Spain is much worse. People pay €49 / month for internet. The problem in the UK is lack of "physical options" but it is getting better: 1. Virgin Media (cable) 2. BT - Telephone lines - ADSL - Fiber optic 3. Three - 5G modem 4. Starlink

• 
  The Phantom (@Th33illuminati) reported 28 minutes ago

  **** @virginmedia I’m done with this service inadequately repetitive unrealisable unreliable *****

• 
  TubzNetz (@TubzNetz) reported 28 minutes ago

  @virginmedia smart move switching from analogue to fibre landlines during business hours, causing broadband to reset, what retard in change control approved that in statement of work?