Virgin Media Outage Report in Hextable, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hextable, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hextable and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hextable, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Hackney, Dagenham, City of London, Basildon, Ilford, Waltham Forest, Bromley, Newham, Tower Hamlets, Poplar, Shoreham and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| Croydon |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hextable, England
Latest outage, problems and issue reports in Hextable and nearby locations:
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Seetal Rihal
(@SeetalRihal) reported
from
Ilford, England
75% of my working from home stress is due to @virginmedia offering the shittest Internet service on the planet
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...
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Karen
(@Karen_1979) reported
from
Sutton at Hone, England
@virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.
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Scott Cavanagh
(@scottycav13) reported
from
Sutton at Hone, England
@virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.
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natasha cowan
(@natasha_fashion) reported
from
Hackney, England
@virginmedia please may you contact me ASAP. Am having a massive problem with #virginmobile and am not getting anywhere with any of your numbers. 🤯
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Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?
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Tom King
(@tom_king97) reported
from
Bexleyheath, England
@virginmedia would you care to explain why our M500 WiFi package doesn’t go above 30mbps? Also why your customer service team don’t respond to any emails, calls and live chat messages about the issue. Would be greatly appreciated.
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PapaQ69
(@AddicksGlenn69) reported
from
Bromley, England
@EE First impressions are important! Switch date for broadband from @virginmedia due to friends referral as to how good your service is 21/09/20 Guess what..... broadband Not working! #disappointed Spoke to an adviser on the 22/09/20 for an hour still not working 1/2
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
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Amolsingh
(@rajputamol) reported
from
Ilford, England
@virginmedia It's still down. It's been 2 days. Are the engineers working on this or not? Unbelievable! #virginmediadown
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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David Clark
(@davidclark1966) reported
from
Sutton at Hone, England
@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?
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Robert Tointon
(@roberttointon) reported
from
Romford, England
@virginmedia I can understand the need for maintenance work to improve your service but why do it during the day when the majority of us are still working from home? At least do it late evening or early morning when no one is using it!
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Amolsingh
(@rajputamol) reported
from
Ilford, England
@virginmedia My Broadband service is not working since morning @ IG6 1JD
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hassan Hassan
(@hassyafc) reported
@virginmedia No its not how I feel its a fact. I understand things can go wrong,but no excuses on customer service being so poor
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Chris
(@Chris86376966) reported
@virginmedia There working on it estimated fix time is 11:55
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Enrique Garrido-Cruz
(@DnRick) reported
@virginmedia @virginhelp My Internet dropped every 30 mins and came back on for just 10 mins at most from 6 until 9. This is not the first time it's happened. Seems to be fine now but you guys should really look into this or at least warn people if the service is going to be down
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Andrasi Icolni
(@AIcolni) reported
from
Mollinburn, Scotland
@virginmedia I dont need to supply I have the evidence in photographic form that the inside of my propert has been damaged by your firm, and I will track down the engineer in question who said himself it was put in wrong place and this I do have proof of from the neighbour in question who was
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Andrasi Icolni
(@AIcolni) reported
@virginmedia Residents do not need council permission for you to install your service to there home
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Bettina Gimenez
(@B3ttina_G) reported
@virginmedia I was merely providing you more information on the poor service we've been getting, as you requested. We'll follow your team's advice and shop around for a better deal and better quality service
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Stuart Cantrill
(@stuartcantrill) reported
Fri: (VM by text): You sure it's not fixed (Me): Yep, very sure (VM by text): OK, call customer service again (Me): Sigh, OK (Me): Hi @virginmedia, you cancelled the engineer & we still have the problem, please send an engineer (VM): Sorry, everything checks out our end (2/3)
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Hassan Hassan
(@hassyafc) reported
@virginmedia Well it's 24 hrs now still no Internet so let's see. Your customers service team are so poor as well. 48 hrs is a joke to be honest when people need to work from home with the amount you charge for so called reliable broadband
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**** Burgada
(@pavilion5500) reported
@virginmedia we have been without service in the WD6 area due to an outage from last Saturday 21st Aug. The fix date keeps changing and it now says (very conveniently for you) next Tuesday 31st. I want to cancel my contract now but I can’t get you on phone/chat. Can u help?
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Autistic Widower
(@AutisticWidower) reported
@virginmedia Looks like I won’t qualify for any loss of service credits, despite everyone here having to use £££ of mobile data for a few hours this morning…