Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 01/28/2026 18:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Leatherhead, Reigate, Redhill, Balcombe, Crawley, Horsham, Caterham, Dorking and Burgess Hill.

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City Problem Type Report Time
United KingdomLeatherhead Internet
United KingdomReigate Internet
United KingdomLeatherhead Internet
United KingdomRedhill Internet
United KingdomBalcombe Internet
United KingdomCrawley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • alibeeson Alison Braganza 🌟💙 (@alibeeson) reported from Crawley, England

    @virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID

  • Mrs_Spurs_1882 Lisa 💜💜 (@Mrs_Spurs_1882) reported from Horley, England

    @virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.

  • LemmyBarnett 𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀 (@LemmyBarnett) reported from Horley, England

    @virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".

  • ItsKatieC0mpt0n 凱蒂 (@ItsKatieC0mpt0n) reported from Crawley, England

    @virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

  • SamuelGoddard17 Samuel Goddard (@SamuelGoddard17) reported from Crawley, England

    @zeninternet after 15 years. 5 phone calls later, 3 hours of being on hold, I have finally managed to cancel my @virginmedia account. Look forward to using my new internet connection with you!

  • Angelaf61260621 Angie💙 (@Angelaf61260621) reported from Redhill, England

    @virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2

  • XxRouseyUkxX David Rouse (@XxRouseyUkxX) reported from Crawley, England

    @virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty

  • Angelaf61260621 Angie💙 (@Angelaf61260621) reported from Redhill, England

    @virginmedia That's who I've been talking to. Spoke to Sabine who has fixed it I think for 4th March. 2 others who couldn't help me, of which was rude and uncaring. All told me different things. It appears its an area fault, which the first one didn't confirm

  • EntertainerJoel JoelTheEntertainer (@EntertainerJoel) reported from Redhill, England

    Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!

  • sophieholmes_ sophie (@sophieholmes_) reported from Horley, England

    @virginmedia can you confirm what the issue is with wifi in the RH6 area please?

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Redhill, England

    TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.

  • StitchMusicGFI Stitch Music (@StitchMusicGFI) reported from Crawley, England

    @virginmedia We have spoke to everyone… you’re just doing a bad job… you need to sort your staff because they’re all lazy bastards who clearly just can’t be bothered… it’s been 2 months… you credit our account but that doesn’t make up for it

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.

  • dannyb0y1969 Danny Wootton (@dannyb0y1969) reported from Crawley, England

    @virginmedia woke up to no internet this morning, can't get an engineer slot until SATURDAY morning 😰😰😰 do u think being without the internet for FOUR full days is even remotely acceptable? Utterly shocking service. Disgusting.

  • LewisFFC17 Lewis H (@LewisFFC17) reported from Leatherhead, England

    @virginhelp is there a reason my virgin media is down in the leatherhead area?

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia we're getting really slow WiFi speeds on all Apple devices using the new Hub 3.0. Android devices are okay. It's just iPhones and iPads that are on a go slow. Any advice/tips to solve this?

  • iamnotthelotus Geoff Low (@iamnotthelotus) reported from Redhill, England

    Usual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SupremacyUtter We Want Our Ball Back (@SupremacyUtter) reported

    @virginmedia when you screw up this big you really ought to consider some refund... we can't even contact you or look it up on your website because you can't handle the customer complaint volumes. Fingers in ears... la la la la la. #badservice

  • Sparkles_Debz Debbie (@Sparkles_Debz) reported

    @virginmedia problem with total blackout + no broadband Sunday. Ensure refunds are processed for all effected. @Ofcom ✅

  • cj_buzz Sutton_CW (@cj_buzz) reported

    @virginmedia i am smelling a denial of service attack… hopefully you will give all customers free movies for rest of year to compensate

  • button_connor BEANIE NATION (@button_connor) reported

    @virginmedia WTF I cant get on website my tv is out plus internet and phone. I try and ring all I get and I quote “ all ower team is busy please call again later bye and auto hangs up “so this is really good I can’t wait for my contract to be up so I can leave this bad service

  • GemmaMildenhall Gemma Mildenhall-Perry (@GemmaMildenhall) reported

    @virginmedia my tv channels all gone off error code V53. Your website not working so can’t use service checker.

  • hanibal281288 Hannah Hitching (@hanibal281288) reported

    @SwindyMiller @virginmedia Having the same but can’t get on website, tried to ring customer services and they cut you off as too busy, stuck in a big queue via chat and down detector have had over 10000 people complain of the same issue

  • CathPuri Cath Puri (@CathPuri) reported

    @virginmedia No virgin media live tv right now! What's going on?! Can't get through to Virgin on phone as operators are "very busy", plus the tv error webpage is down. Clearly something is wrong but no posts from Virgin to explain. Amazing service.

  • lollyplant Lorraine Plant (@lollyplant) reported

    @virginmedia @JemmaPownall That's not working

  • lanerobertlane Robert Falla-Louvét 🔭🪐🚀 (@lanerobertlane) reported

    @virginmedia @SwindyMiller You know you're website that you're linking people to isn't working either, right?! This isn't an isolated image - you must have a major increase in volume of people tweeting you all of a sudden to realise this isn't an isolated issue?

  • gryffenstrong Muuuuumy to Zac & Eilz 🏴󠁧󠁢󠁳󠁣󠁴󠁿🐒🦄 (@gryffenstrong) reported

    @virginmedia Hi guys - is there a full blackout of services including your website in Glasgow? Whole area is down.