Virgin Media Outage Report in Crawley, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Crawley come from postal codes RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Crawley, Leatherhead and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
TV | |
| Redhill |
TV | |
| Redhill |
TV | |
| Redhill |
TV | |
| Crawley |
Internet | |
| Redhill |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine
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Steven
(@Stevenorient) reported
from
Crawley, England
@Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.
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TheRealAngelinaDavey
(@anjiMD) reported
from
Crawley, England
@virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.
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Robert groves
(@Robert_Groves69) reported
from
Crawley, England
@virginmedia no service again sort it out virgin, #useless #nohelpinsight
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓
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Charlie Toon
(@Charlie_A_Toon) reported
from
Crawley, England
Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.
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Claire
(@wotawomandiary) reported
from
Crawley, England
@virginmedia Not sure what that means, but I’ve called three times and I have the same message saying you are aware of the problem
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jake lucas
(@barriescott) reported
from
Crawley, England
@virginmedia so I have a problem with my internet so I go to use my personal hotspot only to discover you have removed it not happy
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Dean Woods
(@deanwoods) reported
from
Horley, England
Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔
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Natalie Exley
(@Sexley28) reported
from
Crawley, England
@virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭
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Harvey
(@hms1967) reported
from
Crawley, England
@virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Great well this happened a few weeks ago too so be good to not lose my service again.
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.
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Natalie Exley
(@Sexley28) reported
from
Crawley, England
@virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .
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Claire
(@wotawomandiary) reported
from
Crawley, England
No internet in my area for 5 days now @virginmedia this really sucks!!!! #RH10 #NoInternet #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Dolan
(@scottydee83) reported
@virginmedia are there issues in DD4 area? Phones and internet down
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Jeremy Shackleton
(@shackmeister) reported
from
Croydon, England
Dreadful sales call from @virginmedia. I need broadband, Sky & BT sports. Best deal requires having a load of unwanted extras apparently. No attempt to qualify my needs just clearly underpaid & commission desperate sales staff relying on a very bad script. #badservice #badselling
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gavinmit
(@gavinmit) reported
@DuskyMoko @virginmedia it's so ****. does anyone have a phone with a good data plan that could be temporarily used as a mobile wifi hotspot?
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clicketyclack
(@clicketyclack2) reported
@virginmedia your internet service is extremely poor and then I’m told you guys don’t guarantee WiFi & try to upsell me a product that also doesn’t guarantee a stable connection. Customer service is abysmal & your offshore call centre is far from helpful. Absolutely fuming 😡
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Carole Bell
(@1CaroleBell) reported
@virginmedia Atrocious customer service! Is there anyone able to help?
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Robert
(@brien145) reported
@virginmedia No problem. Thanks. O2 already on the case, I hope
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Newton's Laws
(@Newtons_Laws) reported
@virginmedia Not unhappy with current offers. It's just that as an existing customer of 17+ years they're not available to me. When I look on My @Virginmedia page to see what I can get, it just says call. But one can spend hours on multiple calls that get cut off after holding for an hour.
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John Chater
(@JohnnyChater) reported
Trying to get a refund for my recently widowed 87yr old mother in law from @virginmedia which really shouldn’t even be an issue. 1hr 30mins on the phone, 4 different customer advisors and no further. Embarrassing and a little degrading @BAFTA
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Michael Oglesby
(@MichaelOglesby) reported
.@virginmedia, true fibre broadband, 1GB, coming to my property, but yet, no news from @OpenreachHelp regarding #FTTP. In conclusion, Virgin has the money to install FTTP, OpenR doesn't. I suspect it will install eventually, but being a customer, disappointed it is not sooner :(
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Laura Mackenzie
(@_LauraMack) reported
@virginmedia I’ve been waiting for an agent for over an hour now on your Live Chat - why does it take so long? This is totally unacceptable customer service