Virgin Media Outage Report in Crawley, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 03:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Dorking, Horsham, Burgess Hill, Redhill, Crawley and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Internet | |
| Horsham |
Total Blackout | |
| Horsham |
Internet | |
| Burgess Hill |
TV | |
| Redhill |
Total Blackout | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I have complained... feedback or solving my problem has been none!!!!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
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Ben Barrett
(@BAAAAAAAAAAAAB) reported
from
Crawley, England
@virginmedia making isolation harder with poor/no Wi-Fi
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Vishal Aggarwal 🧢
(@vishalagga) reported
from
Crawley, England
@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
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Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!
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Glen Battams©
(@dyllan08) reported
from
Burgess Hill, England
@virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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trevor tuffin
(@trevortuffin) reported
@virginmedia WELL BEING AS YOUR COMPANY IS NO LONGER FIT FOR PURPOSE I WILL NOT BE RENEWING MY CONTRACT AFTER IT EXPIRES INDEED I AM CONTEMPLATING UTALISING LEGAL PROCEEDINGS FOR GROSS BREACH OF CONTRACT AS YOUR SERVICE IS ABYSMAL.
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Chewy
(@_Chewy1) reported
@virginmedia how do i cancel my contract. Internet is a load of **** disconnects whilst im working everyday
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Five ways
(@fivewaystobe) reported
Such terrible service from @virginmedia. Our router is kaput. Managed to create a fixed IP address on one device but two of us can't work/homeschool. Not sure how they think we're going to pay for the huge price rise. Helpline either cuts us off or tells us to reboot. Not helpful
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Myke
(@mykorl) reported
@itsnisi_ @virginmedia There’s a known problem today. On their app it says the estimated time to fix it would be 14:10 which has gone by now lol. You’re not the only one having the issues. Virgin are useless!!
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Habib-Ur Rehman
(@HabibUr13972291) reported
@virginmedia Tried it all, ethernet, no ethernet, in and out of safe move. Can't believe your asking basic questions like that but I've been through all this evidenced by all the calls to virgin media, for your information, the speed is only slow between 6&10pm everyday, and random times also
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Neil Moore
(@icthead) reported
@virginmedia I'm guessing the silence from @virginmedia means that you don't want me to report my service problems and issues via webchat or email (because my virginmedia phone isn't working). Maybe @toobbroadband will be better ... not long now.
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fash mag **** 👄
(@notorious_twub) reported
@gcollyer1982 Don’t go with Virgin media, constant black outs and their customer service is shocking
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Andy Mcknight
(@AndyMcknight67) reported
@virginmedia I recently got a new hub which feels like I have received someone else’s because now I have different problems like it just drops out. Also I have a booster which will not connect to it. The engineer told me they are the obsolete ones. Can I have the new one please and a new hub
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nisi
(@itsnisi_) reported
@virginmedia My internet isn’t working and I’m trying to work from home, the internet is super slow when it does connect despite me upgrading the whole package a few weeks ago and now I don’t have a connection at all
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WhatRachelDid
(@Raycle) reported
@virginmedia Told the automated service my requirements & waited 30mins to get though to an adviser. Finally got to speak to someone & when I said I wanted to leave I was put on hold... still on hold 20mins later?? I’ve been a customer with you for 6yrs not good at all.