Virgin Media Outage Report in Charlton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Charlton come from postal codes SE7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Charlton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Charlton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Charlton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Islington, Bromley, Redbridge, Tower Hamlets, East Ham, Hackney, Finchley, Leyton, Fulham, Ilford, Camden Town, Streatham and Lewisham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| City of Westminster |
Internet | |
| London |
Total Blackout | |
| Islington |
Wi-fi | |
| Bromley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Charlton, England
Latest outage, problems and issue reports in Charlton and nearby locations:
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia do you have an ETA for when the broadband problem in the da15 area will be fixed please. The incident has been ongoing for days now and really is unacceptable (especially given I have just received an email about more price increases!)
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FClay
(@MissFayeRay) reported
from
Romford, England
@virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?
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therealdealpodcast
(@realdealpod) reported
from
Lambeth, England
@virginmedia WiFi not working most of today. I’ve done all the router resets, turned things off and on, app not working to report the issue. When will this be rectified?
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S Dyett Gicquel
(@LGuard123) reported
from
Islington, England
@virginmedia Brilliant & I appreciate your help
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dmxcrew
(@dmxcrew) reported
from
Islington, England
@virginmedia I'm trying to canx TV service and see what deal you can offer a long term customer for broadband/phone line. Told no offers available, tx to someone else who could not find my account no who then gave me a duff no to call. I just wish to canx the whole lot now pls
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Jose Carvalho
(@josethepotter) reported
from
Hammersmith, England
ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson
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Jenny
(@jjrob1312) reported
from
Bromley, England
@virginmedia so disgusted with the service I’ve received . Trying to sort out a trade up since November 11th, I’ve spent over 2.5 hours on the phone with no one able to help and you are ignoring my written complaint. Awful.
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia Thanks. Looks like estimated fix is 12th January which will be nearly a week.
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
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Charles Howarth
(@HowarthCharles) reported
from
Hackney, England
@jonwensley @virginmedia Just wait until you try to cancel!
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VenusEnvi
(@VenusEnvi) reported
from
Grays, England
@virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!
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Sumaya
(@Purp_Amethyst) reported
from
Camden Town, England
@virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.
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Mr Rocking Gooner~ Terry 👨🎤
(@MrRockingGooner) reported
from
Romford, England
@BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.
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stefy roma
(@stefyroma81) reported
from
Barnet, England
@virginmedia It's a wireless connection. I have tried to contact the customer service, unplugged all cables and restarted the router but nothing seems to work
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stefy roma
(@stefyroma81) reported
from
Barnet, England
@pengelly_amy @virginmedia Having the same problem,although it seems no outage is going on in my area
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Jose Carvalho
(@josethepotter) reported
from
Hammersmith, England
Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin
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MrChips
(@MrChips2000) reported
from
Grays, England
@virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.
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David Carpenter
(@dizzleeducation) reported
from
Bexleyheath, England
@GreenwoodUlrike @virginmedia No problems here with @zeninternet 😜
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Mark Sapsford
(@Mark_Sapsford) reported
from
Chigwell, England
@virginmedia our update on our issue is still after 3 days showing as unresolved. Phone and broadband is fine but tv services are still showing as an issue. Please advise
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Andrew Burns
(@andrewb_63) reported
from
Ilford, England
@virginmedia There's an issue in the area and we let out technicians know
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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maca3001
(@mickmck1102) reported
@virginmedia Thanks for the empathy you are showing in your responses. I truly feel that you value me as a customer and understand my situation fully. Disgusting customer service! How do I raise an official complaint?
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Richard Haslam
(@RichardHaslam2) reported
@Hannah_L98 @virginmedia they will tell you to reboot the hub. Quick tip though (it won't help)
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Mousey
(@Scouse_Mouse90) reported
@TerrainHunt3r @virginmedia **** off, madness that, lad we've been with them for years and don't get anything for being loyal customers, but new customers get all these mad deals lashed at them for better speeds cheaper it's a joke
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19
(@King_Julien1984) reported
@niamhwaltonx @virginmedia go straight through to cancellations dnt take any crap, once you’re through they seem to be more helpful
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Kamran1980
(@Kamran19802) reported
@virginmedia Worst mobile network ever
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@andrewmolyneux@mastodon.world
(@andrewmolyneux) reported
from
Halton, England
OK I haven’t tweeted in months but I’ve now been trying to cancel my @virginmedia broadband since Friday. First via WhatsApp, then I gave up and phoned but I’m getting the runaround. Please let me cancel your overpriced service and hopefully never do business with you again 😡
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Sarah
(@MsSC1986) reported
@virginmedia Hi. I am not available until after 3pm. I did report this issue via a private web chat this morning.
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Hannah Lord
(@Hannah_L98) reported
@virginmedia Still down for me, have tried to reset the hub and still not helping! Came on for 2 hours and has dropped back off again, so I cannot work at all today. I get a couple hours here and there but it’s becoming abit of a joke now
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BPMnerd
(@BPMnerd) reported
@DFC_Girl Ffs! Best not be playing up again! Worst thing is, my phone is also connected with @virginmedia
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ANRKJosh
(@ANRKJosh) reported
@virginmedia @vmbusiness will you be providing some type of cause/reason or an RCA after your investigation into the outage?