Virgin Media outages and service status in West Malling, England

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Malling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Malling, England

The most recent Virgin Media outage reports came from the following cities: Bexley, Chatham, Gillingham, Maidstone, Royal Tunbridge Wells, Dartford, Rochester, Tonbridge, Bexleyheath, Marden, and West Malling.

City	Problem Type	Report Time
Bexley	Wi-fi	24 hours ago
Chatham	Wi-fi	3 days ago
Gillingham	Internet	4 days ago
Maidstone	Total Blackout	6 days ago
Royal Tunbridge Wells	Internet	6 days ago
Dartford	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near West Malling, England

Latest outage, problems and issue reports in West Malling and nearby locations:

• 
  Nigel Rumsey (@nigelrumsey) reported 1 minute ago from Gravesend, England

  @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

• 
  Justin 🇺🇦 (@J4Y_DEE) reported 3 minutes ago from Gravesend, England

  @virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays

• 
  Gerry (@guinnessaddick) reported 8 minutes ago from Dartford, England

  @thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.

• 
  Onearmedjohn (@onearmedjohn) reported 12 minutes ago from Gillingham, England

  @virginmedia I think she was recording a fault as far as I could make out due to her poor English

• 
  MNovius (@MarcusNovius) reported 15 minutes ago from Royal Tunbridge Wells, England

  @coxy1976 @virginmedia Crazy you got to speak with a human! Took me days to get through via various methods going round in circles just trying to either cancel or renew my broadband. Eventually it was sorted in minutes after hours of my time wasted.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 17 minutes ago from Sutton at Hone, England

  @virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.

• 
  Looney (@LonesomeJay) reported 21 minutes ago from Dartford, England

  @virginmedia, when I call to terminate, and I'm informed that I could have been paying 26 quid a month less for the same package, the knowledge that my current rate is a con makes me less likely to stay

• 
  Mark Connolly (@macon1375) reported 23 minutes ago from Crayford, England

  @virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 23 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  Sean McDonald (@SeanM_ODP) reported 33 minutes ago from Maidstone, England

  @virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?

• 
  Joseph Sweeney (@JosephS65112253) reported 34 minutes ago from Sutton at Hone, England

  Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 39 minutes ago from Wainscott, England

  @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

• 
  Tony Kinson (@mrkinski) reported 43 minutes ago from Bexleyheath, England

  After the long outage overnight, @virginmedia was back online but is now down again. Any chance of you fixing it before we all need our connection for work in the morning? Asking for all your disgruntled customers. #VirginMediaDown

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 46 minutes ago from Sutton at Hone, England

  @virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??

• 
  Elise 💉💉💉💉 (@elise_john85) reported 47 minutes ago from Maidstone, England

  @virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 48 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

• 
  Mark Connolly (@macon1375) reported 50 minutes ago from Crayford, England

  @virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal

• 
  Robert Smith (@RobertSSmith66) reported 53 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  Russ Collard (@RussCollard1) reported 53 minutes ago from Royal Tunbridge Wells, England

  @virginmedia can you please advise contact number who I can contact to discuss an issue with my with email. This is crippling my business and I'm losing money having to deal with it too.

• 
  Onearmedjohn (@onearmedjohn) reported 59 minutes ago from Gillingham, England

  @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Maddock (@stephenm68) reported 7 minutes ago

  @tilalx @virginmedia It is. And nobody seems to have any information about what (if anything) is actually being done about the issue in our area

• 
  Swindon! (@swindon124759) reported 8 minutes ago

  @virginmedia when is the issue with sky sports plus due to be fixed? It’s been going on for ages now and I would like to know a fix date please. Thanks.

• 
  Sarah Sanders💙 (@SarahSanders58) reported 9 minutes ago

  @IainSankey @virginmedia They just offered me savings of over £50 a month without even asking. Still need a landline because mobile reception here is awful. Got Sky Sports, Sky Cinema, HBO, Netflix so all set to not move from the sofa when it actually starts raining.

• 
  Richard Aldous 🍊 (@RJAldous1) reported 10 minutes ago

  Hey @virginmedia how long does it take to sort out a connection issue as my broadband and tv went down about 14:00 and still just getting a flashing red light on my router (yes I reported it) these days it’s hard to do anything without internet access! 😡

• 
  Paul Green (@pgreen83) reported 10 minutes ago

  @virginmedia And idea what you have not replied to my post and now ignoring my DMs? Breach of contract and you are now in breach of your complaint procedure

• 
  Ryan (@SarkySodRyan) reported 10 minutes ago

  @virginmedia And given I'm already annoyed - don't ask me if I've switched it off and back on again. Of course I have. It still doesn't work.

• 
  Virgin Media News (@VirginMediaNews) reported 10 minutes ago

  An Irish MEP is calling for a Europe-wide response to the growing crisis in farming caused by this summer’s extreme weather. Billy Kelleher says Ireland is not the only country suffering, with crop yields down massively across the continent. Here at home, the Agriculture Minister is expected to meet farming representatives this week as concerns rise over winter fodder stocks. 📺 More on Virgin Media PLAY

• 
  WHEELSlimShady ♿️ (@wheelslimshady_) reported 13 minutes ago

  @soarizard @elliviant Tbf mine is usually about £125, rn it’s down to like £76 but I also have tv package with Virgin Media. I have all the sports channels and so I do pay a lot, but I’m not sure how much my broadband is separately! But yes, mine WHEELY fast 🤘🏻🤓

• 
  Craig Sutton (@CraigSu66242369) reported 15 minutes ago

  @virginmedia @alexand979677 Customers shouldn't have to compromise. We have all paid for a service which we are currently not getting. It's a disgrace really considering the cost. Maybe time for a change.

• 
  Stuart Fox (@StuartFox13) reported 15 minutes ago

  @CliveR39 @virginmedia When are virgin going to fix this problem been 7 days now couldn't watch games on red button at the weekend I pay them enough for a service I'm not receiving will I get any money back wake virgin or you will be losing my custom