Virgin Media Outage in Milton Keynes, England

@virginmedia yet more appealing service from @virginmedia firstly you fail to transfer names@of an account holder and then, when you do, you get it wrong and cut me off. 30 minutes to get a call answered, absolutely disgraceful.

@virginmedia for 3 days now I have had no television due to you admin error. Yesterday you managed to connect the broadband but still no TV - worst customer service I have ever experienced and for so much money. Cannot see why I should continue with you

@SkyHelpTeam This is a new contract I have taken out with you and it’s not a good start. If it’s not resolved within 48hrs I will cancel and go with Virgin media who don’t use openreach.

@OpenreachHelp They have and have been told an engineer within 5 days. Can you not read? Your engineer has lied and so have you. You have 48hrs to activate my line or I will cancel @SkyUK and use @virginmedia who don’t use your **** engineers or infrastructure

@SkyHelpTeam My broadband was due to be activated by @OpenreachHelp yesterday. The engineer has marked it as a completed job yet I have no active line and have been told to wait up to 5 days for it to be checked. You have 48hrs to fix it or il cancel and go with @virginmedia

.@virginmedia quite possibly the most appalling customer service in the UK, bar none! After calling 3mths ago to cancel a phone contract after a friend died, the number still rings yet today to wait 24hrs for it to cancel! Plus, they want the password from the deceased! 🤬

@virginmedia neighbours and myself are having problems with our tv and internet but your web test and web status says nothing wrong . MK43 9BS area . Tv channels and internet intermittent

@virginmedia the “issue” is clearly not fixed and the engineers sat in the BP garage at the end of the road don’t seem too fussed to sort it either how do we claim a refund (4 weeks now FFS) both neighbours have great comms BT

@vmbusiness hi we have an outage on a business dedicated line ruddy joinery mk455bs stuck on hold for support with no answer can you advise what the issue is please.

@maesozinha @virginmedia They don’t answer this question for some reason. 🤔. But use this virus for an excuse for poor service and slow response times.

@virginmedia @seanfitzy01 He’s right though. I was on phone for 50 minutes. With my problem still not being solved. Just keep getting fobbed off

@virginmedia internet connection has been so shoddy last 24 hours! Customer service says nothing wrong , amount of resets and hearing Alexa and google home saying no connection suggest otherwise

@virginmedia It's for the broadband, we've had issues for the past few days and speeds of <1mbps, the automated hotline said there were intermitent issues and we didn't have a chance to talk to anyone because the hold was too long

@virginmedia Hold on someone just picked up the phone .... not going to get too excited as they normally hang up

@virginmedia HELP

@virginmedia My WiFi is constantly cutting out, my laptop can't connect because there is an IP address issue, no WiFi single in my garden. All of these issues started yesterday.

@virginmedia Still waiting for the new remote control and replacement box ordered 2 weeks ago........ AND the broadband upgrade requested following an engineer visit some months ago...... Customer service this is not!

@virginmedia Three days until you can fix my non existent WiFi and TV box... not good enough, I’ll be expecting a refund!

@virginmedia got sky sports with you be unable to watch on the iPad sky sports app. Can you help

Anyway while I'm waiting I'm going to do myself some slow cooked lamb in the virgin media opps sorry slow cooker. I might also have to recharge as my phone only last 12 to 14 hours - laters

@virginmedia Absolutely livid at the wifi signal in my house. I can go half down the road and still have wifi but towards the back of the house it doesn’t work! I’m working from home and its seriously effecting my ability to complete work

Virgin Media goes down on me more than my girl

it's unfortunate that I can only get @virginmedia in my area because their internet service is really awful. Please @SkyHelpTeam bring Fibre to my area 😩

@virginmedia what a surprise your shitty service is down again

Great, completely down now yet-a-bloody-gain @virginmedia absolute joke.

@virginmedia why is my internet down and why won’t you answer a phone ?

@virginmedia absolute had it... constantly being ghosted by customer services. Paying a stupid amount for my package when the internet cuts out constantly during my work hours... can some please get in touch this time!!!

Signal has gone down YET AGAIN with @virginmedia . I grew up with @skytv #sky but gave #virginmedia a chance in my own home, might have to revert back to what I know and what I can rely on!

@virginmedia With regards to the complaints procedure. I *DID* call you and make a formal complaint on the 8th September, but STILL not heard anything back. I've submitted a case to CEDR now anyway as I'm fed up with the crappy connection.

@virginmedia I would, but the site was down yesterday and the My Virgin Media section is down tonight. The times I have done it before, the site has either shown me a "this page isn't working" message or given me a message saying "we don't support the Hub 4 yet".