Virgin Media Outage Report in Lower Clapton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lower Clapton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lower Clapton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lower Clapton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Romford, Hackney, Ilford, City of London, Barking, Hammersmith, City of Westminster, Croydon, Wembley, Bexleyheath, Islington, Harringay and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Total Blackout | |
| Romford |
Internet | |
| London |
Wi-fi | |
| Southwark |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lower Clapton, England
Latest outage, problems and issue reports in Lower Clapton and nearby locations:
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Yes, I did. I said that in both my posts. Three times even before and after I rebooted my router. Other people in postcodes near me are reporting the same problem. It reports back that all is well. But there’s no connection to the internet.
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2
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Luke Archer
(@Luke_Arch3r) reported
from
Camden Town, England
Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia no internet connection since 10pm last night. Router rebooted multiple times. Service test run 3 times no fault found. Area reference 15 east London.
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia @seraybot Yes I’ve run the service test three times last night and this morning before posting here and I’ve rebooted the router several times.
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
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Geoff Speed
(@GeoffSp) reported
from
Ealing, England
@richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head
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Prash
(@prashthambi) reported
from
City of London, England
@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Nick
(@nickgusset) reported
from
Bromley, England
@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.
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William Pope
(@PopePower) reported
from
Walthamstow, England
@virginmedia This letter was never received. No attempt to contact us was made. was initially told by Virgin that they thought the account holder had called to have the account disconnected. I have since tried to rectify the situation by calling Virgin to request our account be reconnected.
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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Junojac
(@leigh_jacqui) reported
from
Enfield Lock, England
@virginmedia determined to leave you this month . Fed up of price hikes and customer service with an attitude! Nothing for customer loyalty!
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H-Town
(@letsbhavinu) reported
from
Hackney, England
I should've known better than to extend my contract with @virginmedia so much service issues. Today it's no Internet, bet they'll say its my equipment #standardanswers
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LF
(@lili_floras) reported
@virginmedia I don’t have a screen shot. It’s the same for thousands of users. Yiu try logging on to #o2priority app with Virgin logins as it’s not letting you do that. Not even an error pops out. Just won’t take you to next step. And nothing works to fix it! Very annoying
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Summer Sun
(@brianrigby63) reported
@virginmedia @ffellmartin So you agree a contract price and then change the price annually, to improve your network. Never accept a contract with mid term increases, it’s a con. Also, why should the customer pay to invest in your network, that’s what share holders are for.
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Andy
(@howiseeit4) reported
@tweetcoxy68 @SkyHelpTeam @virginmedia Not a great response. No "Let us help get this sorted for you". Just, If you want to leave, ring this number. What a way to retain customers and demonstrate the level of customer service 🙄
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Ketaki
(@ketaki_sharma) reported
@virginmedia All rubbish- very poor custmr service. Hours long wait. Even if you don’t Use it @virginmedia will generate the bill for you.Using language like sending recovery agent. 1st mis sold deal over d phone.Within 12 hrs u cancel it but bill gets generated. Such a mental harassment !
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Sam Dugdale
(@DugdaleSam) reported
@virginmedia OK so you need to train your staff, I have wasted a full day asking and being denied something I am entitled to? 14 days cancellation right. I will sleep on it and decide if I would like to continue with a provider with such poor customer service. Ps you have been helpful thanks
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yas ➐
(@superstaryas7) reported
@virginmedia My contact details haven't changed. This is an issue on your side where you don't update customers even when they are registered for updates
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Ketaki
(@ketaki_sharma) reported
@virginmedia I h’ve been sold the deal over the phone in Nov22. Next day i realised, cancelled d contract. complaint to @Ofcom too. nothing resolved. I get emails mentioning recovery agents, even I didn’t have any router installed.I hve to call them for hours! No resolutions.
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Wade Womersley
(@wadewomersley) reported
.@virginmedia After 10 years, cancelled today. £62/month for gig1, retention offered me £59 OR 500mbps for £3 below normal. New customers get £39.99. I'm worth £3 after 10 years. Moving to @GiganetUK for 900/900mbps at £40/month. Actually insulted at your customer loyalty.
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ablemarker02
(@cabinetometer) reported
@virginmedia Wi-Fi not working AGAIN in N19 area. I think I deserve decent compensation as I have quotes from BT and other suppliers.,
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Sophie’s in the garden 🐝🌱💚🌸
(@SophieKBoxall) reported
@virginmedia I can’t find the option to query regarding the upgrade to fibre home service, please advise.