Virgin Media Outage Report in Canvey Island, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canvey Island, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Canvey Island, Essex, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gillingham, Gravesend, Southend-on-Sea, Grays, Rochester, Chatham and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
Total Blackout | |
| Gillingham |
Internet | |
| Basildon |
Internet | |
| Gravesend |
Internet | |
| Southend-on-Sea |
Total Blackout | |
| Gillingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canvey Island, England
Latest outage, problems and issue reports in Canvey Island and nearby locations:
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.
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Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
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Colin Nickless
(@NicklessColin) reported
from
Southend-on-Sea, England
@virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.
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SatansLittleGirl🔮
(@lillyelizax) reported
from
Gillingham, England
@virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.
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Peter Fudge 💙
(@statusquo44) reported
from
Canvey Island, England
@leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍
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Paul Ilett, Author
(@Paul_Ilett) reported
from
Southend-on-Sea, England
@fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..
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Gary Thompson
(@goonergeek2000) reported
from
Grays, England
@virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell
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Becca
(@becshawyer) reported
from
Wickford, England
@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsten
(@Kirstenkat) reported
@virginmedia Checked my orders and appointments and nothing showing and no texts etc literally says it’s booked so won’t let me do anything unless the system has assigned someone to look at something outside but otherwise I’m lost and now stuck with no service
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Gordon Dale
(@GwdaleGordon) reported
@virginmedia business phone line now been cut off for 50days they actually came and replaced the cable feeding my house yesterday and informed me that a previous engineer had cut my line, only 8 days before they send another technician to connect Customer service stinks!!!
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stuart allan
(@neuroslam) reported
@virginmedia broadband has been unusable a number of times throughout the day for 2 weeks. Check back in 23 hours, no. please fix now as trying to work.
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Martin Booth
(@MartinB15306568) reported
@virginmedia my internet is down again, ky11 how many days will it be down for this time? Just paid my bill as well.
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Joe MVO 💙
(@JoeBirt) reported
@virginmedia I have an engineer booking. Your check@awrvice@does not show all outages only P1 and P2. Whatever that means. Not spending anymore tome on your so called help lines as half your agents do not know what they are talking about - only reading screen prompts
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JayH
(@mrandmrshoque) reported
@virginmedia Everything we use to connect wifi to the wifi is being very slow
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Dave
(@buckall) reported
@virginmedia Hi, please can I have a direct telephone number for the team I need to speak to in order to cancel my broadband with you? Or can this be done on live chat?
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Serena FitzGerald
(@Serenaf66) reported
@virginmedia Hello I followed these instructions and was told a complaint had been raised and someone would get back to me. I’ve heard nothing since. Can you help?
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Russell Dixon
(@dixonrussell) reported
Broadband down for the second time this week @virginmedia in CV3 Coventry 🤦 ..... Am I going to have to wait another 24+ hours to be able to do work again? Not easy working from home with internet as wishy washy as this
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Frankie Belle
(@Frankieabroad) reported
@virginmedia Yes, I’ve tried the pinhole reset as well. Still having wifi issues. Just ran another test and it says looks like there’s an issue with your connection and come back in 21 hours if I’m still having problems. But I need wifi to do work as can’t do everything from my mobile!