Virgin Media outages and service status in Southend-on-Sea, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Southend-on-Sea, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received May 10, 5:36 PM GMT+1.
- Internet (41%)
- Wi-fi (35%)
- TV (18%)
- Total Blackout (6%)
The latest reports from users having issues in Southend-on-Sea come from postal codes SS0 , SS2 and SS1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Southend-on-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Southend-on-Sea, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Canvey Island, Southend-on-Sea, Chatham, Rochester, Wickford, Gillingham, and Sheerness.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
TV | 10 hours ago |
|
Canvey Island
|
Internet | 2 days ago |
|
Southend-on-Sea
|
Wi-fi | 4 days ago |
|
Southend-on-Sea
|
Wi-fi | 4 days ago |
|
Southend-on-Sea
|
Total Blackout | 7 days ago |
|
Basildon
|
Wi-fi | 10 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Southend-on-Sea, England
Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:
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Becca (@becshawyer) reported from Wickford, England@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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ron palmer (@moebius1967) reported from Southend-on-Sea, England@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia I think she was recording a fault as far as I could make out due to her poor English
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C Borrill-Bromige (@cboxot) reported from Rochester, England@virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful
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Scott Wickham (@Scott_Wic) reported from Rochester, England@virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
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Katie Williams (@katie_2521) reported from Wickford, England@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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Julie McCarthy (@jooz282) reported from Rochester, England@virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.
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roger cole (@RogerCole10135) reported from Basildon, England@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?
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paul fouracre (@moleyfozz) reported from Rochester, England@MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.
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Keeley O'Flaherty (@KeeleyOF101) reported from Thundersley, England@virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential
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Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia No, I want the postal address for service of a county court summons.
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WeHateHills (@WeHateHills) reported from South Woodham Ferrers, England@ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Bellew (@Donaldman34) reported@virginmedia I am trying to cancel my contract, and every time your chatbot says it is going to connect me to an actual human, the chat disconnects and starts again. This is moderately infuriating to say the least. Can you fix this
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Cheryl Chau (@CherylChau1029) reported@virginmedia 2hr phone wait! Mis-sold £78 (quoted £33.99) + 24hr outage. Fix it or I'm cancelling under 14-day cooling-off. #VirginMedia
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✨ Sammie | Artist | Tattoo apprentice ✨ (@sammie_does_art) reported@virginmedia does anyone actually answer your customer service phone? 🙄
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Jess (@jseviour14) reported@virginmedia I am a new customer and your services are not turning on!! Cannot get through to anyone to speak to, I am thinking of cancelling and going back to my old provider
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Jim Harrigan (@Bloodrave1984) reported@virginmedia Fix your internet because I've been getting disconnects and reconnect every few minutes. This is not good enough given the bill I pay, I expect reliable service not this sub-standard unreliable service. Maybe I should contact Trading Standards for breach of Contract
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Hadley Gamble (@_HadleyGamble) reportedOne hour 25 mins on hold @virginmedia @VirginMediaNews help!
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Long Jane Silver (@roosterslily) reported@virginmedia is there a power outage as some of my channels are missing such as Sky Crime, U & Gold? I've been on the ChatBOT for three hours with no reply and no answering the phone
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hedge (@hedge99) reported@virginmedia a need help with my house move
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Simon Gallagher (@SiGallagher) reported@virginmedia How about 2.5 hours? Fix your website and app servers!! If you’re using AI coding or agents to run it, you need to stop, the whole thing is broken. I’m paying for this customer service as part of my package and getting no support at all
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Dgjbear (@Dgjbear1) reported@bravemongoose @virginmedia You won’t get a reply from X either. They are simply closed. I’m guessing the company is close to collapse. I’m trying to cancel my contract to after 25 years