Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Bexleyheath, Ilford, Hammersmith, Croydon, Romford, Paddington, Hackney, City of Westminster, Southwark, Camden Town, Islington, Sutton, Tower Hamlets and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Bexleyheath |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Sue Tigee
(@SueTigee) reported
from
Islington, England
@virginmedia This really is #unacceptable, it’s been 26 days already without internet! I paid £50 for the move and in addition am paying for your service that I clearly can’t use!
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Mary
(@kanyonatic) reported
from
Sutton at Hone, England
@virginmedia All anyone can say is there is an issue and it’s being fixed but they don’t know when
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Mabs
(@Mabs79) reported
from
Camden Town, England
@virginmedia is there an outage on London SE5
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Tall Steve TV
(@TallSteveTV1) reported
from
Stratford, England
@ThreeUKSupport Hey @ThreeUKSupport , can you acknowledge there is a 3G/4g capacity issue at Stratford? Says I have 4g but simply doesn’t work, yet fine away from Stratford. Fortunately @virginmedia tfl WiFi saves a 1hr wait this afternoon.
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F009165729. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 17/07/2021 20:00:00
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Sue Tigee
(@SueTigee) reported
from
Islington, England
@virginmedia I didn’t receive an invoice but had a DD taken from my account. I am not sure why I need an engineer either as there is a virgin media box from the previous renters. My ISSUE is the delay and that 41 days is not acceptable! Please actually help! I need to be able to work!!!
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hakster
(@hakster2) reported
from
Walthamstow, England
@virginmedia the most expensive internet money can buy but goes down twice in 4 days and takes 48 hours to fix 45 min on the phone to be told nothing they can do shocking customer service
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Ethan Truss
(@bludogsix) reported
from
Croydon, England
@virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x
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YM
(@Yadzinooo) reported
from
Ilford, England
@virginmedia @VirginMediaNews Virgin definitely had the worst customer treatment/service I’ve ever seen
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nickdrinkman
(@mangrovedrink) reported
from
Ilford, England
@virginmedia can you either deliver your promised broadband speed and maintain a stable signal or come and remove your kit
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Mary-J 🏳️🌈
(@MaryJldn) reported
from
Camberwell, England
@virginmedia I should have learnt to never go back to you guys. Great that #Richardbranson is off to space. But. The broadband is still rubbish.
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Nici Eberl Photography
(@NiciEberlPhoto) reported
from
Islington, England
@virginmedia lol thanks for replying with a template but I am in the opposite end of London - North London, Archway, N19… why is our signal disappearing every afternoon?! this needs to be fixed as we are getting in troubles with work because of this!!
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
Sure someone having a fricken laugh, now the line dead... Anyone on #virginmedia in the orpington area having trouble with their land line?.
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Jessica
(@lajeje13) reported
from
Tottenham, England
@virginmedia you had issues in my area (N4) since last night - you sent a text messaged notifying that they’ve been solved and after less than one hour, I am back without broadband - WTF
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Ethan Truss
(@bludogsix) reported
from
Romford, England
@virginmedia We haven't had a stable connection since January and our internet drops out at least 20 times a day. Your customer service line is anything but useful, as no one seems to be able to figure out the issue that is causing this consistently inconsistent internet service.
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@virginmedia do you think you could actually repair the broadband and TV fault in the BR2 area? It’s been off for nearly 24 hours now and the fix estimate keeps getting put back. I might hold off the my next direct debit….sound fair?
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@JohnKingscott @virginmedia As an IT manager for Her Majesty’s Treasury I find it annoyingly ironic that my role now involves governing their hybrid video calls but I can’t actually join any because my broadband is down. Ridiculous. I’ll be discussing compensation for loss of service with the area manager
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Andrew Lawden
(@tobe2b) reported
from
Lambeth, England
@virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?
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Kyle S
(@KyleSew2112) reported
from
Bromley, England
Virgin media is ****, not cable #thismorning
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RhonaMiller
(@RhonaMiller2019) reported
@virginmedia I get there's THOUSANDS of us want to all be online but I thought a service like yours would cope with a huge number of people on at once is this not the case? It would be nice to let us know if you are getting overwhelming numbers on keep things going so we know your struggling
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Ben H
(@benh84) reported
@virginmedia It doesn't show many anything via the link. Only the help section. I have an email from yourself confirming delivery today and that Yodel will be in touch with a time slot.
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Adam Hill
(@AdamHil78105271) reported
@virginmedia After another 90 minutes on the phone being passed from pillar to post, transpires that my complaint has been passed to Stuart’s manager who is not working and no one can confirm when he / she will be back. I am at my wits end. #virginmediaincompetent
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Adam Hill
(@AdamHil78105271) reported
@virginmedia You wrongly disconnected my services on 22nd December so had no TV and no Internet over Xmas and spent hours and hours on the phone to your scandalously poor customer services trying to get it resolved and it still isn’t. Really took the shine of my Xmas you should be ashamed
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gary swailes
(@swailsy) reported
@virginmedia Pretty much but I am still getting big fluctuations in the upload speed. With the hub 3 in modem mode it was always over 35mb but now its dropping right down to 7
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Adam Hill
(@AdamHil78105271) reported
@virginmedia On yet another call with the customer service team now, so far the colleague I am dealing with who is genuinely trying to help has had to try 5 separate departments. Each time I phone up everything has to be reexplained from scratch #virginmediatheworstcustomerserviceever
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claire mcquade
(@McquadeClaire) reported
@virginmedia absolute rubbish service today , impossible to work from home. Test site saying intermittent signal people on the phone saying fine . Absolutely so poor been on hold 40 minutes #nointernet #canthomework #timetoleave
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John Swan
(@ScatmanJohn5) reported
@IsMiseMarcas @virginmedia They really do. Never seen anything like it. We're literally on the home stretch and they're trying to make it like it's March 2020. Credit to Fergal Bowers in RTE who's at least been sharing the good news from South Africa.
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Paul Devine
(@Paul_Devine13) reported
@virginmedia Called 3 separate people since starting this Twitter and all have been hopeless. Was meant to get a call by the resolution team today and not a thing.
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Adam Hill
(@AdamHil78105271) reported
@virginmedia Call took 1hr 40 mins got nowhere and the promised callback hasn’t happened. Still I used all the time I spent on hold to write to Sunday Times Money customer service complaints asking them to take this up. I hope the do, some public naming and shaming is the least you deserve