Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of Westminster, City of London, Camden Town, Hampstead, Southwark, Paddington, Ilford, Wembley, Orpington, Poplar, Harringay, Croydon and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔
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Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia
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karen butcher
(@karenlilylion) reported
from
Camden Town, England
@virginmedia I just need the service i pay for to work and not to wait 50 mins for someone to answer the phone and not to be lied to that is all
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Danny Campbell
(@dancmpbll1) reported
from
Eltham, England
Virgin media are so bad!
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Charmaine Rhule
(@Charms64) reported
from
Sutton at Hone, England
@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
And @virginmedia is down again in N19.
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
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Simpsdj 😷
(@Simpsdj) reported
from
Walthamstow, England
@yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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Simon Young
(@YoungSimon43) reported
from
Walthamstow, England
@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.
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Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Honey Kharbanda Jhala
(@JhalaHoney) reported
@virginmedia Estimate time each day? It’s been going on for weeks now. We are unable to offer the service promised to our clients by not finishing their work in time. Who will pay for the loss ?
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Amanda Forsyth 🇺🇦 💙
(@PedalTrill) reported
@virginmedia Thanks for your interest, now collecting data from different times of day. I repeat, though - it is generally fine, which suggests it is a problem caused by your supply, not my demand. I am disappointed that you do not comment on the reliability of your supply.
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Sam Mason
(@Sam_Mason93) reported
@virginmedia I have called twice to cancel installation of broadband services (once last night and once this morning) and have been hung up on twice. Shocking customer service.
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Becca Daniels Ⓥ 🌿🐄🐖🐥🐶🐾☮️
(@rebeccagh85) reported
@virginmedia can someone please help and tell me how I add the Netflix offer from volt2 to my current Netflix account? Phoned up and no1 can seem to help but my package includes Netflix in the price, was told it was easy to do yet cannot find how to do it.
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+(_)/\/\%|€ ©°°|
(@tumble_cool) reported
@virginmedia cannot wait to find a clause for cancelling my broadband in the near future after the ofgem update. My broadband is always dropping out and I get better service with moblie. Think you invested too much in physical cables when the future is over the air connection.
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Lady V
(@valeriejroberts) reported
@virginmedia I spoke to Customer Relations yesterday. Please tell me what you TCF policy is? I’m very disappointed currently.
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Virgin Media O2 News
(@VMO2News) reported
🥳 On our 1st birthday, we reveal the mind-blowing customer data use since Virgin Media O2 was born – 39 billion gigabytes of data across fixed and mobile networks and making mobile calls for 116 billion minutes! 📲🌐
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debobroto dey
(@DeyDebobroto) reported
Dear @virginmedia Not a happy ex-customer. Had to make a complaint as I was charged an early cancellation fee, even though it was accepted that they could not provide a service to the property. So they confirmed that they will credit the account but will only refind me by sending
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🇮🇹 last_daughter_of_Krypton 🏴
(@La_Maua) reported
@virginmedia hi guys, broadband is down in Brighton. Any chance we can get it fixed before 4pm as said on your checker link? So I can finally work from home
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Before I forget - A dad's advice to his children
(@RMcCauley202) reported
@virginmedia Took quite long on the phone last time sadly and had to hang up (was on break at work) 'm quite content with seeing how long it takes on WhatsApp and updating you live. If it goes well then great but if not it'll help you improve.