Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Waltham Forest, Newham, Croydon, Barking, Ilford, City of Westminster, Hampstead, Harringay, Paddington, Wembley, Poplar, Welling and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hackney |
Internet | |
| London |
Wi-fi | |
| Hackney |
||
| London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Have you met Harj?
(@AussieHarj) reported
from
Walthamstow, England
Virgin Media you suck! Going down as England start to choke in the run chase. Switched to BBC/ABC Radio over Sky Go 🙄
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
@virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
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Joana
(@JoanaLoGomes) reported
from
Merton, England
Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Francessca Hughes
(@Francessca2396) reported
@virginmedia Hi can you please tell me the hours your customer retention department is open? Thanks
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aimeeeee
(@avh12) reported
@virginmedia Yes, but they have not solved the problem! @virginmedia
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Jo Young
(@firedupjo) reported
@virginmedia hi there! I rang your team yesterday to discuss a new broadband package and was put through to someone who told me that their system was down. They promised to re-start and call me back and took my phone number. It’s over 24 hours later and no callback...can u help?
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Jazzhk
(@aejazk) reported
@virginhelp @richardbranson @virginmedia Thank you. I am having problems with Hub 4. As you can see the speed I am getting. I have had almond st all the fast speeds From the same place of router I used to get 375 gb on 350 line. If I restart HUB 4 I get for a little time about 500 gb and again back to 30 mb.
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Jemthe5thramone
(@Jemthe5thramone) reported
@virginmedia Already done. And it wasn't. But it's been sorted to my satisfaction. It's a shame I had to tweet to get any sort of help though.
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Kate Wheable
(@KWeebz) reported
@virginmedia This was a known issue. The disconnection email doesn't work. It replies saying they don't reply to emails!
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Gem
(@gemmaalison) reported
@cafrinh @virginmedia I know I’m late on this but it’s nearly brought me tears today! Iv missed video calls with work. We haven’t had any issues until the last week or so, it’s just awful x
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Jigger
(@jiggerbyte) reported
@virginmedia I managed to finally speak with someone today who was of no help at all. I'm now told service will be unrelibable until the 17th Feb
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Andrew Broadbent
(@andrewbroaders) reported
@virginmedia So, my question is: is Virgin Media doing, or planning, work to fix the issues in the AL1 area ? If not, how do I get you to investigate further?? Other people in the area seem to have the same issue. 4/4
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Clive Heath
(@clive1056) reported
@virginmedia Another customer here who pays for your M500 service. Just carried out a speedtest from your page..... 2.1 Mbps download !!!!! It does this so much, I feel like you are taking my money under false pretences !!