Virgin Media Outage Report in West Malling, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near West Malling, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Gillingham, Rochester, Coldblow, Royal Tunbridge Wells, Gravesend, Dartford, Tonbridge, Maidstone, Bexleyheath and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Wi-fi | |
| Gillingham |
Internet | |
| Rochester |
Wi-fi | |
| Coldblow |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Malling, England
Latest outage, problems and issue reports in West Malling and nearby locations:
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
Internet has been up and down for several hour tonight. Has been doing stuff like this on and off for days recently SM1 As usual they claim ints fine @virginmedia #virginmediadown
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia The engineer said he was unable to fix and said would escalate and she would get an update by 13.30 yesterday afternoon. No update was sent so she phoned today to be told the call had been closed
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Southborough Sweep
(@southborosweep) reported
from
Royal Tunbridge Wells, England
@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
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Jamie
(@Jamiecpfc) reported
from
Sutton at Hone, England
Bunch of cowboys at #virginmedia internet down again. Jokers fix your **** service.
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Crypto Trading
(@Crypto_News_) reported
from
Sutton at Hone, England
@virginmedia sort your network #virginmedia #virgin broadband 🤮🤮
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JC X Æ A-01
(@J0111C) reported
from
Stone, England
@virginmedia how do I find out when my current deal ends??? Cos in all honesty you’re the biggest **** sandwich of a firm I’ve ever dealt with.
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia I'm told the engineer has closed the issue from his end and they will have to raise a level 2 again and will be in touch within 48 hours. Dies this mean the issue is still open?
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Ann Hepper
(@AnnHepper) reported
from
Aylesford, England
@virginmedia when will you be sorting out the appalling connection issues in the ME20 area which has been going on for months.. appalling service
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option
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Crypto Trading
(@Crypto_News_) reported
from
Sutton at Hone, England
@virginmedia Sort your network @virginmedia NETWORK DOWN
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
Mum is shielded and home alone. Her landline stopped working, after 6 days @virginmedia came to fix. Engineer couldn't fix so said would escalate. Mum chased again today and calls been closed! So far cost £21 in calls. #virginmedia, is that how to treat vulnerable customers?
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Adam
(@ADAMCLAW1) reported
from
Bexleyheath, England
@virginmedia hi, my cable service has been down for about two hours. Postcode DA5 1. Is it a general problem pls?
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia The issue has been closed apparently. She has been told that someone will contact her in 48 hours.
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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Rob
(@mrrob74) reported
from
Sutton at Hone, England
@virginmedia You’ve shown a trailer for #McMillions, saying it’s available on Virginmedia on demand. I can’t find it anywhere! Please help.
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Anne-Marie Baker
(@akscotton) reported
from
Royal Tunbridge Wells, England
@virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!
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Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
Virginmedia's Internet has become a steaming pile of crap recently. Several times a day it drops out for several minutes.
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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Ann Hepper
(@AnnHepper) reported
from
Ditton, England
@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Project Racing Snake 2022
(@Dendog_UK) reported
@virginmedia Last night it effected pretty much every virgin media customer.
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Gabrielle Jenkins
(@x_Gabrielle_x) reported
@virginmedia Can anyone help? Stuck with a broken internet cable. No engineers available until the new year? Advice over the phone is to buy a new one. None available in DIY stores that fit
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Total Football
(@cjgamin99987610) reported
FFS @virginmedia Fix your internet
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morvs
(@jorvenmack) reported
@virginmedia we were supposed to have a technician come out today between 12 and 4, no sign of them and on my account it says I have no scheduled appointments even though I got a text confirmation, please help ?
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Lew
(@Lewbatross) reported
@virginmedia Yes. And once again it says no issues. When there blatantly are issues
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Lee Randall
(@randallwrites) reported
Helpful, sweet Virgin Media tech guy here to help sort out my problems. I got the impression he spends his whole day hearing Virgin customers tell him how much they hate his employers!
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Polark
(@PolarkPS5) reported
Love it when @virginmedia promise to fix your broadband by 9.30 this morning, then tell you its gonna be another week at least....... No streams until further notice guys.....So sorry
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LΞWIS SIMS ⭐⭐
(@Lewis3792) reported
@virginmedia Faulty router/signal
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Gabrielle Jenkins
(@x_Gabrielle_x) reported
@virginmedia @VirginMediaCorp @VirginMedia_TV Can anyone get in touch and offer support? No engineers available until the new year. I’m left with a broken internet cable with no access to my package. Advice over the phone is to replace the part myself.
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apr
(@aprlryr) reported
not my dad telling his chemtrail conspiracy theories to the man here to fix our virgin media!!!