Virgin Media Outage Report in West Malling, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near West Malling, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Gillingham, Dartford, Maidstone, Coldblow, Tonbridge, Royal Tunbridge Wells, Gravesend, Rochester and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Gillingham |
Internet | |
| Dartford |
Internet | |
| Chatham |
Internet | |
| Chatham |
Wi-fi | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Malling, England
Latest outage, problems and issue reports in West Malling and nearby locations:
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MNovius
(@MarcusNovius) reported
from
Tonbridge, England
@omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!
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Michael Buckley
(@MikeBuckley2) reported
from
Gillingham, England
@virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
@virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?
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Steve wilson
(@muzzlejuice) reported
from
Sutton at Hone, England
@virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate
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Liam Stanley💙
(@SeasideAPNP) reported
from
Sutton at Hone, England
@AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.
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Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
@virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia Thanks not your fault but its an awful business plan. I cant do anything to renew my account so it will cancel. 😵💫🤯
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Michael Carter
(@Michael69078135) reported
from
Maidstone, England
VIRGIN MEDIA WHY CANT I GET “virgin to go or media on my phone” Keeps saying Sign In then it won’t recognise my email address 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@coxy1976 @virginmedia Crazy you got to speak with a human! Took me days to get through via various methods going round in circles just trying to either cancel or renew my broadband. Eventually it was sorted in minutes after hours of my time wasted.
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!
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Twiterteroo
(@Twiterteroo) reported
from
Gillingham, England
@virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Searle
(@1970_dave) reported
@virginmedia Bot generated replies doesn’t help in fact it adds to the wind up.
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andy filby
(@andyfilby) reported
@virginmedia @O2 I'm having a real bad problem with both you companies and its got me to a point where I've run out of heart trying to communicate with you both, I have recently been a victim of mobile phone fraud, yet I feel like the fraudsters with you 😡🤬
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Liam Shelly #19
(@livlad4eva) reported
@virginmedia Will take you 72hrs to fix the problem
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Sharon Kennedy
(@sharons77) reported
@virginmedia @virginmedia @O2 this is absolutely shambolic, nearly 3pm & still getting blank screen or msg advising "not working " your supposed to be one of the largest communications companies?
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scott_tech
(@scottytools) reported
@elise_john85 @virginmedia Sorry about your account, dm me for recovery help
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Cathy Thompson
(@590Catherine) reported
@virginmedia 3 calls Sat morning ,wed evening and today all for an hour,with zero help and quite frankly incompetence, except for 1 woman who was genuinely trying to help but your system cut her off ,and then I was back to more incompetence. Paying £33 a mth for 500mb &getting 30 when it's
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Tom Dent
(@tom_exploring) reported
@mas90 @GiganetUK @virginmedia 5 phone calls in a single day from them and multiple emails, they've never been this attentive before!
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Colin Gould 🇺🇦
(@ColinGould2) reported
Really decent of @virginmedia to disrupt service for maintenance purposes in the midst of the England T20 semifinal 🙄 However, if it helps to reduce the extortionate cost then maybe it’ll be worth it!
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Chris Roberts
(@cproberts100) reported
@virginmedia There is a chat link but it doesn’t help me
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andy filby
(@andyfilby) reported
@virginmedia Recently I became the victim of identity theft & mobile phone fraud with yourselves, @O2 and sky mobile @SkyHelpTeam . As I said before sky have resolved the issue, but I've heard nothing from you or o2. I have emailed, spoken to your customer services, but no help at all