Virgin Media Outage Report in Lewisham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Southwark, Hammersmith, Hampstead, Hackney, Mitcham, Wembley, Welling, Croydon, Islington, Paddington, Wandsworth, Woodford Green and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| City of Westminster |
Internet | |
| London |
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| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia So I paid more for HD and got a worse service! It’s never ending can’t wait to go back to sky!
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
Umm is @virginmedia down nationwide or am I just lucky?
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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PHorV™ ☃️🎄🎁🎅🛷
(@stevemassart) reported
from
Banstead, England
Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
The last engineer that visited sucked his teeth and just walked off the job. Very disappointed and been a customer for 8 years. Contemplating a switch to @virginmedia who can come next week...
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Yeah when can I cancel my contract?
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia hi team, any idea when I might get a call back as promised? Customer account number: 97476101 Complaint reference: C-291120591
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
I was on hold for 18 mins (at a charge of 7p per min) to speak to @virginmedia. Then, guess what? My WiFi cut out (again). #terribleservice Can. Not. Wait. For my contract to expire. 6 months and counting.
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia How about better technical support instead of fobbing customers off with a new hdmi cable or "remote testing signals"?
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia OK after an all day wait was contacted and tge rep worked through it. Was frustrating as hell Outcome is a network problem in my area that has been reported to the appropriate team. I'm left feeling unfulfilled and tossing a penny down a well hopeing its ok
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Jonni Jones GM
(@jonnijonesdj) reported
from
Dartford, England
@virginmedia hi, whss as t is the best way of contacting you please? New customer and have been ringing for three days, and messaged and chat and had no reply. I’m sure there must be a reason but not sure I’ve ever known a company like it. Thanks jon
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Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
Absolute dog s**t service from @virginmedia today. Can’t wait for my contract to expire so I can get away from their utterly crap, over-priced dross.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kim Shennan
(@shenhomoexpress) reported
@virginmedia several occasions over the past week I have contacted retentions regarding my package...informed my £150 p/m package is £50 cheaper for new customers...advisors have promised to call me back and haven’t. Service has been poor for months. Disgraceful
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Nishchal Patel
(@nishp) reported
@virginmedia 32 hours to get through to speak to a human being, and that's only because I rang sales. through in 60 secs. get em in. not worth **** after that. Great philosophy on customer service!
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Abdullah
(@IAAiyB) reported
@virginmedia It all seems good when checked with service status. Followed all instructions on website regarding hub as well. To no avail. Affecting work today!
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Sammy 🧠
(@mindfulmiss1) reported
@virginmedia Speed test is same for wired and wireless connection. No known service issues I am aware of
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ashley
(@malt_11) reported
so frickin angry at @virginmedia yet again tbey have taken mo ey from me even after I have cancelled services!!!!!! i am livid, they were meant to take 23 quid and for 2nd month have taken 83 quid..... @virginmedia customer service is also appalling.
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Kim Shennan
(@shenhomoexpress) reported
@virginmedia I have and the advisor will check and call me back....am still waiting 8 days later. Shocking customer service
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John
(@John27500551) reported
@virginmedia Not for that specific corner. But try Googling where your cabinets are and that should help! It’s not the first time this has happened with this cabinet. Plus you should be requesting personal data by DM not here!?
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Urbosa
(@SMXshow) reported
@virginmedia No I'm not an existing customer. But I want to be. It's just when I try to buy through the site it keeps asking for money.
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milena
(@milenavincic) reported
@virginmedia Feels like I’m talking to myself here....on the plus side today you know there is an issue and are working hard to fix it...on the down side having managed to keep the disruption to nights & achieve some WiFi in the daytime over the weekend it’s Monday morning and there’s no WiFi
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Lil'v
(@Lil_leydi) reported
@virginmedia is there anyone that can genuinely take my request and call me or at least fix my issue that has been going on for minimum12 weeks now? Please dm me as even after an official complaint it seems like you really don't care about your customers.