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Virgin Media outages and service status in Lewisham, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 5 outage signals in the last 24 hours around Lewisham, including 5 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received May 26, 1:50 PM GMT+1.
  • 54% Internet (54%)
  • 20% TV (20%)
  • 17% Wi-fi (17%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 26: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Lewisham, England

The most recent Virgin Media outage reports came from the following cities: Newham, City of London, City of Westminster, Southwark, Welling, Bromley, Poplar, Beckenham, Westminster Abbey, Tower Hamlets, and Lewisham.

CityProblem TypeReport Time
Newham E-mail 7 hours ago
City of London Internet 8 hours ago
City of Westminster Wi-fi 11 hours ago
Newham Internet 12 hours ago
Southwark Wi-fi 14 hours ago
Southwark Internet 1 day ago

Nearby cities with recent reports

Southwark

12 recent signals

14 hours ago
City of London

11 recent signals

8 hours ago
City of Westminster

5 recent signals

11 hours ago
Newham

2 recent signals

7 hours ago
Bromley

2 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • BobCratchitt
    Andee Byford (@BobCratchitt) reported from Poplar, England

    @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

  • jrseloto
    Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days

  • leighbooker
    Leigh Booker 🐈‍⬛ 3.5% #FBPE #FBPPR #GTTO (@leighbooker) reported from Welling, England

    @virginmedia Please explain why your Virgin checker site was down too. Disgraceful

  • gorgeousuk
    anne hill (@gorgeousuk) reported from Bromley, England

    @virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently

  • kaybaka
    Kay Bak (@kaybaka) reported from Camberwell, England

    @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

  • ameehan71
    Alex (@ameehan71) reported from Bromley, England

    @_Lewis_A @virginmedia I had this problem and was advised to buy new cables, did that and it gets minimum 200mb now, also make sure all cables are really tight and fitted properly.

  • WilsonGao10
    WilsonGao (@WilsonGao10) reported from Lambeth, England

    @virginmedia @VMSolutions_ hay I just want to transfer the account ownership to my roommate. But I tried to call u three times, each time I hv to wait 2hrs, but no one could help me to solve it, only transfer to other departments, and wait !!!!!!

  • TravellingAdam
    travelling Adam (@TravellingAdam) reported from Blackheath, England

    @virginmedia my internet is constantly not working it’s really frustrating.

  • Jatkins__
    Josh (@Jatkins__) reported from Camberwell, England

    I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃

  • gorgeousuk
    anne hill (@gorgeousuk) reported from Bromley, England

    @virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves

  • jjrob1312
    Jenny (@jjrob1312) reported from Bromley, England

    @virginmedia so disgusted with the service I’ve received . Trying to sort out a trade up since November 11th, I’ve spent over 2.5 hours on the phone with no one able to help and you are ignoring my written complaint. Awful.

  • willbassoumba
    William (@willbassoumba) reported from Camberwell, England

    Virgin media is down and I actually have to talk to my family… yuck.

  • kevinri00714924
    kevin richardson (@kevinri00714924) reported from Poplar, England

    @virginmedia Will this issue be resolved today

  • millwalljdb
    Millwall halfwayline (@millwalljdb) reported from Camberwell, England

    @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

  • markselondon
    Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.

  • gorgeousuk
    anne hill (@gorgeousuk) reported from Bromley, England

    @virginmedia My husband has called because he is the account holder and has a Virgin phone. Virgin apparently will call tonight/tomorrow morning. However, my feeling now is that your service will work for a time and then will go bad, there is a pattern.

  • PJacksonClark
    #TeamParkinsons Paul (@PJacksonClark) reported from Bromley, England

    @virginmedia I've covered all the options; there aren't many. It tells me there are no problems in my area and then defaults to the bot chat.

  • catt_hurman
    Catt Hurman (@catt_hurman) reported from Bromley, England

    @virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!

  • millwalljdb
    Millwall halfwayline (@millwalljdb) reported from Camberwell, England

    @philclarke0170 Virgin media seems to be the problem

  • markselondon
    Mark 🌈🏳️‍🌈 (@markselondon) reported from Blackheath, England

    @virginmedia Broadband gone down again in SE3 8HT area, I’ve reset the hub 3times and still no Wi-Fi or broadband. I’m using data on my phone again.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MsLiberty1776US
    Charlotte Riggio (@MsLiberty1776US) reported

    @virginmedia you sent me a reply saying you can help. How can you help

  • PHILROOKS
    just me (@PHILROOKS) reported

    @virginmedia @kimtaylor18 Like what....what can you actually do to help this customer...nowt. it sounds good but be honest, people will respect you more

  • KarlCampbe11
    Karl 🇬🇧🏳️‍🌈✡️ (@KarlCampbe11) reported

    @virginmedia Outage Said it was going to be fixed at 01.05 then 06.00 then 14.05 now last check was 18.05

  • vickiferris
    Vicky Leigh (@vickiferris) reported

    I call customer services and then told oh they do 360 boxes for existing customers but if it worked OK then the box was fine. However the email says the boz will work and look OK until it doesn't so I ask for a replacement or engineer to check it (4) @virginmedia

  • AndoverUK
    Andover UK (@AndoverUK) reported

    @virginmedia @Joshhhhh____ What about where it’s not total but bad enough you can’t actually do any work on it?

  • vickiferris
    Vicky Leigh (@vickiferris) reported

    Go back to customer services and also for a call - i spent an hour on tuesday on the phone so would appreciate them calling me as they are the inconsistent party who change their story every time I speak to them. (7) @virginmedia

  • gozzie83
    Gordon Stewart (@gozzie83) reported

    @virginmedia my son just paid £15.99 to rent a film for 48 hours. Can I cancel that? 🫠😭

  • Art71Rachael
    Rachael. - Whimsical Art 7🌞 (@Art71Rachael) reported

    @virginmedia You’ve basically told me what I’ve told you! I wanted to know what the problem is? And why it hasn’t been fixed yet! Not to check the service status which I have already done 😖😡

  • AmyHeppi
    Amy Heppingstall (@AmyHeppi) reported

    @quickmediauk I’ve had problems with virgin media WiFi for 6 months now and I can’t keep going like this I’m going to loose my job

  • DJChakaFinchos
    DJ Chaka Finchos 🐏 (@DJChakaFinchos) reported

    So glad I screenshotted my whole chat with @virginmedia because I knew the “agent” I spoke to at would mess up my house move by the stupid questions they were asking. Cut my old house off (that I’m still in) a day early.