Virgin Media Outage Report in Hemingford Grey, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hemingford Grey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hemingford Grey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hemingford Grey, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Huntingdon, Saint Neots and Chatteris.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Wi-fi | |
| Huntingdon |
Wi-fi | |
| Cambridge |
Internet | |
| Huntingdon |
TV | |
| Cambridge |
Internet | |
| Cambridge |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hemingford Grey, England
Latest outage, problems and issue reports in Hemingford Grey and nearby locations:
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@pbw1000 @virginmedia Same problem here, same timing, also in CB4. Told it was an area problem. But now told it’s fixed so not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work online @virginmedia
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
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Aman Coonar
(@AmanCoonar) reported
from
Cambridgeshire, England
@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
@virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@Football101blog @virginmedia And it’s not just one customer. Is there some magic number of customers that make a complaint valid? When you have a business to run, a job to do- and are in lockdown already- days without internet are a major problem.
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
Hey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?
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Petar Kralev
(@PetarKralev) reported
from
Fen Drayton, England
@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.
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Tom Bowran
(@tombowran) reported
from
Willingham, England
ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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.
(@sub2myOF) reported
@virginmedia Hi i had a contract for my sim that has ran out now. i can’t call text or use my data and i don’t have access to the account which my mum paid for and o think the account has been deleted. i want a new contract but to keep my number can you help
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Luke Pilcher
(@LukePilcher3) reported
@virginmedia this is disgusting,I have been on the phone to you for 1hr 20mins to try and cancel services!!!!
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Jemima Puddle Duck
(@JemimaLLB) reported
@virginmedia Am I able to cancel my service via the text number?
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Vicky 💙
(@deadstar37) reported
@virginmedia She was brilliant. And so friendly! It’s so frustrating tho as a new customer I could get the same package for £10 cheaper and even cheaper with other competitors but we really don’t want to leave 😭
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Spencer Chuzzlewhit
(@SChuzzlewhit) reported
@virginmedia I signed up for the ultimate oopmh package which includes Netflix. How do I access Netflix. My original ‘Welcome Email’ said I would get instructions emailed to me. It’s now been 23 days and I’ve called your useless customer service number over 40 times !!!!
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Kingbiniboi
(@kingbiniboi) reported
@joelcafc @virginmedia They are the worst ever
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Nick Hancox
(@NickHancox_) reported
@virginmedia Hi, as per the other day, the service has left much to be desired. Told hub would be delivered today, as we needed it urgently. Have heard nothing all day, nothing from the delivery partner. Have waited in all day for the delivery. Absolutely shocking service.
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Bowzer Massive Wagons
(@bowzbass) reported
@virginmedia New customer. Should have been installed in April. But kept recieving texts and emails saying it's been pushed back, again and again, due to "construction". And it will get pushed back again. Had to book time off work for installation days. Now I need it cancelled
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jamshad naeem
(@JamshadNaeem) reported
@virginmedia As virgin media has not fulfilled its contract to provide me with a service this has affected me very much as I have not been paid my wages due to not having broadband. No broadband means no work
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james wales
(@swalesuk01) reported
@virginmedia That was my problem yesterday, they wasn't they were only trying to sell what they wanted not what I needed or afford