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Virgin Media

Virgin Media Outage Report in Coldblow, Greater London, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Coldblow, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coldblow, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Coldblow, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Barking, Gravesend, Newham, Ilford, Southwark, Hackney, Caterham, Islington, Waltham Forest, Dagenham, City of London, Tower Hamlets, Poplar, and Orpington.

CityProblem TypeReport Time
Croydon Internet 14 hours ago
Barking Internet 14 hours ago
Gravesend Internet 18 hours ago
Newham Internet 20 hours ago
Newham Wi-fi 1 day ago
Ilford Wi-fi 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Coldblow, England

Latest outage, problems and issue reports in Coldblow and nearby locations:

  • kimweston90
    Kim Weston (@kimweston90) reported from Bromley, England

    @virginmedia don’t appreciate being hung up on by your despatch team. I’m aware of an issue today in the SE20 area, however I have had issues with my connection for the last week - could you please help since your call centre won’t?

  • Jamesmeredith
    James Meredith (@Jamesmeredith) reported from Camberwell, England

    @CommunityFibre @virginmedia #broadband #internet I cancelled Virgin Media broadband in January due to poor customer service and very poor upload speed. Community Fibre are an amazing company! Speeds upload & down 150meg half the price of Virgin. Cust Serv outstanding!! CF!👍🏻👍🏻👍🏻

  • JP_Goddard
    John Paul Goddard (@JP_Goddard) reported from Bexleyheath, England

    @virginmedia what a joke! Tale of two cities. One advisor couldn’t be more helpful when I rang up with a complaint - I even ended up adding to my package. One was rude, patronising and obnoxious. I get a 14 day cool off might just cancel it. Fuming 😡😡😡

  • marcustucker
    Marcus Tucker (@marcustucker) reported from Tottenham, England

    @virginmedia I've already spoken to them many times including tonight and they can't do anything other than tell me that the date has moved yet again. Nobody seems to be able or willing to fix your broken status system.

  • marcustucker
    Marcus Tucker (@marcustucker) reported from Tottenham, England

    This was day *15* of working from home with no broadband thanks to @virginmedia and no reliable information about fixing the outage, no provision of an alternative connection (e.g. 4G dongle) and many hours wasted on hold. No wonder they are worst-rated by @WhichUK - avoid! 🤬

  • marcustucker
    Marcus Tucker (@marcustucker) reported from Tottenham, England

    @virginmedia Your service status online tells me everything is fine, even when I run a test, while tech support can only tell me that there IS a fault and the estimated repair date has been shifted yet again, this time to April 21st. SMS updates are useless too. It's absolutely infuriating.

  • marcustucker
    Marcus Tucker (@marcustucker) reported from Tottenham, England

    @virginmedia No coherent reason for 17 days of unusable broadband. Yesterday was told there was an SNR issue, today I was told everything is resolved but my awful bandwidth still shows otherwise. I'm now on a 3 day bandwidth check, which is at least different, possibly progress possibly not.

  • marcustucker
    Marcus Tucker (@marcustucker) reported from Tottenham, England

    @virginmedia Surely you must agree that your service status is useless if there's a fault for 15 days but doesn't once give me a correct status? Why is the status tool broken and why is it not being fixed?

  • pantolady
    Deborah Barnard (@pantolady) reported from Bexleyheath, England

    @JulieBoon @kimbochambers I think it was a Sky problem. Ours was fine on virgin media x

  • GoodbyeCook
    Villain in Tinseltown? (@GoodbyeCook) reported from Hackney, England

    @virginmedia What the hell id going on.Yesterday and today mornings no service at all. Crap.

  • BhaviniShah
    Bhavini Shah (@BhaviniShah) reported from Bexleyheath, England

    @virginmedia Thanks - it's actually a poor customer service complaint. I'll send a text. Thanks

  • 303marty
    Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported from Romford, England

    @virginmedia Another nuisance call from Virgin overseas..Disgraceful...telling me I was going to get the Boxing channel as I was a valued customer all for another an extra £8 a month..You have had one warning do something about it or I will report you.........

  • peterpintodesa
    Peter Pinto de Sa (@peterpintodesa) reported from Tottenham, England

    @virginmedia Hello - it's been a week so far. Still no broadband. Still no information. Still no contact. Continued dreadful service from Virgin. What can you suggest, please?

