Virgin Media outages and service status in Lewisham, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Lewisham, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 9, 7:21 PM GMT+1.
- Internet (62%)
- Wi-fi (19%)
- Total Blackout (12%)
- TV (7%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 9: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Lewisham, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Bromley, Poplar, City of Westminster, Newham, City of London, Beckenham, Welling, Westminster Abbey, Tower Hamlets, and Lewisham.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Wi-fi | 28 minutes ago |
|
Bromley
|
Internet | 2 hours ago |
|
Southwark
|
Internet | 23 hours ago |
|
Southwark
|
Wi-fi | 1 day ago |
|
Poplar
|
Internet | 2 days ago |
|
City of Westminster
|
Total Blackout | 2 days ago |
Nearby cities with recent reports
7 recent signals
5 recent signals
2 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Mark 🌈🏳️🌈 (@markselondon) reported from Blackheath, England@ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.
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Mitzy (@mihaialaci) reported from Poplar, England@virginmedia They escalated my complaint,but looks like the package is not available to us.When my contact expires will definitely looking at other options as I don’t trust Virgin Media anymore
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Daniel Hillman (@hillmandan) reported from Bromley, England@virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up
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radz (@rtkosha) reported from Stratford, Englandvirgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭
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Baz, Wacky worm! (@mobiusb2) reported from Lambeth, EnglandOh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.
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Carol Cunliffe (@cjcunners) reported from Bromley, England@virginmedia Yes my husband was trying to report it first thing when it was still not working . It keept saying no issue . Eventually accepted there was a issue . Estimated time 3pm .
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Ferdi Rezvan (@ferdi_rezvan) reported from Blackheath, EnglandYour website for checking status is not loading. Can you verify if there are known issues with broadband in the se3 area. Thanks @virginmedia
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VM (@BowTieMendoza) reported from Camberwell, England@virginmedia After 4 months of saying street works on going just got call from @virginmedia construction team that my building is not serviceable and not able to provide service how is this even allowed #virginmedia #poorcustomerservice
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Alex (@ameehan71) reported from Bromley, England@virginmedia @Jaym7t5 Mine has just gone down again, 16:35
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Aneesh Varma (@AneeshVarma) reported from Bromley, England@virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support
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Mr. Whizz (@wysiwyg100) reported from Lambeth, England@virginmedia as usual I’m afraid your comedic bad wifi has translated into a comedy of errors for me to cancel my contract.. pls can someone get in touch
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Befitat50 (@befitat50) reported from Camberwell, England@virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..
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Befitat50 (@befitat50) reported from Lambeth, England@virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..
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Beth (@bethcanadian) reported from Lambeth, England@virginmedia I came home to it working so whatever you did to fix it, thank you!
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Mark (@markrhorney) reported from Lambeth, England@virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬
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anne hill (@gorgeousuk) reported from Bromley, England@virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves
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Jane Common (@JaneCommon) reported from Camberwell, England@virginmedia I haven’t but everybody in my area having problems and we are all fuming.
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Kay Bak (@kaybaka) reported from Camberwell, England@Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!
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Khaled Miah (@Khaled_Miah1) reported from Poplar, England@virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?
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hippychic (@Keldavey) reported from Bromley, England@virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chip Lewis (@crispinlewis) reported@virginmedia @ChiBkSequels Hey Virgin media, I need to cancel/renegotiate my contract. 30days notice is due at latest next Friday. Do I have e to send you a letter of cancellation or can I actually speak to a human to discuss reduced services/broadband only option, before it’s too late?
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Lisa Boyce (@LisaBoyce6) reported@virginmedia - your salesman has sold an Alzheimer’s relative a media package- she doesn’t have mental capacity to consent but your call centre refuses to take our lasting power of attorney so we can’t cancel. She has no paperwork and can’t remember the password set up. Not good!
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Djacid (@djacid25) reportedSorry about no streams . No content . I have no Internet @virginmedia say it will not be back up until the 13th . Its been off since the 5th. No word . No update. Not even a message from virgin media. I dont feel like a customer at this point . Rather just a number. Do better
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amy simpson (@amy_jo_23) reported@O2 since you have teamed up with @virginmedia my inter on my mobile has been awful signal keeps dropping driving me mad
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Paul goodhall (@paulieg1066) reported@virginmedia got to be the world’s worst customer service been on hold for hours
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Peter mcclurg (@peter_mcclurg) reported@virginmedia Can you sort the Intermittent connections in ML5 North Lanarkshire of Scotland area please. Utter garbage customer service. Two hours and still no call answered. 28 years a customer and definitely no more when renewal is due.
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Chris Hobbs (@obbsie) reported@virginmedia getting slaughtered on 'X' re customer service. Customers have been trying for literally hours to get through. I'm approaching 30 minutes as I've just seen what my new monthly bill is & am being told that unless I install a new box, I'll be cut off. It's the same muzak over & over again.
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sam ☄️🔥🏳️🌈 (@cleantethemiser) reported@virginmedia is there a power outage as some of my channels are missing such as Sky Crime, U & Gold? I've been on the ChatBOT for three hours with no reply and no answering the phone.
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Paul🦦 (@p_e_l_4) reported@virginmedia is 5 hours waiting for your cancellation team standard procedure? Absolutely ridiculous customer service. You should be investigated and fined for this. Never going back to your services ever
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Jay Ess Bee (@punjabihammer) reported@obbsie @virginmedia Hence I left and went to @SkyUK Their call centre isn’t a machine, and if you’re not happy with the initial contact ask to speak to a supervisor and problems do get resolved.