Virgin Media outages and service status in Kennington, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Kennington, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kennington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kennington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Kennington, England
The most recent Virgin Media outage reports came from the following cities: Canterbury, and Ashford.
Community Discussion
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Virgin Media Issues Reports Near Kennington, England
Latest outage, problems and issue reports in Kennington and nearby locations:
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Craig Brisley CTC (@CtcCraig) reported from Ashford, England@GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.
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John Cooper (@JohnCservices) reported from Ashford, England@virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi
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Celia Robinson (@Celia181) reported from Ashford, England@virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
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Brian Glover (@brianglo) reported from Sittingbourne, England@virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues
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Heather Tingey (@HeatherT1604) reported from Sittingbourne, England@virginmedia We have no TV or Internet ME10 but online it is saying no problems in the area.
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Ben clifton (@teaboy279) reported from Ashford, England@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.
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Daniel Davenport (@dancafc80) reported from Sittingbourne, England@virginmedia I have the latest hub and the light flashes on the front when I lose signal
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Gill Leighton (@GillLeightonNHS) reported from Kennington, EnglandWorking from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !
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Samantha Fairman (@SammyFairman) reported from Ashford, England@virginmedia It's pointless going into on here because nothing is ever done hence me wanting to complain. And it's all very well calling but when you're given differing information over the space of 3 calls it highlights a huge training issue...
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Craig Ryan (@CraigRyan1986) reported from Ashford, England@virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain
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Martin Holme (@Chataranga) reported from Kennington, England@virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
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Francisco Domenech 🇵🇸 (@Pakitodomenech) reported from Seabrook, England@virginmedia why are you service do crap??
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.
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SarahJay (@IamSarahJayJay) reported from Canterbury, England2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it
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KarenKessack RN SCPHN (SN) (@KKessack) reported from Kennington, England@virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful
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Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Wingrove (@paul_wingrove) reported@EDFofficiel Customer support at EDF UK shows a level of incompetence which is worse than Virgin Media, and God knows VM is utterly useless.
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Pete Samuels (@PeteSamuels5) reported@DorzetRob @Artemisapphire Ditto here. We're between 3 towns. Sod all signal. Had to get 'wi-fi calling' on the mobile phones, to make mobile calls via the broadband. Smarty seems to work OK. Old copper land line now shut off by Virgin Media.
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Chris Davis (@cdavo25) reported@virginmedia WORST Internet Provider iv ever had! Internet breaks takes nearly 2 weeks to fix it and within a week it broke again! And all you get back from customer care is no understanding and promises it will be fixed soon! Absolute joke of a company L
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Stephen Old #FBPE (@StephenOld) reported@thenorth4theeu @virginmedia Who id you change to? I have had enough of Virgin. My internet works but the landline has not worked for months. It is impossible to get help from them.
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The Navigator (@Navigator429) reported@virginmedia hi. I am an ex customer of yours but it seems my account is still active. I keep getting emails alerting me to someone trying to log into my account. How do I request my account to be deleted? You shouldn’t hold an active account for me if I’m not a live customer.
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Denny Wright (@DennyTWright) reported@seanhg72 @virginmedia I’d be fuming as I use my phone as an alarm and it’s nearby incase of family emergency.
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🅰️🅾️'🅱️🔻🍉 (@Weedabixxx) reportedWhy can't/wont either RTÉ or Virgin Media cover some of the Irish festivals with a live feed similar to Glastonbury? It's a damn shame.
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A-A-RON (@rising_lefty) reported@j_ball13 @virginmedia They were awful when my nan died. I told them so they could cancel everything, sent proof and still tried to charge each month.
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Adam Allen (@MrAllen302) reported@virginmedia we had a massive internet outage a few weeks back (12+ hours) and ever since then our ring devices and tonie boxes won’t connect to our router.
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This is me 🧶 (@Margymoo) reported@virginmedia need help, this online #whattsapp group is dire