Virgin Media Outage Report in Southgate, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southgate come from postal codes N14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southgate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Southgate, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Lewisham, Bushey, Islington, London, Tower Hamlets, Hampstead, Chingford, Enfield Town, Wood Green, Hackney, New Southgate, Ilford, Southwark and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Internet | |
| London |
Total Blackout | |
| Radlett |
Total Blackout | |
| City of Westminster |
Wi-fi | |
| Lewisham |
Internet | |
| Bushey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southgate, England
Latest outage, problems and issue reports in Southgate and nearby locations:
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Andrew Colman
(@scuttyoftheyard) reported
from
Ilford, England
@virginmedia Seems like the whole area is down. Normally you warn me if works are planned, but not this time.
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
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Mitzy
(@mihaialaci) reported
from
Poplar, England
@virginmedia They escalated my complaint,but looks like the package is not available to us.When my contact expires will definitely looking at other options as I don’t trust Virgin Media anymore
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia You choose NOW to bring down my services 😡😡😡😡
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia I lost all services yesterday, without warning. The automated message advised that the fault would be fixed by today! I had to go through numerous teams before I could finally get to speak to someone. This same customer support agent was supposed to call me today once the fault
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia Was fixed to discuss how I put a complaint in for compensation but guess what ?? I received no call.
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CJ
(@ZJM_331) reported
from
Islington, England
@virginmedia your service checker isn’t working. Can you please advise of service issues in the N1 area as the broadband has gone down again? Thank you.
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.
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Umar 馬 ➡️ 🇨🇭
(@UF1902) reported
from
Hounslow, England
@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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Andrew Colman
(@scuttyoftheyard) reported
from
Ilford, England
@virginmedia And now the service checker doesn't seem to be working either....
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia This is the standard service received from you if you have a fault!
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia what’s the point of paying for services from you that you frequently FAIL to provide 😡😡 How do I get my money back for days you owe me??
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Emma Churcher-Holt
(@emmalouchu) reported
from
Camden Town, England
@BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.
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Urban Edge Capital
(@UrbanEdgeCapit1) reported
from
Brentford, England
@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon MacDonald #FBPE #RejoinEU 🇪🇺🇬🇧🕷🎩
(@SKMacDonald) reported
Further targeted harrassment by @virginmedia third party 'debt' collectors over trivial disputed sum (owing to VM's utter incompetence ignoring WRITTEN letters of due termination by due notice), with fake non-actioned letters of acknowledgement of complaint. Cynical. Avoid.
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Gaming Jesus (For now)
(@DanteCrysis) reported
I am using the virgin intelligent pods with a Ethernet cable to my pc (the Pods are getting great signels according to the virgin media connect app) This problem even persists if I use a tp link powerline adaptor. I am at a lose and need help because this is getting beyond a joke
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Lynne-marie C
(@Wok7277) reported
@virginmedia Issue is now finally resolved. Hopefully, my feedback about my appalling experience is taken on board so others do not have to go through the same thing.
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Darren Barratt #FBPE
(@BarrattDarren) reported
@virginmedia I’ve been given multiple conflicting information. I’ve been told their services were activated yesterday. Then I’ve been told they won’t be activated until 23rd. None of your advisors seem to have a clue what they are doing. Please tell me how I make a formal complaint.
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Carole 58
(@CazTrev) reported
@virginmedia How long will the broadband be down in PL9 area?
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Will.I.Am
(@WillPinner) reported
@kidmanproject @virginmedia Down in ha5 since 11:30 - but site says no issues in our area
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Alexander Trimble
(@AlexTrimble1995) reported
@virginmedia can you confirm if there is any broadband issues in the SL2 5AX area please? I've had no Internet all night, and your website says all is fine but your automated phone caller there’s an issue in the area. Please confirm?
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Emcee Arsey 😷💉😷💉😷💉😷🦠😷💉😷💙
(@drnimpo) reported
Issue still apparent today. @virginmedia, 2023, I'll be looking for a different mobile provider. I expect shortly I'll also change broadband provider too—I've been with you since C&W through NTL—why would I continue, when 2/3/4G is so poor and you now have local FTTP competition?
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Clive Stevens
(@CliveStevens20) reported
@virginmedia i would appreciate someone contacting me aboit my latest bill, as i rang because my contract was ending and wanted to change to m350 broadband at £27 pm and have been charged £38 before i escalate this complaint.
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Jim FR (Parody)🎅🏻🎄🇺🇦🗿
(@JFRitte) reported
@virginmedia It’s definitely an issue with the router - which is pretty old. Seems to be happening more and more - we have work tomorrow, so fingers crossed.