Virgin Media Outage Report in Old, Northamptonshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Old, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Old and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Old, Northamptonshire, England
The most recent Virgin Media outage reports came from the following cities: Wollaston, Corby, Northampton, Rushden, Kettering, Wellingborough and Market Harborough.
| City | Problem Type | Report Time |
|---|---|---|
 Wollaston |
Internet | |
| Corby |
Internet | |
| Corby |
Wi-fi | |
| Northampton |
Internet | |
| Northampton |
Phone | |
| Northampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Old, England
Latest outage, problems and issue reports in Old and nearby locations:
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Ollie Toogood
(@OllieToogood) reported
from
Northamptonshire, England
@virginmedia why is it impossible to speak with anyone who can help? I keep wasting hours of my time on hold to no avail
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @stephen_twitt Good luck calling that customer service number. @virginmedia should try calling themselves
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet is down again in NN5. The service here is so unreliable. Can you please pass this over to your complaints team as a matter of urgency and ask them to DM me please?
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@virginmedia On your website the only way to verify if those details are correct is by “contacting our Customer Care team”, which is hours of waiting and often only to get cut off before I talk to someone. You guys are literally unbelievable.
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Yes I did, just this morning. The system diagnosed a fault and asked me to reset my router. I did and it started working again (as it always does tbh) and has since gone down again. I would like to know how to book an Engineer to call please ASAP! Thanks
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia customer service not answering phone. How you expect to keep customers.
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @virginhelp The problem is with getting through on the phone or live chat. It’s very easy to add or upgrade services but god help you if you want to remove any services or leave. I was on hold for over two hours last night only to be cut off. I’ve been connected to live chat since 17:43 0901
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Darren Carson
(@Bobby_Dazzler68) reported
from
Corby, England
@virginmedia hi, do you have online chat available for problem solving?
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Richard Fisher
(@RichardPFisher) reported
from
Wilby, England
Yay! @vmbusiness has **** the bed once again, third time in a week. Going to have to put a smart switch on it so I can remote reset the router.
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Trushār Patel
(@trushar108) reported
from
Wellingborough, England
@Virgin @virginmedia @richardbranson Dear Virgin Media, unlawful pretending fraudulent callers keep ringing us about a nonsense router signal issue and hacked IP network? Can you please implement preventative measures to protect vulnerable community members living in the UK. Thx
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Cazzlar!!
(@cazzlar1985) reported
from
Burton Latimer, England
@virginmedia @peterlealfc That link doesn't work!
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia I have been told that my bill will rise by £20. What a joke. Sky here we come. Constant issues with virgin.
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@richardbranson @Virgin_Orbit Any chance of getting my virgin media sorted. I hope the service on your space craft is better out wise people will be paying through the nose to come back to earth. #sortyourshitout
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia Tried this 3 times today. It will not submit my complaint. Very handy.
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Chantelle
(@ChantelleEJ) reported
from
Northamptonshire, England
@virginmedia Thanks KT. Unfortunately it’s still not working and I have tried the online service checker and the number, it says no faults. Is the internet problem linked to the on demand problem? I’ve been out at work for 12 hours so it’s been like this all day :(
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Privatenugget
(@Privatenugget2) reported
from
Irthlingborough, England
@tiff_tv @TalkTalk That's not bad tbh i have rung virgin media been on the hold for over an hour then they just cut me off🙄🙄🙄
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia Yes. Want to keep my broadband service only. It amazes me that you can get a response in social media almost instantly but can’t get a response elsewhere for love nor money
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Sophie Stewart
(@SophieRebecca93) reported
from
Corby, England
Really @virginmedia been on hold for 40mins for you to terminate the call due to “technical difficulties”! What surely you knew that when we called! Your customer care is shocking 😡
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I thought my issue was resolved yesterday, but today I’ve had an email saying something different. I text the number again, at 11.28am, the bot replied but nothing since then?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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⚡ Sith ⚡
(@SithGamiing) reported
@O2 if I pay my device plan off, would I be free to cancel my contract with zero fees on o2 refresh. I am planning to leave, as a result of the merger between yourselves and Virgin Media.
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David
(@MrTickleSmith) reported
@virginmedia I've had high ping for most of the day (was fine this morning) pulled the plug out of the hub and router 3 times and it's still the same. Are they any issues in the B69 1HB area?
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Jamie McHale
(@jamiemchale) reported
@virginmedia You want me to re-register an account so that I can submit a complaint that my account wasn't closed properly? 🤔
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Chloe Cresswell
(@ChloeRaccoon) reported
@virginmedia See, this the fun part. If you'd asked for the location, I could have told you the lat and long, because I do have that, but you want the street and postcode, which I don't have. But don't worry, I don't tend to provide that anyway after one of the last times I tried to help 1/
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MomsSpaghetti
(@MomsSpag) reported
@virginmedia Yes, you've changed the "fix date" many times now. I've been told over the phone several times that someone is being sent out but hours and days later, still no internet access
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Patrick O'Gorman
(@itspog) reported
@virginmedia You mean your processes are worse then crap and so broken its difficult to work out how you can design something so disconnected.
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Carl Hodkin
(@Ginner2312) reported
@virginmedia We are currently waiting for a manger to call us back but we have been writing and promised a call back on 3 different occasions for you guys to not actually follow through, also has a booster and a engineer out and both haven’t Solved the problem infect the booster made
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Carl Hodkin
(@Ginner2312) reported
@virginmedia and the award for the worst customer service goes to you charlatans. Best part of 3 months trying to speak to a manager with no success it’s like you guys are trying to protect the Crown Jewels or something. 3 complaints deep and for the same reasons and no call
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Jason
(@jason7mh) reported
@virginmedia Thanks - I did try that and booked an engineer to come between 12-4pm today…it is now after 5:30pm and…nothing. No engineer, no call, no email, no text. Apart from the inconvenience, it’s just plain rude.
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Stebe
(@Stebes_) reported
@MomsSpag @virginmedia 3 days no net and no updates, typical Virgin, but hey Mom's at least you'll get a whole fiver back for the inconvience of not working....