Virgin Media outages and service status in Lewisham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Lewisham, including 1 direct report.
- The most common problems reported in this area mention Internet and Wi-fi.
- The most recent signal from this area was received Apr 8, 4:50 PM GMT+1.
- Internet (75%)
- Wi-fi (25%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Lewisham, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wandsworth, City of London, Hackney, Dagenham, City of Westminster, Ilford, Wembley, Poplar, Croydon, Southwark, Newham, Orpington, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 54 minutes ago |
|
London
|
Phone | 1 hour ago |
|
Hammersmith
|
Total Blackout | 3 hours ago |
|
Wandsworth
|
4 hours ago | |
|
City of London
|
Wi-fi | 4 hours ago |
|
Hackney
|
Internet | 5 hours ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
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Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Nick Tippett (@nicktippett) reported from Croydon, England@virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely
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Andrew Battle (@andy_s_battle) reported from East Ham, England@virginmedia But cutting people off to enforce this is unethical, besides no previous communication has indicated this and the solution is not convenient with where they want to do this and no suggestion to reposition my hub
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Gabor (@GaborPfalzer) reported from Kensington, England@Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.
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Nick Blackburn (@Omnomnick) reported from Camden Town, England@hellylovesrawk @Ellydoestelly @CTweakThorne Oh no, never at work! This was to Virgin Media, who were clawing onto keeping me as a customer and sending me bills months after I'd cancelled the service!
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Mark Catchlove (@markcatchlove) reported from Ilford, England@virginmedia 4 engineer visits have not resolved anything. There is so much conflicting information. I really need to speak to someone who can actually help.
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Gabor (@GaborPfalzer) reported from Kensington, England@Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.
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Ben Rogers (@eviemae239) reported from Sutton at Hone, England@virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.
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Stewart Daniels (@Editmonster) reported from Walthamstow, England@MoneySavingExp , good morning just wondering if having no service from @virginmedia for over 20 Days is that ground to cancel with no costs
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission
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Gabor (@GaborPfalzer) reported from Kensington, England@virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.
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Gabor (@GaborPfalzer) reported from Kensington, England@atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.
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Gabor (@GaborPfalzer) reported from Kensington, England@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
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Nick Tippett (@nicktippett) reported from Croydon, England@virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!
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Gabor (@GaborPfalzer) reported from Hammersmith, England@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
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Elmarie Hahn💙 (@elmah69) reported from Ilford, England@virginmedia someone on your 0800 number told us to ring back at 9pm, said she would be there till 10pm. Tried to call at 9 pm no one there. Disgusting customer service.
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Nick Tippett (@nicktippett) reported from Croydon, England@virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!
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Gabor (@GaborPfalzer) reported from Kensington, England@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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SallyH (@sallyhhk) reported from Islington, England@virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??
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Andrew Battle (@andy_s_battle) reported from East Ham, England@virginmedia No effort is made to rectify the problem they just want to change to VOIP with no regard to a customer who spends over £1200 a bear for all devices, I wonder what offcom would think
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Elmarie Hahn💙 (@elmah69) reported from Ilford, England@LutzSchueler @virginmedia worst customer service ever. Orders changed without notification and unable to make contact with a human to discuss problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lauren (@Misssripper) reported@virginmedia OK it doesnt work on a browser am on a phone now.
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CycleNotts² (@CycleNott) reported@virginmedia I think it was the Wi-Fi connect app that was the problem. Managed to connect devices without the app. According to the app reviews it needs serious work. I was told on the phone it can take up to 48hrs to connect.🤔🤔
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Steve Hopkins (@stevehopkins68) reported@virginmedia Engineer was booked last week and the call back was supposed to explain why there was a no show. I’ve been advised now that I have to wait until the 19th for an engineer now. I’ve officially logged a complaint now
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Rationalist44 (@rationalist44) reported@virginmedia > systems which would clearly tell you, when VM is on fact at fault/ and in breach of its own contract, and not the customer. A decent company would have a manager call or mail to say sorry: you don't even admit the identity of any managers -- no one will EVER give >>
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Scott Cunnington (@StumpyC94) reported@virginmedia Those options are how I've raised this but it still doesn't help with getting my issue resolved to be honest. Can be 7 days if I hear back
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the pompey pope (@thePompeyPope) reported@virginmedia Not really 1st agent advised me to contact VM thru the VM app! And that the complaint was showing open at her end. 2nd agent told me to wait for the 30 days and that the complaints was showing closed, as it does on my account & in yesterday's email. Great help they were
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MJ (@mickyjayuk) reportedOh my god, the @virginmedia hub 5 is a pile of ****. 7 years with a hub 3 and not one single problem. Two weeks with a hub 5 and it's broken 27 times, been replaced once, second one has now died. I've had to do 6 factor resets this morning.
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Stephen Knight 🎙️ (@GSpellchecker) reported@SChristyJones @virginmedia It isn't. My dad was at mine to watch the football on Saturday. Full 5g signal. I couldn't even get 5g in my area with virgin when I COULD get mobile internet
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Stephen Knight 🎙️ (@GSpellchecker) reported@mart_brooks @virginmedia I've been with BT Broadband/TV the last few months. Excellent service
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Emily S (@EmilySteph2) reported@virginmedia Same problem again today with wifi dropping out! No issues on the service page. I work from home, it’s not good enough!