Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/11/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Canvey Island, Southend-on-Sea, South Benfleet, Gillingham and Chatham.

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City Problem Type Report Time
United KingdomBasildon Wi-fi
United KingdomCanvey Island Wi-fi
United KingdomBasildon TV
United KingdomSouthend-on-Sea Total Blackout
United KingdomSouth Benfleet Internet
United KingdomGillingham Internet

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • johnperreira john perreira (@johnperreira) reported from Basildon, England

    @simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys

  • goonerlgh Lawrence Hooker (@goonerlgh) reported from Gillingham, England

    @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia Hopefully the confirmation of the rude man losing his job.

  • _SamButler Sam #GSBOUT (@_SamButler) reported from Rochester, England

    @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

  • wonky61shaky Penny Rolfe (@wonky61shaky) reported from Southend-on-Sea, England

    @virginmedia When are you going to refund me for many days without a wifi signal

  • Kimlovett Kim Baker was Lovett (@Kimlovett) reported from Southend-on-Sea, England

    @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    @westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

  • marcgallagher82 Marc Gallagher (@marcgallagher82) reported from Rochester, England

    @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

  • DronePilotGeoff Geoff Watkins (@DronePilotGeoff) reported from Gillingham, England

    @fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

  • jamesrfyoung James Young (@jamesrfyoung) reported from Wickford, England

    @virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

  • hungoverdrawn Robert Shaw (@hungoverdrawn) reported from Wainscott, England

    @virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.

  • yiddo71 Mark Gould (@yiddo71) reported from Gillingham, England

    @virginmedia has the shittest broadband and customer service in the world!!!

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ColinShearring Colin Shearring (@ColinShearring) reported

    Hi @virginmedia Thank you for getting TV and broadband back on this morning quickly But still no phone line....App Status says no problem No response to issue logged in chat Living with trees around means minimal mobile signal so no backup

  • bunners81 Bunners (@bunners81) reported

    @AzureKishan @virginmedia @SkyUK That’s what I did never looked back broadband is quicker and more reliable with sky and I use more flexible apps for my tv ... saving me about £50 a month in the process

  • RLeinfellner Richard Leinfellner (@RLeinfellner) reported

    @virginmedia Been on hold for customer service for ages now to get my broken Tivo replaced. Unbelivable that the only way to contact @virginmedia is by phone. Perhaps canceling my DD will focus their minds

  • delads134 ThiccPigeon (@delads134) reported

    @virginmedia Have you reduced the signal range within the past few months? Used to be able to connect to wifi in my back garden and now it struggles to connect past my bathroom.

  • Greyham94 Graham Tracey (@Greyham94) reported

    @virginmedia From all the options of what lights we see, the problem we have is not an option. I don't have any lights bar the flashing green one at the bottom.

  • johnyq2509 john quilter (@johnyq2509) reported

    @virginmedia on hold for 2 hrs to then be cut off.Have the 1gb internet,issues with it,first technician said theres a dedicated team for hub 4 & yet when they transfer me after a lifetime on hold,the hold ends and I’m cut off. need a call back 2 sort this has been on going 4 a wk

  • serinaallen Serina Allen (@serinaallen) reported

    @virginmedia @virginmedia The saga continues. After no dongle, two weeks of no wifi, and a confirmed appt for 29th to FINALLY fix our wifi, Virgin have just changed our appt to 15th Jan. Can you please tell us why you have now given our slot to someone else after we confirmed this appt???

  • Donna_423 Donna cook (@Donna_423) reported

    @virginmedia No one has been in touch regarding my complaint and the internet has again gone during a paid for game! I want someone to call me on Tuesday regarding this

  • james_r84 jamesR84 (@james_r84) reported

    @virginmedia Yes, done the equipment test and it didn’t find an issue. Are other customers reporting an issue for area 22? It’s sporadically cutting on and off.

  • IANROSS17906507 IAN ROSS (@IANROSS17906507) reported

    @virginmedia their costumer service is appalling, they keep on using the Covid excuse, employ more people you charge enough for my package. The only reason I haven’t left is because I can’t take my e-Mail address with me