Virgin Media

Virgin Media Outage Report in Biggin Hill, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Biggin Hill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Biggin Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Biggin Hill, Greater London, England 09/05/2025 00:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Biggin Hill, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Carshalton, Orpington, Croydon, Caterham, Wandsworth, Tonbridge, Sutton, Bromley, Coulsdon, Redhill, Swanley, Bexleyheath and Kingswood.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Internet
United KingdomLondon Total Blackout

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Biggin Hill, England

Latest outage, problems and issue reports in Biggin Hill and nearby locations:

  • JohnPeeOfficial John Pritchard (@JohnPeeOfficial) reported from Merton, England

    @virginmedia goes down more than a brothel worker

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @robertgilbert86 @virginmedia Hm, ok. Today has been a nightmare. Bf listening to hold music for an hour, lied to about when a technician was coming, then he was aggressive and both he & customer services then seemed to be gaslighting.

  • richardjportman Richard Portman (@richardjportman) reported from Eltham, England

    Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia We are still waiting for the customer service call that was coming at 8am.

  • gareth_keen_80 Gareth Keen (@gareth_keen_80) reported from Bexleyheath, England

    @virginmedia @grimegran Would be great if your service could stay connected, drops out numerous times every day

  • maffff Matheus na Casa (@maffff) reported from Lambeth, England

    @ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia My partner did. Two hours later after the auto response still nothing. Evidently different sections of your company do not talk to each other, your system is broken, and for the amount we spend on broadband it's frankly unacceptable.

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    Hi @virginmedia. You were meant to phone us at 8am today. Just like your service guy was supposed to turn up 12-4 yesterday, but instead turned up at 7, hadn't been told what the issue was, got aggressive & drove off. You are appalling.

  • OptimiseOrDie Craig Sullivan (@OptimiseOrDie) reported from London, England

    @virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    @xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia If anyone is there, your Kafkaesque hellhole of a website is like the labyrinth in The Shining. It just sending a user back to sign in, even though we are, and that's after thirty minutes trying to change the password. You are abysmal.

  • RMJewell Rick Jewell🌹LabourSocialist #ToryBrexit (@RMJewell) reported from Sutton at Hone, England

    @virginmedia Why does your outage check at my address say everything is fine when Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: LocationReports London, England2758

  • divadnoryb David A Byron (@divadnoryb) reported from Grays, England

    @virginmedia I cannot express just how disappointed I am with your service. My broadband has been dire for over a week now. Constantly dropping out, slow speeds and just not fit for purpose. First thing I’m doing is switching providers when this is all over. Never again virgin..

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    No access to the Internet @virginmedia anyone else having problems

  • Heather_Skipsey HeatherSkipsey (@Heather_Skipsey) reported from Merton, England

    @virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!

  • PhelanHill Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

  • daveyneilmurphy Davey Murphy (@daveyneilmurphy) reported from Wandsworth, England

    @virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia Also, yesterday you told us that there had been service issues in our postcode since beginning of April. You forgot to mention this when selling a contract to us with allegedly faster speeds, which apparently can't exist.

  • LyndaLy68271095 Lynda Lynch (@LyndaLy68271095) reported from Stone, England

    @virginmedia I only wanted a credit which has now been authorised. Shouldn’t have to ask when you know about the fault. Not good customer service you should automatically apply credit

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cemeterygvrl 𝖒𝖊𝖌 (@cemeterygvrl) reported

    @yourmomjpeg virgin media is terrible

  • geoffairey Geoff Airey (@geoffairey) reported

    @virginmedia when I tell you I want to terminate my contract, and the Excellent Leanne in you retention team sorts that for me, I do not then expect to be harassed by not one, but two people from your retentions team. Stop Phoning Me.

  • Ester_Laura83 ester83 (@Ester_Laura83) reported

    @virginmedia I’m unable to make phone calls due to a disability, is the chat message option not available? Is there an email address I can use? Sorry am terrible at getting twitter threads to work but I’m here because I couldn’t find a contact option on the website.

  • DMABrooks Danny Brooks (@DMABrooks) reported

    @virginmedia Yes, it was a home mover request but needed to cancel, not moving until end of Feb. Cancellation happened but then requested the reconnection.

  • R_Clark15 Ryan (@R_Clark15) reported

    @virginmedia Hi, I’ve rang both of those numbers and I can never actually get through to speaking to a person to sort the issue properly. I only get the automated service which they default response is just to reset the services, which has been done twice to no avail. Thanks

  • Ester_Laura83 ester83 (@Ester_Laura83) reported

    @virginmedia Or can I contact virgin directly on the forum? I thought that was just ‘community help’ not for reporting issues? Please correct if I’m wrong on that though.

  • gksharper Sean (@gksharper) reported

    @virginmedia Still awful today.... took 22hrs to fix and then it’s been in and out all day. Considering what you have people paying for a M200 broadband package, the fact it barely stays stable enough for google is embarrassing. It’s the 4th time I’ve lost a full daytimes worth since November

  • Lindzell_LFC Lindzell (@Lindzell_LFC) reported

    @virginmedia Hi, no the fault is with my equipment / service not the area. Has been going on for months. Had engineer out = still faulty. Sent new hub 3 = still faulty. Multiple calls with “technical” = still faulty....and then had engineer booked but received text to say visit cancelled 😡

  • JJLCARTER julzz92 (@JJLCARTER) reported

    @virginmedia hi there my Internet has gone down at 18:00 we've tried restarting the hub and no success

  • JennyMBriggs Jenny Briggs (@JennyMBriggs) reported

    @virginmedia we have spent 12 hours on hold trying to cancel our internet over the last 2 weeks. Every time we speak to someone, it cuts out. Please help. This is getting ridiculous.