Virgin Media Outage Report in Lewisham, Greater London, England
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The latest reports from users having issues in Lewisham come from postal codes SE13 and SE14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, New Southgate, London, Southwark, Fulham, Hackney, Charlton, Dagenham, Islington, Croydon, Newham, Tottenham, Barking, Kensington and Bermondsey.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| New Southgate |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| Fulham |
Total Blackout | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@virginmedia Hi better late than never I suppose. Yes I gave both mine and hers (as alternative contact). Just assumed I’d be primary contact and her secondary. Wondered why I’d not been used that’s all
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia Would you tell me when they’re available? I pay for 500G but only get 30, even in the same room as router. Your CS Team are unobtainable, one hour on hold then cut off. Done all the trouble shooting steps!!
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LEBOISNOIR
(@mwantumba) reported
from
Wandsworth, England
Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤
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Mr B
(@MisterBurak) reported
from
Hackney, England
@sezelerol @virginmedia The worst customer services! I’ve had my fair share never again!
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@TheEmmaGoodwin @virginmedia I left this company after lockdown 1.0. It’s a pain getting a new service provider BUT it’s worth it in the end.
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia really disappointed now. Unable to watch on any devices! Can’t get through on phone, no help on line! Waited again! To change my devices still told I have reached maximum devices. Disgraceful service, you keep convincing me to stay but patience is very low now! HELP!
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Neil Wigglesworth (He/Him) 💙
(@Neilwigg) reported
from
Bromley, England
.@virginmedia what’s the problem with your web site? Super slow and trying to check a house move but site is stuck and unresponsive
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Apologies do not resolve the problem.
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West Ham Wesley ⚒️ #GSBOUT
(@CouchPotatoUK) reported
from
Stratford, England
@virginmedia your website is down in the UK. Cannot log into accounts or use SkySports app
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia I’m trying to contact you but can never get through by telephone, what earth am I meant to do? Your customer service has gone to pot
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia The picture begins to stutter and flicker. The tivo box also becomes very slow to respond to remote inputs. Our other tivo box is not affected. Thanks for replying
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
@virginmedia To be honest not sure if i can be bothered,do i want to go through that all again. Been a customer for years it's always been the same. When you do eventually talk you can be quite good.
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Rashid Iqbal ☔
(@Rashidfreed) reported
from
Kensington, England
@Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!
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Neil Wigglesworth (He/Him) 💙
(@Neilwigg) reported
from
Lambeth, England
@virginmedia My services were not the issue, your web site was the issue, I resorted to the chat function which was very slow and eventually sorted the issue I was trying to address. Sadly you don’t serve my new address
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Andi Thompson
(@andithompson) reported
from
Bromley, England
@virginmedia And just to add, your virgin customer service won’t speak to him about it as they say he is no longer the account holder as his contract has been cancelled.
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia This issue was chased on the 30th Nov 2020 (had to wait 45 days for the cheque) & then once again on 15th Jan 21, as cheque not received. Advised it would be posted in 14 days & still nothing.
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Steve Bruck
(@vColossus) reported
from
Bromley, England
@virginmedia - What kind of shocking service is this? After phoning up and receiving an automated broadband test which proved there was a problem. A supposed text message was sent - not received and now your automated support line is too busy to take calls.
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Danica Corns
(@DanicaCharlotte) reported
from
Camberwell, England
@virginmedia I've had to put the phone down as I have a meeting. Will trying calling back.
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Bignewshound
(@wineoption) reported
from
Sutton at Hone, England
@virginmedia unreliable and utterly uncaring when it comes to customer service. Internet has been down and dodgy for 36 hours in Surrey. Pathetic. Can I have the money back please. Shame on you Virgin. Your service is not fit for purpose. Shane on you in these terrible times.
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Andi Thompson
(@andithompson) reported
from
Bromley, England
@virginmedia just been on hold for 30 minutes to cancel my service and got cut off by your IVR? Can you help me without me having to dial in again?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@Chris21147659) reported
@virginmedia Hello, No it hasn't improved. Issue was still there this morning. Internet was unstable and kept losing connection.
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Benji scissorhands
(@Benjamjamz) reported
@virginmedia Hello, sorry only just seen your reply as I had notifications off. Yes home address but for my next door neighbours house, it’s still not been snagged which is amazing as it’s such a poor install and crosses onto my front drive. TN16 2NW is the postcode.
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Jimmy_sarge
(@jimmy_sarge) reported
@virginmedia Update: Was ensured it would be delivered to the correct address by 21:00 hours. This turned out to be a lie. I look forward to your shallow apology and link that will undoubtedly not help me further.
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@OfficialTracieBennett
(@OfficialTracieB) reported
@virginmedia I seriously need you to contact me please as I can’t even get an answer for the past two weeks so I can’t cancel my plan & you will now automatically click onto the next year’s plan at double the cost. Clever. Excuses of covid but you are there when you take our Dosh
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Leyson
(@Leyson43826948) reported
@virginmedia I sold my house and moved out in Dec 2020, been trying to contact cust services on 0345 454 1111 to cancel my account. I gave 1 months notice in writing via a letter as requested, now I get messages to say that I owe you money for cancelling my DD. What can I do?
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Helen Andrews 💙
(@Helen987) reported
@virginmedia No, the issue’s not ongoing today Unfortunately nor is the football! I paid you for a service then paid to watch a football match on ifollow. The service I paid you for was not provided so I missed part of the football I paid for. Can you see why I’m unhappy now
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Andrea Spencer Davidson 💙
(@andieloulou) reported
from
Cheadle Hulme, England
@virginmedia pls help my lockdown wellbeing by sorting out the planner. Im trying to record 90 day fiancé on TLC and twice now it’s recorded the wrong show #helpagirlout #lockdownviewing
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Bel
(@Mzzbel) reported
Virgin media broadband has been the worst lately
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Daniel Blackburn
(@gregster08) reported
@virginmedia still waiting for a call back from 2 nearly 3 weeks ago now, send loads of texts back and forth to the virgin team, which they promised me someone will be calling me, the customer service is shocking and you spend most of your life with you guys on hold. Not happy
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Umair
(@Umair91334593) reported
@virginmedia What a joke, I was on the call on the same number and 1 hr and 30m spoken with three bad CSR staff. Who transferred me back in the queue by telling me that they are going to speak with their manager. I called tonight at 620pm. You should listen to your staff calls. @Ofcom