Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 01/15/2026 23:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Reigate, Leatherhead, Redhill, Balcombe, Crawley, Horsham, Caterham, Dorking and Burgess Hill.

Loading map, please wait...
City Problem Type Report Time
United KingdomReigate Internet
United KingdomLeatherhead Internet
United KingdomRedhill Internet
United KingdomBalcombe Internet
United KingdomCrawley Internet
United KingdomCrawley Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!

  • mr_coops Martin Cooper (@mr_coops) reported from East Grinstead, England

    @TrekinTech @virginmedia Looks like a Wi-fi problem ;)

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Tv and phone also not working

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I have complained... feedback or solving my problem has been none!!!!

  • vishalagga Vishal Aggarwal 🧢 (@vishalagga) reported from Crawley, England

    @virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

  • dyllan08 Glen Battams© (@dyllan08) reported from Burgess Hill, England

    @virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.

  • RealAndyCowen Andy Cowen (@RealAndyCowen) reported from Redhill, England

    @virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)

  • Unhappyconsume1 Service please (@Unhappyconsume1) reported from Crawley, England

    @virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months

  • BAAAAAAAAAAAAB Ben Barrett (@BAAAAAAAAAAAAB) reported from Crawley, England

    @virginmedia making isolation harder with poor/no Wi-Fi

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jaloopa23 AKA J (@Jaloopa23) reported

    @virginmedia I managed to reset the script and go down a different route that wasn’t continually looping asking me for my number

  • hasan_sweid Hasan Sweid (@hasan_sweid) reported

    @virginmedia yup just ran the tests from the service page and also from the app itself. no issues detected. But that’s probably because the internet now is absolutely fine.

  • CllrJWarmisham John Warmisham (@CllrJWarmisham) reported

    @virginmedia broadband has been down over 24 hrs now. Call to get sorted. "Should be back to normal in 24 to 48 hours. You're not the only customer affected." Just not good enough, I need access to emails and online meetings. Needs sorting urgently! 🤬

  • Paul_Suggitt Paul Suggitt (@Paul_Suggitt) reported

    @virginmedia You were supposed to reach out to me at 11.30am. Once again, you have failed me. Given I have waited around for you for a problem YOU have created, I am doing nothing more on this. Feel free to pursue my deceased mam now as all correspondence is going in the bin. This is terrible

  • paulgomo Paul Gomersall (@paulgomo) reported

    @virginmedia @skytv Saying sorry doesn’t change the way @virginmedia treat the customer, they lie to them and when you point out the calls are recorded they refuse to let you speak to anyone, the proof is in the recording but only used against the customer the customer can’t use it, one-sided #wrong

  • capra_genus Capra (@capra_genus) reported

    @ObeyJustified @virginmedia You deffo need an engineer out if it keeps dropping like it does. It should never be that bad.

  • partykitchen59 Janet Cook (@partykitchen59) reported

    @virginmedia Yes, it says there is an issue with TV in our area - it's been saying since Friday that it will be fixed by Monday 12.00 but I can't get any updates.

  • rachieb83 Rachel (@rachieb83) reported

    @virginmedia can someone tell me why my WiFi connection keeps going over over for no reason over several months. I've contacted you and you say no issues , do checks myself. Clearly is an issue as it's constantly going on and off. I'm paying for a service we don't fully recieve

  • EdersonSZN31 Fieldy 🐐 (@EdersonSZN31) reported

    @virginmedia Yeah help me by fixing my internet bozo

  • partykitchen59 Janet Cook (@partykitchen59) reported

    @virginmedia We have had no TV service since Friday afternoon and can't find out any information about what is going on - can you assist?