Virgin Media Outage Report in Fulham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Fulham come from postal codes SW6 and W12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fulham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fulham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 26: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Fulham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Barnet, Ilford, Croydon, Hackney, Southwark, Harringay, Hounslow, City of London, Hampstead, Fulham, Greater London, City of Westminster, Poplar and Chingford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Barnet |
Internet | |
| Ilford |
Internet | |
| Croydon |
Total Blackout | |
| Hackney |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fulham, England
Latest outage, problems and issue reports in Fulham and nearby locations:
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.
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simone clark
(@iglu_sim) reported
from
Kingston upon Thames, England
@virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM
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#TeamParkinsons Paul
(@PJacksonClark) reported
from
Bromley, England
@virginmedia Thanks KF for your speedy reply. But since "Frankie Bot" and I started chatting three hours ago via customer service chat I've been left waiting. Is that as good as it gets?
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char🏴
(@charliewhu__) reported
from
Camden Town, England
@virginmedia hi, received my new phone. Except there’s no 4G/5G showing up even though I can send messages, go on social media and I can’t access sky bet. Is there any solution to this?
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James Brown
(@JammieBun) reported
from
Hillingdon, England
Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@Whiskey_Mick @virginmedia We’ve just had the same experience - waited 8 days. Not a word from them. Not a human spoken to. If I had another choice I’d drop them. 0/10 for customer service.
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.
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Tim Hyson
(@timhyson) reported
from
Bromley, England
@virginmedia 20 hours of being passed around your customer ‘care’ teams and no progress. And yet I doubt this is even close to a record.
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Ealing, England
@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
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mara penzo
(@magma62) reported
from
Brentford, England
@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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#TeamParkinsons Paul
(@PJacksonClark) reported
from
Bromley, England
@virginmedia I've covered all the options; there aren't many. It tells me there are no problems in my area and then defaults to the bot chat.
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Befitat50
(@befitat50) reported
from
Lambeth, England
You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑
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Lawrence ****** 🇺🇦
(@goonerlgh) reported
from
Islington, England
@virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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EMMA STOTHARD
(@emstoth) reported
@virginmedia Yes tried that and always says absolutely fine. I’ve had ongoing issues for nearly 2 months now with it all and been in contact on the phone numerous times too and it’s just a bit tiresome now as it’s not getting any better.
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Suzanne Wood
(@northcamesouth) reported
@AlexSchillemore @virginmedia I called a couple of months ago, told them the bandwith was crap, they promised it would be doubled (so why not until I complained?) & yet I don't think it's any better... possibly worse! Looks like their main effort is enticing new customers rather than looking after existing.
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Heather Butler
(@Heath_cb) reported
@AlexSchillemore @northcamesouth @virginmedia They are terrible. They slipped my grandfather onto a contract (once his original term ran out) where he was paying £90 a month for services he didn't even use. No refund, no apology when we realised. Wouldn't touch them with a bargepole.
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Alex Schillemore
(@AlexSchillemore) reported
@_MarkDarlington @northcamesouth @virginmedia Ugh. That drives me mad, why not just give the customer a deal?!
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Jordan | Gamerfiend
(@GamerFiend_) reported
@virginmedia @virginhelp Is there a reason my internet keeps having random dropping out when it gets hot? Its fine for ages & During THIS heatwave in England & the previous one it keeps dropping out? But only when its hot, never any other time? Look forward to your reply. thanks.
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Mark_Darlington_
(@_MarkDarlington) reported
@northcamesouth @AlexSchillemore @virginmedia You actually have to cancel and wait for them to call you back for the best deals. I pay less than £40 for TV, internet and TV.
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Anne
(@anneb245) reported
@virginmedia Hi, it wasn't posted on the outage site, nothing on service status but eventually there was an message online when we tried to access web mail saying they were doing some work and to try later.
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helen clements
(@helennclements) reported
@virginmedia we’ve lost or got very sporadic broadband in n4 1jj but can get no joy from the service checker. At least 6 households are experiencing this
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Mark_Darlington_
(@_MarkDarlington) reported
@northcamesouth @virginmedia I use my own modem with VM hub & have ZERO connectivity problems. A new Google Chromecast with Android TV on the TV is amazing. It creates one library from all your streaming service inc iplayer Ch 4 etc as well as Netflix etc.When my contract end I will canx all but internet.
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Mia
(@StollerMia) reported
@virginmedia How exactly am I to apply for compensation when CS keep disconnecting call? The link you provides information only. And to add insult, our broadband is STILL awful.