Virgin Media Outage Report in Woodford Green, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Woodford Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woodford Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Woodford Green, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Poplar, London, Tower Hamlets, Hatfield, Leyton, Finchley, Enfield Town, Ilford, Woolwich, Dagenham, Harlow, Bermondsey, Camden Town and Holborn.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Poplar |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Tower Hamlets |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Woodford Green, England
Latest outage, problems and issue reports in Woodford Green and nearby locations:
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Andrew Sanigar
(@AndrewSanigar) reported
from
Hackney, England
Which idiot at @virginmedia thought it was a good idea to take most of North London’s broadband down and to schedule upgrade and maintenance work to start at 9.30 a.m. on a weekday morning when thousands of people are WFH? That’s ridiculous.
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Sam Ravenwolf Berry
(@Celticheart72) reported
from
Poplar, England
@virginmedia Still waiting for someone to contact me regarding my query after four days and 3 requests for help. Do you think this is acceptable customer service?
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
So we have noticed that we are having problems with Internet @virginmedia....ping test 39bpms....really I pay a shed load for 200!
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Naveed Ahmad
(@NaveedA59768055) reported
from
Ilford, England
@virginmedia Yes person happened to mention but my internet is not working from 15 days and every time I called or message same reason but my next door neighbours using same and theirs working so that’s wrong you guys have outage from 15 days and what is the reason engineer not turning up?
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William
(@wpcastile) reported
from
Paddington, England
@jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
@virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.
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kali ace
(@GrandmasterAce1) reported
from
Grays, England
Virgin media users any issues 😣?
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Hari Patel
(@harispurs82) reported
from
Tottenham, England
@virginmedia I got a call from the sales team a month ago I accept the deal they offered me but I was in a rush. Can someone call me to sort that deal out I called your customer service team but they said I would get a call back 1 month later I’m still waiting
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for
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Naveed Ahmad
(@NaveedA59768055) reported
from
Ilford, England
@virginmedia You do know we get tons of messages before engineer comes to property so why don’t we send one of cancellation and after if outage is fixed to ask them is your home broadband is working or not ?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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Lloyd williams
(@Lloydyboy1) reported
from
Barnet, England
Hi @virginmedia I have home installation today. WiFi isn’t connecting and is asking me to call contact centre but is when I call it is closed. Can you help?
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?
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Sam Ravenwolf Berry
(@Celticheart72) reported
from
Poplar, England
@virginmedia I have waited two days for someone to contact me, regarding a broadband problem and all I get is a automated reply telling me someone will get back to me. Unacceptable virgin media. I am not happy.
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia have you got an email address for an actual human being we can contact about your terrible service?
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia I’ve finally got an engineer coming on Thurs, which took over 24 hrs to arrange by message. Pretty bad, cutbacks rather than Covid I guess since many companies are doing better than this, & your high premium rate charges to call are not fair when my Virgin line is faulty!
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia No but we ha e had issues k er the last 4 weeks
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Neil
(@Inactive95) reported
from
Romford, England
@virginmedia Your internet is still coming and going away. I need a tech out here to fix the problem as WiFi is connecting but no access to internet.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Evita Rusmane
(@rusmane_e) reported
@virginmedia How much longer there will be internet issues? Every day I receive text from Virgin, that Virgin has finished work in my area, but no improvement. What's going on? Since middle of September speed fluctuates so badly and most of time I don't get 1/3rd of what should.
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RF
(@fearon_richard) reported
@virginmedia phone call, have made absolutely zero progress. Very unimpressed with personal service by last phone operator, and beyond fuming at this farcical customer service. Please provide replacement box without delay. Thank you
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Davlin
(@Davlin781871) reported
@virginmedia Hi spoke with customer service engineer coming Tue think our whole village is down by looks of it nobody seems asked for refund for loss of service as working from home
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Andrew Phillips🇪🇺🚄🏃♂️💙
(@ndphlpz) reported
Another estimated fix time missed by the mythical technician from @virginmedia @VirginMediaCorp. #virginmediadown is a total loss of tv, landline and broadband for 2 days for all customers in my area. Not a resilient network.
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Ed Wright*
(@edwright6975) reported
@virginmedia Having issues with installing a new box, phoned up for help but being told that it will be passed to Fault Management but I can’t phone them myself…surely I can speak to someone in Fault Management at my convenient time not theirs?
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Michael Hunt
(@midnightgargler) reported
@virginmedia Are you able to prove / confirm that there is a team actually on-site and working right now to sort this? It wouldn’t be as bad if you had said from the outset that this would take a couple of days or more to fix…
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Jamie Dodd
(@Jamie88Dodd) reported
@virginmedia I keep checking the service status page at the times it says the issue will be resolved, to the find the issue isn't resolved and the time of ten fix has been pushed back a few more hours.
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Batsy 🦇
(@batkitto) reported
@virginmedia I've been trying to message but just keep getting the same paragraph sent to me about being transferred and the service isn't immediate, then asking if I still need help? I got a text saying the issue was fixed but on the website you sent me it still says there's issues?
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Andrew Phillips🇪🇺🚄🏃♂️💙
(@ndphlpz) reported
@virginmedia There’s literally no point in these replies. They give zero new information and infuriate everybody that was waiting on the fix time. @VirginMediaCorp What about some honesty about extent of problem and realistic fix times?
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Rowan JT Whitfield
(@RJTWhitfield) reported
@virginmedia I explicitly asked if that would be the case and confirmed the next payment date would be 28th November. I don’t need empty apologies I need someone to fix the problem caused exclusively by virgin media