Virgin Media Outage in Kettering, Northamptonshire, England

@virginmedia So are you saying you’re not aware of any problems from London up to the midlands. Seems I’m the one to do all the checking for you. You know there’s a problem,explain it diagnose it and fix it,you’d have no problem chasing a missed payment.

.@vmbusiness another outage in the middle of the day, only another 3 hours to wait while they fix the fault already be an hour🤬😡

Update: Pretty p*ssed off on a Friday, after a crappy week, that @virginmedia, who said broadband and TV would be fixed by 5.45, then 9.45, now saying 10am tomorrow. Don't send me best wishes, just sodding fix it. #noTV, #noWifi #moneyfornothing

@virginmedia Help please After 30 mins on the phone to a call centre ive got nowhere

@virginmedia All I wanted was broadband but they kept telling me different stories that I did not know what they was saying I have never had broadband with virgin so now I am with sky they just helped me and not lecture so now my neighbours have not got virgin in protest

@virginmedia @primevideosport absolute garbage service from this crap amazon video.... trying to watch the football and the internet has gone off 🤬

@Switchtobetter @virginmedia @Virgin @Ofcom @MoneyTelegraph @Telegraph Should make interesting reading for me but based on the astonishingly poor and rude service I have received this year I don't believe the culture is the company to even want to change this view or service being offered....

@Switchtobetter @virginmedia @Virgin @Ofcom @MoneyTelegraph Couldn't be more accurate to the current levels of service (using this word loosely) I have been receiving!

@virginmedia Well Done @virginmedia you have hit all time low customer service standards in my eyes. I presume my call was in relation to my compliant but after no introduction to the call Im unsure. In short, point blank refused to call back at a time I wasnt eating my dinner and hung up!!😡

When @virginmedia answer your call just before 9pm then tell you their system gets ‘shut off’ at 9pm so Aapparently now I have to wait for the computer to restart.. 🤔🙄 Then they just hang up. Same old customer service 🙄

@vmbusiness seriously looking to switch to another broadband supplier, your service is getting unreliable.

@virginmedia @angelus1755 Basically like it or lump it. That's customer service for you...

@virginmedia NN9 5QP is my postcode. No one seems to know why it’s not working

@virginmedia Done all that a hundred times and checked all the cables it’s still crap!!

@papajdog_ @bt_uk @virginmedia BT were the worst when we were with them, haven’t had an issue with Virgin so far though

@scalvini07 @SkyUK No never #virginmedia is shit and we can't get it here. Have been constantly updated with the progress from @SkyUK and are now back online

@virginmedia I got a message from you yesterday saying the local issues were fixed, but the broadband keeps going again today.

Things I have done whilst currently being on hold waiting to speak to @virginmedia (all true) Had a shower Made a cup of Tea Heated up and eaten my dinner Things I plan to do now.... Take a long weekend break Get married.......again Switch to a new supplier.....hang Up!!!!!!

@virginmedia Try telling that to the kids on school holidays!!! Its more ive not had any updates as I requested to keep me up to date! Really poor service, it will be quicker to leave to another provider!

So broadband is down and has been all yesterday and today so check status shows No known issues, so call @virginmedia only to be told expected fix date is 13th!!!!!! A week in this day and age!!!! Unbelieveable!!! #FinalStraw been a loyal customer but service has been poor lately

Please pull your fingers out @virginmedia no broadband pretty much all day and I'm missing out on @SpursOfficial announcing signings...ok some of that's not true or likely to happen but No service all day is poor and no updates!!! #compensationOffBill

@virginmedia I still have 0 signal and i have rung the number for the customer services and we tried all the restart and trouble shooting and nothing happened they seemed to agree with me with the idea my SIM has been hacked and are sending a new one out.

@virginmedia I was told yesterday in a webchat that the issue is in the area and not with my phone! Apprently in the area I live you are doing enhancements or something which is the cause of the issue!

@virginmedia your broadband and TV packages are far too expensive for the services received. Yet AGAIN my HBB has gone down is as many days weeks and months. Reliability is terrible and I'm paying £121 and have just been told your putting it up AGAIN in September. Total Joke!

@virginmedia I have one phone.. My husband has one phone.. neither of them can receive a call or make a call from most parts of the house. Calls drop if we move away from doors or front window upstairs. I'll try text support.

