Virgin Media Outage Report in Kennington, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kennington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kennington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kennington, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ashford and Faversham.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
Internet | |
| Faversham |
Wi-fi | |
| Ashford |
Total Blackout | |
| Ashford |
||
| Sittingbourne |
Internet | |
| Faversham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kennington, England
Latest outage, problems and issue reports in Kennington and nearby locations:
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Ben clifton
(@teaboy279) reported
from
Ashford, England
@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.
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Samantha Fairman
(@SammyFairman) reported
from
Ashford, England
@virginmedia It's pointless going into on here because nothing is ever done hence me wanting to complain. And it's all very well calling but when you're given differing information over the space of 3 calls it highlights a huge training issue...
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Craig Ryan
(@CraigRyan1986) reported
from
Ashford, England
@virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain
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Craig Brisley CTC
(@CtcCraig) reported
from
Ashford, England
@GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful
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Heather Tingey
(@HeatherT1604) reported
from
Sittingbourne, England
@virginmedia no tv but according to the service status we have no problem here. ME10 area.
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A Friend
(@a60153079) reported
from
Ashford, England
@virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."
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KarenKessack RN SCPHN (SN)
(@KKessack) reported
from
Kennington, England
@virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful
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Brian Glover
(@brianglo) reported
from
Sittingbourne, England
@virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues
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Mark (Ops) Horton
(@opshorton1) reported
from
Ashford, England
@virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡
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That Pete.. शांति
(@petesewell) reported
from
Ashford, England
@virginmedia I've spoken to people on numerous occasions when I've had problems with my service and when my direct debits change on a monthly basis. I've had enough of apologies with no action and no resolution.. paying £80 for a service I can get better and cheaper elsewhere is a no brainer.
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sarah aldridge
(@sarahaldridge73) reported
from
Sittingbourne, England
@virginmedia awful customer service in my experience. Been trying to cancel contract since yesterday with no success! On line chat refer to team but they don’t respond and phone lines cut you off after 55 minutes of holding on!
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Heather Tingey
(@HeatherT1604) reported
from
Sittingbourne, England
@virginmedia @afcsmith1886 We are getting exactly the same. Saying service is fine but a couple of us, in the area ME10 have no TV or Internet.
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Rachel
(@RachelDav81) reported
from
Sittingbourne, England
@dannyowen54 @virginmedia They have the worst customer service
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John Cooper
(@JohnCservices) reported
from
Ashford, England
@virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service
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Joao Paulo Ferreira
(@JoaoJpfx1) reported
from
Hawkinge, England
@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites
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Heather Tingey
(@HeatherT1604) reported
from
Sittingbourne, England
@virginmedia We have no TV or Internet ME10 but online it is saying no problems in the area.
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia A new installation. He just wants to cancel
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John Bennett
(@chinashouse) reported
from
Ashford, England
@virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sunny
(@olemuderbenchod) reported
@virginmedia Says the current wait time is over 4 hours, been waiting since 3, 4 hours from now will be 9.30, your customer services closes at 8pm. Is this legit????
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Steve
(@Steve837) reported
Absolutely sh*t service at an increased cost from @virginmedia. Guaranteed 300mbs barely reaching 70 with a wired connection. 3 Emails now all answered by a bot that tells me to reset the hub to improve the wireless. I’m using wired!!! #BetterConnected ? Don’t make me laugh.
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Sunny
(@olemuderbenchod) reported
@virginmedia You don't know how long people have to wait to talk to you? Can you get it? Would you post it on twitter? So YOUR customers can make an informed choice on your service.
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Darbi Worley
(@darbiw) reported
@virginmedia What’s going on with service is SW11? I’ve tried using your outage link and I keep getting a message saying you’re updating the website. Internet going out every few hours here for the last three days. Please advise
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Joanne Woodage
(@JoanneWoodage) reported
@virginmedia While waiting to speak to a manager, we were cut off. I am a volunteer and can only visit in the evening due to work commitments when it is impossible to get through to Virgin. The service the customer has received is totally unacceptable and we urgently need assistance as they
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BetBlu rejoiner 💙
(@betblu3) reported
@joeflan93 @virginmedia It's stupid money. I'm paying £80 to VM with sports plus 200mb BB (a speed i never see). My neighbor is paying £30 TV pkg without sports, same BB speeds...go figure! 😒
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Ed💙
(@eddzzz11) reported
@sarapascoe @VirginActiveUK Virgin media made me go through 45 mins in work of them trying to keep me and said ‘ you are not allowed to leave without me doing this’ get to ****, I have been out of contract for 5 years! Dogshit awful company.
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Sunny
(@olemuderbenchod) reported
@virginmedia It took 6 minutes to get thru to an agent when I pretended to be a new customer looking for help to sign up
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Graham Dobson
(@gedobson) reported
@sarapascoe @VirginActiveUK @VirginMedia are just as bad. They ignore letters, emails, reports via their app and then they write and say they’ve resolved my “complaint” and ask me how did they do? No complaint, I just cancelled my contract because you raised the price! Dim witted non-organisation.
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Ash
(@ajingar) reported
@virginmedia you lot are a joke. Just spent 10 mins explaining my complaint to someone called Trevor. Mentioned that my complaint needed to involve the ombudsman. As soon as I mentioned that, I was put on hold. Then transferred to someone from India, starting from scratch again.