Virgin Media Outage Report in Stone, Kent, England

Problems in the last 24 hours in Stone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stone, England

The most recent Virgin Media outage reports came from the following cities: Newham, Ilford, Dagenham, Orpington, Basildon, Bromley, Romford, Rochester, Longfield, Dartford, West Malling, Woodford Green, Chigwell, Brentwood, and Grays.

City	Problem Type	Report Time
Newham	Internet	2 minutes ago
Newham	Wi-fi	9 hours ago
Ilford	Wi-fi	15 hours ago
Newham	Total Blackout	2 days ago
Dagenham	E-mail	2 days ago
Newham	Total Blackout	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stone, England

Latest outage, problems and issue reports in Stone and nearby locations:

• 
  Lynda Lynch (@LyndaLy68271095) reported 47 seconds ago from Stone, England

  @virginmedia This was the message at 3.30 I will not be at my desk in a few minutes, do not worry I will pick this up once I am back at my desk, appreciate your patience. At 7.30 say wow long break. And you reply with the standard due to c19 blah blah then back to square one stupid questions

• 
  Janis Sinaj (PISCES) (@sinajtojayz) reported 6 minutes ago from Ilford, England

  @virginmedia I’m on the phone again let me see what will happen this is disgusting.. I do not want your service as I’ve said previously I changed providers . Disconnect my service NOW..!

• 
  Marc Tobin (@Cod49ers) reported 14 minutes ago from Grays, England

  @financialombuds can I get out of my @virginmedia contract with no costs due to their complete failure to provide the service I pay for and refuse to deal with my issues

• 
  Marc Tobin (@Cod49ers) reported 14 minutes ago from Grays, England

  @virginmedia A thousand times. On a chat all day yesterday and was promised someone would call me, no one did. To say this is the worst customer experience I have ever had would be an understatement.

• 
  Marc Tobin (@Cod49ers) reported 20 minutes ago from Grays, England

  I am getting the serious **** with @virginmedia absolutely appalling service!!!

• 
  ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported 22 minutes ago from Ilford, England

  @virginmedia Just logged back into my account and new fix by is now 2.45pm 21st May. That's insane.

• 
  Sam (@_SamButler) reported 22 minutes ago from Rochester, England

  @virginmedia don’t want to sound like a Karen but your internet has been ******* appalling this week, down yet again what a joke

• 
  Mark Booth (@thebooooooth) reported 23 minutes ago from Basildon, England

  Problems with @virginmedia continue. Now the wifi is down and no streaming tonight! #shouldnothaveleftsky #FirstWorldProblems

• 
  ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported 26 minutes ago from Ilford, England

  @virginmedia thanks for ******* the phone line the other week. However, it has stopped working again. Grateful for a speedy fix please!!!

• 
  Marc Tobin (@Cod49ers) reported 35 minutes ago from Grays, England

  All ******* weekend on to @virginmedia about their shit service and absolutely nothing

• 
  Cooperthecub (@cooperthecub) reported 36 minutes ago from Romford, England

  @virginmedia Please can you help. Yet again my download and upload speeds are terrible can’t load or download anything. I’m paying for 110mbps but you give me 7mbps and less than 1mbps upload. Your ruining my business I pay you guys so much cash and my issues never get callbacks

• 
  steve osagie (@stevespotlight) reported 40 minutes ago from Swanley, England

  @virginmedia i used to highly rate your services but over last 3weeks your team & customer services been the worse . I am trying to pay a bill & u keep charging me more i will never ever use @Virgin service again highly disappointed #BadCustomerService #CustomerSrvice

• 
  Lynda Lynch (@LyndaLy68271095) reported 43 minutes ago from Stone, England

  @pm1972 @virginmedia I feel your pain so far I’ve waited 3 days just to reset a password to read my mobile bill which I’m being charged for and not having any signal to text or call.😡🤬🤯

• 
  Chris L (@ChrisyL1) reported 46 minutes ago from Basildon, England

  @virginmedia Ty for getting back to me, look we have been together for too long to just throw it all away bc of one incident so I will take a look once I’m home from work ... I miss you lots x

• 
  ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported 47 minutes ago from Ilford, England

  @virginmedia Hi CW, thanks for the update. It's been over 72 hours and the phone line still isn't working. Appreciate that these are difficult times for everyone but that's a long time to not have a service. It's your senior managers who need to sort themselves out.

