Virgin Media Outage Report in Crawley, West Sussex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 09: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Horsham, Redhill, Leatherhead, Caterham, Balcombe, Dorking and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Crawley |
Total Blackout | |
| Horsham |
Wi-fi | |
| Redhill |
Total Blackout | |
| Crawley |
Internet | |
| Leatherhead |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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Colin Maddocks
(@colin_maddocks) reported
from
Crawley, England
90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Denise oneill
(@com_oneill) reported
@virginmedia still no service ? Over a week of signal dropping constantly 😡 . WHEN IS VIRGIN GOING TO FIX THEIR PROBLEM? 😡😡😡😡
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Amanda Mansell
(@amanda_mansell) reported
@virginmedia I’ve been on hold for over half an hour. All I need is a new hub! You sent an engineer I didn’t book! Now I’ll be charged for not being at home! Your system is broken, your customers service is non existent.
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Stanley Franks
(@Stanners_SSBM) reported
@virginmedia no internet in OX4 area of Oxford, disconnected router several times and virgin media website says there should be no issues but outage reporter says others are experiencing issues as well
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Heidi.Ж
(@KrKoKiKhKeKy1) reported
@virginmedia I've just had an email & my bill has jumped up by another £10, I would like to know why as I don't have a big package or sports & I don't use the house phone. My internet keeps cutting out & I never got an upgraded internet box.
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Graeme Brown
(@gm_brown2) reported
@virginmedia Have already called your line earlier on and been told it is now 18 April at the earliest. Not a great service!
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💎 DeFi Maximus 💎
(@defimaximusgems) reported
@virginmedia is there a reason why broadband engineers have had to visit my street nearly every day for the last 2 years??? I’m getting engineer text messages every week because the broadband goes down almost daily. Does anyone know the reason??? 🛑
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Yai
(@yai_alvarez) reported
@virginmedia @PRIMORDI4L My connection is down since around 8minutes ago. Please, fix it!
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Amanda Mansell
(@amanda_mansell) reported
@virginmedia 2 hours of my time waisted this morning trying to get a new hub sent to me! And the unhelpful woman hung up on me, prior to which she agreed I should cancel my contact with you! Can your service get any worse??!
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WyrdKnitting
(@KnittingWyrd) reported
@Number25CF @virginmedia It took me about an hour to cancel on Tuesday. Use the live chat function on their website. It will transfer you to Whatsapp and you can cancel that way. Much easier than trying to call them.
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Rob Watson
(@Mrw64Rob) reported
@virginmedia at present I pay £78 monthly for your service, too expensive. My bank account tells me £90 will be taken tomorrow. When was I notified of the increase? I really need to change my supplier.