Virgin Media Outage Report in Kennington, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kennington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kennington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kennington, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ashford and Faversham.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
Internet | |
| Faversham |
Wi-fi | |
| Ashford |
Total Blackout | |
| Ashford |
||
| Sittingbourne |
Internet | |
| Faversham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kennington, England
Latest outage, problems and issue reports in Kennington and nearby locations:
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465
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elane slade
(@ElaneSlade) reported
from
Ashford, England
@virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times
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Braxton hix
(@chinwah33) reported
from
Ashford, England
Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
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Pink Spaghetti PA Services Maidstone & S/Bourne
(@PinkSpag_Emily) reported
from
Sittingbourne, England
@virginmedia Morning! Still bad but worse on certain channels 😩
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
Life as @virginmedia customer.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
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AndyEpps
(@Andyelufc) reported
from
Ashford, England
with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Would rather you fixed the problem.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Ratcliff
(@nnickr) reported
@virginmedia Is there a Virgin service available that actually works reliably? It was ok for a few months & then it went back to normal ... I have to use my phone for Zoom/Teams meetings because Virgin service is so poor, what a let down for NHS staff wfh
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Dougie Frazer
(@CampbellDougie) reported
@virginmedia Hi. No I wasn't. Can I message you for help? Thanks
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Lisa Goddard 💙
(@welsh_lisa2) reported
@virginmedia Yes thanks it seems to be. Weird that it went off with out a warning as it usually warms me when it's going to shut down
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Tim Wood
(@TimWood21) reported
@virginmedia @ktlulu1985 Not working for me either and I’ve rebooted twice, no good this
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Lisa Goddard 💙
(@welsh_lisa2) reported
Anyone else having issues with @virginmedia TV channels tonight. Website says no problems but top box turned itself off after #Holby and has taken nearly 10 minutes to reboot.
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ジェイミー🧋
(@jambuslang) reported
Virgin Media service back to absolute ****. Worked for a couple of weeks before going back to cutting us off. Their solution? Told us to buy an ethernet cable. Basically need to use my mobile data to continue working.
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SpongeBob
(@Jack_the_westi) reported
@virginmedia I rang last week to cancel, was told no outstanding payment needed, in fact I was going to get a credit of £15. Yesterday you took a £62 DR payment. 4th man today finally said it was the payment for August! You take payments in arrears? So a credit of £15 but I owe £62? Reckon?
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Bob Harris
(@bobharrisuk) reported
@virginmedia He’s done ALL of those. Complaints fobbed him off. Online chat and 150 never got him to a real person.
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Mick |Bean God| van Helsing
(@Mick_since_86) reported
@virginmedia Yes over both. There's is a known network issue in the area (separate from the one that's ongoing now) that I was assured would be fixed by the start of September yet here we are. One of a number of issues that are yet to be resolved on my account.
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Manish Jethwani
(@manish_jethwani) reported
@virginmedia I've spent 4 hours on phone with several of your agents and have been shunted around from one department to another. Account has been already marked active so pre-install team can't help me. The faults team can't help either as there's no connection for them to fix.