Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Horsham, Redhill, Leatherhead, Caterham, Balcombe, Dorking and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Crawley |
Total Blackout | |
| Horsham |
Wi-fi | |
| Redhill |
Total Blackout | |
| Crawley |
Internet | |
| Leatherhead |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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Alison Braganza 🌟💙
(@alibeeson) reported
from
Crawley, England
@virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀
(@LemmyBarnett) reported
from
Horley, England
@virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".
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David Rouse
(@XxRouseyUkxX) reported
from
Crawley, England
@virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia That's who I've been talking to. Spoke to Sabine who has fixed it I think for 4th March. 2 others who couldn't help me, of which was rude and uncaring. All told me different things. It appears its an area fault, which the first one didn't confirm
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Crawley, England
@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Varsha Imber
(@ImberVarsha) reported
@virginmedia Says no issue in our area.
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Louis Ross
(@LouisRoss67) reported
@virginmedia 10 days with No on demand services, 6 phone calls and every time I am told something different, today you’re not even aware of the problem that you were aware of every day last week. Customer service experience the worst yet
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michael
(@Rugby59851011) reported
@VirginMediaIE TV and Internet working intermittently for a few hours at a time.Status checker on virgin media site reports no issues in the area. Any ideas?
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ESB w Keys
(@ESBWKEYS) reported
@ImberVarsha @virginmedia Mine is also down and the router has gone red
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Varsha Imber
(@ImberVarsha) reported
@virginmedia I’ve just called your help desk who’ve told me there are issues with connections in the area
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Alessandro Nardella
(@alexnardella) reported
@virginmedia Really disappointed. I've been a customer for 15 years but my bill has recently gone from £44 to £93. Tried negotiating a new contract but was offered less services for an above inflation price increase. Where is the loyalty in that?
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honeymonster777
(@honeymonster777) reported
@virginmedia Morning, our broadband service keeps dropping for a minute or so every 5-10 mins. Your status checker says all is well but streaming pauses, mobiles drop the WiFi and my work video calling freezes. Can you advise please? Postcode is RM12 5DU. Thx
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Love2knit4love
(@Love2knit4love) reported
@virginmedia Can you please give me a contact number or email for complaints I have had enough of the unprofessional service. I was abandoned at 6pm last night on WhatsApp I assume you close then so I guess it’s procedure just to leave customers hanging half way through sorting an issue 1/1
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Josh Fry
(@JoshFrydEgg) reported
@virginmedia Had a horrible experience on the phone to your team. They have managed to completely mess up the dates for engineers to come to the house and have been cut off a week early. Had a date set for someone to come out which apparently now that appointment never existed?
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Spot the Paul
(@CoolHand__) reported
@virginmedia Another weekend without the service I pay for then