Virgin Media Outage Report in Lewisham, Greater London, England

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Lewisham, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, Dagenham, London, Croydon, Orpington, Poplar, Ilford, City of London, Hackney, Wembley, Camden Town, Tadworth, Barking, and City of Westminster.

City	Problem Type	Report Time
Hammersmith	Internet	6 hours ago
Southwark	Internet	6 hours ago
Dagenham	Wi-fi	8 hours ago
London	Internet	9 hours ago
London	Internet	9 hours ago
Croydon	Total Blackout	10 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

• 
  Gary Brian Smith (@MrGarySmith) reported 3 minutes ago from Dartford, England

  @virginmedia You seem 2 4get I have full house Serv costs over a £100 which means betw. hours of 5.30am and 8pm I haven’t got the time to **** around for a week worth of questions taking 24hrs to get a response only to find it’s been ended by them as I didn’t answer in two hours! FFS

• 
  Sheila Lakey (@sheila_lakey) reported 7 minutes ago from Sutton at Hone, England

  @virginmedia Due to changed circumstances I need to transfer WiFi into my name. Emailed acc transfer form with I.D on 28/4 - no response. Called you on 22/5 (cost me £22. 26) told this would be chased. On 16/6 Contacted on line chat - useless so called at further cost still no help!

• 
  David O'Hanlon (@calmspacecoach) reported 17 minutes ago from Camden Town, England

  @virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.

• 
  Suresh halai (@sureshhalai) reported 17 minutes ago from Ilford, England

  @virginmedia can’t believe an engineer came to this morning to fix internet, by the afternoon it’s it’s not working, Indian call center have no empathy, lost for words

• 
  Yen Sanford (@YenSanford) reported 18 minutes ago from Bexleyheath, England

  I’m having issues with @virginmedia broadband. App states no know issues in the area, but there clearly is. This is 2nd time in two weeks. Looking for help or ideas to fix quickly. I have reset the tech. #SpeedTest 👎🏼 #ResetTheTech #SwitchOffAndBackOnAgain

• 
  SDM (@StevenMcFarlan4) reported 22 minutes ago from Wandsworth, England

  @virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬

• 
  Gary Brian Smith (@MrGarySmith) reported 24 minutes ago from Dartford, England

  @virginmedia The link only takes me to our messages nothing else, Normal service resumes!!! Every conversation with virgin is a mess and waste of time!

• 
  John Briggs (@JohnJohnb471) reported 33 minutes ago from London, England

  Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

• 
  Andrea Mitchell (@AndiLDN50) reported 35 minutes ago from Romford, England

  @virginmedia my WiFi and tv down since 6.45am y’day won’t be fixed until Monday apparently, will I get a refund and will u pay for addition data on my phone as having to tether as needed to work this weekend! Select for txt updates not had one!!! Had to phone to find out Mon!!!

• 
  Gary Brian Smith (@MrGarySmith) reported 35 minutes ago from Dartford, England

  @JasonHodge71 @virginmedia happened to me tried explain the issues I was had after a 45 min wait. He then kept talking over me when I called him about it he hung up. Seems par for the list of these Indian call centres. Have you noticed that you only get a UK based agent when you say your leaving

• 
  Tony Wiseman (@TDarkReaperW) reported 37 minutes ago from Romford, England

  @virginmedia According to Varryl, who I stress was a very unhelpful individual, the wait time of around 50 mins has been an ongoing issue for about 2 weeks. My issue has not been resolved today.

• 
  Sammi T (@Sammi__B) reported 38 minutes ago from Camden Town, England

  @virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡

• 
  Monroe (@MonroeJoe) reported 42 minutes ago from Kensington, England

  @virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

• 
  Jenny Illmann (@JennyIllmann) reported 43 minutes ago from London, England

  Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.

• 
  Robert Paterson (@Robbie_Paterson) reported 44 minutes ago from Lambeth, England

  @virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!

• 
  Gary Brian Smith (@MrGarySmith) reported 46 minutes ago from Dartford, England

  @virginmedia @CooperativeBank I’d like you 2 claim back all my DDs from @virginmedia as I’ve not provided me with the services they charge for having to write this via 4g as I can’t connect via BB says try again, did with 4G works fine now. Please also cancel all DDs. now

• 
  Martin Phillp (@PlexNetflix) reported 50 minutes ago from Camberwell, England

  @Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.

