Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 02/28/2026 21:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Balcombe, Redhill, Burgess Hill, Crawley, Leatherhead, Reigate and Horsham.

Loading map, please wait...
City Problem Type Report Time
United KingdomBalcombe Internet
United KingdomRedhill Wi-fi
United KingdomBurgess Hill Phone
United KingdomCrawley Internet
United KingdomRedhill Internet
United KingdomCrawley Phone

Community Discussion

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Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • korondijoco korondi joco (@korondijoco) reported from Horley, England

    @virginmedia Can that diagnose problems with the router?

  • itsmeinleek Adam Dolphin (@itsmeinleek) reported from Redhill, England

    @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

  • korondijoco korondi joco (@korondijoco) reported from Horley, England

    @virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.

  • joe__johnson__ Joe Johnson (@joe__johnson__) reported from Crawley, England

    @virginmedia broadband has just gone down in Crawley (RH postcode)

  • korondijoco korondi joco (@korondijoco) reported from Crawley, England

    @virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?

  • mersthamsue susan vinnicombe (@mersthamsue) reported from Redhill, England

    @virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

  • tillett81 Noplace4heroes (@tillett81) reported from Edenbridge, England

    @virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz

  • JefferyOllie Ollie Jeffery (@JefferyOllie) reported from Redhill, England

    @SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You

  • 2pintsuk Tel (@2pintsuk) reported from Redhill, England

    @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.

  • colin_maddocks Colin Maddocks (@colin_maddocks) reported from Crawley, England

    90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!

  • TheGearing Peter Gearing (@TheGearing) reported from Edenbridge, England

    @VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media

  • Eddie_Vermeer Eddie Vermeer (@Eddie_Vermeer) reported from East Grinstead, England

    @virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...

  • answersinreason Answers in Reason (@answersinreason) reported from Redhill, England

    @virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia The tests haven't found any issues (which isn't a surprise).

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SilviaenDublin Silvia Lucia Cortes (@SilviaenDublin) reported

    @ForDarlo @virginmedia I am also having issues in D1 and I am working from home, so will Virgin fix it? What a horrible company..

  • H4B1BTC H4B1BTC (@H4B1BTC) reported

    @virginmedia It's not a few... It's like 5 calls a week!!! I'm not a Viargin Media customer so I don't have an online account.

  • balmy85 Pete (@balmy85) reported

    @virginmedia when the WIFI is down for the day and you can’t do your job or join calls (as flakey 3G connection only) will I get a refund?

  • leannetaylorc Leanne Taylor (@leannetaylorc) reported

    @virginmedia ln2 2qa been down 2 hrs now

  • ARraven_Ash Ash (@ARraven_Ash) reported

    @virginmedia So when's the Internet coming back on for the CM18 area? It's been down since 8am. This is a joke honestly. The Internet cuts out daily. My advice to anyone thinking about switching to virgin is don't, save your money and go else where.

  • adhikarb Adhikar Babu (@adhikarb) reported

    @virginmedia Can I cancel my contract pls?

  • JamesCauser4 James Causer (@JamesCauser4) reported

    @virginmedia Is Virgin media broadband down in SO15 Southampton ??

  • PrinceJJx Josh walker (@PrinceJJx) reported

    @virginmedia Permit/blockage issues? There has been 3 months to resolve this issue and have needed internet to be able to work from home. Hopefully your team can chase this up and get it resolved.

  • LFCHarveyy harveyy (@LFCHarveyy) reported

    @virginmedia My Internet isnt working, is it down in the area ?

  • SilviaenDublin Silvia Lucia Cortes (@SilviaenDublin) reported

    @virginmedia I am having internet issues in Dublin 1... what is going on? There is always something... worst company ever