Virgin Media Outage in Rushden, Northamptonshire, England

@virginmedia hi just making sure your tech department would never phone up and not ask for the Bill payer first?? Or you don’t have a 01253 code call place?? Mother in law had 5 calls Saturday!!

@virginmedia @btsport why can’t I see the red button sports on the Virgin App?? Why can’t I login to the BT sport?? Missing the rugby!!

@virginmedia No fault that describes my issue. Tried fault page but led to a dead link.

So unbelievably fed up of @virginmedia broadband that constantly drops out. I pay almost £100 a month for packages that are just useless if the connection goes down. Can't work from home or teach remotely under these conditions.

Just been DM'd by @OpenreachHelp to ask if there is anything ELSE they can help me with TODAY. After NOT being any help at all on FRIDAY. I think it's a parody account. Also @SkyUK didn't call as promised. God I wish we had @virginmedia round here.

@virginmedia Do you have issues in MK42 area? My internet down, 2nd time in 3 days. Your service status says everything is good, I don't believe that for a minute.

@virginmedia can you please confirm that you ask for debit card details to look in to account problems/problems with broadband?

@virginmedia I keep losing our broadband signal, especially in the evenings 😔have tried resetting etc, but no good. Even have your boosters, but still no good. Help, please!

@virginmedia any help. I raised this on the app but not response/its been cleared any help

@virginmedia I need to lower my broadband speed as im moving and Virgin isnt in the area i'm moving to but my parents need to retain it. I tried calling but call centres are closed and theres no obvious to do it on the app. Any help!

@virginmedia it seems that your cancellation dept call centre is closed due to the virus, I’ve tried to cancel my account & tried to message you online but neither appear to be possible, I’m just going round in circles. I haven’t renewed my contract or take you with me. Help

@virginmedia good morning, what time are your cancellation team open from? I need to cancel my virgin media package today as we’re moving

@virginmedia Hi, I am trying to reduce the services on my contract but your contact service is very poor. Upgrade? No problem we answer straight away. Reduce?? Wait for ages with no reply. 11 years a customer and yet this is how you treat me!

I'll be glad to leave @virginmedia superfast nothing most of the time! 'Reliable' my a**e only thing thats reliable is that it'll go down every 3 weeks... we must be entitled to leave for free surely with how often this has happened.

@virginmedia virgin down,says Ethernet cable unplugged but only 1 which was ever plugged in ya PS4 ?

@virginmedia WiFi has been down since last night, no faults in my area, green lights just flash on my hub. #help

Hey @virginmedia, can you please let me know what your formal complaints procedure is? Just experienced an absolutely horrific customer service call

@RogerProtzBeer @virginmedia This is totally unacceptable. When resolved ask for compensation for loss of service, inconvenience & your time. Keep records. Raise an official complaint following their process. If unhappy with their response complain to CISA, their ombudsman. Consider switching. Good luck!

Virgin media down again 🙃

@mcintyrejack @iRacing @virginmedia Haven’t tried a router, with all the convo with VM about this potentially being fixed soon and me not wanting to blow money on one. Plus the issue seems to come and go so I’m not sure if it would be a constant issue with a router or not.

@virginmedia - can I cancel a mobile contract ( I am out of contract now) via email or webchat somehow? Miss your calls when I am working and no answer when calling back. Only seem to get the unanswered chatbot online as well. Thanks for any help!

@virginmedia Waste of time that automatic thing. Since when will you ever leave someone for 48 hours with no service. Very rarely I bet. Completely unworkable compensation for 99% of customers if not higher I bet.

Dear @virginmedia please sort out your costumer service robots. Calls keep getting cut off while your connection seems to be down all over Scotland. Considering the rates you charge, this is absolutely unacceptable. #virginmediadown

@virginmedia is there any reason to why my WiFi is ridiculously slow or never working at this time, every single night?

@virginmedia can you please explain how to get my broken tv box fixed? I pay over £100 a month for tv but cannot speak to anyone who can help. On hold for over an hour, texted, complained- still nothing. Why would t I go back to sky?

@virginmedia Tried to call a third time and now there is no one to help... how can one advisor offer a new and the second advisor the the polar opposite with his advise ... hardly consistent 😑

@virginmedia @WrenJohn "Disappointing to hear and clearly not the level of service we aim to provide" unfortunatly it is the level of service you DO provide though.

@virginmedia This is not about my bill, it is about talking to the department dealing with my complaint before they close it down. This us very frustrating and annoying as no one at Vurgin Media seems to be listening.

@virginmedia The whole day with no service and no response from your WhatsApp customer care what the hell am I paying €150 a month for 🙄

@virginmedia Always my first port of call, rarely any reported issues there, Downdetector tends to be more informative