Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Hackney, Paddington, Southwark, London, Croydon, Mitcham, Camden Town, Newham, Wembley, Romford, Islington, Ilford, City of London and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| Hackney |
Internet | |
| Paddington |
Internet | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Well the forums were useless... now all my virgin services are down, again.
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Tor Skinner
(@torskinner) reported
from
Lambeth, England
@virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.
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Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
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Paul Raymond
(@paulsamuel1968) reported
from
Croydon, England
@virginmedia unable to get through on phone lines to upgrade my service?
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia To just say "we are busy" on the 150 number and disconnect callers is utterly unacceptable. Then on 0345 it just drops you after 45 minutes of hold music. It is as if you are deliberately making it hard for us to cancel......
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Steve ✊🏻
(@Strattsy51) reported
from
Poplar, England
@virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia now cannot watch on any of my devices! Keeps telling me I’ve reached the maximum devices! All the same devices I’ve always used! Can’t get through on phone or on line help?! Really annoying!
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Oriental Food 吃货铺子
(@fareastfood126) reported
from
Islington, England
@vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.
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添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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clthan
(@clthan) reported
.@virginmedia why is your wifi so bad????
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Florence BITEGHE
(@FlorenceBiteghe) reported
At first, I wanted to sign with #virginmedia . My #sky experience as customer is mediocre. Do not ask for a survey.
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KAL🔰
(@Kal_Noray) reported
@virginmedia Waited 7 hours on your online Chat with one acknowledgment. Really need to hear the excuse for this one. Broadband issues need sorting! Not acceptable. Done all the checks, resets and restarts. Issue with Hub 3. Coverage issues!
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Davy Hayes
(@davy_hayes) reported
@emacdaibhi @virginmedia Their customer services stinks Eoin!
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Harvey
(@jericho1973) reported
@virginmedia I am so fed up with your unreliable broadband. WiFi drops out around every 15 mins and has done for weeks months yet all you do is a line check and tell me its fine. I pay £70 per month for a 3rd rate service and zero customer service.
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Chandresh Lad
(@LadChandresh) reported
@virginmedia Thanks. This really sucks. Your solution is for me to pay extra to resolve an issue with your hub. This is the only way to match the service I was getting with BT. How is this an upgrade? How is this good customer service?
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AaronClarke☆
(@aaronclarke24) reported
@virginmedia Still no help, you guys are useless. Guess I’ll be cancelling the broadband, complete joke. Offered me a phone call but I was at hospital the time you wanted to ring and then when I asked if I could have that option again you say no, but offer it to “celebrity” customers. 🖕
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Tanisha
(@Tanisha98246134) reported
@virginmedia if this **** wifi isn’t sorted. I’m going to sky.. wtf sort this out. In lockdown with **** wifi is no good
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B U R N O U T J A C K
(@Burnout_Jack) reported
Hi @virginmedia is it intentional for the internet to go off every night for the last 3 weeks between 11 and 12 ? If not can ya fix it please? Ta
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Lucy
(@lucyrozario__) reported
I will never forget when my mum called up Virgin Media and asked to speak to Richard Branson