Virgin Media Outage Report in West Malling, Kent, England
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The latest reports from users having issues in West Malling come from postal codes ME19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in West Malling, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Malling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near West Malling, England
The most recent Virgin Media outage reports came from the following cities: Gravesend, Royal Tunbridge Wells, Maidstone, Tonbridge, Rochester, Gillingham, Longfield, Dartford, West Malling, Chatham, and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 Gravesend
|
Internet | 9 hours ago |
|
Royal Tunbridge Wells
|
Internet | 2 days ago |
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Maidstone
|
Internet | 5 days ago |
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Tonbridge
|
Internet | 5 days ago |
|
Rochester
|
TV | 13 days ago |
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Rochester
|
TV | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near West Malling, England
Latest outage, problems and issue reports in West Malling and nearby locations:
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Jay Bourley (@drummerJ83) reported from Sutton at Hone, England@virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.
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Mark Connolly (@macon1375) reported from Crayford, England@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Mark Connolly (@macon1375) reported from Crayford, England@virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal
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Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, EnglandVirgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, EnglandAfter a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻
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Mark Connolly (@macon1375) reported from Crayford, England@virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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Ben Rogers (@eviemae239) reported from Sutton at Hone, England@virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, EnglandBe careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
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Jay Bourley (@drummerJ83) reported from Sutton at Hone, England@virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.
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Simon Groutage (@myball123) reported from Bexleyheath, England@virginmedia hi there, all of our services have dropped out in the last ten minutes, the router changed to a flashing red light without anybody touching it. I have rebooted the router and it comes back on but is still flashing red. No TV, no WiFi, no landline help please
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Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England@virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.
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C Borrill-Bromige (@cboxot) reported from Rochester, England@virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles
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C Borrill-Bromige (@cboxot) reported from Rochester, England@virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!
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Mark Connolly (@macon1375) reported from Crayford, England@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CloudYoshimoto (@cloudyoshimoto) reported@Jo3yDubz @virginmedia Done now, had my rant, just want them to know i hate their ******* network and the way support doesnt work when its their network and not the customer end. Hopefully will leave this year
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Warwraith (@WolfMcq) reported@virginmedia It's xbox series x and I've tried resetting both xbox and router but didn't help. Only thing that worked on the last week is using mobile data instead of broadband. My neighbour also tried with his router and broadband/xbox and he couldn't connect either
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Pip (@littlegreenpip) reported@virginmedia Yes, twice. And the service checker still says there’s an issue. So I don’t know if the text from Virgin was wrong?
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Shane Brophy (@BrophShane) reportedWhat's the obsession with Virgin Media News and bad weather stories from America? Almost daily. Not even CNN is giving it the same coverage and they are American.
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Hank Riviera (@tossingpeanuts) reported@virginmedia Hi, can you explain why I’ve had no broadband since Thursday, confirmed to be due to the local cabinet being faulty by your technician, and yet your service status checker continues to say there are no faults in this area? You’re costing me time and money.
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Joee 🏳️🌈🇬🇧 (@Jo90callingUK) reported@virginmedia Not bothered about compensation more bothered about service I hadn't got and needed. Contract up for renewal, second time this has happened in a few months, so I better get a good deal
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Campbell Downie (@CDownie2004) reportedcan someone help? Im trying to get onto Discord but ive been having issues since we switched internet provider to Virgin, im not sure if theres an issue on Discord's and but everything else works just not the Discord app on my MacBook but the web client too @discord @virginmedia
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Hank Riviera (@tossingpeanuts) reported@virginmedia 1) Your complaints system resulted in me being offered compensation including trying to get me to accept a Virgin Mobile SIM card, I.e. to change mobile provider and become a Virgin customer, I.e. paying you more money each month. How is that “compensation”?
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ChristianneS (@ChristianneS4) reported@virginmedia Please enlighten me why #virginmedia seem unable to cancel services that never started. I have spent 7 hours on the phone to customer service this week with not one person able to do this.
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Pip (@littlegreenpip) reportedHi @virginmedia I’ve just had a text to say the issue in our area has been fixed (broadband down since yesterday), but hub still not working and service status still says there’s an issue. How can I check if it’s us or an external problem?