Virgin Media Outage Report in Coldblow, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coldblow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coldblow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 17: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Coldblow, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Bexleyheath, Romford, Poplar, Ilford, Newham, Harringay, Dagenham, Croydon, City of London, Southwark, Islington, Orpington and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coldblow, England
Latest outage, problems and issue reports in Coldblow and nearby locations:
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Zahida
(@zkhussain) reported
from
City of London, England
@virginmedia can you please answer your phone as I want to cancel my contract. Or give me an alternative number to contact you on.
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?
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amanda
(@amanda11350524) reported
from
Ilford, England
@virginmedia Having spent from 9.30am to 2pm on the phone yesterday to virgin media and asking for my complaint to be resolved and escalated having been put through to every different department…… complaint manager not available!!…. Call again exasperation!
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!
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Francisco Soler (Jr)
(@jrseloto) reported
from
City of London, England
@virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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Steve wilson
(@muzzlejuice) reported
from
Sutton at Hone, England
@virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate
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Jeremy Shackleton
(@shackmeister) reported
from
Croydon, England
Dreadful sales call from @virginmedia. I need broadband, Sky & BT sports. Best deal requires having a load of unwanted extras apparently. No attempt to qualify my needs just clearly underpaid & commission desperate sales staff relying on a very bad script. #badservice #badselling
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.
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Aneesh Varma
(@AneeshVarma) reported
from
Bromley, England
@virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
@virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
@thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.
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VM
(@BowTieMendoza) reported
from
Camberwell, England
@virginmedia After 4 months of saying street works on going just got call from @virginmedia construction team that my building is not serviceable and not able to provide service how is this even allowed #virginmedia #poorcustomerservice
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Whyteleafe, England
@virginmedia I’m currently in a WhatsApp message with customer relations. I say that, they responded almost an hour ago.
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Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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Gokce Pehlivanoglu
(@GokcePehlvnoglu) reported
from
Walthamstow, England
@virginmedia seems like it’s time to finish with Virgin Media. I had connection issues for the last one week every morning and evening, now finally my rooter is dead and I need a technician, the earliest slot was on Saturday!
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Kirk
(@Kharsikar) reported
@MartinSLewis I am in a dilemma as I will be moving out in a few months due to house sale. Virgin Media will be increasing my price from £63.44 to £72.44 😱 They state I have until 9th March to cancel. House sale might not complete before then.
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Mark Hollis
(@HollisMark) reported
@WalkernBoro @virginmedia I renegotiated my contract down with them on Monday. Got an email Wednesday saying it was going up £9. ******* *****.
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Mark Hollis
(@HollisMark) reported
@WalkernBoro @virginmedia They'll put it down if she goes back on contract. I went from 36 to 66 at the end of the period, called them and said I wanted the same package cheaper or I was going to BT and they put it back down. Then up to 45 2 days later. Still cheaper than I can get elsewhere, but...
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Warren
(@Warren43869105) reported
@virginmedia @EAHelp is not being to play for over a day also @virginmedia fault? I think you need some better network engineers maybes Virgin could help you with that...
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Pavlovs Tortoise
(@PavlovsTortoise) reported
@JiffyRugby @BritishGas I remember an 18 month saga with Virgin Media after I had left my apartment. Tried every social media platform to contact them after hour long non answered phone calls. Eventually nearly broke down in tears when one of their legal team called to say they were sueing me..😬
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asan
(@asan_0_0_0) reported
@virginmedia I was told after Boxing Day that the problem will be solved on 5th of January … but it still there. Very unstable internet so I no longer be able to work at home. There was no internet again last night and this morning too.
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Danny O'Connor
(@Dannyoconnor430) reported
@Financial_Orbit @truemagic68 Hence why Virgin Media are being suddenly quite helpful in areas it hasn’t been available. Competition pushes down prices for consumers monopolies don’t.
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Alex eason
(@Alexeason18) reported
@MartinSLewis My virgin media has been garbage for almost a year, customer service is non existent ! My contract is up in April then am off, been a customer for years and years, no more... terrible service
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douglas kerr
(@douglas187k) reported
@virginmedia always buy a ****** wen u join big virgin chinese hotline ville cause thats all u get.swear dont join there murder.promise th world giv u a mare fiixing there lies they promised.terrible company an worse broadband.shame really
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Kyle Jones
(@KYL3JONEZ) reported
@virginmedia can you employ people that speak and understand English!!! Remind me what country we are in again? Hour and 15 minutes on the phone just to pay a bill. 😡🤬 @richardbranson your customer service is 💩.