Virgin Media

Virgin Media Outage Report in Southend-on-Sea, England

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The latest reports from users having issues in Southend-on-Sea come from postal codes SS0.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southend-on-Sea, England 02/08/2026 23:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southend-on-Sea, England

The most recent Virgin Media outage reports came from the following cities: Canvey Island, Basildon, Southend-on-Sea, South Benfleet, Gillingham, Chatham and Rochester.

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City Problem Type Report Time
United KingdomCanvey Island Wi-fi
United KingdomBasildon TV
United KingdomSouthend-on-Sea Total Blackout
United KingdomSouth Benfleet Internet
United KingdomGillingham Internet
United KingdomChatham Internet

Community Discussion

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Virgin Media Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

  • marcgallagher82 Marc Gallagher (@marcgallagher82) reported from Rochester, England

    @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

  • DronePilotGeoff Geoff Watkins (@DronePilotGeoff) reported from Gillingham, England

    @fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well

  • Kimlovett Kim Baker was Lovett (@Kimlovett) reported from Southend-on-Sea, England

    @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

  • yiddo71 Mark Gould (@yiddo71) reported from Gillingham, England

    @virginmedia has the shittest broadband and customer service in the world!!!

  • jamesrfyoung James Young (@jamesrfyoung) reported from Wickford, England

    @virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia Hopefully the confirmation of the rude man losing his job.

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

  • wonky61shaky Penny Rolfe (@wonky61shaky) reported from Southend-on-Sea, England

    @virginmedia When are you going to refund me for many days without a wifi signal

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!

  • _SamButler Sam #GSBOUT (@_SamButler) reported from Rochester, England

    @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

  • LiisaJane LiisaJane'x (@LiisaJane) reported from Southend-on-Sea, England

    @virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.

  • goonerlgh Lawrence Hooker (@goonerlgh) reported from Gillingham, England

    @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

  • johnperreira john perreira (@johnperreira) reported from Basildon, England

    @simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys

  • hungoverdrawn Robert Shaw (@hungoverdrawn) reported from Wainscott, England

    @virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • millwallnick80 Nick Davenport (@millwallnick80) reported

    @virginmedia But why should I enter a brand new contract and sim only was what was offered but you take my insurance for my phone away I shouldn't lose because virgin and ee cant sort it out if that makes sense Im middle man being customer of u but u rent my signal from ee Im stuck in middle

  • Natalie30278857 Natalie Morris (@Natalie30278857) reported

    @virginmedia My access has just been restored, did nothing other than PW change an virus scan yesterday......thanks for your help anyway.

  • gingerannie34 Annie C 💙 (@gingerannie34) reported

    @virginmedia It's not allowing me to sign in.

  • DyingCharizard Charizard (@DyingCharizard) reported

    @richiechuff @virginmedia Damn Richard, you going in on them virgins.

  • millwallnick80 Nick Davenport (@millwallnick80) reported

    @virginmedia @EE No that's the issue I've called every day since Monday and sick of calling even hit you guys here and ladies I add and hit Facebook for help even the forums no one has a clue to what's going on fixing wise

  • NickJarman12 Nick Jarman (@NickJarman12) reported

    @virginmedia Yes - all done last night - complaint submitted - I have to wait for your IT people which is 3 working days - so Tuesday of next week - appalling !

  • The8BitMonkey The8BitMonkey 🍌 (@The8BitMonkey) reported

    @virginmedia Better today today thankfully, though now I don't have time to do the stream, this also happened last Tuesday at the point I was about to stream Would I be able to request a new hub as I'm using the 3.0 and had it for several years now, keep getting wifi signal issues as well

  • Gardner_CJ Chris Gardner (@Gardner_CJ) reported

    @virginmedia Used the text service for 2 hours last night and got to the agreement that changes have been made they just weren't explained clearly on the email closure. Now it's a case of wait and see if the assurances are true.

  • nicky_brickdust Nick Whiteside 🇪🇺💚🇬🇧 FBPE (@nicky_brickdust) reported

    @virginmedia On one device yes. That's the second time in a year I've lost functionality due to crap updates. I'll be leaving for a better provider shortly.

  • Nomiqw Nahman Ratyal (@Nomiqw) reported

    @virginmedia thanks to poor service I missed my meeting today due to internet. I don’t have enough data on mobile as well. I been told the outage will be till 4th nov what am I suppose to do.