Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, Croydon, Hammersmith, Hackney, London, Paddington, Southwark, Ilford, Islington, Newham, Camden Town, Waltham Forest, Wembley, Merton and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Wi-fi | |
| Croydon |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Total Blackout | |
| Hackney |
TV | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.
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Simon Young
(@YoungSimon43) reported
from
Walthamstow, England
@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?
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Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.
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Charmaine Rhule
(@Charms64) reported
from
Sutton at Hone, England
@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Danny Campbell
(@dancmpbll1) reported
from
Eltham, England
Virgin media are so bad!
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
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Simpsdj 😷
(@Simpsdj) reported
from
Walthamstow, England
@yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.
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karen butcher
(@karenlilylion) reported
from
Camden Town, England
@virginmedia I just need the service i pay for to work and not to wait 50 mins for someone to answer the phone and not to be lied to that is all
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
And @virginmedia is down again in N19.
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot
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Phil
(@Phil_precious1) reported
from
Camberwell, England
It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ABabySeagull
(@ABabySeagull) reported
@virginmedia The issue is the account holder has dementia and Virgin operators will not speak to the husband (or us). They asked for Power of Attorney! Neither of them know the password.
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Mathieu Camus
(@MathieuCamus) reported
@virginmedia Yes... I'm aware of the service checker page, which isn't particularly helpful. It initially said an engineer was onsite and it'll sorted by 1.15am. It now says 4.15pm (wishful thinking?) and that an engineer is on the way? What is the issue?
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él 🕯 pinned!!
(@VAMPIREGUCCI) reported
not even being able to send a text on data is so **** I hate virgin media
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Nathan Fletcher
(@NFletch93) reported
@virginmedia The one time I did answer they said hi I'm calling from virgin media and then went to say how I could be on a better package or something along those lines. Other calls I've had answered by like a call screening service which asks them to say why they're calling but they hang up.
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Wayne
(@waynec40) reported
@virginmedia A complaint that’s been open 12 weeks. Yes you can help, please contact your Customer Support Team and ask them to call me. I know that won’t happen but worth another try
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Tom
(@Tommy_1972) reported
@virginmedia It’s back on now. There was some work going on at the top of my road by virgin media box. I reckon that had something to do with it. I’ve had no landline for over 3 days. When I checked my service status on your website it said that there was no reported issues in my area.
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Wayne
(@waynec40) reported
@virginmedia My fault is now resolved but my complaint hasn’t been and no one been in touch since. Appalling Customer Service but I won’t be resigning so I’ll just make others aware until my contract is up 👍🏻
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PK
(@paulkingston38) reported
@virginmedia @boostgaming I will be chucking your equipment in the bin considering you’re customer service agent can’t be bothered to call me back as he said he would.
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YA SARAT UL HUSSAIN
(@YASARATULHUSSAI) reported
@virginmedia I have been on phone for 2 1/2 hrs today for errors on billing and miss selling on my contract was dealing with supervisior who transferred me to retentions who could not help and Her manager Manager Mark refused the call. When I said I will record call she hung up
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Wayne
(@waynec40) reported
@virginmedia My complaint was about a faulty box and poor service. I was promised a call back from a Manager, and that was x3 so 3 Managers calls but still not had one! I’m not ringing no one, I’ve spent hours and hours on phone to Virgin, bout time someone called me. Or I keep posting 👍🏻