Virgin Media

Virgin Media Outage Report in Ashford, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ashford, Kent, England 03/14/2025 07:45

March 14: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ashford, Kent, England

The most recent Virgin Media outage reports came from the following cities: Canterbury and Ashford.

Loading map, please wait...
City Problem Type Report Time
United KingdomCanterbury Internet
United KingdomAshford Internet
United KingdomAshford Total Blackout
United KingdomAshford TV
United KingdomAshford TV
United KingdomAshford Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ashford, England

Latest outage, problems and issue reports in Ashford and nearby locations:

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?

  • JohnCservices John Cooper (@JohnCservices) reported from Ashford, England

    @virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.

  • chinashouse John Bennett (@chinashouse) reported from Ashford, England

    @virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩

  • CtcCraig Craig Brisley CTC (@CtcCraig) reported from Ashford, England

    @GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.

  • Celia181 Celia Robinson (@Celia181) reported from Ashford, England

    @virginmedia A new installation. He just wants to cancel

  • opshorton1 Mark (Ops) Horton (@opshorton1) reported from Ashford, England

    @virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡

  • KKessack KarenKessack RN SCPHN (SN) (@KKessack) reported from Kennington, England

    @virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.

  • GillLeightonNHS Gill Leighton (@GillLeightonNHS) reported from Kennington, England

    Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !

  • HewettIan Ian Hewett (@HewettIan) reported from Kennington, England

    @SkyUK Oh well, pleased my increase will subsidise more new customer offers. Could be time for a change, what can you do for me @virginmedia @bt_uk

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?

  • teaboy279 Ben clifton (@teaboy279) reported from Ashford, England

    @blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.

  • a60153079 A Friend (@a60153079) reported from Ashford, England

    @virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."

  • SammyFairman Samantha Fairman (@SammyFairman) reported from Ashford, England

    @virginmedia It's pointless going into on here because nothing is ever done hence me wanting to complain. And it's all very well calling but when you're given differing information over the space of 3 calls it highlights a huge training issue...

  • petesewell That Pete.. शांति (@petesewell) reported from Ashford, England

    @virginmedia I've spoken to people on numerous occasions when I've had problems with my service and when my direct debits change on a monthly basis. I've had enough of apologies with no action and no resolution.. paying £80 for a service I can get better and cheaper elsewhere is a no brainer.

  • CraigRyan1986 Craig Ryan (@CraigRyan1986) reported from Ashford, England

    @virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain

  • Celia181 Celia Robinson (@Celia181) reported from Ashford, England

    @virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JennaBoydUK Jenna Boyd (@JennaBoydUK) reported

    @virginmedia didn’t even get off the ground! Failed at the first hurdle .....Slow hand clap ..... I think ill stick with sky

  • chez_stewart Cheryl McCutcheon (@chez_stewart) reported

    @virginmedia Which is absolutely no use to me when my current services are about to run out and NO ONE from Virgin is any help whatsoever

  • MrTekkersCook Leighton (@MrTekkersCook) reported

    @virginmedia Told me it was a stock issues. Which is not really acceptable as the website said delivery will be on the 24/11.

  • mickfaeglesga nick glesga (@mickfaeglesga) reported

    @virginmedia tried the message service aswell, been waiting on a reply since 8am

  • Angel532218790 Angel5 (@Angel532218790) reported

    @VirginMediaCorp People are so Fed up with virginmedia that they are now looking to go to other providers. Trying to contact Virginmedia for two weeks and unable get through I'm going to terminate my contract I was given a plan which was would not increase in price it has gone up twice by £10

  • chattymazzy Marian Hook (@chattymazzy) reported

    @virginmedia there will be costs to send your equipment back too. It's a really poor service when you feel taken advantage of with a service you tried to cancel 6 months ago.

  • Irene0760 Irene Cochrane (@Irene0760) reported

    @virginmedia This just keeps taking me to the same thing I have tried over and over again!! I have never had service like this from you so I’m stopping my DD as I’m not paying for something that’s not working. It seems to be a common problem right now..get your s*** together VIRGIN

  • MrTekkersCook Leighton (@MrTekkersCook) reported

    @virginmedia Quite simple really. Ordered a phone 3/11. Delivery was to be 24/11 then told it was delayed 1 week and will definitely arrive between Wednesday-Saturday this week. Then told 2 days later that I should never have been told that and you now can’t guarantee delivery til 31/1/21.

  • ric__harvey Ric Harvey 🇪🇺 💚 🌍 (@ric__harvey) reported

    .@virginmedia why on earth am I having to argue with your sales staff to try and buy your service? You aren't coming out to check the site accessibility based on a report from before the house was built, also the neighbours connection crosses my property so you can connect me!

  • chattymazzy Marian Hook (@chattymazzy) reported

    @virginmedia I already resent paying the cancellation fee for the 5 months left of my half service but feel you're trying to con me into a further contract or costs. I'm also having to pay engineer to reconnect my BT line virgin engineer disconnected. No doubt ...last pt