Virgin Media

Virgin Media Outage Report in Ashford, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ashford, Kent, England 03/14/2025 06:35

March 14: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ashford, Kent, England

The most recent Virgin Media outage reports came from the following cities: Canterbury and Ashford.

Loading map, please wait...
City Problem Type Report Time
United KingdomCanterbury Internet
United KingdomAshford Internet
United KingdomAshford Total Blackout
United KingdomAshford TV
United KingdomAshford TV
United KingdomAshford Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ashford, England

Latest outage, problems and issue reports in Ashford and nearby locations:

  • chinwah33 Braxton hix (@chinwah33) reported from Ashford, England

    Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.

  • HiDee_Lo Dennis C Chansa ( Dee-Lo) (@HiDee_Lo) reported from Ashford, England

    @virginmedia is this the kind of bad service we now have to pay for? Charging us fibre prices but getting slow speed, can’t call the contact centre. Internet as slow as a sloth in TN233JA area This is very bad service

  • IamSarahJayJay SarahJay (@IamSarahJayJay) reported from Canterbury, England

    2. @virginmedia @VMHelpDesk no idea how to get into the account and claim it!! Can't seem to find my own account under either of my usual emails. Obvs I would like the credit as cash as I no longer hold a virgin media account so hoping customer service can help me locate it

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!

  • JoTreCanterbury JannerJo 🦠💉💥 (@JoTreCanterbury) reported from Canterbury, England

    @tryingattimes @virginmedia 100% correct took ages to cancel my 80yo mum's service when my dad got vascular dementia. They sent me all sorts of patronising messages on here. All designed to extract money from vulnerable people. STEER WELL CLEAR!

  • TheTestingMuse David Williams (@TheTestingMuse) reported from Ashford, England

    @virginmedia Having just looked at model photos it's the Hub 4 I have, set to Modem Mode. The connection drop problem is with the Hub itself (the solid white ring light then starts glowing to show it is "connecting"), so the connection drop affects both wired and wireless connections.

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia do you have ANY customer service people working? I have tried ringing you for the last 24 hours and constantly get a ‘ring back later’ message. The service these days is appalling. I sent a tweet yesterday that mentioned Amazon and they replied to me. Virgin didn’t!

  • ElaneSlade elane slade (@ElaneSlade) reported from Ashford, England

    @virginmedia can anyone in the UK retentions department actually listen to a call and call a customer back? I've tried calling this morning to check progress after more than 2 weeks and the people answering the phone can't understand what I'm asking I've been hung up on 3 times

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Would rather you fixed the problem.

  • Pakitodomenech Francisco Domenech 🇵🇸 (@Pakitodomenech) reported from Seabrook, England

    @virginmedia why are you service do crap??

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.

  • Andyelufc AndyEpps (@Andyelufc) reported from Ashford, England

    with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.

  • IamSarahJayJay SarahJay (@IamSarahJayJay) reported from Canterbury, England

    @virginmedia I forgot to screenshot it today.. But yeah it was showing up. Can't seem to get back on the account atm it's like it was down for maintenance. Will try later. Defo something on there though.

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Damien_Ribbans Damien Ribbans (@Damien_Ribbans) reported

    @virginmedia “Intermittent signal issue in my area” for the third day in a row. Very unhelpful when I’m trying to work from home as it keeps dropping off during video call meetings. I can’t carry on with such an unreliable connection, it’s not workable.

  • Lazysod Barry Smith (@Lazysod) reported

    @virginmedia Ok I'll be more clear if you can';t get the initial point. You are keeping paying customers in the dark, we don;'t know you even know what is going on, never mind if you have engineers on site fixing it or IF it's fixable at all! I can't even work from home because of this

  • keithgraham86b keith graham (@keithgraham86b) reported

    @virginmedia The phone call was promised on Monday by Customer Service. To discuss what on earth is happening. Apparently a visit to renew cable is booked for 27/7/22. As I stated that will only happen if access point ‘unbunged’ first. Read early Tweet re schedule.

  • grace_edmonds Grace (@grace_edmonds) reported

    3 appointments virgin have given me to come and fix my TV and internet, that hasn’t worked for months and they haven’t bothered to turn up to any of them! #virginmedia @virginmedia

  • parr_lisa Lisa Parr (@parr_lisa) reported

    @virginmedia can someone please contact me I need to speak to someone in customer service having no joy on the phone thank you

  • davesingleton_ Dave Singleton (@davesingleton_) reported

    @virginmedia Why is it someone named on an account cannot make a formal complaint about customer experience? What a joke.

  • jonglanville Jon Glanville (@jonglanville) reported

    @virginmedia How can I get in contact with somebody about our landline being down please? Postcode: PL6.

  • chinnyreckon21 Seymour Butts (@chinnyreckon21) reported

    @virginmedia Nothing for twelve minutes hence my written instruction to you after ID verification using your suggested means of communication, I have advised you to terminate my contract I will cancel the direct debit

  • Ginger_Dalek Ginger Dalek (@Ginger_Dalek) reported

    @MiserygutsPetty I USED TO HAVE THE SAME PROBLEM. I EVENTUALLY WORKED OUT IT WAS THE AERIAL SOCKET CAUSING THE ISSUE & GOT THE LANDLORD TO CHANGE IT. FIXED IT. THEN, 4 MONTHS LATER, I WENT WITH VIRGIN MEDIA & DON'T NEED AN AERIAL NOW.

  • Caffster81 Cath Meehan (@Caffster81) reported

    @virginmedia I want to make a formal complaint