Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Leatherhead, Crawley, Caterham, East Grinstead, Godstone, Burgess Hill and Balcombe.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
Internet | |
| Leatherhead |
||
| Crawley |
TV | |
| Caterham |
Internet | |
| Caterham |
Wi-fi | |
| Caterham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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Vishal Aggarwal 🧢
(@vishalagga) reported
from
Crawley, England
@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Ben Barrett
(@BAAAAAAAAAAAAB) reported
from
Crawley, England
@virginmedia making isolation harder with poor/no Wi-Fi
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I have complained... feedback or solving my problem has been none!!!!
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Glen Battams©
(@dyllan08) reported
from
Burgess Hill, England
@virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Barely Hollocks
(@LordJohn1968) reported
@virginmedia About as connected as his god awful West Coast Trains were, slower than Stephenson's Rocket...meanwhile he suns his little bearded prawn body on Necker...
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Grace Cadman
(@GraceCadman23) reported
@virginmedia It’s been poor all week, keeping saying bad connection when on video calls
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meganella19@outlook.com
(@meganella19out1) reported
@virginmedia it would be great if your customer service team could stop putting the phone down on me every time I try to ring! I need to sort an issue out...
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Wilhelm
(@williamnilliam0) reported
Hey @virginmedia, just a heads-up that your internet service is really subpar and has made working from home nigh-on impossible for the past 2 weeks
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Matt Greenfield-Westcott
(@WheezyRider44) reported
@virginmedia Been disappointing start to our service really. I've got time to reconsider still thankfully.
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Mrs Cowdell
(@Starmathsmagic) reported
Shockingly poor service from @virginmedia. No broadband for a week. Promised a call back - never happened.
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MisterT65
(@BadgerGrove) reported
Must say that the customer service @virginmedia is atrocious. Moved from pillar to post to activate my 360 account. An hour and a half and still no joy. Good mind to leave them!!!
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mmframe
(@mmframe2) reported
@virginmedia You're helping by trying to put lipstick on the pig that is Virgin Media. It seems that there is a culture of obfuscation, faux concern, pointless 'help' and outright lies
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eezee
(@eezeetiger) reported
@virginmedia Nothing they could do, advised me to call customer service but unable to get through
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Bill Kilvington 💙 FCODP, FRCA
(@BillKilvington) reported
@virginmedia Meanwhile I am paying for a SIM card that was not delivered and I was told I would get a call back that day or the next. If the resolution team are that busy it probably says something about how your service has deteriorated. Something for potential customers to consider.