Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/08/2026 16:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Canvey Island, Basildon, Southend-on-Sea, South Benfleet, Gillingham, Chatham and Rochester.

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City Problem Type Report Time
United KingdomCanvey Island Wi-fi
United KingdomBasildon TV
United KingdomSouthend-on-Sea Total Blackout
United KingdomSouth Benfleet Internet
United KingdomGillingham Internet
United KingdomChatham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number

  • DanskiBoyWonder ∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England

    @virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.

  • HeyYouItsCorrie HeyYouItsCorrie (They/Them) (@HeyYouItsCorrie) reported from Rochester, England

    @suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service

  • briggsym matt (@briggsym) reported from Wickford, England

    @virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup

  • Tommy_Doyle Tommy Doyle 💙 (@Tommy_Doyle) reported from Southend-on-Sea, England

    @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

  • DanskiBoyWonder ∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England

    @virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!

  • TylerTowers Ashley Halliday (@TylerTowers) reported from Gillingham, England

    I’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia

  • tolu_____ Tolu (@tolu_____) reported from Basildon, England

    @virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

  • emilymorgan_x Em💛 (@emilymorgan_x) reported from Basildon, England

    Can someone pls explain to me why @virginmedia wifi is so shockingly ****

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog

  • adiesmith64 ⚒Adrian Smith⚒ (@adiesmith64) reported from Southend-on-Sea, England

    @KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!

  • briggsym matt (@briggsym) reported from Wickford, England

    @virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.

  • sarahhben Sarah Bennett (@sarahhben) reported from Gillingham, England

    @virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’

  • owensirons93 Andrew Owen (@owensirons93) reported from Corringham, England

    @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hted97 B (@hted97) reported

    Wi-Fi down phone signal keeps dropping @virginmedia is an absolute mess right now.

  • mcairnes2009 Michael C (@mcairnes2009) reported

    @virginmedia For goodness sake how many more times have I got to repeat myself to your team?? I had the original email with CH code and I haven’t got the vouchers after 120 days!! And still no one is directly sorting the issue!!!

  • Raysey2 Raysey (@Raysey2) reported

    @virginmedia Shambles virgin not working again

  • t0m4sm0i Tom (@t0m4sm0i) reported

    @virginmedia 2 days this month without broadband and now TV is down. Received SMS about engineering work in area and now can’t get through to anyone on the phone to get some ££ off my next bill virgin media is shocking #rubbishservice

  • kimturner70 Kimberley Turner (@kimturner70) reported

    @virginmedia So when your system fails you’re telling customers it’s because the wifi signal through their home needs boosting and you will charge them more for the pleasure. I have signal extenders. But no extender can extend a signal that’s not coming into the router 😡

  • Sdot09 Matt (@Sdot09) reported

    @virginmedia Down again for the 5th day in a row #shitshow

  • katerodenhurst Kate Rodenhurst (@katerodenhurst) reported

    @StuartWilksHeeg @virginmedia Google the number for their customer services and phone it - you will never find it on the website, you just go round and round a spiral of links to help pages which aren’t helpful.

  • kimturner70 Kimberley Turner (@kimturner70) reported

    @virginmedia I’m no expert but even I know you can’t extend a wifi signal via any piece of kit if the signal is failing to come into the router. So how do I speak to someone at a level above your Indian call centre who wants to defraud me of money I do not need to spend?

  • Jacquieann37 Jacquie (@Jacquieann37) reported

    @virginmedia corporate, faceless and unbelievably poor service. Would love to speak to someone who doesn’t keep repeating sentences from a crib sheet. 4 days waiting in and over 200 minutes on the phone 😠😠😠 appalling

  • ShadEO9 Fran O'Reilly (@ShadEO9) reported

    @virginmedia Please do. I know it's not your issue directly, but being transparent with your customers given the current living financial difficulties is so very important.