Virgin Media Outage Report in Lewisham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of London, Croydon, Hackney, Carshalton, Sutton, City of Westminster, Hammersmith, Paddington, Islington, Dagenham, Bromley, Poplar and Muswell Hill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| City of London |
Internet | |
| London |
Internet | |
| City of London |
Total Blackout | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@chinnyhill10 Virgin Media is down.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia Not sure what this will do. There has been regular outages in the area for over a week. Your call centre told me today that this should now be fixed and will not reoccur. We will see if this is the case when the service eventually returns.
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Phoebe
(@phoeberodwell) reported
from
Islington, England
@virginmedia once again having issues with the WiFi - apparently no problem in the area but it's continually dropping out, had a 30min outage this morning. Flatmate *trying* to work from home!
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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dadzoola
(@dadzoola) reported
from
Tottenham, England
@virginmedia @AnitaaAnderson Have to say, our experience of Virgin Media was of extraordinarily poor customer service. I generally have sympathy for staff working in contact centres, but with Virgin, it seemed as though a culture of contempt and arrogance was hopelessly embedded in it's corporate DNA.
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Simon Moriarty
(@simonmoriarty) reported
from
Lambeth, England
@virginmedia down yet again. Working at home for months is bad enough. Not knowing whether I can actually do my job is worse.
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🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia And its gone again. Really is an awful service. Your status page is not in real time as i speak to your operators who confirm an outage but your status page says everything is fine
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
Hello @virginmedia you had engineers in the street this am and not my connection gone and I am guest speaker on a one hour webinar with @DANC_MANC in two hours. This happens way too often and you never get it sorted.
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.
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Fred D
(@CorpFred) reported
from
Kensington, England
@birh_trx @virginmedia Yes it is down
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Jamie Moncrieff
(@JamieMoncrieff) reported
from
Lambeth, England
@virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonno
(@A_Johnstone) reported
@virginmedia Well your operators keep hanging up on me and passing me on to other deptartments then after hours they hang up. It's so frustrating when they tell you there is no fault but it's been off for 7 days+ Working from home with no internet means I am essentially unemployed.
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Jack O'Neill
(@MrJack_ONeill) reported
@virginmedia It has been on and off for the past three days now and has just gone off again now. It’s so temperamental, really disappointing service
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Jonno
(@A_Johnstone) reported
@virginmedia Only 85 times, done everything my side. All cables been checked numerous times. Either the Hub 3.0 is broken or their is a fault on the line. But I can't get an engineer out as the people I speak to can't do that and want to transfer me to someone else, they hang up though.
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Blue Rose Code
(@BlueRoseCode) reported
.@virginmedia On hold for one and a half hours and now you cut me off. Waiting since noon for a broadband activation despite a text from you telling me my service had been activated. Awful customer experience. Anyone else had similar?
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Phtevenrobert
(@Phtevenrobert) reported
@virginmedia I've tried everything I could possible try, by myself AND with someone on the phone, and my speed is getting worse. I can't do anything I need to do to get by without internet. Service Status on the website is just a picture, I'm sure of it, it only ever says 'No known problems'
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matty
(@mattybonney) reported
@virginmedia @virginmedia I've been asked to go the forum before of which I have, myself and my neighbours have been told of the issue by the engineers who came down. Which is due to the Comms boxes outside, but we need to be told exactly when this is going to be resolved
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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Nicola Simpson
(@NicolaSimpson78) reported
@virginmedia having issues again with slow internet speeds and completely losing internet connection... this is happening almost every day now, I can't get through on the phone and can't get a response on live chat....
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B
(@_Bukss) reported
@virginmedia are ***************. Flagging up my account as having ‘disconnected debt’ despite never missing a payment or making any late payments
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Phtevenrobert
(@Phtevenrobert) reported
@A_Johnstone @virginmedia @richardbranson Hung up again!? This is an absolute scam. We gotta let people know about this, I'm gonna get sending some messages to some people.. this isn't acceptable. It's theft. You pay, they don't provide the service.. what if that was the other way around and we didn't pay? It'd be court.