Virgin Media Outage Report in Canvey Island, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canvey Island, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Canvey Island, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Chatham, Grays, Basildon, Canvey Island, Rochester, Gillingham and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Chatham |
Internet | |
| Southend-on-Sea |
Internet | |
| Grays |
Phone | |
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canvey Island, England
Latest outage, problems and issue reports in Canvey Island and nearby locations:
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@SpursKS @virginmedia What's the issue
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James Young
(@jamesrfyoung) reported
from
Wickford, England
@virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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kali ace
(@GrandmasterAce1) reported
from
Grays, England
@SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky
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Mark..
(@MLong94) reported
from
Grays, England
Imagine my shock. Virgin media telly and internet down, AGAIN. **** *****
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.
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TDF TT
(@TDF_TT) reported
from
Gillingham, England
@virginmedia TV outage ME4?
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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kali ace
(@GrandmasterAce1) reported
from
Grays, England
Virgin media users any issues 😣?
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?
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Kelda🥤
(@keldaaa) reported
from
Canvey Island, England
@virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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I Know Nooothing 🇬🇧🤝🇺🇦Slava Ukraini
(@IknowNooothing) reported
@virginmedia @virginmedia comments on what a multi year customer pays vs a new customer from the pics here?
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chris norton
(@chrisnorton7) reported
@virginmedia can you please tell me why you never answer any calls whatsoever or no one ever responds on the WhatsApp chat service you use? Or even the complaints procedure? Appalling customer service
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skacel has 2
(@ODDOGG78) reported
@virginmedia Waited a hour for a agent this afternoon. Dont you have customer service anymore 😒
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karla- 𝕽𝖔𝖒𝖆𝖓𝖈𝖊 𝖎𝖘 𝖈𝖔𝖒𝖎𝖓𝖌
(@RomanceCamilaXx) reported
virgin media broadband not working again. good job its my mum that pays or id have cancelled by now. got no internet at all. download speed of 1Mbps absolutely ****.
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TractorSaint
(@SaintTractor) reported
@virginmedia Seriously? They cut me off after 30 minutes of being passed from pillar to post. How do I Whatsapp with you instead if your twitter account can't help?
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Ash Smith
(@ashthedrum) reported
@virginmedia My phone is virgin, my wife’s o2. Both of which have got drastically worse for Wi-Fi signal the last few months and my 4g is terrible on phone also. The status showed no outages. Just said all of our devices have low signal. Even though lots are in the same room as the hub.
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Gary Adams
(@GazzaAdams) reported
@virginmedia Does #virginmedia offer a callback service? I’ve been on hold over an hour in total, this is ridiculous now. I must put the kids to bed. G
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Ryan McMurdo
(@RMc711) reported
@virginmedia Your equipment, as there was no issue with the fees into the building but rather the coverage/signal the hub is providing.
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nicola hartley
(@nicnacb) reported
@virginmedia This is completely unacceptable! What if I was an elderly person who didn’t have access to apps such as WhatsApp or Twitter. I’ve not even been provided with a complaint reference number!
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Tee
(@Alotazak) reported
@virginmedia My broadband has been down for over an hour. I can’t even use your test because that’s not loading. I have a presentation tomorrow , have an online training all day any idea when it’ll be back.? I Want realistic answers, last time it was 3 days, I was told 24hrs