Virgin Media Outage Report in Lewisham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Hackney, London, Hammersmith, Islington, Paddington, Welling, Croydon, Wandsworth, Southwark, Wembley, Woodford Green, Ilford, Dagenham and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
TV | |
| London |
Wi-fi | |
| City of Westminster |
Internet | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Mark Burrows
(@MarkBur97728871) reported
from
Sutton at Hone, England
Can you make virgin Media go bust broadband is crap and I wast my money on it
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
@virginmedia Thanks but from what I read on social media yesterday, we were not the only ones using Virgin Media having problems and sure we do not all live in Welling! Will see what happens next time we try to watch #EFL footie on the red button. But thanks for the acknowledgement
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dmxcrew
(@dmxcrew) reported
from
Camberwell, England
@virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.
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Cameron Falconer
(@cameronfalconer) reported
from
Lambeth, England
@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia any news on KT3 internet/tv issues, day 4 now of nothing and it’s Christmas
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Dan Rawle
(@rawle_dan) reported
from
Ilford, England
@virginmedia It says no known issues...
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Aubrey Davis
(@aubreydav1s) reported
from
Ilford, England
Season’s greetings to @virginmedia Broadband unusable for over a week now. The ETA to fix is 2nd Jan, when whoever’s job it is to fix my issue comes back from their break. I especially enjoyed the staff who refused to put me through to a manager even though I asked 4 times
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Matt White
(@mattwhiteski) reported
from
Tottenham, England
@virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.
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It’s only curly at the front ✋🏻
(@sladey66) reported
from
Camberwell, England
@virginmedia Yes. Someone from our street reports a broken box at least once every three months
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
@MillwallDolbs2 @virginmedia @SkyFootball Agreed. It was absokutely awful. I ended up turning the sound off but the stuttering picture made me feel queezy. Not happy
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
We have internet, thank you to the engineers who fixes it but @virginmedia need to take a long hard look at how they managed this, poor poor communication , o-one monitoring SM over the weekend, a classic lesson in failing in crisis management and customer care
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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David Berry
(@davidgberry) reported
from
Bexleyheath, England
Round my parents, @virginmedia - sky red button not working.
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Mrs R
(@KateRenton) reported
from
Merton, England
@daveberry_tweet @absoluteradio @leonagraham sorry! never going to #letitgo with @virginmedia no Wi-fi since 9am last Thursday until 6am this morning. Very unhappy #SWLondon
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Chris Smith
(@chrissmithvivi) reported
from
Merton, England
@virginmedia Yeh... Mine is still down
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H-Town
(@letsbhavinu) reported
from
Hackney, England
I would like to let @virginmedia know that your service is the WORST its been. There are ALWAYS issues. Never any answers either, just excuses. I've had enough
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Nico Macdonald
(@Nico_Macdonald) reported
from
Poplar, England
@virginmedia Thank you. I'm way beyond reviewing your site for tech support (which is limited) and have cancelled my account. I asked Virgin Media to take some responsibility for 5 months of problems by not charging us for the 30 day cancellation period but they wouldn't even consider this.
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Russ Shaw
(@RussShaw1) reported
from
Hammersmith, England
@GavinJPoole @virginmedia I have been following your service nightmare with @virginmedia - I thought these experiences with them were a thing of the past, but clearly not!
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
Watching @MillwallFC on the #skyredbutton bia #virginmedia is like watching a quickstep on #StrictlyComeDancing . Slow, slow, quick quick, slow. Sound off now. Not sure how much more of this I can take
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia shocking customer service and shocking logistics - internet down over Christmas Eve, Christmas Day, Boxing Day . Time to leave this poorly driven ‘tech’ company. The level of communication for a communications provider is appalling for this day and age.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nisar Hussain
(@nisar_hussain) reported
.@virginmedia we have had no internet in the SE5 8NY area since 10am yesterday. Your phone message said it will be fixed by 7pm yesterday but we have had no service at all today. Having spoken with your call centre we still don’t know when the service will be back. Help please
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Ollie
(@Alphapage784) reported
@virginmedia Hi Virgin Media, I appreciate you saying that however I'm sure you can understand my scepticism. 48mb hard wired 40mb WiFi. Numerous hard resets of the router and other tips/tricks tried still nothing changes. Checked service status --- no known issues. Worked well this morning.
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David reardon
(@Dagenhamdavee1) reported
@virginmedia The contract was never fulfilled by yourselves
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Dave Gort 🐝 #FBPE 🇪🇺
(@saiddave) reported
@virginmedia It appeared as though only the tv and broadband were affected, but the telephone was also not working. It’s all up and running again now thanks 👍🏼
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the Stroller
(@marcobon13) reported
@virginmedia This has been going on for a month. The problem is outside. That’s why I’m waiting for the technician. You’re suggesting the equivalent to pull out the plug and restart… £55 a month for this NASA style advice, seriously?
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Albert Taylor
(@AlbertT72487168) reported
@virginmedia Can I cancel via Twitter? You have my details. I’m going to continue twitter’s until my account is closed or we agree a closure date?
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Fenland Skyblue
(@Muffit69) reported
@virginmedia Intermittent service and slow speeds the boosters don’t boost, now awaiting 3rd party mesh network to try and rectify
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Eva Fabianova
(@FabianovaEva) reported
@virginmedia I’ve been checking the service status in my area since Thursday. The area is indeed affected and it says the technician is working on the issue but the expected time of repair is getting postponed several times a day for past 5 days. This has surpassed any standard waiting time.
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David reardon
(@Dagenhamdavee1) reported
@virginmedia Their bow with virgin I’ve been with o2 20 yrs stupidly I thought the service would carry over as o2 know how to treat their customers not try and sell them another contract like Mae did
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Dave Gort 🐝 #FBPE 🇪🇺
(@saiddave) reported
@virginmedia Is the service down in the M28 area? We’re not getting any broadband or telephone…