Virgin Media Outage Report in Hextable, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hextable, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hextable and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hextable, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Redbridge, Tower Hamlets, East Ham, Basildon, Hackney, Leyton, Ilford, Lewisham, Southwark, Croydon, Bermondsey, Dagenham, Thamesmead and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Bromley |
Internet | |
| London |
Internet | |
| Redbridge |
||
| London |
Internet | |
| London |
Total Blackout | |
| Tower Hamlets |
Community Discussion
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Virgin Media Issues Reports Near Hextable, England
Latest outage, problems and issue reports in Hextable and nearby locations:
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia I can’t seem to be able to reset my password for my account. Is there any way you could help me please?
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
Props to Lee on the social media team at @virginmedia for resolving our broken internet and telly services
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Anuradha
(@fatsherkey) reported
from
Bromley, England
@virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?
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Clare Nightingale
(@MrsCNightingale) reported
from
Bromley, England
@virginmedia my hub 3 is not showing up for WiFi and I can’t get any help from you?? Only been with you for 2 months.
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms
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Susan Elizabeth
(@JetsetSusan) reported
from
Hackney, England
@virginmedia Internet not working at all and router has no lights on. Yes, it’s plugged in. What’s the issue? Can’t get through to anyone on the phone.
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I have a hub 3. I’ve used the app and it acknowledges black spots in the bedrooms, within 20 ft of router. I got a link for a free booster, but the link was dead. I need help to get these issues sorted. CS. are uncontactable. There are no more trouble shooting steps left!
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Vish
(@VishP19) reported
from
Ilford, England
@virginmedia #virginmedia Yes. A call to say they can’t make it! Would rather I was notified in the morning than wasting my day waiting. Shockingly poor customer service!!
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Susan Elizabeth
(@JetsetSusan) reported
from
Hackney, England
@mikast71 @virginmedia Thanks. I also finally got through to a human who said “everything looks fine on our side, sorry you’re having problems.” Kind of at a loss here. Just going to stop the direct debit for the month to see if that generates a response from them.
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’d gladly text for some help! Off tomorrow, have the time. 😎
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down
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Stephen giles
(@stephengiles14) reported
from
Dartford, England
@virginmedia my service is intermittent and cannot connect to the hub, just not great I have tried to call you but no one is working on the call centre!
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Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
@virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing
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Rob McGowan
(@Urzzz) reported
from
Bromley, England
@virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia @ksw1980 My bill has been paid and that’s resolved. The issue now I believe is with your website. I enter my new password but cannot click the second box to confirm my new password.
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
I see you @virginmedia after an hour of waiting you just hang up. This is rubbish
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m feeling so frustrated and fed up! I’ve had issues since Wed, when everything went down for 24 hours, now no wireless gadget will work correctly, very weak signal. Spend over an hour waiting fir CS to answer, he told me only option, PIN reset and put phone down!😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil clement
(@psclement) reported
@virginmedia Yay they told me there’s no problem, lol speaking to cancellations instead then
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⭐️⭐️⭐️Tricky ⭐️⭐️⭐️
(@rich_tricky) reported
@virginmedia Previously offered callbacks by managers which never ever materialise either.Latest was that they wouldnt book a fault engineer yesterday but someone would call be back for an engineer 4 the intermittent service I am getting.Called back later & found out no fault was even logged
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Nina Wilde
(@NinaWildeUK) reported
@virginmedia The latest one you have Only had it changed last month It's awful The reach is a disgrace
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Oh-Humans
(@humans_oh) reported
@virginmedia According to that crap site, as of this moment it states:Open: looking at the issue and will be back soon. Last entry is dated the day I made the complaint. Tumbleweeds since. Virgin even had cheek sending a survey yesterday to ask how my experience has been in handling this!
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Garry Voss
(@gwfvrowell) reported
@virginmedia I work from home and this is unacceptable, my company IT dept. Pinged my IP address and the latency is appalling it fluctuates and stops all together at times yet I am still paying for a better service and no one at virgin notified me of the ongoing issue
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1_incomplete
(@1_incomplete) reported
@virginmedia Thanks for getting back me. I’ve done everything, quite a few times, even a hard reset. Your app says my connection is “great” but does it look like it? I need someone to come and have a look. I’m paying over £50 for just Broadband and it’s poor.
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Michael James Burke
(@MikeBurke92) reported
@virginmedia got the phone put down on me twice trying to speak to you. How do I speak to you?
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Sara Stockwell
(@segstocky) reported
@virginmedia please can someone call me back regarding my complaint have called on two occupants been told someone would be calling me !
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I'm Juggy not Noel
(@gallagher1aaa) reported
from
Leicestershire, England
What **** is blocking my internet @virginmedia , it’s in a open space, switched it off and on, stood on one leg, got full bars but still won’t let me watch a basic YouTube video on my phone
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KM 🌺
(@karynmills_) reported
@virginmedia Yes but I’m not satisfied with the response - I feel like after over two months nearly of waiting I’ve been fobbed off and told to contact again despite my complaint?!