Virgin Media Outage Report in West Malling, Kent, England
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The latest reports from users having issues in West Malling come from postal codes ME19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near West Malling, Kent, England
The most recent Virgin Media outage reports came from the following cities: West Malling, Bexleyheath, Rochester, Tonbridge, Gravesend, Gillingham, Chatham, Sevenoaks, Swanley, Maidstone, Royal Tunbridge Wells and Coldblow.
| City | Problem Type | Report Time |
|---|---|---|
 West Malling |
Wi-fi | |
| Bexleyheath |
Internet | |
| Rochester |
Phone | |
| Bexleyheath |
Wi-fi | |
| Rochester |
Internet | |
| Bexleyheath |
Internet |
Community Discussion
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Virgin Media Issues Reports Near West Malling, England
Latest outage, problems and issue reports in West Malling and nearby locations:
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia When I am advised by City Fibre when the service is going live I will then choose an alternative supplier all of which will be cheaper than Virgin and then advise when I would want your service disconnected
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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Gingerbread Man
(@bigben9696) reported
from
Rainham, England
@virginmedia no Internet and the website down....have you tried turning yourself off and on again?
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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Steve Roots
(@SteveRoots1) reported
from
Royal Tunbridge Wells, England
@virginmedia your level of service doesn't get any better. 45 minutes on the phone, passed from pillar to post and all points in between and you still won't come and remove your illegally fitted equipment. I wouldn't recommend you if you were the only company on earth. #poor
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia offers social tariff of £12.50 for 15mb which is slow. Better option almost anyone with BT £12.50 for 36mb and Vodafone £12.50 for 38mb. Virgin also has £20 for 54mb but is higher price than most others offering same.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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Bernie Biggs
(@Biggsy58) reported
from
Bexleyheath, England
@virginmedia putting their tariffs up by 17.3% from 1st April - that’s 3.9% over the Retail Price Index Inflation of 13.4%…people getting nowhere near this sort of increase in their pay packets…hang your heads in shame especially in a cost of living crisis.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.
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Rosie ♕☻
(@rosieposexx) reported
from
Tonbridge, England
@virginmedia hello I’m at my grandparents who have virgin as their landline supplier and the line seems to be very temperamental and can go down for a whole day with no dial tone and if you ring them it just hangs up. They don’t use mobile phones and I live far (1/2
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
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Scott Wickham
(@Scott_Wic) reported
from
Rochester, England
@virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Parker
(@Ripark114) reported
@virginmedia I cancelled mine under the 30 day terms (on 3rd try) and my service was immediately disconnected. Now I’m told I have to wait up to 72 hours to be reconnected. Clearly not good enough but what can you do?
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Phil
(@NamesPhil) reported
@virginmedia Nope it hasn't fixed the issue, your website has said I need a technician to come out? Tried to select an appointment and nothing happens 😐😐
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Damian Breasley
(@breasley_damian) reported
@virginmedia no internet all afternoon and cannot get an engineer visit for 4 days, since upgrading to 1gb we have had nothing but trouble. Customer service no help whatsoever. Affecting my business !
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Scar
(@WilliamCollyer1) reported
@virginmedia They advised an engineer. I rejected as I received a text stating planned work, it's not specific to me. I asked for reference of the work being implemented, there should be an outage/change calendar with this information, right? She has no information so I requested escalation.
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Andrew Roberts
(@Springies) reported
@virginmedia Yes I called it in first at which point it wasn’t an area issue. A little later on I checked service status and it’s now an area issue.
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Debbie 👨👩👧👦🐕🐈⬛🎮🏊♀️🍷🛌
(@Dubble_JD_No7) reported
@virginmedia Yes every time it's been a known issue, but I don't understand why it's the same time every day!! No doubt it will happen again tomorrow
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Phil
(@NamesPhil) reported
@virginmedia It isnt my equipment as the internet is back on but this the problem.. the screenshots above are saying its an area issue.. It's been like this for over a week now 😮💨
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larry lewis
(@lm55zby) reported
@virginmedia Your system says no problems Yet all my services are down so now what
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Marie Hattersley
(@kolakube1970) reported
@virginmedia enough.... First World problems here... No stable Internet so no streaming! No landline! No TV Service. Please sort it out or put something online to say why it is taking so long!!! Soon we will have to speak to each other!!!
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Mike
(@MikeGoatly) reported
@rchambers22 @Tupp_Ed My Virgin Media hub had that locked down too, so I ended up getting a mesh WiFi and switching the hub to modem only mode