Virgin Media Outage Report in Canvey Island, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canvey Island, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Canvey Island, Essex, England
The most recent Virgin Media outage reports came from the following cities: Grays, Chatham, Southend-on-Sea, Longfield, Basildon, Gravesend, Brentwood, Gillingham, Wickford, South Benfleet and Laindon.
| City | Problem Type | Report Time |
|---|---|---|
 Grays |
TV | |
| Chatham |
Internet | |
| Chatham |
Internet | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Total Blackout | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canvey Island, England
Latest outage, problems and issue reports in Canvey Island and nearby locations:
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Mark..
(@MLong94) reported
from
Grays, England
Imagine my shock. Virgin media telly and internet down, AGAIN. **** *****
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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TDF TT
(@TDF_TT) reported
from
Gillingham, England
@virginmedia TV outage ME4?
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WeHateHills
(@WeHateHills) reported
from
South Woodham Ferrers, England
@ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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Keeley O'Flaherty
(@KeeleyOF101) reported
from
Thundersley, England
@virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......
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kali ace
(@GrandmasterAce1) reported
from
Grays, England
Virgin media users any issues 😣?
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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Kelda🥤
(@keldaaa) reported
from
Canvey Island, England
@virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?
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kali ace
(@GrandmasterAce1) reported
from
Grays, England
@SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@SpursKS @virginmedia What's the issue
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Barry Rose
(@Rosey_8) reported
from
Brentwood, England
@virginmedia hi could please let me know how I can cancel my contract ?? My bills are about £30/40 a month higher than most people I know
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jason fudge
(@itsallfudge) reported
@virginmedia what's going on. Internet intermittently dropping out on both wired and wireless connections. 2 kids homeschooling 2 parents wfh. Customer services impossible to get hold of
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Lou💫
(@theMrsH89) reported
Since upgrading to the best internet on @virginmedia the internet connection has been appalling!! Just cut out on my 9 year old’s zoom lesson with an author on world book day!! Why should I pay £6.99 for a booster when I’m paying for apparently the best!
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Andy | Brighton Website Design
(@brightsitedes) reported
@virginmedia I've seen you advising people to call with issues. When I call, it advises going online if you have issues? I've got intermittent quality on my broadband. I've tested online and reset. Is it possible to request a Hub 4?
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𝙳𝚊𝚟𝚒𝚍 𝚃𝚑𝚘𝚖𝚙𝚜𝚘𝚗
(@DaveThompsonUK) reported
@virginmedia New customer, online order 'cancelled' & placed manually by telesales operator (commission??), delivery now postponed by 3 weeks. New details wrong (extra charges) - no one cares or listens - can't speak to anyone! Poor customer service - having second thoughts!
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Adam Thompson
(@AdamSThompson92) reported
@virginmedia Says everything is fine but works like crap.
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Bertie de Margary
(@bertsdem) reported
@virginmedia I have the 200M fibre package, and my internet is consistently too slow for video calling, and often cuts out altogether. ontop of that my bill has increased to £89 which I did not agree to. Can someone speak to me about this?
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Alper Ahmet
(@alper1990) reported
@virginmedia @Hpsaucy515 Please catch up with your tech team @virginmedia they are saying there is a known issue with Apple and Virgin. Not sure if this is even true, but customer service taking 48 hours to call back and not able to resolve anything.
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Joe
(@josephflavell) reported
@virginmedia why is my internet not working you nonces
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Brian
(@TheFifthDoctor) reported
@virginmedia Nothing on service status AC, we’ve had a multitude of broadband problems for a whole year now (obviously all the more crucial when you have home schooling and working from home). Getting constant disconnects and slow speeds even after a hub reset
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Filmdust Ltd
(@FilmdustLtd) reported
@virginmedia To be fair it’s a fairly consistent issue daily, with intermittent drop outs. By the time we have made contact with customer services it’s back on. This does seriously hamper our career progress.