Virgin Media Outage Report in Southend-on-Sea, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0, SS2 and SS99.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Rochester, Gillingham, Sheerness, Chatham, South Benfleet and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
TV | |
| Basildon |
Internet | |
| Basildon |
Wi-fi | |
| Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Richard S
(@engineer59a) reported
from
Corringham, England
Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia I was waiting to speak to your team after asking to cancel my contract and got cut off just before 9pm!!! Urrrrggghh
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Ryan
(@RyanTCB) reported
from
Basildon, England
I hate phoning virgin media at weekends and getting the Indian support centre 🤬
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Kelly Dyke
(@kellydyke08) reported
from
Southend-on-Sea, England
@virginmedia checked the website apparently no issues in my area, yet tv and WiFi keeps going off 👎🏻👎🏻
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia No I've not I will call and cancel my package over the weekend
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S H A N
(@shannonispeng) reported
from
Southend-on-Sea, England
@virginmedia are trying to say I owe them 2 months of bills even though I can see on my bank statement I paid last months bill. Can someone please advise me as I just sat on hold for 30 minutes only for the rude inept **** to hang up on me after placing me on hold. #fuming
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently
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Marc Corn
(@marcsnappy) reported
from
Basildon, England
Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia I'm really fed up I've waited 45 minutes to speak to you to cancel my services after yet another price increase to be told I've got another 30 minutes to speak to another team I'll go sky for a cheaper deal now
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡
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Lawrence Gardiner ➡️
(@LawroGardiner) reported
from
Basildon, England
@Dianemiddleto @tankhead666 @virginmedia Thanks. I got the text hours after talking to Virgin Media on the phone to activate my hub after a house move. Never had it before. Something not right in their call centres.
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Mr.G - Longy - Graham
(@MrG48) reported
from
Gillingham, England
@JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence
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Aaron
(@HazardOnTrack) reported
from
Rochester, England
@virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs
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mark Steven
(@dickinson_mark) reported
from
Southend-on-Sea, England
@virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help
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Lad In His Thirties
(@LIHT80) reported
from
Wickford, England
@SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡
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Ashley Snowdon
(@sudoash) reported
from
Gillingham, England
@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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(((Shimon Ben Chaim))) ⚒⚒⚒⚒⚒⚒⚒
(@Eastendhammers) reported
@virginmedia why are you adding bogus charges to an 88 yr mans account then we we question it your very rude foreign call handler is abusive I suggest you dm me
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Candice
(@Gemichico) reported
@virginmedia Nope. Just going to cancel. If I want peer support I’ll join one for free. Can you tell me how to cancel via a real person please
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Gordon Tozer (Gloucester)
(@Gortozer) reported
@virginmedia - Hi Virgin Media. We cannot access our online account service. Nothing we input is accepted. Your call centres are very, very busy!!!
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Sarah Seston
(@SSeston) reported
@virginmedia your customer service is a joke!!!!!
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clare yates
(@clareya58056967) reported
Really frustrating customer service unable to get through to anyone, no replies on chat. Poor broadband service on speed test paying 200mbps receiving 3mbps minimum guaranteed download speed should be 107mbps. Please can someone respond. @virginmedia
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Ryan Underwood
(@RyanUnderwood86) reported
@virginmedia It just seems like Virgin Media is staffed by 3rd party support that doesn't want to own or resolve a problem at the least. At worst you are illegally hiking up my tariff and not allowing me to leave within a cop to keep a sale.
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Chris James
(@christPJames) reported
@JayneKathryn @virginmedia @helenlouise2702 I must have messaged them 100 times on here. I call their help line 10 times every day, never get through. Not sure what else to do
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william wood
(@william62420336) reported
@virginmedia I’m afraid I’ve just cancelled my virgin media account and I’m unlikely to return because if your awful customer service. Please don’t send me any generic responses. Try to type something human and meaningful. Please
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michael bradley
(@bradval978) reported
@virginmedia hi,im giving you 24 hours to sort my problem out or your direct debit is getting stopped and all your gear will be deposed off in my bin, clocks ticking 👍
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Owen Harrison
(@OwenHarrison96) reported
@virginmedia your customer service chat is shocking, been speaking to your chat, they then pass me through two teams an then into a 4 hour queue after already waiting an hour to speak to someone, we haven't even had an install yet and beginning to regret it