Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Wickford, Chatham, Gillingham, Rochford, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Southend-on-Sea	Internet	11 hours ago
Basildon	Internet	1 day ago
Southend-on-Sea	Internet	2 days ago
Southend-on-Sea	Internet	3 days ago
Southend-on-Sea	Internet	4 days ago
Wickford	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Simon Norris (@sinozza) reported 2 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  Tommy Doyle 💙 (@Tommy_Doyle) reported 9 minutes ago from Southend-on-Sea, England

  @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

• 
  Sharon Cooper (@vamplady35) reported 18 minutes ago from Gillingham, England

  @virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.

• 
  Katie Williams (@katie_2521) reported 18 minutes ago from Wickford, England

  @virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected

• 
  Kelly **** (@kellydyke08) reported 18 minutes ago from Southend-on-Sea, England

  @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

• 
  Sharon Cooper (@vamplady35) reported 24 minutes ago from Gillingham, England

  @jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment

• 
  Katie Purkiss (@KatiePurkiss) reported 25 minutes ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  Mark Gould (@yiddo71) reported 39 minutes ago from Rochester, England

  @virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!

• 
  Sarah Bennett (@sarahhben) reported 40 minutes ago from Gillingham, England

  @virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’

• 
  Russell Norris (@rrrussboy) reported 43 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

• 
  C Borrill-Bromige (@cboxot) reported 45 minutes ago from Rochester, England

  @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

• 
  Mark Gould (@yiddo71) reported 50 minutes ago from Rochester, England

  @BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!

• 
  Penny Rolfe nee Acres (@wonky1961) reported 51 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  Katie Purkiss (@KatiePurkiss) reported 52 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  Penny Rolfe nee Acres (@wonky1961) reported 53 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  Julie McCarthy (@jooz282) reported 55 minutes ago from Rochester, England

  @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

• 
  Sam #GSBOUT (@_SamButler) reported 57 minutes ago from Rochester, England

  @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

• 
  Mark Gould (@yiddo71) reported 57 minutes ago from Rochester, England

  @virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!

• 
  Colin Nickless (@NicklessColin) reported 58 minutes ago from Southend-on-Sea, England

  @virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 60 minutes ago from Wainscott, England

  @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frank Talking 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@AgnstModFball) reported 4 minutes ago

  @Hughesy_B @virginmedia Worst company in the UK

• 
  Clare B (@Gagabids) reported 12 minutes ago

  We've had no Prime for 3 days, what is the issue? @virginmedia

• 
  Jack Ball (@j_ball13) reported 14 minutes ago

  .@virginmedia your bereavement team are a nightmare. We’re trying to transfer account from my deceased parent but we’ve been told we have to immediately cancel within 24 hours? Baring in mind we haven’t got anything else sorted to continue? Is this policy you promote to everyone?

• 
  Alan Roberts (@AlanRob68902430) reported 14 minutes ago

  @shenry1972 @virginmedia @skytv Same with me 22 ish years, no call to try keep a customer just threats of charges if I don't post there router

• 
  Jan (@geminicat7) reported 17 minutes ago

  🛜 I’m safely back from the dentist’s 😷 (only a 6 monthly check-up and all was well) but now our internet is down and not likely to be resolved until 17:30! @virginmedia 👋 I can’t afford to use up my mobile data chatting on social media so I’ll see you when / if it’s sorted!

• 
  ＮＩＣＫ🇬🇧 ⚽ＬＥＩＣＥＳＴＥＲ.ＣＩＴＹ.ＦＣ⚽ (@Nick_LCFC_fan_1) reported 18 minutes ago

  @virginmedia I have more problems with your Virgin 360. When I'm watching a programme that is also being recorded. When I change channel during the adverts and then turn back it won't let me rewind! The old software let me do this from 2017-2026... Why did you remove so many features?

• 
  Sophie 🏳️‍🌈 (@FarrantSoph) reported 18 minutes ago

  @virginmedia really disappointed with the customer service I received today. Phoned to cancel my tv package (my contract ends in 41 days) I only require broadband. More in comments.. @Ofcom

• 
  Ermito Fernandes (@ErmitoF) reported 21 minutes ago

  Hi any idea whats whats happening with the service outage in Hinckley Road, Narborough Road area since morning? This is so unreliable as I lost my today's appointments as there was no prior intimation of this outage. When is this expected back online? @virginmedia

• 
  Hells Bells (@boomhellsbells) reported 26 minutes ago

  @virginmedia experiencing outage of broadband since yesterday afternoon, it stated fix by 4.07am then moved to 4.07pm today! Working from home with no internet means now on my on second day of not being able to work 😖 you must know what is wrong!! Not just “there’s an issue”

• 
  Dan Lowe (ʙᴀʀᴍʏ ʙʟᴜᴇʙɪʀᴅ) (@BarmyBluebird94) reported 26 minutes ago

  @virginmedia sort out the connection issues in Cardiff, trying to work from home isn’t easy with you guys