Virgin Media Outage Report in Crawley, West Sussex, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Crawley come from postal codes RH10 and RH11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Crawley, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Caterham, Maidenbower, Crawley, East Grinstead, Godstone, Burgess Hill, and Balcombe.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill
|
Internet | 4 days ago |
|
Caterham
|
Internet | 6 days ago |
|
Maidenbower
|
Wi-fi | 7 days ago |
|
Redhill
|
Internet | 8 days ago |
|
Crawley
|
TV | 10 days ago |
|
Caterham
|
Internet | 12 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Greyman (Gary A) (@GaryAblett3) reported from Crawley, England@virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.
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Tony Woodley (@zimoza90) reported from Burgess Hill, England@virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService
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mattieb (@mattie_b83) reported from Crawley, EnglandWhat a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap
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Sonia Jacinto (@SMLJacinto) reported from Salfords, England@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
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Mr.Cocktail 🍸 (@AndyCockell) reported from Dorking, England@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Mitch (@ColynMitchell) reported from Crawley, England@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
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Emma Cooper (@emcooper2) reported from Tandridge, England@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
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Greyman (Gary A) (@GaryAblett3) reported from Crawley, England@virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.
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Sonia Jacinto (@SMLJacinto) reported from Salfords, England@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
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Martin Cooper (@mr_coops) reported from East Grinstead, England@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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Iain (@Skiddles1985) reported from Crawley, England@matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!
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Mitch (@ColynMitchell) reported from Crawley, England@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
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Andy Cowen (@RealAndyCowen) reported from Redhill, England@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Greyman (Gary A) (@GaryAblett3) reported from Crawley, England@virginmedia No. The reference was not given to me. But the complaint was logged.
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JMRCS (@JMRChauffeurs) reported from Crawley, England@virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
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Rob Procter (@RobertProcter) reported from East Grinstead, England@virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob
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Iain (@Skiddles1985) reported from Crawley, EnglandGet home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Gordon (@gordonwd) reported@virginmedia I can, but the problem is fairly obviously lack of local-loop capacity? Not clear how a help forum can assist with that.
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Mat ©ooke 💜 (@lotharmat) reported@virginmedia thanks for sending the text telling me that broadband could be down for up to 20 minutes AFTER it went down... Still not back up after 40 mins..
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Monique Foulger (@mfoulger) reported@virginmedia I'd like to complain about the person who switched me onto a new contract without me agreeing verbally or in writing, following a sales call. And cancel it.
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Millie Elsdon (@Millie_Elsdon) reported@virginmedia No, there are no issues in our area; this was the first thing we checked 15 days ago. We have a new router and have set it up, all of the lights are on, but no WiFi options coming up to connect to. Have followed troubleshooting, hard reset numerous times.
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Chris Haigh (@ChrisHaighmusic) reported@virginmedia your complaints department is not great!! (To say the least) I’ve had a complaint open since early august, spoke to several of you staff on the phone (waste of time). Still nothing resolved! Not a happy customer 🤬
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Mo (@MoIsm20) reported@virginmedia They've advised me that there's an issue in the post code (your website states that there are no issues in the post code) and they've given me no date for resolution. I've had to pay extra for mobile data in order to tether my work laptop to my phone as the issue is getting worse
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Andy Cunningham (@AndyCun34694962) reported@virginmedia Yes . Eureka. It is now working via the router /adapter . God help any old folk as my phone may not be near the router to plug in .
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Jeanette Wild (@jeanette_wild) reported@virginmedia I am trying to get help to fix my broadband which has been down for 14 hours - finally got through to one of your team and they hung up mid way through the conversation. I have important meetings today and need the internet fixed asap. Can someone please get in touch
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Mo (@MoIsm20) reported@virginmedia No problem, maybe the independent regulators ofcom and FCA will view the issue differently in that case.
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Sebastian (@andreiBEZANGO) reported@O2 Hi. I had some help from virgin media. The issue seems to be within the browser. Logging inside the app works so I'm going to use that from now on. Thanks.