Virgin Media

Virgin Media Outage Report in Wainscott, Medway, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wainscott, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wainscott and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wainscott, Medway, England 09/27/2025 02:50

September 27: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wainscott, Medway, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, London, West Malling, Chatham, Basildon, Maidstone, Rochester, Gillingham, Grays, Gravesend and Upminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthend-on-Sea Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomWest Malling Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wainscott, England

Latest outage, problems and issue reports in Wainscott and nearby locations:

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia 2nd complaint made via your website as still no contact from the resolution team!

  • CllrGraySW Catherine Gray (@CllrGraySW) reported from Sutton at Hone, England

    @virginmedia @MoneyTelegraph I am horrified at the appalling customer service and staff attitude that I have experienced over changing the name on my account. I have returned the paperwork, it’s been over 30 days and all I am getting is ‘computer says no’ Shocking

  • LAURABELLE72 Laura Elliott (@LAURABELLE72) reported from Thundersley, England

    Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService

  • CllrGraySW Catherine Gray (@CllrGraySW) reported from Sutton at Hone, England

    @virginmedia Media services. I do, but we are going through a divorce, so tension is an issue, and we have already ‘dealt with it’ but no one your end has actioned the transfer or is prepared to help. You had my £20 and ID and proof of address and transfer form on 21/3/19 so well over 30 days

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape

  • CllrGraySW Catherine Gray (@CllrGraySW) reported from Sutton at Hone, England

    @combyne @virginmedia won’t even let me speak to disconnections Laurence 😐 The service has been awful!

  • MalcolmLouth Mac (@MalcolmLouth) reported from Grays, England

    @virginmedia WiFi signal is awful. Called you 100 times. Keep getting same run around. Will find someone who can deliver.

  • CllrGraySW Catherine Gray (@CllrGraySW) reported from Sutton at Hone, England

    @virginmedia no one will help me because my name ‘isn’t on the account’ but it should be if the transfer had been actioned properly. You have the form and my ID etc. Yesterday someone would help, today no one will. I can’t even speak to disconnections, because of this problem!

  • cholten99 David Durant (@cholten99) reported from London, England

    The page on @virginmedia that should show me why my broadband is down - is also down...

  • lawrie774 Law (@lawrie774) reported from Sutton at Hone, England

    @virginmedia day four and still no phone line, not had one call returned, not received an email as promised, this is on a business line costing me a fortune in business.2nd time I've had an issue this year. Terrible company to deal with.

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia No advice, no contact = appalling service. This is the problem!

  • JonnieJensen Jonnie Jensen (@JonnieJensen) reported from Maidstone, England

    @Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖

  • brianglo Brian Glover (@brianglo) reported from Sittingbourne, England

    @virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.

  • mclellan1997 Faye (@mclellan1997) reported from Sutton at Hone, England

    The people at @virginmedia are so rude.....

  • Pegaso650 Jon Lovett (@Pegaso650) reported from Basildon, England

    @virginmedia Faulty equipment, price rise and awful customer service.

  • nickihendrix4 nickihendrix (@nickihendrix4) reported from Basildon, England

    @virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt

  • MalcolmLouth Mac (@MalcolmLouth) reported from Grays, England

    @virginmedia My approach is simply to contact my service provider who I pay a lot of money to and ask them to sort it. That hasn’t worked.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sasmojo Scott S (@sasmojo) reported

    @virginmedia I spent an hr of the phobe with a very inexperienced customer service rep, who striggled to understand the issue he was looking at and eventually transfered me I assume as I was peft on hold with no explantion.

  • BennyHillsSon Adam (@BennyHillsSon) reported

    @virginmedia I constantly keep having internet drop outs and intermittent issues with virgin media in my area, I wish to cancel my contract because Im not getting the service I was promised

  • rachturner22 rachael hagar (@rachturner22) reported

    @virginhelp @virginmedia Heard it before there cancel again 3rd time

  • ALE55IA20 Alessia (@ALE55IA20) reported

    @virginmedia @mrmerv77 In OX1 Oxford and WiFi is also not working at all at the moment. Trying to check the service in my area but the page won't even work

  • Montmor91327024 Montmorency (@Montmor91327024) reported

    @virginmedia are there broadband outages in the OX2 area of Oxford currently? We were told they would be fixed by 5pm today but it's still down. Now you're saying will be fixed by 10am 13th January. What on earth is happening to your service at the moment?

  • GlenR013 Glen R (@GlenR013) reported

    @DarthMathew_ @virginmedia The times that @DarthMathew_ is accurate. it is clockwork. So when it comes to hub updates, are we notified prior to these happening to make sure we are not working on important stuff when this happens?

  • DonovanLisao Lisa O'Donovan (@DonovanLisao) reported

    @virginmedia why is the service so bad when I have recently upgraded my service it’s worse now than on the older box

  • earlofmarl Nick P (@earlofmarl) reported

    Is it just me or have @virginmedia got a problem synching their visuals with their audio on BBC One Ten O'clock news tonight? #outofsync

  • Richard52731865 RichardBransonisaknobhead (@Richard52731865) reported

    @virginmedia i tried to upload a screen shot to this tweet showing my speed test, but couldn't cause the upload speed was so poor

  • biddescombe gareth drew (@biddescombe) reported

    @virginmedia To add context to my enquiry,the family member is in hospital,i rang up to add Call divert to the home package,the person i spoke to added call divert to home package but it`s due to start in February,i need call divert NOW so i want to cancel call divert. thanks