Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/26/2026 06:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Rochester, Chatham, Southend-on-Sea, South Benfleet, Basildon, Canvey Island and Gillingham.

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City Problem Type Report Time
United KingdomRochester E-mail
United KingdomChatham Internet
United KingdomSouthend-on-Sea Wi-fi
United KingdomSouth Benfleet Total Blackout
United KingdomSouthend-on-Sea Total Blackout
United KingdomBasildon TV

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • TomRoss_ Tom Ross (@TomRoss_) reported from Southend-on-Sea, England

    @virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.

  • alancollinspdb Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England

    @virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).

  • wn1wn1 jonathan walden (@wn1wn1) reported from Southend-on-Sea, England

    @virginmedia Not working here in Southend on most channels

  • john22_1 john (@john22_1) reported from Southend-on-Sea, England

    @simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week

  • selman1979 matt (@selman1979) reported from Thundersley, England

    @bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did

  • alancollinspdb Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England

    It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!

  • TicTac1985 Suzanne D Edwards (@TicTac1985) reported from Gillingham, England

    @virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later

  • neilmead Neil Mead (@neilmead) reported from Gillingham, England

    Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed

  • iamBazSR3rs PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer (@iamBazSR3rs) reported from Runwell, England

    @virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡

  • LeePatmore Lee Patmore (@LeePatmore) reported from Basildon, England

    It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia

  • Kelly_QPR Kelly 🐰 (@Kelly_QPR) reported from Rochester, England

    @virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!

  • lulaamillss millsey. (@lulaamillss) reported from Basildon, England

    @virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hogmaster2020 DJS (@hogmaster2020) reported

    @virginmedia Worst customer service Terrible installation Incorrect bills Complete knightmare company

  • fenifipie Feej (@fenifipie) reported

    @virginmedia Cost me more to NOT have a new box installed. I suspect sales targets are to blame here. Thankfully it's now another 18 months before I have to deal with the circus of your call centre again. 3 of them couldn't even understand the issue let alone resolve it. Training was clearly

  • beaniebene Bean (@beaniebene) reported

    @virginmedia Why would I use my wifi wired. Please, no one has time or patience for that. Your wifi is just crap

  • ChrissyCray1 ConsciousThoughts (@ChrissyCray1) reported

    omfg went to buy 30p rizlas and my card gets declined. turns out virgin media just decided to take my internet bill a week early and bump the price by a tenner leavin us wi **** all

  • HelenBob89 Helen Ensom (@HelenBob89) reported

    Leaving @skytv for @virginmedia was the WORST MISTAKE of my life. Been a customer for two weeks already the second major outage of services in our area. No TV and no broadband and no fix due until after midnight! Disgusting! #shittyservice #lookingforawayout

  • marksporter Mark Porter (@marksporter) reported

    @virginmedia internet gone off again in ST7 service is a joke I think I shall be going to another provider I’m paying top dollar for a rubbish service

  • hlshd HLSHD (@hlshd) reported

    @virginmedia I won't waste my time with that. Virgin media knows very well what they are doing, they don't need my complaint to acknowledge it! And I don't need to waste my time more than I already have. I mainly use my internet connection for work from home and it's impossible! I'm out!

  • Dougie05957548 TheRealMacSween (@Dougie05957548) reported

    @virginmedia your people are broken, they’ve had enough of customers complaining at them, the guy I just spoke to said that half his shift have called in sick as a result, and to compound matters - nobody is watching football tonight because of you. I hope you die.

  • BA5H27 Bash #BruceOut #AshleyOut #NoToEuropeanSuperLeague (@BA5H27) reported

    @virginmedia your Internet is ******* garbage. Should I really have to reset my router every few hours. I also get 0 signal 2 rooms away. Anybody know any decent Internet providers.

  • Marialovetattoo Maria (@Marialovetattoo) reported

    @virginmedia can you please explain why I am having problems with WiFi in my daughters bedroom the signal is so week it has been like this for a couple of weeks, my router is downstairs In my livingroom and I am having to keep rebooting it, it's ridiculous 😡