Virgin Media outages and service status in Lewisham, England

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Lewisham, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Croydon, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, City of London, Hackney, Camden Town, and Tadworth.

City	Problem Type	Report Time
City of London	Internet	7 minutes ago
London	Wi-fi	40 minutes ago
London	Internet	2 hours ago
Hammersmith	Wi-fi	2 hours ago
Hammersmith	Total Blackout	2 hours ago
London	Internet	3 hours ago

Community Discussion

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Virgin Media Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

• 
  Georgia Mumby (@georgiamumbles) reported 50 seconds ago from Camden Town, England

  @virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!

• 
  Holly Christie (@Holly_Christie) reported 4 minutes ago from Walthamstow, England

  @james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...

• 
  Becky Dell (@beckylucydell) reported 7 minutes ago from London, England

  @virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩

• 
  Adam Gray (@agrayphoto) reported 12 minutes ago from Croydon, England

  The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid

• 
  Scott Brindley (@scottyboy1973) reported 12 minutes ago from Poplar, England

  @virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice

• 
  2 Mummies & A Baby (@baby2mummies) reported 16 minutes ago from Merton, England

  @virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have

• 
  Freddie AFC Owusu (@Freddie_Owusu77) reported 17 minutes ago from Camden Town, England

  @virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible

• 
  CD 🌸 (@channa_2012) reported 25 minutes ago from Hackney, England

  I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please

• 
  Mr T (@onemistert) reported 31 minutes ago from Camberwell, England

  @virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6

• 
  Freddie AFC Owusu (@Freddie_Owusu77) reported 32 minutes ago from Tottenham, England

  @virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.

• 
  Sophie (@sophie_9_) reported 34 minutes ago from Crayford, England

  @Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell

• 
  Shivz Belle (@ShivzBelle) reported 40 minutes ago from Merton, England

  15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

• 
  Aubrey Davis (@aubreydav1s) reported 46 minutes ago from Ilford, England

  @virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well

• 
  Rose Cooney (@rosecherished) reported 51 minutes ago from Bromley, England

  @NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday

• 
  Freddie AFC Owusu (@Freddie_Owusu77) reported 55 minutes ago from Tottenham, England

  @virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.

• 
  potentialproductionzmusic (@potentialprodz) reported 56 minutes ago from Hackney, England

  7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay

• 
  Lesley Sanderson (@LSandersonbooks) reported 57 minutes ago from Islington, England

  @leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem

• 
  Georgia Mumby (@georgiamumbles) reported 58 minutes ago from Camden Town, England

  @virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working

• 
  CD 🌸 (@channa_2012) reported 59 minutes ago from Hackney, England

  @virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia

• 
  Scott Brindley (@scottyboy1973) reported 59 minutes ago from Poplar, England

  @CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🌈\o/☘ (@Clare_Bear_96) reported 4 minutes ago

  @virginmedia Not yesterday or this morning mate, the system was down yesterday, and this morning the girl's computer crashed, it took 3 phonecalls over 24hours to get changes made. So CLEARLY its not fit for purpose

• 
  YouthHostellingWithChrisEubank 🇺🇦 (@MurrayRichards6) reported 5 minutes ago

  @virginmedia So I’ve continued to check the online status of my complaint & there is absolutely nothing there. It took me almost 20 minutes to fill out the form yesterday before being submitted. Any idea why this has happened. Everything I try and get done with Virgin Media continually fails

• 
  Simon Mills (@millsmeister) reported 5 minutes ago

  @virginmedia I have just come off a 30mph so + call with your call centre. (James) He could not diagnose the problem. He tried to pass me through to FMS. They wouldn't take the transferred call. They told him they 'were not taking calls' and they would ring me back within 48-72 hours. (Cont)

• 
  Cacart (@cacartnft) reported 8 minutes ago

  @virginmedia I’ve just spent 40mins on the phone and been transferred to 5 different people and all I wanted to do was cancel. I just want to cancel, why does it have to be so difficult?

• 
  🇺🇦 Gavyn Anderson 🇺🇦 (@gingebelfast87) reported 8 minutes ago

  @virginmedia can I have someone contact me? I have had a phone call which was telling me information about my contract and promotional offer and a sim card. Yet your customer service chat says no such thing happened. Was this Virgin or @O2 ?

• 
  Everyday Athlete Fitness (@JonnyJacobs81) reported 12 minutes ago

  @virginmedia you are a disgrace to customer service. 5 hours on a WhatsApp “chat” only to be let down and my time completely wasted!

• 
  Rachel Newson 💙🇺🇦 (@JustRachelNow) reported 12 minutes ago

  @drpoco @virginmedia Well done. I got nowhere with them. I learned now to always check what early contract exit terms are. I couldn’t believe that it applied to me when I hadn’t actually initiated a contract exit, despite the rubbish service.

• 
  Michael Coe (@Micaelocoestonk) reported 14 minutes ago

  Hey @virginmedia - when are you going to fix internet connectivity issues in Southampton? Internet has been down all day and this happens at least once or twice a week - unacceptable, how about you stop charging us for the time you have us offline. Total joke of a service

• 
  Elaine Bunting (@elainebunting) reported 15 minutes ago

  @virginmedia Vulnerable and ill adult there with no comms or means of summoning help. Must make alt arrangements if not fixed soon …. Please help with estimated repair time!

• 
  Lee Jackson (@slackson1) reported 15 minutes ago

  @virginmedia Your service is awful AGAIN pay for Wi-Fi end up using mobile data 😡 sort it out or give me a refund as it’s a joke