Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 02/02/2026 23:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Greater London, London, Poplar, Camden Town, City of Westminster, Croydon, Hampstead, Paddington, Carshalton, Southwark, Mitcham, Newham, Wembley and Romford.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Wi-fi
United KingdomHackney Internet
United KingdomGreater London Internet
United KingdomLondon Internet
United KingdomPoplar Internet
United KingdomCamden Town Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks

  • CorpFred Fred D (@CorpFred) reported from Kensington, England

    @birh_trx @virginmedia Yes it is down

  • AsadMoghal Asad Moghal (@AsadMoghal) reported from Kensington, England

    @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

  • JamieMoncrieff Jamie Moncrieff (@JamieMoncrieff) reported from Lambeth, England

    @virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.

  • dadzoola dadzoola (@dadzoola) reported from Tottenham, England

    @virginmedia @AnitaaAnderson Have to say, our experience of Virgin Media was of extraordinarily poor customer service. I generally have sympathy for staff working in contact centres, but with Virgin, it seemed as though a culture of contempt and arrogance was hopelessly embedded in it's corporate DNA.

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre

  • pauline21359918 paulina (@pauline21359918) reported from Bromley, England

    @virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    Hello @virginmedia you had engineers in the street this am and not my connection gone and I am guest speaker on a one hour webinar with @DANC_MANC in two hours. This happens way too often and you never get it sorted.

  • pauline21359918 paulina (@pauline21359918) reported from Bromley, England

    @virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.

  • richardavsmith Richard Smith (@richardavsmith) reported from Lambeth, England

    @chinnyhill10 Virgin Media is down.

  • emhough1 Emily Hough (@emhough1) reported from Wandsworth, England

    @virginmedia - no internet, service page not working. Not good. Fix this please - struggling to work from home. Time to change provider I think.

  • pauline21359918 paulina (@pauline21359918) reported from Bromley, England

    @virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia help, your internet has cut out again #unreliable #badservice

  • simonmoriarty Simon Moriarty (@simonmoriarty) reported from Lambeth, England

    @virginmedia down yet again. Working at home for months is bad enough. Not knowing whether I can actually do my job is worse.

  • JakElkes Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

  • benjp Ben JP (@benjp) reported from Camberwell, England

    @virginmedia @Big_Stylo The service page is down as well.

  • olgabudimir Olga (@olgabudimir) reported from Wandsworth, England

    @ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.

  • londonpommie Paul N (@londonpommie) reported from London, England

    Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

  • richardavsmith Richard Smith (@richardavsmith) reported from Lambeth, England

    @virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Courtney_Barts Courtney Maddison (@Courtney_Barts) reported

    @virginmedia wifi has been down all day. My mother and myself have lost a days work as we work from home. We have called you 3 times and been told to “wait another 3 hours” ridiculous. And apparently you can only recompense us £16 “as a gesture of good will” Please do better.

  • Tabtopper Victoria C (@Tabtopper) reported

    @virginmedia is the virgin mobile site down? Husband trying to order a new sim and site just hangs at last stage - trying to update card registered to the account. Now failed and can’t get back into the Vmobile account. Don’t know whether new sim contract has gone through or not

  • WheelieJedi Jade ♡ (@WheelieJedi) reported

    @virginmedia I did try but the line cut off and I was on hold for ages. I understand you’re dead busy, so that’s why I’ve been trying to do it online instead, but for some reason it keeps saying “bad request” are you aware that this is broken?

  • erikaconway erika conway (@erikaconway) reported

    @virginmedia does anybody actually handle cancellation calls? I’ve now been charge £63+ the cost of 3 calls and over an hour of my life to try and stop you charging me for a service I cancelled at the start of April. Currently been sat on hold 30 mins. Joke.

  • Brittan66783252 Brittany Howard (@Brittan66783252) reported

    @virginmedia would just like to say that your agent Ryan was extremely helpful today and managed to sort out my issue, if customers have issues I would 100% recommend speaking with a agent on the live chat rather than wasting your time with the call centre staff, thank you Ryan!

  • AxewomanKirsty Kirsty Mulholland (@AxewomanKirsty) reported

    @virginmedia shocking service today, overcharged for calls I haven’t made (no phone connected) but if your tech looks at it and decides it’s “not Virgin’s fault” you’re going to charge me even more. But £288 to disconnect so I’m stuck with your overcharging. Bunch of crooks.

  • sallysw sally staveley (@sallysw) reported

    @virginmedia I will again. I have twice already. People don’t seem to know what’s wrong. Keep saying maintenance and engineers working 24/7. It is impacting our lives massively. Please please help

  • vickyindelhi Vikram Bhatia (@vickyindelhi) reported

    @virginmedia @virginmedia Not a technical problem at all, I want to renew and no one is calling back, pretty silly on your lack of customer support

  • GoodGriefLouise Louise Pattison (@GoodGriefLouise) reported

    Virgin media email account down … again!!!

  • SharpSebastian Little Sebastian (@SharpSebastian) reported

    @virginmedia so four months after closing my account and paying in full, I'm getting calls and letters telling me to pay up or my details will be passed onto debt collectors. A quick search online shows you guys do this often. I don't even live at the same address. Fix this