Virgin Media Outage Report in Canvey Island, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canvey Island, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Canvey Island, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Rochester, Basildon, Gillingham, Sheerness, Longfield, Brentwood, Grays, Chatham, South Benfleet, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet | |
| Rochester |
TV | |
| Rochester |
TV | |
| Basildon |
Internet | |
| Basildon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canvey Island, England
Latest outage, problems and issue reports in Canvey Island and nearby locations:
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SB78
(@Steve_Butler) reported
from
Gravesend, England
@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer
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Suzanne D Edwards
(@TicTac1985) reported
from
Rochester, England
@virginmedia I need help with my account
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Faulty equipment, price rise and awful customer service.
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Namron #FBPE
(@NormanStiff) reported
from
Grays, England
@virginmedia HI, your on-demand service is not really on- demand, I tried to watch Sundays Line of Duty today it is not on demand unless I pay another service, why is this.
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Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia My approach is simply to contact my service provider who I pay a lot of money to and ask them to sort it. That hasn’t worked.
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Meopham, England
Virginmedia, biggest bunch of robots since terminator, remove your private information cost you thousands and still think they are allowed, even though they never informed us they would be closing our accounts after being customers for over 13 years #virginmediabadservice
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Meopham, England
Virginmedia..... No should be virgindon'tneedya, terrible customer service, constant excuses, don't trust, don't use, total rubbish 😠😠😠😠😠
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia No advice, no contact = appalling service. This is the problem!
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Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
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Emma douglas
(@DouglasEmma07) reported
from
Basildon, England
@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia WiFi signal is awful. Called you 100 times. Keep getting same run around. Will find someone who can deliver.
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James Hillery
(@Cluckmuckcook) reported
from
Brentwood, England
@virginmedia your customer services is atrocious. When trying to sort out my brother-in-law affairs after he sadly lost his battle with cancer a couple of weeks ago. My wife has spent hours on the phone trying to get to someone who can help her. Please dm a direct no to call.
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Michael harrison
(@mackenziedarcy) reported
from
Grays, England
@virginmedia Spoke to your team, they were no help what so ever. Basically said you have 2 years left on your contract LIKE IT OR LUMP IT
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Gravesend, England
Virgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel
(@danshep1981) reported
@virginmedia I can't believe it has been over 1 month to install broadband and TV with no confirmed date. I have been pushed from pillar to post and decided to cancel order; to then be told I HAVE TO call back because one of your departments cannot liaise with another.
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advanced persistent imposter
(@AnguaSec) reported
Cancel breakdown cover, refund received in a few days time. Cancel insurance, refund received in a few days time. Cancel @virginmedia, get charged for the next month when you’re no longer a customer for more than you pay now and may get a refund in a couple months by cheque.
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Ken Barlow
(@I_am_KenBarlow) reported
There's either a lot of scammers pretending to be #VirginMobile @virginmedia , or #VirginMobile have the world's worst rudest customer service people.
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Dr Maha
(@MahaRafiAtal) reported
@virginmedia Neither. Rather, a spotter was sent in June, but the engineer who then came to do the install this week challenged their finding, so our whole process has been restarted. The outcome now may be that Virgin cannot serve us at all. That is why the tech tomorrow may or may not help.
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JustVenting
(@d4vyk4y) reported
@virginmedia Because of exactly these tupe of responses. Still no resolution, and I'm sat next to the router with zero WiFi. Awful!!
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MarkB
(@baddersno7ynwa) reported
I’ve been a @virginmedia customer for 13 years and tonight they told me they don’t want me as a customer because I didn’t want to pay DOUBLE that of a new customer, so @skytv would you like a new customer?
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KhujatoTayuun
(@KhujatoTayuun) reported
@virginmedia I love your roaming charges when I have to call my bank and you cut me off with your subpar service after a 45 minute wait and I have to pay £90 for your incompetent service. Cheers
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gokeefe
(@glendaokeefe) reported
@virginmedia @VirginMediaIE the broadband has been down the last couple of hours in Cork, when will this be resolved?
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Richard J. Lockley-Hobson
(@MarblePyramid_) reported
Trying to check my never-working direct debit, but the @virginmedia website is dead. This really is going from bad to worse @santanderukhelp #virginmedia #santander
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simon backler
(@thesiboloy) reported
@virginmedia I would love to be watching it but your customer service is the worst I have ever encountered. Repeatedly cut off our internet connection whilst trying to connect the tv. 3 weeks with no tv, customer services policy is to just hang up if they can’t help.