Virgin Media Outage Report in Ashford, Kent, England
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The latest reports from users having issues in Ashford come from postal codes TN23 and TN24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ashford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
Total Blackout | |
| Ashford |
||
| Faversham |
Internet | |
| Ashford |
TV | |
| Ashford |
TV | |
| Ashford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
Life as @virginmedia customer.
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service
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Craig Brisley CTC
(@CtcCraig) reported
from
Ashford, England
@GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.
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Mark (Ops) Horton
(@opshorton1) reported
from
Ashford, England
@virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡
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Craig Ryan
(@CraigRyan1986) reported
from
Ashford, England
@virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain
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Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia A new installation. He just wants to cancel
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Gill Leighton
(@GillLeightonNHS) reported
from
Kennington, England
Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !
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John Bennett
(@chinashouse) reported
from
Ashford, England
@virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.
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KarenKessack RN SCPHN (SN)
(@KKessack) reported
from
Kennington, England
@virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
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A Friend
(@a60153079) reported
from
Ashford, England
@virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."
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John Cooper
(@JohnCservices) reported
from
Ashford, England
@virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.
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Ben clifton
(@teaboy279) reported
from
Ashford, England
@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Myke
(@mykorl) reported
@Nadia__xxx @virginmedia I’d cancel while you still can. Us in west London have had no internet access for 4 days and no explanation LOL.
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VspecAlan
(@VspecAlan) reported
@virginmedia 3 days at the moment you could have cabled a street in that time God knows how much longer I hope we will all be receiving a refund for total loss of service
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Andrew Broadbent
(@andrewbroaders) reported
Also, suggesting to people that they hang up and use online support is a bad idea when the online support (no chat function?!?) is as bad as yours, @virginmedia #virginmediadown
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julianna79
(@julianna79m) reported
@virginmedia has oversold its service and its infrastructure cannot cope with the many customers! This surely deserves an OFCOM complaint! Will-fully deceiving people is a joke!
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Remote Dubbing
(@RemoteDubbing) reported
@virginmedia Is your call centre down? Can't get through to either 150 or 0345 454 1111 from my virgin landline.
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rancid insane 🤪
(@rancid_insane) reported
from
Newport, Wales
@Ajaxia_ @virginmedia Just waiting for a few upgrades in area. Just disappointed with service especially having all the proof
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Freddy Naftel
(@FreddyNaftel) reported
@virginmedia I connected with a customer service rep via text messaging but it appears that I was misled into being told my monthly payments would be £66.50 per month. I received an email from Virginmedia a few weeks ago which stated quite clearly that next bill's amount would be £19.50.....
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Paul Scanlan
(@PaulScanlan) reported
@virginmedia Please do not send me in circles. I have the status on your app - I have had three text updates today - 1 advising that target time for fix would be extended from 10am to midday, then to 2pm then a text 1 minute later extending to 6pm. If it’s fixed @ 6 how much compensation?
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Andrew Broadbent
(@andrewbroaders) reported
@virginmedia My internet connection drops out constantly so I can't work. My daughter is a teacher and can't use teach via Zoom. Your call won't accept any calls ATM. I've done everything your self-help guides suggested; any ideas on what I should do now??? #virginmediadown
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Hayley Temple
(@Hayley_Temple) reported
@virginmedia Also the size of the company you work for should do better than " sorry your service isn't working, there is nothing we can do you have to live with it until we get more Boosters and we don't know when that will be." Unprofessional nonsense. Totally unacceptable #VirginMediaCrap