Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Lewisham come from postal codes SE13 and SE14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 03/28/2024 14:10

March 28: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Islington, Ilford, Tower Hamlets, Colindale, Southwark, Blackheath, Lewisham, Camden Town, City of Westminster, Lee, Croydon, Harringay and Wood Green.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomIslington Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband

  • zeed_96 Zayd (@zeed_96) reported from Poplar, England

    @virginmedia some dead ass network, I get better network on the underground @TfLRail

  • amdavies141a Adrian Davies (@amdavies141a) reported from Bromley, England

    @virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!

  • TPAdams Tom Adams (@TPAdams) reported from London, England

    @virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    @itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌

  • ryanpfowler Ryan Fowler (@ryanpfowler) reported from Croydon, England

    @virginmedia poor internet service yet self check says no issues and no online agents available

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡

  • michaelck1972 Michael (@michaelck1972) reported from Hackney, England

    @virginmedia Guys, the business does the work to retai the customer, not the other way round!

  • ShahlaaTahira #OddMotion (@ShahlaaTahira) reported from London, England

    .@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬

  • Lindor1306 Jo Marion Pauline (@Lindor1306) reported from London, England

    @virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have

  • MalcolmPeacock3 Malcolm Peacock (@MalcolmPeacock3) reported from Hackney, England

    Just called @virginmedia help line and they hung up when I asked for a recording of the call. This being the second time they had asked for 3 characters of my passwor (having gone to a 2nd department) @MoneyTelegraph

  • Ntsaldaraki Natalie Tsaldarakis (@Ntsaldaraki) reported from Eltham, England

    @virginmedia Of course: since Wednesday night, service is down due to outage and estimated time keeps being pushed forward! First it said 6:35 yesterday, then it was 10pm, then today 9am, then 5pm, then 9pm. Still down! Service completely down SE18 and looks like there’s nothing concrete.

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    @virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated

  • PauloDisco Paulo (@PauloDisco) reported from Stratford, England

    @virginmedia Just tried to call to get a quote for broadband and TV - after a 12min wait I got to an operator who I could not understand or hear, and who in turn did not understand the alphabet. Awful customer service, was ready to switch from Sky but not going through that again

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia any ideas when you are increasing your price next...so I can cancel my contract early

  • crosswhatfields crosswhatfields (@crosswhatfields) reported from London, England

    @virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HaywainPhoto Haywain Photography (@HaywainPhoto) reported

    @virginmedia Yes did that. No issues reported? Restarted router, issue went on most of the night. Normally I’d put it down to other users close by suddenly going online, but since most of my neighbours are on Talk Talk, it’s not that.

  • MAGHA121 urban_m (@MAGHA121) reported

    @virginmedia No. He just left. He was incompetent. He couldn’t even see where the cables were coming into my house. Kept confusing our Sky cables for Virgin ones. I spoke to Virgin 3 times. No compensation offered and no solution. My contract ended over a month ago 🤐

  • therealcharly Charly (@therealcharly) reported

    I’m told by @virginmedia that over 12 months of poor connectivity will be solved by simply moving the router….

  • GordonKent20 Gordon Kent (@GordonKent20) reported

    @virginmedia Looks like you’re having trouble connecting to the Hub

  • TashaMahmood Natasha Mahmood (@TashaMahmood) reported

    @virginmedia I do a reboot every week normally. But since I've had these issues I've been doing a reboot every morning. It's such an inconvenience when I'm trying to work! What can you do to help me?

  • AlanaBethCooper Alana (@AlanaBethCooper) reported

    @virginmedia @LutzSchueler Family had also been trying to get hold of us.@ACLegalServices has spent SO much time chasing over last 14 months with no resolution&each time having to start from the beginnging.Grieving for my Mum & just don't need this.I want to issue proceedings.2/2

  • clivepacey clive pacey (@clivepacey) reported

    @virginmedia tv down in twickenham nothing else and it's not the box Is this another overall outage?

  • wceebee Clive Brown (@wceebee) reported

    @deanbegley1 @virginmedia She won’t let us tell her that Virgin are absolutely ****

  • Brit02_ Will. (@Brit02_) reported

    @virginmedia On another note - I’ve been trying to order a replacement TiVo remote. But every time I try on the website it says ‘This is broken’ and I can’t do it

  • Kev_Keenan Kevin Keenan (@Kev_Keenan) reported

    @virginmedia Thanks but doesn’t help to be honest, already seen it. I got to a page after logging in and completing the form. Said “You are seeing this page as either 1. Processing the claim 2. Not eligible 3. No Virgin at address. It has to be number one but it’s over 14 days now