Virgin Media Outage Report in Crawley, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Leatherhead, Caterham, Balcombe, Redhill, Dorking, Horsham, Burgess Hill and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
TV | |
| Caterham |
Internet | |
| Balcombe |
Internet | |
| Redhill |
Wi-fi | |
| Dorking |
Internet | |
| Horsham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Charlie Toon
(@Charlie_A_Toon) reported
from
Crawley, England
Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.
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Steven
(@Stevenorient) reported
from
Crawley, England
@Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.
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jake lucas
(@barriescott) reported
from
Crawley, England
@virginmedia so I have a problem with my internet so I go to use my personal hotspot only to discover you have removed it not happy
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Harvey
(@hms1967) reported
from
Crawley, England
@virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓
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Natalie Exley
(@Sexley28) reported
from
Crawley, England
@virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.
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Robert groves
(@Robert_Groves69) reported
from
Crawley, England
@virginmedia no service again sort it out virgin, #useless #nohelpinsight
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Dean Woods
(@deanwoods) reported
from
Horley, England
Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"
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Natalie Exley
(@Sexley28) reported
from
Crawley, England
@virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Great well this happened a few weeks ago too so be good to not lose my service again.
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.
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Claire
(@wotawomandiary) reported
from
Crawley, England
@virginmedia Not sure what that means, but I’ve called three times and I have the same message saying you are aware of the problem
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine
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Claire
(@wotawomandiary) reported
from
Crawley, England
No internet in my area for 5 days now @virginmedia this really sucks!!!! #RH10 #NoInternet #VirginMedia
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TheRealAngelinaDavey
(@anjiMD) reported
from
Crawley, England
@virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Gallagher
(@vinf_net) reported
Proof, if ever it was needed that teens no longer watch linear TV. Harmony remote inexplicably stopped controlling Virgin media box 3 weeks ago, I fixed it this morning (had to re-pair VM box w/TV model)… kids response “oh, it was broken?”
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facelessnamelesstamedwarrior
(@Mr60798928) reported
I will need to get a nice gentleman or woman to kill my pets legally as I cannot get in touch with virgin media to cancel my TV package
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Jak C
(@mrTREVZ_) reported
@virginmedia Previously yes. My issue isn’t getting through, if I want to get through I just mention upgrade. As soon as I mention upgrade I get a response instantly, however when you realise that upgrade mens I’ll be paying LESS I get “transferred” and then I’m left waiting hours
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Guy Williams 🇺🇦
(@CamberMan) reported
@virginmedia Expand a little.... Ok.... At 52 mins past the hour on the hour since the "engineer" fixed the issue... We have lost internet connection which means we've lost TV, internet & phone. Again putting you in breach of ofcom regulations.
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Lorna greenheld
(@Lorna227) reported
@virginmedia You tell me if there’s an outage because I’ve had that many different stories it’s ridiculous
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Joshua Piper
(@joshuapiper) reported
@virginmedia Why do I have to keep doing this though? Can’t virgin just provide a reasonable service instead? Like checking connections when they come to do “work”?
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Ben Lawlor
(@benrlawlor) reported
@virginmedia @apt Nothing. They have supposedly sent a message to the engineering team. Would have more success sending it into a black hole. You're utterly incompetent with the most disrespectful customer service I've had in recent years. Don't bother with your faux apologies either.
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Lorna greenheld
(@Lorna227) reported
@virginmedia I’ve done this and keep having the phone put down on me. Now it’s the 20th it’s expected to be back on. How is this acceptable? That will be almost a week with no broadband or tv!
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Charlie
(@image_of_man) reported
@virginmedia Yep, seems @virginmedia have locked it due to a perceived malware issue despite my devices being covered with Norton AV 4 scans found zero issues but @virginmedia are unable to unlock it. I have been forced into creating gmail accounts, sick of this issue
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Shillam
(@ShillamTania) reported
@virginmedia You assure me??? In four calls they've assured me that they make up numbers, they make up prioritising, they even made up that I'm actually not cut off! They make it up and they dont do anything to resolve the issue. Absolutely nothing.