Virgin Media Outage Report in Northampton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Northampton come from postal codes NN1 and NN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Northampton, England
The most recent Virgin Media outage reports came from the following cities: Northampton and Kettering.
| City | Problem Type | Report Time |
|---|---|---|
 Northampton |
Total Blackout | |
| Kettering |
Wi-fi | |
| Kettering |
||
| Kettering |
Internet | |
| Kettering |
Wi-fi | |
| Kettering |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northampton, England
Latest outage, problems and issue reports in Northampton and nearby locations:
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet is down again in NN5. The service here is so unreliable. Can you please pass this over to your complaints team as a matter of urgency and ask them to DM me please?
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Privatenugget
(@Privatenugget2) reported
from
Irthlingborough, England
@tiff_tv @TalkTalk That's not bad tbh i have rung virgin media been on the hold for over an hour then they just cut me off🙄🙄🙄
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @stephen_twitt Good luck calling that customer service number. @virginmedia should try calling themselves
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Yes I did, just this morning. The system diagnosed a fault and asked me to reset my router. I did and it started working again (as it always does tbh) and has since gone down again. I would like to know how to book an Engineer to call please ASAP! Thanks
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@virginmedia On your website the only way to verify if those details are correct is by “contacting our Customer Care team”, which is hours of waiting and often only to get cut off before I talk to someone. You guys are literally unbelievable.
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@richardbranson @Virgin_Orbit Any chance of getting my virgin media sorted. I hope the service on your space craft is better out wise people will be paying through the nose to come back to earth. #sortyourshitout
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Cazzlar!!
(@cazzlar1985) reported
from
Burton Latimer, England
@virginmedia @peterlealfc That link doesn't work!
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia Yes. Want to keep my broadband service only. It amazes me that you can get a response in social media almost instantly but can’t get a response elsewhere for love nor money
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia I have been told that my bill will rise by £20. What a joke. Sky here we come. Constant issues with virgin.
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia Tried this 3 times today. It will not submit my complaint. Very handy.
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Chantelle
(@ChantelleEJ) reported
from
Northamptonshire, England
@virginmedia Thank you. It came back on yesterday AM but was out since Thurs PM. It was always flashing green and early Sat after running a test it said it was a network issue. I was luckily not working at home on Fri. It was difficult to find out if it was me or the network for a long time.
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @virginhelp The problem is with getting through on the phone or live chat. It’s very easy to add or upgrade services but god help you if you want to remove any services or leave. I was on hold for over two hours last night only to be cut off. I’ve been connected to live chat since 17:43 0901
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia customer service not answering phone. How you expect to keep customers.
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I thought my issue was resolved yesterday, but today I’ve had an email saying something different. I text the number again, at 11.28am, the bot replied but nothing since then?!
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Helenfaerieart
(@Helenfaerieart) reported
from
Northamptonshire, England
@virginmedia random phone call from your tech support, issues with my router apparently, but, didn't know my name, address or account number...I guess this is phishing and fake?
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Trushār Patel
(@trushar108) reported
from
Wellingborough, England
@Virgin @virginmedia @richardbranson Dear Virgin Media, unlawful pretending fraudulent callers keep ringing us about a nonsense router signal issue and hacked IP network? Can you please implement preventative measures to protect vulnerable community members living in the UK. Thx
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Richard Fisher
(@RichardPFisher) reported
from
Wilby, England
Yay! @vmbusiness has **** the bed once again, third time in a week. Going to have to put a smart switch on it so I can remote reset the router.
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Ollie Toogood
(@OllieToogood) reported
from
Northamptonshire, England
@virginmedia why is it impossible to speak with anyone who can help? I keep wasting hours of my time on hold to no avail
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Chantelle
(@ChantelleEJ) reported
from
Northamptonshire, England
@virginmedia Thanks KT. Unfortunately it’s still not working and I have tried the online service checker and the number, it says no faults. Is the internet problem linked to the on demand problem? I’ve been out at work for 12 hours so it’s been like this all day :(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yadhira Ortiz
(@YadhiraOrtiz4) reported
@FryJoel @virginmedia Oh well, that was no help virgin media... sorry to meddle, this is what happens when one can't sleep
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Newton's Laws
(@Newtons_Laws) reported
What's going on @virginmedia? You send me a new router that doesn't have any 2.4GHz functionality. Thus in one sweep you've made all my 2.4GHz devices obsolete inc Galaxy Watch less than 1yr old. Let's be serious; you'll get a reputation as jokers. Customer service is already.
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gerisays
(@activist84) reported
1/2 So @virginmedia is as much use as a chocolate tea pot 😵💫Been having issues all week took 9 calls to try and resolve the issue last night, instead they tried to sell me the new WI-FI pods, upgraded my package BUT did not tell me it can take up to 24hrs to switch over!
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Lucía
(@catto25) reported
@virginmedia Hi guys! I'm trying to join as a customer but my order for a new SIM card has been parked for almost a week. Is there any way you guys can check what's happening with it? Thanks!
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Kally Kalsi-Steele
(@KallyK18759253) reported
@virginmedia I was told that my complaint wouldn't go anywhere and I should find another provider. There was no help or support to fix my connection issue. I work from home and today I have only just finished because of connection probs. I finish work at 3pm. I'm tired and drained.
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AerrowTomii
(@aerrowtomii) reported
Virgin media is the most expensive Internet I've ever had... And it's friggin ****. They should be ashamed of charging over £40 for something so unreliable.
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Brandon
(@BrandonLikesDB) reported
@virginmedia @virginmedia hi, I'm having some issues with my dn network and customer service isn't helping.
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Gabriela
(@Gabriel95512550) reported
@FryJoel @virginmedia Wifi still bad?
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Joe
(@joerpgs) reported
@devlingirl I remember when they could speak clearly. Virgin media 3 is terrible for this. "Spend de evhenin widdus, on virgin meedia tree"
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Tom
(@Tom77691780) reported
@virginmedia my wifi is horrendous and Im sick of waiting hours on hold to speak with someone about it. Iv tried all your troubleshoot bits, nothing is working. Can someone help please