Virgin Media Outage Report in Southend-on-Sea, England
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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 and SS2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Canvey Island, Rochester, Chatham and Gillingham.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Internet | |
| Basildon |
Internet | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog
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HeyYouItsCorrie (They/Them)
(@HeyYouItsCorrie) reported
from
Rochester, England
@suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service
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Em💛
(@emilymorgan_x) reported
from
Basildon, England
Can someone pls explain to me why @virginmedia wifi is so shockingly ****
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Tommy Doyle 💙
(@Tommy_Doyle) reported
from
Southend-on-Sea, England
@virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?
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Tolu
(@tolu_____) reported
from
Basildon, England
@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.
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⚒Adrian Smith⚒
(@adiesmith64) reported
from
Southend-on-Sea, England
@KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.
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Andrew Owen
(@owensirons93) reported
from
Corringham, England
@virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed
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matt
(@briggsym) reported
from
Wickford, England
@virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…
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Ashley Halliday
(@TylerTowers) reported
from
Gillingham, England
I’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia
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∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.
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Sarah Bennett
(@sarahhben) reported
from
Gillingham, England
@virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@mrpaulhoare) reported
@virginmedia You never sent anything ????
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Benjamin Cohen
(@benjamincohen) reported
@virginmedia Thanks for stating the blinding obvious. I’m clearly so stupid I wouldn’t have done this before calling your moving team.
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Gill Murray
(@GillMur22235519) reported
@virginmedia I have been trying since Jan 2021. Only this morning have I bounced back again not being answered appropriately for many reasons. I have two complaint no's now also. I would appreciate help if someone is able to follow up my concern .
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Tony Jefferies
(@realtjefferies) reported
@virginmedia I will but I have to say the response that I’m getting from the online chat is poor. I’ve raised the issue about being misled on the contract, but my only options are to pay more money for the kids tv or leave...and pay more money. Never had such poor service in the years with VM
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Rowena Johnstone💙
(@JohnstoneRowena) reported
@virginmedia slowly but surely disliking this service provider. 2 keyworkers working from home and kids = crashes most mid morning to lunchtime. Teams and discussions turn into 1 in 5 words heard and guessing games. Sort it out, been a ctr forever but really considering a move.
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Katerina B.
(@Katte_B) reported
@virginmedia 2/2 a contract was never sent to me. So you have been charging me for three years without me singing anything. But if you could fix the issue and send me my contract it would be great! Thanks :)
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Tint & Grade
(@tintandgrade) reported
@virginmedia my broadband is down. I've tried turning it off and on again a few times. Any tips?? #workingfromhome!
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Chloe Turner
(@ChloeTurner_98) reported
@Yonny1975 @luckster40 @virginmedia I must have dodgy connection, internet is terrible most the time unfortunately 😔
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Gracie
(@gracierosechid1) reported
@virginmedia Still hasn't been solved and the only decent customer service has been from here so will be leaving as we aren't getting the service we were promised for the price we pay.
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King Chicken Strip 👑
(@johnboy2601) reported
@Yonny1975 @virginmedia Mate wanted to cancel the TV and go broadband only, it was all oh you can't do this or that or this. All threats just do what I'm asking you muppets!!