Virgin Media Outage Report in Stone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 08: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Stone, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Chatham, Dagenham, Woodford Green, Bromley, Grays, Newham, Ilford, Romford, Bexleyheath, Coldblow, Basildon, Brentwood, Rochester and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Chatham |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stone, England
Latest outage, problems and issue reports in Stone and nearby locations:
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
-
steve
(@steve01395341) reported
from
Crayford, England
@virginmedia There is nothing with service could I have a hub 3 ??
-
Becca
(@becshawyer) reported
from
Wickford, England
@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
-
Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
-
Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia What I want is all the orders cancelled and your engineer out here this week and put right what he did wrong because otherwise you will have serious issues with our property managers of our complex
-
Abbi Mitchell 🔮
(@_abbimitchell) reported
from
Romford, England
@virginmedia our internet has been rubbish lately but today it’s completely down with no signs of life. Tried to check service on the website and your website says our post code isn’t valid?
-
Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia please stop phoning my house daily in middle of working day to tell me you’re upgrading my WiFi signal. Every time you upgrade my signal, it breaks it. I’m already on a self purchased WiFi booster and it’s currently adequate. Please leave me and my signal alone!
-
Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia It was yesterday and I was hung up on 3 time yesterday by your staff, I reported problem on Tuesday and no one is bothering to call back when they say they will, twice now. I've requested 5 times that the order Is cancelled and get blocked everytime by your staff. I'm Furious
-
Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
-
Andy Hunt
(@_andyhunt) reported
from
Bromley, England
@virginmedia Hello, I pay a premium for your fastest line. The last few months the broadband has been cutting out, incredibly slow and I’ve lost work. Ive been a customer for nearly a decade but the last few months I feel ripped off. Will you offer a reimbursement?
-
Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia I'm on the phone trying to cancel the order at this very moment, no doubt I will get blocked in doing so yet again or my call cut off again.
-
Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
-
Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
-
bendeguz270
(@bendeguz2701) reported
from
Romford, England
Virgin media @ I had enough of virgin media enough wish they stopped calling fro. Call centre never never answer call from v media outside Europe
-
Mark Gould
(@yiddo71) reported
from
Rochester, England
Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog
-
✨Siany Sparkles 💙 ⭐️🏳️🌈💙💕
(@spencer_sian) reported
from
Bromley, England
@virginmedia wondering if there are significant issues in the BR7 area -Chislehurst
-
Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
-
Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia I asked for it to be raised as a complaint but doubt it did get raised by the experience so far. I'm sick of talking about it, how about virgin actually gets of their *** and actually sort this out for once, and before you ask me to call virgin, forget it I've done enough already
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
AMANT29
(@AshleyManterfi4) reported
@virginmedia Total loss of broadband service in S75 area, again.
-
Stutter
(@AllanStutter) reported
@virginmedia once again, terrible internet services. I’m paying £49 a month for zero internet…as that what it feels like with all theses daily problems. Now it’s effected my work at home and I could now lose my job. Thanks Virgin Media. Do Better please 🙏
-
ryan lau
(@theryanking1) reported
@virginmedia yet again you have disappointed and wasted hours and hours of my life over several weeks with no resolution to issues and absolutely no support to ensuring a long term customer is provided the service that costs a fortune
-
Tomlinson Jean
(@TomlinsonJean1) reported
@virginmedia What I do not understand is when they came out in the first place all this was suppose to be put in place due to her age. She is now at this time at night still without communication since this morning. This is a bad service.
-
walshcat
(@walshcat1) reported
@virginmedia connection problems again. It’s saying Ethernet cable is disconnected. But it isn’t! Who can I DM?
-
Lotte
(@kankurette) reported
@virginmedia I’m in South Manchester and my broadband is down. Any idea when it’ll be back up? I need it for work.
-
Rachael Jones
(@rach1976jones) reported
@virginmedia disappointed your team don’t take a data protection breach seriously and hang up on me . I hope your complaints team are better to deal with
-
issues of import
(@matty74824152) reported
@virginmedia please everyone do not sign contracts with virgin media. Their customer experience is terrible. Things will go wrong and you will spend hours in their awful chat system if in a phone queue ( when it works) avoid.
-
Keith adsley
(@Keithybabey) reported
@virginmedia Ta,not holding out much hope,really disappointed,as someone who suffers from anxiety,it’s not a user friendly set up There needs to be a uk based team for accessibility issues Not really much help IT team don’t take customer calls ,so message sent ,very very unhappy
-
Beth
(@BethanieLawley) reported
@virginmedia Trying to claim back for lack of service and yet just keep on getting ignored, cut off the line or told no because I didn’t raise complaints. Even though I could get through to your lines to complain now being told I need technical support