Virgin Media Outage Report in Crawley, West Sussex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Burgess Hill, Balcombe, Redhill, Leatherhead, Reigate and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Burgess Hill |
Internet | |
| Balcombe |
Internet | |
| Redhill |
Wi-fi | |
| Burgess Hill |
Phone | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
-
Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
-
Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
-
Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
-
Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
-
Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
-
Colin Maddocks
(@colin_maddocks) reported
from
Crawley, England
90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
-
Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
-
korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
-
marnie isabella ☀︎︎
(@marnieisabella_) reported
from
Tandridge, England
Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔
-
Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
-
korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
-
Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
-
Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
-
susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
-
Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
-
korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
-
Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
-
Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
-
Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
-
Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave
(@buckall) reported
@virginmedia Hi GT. I need help, your password reset form does not work so I cannot access my account and also wish to look at my options. I'm out of contract, you've just told me I'm getting a RPI of £3.50 a month and I am no longer getting the value I deserve. Can you help me?
-
naus mohammed
(@naus881) reported
@virginmedia How long does one have to stay on your phone line to cancel the contract?
-
Siddhant Kumar
(@SiddhantK12) reported
@virginmedia @Parqueros dont' fall for it Pet.. nothing works with @virginmedia .. for last 4 days trying to cancel my broadband and not able to talk to anyone..
-
Kathryn White
(@KathrynWW1) reported
@MrHarryBithell @virginmedia Yes. We couldn’t get through to them at all and they didn’t reply to the complaint email either.
-
Dave
(@buckall) reported
@virginmedia Hi John. Read the thread above if your platform allows (it should) GT gave a direct live chat link to speak with your team to someone who has 25k followers. I would like the same service I'm not sitting in a call queue I don't have time to do that.
-
Siddhant Kumar
(@SiddhantK12) reported
@virginmedia Need to cancel broadband, not able to get hold of your CR team?? If I cancel my Direct Debit Will I be in trouble??
-
Craig Sheelan
(@CraigSheely) reported
@virginmedia you have a serious problem when you put people on hold. I've been cut off 3 times now when anyone puts me on hold. Getting proper pissed off with you as a **** company now
-
ghalib
(@ghalibfarooqi) reported
@virginmedia The issue is your service isn't great, customer service a shambles, have you tried getting through to an advisor, over an hour, if this what your investment, its a joke, still have not answered why increases during a pandemic
-
Natasha
(@Natasha49312983) reported
@virginmedia You are being reported to the ombudsman. Clearly enjoy extorting people and unlawfully taking money!!!! What a DISGUSTING company!!!!! Anyone thinking of joining, DO NOT!!! It will be the worst mistake of your life
-
Caz
(@Ca33ieKins) reported
@virginmedia why does my Internet keep disconnecting? Trying to work from home is a bloody nightmare at the moment! I am paying for a service I am not currently receiving and having to re-do work. Has happened more than once everyday this week. Sort yourselves out!!