Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Bexleyheath, London, Newham, Ilford, Hackney, Poplar, Romford, Harringay, Dagenham, Hampstead, Croydon, City of London, Southwark and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| Bexleyheath |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Newham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Will Hide
(@Willhide) reported
from
Camden Town, England
@catherinemack @virginmedia @ThreeUK We always had terrible customer service & terrible broadband reliability from @virginmedia . Could not recommend them less.
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Omid 👨🏻💻
(@OL_Vision) reported
from
Sutton at Hone, England
@NoelClarke @skytv @NOWTV Damn you @virginmedia
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antoine #FBPE🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸UK/Fr/100% EU
(@A_D62) reported
from
Islington, England
@Mac1965 @richardbranson @Virgin @SportsDirectUK @RickSteinSchool Whoever is in charge of @virginmedia and its customer (don't give them any) service
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Pegasus
(@Aldershot1974) reported
from
Walthamstow, England
@virginmedia Your call centres are either closed or not answering What do I have to do to cancel a sky sports package with no sport Your customer service is a joke
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Andy Bull
(@AndyBullyBull) reported
from
Poplar, England
@virginmedia I wouldn’t bother. No one has bothered to explain to my 85 yr old mum why her account has been cancelled and her PAYG balance (~£100) cleared out. No response to our formal complaint and no one willing to discuss. Shameful treatment of vulnerable customer.
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need someone to come round and fix my bullshit Wi-Fi please. I’ve tried calling a million times. No luck
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tommy harper
(@daguvernor) reported
from
Wandsworth, England
@virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON
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Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my router keeps dropping out and rebooting for no good reason for the past 3 hours. My girlfriend (a teacher) and I are both trying to work from home and your service is making it impossible.
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Paul Lindsay
(@PaulLindsay10) reported
from
Sutton at Hone, England
@virginmedia Re the systems down it was an area issue. WiFi no. Lack of communication and customer seevice, no engineer needed!
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The Olive Rooms
(@TheOliveRoomsE9) reported
from
Hackney, England
@virginmedia y ya our service is absolutely shocking. Been on hold for 22 minutes, sent messages no replies. Will be cancelling
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i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU **** HEADS JUST HANGED UP ON ME WHEN I WANTED TO CANCEL!!!!!!!!!!
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
Great timing, the @virginmedia box has gone down. #isolation
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Pegasus
(@Aldershot1974) reported
from
Walthamstow, England
@virginmedia been trying for three days now to cancel/suspend my sports channels Call Centres just not answering Hours it big time I can’t afford it When will you allow us to cancel online if your call centres are closed or is it easier to just keep taking my money
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.
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i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU DO NOT ANSWER THE PHONE!!!!!!!! AND IF YOU DO YOU PUT ME ON HOLD AND HANG UP!!!!!!!!!!!!😡😡😡😡😡😡
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Anne
(@ange1pie) reported
from
Camden Town, England
@virginmedia For the 3rd day running now my internet connection keeps dropping! Your website says no known issues in the area ( NW2 ). This is getting beyond frustrating 😡#virginmediadown
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@WorksWithWords @StepChange Me too it’s a bit hit & miss @virginmedia doing their best but internet highway not used to residential customers using connections like business customers I suspect. Back to work. Can’t let my colleagues & our members down x
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N16Breda YesWeRepealedThe8th
(@N16Breda) reported
from
Hackney, England
@EmmaMatthewsDC @virginmedia Similar problem here. Email stopped syncing to Outlook at 19.47 - altho webmail still functioning 🙄
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Gillian Hudson
(@JillHudson21) reported
from
Camden Town, England
@MaggieGee10 @reece_dinsdale @virginmedia I ‘m with Sky too, Maggie. Much better customer service and if you have a problem with your broadband it’s sorted quickly. I left Virgin years ago. It was a wise move.
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🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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serviceinfo
(@mservicedeals) reported
@Katieraydee Would be happy to help with some details of Virginmedia services that maybe available to you.
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Onearmedjohn
(@onearmedjohn) reported
@virginmedia Over the last 2 years I’ve checked all my cables, rebooted my router and reconnected all my devices more times than you’ve had hot dinners. Because it works for a bit you consider it fixed. It’s not. I even upgraded my broadband because you said it would fix it. It didn’t.
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Telfordtheultimateguide
(@telfordultimate) reported
@virginmedia it`s to do with construction - But i am trying to get a data boost on my virgin mobile so i can use it has a hot spot. Just not getting anywhere! we are considering other service providers as options - If someone from the UK could call me and help that would be great PM me
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Lucy Cluett
(@LucyCluett) reported
@virginmedia Of course I tried rebooting my hub. I've fixed it now after multiple attempts and very little help at all from your company. All the best👍
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lyndsay wilson
(@lyndsay38900494) reported
@virginmedia @virginmedia my husband took afternoon off work for visit your customer services are shocking - who do I contact #virginmediasuck
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Paul
(@DevilChild06660) reported
@virginmedia Well all that suggested after I selected my options relevant was to upgrade my broadband speed which shouldn't be a solution to 1 device having a problem and the price we pay already, and the fact you've just increased prices, we won't be upgrading
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nick buckley
(@nickbuckley11) reported
@virginmedia hi, I’ve been on the the phone for 1 hour and been passed from movers to retention countless times and now the phone has gone quiet (no hold etc). My account number is 408591303 mobile 07854496197 Can somebody call back I’m trying to cancel my account thanks
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Flopper Max
(@maxmaxthompson1) reported
ping still as bad as ever because @virginmedia are bad.
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Daniel Burke
(@D4nBu7ke) reported
@virginmedia Not heard anything but I’ve used this service before and it’s been terrible. Get asked who I am every day.
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Thomas Coxhead
(@iamcoxhead) reported
@virginmedia are you going to cover my phone bill for the fact that I've had to hotspot constantly for 2+ weeks now and will be 3 by the time of the new 'fix' date...?