Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Lewisham, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Newham, Ilford, Southwark, City of Westminster, Westminster Abbey, Croydon, Camden Town, Hackney, Caterham, Islington, Paddington, Waltham Forest, and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 2 hours ago |
|
Hammersmith
|
Wi-fi | 2 hours ago |
|
London
|
Wi-fi | 4 hours ago |
|
London
|
Internet | 6 hours ago |
|
Newham
|
Wi-fi | 8 hours ago |
|
Hammersmith
|
Wi-fi | 8 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Drëxl (@PimpOzil) reported from Croydon, England@virginmedia Called again today, and was told my an automated service that all lines are busy and to try again later. I’ve been trying to call since Monday & I would like to put in writing my request to cancel. My account number is 334885003 Can someone DM me so I can get this done TODAY
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J Λ M Ξ S (@jamesglynn) reported from Camberwell, England@hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too
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Spinnofflondon (@Spinnofflondon) reported from Camden Town, England@virginmedia Yeah I pay more for that not part of your service that I’m paying you for every month
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Jazzhk (@aejazk) reported from Bromley, England@th4tguy92 @virginmedia Do you have the Hub 4. I think it’s a hub 4 is crap or VM engineers can’t control it. Let’s try the number they have given.
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Graham Smith 🌹🌹🌹 (@Grmbles) reported from Camberwell, England@virginmedia is there anyone who can help with why my internet has stopped working?
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Chloe Saunders (@clogsworth19) reported from Wandsworth, England@virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks
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Arun Joseph (@apjoseph2013) reported from Ilford, England@virginmedia Can you arrange someone to call me? I have been trying to call your service since I received the letter - which was middle of Jan.
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Paul Matuszczyk (@Paul_Matuszczyk) reported from Camberwell, England@virginmedia what brilliant technology utterly soured by almost comically bad customer service. I say “almost” as there’s nothing funny about taking 5 weeks, countless phone calls, endless hours of online chat & 2 formal complaints to just get my bill right. Not asking much.
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Tony Wiseman (@tonywiseman1976) reported from Ilford, England@fabsod @virginmedia Disgusting customer services 🤬
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Antje Southern (@noneybean) reported from Islington, England@virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.
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Arun Joseph (@apjoseph2013) reported from Ilford, England@virginmedia When I ring this number (which is what I have been trying) all I get is “we are sorry, we are busy, you might want to call us later” & the line disconnects. This is awful service VM. How can you run such an appalling service where we cannot get hold of anyone for help/support.
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Chloe Saunders (@clogsworth19) reported from Wandsworth, England@virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.
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HowardLeigh (@BHSnapper) reported from Biggin Hill, England@virginmedia Humble sincere apologies...☺ I mistook my Internet password thinking that ws the correct one, only it wasn't... Found the correct one and straight in and problem solved after talking to 2 excellent advisers👍
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Chris Wheal (@whealie) reported from London, England@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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Mark Pinkerton 💙🚴♂️ (@markpink) reported from Islington, England@Leigh5Tom @virginmedia As an existing customer, they are known for their poor customer service. Can never get through on phone and that is main access point to info. Website CS info poor, with zero joined up thinking. Pretty good speed when working. Good luck!
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Thomas (@tom_of_lond) reported from Lambeth, EnglandHey @virginmedia how long till you’re gonna fix your wifi been a week now and for those that are wfh its kind of important and shutting your customer service lines doesn’t exactly help get your act together.
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Johnny Douglas (@revjdouglas) reported from Hextable, England@virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England@virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!
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グラハム・スミス® (@BancoDePapa) reported from Tottenham, England@virginmedia Made an official complaint as I was without broadband for FOUR days in January in the UB5 area Your resolution team's reply was it's working now.. No compensation, no explanation...Given a number to complain within 28 days that went dead when I rang it..Please DM me for details
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Imam Mansoor Clarke (@mansoor_clarke) reported from Wandsworth, England@virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🦉 (@_littleimpulse) reported@virginmedia TV & wifi down in Wallasey! We cry! 😭😭😭😭😭
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James Smith (@JadoreLesRouges) reportedRats. Fix your **** @virginmedia
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hewonitfrombrock (@wonitfrombrock) reported@virginmedia Now saying it’s a known problem in the area
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DJ Dinamique 🇫🇷 🏴 😷 💙 (@DJDinamique) reportedLooks like Virgin Media is down again...
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Steve Haigh (@Haigh_eLearning) reported@virginmedia Hi John, I've spent hours of the phone explaining the issue to you, I can't tell you anything else, you have all the information I have and you just need to sort it out, but you haven't so I would actually be wasting more time speaking to you and telling you everything that you
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ian jacques (@ianjacques68) reported@virginmedia looks like you have a problem on the Wirral, CH42,43,44 all media is off! 😬#virginmedia
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Greg Shillinglaw (@gmshilly) reportedVirgin Media down CH43
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Carla Arend (@carlaarend) reported@virginmedia @virginhelp Yes @virginmedia, there’s a broadband issue since Tuesday, and we got updates it was going to be fixed first Wednesday, then today and now it says tomorrow… really affecting people working from home in the street.
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Alex (@SartoriX) reported@virginmedia have had my broadband service drop out and service status online isn't working 😑
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Simon Barrass (@SimonBarrass2) reportedBeen waiting more than an HOUR for an agent to respond to me on @virginmedia live chat due to my TV box not working. I'm running out of energy to keep doing this. @virginmedia can you confirm when your quiet times are so I can chat to someone without having to wait this long.