Virgin Media Outage Report in South Benfleet, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in South Benfleet come from postal codes SS7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Benfleet, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Benfleet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near South Benfleet, Essex, England
The most recent Virgin Media outage reports came from the following cities: Grays, Southend-on-Sea, Longfield, Basildon, Gravesend, Brentwood, Gillingham, Wickford, South Benfleet and Laindon.
| City | Problem Type | Report Time |
|---|---|---|
 Grays |
TV | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Internet | |
| Longfield |
Internet | |
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Benfleet, England
Latest outage, problems and issue reports in South Benfleet and nearby locations:
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Keeley O'Flaherty
(@KeeleyOF101) reported
from
Thundersley, England
@virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential
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lindsay wood
(@Dearnormajeane) reported
from
Southend-on-Sea, England
@kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@SpursKS @virginmedia What's the issue
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page
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Paul Ilett, Author
(@Paul_Ilett) reported
from
Southend-on-Sea, England
@fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?
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Mark..
(@MLong94) reported
from
Grays, England
Imagine my shock. Virgin media telly and internet down, AGAIN. **** *****
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🏳️🌈🏳️🌈Simon Winstanley 🇬🇧🏴
(@Winclouduk) reported
from
Rochester, England
@virginmedia is there internet issues in the Medway area?
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Gary Thompson
(@goonergeek2000) reported
from
Grays, England
@virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell
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WeHateHills
(@WeHateHills) reported
from
South Woodham Ferrers, England
@ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Colin Nickless
(@NicklessColin) reported
from
Southend-on-Sea, England
@virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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TheTraveller🇬🇧
(@AndythePlank) reported
from
South Ockendon, England
@virginmedia @virginmedia trying to home school our child, WiFi is crap!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Philip Calvert
(@pdcal) reported
Hey @virginmedia.... You're overcharging me by £22 a month and I can't get through to anyone on customer service. I've tried for three days now - sometimes you just cut of the call immediately, yesterday I was on hold for an hour then you cut off the call. What's up?
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TakeAim Ltd
(@TakeAimCoach) reported
@virginmedia Thanks for your apology. How can my poor experience be rectified? I won’t rely on a community forum to resolve an issue you created for me 12 months ago. My service prior to that was good. But now I’m being told I must pay 25% more for a service with is worse that two years ago
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Manny
(@Manny84150471) reported
@virginmedia It shouldn't need to, you guys can see the network and look at what's going on but looking at the forums people are made to jump through hoops when there's a problem.
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Linda
(@lindajtreacy) reported
@virginmedia please help. No wifi - not able to join live school or important Zoom meetings today and only a recorded message to call back later in helpline. Not good enough.... and to top it all you’re increasing the monthly cost! How can you justify this?!
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Kelly
(@KellyGibbins8) reported
@virginmedia Internet has just gone down as I’m working. Can you tell me if there is an issue in the SW15 area and how long it will be for as the service status has not updated on my account and I have run all tests. Need to send urgent emails by the end of day
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AngusMacLeod92
(@ALeod92) reported
@virginmedia I called your useless customer service and told them of my cancellation. I was told I need to be "transferred to the right department", when I chose the right options when calling you. This is a scam and I recorded the call. I have given you my notice. 1/2
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Hadley Crowfoot
(@HadleyCrowfoot) reported
@virginmedia I’ve been on hold to the cancellations dept for over an hour now as I want to cancel. I’m going to cancel my direct debit, please take this message of confirmation of me cancelling
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Doc Squiffy 📺🎮
(@DocSquiffy) reported
@leetvtech @Stephen34184311 @virginmedia get yourself a 4g router. i got a 3 mobile one with unlimited data i now keep as back up for the stream since virgin messed up a month ago. used that for the stream and the broken virgin for the game
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Tony💙EU 🌐PRNow
(@JoinRejoinEU) reported
@BTNStu @virginmedia I'm surprised after years of bad service provision that people actually use them at all. Look all over the internet and they are untouchable.
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☰
(@mooneylfc12) reported
Apparently even getting a response off the twitter team is as efficient as using the phone or website. Worst customer service I have ever experienced @virginmedia