Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 02/06/2026 08:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Wandsworth, Poplar, Southwark, Hackney, Hampstead, Orpington, City of London, Harringay, Greater London, Camden Town, Croydon, Islington and Paddington.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomWandsworth Internet
United KingdomCity of Westminster Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @virginmedia @virginmedia @Ofcom literally don’t waste my time you rude wasteful sucks.. just spent 45 minutes on the phone to get out through to customer complaints - and get Kirin in India poor luv who has no way to trader me to complaints - just a suck of time . You will fail

  • casterazucar Caster Azucar (@casterazucar) reported from Hackney, England

    @virginmedia Not exactly the same time. But I've logged the outages on my account, and they've also been listed as network faults (engineer going is on the way etc)- so nothing to do with the router or home network.

  • LynetteSzeto Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia twice today you have gone down! This is annoying when I am still working. #deadline #wfh2020 #internetdown

  • LynetteSzeto Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia Yesterday I wasn't able to work because the internet went down and this afternoon the same. You offer very unreliable service. What can you do for me?

  • ot_clare ClareOTstudent (@ot_clare) reported from Croydon, England

    @virginmedia having major issues with our internet going off at very regular intervals in Thornton Heath. Please could this be looked at?

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia

  • Arthur82 Arthur Nicholson-Gumuła 🌱 (@Arthur82) reported from Lambeth, England

    So is it me, or is @virginmedia uptime just getting worse and worse these past few months? Surely it hasn't always been this terrible in London?!

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @repeatall @virginmedia And when you do pick up the phone, and put somebody through to customer services, and they wait for 30 minutes to speak to CS, why is it not CS on the phone?? But some poor lad who cannot help because he’s not working in CS and can’t transfer the call. Frauds and criminals

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @VirginMediaCorp Shame your awful service has caused me to leave and I am sure @richie_errol wikl be following suit soon!! @virginmedia #servicefailure

  • Spencer0814 HARRY T (@Spencer0814) reported from Lambeth, England

    @virginmedia @VirginMediaCorp @richardbranson wow! We are barely into the month of August and my broadband service is down yet again!!! The tech team are saying it will take 4.5hrs b4 connection

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?

  • gary230264 G.Marshall Gleghorn (@gary230264) reported from Merton, England

    @virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!

  • laurencegrinyer Laurence Grinyer 🇪🇺🏳️‍🌈 (@laurencegrinyer) reported from Camberwell, England

    @Luciaroperez @virginmedia A looooong hold (and lots of online dead ends) but lovely people on the phone - as is always the case with these things. Poor systems, nice people.

  • raesnothere1 raesnothere (@raesnothere1) reported from Hammersmith, England

    @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @Ofcom @virginmedia as a matter of policy you drop complaints calls . Shocking excuse for a services company. You should fail.. you fail your customer a daily

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @richie_errol @virginmedia I have had the same for years and have now gone to sky. I also called sky to cancel and start again so could get 100 cash back via quidco and they have me 100 credit on my first bill. More customer service in 3 mins from sky than 15 years from @virginmedia

  • casterazucar Caster Azucar (@casterazucar) reported from Hackney, England

    @virginmedia any chance of a day without the internet going down? We're out again on EL5

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave

  • chrispylang Chris (@chrispylang) reported from Hackney, England

    @virginmedia my internet has been on and off for the past 4 days please sort this out. Have check the service checker which says its all fine #help #nointernet

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Anobrdedphoto AnotherBeardedphotographer (@Anobrdedphoto) reported

    @virginmedia We have the site states no issues, we rang customer services who said there is and issue and looking to be fixed by the 20th. Our children have been unable to do any online schooling since Friday and we are still waiting for a call from a manager

  • RobBath Rob Bath (@RobBath) reported

    @virginmedia Yes, all connections tight. Reset hub multiple times, but it hasn’t fixed the issue; also hard reset as described- again it’s not resolved the problem.

  • Sam_Rigg1 Sam (@Sam_Rigg1) reported

    @f1fanzoe @virginmedia All I was saying was, you giving good feedback meant you were a paid actor by virgin. Nobody else in the UK has ever done that because they are the worst service provider. I'm sorry that this joke offended you :)

  • alberto_carrera Alberto Carrera (@alberto_carrera) reported

    I got by @virginmedia broadband Monday, today I called tu upgrade and add TV and rather than offer me the same deal as available on webpage I’m advise to cancel my contract as otherwise I’m not classified as new customer. @VirginMediaCorp might need to update its policies.

  • MisterChristo4 Julio Geordio (@MisterChristo4) reported

    @virginmedia Hi yes I have tried the connect, when I moved into the property in June 2019 there wasn’t an issue with WIFI now it’s just terrible. I’ve raised a complaint but heard nothing back

  • roganjoshua Me (@roganjoshua) reported

    @virginmedia Not an install a loyal customer for years

  • scoutbreezer Breezer (@scoutbreezer) reported

    @virginmedia Really? So I’m paying fir a service that doesn’t work and I have to rely on a forum to help me? Wow

  • roganjoshua Me (@roganjoshua) reported

    @virginmedia Yes I've been waiting for a contractor to come and resolve this issue, with zero communication from you which means me phoning which was we all know takes an hour to get through.

  • clarebozzy Clare Boswell (@clarebozzy) reported

    @virginmedia Yes! I'm trying to advise of my uncle's death and close his account! It's a bad enough time anyway despite this added stress 😡

  • brad7r Brad Roberts (@brad7r) reported

    @virginmedia It's difficult to find contact details - can someone help? Simple query I think we can solve quickly RE my hub password not working to access settings page... thanks.