Virgin Media Outage Report in Ditton, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ditton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ditton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ditton, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Dartford, Rochester, Maidstone, Gravesend, Tonbridge, Gillingham, Longfield, Royal Tunbridge Wells, Sevenoaks and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Chatham |
Internet | |
| Dartford |
Total Blackout | |
| Dartford |
Internet | |
| Dartford |
Wi-fi | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ditton, England
Latest outage, problems and issue reports in Ditton and nearby locations:
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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C Borrill-Bromige
(@cboxot) reported
from
Rochester, England
@virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles
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Ben Rogers
(@eviemae239) reported
from
Sutton at Hone, England
@virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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Rosie ♕☻
(@rosieposexx) reported
from
Tonbridge, England
@virginmedia hello I’m at my grandparents who have virgin as their landline supplier and the line seems to be very temperamental and can go down for a whole day with no dial tone and if you ring them it just hangs up. They don’t use mobile phones and I live far (1/2
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters
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C Borrill-Bromige
(@cboxot) reported
from
Rochester, England
@virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Keil
(@MattKeil) reported
@virginmedia Took delivery of my new broadband hub (new customer) and I already want to cancel. Nothing works, customer service fobbed me off saying they’re going to send a signal to the hub, but nothing is happening. Terrible service.
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RL Photography
(@RickyLiPhoto) reported
@virginmedia Thanks. I think it would be fair to say I should be compensated part of my monthly fees hence it will take another week to resolve this issue.
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Deana Hillman
(@deanahillman101) reported
@virginmedia how do I get a link to your whattsapp messenger service.. I have a quick query
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Dirkdiglett00
(@dirkdiglett00) reported
@virginmedia Reset the hub 3 times. Still ltge same issue. I've followed all the usual trouble shooting tips on your website - the Internet is still not working!
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Rob Hughes
(@RobHugh89963966) reported
@virginmedia Currently on hold to you.....have been for 40 mins now. Worst customer service i have ever experienced as this isn't the first time
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sunny s
(@sunnys12622838) reported
@virginmedia Getting through to your technical team is a nightmare. They are never helpful and we had to wait over a year for a faulty hub to be replaced which they refused to send a engineer to look at. When the engineer came even he was shocked that your technical support team didn't help
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Kloberian
(@kloberian) reported
@O2 @virginmedia @CeliaT53196321 I'm on the phone to you customer service right now sort it out. Still, can't believe you trick people like that.
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Dirkdiglett00
(@dirkdiglett00) reported
@virginmedia Reset the hub 3 times. Still get the same issue. I've followed all the usual trouble shooting tips on your website - the Internet is still not working!
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Steve Harris
(@Steveh1000) reported
@virginmedia Hi, If I call then I will just go into the same loop. Why shoudl this be faster. Just give me by DM a direct email address where I can send my details and wish to cancel.
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Dave
(@dave_P_smith88) reported
@virginmedia why is everything so difficult to deal with when it comes to your customer service