Virgin Media Outage Report in Hextable, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hextable, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hextable and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Hextable, Kent, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, Woolwich, London, Newham, Barking, Ilford, Hackney, Tower Hamlets, Deptford, Leyton, Bermondsey, Grays, Dagenham and Lewisham.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
||
| Croydon |
Total Blackout | |
| Southwark |
Internet | |
| Woolwich |
Wi-fi | |
| Woolwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hextable, England
Latest outage, problems and issue reports in Hextable and nearby locations:
-
Lisa January
(@dragonlovingLFC) reported
from
Bromley, England
@Xs1ghtTV @virginmedia Mine shown me the 4 small screens of football and to sign in but wouldn't accept the login details.
-
Hari Patel
(@harispurs82) reported
from
Hackney, England
Thank virgin media just received the email. I trust you can sort out the issue without any further problems
-
Lisa January
(@dragonlovingLFC) reported
from
Bromley, England
Trying to watch the footie on the @virginmedia app. Watch the first few mins then signs me out. My correct login doesn't work. Makes a change from their dodgy signal. Fecking useless
-
frank #13 🏴🏴
(@frankroe2) reported
from
Basildon, England
@virginmedia Our virgin remote has stopped working, tried re pairing and new batteries but won’t turn volume up or down or tv on/off
-
Jerry Daykin
(@jdaykin) reported
from
London, England
@MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂
-
Kevin B
(@GT_B4_Kevin) reported
from
Romford, England
@virginmedia I had an email Monday saying i was due a refund but there was a problem with my information and to click on the link ! Of course i deleted the email as it was obviously not from Virgin media , they got my regon code rong as well as not using my name on the email !
-
Brenda Franco
(@joybrenda) reported
from
Ilford, England
@virginmedia , Hi is there a problem with Virgin mobile, as txt messages are taking about 4 hours to appear. Thought it was one offer on 5th march, but just received txt sent about 9.30 last night.
-
James H
(@jameshirsz) reported
from
Croydon, England
@virginmedia Service is available in the area, completed the engineer form 2 times in last 8 weeks. Builders confirmed that engineers were already there. Everytime I contact sales I am asked to fill out the same engineering visit form. Asked if they can talk to a engineer. They said no.
-
Sophie
(@SophieHTayler) reported
from
Bromley, England
@virginmedia Online it says no issues, on the phone it says there are issues in this area
-
kylie4bob
(@kayfourbee) reported
from
Hackney, England
@virginmedia no service in N16, or much of London and the service status page is down. Time to wake up the press team I thihk.
-
Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia I’m disappointed to say the least. I’ve requested for my service to be cancelled instead you sign me up for a new package and add an extra £10 to my bill.i no longer want your service..!
-
A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia
-
Nico Macdonald
(@Nico_Macdonald) reported
from
Poplar, England
@tomfenn8 @elondems There's a lot @virginmedia does well, particularly on the setup, online configuration and admin sides. But when it goes wrong they fall apart. After 4mnths of this we went @Hyperoptic and never looked back. VM uninterested in my feedback on its failings. As to the street boxes...
-
Lisa Pursey
(@LisaPursey) reported
from
Hackney, England
@virginmedia is there problem with broadband in the n16 can’t connect to anything at all website checker not working
-
Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia it’s frustrating that virgin media CAN NOT fix our broadband and internet in Sw4 8Dw!!!! We’ve been waiting for more than a week and still slipping to another day and so on! I’ve had enough and moving to a better provider Sky...
-
Jim Giordan
(@JimGiordan) reported
from
Hackney, England
Why did I bother with spending 45 mins on hold trying to get help from @virginmedia when one look at twitter told me how to sort it #virginmediadown change your DNS to 8.8.8.8
-
frank #13 🏴🏴
(@frankroe2) reported
from
Basildon, England
@virginmedia why is so hard to get in contact with you, it’s like you don’t want to help.
-
Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@GingernutHeg @virginmedia @virgvimedia Yeah I got scammed can’t believe how stupid I was #embarrassing
-
Mariana Graca
(@M_LCGraca) reported
from
Hackney, England
@virginmedia @EstherdeJ @virginmedia also been down in Hackney East London
-
alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia Hardwired is OK Wi-Fi is always rubbish and so can't connect to watch Netflix you tube it to other boxes as V6 primarily use Wi-Fi and not cable. Poor choice. A total waste of my 130 month and thousands on #4k #oled @LGUK TV I bought
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
paul harden
(@hard_one311) reported
Don't ever used @virginmedia they really aren't worth a cup of cold piss and their customer services are ****!
-
sunil tantepudi
(@STantepudi) reported
@virginmedia such a poor customer service you got..If a Tech support personnel (some Nicholas) beleives he can rudely cut customer call then he must be sure your org can do nothing to him. What complaints procedure do u have, if any? not that I have any high hopes..
-
Val Langford
(@LangfordVal) reported
@virginmedia good thing I've got an office i can go to as internet's been down all day. Daughter not so lucky...as a Digital Coordinator she's had to tether to 4G all say. Far from ideal.
-
David John Brady
(@bradydavidjohn) reported
from
Leeds, England
@virginmedia - (1) you are trying to charge me £104 for a £30 per month contract that has ended, I set up a new deal but still are refusing to allow to pay a normal price for one month. Complaint raised, phone call wasn't listened to, blanket resolved complaint email when the...
-
ceara
(@cearacleveland) reported
@virginmedia why is it impossible to speak to someone either online or on the phone about getting a booster? your app just takes me to a page to register my interest for a pod, which doesn’t help. it shouldn’t be this difficult to speak to someone.
-
Kalisha Forrest
(@fokalisha) reported
@virginmedia It’s a long story, I’ve tried to log a complaint twice also which hasn’t updated on my account so I don’t think it’s been recorded on your system. Spoken to 3 different people, all rude and gave different answers. Your website states you are willing to help those struggling!
-
JWL
(@JamesWalkerLyon) reported
Another Virgin Media Broadband outage in Blackhall EH4. 3 in as many days. Useless!
-
Sarah Wiseman
(@sarahwisey) reported
@virginmedia Also, that link isn’t working or recognising my password or username (the one I’ve used to sign in via the link in the email I was sent - edge worked, but not chrome) so I cannot see if there are outages - it’s also been poor since we installed it
-
GJM
(@zombie_apoc1) reported
@virginmedia Hi Gareth I certainly will. I’m waiting for someone to reply to my last message because I still feel being charged for 1GIG since the start without the service is unfair. Why should I be liable for £180 when I rarely had full internet and when it was working it dropped constantly
-
CaptainCucumber99
(@Ryan_Meldrum_99) reported
@virginmedia Yes the issues are WiFi only and no there is no issue with signal the hub just disconnects from everything at random times for a while, turns back on again then repeat. It’s been happening for at least 4 months now