Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 02/13/2026 06:05

February 13: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Burgess Hill, Crawley, Leatherhead, Reigate, Redhill, Balcombe, Horsham and Caterham.

Loading map, please wait...
City Problem Type Report Time
United KingdomBurgess Hill Wi-fi
United KingdomCrawley Internet
United KingdomCrawley TV
United KingdomCrawley Internet
United KingdomCrawley Internet
United KingdomCrawley TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • TheGearing Peter Gearing (@TheGearing) reported from Edenbridge, England

    @VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media

  • EntertainerJoel JoelTheEntertainer (@EntertainerJoel) reported from Redhill, England

    Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!

  • alibeeson Alison Braganza 🌟💙 (@alibeeson) reported from Crawley, England

    @virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID

  • LemmyBarnett 𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀 (@LemmyBarnett) reported from Horley, England

    @virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia The tests haven't found any issues (which isn't a surprise).

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

  • LewisFFC17 Lewis H (@LewisFFC17) reported from Leatherhead, England

    @virginhelp is there a reason my virgin media is down in the leatherhead area?

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.

  • joe__johnson__ Joe Johnson (@joe__johnson__) reported from Crawley, England

    @virginmedia broadband has just gone down in Crawley (RH postcode)

  • korondijoco korondi joco (@korondijoco) reported from Horley, England

    @virginmedia Can that diagnose problems with the router?

  • XxRouseyUkxX David Rouse (@XxRouseyUkxX) reported from Crawley, England

    @virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty

  • ItsKatieC0mpt0n 凱蒂 (@ItsKatieC0mpt0n) reported from Crawley, England

    @virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??

  • korondijoco korondi joco (@korondijoco) reported from Horley, England

    @virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...

  • Angelaf61260621 Angie💙 (@Angelaf61260621) reported from Redhill, England

    @virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

  • tillett81 Noplace4heroes (@tillett81) reported from Edenbridge, England

    @virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.

  • korondijoco korondi joco (@korondijoco) reported from Crawley, England

    @virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Shian_Denovan Shian Denovan (@Shian_Denovan) reported

    @virginmedia @virginmedia my installation pack was meant to arrive yesterday. I was told I would be given a 2 hour delivery slot but I wasn't, so I waited in all day, had to cancel other plans, and it didn't come!

  • booboobear40 booboobear40 (@booboobear40) reported

    @SkyHelpTeam Do you know when the internet's going to be back up? Btw, your just like Virgin Media. Hard to get a hold of, god awful internet that constantly goes down, and your little "internet checker" always says its A ok when its not.

  • KeelyCarter10 Keely Carter (@KeelyCarter10) reported

    @virginmedia This is a link to customer services, do I select billing? Just to reiterate customer services had already been approached.

  • 1life_liveit15 ben mcgrath (@1life_liveit15) reported

    @virginmedia Once we got through the cancellations lady she advised that to cancel the WiFi element only it would mean payments increase and there’s be a disconnection fee and to cancel the whole thing it’s be a massive fee. Just mixed messages all the time. Really really poor service.

  • AwonMoor Shane (@AwonMoor) reported

    @virginmedia Hi Virgin having problems connect to the internet. Is coverage down in Hackney?

  • Djmc1992 Dan (@Djmc1992) reported

    Another day and another service issue with #virginmedia . I think out of the last three days that's twice I've received "we're aware of a problem in your area" when looking at the service status site. Just get it working, no excuses I just want reliable internet. @virginmedia

  • robertsroz Rosemary Roberts (@robertsroz) reported

    Ok @virginmedia why is my internet not working. I am working from home and it going down today is not appreciated

  • HQK_17 Hqk.17 (@HQK_17) reported

    @virginmedia FIX UR ******* STUPID BROADBAND ***** I ******* HATE YOU RUINED MY LIFE STUPID FUCKIGN PRICKS

  • simon_goodyear Simon Goodyear (@simon_goodyear) reported

    @virginmedia Absolute cobblers! You can’t provide a service so you rip off customers!

  • alantucker Alan (@alantucker) reported

    @virginmedia It’s somewhere in your network so could be anywhere.