Virgin Media Outage Report in Biggin Hill, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Biggin Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Biggin Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Biggin Hill, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Morden, Southwark, Fulham, Redhill, Coldblow, Carshalton, Sutton, Bromley, Orpington, Tonbridge, Bexleyheath, Mitcham and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Croydon |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Biggin Hill, England
Latest outage, problems and issue reports in Biggin Hill and nearby locations:
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Signal as a whole; router drops to less than 1kbps and remote IP changes like it's trying to reconnect. A power cycle seems to correct it but think I'll need some watchdog program and remote switch to do that if the signal drops and I'm away from the house.
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Andrew Rose
(@caperose_7) reported
from
Merton, England
@virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia @libertyglobal why don’t all your roadsidecabinets identify them as Virgin media with a cabinet ID and location postcode written on them and a QR code link /website to report problems with them hardly rocket science mr fries ceo liberty global is it
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ian
(@IanBorrett) reported
from
Lambeth, England
Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want a U.K. phone number not 150 where I can talk to someone who’ll actually listen and understand my frustrations snd give me a decent service
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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ian
(@IanBorrett) reported
from
Lambeth, England
@Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.
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Jo Shortland
(@shortland_jo) reported
from
Bromley, England
@virginmedia I have intermittent WiFi issues with my broadband, can’t get anywhere with your website it’s so frustrating
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want to speak with an agent in the U.K. The bad line and my hearing make it very difficult to understand your colleagues in other Asia
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia what’s going on with the service in SM4? No internet, no phone, no broadband???
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood
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Ean Irwin
(@Ean_I) reported
from
Sutton at Hone, England
@virginmedia 2 minutes to go in the Champions League final and everything has gone down! Expected fix time 16:00 tomorrow. Are you serious!
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Agustin Pesciallo #WearAMask
(@agustin) reported
from
Camberwell, England
@virginmedia More than a week and half ago. They said it took 3 working days to deliver that equipment that will fix my internet connection.
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia Also box with broken cabinet surrounded by Virgin media hoarding for a year with graffiti not repaired in front of ravenscroft flats Beulah bill se19
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brendan Kelly
(@Bren_Kelly30) reported
@Seanmaher33 @virginmedia Same here been down since about 12 😣
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Lisa Forsyth
(@LisaBean6012) reported
@virginmedia please can you advise how to speak to someone? Been on hold for 2 hours, and tried the tx service, that says they have no space for new messages. Can you advise pls?
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Steven angel
(@Stevena44372872) reported
@jwalatpops @LisaBean6012 @virginmedia Thanks for the tip, I'll send it signed for, they really do have some of the worst customer service in the UK, it's bonkers for such a huge company to be this consistently poor, it's a shame because thier broadband is the best you can get :(
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Paul Butler
(@PaulWButler) reported
@virginmedia Any update please as my TV keeps losing network signal and when connected it has low signal strength.
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Brian Moore
(@BrianMoore6) reported
@Niall_Lonergan @virginmedia Very slow in Ferrybank now.
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Mechelle Furuhashi
(@chelletothea) reported
@virginmedia can someone help please. Have been asked to email information about a complaint but it’s bounced back saying the email doesn’t accept incoming mail. What email should we be sending this to?
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Stravides Games
(@Stravides) reported
@virginmedia 6 hours from initially calling and resolved by the most helpful lady - Sophie in Customer Retentions Swansea - she was great but why did I have to speak to 8 people to get this level of service?
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Jenny Smith
(@JenniferAnneSm6) reported
@virginmedia It is not resolved. I have spent many hours on the phone to you this past month. I have paid for a service I haven’t got. I will contact the ombudsman now as my next step.
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$BUL
(@BodyULove1) reported
@virginmedia Are you kidding me? No. Nothings in the 'right hands'. I've not got any resolution for 5 days. Only fob offs from your 'team'. I want a resolution NOW
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Derrick
(@BooHaroldy) reported
Has anyone ever managed to get through to @virginmedia customer service? Have been trying for 4 days / mulitlpe times and get cut off everytime.