Virgin Media Outage Report in Lower Clapton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lower Clapton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lower Clapton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Lower Clapton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Tower Hamlets, Islington, Leyton, Croydon, Dagenham, Bermondsey, City of Westminster, Acton, Lewisham, Finchley, Holborn, Enfield Town, Ealing and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| Tower Hamlets |
Total Blackout | |
| London |
||
| Tower Hamlets |
TV | |
| Islington |
Wi-fi | |
| Tower Hamlets |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lower Clapton, England
Latest outage, problems and issue reports in Lower Clapton and nearby locations:
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing
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Daniel Emery
(@DemeryUK) reported
from
Richmond, England
@browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia it great to know we pay for broadband & you really struggling to provide! I’ve had speed issues since mid Jan. U acknowledge there was a fault on 8th Feb! Said it was fixed but engineer (who came today) said wasn’t & web page wrong! Won’t be fixed till 15th! Tonight
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Paul Matuszczyk
(@Paul_Matuszczyk) reported
from
Camberwell, England
@virginmedia what brilliant technology utterly soured by almost comically bad customer service. I say “almost” as there’s nothing funny about taking 5 weeks, countless phone calls, endless hours of online chat & 2 formal complaints to just get my bill right. Not asking much.
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
Service completely down at present again!! So @virginmedia what are you going to do!
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?
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Jamesie
(@DJ_Jamesie) reported
from
Islington, England
@PaulJoh30516408 @virginmedia Real shame as the broadband is good. The engineer was a really nice fella too. Just the phone customer service...
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia LS, just tried to send a text to your CS and the number is invalid. Is this a scam? @virginmedia charging £49.50 for a worse service than ever before and no working landline.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia Yeah I pay more for that not part of your service that I’m paying you for every month
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Can I please DM you on this issue?
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Thomas
(@tom_of_lond) reported
from
Lambeth, England
Hey @virginmedia how long till you’re gonna fix your wifi been a week now and for those that are wfh its kind of important and shutting your customer service lines doesn’t exactly help get your act together.
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Annie Lou
(@AnnieLouLDN) reported
from
Tottenham, England
@virginmedia I want to use your app, I really do but I can’t create an account as my acc no (as found on top right of my paper bill) is only 8 digits. And not the 9 you require. Why is using your service so difficult? And my internet connection so rubbish? PS. I can count!
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Can’t wait till I get to cancel my @virginmedia contract and move to BT. I mean selling me 200Mb internet and not even delivering an average of 10Mb is not cool right! I mean imagine all the people that pay for the same service but don’t know how to measure it!? Right!
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Neil C Boote
(@MisterBoote) reported
from
Ealing, England
So our education system & business activity now utterly reliant on solid, fast, reliable internet service that market consistently fails to deliver. @virginmedia down again this am. Time for state to take control of this crucial, strategic infrastructure. Really is a joke ATM.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Hello anyone there? Could you please reply to my last message? As my landline is not working and there is no email support it seems Twitter is the only other way to get hold of Virgin Media. Please advice how to get hold of customer services not 0345 as too expensive
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Wouldn’t it be nice if @virginmedia actually delivered the service they get paid for!? And when you called to talk to them they actually answer or when you go on the offered live chat you’d get a person and not a robot!? Yeah me too. #worstservice #virginmedia
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.
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matt 🇮🇳
(@vorny_twts) reported
from
Merton, England
This zoom call keeps crashing **** off @virginmedia
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Jazzhk
(@aejazk) reported
from
Bromley, England
@th4tguy92 @virginmedia Do you have the Hub 4. I think it’s a hub 4 is crap or VM engineers can’t control it. Let’s try the number they have given.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gagan S
(@Gagan_gss) reported
@virginmedia Never had an engineer visit. Last in touch couple of months ago.
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M&VPincher
(@MVpincher) reported
@virginmedia i'm having trouble watching sky sports on my phone and ipad via the virgin tv app.Can you get in touch and let me know what i have to do to watch it?Thanks.
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John
(@John69960488) reported
@virginmedia No transparency just “there’s issues in your area, our engineers are working hard to fix it”
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Graham Greenwood MSc #FBPE #FBPPR #FBPA #RejoinEU
(@graham669) reported
@SkyHelpTeam @DarrenMillenium 36 mb/s is appallingly slow, my connection, with Virgin Media is 270 mb/s
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Haylesbellz
(@HayleyP1974) reported
@virginmedia my elderly parents phone lines not working, they have been fobbed off with there’s no fault on the line. They’ve missed a call out for their boiler and are awaiting a call regarding my dads cancer treatment, what is the best way for them to get this sorted urgently
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Mimi Ben
(@MimiBenTahiti) reported
@virginmedia @Banshees_Movie I moved to virgin media a few months back and have had constant issues with our TV. Told I’ll have to pay £25 for a technician to come out & told I’ll not get any refund for the weeks it’s been out of service as the internet was working even though TV was not. Shocking service.
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Sir Very Sceptical
(@GadgetManBob) reported
@virginmedia Hi. Broadband down E11 area. Checked service status - no faults. Test on hub cannot run. Restarted hub just flashing green. Help!
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Jamie Robinson
(@jamo_1905) reported
@virginmedia - any chance of providing me with a router that doesn’t **** itself every 24hrs requiring a full restart? Thanks
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Alexthehuman2 🐙
(@TheRealATH2) reported
Seems like I get amazed with all sorts of offers from other Cable competitors every single work day 💀 £27 for M500 as new Customer Offer from HyperOptics? 🗿That's insane, @virginmedia seems like there's some catch up!
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Caron Jones
(@CJaay) reported
@virginmedia Its wireless new hub delivered Tuesday as issues with old one no idea what type light on front is white