Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 03/05/2026 12:10

March 05: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Crawley, Burgess Hill, Balcombe, Redhill, Leatherhead, Reigate and Horsham.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrawley Internet
United KingdomBurgess Hill Internet
United KingdomBalcombe Internet
United KingdomRedhill Wi-fi
United KingdomBurgess Hill Phone
United KingdomCrawley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off

  • korondijoco korondi joco (@korondijoco) reported from Horley, England

    @virginmedia Can that diagnose problems with the router?

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia

  • colin_maddocks Colin Maddocks (@colin_maddocks) reported from Crawley, England

    90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!

  • korondijoco korondi joco (@korondijoco) reported from Crawley, England

    @virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?

  • marnieisabella_ marnie isabella ☀︎︎ (@marnieisabella_) reported from Tandridge, England

    Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔

  • answersinreason Answers in Reason (@answersinreason) reported from Redhill, England

    @virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.

  • itsmeinleek Adam Dolphin (@itsmeinleek) reported from Redhill, England

    @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

  • tillett81 Noplace4heroes (@tillett81) reported from Edenbridge, England

    @virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz

  • Eddie_Vermeer Eddie Vermeer (@Eddie_Vermeer) reported from East Grinstead, England

    @virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

  • JefferyOllie Ollie Jeffery (@JefferyOllie) reported from Redhill, England

    @SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia The tests haven't found any issues (which isn't a surprise).

  • korondijoco korondi joco (@korondijoco) reported from Horley, England

    @virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...

  • TheGearing Peter Gearing (@TheGearing) reported from Edenbridge, England

    @VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media

  • mersthamsue susan vinnicombe (@mersthamsue) reported from Redhill, England

    @virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

  • 2pintsuk Tel (@2pintsuk) reported from Redhill, England

    @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

  • joe__johnson__ Joe Johnson (@joe__johnson__) reported from Crawley, England

    @virginmedia broadband has just gone down in Crawley (RH postcode)

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sopphhhhr sophie. (@sopphhhhr) reported

    @virginmedia can someone please private message me about an urgent query? I need an email address to contact you to resolve a credit issue which you have made a mistake on

  • clarityBee87 Christina Blake (@clarityBee87) reported

    @virginmedia we have no wifi, to or landline in the LU3 area of Luton. Please advise when the service will be back on.

  • drthomasbrand Dr Thomas Oosthuizen (@drthomasbrand) reported

    @virginmedia RP, I have spoken to two different people, yesterday, not my first attempt, one called Mari, and then David... not resolved, transferred to and fro. Please give me a real number and name where I can solve this issue. I really have other work to do

  • derekarmson Derek Armson (@derekarmson) reported

    @virginmedia I cannot call my dedicated support person, I cannot get through on 0345, I cannot get through on WhatsApp and I cannot login as you are not recognising my email address and password which I used to install the Virgin Go app but is not now working. I repeat HELP!

  • tina_rgb Tina (@tina_rgb) reported

    @virginmedia Hub 4 is in modem mode with default settings, router is using autoselect (Auto negotiation) for speed and duplex. No issues with router as all other connections are constantly 2500Base-T full-duplex. Only issue is between router and Hub 4.

  • sbakshi84 Sanjeev Bakhshi (@sbakshi84) reported

    @virginmedia how do I lodge a complaint if I am waiting for installation, I.e. I cannot yet register for the online account? Is there an email address I can send an email to?

  • JoannieO Joan Donaghy (@JoannieO) reported

    @virginmedia No because I couldn't remember the former details. I spoke to Romeo and he had changed the details for me but won't let me sign in with new details

  • CooksonKeeley Mince Magician (@CooksonKeeley) reported

    @virginmedia who do I have to bribe to get someone to send an engineer out to fix your broadband?

  • ahmed81778152 ahmed (@ahmed81778152) reported

    @virginmedia I'm leaving virgin mobile because so many problems your network signal very low always 1or 2 Bar signal today I cancelled my contact bye bye

  • EdHayne Ed Hayne (@EdHayne) reported

    @virginmedia Amazed you don't have that service. Most companies do to aid customer service. There's no issue in the local area. It's an issue with our service?