Virgin Media Outage Report in Coldblow, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coldblow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coldblow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 17: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Coldblow, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Croydon, London, Dagenham, Tower Hamlets, Southwark, Waltham Forest, Romford, Poplar, Caterham, Newham, Ilford, Orpington, City of London and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Croydon |
Wi-fi | |
| London |
Internet | |
| Dagenham |
TV | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coldblow, England
Latest outage, problems and issue reports in Coldblow and nearby locations:
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia Hello - it's been a week so far. Still no broadband. Still no information. Still no contact. Continued dreadful service from Virgin. What can you suggest, please?
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time
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Christopher Brand
(@MrChrisBrand) reported
from
Walthamstow, England
How about everyone who will lose work due to the @virginmedia outage send them invoices for the lost earnings?
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Rampopo
(@Rampopo) reported
from
Stratford, England
Hello @virginmedia no service at all, whole of our street in E15
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Deborah Barnard
(@pantolady) reported
from
Bexleyheath, England
@JulieBoon @kimbochambers I think it was a Sky problem. Ours was fine on virgin media x
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jordan
(@wharfyoung) reported
from
Poplar, England
So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them
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jordan
(@wharfyoung) reported
from
Poplar, England
@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia for something that's costing me a lot of money your service really is sub par at best! #virginmediadown
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia There's the problem. Service status says 'no known issues'. Phone line says service interrupted back by 1000. Confusing information and inaccurate? The service has been dreadful for FOUR days now!
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia None, sadly. Email updates promised & never arrived. A call from an engineer also promised & never happened. The social media team have been responsive. Other parts of Virgin much less so.
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia Your website said that by 23:30pm last night the issues would be sorted it is now 10:45am the next day and it's still not sorted why am I paying for a terrible service??
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Elizabeth Silva
(@faysasilva) reported
from
Islington, England
@virginmedia can you tell me why my internet connection is gone from the outside of my house? You have left me 3 days without internet for 3 days with no explanation and now when I call your customer service you tell me n a recorded message an engineer is coming and when I call
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia AN ESTIMATED FIX TIME OF 11:30PM ARE YOU KIDDING ME!!! AND YET YOU'LL STILL GOING TO BE CHARGING ME EVEN WHEN I HAVE NO SERVICE
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Aurélien
(@aur_elien) reported
from
Hackney, England
@virginmedia It says on that website that the issue my be fixed by 5pm on Monday! More than 3 days to fix an issue... It shows how much you care about your clients. Appalling.
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia Hi - still no broadband! Day four now. Conflicting information on the website and the phone. Can someone help? This is a really dreadful service
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
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💙Julie Featherstone 🇪🇺 🌹 💚✊🏿
(@jujurants) reported
from
Stratford, England
virgin media down in E7 #virginmedia #servicestatus
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Aurélien
(@aur_elien) reported
from
Hackney, England
@virginmedia Hi, I’m in East London and the internet has been down for 24h now. When are you planning to fix the issue??
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gruntled_thx 🇺🇦
(@GruntledT) reported
@virginmedia I was looking for something, but my customer experience of last night kind of sealed the deal to stop paying you and remove most all of my services. Shame, because recommendations of your services have been rescinded to other contacts so they’ve got freesat now and I will too
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Alex Jackson
(@alexkeysjackson) reported
@virginmedia Yep, it has diagnosed on that link that there is an issue with my broadband. It currently says Virgin will try to fix it by 21.05. That isn't exactly useful when I have deadlines to meet this afternoon.
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Ebony Leigh Collier
(@ebonyleighpsych) reported
Hi @virginmedia, I’ve had two payments taken this month instead of the one for my broadband. I’ve tried emailing to resolve this but I’m getting irrelevant responses. Please can you help?
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Gruntled_thx 🇺🇦
(@GruntledT) reported
@virginmedia You may well do, but you also make it an absolute nightmare for existing customers to change their products to help reduce costs. You’re only focused on upgrades and new customers. Rewarding my 12 years with you with difficulty contacting you and a 2.5 hour wait isn’t good Enid
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Gruntled_thx 🇺🇦
(@GruntledT) reported
@virginmedia I hope you understand that offering new customers the same packages at less than 50% of existing customers is one reason, coupled with a very poor customer service process for existing customers seals it. Likely we won’t be seeing you for a while until this changes.
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Cake My Day
(@GDandSoyaFree) reported
@virginmedia Of course you'd recommend not cancelling the direct debit, as a company you want the money. Me as a company has lost 10 days of business, so how will you compensate for that? I WILL NEVER RECOMMEND @virginmedia EVER AGAIN. No-one ever calls back, ever!!! Useless team all round.
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Charlotte Bright
(@CVJBright) reported
@virginmedia absolutely shocked with the lack of respect I’ve been shown by your customer service team today, I’ve been trying to get to the bottom of many issues for months now, virgin media team have messed up on a few occasions and now that I’m trying to leave because of the
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anxious millenial *******
(@shitehead_) reported
@virginmedia your insipid automated system won't let me talk to anybody because it thinks I haven't paid a bill that WAS paid by direct debit. Your daft SMS system doesn't work either, it just keeps asking me what service I'm asking about and then if I want to switch to whatsapp.
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Caz@GR8
(@CazGR81) reported
Horrendous customer service @virginmedia out of contract and best they’d offer a customer who’s been with them from the start is a £2 month discount over my out of contract service with less TV..! SKY over to you..
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Big Pete W
(@BigPeteW2) reported
Have you heard about @VirginMedia ? 📺 ⚽ 🎮 two 50 plus minute phone calls to have a faulty hub replaced and the issue still exists and no new hub on the way. Fobbed off time and time again.