• 
  Joana (@joana_ferreira1) reported 48 minutes ago from Sutton at Hone, England

  @virginmedia I've been without broadband this past 2 days😤its been weeks of instable Internet and now it doesn't work at all.I contacted customer service that always tell me that a engineer its solving the problem but still no Internet

• 
  steve osagie (@stevespotlight) reported 48 minutes ago from Swanley, England

  @virginmedia Always like the service rendered before but this time around unfair and i think this needs to be looked into as you have log on how many times i called in last month alone, #unfair #badcustomerservice

• 
  Marc Tobin (@Cod49ers) reported 58 minutes ago from Grays, England

  Another afternoon on to @virginmedia with absolutely no body willing to help. The customer service is as appalling as the service they provide. The sooner I can get back to @skytv the better #virginbroadband #virginmedia #con #ripoff

• 
  Stephen Pemble (@Pemble93) reported 59 minutes ago from Romford, England

  @virginmedia I’m moving house, your telephone message tells me to go online, online tells me to call. HELP.

• 
  ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported 60 minutes ago from Ilford, England

  @virginmedia phone line been down since early afternoon, possibly longer. Recording & account message both always saying engineer is on site to fix the problem. I hope that site is Virgin phone line storage as no one has contacted me or turned up to look at this.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SIR FRANK BOUMAN (@sirfrankbouman) reported 1 minute ago

  @virginmedia can you tell us when the Broadband & TV will be up and running??As an issue in Renfrewshire supposed to be fixed at 3 PM.Still down?Lost a whole day of work.Thank U to reply.

• 
  Crump (@crump009) reported 2 minutes ago

  Some people depend on no packet loss for a job. Please help @virginmedia

• 
  Zack (@HardCand) reported 5 minutes ago

  Do not, EVER, susbcribe to @virginmedia in @cityoflondon , they are doing everything they can to avoid fixing my issue (happening since May) or compensating me (I pay 40quid a month for a service I cannot use, and if I stop paying I get charged ludicruous late fees) 1/2

• 
  JB (@JustinBeale70) reported 6 minutes ago

  @virginmedia Struggling to understand how 1G of Internet turns into nothing just coming down some stairs. I'm assuming it's your hub/router as when I was on 86meg with so a tenth slower I got better WiFi all be it with their discs

• 
  Gee Edwards (@gee_edwards_uk) reported 8 minutes ago

  @virginmedia Yes I have a reference number they said that 660kb per second was an acceptable download rate! Awful jitter and latency means you can’t do anything approaching audio or video on this network. Still awaiting a call. Ref: 534038

• 
  steven graham (@steven_coyw) reported 10 minutes ago

  @virginmedia Yes, my equipment is fine, my neighbours internet goes off and on same as mine so i can safely say the problem lies with the signal to the cabinet, can i ask if yous will come out and turn the cabinet off and on again

• 
  Rik Lee (@RikLeeLeics) reported 11 minutes ago

  @virginmedia How bad can a company's customer service be? Took the day off for a new house install, then got contacted after the appointment time to let us know it is not available now at all! No Internet for us, shocking! Surely this could have been said prior to the day

• 
  Bean Wright (@BeanJWright) reported 11 minutes ago

  @virginmedia I'm having issues with a 3rd party service who are saying the issue is coming from my ISP and that I should send them the results of our networking tests to help you resolve it. How should I proceed?

• 
  David Moore (@dave_oxo) reported 14 minutes ago

  @virginmedia @MMAandME Ye must be joking @VirginMediaIE , your a nightmare to deal with. I’ m waiting over 30 minutes for you to answer your phone … appalling service

• 
  Jacki Hoskins (@HoskinsJW) reported 15 minutes ago

  @virginmedia seriously daily phone calls for a month. Tickets raised. Weekly complaints filed and still no resolution- what a ridiculously awful media company