Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 01/14/2026 13:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hammersmith, City of Westminster, Wembley, Fulham, Merton, Romford, City of London, Croydon, Southwark, Wandsworth, Camden Town, Ilford and Islington.

Loading map, please wait...
City Problem Type Report Time
United KingdomPaddington Total Blackout
United KingdomLondon Internet
United KingdomHackney Wi-fi
United KingdomLondon TV
United KingdomLondon Wi-fi
United KingdomHammersmith Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia After 15 years as a customer you have been dreadful towards me as an ex customer. Aggressive. Dishonest. Disingenuous. Deceitful even

  • Sergios_13 Sergio (@Sergios_13) reported from Paddington, England

    @virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you

  • sladey66 It’s only curly at the front (@sladey66) reported from Camberwell, England

    Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia internet in IG2 area gone again, it’s like blinking of the eyes, keep going off for a few seconds and them back on, so browsing is ok, but streaming a nightmare, please help

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia another problem with internet again, can’t watch Netflix on a Saturday night, this is not good, never get virgin media, absolute rubbish

  • pintofbeer David Madelin (@pintofbeer) reported from Hammersmith, England

    @virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.

  • peter_boxer Peter Boxer (@peter_boxer) reported from Bromley, England

    @virginmedia Yes. And no one asked. I have given my notice. My account is in credit. Was there a reason to stop my service with no email or text. And frankly no reason to seek to shift blame. Poor #CustomerService #fail

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww

  • caillea marty bogert (@caillea) reported from Hackney, England

    @virginmedia router says access denied for internet connection and I’m without broadband service.

  • sladey66 It’s only curly at the front (@sladey66) reported from Camberwell, England

    @virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.

  • dhall1ootball Darren Hall (@dhall1ootball) reported from Biggin Hill, England

    @virginmedia @macsean14 Are you actually for real, hes told you about his lengthy problems and how long he’s been on the phone to get through and you pass him off with another dial up so he can ‘waste’ more of his family time to call you numpties back #shockingcustomerservice #watchdog #virginmedia

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia That is totally inconsistent with what your customer service team told me. I think you are behaving disgracefully

  • Mandyped1007 Mandy (@Mandyped1007) reported from Bromley, England

    @virginmedia my parents are still awaiting a password so they can call to cancel something your rude representative forced them in to!

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia You are such an unprofessional company in my experience. I am not your customer but you owe me money from overcharging and refuse to pay me back.

  • sheena_woodward Sheena Woodward (@sheena_woodward) reported from Sutton at Hone, England

    @virginmedia Please call me you have broken data protection rules and I still can't get through

  • pintofbeer David Madelin (@pintofbeer) reported from Hammersmith, England

    @virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    Truly @virginmedia must have the worst customer service. Still hassling me for something they came in person to collect yesterday! #seriouslyhopeless #canttrustaword

  • istvanski istvanski (@istvanski) reported from Sutton at Hone, England

    .@virginmedia So the day after giving feedback regarding a technical visit I find that the password given to me for the replaced router is suddenly no longer valid. Left without expensive WiFi & still paying for it. Your ‘service’ is a total joke.

  • jonnytbonewils Jonny (@jonnytbonewils) reported from Camberwell, England

    @virginmedia enough is enough. Broadband in the Nunhead/ Peckham are has been useless for nigh on@a year. We were promised big improvements in Sept that never came. We now re-boot 2 to 3 times a day. Had enough of your suggestions that never work. Please arrange an engineer ASAP

  • sheena_woodward Sheena Woodward (@sheena_woodward) reported from Sutton at Hone, England

    @virginmedia No can't get through I owe you money I have wrong contract. You have broken data protection rules and my credit score could be affected.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BigHandLeon BigHand (@BigHandLeon) reported

    @virginmedia @richardbranson I am so angry! I have not slept all night and have to try to deal with this again! I have spent 5 days so far trying to sort this and thought that I had! My already poor health was made worse,the stress of this has kept me awake meaning my disability will be worse

  • olliehowe Ollie Howe (@olliehowe) reported

    @virginmedia I left Sky because I need better Wi-Fi for working from home yet 213MPS (rather than Sky’s 20mps) is worse for buffering and Teams meetings. Wtf??

  • dionne_angus Dionne Angus (@dionne_angus) reported

    @virginmedia what date is it on Feb you can cancel your contract because of your price increases? I took out a new contract with you because you offered me a better deal. I paid my Jan bill the amount YOU asked for, this month I owe 21.12 from last bill! Sick off your lies now

  • RiffTrade Pete Wilkinson (@RiffTrade) reported

    @virginmedia Don’t worry! It only took 2 hours in the end! Avoid avoid @virginmedia customer service sucks. You could improve just by letting customers run their accounts online. Only upgrades are possible. If downgrades where possible too, your phones would not be as busy!

  • MrMarkStewart1 Mr Mark 🇬🇧 (@MrMarkStewart1) reported

    @virginmedia What is the address that I can send my complaint

  • BigHandLeon BigHand (@BigHandLeon) reported

    @virginmedia #virginmedia I am so angry! I have not slept all night and have to try to deal with this again! I have spent 5 days so far trying to sort this and thought that I had! My already poor health was made worse,the stress of this has kept me awake meaning my disability will be worse

  • Thafnine T9 (@Thafnine) reported

    so @virginmedia just decided to knock itself out midstream, good service lads

  • LalaineCayaban Lalaine Cayaban (@LalaineCayaban) reported

    @virginmedia Hello virgin media our broadband and tv channels are not working again in our area KT3 6DZ so so sad !!!

  • BrianFi45292551 Brian Fitzpatrick (@BrianFi45292551) reported

    @virginmedia I need consistent service to be able to work from home via a secure VPN. Your intermittent service does not allow that. What compensation do you offer for partial loss of service?

  • Merlinslair1 nova world1 (@Merlinslair1) reported

    @virginmedia @manjinderheer1 Sounds typical service from virgin our hub has just failed flashing like a white strobe it controls the house and business going to take 6 days for an engineer to come out we are city As well so not even out of there comfort area of travel