Virgin Media outages and service status in Crawley, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Crawley, including 1 direct report.
- The most common problems reported in this area mention Internet and Wi-fi.
- The most recent signal from this area was received Aug 28, 3:45 PM GMT+1.
- Internet (88%)
- Wi-fi (13%)
The latest reports from users having issues in Crawley come from postal codes RH11 and RH10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Crawley, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Caterham, Dorking, Redhill, and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley
|
Wi-fi | 7 hours ago |
|
Caterham
|
Internet | 2 days ago |
|
Crawley
|
Internet | 2 days ago |
|
Crawley
|
Internet | 9 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, EnglandHi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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Trevor Graham (@MrTG_Tweets) reported from Redhill, England@itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.
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Mitch (@ColynMitchell) reported from Crawley, England@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
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Steven (@Stevenorient) reported from Crawley, England@Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.
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Robert groves (@Robert_Groves69) reported from Crawley, England@virginmedia no service again sort it out virgin, #useless #nohelpinsight
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Eddie Vermeer (@Eddie_Vermeer) reported from East Grinstead, England@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Colin Maddocks (@colin_maddocks) reported from Crawley, England90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
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Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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JAKE (@JAKES_PHOTOS) reported from Redhill, EnglandSo as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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Answers in Reason (@answersinreason) reported from Redhill, England@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Christine Smith (@RoughieSmith) reported from Redhill, EnglandAlmost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
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Ge (@Georgiaknipe) reported from Broadbridge Heath, England@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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Charles Brittain (@CharlesB2T) reported from Burgess Hill, England@virginmedia how do I simply cancel my account on a chosen date? It seems impossible to arrange this on your website or app.
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Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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Alison Braganza 🌟💙 (@alibeeson) reported from Crawley, England@virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID
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Dean Woods (@deanwoods) reported from Horley, England@NikkiR322 @bt_uk We've lost @FreeviewTV TV signal too in #Horley, Surrey. Working still on Virgin Media TV
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Ben Barrett (@BAAAAAAAAAAAAB) reported from Crawley, England@virginmedia making isolation harder with poor/no Wi-Fi
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Charles Brittain (@CharlesB2T) reported from Burgess Hill, England@virginmedia I only found this out by talking to the engineers working at getting us all attached again, down our road, but if we don't know this, it looks as though it is your equipment which is at fault. To be fully kept up to speed with real info, will stop nightmare thoughts from growing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇬🇧 Andy🇬🇧 (@4peterborough) reported@virginmedia What’s the point? Everyone is suffering the same problem. I’m sure if you check on social media you see people do not like this function
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Bartłomiej Hajduk (@bart_hajduk) reported@virginmedia I've written to the local council, hopefully they will enforce the repairs or issue a fine.
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Stephen Maddock (@stephenm68) reported@j_ball13 @virginmedia They don’t alas. Day 30 of no services here and nobody customer-facing can say what the engineers have done or are going to do.
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Ally (@allypetrie81) reported@virginmedia must be the most incompetent and negligent company I have ever had the misfortune to deal with. Account hacked and a fraudulent email now linked to my account for a month now. Zero help offered and no interest in removing the email. Anyone else had this?
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john (@jhargie4) reported@o2 @virginmedia @Virgin CEO LUTZ SCHUELER seems only your bot accounts actually care about the customer
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Ashley Blick (@ablick1986) reported@virginmedia I’ve had SkySports add on without requesting this. Customer support saying 30 days notice required. Anyone else had this? This is fraud!
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Dmh (@Dmhches) reported@virginmedia I am having wi fi issues now, I haven’t been able to access the red button on sky sports for some time now and frankly I’m fed up. Please can you advise on the current wi fi issues and what options I have for exiting my contract without penalty
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faye (@fayfreddie10) reported@virginmedia @moonpeach212 @virginmedia why don't you just release people from contracts when you cannot provide a good service.. ive had enough and will contact the Ombudsman now..
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Jim Davies (Ex Labour Voter & Member) (@Davies133) reported@virginmedia 30 minutes and counting waiting for someone on your retentions line to pick up the phone!!! It looks like I'm not alone in wanting to leave. Is this what counts for customer service? 😡
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Frankie Smith (@frankiesmith74) reported@virginmedia you have failed to install broadband at my new property as part of home move service. I have been promised engineers will attend each day for last 3 days - no sign! I’ve asked for updates - nothing! I’ve been told I’ll be contacted by Area Manager - nothing! Terrible