Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 01/10/2026 12:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Bromley, London, Wembley, Hampstead, City of Westminster, Hammersmith, Harringay, Ilford, Croydon, City of London, Romford, Kensington, Tower Hamlets and Dagenham.

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City Problem Type Report Time
United KingdomHackney E-mail
United KingdomBromley Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia hi team, any idea when I might get a call back as promised? Customer account number: 97476101 Complaint reference: C-291120591

  • Yvette1977 Yvette Kentish (@Yvette1977) reported from Bromley, England

    Absolute dog s**t service from @virginmedia today. Can’t wait for my contract to expire so I can get away from their utterly crap, over-priced dross.

  • stevemassart PHorV™ ☃️🎄🎁🎅🛷 (@stevemassart) reported from Banstead, England

    Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.

  • invisiblehive Pocket Tips (@invisiblehive) reported from Camberwell, England

    @virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.

  • JamesMarsh1974 James Marsh (@JamesMarsh1974) reported from Crayford, England

    Umm is @virginmedia down nationwide or am I just lucky?

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.

  • jonnijonesdj Jonni Jones GM (@jonnijonesdj) reported from Dartford, England

    @virginmedia hi, whss as t is the best way of contacting you please? New customer and have been ringing for three days, and messaged and chat and had no reply. I’m sure there must be a reason but not sure I’ve ever known a company like it. Thanks jon

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

  • lewistullett Lewis 🇪🇺 (@lewistullett) reported from Hackney, England

    @virginmedia How about better technical support instead of fobbing customers off with a new hdmi cable or "remote testing signals"?

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    @virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡

  • Yvette1977 Yvette Kentish (@Yvette1977) reported from Bromley, England

    I was on hold for 18 mins (at a charge of 7p per min) to speak to @virginmedia. Then, guess what? My WiFi cut out (again). #terribleservice Can. Not. Wait. For my contract to expire. 6 months and counting.

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MoizSiawala Helo (@MoizSiawala) reported

    . @virginmedia how is it that your website tells me there is no problem in my area but when I call, the automated message as well as your agent confirms ongoing issues... This is the 3rd time this year for week long outage.

  • nelliecarty helen🌻 🇺🇦 (@nelliecarty) reported

    Know what pisses me off about streaming/technical services #netflix #virginmedia it’s always someone else’s fault I.e the customer or dare I say it the equipment. Bad service is unacceptable 😡

  • MorseSam Sam Morse (@MorseSam) reported

    @virginmedia … hello I have a technician appointment booked which I need to cancel but unable to cancel via the app or online account Please assist. Thankyou

  • MikeHaslin Mike Haslin (@MikeHaslin) reported

    @virginmedia The worst broadband on the market, do not buy this, it does not work.

  • amypond4ever Les Rey .Erso Meero Live in the city of Light (@amypond4ever) reported from Glenrothes, Scotland

    @virginmedia IAM tweeting you for the third time today why is You tube on my Search and Discover not working?! I'll tweet you every day for an Answer about This we pay for this why is it Not working????!!

  • fmn4 Fiona Elliot (@fmn4) reported

    @virginmedia paying for top speed broadband but having to use data to access Wi-Fi, customer service solution: give us more money for Wi-Fi boosters!! #robbery #poorservice #fail

  • paulmcgarry65 Paul McGarry (@paulmcgarry65) reported

    @virginmedia @virginmedia Still no broadband, TV, phone, 41 hours outage now. Status page indicates that you hope to fix before 10:00 today. What actually is going on? I got a message at 13:42 yesterday stating that you had identified the problem…so what is the resolution?

  • FBTuesday FBT (@FBTuesday) reported

    @virginmedia Thanks for the support. How do I claim back for the next 5 days of missing service before the engineer gets here, assuming they do?

  • Pricey114 Adam (@Pricey114) reported

    @virginmedia without broadband says intermittent signal on service status, check hub, done all this and still the same, what is going on. How do I cancel my contract as your not sticking to the contract I signed

  • bazhigham1 barry higham (@bazhigham1) reported

    Last night a car mounted the curb and drove straight into the Virginmedia box across the road on the bent, the box is destroyed and so is all the area’s broadband, the guy was pissed up he reversed and drove back down Savick way, driving all over the road,Reg got police informed