Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Croydon, Wembley, City of Westminster, Hammersmith, Southwark, Woodford Green, Ilford, Dagenham, Beckenham, Merton, Waltham Forest, Paddington and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Croydon |
Total Blackout | |
| Hackney |
Internet | |
| Wembley |
Wi-fi | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Wayne Sumner
(@bexhoops) reported
from
Crayford, England
@rajeevdatta @RuislipR @virginmedia My problem is...I live right at the furthest point from the bt exchange so by the Time it gets to me it’s as slow as hell..that’s why I went virgin...expensive
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Jason Carlin
(@jcarphotography) reported
from
Romford, England
@philsteer64 @virginmedia Ditto. Exact same issue
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Rupa Grahame
(@RupaG) reported
from
Merton, England
@virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi thanks already tried lots of this and we've only had the problem for past couple of days so I can't see why it would be an issue with the Ethernet cable or positioning.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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Stuart & Sarah
(@the_tickners) reported
from
Bromley, England
@virginmedia ridiculous disgusting service, had problems all week, had engineer booked between 4-7pm today, been waiting 3hrs and nothing. Called virgin and India told me there is an outage in area and therefore have cancelled engineer but not told anyone! No reports on web 🤬
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angela b
(@angelab2711) reported
from
Islington, England
@virginmedia lost all channels and broadband,tried rebooting to no avail. Service status showing no known issues,service just suddenly stopped. London N16 area
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The Chief
(@AndyGixxer46) reported
from
Bromley, England
@virginmedia The complaint was about my address in the first place, I was advised you didn't have any forwarding address for me now your saying you have multiple.
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Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia Hi it’s with Media. Need to cancel subscription to Sky Premier channels and that requires 30day notice, which I haven’t been able to do for the last 30days...and it keeps rolling into another month and so on...
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
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Marko Grdosic
(@markogrdosic) reported
from
Islington, England
.@virginmedia customer service twice hang up the phone, website says broadband works perfectly in the area, and still there’s no internet and no way to find out from you what’s happening. And still paying the highest bill every month compared to every other provider!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia internet gone down IG2 area again, no signal being received, and no one answering phone for help in India 🇮🇳 , please re-boot servers, thanks
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Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia hi , have been trying to contact you for the last month. Each time been waiting for 25-30 minutes with no answer. Today after 10min someone answered but said cannot access my account. When I insisted she needed to make a note she cut me off. Awful!
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The Chief
(@AndyGixxer46) reported
from
Bexleyheath, England
@virginmedia I've been waiting 6 months for a reply to a complaint can you get someone to call me ASAP.
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hello, I've tried rebooting the hub and it has made it worse. There was nothing listed on the site as a problem for my area. I can't get through anything on Netflix without 4,5 maybe 6 stops to buffer.
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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angela b
(@angelab2711) reported
from
Islington, England
@virginmedia Service has literally just been restored so I'm guessing it was just an outage
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Regalo London
(@RegaloLondon) reported
from
Merton, England
@virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Margaret Dunlop
(@lab_animal) reported
@virginmedia My broadband, TV and phone has been broken since Wed.Customer service has told me I won't get comp until 48hours from now as I hadn't reported an already know fault . I asked to escalate my complaint and I was told I should have used my mobile to report it !!
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Robert Massey
(@arobmassey) reported
@virginmedia please help! I'm stuck in a loop with your customer service team that I can't escape. I'm desperate to buy internet and phone services, and an engineer called Dean came and confirmed this is all possible. Since then all i get is computer says no from the call center
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✯ Franco سروش Sánchez ♕
(@FrancoS4nchez) reported
@virginmedia I have tried all the basic methods and advance methods you copy and paste to people to do. Its your network. I don’t receive “Gig1 Fibre Broadband” i was promised nor did I receive my 3-WiFi boosters as promised. So again, what am I paying for when you can’t keep up on your end?
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Baking Bread
(@CrissBKreme) reported
@virginmedia when I cancelled due to moving home, the agent confirmed the address had no service at the new address. He said my next bill would only be £10. Today I receive a bill for £66 and an email saying I owe £22 for leaving in contract. My contract ended in May. 1/2
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Helen Clo
(@clo_helen) reported
@virginmedia Hopefully sorted after an hour and half on the phone to Sunday In customer services. Won’t believe it until I see my@monthly bill next month 😬
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Chris Wigley
(@cjwigs) reported
@virginmedia Sky Sports Golf. Always seems to be the case that sound is completely random (today it’s music) or doesn’t exist. It seems to need a long term fix.
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Megamicrodot
(@Megamicrodot1) reported
@virginmedia Our landlines keeps cutting out. My wife works from home and everyday it just stops working while she is teaching we keep ringing you and you keep saying nothing is wrong. Yet the local FB page is full of complaints about the service. It been going on for 2 months now.
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Marje 💙
(@Marje99) reported
@virginmedia @virginhelp Nothing on you site to trouble shoot this all incoming are going to voicemail think the problem is elsewhere how do we sort this
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✯ Franco سروش Sánchez ♕
(@FrancoS4nchez) reported
@onlysenna_ @O2 @virginmedia Bunch of wankers who are greedy for ******* money and pretend they are a “top company” and provide “top service” but do they ****! They cannot keep up with the or live up to it
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WhoWantsBoundaries
(@filter_who) reported
@virginmedia can you tell me what date the switchover is for fibre phone please. I’m having trouble receiving calls on the landline and wondering if I’ve missed my date.