Virgin Media Outage Report in Hextable, Kent, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hextable, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hextable and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (29%)
-
Wi-fi (12%)
-
Total Blackout (10%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Hextable, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Newham, Croydon, Caterham, Upminster, City of London, Gravesend, Romford, Southwark, Orpington, Dartford, Sevenoaks, Poplar and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hextable, England
Latest outage, problems and issue reports in Hextable and nearby locations:
-
Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia hi , have been trying to contact you for the last month. Each time been waiting for 25-30 minutes with no answer. Today after 10min someone answered but said cannot access my account. When I insisted she needed to make a note she cut me off. Awful!
-
John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
-
Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.
-
Jason Carlin
(@jcarphotography) reported
from
Romford, England
@philsteer64 @virginmedia Ditto. Exact same issue
-
Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi thanks already tried lots of this and we've only had the problem for past couple of days so I can't see why it would be an issue with the Ethernet cable or positioning.
-
Anna Parry
(@anna_fran) reported
from
Bromley, England
Anyone know why the broadband is down on @virginmedia in the BR3 area. This is the 3rd time in less than a week. It’s starting to get very boring, not to mention inconvenient
-
Claire Williams
(@claire_m_willia) reported
from
Gravesend, England
@virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!
-
anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
-
Martin Phillp
(@PlexNetflix) reported
from
Camberwell, England
@Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @CooperativeBank I’d like you 2 claim back all my DDs from @virginmedia as I’ve not provided me with the services they charge for having to write this via 4g as I can’t connect via BB says try again, did with 4G works fine now. Please also cancel all DDs. now
-
Marc Corn
(@marcsnappy) reported
from
Basildon, England
Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.
-
The Chief
(@AndyGixxer46) reported
from
Bromley, England
@virginmedia The complaint was about my address in the first place, I was advised you didn't have any forwarding address for me now your saying you have multiple.
-
graham wilson
(@dankennik) reported
from
Leybourne, England
@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
Try and do a help chat on @virginmedia connect app I bet you will still be there the next day waiting for a response or if lucky had one reply 12 hours later asking for you name
-
Sheila Lakey
(@sheila_lakey) reported
from
Sutton at Hone, England
@virginmedia Due to changed circumstances I need to transfer WiFi into my name. Emailed acc transfer form with I.D on 28/4 - no response. Called you on 22/5 (cost me £22. 26) told this would be chased. On 16/6 Contacted on line chat - useless so called at further cost still no help!
-
Jimmy Dean - on the cover of a magazine
(@Br00zR) reported
from
Romford, England
@virginmedia Right. Disconnected for a third time. I’m just going to cancel my direct debit. I don’t have time for this nonsense. You lot sort it out your end.
-
Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
-
Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia Hi it’s with Media. Need to cancel subscription to Sky Premier channels and that requires 30day notice, which I haven’t been able to do for the last 30days...and it keeps rolling into another month and so on...
-
Wayne Sumner
(@bexhoops) reported
from
Crayford, England
@rajeevdatta @RuislipR @virginmedia My problem is...I live right at the furthest point from the bt exchange so by the Time it gets to me it’s as slow as hell..that’s why I went virgin...expensive
-
Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hello, I've tried rebooting the hub and it has made it worse. There was nothing listed on the site as a problem for my area. I can't get through anything on Netflix without 4,5 maybe 6 stops to buffer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
La Gorda Motoneta
(@lagordamotoneta) reported
@virginmedia Netwotk is down in Leytonstone again, when is going to be solved?
-
John Hoggard
(@DaddyHoggy) reported
@virginmedia is there a reason why I can't currently login in to my VM (NTLworld) email? Having logged into my VM acct, I have clicked on 'Email' which normally takes me to an additional login page. However, now I just get a malformed form which doesn't let me sign in.
-
amandacausebrook
(@Amanda__J_C) reported
@virginmedia I cannot get through to people. I made a complaint weeks ago still nobody will come back to me. It’s like banging head against a brick wall always “computer says no” kind of response
-
SAY NO TO UK LOCKDOWN ❌
(@BanLockdownUK) reported
@virginmedia @lagordamotoneta Are you really asking us what issues we are facing?? Fix the damn connection. It’s not working for anyone !
-
Anthony Loman
(@loucanova15) reported
@virginmedia I have just texted the number as you suggested and just received a message saying they cannot help via that service so if you can’t help, they can’t help and I can’t get the necessary help over the phone what the hell am I meant to do to resolve issues. It’s disgraceful.
-
Rick
(@Rick35864733) reported
@virginmedia Trabsferred again to complaints who cant help and have Transferred me again to God knows who!
-
Rahila Gupta
(@RahilaG) reported
@NorfolkWastrel @michaellondonsf @virginmedia Theoretically I think they let you break contract if they haven't provided the service they promised. I haven't tested that yet
-
Anthony Loman
(@loucanova15) reported
@virginmedia Your service is simply not good enough and all your advice and explanations are not leading me to any resolution. They CANNOT help via the text number you have given me.
-
Ross K
(@ross_k) reported
Missing @Hyperoptic broadband. 3yrs of faultless service. Moved home, not available here, @virginmedia was the only option. Made me realise how I never had to think about my internet connection in 3yrs. Now every week I have dropouts or outages. Embarrassing for home working.
-
Noel Connolly
(@nconn50) reported
@virginmedia new virgin customer, no power cable, the installation engineer cheekily used my old sky q box power cable. Poor show and now I need to return my sky equipment! Virgin help and support is no use whatsoever ! May as well talk to the wall. Still waiting.....