Virgin Media Outage Report in Ditton, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ditton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ditton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ditton, Kent, England
The most recent Virgin Media outage reports came from the following cities: Gravesend, Chatham, Gillingham, Royal Tunbridge Wells, Dartford, Sevenoaks, West Malling, Tonbridge, Maidstone and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Gravesend |
Internet | |
| Chatham |
Internet | |
| Chatham |
Phone | |
| Gravesend |
TV | |
| Gillingham |
Internet | |
| Chatham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ditton, England
Latest outage, problems and issue reports in Ditton and nearby locations:
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.
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Ashley Halliday
(@TylerTowers) reported
from
Gillingham, England
I’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia
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Collards Upholstery London Limited
(@InfoCollards) reported
from
Royal Tunbridge Wells, England
@virginmedia what the hell is happening to my business email account? Cannot log in to my business!! No explanation, no help! Truly shocking PR #virginmediadown
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∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia I truly have never experienced anything like this before , there’s gonna be a launch here soon … this router out my bloody window and I couldn’t give a toss where it touches down @richardbranson it certainly won’t be a safe landing where’s our service we are paying for ?
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@virginmedia is there an issue with internet in CR4? Had no connection for the past hour?
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Russell Lancaster
(@Russlanc269) reported
from
Tonbridge, England
@virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!
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∂αиѕкι
(@DanskiBoyWonder) reported
from
Rochester, England
@virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.
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Ian Collier
(@_iancollier) reported
from
Gravesend, England
Hey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!
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Paul Anderson or Neo
(@PaulAnderson38) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry but still can't offer to give a fix date? Maybe you should ask @6SGlobal for assistance. Helped with city wide network design and now looking at Country wide Loyal customer since bell cable media days .....
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia By all means better start reading up on the #badcusyomerservice I’ve had since 2020 about March? Virgin still hasn’t fulfilled it resolution agreement mad back in Nov 2020 and have had to chase and hound you with up to 7 calls as staff which should be able to, can’t get it right!
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Russ Collard
(@RussCollard1) reported
from
Royal Tunbridge Wells, England
@virginmedia can you please advise contact number who I can contact to discuss an issue with my with email. This is crippling my business and I'm losing money having to deal with it too.
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Mary
(@kanyonatic) reported
from
Sutton at Hone, England
@virginmedia All anyone can say is there is an issue and it’s being fixed but they don’t know when
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…
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Athaina
(@CharrLady_) reported
from
Sutton at Hone, England
@virginmedia We've been told it's down to a power outage, so area fault.
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.
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Sarah Bennett
(@sarahhben) reported
from
Gillingham, England
@virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’
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Scott Jackson
(@AViTSCJ) reported
from
Gravesend, England
@virginmedia why is it when you request cancellation of service via phone and getting cut off mid call , then sending and email and also trying to chase via web chat which I also sent my request for cancellation and then move out two months later . They keep the account open 🤬
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed
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Mark O'Brien
(@markandall) reported
from
Tonbridge, England
@virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lyndsay
(@LyndsF23) reported
@virginmedia I'm not bothered about the price increase, I want to look at my options but your website doesn't work and you can't even manage the customer helpline because you've got that many complaints at the moment for lack of TV and Internet all round. Its really disappointing
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Lorna aitken
(@LornaProvan) reported
@MartinSLewis my virgin media contract ends the 15th of January for TV,broadband and telephone but if I cancel on the 17th of January and my husband signs up he will get it cheaper but can he sign up using my bank details as his mums virgin comes out his bank account
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Brian Fitzpatrick
(@BrianFi45292551) reported
@virginmedia I don't use virgin TV. Broadband is the issue
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TommyB
(@Tommyboy_82) reported
@virginmedia I’ve tried the text service it’s rubbish!! I have typed at least SIX times I want to cancel virgin media when my current contract ends to be told ‘got it’ and then I’m being asked for my new address. if you’re offering this as an alternative to a call MAKE IT WORK! @virginmedia
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Steven Wallis
(@Stvnwallis) reported
@virginmedia No. I want to cancel my services so they end when my contract ends on 14th May 2022 and no more charges allowed to my account. It’s very simple and you all make it sound like I’m asking you to solve world peace with a spoon.
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marc citron
(@marccit1962) reported
@MartinSLewis We have virgin media for TV, Internet and broadband. The trouble is, if we change provider, will lose my virgin media email account which means resetting all my logins to a new email address and telling all my contacts of a change in email address.
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dannyb
(@daniel_begley) reported
@virginmedia wifi service is terrible, run tests , reset router and scan rooms with connect app everything says ok but still wifi drops out on every device. Only things working is computers with wired connections. Can’t get through on phone. Been same for last few weeks.
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clair
(@Clairhum80) reported
@virginmedia Yet again virgin WiFi issues still can’t order a booster - the link you sent me to basically tells me you are too busy to send. So you can’t provide the service properly, can’t send a booster so clearly you are not providing what we pay for
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Jeff Grant
(@JeffGrant15) reported
@virginmedia I tried that today. Your complaint page on your website refused to submit my complaint.
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Clare
(@CJ19711) reported
@virginmedia I have spent at least 5 hours either speaking to 5 or 6 different advisors or on live chat trying to sort out a new contract. The information is incorrect to what was agreed. I am at my wits end trying to sort this out. Can you help please?