Virgin Media outages and service status in Crawley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Crawley, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- Internet (67%)
- Wi-fi (17%)
- TV (17%)
The latest reports from users having issues in Crawley come from postal codes RH11 and RH10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 12: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Crawley, England
The most recent Virgin Media outage reports came from the following cities: Burgess Hill, Caterham, Crawley, Dorking, and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Burgess Hill
|
Internet | 8 days ago |
|
Caterham
|
TV | 13 days ago |
|
Crawley
|
Wi-fi | 15 days ago |
Community Discussion
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Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
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rachel o'reilly (@rorpr) reported from Dorking, EnglandHi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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JoelTheEntertainer (@EntertainerJoel) reported from Redhill, England@virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.
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Christine Smith (@RoughieSmith) reported from Redhill, EnglandAlmost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
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Richard 🏁🏴🏳️🌈🇬🇧 (@djtrickster77) reported from Redhill, EnglandStill gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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Sonia Jacinto (@SMLJacinto) reported from Salfords, England@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
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Anna Dawson (@AnnaDaw150765) reported from Redhill, England@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
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Tracey Franklin (@Traceywith_an_e) reported from Redhill, England@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Angie💙 (@Angelaf61260621) reported from Redhill, England@virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2
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Geoff Low (@iamnotthelotus) reported from Redhill, EnglandUsual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....
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JMRCS (@JMRChauffeurs) reported from Crawley, England@virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled
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Samuel Goddard (@SamuelGoddard17) reported from Crawley, England@zeninternet after 15 years. 5 phone calls later, 3 hours of being on hold, I have finally managed to cancel my @virginmedia account. Look forward to using my new internet connection with you!
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Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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凱蒂 (@ItsKatieC0mpt0n) reported from Crawley, England@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
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Alison Braganza 🌟💙 (@alibeeson) reported from Crawley, England@virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID
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Ge (@Georgiaknipe) reported from Broadbridge Heath, England@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Charlie Toon (@Charlie_A_Toon) reported from Crawley, EnglandIs your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise
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Service please (@Unhappyconsume1) reported from Crawley, England@virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Kill (@IanKillip) reported@MelJanie @virginmedia I’ve never had a problem that’s not been sorted quickly and conveniently.
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dharmi04 (@Dharmi04) reported@virginmedia my broadband seems to be down, can you check and fix ?
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Marina Robb (@MarinaRobb) reported@MelJanie @virginmedia Tellingly, the engineer who eventually came out (I'd already cancelled the service) said they still had to fit the back up line as they'd been fined £28 million by the regulator. Appalling customer service though.
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Irate_Jobbie (@Irate_Jobbie) reported@AwTroon Many, many years ago, I called virgin media to tell them I was leaving. They asked why, I said you don't offer value for money anymore. Sorry you're leaving but that is the best price, you already have. It was expensive. No problem, bye now. Next day, virgin cold calls me. Asks me to confirm who I am. I said no, you are calling me, you should know. Guy was annoyed as he was phoning to offer me a better deal. I said fine, I'll call the same retentions team I called yesterday to leave and I'll know it's actually virgin. He got angry, said they can't offer discounts, only he could and if I didn't confirm my details, he couldn't give me the offer. I just told him I could no longer do business with virgin due to such poor security procedures. He seemed very angry about the fact I wasn't willing to give personal identifiable information to a stranger cold calling me. Never paid them a penny again.
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Peter (@Peter8150139807) reportedDoes virgin media have problems every day
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Kat Nycoll (@KatNyc1) reported@virginmedia I would like to make a complaint on behalf of my housebound disabled aunt who has been without any service since Friday- can’t get food, drs , or contact anybody This is a disgrace Your staff won’t connect me to complaints team
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Andy Cave (@Andycave) reported@virginmedia @virginmedia And how am I supposed to check that link with my Internet still down?
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For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported@virginmedia over a month with broadband issues, still not rectified after being told intermittent service, engineer visit & new router. Now intermittent service AGAIN .Quick enough to raise prices but not fix problems. Still no compensation either. NOT HAPPY 😡
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Magnolia’s Art (@Magnoli23215778) reported@elldivino @virginmedia ****!
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Adam (@adamebond) reported@virginmedia The Channel 4 app isn’t working on 360. It freezes before it gets to the main menu. Is that an issue on your end or theirs?