Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Poplar, London, Ilford, City of Westminster, Hackney, Bexleyheath, Newham, Romford, Harringay, Dagenham, Hampstead, Croydon, City of London, Southwark and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Internet | |
| London |
Internet | |
| Ilford |
Internet | |
| City of Westminster |
Internet | |
| Hackney |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia @seraybot Yes I’ve run the service test three times last night and this morning before posting here and I’ve rebooted the router several times.
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia no internet connection since 10pm last night. Router rebooted multiple times. Service test run 3 times no fault found. Area reference 15 east London.
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
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Prash
(@prashthambi) reported
from
City of London, England
@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Yes, I did. I said that in both my posts. Three times even before and after I rebooted my router. Other people in postcodes near me are reporting the same problem. It reports back that all is well. But there’s no connection to the internet.
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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William Pope
(@PopePower) reported
from
Walthamstow, England
@virginmedia This letter was never received. No attempt to contact us was made. was initially told by Virgin that they thought the account holder had called to have the account disconnected. I have since tried to rectify the situation by calling Virgin to request our account be reconnected.
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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H-Town
(@letsbhavinu) reported
from
Hackney, England
I should've known better than to extend my contract with @virginmedia so much service issues. Today it's no Internet, bet they'll say its my equipment #standardanswers
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Luke Archer
(@Luke_Arch3r) reported
from
Camden Town, England
Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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Nick
(@nickgusset) reported
from
Bromley, England
@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Brown
(@mgb_dubai) reported
@virginmedia aaaaand yet again, no internet at my home today. Constant and continuous breakdowns in service and all I get is referrals to online links that don’t work. Oh the irony. It would be funny if it wasn’t causing us so many problems 😡
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Urban Kaos
(@urbankaosgfx) reported
@virginmedia After research there are a LOT! of people with the same issue, also after a test it said about something outside maybe being at fault…? also a post saying that Virgin do tests around this time to not cause disturbances….
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Jessica Coyne
(@xxjess_coynexx) reported
Anyone else got virgin media wifi and does it stop working at dead on 3am till about 7am please help because this is very annoying and I need internet at this time. Your increasing prices yet the internet is getting worse
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Josh
(@J17B__) reported
@virginmedia why every 3-5 times a month does my wifi go down for no reason for hours at like midnight / 1am no reason can’t get it back the router says it’s fine , is it down for maintenance ?
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chloé
(@chlo_griffin) reported
@virginmedia hi why tf don’t you support chromecast pls xx
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John adams
(@adamsjohn4557) reported
@virginmedia I’ve contacted you guys in relation to 360 software update and new control, I was informed last Monday it should be with me / completed by Thursday last week ! I’m still waiting - what is going on please ? This was done by your text service
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Keenanjohnson
(@KeenanJ122) reported
@virginmedia everywhere I seem to go I have only 1 or 2 bars of 4G. It isn’t an issue with my phone either as it’s been tested with another phone I have. What is going on? If it’s not your wifi it’s your signal.
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Jackie Kelly ❤️
(@jackiekelly) reported
@virginmedia Rang customer services yesterday, after several tests and restarts advised there was a problem in the area and this would be resolved by 10pm last night but this morning still no service! Please update ASAP. TW7 area.
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Vishal Khandelwal
(@vishal1kh) reported
@virginmedia i’m facing a lot of issues with the internet and it’s effecting my work also i’m trying to reach out to support team since last 2 days but unable to reach
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Paul White
(@Hal_1977) reported
@virginmedia terrible broadband service once more. Internet has been off at wn2 5xr since approx 7pm. Shocking. If only we had something better like dial up.