Virgin Media Outage Report in Lewisham, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Croydon, Wembley, Merton, Islington, Dagenham, Kensington, Hammersmith, City of London, Hackney, Dartford, City of Westminster, Newham and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| Ilford |
Internet | |
| Croydon |
Internet | |
| Wembley |
Internet | |
| Merton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
-
𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
-
Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia I spent over an hour on hold today trying to speak with someone about cancelling. I ended up having to put the phone down. How an earth can I cancel my contract if the only way to do it is by calling and you don’t answer the phone?!
-
Louise
(@Punkyfsh) reported
from
Eltham, England
@virginmedia broadband been down for hours. Can’t get through on the phone, can’t book an engineer online. Status says no known issues. Not sure what else to do?? SE18
-
Stephen Ball
(@stephendball) reported
from
Camberwell, England
@virginmedia @nikkijcar Answer me for god sake! Do you think maybe when your existing customers are using your “moving home” service they might be busy oh I don’t know... moving home? So don’t have time to wait around for your engineer 90 minutes after their appointment?
-
Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!
-
DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
-
Sophie Judge
(@judgarama) reported
from
Merton, England
@virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?
-
Steve
(@MFC_Steve) reported
from
Romford, England
@virginmedia Do you know your phone lines are down ?
-
Lourdes Marenco
(@lourdesmarenco) reported
from
Camberwell, England
@benchappers83 @virginmedia Unacceptable! Fight them, this can’t be right. They can’t do whatever they please. Change provider if your rights as customer are not respected.
-
IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.
-
Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@stephfriend_ @virginmedia It’s infuriating. They deliberately make you phone as the only way to cancel, then just leave you on hold
-
𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
-
chibievil
(@chibi_evil) reported
from
Camberwell, England
@virginmedia I been sitting in live chat all day wanting to downgrade cos they are are upping prices again and haven’t been able to talk to any one ugh this is stupid I just want someone to help me geeeeeeez
-
Kos Skassis
(@lonewharf) reported
from
Crayford, England
@virginmedia I have no broadband service, in DA7 area. Is there an issue in the area.?
-
Glyn Shimell
(@Shims_g) reported
from
Bromley, England
@virginmedia your customer process to report a deceased account holder to cancel services is an absolute shambles, been on hold for 2 hours, no links on your website to do it. Thank god I’m with @SkyUK
-
PapaQ69
(@AddicksGlenn69) reported
from
Bromley, England
@EE hi there why has the broadband internet become so poor recently. When I switched a few months back from @virginmedia the signal was always reliable around 50 to 60mbps never dropping out. Recently keeps dropping out to below 2mbps which is the reason I switched from virgin.
-
Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
@virginmedia That just repeats previous fault message. And ironically asks me to go to the website to check status. All I want at this point from @virginmedia is an estimate of when this will be fixed (I know u can’t fix it)
-
Steve
(@MFC_Steve) reported
from
Romford, England
@virginmedia so Virgin is a media company that is uncontactable by Phone, email, Twitter and message service. Who on earth would trust them with their business if they can’t manage themselves
-
Kos Skassis
(@lonewharf) reported
from
Crayford, England
@virginmedia 2 hours of no broadband. Got text to say services back up. Its now gone offline again, but your service status says everything is fine in the area 😞😞
-
Steve
(@MFC_Steve) reported
from
Romford, England
@virginmedia Hi - I am trying to get into contact with you but the phone line is dead and you are not answering the message service. How can I speak to someone ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Daniel S
(@planet_dan) reported
@MrWayneyg @virginmedia Same here. Been going on for months. Dropouts. No connection. Virgin sucks.
-
🦄 UnicornFarts641🦄 BossQueenie 👑
(@LegitBoss69) reported
@virginmedia That's problem. They aren't. We had to pay our food money that we should not of needed to pay ontop of what we usually pay and our services are STILL off!!! I'm very ill and had enough of the hassle
-
Briony Wyatt
(@brionywyatt) reported
@virginmedia I can’t even log a complaint via your website because I don’t have an ‘account’ with you anymore! Terrible service
-
Jim Isard
(@jwi65) reported
@virginmedia after over 36 hours without TV or Broadband will Virgin compensate me for the outage
-
Barrack O'Malley
(@BarrackOMalley) reported
@virginmedia Virgin refuse to help. There is no other way of explaining it. I’ve told you I can’t get through to anyone. You have continually ignored me. Hence no other option but to cancel and ask for refund.
-
Danielcostaceo
(@danielcostaceo) reported
@virginmedia Well, everybody can see how @virginmedia never solve anything.
-
Neil Clarke
(@NeilClarke1975) reported
@virginmedia Obviously I didn't want this. No one answered all day on customer services. Them a prompt Friday morning asking if I was still there. I said I was. Then nothing all day Friday... tried again today. Finally got someone, but in customer services. They said AMAZINGLY that they
-
Neil Clarke
(@NeilClarke1975) reported
@virginmedia I went on chat Thursday lunchtime as the tivo info feed stopped exactly one month before contract up. So tivo is almost useless. Got through to someone to look at technical fault. Clearly it was technical. They decided, against my desire, to put me through to customer services
-
Hannah Eastwood
(@hmetcalfeauthor) reported
@virginmedia tema to resolve my issues but all.ive had is more and more problems
-
Oh when the Spurs...
(@PaulWHL69) reported
Hey @virginmedia my internet is not working this morning!! I’ve turned it off/on twice and checked all cables are connected correctly. Do us a favour and sort it your end please.