Virgin Media Outage Report in Crayford, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crayford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crayford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Crayford, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Tower Hamlets, Hackney, Poplar, Lewisham, Croydon, Southwark, Bermondsey, Coldblow, Gravesend, Dagenham, Beckenham, Basildon, Harringay and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Tower Hamlets |
Internet | |
| London |
Total Blackout | |
| Hackney |
Phone | |
| Poplar |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crayford, England
Latest outage, problems and issue reports in Crayford and nearby locations:
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia I need to be able to speak to someone in the uk about an elder vulnerable person who is without service. please advise.
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia Certainly, but I would prefer not to in open messages for obvious reasons. Suffice to say, old, ill, no service, cancelled appointment by text.
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia hi team, after the latest router update, none of the devices in the house can hold a consistent signal, constantly getting full signal with an exclamation (!) - any ideas on what's going on?
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@HavocTechie @virginmedia Thanks. Router has been rebooted and factory reset. I installed a wired Lan in lockdown 1 to solve poor wifi but unplugging that switch and going straight into the router doesn’t work either. Now no service at all. 😩Again.
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Karen Louise 💙💞🌈🙏
(@chinaheart7) reported
from
Dartford, England
@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
I’ve had awful internet speeds for a couple of weeks from @virginmedia . (<10MB on a 200MB plan) Their call centre has said this is due to an upgrade that will take a week to complete. Which ISP do I move to?
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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Hannah
(@hannahdenise91) reported
from
Sutton at Hone, England
Moved in over a week ago and @SkyUK say it’s still going to be another 7-10 working days before we get wifi- shocking service as new customers who are now having to spend a fortune hot spotting data working from home. Calling @virginmedia today.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Paul Berry
(@bazelrock) reported
from
Tottenham, England
@sainsburys Update, it might be @virginmedia with the problem.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Namron PRO EU #Rejoin
(@NormanStiff) reported
@virginmedia Virgin hello, today I had an engineer call to fix a problem which he did, yesterday I downgraded to wifi only, the engineer took the tivo box and remote that I had to return to virgin and said he would book them back in will this cause a problem for your returns dept
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Sarah Kearney
(@Srahak) reported
@virginmedia Awful service! 45 minutes into a call trying to sort out our WiFi and your agent cuts off and doesn’t bother to call back. This has been going on for weeks now and getting hold of an actual person is ridiculous!
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zzdp
(@ZZDP) reported
@virginmedia there is an outage in waterford how can i report it
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Sean Murricane
(@SeanMurricane) reported
@virginmedia Hey! I just got back in touch and they offered me an even higher hike! I said no, and said I’d be complaining- I’ve just had an email through confirming I’m going to be disconnected! I said I would probably leave but that was NOT a confirmation that I was leaving, help!
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Luke Ryder
(@Luke1200) reported
@virginmedia Thanks but I’ve already got a second engineer on the way. Just not happy with the lack of support/active contact/joined up communication I have received and no word about a refund which I am definitely owed. As a result of no internet I have wasted money on extra data
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Leila Nottage
(@LeilaNottage) reported
from
Plymouth, England
@virginmedia It has been awful today. Your advisors have kept me on live chat for hours and not resolved or helped at all. I feel so cross. Is there not a simple email address? I would be grateful if I could share what has happened as it is not right. On every level I have serious concerns.
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danny
(@danny41089196) reported
@virginmedia Cancelled my virgin yesterday. Someone just rang from the ‘retention team’ offering us deals. First red flag was he called from a mobile number, 2nd was the deals where stupid cheap. 3rd he wouldn’t give his name. He knew my name and that I had cancelled. How??????
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Jonathan Pollinger
(@pollingersocial) reported
@willguyatt No one has got my landline number and I never use it. So I just get calls from provider Virgin Media. I’ve always wondered why packages incl landline are cheaper? Waste of time and resources if not used.
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Amanda Shaw💙
(@amandashaw06) reported
@virginmedia I will give you a call on a number that will be able to take some action on this. I’ve phoned customer services 5 times and get absolutely nowhere. I know you can’t resolve it on social media. Can I please have another number. You have more than one line @virginmedia ?
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Shaggy
(@RussianShaggy) reported
All services are down and the estimated fix is April 23rd @ 7.35PM, is this a joke? @virginmedia