Virgin Media Outage Report in Lewisham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hackney, Hammersmith, Tower Hamlets, Waltham Forest, Paddington, Romford, Southwark, Bromley, Wembley, Hampstead, City of Westminster, Harringay and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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linvell taylor
(@LinvellT) reported
from
Sutton at Hone, England
Sorry to let you down guys @virginmedia just take our money but won’t provide a professional service
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linvell taylor
(@LinvellT) reported
from
Sutton at Hone, England
@virginmedia No issues
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linvell taylor
(@LinvellT) reported
from
Sutton at Hone, England
@_jemjem_ @virginmedia It’s a disgusting service , and to think you’re a key worker working with elderly and it like @virginmedia don’t care
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia It’s now back up... easily fixed @virginmedia be good to know what the problem was
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Ben Loten
(@strangemuseum) reported
from
Plumstead, England
Number of times I’ve been on the phone talking to a robot at @virginmedia about their service = 7 Number of times I’ve been involved in a Live Chat with @virginmedia about their service = 3 In three days.
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Felix Gan
(@Felixwhoals) reported
from
Stratford, England
@virginmedia It was fine yesterday. I think it’s down again. Did restart modem and still seeing issue. Happens At 8.40pm today
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Chloe Elizabeth
(@ChloeLizzyRead) reported
from
Hextable, England
@virginmedia hey there, broadband has been extremely temperamental this whole day, this morning it was completely down then after a few resets I’m only able to achieve a connection on certain devices, would like to resolve this issue ASAP !!
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linvell taylor
(@LinvellT) reported
from
Sutton at Hone, England
@virginmedia Even my tv buffers it’s terrible
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Laurence Claughton
(@lclaughton1993) reported
from
Ilford, England
@HarryHorsee @virginmedia Try having @skytv not being able to fix a problem for 7months even after sending their best 3 engineers plus a VIP one
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia I have lost internet and home phone so can’t call you as no number listed on app. Are there any problems in bexleyheath DA7. Urgent time cannot work
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia same here. On hold trying to call. Your site is not even acknowledging a problem. We have no internet or land line phone. DA7 #virginmedia
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Jay Richards
(@jaykrichards) reported
from
Stratford, England
Virgin media is down again! Right in the middle of a Zoom call! @virginmedia
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linvell taylor
(@LinvellT) reported
from
Sutton at Hone, England
@virginmedia It’s saying no know problems in area but just dropped a zoom call and my partner is a key worker for age uk , this is soo not cool
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Antony Jardine
(@antonyjardine) reported
from
Lambeth, England
@virginmedia I just asked for a booster so I can do my NHS work from home. Looks like you have signed me up for an unwanted 12 month contract extension, as part of it, without telling me at any point. Cancel this now please!
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Nick Bunclark
(@74bunick) reported
from
Bromley, England
@virginmedia my internet speed is terrible. Please can you confirm if you are having issues again thanks #internet #virginmedia
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Daniel W
(@damawa42) reported
from
Camden Town, England
Ahhh brilliant, first time in a week I get a response from @virginmedia on their SMS 'help' service, and they've now disappeared for over an hour with 'technical issues'. Utterly disgraceful service.
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia I’ve just got through to them and they have advised is issue in DA7. Sending engineer no idea how long out for
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Paul
(@paulsullivan_) reported
from
Eltham, England
@virginmedia your wifi is actually a load of shit,thanks for dropping during lockdown making it impossible to do anything online🤝
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly Gothard
(@gothardk77) reported
@virginmedia can you get in touch with me asap. 1) not got your service active as need engineer yet you have taken over £260 from my account 2) just tweeted you to have a fake account message me asking to confirm name etc… and then asked for my card details!
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I have used that 0800 number. It says there is still a problem and should be fixed by 6 pm tonight. That is what it said yesterday!
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Black Lives Matter!
(@JasonPaulPark) reported
@virginmedia 4 hrs. And it's not even an escalation, it's me trying to bypass the checks I've been doing for over 18months on my line over and over and over. Why are there no supervisors on the floor to support the staff? Is that even allowed?!
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anyonebutmecosplay
(@anyonebutmecos1) reported
@MattyRatty55 @virginmedia Having the same issue in Bicester - notes an issue online but doesn't provide any estimated timescale! Trying to WFH and it's impossible!
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Laurie 🇺🇦
(@Walp0le) reported
@vmbusiness @vmbusinesshelp And as if right on cue, it's been over 48 hours since I submitted my complaint and I've not recieved a response. You can't write this.
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Jason Whalley
(@JLW346) reported
@virginmedia 40 mins on the phone and you’ve disconnected me again! Is your customer service purposefully so bad to deter people?
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superwanderer94
(@superwanderer94) reported
@virginmedia internet connection has gone down against, most unreliable broadband going.
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Journobird
(@JournoBird) reported
Oh @virginmedia why are you so cruel? No internet again today and nobody to fix it. Why do you torture me so? 😭
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gazza
(@superwanderer1) reported
@virginmedia absolute rubbish, I have contacted virgin numerous times regarding poor internet, basically internet dropping out to many times. Very poor. Unfortunately I have never been contacted back regarding my issues. Absolutely disgusting customer relations 😡
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Paddy
(@PADWAN11) reported
@virginmedia Status says no service until 3pm. I wouldn't know what my wired connection is as I have owned a hard wired device in years. I dont actually believe the speed promised is even available from Virgin in my area.