Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/02/2026 12:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Gillingham, Chatham, Southend-on-Sea, Basildon, Canvey Island and Rochester.

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City Problem Type Report Time
United KingdomGillingham Internet
United KingdomChatham Internet
United KingdomSouthend-on-Sea Wi-fi
United KingdomBasildon Internet
United KingdomChatham TV
United KingdomChatham Internet

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • lillyelizax SatansLittleGirl🔮 (@lillyelizax) reported from Gillingham, England

    @virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff

  • becshawyer Becca (@becshawyer) reported from Wickford, England

    @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

  • Paul_Ilett Paul Ilett, Author (@Paul_Ilett) reported from Southend-on-Sea, England

    @fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    @virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

  • Just_Daz_Young Darren Young 📺 (@Just_Daz_Young) reported from Gillingham, England

    @virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!

  • KeeleyOF101 Keeley O'Flaherty (@KeeleyOF101) reported from Thundersley, England

    @virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential

  • Winclouduk 🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported from Rochester, England

    @virginmedia is there internet issues in the Medway area?

  • WeHateHills WeHateHills (@WeHateHills) reported from South Woodham Ferrers, England

    @ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems

  • Just_Daz_Young Darren Young 📺 (@Just_Daz_Young) reported from Gillingham, England

    @virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill

  • NicklessColin Colin Nickless (@NicklessColin) reported from Southend-on-Sea, England

    @virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!

  • jooz282 Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

  • Dearnormajeane lindsay wood (@Dearnormajeane) reported from Southend-on-Sea, England

    @kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CarleneBaines Carlene 💙 (@CarleneBaines) reported

    @virginmedia If only I was able to speak to the technical team instead of customer care who are incapable of understanding the issue or even caring about the consequences instead advising they will send a letter to reach a resolution! Utterly ridiculous & unacceptable

  • LBDPhotos Laura (@LBDPhotos) reported

    @virginmedia Yes I have tried this, but it keeps on disconnecting when there is no issues in our area. We have got an engineer coming out this week so hopefully they are able to fix the issue!

  • CarleneBaines Carlene 💙 (@CarleneBaines) reported

    @virginmedia The landline issue was reported yesterday with you only planning to come out on Thursday 😡 I can confirm I will not be contacting O2 for PAC code as he does not, never had O2 account & PAC code to initially port to O2 was stopped hence ‘retrieving’ the original number back

  • munoz_cheryl Cheryl Munoz (@munoz_cheryl) reported

    @MartinSLewis has anyone else been in contact regarding @virginmedia my 18 month contract of £56 a month is now £112 as my discount on services was only on for 12 months yet I wasn’t told. I can’t change or cancel my package without entering a new contract which is much more £££

  • CarleneBaines Carlene 💙 (@CarleneBaines) reported

    @virginmedia An absolute disgraceful service 😡 you have mis-sold an 81yr an O2 mobile contract which was escalated & resolved yet 4wks later his number had been deactivated only to be told it’s been moved to O2 without his consent. Rude, incompetent staff unable to sort

  • Darenhotspur DazMcT (@Darenhotspur) reported

    @virginmedia It was a known issue that was fixed and lo and behold I've lost service for the 3rd time since then all known issues I have had enough of this piss poor service

  • AbiMFlint Abigail Flint (@AbiMFlint) reported

    @virginmedia Currently cannot get my phone to connect to 4G. I had to reset my network options on my phone last night due to an issue connecting with my hub 5 via WiFi. Is there a way to check if their is a problem with my network/SIM?

  • Goose15_ Scott Burrows (@Goose15_) reported

    @virginmedia I've only been a new customer for less than 2 months and i am disgusted with your services. I've been trying to register for a myvirgin account and get no where. Everytime I get in touch they say that IT need to handle it but they never do. I want this sorted now!

  • richardintheuk R (@richardintheuk) reported

    @virginmedia Just to let you know that I just had a hoax call from ‘Steve’ in India, saying he was calling from Virgin Media and wanted to help me with the problems on my internet line. The number he used was 01294 449902.

  • lucyyedwardss Lucy Edwards (@lucyyedwardss) reported

    @virginmedia I waited up to 2hrs in a chat yesterday, left a message on the community forum and have tried to get through on the phone yesterday and this morning and had no response on anything I tried. Is anyone able to help please? 2/2