Virgin Media outages and service status in Muswell Hill, England

Problems in the last 24 hours in Muswell Hill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Muswell Hill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Muswell Hill, England

The most recent Virgin Media outage reports came from the following cities: Harringay, Waltham Forest, Barnet, Islington, Camden Town, Hackney, Enfield Town, Paddington, and Hampstead.

City	Problem Type	Report Time
Harringay	TV	11 hours ago
Waltham Forest	TV	2 days ago
Harringay	Internet	2 days ago
Barnet	Internet	3 days ago
Harringay	Total Blackout	3 days ago
Islington	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Muswell Hill, England

Latest outage, problems and issue reports in Muswell Hill and nearby locations:

• 
  Vijay Jois (@vijayjois) reported 27 seconds ago from Mill Hill East, England

  @virginmedia what is the problem with #broadband this morning?

• 
  Patricio Simonetto (@PatricioSimone2) reported 2 minutes ago from Tottenham, England

  @virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…

• 
  YingHuiThe (@YingHuiThe) reported 3 minutes ago from Paddington, England

  @simonlevans @virginmedia You seem to have an inordinate amount of trouble. ZEN agree supposed to be good. I'm with BT , no trouble.

• 
  David Renton (@david_renty) reported 17 minutes ago from Barnet, England

  @virginmedia bit of a pain that if you want to cancel a new connection on a weekend then the first line cancellation don't seem to know you can't do this...

• 
  Lusitano71 (@Lisboadolphin71) reported 18 minutes ago from Camden Town, England

  @virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!

• 
  Helen Reihill (@BBLn15) reported 19 minutes ago from Hackney, England

  @virginmedia Please as I have been paying for service

• 
  Helen Pinkers (@Barchetta66) reported 22 minutes ago from Islington, England

  @Whiskey_Mick @virginmedia We’ve just had the same experience - waited 8 days. Not a word from them. Not a human spoken to. If I had another choice I’d drop them. 0/10 for customer service.

• 
  𝚂𝚝𝚎𝚙𝚑𝚎𝚗 𝙵𝚒𝚝𝚣𝚜𝚒𝚖𝚘𝚗𝚜 (@WordDoodler) reported 22 minutes ago from Tottenham, England

  So it turns out @virginmedia have a help system that isn’t helpful. Catch-22 built into system and no tv. Why am I paying them?

• 
  Russ Nightlife (@andypurbrick) reported 27 minutes ago from Walthamstow, England

  @virginmedia Yes, it's officially not working. Really frustrating, happens about once a month, I work from home blah blah blah complete pain in the ar*e

• 
  Becky Kelly (Göllner) (@BeckyKellyNews) reported 28 minutes ago from Hackney, England

  @virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful

• 
  Lloyd Child (@islingtonlloyd) reported 28 minutes ago from Islington, England

  Nope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD

• 
  Emma Churcher-Holt (@emmalouchu) reported 29 minutes ago from Camden Town, England

  @virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.

• 
  The waving mechanical roadgoat™ (@silvergoatish) reported 34 minutes ago from Camden, England

  @virginmedia Duly noted. I'm not likely to be a customer for much longer though, with your general level of service and pricing.

• 
  Annie Caird 🌻 (@AnnieCaird) reported 36 minutes ago from Islington, England

  @virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT

• 
  SallyH (@sallyhhk) reported 38 minutes ago from Islington, England

  @virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??

• 
  Guy Leech (@guyrleech) reported 40 minutes ago from Camden Town, England

  @virginmedia Here we go, phones again. This is the 21st century where other communication methods are much more efficient. I'll be surprised if they do respond to me and actually help with my 2 open support tickets (both failing your SLA)

• 
  Paul Lewis (@paulstevenlewis) reported 42 minutes ago from Islington, England

  @virginmedia how do I connect to London Underground WiFi now you have turned off your own hotspots? Hopefully you are not just depriving all Virgin Media customers of the service! Especially as you are putting all your prices up!

• 
  The waving mechanical roadgoat™ (@silvergoatish) reported 42 minutes ago from Enfield, England

  @virginmedia why can I not get through to speak with your customer services? The 1st time, the call centre cut me off. 2nd time the phone options didn't work. Your online Quick Pay is not working. I just want to pay my broadband bill 🤷🤷🤷

• 
  Dionne (@dionnepat2000) reported 51 minutes ago from Walthamstow, England

  @virginmedia my WiFi is going on and off. Is there a known problem in E4 London

• 
  raimundo vazquez (@raimundo) reported 56 minutes ago from Tottenham, England

  Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grifty (@TheGriftReport) reported 3 minutes ago

  Millions of mobile phone users face data rationing and price hikes after Rachel Reeves excluded telecoms firms from a major energy discount scheme. Chancellor Reeves left VodafoneThree, Virgin Media O2 and EE out of the British Industrial Competitiveness Scheme which gives a 25% cut on electricity bills to thousands of other businesses. Telecoms firms are now facing full 33% energy price rises triggered by the Iran war and are drawing up emergency plans including slowing speeds, restricting data during peak times and charging premiums for heavy usage. One network warned up to 9,000 jobs could be at risk and 5G rollout plans shelved. VodafoneThree said it is “disappointed” and urged the Government to protect the critical digital networks the country depends on. Virgin Media O2 added that if the Government wants growth it cannot overlook the networks Britain relies on.

• 
  jason morgan (@Jason29wctb) reported 5 minutes ago

  @virginmedia Called vm as much use as chocolate frying pan , same thing every time pinhole reset ,we need engineer at your house, and no problem 20 visits last year 2 in last 3 weeks , faulty Internet for 11 years , retention team tomorrow

• 
  BigF (@Bigg_F_) reported 11 minutes ago

  @virginmedia Yes. Eventually got through via chat to a real person. They advised a factory reset of hub which is a complete pain to set back up and it made no difference. Engineer arranged to come today. I also raised a formal complaint. Mysteriously it’s working two hours later.

• 
  Jonny Cave (@JonnyCave) reported 13 minutes ago

  @virginmedia You bill me for a paper bill £1.75 raised the issue feb 25th 2025 to which you promised a credit of £10 this never happened and have then continued to bill me on paper bill at £1.75 for 14 months, all chat logs have been kept, then tried to offer me £15 credit in total

• 
  Witter (@Witter10995102) reported 14 minutes ago

  @indepdubnrth @Jklunden Yes Virgin media and newstalk just as bad

• 
  1836golf tour (@1836golftour) reported 14 minutes ago

  @virginmedia @VirginMedia_TV What part of your complaint has been logged & someone will contact you within 24 hours am I not understanding? Getting close to 72 hours now. You really are the lowest of lows for Customer Service. I guess everyone in The Philippines is asleep now!!!

• 
  1836golf tour (@1836golftour) reported 17 minutes ago

  @virginmedia GO **** yourselves Virgin Media. Roll on July 27th 2026 when I will be free from you ******* unsympathetic CNUTS. I never thought in a million years that I would go back to SKY or a firestick but you have made that decision so much easier. Good ******* riddance.

• 
  G R A H A M (@___GJS___) reported 19 minutes ago

  @Andysbrett @virginmedia One of the worst customer service departments out there!

• 
  Therese (@Tesz) reported 20 minutes ago

  @virginmedia your services including your chat and your agents are hopeless. Please can I have an email address for a formal complaint about repeated loss of service

• 
  Martinayres65@outloo (@Martinayres65o1) reported 21 minutes ago

  @virginmedia it’s now been an hour since the promised call from you. Given we have been without broadband & TV since Friday I would have thought you would make it a priority. Seems Virgin doesn’t care about its customers. Happy to take money whilst delivering no service