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Virgin Media

Virgin Media Outage Report in Lower Clapton, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Lower Clapton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lower Clapton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Lower Clapton, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, City of Westminster, Kingston upon Thames, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, Southwark, Waltham Forest, and Hampstead.

CityProblem TypeReport Time
London Total Blackout 1 hour ago
London Internet 1 hour ago
Hammersmith Internet 2 hours ago
London Internet 2 hours ago
City of Westminster Wi-fi 3 hours ago
Kingston upon Thames Internet 3 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lower Clapton, England

Latest outage, problems and issue reports in Lower Clapton and nearby locations:

  • Nadine_MrsSpoon
    Nadine_TeamTimmons 💙 (@Nadine_MrsSpoon) reported from Croydon, England

    @virginmedia mum and dad both have virgin mobiles. dad's has broken and needs repairs and mum needs an upgrade. with all high Street shops now being closed permanently what do they do?

  • jpmcic
    Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.

  • willmartinesq
    Will Martin (@willmartinesq) reported from Wandsworth, England

    @virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼

  • steve01395341
    steve (@steve01395341) reported from Crayford, England

    @virginmedia The WiFi has problems

  • peteholbrook
    Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia Just dialled1471 The originating number was 01424 850444 does that help?

  • bendeguz2701
    bendeguz270 (@bendeguz2701) reported from Romford, England

    Virgin media @ I had enough of virgin media enough wish they stopped calling fro. Call centre never never answer call from v media outside Europe

  • jpmcic
    Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia Yes. Am having more connectivity issues now and the lights are flashing and unable to establish a connection.

  • jpmcic
    Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.

  • steve01395341
    steve (@steve01395341) reported from Crayford, England

    @virginmedia I’ve never had this problem before

  • peteholbrook
    Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.

  • steve01395341
    steve (@steve01395341) reported from Crayford, England

    @virginmedia There is nothing with service could I have a hub 3 ??

  • jpmcic
    Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.

  • mrshoefsmit
    Liz Hoefsmit 🇮🇪🇾🇪🇪🇺🛫 (@mrshoefsmit) reported from Kingston upon Thames, England

    The only thing worse than Saturday nite TV is @virginmedia outage for several days 😡 no Netflix and no on demand.

  • lucewebby
    Dr Lucy Webster (@lucewebby) reported from Lambeth, England

    @virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?

  • andyshem
    Andy Shemilt (@andyshem) reported from Eltham, England

    @virginmedia please stop phoning my house daily in middle of working day to tell me you’re upgrading my WiFi signal. Every time you upgrade my signal, it breaks it. I’m already on a self purchased WiFi booster and it’s currently adequate. Please leave me and my signal alone!

  • alanpenn
    Alan Penn (@alanpenn) reported from Tottenham, England

    @michaelkenward @virginmedia No I am Using my mobile data on the phone to post as @virginmedia so astonishingly slow :-(

  • steve01395341
    steve (@steve01395341) reported from Crayford, England

    @virginmedia No I have hub 2 WiFi (keeps cutting out and slow speeds

  • peteholbrook
    Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?

  • SoulfulScotsman
    🏴󠁧󠁢󠁳󠁣󠁴󠁿 Stephen Howie 🍀 (@SoulfulScotsman) reported from Richmond, England

    @bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.

  • jpmcic
    Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia 33Mbps DL and 19.59 Mbps UL... but however three attempts at running the Speedtest. On the first two attempts the UL test failed reporting connectivity issues.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StevePem
    Steve Pemberton (@StevePem) reported

    @virginmedia the worst experience I’ve ever had! Got your email offering £75 for a referral thanks but I wouldn’t refer you for 7.5k!! Not even to an enemy!

  • GavinTranter
    Gavin Tranter (@GavinTranter) reported

    @virginmedia I can be around them two times and i will have my support worker with me as well and the number that i got from you at 19.06 and the number was 0800 183 6403

  • jazzellelabelle
    Imogen Rodgers (@jazzellelabelle) reported

    @virginmedia The service checker says there isn’t a local problem in the area. I do t think it’s my hub so perhaps it is another fault.

  • jamesgodsall
    James Godsall (@jamesgodsall) reported

    @virginmedia @SkySports Another weekend where I’m told I’ve reached the maximum 2 app logins but I know there is only 1 other login. Help!

  • G0URR
    Robb Webb. Photographer. Radio Geek. G0URR. (@G0URR) reported

    @virginmedia This still isn’t sorted out. Promised call never happens. Log ins fail. All very disappointing

  • upishaw
    upi shaw (@upishaw) reported

    having major issues with setting up my on Virgin Media Account. Any one have any suggestions as Virgin Customer service is useless plus they hang up on you after you have been on hold for 60mins.

  • sharansmit1
    Sharan Smit (@sharansmit1) reported

    Day 2 and still no resolution @virginmedia what does it take to have your broadband box removed from my property considering we never had a contract set up with you and you continue to fail to act on your promise to have it removed #badcustomerservice

  • paddybrown82
    dd82 (@paddybrown82) reported

    @virginmedia I still have no internet. All cables checked and connected new hub still doesn't work. I had an engineer appointment which you cancelled via text message. Charged full price for no service and been on hold for 45 mins. #virginRipoff #BTisbetter

  • TomsGoalPost
    Tom (@TomsGoalPost) reported

    @virginmedia @BigIssue Horrific service on hold an hour then transferred to India and you refuse to solve the problem. I have never spoken to a ruder individual in my life. What sort of service is this @virginmedia ! My second box hasn't been working for 6 months! Appalling!

  • nigelwalsh
    Nigel Walsh 🙌🏻 (@nigelwalsh) reported

    @virginmedia Hey SB, Im not sure if you are trying to help or indeed just draw out the pain here. (Im partly kidding) Speaking to your colleague, Akash - he suggested moving the router.. But its attached to your cable.. I have connected a cable directly to it -