Virgin Media Outage Report in Muswell Hill, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Muswell Hill come from postal codes N10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Muswell Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Muswell Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 17: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Muswell Hill, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ealing, London, Finchley, Hackney, Harrow, Wembley, Tower Hamlets, Northolt, Islington, Acton, Lewisham, Bermondsey, Harringay, Paddington and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
TV | |
| London |
Total Blackout | |
| Ealing |
Internet | |
| London |
Internet | |
| Finchley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Muswell Hill, England
Latest outage, problems and issue reports in Muswell Hill and nearby locations:
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Declan Higgins ☘
(@declan1968) reported
from
Southwark, England
@virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.
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Declan Higgins ☘
(@declan1968) reported
from
Southwark, England
@virginmedia Oh yeah. Nothing that explains why it keeps happening though. Fix dates are usually meaningless. Feels like we're being rationed.
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#AshTag
(@Ashley_Rhysss) reported
from
Southwark, England
The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia Can someone advise how I fix the Wi-Fi pod which isn’t working with my new router - I had to upgrade at extra cost to receive new kit as the lead time was shorter than getting a competitor in #ThisIsWrong
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Leigh Booker 🐈⬛ 3.5% #FBPE #FBPPR #GTTO
(@leighbooker) reported
from
Welling, England
@virginmedia It has just come back on. The annoying thing is your website said no problems, so I went through the usual, unplugging, checking cables etc. only for the website to be updated later. I should have learned by now.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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Steven Kraan 🐀
(@drawing_daily) reported
from
Islington, England
@virginmedia internet down second day in a row, when will it work again?
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia It’s arranged (3rd time) for engineer visit tomorrow 4-7pm…. I just hope they don’t randomly cancel again
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia Green up/down arrow flashing and router restarting
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
Haringey, England
@virginmedia can I have the customer service number to cancel my broadband.... There are seemingly better deals out there for faster services
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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foy
(@stuart_foy) reported
from
Haringey, England
lying in bed and I've just realised I can't turn off my lights because @virginmedia has been down since I got home. this is the future, lads
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Mark Kelly
(@GlueWhichBinds) reported
from
Walthamstow, England
@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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Paul Lewis
(@paulstevenlewis) reported
from
Mill Hill East, England
@virginmedia So you cancel the service months if not years before the 4G replacement is a really extensive alternative, while increasing your prices and telling customers “sorry, but that’s tough”. I understand your team is just at the sharp end dealing with flack, but that’s really bad of VM
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Sandeep Pandya
(@spandya1) reported
from
Watford District, England
Called @virginmedia , now a technician booked. Outages are now common, there’s little communication from @virginmedia on actual status, even the service status page is usually out of date and the call centre staff admitted to me they don’t know what’s going on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Junaid Rasheed
(@Skully1JR7) reported
@virginmedia That's the problem. The estimated fix time is 5:06pm and it's currenty 6:14pm. Is there a way to get an updated estimate?
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Junaid Rasheed
(@Skully1JR7) reported
@virginmedia Hi, my internet has been down for about 6 hours, and it's almost 1 hour past the expected fix time. Is there anywhere I can find updates on what's going on?
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Margarita Minster
(@MargaritaMinst1) reported
@virginmedia When you get an email from yodel that they can’t find your virgin media parcel at 17.03 and their customer service closes at 1700😫
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Paul Cottle
(@PaulCottle) reported
@ModzyB59012 @virginmedia Customer service was beyond abysmal only way I could report the problem was via this page and still have no idea what the outcome is as they were allegedly looking into it
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David Harrison
(@ansumDave) reported
@virginmedia why is it impossible to speak to a human live agent Wasted day of work because of your crappy intermittent service Little tip ai bots just giving copy and paste replies is not an effective service. No broadband phone or TV at all I need help to resolve this
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Dazz285
(@Dazz285) reported
@virginmedia Things are now back to normal, but this is becoming a regular issue that you don't seem to either know or care to fix. So every downtime from now on I will just post here for your records.
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Gary Broadbent
(@garyb007) reported
@virginmedia @primevideouk One of my most dangerous operations was getting involved with virgin. They let anyone port your phone number, without even bothering to tell you. They then clam up when you ask for an explanation of how poor their security is. AVOID AVOID.
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Joe Joe ❤️
(@JoeEvansMum) reported
@virginmedia no internet and no updates just says issue in ST3 4NS on your website and I work from home and I need service grrrrrr!!!!!!
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Sir.Nigel60007 3.5% #RejoinEU 🇪🇺
(@Nigel60007) reported
@virginmedia Called number and spoke to a recorded answering service Informed no faults, but my broadband is slow Wish we could actually speak to somebody.
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A
(@Gentooo0) reported
@virginmedia you guys have the worst customer service number ever why ******** am I talking to a robot for 20 mins you ******* retards hope u all ******* go bankrupt u lil filthy *****