Virgin Media Outage Report in Ditton, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ditton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ditton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ditton, Kent, England
The most recent Virgin Media outage reports came from the following cities: Tonbridge, Chatham, Gravesend, Dartford, Maidstone, Gillingham, Rochester, Royal Tunbridge Wells and Sittingbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Tonbridge |
Internet | |
| Chatham |
Internet | |
| Gravesend |
Internet | |
| Gravesend |
Total Blackout | |
| Dartford |
Wi-fi | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ditton, England
Latest outage, problems and issue reports in Ditton and nearby locations:
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Elise
(@elise_john85) reported
from
Maidstone, England
@virginmedia Nothing was happening that was the issue. After nearly 2 hours and 4 reboots I was finally able to start my working day
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!
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Grumpy Old Gaming
(@ShirleyPms40) reported
from
Maidstone, England
@virginmedia Well you need to sort it out. Bored of the sh1te service and I'm not even a customer anymore.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia No show yesterday over 2 hours lost time today trying to sort out the item which ironically are apart of an agreement with @virginmedia to resolve slow speeds and #badcustomerservice. Looks like you don’t ever listen back to your own training recorded conversations...
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia **** knows? Can’t trust any appointments you make anyway... still waiting for her to phone back again 4th time lucky that she won’t cut me off again eh?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times
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Sarah Waygood 💙
(@SarahWaygood) reported
from
Sutton at Hone, England
@virginmedia please could someone contact me. On hold for 20 minutes. No TV service.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @VirginVoyages Beware they Virgin operate and tell you one thing when you call customer services you may end up on on a 2 week cruise on the Woolwich ferry
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
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HeyYouItsCorrie (They/Them)
(@HeyYouItsCorrie) reported
from
Rochester, England
@suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service
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Elise
(@elise_john85) reported
from
Maidstone, England
I do love a Friday morning where my @virginmedia broadband is a crock of **** 😠 it’s not like I have work to get done
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Grumpy Old Gaming
(@ShirleyPms40) reported
from
Maidstone, England
@virginmedia Sort out my complaint. Should I just go on LinkedIn and spam your digital marketing manager?
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ML Shelton
(@Bomber_RBS) reported
from
Gravesend, England
@skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number
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Abi
(@AbiMuddiman) reported
from
Royal Tunbridge Wells, England
@virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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Ean Irwin
(@Ean_I) reported
from
Sutton at Hone, England
@virginmedia 2 minutes to go in the Champions League final and everything has gone down! Expected fix time 16:00 tomorrow. Are you serious!
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Sara Rainwater
(@sarainh2o) reported
from
Sutton at Hone, England
.@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brandon Coward
(@BrandonCoward) reported
@virginmedia I want to cancel my contract as the service you provide is shocking I've complained multiple times and still no WiFi
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Jrobboe
(@Jrobboe2) reported
@virginmedia What a cheek, outsiders know more than people who work for virgin? I pay virgin every month and I have to go to a forum???? Why don't you refund us for all the money you've had from us under false pretences. True is Virgin don't care if their customer are getting value for money
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Getting Back to Re............
(@33___counting) reported
@virginmedia please can you help? How do you obtain discount on your services as a @VirginMoney customer? No clear guidelines via both services.
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Matt Scott
(@MattScottJourno) reported
@virginmedia If calling is the best option then that is not much of a choice as I am BEING IGNORED every time I call. Do the forum people actually have access to managers because I don’t want to waste more time going down that route if they are also unable to help.
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Al
(@bond006plus1) reported
@JadePrincessMew @virginmedia I'd love them to call me! They have promised twice now too and nothing! But I suppose they're trying to sell you something where mine is a complaint they're not taking seriously.
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pearlshipley
(@pearla56) reported
@virginmedia Who can I send an email to regarding my complaint? I had no telephone line for 6 weeks. Various engineers etc. Its a long complicated story. Was given £8.06 compensation. Thank you
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Matt Scott
(@MattScottJourno) reported
@virginmedia More than 2 hours later and one of your colleagues apparently had a solution. A cheaper monthly deal with faster internet and I pay for the new style booster. This was sorted and then out through to the faults line (again) to order the hub.
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Matt Scott
(@MattScottJourno) reported
@virginmedia After at first being totally unimpressed with having to wait 3 days for a manager to call me back after a very poor experience on your faults line I have to say I’ve been surprised. It’s now been approaching 2 weeks and I’ve still heard NOTHING 1/2
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Kerry Riley
(@48kez) reported
@virginmedia a month with slow, intermittent Internet, 2nd day with no Internet. 3 engineer visits. No help from CS apart from engineer booked for 09/08. I wfh. Disgusting customer service.
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Alex
(@AlexSiddle) reported
@virginmedia I’ve been told it’s been escalated to the AFM, but yet to here back. God help them when they call.