Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Fulham, Merton, Hammersmith, Hackney, Romford, City of London, Croydon, Southwark, Wandsworth, Camden Town, Ilford, Islington and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Wembley |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Fulham |
Internet | |
| Merton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Natalie Tsaldarakis
(@Ntsaldaraki) reported
from
Eltham, England
@virginmedia Of course: since Wednesday night, service is down due to outage and estimated time keeps being pushed forward! First it said 6:35 yesterday, then it was 10pm, then today 9am, then 5pm, then 9pm. Still down! Service completely down SE18 and looks like there’s nothing concrete.
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Paulo
(@PauloDisco) reported
from
Stratford, England
@virginmedia Just tried to call to get a quote for broadband and TV - after a 12min wait I got to an operator who I could not understand or hear, and who in turn did not understand the alphabet. Awful customer service, was ready to switch from Sky but not going through that again
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Zayd
(@zeed_96) reported
from
Poplar, England
@virginmedia some dead ass network, I get better network on the underground @TfLRail
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Adrian Davies
(@amdavies141a) reported
from
Bromley, England
@virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Michael
(@michaelck1972) reported
from
Hackney, England
@virginmedia Guys, the business does the work to retai the customer, not the other way round!
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa
(@Lisa_Brewin_xx) reported
@virginmedia I’ve been waiting 6 days for a reply to the email I sent!! I am currently paying for a service that isn’t working properly. Your customer service is as poor as your internet service! Can somebody contact me or sort this problem out?!
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Total Football
(@cjgamin99987610) reported
@virginmedia You cut us off twice after 1 hour of waiting. Your whatsapp is piss poor too
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Tom Dixon
(@kingshrimper) reported
@virginmedia The problem is that virtually every day for the last week at sometime between 8pm and 9pm we lose our Internet for an hour or 2
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GiinaGii 🐱🌿
(@giinagii) reported
@virginmedia Not when it's occurred as recently it hasn't been down long enough to contact or I've been at work. We will call next time then.
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Denise Shanahan
(@DeniseShanahan2) reported
@virginmedia When I ring I get an automated message saying there are issues but when I checked the link there are no issues but we haven’t had proper internet since Sunday morning and we have smart plugs for lizards failing
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To be quite frank!
(@Tobequitefrank4) reported
@virginmedia Thanks the problems seems to be fixed now thank you. Just very annoying timing l, but that’s just the way things go I guess. Thank you to your team for being so quick to resolve the issue and sorry for the rant.
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GiinaGii 🐱🌿
(@giinagii) reported
@virginmedia Yes I've done this. Always says no issues. We've reset the router multiple times. It just goes off randomly different times of the day for different durations but as I've said it's been about 5 times in less than a week, no issues before this.
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🇺🇦 Thomas 🇺🇦
(@StormChaser22) reported
@cherylcutler @virginmedia That agent should not be trying to force you in to it. Saying you have to take out virgin mobile to cancel something on your home package is tantamount to extortion in my opinion...
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Roisin Bonner
(@rosybo1) reported
@BarryBelfast70 @virginmedia I feel your pain Barry. Cancelled my contract on Friday because I'm moving to an area they don't service. They let me cancel but since then I've had 4 calls badgering me to renew my contract and offering various packages for the property I can't get Virgin in. Stay strong!
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cj manning
(@CJMANNING76) reported
Cancel @boostmobile & bring back @virginmedia mobile w/sir @richardbranson BC it didn't used to suck this hard having a cellphone