Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Croydon, Paddington, Wembley, City of Westminster, City of London, Southwark, Hammersmith, Newham, Hampstead, Mitcham, Welling, Islington and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| Hackney |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.
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Christine Allado
(@ChristineAllado) reported
from
London, England
.@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Time to ditch @vmbusiness I think, unreliable service & weak support
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot
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Fiscally Unstable Cam
(@DxpTheFirst) reported
from
Lambeth, England
@virginmedia Okay, no problem. I'll give you guys a call during the week then and ask about it.
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Christine Allado
(@ChristineAllado) reported
from
London, England
@virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?
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Robbie_Spice
(@RobbieSpice89) reported
from
Paddington, England
So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Virgin Media should change their name to Virgin Media Outage
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The Actionable Futurist® Andrew Grill
(@AndrewGrill) reported
from
Kensington, England
@virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Download speeds in SW18 are down to 5Mbps (on a 200Mb account) after works in the area earlier in the week. Called to report the issue only to be told by a message to wait 24hrs to see if the issue resolves itself. Can you please log the issue? Thanks.
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Thanks for the reply. Yes; “Looks like there’s still an issue with your connection”
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Philippa Rooke
(@Flipringer) reported
from
Bromley, England
@virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?
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Richard Gendal Brown
(@gendal) reported
from
City of London, England
@virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.
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Deli
(@DelDelovely) reported
from
Eltham, England
So @virginmedia who do I invoice for the lost revenue for my husband and I as you can’t send an engineer out for 6 DAYS to fix our broadband/TV fault??! Please tell me who I’m to send the invoice to, and also how to get compensation for 6 days of lost service 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mel Clements 🏴💚
(@MelClements91) reported
@virginmedia Thanks AB. On each of the 3 occasions it’s gone down in the last fortnight or so my first check has been the status checker with my post code and every time it has said there’s no issues. I managed to speak to someone last night (it had resolved by the time I got through) who..
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Ian Day
(@iandrives) reported
@virginmedia been with Virgin for 6/7 years now and on the whole a great service with speed and negotiating a new deal etc but this happening and the lack of support with no resolution is making me look elsewhere for a reliable provider.
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Rhodri Stone
(@sk0rpiu5) reported
@virginmedia Can you provide some information on the issue? All I get currently is an estimated fix thats gone from 2pm to 7pm
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Udhayashankar
(@udhayshh) reported
@virginmedia i have been waiting for your broadband service for nearly a month now in Macclesfield, UK. And I don't see any progress being made by your team in my case. Please look into this and let me know if your team is capable of providing the service to me or not.
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Laura
(@_LauraWhite_) reported
Biggest mistake ever moving to @virginmedia mobile. Mobile data never works and calls hardly ever ring through. Get me back to EE🤯😤😤
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James
(@James75529189) reported
@virginmedia Yes. Tried all the troubleshooting all weekend. Wi-fi useless. Wired, gets a VERY slow connection.
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Ian Day
(@iandrives) reported
@virginmedia and lagging all over the house regardless whether you are near the router or other side of the house. The speed when its working fine is great but its not reliable. All I get asked to do is 'reboot the router'. This doesn't work as the issue has been happening for months now.
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James Gibson
(@jamesgibson279) reported
@virginmedia After the engineer leaves and it’s is t replaced we’re leaving virgin media, nothing but problems.
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Shafiq
(@Shafiq81058273) reported
@virginmedia hi can I'm hoping someone can help I am already a virgin media customer and I rent a line from you for broadband but I was wondering if I could bring over my existing talktalk number to virgin. Is that possible.
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Ian Day
(@iandrives) reported
@virginmedia Its a Hub 3 router which I have had for maybe 4/5 years which until now has been fine. Your colleague said I can cancel within 14 days if nothing improved, it hasn't, no suggestion of changing the router or an engineer checking the outside hardware/cables.