Virgin Media Outage Report in Biggin Hill, Greater London, England

Problems in the last 24 hours in Biggin Hill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Biggin Hill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Biggin Hill, England

The most recent Virgin Media outage reports came from the following cities: Tadworth, Redhill, Croydon, Southwark, Caterham, Tonbridge, Orpington, Bromley, Mitcham, Merton, Longfield, Godstone, Dartford, Sutton, and Fulham.

City	Problem Type	Report Time
Tadworth	Wi-fi	2 days ago
Redhill	Internet	2 days ago
Croydon	Internet	2 days ago
Tadworth	Wi-fi	2 days ago
Southwark	Internet	3 days ago
Croydon	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Biggin Hill, England

Latest outage, problems and issue reports in Biggin Hill and nearby locations:

• 
  Lloyd-A-Tron (@chippers34) reported 3 minutes ago from Wandsworth, England

  @virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.

• 
  stephanie (@xstephw) reported 3 minutes ago from Bromley, England

  Living with bad WiFi is honestly stressful @virginmedia 🙄

• 
  G.Marshall Gleghorn (@gary2323) reported 10 minutes ago from Merton, England

  @virginmedia cheap labour in Bangalore = terrible customer service ..

• 
  Antoni Luke Kijewski (@BonjourAnt) reported 11 minutes ago from Croydon, England

  @virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status

• 
  Emma (@Emma_Campaigner) reported 16 minutes ago from Lambeth, England

  @virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue

• 
  Sonia Jacinto (@SMLJacinto) reported 17 minutes ago from Salfords, England

  @virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!

• 
  bruttium (@bruttium) reported 19 minutes ago from Merton, England

  @virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.

• 
  chloe turner (@chloeturnerr) reported 19 minutes ago from Biggin Hill, England

  Can’t believe how awful the service & customer service is at @virginmedia 😡 not one person there can help you!

• 
  bruttium (@bruttium) reported 22 minutes ago from Merton, England

  @virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"

• 
  Sonia Jacinto (@SMLJacinto) reported 26 minutes ago from Salfords, England

  @virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!

• 
  Sonia Jacinto (@SMLJacinto) reported 27 minutes ago from Salfords, England

  @virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!

• 
  Ben Thapa (@BenThapa82) reported 27 minutes ago from Croydon, England

  @virginmedia You don’t provide a service in the property I’m moving to so I had to leave. Soz!

• 
  MsKartinsWorld🇬🇧 (@flotus1982) reported 37 minutes ago from Bromley, England

  @StopFundingHate @TUIUK @British_Airways @NatWest_Help @AskNationwide @coopuk @VisaUK @TalkTalk @TheBHF @virginmedia @VirginHolidays @DFS @pandocruises @SandalsResorts @ImagineCruising @DWP Stop funding hate else you’re losing a customer. Im sure you’re aware there’re alternatives. I’ve abt five bank accounts, I’ve no problem closing @NatWest_Help @AskNationwide.. don’t support a paper that promote hate n bigotry in our society #StopFundingHate

• 
  bruttium (@bruttium) reported 40 minutes ago from Merton, England

  @virginmedia I couldn't care less about the name issue. You're taking your payment anyway so this only becomes an issue for your security checks. I need a solution to my broadband, if you fix that you can write whatever you want as my name in the contract.

• 
  Bryan Scott (@lifeofbry) reported 43 minutes ago from Lambeth, England

  @SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta

• 
  Andy Cowen (@RealAndyCowen) reported 46 minutes ago from Redhill, England

  @virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!

• 
  Sepe_71 (@71_sepe) reported 53 minutes ago from Bromley, England

  @aberquine @virginmedia I get this with BT in SE London all the time. Terrible 4G service. These companies are really ***************!

• 
  Sonia Jacinto (@SMLJacinto) reported 53 minutes ago from Salfords, England

  @virginmedia I have complained... feedback or solving my problem has been none!!!!

• 
  Charlie Baden (@CharlieBaden1) reported 58 minutes ago from Wandsworth, England

  @virginmedia Your WiFi service has been down for 5 hours any update

• 
  bruttium (@bruttium) reported 59 minutes ago from Merton, England

  @virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JC (@jc_tattooer_) reported 5 minutes ago

  @virginmedia Lol…. No, not moved, no new account… just standard shocking treatment of customer by virgin….. with zero communication as normal…. And when you call, if you can understand the call centres then great, but, I’ve not even managed to speak to a human yet, in over an hour….

• 
  Robyn Ashton (@RobynAshton7) reported 9 minutes ago

  @virginmedia hi can anybody help me, I’m trying to register my account and it will NOT let me set a password I’ve tried EVERYTHING and it just isn’t working 😩😩

• 
  Andy (@AndyType2) reported 10 minutes ago

  @virginmedia Said there is intermittent problems

• 
  Emily (@EmilyAwfc) reported 11 minutes ago

  @skytv been with sky since 1997 want to fix into a new deal to save money, I don't want to leave to @virginmedia but you're making it so hard to get a deal to stay. Paying £95 for it when I can get more at virgin for less money, just crazy you don't want to keep loyal customers

• 
  OP Neptune Spear (@The1Shez) reported 11 minutes ago

  @virginmedia @Midnight_Furie Sounds like bad customer service, I certainly won’t entertain Virgin for my broadband if this is how you treat customers, sort the ladies issue for her promptly and courteously

• 
  JC (@jc_tattooer_) reported 13 minutes ago

  @virginmedia Three times now… your operatives have hung up on me in last 3 calls…. You are ******* ****…. You training if staff is ****… they can’t work their phones… come on….!?! It’s not ******* hard!!! #pisstake

• 
  Morven (@morv1985) reported 16 minutes ago

  @virginmedia Hi, unfortunately this hasn’t fixed the problem

• 
  K S 🇬🇧 (@kathys50) reported 18 minutes ago

  @RickSacrop @virginmedia I only have @virginmedia for one more week thank goodness. It took me nine hours to cancel my contract. What a nightmare company they are. I put in a complaint and also one to ofcom for what good it will do. Good riddance. Roll on 8th June.

• 
  Rick Sacrop. 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿🥋🎸🎹 🏉🇺🇦 (@RickSacrop) reported 18 minutes ago

  I have just spent 3 hours of my Sunday trying to remove some services with @virginmedia . Have got nowhere. Getting a new service is, of course simple. Can anyone in the twitter community help me to rid myself of this dreadful parasitic organisation? Stay clear of them.

• 
  JC (@jc_tattooer_) reported 18 minutes ago

  @virginmedia That is absolute bullshit…. It happens a lot…. And zero attempt is made to call back… I’ve currently been sat on hold for half an hour just to speak to a human to get rid of you… I’d sick to death of the **** service, this time you’ve taken double payments twice…#pisstake