Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 11/29/2025 03:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Crawley, Redhill, Caterham, Burgess Hill, Leatherhead and Horley.

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City Problem Type Report Time
United KingdomCrawley Internet
United KingdomRedhill Internet
United KingdomCrawley Internet
United KingdomCaterham Internet
United KingdomCaterham Internet
United KingdomRedhill Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia been on the phone for 30 minutes trying to get lack of internet sorted. Myself and neighbours on two year old virgin and all have issues but you cannot detect any. You cant access you technicians diary either so #unresolved. #frustrating @richardbranson

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.

  • wotawomandiary Claire (@wotawomandiary) reported from Crawley, England

    @virginmedia Not sure what that means, but I’ve called three times and I have the same message saying you are aware of the problem

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓

  • Stevenorient Steven (@Stevenorient) reported from Crawley, England

    @Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.

  • hms1967 Harvey (@hms1967) reported from Crawley, England

    @virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia Great well this happened a few weeks ago too so be good to not lose my service again.

  • Sexley28 Natalie Exley (@Sexley28) reported from Crawley, England

    @virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔

  • Robert_Groves69 Robert groves (@Robert_Groves69) reported from Crawley, England

    @virginmedia no service again sort it out virgin, #useless #nohelpinsight

  • anjiMD TheRealAngelinaDavey (@anjiMD) reported from Crawley, England

    @virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.

  • wotawomandiary Claire (@wotawomandiary) reported from Crawley, England

    No internet in my area for 5 days now @virginmedia this really sucks!!!! #RH10 #NoInternet #VirginMedia

  • Sexley28 Natalie Exley (@Sexley28) reported from Crawley, England

    @virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia Thanks but my postcode not recognised and already been there done that. Have seen some of your guys by the box outside and all sorted apparently. Your customer services are supposed to be ringing me back with and engineer appointment which I don’t need.

  • Charlie_A_Toon Charlie Toon (@Charlie_A_Toon) reported from Crawley, England

    Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise

  • barriescott jake lucas (@barriescott) reported from Crawley, England

    @virginmedia so I have a problem with my internet so I go to use my personal hotspot only to discover you have removed it not happy

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CherrySays_ WallFlower (@CherrySays_) reported

    @virginmedia Yeah I checked that already, there’s no outages in the area. But you can’t help me cos your own systems aren’t working. And I can’t use your app for hub4

  • ChrisPo44928048 JustPokeNow (@ChrisPo44928048) reported

    @virginmedia @virginmedia there is no way to contact you to cancel services since the price increase. Contact centre cuts you off. Webchat is now sitting at 3 hours with no response. Provide some kind of online form. I will be cancelling DD soon and referring to this as cancellation notice.

  • ChrisMobile1 The Bhoy Chris (@ChrisMobile1) reported

    @virginmedia I have phoned over 12 times in the last week, waited in a queue for nearly 5 hours and been cut off everytime. Evntually got through today and was advised to callback as system down. Requested a callback was advised no chance of that happening.

  • _JarrodPatrick Jarrod (@_JarrodPatrick) reported

    @virginmedia I’ve just checked and seen you have overcharged me this month after I was promised by your colleagues that the problem had been resolved - all after YOUR colleague wrongly informed me to ‘upgrade’ my package and quoted me a different price. Can I get some help?

  • dperkins84 Daniel (@dperkins84) reported

    @virginmedia If I can get a wifi signal when I get in I’ll give it a go

  • 1littleroo roo (@1littleroo) reported

    @virginmedia See above tweet, I have been trying to call to cancel my internet as the contract is up 27.02.2022. Been put through to cancellation team but just placed on hold and then cut off after 25 mins {your end} before I could speak to anyone. This has happened 8 times, not good enough.

  • misstraceylloyd Tracey Lloyd (@misstraceylloyd) reported

    @virginmedia Thanks. I’ll try that. It used to be so easy to get in touch. Website had errors. Phone cut off. It’s not easy 🥲

  • debbiecrowther1 debbie crowther (@debbiecrowther1) reported

    .@virginmedia Love it when I hold on for over 25 mins only to be cut off when someone eventually answers! Yes you can cancel without penalty due to price rises but only if you can get to speak to someone. Oh and this is after someone answered and placed me back in the queue

  • panicdragon8784 Panicdragon8784 (@panicdragon8784) reported

    @virginmedia It was an outage though the broadband has been off at least for a few hours every day the past three days

  • j2ktu Katie (@j2ktu) reported

    @virginmedia what number do I ring so I can cancel my subscription?