Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 03/02/2026 14:25

March 02: Problems at Virgin Media

Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Balcombe, Redhill, Burgess Hill, Crawley, Leatherhead, Reigate and Horsham.

Loading map, please wait...
City Problem Type Report Time
United KingdomBalcombe Internet
United KingdomRedhill Wi-fi
United KingdomBurgess Hill Phone
United KingdomCrawley Internet
United KingdomRedhill Internet
United KingdomCrawley Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • zimoza90 Tony Woodley (@zimoza90) reported from Burgess Hill, England

    @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

  • Charlie_A_Toon Charlie Toon (@Charlie_A_Toon) reported from Crawley, England

    Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise

  • Stevenorient Steven (@Stevenorient) reported from Crawley, England

    @Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.

  • mattie_b83 mattieb (@mattie_b83) reported from Crawley, England

    What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    @matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..

  • emcooper2 Emma Cooper (@emcooper2) reported from Tandridge, England

    @virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....

  • anjiMD TheRealAngelinaDavey (@anjiMD) reported from Crawley, England

    @virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

  • RobertProcter Rob Procter (@RobertProcter) reported from East Grinstead, England

    @virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia No. The reference was not given to me. But the complaint was logged.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.

  • JMRChauffeurs JMRCS (@JMRChauffeurs) reported from Crawley, England

    @virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

  • AndyCockell Mr.Cocktail 🍸 (@AndyCockell) reported from Dorking, England

    @virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HankinsonAdam adam hankinson (@HankinsonAdam) reported

    @virginmedia This is not Wi-Fi this is my mobile 4g signal it shocking even with new SIM card

  • madamcooke michele cooke (@madamcooke) reported

    I see @virginmedia getting a lot of bad press on here, for the 4 years or so that I’ve had it I’ve experienced no problems…my contract ends next week and I’m not renewing, today I get up to find my wifi isn’t working 🤔

  • hardwick_joanne Jo Hardwick💚 (@hardwick_joanne) reported

    Thank goodness no more outage during #TriggerPoint Would have just been the end of a perfect week #virginmedia

  • grahamedanby Grahame Danby (@grahamedanby) reported

    Just used my mobile phone to telephone my Virgin Media landline. Apparently, I'm unavailable, despite being in the same room, and the landline has no dial tone. At least the service status reassures me all is well.

  • jimmywee Jim (@jimmywee) reported

    @keerti_007 One of the key things I try to impart is the old axiom that brand doesn't stop at marketing copy and design. That experience of customer service should be informed and driven by values rather than dictated by a call centre manager's KPIs (c.f. Virgin Media et al).

  • jimhodgkins Jim Hodgkins (@jimhodgkins) reported

    @BriSmithy @virginmedia I find. Good back up is a huewai router (about £100) with a £20 mo unlimited data subscription. Often better performance than Virgin, works when they dont and you can take on UK holidays and not worry about wifi issues as long as you have mobile coverage.

  • mmaryJ Jill D 💙 (@mmaryJ) reported

    @virginmedia We had nothing between 11.30 and about 6.30 yesterday. It’s okay again now. The phone number you gave me was very helpful but it would be nice to know what the problem was.

  • LosAngeleSun gerardalbo90265 (@LosAngeleSun) reported

    @virginmedia @LutzSchüler please make cancellation process fair and easy for your clients, It took close to 2 hours and 5 agents and 1 WhatsApp conversation later to cancel my account. Shameful

  • Im_Janette Jae😈 (@Im_Janette) reported

    Can't be the only one suffering with horrible virgin media internet tonight? This is such an unfamiliar feeling

  • LiamABlack Liam Black (@LiamABlack) reported

    FYI @virginmedia how does our street raise a formal complaint against the crap service you provide? The many users of your "service' around here are planning a mass move to another provider.