Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, City of London, City of Westminster, Croydon, Fulham, Paddington, Romford, Ilford, Bexleyheath, Harringay, Hampstead, Greater London and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Wi-fi | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@nlitchfield @virginmedia @YodelOnline Aye, the fact it’s become a bit of a critical service from me to be able to work from home.
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Anuradha
(@fatsherkey) reported
from
Bromley, England
@virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
Not the best start to life as a @virginmedia customer. Radio silence from @YodelOnline who are supposed to be delivering the router, and stuck in an online queue for 45 minutes so far waiting to speak to a customer support advisor...
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Ritch Waghorn
(@RitchWaghorn) reported
from
Banstead, England
@virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’d gladly text for some help! Off tomorrow, have the time. 😎
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I have a hub 3. I’ve used the app and it acknowledges black spots in the bedrooms, within 20 ft of router. I got a link for a free booster, but the link was dead. I need help to get these issues sorted. CS. are uncontactable. There are no more trouble shooting steps left!
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Philip Morais
(@MoraisPhilip) reported
from
Tottenham, England
@virginmedia 45 mins on hold and then cut off. Service is appalling.
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Tracey Elliott
(@TraceyElliott17) reported
from
Wandsworth, England
@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Still with the problem, no answer
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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Jit
(@jit_singh99) reported
from
Romford, England
I’m a new customer with @virginmedia. Should be getting 200MB download. But literally move 2/3 meters away from router and it drops significantly and device is just buffering. Furthermore trying to resolve this via ur call centre is a joke. Been on hold for 50mins now.
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Susan Elizabeth
(@JetsetSusan) reported
from
Hackney, England
@mikast71 @virginmedia Thanks. I also finally got through to a human who said “everything looks fine on our side, sorry you’re having problems.” Kind of at a loss here. Just going to stop the direct debit for the month to see if that generates a response from them.
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Ryan
(@Ryan_JL) reported
from
Islington, England
@virginmedia call constantly cuts out when ringing and I get ‘advised’ 5 times to go online (which doesn’t help at all). Really get the impression virgin don’t want to help! What’s going on?
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Vish
(@VishP19) reported
from
Ilford, England
@virginmedia #virginmedia Yes. A call to say they can’t make it! Would rather I was notified in the morning than wasting my day waiting. Shockingly poor customer service!!
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Billy Bxrns
(@SilverwolfFTW) reported
@virginmedia the wifi has been off for two days?? Is it gonna come back anytime soon? We’re paying for a service we’re not getting. I also have online businesses I need to run!!
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Cheryl Phelps-Moran
(@chelphelps) reported
After 3hrs of talking to Virgin Media, problem still not sorted in fact we are worse off then before, really not happy. And have to wait four days for technical support, disgraceful.#virginmedia@virginmedia
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Anna
(@anna_down) reported
@virginmedia @k_a_murray @virginmedia have you ever tried to speak to your installation team? I just kept getting transferred to “someone who can help” who clearly in fact every time was just someone else to transfer me to - and had to repeat account details and my tale of woe again. Just gave up
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Sarah Ganfield
(@SG4T4SG) reported
@virginmedia my whole area continually has issues with slow internet and connections with VM. Despite complaints & recording of issues this continues. All checks say the signal and strength is great-so why does it happen. We are paying through the nose for a substandard service
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HarryDachy
(@DachyHarry) reported
@virginmedia lucky the Paralympians are not relying on your broadband which is down how long this time?
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PrettyBondGirl
(@TwitchPBG) reported
Internet problems AGAIN... stream is delayed! Will go live if/when @virginmedia fix it.
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Terry The Face Ellis
(@FaceEllis) reported
@virginmedia it's been 5wks now without proper network service and it's STILL not fixed 😡😡😡 but I bet you still charge me the full bill what is due
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Keelan Goodall
(@Kezmondwike) reported
@virginmedia The link just takes me in a loop of potential issues which i've done. I've called the number and it says no known issues in my area. The text i got said there was planned downtime but i didn't get details on how long for which is what i'm trying to find out.
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tom
(@thomasjoxley) reported
.@virginmedia are the scummiest sales people, never signup. My initial request was for a rolling contract, the contract that got sent out was for 18 months and I didn't notice until i went to cancel it just now. The original order included the flexi fee. Now its £240 to cancel.
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Chris Duggan
(@c_j_dugg) reported
@virginmedia Ive spent hours on hold, I’m not wasting more time to speak to a call centre in a far away land! Happy to give account information through a DM. Alternatively, @virginmedia can just continue to ignore me and I can terminate the service under non provision of the contract 👍