Virgin Media Outage in Kettering, Northamptonshire, England

@RogerProtzBeer @virginmedia This is totally unacceptable. When resolved ask for compensation for loss of service, inconvenience & your time. Keep records. Raise an official complaint following their process. If unhappy with their response complain to CISA, their ombudsman. Consider switching. Good luck!

@virginmedia They have been with @virginmedia for years. They did change their package they needed from a few months ago, but have paid you thousands over the whole time as a customer. They didn’t want to cancel. The fact you can’t continue their service for them, and making them pay...cont

@virginmedia Parents a cancellation fee, even though we are not wanting to cancel, you are. NO managers to talk it through with from our end. No consideration for the stress of a move without @virginmedia contribution. Very upset. Your. True colours shown after many years as your customer 😡

@virginmedia Thank you for your reply. In short, no, as you don’t service the new address my parents are going. We wanted and are willing to continue with you if you had. So in our eyes no contact is being broken, but you can’t supply what we need. You still want to charge my retired..cont

Virgin media down again 🙃

@mcintyrejack @iRacing @virginmedia Haven’t tried a router, with all the convo with VM about this potentially being fixed soon and me not wanting to blow money on one. Plus the issue seems to come and go so I’m not sure if it would be a constant issue with a router or not.

@virginmedia on a 200mbps download package and I’m averaging 9mbps this morning! I understand there might be heavier traffic at the moment, but we can’t do any work from home with such poor service!! #stayconnected I would if I could!!

@virginmedia our broadband have given us all sorts of problems although your system says all is fine for the past one month. Please help!

@virginmedia once again the service is down. Worst ISP I have every had #worstisp

@virginmedia You are ignoring my problem and have not communicated with me. Have left me with £3 in my bank account it’s disgusting

@virginmedia @ofcom, virgin media have Unauthorised taken £280 from a disabled customers bank account, me, when a payment of £159 was already paid to them. The bill should have been £120. Please help this is mentally distressing

@JoshPainter1998 @virginmedia Yeah, I’ve had intermittent packet loss / instability issues for weeks now. Affects my esports gaming which is on live television, great advert for them. Have had five deadlines now for when their loca work will be finished and problems sorted. Literally baffled.

@virginmedia This is part of my point, you’re not helpful unless I responded you would not have told me about the text service you dumb ****.

@virginmedia my partner is main carer for his 86 year old dad & lives with him in lockdown. They have not had telly since Friday evening DVR serious problem. His dad relies on the telly. They have tried to phone you and go online, but no help. PLEASE SORT!

@virginmedia Suck your mum. You are shit. Cancelled my contract in feb. Still billing me.

@virginmedia Can’t even open the outages page... (using mobile network)

@virginmedia Service is fine , pissed off they took £132 this week though when obviously no sport to view

@virginmedia Fed up of being ignored in tweets and text service and even when we spend hours a day ringing just to get cut off!! We will stop paying if this carries on !!!

@virginmedia my wife @sj_rooksby has been ringing u this morning first time for 30+ mins and someone hung up and then again for 56mins before being hung up on again she only wants to add cinema and Disney plus one well and truly pissed off customer

Give up with @virginmedia phone uo yesterday to pay after getting disconnected,they phone back 20:10 to take payment and say service be back on in 24 hours Cos of the corona .phone back at 6:30pm today to say still not back on and they argue payment wasn’t made even thou money

@virginmedia All I need is the complaints team number, email or them to contact me as per request and promise! Even my letter says to call them and ring them! I have rung the number but it’s the unhelpful customer services! #VCLM

*** haters porn do women like ******** poor virgin media broadband reception

@Born_And_Red @virginmedia It took me a few times to get it but it worked after about 5/6 times I think it never usually goes the way it did this week it’s usually ok

@virginmedia what the hell is going on? I cant get any any internet at all and when it does work ut goes straight back off this has been happening for a long time now and I'm sick off it, why should I pay for a full service when I'm not getting that?

@KickAssCantona2 @virginmedia Ye i tried that and i hv a signal...then it said you need to log on like u do when u first set up the router..weird but its working again now...thanks for helping

@virginmedia Still no response to my billing issues, the complaints I have logged, or my tweets.

@virginmedia pls can u fix ur dead wifi bare annoying now. keeps randomly turning off and lagging kmt

12:46 AM — Internet is still down. @virginmedia And now I cannot finish my work. Which means I’m going to lose money. Thank you so much, Virgin Media. You bunch of cockroaches! 😠🖕 #virginmediadown #virginmediaisSHIT

@virginmedia Today is the 8th day / evening / night in a row that the internet has gone down! 8th! What is going on?!? ...you will be sending me a letter next week telling me my price has gone up, yet again. ...or giving me a phonecall offering me a new deal? #rubbishservice

hOw iS mY @virginmedia wIfI nOt WoRkiNg aT MIDNIGHT. Yall be like “sorry the usage is high...” by who? The bats? Chille anyways... #virginmedia #wifi #slowwifi