Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 01/14/2026 02:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Redhill, Balcombe, Crawley, Horsham, Leatherhead, Caterham, Dorking and Burgess Hill.

Loading map, please wait...
City Problem Type Report Time
United KingdomRedhill Internet
United KingdomBalcombe Internet
United KingdomCrawley Internet
United KingdomCrawley Total Blackout
United KingdomHorsham Wi-fi
United KingdomRedhill Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)

  • mr_coops Martin Cooper (@mr_coops) reported from East Grinstead, England

    @TrekinTech @virginmedia Looks like a Wi-fi problem ;)

  • JMRChauffeurs JMRCS (@JMRChauffeurs) reported from Crawley, England

    @virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.

  • AndyCockell Mr.Cocktail 🍸 (@AndyCockell) reported from Dorking, England

    @virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.

  • RealAndyCowen Andy Cowen (@RealAndyCowen) reported from Redhill, England

    @virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia No. The reference was not given to me. But the complaint was logged.

  • mattie_b83 mattieb (@mattie_b83) reported from Crawley, England

    What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    @matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!

  • zimoza90 Tony Woodley (@zimoza90) reported from Burgess Hill, England

    @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

  • emcooper2 Emma Cooper (@emcooper2) reported from Tandridge, England

    @virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StuMc40 Stuart McIntosh (@StuMc40) reported

    @virginmedia I have tried to contact your Resolution Team, then your customer service team to cancel my contract over the way I have been treated by #VirginMedia both 150 and 0345 454 1111 has a continuous tone. Can you offer me an alternative please?

  • ClaireJen79 Claire Jennings (@ClaireJen79) reported

    @JohnnyDude1983 @virginmedia Sucks tho dosnt it we have to try so hard to get a good deal then they give us identical deals at different prices they really are crooks lol I usually swap between virgin and sky so I'm a new customer each time lol but I got same price so thought sod it this year lol

  • vinf_net Simon Gallagher (@vinf_net) reported

    @julian_wood We have a 4G router as backup for the very rare virgin media outage (like the time they cut my cable and it was off for 3 weeks) but it’s largely useless as data package on PAYG SIM last less than an hour if any of the kids devices are on! PS4 looking at you!

  • gchicco 𝒢𝒾𝒶𝓃𝒻𝓇𝒶𝓃𝒸𝑜 𝒞𝒽𝒾𝒸𝒸𝑜 (@gchicco) reported

    @virginmedia Service page says no problem. Now it's better but been having severe issues for the last three days in a row.

  • JayDoyleDJ Jamie Doyle (@JayDoyleDJ) reported

    @virginmedia i have a wired pc experiencing the same issues, its been on and off for weeks now.

  • Jay63646881 Jay (@Jay63646881) reported

    @virginmedia a new record for yourself this must be, no reliable service since October! Had two engineers out in this time and both claimed to have fixed it had a new hub installed was told that will fix that problem, internet dropping 8-9 times a day for 30m plus.

  • showmebadgers Rob Plant 🇮🇪🇮🇪🇮🇪🇮🇪🍀🍀🍀🍀 (@showmebadgers) reported

    @virginmedia Hi ML ok so I’ve done the reset as mentioned. Now I still have the white light, I have a green phone, green arrows & green WiFi signal but STILL no connectivity on any device!!

  • Sharpy_G Sharpy (@Sharpy_G) reported

    @StuMc40 @virginmedia call up as new customer you’ll get through almost instantly, that’s the only way you can talk to anyone. Unfortunately they “can’t” help you either. #virginmedia #poorcustomerservice #RipOffBritain

  • Anil89702453 Anil (@Anil89702453) reported

    @Khalsa_Aid @virginmedia Please help me someone with 50000 rupees

  • StuMc40 Stuart McIntosh (@StuMc40) reported

    @Sharpy_G @virginmedia I guess you're right. Each complaint is met with a proforma of lies stating they've tried to contact me by 'phone (lie) & email (lie), as I've failed to respond to these fictional contacts they assume I'm happy with them. No doubt they produce those figures as success