Virgin Media Outage Report in Crawley, West Sussex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Dorking, Horsham, Burgess Hill, Redhill, Crawley and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Internet | |
| Horsham |
Total Blackout | |
| Horsham |
Internet | |
| Burgess Hill |
TV | |
| Redhill |
Total Blackout | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
-
Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
-
Glen Battams©
(@dyllan08) reported
from
Burgess Hill, England
@virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin
-
Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
-
Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.
-
Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I have complained... feedback or solving my problem has been none!!!!
-
Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
-
Vishal Aggarwal 🧢
(@vishalagga) reported
from
Crawley, England
@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
-
Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
-
Emma Cooper
(@emcooper2) reported
from
Tandridge, England
@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
-
Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!
-
Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
-
Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
-
Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
-
Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
-
Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
-
Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
-
Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.
-
Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia No. The reference was not given to me. But the complaint was logged.
-
Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
-
Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Stephen Laughlin
(@StephenLaughli7) reported
@virginmedia is anyone actually working? Customer services??
-
4qdudes
(@4qtwits) reported
@virginmedia Internet playing up AGAIN! Seems like same issue as 3 times last month. Images not loading, pages not responding and hanging and at times returning the reload blank page even on virgins website! WN7 5RJ Leigh Area.
-
tasha
(@tashaplumb) reported
@virginmedia how can you justify a huge exit fee when we wanted to stay with Virgin but you don’t provide a service to our new area? It was not made clear how limited your service areas are.
-
Daniel Wilcox
(@danwilcox82) reported
. @virginmedia is a joke. They’ve failed to cancel my phone contract, after I gave notice. They have cancelled tv and broadband but Then signed me up for phone for 12 months, despite me having sent their equipment back. Impossible to speak to a person too. Rubbish!
-
Sam Rigg
(@Sam_Rigg1) reported
@WilliamHaymonds @virginmedia Well why don't they fix it then if they want me to shut up
-
Hilary Steel
(@HilaryJSteel) reported
@virginmedia 1) play a show 2) pause it 3) go back out of the show to go back in. Im more concerned about how my number has been given out to a database of something and that your speeds are naff but a few doors down they are really good...how can I get a non sold out phone number? Thanks
-
✈ Welshmonitor ✈
(@Welshmonitor) reported
@virginmedia Is there a problem with mobile network in the Abergavenny (NP7 area) Monmouthshire please?? If so what is the estimated resolution time??
-
Ollie Toogood
(@OllieToogood) reported
@virginmedia I shouldn’t have to argue why you charge me an extortionate amount to communicate with you? Do you care about the customer? I’m at a load why it’s right?
-
Hwood
(@joeholden1980) reported
@virginmedia Hi its regarding my cable package. I was told repeatedly its part of my terms & conditions of my contract that i have to pay before being put through to the resolution centre
-
Stephen Laughlin
(@StephenLaughli7) reported
@Virgin @virginmedia @ItsBigZuu Should this be changed to not connecting? Been waiting over an hour to contact customer services just as fast as your so called broadband...more like dial up 😡