Virgin Media Outage Report in Lewisham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Tower Hamlets, Hammersmith, Croydon, Paddington, Hackney, Wembley, City of Westminster, City of London, Newham, Hampstead, Mitcham, Welling and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet | |
| Hammersmith |
Internet | |
| Southwark |
Wi-fi | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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DvnBrxtn
(@devanHD) reported
from
Lambeth, England
Crashed #virginmedia again. All day no #WiFi Shite customer #servicevirginmedia No #internet all day. 40 minutes on hold. Hung up in disgust. #worstwifiprovider Moving from #virgin now. #shiteservice
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.
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Marc
(@MarcJTaylor) reported
from
Tottenham, England
@virginmedia It’s not working at all now. Tried to reset the box and since then had no connectivity.
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Is shows no problem however I have had to switch the box on and off repeatedly today to make it work. If the problem can’t be resolved soon I will simply move to a different company because I am fed up with spending money on a less than adequate service.
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Ashleigh Jade Loeb
(@MxAshleighLoeb) reported
from
Islington, England
So @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.
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Lulu
(@lulumr) reported
from
Ilford, England
@virginmedia Honestly terrible. I had an order number but no one would take responsibility and arrange the installation. Already had Virgin to the house, it would have been so easy for you.
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia still on the phone, still not working 💤
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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APM External Affairs
(@APM_Stephen) reported
from
Camden Town, England
It's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
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Dani
(@danidelavega) reported
from
Sutton at Hone, England
@virginmedia shocking WIFI service, well, lack of, two days in a row. Sort out or I’m going back to Sky. You cannot treat customers like this. Embarrassing
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Yes, I did. I said that in both my posts. Three times even before and after I rebooted my router. Other people in postcodes near me are reporting the same problem. It reports back that all is well. But there’s no connection to the internet.
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John Dunne
(@Jdunne9407uk) reported
from
Merton, England
@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...
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Johanna
(@JohannaWhitaker) reported
from
Islington, England
@billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.
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Dan
(@DanStratford84) reported
from
Wandsworth, England
@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben
(@Ben21591102) reported
@virginmedia Plus the fact every time I call customer services and the pre-install team they have no record of the previous calls or no notes on file to help follow up the progress
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DCCB22🇬🇧🇪🇺🔸🔴⚪️⚫️
(@22DCCB) reported
@virginmedia having had no internet earlier this week, the tv services are now down. The website says wait 24 hours to solve the issue- so poor from your company and I don’t want to call again after the rude service I received earlier this week
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Fargo
(@lynnsrottie) reported
@sbairden @virginmedia It’s because it’s crap. Actively looking at my alternative options right now! Not like it’s particularly cheap either!
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Louise
(@weelou1980) reported
@virginmedia Eventually after 2 days it showed as an issue with my postcode. The date and time of it getting fixed keeps changing. Its now tom @ 2pm. That will be 5 days with no service. My neighbours have their Internet but others dotted about have the same issue. Sorry but I'm not happy.
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Redsoilgirl
(@redsoilgirl49) reported
@virginmedia I think the £5 discount offered hardly your best possible price. It rather insulting especially as new customers get brilliant offers. I’ve been a customer of @virginmedia for 20 years! #disappointed #discrimination
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Jane
(@janerrr_) reported
@virginmedia Wasn’t expecting an engineer, just a courier to collect the packaged up kit. Tried using Contact Us on website but couldn’t seem to find a category to match my issue. Email I received with collection date is a no reply address.
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NateGarven
(@NateBGNZ) reported
@virginmedia worst customer service ever. Call after call. Promise after promise and still waiting on call backs. Why can you not do what you say.
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Jordan lee.
(@asdfghjordan) reported
actually embarrassing how often virgin media’s internet goes down what ******** is THIS
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Rizzy Blue
(@rizzybluexx) reported
@virginmedia Really getting fed up when trying to use On Demand, after 5 mins of watching something pops up with message error code N27. All cables in and correct. Why is this??? Paying full package for poor quality and service!
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Ezra.
(@Ezkrozia) reported
Great my #VirginMedia went down.