Virgin Media Outage Report in Hemingford Grey, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hemingford Grey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hemingford Grey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Hemingford Grey, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Saint Neots, Cambridge, Huntingdon and Great Shelford.
| City | Problem Type | Report Time |
|---|---|---|
 Saint Neots |
Phone | |
| Cambridge |
Total Blackout | |
| Cambridge |
Internet | |
| Cambridge |
Wi-fi | |
| Huntingdon |
Internet | |
| Cambridge |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hemingford Grey, England
Latest outage, problems and issue reports in Hemingford Grey and nearby locations:
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Tom Bowran
(@tombowran) reported
from
Willingham, England
ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
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Aman Coonar
(@AmanCoonar) reported
from
Cambridgeshire, England
@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
Hey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@pbw1000 @virginmedia Same problem here, same timing, also in CB4. Told it was an area problem. But now told it’s fixed so not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work online @virginmedia
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@Football101blog @virginmedia And it’s not just one customer. Is there some magic number of customers that make a complaint valid? When you have a business to run, a job to do- and are in lockdown already- days without internet are a major problem.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@pbw1000 @virginmedia Same problem here, same timing, also in CB4, now one call told it’s not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work line @virginmedia
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
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Petar Kralev
(@PetarKralev) reported
from
Fen Drayton, England
@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ADJStreams
(@adjstreams) reported
@virginmedia looking to upgrade broadband from M200 to M500 + wifi in this household, but can't tell if M500 is an option, only seem to be able to upgrade the wifi network when we log in?
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Alex de la Salle
(@alexdelasalle) reported
@virginmedia received a new updated TV box and upon set up I have a CS1010 error message, tried phoning but my call is not being connected. Help?
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Niall Edwards
(@NiallCEdwards) reported
@virginmedia I have been trying to get through on the phone for a couple of days to arrange the termination of my service. The lines seem to be permanently busy. Is this situation likely to continue?
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ok
(@Kempzo_) reported
Only @virginmedia could put your monthly payments up eventhough the service is utter dogshit, they are a cancer of the internet world
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Jack Chauhan
(@jackchauhan1987) reported
@virginmedia Too late. Switched to sky. Will not using virgin again. 10+ years with virgin and we get treated like scum. Terrible customer service. No decent discounts or offers.
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lou
(@lou60239690) reported
@virginmedia I have been 3 days now trying to sort a payment issue out and still no further forward. Today I get a letter saying my bill is going up. Easily the worst customer service ever...
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Col
(@IpponUK) reported
@virginmedia Nope, I was advised to "monitor" situation and call back today (obviously a brush off).. No change WiFi strength is useless, tried calling back, but an IVR on the line apparently runs a test then hangs up. No way of contacting. This is a hardware issue... As I explained days ago
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Jay Émme, BA (Hons), MA (Dist)
(@cosmicgirlie) reported
@virginmedia No better at all. Literally bang on 12pm, every single day, streaming on @Twitch is absolutely impossible. I've spoken to your customer service, they offered no advice or help whatsoever. And they pass me on to another dept and I get cut off. Do you cap your speeds at peak times?
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Jayeta Saxena
(@jayeta) reported
I’ve been on hold for the last 3 hours while trying to cancel my @virginmedia broadband! Pathetic customer service
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Ells D K
(@EDKgeekage) reported
@virginmedia Can you please tell me how to contact tech support other than by phone. Help section just sends me round in circles or to an oops something has gone wrong page....