Virgin Media Outage Report in Charlton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Charlton come from postal codes SE7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Charlton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Charlton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Charlton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bermondsey, London, Barking, Islington, Finchley, City of Westminster, Leyton, Camden Town, Southwark, Upminster, Croydon, Paddington, Enfield Town, Harringay and Charlton.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| Lewisham |
Internet | |
| Bermondsey |
Internet | |
| London |
TV | |
| London |
Internet | |
| Barking |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Charlton, England
Latest outage, problems and issue reports in Charlton and nearby locations:
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Steven Feldman
(@StevenFeldman) reported
from
Tottenham, England
@skepticmike @virginmedia Or you could argue that they were trying it on pitching a £97.50 charge and that the unwary would have just paid. Too many companies do this and then back down after a phone call. Real customer care is offering your existing curlers the best deal available by default
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Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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clare ellison
(@clarejelli) reported
from
Merton, England
@virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet
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Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
Internet has been up and down for several hour tonight. Has been doing stuff like this on and off for days recently SM1 As usual they claim ints fine @virginmedia #virginmediadown
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Lisa Toffolo ⚡️★
(@LisaToffolo) reported
from
Hackney, England
@virginmedia hi virgin, I’m being charged for phone charges but we do not have a landline in our flat. Could it be a crossed line? Would be grateful if you could direct me to someone to fix this as I don’t want to be paying for other people’s phone charges
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Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
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Tom Page
(@tompagenet) reported
from
Tottenham, England
@virginmedia As much as I obviously love giving my full personal details in a totally public forum, I'll just leave you to fix this now. I did try.
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Sam Wilkin
(@CellarmanSam) reported
from
Walthamstow, England
@virginmedia trying to work from home today has been a nightmare had to relocate for a meeting and cancel another. No Wi-Fi here in E17. When are you sorting it out?
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp any relay? Virgin media is appalling. Service is non existent
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Danielle DeLellis
(@spokeswoman4me) reported
from
Wandsworth, England
@virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!
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Toby Harley
(@Harley7s) reported
from
Tottenham, England
@virginmedia in muswell hill north London and WiFi and TV are both down. When will this be fixed
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia can you please tell me why that when I check my service status it says my broadband in fine when it quite clearly isn't? I need to work from home but can't because of your very poor, very expensive broadband.
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing
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London Lofty
(@lofty_london) reported
from
Camberwell, England
@Glitterbeard_ @virginmedia Cancelled last year due to constant issues and moved to Sky, no issues at all and saved a tenner a month.
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia how can the broadband service status claim " no known issues" when everyone I know is moaning about no internet? Myself included.
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
2nd day on hold for over 1/2hr trying to speak to a @virginmedia rep to cancel our account. They should call it “Hotel California Broadband” - you can check in any time you like but you can never leave ...
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paul clements
(@paulclements) reported
from
Stratford, England
So my Virgin Media’s gone down again...
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Mike May
(@MikeMay69) reported
from
Barnet, England
@RogerProtzBeer @virginmedia It means you're with a **** ISP Roger! Try the Martin Lewis website tool for switching. Many offer better service and at a lower cost. Virgin get consistently poor reviews-spend all their time/money on silly tv ads rather than customer service.
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Hannah Marmion
(@HannahMarmion) reported
from
Walthamstow, England
@virginmedia our internet connection has been down for over 12 hours. We’ve tried all the troubleshooting but still nothing. Trying to contact your customer services but no way of getting through. Please help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A 🥥
(@athegemini_) reported
@virginmedia 2 hours to be passed on to 7 different people and still nobody is able to answer why my dongle have never been sent. Well done. Great customer service
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🌜 tia 🌛
(@tianorden) reported
@virginmedia internet is down in BN2 area please help
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Mar Flo
(@ElKwiatono) reported
@virginmedia Hi guys, I have an issue with your app - can’t log in and constantly getting the message “This service can only be accessed by the primary account holder.” - who obviously I am. Ps. When logging through your website it works as it should. Thanks
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x H x
(@hannahkc88) reported
@virginmedia I’ve been with virgin media literally a couple weeks (not even had my first bill yet) and everything’s gone down, no internet, no phone line, no mobile working! I’m not impressed!
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zoe ! . ✨
(@visionsbyzoe) reported
hi @virginmedia has there been any reports of internet being down in birmingham? it’s been like two hours almost lmao.
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Ed Burnett
(@EdBurnett78) reported
@virginmedia The team have advised 21 times that it should be fixed over a period of a week. Can you scale this up to your management? Who does the buck stop with in customer services for Virgin Media UK?
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vicky antrobus
(@vicky_antrobus) reported
@virginmedia Yes, it said estimated fix time 18:45 but it still isn’t working.
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Daniel Cem Kuburoglu
(@Dan_or_Leth) reported
@virginmedia has been unacceptably bad today. No connection of any kind - broadband, TV, phone - all day. First was told it'd be fixed by 14:55, then 18:45 and now 7am tomorrow. Not even a concrete explanation as to why.
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🌜 tia 🌛
(@tianorden) reported
@virginmedia Says no known issues
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Lukaku Lover💋
(@FreakyLukaku) reported
@vicky_antrobus @virginmedia i’m in EN9 too mate and my wifi has been down for the entire day? same for you?