Virgin Media Outage Report in Reach, Cambridgeshire, England

Problems in the last 24 hours in Reach, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reach, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Reach, England

The most recent Virgin Media outage reports came from the following cities: Cambridge, and Burwell.

City	Problem Type	Report Time
Cambridge	Wi-fi	9 days ago
Cambridge	Internet	15 days ago
Cambridge	Internet	16 days ago
Burwell	E-mail	20 days ago
Cambridge	Total Blackout	29 days ago
Cambridge	TV	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reach, England

Latest outage, problems and issue reports in Reach and nearby locations:

• 
  JayD the Yiddo (@JayDThePlumber) reported 4 minutes ago from Cambridgeshire, England

  @virginmedia has the worst customer service I have ever experienced in my life. Issue after issue after issue and still no resolve.

• 
  JayD the Yiddo (@JayDThePlumber) reported 6 minutes ago from Cambridgeshire, England

  @virginmedia Hi, I’ve signed up but received no email from VM to verify my email. To add to that my broadband has gone down as well.

• 
  Ian Cutting (@iancutting77) reported 7 minutes ago from Newmarket, England

  @virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it

• 
  Matthew James (@LordyGibs) reported 8 minutes ago from Cambridgeshire, England

  @virginmedia Yeah that’s all I can do but it’s happening a lot lately! We have to work from home and it’s affecting our jobs due to poor WiFi.

• 
  Matty Maltby (@MattyMaltbyX11) reported 9 minutes ago from Cambridgeshire, England

  @virginmedia you should know that Leon working in CB5 Cambridge right now has single handedly just saved you a loyal customer on top packages & business package! After 20 years I had enough but he’s just landed you 18 months to see how you improve! Top worker, needs promoting!

• 
  Chris Rand (@ChrisRandWrites) reported 11 minutes ago from Cambridgeshire, England

  After all these years, @virginmedia still manage to provide the single worst support or customer service system I've ever experienced. They continue to find more and more innovative ways of preventing you talking to anyone, either by phone or chat. How *do* people get through?

• 
  CHRISTOPHER HORTON (@HORTONSpurs1975) reported 16 minutes ago from Cambridgeshire, England

  @virginmedia your service is a shambles can't speak to anyone.. can't pay my bill...

• 
  JayD the Yiddo (@JayDThePlumber) reported 24 minutes ago from Cambridgeshire, England

  @virginmedia No, I get my bill every month month via email it’s never been an issue in the past

• 
  Matthew James (@LordyGibs) reported 27 minutes ago from Cambridgeshire, England

  @virginmedia Hi, it’s a problem in the area, i done a reset job yesterday, I useless wireless connection.

• 
  Matt (@Troff1975) reported 27 minutes ago from Newmarket, England

  @baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.

• 
  Tom Bowran (@tombowran) reported 27 minutes ago from Willingham, England

  @virginmedia i need you to call me. No internet is unacceptable when we’re all working from home. Making it impossible to find a phone number to also get help is also a joke.

• 
  Dan Jackson (@danj2k) reported 27 minutes ago from Cambridgeshire, England

  @virginmedia How ironic that you're advertising your broadband on the day that it's down for planned maintenance

• 
  Fred Freeman (@redfred911) reported 30 minutes ago from Newmarket, England

  @virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now

• 
  Ian Cutting (@iancutting77) reported 36 minutes ago from Newmarket, England

  @virginmedia Just wanting to be able to talk to someone about the issue I have...!

• 
  Chris Rand (@ChrisRandWrites) reported 37 minutes ago from Cambridgeshire, England

  Would love to watch the new Spitting Image getting so much hype, but paying £6 a month for yet another streaming service, with the added privilege of having to bodge a cable from my iPad to watch it on TV because it's not on Virgin Media or PS4? No thanks. #SpittingImage

• 
  Elizabeth Buie (she/her) (@ebuie) reported 39 minutes ago from Cambridgeshire, England

  Dear @virginmedia — you've cut me off a day early; I'm not moving house until tomorrow and was expecting to have service through the end of today. I don't find a customer service phone number on your website. Can you help? I'd be grateful!

• 
  Keir Macintosh (@keir_macintosh) reported 42 minutes ago from Cambridgeshire, England

  @virginmedia We are new to virgin media and tbh it’s a bit crap. It needs to get better quickly. We are paying for fibre and have a few average service and super spotty service.

• 
  JayD the Yiddo (@JayDThePlumber) reported 54 minutes ago from Cambridgeshire, England

  The irony in @virginmedia using the hashtag stay connected, literally have never been so frustrated with broadband in my life. I spend more time resetting the router and checking service status than I do actually using the internet

• 
  Marcus Deaves 🍸 (@MarcusDeaves) reported 59 minutes ago from Willingham, England

  @virginmedia your customer service is a cheap, lazy farce. Your ‘new sim’ won’t work. You have NO telephone support and your website is designed to frustrate. You’re killing me. #NotAVirgin #VirgInTheBin #HangYourHeadInShame

• 
  Follow @BoSConference it is better than me. (@MarkLittlewood) reported 60 minutes ago from Cambridgeshire, England

  @virginmedia So glad to have left your terrible broadband and embarrassing customer service behind.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Helen Peers (was Partridge) (@Hpsaucy515) reported 6 minutes ago

  @O2 I’m actually with @virginmedia mobile but since they joined with you our data service is rubbish.. we used to use data more than WiFi as that was how good it was.. but not anymore x

• 
  Schnuupi (@SerSchnuupi) reported 8 minutes ago

  @virginmedia my Internet is down. My hub is telling me to visit the virgin media app but the app is not working and I cannot access any of my account information.

• 
  Steven Edis (@SteveEdis) reported 9 minutes ago

  Oh no @virginmedia yet again I have no internet and you're letting me down. For the umpteenth time this year. People, don't sign up to @virginmedia the reliability of the service is truly awful

• 
  John Waterworth (@jwaterworth) reported 12 minutes ago

  @virginmedia Our remote is broken. I’ve been trying to order a new one since last week, but your website just shows a “something’s broken, come back later” page. Can you help?

• 
  Paul Hoskins (@PaulHos93404413) reported 18 minutes ago

  @virginmedia 7th March which is now far too late. No other response from any media (email, phone, website). @virginmedia if this is how new customers are treated…..?? I don’t want to be a customer of such poor service.

• 
  Juleseypoo (@Juleseypoo) reported 19 minutes ago

  @virginmedia My landline doesn't seem to be working & I'm not prepared to call on my mobile & pay the charges. I think you contacting me is the least you could do after such poor service! You should also be talking to the agent!!

• 
  Margy (@ManikhamSharon) reported 24 minutes ago

  @virginmedia There is text and email but right now I want to speak to a human not a text or an email! Another part of virgin that is missing for customers. I would of been completely understanding if there was issues on Friday due to weather not today!

• 
  Rosie Lethbridge (@Rosieleth32) reported 24 minutes ago

  .@virginmedia any chance you'll ever show up and setup our broadband? Date been pushed back 3 times now and we're working from home. Each customer service rep states different things and no engineer in sight...

• 
  Margy (@ManikhamSharon) reported 25 minutes ago

  I don't understand why customers cannot be sent an email or text when there will be issues with @virginmedia services We are paying for a service and have chosen to use Virgin as loyal customers we deserve better! How about Virgin updates it's systems for for issues like that?

• 
  Lucy Humphrey (@LucyKHumphrey) reported 31 minutes ago

  Just had a call from a scammer saying that are calling from @virginmedia, apparently they know my router is playing up and internet service is inconsistent. Can’t imagine why they would think that!