Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 02/27/2026 09:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Redhill, Burgess Hill, Crawley, Leatherhead, Reigate, Balcombe and Horsham.

Loading map, please wait...
City Problem Type Report Time
United KingdomRedhill Wi-fi
United KingdomBurgess Hill Phone
United KingdomCrawley Internet
United KingdomRedhill Internet
United KingdomCrawley Phone
United KingdomCrawley Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving

  • Eddie_Vermeer Eddie Vermeer (@Eddie_Vermeer) reported from East Grinstead, England

    @virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia The tests haven't found any issues (which isn't a surprise).

  • korondijoco korondi joco (@korondijoco) reported from Crawley, England

    @virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia

  • joe__johnson__ Joe Johnson (@joe__johnson__) reported from Crawley, England

    @virginmedia broadband has just gone down in Crawley (RH postcode)

  • JefferyOllie Ollie Jeffery (@JefferyOllie) reported from Redhill, England

    @SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You

  • answersinreason Answers in Reason (@answersinreason) reported from Redhill, England

    @virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.

  • 2pintsuk Tel (@2pintsuk) reported from Redhill, England

    @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

  • colin_maddocks Colin Maddocks (@colin_maddocks) reported from Crawley, England

    90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!

  • tillett81 Noplace4heroes (@tillett81) reported from Edenbridge, England

    @virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz

  • mersthamsue susan vinnicombe (@mersthamsue) reported from Redhill, England

    @virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

  • marnieisabella_ marnie isabella ☀︎︎ (@marnieisabella_) reported from Tandridge, England

    Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!

  • itsmeinleek Adam Dolphin (@itsmeinleek) reported from Redhill, England

    @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Tom_Frost1993 Tom Frost (@Tom_Frost1993) reported

    @virginmedia I know you want people to stay but trying to downgrade or cancel is impossible! Why isn't this service online? Want to cancel TV and phone, happy with broadband but I don't watch TV or use the phone anymore, I've tried calling also but the wait is horrendously long

  • sparkly1968 James Brennan (@sparkly1968) reported

    @virginmedia not again l find myself without internet again this is the second time in less then one week my internet has gone down is this the service we are paying for very poor service from a provider that states yours is the most reliable....I THINK NOT

  • tim_forte Utter Barrister (Activist Lawyer) (@tim_forte) reported

    @virginmedia trying to upgrade one of phones but the website keeps crashing - is there an issue?

  • megansjc Megan (@megansjc) reported

    @virginmedia - seriously poor customer services, I have been having issues with internet for months but nobody has got back to me. Who do I speak to? Your internet in E11 area is abysmal.

  • wealllovepud catsrock (@wealllovepud) reported

    @virginmedia When you have a major broadband problem it's only acknowledged after the event. Do you think your customers would be happier if you took ownership of the problem during the outage?

  • 1AllisonP Allison Porter (@1AllisonP) reported

    @virginmedia how can we report broadband issues? Your telephone line is engaged, never had that before, we can usually be in hold for an hour and half before speaking with someone?

  • DarrenL8770 Darren Leavens (@DarrenL8770) reported

    @virginmedia Please explain to me how you can justify a price increase to my current package when you broadband despite having boosters constantly drops out? The tv is all repeats or plus 1 channels. The customer service non-existent! So please explain the increase!

  • Mr_Freckles_17 Shane Gerrish (@Mr_Freckles_17) reported

    @virginmedia guys, do i get an answer to my complaint? C-261220174. My hub 3 keeps dropping my ethernet ports, i have asked for a replacement.

  • josie_charlie Josie Knight (@josie_charlie) reported

    @virginmedia hi Virgin - we got told our internet hub would be delivered today through Yodel and it’s yet to be received. Due to go back to work tomorrow after Christmas and we don’t have internet. Please help x

  • BeckaBiffySimm Becka Biffy (@BeckaBiffySimm) reported

    @virginmedia trying to get through to someone to cancel an order made in error... only to speak to someone who said they can’t find me on the system so it didn’t go through . Now I get an email to say things are being delivered soon. I need to cancel an order ASAP!!!