Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 01/20/2026 14:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Wembley, City of Westminster, Southwark, Hackney, London, Waltham Forest, Sevenoaks, Hampstead, Camden Town, Swanley, Mitcham, City of London, Stepney, Hammersmith and Bromley.

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City Problem Type Report Time
United KingdomHackney E-mail
United KingdomWembley TV
United KingdomCity of Westminster Internet
United KingdomSouthwark Wi-fi
United KingdomHackney Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • scroogio Neil Cole (@scroogio) reported from Camberwell, England

    Any chance of a reply please @virginmedia - nobody responds on your instant message service either

  • cycleoptic cycleoptic (@cycleoptic) reported from Islington, England

    @virginmedia @JanHammersSon I’ve no internet in N19 no problems reported on status, logged into test..,.. you have broadband problems.... really?

  • followsonal Sonal Bhardwaj (@followsonal) reported from Poplar, England

    Virgin media network has collapsed since morning. Very freaky. In #london @virginmedia #virginmedia #Connectivity

  • jonnysmorrison Jonny Morrison (@jonnysmorrison) reported from Lambeth, England

    I am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia

  • evansamuel5 Evan Samuel (@evansamuel5) reported from Wandsworth, England

    @virginmedia giving absolutely zero service in SW London for second night in a row and refusing to answer the phone. Absolutely bloody useless.

  • g4g02_ liam (@g4g02_) reported from Lambeth, England

    can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?

  • tomthemac tom 'easiest deal in history' parkinson #FBPE (@tomthemac) reported from Tottenham, England

    @MrKenShabby @virginmedia Dump them. Get @zeninternet FTTC or even FTTP if you are lucky. Much more reliable. On average faster too. Less contention (sharing with other users) of bandwidth advertised. Never looked back...

  • DaleMC_ Dale 🔶 🦁 (@DaleMC_) reported from Camberwell, England

    12 hours without service is rather poor @virginmedia

  • DamionSheppard Damion (@DamionSheppard) reported from Lambeth, England

    @virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    Mum is shielded and home alone. Her landline stopped working, after 6 days @virginmedia came to fix. Engineer couldn't fix so said would escalate. Mum chased again today and calls been closed! So far cost £21 in calls. #virginmedia, is that how to treat vulnerable customers?

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.

  • abreybugg Michael Abrey-Bugg (@abreybugg) reported from Whyteleafe, England

    @virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider

  • putyourboootson elly (@putyourboootson) reported from Lambeth, England

    @virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working

  • AnaRochaPT Ana Rocha (@AnaRochaPT) reported from Camden Town, England

    @virginmedia any chance of getting an assistant to help? This is a real challenge here, no virgin email for queries, call centers closed, no one on the chat services as I have been online for hours!

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

  • PaulWRamsay #HellomynameisPaul💙 (@PaulWRamsay) reported from Camden Town, England

    @virginmedia Reg is YT17ZTM, it’s one of the few road in the area where permits are not needed every day, only on match days. Would you not help the driver get a permit for his own Rd? What rules do you have for driver vans being left outside of work hours?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Annafly71686058 Anna flynn (@Annafly71686058) reported

    @virginmedia hi i cant message u privately for some reason, i joined with an 18 month cobtract no con fee and 3 months free yet was charged month 2 n 3 complained about hardship and asked for my food money back n was blanked both times i had one issue with a service provider

  • DiabeticQueen1 Kelly 💙 (@DiabeticQueen1) reported

    @virginmedia Oh no, you're still providing a service through a new sim, new number. Unfortunately my relatives business doesn't run on companies and contacts knowing he has a complete new number. Someone had requested a pac number, not him. Poor customer service from Virgin

  • planetside2suck Planetside2sucks (@planetside2suck) reported

    @virginmedia Your rubbish internet is down again for all of WD19 postcode. Second time in a week. Bloody sort it out, such awful third world service.

  • jawaid_mr WRESTLING (@jawaid_mr) reported

    @virginmedia can rebooting help my wi-fi upstairs Will I get a signal and also will that security weakness disappear as well if you respond to me tomorrow morning

  • gregarus Greg hook (@gregarus) reported

    @virginmedia You have disconnected me and now on my acct it says “you’re not with Virgin media anymore” sink can’t see my complaint Is this normal?

  • SinSmithie Samuel Smith (@SinSmithie) reported

    @virginmedia is there a problem in the BN1 area?

  • ACuthill Ali C (@ACuthill) reported

    @virginmedia Where do I find the service status page?

  • evilstitch toto (@evilstitch) reported

    3rd month I’ve had a apology from @virginmedia over the same issue with a promise it’s been rectified, except this month comes with the lie “we were unable to contact you to discuss” (it may help if you tried...) I’ll believe it when I see it and I’m guessing that’ll be never

  • kathrynsales Kathryn Sales (@kathrynsales) reported

    @virginmedia The internet we are getting on our phones, TV and devices is so poor that we need to find an alternative (going back to the old router for example would be a win but it’s now been deactivated). What do you suggest next?

  • basicchipmunk Shane Woodward (@basicchipmunk) reported

    @virginmedia @thesundaytimes @thetimes Just read your article about Virgin Media not giving refunds! My case is worse they agreed a contract with me back in Oct 2020 never actioned it. No over charged me 2 months on the go and still have not resolved issue or contracted me PM for evidence