Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 02/09/2026 15:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, Waltham Forest, Newham, Croydon, Barking, Ilford, City of Westminster, Hampstead, Harringay, Paddington, Wembley, Poplar, Welling and Islington.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomHackney Internet
United KingdomLondon Wi-fi
United KingdomHackney E-mail
United KingdomLondon Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • WhiskyOneIce Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

  • JosephS65112253 Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England

    Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

  • WhiskyOneIce Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service

  • charbster Charbster (@charbster) reported from Wandsworth, England

    @virginmedia do you have website issues? Chat function not responding.

  • jfcolomer Juan Folgar Colomer (@jfcolomer) reported from London, England

    @virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

  • Liamsmith260493 Liam Smith (@Liamsmith260493) reported from London, England

    @virginmedia Our Wifi has been down since yesterday can you help please

  • AussieHarj Have you met Harj? (@AussieHarj) reported from Walthamstow, England

    Virgin Media you suck! Going down as England start to choke in the run chase. Switched to BBC/ABC Radio over Sky Go 🙄

  • Semykaya Sema Kaya Ocakoglu (@Semykaya) reported from Merton, England

    @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

  • raimundo raimundo vazquez (@raimundo) reported from Tottenham, England

    Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service

  • JosephS65112253 Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England

    @virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.

  • drummerJ83 Jay Bourley (@drummerJ83) reported from Sutton at Hone, England

    @virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.

  • WhiskyOneIce Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

  • JoanaLoGomes Joana (@JoanaLoGomes) reported from Merton, England

    Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

  • THE_COLSON Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • drummerJ83 Jay Bourley (@drummerJ83) reported from Sutton at Hone, England

    @virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

  • WhiskyOneIce Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters

  • sam_batty Sam Batty (@sam_batty) reported from Islington, England

    @virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Francessca2396 Francessca Hughes (@Francessca2396) reported

    @virginmedia Hi can you please tell me the hours your customer retention department is open? Thanks

  • avh12 aimeeeee (@avh12) reported

    @virginmedia Yes, but they have not solved the problem! @virginmedia

  • firedupjo Jo Young (@firedupjo) reported

    @virginmedia hi there! I rang your team yesterday to discuss a new broadband package and was put through to someone who told me that their system was down. They promised to re-start and call me back and took my phone number. It’s over 24 hours later and no callback...can u help?

  • aejazk Jazzhk (@aejazk) reported

    @virginhelp @richardbranson @virginmedia Thank you. I am having problems with Hub 4. As you can see the speed I am getting. I have had almond st all the fast speeds From the same place of router I used to get 375 gb on 350 line. If I restart HUB 4 I get for a little time about 500 gb and again back to 30 mb.

  • Jemthe5thramone Jemthe5thramone (@Jemthe5thramone) reported

    @virginmedia Already done. And it wasn't. But it's been sorted to my satisfaction. It's a shame I had to tweet to get any sort of help though.

  • KWeebz Kate Wheable (@KWeebz) reported

    @virginmedia This was a known issue. The disconnection email doesn't work. It replies saying they don't reply to emails!

  • gemmaalison Gem (@gemmaalison) reported

    @cafrinh @virginmedia I know I’m late on this but it’s nearly brought me tears today! Iv missed video calls with work. We haven’t had any issues until the last week or so, it’s just awful x

  • jiggerbyte Jigger (@jiggerbyte) reported

    @virginmedia I managed to finally speak with someone today who was of no help at all. I'm now told service will be unrelibable until the 17th Feb

  • andrewbroaders Andrew Broadbent (@andrewbroaders) reported

    @virginmedia So, my question is: is Virgin Media doing, or planning, work to fix the issues in the AL1 area ? If not, how do I get you to investigate further?? Other people in the area seem to have the same issue. 4/4

  • clive1056 Clive Heath (@clive1056) reported

    @virginmedia Another customer here who pays for your M500 service. Just carried out a speedtest from your page..... 2.1 Mbps download !!!!! It does this so much, I feel like you are taking my money under false pretences !!