Virgin Media Outage Report in Stone, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stone, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Upminster, Longfield, Newham, Barking, Romford, Leyton, Dagenham, Grays, Orpington, Chatham, Bromley, Ilford, Woolwich and Eltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stone, England
Latest outage, problems and issue reports in Stone and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.
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Thomas Chawner
(@thomasc68) reported
from
Romford, England
@virginmedia can’t believe the way u treat new customers your service and customer support are shocking
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia new customer and TiVo box is not working after 2 weeks. Shows menu and sound but no picture. Please provide a solution. Not happy.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Hancox
(@NickHancox_) reported
@virginmedia Ok we will try that. Failing that I see no other option other than terminating the account, if technical problems mean we cannot ever log in. You would agree? We've provided details of this problem & the 1 time we got through to someone, they said it would be fixed and it was not
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Nick Hancox
(@NickHancox_) reported
@virginmedia Additionally if someone should wish to contact to help, as opposed to fobbing us off so to speak, my contact number is 07790643457. Pleased for the love of God, help your paying customers.
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Stuart Evans
(@StuartE93396704) reported
@virginmedia So there is no way as an existing out of contract customer I will be considered important enough to be eligible for your best tarrifs, which are clearly reserved for new customers. It's almost as if you would prefer to lose my custom rather than incentives me to stay
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Steve Reading - Optimist - Mostly
(@stevered70) reported
@virginmedia Your offer is almost twice the amount charged to new customers. We cannot have the £85 Ultimate Volt package as it’s for new customers only. And your foreign customer service has offered £120pm as the absolute best retention offer. Don’t want to move to @SkyGroup but £40 cheaper
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Jordi Mon
(@JordiMonPMM) reported
@virginmedia Just did. Not working.
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Brian Furness
(@brianfurness) reported
@virginmedia I have now (eventually) negotiated a new contract for my mother in law but had to downgrade her due to VMs extremely high costs. Spoke to four different reps at VM who all provided me with conflicting info. Poor training equals inconsistency and errors…. Not good enough
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Steve Wotton 🔶
(@stevewotton) reported
Hi @virginmedia now 5 installation delays, 3 months, 2 letters of complaint with no response, probably 30+ hours on the phone to you and I still don't have a broadband installation or any idea when it might happen. Any chance of connecting me before Christmas? #virginmedia
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jane baker
(@janebaker18) reported
@virginmedia I would really like to speak to someone at VM on this. With a 50% price hike I expect a service that works and when it doesn’t, then the necessary tools to troubleshoot it
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mrspecks
(@mrspecks) reported
@virginmedia yet again atrocious service. 6 times internet has gone down so far today. This is almost a daily occurrence now. Happens at least 14 times a month. Always says there are issues but how many can one company have. Looks like a change of provider will be happening soon.
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Victoria WS
(@VicsWS) reported
@virginmedia No, nothing helpful at all. Just an outage.