Virgin Media Outage Report in Lewisham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Ilford, City of London, Waltham Forest, Croydon, Wembley, Merton, Islington, Dagenham, Kensington, Hackney, Dartford, City of Westminster and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| London |
Total Blackout | |
| Ilford |
Internet | |
| London |
Total Blackout | |
| City of London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Kristian Lommi
(@KristianLommi) reported
from
Bromley, England
@virginmedia Just been cut off for a second time this afternoon. Fantastic customer service offered my virgin media. Can someone please get in contact with me ASAP.
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Michael James Weaver
(@Weaverfooty14) reported
from
London, England
@virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@LPNevin @virginmedia I have the same problem, lost access to my email account
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Vlad
(@TrendafilovVlad) reported
from
Merton, England
@virginmedia worst experience with a utility provider in the UK. Back in June I let them know I am moving address. The agent I spoke with told me I don’t need to book an appointment and I can just take my equipment with me and connect it in the new place. I was surprised by 1
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James Hargrave
(@HargraveInc) reported
from
Merton, England
@virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"
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David Cantwell 🇬🇧🏴🎸🏐
(@davewcantwell) reported
from
Walthamstow, England
Anybody else's @virginmedia #V6 box been down for the last week? The old #Tivo box is still working in another room
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
@virginmedia sort out your pissing Internet. The status checker says there's no problem but it's going on and off constantly. Resulting in me missing the England rugby. Why are we paying for **** that doesn't work
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I sent you the screengrab, it says “your mailbox is not available at the moment”. Can you confirm what the issue is with your mail server?
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@lottiebirkin @virginmedia Awful company with the worst customer service. 😬
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Aneesh Varma
(@AneeshVarma) reported
from
Bromley, England
@virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating
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Duarte Mendonça
(@DuarteMendonca) reported
from
Hammersmith, England
@virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?
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Angela
(@angelrosie5) reported
from
Ilford, England
@virginmedia still waiting for a manager to call me. Complete incompetence and lack of customer service by this company! Another customer lost!
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Valerie 🇮🇪
(@ValerieLondon18) reported
from
Epsom and Ewell District, England
@virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century
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Shar 💙 #IStandWithUkraine
(@sharlewis58) reported
from
Hackney, England
@virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
Er, @virginmedia we’re in Sw18 2 & we were promised our wifi would be restored at 11.59 last night. Still down. Wanna make us another bs promise you won’t keep? 😡 #virginfail #notagain why are we paying you again? 8th outage this year ffs
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Still no broadband and now the estimate is over a week !?! Terrible
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Gerry
(@guinnessaddick) reported
from
Dartford, England
@thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.
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Handmade by Tinni
(@ByTinni) reported
from
Ilford, England
@virginmedia Yes. Off course. No help.
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AshMowa🧸
(@ashmowa94) reported
@virginmedia No, it is consistent. I only received this phone on Saturday after upgrading and never had data/wifi connection issues on my old phone. For example, it's currently saying I have 4G but isn't able to send or load tweets (I'm using my PC instead now)
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Kate Levy 💙
(@Katelevy22) reported
Dealing with what @RevRichardColes calls Sadmin x 2. Kudos to @virginmedia for their thoughtful and helpful bereavement team - thumbs down to @HPSupport instant ink - who tried to first sell me dad's contract and then didn't even offer condolences before hanging up on me.
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Barry W it's the #ChinaVirus wot dun it
(@Barryww) reported
@virginmedia @FNWilson2019 Good luck with that! You’re still using COVID as a pathetic excuse for not answering calls and your so called ‘chat’ for support is also offline (for sales not!)
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𝓒𝓐𝓩𝓑𝓐𝓡𝓡🌹 🎗️👩🦼🦻
(@Real_Cazbarr) reported
@virginmedia Checked and yes you state there is an issue in my area secondly yes this is happened 3 times before I have reported every single time no rebate! Want to leave.
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Max 💙 (Birthday in 33 days)
(@MaxIsAQT_) reported
I think virgin media just went down
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Chris Walker
(@chris87uk) reported
@virginmedia so I saw I can get a stream box for £35 as an existing customer. I ring up thinking it’ll be a good idea for a tv In another room. Turns out I can’t have one because I already have tv service. I said can I get rid of the tv service and have one can’t do that either
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Gribbz
(@Gribbzzzz) reported
@virginmedia Same address, new customer. Was advised so that we could claim a new customer deal that retentions couldnt match.
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Amel
(@amelishere) reported
@virginmedia No. My husband will have to try and call again later, unless there is an easier way? Hard to call as currently not set up and signal isn't great where we are - hence why we need to be set up!
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julie m dillon
(@diljew) reported
@virginmedia It’s not working now
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Shazza
(@Shazza63906594) reported
@virginmedia It has only been happening yesterday afternoon and today same time but there was an issue in area yesterday but nothing today