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Virgin Media outages and service status in Crawley, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Crawley, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Wi-fi.
  • 78% Internet (78%)
  • 22% Wi-fi (22%)

The latest reports from users having issues in Crawley come from postal codes RH11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 7: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Crawley, England

The most recent Virgin Media outage reports came from the following cities: Crawley, Redhill, Caterham, and Horsham.

CityProblem TypeReport Time
Crawley Internet 8 days ago
Crawley Internet 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • sophieholmes_
    sophie (@sophieholmes_) reported from Horley, England

    @virginmedia can you confirm what the issue is with wifi in the RH6 area please?

  • JAKES_PHOTOS
    JAKE (@JAKES_PHOTOS) reported from Redhill, England

    So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert

  • StitchMusicGFI
    Stitch Music (@StitchMusicGFI) reported from Crawley, England

    @virginmedia We have spoke to everyone… you’re just doing a bad job… you need to sort your staff because they’re all lazy bastards who clearly just can’t be bothered… it’s been 2 months… you credit our account but that doesn’t make up for it

  • RoughieSmith
    Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

  • SMLJacinto
    Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I have complained... feedback or solving my problem has been none!!!!

  • AnnaDaw150765
    Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏

  • MrTG_Tweets
    Trevor Graham (@MrTG_Tweets) reported from Redhill, England

    @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

  • rafthemaster
    Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving

  • EntertainerJoel
    JoelTheEntertainer (@EntertainerJoel) reported from Redhill, England

    @virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.

  • BinaryWheels
    1Down5Up (@BinaryWheels) reported from Crawley, England

    Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.

  • deanwoods
    Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"

  • RobertProcter
    Rob Procter (@RobertProcter) reported from East Grinstead, England

    @virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob

  • melon_h
    Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.

  • colin_maddocks
    Colin Maddocks (@colin_maddocks) reported from Crawley, England

    90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!

  • melon_h
    Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...

  • Eddie_Vermeer
    Eddie Vermeer (@Eddie_Vermeer) reported from East Grinstead, England

    @virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

  • korondijoco
    korondi joco (@korondijoco) reported from Horley, England

    @virginmedia Can that diagnose problems with the router?

  • rafthemaster
    Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check

  • Mrs_Spurs_1882
    Lisa 💜💜 (@Mrs_Spurs_1882) reported from Horley, England

    @virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.

  • deanwoods
    Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • derrickca
    Del 🌈 (@derrickca) reported

    @virginmedia WiFi has crashed out 3 times already this morning. The service is appalling. Trying to do some really vital work. Rebooted 3 times now. Getting seriously peed off 🤬

  • Americanvoiceo1
    Joe Duley American voiceover person (@Americanvoiceo1) reported

    @virginmedia @virginmedia ... I have reached out - many times. And reached my "reaching out" limit. And I'm not sending you personal details on a Twitter/X account . And counting down the 15 months and 3 days I have left with your company.

  • GameofthePeople
    Game of the People (@GameofthePeople) reported

    @virginmedia is the Clients Support Team a bona fida Virgin media account?

  • Omar_Hojeer
    Omar (@Omar_Hojeer) reported

    @virginmedia Hi I’m having issues signing into my account

  • Gabarillo
    Gabby Harrington-Poole (@Gabarillo) reported

    Non stop problems with @virginmedia over the last couple of months. Today is exceptionally bad. I’m unable to work from home, not great when you’ve got press deadlines. Bet there won’t be any reduction on the direct debit they take! Time for an official complaint I think!

  • LiamGM90
    LiamGM ⚫️⚪️⚫️⚪️ (@LiamGM90) reported

    @virginmedia Sort this problem you have up and down the country With both broadband and TV Cause it needs to be fix ASAP

  • 1bigtrev
    Trevor Hambley (@1bigtrev) reported

    @biggle1908 I changed to Virgin media for that same reason. Very happy customer.

  • 1888oneclub
    One Club Since 1888 🍀🇮🇪 (@1888oneclub) reported

    @RFC5572_ You just got beaten off a virgin media WiFi password ya helmet. Pipe ******** down!!

  • DrealSMAK
    Militia Matt (@DrealSMAK) reported

    Yh might have to cancel my @virginmedia plan. Internet been rubbish for almost a week

  • Funkychicken65
    Joseph Harvey (@Funkychicken65) reported

    @tim_longhurst A service with very channels and going down a lot, just like @virginmedia