Virgin Media Outage in Kettering, Northamptonshire, England

Thankyou @virginmobile for threatening legal action & forcing me to pay £135 for a mobile phone service we thought was cancelled. No calls/data used since March but you insisted. Net result is you’ve lost a loyal @virginmedia customer too. All services cancelled. Good riddance🖕

So unbelievably fed up of @virginmedia broadband that constantly drops out. I pay almost £100 a month for packages that are just useless if the connection goes down. Can't work from home or teach remotely under these conditions.

@virginmedia can you please confirm that you ask for debit card details to look in to account problems/problems with broadband?

@virginmedia I keep losing our broadband signal, especially in the evenings 😔have tried resetting etc, but no good. Even have your boosters, but still no good. Help, please!

@virginmedia Update. I have now spoken to a terribly nice gentleman by the name of Ely. I understand from my call that I am sorted and I’m now a happy customer again. Thank you Ely.

@virginmedia please please please can someone please contact me. All I want to do is make a formal complaint on service speeds and leave VIrginmedia. I have had online chats that ended with a link to another chat it and phone numbers that end in a link to a chatbot. So angry

@virginmedia any help. I raised this on the app but not response/its been cleared any help

@virginmedia hi, do you have an email address? Calling doesn’t work, message doesn’t work fast enough (waiting for hours), submit online - done but no confirmation. I have no idea if you’ve received it or not. I just want to complain, cancel and move house.

@virginmedia I need to lower my broadband speed as im moving and Virgin isnt in the area i'm moving to but my parents need to retain it. I tried calling but call centres are closed and theres no obvious to do it on the app. Any help!

@virginmedia it seems that your cancellation dept call centre is closed due to the virus, I’ve tried to cancel my account & tried to message you online but neither appear to be possible, I’m just going round in circles. I haven’t renewed my contract or take you with me. Help

@virginmedia good morning, what time are your cancellation team open from? I need to cancel my virgin media package today as we’re moving

I'll be glad to leave @virginmedia superfast nothing most of the time! 'Reliable' my a**e only thing thats reliable is that it'll go down every 3 weeks... we must be entitled to leave for free surely with how often this has happened.

@virginmedia virgin down,says Ethernet cable unplugged but only 1 which was ever plugged in ya PS4 ?

@RogerProtzBeer @virginmedia This is totally unacceptable. When resolved ask for compensation for loss of service, inconvenience & your time. Keep records. Raise an official complaint following their process. If unhappy with their response complain to CISA, their ombudsman. Consider switching. Good luck!

@virginmedia They have been with @virginmedia for years. They did change their package they needed from a few months ago, but have paid you thousands over the whole time as a customer. They didn’t want to cancel. The fact you can’t continue their service for them, and making them pay...cont

@virginmedia Parents a cancellation fee, even though we are not wanting to cancel, you are. NO managers to talk it through with from our end. No consideration for the stress of a move without @virginmedia contribution. Very upset. Your. True colours shown after many years as your customer 😡

@virginmedia Thank you for your reply. In short, no, as you don’t service the new address my parents are going. We wanted and are willing to continue with you if you had. So in our eyes no contact is being broken, but you can’t supply what we need. You still want to charge my retired..cont

Virgin media down again 🙃

@mcintyrejack @iRacing @virginmedia Haven’t tried a router, with all the convo with VM about this potentially being fixed soon and me not wanting to blow money on one. Plus the issue seems to come and go so I’m not sure if it would be a constant issue with a router or not.

@virginmedia on a 200mbps download package and I’m averaging 9mbps this morning! I understand there might be heavier traffic at the moment, but we can’t do any work from home with such poor service!! #stayconnected I would if I could!!

@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money

@virginmedia Your **** 😡🤬 What you playing at, How can I stay "connected" if you're not giving me Internet @MoneyTelegraph

@virginmedia What’s the point then? I can’t connect all my devices to an Ethernet cable..... you promise a certain level of service which I pay a lot of money for. Then use the get out clause of we can’t guarantee wireless but if you have a cable...

@virginmedia the pre install team failed to come and put the cable in yday, leaving me without internet. I wish to cancel my order but after being on hold all day, Im getting nowhere, keep getting disconnected from the pre install team. Whats going on?

@ToastyFreshPlay @virginmedia So the issue I had a bit earlier was separate to the one I'm having now. There's now an outage in my area.

So @virginmedia and idea what the problems are with your services in #Keynsham and how long it’s going to take to fix?

@virginmedia how do you cancel virginmedia services, I've tried calling, when I finally get through, they don't seem to understand

@virginmedia Having issues again not even getting 1/4 of the download speed i should be. ping and upload speeds are fine.

@virginmedia what is the issue in my area PO5 1EX please and when is it planned to be fixed? I'm missing important meetings this afternoon...

@virginmedia Hello I just ordered a broadband plan with you as a new customer. Opted for a QuickStart pack delivery to be received on Tue 13 Oct. That's over a week later than hoped. Would changing my selection to pick up instead of delivery be faster and possible?