Virgin Media outages and service status in Southend-on-Sea, England

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Wickford, Basildon, Chatham, Gillingham, Southend-on-Sea, Rochester, and Rochford.

City	Problem Type	Report Time
Wickford	Wi-fi	5 days ago
Basildon	Internet	5 days ago
Chatham	Wi-fi	8 days ago
Gillingham	Internet	8 days ago
Southend-on-Sea	Internet	12 days ago
Southend-on-Sea	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  roger cole (@RogerCole10135) reported 27 seconds ago from Basildon, England

  @virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.

• 
  ron palmer (@moebius1967) reported 3 minutes ago from Southend-on-Sea, England

  Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.

• 
  Darren Young 📺 (@Just_Daz_Young) reported 7 minutes ago from Gillingham, England

  @virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog

• 
  Russell Norris (@rrrussboy) reported 19 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

• 
  Sam #GSBOUT (@_SamButler) reported 19 minutes ago from Rochester, England

  @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

• 
  Mark Gould (@yiddo71) reported 22 minutes ago from Rochester, England

  @virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!

• 
  ron palmer (@moebius1967) reported 25 minutes ago from Southend-on-Sea, England

  @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

• 
  Katie Purkiss (@KatiePurkiss) reported 25 minutes ago from Southend-on-Sea, England

  After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

• 
  Mark Gould (@yiddo71) reported 27 minutes ago from Gillingham, England

  @virginmedia has the shittest broadband and customer service in the world!!!

• 
  Kelly **** (@kellydyke08) reported 27 minutes ago from Southend-on-Sea, England

  @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

• 
  Andrew Owen (@owensirons93) reported 29 minutes ago from Corringham, England

  @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

• 
  WeHateHills (@WeHateHills) reported 31 minutes ago from South Woodham Ferrers, England

  @ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems

• 
  Marc Gallagher (@marcgallagher82) reported 33 minutes ago from Rochester, England

  @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

• 
  Scott Wickham (@Scott_Wic) reported 37 minutes ago from Rochester, England

  @virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 40 minutes ago from Canvey Island, England

  @virginmedia Hopefully the confirmation of the rude man losing his job.

• 
  ron palmer (@moebius1967) reported 45 minutes ago from Southend-on-Sea, England

  Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......

• 
  Mark Gould (@yiddo71) reported 46 minutes ago from Rochester, England

  @virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 54 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  Russell Norris (@rrrussboy) reported 55 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  Helen Dickens (pinknblue):) (@pinknblue) reported 56 minutes ago from Southend-on-Sea, England

  @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Maddock (@stephenm68) reported 6 minutes ago

  @Joyevnm @virginmedia Exactly the same tactics here. Delayed weekly since 27 July. Now on Day 26 with absolutely no service and no useful information. @virginmedia

• 
  Mo (@Notts52) reported 8 minutes ago

  @virginmedia DM about what? From my post you have my details, the situation that repeats and repeats and repeats. None of this happened until VM decided that you would make changes for better security by having the VMO2 p'word. Is this problem just us or are others affected? #virginmedia #O2

• 
  APTS Archive (@APTSArchive) reported 13 minutes ago

  Quick update following my post - I did have a DM discussion with VirginMedia. Apparently all refunds are process via cheque payments and posted to you - and I’ve got to wait up to 45 days - yes 45 days for the cheque. If I’ve not received it by then I’ve got to contact them again and they will investigate why - probably waiting another 45 days. This is disgusting behaviour @virginmedia, despite it being so called company policy. You took £1,070 from our account despite assurance the equipment return date had been extended, causing us to be overdrawn, yet you now hang on to our money for up to 45 days! It doesn’t take 45 days for a computer to print a cheque!

• 
  Majella Driscoll (@MajellaDri38601) reported 19 minutes ago

  @TheMandyGall Tommy was ok until virgin media brainwashed him but hey ho his kids will grow up knowing daddy pushed this fake **** on them

• 
  Frazzz (@FrazzzYT) reported 20 minutes ago

  Houses before, after and across the street from us have access to @WeAreOpenreach full fibre and all the companies but our block doesn't....like come on! Am kinda sick of how often @virginmedia dies out. On off yet again. Yet again complaint submitted

• 
  Kaiser Soothsays (@_SonOfTheDesert) reported 21 minutes ago

  @virginmedia No. Because it’ll end up as a hard reset and we’ll lose all our recorded stuff. When are you going to bring out a box that saves content to the cloud? That way, there’d be no issue.

• 
  Alan Roberts (@AlanRob68902430) reported 26 minutes ago

  @TheAFC0522 @virginmedia Its grounds to terminate the contract folks you can save lots of money bining these leaches off

• 
  Vik Chauhan (@chauhanvik) reported 31 minutes ago

  @virginmedia I need to cancel the appointment but it isn’t let me when I log in etc.

• 
  Liesl_ (@_lliesl_) reported 33 minutes ago

  This is not a *me* problem I went into an O2 store who told me that there was a known issue with the O2/Virgin media set up. I do not care. I expect to be able to access my account. I expect to be able to take the offer to change my tariff

• 
  Camille Chat's Neck (@CamileChatsNeck) reported 34 minutes ago

  @richardbranson virgin media is IMPOSSIBLE to cancel in Ireland. **** you