Virgin Media Outage Report in Dartford, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dartford come from postal codes DA1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dartford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dartford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Dartford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Leyton, London, Dagenham, Lewisham, Southwark, Walthamstow, Hackney, Upminster, Longfield, Newham, Barking, Romford, Grays, Orpington and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Leyton |
Total Blackout | |
| Leyton |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Dagenham |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dartford, England
Latest outage, problems and issue reports in Dartford and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.
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Thomas Chawner
(@thomasc68) reported
from
Romford, England
@virginmedia can’t believe the way u treat new customers your service and customer support are shocking
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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#LondonNetworker
(@LondonNetworker) reported
from
Walthamstow, England
Virgin MEDIA down again!!!! @virginmedia
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia new customer and TiVo box is not working after 2 weeks. Shows menu and sound but no picture. Please provide a solution. Not happy.
-
積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HARLEY
(@meaden_harley) reported
@virginmedia @the_pieface Fix pies WiFi man
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Isis Almeida
(@isiscarol14) reported
@virginmedia They can’t take the service with them because you don’t provide it at their new address. But you want to charge them GBP240 to disconnect and also charged me as well for a new account. How is that not you trying to make money off the very same service twice?
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james parsons
(@parso2j) reported
@virginmedia So how to we claim compensation for this? It’s been down since 7.30am and states it could be up by 4pm? Was supposed to be up at 11.59 according to your tracker
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Andy Ruxton
(@aruxton) reported
The state of the nation today. 10 year loyal customer gets 7% discount but still ends up paying more than double for that of new customers even when offering to sign a longer contract 😡. @virginmedia @Ofcom #RegulationNeeded @RipOffBritain
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Shane
(@sohanlon07) reported
@virginmedia Hi. I still haven’t had any contact and the issue continues to happen.
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Ravikanth Bhamidipat
(@rk_bhamidipati) reported
@virginmedia No. They just know construction should happen and planned for June 14th initially, later to 18th and now to 24th. No guarantees. Every single day things are different. Especially in These times this is not the best experience. Horrible feeling and helplessness for being loyal.
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sue walker
(@sueshadbolt) reported
@virginmedia you are a terrible company, you have cut us off a full week before our moving date, left us with nothing. 48 hours to put us back on line. Your customer service ops have cut us off on calls several times already. You give no help even though its all your fault.
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J Stampton
(@j_stampton) reported
@virginmedia Well VM are wasting their money if they employ a social media team to ‘point people in the right direction’. They should have a hotline to people in the org who can help because usually by the time it’s on Social Media , the customer has tried everything and is ******* right off.
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Isis Almeida
(@isiscarol14) reported
@virginmedia If that’s how you behave, trying to get money off two people for the same service, how do you expect me to choose your services? If you aren’t fair to them, why would you be fair to me? 🤔🤔🤔🤔🤔
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Isis Almeida
(@isiscarol14) reported
@virginmedia Lastly, can you please address your customer service hanging up on me as soon as I asked to file a complaint?