Virgin Media Outage Report in Stone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 29: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stone, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Gravesend, Ilford, Orpington, Chatham, Romford, Bexleyheath, Basildon, Newham, Sevenoaks, Swanley, Bromley, Dagenham, Chigwell and Woodford Green.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Gravesend |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stone, England
Latest outage, problems and issue reports in Stone and nearby locations:
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Death Vader
(@majugipoo) reported
from
Romford, England
Hey @virginmedia. My broadband has been down for 2 hours and your website says it's fixed but my modem says otherwise and no amount of reboots has changes this.
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp since yesterday 11.26pm have no internet. I’m in area 21. Need to work now. When are you going to fix it? Your customer service is the worst one - useless. I need an answer now because I need to WFH!!!
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp you really don’t care about your customers. I need technician today!!! Area 21 LDN. Won’t be waiting any longer as you always cancel them coming. It’s ridiculous. Can someone finally fix the problem with my internet??!!!!! Today!!!!
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Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡
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Andrew Jarman
(@E7Drew) reported
from
Stratford, England
@virginmedia looks like the mail servers down?
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
Ffs @Virgin @virginmedia internet been down all day Pay enough for it when is it going to be fixed ?
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Angelo
(@angelosfatclub) reported
from
South Ockendon, England
@virginmedia you obviously don’t want for appropriate new customers. Been on hold for over and hour and been lied to by you pre-install team. The worst experience I have ever had.
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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Peter Sexton
(@PeterSexton14) reported
from
Romford, England
@virginmedia Service has been fixed now. All working
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Anne morrison
(@54mum) reported
from
Bexleyheath, England
@virginmedia please forward me the UK telephone number for complaints. Too long to explain the awful service received. I have complained via email but the saga continues! No reply to latest email. Thank you
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Mandi Martin
(@jamzack) reported
from
Romford, England
@virginmedia trying desperately to register sim on your network but phone doesn’t want to know! Can’t through via phone or text help, any ideas?!
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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Dan Ward
(@Danward29237729) reported
from
Snodland, England
@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Ashberry
(@Mashman9) reported
@virginmedia Phoned and got cut off or call dropped. Tried to watch the film again, same problems after about 10 minutes, router restarting itself again. Can’t get through to a human, can’t watch the film. Are you any better #sky ?
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Mike Mike
(@Michael03633144) reported
@virginmedia Bit late John, didn't renew due to terrible customer service after warning you 11 months earlier but virgin couldn't be bothered to take it seriously after 14yrs as a customer. There are other suppliers you know..
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Emma Steele
(@EmmaSteele85) reported
@virginmedia WiFi is down every night from about 6pm…until about 8am- what is the deal on refunding where the service isn’t being provided?
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ꜱʜɪᴋᴀᴍᴀʀᴜ
(@mxsum98) reported
@virginmedia your broadband is absolutely atrocious and so is your tech support, have so absolutely no clue about what they’re doing and offer no help at all!
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heyitsalto | Fortnite Player
(@HeyItsMystic) reported
@virginmedia Sorry for the late replys a little help from the virgin community helped a lot just had to reset the Hub 3 and it’s back on but the thing is the booster is near my room and the signal is like 3 bars which is really concerning, I’m probably thinking because the house is really old
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milky t
(@mycalltwo) reported
@virginmedia No, Instead Virgin, having acknowledged that I had tried to cancel, and being cut off after hours of waiting, have now charged a non payment fee and are trying to charge me for another month. Complained yet again and asked to go to CISAS. Have raised with BBC, MP etc. Shysters
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Lisa
(@randomacts28) reported
@virginmedia since my tv box has been upgraded it’s very very slow. I can’t go into any apps and my recordings haven’t recorded and when I’ve clicked onto iPlayer it’s frozen. But apparently my app says everything is fine!!!
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Tam
(@TimpMills) reported
@virginmedia when I actually get the two refunds you've promised via my cisas complaint (supposedly sent 14/07) for issues ongoing since 11/2021, then I'll send your equipment back. Until then, I'm taking a leaf out of your book and ignoring all correspondence👌#worstproviderever
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Fatih Cengiz
(@Ysgramor) reported
@words1982 @virginmedia @VanishaRanchhod I don't have an internet for 2 days. The reason is internet outage. My neighboor is using it. I'll go crazy.
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AlDo
(@DrFunkson) reported
@virginmedia raise my bill to 51£ a month from £25 and then follow with an immediate outage all day! SW11 area London has been without internet all day. When will this be fixed @virginmedia? Totally useless service.