Virgin Media Outage Report in Southend-on-Sea, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Southend-on-Sea, Basildon, Canvey Island and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Basildon |
Internet | |
| Chatham |
TV | |
| Chatham |
Internet | |
| Basildon |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
-
Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
-
Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
-
Lee Patmore
(@LeePatmore) reported
from
Basildon, England
It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
-
millsey.
(@lulaamillss) reported
from
Basildon, England
@virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.
-
Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
-
Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
Hope @virginmedia fix it before 9 because @LoveIsland Final is on at 9 😖😖😖😖😖
-
Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡
-
john
(@john22_1) reported
from
Southend-on-Sea, England
@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
-
Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia It’s been awful. The connection is sporadic at best.
-
Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
-
Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia There are no faults in my area. The issue is likely to be with the router as the 2.4ghz works consistently on other devices.
-
Suzanne D Edwards
(@TicTac1985) reported
from
Gillingham, England
@virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later
-
Neil Mead
(@neilmead) reported
from
Gillingham, England
Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed
-
jonathan walden
(@wn1wn1) reported
from
Southend-on-Sea, England
@virginmedia Not working here in Southend on most channels
-
liammwren
(@LiamWren) reported
from
Rochester, England
Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia
-
Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
@virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).
-
Kelly 🐰
(@Kelly_QPR) reported
from
Rochester, England
@virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.
-
PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer
(@iamBazSR3rs) reported
from
Runwell, England
@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
-
Tom Ross
(@TomRoss_) reported
from
Southend-on-Sea, England
@virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.
-
Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kiran Rami
(@rami_kiran) reported
@virginmedia your services is terrible… WiFi down again and no help to get me back on line… spoke to everyone. Time to change provider
-
Michael J Sleight
(@sleightyM) reported
@theroyalfactor @virginmedia @virginmedia are so bad in my village it’s been suggested on the village Facebook page we stop posts about them as it’s getting repetitive
-
Lexy F-J 🦊
(@lexyfj_) reported
from
Lincoln District, England
@virginmedia hello, I'm having an issue signing into my online account, I've tried resetting my password and have entered the correct information multiple times, it says that the site doesn't recognise my account/password. Can you please advise?
-
Danny Galway
(@DannyGalway) reported
@GrainneFallon @virginmedia They are the worst. I got rid of them recently and my broadband has shot up and it is reliable every day.
-
Annie Wallace
(@anniewallace) reported
@christineburns @virginmedia Well considering that I will NEVER pay for a BT "line rental" ever again, my options are limited.
-
Emma Squire
(@planet_pootle) reported
@virginmedia hi, any info on when telephone faults will be fixed in KT15 area? It’s been down since early afternoon. Texts received say fault fixed yet status on the app still says issues!
-
Sonia wade
(@Sonnyrugby10) reported
@virginmedia We are sorry you are having intermittent issues with your tv/Broadband in the BH12 area we are trying to fix but as a complex problem may take a little longer
-
Caroline Hastings
(@cazybear) reported
@virginmedia Evening, thank you for reply. It seems to be only sky sports - when I press red button for other Euro 2020 matches it just doesn’t load. Not spoken with VM yet but internet search shows this has been ongoing issue since April 2021 with VM
-
Sonia wade
(@Sonnyrugby10) reported
@virginmedia I was on the phone with 4 agents yesterday cut off 3 times not sure a text message is going to help me. I’m beginning to think virgin don’t care about customers but will soon get a response if I stopped paying my bill as not getting the service I pay for
-
Jamie Houston
(@jimbob_houston) reported
from
Honley, England
@virginmedia hi there I moved to you guys over the bank hols weekend, but my phone number is yet to be migrated and I haven’t been sent a pin for my tv hub so I can’t use all the features, can someone help?