Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 12/19/2025 04:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Caterham, Balcombe, Redhill, Dorking, Horsham, Burgess Hill and Crawley.

Loading map, please wait...
City Problem Type Report Time
United KingdomCaterham Internet
United KingdomBalcombe Internet
United KingdomRedhill Wi-fi
United KingdomDorking Internet
United KingdomHorsham Total Blackout
United KingdomHorsham Internet

Community Discussion

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Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • Mrs_Spurs_1882 Lisa 💜💜 (@Mrs_Spurs_1882) reported from Horley, England

    @virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.

  • LemmyBarnett 𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀 (@LemmyBarnett) reported from Horley, England

    @virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".

  • iamnotthelotus Geoff Low (@iamnotthelotus) reported from Redhill, England

    Usual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....

  • ItsKatieC0mpt0n 凱蒂 (@ItsKatieC0mpt0n) reported from Crawley, England

    @virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??

  • XxRouseyUkxX David Rouse (@XxRouseyUkxX) reported from Crawley, England

    @virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty

  • dannyb0y1969 Danny Wootton (@dannyb0y1969) reported from Crawley, England

    @virginmedia woke up to no internet this morning, can't get an engineer slot until SATURDAY morning 😰😰😰 do u think being without the internet for FOUR full days is even remotely acceptable? Utterly shocking service. Disgusting.

  • alibeeson Alison Braganza 🌟💙 (@alibeeson) reported from Crawley, England

    @virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @NikkiR322 @bt_uk We've lost @FreeviewTV TV signal too in #Horley, Surrey. Working still on Virgin Media TV

  • Angelaf61260621 Angie💙 (@Angelaf61260621) reported from Redhill, England

    @virginmedia That's who I've been talking to. Spoke to Sabine who has fixed it I think for 4th March. 2 others who couldn't help me, of which was rude and uncaring. All told me different things. It appears its an area fault, which the first one didn't confirm

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Redhill, England

    TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.

  • StitchMusicGFI Stitch Music (@StitchMusicGFI) reported from Crawley, England

    @virginmedia We have spoke to everyone… you’re just doing a bad job… you need to sort your staff because they’re all lazy bastards who clearly just can’t be bothered… it’s been 2 months… you credit our account but that doesn’t make up for it

  • SamuelGoddard17 Samuel Goddard (@SamuelGoddard17) reported from Crawley, England

    @zeninternet after 15 years. 5 phone calls later, 3 hours of being on hold, I have finally managed to cancel my @virginmedia account. Look forward to using my new internet connection with you!

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia we're getting really slow WiFi speeds on all Apple devices using the new Hub 3.0. Android devices are okay. It's just iPhones and iPads that are on a go slow. Any advice/tips to solve this?

  • planey10 bob plane 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@planey10) reported from Crawley, England

    @virginmedia currently waiting half n hour to transfer to a agent from your complaints team !! Through your complete incompetence I have to waste my time your service is shocking

  • sophieholmes_ sophie (@sophieholmes_) reported from Horley, England

    @virginmedia can you confirm what the issue is with wifi in the RH6 area please?

  • LewisFFC17 Lewis H (@LewisFFC17) reported from Leatherhead, England

    @virginhelp is there a reason my virgin media is down in the leatherhead area?

  • Angelaf61260621 Angie💙 (@Angelaf61260621) reported from Redhill, England

    @virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2

  • EntertainerJoel JoelTheEntertainer (@EntertainerJoel) reported from Redhill, England

    Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BadCustomerSvce Bad Customer Service UK (@BadCustomerSvce) reported

    @virginmedia I think my postcode is going to be more help NG31 9 nothing to do with my account, WiFi connection to box is working cabled is not, there are various error messages, apparently engineers have been on it since 9:30 ? Is there an update?

  • RughaniRupa R Rughani (@RughaniRupa) reported

    @virginmedia Well I have done that and there is no reply! I want a solution or I will have to take this matter forward!

  • NicolaRanalli Nicola Ranalli (@NicolaRanalli) reported

    @virginmedia I did it on a wired connection it goes to 150mbps and on upload is 10mbps. I'm not complaining about the download speed but is the upload speed the problem

  • geecartmell GEE (@geecartmell) reported

    @virginmedia I have tried to use online chat multiple times since I received the bill but never get a reply

  • tonyphatch1 tony p hatch (@tonyphatch1) reported

    @virginmedia I’m gonna call to cancel John , I’m a man on the edge!!!!! I’ve had enough 😠

  • crozier2015 Ryan Crozier (@crozier2015) reported

    @virginmedia Did have problems with Tv but they sorted themselves out following message yesterday. At the minute it’s just wifi

  • papi_foxy papi foxy (@papi_foxy) reported

    @virginmedia Everytime I do try and sign in, I reset my password and stuff and it always ask me for my special food password like what I put in and every time I try and reset it, It doesn't reset, Only my password does

  • pujagujral puja gujral (@pujagujral) reported

    @virginmedia @richardbranson @Ofcom Ofcom need to look into the practises of virgin media to ensure that the elderly are not being taken advantage of by overcharging for services not received. Customer services that do not deliver. Total incompetence.

  • Britster33 Britster33 (@Britster33) reported

    @virginmedia Past caring. You don't care about your customers so why should I care about complications. Im not giving you any more money. The service has not worked for weeks its impossible to contact you. You won't call to resolve the issue so why should I pay you anything more?

  • davidjk36 david kendall (@davidjk36) reported

    @virginmedia whats so annoying is they wont listen....the phone dont work so its nothing to do with wires not being unplugged its to do with your service not working...sending an engineer to us tomorrow wont fix anything