Virgin Media Outage Report in Charlton, Greater London, England
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The latest reports from users having issues in Charlton come from postal codes SE7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Charlton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Charlton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Charlton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Enfield Town, Hackney, Tower Hamlets, London, Fulham, Barking, Croydon, Newham, Islington, Paddington, Harringay, Leyton, City of Westminster, Wandsworth and Finchley.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town |
Internet | |
| Hackney |
Internet | |
| Tower Hamlets |
Internet | |
| London |
Internet | |
| Fulham |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Charlton, England
Latest outage, problems and issue reports in Charlton and nearby locations:
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Felicity Bainbridge
(@FelicityJBee) reported
from
Poplar, England
Disgraceful customer service by @virginmedia - 15 min wait to discuss £20 increase in bill with no comms. RUDE staff ‘I don’t care if you want to leave’, immediate transfer and 15 more mins of music... APPALLED. #CustomerService #fail
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2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
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Sophie
(@sophie_9_) reported
from
Crayford, England
@Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@Ofcom @virginmedia @BBCWatchdog Virgin Media, you are the worst! Offering me a paltry £20 compensation for 10 days of total service loss. You deny it was a total loss not intermittent so I am not eligible for Ofcom compensation! False! #virginmedia #poorcustomerservice
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Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Valet@Shoe-Doc
(@ValetShoeDoc) reported
from
Romford, England
@virginmedia Virgin Boardband why for the last 3 THURSDAY in a row that there is a Boardband outage in the RM26QD area. We work in a society where companies allow working from home. Called Customer Service who was just reading a script and repeating himself. Sort it out Virgin
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks
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Aubrey Davis
(@aubreydav1s) reported
from
Ilford, England
@virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude
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Louis Houghton
(@Louisblack) reported
from
Croydon, England
@virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.
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aaron grantham
(@aarongrantham) reported
from
Lambeth, England
@virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.
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Dan King
(@mfelmi) reported
from
Lambeth, England
@virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.
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Holly Christie
(@Holly_Christie) reported
from
Walthamstow, England
@james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...
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Flower Girl London
(@flowergirl_lon) reported
from
Croydon, England
@Leearna6 @suz_rudnik @virginmedia Ofcom compensation is £8 a day for loss of service but they don’t pay it until service is back on... defo chase it up as it’s the law now not just a customer service / good will gesture. As soon as you are reconnected it should be applied to next bill.
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.
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Louis Houghton
(@Louisblack) reported
from
Wandsworth, England
@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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chris baines
(@robbertbucket) reported
@virginmedia @boostgaming please check your line cord on 2 different phones. virgin media all of a sudden stops working splashed out on a device so I can connect to modem still not working why. open reach messing about again stop digging the roads up and messing things up
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Joshua Clarke
(@Joshcc727) reported
@virginmedia It had been came back on and now down again the following day. Still down now and it’s area based as a few in the area have had the same issues please fix the problem asap.
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Jem kunz
(@jemski7) reported
@virginmedia And how are you going to recompense me for such a long outage? A day or two is understandable but this is ridiculous
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Saith
(@FDavies79) reported
@virginmedia Intermittent connection for past two weeks has easily exceeded this. I work from home and this is really not good enough. I will be leaving Virgin. Never been satisfied with the company I’m afraid (not directed at you btw)
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paul newton
(@paulnewton1962) reported
@virginmedia I have run test nothing is showing as a problem speed is ok but why does the light keep changing from orange to red back to orange back to red. It's currently showing orange. It's cold
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𝐃𝐚𝐳𝐳𝐥𝐞𝐫
(@RealDazzler) reported
Just had a power cut and now having to go thru the length @virginmedia network setup which keeps going around and around. Standard garbage
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rich against the machine
(@richardtnewport) reported
@EggsyGLC @virginmedia No problem. Safe.
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Danny
(@dannyowen54) reported
@virginmedia still down in sidcup and not getting a notification when be sorted time wise after being down over 4 hours
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Chelb
(@Chelb) reported
Internet is down. Spoke to Virgin Media they say its "back" at 2.30AM tonight... pretty cool... Sorry there probs wont be no stream today 🫤
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Reece Nichols
(@Reecenichols93) reported
@virginmedia miss my first 3 installation appointments then have the nerve to tell me they've fixed my issue by rescheduling my appointment for next month