Virgin Media Outage Report in Brampton, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Brampton, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Huntingdon, Saint Neots and Chatteris.
| City | Problem Type | Report Time |
|---|---|---|
 Huntingdon |
||
| Saint Neots |
Internet | |
| Chatteris |
Wi-fi | |
| Huntingdon |
Internet | |
| Huntingdon |
TV | |
| Huntingdon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brampton, England
Latest outage, problems and issue reports in Brampton and nearby locations:
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@virginmedia why is it impossible for you to provide customer support? Every other major company has managed to set up employees to work from home and continue customer support, but your great media company cannot! 20+ mins waiting for an answer, is very poor.
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Elaine Freeman
(@ElaineFTans) reported
from
Saint Neots, England
@SkyHelpTeam I’m in week 9 of waiting for an engineer ! I am having to use my mobile data thank you @EE IF I COULD CANCEL SKY I BLOODY WOULD BUT CANT GET @virginmedia ON OUR STREET ! #rubbishCS
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?
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Victor Sacks
(@SmartSacks) reported
from
Brampton, England
@vmbusiness you really are atrocious Tuesday 4pm you told me that "you'll be sorted by Wednesday 4pm" er it's Thursday 9.41am and it isn't...thanks for such great service...
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet is still down. Website says there is a fault, but our neighbours Virgin service was restored yesterday evening. I can’t find tel number or online chat on your website to find out more. Pls can we have an update
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@virginmedia I have tried every method to get a response and a solution from customer support and it's now another week gone by that we can't use the V6 box because you haven't sent me a small cable adapter. @Ofcom you could be more firm with companies that let customers down!
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NIKKI STOCK | Mentor| Marketing|Networker|
(@NikkiMentoring) reported
from
Fenstanton, England
@zimmro @virginmedia If it’s any comfort I have had major issues in the last six weeks with my broadband. I think it is sheer overload with so many people working from home on domestic broadband they just can’t cope.
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@virginmedia poor poor internet again. No call back after 3 weeks. #btinternet
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet has been down since yesterday lunchtime. Website says there is a fault but gives no further info. What’s the estimated fix time (CB24 4QU)
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scott worsfold
(@scottworsfold) reported
from
Oundle, England
@virginmedia They have been with @virginmedia for years. They did change their package they needed from a few months ago, but have paid you thousands over the whole time as a customer. They didn’t want to cancel. The fact you can’t continue their service for them, and making them pay...cont
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Byron Hinson
(@byron_hinson) reported
from
Saint Ives, England
@virginmedia Yes says 30 mins again. But the main status site says no issues.
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Colin Bower
(@bowercolin) reported
from
Eaton Socon, England
@virginmedia less than 3 minutes to answer a sales call, then in excess of 20minutes (3 times) when there’s a sniff of leaving. Bye bye 👋 to a 20yr customer.
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Byron Hinson
(@byron_hinson) reported
from
Saint Ives, England
@virginmedia got problem with less than 1mb download speeds at the moment and service status test of equipment says that there is an issue that’ll be fixed in 30 mins. That was 2 hours ago and no improvement. Area 31
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Amit Puntambekar
(@AmitP1992) reported
from
Fenstanton, England
@IFALeicester @virginmedia @Ofcom Terrible company to deal with Scott, took me 8+ months to set up an installation as they had to come out to do road works. Every week promised they’d come within the next few days. Effectively no internet during that period. Left us in limbo the whole time.
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Fliss
(@fliss2210) reported
from
Saint Ives, England
@virginmedia you've been very quick to take my money over the years but when you want to cancel a contract no phone lines and no clear way to do it online?? Your web chat is appalling! This is horribly painful
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@virginmedia I've read all the useless help countless times (in the hope that one day you actually include something useful). Yes, I've tried everything, and no it never resolves the issue.
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?
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scott worsfold
(@scottworsfold) reported
from
Oundle, England
@virginmedia Thank you for your reply. In short, no, as you don’t service the new address my parents are going. We wanted and are willing to continue with you if you had. So in our eyes no contact is being broken, but you can’t supply what we need. You still want to charge my retired..cont
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scott worsfold
(@scottworsfold) reported
from
Oundle, England
@virginmedia Parents a cancellation fee, even though we are not wanting to cancel, you are. NO managers to talk it through with from our end. No consideration for the stress of a move without @virginmedia contribution. Very upset. Your. True colours shown after many years as your customer 😡
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It does now (6pm). Do you know why we don’t have service when others in area do? We have tried rebooting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Walnuts
(@PaoloWalnuts) reported
Anybody else getting the sound on BBC1 constantly breaking up? Did it last night for the football, and now I'm round my mom's it is doing it there too. A #virginmedia issue maybe?
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Jacko
(@Jakes_7) reported
from
Ashton-under-Lyne, England
@LeedsViking @virginmedia Ignore it mate, like their customer services will your question.
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Ian 🔴⚪️🔴🏴🇹🇷
(@ismith1968) reported
@virginmedia It was about looking at the monthly bill and options for extending my contract - had a very competitive offer from Sky that provides everything I need but ideally would like to save the trouble of swapping providers
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Milky 🧋
(@ThatGirlMilky) reported
@virginmedia I don't want to get angry at anyone, I can't speak to you guys much more. I'm so beyond infuriated and upset. This has been going on since beginning of may. For some reason I have two accounts with you guys now? That's due to your customer service team doing that.
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Gordon Dale
(@GwdaleGordon) reported
Well John thanks for your reply it obviously matters whether your a business line as I have been using a residential line for my business and @virginmedia really dosent care Customer service Stinks
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Bhupinder Gill
(@Sunny_G86) reported
@virginmedia Thx for the reply. The complaint was submitted on 15/07. I received txts saying that VM are trying to contact me but I have no missed calls/voicemails. Tried ringing back on 150, but nobody is able to help or put me through to the specialist resolve team.
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James
(@MinotaurForLife) reported
@IanvRogers @STFC_Ticket The fact they achieve as much as they do is remarkable considering the staffing levels. Anyone who thinks they do a bad job I’d encourage to contact Virgin Media’s customer services, they will soon as just how good this team really is
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Graham Beale 🔶🇪🇺🇲🇨🇬🇧
(@grahambeale) reported
@virginmedia hey folks. I’ve had numerous teams digging up the road and doing work to connect us to fibre at the door. However, I’m still unclear (1) when the service will be available, (2) how much it will cost and (3) how I can order. I have spoken to numerous staff 😬
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~ amber 𓃮
(@420judas) reported
@virginmedia is there a way we can sort an issue via DM instead of via phone call? it’s a nightmare trying to get hold of anyone
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Holly Elizabeth
(@elizabeth_holly) reported
@virginmedia Today has been confirmed to us for 2 weeks. We had the text to say it was confirmed. The last (incorrect) tech that came by last week called his office to check and also confirmed today was booked in for the engineer to come. No time slot sent.Customer service has been so, so bad