Virgin Media Outage Report in Crawley, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 17: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Burgess Hill, Leatherhead, Crawley, Reigate, Redhill, Balcombe and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Burgess Hill |
Total Blackout | |
| Leatherhead |
Internet | |
| Burgess Hill |
Wi-fi | |
| Crawley |
Internet | |
| Crawley |
TV | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Jeff Webber
(@jettypaul71) reported
from
Burgess Hill, England
@virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
@virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.
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Howie Mac™ ©️
(@HowieMac77) reported
from
Crawley, England
@virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order
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ABCOM - IT Solutions
(@abcomuk) reported
from
Burgess Hill, England
@virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service
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Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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JAKE
(@JAKES_PHOTOS) reported
from
Redhill, England
So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Kirk
(@Kharsikar) reported
@MartinSLewis I am in a dilemma as I will be moving out in a few months due to house sale. Virgin Media will be increasing my price from £63.44 to £72.44 😱 They state I have until 9th March to cancel. House sale might not complete before then.
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Mark Hollis
(@HollisMark) reported
@WalkernBoro @virginmedia I renegotiated my contract down with them on Monday. Got an email Wednesday saying it was going up £9. ******* *****.
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Mark Hollis
(@HollisMark) reported
@WalkernBoro @virginmedia They'll put it down if she goes back on contract. I went from 36 to 66 at the end of the period, called them and said I wanted the same package cheaper or I was going to BT and they put it back down. Then up to 45 2 days later. Still cheaper than I can get elsewhere, but...
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Warren
(@Warren43869105) reported
@virginmedia @EAHelp is not being to play for over a day also @virginmedia fault? I think you need some better network engineers maybes Virgin could help you with that...
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Pavlovs Tortoise
(@PavlovsTortoise) reported
@JiffyRugby @BritishGas I remember an 18 month saga with Virgin Media after I had left my apartment. Tried every social media platform to contact them after hour long non answered phone calls. Eventually nearly broke down in tears when one of their legal team called to say they were sueing me..😬
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asan
(@asan_0_0_0) reported
@virginmedia I was told after Boxing Day that the problem will be solved on 5th of January … but it still there. Very unstable internet so I no longer be able to work at home. There was no internet again last night and this morning too.
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Danny O'Connor
(@Dannyoconnor430) reported
@Financial_Orbit @truemagic68 Hence why Virgin Media are being suddenly quite helpful in areas it hasn’t been available. Competition pushes down prices for consumers monopolies don’t.
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Alex eason
(@Alexeason18) reported
@MartinSLewis My virgin media has been garbage for almost a year, customer service is non existent ! My contract is up in April then am off, been a customer for years and years, no more... terrible service
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douglas kerr
(@douglas187k) reported
@virginmedia always buy a ****** wen u join big virgin chinese hotline ville cause thats all u get.swear dont join there murder.promise th world giv u a mare fiixing there lies they promised.terrible company an worse broadband.shame really
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Kyle Jones
(@KYL3JONEZ) reported
@virginmedia can you employ people that speak and understand English!!! Remind me what country we are in again? Hour and 15 minutes on the phone just to pay a bill. 😡🤬 @richardbranson your customer service is 💩.