Virgin Media Outage Report in Charlton, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Charlton come from postal codes SE7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Charlton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Charlton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Charlton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Islington, Kensington, Coldblow, Croydon, Enfield Town, Tottenham, Paddington, Harringay, Dagenham, Cricklewood, Upminster, Lewisham and Hendon.
| City | Problem Type | Report Time |
|---|---|---|
 Belsize Park |
Internet | |
| London |
Wi-fi | |
| Hackney |
Total Blackout | |
| London |
Internet | |
| Islington |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Charlton, England
Latest outage, problems and issue reports in Charlton and nearby locations:
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?
-
dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia been trying to calm your customer service team but get cut off all the time, want to take out broadband but it says online I need to call? I hope this isn’t a representation of your service!
-
Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Still not working properly. It’s pointless calling you guys as takes so long.
-
Clare Ryan
(@msclareryan) reported
from
Camberwell, England
@virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?
-
Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?
-
@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
-
James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!
-
Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
-
Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
-
jack
(@jackarronscarth) reported
from
Dartford, England
Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia
-
Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
-
Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
-
Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?
-
Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
-
jack
(@jackarronscarth) reported
from
Dartford, England
@ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen
-
Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia on 14/11/20 you sold me a contract renewal for 18 mths @ £44 per month. Today, you sent a letter increasing my price by £3.50 from 1/3/21. Meanwhile you offer the same package to new customers on your website @ £40 for 18 mths. Is this how you treat loyal customers?
-
Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
-
Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@virginmedia Loss of service and no phone line @virginmedia #customerexperience #businessowner
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
chris broadhead
(@broadowl) reported
@virginmedia why do you make it so hard to cancel a bill???? Absolute joke of a company!!! Move house and can’t cancel!! Hew house has 6months broadband till I need a new internet provider,,, Deffo will not be coming back to you! Your internet is shite anyway! Constant drop outs!
-
Steve Thomas
(@MTB_Flyer) reported
@JonAshworth It is with sadness that I have to admit that I am in agreement with you. How can wage growth be the metric of choice. For god’s sake, getting a face to face GP appointment is like trying to talk to #VirginMedia support, near impossible.
-
David Greatorex
(@david_greatorex) reported
@Terrier1987cas @virginmedia If they not upholding their obligation to you and are unfairly charging you then you should be able to cancel for free. Cowboys of the broadband world.
-
Dan
(@GingerOgre) reported
@avfcdiggy @virginmedia Thats what's im hoping, but can't see anything anywhere to say either day, and the folk at customer services has less English than Bielsa so they've no idea what I'm asking.
-
Janice and GeorgeTheLurcher
(@JaniceFairbrot1) reported
@cop_ish @virginmedia Yes they are experts at providing dreadful service. Definitely go to another supplier....
-
ALEX
(@alexwhit3head_) reported
If you live in Sheffield, stay away from @virginmedia broadband. Service down for over 24 hours. The customer service team tell you different things. Not received an email or text about a technician coming. They can pay for me to cancel. Cuz I’m done. Useless.
-
Fojo
(@Fojo66401630) reported
@virginmedia The service status checker says to check if there are any problems "in your area" and the problem is supposedly with a junction box affecting everyone in my area so surely it should say there is a problem in my area. They said 9am on the 8th October for when it will be resolved.
-
Lee Piper (Pip)
(@leepiper66) reported
from
Hillingdon, England
@cop_ish @virginmedia Our Virgin broadband at work went off ystdy for 3 hours there Service is shite
-
Fojo
(@Fojo66401630) reported
@virginmedia why does the status checker on your website say no issues when I have been without Internet since 8:30am yesterday and was told by your support team there is a problem in my area?
-
Fojo
(@Fojo66401630) reported
@virginmedia But you are aware of an issue affecting a whole area and have engineers working on the issue with an eta on when it should be finished surely that should be classed as an area issue. Saying there is no faults is misleading and sounds like a way to get out of paying compensation