Virgin Media Outage Report in Hextable, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hextable, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hextable and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Hextable, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of London, Hackney, Croydon, Poplar, Romford, Newham, Dagenham, Ilford, Basildon, Bromley, Halstead, Waltham Forest and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Wi-fi | |
| City of London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hextable, England
Latest outage, problems and issue reports in Hextable and nearby locations:
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Your broadband is terrible. I am suppose to have 350meg and it is under 20 on speed test. Your customer service team are incompetent at best. Being told I was being put on hold while they try and sort the broadband out and the agent never came back and didn’t call me back either
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your contact us chat service online isn't working either!!!!
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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colin miles
(@kilomilesy) reported
from
Romford, England
@virginmedia 11 days without a landline and 17 texts giving a time and date estimating the fix to be done by and failed every time. Oh well let’s see what tomorrow brings! Crap Virginmedia
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia total service failure 47 on hold to be told can't get an engineer until Thursday then they cut me off - no phone back and the know I am in the medically vulnerable
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave. This is not just a one off. We have had these issues for months and your customer service is terrible as well. So I have had enough
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@virginmedia I have been a long time customer. Is this the service you offer?
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia I have twice tried to speak to people this week re the poor broadband speeds whilst being left on hold for over an hour the first time and 30 mins the 2nd time. Can someone contact me so I can end my contract as your service is terrible
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Terrible. Please have someone call me so I can leave as I have wasted 1.5 hours on hold trying to get through to do this
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Everything. Broadband is terrible. Slow. Unreliable. Your customer service is terrible. I am cancelling the direct debit now. I was on hold for over 1 hour trying to leave
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your lines are always busy through the day! What is happening? I tried last weekend and it's the same this time too. Help!
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@virginmedia I managed to speak to the customer services after 20 odd minutes of holding the line. I have changed my plan but yet to receive an email confirmation though!
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chrisoregan
(@chrisoregan) reported
from
Bromley, England
@ricgdavies @virginmedia Damn :( 1,100 down, 55 up will be here next Wednesday
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia Is this really the standard of service you think is acceptable
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TK
(@TKizzIeYa) reported
@virginmedia As I said it's one I found detailing my exact problem someone else had encountered, if you read the answer it seems the only way to resolve it is through an engineer.
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Carla Johns
(@Charliechelps) reported
@virginmedia I had to add Premier Sport on top of my XL package for an additional £12.99 to watch an important match only to be told the service isn’t working but I will have the channel within 24 hours…a joke, the match is today!! 😡😡 @Saracens
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wadetowers
(@Wadetowers) reported
@virginmedia After months (from February) of contacting you and being told a cheque would be sent within 2 weeks. Your customer service is appalling so I have no alternative but to contact the chief executive tomorrow let’s hope they can sort it
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Ande4s
(@Ande4s1) reported
@virginmedia @ande4s Happens on live TV, when rewinding and playing back its the same part of the program that does it so not a problem with the display device. Netflix fine through the box though so I'd suggest the actual live TV programs
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Robert Smith
(@RobertSSmith66) reported
@virginmedia you are and absolute shambles of a company. Tried to add Premier 1 HD so I could watch a particular event this afternoon. Told there is a problem sending activation codes at the moment but I will still be charged for a months subscription! WTF?
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Amanda Jade
(@msamandajade) reported
@virginmedia It started working eventually, technican said on phone there had been an service outrage?
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Stewart Evardson
(@Sneckster) reported
@virginmedia any reason why my wi-fi range has dropped so much? I can literally see the router and only have 1 bar on my phone. Alexa keeps failing in the garden even though it's meters away from the router. The connect app says I don't have gone broadband so not much help.
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Hullu
(@hullu06) reported
@virginmedia We lost broadband again (N19 area). Virgin support says 8pm ETA for the fix but I know it will come back in 10 mins or so. I need to know when this ‘network’ issue will be permanently fix. I am losing work, get cut off conference calls for the last 10 days due to this issue.
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I'd rather be at Disney....
(@ipspurs) reported
@virginmedia What number do I need to call to speak to an actual person to register a complaint?
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Hullu
(@hullu06) reported
@virginmedia It happened just now again. Support line says they can only check our router but because broadband is down, they can’t access it. How do I reach a network engineer?