Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Wembley, Paddington, Hackney, London, Ilford, Camden Town, Hammersmith, Croydon, Poplar, City of London, Harringay, Newham, Southwark, City of Westminster and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Wi-fi | |
| Paddington |
Internet | |
| Hackney |
Total Blackout | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia Nope I’m wrong - it was a virgin specific issue - thanks
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Stacey
(@acartoonheart) reported
from
Camberwell, England
@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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EbonyGoddess40
(@monique86237847) reported
from
Lambeth, England
@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Sarah Martin
(@sarahMwasHudson) reported
from
Bromley, England
Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
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Steve Race
(@steve_race) reported
from
Islington, England
@virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ELLIS🏴
(@ELLISEON_) reported
@virginmedia @virginhelp My internet keeps having stutters/high ping spikes briefly for roughly 2-5seconds in calls/games on my PC. I have rung the team over at virgin and they cant detect a fault. Do you have any idea what may be the issue? I am using Ethernet
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Gill Murray
(@GillMur22235519) reported
@virginmedia Good evening, I have ongoing broadband connection issues - not getting the service I pay for. Customer service is / technical support is not resolving my issues, Who can resolve my concerns ?
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Your Pupparazzi
(@RozLishak) reported
@virginmedia You don’t seem to understand , this outage problem is still very much an issue, happens every couple of months, with no reliable solution. Your “ We seem to have a problem in the area” recorded message stating the patently obvious! My question is why is this is never resolved?!
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Kathir
(@Kathir12958400) reported
@virginmedia Nearly there will see tomorrow virgins connect my service. After 8 month made contracts
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vicky antrobus
(@vicky_antrobus) reported
@virginmedia is there an update on the service issue in EN9? I have no TV, WiFi or Phone service 🙈
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Raza
(@hassanrh) reported
Hey @virginmedia , I have experienced days of intermittent Wi-fi and today I went online to web chat and got stuck in bot hell experiencing a constant loop unable to find a way to speak to anyone. A truly awful experience.
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charlottethelabelmaker
(@charthemaker) reported
Is @virginmedia down?! No Internet @Virgin
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Caitlin
(@caitlinfballard) reported
@virginmedia I’ve had no Internet for weeks, I replaced my hub and still nothing. Had an engineer over today to fix it but it didn’t start up again. Now I need to wait another week for another engineer. Is there anyway to speed this up? Thanks
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Ninja
(@ninjahardrock) reported
@virginmedia Both, sick of 9 months of BS from u lot, one guy told me on the phone tonight that there was no outage in my area. Next guy said major outage. Neighbour says no problem. Who's lying?? I know it's not my neighbour so yet again, one of your lot!
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Amy Hart
(@_AimEHart_) reported
@virginmedia i am being kept on hold constantly and the chat doesnt work?!