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Virgin Media

Virgin Media service status in Lewisham, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Lewisham, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, City of London, Hackney, Wembley, and Camden Town.

CityProblem TypeReport Time
London Internet 4 minutes ago
Croydon Internet 2 hours ago
London Total Blackout 7 hours ago
Hammersmith Internet 7 hours ago
London Internet 8 hours ago
Croydon Total Blackout 10 hours ago

Community Discussion

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Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • andreas_krieg
    Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England

    @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

  • Barchetta66
    Helen Pinkers (@Barchetta66) reported from Islington, England

    Great timing, the @virginmedia box has gone down. #isolation

  • OL_Vision
    Omid 👨🏻‍💻 (@OL_Vision) reported from Sutton at Hone, England

    @NoelClarke @skytv @NOWTV Damn you @virginmedia

  • LukasDiSparrow
    i hate you (@LukasDiSparrow) reported from Camberwell, England

    @virginmedia YOU DO NOT ANSWER THE PHONE!!!!!!!! AND IF YOU DO YOU PUT ME ON HOLD AND HANG UP!!!!!!!!!!!!😡😡😡😡😡😡

  • damawa42
    Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia Your text service can only provide exactly the same info as the status page, so please refrain from wasting people's time by recommending they use it to receive further updates. Waste of my time, waste of their time.

  • Ashishpatel1972
    🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported from Croydon, England

    @harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.

  • MCPlatt
    Marie-Claire (@MCPlatt) reported from Camden Town, England

    @virginmedia and internet not working in the office so no one can work remotely. Huge problem for a charity please can you sort!!! /2

  • MCPlatt
    Marie-Claire (@MCPlatt) reported from Camden Town, England

    @virginmedia just been on hold to your business help line for AN HOUR and then just cut off and told to hang up. All our staff at home /1

  • TheOliveRoomsE9
    The Olive Rooms (@TheOliveRoomsE9) reported from Hackney, England

    @virginmedia y ya our service is absolutely shocking. Been on hold for 22 minutes, sent messages no replies. Will be cancelling

  • AndyBullyBull
    Andy Bull (@AndyBullyBull) reported from Poplar, England

    @virginmedia I wouldn’t bother. No one has bothered to explain to my 85 yr old mum why her account has been cancelled and her PAYG balance (~£100) cleared out. No response to our formal complaint and no one willing to discuss. Shameful treatment of vulnerable customer.

  • Aldershot1974
    Pegasus (@Aldershot1974) reported from Walthamstow, England

    @virginmedia been trying for three days now to cancel/suspend my sports channels Call Centres just not answering Hours it big time I can’t afford it When will you allow us to cancel online if your call centres are closed or is it easier to just keep taking my money

  • LukasDiSparrow
    i hate you (@LukasDiSparrow) reported from Camberwell, England

    @virginmedia YOU **** HEADS JUST HANGED UP ON ME WHEN I WANTED TO CANCEL!!!!!!!!!!

  • PaulLindsay10
    Paul Lindsay (@PaulLindsay10) reported from Sutton at Hone, England

    @virginmedia Re the systems down it was an area issue. WiFi no. Lack of communication and customer seevice, no engineer needed!

  • rchrdctswrth
    Richard (@rchrdctswrth) reported from Islington, England

    @virginmedia my router keeps dropping out and rebooting for no good reason for the past 3 hours. My girlfriend (a teacher) and I are both trying to work from home and your service is making it impossible.

  • N16Breda
    N16Breda YesWeRepealedThe8th (@N16Breda) reported from Hackney, England

    @EmmaMatthewsDC @virginmedia Similar problem here. Email stopped syncing to Outlook at 19.47 - altho webmail still functioning 🙄

  • PaulLindsay10
    Paul Lindsay (@PaulLindsay10) reported from Sutton at Hone, England

    @virginmedia has the worst #CustomerExperience #customeservice of any company! No email answer, no call back by manager as promised. And over a 3 month period.....can’t say I’m not patient or haven’t followed up! #Disgraceful #onholdfor12minutes

  • fizzyade
    Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @vmbusinesshelp @virginmedia Oh you mean the web chat which is hardly ever available when there aren’t problems...and is now impossible to get on. LOL

  • AlexHNGilbert
    Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia I need someone to come round and fix my bullshit Wi-Fi please. I’ve tried calling a million times. No luck

  • fizzyade
    Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @virginmedia It’s been saying no since yesterday. Since the issues with some static IP customers arose. There’s clearly an issue that you are ignoring despite multiple people telling you. One DS and one US and no GRE.

  • PinnellWilliam
    William Pinnell (@PinnellWilliam) reported from Walthamstow, England

    @virginmedia four days for an engineer to come and install a new router! Awful service for those of us having to work from home.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ElementSafety
    Element Safety (@ElementSafety) reported

    @virginmedia That was the reference the engineer gave me last time he came out. He said there was a fault on the system, I believe with the cable, and told me it would be fixed in 2 weeks. That was in June and I’ve now been told it will be November. What can take 11 months to fix?

  • cobm123
    Calum O'Byrne Mulligan (@cobm123) reported

    @jurgenkaiser12 @virginmedia I know, but if I can't work properly it'll cost me, so I guess I'll be paying a termination fee to help subsidise Branson's next ego-trip into space... maybe he'll stay there this time and spare us the smarmy return to earth.

  • KingDugg
    King Dugg (@KingDugg) reported

    @storywhispers @virginmedia I have the same problem!!

  • arithonia2
    arithonia (@arithonia2) reported

    @virginmedia Thank you, I have been a Virgin customer for over ten years and rate the product but customer services are not able to find our contact and have not done as they have promised. We are always pointed to the web page or information, Please don't, we are past that now. Please help

  • DavidWheater
    David “Still Not the Footballer” Wheater (@DavidWheater) reported

    I can't even pursuade my phone to stay connected long enough to pay for the bloody car park. I know I'm not the only one who has problems, I just don't understand why you don't take Virgin Media to task. This is beyond incompetance, is it deliberate?

  • OfficialLukeD
    Luke (@OfficialLukeD) reported

    @virginmedia "no issue"

  • Nomine_9
    Nomin (@Nomine_9) reported

    @virginmedia How will the service in my house be fixed? This is not related to the broadband issue

  • ElementSafety
    Element Safety (@ElementSafety) reported

    @virginmedia It’s intermittent, it can work for a few hours then be off for an hour, the next day it can be on for minutes the off for minutes all day. It’s never off all day but never on all day either.

  • GrzegStudio
    Studio_Grzeg_Studio (@GrzegStudio) reported

    @virginmedia Its says now problems in the area. Is a refund for not having a service be issued automatically to the account?

  • Cannesle
    Carol Annesley (@Cannesle) reported

    @jesslalau @virginmedia It's so frustrating especially as my EE network is playing up too 😢