Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, London, Hackney, Southwark, City of Westminster, Ilford, Camden Town, Wembley, Orpington, Poplar, Harringay, Croydon, Islington, City of London and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| Southwark |
Internet | |
| Southwark |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia No, there is an IT fault on my account which is stopping a call being raised for an engineer to call out. Your IT people were notified 12 days ago and have still not rectified the problem.That is what is causing the whole problem.
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Stephen Lloyd
(@SteveLloydie) reported
from
Bromley, England
@virginmedia Thank you for reaching out and the outage checker showed no signs of any issues, but clearly there was an issue with your router connectivity - I’m now running a self test to see if anything changes.
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Andrew Stephens
(@AndyStephens10) reported
from
Bexleyheath, England
@virginmedia I again called you call centre this morning and spoke to a chap called Elaric or that's how it is pronounced he promised to look into my problem and call me back in one hour that was about 10.30am but he has not contacted me.I gave him my mobile and work tele numbers and my email
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Kung Fu Khinny
(@sunflowersoul_) reported
from
Camden Town, England
Two virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Francisco González
(@frangz) reported
from
Paddington, England
@virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I messaged your Text Message service this morning and was told 'we are sorry but our IT dept are still looking into fixing this'. When I said they have been looking into this now for 13 days I received NO REPLY! Back that was at 13.17
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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corblimeyyoubeauty
(@corblimey22) reported
from
Tottenham, England
@virginmedia @vmbusiness @TomMockridgeVM Customer service has absolute disgrace, 10 wks ago u came, drilled & left me with just a wire through the wall no phone line or internet. We have no shop front sign as we are waiting for a phone no# to put on it, can’t book clients
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I reported a fault on my Home Telephone with Virgin Media on 6th March I am still waiting for this to be repaired. Virgin Media are absolutely disgusting for customer service. Don't ever join them!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
Hey @virginmedia for once my www is working but my phone isn't and I can't call to get fixed. #help
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Andrew Stephens
(@AndyStephens10) reported
from
Bexleyheath, England
@virginmedia So this afternoon I have emailed your CEO Tom Mockridge hopefully he might be able to help! Virgin Media should be ashamed of its Customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amir Khan
(@mram1rkhan) reported
@virginmedia how long is too long waiting in a queue to speak to your support staff? So far I've been waiting just over an hour on hold. Not impressed
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Elma Raper
(@RedRose_Mystee) reported
@virginmedia it wouldn't be so bad if I was trying to get info or things under a guise but I'm not I'm trying to let you know a valued customer is in hospital unable to use a service that he's being charged for, if passwords are so important why no need for one if I'm paying his bill?
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Tom
(@tomwinter999) reported
@virginmedia We are having problems with the full connection of wifi. It's never been right since we moved into this address. We meant to get 200 meg speed we were told by Virgin and we were getting 97 meg even with stand a lone mode. The Vrigin worker told us how to do it
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Vanessa
(@VanessaAHopkins) reported
@virginmedia If I could get into it I would. That's another issue, I have been locked out of my new account ever since we moved when I make an enquiry I am told my account has been disconnected but that was for my old address
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Andy C #FBPE
(@AndyRFCCharman) reported
@virginmedia ‘Security reasons’ yet ask me to give out full postcode on Twitter! Numerous large organisations seem able to do DM without issues So how are people meant to contact you online? The irony of an ISP not providing email addresses, live chats, secure online comms etc! #poorservice
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Andy C #FBPE
(@AndyRFCCharman) reported
@virginmedia Thanks. I understand that. I also tweeted @VirginHelp who have yet to respond. I trust the ‘help’ actually means something and they aren’t also just a PR exercise. Incidentally VMs refusal to provide anything but (poor) offshore phone support is hardly ‘account specific’.
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Mrs T Wymer
(@MrsTWymer) reported
@virginmedia Hi! Our landline isn't working and I'm in a never-ending loop trying to contact someone on your website. No service outages, no equipment issues and no dial tone. How can I get this resolved? Thanks.
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B TR
(@ReidBst) reported
@virginmedia @virginmedia we have tried to call many many times in the past, if you want me to do a Web chat, I am more than happy, but I need to know how we can talk to someone at virgin media who can help.
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Ads ⭐️⭐️
(@Ads_LDN) reported
Anyone else in W4 having Virgin media broadband issues?
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Stephen 〓〓
(@porthkea) reported
@virginmedia So it turns out Virgin Media opted out of the fair pricing scheme that Ofcom wanted your industry to adopt. I didn't know that. I think that's a pretty condescending way to treat existing customers. I'm glad I left.