Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 11/29/2025 21:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Crawley, Redhill, Caterham, Burgess Hill, Leatherhead and Horley.

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City Problem Type Report Time
United KingdomCrawley Internet
United KingdomRedhill Internet
United KingdomCrawley Internet
United KingdomCaterham Internet
United KingdomCaterham Internet
United KingdomRedhill Internet

Community Discussion

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Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia No. The reference was not given to me. But the complaint was logged.

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.

  • mr_coops Martin Cooper (@mr_coops) reported from East Grinstead, England

    @TrekinTech @virginmedia Looks like a Wi-fi problem ;)

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)

  • JMRChauffeurs JMRCS (@JMRChauffeurs) reported from Crawley, England

    @virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..

  • RobertProcter Rob Procter (@RobertProcter) reported from East Grinstead, England

    @virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob

  • RealAndyCowen Andy Cowen (@RealAndyCowen) reported from Redhill, England

    @virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

  • zimoza90 Tony Woodley (@zimoza90) reported from Burgess Hill, England

    @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

  • mattie_b83 mattieb (@mattie_b83) reported from Crawley, England

    What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.

  • emcooper2 Emma Cooper (@emcooper2) reported from Tandridge, England

    @virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    @matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!

  • AndyCockell Mr.Cocktail 🍸 (@AndyCockell) reported from Dorking, England

    @virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Tink_Hayley HayleyH (@Tink_Hayley) reported

    @virginmedia No of course not and now my husband and I are stuck with no internet unable to work from home! You should be paying us for loss of earnings but given your customer service can’t even stretch to providing a dongle that’s not going to happen is it

  • wackerschad Rachel Chadwick (@wackerschad) reported

    @virginmedia want to complain about one of your contractors but have no option on your website apart from snail mail - can you help?

  • Cinosthehedgeh1 CinosTheHedgehog 2010 (@Cinosthehedgeh1) reported

    Virgin media I'm my area is crap it turns off multiple times every single day I'm pissed😡😡😡

  • IrwinofSparkes Irwin Sparkes (@IrwinofSparkes) reported

    @virginmedia But it wouldn’t have to end if your coverage was better. This is Virgin’s shortcoming that we’re paying for. Were virgin to offer internet services and still the customer cancel the contract, merrily charge away. Your argument is an unfair one that penalises the customer

  • johnwithbeard John (@johnwithbeard) reported

    @virginmedia Spent yet more time on phone trying to cancel order since monthly price charged not what promised. One person claimed he could fix price, but confirmation emails never came. So guess I will waste another hour this morning on phone to your customer services

  • stokes_patty Pat (@stokes_patty) reported

    @virginmedia I am absolutely disgusted with the service I am receiving . I paid my bill via your app at 4:18 yesterday morning and still nearly 28 HOURS later it still says that I need to make a payment. When are you going to update the app accordingly.

  • declanshields DECLAN (@declanshields) reported

    @virginmedia I’ve just moved into my new flat and the WiFi connection is so poor in any room that isn’t where the modem is !!!! How do I go about getting a booster?

  • jollypengifts Jolly Penguin (@jollypengifts) reported

    @virginmedia I spent 6 hours on hold on that text service and no one came online. Absolute joke. I've called again and spent another hour on the phone, still nothing. Sent another 2 emails, nothing. I am taking this further, keep being ignored and this is serious

  • bidle_b BidleB (@bidle_b) reported

    @virginmedia do better. Into the 3rd day of outage Herts area, no WiFi or TV service. And no explanations, which is the most frustrating thing. #virginmedia #UKbroadband

  • ItsCosmiccc Cosmic (@ItsCosmiccc) reported

    Sorry for a super short stream today :/ I'm meant to be getting 1gb down and 60mb upload but I was getting 2 upload so the stream was freezing for everyone @virginmedia please fix this. Hoping to be live tomorrow if things are back to normal! 🙏