Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Dorking, Horsham, Burgess Hill, Redhill, Crawley and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Internet | |
| Horsham |
Total Blackout | |
| Horsham |
Internet | |
| Burgess Hill |
TV | |
| Redhill |
Total Blackout | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
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Vishal Aggarwal 🧢
(@vishalagga) reported
from
Crawley, England
@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
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Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months
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Glen Battams©
(@dyllan08) reported
from
Burgess Hill, England
@virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
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Ben Barrett
(@BAAAAAAAAAAAAB) reported
from
Crawley, England
@virginmedia making isolation harder with poor/no Wi-Fi
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I have complained... feedback or solving my problem has been none!!!!
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Timothy Cakebread
(@cakeyb2) reported
@virginmedia Ok - how long has the area fault being going on for and what actually is it? Would this mean that this is stopping our tv box working - why doesn’t the link not correctly match to the auto service ?
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Shaun Honour
(@shaunhbristol) reported
@virginmedia is there a problem with mobile network ? I cannot make outgoing calls
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maya ✨ ******* and whoreticulturalist
(@mayapetitee) reported
@virginmedia still down. It’s now my third day unable to work. I’ve lost a total of approximately $1500 thanks to this internet provider.
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Becki Abigail
(@BeckiAbigail) reported
@virginmedia I did and it's a joke. Issue since Weds,told will be fixed in 24h but not.Earliest you'll send a technician is Thursday!Having to cancel meetings as WFH is impossible,next week I'm forced to go to the office which is inconvenient.I'll be looking for cheaper and reliable supplier
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choochy
(@choochy44) reported
@virginmedia spent 40 mins on the phone to @virginmedia , nothing on the Virgin Mobile service outage page mentioning SE18 being affected - assistant explained their is an outage, can receive calls but Outgoing calls just fail. Please update the Service status page 🙄
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Lee Ramsay
(@TheLeeRamsay) reported
@virginmedia Is there any clarity on the issue? Do I need an appt or is it an outage? Thanks
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zoe engstrom
(@zoe_engstrom) reported
@virginmedia All very well and good. I have just spoken to someone who said they’d call back if we got cut off as I’m in an area with intermittent signal. We got cut off. He hasn’t called back. I was in hold for half an hour. Suggestions?
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DMO_GB
(@DMO_GB) reported
Could @virginmedia cust.svc be the worst in UK @MartinSLewis? 8 calls over 2 months, NO fix & each person says last person messed up and only THEY can fix it, which they don't. And the chatbot they insist you use doesn't work, sends you to WhatsApp, which doesn't respond!!!
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Katia Del *****
(@KatiaDelNegro) reported
Hi @virginmedia - are you aware of any issues in the SW5 area in London? My wifi connection has been going on/off for the past 24 hrs (hub switching btw green and white lights). Checked service status on the website and it doesn’t seem there are any faults in the area. Thank you!
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Wes Erpen
(@Wes_Erpen) reported
@virginmedia Been on hold now for 40mins. Already spoke to your advisor who’s now fobbed me off to someone else I’m waiting for. Issues that aren’t showing on the coverage checker - can you advise when it’ll be resolved. #noworkcallstoday £££