Virgin Media Outage Report in Crayford, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crayford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crayford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Crayford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Sevenoaks, Upminster, Tower Hamlets, Woolwich, Eltham, Leyton, Hackney, Bermondsey, Lewisham, Ilford, Dagenham, Dartford and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Croydon |
||
| London |
Internet | |
| Sevenoaks |
||
| Upminster |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crayford, England
Latest outage, problems and issue reports in Crayford and nearby locations:
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @virginmedia @Ofcom literally don’t waste my time you rude wasteful sucks.. just spent 45 minutes on the phone to get out through to customer complaints - and get Kirin in India poor luv who has no way to trader me to complaints - just a suck of time . You will fail
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia any chance of a day without the internet going down? We're out again on EL5
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@VirginMediaCorp Shame your awful service has caused me to leave and I am sure @richie_errol wikl be following suit soon!! @virginmedia #servicefailure
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Michael Henry Lamb (Mike TV)
(@Michaelhlamb) reported
from
Poplar, England
@virginmedia hello. Internet down on the Isle of Dogs. Are you aware of any issues?
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia This same letter twice. Service kept cutting out for while street through April/ May/ June but mostly less than 24 hours. When was more than 24 hours your website was down for logging claims. Was just impossible to speak to anybody so I withheld payment not getting service
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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Alexandra Kirk
(@_alexandrakirk) reported
from
Tottenham, England
@virginmedia Hiya, still having connection issues in N6, are there any updates?
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@richie_errol @virginmedia I have had the same for years and have now gone to sky. I also called sky to cancel and start again so could get 100 cash back via quidco and they have me 100 credit on my first bill. More customer service in 3 mins from sky than 15 years from @virginmedia
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia Not exactly the same time. But I've logged the outages on my account, and they've also been listed as network faults (engineer going is on the way etc)- so nothing to do with the router or home network.
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
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ivana croissant
(@acamarama) reported
from
Hackney, England
@Ofcom @virginmedia as a matter of policy you drop complaints calls . Shocking excuse for a services company. You should fail.. you fail your customer a daily
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Dan Ward
(@Danward29237729) reported
from
Snodland, England
@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
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Eddie🇬🇧🇪🇺
(@Edd1203) reported
from
Camberwell, England
@jamiepattenden1 @virginmedia Had the same issues with mine. Router would reboot between midnight - 1am for about a month then stopped.
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp since yesterday 11.26pm have no internet. I’m in area 21. Need to work now. When are you going to fix it? Your customer service is the worst one - useless. I need an answer now because I need to WFH!!!
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Laurence Grinyer 🇪🇺🏳️🌈
(@laurencegrinyer) reported
from
Camberwell, England
@Luciaroperez @virginmedia A looooong hold (and lots of online dead ends) but lovely people on the phone - as is always the case with these things. Poor systems, nice people.
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ivana croissant
(@acamarama) reported
from
Hackney, England
@repeatall @virginmedia And when you do pick up the phone, and put somebody through to customer services, and they wait for 30 minutes to speak to CS, why is it not CS on the phone?? But some poor lad who cannot help because he’s not working in CS and can’t transfer the call. Frauds and criminals
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Alexandra Kirk
(@_alexandrakirk) reported
from
Tottenham, England
Hey @virginmedia we've got no internet in N6, restarted the hub and all that jazz - any issues in the area?
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raymond Barker
(@RaymondBarker4) reported
from
East Ham, England
@virginmedia We are sick of the constant interruption to our service time for a change me thinks
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hello
(@ScotteYx) reported
Virgin media down?
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BENNY85
(@Ben85mcgaritty) reported
@virginmedia why is your website down ..can't get on it
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DJHaitch
(@TTV_DJHaitch) reported
@virginmedia The issue appears to be resolved at the moment and according to Twitter and Down Detector it was many of VMs customers with the same issues last night. So either one of those issues at Virgin Media thats been overlooked or ignored.
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Steph Price
(@priceyUTD) reported
@virginmedia I haven't posted myself. Other people have posted the same issue
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Danielle Allchin
(@danniallchin91) reported
@virginmedia I called on 6th December and gave my 30 days notice to cancel. They said to call back on the 29th to pay the last bill of £58.15 and would be disconnected on 5th January. Called up on the 28th Dec (busy on the 29th but I’d advised of this on the 4th and they said they would be
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yanandoll...💙
(@lanacallu6) reported
@virginmedia What does resolution: "Package>extra info on package" What does this mean????
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sanjay
(@SethiAayush) reported
@virginmedia No reply from your end so virgin wants money but not sort the issue
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Danielle Allchin
(@danniallchin91) reported
@virginmedia Just to say that I want to log this as a full complaint and if I’m not happy with the response, I’ll be taking it to Ofcom or the Ombudsman or whoever regulates Virgin Media. I am 9 months pregnant and dealing with this since December has created serious unnecessary stress.
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yanandoll...💙
(@lanacallu6) reported
@virginmedia Can you please help. I am trying to cancel a contract erroneously set up despite me saying i had had second thoughts and did not want a land line. I want to stay in my original contact made in dec 21 for broadband only. Ihave been passed from one to another yet cannot get help. 1
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H
(@Hollib0bz) reported
@virginmedia Hi no they haven’t. Due to poor signal in the area I can barely get on here. The checker won’t load either due to poor connection. Really not helpful when you work from home and this is the second time it’s happened in less than a week.