Virgin Media Outage Report in Coldblow, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coldblow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coldblow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Coldblow, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Hackney, Harringay, London, Islington, Orpington, City of London, Waltham Forest, Newham, Southwark, Tower Hamlets, Ilford, Bromley, Bexleyheath and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Croydon |
Internet | |
| Hackney |
Internet | |
| Harringay |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coldblow, England
Latest outage, problems and issue reports in Coldblow and nearby locations:
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Tim Davies
(@TimHDav) reported
from
Tottenham, England
@virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Muhammad Saeed Mulla
(@mmulla) reported
from
Walthamstow, England
To be fair, this is probably a PR person tweeting this, but really bad PR for @VirginMedia if they think that this is secure. Plus they missed the whole point, which was that the password was stored in plaintext.
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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Sophie
(@sophie_9_) reported
from
Crayford, England
@Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell
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Aubrey Davis
(@aubreydav1s) reported
from
Ilford, England
@virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well
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Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.
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Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
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potentialproductionzmusic
(@potentialprodz) reported
from
Hackney, England
7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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Holly Christie
(@Holly_Christie) reported
from
Walthamstow, England
@james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...
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CD 🌸
(@channa_2012) reported
from
Hackney, England
I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Thank you for your response, the TV connection is still often very slow or (having just come home from work) currently not connecting to Netflix or catch up (error NW-2-5)
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Paul Dart
(@Enfield67) reported
from
Ilford, England
@virginmedia We’ve got through and the customer service man was very rude
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Pedagoth
(@pedagoth) reported
@virginmedia My internet has gone down again. Is this another National outage?
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Magikos_IT
(@Magikos_IT) reported
@virginmedia @vmbusinesshelp Still having problems today. This looks like a routing issue to me across the core of the VM network. Pings and trace routes all fine until we hit the VM core. Tested from VM, BT and Zoom networks to verify.
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xSILENTWOLFx92
(@xSILENTWOLFx92) reported
@virginmedia what is even going on with your Internet I've got the top Internet package and it keeps dropping the WiFi been like this for about a week now but I'm still expected to pay full bill for partial service
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Kevin Loquacious 💙
(@talkstoooomuch) reported
@virginmedia My clinically vulnerable 76yr old Mum has lost her landline no after 45 yrs. This is the no her GP, specialists etc call her on. She had no warning. 3 calls in, you still haven't reconnected her to it. Her life is literally at risk. Why don't you care? Fix this.
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ali hewitt
(@alihewitt01) reported
@virginmedia could you please please please sort out the broadband issues in the Nottingham area. Ours is cutting out every day for long periods. Very frustrating, especially when people are trying to work from home.
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Katrina McMullen
(@DrKatMcMullen) reported
@virginmedia another day of intermittent or zero service. No area problem when I check, “restart hub”, told to book engineer, you then cancel engineer as yes there is an area issue. Rinse and repeat every day.
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Steve
(@LGTechSteve) reported
@Izzywildheart @virginmedia @NatGeoUK Check HDMI cable then restart box, that doesn't sound like a network issue but more a box-TV issue 👍🏻
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Paul
(@_LoneWolf_) reported
@virginmedia Connection seemed to have improved so I made the mistake of cancelling my Saturday appointment. Within 5 minutes the connection was down again then kept going up and down all night.
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Riddim Ryder
(@Staceylee) reported
@virginmedia had A 30 day monitor in place, now that’s finished I haven’t even heard off you regarding my complaint been 30 days @Offcom no one has contacted me about resolution regarding poor internet service received!! Pointless calling call centre as their understanding is 0
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James Harrison
(@JNH77) reported
@virginmedia ever since I “up” graded to a 360 box I’ve been having problems. No wifi and not TV this morning. Great. What is today’s problem affecting the service? I’m not paying you a penny until you fix my service