Virgin Media outages and service status in Lewisham, England

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Lewisham, England

The most recent Virgin Media outage reports came from the following cities: Bromley, Newham, Southwark, City of Westminster, City of London, Poplar, and Thornton Heath.

City	Problem Type	Report Time
Bromley	Internet	7 hours ago
Newham	Internet	9 hours ago
Southwark	Wi-fi	9 hours ago
City of Westminster	TV	10 hours ago
Southwark	Total Blackout	10 hours ago
Southwark	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

• 
  Richard Perkins (@anurbanpastor) reported 4 minutes ago from Bromley, England

  Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.

• 
  Stephen Champion (@Champs707007) reported 4 minutes ago from Bromley, England

  @virginmedia It’s now showing there is a problem. It’s been going on for 3 days now being very intermittent but only just started showing there was a problem this morning

• 
  travelling Adam (@TravellingAdam) reported 12 minutes ago from Blackheath, England

  Virgin why do I keep losing my mobile network? @virginmedia (been trying to post this since 11am lol) as I have virgin broadband as well. 😤

• 
  Andee Byford (@BobCratchitt) reported 13 minutes ago from Poplar, England

  @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

• 
  anne hill (@gorgeousuk) reported 16 minutes ago from Bromley, England

  @virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently

• 
  Jenny (@jjrob1312) reported 18 minutes ago from Bromley, England

  @virginmedia so disgusted with the service I’ve received . Trying to sort out a trade up since November 11th, I’ve spent over 2.5 hours on the phone with no one able to help and you are ignoring my written complaint. Awful.

• 
  Jane Common (@JaneCommon) reported 21 minutes ago from Camberwell, England

  @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

• 
  Aneesh Varma (@AneeshVarma) reported 26 minutes ago from Bromley, England

  @virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support

• 
  Adam Thomas (@AdamJT99) reported 31 minutes ago from Bromley, England

  @virginmedia Yes. But that didnt stop you charging me for a full month even though i didn't have service for a full month. Your customer service is appalling, I've complained for years and you make no change or comoensation. You don't care one iota for your customers.

• 
  Everest, Sam (@MrCADwiz) reported 36 minutes ago from Bromley, England

  @virginmedia for some reason Channel 4 and BBC 2 are not working one 1 of our boxes the other box they work fine. Any ideas?

• 
  A voice only (@Avoiceonly2) reported 38 minutes ago from Blackheath, England

  @virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy

• 
  Lloyd Child (@islingtonlloyd) reported 38 minutes ago from City of London, England

  @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

• 
  Alex (@ameehan71) reported 43 minutes ago from Bromley, England

  @virginmedia I have not as its seem thatbif you want to reduce your service I get put on hold and then cut off.

• 
  Richard Gendal Brown (@gendal) reported 49 minutes ago from City of London, England

  @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

• 
  Adam H-Matthews (@AdamHMatthews) reported 52 minutes ago from Camberwell, England

  @virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.

• 
  Illy Mus 💙 (@illymus) reported 54 minutes ago from Camberwell, England

  @virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 54 minutes ago from Poplar, England

  @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

• 
  #TeamParkinsons Paul (@PJacksonClark) reported 56 minutes ago from Bromley, England

  @virginmedia I've covered all the options; there aren't many. It tells me there are no problems in my area and then defaults to the bot chat.

• 
  A voice only (@Avoiceonly2) reported 58 minutes ago from Blackheath, England

  @Marcroy_Smith @virginmedia Same here and customer service not available either

• 
  Andee Byford (@BobCratchitt) reported 59 minutes ago from City of London, England

  @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  john (@jhargie4) reported 6 minutes ago

  @O2 @virginmedia @Virgin CEO Lutz Schueler Deadlock letter has now been received although it completely does not address my actual complaint and the reported resolution is factually incorrect. Just shows the total lack of respect shown to a 20 year loyal customer

• 
  GW (@GGWilliams72) reported 8 minutes ago

  @virginmedia @Bomber19631 I had Stream Box and Broadband set up yesterday. Neither working today, tried Cust Serv’s on hold over 45 mins and still no answer! These people are as garbage as their services, spend your money elsewhere. I’m going back to @SkyUK 👍🏻👍🏻👍🏻

• 
  john (@jhargie4) reported 9 minutes ago

  @o2 @virginmedia @Virgin CEO LUTZ SCHUELER seems only your bot accounts actually care about the customer

• 
  Letter Lout (@Letterlout) reported 10 minutes ago

  @virginmedia Trouble with Internet in NE8 4RS?

• 
  J Sigh (@mickyfreckle) reported 12 minutes ago

  @RyanAlbert2026 @rte Prisons overloaded with foreigners but not on this scumbag channels programme **** @virginmedia

• 
  O’Shyllon🖤🙃 (@ayoshyllon) reported 13 minutes ago

  Freaking annoying morning. This guy still ain’t connecting. Virgin media had better come fix this ASAP😒😒

• 
  Keeley 🌻 (@Keeleyeveline_) reported 17 minutes ago

  Is anyone elses @virginmedia broadband down? #virginmedia

• 
  John smith (@smith_john33910) reported 25 minutes ago

  @LordDunners @ryantegan @skytv When I wanted to cancel Virgin Media they would not let me. I had to force a cancellation by withholding payment. Yes I got rid of Virgin Media..but it left a nasty “non payment” black mark on my credit rating. So beware!

• 
  Anand Gupta (@anandcheam) reported 28 minutes ago

  @virginmedia can you spend some money on customer care so they can answer calls / chats and LISTEN when they do ? You guys sent me 2016 router box when the agreement was to send the latest and now no one is licking up the phone, is that joke? @Ofcom British regulators need to penalise where it starts hurting the service company. Like they do in the USA, 100s of millions of pounds or billions. Not peanuts.

• 
  Swindon! (@swindon124759) reported 28 minutes ago

  @virginmedia when I press the red button to access sky sports plus I no longer receive an error message. Has my box been successfully updated to fix this issue and I should now expect no further issues from this incident? Thanks @Virgin