Virgin Media outages and service status in Kennington, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Kennington, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kennington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kennington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 16: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kennington, England
The most recent Virgin Media outage reports came from the following cities: Canterbury, and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Canterbury
|
Internet | 10 days ago |
Community Discussion
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Virgin Media Issues Reports Near Kennington, England
Latest outage, problems and issue reports in Kennington and nearby locations:
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John Cooper (@JohnCservices) reported from Ashford, England@virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi
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Heather Tingey (@HeatherT1604) reported from Sittingbourne, England@virginmedia no tv but according to the service status we have no problem here. ME10 area.
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AndyEpps (@Andyelufc) reported from Ashford, Englandwith @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy
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Martin Holme (@Chataranga) reported from Kennington, England@virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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Heather Tingey (@HeatherT1604) reported from Sittingbourne, England@virginmedia @afcsmith1886 We are getting exactly the same. Saying service is fine but a couple of us, in the area ME10 have no TV or Internet.
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Daniel Davenport (@dancafc80) reported from Sittingbourne, England@virginmedia I've done all the checks. I had an engineer out last year and the problem was sorted for a few months then it goes back to losing signal
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SarahJay (@IamSarahJayJay) reported from Canterbury, England2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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SarahJay (@IamSarahJayJay) reported from Canterbury, England@virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.
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John Bennett (@chinashouse) reported from Ashford, England@virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩
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A Friend (@a60153079) reported from Ashford, England@virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.
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KarenKessack RN SCPHN (SN) (@KKessack) reported from Kennington, England@virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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Pink Spaghetti PA Services Maidstone & S/Bourne (@PinkSpag_Emily) reported from Sittingbourne, England@virginmedia Morning! Still bad but worse on certain channels 😩
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Daniel Davenport (@dancafc80) reported from Sittingbourne, England@virginmedia I have the latest hub and the light flashes on the front when I lose signal
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Martin Holme (@Chataranga) reported from Kennington, England@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
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Samantha Fairman (@SammyFairman) reported from Ashford, England@virginmedia It's pointless going into on here because nothing is ever done hence me wanting to complain. And it's all very well calling but when you're given differing information over the space of 3 calls it highlights a huge training issue...
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Hampson (@StephenHampson) reported@virginmedia Sent one. Managed to fix it late at night but no help on your website for the streaming box so seems you don't act on your feedback and the remote app failed to work.
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What would Ash do ? (@posivisionary) reported@virginmedia broadband down AGAIN. Since last night and still not fixed. Come on now !!!!
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Ellie Winters #VoteBinface (@N104AP) reportedclearing out under the bed to eventually throw out my broken frame and sleep on the floor, ive already found an old laptop and 2 broken disassembled virgin media wifi routers tf was i doing
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*** (@lenatrobins) reported@andrewc44104127 Or the people who deal with customer complaints at Virgin Media
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Jacky (@Jackymaguire) reported@virginmedia Hi I am a customer how can I get my account number I don’t have it and I don’t have any correspondence with to to get it , I need to pay my bill and you have change your automated system
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David Owens (@DavidOw38948049) reported@virginmedia Why are you sending a phone number which as a non customer of Virgging and someone who does not want to become a customer cannot access ? All I want is for you to remove your broadband box from our property Also tried what’s app without any feed back ?
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Steven Byrne (@Lavelle250187) reported@virginmedia Your service is disgraceful. I joined less than a month ago and my internet has already failed twice. 1st time it was down for 3 days, now it’s been 2 days and could be a week. I want to leave your awful service, but you won’t let me. This is not what was promised!
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Michael Westcombe - Stalin's Canary 🐣 (@AngryMichaelW) reportedIs Virgin Media down? Their server, I mean?
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1836golf tour (@1836golftour) reported@MichelleBeckett @SkyUK @VodafoneUK Had the same experience with Virgin Media. They`re a disgrace 3 months down the line.
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Vicky (@CityVicks) reported@jcbrough @virginmedia Honestly, why are they asking me to tell them if there are issues with their service?!