Virgin Media Outage Report in Ashford, Kent, England
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The latest reports from users having issues in Ashford come from postal codes TN23 and TN24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ashford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ashford and Faversham.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
Total Blackout | |
| Ashford |
||
| Faversham |
Internet | |
| Ashford |
TV | |
| Ashford |
TV | |
| Ashford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
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Craig Brisley CTC
(@CtcCraig) reported
from
Ashford, England
@GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.
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John Bennett
(@chinashouse) reported
from
Ashford, England
@virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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Mark (Ops) Horton
(@opshorton1) reported
from
Ashford, England
@virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
Life as @virginmedia customer.
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia A new installation. He just wants to cancel
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?
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Gill Leighton
(@GillLeightonNHS) reported
from
Kennington, England
Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service
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Ben clifton
(@teaboy279) reported
from
Ashford, England
@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Davids
(@MancTotter) reported
@virginmedia Hi can you cut and paste me the same response you have sent to every other customer this morning. I’ve lost half a days work. Cheers.
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Debbie activist blob💙🏳️🌈🏳️⚧️🥾🌄🇺🇦🧜♀️
(@Debzizztweeting) reported
7 days with no mobile signal @O2 @virginmedia may not seem important to you but without mobile signal we can't receive 3D authentication texts, which means we can't bank or shop online.
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James G H Bray
(@JamesGHBray) reported
@virginmedia What caused the issue?
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dave hale
(@potorium) reported
@virginmedia problems putting greed before service quality, training, infrastructure, customer service.
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Bhavesh Mistry
(@Whatamistry4) reported
@virginmedia Service down again?
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MadDawg Tog
(@maddawgphoto) reported
@virginmedia Thanks acknowledging the fault and saving me calling your call centres to go through the troubleshooting steps that would have resulting in booking an engineer to visit despite it being a known issue Saying that, it appears that these outages are happening far too often!
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Amjael
(@amjael) reported
@virginmedia Will we be reimbursed for the service failure?
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Purple Garg
(@GargPurple) reported
KOHLI KA KUTTA ROHIT Rohit has many father's, some says it's Mukesh Ambani some says it's Annat Ambani some says it's Aakash Ambani some says it's vikrant Gupta But deep down we all know the official one are Khaleel ahemad Chameera Nylon #PuncakShopeeBRS #oriele #virginmedia
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Martinelli da Silva Santos Júnior
(@ShaniquaSingh09) reported
@virginmedia Last night around 2am my dog started choking on a bone, I didn’t know what to do so I tried to google it. However Virgin let me down no internet through Wi-Fi and mobile data. My dogs dead now thanks Virgin.#RipVirgin he went out but so did Virgin media apparently.
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Donna Nixon
(@wee_d1983) reported
@gord_1969 @virginmedia National issues apparently