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Virgin Media

Virgin Media Outage Report in Ashford, Kent, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ashford, England

Latest outage, problems and issue reports in Ashford and nearby locations:

  • teaboy279
    Ben clifton (@teaboy279) reported from Ashford, England

    @blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.

  • opshorton1
    Mark (Ops) Horton (@opshorton1) reported from Ashford, England

    @virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡

  • Celia181
    Celia Robinson (@Celia181) reported from Ashford, England

    @virginmedia A new installation. He just wants to cancel

  • mrjcgoodwin
    Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.

  • KKessack
    KarenKessack RN SCPHN (SN) (@KKessack) reported from Kennington, England

    @virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful

  • mrjcgoodwin
    Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.

  • CraigRyan1986
    Craig Ryan (@CraigRyan1986) reported from Ashford, England

    @virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain

  • GillLeightonNHS
    Gill Leighton (@GillLeightonNHS) reported from Kennington, England

    Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !

  • mrjcgoodwin
    Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?

  • Chataranga
    Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful

  • chinashouse
    John Bennett (@chinashouse) reported from Ashford, England

    @virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩

  • Chataranga
    Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?

  • mrjcgoodwin
    Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.

  • a60153079
    A Friend (@a60153079) reported from Ashford, England

    @virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."

  • CtcCraig
    Craig Brisley CTC (@CtcCraig) reported from Ashford, England

    @GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.

  • mrjcgoodwin
    Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?

  • mrjcgoodwin
    Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    Life as @virginmedia customer.

  • Celia181
    Celia Robinson (@Celia181) reported from Ashford, England

    @virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service

  • mrjcgoodwin
    Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.

  • JohnCservices
    John Cooper (@JohnCservices) reported from Ashford, England

    @virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JessGoodyer1111
    Jessica Goodyer (@JessGoodyer1111) reported

    Update - Virgin Media are the worst providers i have ever dealt with. They have since cancelled my policy without speaking to me. I will never use them and don’t suggest it to anyone else

  • NeilWeston1978
    Neil Weston (@NeilWeston1978) reported

    @virginmedia It's been down since 9.30. I appreciate the need for planned maintenance but in these times of working from home, scheduled maintenance of the network for 5 hours is disruptive. I've never known this with any other service provider I've used.

  • LessGrumpy
    GrumpyByName #2706 on the list (@LessGrumpy) reported

    Virgin media really do take the biscuit. They’ve just told me that my new cost will be £39 a month higher than anything they’ve quoted me. £40 a month more than they would charge a new customer. I feel another ceo email coming on. His office were meant to have sorted this out.

  • millwallnick80
    Nick Davenport (@millwallnick80) reported

    @virginmedia 789922 doesn't work as doesnt allow me to put pin in I'll try manual thank you

  • marcusfcott
    mark jackson (@marcusfcott) reported

    @virginmedia I just want to see your offers. I was told about a new deal on the phone, but was unable to understand what they were saying because of the accent. I can’t see any of your offers online as the link just leads me to your awful chatbot service which is absolutely useless.

  • rockyaliboxing
    Rocky Ali (@rockyaliboxing) reported

    @7alext7 I hope so, think that's important, I think I get it free with Virgin Media, have never been a subscriber previously and doubt would be but hopefully it continues like that. Hopefully things are just kept the same or it becomes part of the DAZN subscription at the same price.

  • Ruth26078984
    Ruth (@Ruth26078984) reported

    @virginmedia Thank you. Yes I was able to do this eventually but it seems a bit of a coincidence that the problem seemedcto get rectified at your end after I had told a helpline operativr that I was considering cancelling my entire Virgin package because I was so frustrated with them.

  • LadyLucia05
    Lucia (@LadyLucia05) reported

    @virginmedia I'd figured that out, shame they can't sort an earlier date, it's been going on over 8 weeks an now I'm expected to wait another 7wks, very poor service and STILL no contact from my first complaint raised 28/9.

  • fluffybubbles73
    steveo (@fluffybubbles73) reported

    Gotta say @virginmedia has got to be the most awful customer service dept ever

  • stud_shubham
    shubham bhaskar (@stud_shubham) reported

    Takes 30 mins to reach you guys. Attempt 1: took 30 mins and call got cancelled coz of network failure. Call 2: your team couldn’t clarify my doubt, I asked him to put someone else; he put me on hold for long. Call 3: On going.. @virginmedia my query of wrong bill is pending btw