Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Dartford, Hammersmith, Hackney, Islington, City of Westminster, Newham, Ilford, Croydon, Southwark, Paddington, Tower Hamlets, Wembley, Dagenham and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Dartford |
Internet | |
| Hammersmith |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Islington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Con
(@ConMarbleHalls) reported
from
Merton, England
Trying to leave @virginmedia and I’ve been on hold for over a hour just to speak to someone. There trick is leave you waiting then hope you hang up and leave it. Scum
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Germán López-Campos
(@Sherm4nLC) reported
from
Camberwell, England
@virginmedia It seems there are some issues in SE22, could you confirm?
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Chloe
(@chloehester) reported
from
Islington, England
@virginmedia what is going on with the Internet? Every night at the same time my WiFi goes completely down and the hub resets flashing green lights for about 30minutes... this is a joke.
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S Dyett Gicquel
(@LGuard123) reported
from
Hackney, England
@virginmedia So much for assistance? I talked to you to get help returning equipment for 2 months & you assured me I won't be billed due to your incompetence! I have just been billed. Sort out picking up your equipment!
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Kathryn Bowers
(@kathrynahedrick) reported
from
Ilford, England
@virginmedia is there an estimated fix time for E18, please?
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Kathy Miller
(@KathyMi25429227) reported
from
Croydon, England
@virginmedia Please do......Please.. no email reply from CEO yet. Refund? I've lost money due to Virgin's recent appalling service
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Patricia Baldock
(@BaldockPatricia) reported
from
Lambeth, England
@virginmedia oh and further to my last tweet quite a few of us in the block have had enough now so don't be surprised if we leave and go to someone where we do actually get a service and probably for less money
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Mike Fuller
(@ninepine) reported
from
Banstead, England
.@virginmedia have given up trying to retain dissatisfied customers. Their staff can no longer fulfil their offer to waive the price increase for 6 months because "the system won't let me" #rogueAI Madness when customer retention is defeated by the programmers. Please fix this.
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Carol Cunliffe
(@cjcunners) reported
from
Bromley, England
What a joke no Internet since yesterday afternoon . I have two people trying to earn a living .This morning at 6 still telling me no issue in my area. Come on please @virginmedia
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dmxcrew
(@dmxcrew) reported
from
Islington, England
@virginmedia I'm trying to canx TV service and see what deal you can offer a long term customer for broadband/phone line. Told no offers available, tx to someone else who could not find my account no who then gave me a duff no to call. I just wish to canx the whole lot now pls
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Mark Sapsford
(@Mark_Sapsford) reported
from
Chigwell, England
@virginmedia our update on our issue is still after 3 days showing as unresolved. Phone and broadband is fine but tv services are still showing as an issue. Please advise
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
The audacity of #virginmedia to send a letter to me stating that their prices are going up in March after months of rubbish service... 🚮
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David Carpenter
(@dizzleeducation) reported
from
Bexleyheath, England
@GreenwoodUlrike @virginmedia No problems here with @zeninternet 😜
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S Dyett Gicquel
(@LGuard123) reported
from
Islington, England
@virginmedia Brilliant & I appreciate your help
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Carol Cunliffe
(@cjcunners) reported
from
Bromley, England
@virginmedia Yes my husband was trying to report it first thing when it was still not working . It keept saying no issue . Eventually accepted there was a issue . Estimated time 3pm .
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
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Joy Balfe
(@Joybalfe) reported
from
Whyteleafe, England
@virginmedia absolute p- take on price charges £8.50 extra in this current climate. Shoddy service - time to believe in better @SkyUK
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𝒯𝑒𝓍𝓊𝑔𝒶
(@t3xuga) reported
from
London, England
@virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?
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Lauren Payne
(@laurenbubs51) reported
from
Bromley, England
@virginmedia Not happy at all! On the phone for 40 minutes for someone to just hang up on me!
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SallyH
(@sallyhhk) reported
from
Islington, England
@virginmedia But the service page is saying there isn’t an issue - so how does that help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Cowley
(@lillylalgal) reported
@virginmedia I wish you invested in Customer Services & people to pick up the phone like you do advertising & paying Usain Bolt
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Joe Barnett
(@Joeb3006) reported
@virginmedia What happened on the call? Well if your customer support diddnt push us from one team to the next and then hang up after an hour and a half on hold maybe I could tell you
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Andy P
(@GiftedGimp) reported
@virginmedia Yeah, Since told that we would receive tracking number and delivery today and we have nott the issue is still un resolved. We had Activation and Its on it's way texts since Friday but no tracking number or deliver time slot.
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John Hunt 🍀
(@JohnEFC95) reported
@virginmedia Your customer service absolutely stinks, been waiting 2 days to get through finally do Jamie in customer service attitude stinks and gives me a ridiculous final bill £150 and just leaves the chat so he didn't have to respond
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NicoleLytheArmstrong
(@Nicolee_Valerie) reported
@virginmedia Yes tried that too still not working..
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Zoey Keagan
(@ZKeags) reported
@virginmedia Just received a call. It's sorted. Funny how quickly everything works when the money's on the line. It was a "courtesy call" because my direct debit had been cancelled. Happy it's sorted, and the person I spoke with was lovely/helpful, but overall, that was shocking service.
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Paul Tweedle
(@torlporl) reported
@virginmedia I’ll call tech support at some point.
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TraceyDooley
(@TraceyDooley) reported
@virginmedia Yes, please, as it's not great customer service, TBH.
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Louise Cowley
(@lillylalgal) reported
@virginmedia I had no internet for a day whilst working from home. Raised a complaint on 27th October & still no response
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StJohn Livesey
(@StJohnLivesey) reported
@virginmedia why are you so keen to avoid speaking to your customers? Over an hour to get through to technical support and still on hold? Why are your customers so unimportant to you?