Virgin Media Outage Report in Kennington, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kennington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kennington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kennington, Kent, England
The most recent Virgin Media outage reports came from the following cities: Sittingbourne and Kent.
| City | Problem Type | Report Time |
|---|---|---|
 Sittingbourne |
Wi-fi | |
| Sittingbourne |
Wi-fi | |
| Kent |
Internet | |
| Ashford |
Internet | |
| Ashford |
Wi-fi | |
| Sittingbourne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kennington, England
Latest outage, problems and issue reports in Kennington and nearby locations:
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Dennis C Chansa ( Dee-Lo)
(@HiDee_Lo) reported
from
Ashford, England
@virginmedia is this the kind of bad service we now have to pay for? Charging us fibre prices but getting slow speed, can’t call the contact centre. Internet as slow as a sloth in TN233JA area This is very bad service
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Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Seabrook, England
@virginmedia why are you service do crap??
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David Williams
(@TheTestingMuse) reported
from
Ashford, England
@virginmedia Having just looked at model photos it's the Hub 4 I have, set to Modem Mode. The connection drop problem is with the Hub itself (the solid white ring light then starts glowing to show it is "connecting"), so the connection drop affects both wired and wireless connections.
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
@virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.
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SarahJay
(@IamSarahJayJay) reported
from
Canterbury, England
2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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JannerJo 🦠💉💥
(@JoTreCanterbury) reported
from
Canterbury, England
@tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!
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elane slade
(@ElaneSlade) reported
from
Ashford, England
@virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times
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Pink Spaghetti PA Services Maidstone & S/Bourne
(@PinkSpag_Emily) reported
from
Sittingbourne, England
@virginmedia Morning! Still bad but worse on certain channels 😩
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Braxton hix
(@chinwah33) reported
from
Ashford, England
Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.
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AndyEpps
(@Andyelufc) reported
from
Ashford, England
with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Would rather you fixed the problem.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Serhat Ay
(@serhat_ay_) reported
@virginmedia Doesn’t make any sense,it’s like that for like 4 months-never get stable broadband connection.Even except that auto message there is nothing doing,even didn’t asked where I am reaching from!I still texting this reply from my bloody mobile internet! Virgin Media-never ever again!
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Ivy Mukherjee
(@JellyIvy) reported
@virginmedia @statusisdown virgin media internet is down since last night. its the 3rd time happening in the last 2 weeks. The customer support team is unhelpful to say the least. Engineer was supposed to come last weekend, but never showed up and never sent a single communication. Why am I paying so much to you if you are going to be down for days?
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Debra Tomlin
(@tomlin56408) reported
I want everyone to know I have been a virgin media customer for over 15 years. My virginmedia TV service stopped working in March 2025. I logged this with this bots. Thought something would be done. Did the whole thing turn of by switch wait then turn back on. No joy. Logged the
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Gareth Hughes 🏴 💙
(@GarethH04231834) reported
@virginmedia seriously, 7 days since BB transfer, complete outage since 1pm today! Utter rubbish - 8 hours. I work from home and also no TV. The latter i can tolerate, the former has been a disaster. 3 years with @TalkTalk not one hour off line.
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MrPeachUK🖖
(@MrPeachUK) reported
@dshensmith I moved from VMBusiness to Zen and never looked back. Virgin Media are a f*cking shambles to be honest.
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Neil Roberts
(@Ndr2304Neil) reported
@virginmedia Your service is extremely poor. My mum passed away in February and I called up your customer services to cancel her Virgin Media account. The man on the phone told me I couldn't cancel it but I could transfer the account into my name, wait 30 days and then cancel it.
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Martin Paul
(@martinianpaul) reported
@virginmedia can you please explain why it is so very difficult now to log in to my @O2 account? And why my request for a password reset never works?
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Natalie Braithwaite
(@natalieb2689) reported
@virginmedia @O2 We’ve been without broadband completely since Friday lunchtime. Fix time keeps getting delayed. All phones on o2 and all down to 3G, occasionally 4G so cannot use my hotspot in order to work. This is ridiculous considering how much money I pay out on airtime!
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Natalie Braithwaite
(@natalieb2689) reported
@virginmedia @O2 been without broadband since Friday lunchtime - now down to 3G on o2 so can’t even use my hotspot. Any guidance?
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Rehana
(@rly1989) reported
@virginmedia Hi, my disconnection date from Virgin Media is today, I had Netflix in my package. Will Netflix automatically end today/tomorrow? Or do I need to cancel this separately with Netflix?