Virgin Media Outage Report in Old, Northamptonshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Old, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Old and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Old, Northamptonshire, England
The most recent Virgin Media outage reports came from the following cities: Kettering, Rushden, Northampton, Wellingborough, Market Harborough and Corby.
| City | Problem Type | Report Time |
|---|---|---|
 Kettering |
Internet | |
| Kettering |
Internet | |
| Kettering |
Total Blackout | |
| Kettering |
Internet | |
| Rushden |
Total Blackout | |
| Northampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Old, England
Latest outage, problems and issue reports in Old and nearby locations:
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Richard Paige
(@rickypaige121) reported
from
Corby, England
@virginmedia what the **** is going on in Corby !Your system keeps failing!! Are you going to give us a refund for every day a so called cable uninterrupted system fails ?? Sky is looking much better after the 20th time in 2 years that Virgin has failed !! Not worth recommending
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet down again in NN5. There is no issue with the equipment or set up. What is the issue locally? Goes down about 8-10 times for 30 mins or so every day. Please can you respond ASAP.
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@virginmedia On your website the only way to verify if those details are correct is by “contacting our Customer Care team”, which is hours of waiting and often only to get cut off before I talk to someone. You guys are literally unbelievable.
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Mark Augustus
(@markaugustus99) reported
from
Burton Latimer, England
@virginmedia I have been having broadband issues for over a month. I have been on hold to the call centre for over 45 minutes now trying to get help. Is that normal waiting time?
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@richardbranson @Virgin_Orbit Any chance of getting my virgin media sorted. I hope the service on your space craft is better out wise people will be paying through the nose to come back to earth. #sortyourshitout
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Sonia Mathieson
(@Super_Sonic2010) reported
from
Corby, England
@virginmedia I have no doubt you'll be on it. Been quite some time now. Just wondered if there was an end to issues in sight.
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Yes I did, just this morning. The system diagnosed a fault and asked me to reset my router. I did and it started working again (as it always does tbh) and has since gone down again. I would like to know how to book an Engineer to call please ASAP! Thanks
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Garry Solomon Photography
(@gsolomonphoto) reported
from
Rushden, England
@virginmedia My broadband fluctuates, but even when I’m getting above 200mbps WiFi , my Ethernet to the back of the house is 5-10mbps. I’ve done all your tests, but read lots of comments that this is due to the virgin hub. Can you find a solution so I can work from home please!
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @virginhelp The problem is with getting through on the phone or live chat. It’s very easy to add or upgrade services but god help you if you want to remove any services or leave. I was on hold for over two hours last night only to be cut off. I’ve been connected to live chat since 17:43 0901
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Mark Augustus
(@markaugustus99) reported
from
Wollaston, England
@virginmedia Hi John the broad band issue is still there, could not get through on last night. The internet drops out for no reason and I have to power off my router . Did this more than 5 times yesterday. I have factory reset router and still the same issue.
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@virginmedia Rather than an apology, how about a warning text or email stating when my broadband will be down or interrupted? So I can plan ahead, not waste mine and others time and money, and feel like I’m a customer and not a complete idiot for paying for this? I’m finally back online.
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👸🏻 Queen Wee Linz 👸🏻
(@Wee_Linz_) reported
from
Corby, England
@virginmedia Hi, as a family, all 4 of us are having problems with the mobile network. This has been ongoing for a few weeks and despite assurances that the problem is being fixed, it clearly isn't. This is frustrating and we are not getting the service we're paying for.
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Garry Solomon Photography
(@gsolomonphoto) reported
from
Rushden, England
@virginmedia chat service is down, no one to answer technical calls, a website that sends you round and round in circles! Is it at all possible that someone is still working who can solve my broadband issues before I cancel my direct debit?
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Richard Fisher
(@RichardPFisher) reported
from
Wilby, England
Yay! @vmbusiness has **** the bed once again, third time in a week. Going to have to put a smart switch on it so I can remote reset the router.
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Jake
(@JakeReynolds93) reported
from
Northamptonshire, England
@virginmedia Only had to wait 2 hours to finally get through to someone who was able to deal with my issue. Stuart Toms, one of your managers was very helpful & got the various issues resolved...
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet is down again in NN5. The service here is so unreliable. Can you please pass this over to your complaints team as a matter of urgency and ask them to DM me please?
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia I have been told that my bill will rise by £20. What a joke. Sky here we come. Constant issues with virgin.
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @stephen_twitt Good luck calling that customer service number. @virginmedia should try calling themselves
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia Can't. Your Internet has not worked since Saturday. Tech support not answering #terribleservice
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Craig West
(@craigwest) reported
from
Northamptonshire, England
@ruskin147 @PippaCrerar @virginmedia Virgin Media outage sounds like an issue with the broadband connection between Virgin and your home. The WiFi coverage within your home should be a quite separate issue? My Plusnet router didn’t give great WiFi coverage so I added TP-Link Deco mesh WiFi and have no issues now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paul hanlon
(@buzzcockblue) reported
@virginmedia Then be open and transparent in your process. I'm not asking someone to wave a wand and get the service back where it is broken, I just want someone to be honest with the expectation - and your "update" system is set up to mislead, intentionally or otherwise.
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Dr Laura Bennett
(@DrLauraB_HE) reported
@virginmedia Everyone says they'd "love to help" or they do "understand" whereas in reality no one cares in the slightest. Ever heard of "reasonable adjustments" or "going the extra mile? Clearly not. Furious and disappointed with your service and attitude.
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AKMA — @AKMA@religion.masto.host
(@AKMA) reported
Just as a reminder, yesterday I devoted three unpleasant hours to trying to cancel the Virgin Media service to an address where I no longer live. Don't sign up for broadband with @VirginMedia unless you want the same experience.
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paul hanlon
(@buzzcockblue) reported
@virginmedia The service page is nonsense and I suspect that is known. Everyday since last Wednesday it starts saying will be fixed by 10:00, that moves to 16:00 which moves to 20:00 before changing to 10:00 tomorrow. A pattern repeated for 6 days evidences lack of honesty in the process.
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Andrew McLean
(@andrewmclean530) reported
@virginmedia They've been to our house 20 times. And given us 12 modems. They know the issue and claim their hands are tied cause they're only allowed to touch so much. And I believe them. This isn't a front line tech issue. Feel free to DM me and I'll give you our acct# and my phone.
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Maria Looke
(@LookeMaria) reported
@virginmedia I have been told that there is nothing wrong their end and to wait for the equipment to adjust. I have paid for a service that I am not getting. Router just keeps flashing with no internet. I have lost work over this and can’t believe the awful service
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Callum Mitch
(@CallumMitch4) reported
@_contechs @LouiCM_ @virginmedia its wierd like because im on 900-110 full fibre before i got this internet i was on talktalk getting like 175 down 20 up but my speed test was always 7 ping
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Ant the techie
(@antthetechie) reported
When you move house and book a move with @virginmedia to move your services and they fail to@book and organise it right to find out today they have moved your install till April. @virginmedia customer service and installation teams is terrible.
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Samantha sanderson
(@Samanth73659619) reported
@virginmedia Hello, o2 won't let me cancel without paying a fee. You have reduced the costs of my tv package which has been very helpful, but @O2 are refusing to do any offers and want to charge me to leave.
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Katie Hasler
(@katie_m_hasler) reported
@P_unit_ @virginmedia Same issue here (though when I try to run a test it says ‘sorry we can’t run a test on your services right now’) - also North London 😠