Virgin Media Outage Report in Lewisham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 17: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Harringay, London, Ilford, Hackney, Wembley, Hampstead, Hammersmith, City of London, Morden, Dagenham, Newham, Poplar, Southwark, Waltham Forest and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay |
Internet | |
| London |
Internet | |
| Ilford |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hackney |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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Stacey
(@acartoonheart) reported
from
Camberwell, England
@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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Sarah Martin
(@sarahMwasHudson) reported
from
Bromley, England
Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can
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Steve Race
(@steve_race) reported
from
Islington, England
@virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia Nope I’m wrong - it was a virgin specific issue - thanks
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EbonyGoddess40
(@monique86237847) reported
from
Lambeth, England
@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gaz
(@uscmrisc) reported
@virginmedia horrendous Sevices from virgin. Unstable connection, drops every night between 0030&0130. Getting told off at work due to poor connection (wfh) Joke of a customer service reply saying “very technical problem since November” but no auto compensation
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Rozelle Wright
(@RozelleWright) reported
@virginmedia our internet is completely down, have tried the online checker which isn’t working. Have also called the phone line which is telling us no issues. What is happening?! Cannot work from home without internet!
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Judith
(@Judith60166824) reported
@virginmedia Just heard that the broadband will not be fixed at 3pm today. Virgin Media advising fix now 13 Jan! Terrible customer service.
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irma
(@irma45080528) reported
@virginmedia - how long is NW3 going to suffer from poor signal?
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John Stewart
(@wegbergbaby) reported
@virginmedia Please someone help
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Tandino - STAY HOME. PROTECT THE NHS. SAVE LIVES.
(@tandino) reported
Hey @virginmedia it's seemingly impossible for me to get in touch with anyone who can help with an incorrect bill. Can you point me in the right direction of an email address please? I won't use the call centre as I've been outright lied to or hung up on by the last two people.
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Grody
(@pickled_tinker) reported
@virginmedia What business in their right mind would use this? It's a joke of how to route blocks of IP's and the fact the router needs the GRE to be accessed locally. It's a joke. Go speak with @aaisp on how to run a network please.
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Rob
(@robhinds) reported
Can’t wait for an alternative, and I’ve give up with Virgin Media (apparently connection only guaranteed on wired devices), constantly going through same basic questions… Same trouble shooting, stuff that’s way way basic when I’m tech savvy, sick of being asked to >
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John Stewart
(@wegbergbaby) reported
@theodoraclarke @virginmedia My elderly mother’ phone was cut off mid December whilst she was in hospital. She came home on 27th and I’ve been trying since then to have it restored. Technician installed new kit yesterday. Still not working. No one at VM giving me answers.
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Clare Coyne
(@ClareCoyne8) reported
@virginmedia Your engineers have abandoned my very vulnerable parents (80+). Your helplines are completely unhelpful. I’m very worried indeed that they will fall down the stairs rushing to answer their only phone (they had 3). Take action before something awful happens to them.