Virgin Media outages and service status in West Malling, England

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Malling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Malling, England

The most recent Virgin Media outage reports came from the following cities: Maidstone, Royal Tunbridge Wells, Bexleyheath, Marden, West Malling, Gillingham, Chatham, Sevenoaks, Gravesend, Dartford, Tonbridge, and Rochester.

City	Problem Type	Report Time
Maidstone	Internet	6 days ago
Royal Tunbridge Wells	Wi-fi	8 days ago
Bexleyheath	Wi-fi	8 days ago
Marden	Internet	9 days ago
Royal Tunbridge Wells	Total Blackout	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near West Malling, England

Latest outage, problems and issue reports in West Malling and nearby locations:

• 
  Pippa Crowther (@getpipfit) reported 1 minute ago from Sutton at Hone, England

  @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 3 minutes ago from Sutton at Hone, England

  Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 5 minutes ago from Sutton at Hone, England

  @virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me

• 
  Elise 💉💉💉💉 (@elise_john85) reported 7 minutes ago from Maidstone, England

  @virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing

• 
  Sharon Cooper (@vamplady35) reported 7 minutes ago from Gillingham, England

  @jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment

• 
  Phil (@feyipuk) reported 8 minutes ago from Crayford, England

  @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

• 
  Sean McDonald (@SeanM_ODP) reported 9 minutes ago from Maidstone, England

  @virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?

• 
  Justin 🇺🇦 (@J4Y_DEE) reported 12 minutes ago from Gravesend, England

  @virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays

• 
  ∂αиѕкι (@DanskiBoyWonder) reported 15 minutes ago from Rochester, England

  @virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻

• 
  Paul Wingfield BSc CEng MIET (@pwingers) reported 16 minutes ago from Sutton at Hone, England

  Can anyone tell me why @virginmedia upload speeds are so slow? Downloads are fine but 10Mbs is ridiculous cw my friend's @BT network.

• 
  Athaina (@CharrLady_) reported 16 minutes ago from Sutton at Hone, England

  @virginmedia We've been told it's down to a power outage, so area fault.

• 
  Mark Connolly (@macon1375) reported 17 minutes ago from Crayford, England

  @virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 18 minutes ago from Sutton at Hone, England

  @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 19 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  Onearmedjohn (@onearmedjohn) reported 29 minutes ago from Gillingham, England

  @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

• 
  MNovius (@MarcusNovius) reported 42 minutes ago from Royal Tunbridge Wells, England

  @Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...

• 
  Phil (@feyipuk) reported 45 minutes ago from Crayford, England

  @virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?

• 
  Nigel Rumsey (@nigelrumsey) reported 49 minutes ago from Gravesend, England

  @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

• 
  Onearmedjohn (@onearmedjohn) reported 58 minutes ago from Gillingham, England

  @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

• 
  Elise 💉💉💉💉 (@elise_john85) reported 60 minutes ago from Maidstone, England

  @virginmedia I haven’t activated a service. I tried to look at whether I’m eligible and that’s the screen I get

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kay (@kaytydaty) reported 5 minutes ago

  @virginmedia Had emails to swap old TiVo box to new 360 one. Ordered one 29th May, got confirmation email but heard nothing since? Can you help please, thanks

• 
  Dobbin1957 (@dobbin1957) reported 7 minutes ago

  @virginmedia The service status page now says. 17.07 - you also sent a text to my wife who is the account holder at 08.07 today to say everything is fixed. So you clearly haven’t a clue what you are doing and yet you expect your customers to be patient. Time to give Virgin the boot I think.

• 
  lois lane (@loislaneonskis) reported 8 minutes ago

  @virginmedia why is your service so unreliable and no one can solve the problem it is a complete disgrace #virginmedia

• 
  Jon Ashman (@JonAshman2) reported 10 minutes ago

  @ virgin media your service is shocking not only have I lost all connection your help line is down wot a surprise 🤯🤯

• 
  Jordan (@JordanPsych_) reported 12 minutes ago

  @virginmedia thanks for the high pings the last 3 months with no fix. Absolutely pointless playing any fps on your dogshit internet

• 
  Hesaga (@Hesaga_) reported 14 minutes ago

  @TOBZYNWA @sweenus987 @Thafnine YouTube doesn't really count for live yet. but it'll be the same has having sky in the uk or virgin media and never watching bbc but still having to pay for tv licence because the option is there to watch it so you need to pay.

• 
  Derek (@derekryan2026) reported 15 minutes ago

  @john_mcguirk Matt cooper is boring. He lacks a personality. His left progressive woke conversation is predictable and monotonous. At least you and Sarah speak your minds. The odd bad language is thrown in but we get a different view on your show. RTE,virgin media , bla bla bla

• 
  sirharrykane (@2026threelions) reported 15 minutes ago

  @virginmedia any idea when the broadband will be sorted in ss2. a week now. Can’t work from home kids can’t revise properly and missing all the football as can’t record or playback. I pay 144 pound a month and I know you can’t help lightning but surely someone knows a timeline

• 
  Lorenzo Rodia (@lrodia) reported 19 minutes ago

  @youfibre , do you know roughly when the service will be available where I live? Before the Virgin Media buy out I could see I was on the final phase and now it’s showing I am an early bird again! I can see virgin fibre have also installed new cabinets in my street!

• 
  J Harris (@BingoBertie) reported 19 minutes ago

  @RichardLXXII @virginmedia Simple. Arrange a new supplier. Cancel direct debit. Commence a claim under the direct debit guarantee scheme for the un-agreed unauthorised increased amount Never have anything to do with @virginmedia again Except for suing for damages for falsely registered credit reference