  • Om3gaPh0enix
    Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England

    @virginmedia WHY IS YOUR SERVICE SOOOO BAD SECOND TIME IN A WEEK

  • faysasilva
    Elizabeth Silva (@faysasilva) reported from Islington, England

    @virginmedia can you tell me why my internet connection is gone from the outside of my house? You have left me 3 days without internet for 3 days with no explanation and now when I call your customer service you tell me n a recorded message an engineer is coming and when I call

  • Om3gaPh0enix
    Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England

    @virginmedia AN ESTIMATED FIX TIME OF 11:30PM ARE YOU KIDDING ME!!! AND YET YOU'LL STILL GOING TO BE CHARGING ME EVEN WHEN I HAVE NO SERVICE

  • peterpintodesa
    Peter Pinto de Sa (@peterpintodesa) reported from Tottenham, England

    @virginmedia None, sadly. Email updates promised & never arrived. A call from an engineer also promised & never happened. The social media team have been responsive. Other parts of Virgin much less so.

  • marcustucker
    Marcus Tucker (@marcustucker) reported from Tottenham, England

    @virginmedia Your various automated customer service systems are a horrible mess, they flat out contradict each other! It's shamefully bad & has been so for a long time so this can't be news to you. Why have @virginmedia STILL not done anything about these basic customer experience problems?

  • faysasilva
    Elizabeth Silva (@faysasilva) reported from Islington, England

    @virginmedia That might be the case for others but In Our estate we have been instructed by the engineers to call virgin for an internal switching of service as the new connections are live . The main point is I’m without service I can’t work, no TV no phone and will be until Monday according

  • Om3gaPh0enix
    Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England

    @virginmedia Your website said that by 23:30pm last night the issues would be sorted it is now 10:45am the next day and it's still not sorted why am I paying for a terrible service??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TashaSigsworthx
    Tasha Sigsworth (@TashaSigsworthx) reported

    How many times will @virginmedia promise a manager will call you back before a manager actually calls you back? Can’t believe how poor the customer service (and the actual broadband) is. Should have stayed with BT🙄

  • fififield
    Fiona Field (@fififield) reported

    @virginmedia Here’s an example of how incompetent your customer services team are. Yesterday I eventually got through to someone that could help me… had to speak to three people first! They said I need to have another engineer sent out to my property this week. They suggested Tuesday 1/4

  • Jaymead109
    Jason mead (@Jaymead109) reported

    @virginmedia You can go **** yourself you stupid piece of ****. This is the 3rd time in 5 months of my internet getting issues and you just cant help but **** us over can you. You honestly wouldnt think vigin ******* media would **** anyone guess not.

  • richcon98
    Richard Conway (@richcon98) reported

    @virginmedia why when you want to get onto Virgin connect you have to chose a stupid avatar. Why can you just not sing in? Seem ridiculous and in some way controlling…..

  • Jaymead109
    Jason mead (@Jaymead109) reported

    @virginmedia Well you are not ******* sorry st ******* all because whenever we get it fixed you **** it up again literally 3rd time in like 2 months honestly stop tampering with it you ******* moron

  • Christo62584173
    BR1NGTH3P4YNE (@Christo62584173) reported

    @virginmedia Continuous intermitent issues for 6 month, Days wages have been lost we got told an engineer would be out on the 8th and didn't turn up. I need the wifi at it's best because it's how I make a living, my partner had to take days off work and we don't know if she'll be compensated

  • 1stggman
    GGMan (@1stggman) reported

    I looked at Openreach to website to see if August is the earliest for installation and if True, I will need to cancel contract and stay with Virgin Media 1GB services. Only switched due to it being cheaper and having double upload speeds. Can I contact Openreach directly myself?

  • OhWhatN0W
    Oh What Now (@OhWhatN0W) reported

    @virginmedia Seems your checks don’t check very well. Still have robot voices, still have sound cutting out, still have **** slow broadband. Your checks say all is well, I can only conclude that a rubbish service service is normal service?

  • rykyuby
    Rykyuby (@rykyuby) reported

    @HeyItsMystic @virginmedia @TwoPaddocks yeah good fight actually getting a useful solution from virgin media because they only say the following 2 things !.its working fine on our end 2.. have you tried resetting your internet? for a company called virgin they sure do love ******* people over

  • kirstyrosenunn
    Kirsty Nunn (@kirstyrosenunn) reported from Guildford, England

    Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating