Virgin Media outages and service status in Reach, England

Problems in the last 24 hours in Reach, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reach, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Reach, England

The most recent Virgin Media outage reports came from the following cities: Cambridge, and Ely.

City	Problem Type	Report Time
Cambridge	Internet	1 day ago
Cambridge	Total Blackout	7 days ago
Cambridge	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reach, England

Latest outage, problems and issue reports in Reach and nearby locations:

• 
  Dan Jackson (@danj2k) reported 26 seconds ago from Cambridgeshire, England

  @virginmedia How ironic that you're advertising your broadband on the day that it's down for planned maintenance

• 
  Gareth Iain (BrewWeasel) (@GarethIain) reported 9 minutes ago from Cambridgeshire, England

  @virginmedia is the hands down the worst broadband provider I’ve ever encountered

• 
  Nigel Leaney (@nleaney) reported 10 minutes ago from Willingham, England

  @JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔

• 
  JayD the Yiddo (@JayDThePlumber) reported 12 minutes ago from Cambridgeshire, England

  @virginmedia No, I get my bill every month month via email it’s never been an issue in the past

• 
  Angela Bennett (@anjibennett) reported 12 minutes ago from Cambridgeshire, England

  @ALucieSmith @YodelOnline @virginmedia I left Virgin Media for BT in April and have had far less hassle, lower bills and less broadband problems.

• 
  Chris Rand (@ChrisRandWrites) reported 15 minutes ago from Cambridgeshire, England

  Would love to watch the new Spitting Image getting so much hype, but paying £6 a month for yet another streaming service, with the added privilege of having to bodge a cable from my iPad to watch it on TV because it's not on Virgin Media or PS4? No thanks. #SpittingImage

• 
  Follow @BoSConference it is better than me. (@MarkLittlewood) reported 15 minutes ago from Cambridgeshire, England

  @virginmedia you are not working again.

• 
  Bertie Bird draws (@Techno_boy_Gili) reported 17 minutes ago from Cambridgeshire, England

  @virginmedia Fix time was by 15:00. Yea and now it’s 15:00 I have service. Convenient. This happens all to often. 5 plus hours of no service. Special after speaking with the customer service team about the so called service improvements. Where are these so called service improvements???

• 
  Matthew James (@LordyGibs) reported 18 minutes ago from Cambridgeshire, England

  @virginmedia Yeah that’s all I can do but it’s happening a lot lately! We have to work from home and it’s affecting our jobs due to poor WiFi.

• 
  Kelvin Fagan (@kelvin_fagan) reported 18 minutes ago from Cambridgeshire, England

  @virginmedia A reboot of the hub seems to have resolved my wifi issues, thanks!

• 
  Mick Brown (@Lord_Drainlid) reported 23 minutes ago from Cambridgeshire, England

  @steveeejg It looks like to get a basic fibre service it might be around £25 and for higher speed from about £40 monthly. One test is will they charge to plug a home phone into a router and allow a landline no to be transferred? Virgin Media charges, putting the monthly rate up to about £55

• 
  gary forster (@garyforster1) reported 27 minutes ago from Newmarket, England

  @Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play

• 
  JayD the Yiddo (@JayDThePlumber) reported 30 minutes ago from Cambridgeshire, England

  @virginmedia Hi, I’ve signed up but received no email from VM to verify my email. To add to that my broadband has gone down as well.

• 
  JayD the Yiddo (@JayDThePlumber) reported 31 minutes ago from Cambridgeshire, England

  The irony in @virginmedia using the hashtag stay connected, literally have never been so frustrated with broadband in my life. I spend more time resetting the router and checking service status than I do actually using the internet

• 
  Elizabeth Speller (@lizziespeller) reported 35 minutes ago from Cambridgeshire, England

  @virginmedia Internet down since yesterday. Ring: automated message says it’s an area problem. Then told it’s fixed. It stops again-they deny any problem now and suggest it cd be router but insist we wait 48 hours to see. Dau is hosp Dr. working from home! 48 hours no NHS access?

• 
  CHRISTOPHER HORTON (@HORTONSpurs1975) reported 46 minutes ago from Cambridgeshire, England

  @virginmedia your service is a shambles can't speak to anyone.. can't pay my bill...

• 
  Dan Jackson (@danj2k) reported 46 minutes ago from Cambridgeshire, England

  @virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.

• 
  Nigel Craft (@CraftyNigel) reported 51 minutes ago from Ely, England

  @virginmedia Thanks I did finally mange to get hold of someone and an engineer coming Saturday , wasn’t too pleased with the lady saying if any of your equipment was damaged we would be fined , that’s a horrible thing to say

• 
  Laura Cook (@LauraVCook1980) reported 55 minutes ago from Dalham, England

  And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?

• 
  Nigel Craft (@CraftyNigel) reported 56 minutes ago from Ely, England

  @Katy1207L @virginmedia I’ve already rung 4 times about this issue I’m just getting nowhere

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pure Hearted Human (@Graelwyn) reported 8 minutes ago

  @Ang_Jones72 It doesn't matter much now. As I intend to take my life as what virgin media don't know. Is that my mother and father abused me most of my life. And maybe since I never got her unconditional love as she loved only through money. I wanted to use the only thing she gives me now. Since she wouldn't call virgin to explain. As she cares more about my brother's partner's mother having cancer. Than that I may have cancer. So virgin media get their payments. And I have finally given up. That is all.

• 
  Paul Hulse (@paulpresenteruk) reported 12 minutes ago

  Dear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would get… I have tried to contact through various methods to cancel.

• 
  karl heaney (@karlheaney1978) reported 12 minutes ago

  Internet down and no information!!! North Ayrshire @virginmedia

• 
  LivingSage (@LivingSage2) reported 13 minutes ago

  @Dacosta150 @Jojo_agboola Bro, I’m on Youfibre too, lovely network. I dropped virgin media broadband, not because they are bad but cos of Youfibre upload speed. Their 1000mbps download is same with their 1000 upload. I’m on You2000 and it’s been lovely. @Jojo_agboola should try it

• 
  Cass 🍊 (@DannyCass1) reported 19 minutes ago

  @charlieldrv @SkyHelpTeam If you can move to Virgin Media. Never had a problem and always turn out rapid for the few repairs I’ve needed.

• 
  Graeson Laitt (@Laitty) reported 29 minutes ago

  @virginmedia @virginmedia Can you please confirm whether the Sky Sports+ TV fault I reported on 15th August has now been fully resolved? I want to watch @ColU_Official tonight on Sky Sports+ through my Virgin TV service, so I need to know that the previous problem has been fixed.

• 
  Paddy Sweeney (@PaddySw99745534) reported 31 minutes ago

  @virginmedia @_JIMBO55 You still have not got it ! A customer has problems with your service who has messaged, emailed and called VM but you still have not dealt with their issues. Take your out of date equipment out of my home and I will move on to a better provider. For an 82 year old unacceptable.

• 
  Ian Kill (@IanKillip) reported 31 minutes ago

  @MelJanie @virginmedia I’ve never had a problem that’s not been sorted quickly and conveniently.

• 
  Dermot Carmody (@DermotCarmody) reported 32 minutes ago

  @virginmedia hi. Your phone service and chat service are both failing after I input my account number.

• 
  Wolf Matt (@WolfMatt1987) reported 33 minutes ago

  After trying to buy the mosesvhrgovic pvp @virginmedia. ive been told from 3 of your support that the boxing is cancelled tonight due to tge fighters being sick. When questioned about this they said this is the info they were given Wtf is going on