Virgin Media Outage Report in Lewisham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Lewisham come from postal codes SE13 and SE14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Southwark, Tower Hamlets, Croydon, Ilford, Bermondsey, Harringay, Wood Green, Camden Town, Acton, Belsize Park, City of Westminster, Bexleyheath and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Total Blackout | |
| Ilford |
Internet | |
| London |
Internet | |
| Dagenham |
Wi-fi | |
| London |
Total Blackout | |
| Southwark |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia
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Paul Berry
(@bazelrock) reported
from
Tottenham, England
@sainsburys Update, it might be @virginmedia with the problem.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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ian
(@IanBorrett) reported
from
Lambeth, England
@virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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Hannah
(@hannahdenise91) reported
from
Sutton at Hone, England
Moved in over a week ago and @SkyUK say it’s still going to be another 7-10 working days before we get wifi- shocking service as new customers who are now having to spend a fortune hot spotting data working from home. Calling @virginmedia today.
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Done a service rest of area, say no. My router diagnostic says there is a problem.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.
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Pete Austin
(@PeteAustin_) reported
from
Kensington, England
@virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Milan
(@Milan_Massimo11) reported
@virginmedia My family is paying for 350Mbps but we only get 100-150. Can we get some help?
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Chetna K
(@Chetna_K) reported
@virginmedia First I spoke to technical team who said the solution was not upgrading broadband but maybe should have considered boosters which retentions did not talk abt
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chrisdawg
(@chrisdawg11) reported
@virginmedia our internet has been cutting out regularly for the last few weeks. The site always says no issues in our area but it’s been happening daily... in sw20... what’s going on?
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Vicki Barrett
(@vbarrett21) reported
@virginmedia I've been hung up on twice, both after being on hold for 15 minutes, and I've not had a reply on your message service in 6 days. Please can I speak to someone!
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Cassie A Baugh
(@a_baugh) reported
@virginmedia hello. My internet connection has been unstable for a while. Tried contacting but cant get through. Please can someone contact me?
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Gaffers
(@gaffnr) reported
@virginmedia Yes. Cables in tightly. Hub never moves (it can’t because of where the feed comes j to the house and the length of the cable.
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Dominic DEAN 📸
(@ddphotograph) reported
@virginmedia Hi, when i click on the ,link to order it , it says page broken :(
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Ryan Underwood
(@RyanUnderwood86) reported
@virginmedia Can you please provide me some sort of escalated contact. I can see this turning into a court case from my end is this is going to damage my credit score, as well as the stress, loss of service etc. I had a 14 day cooling off period and this has been ignored.
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nicole mcpolin
(@nicmac_design) reported
@virginmedia @virginmedia Hi can somebody get back to me please. I've tried calling and also tried using the text to call back service and haven't been contacted back. I have been sent a broadband router but was expecting a TV box
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Terence Eden
(@edent) reported
@virginmedia OK, so you can't help on Twitter. The online chat can't help. The community forum can't help. Please can you let me know how I can raise a complaint about this?