Virgin Media Outage Report in Crayford, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crayford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crayford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Crayford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Harringay, Croydon, London, Basildon, Hackney, Newham, Southwark, Longfield, Tower Hamlets, Lewisham, Bermondsey, Walthamstow, Dagenham, Poplar and Tottenham.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay |
TV | |
| Croydon |
Wi-fi | |
| London |
||
| London |
Total Blackout | |
| Basildon |
Internet | |
| Hackney |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crayford, England
Latest outage, problems and issue reports in Crayford and nearby locations:
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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enjoyahonestlife
(@jubedbashir) reported
from
Tottenham, England
@virginmedia hi, can I have a official complaint, with regards to another customers account details coming to me when I don’t have VM Account
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Kathryn Akin
(@kathrynhakin) reported
from
Hackney, England
@SaxonKate @virginmedia Keep pushing @SaxonKate We had the same issues moving into our new place and got them for free in the end. Incredible that you have to but yeah- keep pushing.
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
@SpursAngel50 @virginmedia They have been awful lately with internet connection x
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John Paul Goddard
(@JP_Goddard) reported
from
Bexleyheath, England
So I’m a new @virginmedia customer - in first week I’ve had to contact them twice - both times lousy customer services, already starting to regret my decision......
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Imperial Arms
(@ImperialArmsPub) reported
from
Bromley, England
@vmbusiness my experience as a virgin business customer has is appalling. Constant outage, no apologies or comp, no one gets back to you, 45 mins wait this am to speak to someone in Manila who couldnt help me. No internet since Sunday 4pm unable to take payment #useless
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Eva Collingwood
(@evac90) reported
from
Hackney, England
@virginmedia making it impossible to cancel my contract. Website just keeps sending me back to the same pages. Can I please just have an email address as I will not be renewing my contract.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Angelo
(@angelosfatclub) reported
from
South Ockendon, England
@virginmedia you obviously don’t want for appropriate new customers. Been on hold for over and hour and been lied to by you pre-install team. The worst experience I have ever had.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Kineta Kelsall
(@Kineets) reported
from
Tottenham, England
@virginmedia having issues in N44ND, have all morning, please help!
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Roj 🇯🇲
(@Rojaljmyers) reported
from
Hackney, England
The one and only time we get any decent customer service from Virgin Media is when we decide to switch provider
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia
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Sem Moema 😷 🌹
(@Semakaleng) reported
from
Hackney, England
@virginmedia can you provide a number to cancel service? Been searching for almost 30 minutes.
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Joe Welstead
(@JoeWelstead) reported
from
Camberwell, England
@virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(
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Peter Sexton
(@PeterSexton14) reported
from
Romford, England
@virginmedia Service has been fixed now. All working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kelly bass
(@kels186) reported
@virginmedia So am I not in Contract with u. If so just take this as my notice and I'll go to a company that does what is says.. I've never dealt with a company that gets everything wrong every time
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Claire 👩🏻🦰
(@Gisforgingers) reported
I moved away from O2 because their signal strength was appalling in my office - @virginmedia can you confirm you are now using the O2 network?
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James Carter
(@MrJCarter1988) reported
@virginmedia Hi. I have tried multiple times but no answer. Repeatedly drops off and comes back on after a minute or 2. Very frustrating as can’t work properly and no answers to the issue
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Rachel Biddles
(@rachlb33) reported
@virginmedia Any chance your ‘Chat to us now’ online service is likely to work anytime soon? Apparently ‘chatting to us online is quicker than calling’!! Clearly not as it doesn’t work!!
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Claire Elizabeth
(@ClaireSutton3) reported
@virginmedia getting desperate now! Issue still not resolved coming up to 4 weeks. Having a impact on h’bandsbusiness, being pushed from pillow to post. No one sorting out issue. H’band can’t log into his emails for business. No call bk waited 5 working days to be resolved 4 time
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Jim White
(@chalkball77) reported
@virginmedia I've tried ringing customer service and they just say they can't find payment and fob me off with excuses and hang up. No help at all. I've cancelled payments so unless someone rings me that can actually help, we are stuck in this situation. There's no way I can afford 4 mths
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Steve Froggatt RVM
(@FroggattSteve) reported
@virginmedia Strange that there is a Virgin Van in the Street 🤔my daughter checked up and it says problems until 18:00, day 6 nothing, all I have is a power light, looks like your service is down too, come on VirginMedia #virginMedia
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Heather Jones
(@hmurrayj) reported
@virginmedia Thank goodness for your UK call centre customer service staff. Sort issues out promptly, politely with no issue. I cannot say the same for your overseas call centre staff who are as much help as a chocolate fireguard and obnoxious with it. Helpful they are not.
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Hitesh Kukadia
(@HiteshKukadia) reported
@virginmedia when will service be restored in B28?
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mfodor
(@mfodor11) reported
@virginmedia I think the issue is that the Virgin postcode checker recognises the building only, and not individual flats in it. The flats have existed for decades, and any other postcode checker I've seen recognises the flats. So something is up with the Virgin postcode checker. Cheers