Virgin Media Outage Report in Crayford, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crayford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crayford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Crayford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dagenham, London, Hackney, Newham, Gravesend, Croydon, Waltham Forest, Romford, Southwark, City of London, Poplar, Ilford, Upminster, Caterham and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Dagenham |
Internet | |
| London |
Total Blackout | |
| Hackney |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Dagenham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Crayford, England
Latest outage, problems and issue reports in Crayford and nearby locations:
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
And on top of this I’ve been on a chat to complain about what happened and I’ve been made to wait over an hour for a wait time of “fifteen minutes”. This is a paid service! Never use virgin media for broadband, I’m fuming 😤
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Yes I have it shows no issue. Yet when i call it says there is. Why can you never speak to anyone at Virgin? 90% of channels show W02 error message
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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JS Chamberlain
(@jj_jacq) reported
from
Bromley, England
@virginmedia please help- our ntlworld emails have stopped working - saying pw is incorrect. Only solution is to access my account on virgin media but stopped using them for broadband a while ago. How can we change the pw for email?
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Having had a quick read of the forum it looks like it’s a common problem. Several call outs happened without results.
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Ali Rahman
(@alirah1986) reported
from
Croydon, England
@virginmedia absolutely ridiculous from virgin media **** Servis, unprofessional staff, No net for 11 days, no help, 4 times phone been put down. Thieves
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Hi yes now I have it says there are issues… no timescale given though
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia hi I reported an issue on sunday & an engineer booked for today who has not shown up. I have hardly any programmes & rebooted box numerous times.I am now unable to get through on the phone as message is saying there is an issue but my service update says no issues
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Jenny
(@smellmycheese) reported
from
Walthamstow, England
Virgin Media, have, Virgin Media style, ****** up so we have no internet connection at home, so can't do any work and taking emergency LFT so I can go into the office if needed, yet another entirely normal day
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
@virginmedia Absoutley disgusting customer service today, was sent round the same bot telling me to do the same things for half an hour before getting to a chat where the helper decided to take their lunch break in the middle of it and expected me to wait!!
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia I truly have never experienced anything like this before , there’s gonna be a launch here soon … this router out my bloody window and I couldn’t give a toss where it touches down @richardbranson it certainly won’t be a safe landing where’s our service we are paying for ?
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
@virginmedia Vodafone said they wanted proof of my mother inlaw illness and see if it's right for THEM to cancel her contract... She has late stage vascular dementia, half of the time she can't remember where she is let alone where her old blackberry is.
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
So Virgin How do I opt out receiving one of you hard of hearing not very pleasant slow on the uptake sales people calling me from somewhere East of here... @virginmedia
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Ian Collier
(@_iancollier) reported
from
Gravesend, England
Hey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!
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Bella-Marie
(@BellaMarieUk) reported
from
Walthamstow, England
@virginmedia my internet is down again. I was without internet from Tue to Sat and now it’s happened again. What is going on? I can’t do any work!!!
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Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia my tv and broadband dropped out about half an hour ago. cant get through on the phone cos says office is closed and online help link connects then disconnects. no way of getting assistance.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mpmrsm
(@mpmrsm) reported
@virginmedia @virgingroup @richardbranson complaint still pending since September. Deadlock letter sent on 13 Nov still not arrived. Telephone staff have no access to email so can only send letter via post- how shocking for a telecommunications provider. #awful #leavevirginmedia
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nandam
(@nandam4422) reported
@virginmedia @virginmedia I am extremely unhappy with your Customer service and the resolution of complaint. I would escalate this complaint and many other complaints with you. I wonder why why would anyone use Rubbish service like Virgin EVER!!!!!
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Sam Robson
(@Sam_Robson) reported
@Keith_Walker Ideal day for it really. Currently tethering off my phone whilst considering moving to Libya, which seemingly doesn't have Virgin Media issues.
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Rossco ♿🏴🇬🇧
(@ross_minton) reported
@virginmedia I did that, you tried to take an extra £120 a year from me for being a loyal customer for 6 years. but to CONFIRM i can do this right, to get the correct price i need to cancel and resign in a new name?
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Plant
(@Plant49015968) reported
@virginmedia I know lock down and covid restrictions brings new trials and tribulations to the working environment especially call centers. But being on hold for 2 hours only to disconnected at the 2 hour mark is infuriating Small side note... 1/2
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Alex Stork
(@AlexStork7) reported
@virginmedia We have no broadband. I’ve phoned again today and have been waiting on online chat for 3 hours so far today, off my own mobile data. To be left like this day after day is not acceptable. What can you do to help us resolve this please?
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n ✨ valhalla
(@blackpinksha) reported
virgin media is so trash. literally the worst wifi provider in the uk, idk why my parents keep paying for this sh*t.
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gwr are crap
(@MadAboutAFC) reported
You know your service is notoriously **** when you text your boss saying can’t work from home as internet is down and first thing they say is I bet your with @virginmedia seems like whole country is having issues but they insist it’s localised issues 🙄
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Justapeak
(@Justapeak2) reported
@virginmedia My internet has been down since yesterday, I have tried rebooting the system multiple times with nk success... please help
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Plant
(@Plant49015968) reported
@virginmedia I know lock down and covid restrictions brings new challenges to the working environment especially in call centers. But being on hold for 2 hours only to get disconnected at the 2 hour mark is infuriating. Small side note.. 1/2