Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Dorking, Horsham, Burgess Hill, Crawley and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
Wi-fi | |
| Dorking |
Internet | |
| Horsham |
Total Blackout | |
| Horsham |
Internet | |
| Burgess Hill |
TV | |
| Redhill |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Steven
(@Stevenorient) reported
from
Crawley, England
@Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine
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TheRealAngelinaDavey
(@anjiMD) reported
from
Crawley, England
@virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.
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Harvey
(@hms1967) reported
from
Crawley, England
@virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How
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Rob Procter
(@RobertProcter) reported
from
East Grinstead, England
@virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia No. The reference was not given to me. But the complaint was logged.
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..
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Iain
(@Skiddles1985) reported
from
Crawley, England
@matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Charlie Toon
(@Charlie_A_Toon) reported
from
Crawley, England
Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.
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Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.
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JMRCS
(@JMRChauffeurs) reported
from
Crawley, England
@virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled
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Emma Cooper
(@emcooper2) reported
from
Tandridge, England
@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
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mattieb
(@mattie_b83) reported
from
Crawley, England
What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"
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Tony Woodley
(@zimoza90) reported
from
Burgess Hill, England
@virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService
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Lee Millard
(@leemillard1979) reported
from
Crawley, England
@virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..
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Iain
(@Skiddles1985) reported
from
Crawley, England
Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Molloy
(@JamesLMolloy) reported
@virginmedia Its now changed to 12 tomorrow for a fix. What is the actual reason for this outage? I can see its happening across areas of Birmingham so what has caused it ??
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arlo louise
(@ArloLouise) reported
@cityofthedxmned @virginmedia Oh they’re ******* awful, been sat here w no internet all day n they’re like aw sorry no compensation unless it’s been gone for a unicorns suspected life expectancy x
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Kevin Robinson
(@westborokevin) reported
@virginmedia I'm now demanding meeting with customer service manager
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John (Eggsy)
(@EggsyGLC) reported
@virginmedia I been on the phone three times this evening and no one could help me. I have lodged a complaint via the link on your Web site. Please address this ASAP.
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K ☘️
(@Kieronocall) reported
@virginmedia I’ve done that 3 times over the last 6 days. I’ve wasted hours for the issue to be resolved. You’re happy to take £105 out of my bank every month. Your customer service is beyond poor. Nothing personal mate, but it’s extremely frustrating.
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Kevin Robinson
(@westborokevin) reported
@virginmedia Why do you tell customers that you can only deal with them via WhatsApp and then link it to a bot which repeatedly asks the same question? Truly awful customer service. Been trying to resolve an issue since 17th November
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James Voakes
(@jvoakes2000) reported
@virginmedia Hello. Unfortunately it would seem you've messed something up on my account because my box still says I'm not subscribed to anything, yet if I log in it says I am (obviously) but the service page says I don't have a service from you! Oh and I didn't agree to paper bills either!
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Judith
(@RoodJood) reported
@virginmedia @bondbarton Must be a major issue as timeframe is now 11am tomorrow for TV & Broadband.
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Kevin Robinson
(@westborokevin) reported
@virginmedia It doesn't work. It just repeats the same question again and again. Once the connection closes it will start whole process again. Been trying since 17th November to resolve issue. I can't spend hours sitting on WhatsApp. At point now where I'm demanding a face to face meeting.
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Tash
(@MicaMica100) reported
@virginmedia I have already done this as per my original tweet. This is a problem in the area as already stated given the number of others with the same issue. Please can this get sorted now. Thanks