Virgin Media Outage Report in Crawley, West Sussex, England

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Crawley, England

The most recent Virgin Media outage reports came from the following cities: Caterham, Maidenbower, Redhill, Crawley, East Grinstead, Godstone, Burgess Hill, and Balcombe.

City	Problem Type	Report Time
Caterham	Internet	19 hours ago
Maidenbower	Wi-fi	2 days ago
Redhill	Internet	3 days ago
Crawley	TV	5 days ago
Caterham	Internet	7 days ago
Caterham	Wi-fi	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

• 
  Lee Millard (@leemillard1979) reported 4 minutes ago from Crawley, England

  @virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.

• 
  Dean Woods (@deanwoods) reported 9 minutes ago from Horley, England

  Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔

• 
  stonerbeagle37 (@MarkRStoner) reported 10 minutes ago from Horley, England

  @richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.

• 
  Charlie Toon (@Charlie_A_Toon) reported 12 minutes ago from Crawley, England

  Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise

• 
  lets be agile (@martyncodes) reported 13 minutes ago from East Horsley, England

  @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

• 
  Lee Millard (@leemillard1979) reported 13 minutes ago from Crawley, England

  @virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..

• 
  stonerbeagle37 (@MarkRStoner) reported 13 minutes ago from Horley, England

  @virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓

• 
  stonerbeagle37 (@MarkRStoner) reported 17 minutes ago from Horley, England

  @virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.

• 
  Peter Prince (@Peterprince) reported 17 minutes ago from Redhill, England

  @virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine

• 
  stonerbeagle37 (@MarkRStoner) reported 18 minutes ago from Horley, England

  @virginmedia Great well this happened a few weeks ago too so be good to not lose my service again.

• 
  Claire (@wotawomandiary) reported 20 minutes ago from Crawley, England

  @virginmedia Not sure what that means, but I’ve called three times and I have the same message saying you are aware of the problem

• 
  Natalie Exley (@Sexley28) reported 20 minutes ago from Crawley, England

  @virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .

• 
  Lee Millard (@leemillard1979) reported 21 minutes ago from Crawley, England

  @virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..

• 
  Natalie Exley (@Sexley28) reported 27 minutes ago from Crawley, England

  @virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭

• 
  Dean Woods (@deanwoods) reported 27 minutes ago from Horley, England

  @virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.

• 
  Robert groves (@Robert_Groves69) reported 29 minutes ago from Crawley, England

  @virginmedia no service again sort it out virgin, #useless #nohelpinsight

• 
  Harvey (@hms1967) reported 47 minutes ago from Crawley, England

  @virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How

• 
  Steven (@Stevenorient) reported 50 minutes ago from Crawley, England

  @Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.

• 
  Dean Woods (@deanwoods) reported 56 minutes ago from Horley, England

  @virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"

• 
  TheRealAngelinaDavey (@anjiMD) reported 57 minutes ago from Crawley, England

  @virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steven Poole (@stevepoole1984) reported 7 minutes ago

  @virginmedia I’ve emailed the credit file amendment team this morning. Had an auto reply saying 21 days to respond but this is unacceptable as I cannot apply for a mortgage while this false entry shows on my credit report. This is a huge issue

• 
  S/Insp Oliver Knight (@OliverKnightMSC) reported 14 minutes ago

  @virginmedia Intermittent broadband today. Status page: "There are no known broadband issues in your postcode" Hub test result page: "Looks like there are issues in your postcode affecting your services" So is it being fixed or not?

• 
  Marty Kyogo 🇯🇵 - Hostage of an Involuntary Union (@martybhoy1979) reported 14 minutes ago

  Living in a cost of living crisis and @virginmedia whack your bill up an extra 30% for the same service causing you to go overdrawn & get an unauthorized overdraft fee from your bank, great job guys! 30 days notice going in!!

• 
  Neil (@Mr_Neil_81) reported 15 minutes ago

  @virginmedia Can someone from VM please reach out to me about logging a complaint? There must be an email address I could send the details to. Thanks

• 
  Tills (@tillymeehann) reported 22 minutes ago

  @virginmedia As far as I know yes, just before the Internet goes off the tv goes pixilated too. The problem is intermittent, some days it doesn't go off at all and then others it's on and off all day. It's just frustrating

• 
  Emma Sutherland (@Stockers71) reported 22 minutes ago

  Utterly disgusted with @virginmedia customer services. The way they are treating my 80year old visually impaired mother is a disgrace!!!

• 
  Jon (@ParaBellum198) reported 23 minutes ago

  @virginmedia Yeah it’s literally just sent me a txt then put the phone down

• 
  alister cartwright (@cartwright90) reported 24 minutes ago

  @virginmedia Yes it does say theres a problem and aiming to resolve by 17.50 today. So no internet or tv for a whole day. This is happening on a re occuring basis. Not only now i cant work from home im basically paying for a package which can hardly be used as 75% of the time theres issues.

• 
  Rob Oldfield (@ROldfieldDesign) reported 25 minutes ago

  @virginmedia 3 hours it’s been down and yet no response, losing time and money

• 
  nostalgia (@teh_nos) reported 28 minutes ago

  @virginmedia It's not that it was broken it's that it's just oddly hard to find that page. Weird navigation really.