Virgin Media Outage in South Benfleet, Essex, England

@virginmedia Can you please private message me, I have a log on issue.

@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

@virginmedia you obviously don’t want for appropriate new customers. Been on hold for over and hour and been lied to by you pre-install team. The worst experience I have ever had.

**** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡

@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?

@virginmedia me19 postcode broadband down please advise

@virginmedia When are you going to refund me for many days without a wifi signal

@lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.

@virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option

@simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys

@virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.

@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

@virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

@virginmedia has the shittest broadband and customer service in the world!!!

@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.

@1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices

This is unacceptable @virginmedia your services especially the customer services despite endless promises still not done #ShabbyServices

@1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help

@Ofcom @virginmedia How on earth can you on a simple change over of service that your representative said or was an easy job & you still 5months later still being billed & endless promises not kept now it’s calls eating into family time & not end in sight!! Help

@virginmedia having a major issue with an installation that was meant to happen today. Can we DM about it?

@virginmedia I have a problem with my bill. I am paying £50/month with a booster charge and I can't get a signal in all rooms! (3 bed house) This has caused mobile data charges. I want to be reimbursed for all the booster charges I have paid since I started paying them because it doesn't work

@virginmedia I dont understand this response. We don't need a better deal, we need working Internet that we already pay for. Trying to book a service engineer online is near on impossible. We have zero-intermittent service and no way to resolve it.

@virginmedia Numerous daily interruptions to broadband and TV in the NG5 area and not able to get to you on the helplines as there are always busy - what are you doing to resolve these issues?

@virginmedia ~ When would the problem be fixed? - can’t get any work done.

What phone network do you use? Any particular recommendations, I'm thinking of switching from @virginmedia

@virginmedia im sorry who is he. is he going to give me my refund for 7 months of **** service that didnt work properly yet you still took my money.... just shoddy

@virginmedia I need help with my broadband, I can't get through on the phones, I can't message on your website because the links are broken. Very poor. Can you put me in touch with someone. Running out of options!

@virginmedia We’ve spoken to several people - as I say, only one person identified the problem. We were assured it had been resolved and we were not going to be cut off. And then it happened anyway.

@virginmedia It says there are no known issues in the area?