Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Leatherhead, Redhill, Balcombe, Crawley, Horsham, Caterham, Dorking and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
Internet | |
| Redhill |
Internet | |
| Balcombe |
Internet | |
| Crawley |
Internet | |
| Crawley |
Total Blackout | |
| Horsham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Colin Maddocks
(@colin_maddocks) reported
from
Crawley, England
90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
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marnie isabella ☀︎︎
(@marnieisabella_) reported
from
Tandridge, England
Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tostevin writes
(@tostevinwrites) reported
@virginmedia Right, so solution offered is ring the phone number that costs a fortune which no-one picks up. Sounds great, thanks a lot. I suppose I’ll end up paying the fee which is @virginmedia’s plan all along by making it too difficult to get any proper service
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Daddy ∞ Hulk
(@Hoobnasty) reported
@virginmedia Absolute cop out of a reply. I would be happy if I got half decent wi-fi. What I'm getting currently is the worst I have ever experienced! Constant drop outs and utterly pitiful performance. Virgin media should be ashamed
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Brad
(@brad3968) reported
@virginmedia To keep it short. Same excuse as before. I am just going to cancel Virgin before it has begun.
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Imo.
(@imehuss) reported
@virginmedia I got cut off at 1hour and 37 minutes!!! HOW DO I LEAVE UR CRAP COMPANY!! No care for customers at all… you’ve overcharged me £80!!!!
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davang
(@birkbeckRus) reported
@virginmedia our BB has been down since 10:00 today, in BR3 Birkbeck Road area, it is frustrating that we cannot get hold of anyone to find out what's going on, or when the service is back on!
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Andrea catterall
(@AndreCatterall) reported
Virgin media are a disgrace! , I changed our contract in to my name as it was in my husband’s name and he sadly passed away! I was told i had to have a new landline number. 3 weeks in , ive no idea of the number and can’t seem to get thisinformation. Rubbish customer service
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Lewis Cogley
(@LDCogley) reported
@virginmedia can you help me. I’ve bought a property registered as a business I need to change it to residential so I can get your services
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Bal
(@baljsingh) reported
@virginmedia Will be in contact with the ombudsman and cancelling my direst debit because you won’t leave me in the line long enough to cancel.cant believe I was cut off. Pirates!!!
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Zoe Wright
(@Zoezeg82) reported
@virginmedia I rang that number today & got a recorded message saying they could see if had recently been in touch regarding issues with broadband so I followed the instructions given & it just told me to unplug the router & leave for 20 seconds the switch back on
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Yoshi 1
(@Yoshi107422871) reported
@virginmedia Have you not read anything myself and thousands of people write. You spend hours on the phone to raise a complaint and then you email me the next day to say it's been resolved, when nothing has been done.