Virgin Media Outage Report in Crawley, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Leatherhead, Burgess Hill, Reigate, Crawley, Redhill, Horsham and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
Wi-fi | |
| Burgess Hill |
TV | |
| Reigate |
Internet | |
| Leatherhead |
Internet | |
| Crawley |
Internet | |
| Leatherhead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Jeff Webber
(@jettypaul71) reported
from
Burgess Hill, England
@virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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Howie Mac™ ©️
(@HowieMac77) reported
from
Crawley, England
@virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
@virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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ABCOM - IT Solutions
(@abcomuk) reported
from
Burgess Hill, England
@virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig
(@craigb2806) reported
@virginmedia Not a lot of point as I've decided to return to @SkyUK because of the diabolical service received from @virginmedia . Nobody is interested in sorting it out
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Patrick O'Malley
(@PatomalO6) reported
@virginmedia shocking customer service again! Really should be going elsewhere!
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Craig
(@craigb2806) reported
@virginmedia It wasn't possible as the engineer was intent on leaving as soon as he could, he didn't even check if all was working OK. The WiFi issue took had to be sorted out in the evening when I was on the phone to support for nearly 2 hours
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Katie ✨
(@katiee_ll) reported
@virginmedia Yes they’re faster closer to it, which is obvious. But the fact I can’t use it upstairs when it’s at the bottom of the stairs. I’ve been told about them and 1. I’m not paying for that and 2. I’ve been told there’s no point in getting one anyway as it won’t help from your team
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Peter Morgan
(@NotVBrightSpark) reported
@virginmedia So, TV and broadband down. It’s been a while but you do really like to remind me how bad your service can be. No customer service complaints here - been there , done that, never doing it again. Paying lots of money for very old equipment with no offers of upgrades.
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GWA
(@GWA1873) reported
@virginmedia Cable was cut by contractor. 4 days later your engineer attended and re connected and put a gel pack round to protect the cables & joint. Earth put back yesterday & cable fell out connector in the gel pack. I have zero service again.
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IDIC
(@CharlieIDIC) reported
Getting fed up with @virginmedia the WiFi app is still not working and replies on community take ages and haven’t fixed it. Luckily I worked a go around using the internet not app to fix the booster but this is ridiculous
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Craig
(@craigb2806) reported
@virginmedia However any damage caused by your hopeless engineer, that we have to pay to correct will be charged back to @virginmedia
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Missy
(@littlemissyp101) reported
@virginmedia There was on Thursday and Friday. But it's still not working and there's no registered outage ATM.
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Katie ✨
(@katiee_ll) reported
@virginmedia No it didnt. We have tried everything, I don’t see a resolution. We pay for 100mbs and don’t even get the 50.