Virgin Media Outage Report in Lewisham, Greater London, England
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The latest reports from users having issues in Lewisham come from postal codes SE13 and SE14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Bermondsey, Harringay, Fulham, Paddington, Finchley, Croydon, Ilford, Wembley, Walthamstow, Streatham, City of Westminster, Islington, Hampstead and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Bermondsey |
Internet | |
| London |
Internet | |
| Harringay |
||
| Fulham |
Wi-fi | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia When my broadband went down and I had to deal with your customer service #virginmedia #fixmybroadband #poorcustomerservice
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@adelarks @GemMcK13 @virginmedia Just cancel your contract if you're not getting the service
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Scott Brindley
(@scottyboy1973) reported
from
Ilford, England
@tinytwink @virginmedia Not the rubbish customer service line, wish you luck
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Dan King
(@mfelmi) reported
from
Lambeth, England
@virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@Ofcom @virginmedia @BBCWatchdog Virgin Media, you are the worst! Offering me a paltry £20 compensation for 10 days of total service loss. You deny it was a total loss not intermittent so I am not eligible for Ofcom compensation! False! #virginmedia #poorcustomerservice
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Flower Girl London
(@flowergirl_lon) reported
from
Croydon, England
@Leearna6 @suz_rudnik @virginmedia Ofcom compensation is £8 a day for loss of service but they don’t pay it until service is back on... defo chase it up as it’s the law now not just a customer service / good will gesture. As soon as you are reconnected it should be applied to next bill.
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.
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Markie
(@Lonmark1980) reported
from
Bromley, England
So annoying at @virginmedia internet had gone down!
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Matt Browne
(@mattlfc78) reported
from
City of London, England
@virginmedia your customer service has been awful my wife was on hold for an hour and a half and now your staff have given me a new package without my consent!!!
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Felicity Bainbridge
(@FelicityJBee) reported
from
Poplar, England
Disgraceful customer service by @virginmedia - 15 min wait to discuss £20 increase in bill with no comms. RUDE staff ‘I don’t care if you want to leave’, immediate transfer and 15 more mins of music... APPALLED. #CustomerService #fail
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Louis Houghton
(@Louisblack) reported
from
Croydon, England
@virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.
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Louis Houghton
(@Louisblack) reported
from
Wandsworth, England
@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
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Terry Pierce
(@telpierce) reported
from
Islington, England
45 mins/3 departments and counting to speak to the right person at @virginmedia simply to terminate when we move... And then they ask why we don't want to stay! Every single interaction with that business is abysmal.
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aaron grantham
(@aarongrantham) reported
from
Lambeth, England
@virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Lambeth, England
@PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them
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Sumayyah 🌸
(@xsumixx) reported
from
Lambeth, England
@virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia For the first time, I got a text confirming you had done the work - and the service appears to be working now. Let’s hope it stays that way ... 🤞 Very disappointed by the confusion on your website last night plus a 45 minute wait to speak to technical support
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia @JoBurkill It’s the whole street. Please help us. I’ve logged two complaints but no reply. Constantly cutting in and out all day every day. Help! @sbarrett92
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Migz
(@biochemiguel) reported
@GingertronMk1 @virginmedia I friend, I now work for the people that you call when you want to cancel your BT contract (well it's my last week but still) if you need any advice let me know. But next time use the WeQ4U app, will call and hold your place in the queue so you're not stuck to your phone x
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Bota
(@BotaF12016) reported
@virginmedia it is the governments guidance and order to work from home- for this you need to provide good service for which i am paying 45 pounds! only internet! no other packages
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FrostyIce
(@RSK4Life06) reported
@virginmedia your collections team aren't answering the phone. On hold for hours. Been disconnected since 1pm due to credit limit issue. This needs resolved urgently
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Innes ☺️🌷
(@InnesRoss2) reported
@virginmedia I can’t find that but on my Mac it says the security network is wpa2/wpa3. Not sure why it doesn’t say that on my phone? Sorry I’m really confused.
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marlena
(@marlenapeter1) reported
@virginmedia my WIFI signal in the flat is to slow for my tv service , how do I order a booster ?
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Jonathon 🏢🐒
(@ShoulderOGiants) reported
@virginmedia literally no way to cancel your terrible BB. 1) Able to upgrade plan online but not cancel 2) Live chat and contact forms are turned off all day. 3) phone line endless hold with no indication of queue length. 4) Covid excuses. You've known since March. #awfulservice
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sophie
(@sophie3600) reported
@virginmedia Hi, I want to cancel my broadband with you, but I’ve rang 4 days in a row now and still can’t get though. Been on 5 hours each day. I also can’t access my account online
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Hannah Fox
(@hannahfox83) reported
Was just on hold for 1hr 40 minutes and the hold music just stopped. They didn't hang up - it just went completely silent, with nobody on the other end. I'm sorry @virginmedia but how can you even think this is an acceptable service? I know you're busy (covid etc) but come on!
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Lisa locker
(@Lisalocket11) reported
@virginmedia really need help to contact virgin media. We don’t have a phone line to ring u & everytime we’ve tried to ring the number on your website it doesn’t put us through. Seriously gettin beyond a joke now. Can’t login cos password won’t work & there’s no help whatsoever!