Virgin Media Outage Report in Kettering, Northamptonshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kettering, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kettering and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kettering, Northamptonshire, England
The most recent Virgin Media outage reports came from the following cities: Wollaston, Corby, Northampton, Rushden, Raunds, Kettering, Wellingborough and Market Harborough.
| City | Problem Type | Report Time |
|---|---|---|
 Wollaston |
Internet | |
| Corby |
Internet | |
| Corby |
Wi-fi | |
| Northampton |
Internet | |
| Northampton |
Phone | |
| Northampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kettering, England
Latest outage, problems and issue reports in Kettering and nearby locations:
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Privatenugget
(@Privatenugget2) reported
from
Irthlingborough, England
@tiff_tv @TalkTalk That's not bad tbh i have rung virgin media been on the hold for over an hour then they just cut me off🙄🙄🙄
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I thought my issue was resolved yesterday, but today I’ve had an email saying something different. I text the number again, at 11.28am, the bot replied but nothing since then?!
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @stephen_twitt Good luck calling that customer service number. @virginmedia should try calling themselves
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Cazzlar!!
(@cazzlar1985) reported
from
Burton Latimer, England
@virginmedia @peterlealfc That link doesn't work!
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia Tried this 3 times today. It will not submit my complaint. Very handy.
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.
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Sophie Stewart
(@SophieRebecca93) reported
from
Corby, England
Really @virginmedia been on hold for 40mins for you to terminate the call due to “technical difficulties”! What surely you knew that when we called! Your customer care is shocking 😡
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Chantelle
(@ChantelleEJ) reported
from
Northamptonshire, England
@virginmedia Thanks KT. Unfortunately it’s still not working and I have tried the online service checker and the number, it says no faults. Is the internet problem linked to the on demand problem? I’ve been out at work for 12 hours so it’s been like this all day :(
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Chantelle
(@ChantelleEJ) reported
from
Northamptonshire, England
@virginmedia Thank you. It came back on yesterday AM but was out since Thurs PM. It was always flashing green and early Sat after running a test it said it was a network issue. I was luckily not working at home on Fri. It was difficult to find out if it was me or the network for a long time.
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Trushār Patel
(@trushar108) reported
from
Wellingborough, England
@Virgin @virginmedia @richardbranson Dear Virgin Media, unlawful pretending fraudulent callers keep ringing us about a nonsense router signal issue and hacked IP network? Can you please implement preventative measures to protect vulnerable community members living in the UK. Thx
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet is down again in NN5. The service here is so unreliable. Can you please pass this over to your complaints team as a matter of urgency and ask them to DM me please?
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Darren Carson
(@Bobby_Dazzler68) reported
from
Corby, England
@virginmedia hi, do you have online chat available for problem solving?
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Yes I did, just this morning. The system diagnosed a fault and asked me to reset my router. I did and it started working again (as it always does tbh) and has since gone down again. I would like to know how to book an Engineer to call please ASAP! Thanks
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Helenfaerieart
(@Helenfaerieart) reported
from
Northamptonshire, England
@virginmedia random phone call from your tech support, issues with my router apparently, but, didn't know my name, address or account number...I guess this is phishing and fake?
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia Yes. Want to keep my broadband service only. It amazes me that you can get a response in social media almost instantly but can’t get a response elsewhere for love nor money
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Ollie Toogood
(@OllieToogood) reported
from
Northamptonshire, England
@virginmedia why is it impossible to speak with anyone who can help? I keep wasting hours of my time on hold to no avail
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @virginhelp The problem is with getting through on the phone or live chat. It’s very easy to add or upgrade services but god help you if you want to remove any services or leave. I was on hold for over two hours last night only to be cut off. I’ve been connected to live chat since 17:43 0901
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Darren Carson
(@Bobby_Dazzler68) reported
from
Corby, England
@virginmedia Hi, have done that, found a blackspot but won't let me order, refers to online bot chat that cannot help either. Can't get through via phone
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia customer service not answering phone. How you expect to keep customers.
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@richardbranson @Virgin_Orbit Any chance of getting my virgin media sorted. I hope the service on your space craft is better out wise people will be paying through the nose to come back to earth. #sortyourshitout
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LondonGirl
(@LondonGirl351) reported
@virginmedia Shocking service. The website is the worse ever I have just paid bill but account is showing outstanding amounts from previous months service?
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Adam Hill
(@AdamHil78105271) reported
@virginmedia Well how about you ask the supervisor team that are supposed to have called me back under case C-2312211253 3 days ago to actually call me? Just discovered from my latest call with customer services that no one can email customers!! Very 20th century
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Captain 1971
(@davidtrnr1) reported
Dear @virginmedia why is it so difficult to cancel my contract that has ended ?
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Beryl
(@Beryl11943965) reported
@virginmedia Virgin suspended our mobile service as well on Christmas day, still want to know why, but finally you restored this but only this morning. so we have had no Internet, no landlines, Ltd TV. SHOCKING
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SSGR
(@GazRobinson1) reported
@virginmedia If I was a more angry man I’d say your service is Dog ****… but I’m not so I’ll just say it’s very very poor
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monkey_rench
(@monkey_rench) reported
@virginmedia Spoke to a lovely help desk person … unfortunately little he could do .. awaiting an engineer .. your status update has been infuriating offering fix times and saying the issue has been resolved .. yet all Virgin customers in my estate have no connection @virginmedia
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Muck-Spout Skippy
(@skippy_c) reported
Finally have Internet again! Don't believe a word @virginmedia customer service say. I was lied to repeatedly over 3 days...put through to departments that weren't open or even the right department AND LEFT ON HOLD...told I would be called back but never was. See the pattern?
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Chris O'Gorman
(@chrismogorman) reported
@virginmedia you have mistakenly closed down my account without any email, test, call or letter to even notify me. I’ve spent 3 hours on the phone with customer service being transferred around without anyone being able to help. You’ve mistakenly put a “gone away” code on my acc
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Chris O'Gorman
(@chrismogorman) reported
@virginmedia I spoke to your customer service team about 10 minutes ago when they said they would put me through to the team that deals with “gone always” and instead of transferring me they hung up on me.
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#legend
(@Fubarrockchick) reported
@virginmedia I connected directly with ethernet in past, i can't remember, but im sure was issue there, so i have another ethernet cable coming to try direct connection again, i am in a flat, the router is in same room as main telly, so nothing to do with that