Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Hackney, London, Southwark, Romford, Ilford, City of London, Barking, City of Westminster, Croydon, Wembley, Bexleyheath, Islington, Sutton and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout | |
| Romford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia new customer and TiVo box is not working after 2 weeks. Shows menu and sound but no picture. Please provide a solution. Not happy.
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Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia It says no known issues for my area. N8 0AT. But broadband router is flashing green saying “Access Denied” in the control panel
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EkkoCity®
(@ekkocitymusic) reported
from
Tottenham, England
@virginmedia We have tried diagnostics and it told us there was an issue. The broadband was working fine last week, nothing has changed. The router has not been moved or altered in any way. Either issue with the line or the router is faulty.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Mortimer 💙💛
(@mortusLUFC) reported
@virginmedia Doing tests it was found that there was an issue regarding “up levels” or something like that. Which after many many phone calls to customer services resulted in an engineer coming out and moving our connection in the box and the end of our street. This didn’t - to be continued
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Emily Etter
(@23EmilyE) reported
@virginmedia also having to use my mobile hotspot just so I can work. Don’t ask me to restart the router and check the service status because I have done so.
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shaun McCombie
(@MrNUFC79) reported
@virginmedia do you have a call back service? When it tells you wait times could be an hour, there’s gotta be a contingency?
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RickyRickLick
(@ricky_lick) reported
Why the hell is Virgin Media down for maintenance during the day, while people are working from home?!
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Dawn Evans
(@dawnus75) reported
@virginmedia what kind of tech firm has no webchat option, cuts us off when we phone citing no problems and doesn't have the right fault options when trying to self serve online?! How the hell are we supposed to get support?!
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Emily Etter
(@23EmilyE) reported
@virginmedia the service for my broadband has been shocking for the last 2 days. I have tried to get through been on hold for hours but no response! What is going on!? Trying to work from home here!!! #virgin #CustomerService
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Dave
(@deostel) reported
@r4ym0nd4589 @virginmedia Think the service quality really depends on who put the cable in the ground originally. I was a Blueyonder customer in North London back in the 2000's and that had excelent service. Moved over to East London/Ilford circa 2010 to an NTL area before Virgin and that was crap
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Benjamin Hendy #BlackLivesMatter
(@BenjaminHendy) reported
It seems that @virginmedia accounts have restrictions on what you can do with your password. Pretty standard. But how can the password be too long??? “Sorry, but that password is too complex, brute force hacking will never get through it”. WTF?!?
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Anthony Pop
(@OfficialAJPop) reported
@virginmedia called to cancel contract. Followed the instructions and eventually spoke to someone who said they couldn’t cancel so was transferred. Then after an hour was hung up on. You literally make it impossible to cancel. This is against contract and illegal. Have a nice day
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Craig Mortimer 💙💛
(@mortusLUFC) reported
@virginmedia The issue. This problem has only come about since we upgraded our package with yourselves. When we originally signed up we where on a 300mb service and it was great... then when the “deal finished” we downgraded to 50mb. A shirt while later there was another deal- to be continued