Virgin Media Outage Report in Canvey Island, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canvey Island, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Canvey Island, Essex, England
The most recent Virgin Media outage reports came from the following cities: South Benfleet, Basildon, Southend-on-Sea, Chatham, Gillingham, Gravesend, Laindon, Grays, Billericay, Rayleigh and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 South Benfleet |
Phone | |
| Basildon |
Internet | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Internet | |
| Chatham |
TV | |
| Gillingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Canvey Island, England
Latest outage, problems and issue reports in Canvey Island and nearby locations:
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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john perreira
(@johnperreira) reported
from
Basildon, England
@simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help
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Penny Rolfe
(@wonky61shaky) reported
from
Southend-on-Sea, England
@virginmedia When are you going to refund me for many days without a wifi signal
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Mark Gould
(@yiddo71) reported
from
Gillingham, England
@virginmedia has the shittest broadband and customer service in the world!!!
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Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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Danny-lawrence-BEM-BCAc
(@MRDannyLawrence) reported
from
Billericay, England
@virginmedia me19 postcode broadband down please advise
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Tmak
(@tmacbond) reported
from
Wickford, England
This is unacceptable @virginmedia your services especially the customer services despite endless promises still not done #ShabbyServices
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LiisaJane'x
(@LiisaJane) reported
from
Southend-on-Sea, England
@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia Hopefully the confirmation of the rude man losing his job.
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alex stott
(@stussy_stott) reported
@virginmedia ongoing issues with broadband/ WiFi one said of house, technical line automated and then cuts you off. Any chance of speaking to an actual person??
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Ady Clare
(@ady_clare) reported
@virginmedia I keep having to phone 150 so Virginmedia can send a signal to restart the router.
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Steve Head
(@NuttySaidWhat) reported
@virginmedia 72 hours and still no contact from Virgin Media manager to resolve my WiFi issue as was promised. Very poor. #virginmedia
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Malcolm
(@Malcolm_Smith) reported
@virginmedia I've just rebooted again today as we lost broadband. Is there something causing these repeated problems?
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Justin Bass
(@bassjustin) reported
@virginmedia Tried again today. Holding for a while then line goes dead saying "The other person has cleared". Please now be on notice that I will be initiating a direct debit indemnity claim for non service, non contact and no resolution
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J./Sheidheda🇯🇲
(@JH_747_) reported
@virginmedia I wasnt asking for advice to be honest, I was showing the poor service I am receiving. I have contacted your team and my issue has still not been resolved.
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Emma
(@Emma07128312) reported
@virginmedia how do I make a complaint because your call centre keeps me on hold for a hour then cuts me off and then when I ring back it takes another hour to which I'm told a manager will call me back...that was on sunday, still no phone call?!?!
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mather
(@mather29) reported
@virginmedia It is. Area is Burgess hill. Please can you confirm a fix time, I am very worried I’m going to lose my job as I am shielding but cannot work from home because of this
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PrincipeEmi
(@principe_emi) reported
@virginmedia I m not gonna spend money again to call you ... and your answers says a lot@about the@level of customer service you offer
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Rob
(@Hammie_14) reported
@virginmedia There are ongoing problems with speed with the internet in area 14. 600Mbps package & I'm seeing 41Mbps down & 2Mbps up (normally 550Mbps down & 41Mbps up). Router is in Modem mode & has been reset to factory setting. Text service cut be off after 7 hours of wait!