• 
  Anna Parry (@anna_fran) reported 50 minutes ago from Bromley, England

  Anyone know why the broadband is down on @virginmedia in the BR3 area. This is the 3rd time in less than a week. It’s starting to get very boring, not to mention inconvenient

• 
  Gary Brian Smith (@MrGarySmith) reported 50 minutes ago from Dartford, England

  Try and do a help chat on @virginmedia connect app I bet you will still be there the next day waiting for a response or if lucky had one reply 12 hours later asking for you name

• 
  Jimmy Dean - on the cover of a magazine (@Br00zR) reported 56 minutes ago from Romford, England

  @virginmedia Right. Disconnected for a third time. I’m just going to cancel my direct debit. I don’t have time for this nonsense. You lot sort it out your end.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steph (@TheStephCoop) reported 3 minutes ago

  @virginmedia I’m trying to get in touch with you to cancel my mobile contract without having to call because I live abroad. I sent you a text 2 weeks ago and got no reply

• 
  amanda (@amanda11350524) reported 4 minutes ago

  @virginmedia Have integrity and stop sending customers in constant circles appalling service overall misleading and no call backs. Wanting to go to ombudsman but being held up by virgin medias toral incompetence - customer no resolution

• 
  spotandted (@spotandted) reported 8 minutes ago

  @vembot_ @virginmedia It is shockingly bad this week. No WiFi/TV since Tuesday, hugely expensive because we are in year two. They unilaterally canceled tech visit booked. Time to change.

• 
  David Winkley (@Davewink) reported 9 minutes ago

  @O2.co.uk/O2CTW Can someone help, I've just recieved my 25GB O2 SIM thro a deal with Virgin Media. The Sim has been sent with my surname spelt incorrectly. If I insert the SIM in my phone, will O2 recognise my surname spelt correctly ?? Getting fed up now. can someone help ?

• 
  Ş̧̛̭̺͔͕̖͉̞̩͙͙̦̲͉̦͠t̛̜̼̲̬͖͙́u̕͞͏̥̪͇̼͙̮̺̣̣͕̹́ͅ (@stucoates) reported 10 minutes ago

  Hey @virginmedia, when your customer service rep says "I'll transfer you to the bereavement team" and then a recorded message says "Sorry we're closed right now, goodbye"... that's pretty poor form. Oh well, I did my best to let you know your customer had died.

• 
  Olga (@olgabudimir) reported 11 minutes ago

  @FromRoy @virginmedia Every time I try to register for updates it says something went wrong & try again later 🙄Meanwhile status keeps putting the resolution time back.Initially 4pm yesterday, then 12noon today & now 4pm today.Why can’t you tell us what the issue is and give us a realistic fix time?

• 
  Alex Hammond (@Alhambre) reported 11 minutes ago

  @virginmedia I’ve tried, many times - it still takes me to automation and sends me a link to pay which is not approved. I’ve been trying to pay for weeks now, and am being told my service will get disconnected. Please take my money! I need the internet for my job!

• 
  Rabi Ahmad (@rabiahmad_) reported 20 minutes ago

  @virginmedia @RickSacrop 30 days? Are you stupid @virginmedia? If a customer is on a rolling contract and wants to be disconnected, you should be able to do it faster than 30 days. You seem to have no issues signing up new customers within hours.

• 
  Paul Bisland (@PaulBisland) reported 20 minutes ago

  @virginmedia I think I need to be a customer and sign in to contact, which I'm not. I'm just getting your customers emails, for 4 years. Which I reported over the phone twice in the past with no impact. I have my 2 boys and am off work I'd really rather write an email

• 
  Mark Stewart (@postyboymark) reported 21 minutes ago

  @virginmedia I've ad a discount for a 18 month contract 2 months all I wanted to do was upgrade my TV box and router which I have had years. The agent said fine but I will lose my discount and go on full price. Sorry but if that's the way you treat loyal customers fine I will go elsewhere.