Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 02/21/2026 08:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, Hammersmith, Paddington, Southwark, Newham, Ilford, Hackney, London, Stratford, Romford, City of London, Barking, Croydon, Wembley and Bexleyheath.

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City Problem Type Report Time
United KingdomWaltham Forest TV
United KingdomCity of Westminster Internet
United KingdomHammersmith Wi-fi
United KingdomPaddington Wi-fi
United KingdomSouthwark Internet
United KingdomNewham Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • strutcakes Chris 🇬🇧🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    .@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.

  • HeyEmJude Emma Jude Harris (@HeyEmJude) reported from Tottenham, England

    @virginmedia It’s now saying November 19th for one of two issues and 18th for something to do with tv. Considering I haven’t had WiFi since last Wednesday this is outrageous.

  • Kevin_Panther Kevin Panther (@Kevin_Panther) reported from Swanley, England

    Genuinely think I’ve got the worst WIFI in the country. @virginmedia #Pathetic

  • stephengiles14 Stephen giles (@stephengiles14) reported from Dartford, England

    @virginmedia my service is intermittent and cannot connect to the hub, just not great I have tried to call you but no one is working on the call centre!

  • MrsCNightingale Clare Nightingale (@MrsCNightingale) reported from Bromley, England

    @virginmedia my hub 3 is not showing up for WiFi and I can’t get any help from you?? Only been with you for 2 months.

  • strutcakes Chris 🇬🇧🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia

  • wishforsnow1980 Leebee1980🇳🇿🇦🇺🇬🇧 (@wishforsnow1980) reported from Bromley, England

    @virginmedia What is going on?? My wifi has been down for an hour and I’ve missed 2 meetings! It’s PS5 launch day tomorrow, I NEED WIFI!!

  • CameraCairns Mark Cairns (@CameraCairns) reported from Islington, England

    @virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!

  • JimboUK71 James Aubrey (@JimboUK71) reported from Sutton at Hone, England

    @virginmedia I’m feeling so frustrated and fed up! I’ve had issues since Wed, when everything went down for 24 hours, now no wireless gadget will work correctly, very weak signal. Spend over an hour waiting fir CS to answer, he told me only option, PIN reset and put phone down!😡

  • Mark_Phillips66 Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    @virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.

  • ART_67 Alex Taylor (@ART_67) reported from Wandsworth, England

    Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.

  • DavidcMoynihan David Moynihan (@DavidcMoynihan) reported from Hackney, England

    @virginmedia This is not about individual accounts but a whole neighbourhood looking for an adequate response from you on this issue. We don’t think it’s reasonable to have to wait 6 more days for an engineer to fix when everyone is in lockdown/working from home. Can your response be quicker?

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!

  • GreenParr Aaron Parr (@GreenParr) reported from Hackney, England

    @virginmedia It’s been every week since March but never for over 24 hours at a time. I’ve booked and cancelled engineers multiple times because I can’t risk losing my hub for repair

  • DavidcMoynihan David Moynihan (@DavidcMoynihan) reported from Hackney, England

    @TweetingKatzo @virginmedia A large proportion of residents are in contact with each other on this and the few that that have waited an hour plus on calls have been told this. We know we are are dealing with the same issue (as timing of loss of connection is concurrent amongst us all)

  • StMirrenDaft Ian Williamson (@StMirrenDaft) reported from Tottenham, England

    @virginmedia what's going on in N4? Internet is down constantly

  • Mark_Phillips66 Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    Great. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.

  • SamanthaLeeuwen Samantha van Leeuwen (@SamanthaLeeuwen) reported from Bromley, England

    @virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Hi, I need assistance and I have not been able to contact the service

  • globalbribri Brigitte RicouBellan (@globalbribri) reported from Paddington, England

    Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MrJamesPSmith James Peter Smith (@MrJamesPSmith) reported

    @virginmedia It seems that 2 others on our street are having the same issues with your service so clearly something is wrong, we have someone booked to come out on Thursday now so hopefully things will be sorted but it’s been a week of poor service

  • gcxb Jeppo (@gcxb) reported

    Virgin Media where i live is genuinely a joke. having to watch twitch on a hotspot as its going up and down every 30 mins

  • Riinga1 Ringa (@Riinga1) reported

    @virginmedia **** YOU AND UOUR HORRENDOUS INTERNET

  • littleemr Emma Read (@littleemr) reported

    @virginmedia I've tried another phone now, and still doesn't work.

  • anxinaut anx (@anxinaut) reported

    @virginmedia fix south west london please im begging you

  • gcsouth1 GC South (@gcsouth1) reported

    @virginmedia I’ve done that and now spoken to someone at customer service who has confirmed that no changes have been made. They even sent me a contract which looks 100% genuine. Very concerning.

  • beezlebum Sir Bee (@beezlebum) reported from Ballycastle, Northern Ireland

    @virginmedia 56 days with no broadband and no help or communication. Well done @virginmedia you've really confirmed your status as the worst customer service possible.

  • MohsinZamir2 Mohsin (@MohsinZamir2) reported

    @virginmedia have got to be the worst service provide, no internet since 12:30pm on Saturday with no updates on what is happening or how the issue will be fixed

  • TheSarahManton Sarah Manton (@TheSarahManton) reported

    @virginmedia Virgin outage in Carlton, Nottingham NG4 area... Is there any news on when we might be back online please?

  • HalcyonNash 🏁Mrs Nash 🏁 💙 🇺🇦 #IstandwithUkraine (@HalcyonNash) reported

    @Lol58Milne @HiddenGem2 @virginmedia Strange With BT I allowed my contract to roll for some years then agreed to renew when I wanted to upgrade - they highlighted that there would be no exit charges at the time should I cancel or change provider.