Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 02/18/2026 15:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Islington, Hackney, Sutton, Harringay, Southwark, Croydon, Bexleyheath, Romford, Paddington, Poplar, Ilford, Newham and Dagenham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomCity of Westminster Wi-fi
United KingdomIslington Internet
United KingdomHackney Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • PaulGrayburn P͟G͟ t͟w͟e͟e͟t͟s͟ (@PaulGrayburn) reported from Romford, England

    @itsnoel @RantAbulus @virginmedia @Virgin_Victoria Yeah I’m happy with this one. The Hub I had previously was dog shit. Normally get a bit quicker then what Speed Test got tonight, can hit 390Mbps from time to time.

  • Knocker75 Karen Holmes (@Knocker75) reported from Dartford, England

    @virginmedia my mums tv/broadband went down at 8.30pm last night, you said it would be back up and running by 12.30am, still not working this morning she’s been told it should be back in at 4.30pm today. No mention of the problem! #ridiculous #compensation

  • pandsreid Susie20RF (@pandsreid) reported from Merton, England

    @virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..

  • TimAtkinsPhoto Tim Atkins (@TimAtkinsPhoto) reported from Hackney, England

    @virginmedia It’s fibre only. How do I cancel when customer service is so bad! I have had 2 calls ended tonight as they don’t want to cancel my contract. So bad. Your front of house is appalling and can tell by the number of complaints on here in such a short space of time. :(

  • RaymondBarker4 raymond Barker (@RaymondBarker4) reported from Camberwell, England

    @billzo86 @virginmedia I got a reply saying some people are having problems playing fifa I'm 61 years of age I don't play fifa I'm a big boy now

  • tonysacting tony pickering (Roy) (@tonysacting) reported from Camberwell, England

    @virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @virginmedia the end of every month is when Mum receives my late Dad's money and we get a stupid paper charge,not everyone can pay by direct debit!!! very disappointed

  • befitat50 Befitat50 (@befitat50) reported from Camberwell, England

    @virginmedia it’s frustrating that virgin media CAN NOT fix our broadband and internet in Sw4 8Dw!!!! We’ve been waiting for more than a week and still slipping to another day and so on! I’ve had enough and moving to a better provider Sky...

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .

  • SamWickett1 Sam Wickett (@SamWickett1) reported from Bromley, England

    @virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious

  • koksal Köksal A. (@koksal) reported from Hammersmith, England

    @virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers

  • deb_mae_ellis Deborah 👩‍💻 (@deb_mae_ellis) reported from Poplar, England

    @virginmedia I’ve called this evening told me to wait said signal sent to activate but I’m still waiting for channels

  • mikelondonse Mike Keogh (@mikelondonse) reported from London, England

    @virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!

  • matt_angelo_84 Matt Angelo (@matt_angelo_84) reported from Bromley, England

    @SkyHelpTeam Internet down again! Asking to book an engineer through mysky app again but think it’s time to cancel and move to @virginmedia This is the 3rd Engineer visit this year #poorservice

  • GT_B4_Kevin Kevin B (@GT_B4_Kevin) reported from Romford, England

    @virginmedia I had an email Monday saying i was due a refund but there was a problem with my information and to click on the link ! Of course i deleted the email as it was obviously not from Virgin media , they got my regon code rong as well as not using my name on the email !

  • sinajtojayz Janis Sinaj (PISCES) (@sinajtojayz) reported from Ilford, England

    @virginmedia I’m disappointed to say the least. I’ve requested for my service to be cancelled instead you sign me up for a new package and add an extra £10 to my bill.i no longer want your service..!

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia I was some time ago but that was because I had entered my number I don't know what number they tried to call as they would not tell me so poor it really is and after 15 years 🤣

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @virginmedia your customer service is a joke!!! We're being charged £10 extra on a bill which was already agreed to be paid LAST FRIDAY, which I did at a paypoint up the road,we never pay by direct debit because Mum always likes to pay at the end of every month because that's

  • harispurs82 Hari Patel (@harispurs82) reported from Hackney, England

    Thank virgin media just received the email. I trust you can sort out the issue without any further problems

  • nicoloarena Nicolò Arena (@nicoloarena) reported from Hackney, England

    @virginmedia No, thanks. I need to cancel ASAP

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • alex29247626 alex (@alex29247626) reported

    @virginmedia I’m afraid you had no reason to terminate the service, but thankyou for your dishonest reply. I’m not expecting lost wages to be offered, but it’s sad that you can’t even offer a discount. Thankfully I now have grounds to terminate my contract with the worst ISP I have ever used.

  • p0wher p0wher (@p0wher) reported

    Looks like the Hub 4 with @virginmedia is experiencing issues. Praying my friends can get back online soon, the last few days have been awful on Virgin 😩

  • JonesMcCu JMc (@JonesMcCu) reported

    @VirginMediaIE we were contacted by virgin media for someone to come out to fix a problem with our broadband. But we don't have any problem. What is going on?

  • Mr_Reedo Iain Reed (@Mr_Reedo) reported

    Sooooo @virginmedia are terrible and apparently don’t know what customer service is! So rude!

  • MyClubSMS Steve K (@MyClubSMS) reported

    @virginmedia And I'm not sure you do understand the frustration. You're about to lose a customer since the Diamond Cable days ...20+years...

  • mainlinemussy Mainline Mussy (@mainlinemussy) reported

    @virginmedia I’ve been cut off on the phone twice, 3 hours waiting on WhatsApp, waiting on online chat, now talking to you on twitter. I have now also submitted a complaint too. It’s beyond ridiculous.

  • Mr_Reedo Iain Reed (@Mr_Reedo) reported

    @virginmedia Hi, no internet since Tuesday, no helpful people on the phone. nobody free until next Thursday to maybe help, no supervisor in over the weekend to talk to and everyone (except me) with you for mobile but they get no signal so can’t even use data! So, multiple things.

  • iamjazzk Jazz K (@iamjazzk) reported

    @virginmedia I cannot reach your service status page via your app. I’ve been a long time customer and this is the 4th hub failure I’ve had during my time with you. Im really desperate to get back online for my child’s exam revision. Can you please please expedite this. 🙏🏽

  • BPMnerd MrBronzePackNerd (Liam) (@BPMnerd) reported

    @thefuzzball40 @virginmedia There signal is absolutely disgusting too. So many major problems over this past week, just too add to that disgusting behaviour.

  • rpittham rpittham (@rpittham) reported

    @virginmedia I’d rather you fixed my broadband or at least gave me a customer support phone number #virginmedia