Virgin Media Outage Report in Crayford, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crayford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crayford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Crayford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, Bermondsey, Tottenham, London, Hackney, Lewisham, Newham, Chigwell, Leyton, Croydon, Upminster, Southwark, Romford, Bexleyheath and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Total Blackout | |
| Bermondsey |
Total Blackout | |
| Tottenham |
||
| London |
Phone | |
| Hackney |
Total Blackout | |
| Hackney |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crayford, England
Latest outage, problems and issue reports in Crayford and nearby locations:
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Kevin Panther
(@Kevin_Panther) reported
from
Swanley, England
Genuinely think I’ve got the worst WIFI in the country. @virginmedia #Pathetic
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Bella-Marie
(@BellaMarieUk) reported
from
Walthamstow, England
@virginmedia what is going on with your #broadband service. Every single week for the past month is getting worse and worse. Plus it’s not just me, friends in this region are experiencing the same problem. Very frustrating especially when I’m in the middle of a Zoom meeting.
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia I can’t seem to be able to reset my password for my account. Is there any way you could help me please?
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Paul Pixton
(@ppixton) reported
from
Tottenham, England
@virginmedia Hey, can anyone help?
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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YUS
(@yusTHFC) reported
from
Walthamstow, England
@virginmedia TV and broadband both down missing the @NFL and gona have to watch the @SpursOfficial game on my phone... what a day for it to happen
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m feeling so frustrated and fed up! I’ve had issues since Wed, when everything went down for 24 hours, now no wireless gadget will work correctly, very weak signal. Spend over an hour waiting fir CS to answer, he told me only option, PIN reset and put phone down!😡
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia @ksw1980 My bill has been paid and that’s resolved. The issue now I believe is with your website. I enter my new password but cannot click the second box to confirm my new password.
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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Susan Elizabeth
(@JetsetSusan) reported
from
Hackney, England
@virginmedia Internet not working at all and router has no lights on. Yes, it’s plugged in. What’s the issue? Can’t get through to anyone on the phone.
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Clare Nightingale
(@MrsCNightingale) reported
from
Bromley, England
@virginmedia my hub 3 is not showing up for WiFi and I can’t get any help from you?? Only been with you for 2 months.
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
I see you @virginmedia after an hour of waiting you just hang up. This is rubbish
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Rob McGowan
(@Urzzz) reported
from
Bromley, England
@virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
Props to Lee on the social media team at @virginmedia for resolving our broken internet and telly services
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Sarah Byrne 💙
(@sorcha_b) reported
from
Walthamstow, England
@virginmedia not great customer service...surely it can’t be that hard to explain why I’m paying £20 more per month for a basic package...
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Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
@virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing
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Stephen giles
(@stephengiles14) reported
from
Dartford, England
@virginmedia my service is intermittent and cannot connect to the hub, just not great I have tried to call you but no one is working on the call centre!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Tumilty
(@EmeraldHitman) reported
My @virginmedia is so bad, I've had to switch to my mobile data to get twitter updates for the football results. And apparently I have a gigabit connection. Shocking service.
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TGH dek
(@dekl0l) reported
@virginmedia as mentioned previously, it's an issue with my router.
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TGH dek
(@dekl0l) reported
@virginmedia No, it's an issue with my Router. I asked for a new router & was told I have to pay for it. No thanks!
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AlanJ
(@Alan_J) reported
@virginmedia Yeah, what’s your opinion on your companies non existent service? And what do you think Ritchie @richardbranson ?
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Sara - Colin 💖
(@Privateer809) reported
@virginmedia help needed. My broadband has been off since 12.30 yesterday 10/1. Website and customer care number keep saying it’ll be fixed asap but someone else on the street has now been told you’ve no idea when it’ll be fixed. I work from home and I can’t keep
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jason folksman
(@FolksmanJason) reported
@virginmedia contract ends on Feb 3rd price will be going up to 40+ from 29 obviously with the cost of living being so high is there anyway I could get it for less? Regards loyal virgin customer
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Lord,Professor Premble Von Twint
(@PrembleVonTwint) reported
@virginmedia I've just had an email from you guys. Wow. Nihilistic or what. I've had a contract with you for years... 20 probably. You write to say you're doubling the cost but "Hey, feel free to **** off" You never even upgraded my TiVo from 2011 Are you guys just giving up?
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ashleigh elise
(@ashleigheliseX) reported
@virginmedia My phone works better when the Wi-Fi is turned off and our tv is constantly buffering. Really disappointed with the service we’ve had so far if I’m honest.
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Amelia Hardman
(@Amelia_J_Taylor) reported
@virginmedia any chance of you disconnecting my service? You've promised three times now and the customer service team is terrible. Can someone please deal with this?
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Holly Rezaie
(@HollyRezaie) reported
@virginmedia To be honest John I work full time and don’t have the time to have to call yet another time to speak to someone who is unable to help me. I think I will just cancel it and go elsewhere