Virgin Media outages and service status in Lewisham, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Lewisham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Lewisham, England
The most recent Virgin Media outage reports came from the following cities: Poplar, London, Hackney, Croydon, City of London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Ilford, Wembley, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar
|
Internet | 16 minutes ago |
|
London
|
36 minutes ago | |
|
London
|
Internet | 38 minutes ago |
|
Hackney
|
Total Blackout | 55 minutes ago |
|
Croydon
|
TV | 3 hours ago |
|
London
|
Total Blackout | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
-
David Macfarlane (@DigitalDaveMac) reported from Wandsworth, England@virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys
-
David Macfarlane (@DigitalDaveMac) reported from Wandsworth, England@virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service
-
Ellen Monaghan (@monaghan_ellen) reported from Camden Town, England@virginmedia Signed up for a text, got a text, sorted. Good service. Clever
-
Shaki 2.0 (@ShakiAgain) reported from Camden Town, England@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw
-
Christopher Golds (@chrisgolds) reported from Wandsworth, England@chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.
-
Ryan Curtis-Johnson (@racj25) reported from Camden Town, England@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone
-
John Thombs (@thombie123) reported from London, EnglandVirgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
-
Ryan Curtis-Johnson (@racj25) reported from Camden Town, England@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv
-
glen william pratt (@glenwil) reported from Poplar, England@virginmedia What a load of rubbish - again it is me who is left to resolve / investigate the resolution that you likely won’t understand or resolve.
-
Cllr Ian Manning #FBPE 🔶 🔶 🔶 (@IanGManning) reported from Poplar, England@KrossPunk @virginmedia Yeah, I'll do that as soon as they've had their month. Really serious for me as I need internet to support constituents. I've messaged @Moneybox as well, clearly an issue affecting multiple people!
-
Sabrina (@HolisticSabrina) reported from London, EnglandVirgin media are hands down the WORST WiFi providers omg.
-
CraftivistCollective (@Craftivists) reported from Hackney, England@virginmedia The person arrived 3:30pm but was lovely & fixed the problem.
-
glen william pratt (@glenwil) reported from Poplar, England@virginmedia You seem to miss all the points - I’m still the one pursuing all of this - there’s is no attempt to reach out from virgin media at all. Truly crap customer service
-
CraftivistCollective (@Craftivists) reported from Hackney, England@virginmedia I was given no explanation and no courtesy call. I was told that they don’t do either when I asked why I wasn’t. I appreciate your speedy reply thank you 😊 & I would really appreciate you implement both since your customer service person I called said you don’t do either
-
Ellen Monaghan (@monaghan_ellen) reported from Camden Town, England@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted
-
Phil Daoust (@philxdaoust) reported from Lambeth, EnglandCrappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever
-
Ellen Monaghan (@monaghan_ellen) reported from Camden Town, England@virginmedia no tv service. No answer from 150 customer service. What’s going on
-
CraftivistCollective (@Craftivists) reported from Hackney, EnglandSeriously @virginmedia you tell me your technician will arrive between 8am-12pm today. They don’t. I hear nothing. I call & am told they will arrive 3:30pm & “we do not provide the service to tell you they will be arriving later” & I can’t contact the tech = Awful system/process
-
Mary Greenland (@MerveYesilyurt) reported from Hackney, England@virginmedia I contact with your customer support all they do is charging additional for wifi booster without making sure it works properly. We need a sufficient solution on that
-
Jeremy Gibson (@jezgibson) reported from Croydon, England@virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Churchlard (@churchlard) reported from Sompting, England@virginmedia @52marathonman Now have to wait until 19th July, absolute rubbish, apparently they had no contact details for me, yet had sent me 17 emails and a similar number of texts! Appalling service, so much for being new business!
-
HammerIt (@HammerIt1) reported@virginmedia @hammerit Recognized on their website. Due fir delivery by Eddie between 1026 and 1126 today. Help !
-
Eleanor O’Connell (@e_oconnell) reported@virginmedia We have been without proper service since Tuesday, last night we were told the issue in the area was resolved and this morning we have no internet. This is extremely disruptive for working from home, why we weren’t notified prior so we could make other arrangements?
-
Nell Loves Star Trek (@SciFiCopy) reported@virginmedia Hi. I want to cancel my monthly mobile phone contract and I don’t want to take the number with me. I got a STAC code and found that the contract didn’t cancel. I can’t find a page on the website that tells me how to just cancel the contract.
-
Sam Sam Walters (@SamSamWalters1) reported@virginmedia We moved home, took all our current equipment with us, when we phoned to confirm our move they decided to cancel our old account and set up a new one which we later found out was not necessary, we now have no internet as you are failing to reconnect us.
-
Craig Smith (@weemidge1989) reported@ScottishSun would you be interested in my story about @virginmedia and how they deal with complaints and damaging my property and not caring or dealing with my complaint
-
Kevin Betts (@52marathonman) reported@churchlard @virginmedia Sounds familiar, mate. I think I’m going to move to the new Gigabit service that’s here in Worthing. I just need to work out how to make sure I get BT Sport still
-
Theo (@theoj1) reported@virginmedia I’m sick of you constantly having outage in our area funny how I never get a discount when this happens on a weekly basis 😡how is there an outage today when we are having to work from home 😡 you are just so **** it’s unbelievable 😡
-
Churchlard (@churchlard) reported from Sompting, England@virginmedia @52marathonman They are useless, had an installation due on Wednesday of this week, they emailed me Wednesday morning to say they couldn’t instal as they had been unable to gain access on Monday. Never did they mention needing access on Monday, and I was home all day and no one rang bell!!
-
Umair (@UmairGamingYT) reported@virginmedia Really bad