Virgin Media Outage Report in South Benfleet, Essex, England

Problems in the last 24 hours in South Benfleet, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Benfleet, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near South Benfleet, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Rochester, Gillingham, Sheerness, Longfield, Brentwood, Grays, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Basildon	Internet	1 day ago
Gravesend	Internet	2 days ago
Southend-on-Sea	TV	6 days ago
Southend-on-Sea	TV	7 days ago
Basildon	Internet	7 days ago
Basildon	Wi-fi	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near South Benfleet, England

Latest outage, problems and issue reports in South Benfleet and nearby locations:

• 
  Mark Gould (@yiddo71) reported 30 seconds ago from Rochester, England

  @virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number

• 
  Mark Gould (@yiddo71) reported 2 minutes ago from Rochester, England

  @virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!

• 
  Mark Gould (@yiddo71) reported 6 minutes ago from Rochester, England

  @virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!

• 
  paul fouracre (@moleyfozz) reported 12 minutes ago from Rochester, England

  @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

• 
  Mark Gould (@yiddo71) reported 15 minutes ago from Rochester, England

  @virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!

• 
  SatansLittleGirl🔮 (@lillyelizax) reported 19 minutes ago from Gillingham, England

  @virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help

• 
  Mark Gould (@yiddo71) reported 20 minutes ago from Rochester, England

  @virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog

• 
  Mark Gould (@yiddo71) reported 21 minutes ago from Rochester, England

  @virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill

• 
  Claire - with a capital C (@c1ormy) reported 21 minutes ago from Gravesend, England

  @virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices

• 
  paul fouracre (@moleyfozz) reported 25 minutes ago from Rochester, England

  @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

• 
  Mark Gould (@yiddo71) reported 25 minutes ago from Rochester, England

  @virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times

• 
  Becca (@becshawyer) reported 27 minutes ago from Wickford, England

  @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

• 
  Mark Gould (@yiddo71) reported 28 minutes ago from Rochester, England

  Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog

• 
  Darren Young 📺 (@Just_Daz_Young) reported 42 minutes ago from Gillingham, England

  @virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.

• 
  paul fouracre (@moleyfozz) reported 45 minutes ago from Rochester, England

  @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

• 
  Darren Young 📺 (@Just_Daz_Young) reported 49 minutes ago from Gillingham, England

  @virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog

• 
  Mark Gould (@yiddo71) reported 49 minutes ago from Rochester, England

  @BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!

• 
  Mark Gould (@yiddo71) reported 55 minutes ago from Rochester, England

  @virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff

• 
  Mark Gould (@yiddo71) reported 56 minutes ago from Rochester, England

  @virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog

• 
  Peter Fudge 💙 (@statusquo44) reported 59 minutes ago from Canvey Island, England

  @leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LondonRando (@blobbybobber) reported 6 minutes ago

  @catmur34 @virginmedia Similar to James. We called to say the complaint was ignored, they gave us a number C-170222706. Then we get an email to say it’s closed. Ok… we will be going to @ofcom. What a joke.

• 
  Tom Bycroft ❤🥁 (@BycroftTom) reported 7 minutes ago

  @virginmedia Over the phone agent was so rude and not helpful at all sick of your company i bought new contract and now been told no to get 3 wifi boosters which am entitled to

• 
  David (@D_Law666) reported 13 minutes ago

  @virginmedia @virginmedia My point was really about your call centers causing more problems than solving them. Miscommunication has ended up with a technician coming out to the house when he isn't really needed. I was originally told all I needed to do was swap a new box for an old one.

• 
  xxDonnaxx 🌸 (@donnaxx_xx) reported 18 minutes ago

  @virginmedia 1gb broadband is useless with hub 4. Son has been told he needs to buy a mesh router or put up with no wifi. Having to connect to mobile for teams calls and you won’t let him go back to hub 3. Service is disgusting

• 
  Ian1558 (@Ian1603) reported 21 minutes ago

  @virginmedia Thanks - still issues but I have checked the service status site and that site has confirmed I still have issues. Asked me to check again in four hours. If still not fixed they will book an engineer

• 
  Patricia F (@patfxl) reported 21 minutes ago

  @virginmedia I have signed in my account to check many times now and followed all the usual reboot... and done hard reset as discussed with your team. There is obviously an issue at a different level but there is no communication

• 
  PEMPEHREMPE (@Theoola1) reported 21 minutes ago

  Virgin are fools. How can they reduce my unlimited phone data and now my signal coverage is moving mad. Can’t even keep up 4g @virginmedia

• 
  katie hoolahan (@spacked) reported 23 minutes ago

  @virginmedia To even get the option to talk to someone I have to be willing to have my internet restarted/turned off for a bit, but I can't because it would interrupt my housemates that need it for work. Then phone lines are closed outside the hours that its okay for me to do that.

• 
  Bill Duncan® (@Real_BillDuncan) reported 27 minutes ago

  @virginmedia Your lieing to a #Loyal customer been on the phone and your telling me £57 a month is the cheapest you do,its all LIES. #TheCustomerIsAlwaysRight

• 
  Phil (@phil_miller87) reported 29 minutes ago

  @virginmedia The complaint was raised through your WhatsApp. I have spoke to them again today. They said it's not possible to ring me. I showed them the screenshot and then said sorry, we will ring you within 2 hours. 5 hours later still nothing. sthey are as useful as a chocolate teapot