@virginmedia Hi, yep all done! Switched off, switched on, left for 10 mins during service check, repeated switch off/on! Kind of glad I’ve given you my notice to leave! #junkservice. #carrierpigeonwouldbequicker

@virginmedia internet screwed, no catchup or on demand service NN4 0SQ. Notified of price increase, you can do one!

@virginmedia Finally answered after 18 minutes. Very long time to wait also have had a fault with my V6 box . Have arranged for a technician to come out and fix it.

Yay @vmbusiness yet another outage. Not impressed at all.

I seem to be having trouble getting Britain's Got Talent on @virginmedia. Oh dear what a shame never mind #BGTFinal #shite

Dear @SkyUK despite buying a booster and following all your advice your internet is still shit so its time to see what @virginmedia have to offer

@virginmedia Still not working.

@virginmedia You’re WiFi is shocking. Instagram doesn’t load and is really slow. 📱

@virginmedia You’re WiFi is shocking. Instagram doesn’t load, or is really slow. 📱

@virginmedia @paul95584796 Not working still for me AGAIN! 2 full days! And. U have the cheek to text saying tarrifs going up!

@virginmedia Grrrrrrr! So frustrating, I've had a new broadband hub for a month or so now because of issues with WiFi and now have spent the best part of my morning sorting WiFi issues, and now still no WiFi...... I've got better things to do. #Annoying

@virginmedia is your mobile down. my phone not working!!!!!

@nerans1 @virginmedia They are on auto pilot. My best one last week. Letter from HMRC dated April 15th asking for a payment (which I had already made, employer mess up ) to be paid by 31/1/2019! Cut me off but found way round it...refuse to say what problem is about!

Virgin Engineer came to our house to adjust our Virgin media signal saying it was 'too high'. It was a bit too technical for me.

@virginmedia been on phone chatting to operator...trying to cancel bt sport....said he had to go as they having an earthquake!!! That's one way to stop me cancelling

@virginmedia ...Whereas other providers do. .@ThreeUK, for example, lead the way when it comes to roaming. Couple that with not offering existing customers the best deal when it comes to renewing their contract and you’ve just lost a customer.

@virginmedia Broadband still down

@virginmedia @Wee_Linz_ I've rang and all it says is a problem in your area, ring back in 30 mins, I had a text from your team at 09:22am saying the service was fixed

@SkyUK Now that’s what you call customer service, well done @SkyUK poor service @virginmedia

@virginmedia Would, but I really don't fancy speaking to someone with zero knowledge about my original issue yet trying to convince me the fault is something I know it isn't!! Or that I've just made the issue up 😂😂

@virginmedia App doesnt work can't connect to my hub 3 even though scanned and entered settings password 3 times!! 🙄

@virginmedia Unhappy with your service! Can’t get through via phone! I’m going to cancel our internet it’s way over our budget.

@virginmedia Named worst internet provider. Personally no router issues, no drop outs. Consistent speed. Buck your ideas up you lot. Outrageous....... #InternetDay

@virginmedia Don't worry it's all showing clear on my account... I guess the payment notification didn't stop the overdue notice being sent. I've also setup a DD now which I did do b4 but never actually got used!

@virginmedia Its not my broadband password that isnt working its the router password which i have never logged into ever

@melli35 @plusnethelp @Plusnet Try @virginmedia. I’ve never had any issues with them and found them helpful when contacting for changing packages etc.

Well the virgin media internet people arent gonna fix it until mid afternoon I bet 🥺

@virginmedia do me a favour and actually make my internet speed be constant!!! Would be nice as pay quite a lot for your internet yet my connection is so bad I can’t use it when I want. Your call centre are no help. I actually know the problem but you won’t fix it

That virgin media broadband advert has the worst scouse accent going

@_danodayo_ Ah that explains it lmao. It’s a shame really bc the people in the UK. Have to go with the more expensive and less useful support wise companies bc they still offer the best we can get . I just wish Virgin media was available in my area

@Elmomcd @virginmedia to be fair, I've heard its fantastic in the chez area but terrible round here

@masadbaig @virginmedia Was out for 30 minutes here, so not a disaster. Just unusual for everything to go down at the same time.

Argggh another night ruined by @virginmedia the speed's are all over the place and the TV box is running slow as hell :(

@virginmedia issues still not fixed so tried to call again but your customer service team just ignoring calls now. Let them ring for 3 min and then sends out a busy tone. Great customer service.

@virginmedia I'm trying to watch something on Netflix and am getting the error code ao1, I've called your helpline but it is closed, what is the point of this. This is the 3rd time in as many weeks that I have had a problem with netflix