Virgin Media Outage in Kettering, Northamptonshire, England

@virginmedia Would we be able to write to that address if we only wanted to cancel our landline? We currently have a TV package which we want to keep.

@virginmedia why is it impossible to get to speak to an actual human being? We've been trying to get through to cancel our landline for months and get nowhere. Led round in circles until eventually the call cuts off. Can anyone help?

@virginmedia Hi I was wanting to cancel my order because I have changed my mind

@virginmedia Hi, have done that, found a blackspot but won't let me order, refers to online bot chat that cannot help either. Can't get through via phone

@virginmedia random phone call from your tech support, issues with my router apparently, but, didn't know my name, address or account number...I guess this is phishing and fake?

@virginmedia Thank you. It came back on yesterday AM but was out since Thurs PM. It was always flashing green and early Sat after running a test it said it was a network issue. I was luckily not working at home on Fri. It was difficult to find out if it was me or the network for a long time.

@virginmedia Thanks KT. Unfortunately it’s still not working and I have tried the online service checker and the number, it says no faults. Is the internet problem linked to the on demand problem? I’ve been out at work for 12 hours so it’s been like this all day :(

@Virgin @virginmedia @richardbranson Dear Virgin Media, unlawful pretending fraudulent callers keep ringing us about a nonsense router signal issue and hacked IP network? Can you please implement preventative measures to protect vulnerable community members living in the UK. Thx

@virginmedia why is it impossible to speak with anyone who can help? I keep wasting hours of my time on hold to no avail

@virginmedia I thought my issue was resolved yesterday, but today I’ve had an email saying something different. I text the number again, at 11.28am, the bot replied but nothing since then?!

@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.

@virginmedia hi, do you have online chat available for problem solving?

@virginmedia Tried this 3 times today. It will not submit my complaint. Very handy.

Really @virginmedia been on hold for 40mins for you to terminate the call due to “technical difficulties”! What surely you knew that when we called! Your customer care is shocking 😡

@tiff_tv @TalkTalk That's not bad tbh i have rung virgin media been on the hold for over an hour then they just cut me off🙄🙄🙄

@virginmedia @peterlealfc That link doesn't work!

@virginmedia customer service not answering phone. How you expect to keep customers.

@virginmedia Yes. Want to keep my broadband service only. It amazes me that you can get a response in social media almost instantly but can’t get a response elsewhere for love nor money

@virginmedia @virginhelp The problem is with getting through on the phone or live chat. It’s very easy to add or upgrade services but god help you if you want to remove any services or leave. I was on hold for over two hours last night only to be cut off. I’ve been connected to live chat since 17:43 0901

@virginmedia @stephen_twitt Good luck calling that customer service number. @virginmedia should try calling themselves

@virginmedia home broadband down again in my area SG6 area. This is the 4th or 5th it’s down in my area over the last month or so. It’s getting really bad.

Has anyone got any (positive) experience of dealing with @virginmedia ? The service we've received so far is beyond shocking. Lied to repeatedly, missed appointments,no contact from order manager...🤬

@virginmedia absolute joke of a “service”. It’s taken 3 months to sort cancellation. Now I get threatening fines when you confirmed twice you were picking up equipment and failed to do so

@virginmedia It’s ok I’m leaving and a complaint is I. As I’m not happy I’m not getting g 5G and your putting price up also. I was told buy an agent I can’t get 5G on my sim only when I enquired recently so I was told a pack of lies. And is and iPhone so it should be supported device.

@virginmedia a split second power cut last night caused our router to reset. When it finally did, the network name was wiped so was not picked up by any device. Eventually managed it. Is this a normal occurence or is my device faulty?

@DannySaunders1 @ShaunsmithSKS @virginmedia Wish they’d fix mine instead of apologising and lying too me all day

Excuse me, @virginmedia, I’ve no WiFi at home (or wife, for that matter, which is how my iPhone first autocorrected that)… and your fix estimate is 18:00?! How am I supposed to get any work done?!?!

@virginmedia it's not just placing an order. We can't even cancel the account WE are the one paying for but well, if you can't do anything I suppose the option is to look for external help as it doesn't seems very legal thanks anyway, have a good day

@preccyprescott @virginmedia Absolute joke mate. 65 quid for bb and basic TV. I am not expecting any type of apology so just going to cancel ASAP. Going down to see him tomorrow to sort it out. God knows how long he has been paying that

@virginmedia I need help my wifi box constantly flashing green ?