Virgin Media Outage Report in Hextable, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hextable, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hextable and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (8%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Hextable, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Poplar, Southwark, Newham, Orpington, Ilford, Croydon, Basildon, Bromley, Hackney, Romford, Caterham, Waltham Forest and Longfield.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| City of London |
Phone | |
| Poplar |
Internet | |
| Southwark |
Internet | |
| Newham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hextable, England
Latest outage, problems and issue reports in Hextable and nearby locations:
-
steve
(@steve01395341) reported
from
Crayford, England
@virginmedia I’ve never had this problem before
-
Alison Price
(@alij_price) reported
from
Bromley, England
Die to have @virginmedia installed 13/3 they turned up today for outside works and found a blockage so another permit needed before the work can go ahead! Customer service useless!!!
-
steve
(@steve01395341) reported
from
Crayford, England
@virginmedia No I have hub 2 WiFi (keeps cutting out and slow speeds
-
IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.
-
steve
(@steve01395341) reported
from
Crayford, England
@virginmedia The WiFi has problems
-
bendeguz270
(@bendeguz2701) reported
from
Romford, England
Virgin media @ I had enough of virgin media enough wish they stopped calling fro. Call centre never never answer call from v media outside Europe
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
-
Alison Price
(@alij_price) reported
from
Bromley, England
@virginmedia I ordered virgin on 17/2 no permit was applied for until the week my install was due (13/3) I got a text at 9pm the night before saying it couldn’t happen and now workmen have today told me they need another permit to dig up further down the road!!!
-
The Wing Commander
(@philipwallingon) reported
from
Sutton at Hone, England
@virginmedia Eventually. I had to ask to talk to customer disconnections before I got a satisfactory response. Technician will call on Wednesday which in fairness is probably as quick a box in the post but with the benefit of a human touch.
-
Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia mum and dad both have virgin mobiles. dad's has broken and needs repairs and mum needs an upgrade. with all high Street shops now being closed permanently what do they do?
-
Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia please stop phoning my house daily in middle of working day to tell me you’re upgrading my WiFi signal. Every time you upgrade my signal, it breaks it. I’m already on a self purchased WiFi booster and it’s currently adequate. Please leave me and my signal alone!
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
-
steve
(@steve01395341) reported
from
Crayford, England
@virginmedia There is nothing with service could I have a hub 3 ??
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
-
tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia Certainly, but I would prefer not to in open messages for obvious reasons. Suffice to say, old, ill, no service, cancelled appointment by text.
-
Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
-
Shane Pender
(@silverback1809) reported
from
Bromley, England
@virginmedia Oh good just thought it was a strange one as I’m pretty sure you’d email/text that kind of information. Any news on the other issue mentioned?
-
IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
@virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.
-
Graham Roberts
(@grahamrhome) reported
from
Croydon, England
@virginmedia Is there an internet problem in Croydon CR8? Keep getting cut off but nothing showing in status page.
-
Shane Pender
(@silverback1809) reported
from
Bromley, England
@virginmedia @virginhelp my other half has had 2 phone calls this morning saying our internet/router will be going down in 4hrs as we need a new box or router? Is this genuine? Also any chance some1 will come back to link us up to our own connection and not next doors?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kamran Zamani
(@theKamranZamani) reported
@virginmedia Your Wi-Fi is atrocious. It's intermittent and quite weak in several areas of our house. Your customer service is the worst I've ever seen. It's thoughtfully designed to drive dissatisfied customers away! Your operators take 'breaks' in the middle of the chat! Shameful!
-
J Singh Dhaliwal
(@JagsirD) reported
@virginmedia WiFi is not working TV is not working try to phone no-one is answering having problems all the time
-
patsy 🤌
(@patsyduffers) reported
@virginmedia its **** it switches on and off loads not reliable at all! cant even watch a twitch stream without it lagging every 5 minutes
-
phyrebrat
(@phyrebrat) reported
Update on the above. You can’t actually get through to @virginmedia - you just get put in a loop that cuts you off after recommending a link. I have not been able to sort this out for over a year - I can’t go through a #complaint because I can’t speak to anyone. @Ofcom
-
Pat
(@Patrickrcollier) reported
@virginmedia don’t promise internet on 2 separate occasions if you’re just going to cancel the night before both times at 7:30. And then not respond at all. Almost been 2 months no internet now.
-
Dawn Delaney
(@dawnyd82) reported
@virginmedia why does your in demand/ catch up service always have a error code!!! #useless #whypayforpoorservice
-
Melanie Pollard
(@MelmummyPollard) reported
@virginmedia Well that’s a lie because mine is awful!!
-
Deb Perrett-Pearson
(@PerrettPearson) reported
@virginmedia i phoned your customer services at 3.15pm today, after 1 hour and 15 minutes of being passed around or put on hold I got disconnected. I then joined the online live chat and at 9pm gave up as I was put back to the ‘bot’ for the 5th time. Absolute shambles!
-
Sean Pearson
(@soapyrct) reported
@dance369 @virginmedia The broadband is very poor though mate. Just changed to because of it. Went to Virgin but cancelled before it was connected then BT but cancelled in cool off as it’s poor and EE getting fitted on Monday. One must be decent.
-
Mel Clements 😷
(@MelClements91) reported
3 episodes into #TheDrowning and our @virginmedia has gone down!!! 😳 can’t even check the service status as that’s also showing an error. Whits going oan?