Virgin Media

Virgin Media Outage Report in Ashford, Kent, England

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The latest reports from users having issues in Ashford come from postal codes TN23.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ashford, Kent, England 03/29/2024 01:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Ashford, Kent, England

The most recent Virgin Media outage reports came from the following cities: Ashford.

Loading map, please wait...
City Problem Type Report Time
United KingdomAshford Internet
United KingdomAshford Total Blackout
United KingdomAshford TV
United KingdomAshford TV
United KingdomAshford TV
United KingdomAshford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ashford, England

Latest outage, problems and issue reports in Ashford and nearby locations:

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful

  • GillLeightonNHS Gill Leighton (@GillLeightonNHS) reported from Kennington, England

    Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.

  • CtcCraig Craig Brisley CTC (@CtcCraig) reported from Ashford, England

    @GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.

  • opshorton1 Mark (Ops) Horton (@opshorton1) reported from Ashford, England

    @virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    Life as @virginmedia customer.

  • chinashouse John Bennett (@chinashouse) reported from Ashford, England

    @virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Sladey132 John Slade (@Sladey132) reported

    @virginmedia what's the latest Internet still down DA16 area code. Seriously need this sorted..!!!

  • zk16204 Zoe (@zk16204) reported

    @virginmedia you've had another outage. Telling you via Twitter because your website has crashed, your phonelines are impossible to get throught to a person on, and you seem to be telling customers you've fixed it. You haven't.

  • Blarny101 Amanda barrie (@Blarny101) reported

    @virginmedia Still not working in BH23 area and your site to check status is not working. If you’re going to direct people to a system to help make sure it works and can handle the demand. Very poor!

  • grabbablog Matthew G (@grabbablog) reported

    @virginmedia You kind of missed on April Fools Day by about 3 days. Can we have at least a month without the service going down? I mean, you have absolutely no compassion when it comes to paying bills, yet we are expected to be tolerant of this crap? Come on!

  • danomufc Dan Reid (@danomufc) reported

    @virginmedia Still down!!

  • Ca33ieKins Caz (@Ca33ieKins) reported

    @virginmedia NO BROADBAND AGAIN IN TQ1 AREA!! WHAT IS GOING ON? HAPPENING EVERY FEW DAYS. THIS IS RIDICULOUS. AND I AM EXPECTED TO PAY MY BILL FOR A USELESS SERVICE. BLOODY JOKE!!!!!!!

  • LetsGoJoshy Joshy (@LetsGoJoshy) reported

    @virginmedia You haven’t fixed anything yet again it goes down, all i have known is virgin media going down, tbh might just leave the company and go with another one at this point feed up with having problems all the time

  • OpinionMachine2 stable-genius (@OpinionMachine2) reported

    @andypsmith @virginmedia @vodafone You in England? I just want to rule out any potential local issues here in Scotland.

  • garethjllewelyn Gareth Llewelyn 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇷 (@garethjllewelyn) reported

    Price goes up service goes down. Utter joke of a company. Leaving now, should have gone years ago. #virginmedia

  • DenisMcC1980 DenisMc1980 (@DenisMcC1980) reported

    @virginmedia Can’t even run the service network test RM5