Virgin Media Outage Report in Sittingbourne, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sittingbourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sittingbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sittingbourne, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Gillingham and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Chatham |
Internet | |
| Chatham |
Internet | |
| Chatham |
Internet | |
| Maidstone |
TV | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sittingbourne, England
Latest outage, problems and issue reports in Sittingbourne and nearby locations:
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia O2 have the correct information. The bills from Virgin have the wrong flat number on them. How do I know what you have for the service address? This isn’t clear on the website
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia I think she was recording a fault as far as I could make out due to her poor English
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Twiterteroo
(@Twiterteroo) reported
from
Gillingham, England
@virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.
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Antony Collett
(@heyitsant) reported
from
Maidstone, England
Hey @virginmedia, why is my issue still not resolved? I've spoken to several agents over the past 2-3weeks, all of whom said it was sorted. I have an open IT ticket and this is the reference number P010931869 .
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Michael Buckley
(@MikeBuckley2) reported
from
Gillingham, England
@virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No, I want the postal address for service of a county court summons.
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Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
@virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this
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Sue Groves MBE
(@SUEG46) reported
from
Rochester, England
@virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?
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Michael Carter
(@Michael69078135) reported
from
Maidstone, England
VIRGIN MEDIA WHY CANT I GET “virgin to go or media on my phone” Keeps saying Sign In then it won’t recognise my email address 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Pink Spaghetti PA Services Maidstone & S/Bourne
(@PinkSpag_Emily) reported
from
Sittingbourne, England
@virginmedia Morning! Still bad but worse on certain channels 😩
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Rohan Seal
(@Rohanseal221B) reported
from
Maidstone, England
@virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown
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Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sazia Hasanat
(@ShazHasanat) reported
@virginmedia I had to go through 2 3 hours calls with agents and supervisor and finally theyll issue the letter. However it will be 8 weeks next week so I wont need to wait for that even.
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☠️ Rön ☠️ (RYT200)
(@Man_in_Black666) reported
Another bill in from @virginmedia 4 months after first trying to cancel with them. This one’s for non return on equipment that they’re collecting on Monday. Any prizes for most incompetent company?
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ᴋɪɴɢᴍᴏɴᴋᴇʏ
(@kingmonkey25) reported
@virginmedia - just joined online, was given a number to call to defer the start date, called & was transferred to your sales department. The person I spoke to (male) was so rude & condecending I'm now considering taking my business elsewhere. Shocking customer service.
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LL-J
(@J_cool_LL) reported
@virginmedia I placed the order online, is there a way to cancel online? Thanks
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Prezz Uk
(@PrezzUk) reported
@virginmedia @HardyShorses Lets face the truth, once ur locked into a contract, virgin media dont give a flying fudge about u! Now thats fact! They are so focused on getting new customers (god help em), that longer term customers are left to whistle dixie! Virgin media have awful customer service!
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Mαятıи
(@marthewitt) reported
@virginmedia Terrible customer service from Aishwarya - sales sales sales no empathy or understanding just a number … Just terrible #inwrongjob
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Lucy McGrother
(@LucyMcGrother) reported
@virginmedia @NetflixUK get yourselves off my **** list please. Pls talk to one another to fix VM taking subscriptions for NF and NF saying VM have cancelled it and given no reason. You have had 5 days so far and still not sorted. Talk to one another!!
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eyeguy
(@eyeguy04) reported
@virginmedia @SouthamptonFC Sure would be nice to support the team and watch them play... Too bad Virgin Broadband has **** the bed in my area.
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Families Edinburgh Magazine
(@FamiliesEdinbur) reported
@virginmedia It says there are no issues but there clearly are - looking at your feed there seems to be a lot of people with landline issues. Can't we just get an honest update on what is happening?
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia @HardyShorses These are trying to charge me for a Months Services after they cut me off 2nd April want over £270 now I have put it in the hands of the police with them since 1999 they are corrupt & No Customer Service now, they will get what I owe as & when I can afford on U.C. using foodbank