Virgin Media Outage Report in West Malling, Kent, England
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The latest reports from users having issues in West Malling come from postal codes ME19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near West Malling, Kent, England
The most recent Virgin Media outage reports came from the following cities: West Malling, Shoreham, Chatham, Tonbridge, Bexleyheath, Maidstone, Rochester, Gillingham, Swanley, Royal Tunbridge Wells, Dartford, Gravesend and Coldblow.
| City | Problem Type | Report Time |
|---|---|---|
 West Malling |
Total Blackout | |
| Shoreham |
Wi-fi | |
| Chatham |
Internet | |
| Chatham |
Internet | |
| Tonbridge |
Internet | |
| Bexleyheath |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near West Malling, England
Latest outage, problems and issue reports in West Malling and nearby locations:
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
He said that @virginmedia will confirm with the engineers manager that what I am saying is true, and there will be no issues in arranging this. He totally accepts that the virgin box has wrecked my tv... trying to explain this to the people at customer services is another story..
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Damilola Adeboye
(@Damboye) reported
from
Tilbury, England
Virgin media decided to add £3 to the bill But the broadband service’s poor ...@richardbranson ::: Your company or franchise , can do better
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Dawn Gould
(@gouldydl) reported
from
Dartford, England
@virginmedia is there a problem with your phones, twice in the q and both times cut off. 😡
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
The man on the phone told me that can’t happen, and that my tv isn’t broke! Totally patronising me! I haven’t even been with @virginmedia for 24 hours, and I am totally appalled with the customer service! I am awaiting a call from a manager. Fingers crossed e understand me!
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Gary Brian Smith
(@MrGarySmith) reported
from
Crayford, England
@virginmedia No it’s not a service issue it’s a shit router which can’t seem to get further than 10 foot been requesting booster from you even worse app to no avail stop apologising and sort it out!!!
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
And now ALL of my channels are ghosting. The picture is so bad I can’t watch anything, on any channel. My tv was totally fine before they arrived! The engineer said for me to call @virginmedia customer services, tell them what had happened, and a replacement tv will be arranged..
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Mercedes BB
(@Messy_BB) reported
from
Sutton at Hone, England
@virginmedia I don’t have an Ethernet cable. Network status said its fine. Currently being tortured on hold listening to james Arthur. Catch up not working either (error c130). Trying to work from home having to tether my personal data. On my last legs with Virgin
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia
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Ashley Snowdon
(@sudoash) reported
from
Gillingham, England
@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.
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Sophie
(@sophie_9_) reported
from
Crayford, England
@virginmedia only way to connect is via my EE yet again I've no service and being kept on hold for a decade ..every month this happens for a service i pay a lot of money for very very disappointed every month I'm told my equipment needs updating..
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eternal optimist
(@dettybo) reported
from
Dartford, England
@Louisemtg @dartfordliving @virginmedia Thanks, the trust pilot reviews are awful. I've told them I don't want it but they're not happy with the speeds of BT
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sharron killick
(@shazthechef) reported
from
Dartford, England
@virginmedia Hi I’ve run the necessary tests that are on ur service page and there’s no problems but some of my recordings are still not very good quality and I am unable to watch them
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@bjorn_haynes @vmbusiness Takes so long to pass through each layer of customer service as well, must have explained the situation 15 tines. You feel unless you push the situation won't get resolved. Case of he who shouts loudest.
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Tom
(@tommyewing84) reported
from
Gravesend, England
@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.
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Andrew Fleming
(@Andrew007Uk) reported
from
Sutton at Hone, England
Think I am cursed with home internet. All the trouble in India and now a culmative 2 hours trying to contact @virginmedia with no success of speaking to a human back home. All data expired and phone line/TV also not working so we must refresh and start again tomorrow 😳
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
@virginmedia It’s not a connection issue. Your engineer fitted my 10 year old tv with the latest HD box, which has overloaded my HDMI ports & my tv is now broken. Customers services do not understand what I am saying. The engineers have both confirmed a replacement tv needs to be sent out.
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router
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Mr.G - Longy - Graham
(@MrG48) reported
from
Gillingham, England
@JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Silcox
(@tugboat26) reported
@virginmedia I went on the online chat and was advised that charge would apply regardless of the fact that I can’t continue with virgin in my new home as the area doesn’t have the virgin network installed.
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Karen Sutton
(@Karen__Sutton) reported
@virginmedia I can’t log in since moving address, nor can I make a new account. Your website FAQs and live chat are not helping. Please help!
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Stephen Harper
(@Stevieboy02) reported
@gillstewart56 I never realised so many people dont have sky, virgin media or netflix
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Michael🇿🇦🏆🏆🏆
(@GlazedGater) reported
@virginmedia Hi, they tried to cancel over the phone(I was keeping my number) they said they would put a not on my account not to charge me. I then got my PAC code and moved networks as the lady instructed me to do. I was told I would not be charged but I was anyway.
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j
(@James97533886) reported
@virginmedia Cant remember my password and it's not my street because people in our country is getting it, use need to fix it
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gammagemmagamma
(@gammagemmagamma) reported
@virginmedia I've been on hold for 2 hours so far, giving up now. Please do feedback that it is very poor service that your team can't pass on a simple message to customer services.
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GMac
(@GMadMac) reported
@virginmedia disgusting service today with all day outage in SS17 area, no fix to broadband and TV until possibly tomorrow at 11:30. @Ofcom
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Tim Gough
(@TimGough8) reported
@virginmedia my virgin connect app is just freezing every time I hit ‘sign in with a virgin media account’ on an iPhone. Please can you assist?
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Chris Bryce
(@chrisbryce82) reported
@virginmedia less than 1mb download speed tonight in Glasgow. 28 days for a response time to a complaint 😡
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Tracy Scott
(@Tracy_Scott75) reported
@virginmedia Seriously thinking of swapping suppliers now we are that sick of it, weve only got a phone line and broadband and it costs just over £52 a month and we don't even use the phone!! So it's a lot of money just to use an intermittent broadband service.