Virgin Media Outage Report in Lewisham, Greater London, England

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Lewisham, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Poplar, London, City of London, Hammersmith, Wembley, Camden Town, Tadworth, Croydon, Barking, City of Westminster, Newham, Ilford, Westminster Abbey, and Hackney.

City	Problem Type	Report Time
Southwark	Internet	5 hours ago
Poplar	Internet	6 hours ago
London	Wi-fi	8 hours ago
City of London	Total Blackout	9 hours ago
Hammersmith	Internet	10 hours ago
London	Wi-fi	11 hours ago

Community Discussion

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Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

• 
  A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported 32 seconds ago from London, England

  Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia

• 
  natasha cowan (@natasha_fashion) reported 3 minutes ago from Hackney, England

  @virginmedia please may you contact me ASAP. Am having a massive problem with #virginmobile and am not getting anywhere with any of your numbers. 🤯

• 
  Captain Morgan-Evans (@saschlike) reported 10 minutes ago from London, England

  Who needs a man when Virgin Media goes down on me everyday

• 
  James 'Jimmy' Briggs (@MrBriggsie) reported 11 minutes ago from London, England

  @BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!

• 
  James Loveridge (@JLoveRage) reported 15 minutes ago from Islington, England

  @virginmedia Now the wired Ethernet is not working either. I tried factory resets multiple times when the WiFi first stopped working 8 days ago. I've just turned it off for 30 seconds and on again. So far, nothing.

• 
  Antony Patrick Assoc (@antonypatrickuk) reported 20 minutes ago from Merton, England

  @virginmedia service has been out since Monday, and still no information from you as to what the problem is, nor when it will be fixed! No notification to advise of issues! To quote your #StayConnected hashtag, it’s a bit hard when you can’t connect! What’s going on?

• 
  Natalia🇮🇹🇬🇧 (@nut_ge) reported 24 minutes ago from Camden Town, England

  Guess what?!Not a surprise: #virginmediadown @virginmedia I’m having issue with broadband in London NW5. Can someone fix the issue. Thanks

• 
  James Loveridge (@JLoveRage) reported 27 minutes ago from Islington, England

  @virginmedia Everything seems to be back but this is a reoccurring issue. Three separate times it's dropped out for over 8 hours at a time.

• 
  Grace Kemp (@GraceKemp90) reported 27 minutes ago from Lambeth, England

  @virginmedia So annoying especially with all the working from home that’s having to happen at the moment! Says there are two issues in my area and not fixed till 9:45pm tonight! X

• 
  Tom King (@tom_king97) reported 28 minutes ago from Bexleyheath, England

  @virginmedia would you care to explain why our M500 WiFi package doesn’t go above 30mbps? Also why your customer service team don’t respond to any emails, calls and live chat messages about the issue. Would be greatly appreciated.

• 
  PapaQ69 (@AddicksGlenn69) reported 39 minutes ago from Bromley, England

  @EE First impressions are important! Switch date for broadband from @virginmedia due to friends referral as to how good your service is 21/09/20 Guess what..... broadband Not working! #disappointed Spoke to an adviser on the 22/09/20 for an hour still not working 1/2

• 
  James Loveridge (@JLoveRage) reported 41 minutes ago from Islington, England

  @virginmedia Now the wired Ethernet is not working either. I tried factory resets multiple times when the WiFi first stopped working 8 days ago. I've just turned it off for 30 seconds and on again. Do far, nothing.

• 
  Harry Bilbao (@harrybilbao) reported 43 minutes ago from Poplar, England

  @virginmedia Wayyyyy over 24 hours. No reply. A router and power supply that’s overheating and customer service don’t care. This is how fires are caused #Grenfell

• 
  Seetal Rihal (@SeetalRihal) reported 45 minutes ago from Ilford, England

  75% of my working from home stress is due to @virginmedia offering the shittest Internet service on the planet

• 
  Rebecca Stewart (@rebeccastewartx) reported 47 minutes ago from Camden Town, England

  @virginmedia broadband, phone and TV all down in N7 area. Any updates?

• 
  Kineta Kelsall (@Kineets) reported 49 minutes ago from Tottenham, England

  @virginmedia And again this morning. Honestly worst internet provider. Nothing ever works, this is awful.

• 
  reme campos (@remecampos) reported 50 minutes ago from Kensington, England

  @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

• 
  William Hawkins (@w_hawkins) reported 54 minutes ago from Camden Town, England

  Morning @virginmedia no service in NW5 this morning. All is fine according to your service tracker but Virgin hub keeps cycling around unable to find your network. What’s up? Help.

• 
  Scott Cavanagh (@scottycav13) reported 55 minutes ago from Sutton at Hone, England

  @virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.

• 
  Karen (@Karen_1979) reported 57 minutes ago from Sutton at Hone, England

  @virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jessica Goodyer (@JessGoodyer1111) reported 3 minutes ago

  Update - Virgin Media are the worst providers i have ever dealt with. They have since cancelled my policy without speaking to me. I will never use them and don’t suggest it to anyone else

• 
  Neil Weston (@NeilWeston1978) reported 4 minutes ago

  @virginmedia It's been down since 9.30. I appreciate the need for planned maintenance but in these times of working from home, scheduled maintenance of the network for 5 hours is disruptive. I've never known this with any other service provider I've used.

• 
  GrumpyByName #2706 on the list (@LessGrumpy) reported 4 minutes ago

  Virgin media really do take the biscuit. They’ve just told me that my new cost will be £39 a month higher than anything they’ve quoted me. £40 a month more than they would charge a new customer. I feel another ceo email coming on. His office were meant to have sorted this out.

• 
  Nick Davenport (@millwallnick80) reported 5 minutes ago

  @virginmedia 789922 doesn't work as doesnt allow me to put pin in I'll try manual thank you

• 
  mark jackson (@marcusfcott) reported 6 minutes ago

  @virginmedia I just want to see your offers. I was told about a new deal on the phone, but was unable to understand what they were saying because of the accent. I can’t see any of your offers online as the link just leads me to your awful chatbot service which is absolutely useless.

• 
  Rocky Ali (@rockyaliboxing) reported 8 minutes ago

  @7alext7 I hope so, think that's important, I think I get it free with Virgin Media, have never been a subscriber previously and doubt would be but hopefully it continues like that. Hopefully things are just kept the same or it becomes part of the DAZN subscription at the same price.

• 
  Ruth (@Ruth26078984) reported 9 minutes ago

  @virginmedia Thank you. Yes I was able to do this eventually but it seems a bit of a coincidence that the problem seemedcto get rectified at your end after I had told a helpline operativr that I was considering cancelling my entire Virgin package because I was so frustrated with them.

• 
  Lucia (@LadyLucia05) reported 11 minutes ago

  @virginmedia I'd figured that out, shame they can't sort an earlier date, it's been going on over 8 weeks an now I'm expected to wait another 7wks, very poor service and STILL no contact from my first complaint raised 28/9.

• 
  steveo (@fluffybubbles73) reported 16 minutes ago

  Gotta say @virginmedia has got to be the most awful customer service dept ever

• 
  shubham bhaskar (@stud_shubham) reported 17 minutes ago

  Takes 30 mins to reach you guys. Attempt 1: took 30 mins and call got cancelled coz of network failure. Call 2: your team couldn’t clarify my doubt, I asked him to put someone else; he put me on hold for long. Call 3: On going.. @virginmedia my query of wrong bill is pending btw