Virgin Media Outage Report in Lewisham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, London, Hackney, Southwark, Hammersmith, City of Westminster, Hampstead, Ilford, Croydon, Greater London, Camden Town, Wembley, Paddington, Poplar and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Total Blackout | |
| London |
Internet | |
| City of London |
Phone | |
| Hackney |
Internet | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Rupa Grahame
(@RupaG) reported
from
Merton, England
@virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.
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Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia hi , have been trying to contact you for the last month. Each time been waiting for 25-30 minutes with no answer. Today after 10min someone answered but said cannot access my account. When I insisted she needed to make a note she cut me off. Awful!
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angela b
(@angelab2711) reported
from
Islington, England
@virginmedia lost all channels and broadband,tried rebooting to no avail. Service status showing no known issues,service just suddenly stopped. London N16 area
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Jason Carlin
(@jcarphotography) reported
from
Romford, England
@philsteer64 @virginmedia Ditto. Exact same issue
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Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia Hi it’s with Media. Need to cancel subscription to Sky Premier channels and that requires 30day notice, which I haven’t been able to do for the last 30days...and it keeps rolling into another month and so on...
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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Jane Tippett
(@Janietip) reported
from
Camberwell, England
@virginmedia called customer number constantly engaged then goes dead. Sent a text message at 1200 still no response. Please explain as no service.
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Laura Mata Lobelle
(@LauraLobelle) reported
from
Islington, England
@virginmedia We tried and it didn't work. I don't think is a problem of our hub but in the zone. Last week happened as well and they sent an engineer to fix it but it looks like it wasn't fixed properly
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Thiago Saraiva
(@THSARAIVA) reported
from
Camden Town, England
@vmbusiness @virginmedia outage in your services again. I'm trying to break my record of 3 consecutive days without problems. No lucky
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angela b
(@angelab2711) reported
from
Islington, England
@virginmedia Service has literally just been restored so I'm guessing it was just an outage
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia internet gone down IG2 area again, no signal being received, and no one answering phone for help in India 🇮🇳 , please re-boot servers, thanks
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
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The Chief
(@AndyGixxer46) reported
from
Bexleyheath, England
@virginmedia I've been waiting 6 months for a reply to a complaint can you get someone to call me ASAP.
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Wayne Sumner
(@bexhoops) reported
from
Crayford, England
@rajeevdatta @RuislipR @virginmedia My problem is...I live right at the furthest point from the bt exchange so by the Time it gets to me it’s as slow as hell..that’s why I went virgin...expensive
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Marko Grdosic
(@markogrdosic) reported
from
Islington, England
.@virginmedia customer service twice hang up the phone, website says broadband works perfectly in the area, and still there’s no internet and no way to find out from you what’s happening. And still paying the highest bill every month compared to every other provider!
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Regalo London
(@RegaloLondon) reported
from
Merton, England
@virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown
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Stuart & Sarah
(@the_tickners) reported
from
Bromley, England
@virginmedia ridiculous disgusting service, had problems all week, had engineer booked between 4-7pm today, been waiting 3hrs and nothing. Called virgin and India told me there is an outage in area and therefore have cancelled engineer but not told anyone! No reports on web 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RichieGee
(@RichieGee74) reported
@virginmedia Hello. The manager was from your mobile phone side and his name was Raynold. He assured me he would resolve the issues and call me back with details. This was on 02/03/2022
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Brigantian in Exile
(@Wenxue2222) reported
@virginmedia Have submitted a complaint. Going round in circles here and haven't got time or phone data for this.
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Liz Mitchell
(@saxylizbeth) reported
@virginmedia I did. I'm just not sure I trust your hardware right now. Also charging an extra £5 a month to compensate for your own 'new' hub not working as well as your old one is a bit of a cheek.
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Mitch Barn
(@barn_mitch) reported
@virginmedia It’s not an inquiry about moving home this has been done You have given me repeated install dates. You love attached cables to my house. What are you not understanding? virgin also make it next to Impossible to get in touch. On your website now the link to web chat is broken.
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martin
(@M_D_Lawless) reported
@virginmedia can someone call me, when I took over the contract someone from the bereavement department said she would ring back within the hour and I’ve never been spoken to since! I’m I still getting charged for stuff that I asked to be taken off
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Stephen Boulds
(@BouldsStephen) reported
@O2 My wife is an O2 customer, and we have just signed up to @virginmedia. We were expecting to be able to take advantage of a Volt boost, but can't seem to be able to link accounts. How long does the VM service need to be active before we can do this? (Accounts in same name)
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Carole Wagstaff
(@CaroleWagstaff1) reported
Absolutely appalling service from @virginmedia - changed my contract in Feb, confirmed by email next day. The bill I received bears no resemblance to email figures, THREE calls to bills dept, all promising call backs from ‘manager’ - NOTHING 😤😡🤬
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ST
(@smalltext1) reported
@virginmedia I’ve tried sending a text and it’s an automated bot that is not help. How can I speak to someone about this?
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Rushfirth Creative
(@RushfirthLeeds) reported
@virginmedia Shocking customer service. So fed up with you guys - and we’ve not even started using the service yet. Absolute shambles.
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Dave Angus 💙💛
(@WAFLL_1919) reported
@LutzSchueler @virginmedia virtually impossible to speak to customer service advisor and a resolution team that can't resolve complaint's #useless