Virgin Media Outage Report in Lewisham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, City of Westminster, Harringay, City of London, Orpington, Poplar, Wembley, Streatham, Waltham Forest, Newham, Croydon, Barking and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlieboy055 @virginmedia Yup they’re a disgrace . The worst ‘customer service ‘ I ever experienced .broadband and tv keeps failing in sw5 and they don’t care! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia Same for me. They’re a disgrace . When you phone their offshore call centre , rude operatives try to tell you it’s a loose cable on your box. Tv and broadband outages daily for me for last few weeks in sw5 @ofcom
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Anna Bellwood
(@anna0898) reported
from
Sutton at Hone, England
@virginmedia There is an issue in my area. Expected time for the issue to be resolved is four hours away 🙄
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager
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davep
(@g_davep) reported
from
Croydon, England
@charley_ellx Best advise change provider virgin media has outsourced its call centre and those idiots in India don’t know how to solve the problem
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults
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Scare-a Sparrow 🎃
(@20S0mething) reported
from
Eltham, England
@virginmedia 0800 052 1251. Multiple calls a day since I left - and you already blocked my service switch once before and tried to Bill me next month even though my service has already ended today. I'm not happy.
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Why is @virginmedia so appalling. Had terrible connection for months. They keep promising to sort and to refund some £ but do neither.
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davep
(@g_davep) reported
from
Croydon, England
Is anybody experiencing poor service from virgin media
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Spice Adams 🇬🇭🇳🇬
(@AlmightyUncle_) reported
from
Lambeth, England
@virginmedia hi I have an issue and no one is answering my call
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Anna Bellwood
(@anna0898) reported
from
Sutton at Hone, England
@virginmedia WiFi down all day twice this month! What is going on! This girl needs to work 🤓
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia we have been without broadband, tv and phone for 2 days now😞 we are running out of data on our phones we r all on #virginmobile unlimited data would help us all right now!
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Edward Baran
(@edward_baran) reported
from
Kensington, England
If you’re considering getting broadband / tv in SW5 central London don’t bother with @virginmedia. The service drops out almost daily for many hours and the customer service is non existent @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@OoverMatic @virginmedia Same problem here in sw5. It never works , no explanation from the appalling rude customer service staff. Time to leave ! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AFCB Supreme
(@AFCBSupreme11) reported
@virginmedia stupid mongrals. 2 days in a row you’ve said the issues would be solved and two days in a row the wifis gone down. Tell your technicians to get their heads out their asses and fix the goddam service. You also say you offer compensation but never give it. Mongs.
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Richard Goreham
(@RGoreham86) reported
@virginmedia Then what are virgin going to do to make that right? I can’t get hold of anyone on WhatsApp to look into it either. This is awful service
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rob
(@Rob6timesLFC) reported
@virginmedia There no way I can DM someone as I not gonna put full postcode down on social media
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Stephen Hanley
(@Stephen81418408) reported
@virginmedia Worst company ever they never listen to u they think they know better than u then hang up everytime not 1 problem ever get resolved especially mobile promise call backs from managers never happen but will chase u when bill is due crap speeds on mobile can't connect just fgs avoid
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gez
(@gezjb) reported
@virginmedia You still haven’t answered my question - what is wrong with you ! I’ll ask again - do we have the option to terminate the contract given that we are paying for something that is not fit for purpose ?
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Sammi Watson 😷
(@planetdoc91) reported
@virginmedia It said there were no problems in my area, but suggested I reset my router. Tried that, and it still comes up as unavailable. Sky Sports works on the TV so we definitely have it, it’s just not letting me watch live TV on the app.
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Deus Blackheart
(@DeusBlackheart) reported
@virginmedia So if I'm switching supplier and keeping my number, I have to pay for another 30 days of service that I'm not going to use? That seems like crap tbh.
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mark
(@Models_By_Mark) reported
@virginmedia ok, will do. Currently waiting for the service to go live as although all the cables were run in our area last month is still shows as "services are nearly in your area"
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AloneNeverLonely
(@AloneNottLonely) reported
@virginmedia My hub keeps dropping signal with green light flashing on and off. I haven't had any WiFi for most of today.
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Mr Ro-Jo
(@Rojoclick) reported
@virginmedia @virginmedia no detail given & no mention of an outage. Just said it seems like there is intermittent connection & that a team of engineers is working on it & that in 24 hours it should be fine. Tbh sounded like a blag, & then the person tried to upsell me stuff. Not impressed