Virgin Media Outage in Crawley, West Sussex, England

@virginmedia The tests haven't found any issues (which isn't a surprise).

@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia

@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!

@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You

@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.

Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off

Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔

@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away

@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode

@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area

@virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!

@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving

@Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)

@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬

@virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check

Virgin media is the worst internet around

@virginmedia more terrible customers service. Make a complaint - nothing heard, try and call - on hold for hours and now no service - absolutely appalling.

@virginmedia over a month now since my complaint, still waiting for someone to contact me #poorcustomerservice

@TashaHall @virginmedia Glad you called, I said I was going to do this for her. She's paying way too much. When I was a customer my experience with @virginmedia was shocking.

@virginmedia is so ****! Literally dropping all the time which means my toddler throws a tantrum as Peppa has frozen. Absolute waste of money. And to think they sent an email to say they've upgraded coverage at no cost. June cannot come quick enough. Frauds

Is @virginmedia the most unreliable broadband on the planet? Coupled with the most useless customer service. Got up at 6 to prepare a meeting, no broadband, having to tether my phone. Total crock of ****.

@virginmedia I am uncontacable on my mobile now incase of emergencies due to the error msg!! I had better not loose my mobile number! Please sort your mess out ASAP!! your service is atrocious!

@virginmedia why do my bills get more expensive every month when your service is just getting worse and worse?

@virginmedia My service isn’t working No WiFi No television Account no. 327223503 Get it sorted

@virginmedia called over a month ago, spent over 4 hours on the phone trying to cancel my contract! After hours of being passed to pillar and your staff disconnecting the line! The contract is still live!! Absolute joke! Can someone sort it out before I go to your regulator!