Virgin Media outages and service status in Reach, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Reach, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- The most recent signal from this area was received Jun 20, 11:06 PM GMT+1.
- Internet (57%)
- E-mail (14%)
- Wi-fi (14%)
- TV (14%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Reach, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reach, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 23: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Reach, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Cambridgeshire, and Mildenhall.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
TV | 3 days ago |
|
Cambridge
|
Internet | 6 days ago |
|
Cambridge
|
Internet | 6 days ago |
|
Cambridge
|
7 days ago | |
|
Cambridge
|
Internet | 12 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reach, England
Latest outage, problems and issue reports in Reach and nearby locations:
-
Chris Rand (@ChrisRandWrites) reported from Cambridgeshire, EnglandAfter all these years, @virginmedia still manage to provide the single worst support or customer service system I've ever experienced. They continue to find more and more innovative ways of preventing you talking to anyone, either by phone or chat. How *do* people get through?
-
JayD the Yiddo (@JayDThePlumber) reported from Cambridgeshire, England@virginmedia No, I get my bill every month month via email it’s never been an issue in the past
-
Kelvin Fagan (@kelvin_fagan) reported from Cambridgeshire, England@virginmedia A reboot of the hub seems to have resolved my wifi issues, thanks!
-
Deirdre Creevey-Murphy (@scaryscorpio) reported from Cambridgeshire, England@virginmedia for the last 2 weeks our Internet both cabled and WiFi has been ramdomly disconnecting. What is going on? Location: Cambridge. I'm paying for a broken service!
-
Fred Freeman (@redfred911) reported from Newmarket, England@virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now
-
Angela Duncan ⭐️⭐️ (@ange_duncan) reported from Dalham, England@virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia
-
Munty (@Liam_safe_hands) reported from Bar Hill, England@virginmedia Back up and running, but not happy with the service
-
Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks
-
CHRISTOPHER HORTON (@HORTONSpurs1975) reported from Cambridgeshire, England@virginmedia your service is a shambles can't speak to anyone.. can't pay my bill...
-
Ian Cutting (@iancutting77) reported from Newmarket, England@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
-
Follow @BoSConference it is better than me. (@MarkLittlewood) reported from Cambridgeshire, EnglandSo good to know @virginmedia is down again.
-
Elizabeth Buie (she/her) (@ebuie) reported from Cambridgeshire, EnglandDear @virginmedia — you've cut me off a day early; I'm not moving house until tomorrow and was expecting to have service through the end of today. I don't find a customer service phone number on your website. Can you help? I'd be grateful!
-
Nigel Craft (@CraftyNigel) reported from Ely, England@virginmedia We have been ringing for several months now trying to sort this out ,the wife in the hub room and wired are fine it’s just in our other main room it has days where it cuts out ,I’ve done all the required self help ,used to app to scan the room to black spots but doesn’t find any
-
Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱 (@VonLaPalma) reported from Dalham, EnglandWhere is our Internet, @virginmedia? AL2XXX Your status page is not working either.
-
🍊Simon Gibson🍊 (@1966SJG) reported from Burwell, England@virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.
-
Marcus Deaves 🍸 (@MarcusDeaves) reported from Willingham, England@virginmedia your customer service is a cheap, lazy farce. Your ‘new sim’ won’t work. You have NO telephone support and your website is designed to frustrate. You’re killing me. #NotAVirgin #VirgInTheBin #HangYourHeadInShame
-
Nigel Craft (@CraftyNigel) reported from Ely, England@virginmedia This just says I’ll still have to pay £5 a month surely your WiFi should work correctly ,we never had this problem before so surely this means there’s a problem , we can’t afford another £5 a month as we are paying nearly £80 now
-
Adam Moghadas (@Adam_CFLP) reported from Cambridgeshire, England@virginmedia please explain why I should be paying close to £100 a month for a service that seldom works? & why they don’t employ enough customer services operatives (do love a no one here please call back later message)! #profitoverservice #time4achange #intenselyfrustrated
-
Matt (@Troff1975) reported from Newmarket, England@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
-
bradley (@bradley_Avery18) reported from Dalham, England@virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Keith Bridge (@leebridge1) reported@virginmedia Having **** with world cup coverage france and senegal poor picture quality. Pixelating and stammering ..
-
Lorenzo Rodia (@lrodia) reported@youfibre , do you know roughly when the service will be available where I live? Before the Virgin Media buy out I could see I was on the final phase and now it’s showing I am an early bird again! I can see virgin fibre have also installed new cabinets in my street!
-
UnTzY 🚶🏻 (@untzy) reported@HayekAndChips @virginmedia @MartinSLewis They are a nightmare, make it hard as possible to cancel.
-
🇬🇧Byron Frog 🇬🇧 (@BFrog86370) reported@virginmedia I have to say your customer service is absolutely pathetic and one of the worst I’ve ever had the misfortune to have to deal with. Almost 2 weeks since installation and it’s still not all working
-
Davie G 🇬🇧 (@fredbeare) reported@virginmedia why is your customer service sooo bad spent 5 hours today on various chats/calls each time you transferred me had to start all over again. Why dont your teams speak to each other. In the end i cancelled joining you. Your lack of service told me all i needed to know
-
Richard (@ylesine999) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_ultra_iptv6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
-
Arron Clinkscales (@Clinkyboy67) reported@virginmedia 2: you contact Virgin through their App and they tell you it will take another 4 or 5 days for an engineer to "visit" when you have nowt !!! You raise a complaint to be told a manager will get back to you within 24 /48 HOUR Please share this with @virginmedia
-
Laura Rogowski Weldon (@LauraRWeldon) reported@HarrietHarman A government minister's family members were downloading porn on virgin media and claiming it back off the taxpayer the last time you lot were in power, so I'd pipe down if I were you.
-
Frazzz (@FrazzzYT) reported@virginmedia Consistently says "intermittent signal in your area" This has literally been going on for around a week now. And seems to coicide when there is a little tiny bit or rain...
-
Hughes #cans (@Hughes_is_great) reported@adzflowers @virginmedia @VictorMeldrew77 I've been waiting nearly 4 months for them to sort my account, I still can't get into it. Every time I get told they will "escalate my case to IT support" and nothing happens. Amazing connection, non existent customer service.