Virgin Media Outage Report in Lewisham, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Hackney, Wembley, Southwark, Welling, Croydon, Hammersmith, City of Westminster, Islington, Paddington, Wandsworth, Woodford Green, Ilford and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| Mitcham |
Internet | |
| London |
Internet | |
| Hackney |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
-
Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t
-
Alexandra Kirk
(@_alexandrakirk) reported
from
Tottenham, England
Hey @virginmedia we've got no internet in N6, restarted the hub and all that jazz - any issues in the area?
-
Gavin Mac
(@Gavarnos) reported
from
Croydon, England
When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
-
Michael Way
(@8twisden) reported
from
Camden Town, England
@SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact
-
Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.
-
Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?
-
alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@VirginMediaCorp Shame your awful service has caused me to leave and I am sure @richie_errol wikl be following suit soon!! @virginmedia #servicefailure
-
ivana croissant
(@acamarama) reported
from
Hackney, England
@repeatall @virginmedia And when you do pick up the phone, and put somebody through to customer services, and they wait for 30 minutes to speak to CS, why is it not CS on the phone?? But some poor lad who cannot help because he’s not working in CS and can’t transfer the call. Frauds and criminals
-
G.Marshall Gleghorn
(@gary230264) reported
from
Merton, England
@virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!
-
ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @virginmedia @Ofcom literally don’t waste my time you rude wasteful sucks.. just spent 45 minutes on the phone to get out through to customer complaints - and get Kirin in India poor luv who has no way to trader me to complaints - just a suck of time . You will fail
-
Arthur Nicholson-Gumuła 🌱
(@Arthur82) reported
from
Lambeth, England
So is it me, or is @virginmedia uptime just getting worse and worse these past few months? Surely it hasn't always been this terrible in London?!
-
Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia twice today you have gone down! This is annoying when I am still working. #deadline #wfh2020 #internetdown
-
Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia any chance of a day without the internet going down? We're out again on EL5
-
Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia Not exactly the same time. But I've logged the outages on my account, and they've also been listed as network faults (engineer going is on the way etc)- so nothing to do with the router or home network.
-
Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave
-
raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
-
Edward Baran
(@edward_baran) reported
from
Kensington, England
Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia
-
Laurence Grinyer 🇪🇺🏳️🌈
(@laurencegrinyer) reported
from
Camberwell, England
@Luciaroperez @virginmedia A looooong hold (and lots of online dead ends) but lovely people on the phone - as is always the case with these things. Poor systems, nice people.
-
Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yesterday I wasn't able to work because the internet went down and this afternoon the same. You offer very unreliable service. What can you do for me?
-
Michael Henry Lamb (Mike TV)
(@Michaelhlamb) reported
from
Poplar, England
@virginmedia hello. Internet down on the Isle of Dogs. Are you aware of any issues?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jill Carr
(@bramptonowl) reported
@virginmedia @TheBHF @O2 Very disappointed with Customer Services-making promises that are not fulfilled and now being ignored on WhatsApp. As a long standing customer I am not happy-not getting the service I am paying for.
-
Fiona Din
(@fionadin24) reported
@virginmedia shocking service. Impossible to get through re broadband issue - just cut off each time I try.
-
AmblingSolo
(@AmblingSolo) reported
Trying to speak to someone @virginmedia and it keeps hanging up on me after I enter my password. I just want to move my router somewhere not in the corner of my house, but can’t seem to get through to a human! Need a new entry point guys, before I throw it through a window. Help?
-
Tomasz Rykała
(@tomaszrykala) reported
@virginmedia How is that relevant or a satisfactory reply given that you left me with no connection for 12 hours? Do you not operate an emergency service? As a remote dev I've worked with clients in the US and that outage would cost me £££s. What if the outage was over xmas?
-
Sajid Khalil
(@Sajkal786) reported
@virginmedia no landline phone service for 4 days. Engineer visit yesterday, told would be sorted in 24 hours. Still not working. Now can’t get through to customer service. Absolute shambles
-
Sam Chisman
(@SamChisman) reported
@virginmedia I was speaking to a chat agent a few weeks ago about how we need to cut back on outgoings and they offered a reduced price which we are yet to sort. I am sorry but we cannot afford £80+ a month. As we are out of contract what can I do/how much notice do I need to cancel?
-
αη∂у яυ∂gє
(@IamSpexdotcom) reported
@virginmedia Yes, and it says the same as the O2 personnel ….. problem in your area!! (Since October) …. We are now in January ? What’s not to understand?
-
Sam Chisman
(@SamChisman) reported
Oh @virginmedia, what are we to do? You say you are giving 12 new FREE channels. Just 2 days later, you say my bill is going up by nearly 17% a month and that you have upped my broadband speed (even though I never asked for it or want it). I think we are done.
-
ad
(@Flangecake) reported
@virginmedia can you please explain why my to is not working and why every time I try to call you the call drops out after putting my password in. 5 times I have called you now 😡
-
Sheryl collier
(@sherylandtom) reported
@bankaudits1 @virginmedia Yep we have. Tried phoning virgin but keep getting cut off. One very peeved customer. I’m still within the cooling off period so I might use it.