Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 02/11/2026 22:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Burgess Hill, Crawley, Leatherhead, Reigate, Redhill, Balcombe, Horsham and Caterham.

Loading map, please wait...
City Problem Type Report Time
United KingdomBurgess Hill Wi-fi
United KingdomCrawley Internet
United KingdomCrawley TV
United KingdomCrawley Internet
United KingdomCrawley Internet
United KingdomCrawley TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • CharlesB2T Charles Brittain (@CharlesB2T) reported from Burgess Hill, England

    @virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.

  • RealAndyCowen Andy Cowen (@RealAndyCowen) reported from Redhill, England

    @virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check

  • faridji99 Mohammed farid butt (@faridji99) reported from Leatherhead, England

    @VirginMedia_One shameless virgin Media can not help customers #virginmedia

  • abcomuk ABCOM - IT Solutions (@abcomuk) reported from Burgess Hill, England

    @virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service

  • EntertainerJoel JoelTheEntertainer (@EntertainerJoel) reported from Redhill, England

    @virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.

  • CharlesB2T Charles Brittain (@CharlesB2T) reported from Burgess Hill, England

    @virginmedia A problem, which I'd like you to address, is that we don't know what the problem is. Last time this happened in October it turned out that the waterworks people had dug through 15 cables and it all had to be reattached.

  • CharlesB2T Charles Brittain (@CharlesB2T) reported from Burgess Hill, England

    @virginmedia I only found this out by talking to the engineers working at getting us all attached again, down our road, but if we don't know this, it looks as though it is your equipment which is at fault. To be fully kept up to speed with real info, will stop nightmare thoughts from growing.

  • HowieMac77 Howie Mac™ ©️ (@HowieMac77) reported from Crawley, England

    @virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order

  • josie_milligan josie🗽 (@josie_milligan) reported from Burgess Hill, England

    @virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.

  • Traceywith_an_e Tracey Franklin (@Traceywith_an_e) reported from Redhill, England

    @virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.

  • josie_milligan josie🗽 (@josie_milligan) reported from Burgess Hill, England

    @virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬

  • SBranston Sarah Branston (@SBranston) reported from Redhill, England

    @virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order

  • JAKES_PHOTOS JAKE (@JAKES_PHOTOS) reported from Redhill, England

    So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving

  • DanielBurns91 Daniel Burns (@DanielBurns91) reported from Dorking, England

    @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

  • CharlesB2T Charles Brittain (@CharlesB2T) reported from Burgess Hill, England

    @virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shazbat2804 Sharon Brown (@shazbat2804) reported

    @virginmedia Yes the fault finder identified problems in my postcode with broadband and TV - not great - again!

  • jasonsmith119 Jason Smith (@jasonsmith119) reported

    @virginmedia @O2 Hi, this doesn't work. The verification code never gets sent.

  • Holty_74 Nick holt (@Holty_74) reported

    @virginmedia I had an engineer booked for tomorrow but I got an sms from you saying that youd cancelled it while you investigated a network issue....and that was 6 hours ago...

  • timroyds Tim Royds (@timroyds) reported

    @virginmedia @JDOriginals Beware @virginmedia! Tried mobile service, cancelled within 24 hours (no service at home!) then spent the next 5 months trying to stop £ being taken from my bank, threats of bailiffs being sent around, and damaged credit rating. Ombudsman described the incidents as “very serious”

  • VanHelSiingh Bəäŕđĕď Đřåğøñ (@VanHelSiingh) reported

    @virginmedia So i basically have to wait until the 22nd with potentially no service, despite being told it will definitely be by 4.15pm, and then may have to wait further given engineer lead times? Actual joke of a service

  • Mb98085406 M b (@Mb98085406) reported

    @virginmedia @po_rankin How come you haven’t answered my 5 hour old tweet - am I on a lower service level?

  • Kirstywoods Kirsty Hanna (@Kirstywoods) reported

    @virginmedia I’m losing my mind! 🤬 recently joined you and can’t get through for support; all my log refs aren’t recognised. Getting fault CS2200. Can’t get a full recording and unable to get help!!!!

  • Elaine3600 Lainey (@Elaine3600) reported from Laois, Leinster

    @virginmedia My sister eventually got through, a new boxis being sent out and if that doesn't work a technician is coming Saturday. Personally, I don't think new box will do it.. A cable appears to be down in next street!

  • Teyamade Teyamade🍸 (@Teyamade) reported

    @virginmedia Yes. But still my sim doesn't work. Can't receive phone calls or use mobile data

  • georgina_jgr Georgina 🐰 (@georgina_jgr) reported

    @_justjayne_ yeh :(( the superfast speeds in my area are virgin media only, how upsetting, hate it. I may have to cancel my cancellation... 🥲