Virgin Media

Virgin Media Outage Report in Kennington, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kennington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kennington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kennington, Kent, England 12/11/2024 09:55

December 11: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kennington, England

Latest outage, problems and issue reports in Kennington and nearby locations:

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Would rather you fixed the problem.

  • TheTestingMuse David Williams (@TheTestingMuse) reported from Ashford, England

    @virginmedia Having just looked at model photos it's the Hub 4 I have, set to Modem Mode. The connection drop problem is with the Hub itself (the solid white ring light then starts glowing to show it is "connecting"), so the connection drop affects both wired and wireless connections.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.

  • ElaneSlade elane slade (@ElaneSlade) reported from Ashford, England

    @virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service

  • chinwah33 Braxton hix (@chinwah33) reported from Ashford, England

    Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.

  • PinkSpag_Emily Pink Spaghetti PA Services Maidstone & S/Bourne (@PinkSpag_Emily) reported from Sittingbourne, England

    @virginmedia Morning! Still bad but worse on certain channels 😩

  • JoTreCanterbury JannerJo 🦠💉💥 (@JoTreCanterbury) reported from Canterbury, England

    @tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!

  • IamSarahJayJay SarahJay (@IamSarahJayJay) reported from Canterbury, England

    2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.

  • IamSarahJayJay SarahJay (@IamSarahJayJay) reported from Canterbury, England

    @virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.

  • Andyelufc AndyEpps (@Andyelufc) reported from Ashford, England

    with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MekeWhy krispy (@MekeWhy) reported

    @virginmedia I can’t login or restart password

  • DonnaGalbraith6 Donna Galbraith (@DonnaGalbraith6) reported

    @virginmedia @HunterJay67 Stop replying with contact numbers where people can’t actually get through to or have to spend hours on hold, come on Virgin, treat your customers with a bit more respect

  • Saralimback Sara Venn (@Saralimback) reported from Bristol, England

    Hi @virginmedia we are trying to get hold of someone to cancel our internet/tv with you but it seems impossible. Please advise. @AndyVenn1

  • clayton_hatch Louise Clayton-Hatch (@clayton_hatch) reported

    @virginmedia I've been trying to fix this since OCTOBER. NOT acceptable. All I'm asking you to do is fix the cable in place in a safe manner. What has been put in place is bordering on dangerous and the process of dealing with VM to get it sorted has been nothing short of shocking & negligent

  • DeanCPearson DIIPRO (@DeanCPearson) reported

    @virginmedia Where do I register a loss of service? No broadband/TV in BD16, but status checker says no issues. #virginmedia

  • Cartmarc674 Marc carter (@Cartmarc674) reported

    @virginmedia I have spent 10 months trying to contact VM re billing issues. Have tried every means available, but no joy. On 3rd Jan.21. Eventually Laura Hackett rang, VM Executive Team. We agreed a new contract but no confirmation. I am now in arrears! HELP!

  • GSP18 ShowBIZ (@GSP18) reported

    @Fut_Berg @virginmedia Mine keeps dropping completely at night, no idea why. Can't get through to anyone in the place. Useless customer service

  • DonnaGalbraith6 Donna Galbraith (@DonnaGalbraith6) reported

    @virginmedia please enlighten me on how I cancel my account, you never answer the phone, online help only responds to certain words, and of course none help, you can’t cancel account via the app. And you want 30 days notice ! What a joke being trying for months to get thorough.

  • IJohnson_TNF Ian (@IJohnson_TNF) reported

    Wtf is happening @virginmedia, I'm only getting 20Mbps when I pay for over 200

  • Mark_the_man_89 Mark (@Mark_the_man_89) reported

    @virginmedia That error just shows connected devices with low wifi signal which I know they are but why is it showing this all of a sudden in browser. Have you updated it and this is a bug