Virgin Media Outage Report in Crawley, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Leatherhead, Caterham, Balcombe, Redhill, Dorking, Horsham, Burgess Hill and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
TV | |
| Caterham |
Internet | |
| Balcombe |
Internet | |
| Redhill |
Wi-fi | |
| Dorking |
Internet | |
| Horsham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Emma Cooper
(@emcooper2) reported
from
Tandridge, England
@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.
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JMRCS
(@JMRChauffeurs) reported
from
Crawley, England
@virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled
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Harvey
(@hms1967) reported
from
Crawley, England
@virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How
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Iain
(@Skiddles1985) reported
from
Crawley, England
Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.
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Rob Procter
(@RobertProcter) reported
from
East Grinstead, England
@virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob
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Steven
(@Stevenorient) reported
from
Crawley, England
@Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.
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TheRealAngelinaDavey
(@anjiMD) reported
from
Crawley, England
@virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Iain
(@Skiddles1985) reported
from
Crawley, England
@matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!
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mattieb
(@mattie_b83) reported
from
Crawley, England
What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia No. The reference was not given to me. But the complaint was logged.
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.
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Charlie Toon
(@Charlie_A_Toon) reported
from
Crawley, England
Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise
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Tony Woodley
(@zimoza90) reported
from
Burgess Hill, England
@virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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+
(@hennybreastmiIk) reported
@virginmedia ? I still need help nothing has changed
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Lewis
(@zLClark210899) reported
@virginmedia I already have the intelligence wifi pod the 100mbps is way down am only getting 40mbps
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Stephen Taylor
(@staylorscotland) reported
@virginmedia No they just don’t turn up and then when I call the help desk it’s “so sorry we arrange a new install date”. I’ve got no internet or landline and no smart TV now and all I get is sorry! It’s intolerable
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lesley2606
(@lesley26061) reported
@virginmedia When she needed help she didn’t get it. Now she’s chosen to leave you’re there to help. Ridiculous.
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henyo jo
(@Henyo_no_Joo) reported
**** you @virginmedia. I cancelled my sim card back in december and you continued charging for it. Then after cancelling the direct debit you now send us a notice of debt collection for a sim card that doesn't even work anymore.
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LJM
(@CastlleRock59) reported
@virginmedia Thanks, pic removed. I have opened a complaint hopefully it will be sorted. Something is very wrong if you are cancelling contracts without informing people
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Lisa Davis
(@LisaDav66302834) reported
Good old @virginmedia Any chance of you guys fixing the issue that’s been causing an outage in my area since fri 15/07???? Paying good money for a service you’re clearly not providing 😡
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Its Not Ideal
(@Spook14xx) reported
@virginmedia landline dead, tried two phones, going in circles on trying to contact virgin, says service status ok, line dead. Clinically vulnerable health, no phone. Any help be great please?
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Matt C aka Nudge
(@nudgeovstoke) reported
@virginmedia your 500 broadband is that slow you can’t even stream any tv programmes. Absolutely shocking. Think I will be cancelling in August when my contract is up.
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n0t-WyNnIE
(@Wynn_money) reported
@virginmedia I’ve been trying to get online but all the VM pages are not working. If you could direct me that would be fantastic. Cheers