Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Chatham, Basildon, Gillingham, Rochford, South Benfleet, Canvey Island, and Rochester.

City	Problem Type	Report Time
Southend-on-Sea	Internet	16 hours ago
Chatham	Internet	3 days ago
Basildon	TV	4 days ago
Southend-on-Sea	Internet	4 days ago
Southend-on-Sea	Total Blackout	6 days ago
Gillingham	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Michael Buckley (@MikeBuckley2) reported 27 seconds ago from Gillingham, England

  @virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating

• 
  Mark Gould (@yiddo71) reported 3 minutes ago from Rochester, England

  @virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill

• 
  Onearmedjohn (@onearmedjohn) reported 3 minutes ago from Gillingham, England

  @virginmedia I think she was recording a fault as far as I could make out due to her poor English

• 
  Sharon Cooper (@vamplady35) reported 4 minutes ago from Gillingham, England

  @jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment

• 
  Sam #GSBOUT (@_SamButler) reported 9 minutes ago from Rochester, England

  @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

• 
  Mark Gould (@yiddo71) reported 18 minutes ago from Rochester, England

  @virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times

• 
  Rob Green Jnr (@rob_green86) reported 18 minutes ago from Thundersley, England

  @westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!

• 
  ron palmer (@moebius1967) reported 22 minutes ago from Southend-on-Sea, England

  @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

• 
  Russell Norris (@rrrussboy) reported 23 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  Penny Rolfe nee Acres (@wonky1961) reported 25 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  paul fouracre (@moleyfozz) reported 25 minutes ago from Rochester, England

  @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

• 
  Darren Young 📺 (@Just_Daz_Young) reported 31 minutes ago from Gillingham, England

  @virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog

• 
  Julie McCarthy (@jooz282) reported 33 minutes ago from Rochester, England

  @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 36 minutes ago from Canvey Island, England

  @virginmedia Hopefully the confirmation of the rude man losing his job.

• 
  Rob Green Jnr (@rob_green86) reported 40 minutes ago from Thundersley, England

  Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

• 
  Mark Gould (@yiddo71) reported 42 minutes ago from Rochester, England

  @virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number

• 
  Simon Norris (@sinozza) reported 49 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  Mark Gould (@yiddo71) reported 54 minutes ago from Rochester, England

  @virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 58 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  Kim Baker was Lovett (@Kimlovett) reported 58 minutes ago from Southend-on-Sea, England

  @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ari of 🫓twt || 🚯🏳️‍⚧️ (@DY3D_BR4INZzz) reported 3 minutes ago

  @JefferychanRP you have strawpage gimmicks to attend to put the virgin media down

• 
  💙Susan Robinson 🌹🐞💙🐝🐈🐈🐝💙 (@hatetorycuts) reported 5 minutes ago

  @Stsantek @virginmedia So sorry you e switched to EE they’re among the biggest scoundrels of broadband suppliers Disconnected my landline then gave number away Total **** up but no apology & threaten me with £100 exit fee I hate the leeching bastards Look for a smaller more independent company

• 
  Pazuzu (@Craig_Higgins) reported 6 minutes ago

  Hey @virginmedia we've recently just renegotiated our internet with yourselves after the price became completely unaffordable but based on the news Ofcom has found you guilty of deliberately mishandling customer calls, was this an unwise move?

• 
  Claire Fox (@foxclaire1973) reported 7 minutes ago

  @virginmedia I have sent a few private messages. None of you have responded and I must be talking to a wall when I say that someone has USED my address to set up a account with you. I am a sky customer and Plusnet customer

• 
  C Rouchelle 🇪🇺 (@Rouchelle_C) reported 8 minutes ago

  I've been a virgin media customer for a couple of days and already had terrible customer service lol

• 
  Christine💙 (@jaluch) reported 15 minutes ago

  No service at all from @virginMedia nobody to take responsibily for any problems, no manager to speak to its tough we dont care that the attitude.

• 
  ✦Kael✦ (@SulKalra) reported 15 minutes ago

  @JackHansenFIT @drunkandcoding @InternetH0F You are aware that many companies take multiple measures to make it hard to cancel a subscription right? For example in the uk, virgin media is under fire for multiple cases of them actively blocking customers from cancelling their broadband so they could switch to something else

• 
  Stewart Hunt (@stuzig) reported 16 minutes ago

  @virginmedia why is my Internet and TV cutting out several times a day, every day? Was told it would be fixed and to call back if still having problems and now completely unable to get through to anyone. This is not acceptable service

• 
  Dave parks (@daveparkstaz) reported 20 minutes ago

  Jesus lads virgin media commentary is just the worst 😩😩 #JAPvIRE

• 
  b🍌 (@joonipure) reported 20 minutes ago

  @Stsantek @virginmedia Cost me £200 to disconnect! **** virgin media!