Virgin Media Outage Report in Hextable, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hextable, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hextable and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 26: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Hextable, Kent, England
The most recent Virgin Media outage reports came from the following cities: Woolwich, London, Hackney, Dagenham, Croydon, Upminster, Newham, Tower Hamlets, Bermondsey, Southwark, Bromley, Lewisham, Leyton, Poplar and East Ham.
| City | Problem Type | Report Time |
|---|---|---|
 Woolwich |
Total Blackout | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
||
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hextable, England
Latest outage, problems and issue reports in Hextable and nearby locations:
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
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Charmaine Rhule
(@Charms64) reported
from
Sutton at Hone, England
@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.
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Dean Longman
(@DeanLongman1) reported
from
Sutton at Hone, England
@virginmedia I have done all that is requested and still not working so have been on hold for 53 mins for someone to put the phone down without even speaking to me yet again! What do you advise is the next step?
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔
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Phil
(@Phil_precious1) reported
from
Camberwell, England
It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia
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Danny Campbell
(@dancmpbll1) reported
from
Eltham, England
Virgin media are so bad!
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Head ball boy
(@Richardnash12) reported
from
Bromley, England
@virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately
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garveyjd3
(@garveyjd3) reported
from
Sutton at Hone, England
@virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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Phil
(@Phil_precious1) reported
from
Camberwell, England
@virginmedia Just signed a new contract and I wanted to retain my old landline but @virginmedia changed my number without informing me, yet my internet is not working. I’ve got deadlines to submit my schoolwork. My girls are also not able to study,
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Please help. I can't talk to u via home phone or mob. Our whole network (WiFi, TV, home phone) been going on and off for a week now but online status says it's OK. Please help!
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Taggart
(@thirsbinamurdir) reported
@virginmedia Thanks, am I able to cancel my contract through the complaints team? Unfortunately I have no means of contacting you direct as no one answers the phone and I have no online access?
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Al
(@myworldmywords) reported
@virginmedia are you having a laugh? A 2 hour endless WhatsApp conversation constantly having to repeat myself to close my account down so our house buyers can join… if this is the level of shithousing they can expect I’ll tell them to use another supplier
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Sue Higgins
(@SDH1844) reported
@SimIwan @virginmedia I've been trying to do this for ages. I am going to have to take a day off work tomorrow so I have time to sit on hold until I get help....Try getting support from Ofcom...
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Elisabeth White
(@LizBeth8806) reported
@virginmedia No worries, it'll come on when the issues fixed. Not overly worried.
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samir patel
(@samir_sampatel) reported
@virginmedia And your text service then send me to whattsapp!!!
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TEQUILA Dogwood
(@Binzy66Tequila) reported
@virginmedia It's the fire stick and it's not listed in help section... If there something I can purchase to make the connection better...?
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Meera Chadha 💙🌈
(@MeeraChadhaLD) reported
@virginmedia Massive price hike in summer and waiting 20+ hrs to get through to your customer service...?
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Jonathan Burrough
(@JonBurrough76) reported
@virginmedia My App says are issues so surely the checker should as well? Estimated fix tonight at 1030pm, which is not helpful.
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Throwaway
(@Icbincaitlin) reported
@shootzbiy @virginmedia Hey, so tramworks severed the lines and @Edinburgh_CC aren’t letting them in during the day to repair them. That’s what the problem is.
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Shane Jackson
(@tomorrowmanuk) reported
@virginmedia That's the point you are not here to help. I've just spent 2 hours dealing with your so called service centre via whatsapp getting asked multiple times for security info and not getting a simple request dealt with before the agent terminated the call. Absolutely atrocious