Virgin Media Outage Report in Ditton, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ditton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ditton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Ditton, Kent, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Chatham, Gravesend, Sevenoaks, Tonbridge, Sittingbourne, Gillingham, Royal Tunbridge Wells, Dartford, West Malling and Maidstone.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Internet | |
| Rochester |
||
| Chatham |
Internet | |
| Rochester |
Internet | |
| Gravesend |
Internet | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ditton, England
Latest outage, problems and issue reports in Ditton and nearby locations:
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia I’d like to #stayconnected but you have not returned calls re slow speeds I’ve been getting since summer 20 but still charging me for, think after 12yrs as a customer you’d think you might want to keep me, if I don’t get a call BEFORE Mon I’ll cancel and start a new
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom
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garveyjd3
(@garveyjd3) reported
from
Sutton at Hone, England
@virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom
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Charmaine Rhule
(@Charms64) reported
from
Sutton at Hone, England
@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia hello? Anybody home? Still waiting 4 my callback which should’ve had a week ago to tell me what you’re doing about charging me 💰💵💸 for at least 4 months for service I wasn’t getting! Tried calling can’t even get on a waiting / hold line... need to know so I can🚪
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
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Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
@virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lostcrusader93
(@Lostcrusader93) reported
@ThatStreamerJez @AmyWosley @virginmedia Is mad because I have never had a problem
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Stuart Ferguson
(@majorclanger73) reported
@virginmedia "Total" is the operative word here, as long as it pops up for two minutes at some point you claim it wasn't a total outage and refuse to pay out. What's the contact address for your ombudsman?
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craig
(@craig49189175) reported
@virginmedia @VirginMediaCC because you are so **** and inept you managed to cancel all my service as requested, however then kept billing me. After 12 hours in total it was eventually sorted. You are now asking for equipment to be sent bk that was sent in feb.
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Han Nah
(@hanGrenade34) reported
@virginmedia It drops out on either,I'd only asked why we couldn't get Internet my daughters room and now since whatever scan you did we have bad Internet everywhere
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Mark Doig
(@MarkDoigFC) reported
@theroyalfactor @virginmedia They are a shambles. They have made working from home so painful and my daughter had so many problems when trying to teach dance lessons by zoom.
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Vijay Balasingham
(@VijayBalasingh1) reported
@virginmedia @vmbusinesshelp I have been promised to get a cal back from a supervisor within 72 hours but never heard of anyone . I have sold my shop in April why would I need a broadband ? When someone telling me there is a close of 3 month notice period ? When specially I’m out of contract already ?
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Adam Green
(@adammichaelgree) reported
@virginmedia Hi i need a Virgin Mobile bill from February 2019. your telephone support won’t provide it to me
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A͓̽n͓̽t͓̽h͓̽o͓̽n͓̽y͓̽ ͓̽J͓̽o͓̽h͓̽n͓̽s͓̽o͓̽n͓̽ 💯
(@AnthonyJohns0n) reported
@virginmedia Our facia is broken from the install! I haven’t been in touch as it takes ages to get an answer!
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peter hully
(@peterhully) reported
@virginmedia Btw I’ve just checked online and the complaint has not been updated since 26/5/21 - the day it was opened. That’s really poor since I spent 80 minutes on the phone to your customer services last week and your engineer has made two visits to my mum in the last five days.
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EmmaB97
(@B97Emma) reported
@virginmedia So ive now managed to find the complaints form. We dont feel valued. For months we've put up with wifi and tv issues due to the roadside box. Now the phone isnt working great so an engineer is coming out. We just want the same deal as everyone else. 2.