Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Southwark, London, City of London, Romford, Croydon, Islington, Hammersmith, Tower Hamlets, City of Westminster, Ilford, Sutton, Woodford Green, Chigwell and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Phone | |
| Southwark |
Wi-fi | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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foy
(@stuart_foy) reported
from
Haringey, England
lying in bed and I've just realised I can't turn off my lights because @virginmedia has been down since I got home. this is the future, lads
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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Mark Kelly
(@GlueWhichBinds) reported
from
Walthamstow, England
@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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traymca 💙
(@traymca) reported
from
Worcester Park, England
Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown
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traymca 💙
(@traymca) reported
from
Worcester Park, England
@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
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Mitch Manning 💜💙🦁🇺🇦
(@MitchM77) reported
from
Worcester Park, England
@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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Alex
(@ameehan71) reported
from
Bromley, England
@_Lewis_A @virginmedia I had this problem and was advised to buy new cables, did that and it gets minimum 200mb now, also make sure all cables are really tight and fitted properly.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
Haringey, England
@virginmedia can I have the customer service number to cancel my broadband.... There are seemingly better deals out there for faster services
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia Green up/down arrow flashing and router restarting
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.
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Paul Lewis
(@paulstevenlewis) reported
from
Mill Hill East, England
@virginmedia So you cancel the service months if not years before the 4G replacement is a really extensive alternative, while increasing your prices and telling customers “sorry, but that’s tough”. I understand your team is just at the sharp end dealing with flack, but that’s really bad of VM
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Tinders
(@safctinders) reported
from
Worcester Park, England
@virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia It’s arranged (3rd time) for engineer visit tomorrow 4-7pm…. I just hope they don’t randomly cancel again
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Steven Kraan 🐀
(@drawing_daily) reported
from
Islington, England
@virginmedia internet down second day in a row, when will it work again?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Cochrane
(@ScottCo1976) reported
@virginmedia spent 2 1/2hrs on hold, transferred & cut off by various depts trying sort out my broadband package further to notified price increase. can’t obtain same deals open to new customers. V poor customer care for existing customer of 6 yrs. now considering alternatives😤
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Matt Willis
(@mattwrailbus) reported
@virginmedia GL517Qh Cheltenham down. But nothing on site.
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Scott Cochrane
(@ScottCo1976) reported
@virginmedia spoken with several inc oversees call centre with poor comms connection. None were able to offer suitable deal or cut me off. Very frustrating way to spend 2+ hrs. Just seeking parity on deals offered for new customers, with increase in BB speed & new hub 😬 please help!
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Juliana
(@jiffreitas) reported
@virginmedia Yes I have. Can I go to a store to cancel it ?
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David Smith United85
(@David85Smith) reported
@virginmedia your customer service is rubbish spent over 60 mins on hold trying to speak to someone when I do speak to a human my account will be getting closed
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Jatinder Ubhoo
(@j4jatinder) reported
@virginmedia Please accept this message as notice to terminate my services with immediate effect. I have been trying to terminate my contract for the last 3 days and never experienced such a poor service from any of the providers ever. Tried over the phone 4 hours wait.
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Michael
(@Michael25255231) reported
@virginmedia Hi I've been trying to get through on the phone for nearly 2 weeks & no reply to emails either. My termination date has just passed and I want to cancel as the price has doubled. Have to do it over the phone but can never get through. Can you contact me please?
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Straight Outta Éire
(@EireOutta) reported
@virginmedia cut off our service so I rang them they wouldn't deal with me after paying the rep told us ring back before 7 but can't get through to anyone so now we have no TV or broadband for the night 👏👏
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Margaret Currie MBE
(@superbowler4) reported
@virginmedia I did not, repeat, DID NOT cancel or request disconnection. Why do they say this?
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Colin Summers
(@MM0OPX) reported
Just said cheeribye to @virginmedia as we now have BT fibre in the area. Their broadband is good when it works but their customer service and business model is woeful if not shameful. They need to seriously up their game as BT puts in more and more fibre.