Virgin Media

Virgin Media Outage Report in Lewisham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewisham, Greater London, England 01/25/2026 23:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, Ilford, Harringay, Croydon, City of London, Hampstead, Fulham, Greater London, City of Westminster, Poplar, Wandsworth, Romford and Newham.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • calummew Calum Mew (@calummew) reported from Hackney, England

    @virginmedia Day 2 of no WiFi whilst trying to work from home. Day 2 of sitting on hold for hours with no one picking up. Have also texted the number and responses either abruptly stop or we are told we’re being transferred. Is there a nation-wide outage or something?

  • chrisoregan chrisoregan (@chrisoregan) reported from Bromley, England

    @etdragon @virginmedia Yup, I suspect this may be the issue. Ah well, first world problem :(

  • hollyliba Holly B (@hollyliba) reported from Camden Town, England

    @virginmedia WHAT THE BLOODY HELL IS WRONG WITH YOU EFFING BLOODY INTERNET. We’re all working from home mid lockdown and have jobs to get done. Your service collapses all the effing time

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    Hey @virginmedia you’ve been messing with our broadband in #RM11 for long enough. Get a grip, #revert the failed change and give us back our service. Why do this mid week when people are #WorkingFromHome ? Do it at a weekend.

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    @virginmedia 4pm today. That’s a 36 hour outage, that has been extended from the original 12 hour estimate - so something has clearly gone horribly wrong. And your service pages me a 404 error when I try and register for loss of service.

  • NaveedA59768055 Naveed Ahmad (@NaveedA59768055) reported from Ilford, England

    @virginmedia No it’s a home account, I meant engineer called his back office to ask for urgent cable book for my address and that urgent never happened as this is the 3rd day now all to gather 20th day

  • xenia_ina Xenia Messerschmitt (@xenia_ina) reported from Tottenham, England

    @virginmedia I have no Internet all day, and nobody is responding on message service and phone call. On messages I'm in the queue all day, and phone I just keep getting hung up after being on hold for an hour or so ... 😡😡😡😡

  • anthonysuter82 Anthony S (@anthonysuter82) reported from Hackney, England

    @virginmedia anyone able to help me with my WiFi speed, paying for 200 and getting 50, no one answers the Telephone or chat? #Poorservice #ShouldhavechoosenBT

  • TheRealMrDrew G (@TheRealMrDrew) reported from London, England

    @virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia I don’t need the app. I know there are black spots as I no signal in certain rooms. Are you trying to wind me up. As I have already said I am leaving. Direct debit has been cancelled and I have notified you in writing via this channel as no other way to contact you

  • realjonconnor 🔥Jon Connor (No not that one) (@realjonconnor) reported from Islington, England

    @virginmedia It's not even about that. Even when there are no faults. I still get lag and disconnection issues. Very frustrating

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    @virginmedia Your phone line is saying you do. You had the system out of service for an area update for 24hours now. Who does that ?

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    @Mikeyhcm @virginmedia Not only that but our router popped back up for 10 mins yesterday and must have had a firmware update pushed down to it, because my old iPhone refuses to connect to wireless now (despite having iOS14) and other iPhones in house being OK. No telling truth.

  • sumnerpom Matt 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sumnerpom) reported from Bromley, England

    @virginmedia Oh look sound but no picture on at least I know the tv is ok as I can see the home and catch up menus. Service getting worse the more we pay

  • adammcilrick Adam McIlrick (@adammcilrick) reported from Camden Town, England

    Hey @VirginMediaCorp and @virginmedia ... we waited for your engineer today - rearranged work schedules/meetings. Nothing. No call. No text. No email. No show! DM for our remedy number - this is absolutely #atrocious #customerservice. The #complaint will be escalated if no reply.

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Poplar, England

    @virginmedia Yea I do that and it says to reboot my Hub 3. Which I do and then get 15mb for 2 mins and then back to 4mb. Can you please DM me with a link to online tech support because I've already wasted 3 hours this week trying to get through on the phone.

  • Joshbratt87 Joshua B (@Joshbratt87) reported from Camden Town, England

    As previously stated, anyone thinking of getting @virginmedia don't! They lie, never answer calls and don't turn up when promised. Utter crap from start to finish, all while their tax evading owner @richardbranson sits on some private Island reaping the benefits. Dog 💩 company

  • PeterToohey Peter (@PeterToohey) reported from Sutton at Hone, England

    Don’t ya love your tv being down for the whole day during lockdown. Always the same with virgin media.

  • chrisMU19 Chris (@chrisMU19) reported from Romford, England

    @virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • WillHeadley1 Will Headley (@WillHeadley1) reported

    2nd commute this week imminent because... @virginmedia broken again

  • lucybod Kate Smith (@lucybod) reported

    Why is the picture on @virginmedia TV pixilating on a lot of channels. Considering it’s coming down a cable. Very annoying as I am paying so much for the privilege. My other TV which is free doesn’t pixilate.

  • FuelledByGin Luise Pirie (@FuelledByGin) reported

    Well @milkandmore Your customer communications and service is frankly on a par with @virginmedia 👎🏼 Dreadfully disappointing and way below adequate! No notice of delivery change, changed online order and still delivered.... Wasted milk, no apology or refund! Appauling!

  • Andrewkemp5Kemp andrew kemp (@Andrewkemp5Kemp) reported

    @virginmedia could you please explain why everytime I get a "speed boost" as you call it it has the opposite effect and makes my internet laggy and slow for about 3 weeks

  • mike_from_san_d davidscholefield (@mike_from_san_d) reported

    @nigeynugs @RussInCheshire Obviously you have never tried to talk to Virgin Media....

  • adammmm___ adam (@adammmm___) reported

    @virginmedia please sort the **** state of wifi you provide before i actually end it all

  • CitizenSchnipps Schnipps (@CitizenSchnipps) reported

    Hi @virginmedia . Just got a txt from you saying that an engineer will be coming by today to pick up our old router. The last telephone support person I spoke with told us to discard it, so we do not have it any more. How do I cancel the appointment?

  • mitchlivsey3 Mitchlivsey (@mitchlivsey3) reported

    @virginmedia How is it there are so many people with issues & downtime that you aren't even Presenting that there is an issue on your Twitter or website? Let alone providing us that have the issue with Compensation for your absolutely not the "Most reliable WiFi ever".

  • taradav96203149 tara davies (@taradav96203149) reported

    Trust me on this, never EVER use @virginmedia. The customer service is appalling and they will not take responsibility for their own mistakes! Their ineptitude and lack of communication has left me hugely out of pocket. DON’T USE THEM!!!

  • silestanix Mr H (@silestanix) reported

    Just been told @virginmedia that this problem will be fixed at 5:30PM...! That is a WHOLE working day! Pardon my language man but what ********? And then you don't want to compensate for us having to use our mobile data by knocking a few quid off the bill! Absolutely horrendous.