Virgin Media Outage Report in Stone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Stone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Upminster, London, Barking, Leyton, Charlton, Woolwich, Dagenham, Newham, Bromley, East Ham, Ilford, Grays, Romford, Lee and Basildon.
| City | Problem Type | Report Time |
|---|---|---|
 Upminster |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stone, England
Latest outage, problems and issue reports in Stone and nearby locations:
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@fabsod @virginmedia Disgusting customer services 🤬
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Andi Thompson
(@andithompson) reported
from
Bromley, England
@virginmedia just been on hold for 30 minutes to cancel my service and got cut off by your IVR? Can you help me without me having to dial in again?
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia The picture begins to stutter and flicker. The tivo box also becomes very slow to respond to remote inputs. Our other tivo box is not affected. Thanks for replying
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Graham Long
(@Grahamthecabbie) reported
from
Romford, England
@virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!
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James Beckley
(@mrjimbecks) reported
from
Sutton at Hone, England
Not sure how I get turned down for an awesome @virginmedia mobile/iPad bundle offer due to not meeting the criteria when I got approved for A- buying a house B- Virgin Media big bundle for tv, broadband & phone ... And my credit score is only 20 points off the maximum score...
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@TheEmmaGoodwin @virginmedia I left this company after lockdown 1.0. It’s a pain getting a new service provider BUT it’s worth it in the end.
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia really disappointed now. Unable to watch on any devices! Can’t get through on phone, no help on line! Waited again! To change my devices still told I have reached maximum devices. Disgraceful service, you keep convincing me to stay but patience is very low now! HELP!
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Apologies do not resolve the problem.
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Bignewshound
(@wineoption) reported
from
Sutton at Hone, England
@virginmedia unreliable and utterly uncaring when it comes to customer service. Internet has been down and dodgy for 36 hours in Surrey. Pathetic. Can I have the money back please. Shame on you Virgin. Your service is not fit for purpose. Shane on you in these terrible times.
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
@virginmedia Great products Virgin ..I love all of them...But that call centre in the Philippines is disgraceful and lets the entire company down...The one in Wales was very good
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Andi Thompson
(@andithompson) reported
from
Bromley, England
@virginmedia And just to add, your virgin customer service won’t speak to him about it as they say he is no longer the account holder as his contract has been cancelled.
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Keith
(@CridlandKeith) reported
from
Romford, England
@virginmedia Hi Vm I have finally got through to your customer service department. VM should address these issues if the truly value their customers
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@virginmedia Hi better late than never I suppose. Yes I gave both mine and hers (as alternative contact). Just assumed I’d be primary contact and her secondary. Wondered why I’d not been used that’s all
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia Would you tell me when they’re available? I pay for 500G but only get 30, even in the same room as router. Your CS Team are unobtainable, one hour on hold then cut off. Done all the trouble shooting steps!!
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia This issue was chased on the 30th Nov 2020 (had to wait 45 days for the cheque) & then once again on 15th Jan 21, as cheque not received. Advised it would be posted in 14 days & still nothing.
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.
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Neil Wigglesworth (He/Him) 💙
(@Neilwigg) reported
from
Bromley, England
.@virginmedia what’s the problem with your web site? Super slow and trying to check a house move but site is stuck and unresponsive
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ajwhite
(@goobthegreat) reported
@virginmedia @BT i just wanna play roblox but our wifi is so **** our calls won’t connect. get ur **** together this is appalling
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🍃
(@AyoAmal) reported
@virginmedia It doesn’t show ****. It says it’s working fine but it ISNT WORKING. Please fix your trash internet ffs.
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Sefa Melamet
(@SefaMelamet) reported
@virginmedia @virginnmedia no broadband and no Internet. Shocking service #virginmedia when will you fix these issues???
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Lt Col W Kilgore
(@NeurolawGuy) reported
.@virginmedia The TV channels are terrible today, lots of pauses. Any particular reason why?
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Toby Dodge
(@ProfTobyDodge) reported
The absolute incompetence of Virgin media: a complete TV delivery outage on one of the busiest TV watching nights of the year. A new low even for Virgin media and that is saying something
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Toby Dodge
(@ProfTobyDodge) reported
On Boxing Day Virgin media in my area has collapsed, losing any ability to deliver internet or TV. They estimate this will take four days, yes four days, to fix. Do yourself a favour, stay away from the casual incompetence of @virginmedia
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yacub murgalovski
(@jakemurg) reported
@virginmedia wifi has gone off in baildon, not the first time a virgin has gone down on me 🤪
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emma edwards
(@em_inkydink) reported
@virginmedia Yeah, it would be nice to receive the broadband service we pay for. Shambles! Customer service=a big fat zero.
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kate
(@_katelalexander) reported
@virginmedia when will the Wi-Fi booster/extenders be in stock? Had extremely poor wifi coverage in my house for the last 9 months and have been told to wait for your extenders to be back in stock and they never appear to be available!
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Charlie
(@CharlieBooker7) reported
@virginmedia sort out your ****. TV keeps cutting out yet again. We pay so much money for such little service it’s pathetic.