Virgin Media Outage Report in Lewisham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Camden Town, London, Newham, Croydon, Hammersmith, Islington, City of London, Ilford, Waltham Forest, Wembley, Merton, Dagenham, Kensington and Dartford.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Camden Town |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
||
| Newham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia Broadband fixed - but still can’t get into my account. I joined you in August and it’s still not resolved... have tried phone, Twitter, text, asked the engineer f2f - no one can help
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Mikey Schmikey 🏴 🏳️🌈 🇪🇺
(@mikeyplewis) reported
from
Islington, England
@moocowuk @virginmedia I’ve never lived anywhere that they’ve cabled up :/
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
I will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).
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Kimberley Morris
(@Kimmy_CPFC) reported
from
Croydon, England
@virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.
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nik_masters
(@masters_nik) reported
from
Camden Town, England
@virginmedia Yes, the area has a fault. Expected to be resolved later this evening. However, that is @virginmedia fault , failing for which do not have service which we pay for. Pls. organise compensation. Have reported via phone as well. Thanks.
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H a n n a h
(@HanHan1) reported
from
Bromley, England
@virginmedia I haven’t rebooted anything, it has just always been this slow for the whole time I have had it
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H a n n a h
(@HanHan1) reported
from
Bromley, England
What is the point of having @virginmedia when the Internet NEVER works and when you mention it no one helps! What am I even paying for 😡
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia And if the issue is more@complex than originally thought, I should be informed and not keep having to waste even more time chasing information from you. It’s really not good enough.
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davep
(@g_davep) reported
from
Croydon, England
@virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
@virginmedia We know of an issue in your area that results in loss of service [...] you may be eligible for bill credit if your service isn't restored within two full working days.” I don’t know about bill credit but I massively need to work from home today.
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Steve Day 🏳️🌈
(@pubby) reported
from
Epsom and Ewell District, England
Given how badly BT’s share price has fared over the last few years, this might not be too unrealistic. There doesn’t seem to be much money in fixed telecoms at the moment. We@could have a Network Rail of broadband. Except there is also the Virgin Media fibre network.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
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Eran Edry
(@EranE1980) reported
from
Camden Town, England
Hi @virginmedia . Since 5pm I've probably had a total of 3min of working internet in the flat - where I work. Full time. I'm aware there's an ongoing problem in the area (N19 5HY) but the fact is I have lost hours of work over this and I'm not happy. Awaiting your reply. Thanks
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Robert De-jong
(@RobertDejong19) reported
from
East Ham, England
@virginmedia I always have problems with talking to virginmedia on the phone they say some shit even Dow u had a chat no one puts it down so when u call bk it’s some next shit is they any internet out they what’s gd as virgin let me no
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craig burston
(@skipratmedia) reported
from
Kidbrooke, England
dear @virginmedia your internet connectivity is broken.
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@AyoCaesar Problem is that Sky have no control over it, because its actually owned by Openreach. They own the lines for all providers, apart from obviously Virgin Media.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia your TV and Internet are down and there's a glib message on 150 saying you're always "improving services". Just so you're clear being down is not an improvement and a fix time of 17:30 is taking the Mick. #W02 @downdetector
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia It won’t let me. That’s the issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Suntah
(@JohnSuntah) reported
@virginmedia poor internet connection paying for top speed internet constantly losing connection. Not good, customer service appalling online chat,phone not answered. Paying top money for very bad service Sort this out
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Helen Stephanie
(@enchanted1966) reported
@virginmedia @tomwortho1 Yep same. On hold for hours and then they hang up! Quick enough taking payments though. Terrible service.
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Nigel McArthur
(@nigel_mca) reported
@virginmedia Thanks for this offer of help(sarcasm). Tried the message service (not a human) means try & try & try again until finally get a message that is understood & says will get a call to book an engineer within 4hours..8 hours later, still waiting. Any other ideas? Is it just me?
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Abbi
(@OoAbbiba) reported
@virginmedia how can I get hold of anyone to cancel an account? Tried phone- call centre closed, tried text service, no response since Monday, trying online chat now and nothing?
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Paul Smith
(@paulsmith7001) reported
@nleaney @camcanary @virginmedia Yes....keeps dropping out. Today was not good. Long outage tonight.
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Robert Wastell
(@RobertWastell) reported
@virginmedia 50 minutes holding. “Ethernet” issue? One TiVo works. The other ones don’t. Can someone help please?
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Paul Barnsley
(@Barnspaul31) reported
@virginmedia how can I book an engineer to visit my dad (who has no phone service). You call centres are closed, I can’t book one using my account and I can’t seem to find any other way. He’s 82 and needs help with this stuff
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Gwil Evans
(@Benly125) reported
@virginmedia broadband has been crap for months, at twice the price of other providers, then they send me 'Your bill will go up by £2.50 a month from 1st March' Looking forward to saying goodbye to them very soon.
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Robert Wastell
(@RobertWastell) reported
@virginmedia been waiting 47 minutes and counting to talk to your service team. N27 error code? Got a few TiVo boxes. One is ok. The others aren’t? Don’t get it. Ethernet issue? Vacant u DM me to sort it?
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hannahholly
(@hannahh14647019) reported
@virginmedia can you please fix the internet In sw18 , it’s faulty AGAIN. I’ve done all the restarting hub stuff, my internet upload is 1 until it turns around 8pm but it isn’t good enough! I need the upload speed during the afternoon.