Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 03/21/2026 22:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Wembley, Paddington, Hackney, London, Ilford, Camden Town, Hammersmith, Croydon, Poplar, City of London, Harringay, Newham, Southwark, City of Westminster and Bromley.

Loading map, please wait...
City Problem Type Report Time
United KingdomWembley Wi-fi
United KingdomPaddington Internet
United KingdomHackney Total Blackout
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia Nope I’m wrong - it was a virgin specific issue - thanks

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    @virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭

  • monique86237847 EbonyGoddess40 (@monique86237847) reported from Lambeth, England

    @virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬

  • chrisgreen Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?

  • steve_race Steve Race (@steve_race) reported from Islington, England

    @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.

  • acartoonheart Stacey (@acartoonheart) reported from Camberwell, England

    Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please

  • ART_67 Alex Taylor (@ART_67) reported from Wandsworth, England

    @virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.

  • Mister_Luke_K Luke (@Mister_Luke_K) reported from Merton, England

    @jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers

  • c_vanadium0509 Claire Newton (@c_vanadium0509) reported from London, England

    @virginmedia any updates on the outage in SE London? What is the eta for resolution?

  • sarahMwasHudson Sarah Martin (@sarahMwasHudson) reported from Bromley, England

    Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can

  • chrisgreen Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    .@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.

  • steve_race Steve Race (@steve_race) reported from Islington, England

    @virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ELLISEON_ ELLIS🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ELLISEON_) reported

    @virginmedia @virginhelp My internet keeps having stutters/high ping spikes briefly for roughly 2-5seconds in calls/games on my PC. I have rung the team over at virgin and they cant detect a fault. Do you have any idea what may be the issue? I am using Ethernet

  • GillMur22235519 Gill Murray (@GillMur22235519) reported

    @virginmedia Good evening, I have ongoing broadband connection issues - not getting the service I pay for. Customer service is / technical support is not resolving my issues, Who can resolve my concerns ?

  • RozLishak Your Pupparazzi (@RozLishak) reported

    @virginmedia You don’t seem to understand , this outage problem is still very much an issue, happens every couple of months, with no reliable solution. Your “ We seem to have a problem in the area” recorded message stating the patently obvious! My question is why is this is never resolved?!

  • Kathir12958400 Kathir (@Kathir12958400) reported

    @virginmedia Nearly there will see tomorrow virgins connect my service. After 8 month made contracts

  • vicky_antrobus vicky antrobus (@vicky_antrobus) reported

    @virginmedia is there an update on the service issue in EN9? I have no TV, WiFi or Phone service 🙈

  • hassanrh Raza (@hassanrh) reported

    Hey @virginmedia , I have experienced days of intermittent Wi-fi and today I went online to web chat and got stuck in bot hell experiencing a constant loop unable to find a way to speak to anyone. A truly awful experience.

  • charthemaker charlottethelabelmaker (@charthemaker) reported

    Is @virginmedia down?! No Internet @Virgin

  • caitlinfballard Caitlin (@caitlinfballard) reported

    @virginmedia I’ve had no Internet for weeks, I replaced my hub and still nothing. Had an engineer over today to fix it but it didn’t start up again. Now I need to wait another week for another engineer. Is there anyway to speed this up? Thanks

  • ninjahardrock Ninja (@ninjahardrock) reported

    @virginmedia Both, sick of 9 months of BS from u lot, one guy told me on the phone tonight that there was no outage in my area. Next guy said major outage. Neighbour says no problem. Who's lying?? I know it's not my neighbour so yet again, one of your lot!

  • _AimEHart_ Amy Hart (@_AimEHart_) reported

    @virginmedia i am being kept on hold constantly and the chat doesnt work?!