Virgin Media Outage Report in Lewisham, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Paddington, London, Hammersmith, Hackney, Ilford, Camden Town, Southwark, Islington, Sutton, Tower Hamlets, Waltham Forest, City of Westminster, Romford and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Paddington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
-
LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.
-
LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.
-
LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.
-
LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.
-
Fiona McSorley FCCT
(@Fifimc60) reported
from
Croydon, England
@virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??
-
Daniel Hillman
(@hillmandan) reported
from
Bromley, England
Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡
-
Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
-
Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia Hi I'm having device connection issues, intermittent loss of speed or connection. So far today sitting a metre from my unit I have had to use my phone data!
-
Liam Stanley💙
(@SeasideAPNP) reported
from
Sutton at Hone, England
@AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer
-
Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!
-
Hannah Williams
(@flamingnora) reported
from
Lambeth, England
@CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference
-
Nancy S
(@mizznansea) reported
from
Aveley, England
So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.
-
Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
Getting pissed off with the @virginmedia internet service at the moment. For the past few weeks the internet has constantly going on and off. Joke how much we are paying for a crap service.
-
LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.
-
Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer
-
LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??
-
S
(@MSROPER10) reported
from
London, England
@cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.
-
Daniel Hillman
(@hillmandan) reported
from
Bromley, England
@virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke
-
Daniel Hillman
(@hillmandan) reported
from
Bromley, England
@virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up
-
Matthew90
(@MattyCPFC) reported
from
Croydon, England
@virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Phil
(@phil5520) reported
@virginmedia There’s nothing reported on this as an outage. Been down for 2 hours.
-
Think 2wize
(@rimwalid) reported
Why do @virginmedia find it difficult when someone is leaving them, they tried to tell me my password was incorrect then when i got put through the right department they said ok put me on hold & disconnected me,so now i will cancel my direct debit.
-
Ry
(@RyPie_88) reported
@virginmedia They didnt do anything! I installed them and the lights indicated they were working but it did not have any effect on the signal. Your customer assistant at the time told me its best to return them then as i has been charged. This is awful service and ridiculous for 2021!
-
the pompey pope
(@thePompeyPope) reported
My local HSBC open 10-1600. Local Santander 0930-1630. And they answered my last tweet in 4 minutes, having read what I asked and answered it fully. Let's see if HSBC manage the same. Not holding my breath. Worst customer service, even Virgin Media are better
-
Sarah Jolley ♔
(@sarahmariex) reported
@virginmedia Just called that number and it says there is an issue and it’s complex. But it still doesn’t give an estimated fix. If 20th April is correct what do you suggest home workers like myself do? And how will be reimbursed for the loss?
-
Oliver Cromwell
(@gb1957rfc) reported
@virginmedia Yes and your colleague ran a check through the system and stated that the signal was fine but picture on both boxes still freezing.
-
Sarah Jolley ♔
(@sarahmariex) reported
@virginmedia I have checked service status it says no issues. An engineer has visited our property today and stated it’s a network issue linked to the box and effecting our whole area (24). He’s advised estimated fix 20th April. Why does the service status say everything is fine when it isn’t
-
Ry
(@RyPie_88) reported
@virginmedia Yes i did all that! They didn't work... you can shove it. I am going with another provider just getting a quote then i will be cancelling and be rid of your awful service. A dongle from 2006 could get a better signal!
-
Vanessa Carter
(@theinspireshow) reported
@virginmedia Call!!!Tried that for a year it didn't work I was told a manager would contact me within 72hours you didn't. As I've said for months I have stopped payments I am writing a letter of complaint DISGUSTING COMPANY!!!
-
Ry
(@RyPie_88) reported
@virginmedia I tried those steps. The router is not the problem, Im fed up of explaining! The problem is as soon as you leave the room the router is in we loose 80% of the signal. I am sure my house is not lined with Lead! This shouldn't be happening. This is not what i should be paying for!