Virgin Media Outage Report in Stone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dagenham, London, Romford, Ilford, Barking, Leyton, Basildon, Chatham, East Ham, Charlton, Manor Park, Upminster, Dartford, Newham and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Dagenham |
Internet | |
| London |
Internet | |
| London |
Phone | |
| Romford |
Internet | |
| London |
Wi-fi | |
| Ilford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stone, England
Latest outage, problems and issue reports in Stone and nearby locations:
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
I work with underachieving students with acute behaviour issues. I am unable to offer my services online due to @virginmedia being down now for the 3rd week in E15. Justify this!!
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Ben Loten
(@strangemuseum) reported
from
Plumstead, England
Number of times I’ve been on the phone talking to a robot at @virginmedia about their service = 7 Number of times I’ve been involved in a Live Chat with @virginmedia about their service = 3 In three days.
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Paul
(@paulsullivan_) reported
from
Eltham, England
@virginmedia your wifi is actually a load of shit,thanks for dropping during lockdown making it impossible to do anything online🤝
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🦥
(@caprettino) reported
from
Bromley, England
ughhh @virginmedia pls sort out your internet connection problems!!
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Mark Morgan
(@M_Morgan94) reported
from
Rochester, England
Virgin Media estimated fix being 10am tomorrow, well looks like no TV for me 🤡
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia can confirm that there is an ongoing works in your area to improve the connection. This has started yesterday night, but we don't have an estimate time for the fix. I also have checked that there is no nearby tower to get a connection from, so we don't have to do any troubleshoo
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Rick Jewell🌹LabourSocialist #ToryBrexit
(@RMJewell) reported
from
Sutton at Hone, England
@virginmedia Why does your outage check at my address say everything is fine when Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: LocationReports London, England2758
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia I only wanted a credit which has now been authorised. Shouldn’t have to ask when you know about the fault. Not good customer service you should automatically apply credit
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Jay Richards
(@jaykrichards) reported
from
Stratford, England
Virgin media is down again! Right in the middle of a Zoom call! @virginmedia
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia @adhawkinsgh I'll be going same way in September too. VM too pricey and too outage prone. Also poor modem/router.
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia I’ve just got through to them and they have advised is issue in DA7. Sending engineer no idea how long out for
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@adhawkinsgh @virginmedia Nor me. It is still bad though. And also as you say latency and dropouts.
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia same here. On hold trying to call. Your site is not even acknowledging a problem. We have no internet or land line phone. DA7 #virginmedia
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Chloe Elizabeth
(@ChloeLizzyRead) reported
from
Hextable, England
@virginmedia hey there, broadband has been extremely temperamental this whole day, this morning it was completely down then after a few resets I’m only able to achieve a connection on certain devices, would like to resolve this issue ASAP !!
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Dean Porter
(@Deanporter_84) reported
from
Bromley, England
@virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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David A Byron
(@divadnoryb) reported
from
Grays, England
@virginmedia I cannot express just how disappointed I am with your service. My broadband has been dire for over a week now. Constantly dropping out, slow speeds and just not fit for purpose. First thing I’m doing is switching providers when this is all over. Never again virgin..
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia It’s now back up... easily fixed @virginmedia be good to know what the problem was
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia John I have sent a text as you have advised I don’t want to leave Virgin I have been a customer for many years however it’s very frustrating not being able to get a signal in my home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Keil
(@MattKeil) reported
@virginmedia Took delivery of my new broadband hub (new customer) and I already want to cancel. Nothing works, customer service fobbed me off saying they’re going to send a signal to the hub, but nothing is happening. Terrible service.
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RL Photography
(@RickyLiPhoto) reported
@virginmedia Thanks. I think it would be fair to say I should be compensated part of my monthly fees hence it will take another week to resolve this issue.
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Deana Hillman
(@deanahillman101) reported
@virginmedia how do I get a link to your whattsapp messenger service.. I have a quick query
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Dirkdiglett00
(@dirkdiglett00) reported
@virginmedia Reset the hub 3 times. Still ltge same issue. I've followed all the usual trouble shooting tips on your website - the Internet is still not working!
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Rob Hughes
(@RobHugh89963966) reported
@virginmedia Currently on hold to you.....have been for 40 mins now. Worst customer service i have ever experienced as this isn't the first time
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sunny s
(@sunnys12622838) reported
@virginmedia Getting through to your technical team is a nightmare. They are never helpful and we had to wait over a year for a faulty hub to be replaced which they refused to send a engineer to look at. When the engineer came even he was shocked that your technical support team didn't help
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Kloberian
(@kloberian) reported
@O2 @virginmedia @CeliaT53196321 I'm on the phone to you customer service right now sort it out. Still, can't believe you trick people like that.
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Dirkdiglett00
(@dirkdiglett00) reported
@virginmedia Reset the hub 3 times. Still get the same issue. I've followed all the usual trouble shooting tips on your website - the Internet is still not working!
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Steve Harris
(@Steveh1000) reported
@virginmedia Hi, If I call then I will just go into the same loop. Why shoudl this be faster. Just give me by DM a direct email address where I can send my details and wish to cancel.
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Dave
(@dave_P_smith88) reported
@virginmedia why is everything so difficult to deal with when it comes to your customer service