Virgin Media Outage Report in Ditton, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ditton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ditton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ditton, Kent, England
The most recent Virgin Media outage reports came from the following cities: Longfield, Maidstone, Royal Tunbridge Wells, Chatham, Gravesend, Gillingham, Dartford, Tonbridge, Sevenoaks and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Longfield |
Internet | |
| Maidstone |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Chatham |
Internet | |
| Chatham |
Internet | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ditton, England
Latest outage, problems and issue reports in Ditton and nearby locations:
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dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia been trying to calm your customer service team but get cut off all the time, want to take out broadband but it says online I need to call? I hope this isn’t a representation of your service!
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!
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Adam | Lewis
(@lewis_adam_) reported
from
Ditton, England
@virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia Would you tell me when they’re available? I pay for 500G but only get 30, even in the same room as router. Your CS Team are unobtainable, one hour on hold then cut off. Done all the trouble shooting steps!!
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jordan
(@wharfyoung) reported
from
Wateringbury, England
@virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?
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jack
(@jackarronscarth) reported
from
Dartford, England
@ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen
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Hannah
(@hannahdenise91) reported
from
Sutton at Hone, England
Moved in over a week ago and @SkyUK say it’s still going to be another 7-10 working days before we get wifi- shocking service as new customers who are now having to spend a fortune hot spotting data working from home. Calling @virginmedia today.
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dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia great start to being a customer as second attempt to install broadband as failed as no one has turned up and the customer service on the phone is horrendous
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Andrew Lorimer
(@AndrewLorimer11) reported
from
Sutton at Hone, England
@virginmedia third consecutive evening with broadband outage SM6 #NotGoodEnough
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Bignewshound
(@wineoption) reported
from
Sutton at Hone, England
@virginmedia unreliable and utterly uncaring when it comes to customer service. Internet has been down and dodgy for 36 hours in Surrey. Pathetic. Can I have the money back please. Shame on you Virgin. Your service is not fit for purpose. Shane on you in these terrible times.
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jack
(@jackarronscarth) reported
from
Dartford, England
Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?
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James Beckley
(@mrjimbecks) reported
from
Sutton at Hone, England
Not sure how I get turned down for an awesome @virginmedia mobile/iPad bundle offer due to not meeting the criteria when I got approved for A- buying a house B- Virgin Media big bundle for tv, broadband & phone ... And my credit score is only 20 points off the maximum score...
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Karen Louise 💙💞🌈🙏
(@chinaheart7) reported
from
Dartford, England
@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kerry Bailey
(@Kerrrrrrryl) reported
@YodelOnline absolute shocking customer service!! No regard for anyone!!! @virginmedia Please sort this out!!! This kind of service isn't doing your company any good either!!!!!
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Andy Simpson
(@aiusepsi) reported
@virginmedia I'd post a screen recording of the whole terrible UI experience, but it shows my account details for a fraction of a second before breaking itself. I can DM it to show just how awful this website is.
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Ewen Cairns
(@EwenCairns) reported
@virginmedia @O2 Anyone thinking of joining don’t. Just don’t. Worst customer experience ever. You can’t join O2 on this if you previously were an o2 customer previously unless you use a new email address. Total joke and waste of my time.
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marc swann
(@BrokenMarc316) reported
Sorry @virginmedia. But you having people call who can speak English to offer deals. Don't mean to sound rude but. If your offering deals. The person calling needs to be able to be understood by the person on the phone
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Ria Tonge 🇺🇦
(@iwantcandy82) reported
@virginmedia Well considering my entire street have the same issue, I think its pretty clear its not my hub causing the problem. Will just have to wait and see then I guess. Not great service really
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david coe
(@thecoemy_ster) reported
@AskPS_UK hi there sorry to bother you , but I’m having major issues with my PS4 I do a network test and I keep getting PlayStation network failed . I do have a new virgin media router but they have assured me that the issue with the smart Wi-Fi has been resolved , so no idea ???
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Gerry Ó hAnluain 🍀
(@OHanlonG) reported
@virginmedia Hi LS I phoned you guys last week as you sent this in a letter. However, and please correct me if I'm wrong, you no longer have a customer facing complaints dept. The the advice was... To raise a new complaint about the complaint you just closed. It really is beyond laughable
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Julie Shortland
(@julie_shortland) reported
@virginmedia terrible customer comms sending me an email thanking me for making changes to my package. When I called to query - it was actually you who made the changes without my knowledge & without explanation: my package had expired. How hard is it to give correct info???
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Ant
(@AnthonySwinhoe) reported
@virginmedia Can you supply an email address to make a complaint
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scott gray
(@scottyg1888) reported
@virginmedia can some1 from this godforsaken company explain to me why iv been waiting for 5 day for 2 mobiles and been told multiple different excuses as to why they aren't with me ..and the 2 activating the pak codes on them .now leaving me with no service from my old supplier