Virgin Media

Virgin Media Outage Report in Kennington, Kent, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kennington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kennington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kennington, Kent, England 03/14/2025 14:35

March 14: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kennington, Kent, England

The most recent Virgin Media outage reports came from the following cities: Sittingbourne, Canterbury and Ashford.

Loading map, please wait...
City Problem Type Report Time
United KingdomSittingbourne Internet
United KingdomCanterbury Internet
United KingdomAshford Internet
United KingdomAshford Total Blackout
United KingdomAshford TV
United KingdomAshford TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kennington, England

Latest outage, problems and issue reports in Kennington and nearby locations:

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.

  • Andyelufc AndyEpps (@Andyelufc) reported from Ashford, England

    with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy

  • chinwah33 Braxton hix (@chinwah33) reported from Ashford, England

    Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.

  • ElaneSlade elane slade (@ElaneSlade) reported from Ashford, England

    @virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    Life as @virginmedia customer.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.

  • PinkSpag_Emily Pink Spaghetti PA Services Maidstone & S/Bourne (@PinkSpag_Emily) reported from Sittingbourne, England

    @virginmedia Morning! Still bad but worse on certain channels 😩

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Would rather you fixed the problem.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RobbieDynan Robbie Dynan (@RobbieDynan) reported

    @virginmedia hi, the picture on itv4 and itvbe keeps breaking up, this started about 2 weeks ago. Tried turning the box on and off but no improvement. Is this problem known about?

  • lmmortalMachine Immortal Machine (@lmmortalMachine) reported

    @virginmedia No known issues it shows. I've reset the router to see if it quells any problems.

  • GREEN_HUE_ J. (@GREEN_HUE_) reported

    @JezCorden @virginmedia Virgin always goes down for no reason. It's scuffed

  • scottm1967 ScottM (@scottm1967) reported

    @virginmedia Done all that and spoke to your agent who confirmed there is a problem. Really was looking for an update on an estimated time of fix? I take it you know which problem this is??

  • BrantApps David Branton (@BrantApps) reported

    @virginmedia The Construction Team got in touch today. Installation in mid-July. Not sure what to do until then but that's my problem.

  • andrew_hierons Andrew Hierons (@andrew_hierons) reported

    @virginmedia If that’s the case, why do I get affected by it so often.........I have an outage of one form or another every day, and it never gets fixed. The internet is off again right now 😢

  • HowDare22555048 HowDareYou (@HowDare22555048) reported

    @virginmedia You're always sorry but I still receive a disgusting service from you

  • HowDare22555048 HowDareYou (@HowDare22555048) reported

    @virginmedia Also kindly explain why after finally arranging for engineer to complete service that it took for me to highlight a extremely dangerous trip hazard of a loose cable under outside step which another engineer had to return to rectify?? Just pathetic!@

  • HowDare22555048 HowDareYou (@HowDare22555048) reported

    @virginmedia If tou check notes you will read my ongoing complaints which fell on deaf ears as NOBODY RESPONDED YET YOU WANT ME TO COMPLAIN AGAIN. DO YOU REALISE I HAVE TO INVEST A WHOLE DAY EACH TIME I CONTACT CUSTOMER SERVICE BECAUSE YOUR USELESS COLLEAGUES HAVE HUNG UP SO MANY TIMES WHILST

  • harveysond Harvey Sond (@harveysond) reported from Leeds, England

    Never known such bad customer onboarding as virgin - I would avoid if you have a new build @virginmedia