Virgin Media Outage Report in Canvey Island, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Canvey Island, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Canvey Island, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Chatham, Grays, Basildon, Billericay, Wickford, Borough of Thurrock, Gillingham, Gravesend, Rochester and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
||
| Southend-on-Sea |
Internet | |
| Chatham |
Internet | |
| Chatham |
Wi-fi | |
| Southend-on-Sea |
Internet | |
| Grays |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Canvey Island, England
Latest outage, problems and issue reports in Canvey Island and nearby locations:
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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Mark Gould
(@yiddo71) reported
from
Gillingham, England
@virginmedia has the shittest broadband and customer service in the world!!!
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
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Kim Baker was Lovett
(@Kimlovett) reported
from
Southend-on-Sea, England
@virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia Hopefully the confirmation of the rude man losing his job.
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Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡
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Penny Rolfe
(@wonky61shaky) reported
from
Southend-on-Sea, England
@virginmedia When are you going to refund me for many days without a wifi signal
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
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Danny-lawrence-BEM-BCAc
(@MRDannyLawrence) reported
from
Billericay, England
@virginmedia me19 postcode broadband down please advise
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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LiisaJane'x
(@LiisaJane) reported
from
Southend-on-Sea, England
@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
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john perreira
(@johnperreira) reported
from
Basildon, England
@simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Winny
(@CalNoon) reported
@virginmedia Absolutely fuming at your company taking another £77 from my mums a/c after cancelling 26/3/22. Customer service is shocking. You have lied to me. 6 phone calls later & still no joy. Contract ended 29/3. You are a joke!!! Try to complain given same no.
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Kimberly Bennett💙
(@kabennettuk) reported
@virginmedia @backstreetjoe Really not helpful for GCSE revision . Pay a fortune per month for a terrible service . Find it interesting your first message yesterday was that you were updating so we will receive a fabulous service … then it’s suddenly a fault that’s complicated
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Dr. Ray Campbell #GoldStrike
(@RayCampbell19) reported
@virginmedia As soon as Hyperoptic or Community Fibre is available here, I'll be cancelling my contract with Virgin Media. You had your chances and you still let me down.
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LA LIGHTHOUSE
(@LALIGHTHOUSE1) reported
@virginmedia I do not have a contract 'rolling contract' and have been charged x2 for Netflix. Wanted a contract but not at extortionate rates i am currently been charged. Solution given to me "cut service off". Really?
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Geraldine
(@GeraldineGSmith) reported
Beyond bored of @virginmedia 's unreliable broadband. Constant excuses of "upgrading the network for new customers" is grating. If you don't value the customers you already have, you won't have them for long.
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Bree 💚
(@autismandbree) reported
@virginmedia WHY YOU NOT WORKING I WANNA PLAY THE SIMS xxxxx
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frank hearne
(@fhearne) reported
@virginmedia Not good enough. The order was placed 06/07/2021, first install scheduled 26/07/2021 - followed by 10 months of excuses, incompetence, and putting front line team members in the line of fire from an irate customer with no consideration to them or us, your customer. Disgraceful
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LL-J
(@J_cool_LL) reported
@virginmedia Thanks for the reply, I’ve contacted the number and been told my details are not showing and to try again tomorrow? I’m also asked for an account number I don’t have, I only have an order reference which no one can search. How do I cancel please?
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narmstrong
(@narmstrong) reported
@virginmedia @J_cool_LL Your Ireland call centre says they’re opened now but theyre closed. Also you’re not sending out confirmation emails when registering my account online. Basically I’m blocked in getting a small piece to of info I need (my landline). Can you help?
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zach close YT
(@ZachcloseYT) reported
Virgin media your Internet is ******* **** every day it going down and it not even raining just pathetic from you