Virgin Media Outage Report in Lewisham, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Lewisham, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Poplar, Camden Town, Tadworth, Croydon, Barking, City of Westminster, Newham, Ilford, Southwark, Westminster Abbey, Hackney, and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
TV | 39 minutes ago |
|
Hammersmith
|
Internet | 59 minutes ago |
|
London
|
Internet | 2 hours ago |
|
London
|
Internet | 2 hours ago |
|
Wembley
|
Internet | 6 hours ago |
|
London
|
Internet | 6 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Syed Ali Naqi (@alinaqi80) reported from Paddington, England@DBUk11 @virginmedia Pathetic customer service non competent engineers not turn ups on appointments whenever call just sorry. It's better than everyone should banned @virginmedia
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Syed Ali Naqi (@alinaqi80) reported from Ilford, England@virginmedia Sorry is just not enough as a big name and charge us a supreme service but not provide us a pathetic service. How much I lost in last 3 months and specially in festival time. Which is higher time of my business.
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Syed Ali Naqi (@alinaqi80) reported from Ilford, England@DBUk11 @virginmedia They are not paying anything on compensation. I am waiting for tomorrow if tomorrow not sorted out my broadband I will cancel Mr contract.
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Joobs (@Juliefleur24) reported from Sutton at Hone, EnglandFed up that yet again @virginmedia have outages in my area, shown as not working until tomorrow pm ! I’m trying to study but have internet, again
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Syed Ali Naqi (@alinaqi80) reported from Ilford, England@virginmedia I have been experience no internet since 10 December 2019. I have received the message 13-12-19 back to work but no internet called the Customer service couple time no internet yet now they book engineer wednesday.
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Christian Hose (@CPH83) reported from Wandsworth, England@virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky
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AdeL (@AdrianLiard) reported from Bromley, England@virginmedia No need for escalation. Everyone has been courteous, it's just the lack of product package changes communication which has been an issue.
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Syed Ali Naqi (@alinaqi80) reported from Ilford, England@virginmedia I just want a service which you promise
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Syed Ali Naqi (@alinaqi80) reported from Ilford, England@virginmedia is a worst broadband provider and their customer service is pathetic they are lairs do promises their engineers not turn up I been calling since October 3 times book engineers no turn up yet last 7 days no service and again said book a engineer.
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Chris Straker (@chrisTstraker) reported from Wandsworth, England@virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP
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Chris Scoffield (@chrisscoff) reported from Merton, England@Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.
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Syed Ali Naqi (@alinaqi80) reported from Ilford, England@virginmedia I have experienced similar issue in October 2019 they have book the engineer but didn't turned up on the day. I have take day off from my work. No communication from Virgin media . I have to call and listen all the songs and wasted my 1 hour nothing sorted.
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Chris (@call_horne) reported from Bromley, England@virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.
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Counter Culture (@CounterCultureG) reported from London, England@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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HMS Beagle (@HMSbeagle1820) reported from Islington, England@virginmedia Thanks db, but I really don’t understand how this is taking so long. Surely there must have been a Virgin Media support team in London at some point in the last 2 months
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Michael Patricios (@mpatric) reported from Merton, England@virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service
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Syed Ali Naqi (@alinaqi80) reported from Ilford, EnglandPoor service and pathetic customer service @virginmedia broadband. incompetent engineers and useless customer service team. Worst ever experience on any broadband provider.
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Syed Ali Naqi (@alinaqi80) reported from Ilford, EnglandI advice people please do not use @virginmedia broadband they are false advertising. Pathetic customer service useless engineers not turn up on due date just charging big money in the name of fibre optic but service is worst than land lines. No service in my home last 7 days
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Charlotte Tansey (@CharlotteMossUK) reported from Camden Town, England@virginmedia please improve how you treat your customers! Broadband + TV down in NW1 since last Thursday with no text updates, no online status and the only way I find out the latest is a 30 min call. This follows a previous 2 week outage in November where I was not compensated.
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Byron Leigh (@kamon80) reported from Walthamstow, England@virginmedia My Internet is not working and your service checker isn’t working.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Weston (@mwlegalwiz) reported@LanWxtt @virginmedia Mine has been down since Monday. It's now Wednesday night. Still down. Shocking disgrace @virginmedia
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Jigger (@jiggerbyte) reported@virginmedia They were fine this morning, but what was the issue last night?
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RazVaughan (@RazVaughan) reported@virginmedia Virgin i need some assistence I have been a customer for 5 years and my contract ran out ages ago, i recently switched broadbands for a better deal but i wonna keep the TV with yours what can you do, i will no longer be needing your boardband services or Landline?
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Megan (@Green_swirls) reported@MissMarvel2016 @virginmedia Its still down .... and it was 12am last night they turned it off.
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karen dawe (@malta1970) reported@virginmedia @virginmedia yet again still no one has been in touch. Why did I think@it would be any different 😞😞. Now on day 66 of Virgin Media diabolical customer service.
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Jonathan SC ن Esq. (@jonathansc) reported from Wilford, England@virginmedia had hoped the broken broadband in #Wilford would have been fixed overnight - but no still none and no update from you on progress to a fix #fail
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rh99mkt (@_rh99mkt) reported@virginmedia It's working now, but the internet was down for about 3 hrs last night
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Tommy Regan (@tommyccfcregan) reportedVirgin media down again, 2nd or 3rd time since December
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James Bennett (@JamesLBennett) reported@virginmedia my internet is not working. Flashing green arrows with a solid wi fi symbol and solid green line below. I’ve reset several times and checked all cables. Can you please let me@know if there is an issue. Thanks
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𝙴𝚕𝚕𝚒𝚎 𝙶𝚘𝚕𝚍𝚜𝚖𝚒𝚝𝚑 (@ellielouise_88) reported@virginmedia another day, another wake up to NO broadband. It has been on and off since last Monday. Apparently a problem with my hub, but we know there’s problems on the street, as they’ve been trying to ‘fix’ it since last Wednesday 😤