Virgin Media Outage Report in Stone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stone, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Dagenham, Romford, Woodford Green, Chigwell, Newham, Brentwood, Grays, Barking, Rochester, Welling, Chatham, Basildon and West Malling.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Ilford |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Ilford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stone, England
Latest outage, problems and issue reports in Stone and nearby locations:
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡
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Andrea Mitchell
(@AndiLDN50) reported
from
Romford, England
@virginmedia is anyone going to provide an update or response, the customer service is shocking absolutely ridiculous!!
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia can’t believe an engineer came to this morning to fix internet, by the afternoon it’s it’s not working, Indian call center have no empathy, lost for words
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Richard S
(@engineer59a) reported
from
Corringham, England
Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
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Tom
(@tommyewing84) reported
from
Gravesend, England
@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.
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anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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Ramzi Yakob
(@tobeconfirmed) reported
from
Bromley, England
Because every interaction with @virginmedia on any customer service channel is enough to make me want to open a vein.
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@bjorn_haynes @vmbusiness Takes so long to pass through each layer of customer service as well, must have explained the situation 15 tines. You feel unless you push the situation won't get resolved. Case of he who shouts loudest.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
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Yen Sanford
(@YenSanford) reported
from
Bexleyheath, England
@emloue @virginmedia @virginmedia contacted me and we went through some trouble shooting guides. Fortunately, as well, I have two tech savvy brothers who helped and sorted it, updated and all. We managed to fix between us all. 👍🏼
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service
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Ramzi Yakob
(@tobeconfirmed) reported
from
Bromley, England
@pixelandsoda @Senna82 @virginmedia Still no joy in BR1 4A... Also met with clueless customer support who had no idea there was an issue / not seeing a reported issue on the system.
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@bjorn_haynes @vmbusiness Took over 9 days to fix my business land line, retail shop, had customer panicking that we had closed. Not what you want to here. Then no broadband for two days couldn't take care payments, cost us 1000s. Then when down again this week. Biggest threat to my business is virgin.
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Andrea Mitchell
(@AndiLDN50) reported
from
Romford, England
@virginmedia my WiFi and tv down since 6.45am y’day won’t be fixed until Monday apparently, will I get a refund and will u pay for addition data on my phone as having to tether as needed to work this weekend! Select for txt updates not had one!!! Had to phone to find out Mon!!!
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Yen Sanford
(@YenSanford) reported
from
Bexleyheath, England
I’m having issues with @virginmedia broadband. App states no know issues in the area, but there clearly is. This is 2nd time in two weeks. Looking for help or ideas to fix quickly. I have reset the tech. #SpeedTest 👎🏼 #ResetTheTech #SwitchOffAndBackOnAgain
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@virginmedia Honestly don't think @virginmedia can provide a worse service. Over the last 6 weeks I've had to put up with over a week of no phone lines, last week almost three days with no broadband so cant process payments, and now it's down again. Unbelievable 😠😠😠, costing £1000s
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Gary Brian Smith
(@MrGarySmith) reported
from
Crayford, England
@virginmedia No it’s not a service issue it’s a shit router which can’t seem to get further than 10 foot been requesting booster from you even worse app to no avail stop apologising and sort it out!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Štëëł
(@EthanSteeeeel) reported
@virginmedia @loulicious09 They aren’t estimates though… it says on your checker that a technician is in the area solving the issue!! That isn’t an estimate at all so why is this still not fixed
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Tomas
(@Tuckermcd3) reported
@virginmedia Lost a full days wage, will stay have to pay use at the end of the month regardless... joke never had a month without issues with urselves.
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Martin Patrick Egan
(@LFASoccerSchool) reported
@virginmedia No. It says "server not found". One of your colleagues said it was an IP address change issue. Can someone call me to resolve please. we've had this issue all week now.
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Louise (lou)
(@loulicious09) reported
@virginmedia @Emloco28 You’re technicians still haven’t fixed this problem - substandard excuse. Can you tell us when this is actually going to be fixed!?
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Ben Atkins
(@BenAtkinsRadio) reported
@virginmedia New customer… Order ID 100001805143018
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Lewis Tilling - LYamz
(@Lewbertino) reported
@virginmedia fix your ****** service Wi-Fi in my whole area is of you said yesterday it’ll be fixed for today at 2:15pm now tomorrow at ******* 12:00. We pay for your service for a reason we pay to use it not for **** all do something about it you *****!
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Damien Brown
(@damienbrown84) reported
@virginmedia trying to get an update or speak to someone but no one seems to be there to help. Sent a link that eventually tells me it can't test my services. Broadband off since 8 last night
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Jazzy
(@Jazzy83051273) reported
@virginmedia It’s still not working. The site updated to say tomorrow at 12 now. Has anyone even been sent out yet?
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Mark Griffin
(@nornironred77) reported
@virginmedia @Jazzy83051273 Not resolved at all total service blackout in bt14 area
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Shelley Jessop
(@jessopshel) reported
@virginmedia Ok thanks. Never been advised that when I've been on calls.