Virgin Media Outage Report in Crawley, West Sussex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Balcombe, Redhill, Burgess Hill, Crawley, Leatherhead, Reigate and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Balcombe |
Internet | |
| Redhill |
Wi-fi | |
| Burgess Hill |
Phone | |
| Crawley |
Internet | |
| Redhill |
Internet | |
| Crawley |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
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Ben Barrett
(@BAAAAAAAAAAAAB) reported
from
Crawley, England
@virginmedia making isolation harder with poor/no Wi-Fi
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
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Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I have complained... feedback or solving my problem has been none!!!!
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.
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Sonia Jacinto
(@SMLJacinto) reported
from
Salfords, England
@virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Glen Battams©
(@dyllan08) reported
from
Burgess Hill, England
@virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Vishal Aggarwal 🧢
(@vishalagga) reported
from
Crawley, England
@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Gordon
(@alan_manu7) reported
@virginmedia It’s not the speeds I’m having issues with. It’s the fact it cuts out when I’m watching the tv. Have have Sky glass and as soon as the internet goes down I can’t watch the tv until it comes back up
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James Murphy
(@seamus19891) reported
@virginmedia your service is absolutely shocking
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Mark Rainford
(@cludgie78) reported
@virginmedia It’s still down - no service. How can I speak to someone, no options on the support line. This is now ridiculous, how can I get this fixed and probably cancel this account
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Nick holt
(@Holty_74) reported
@virginmedia @virginmedia estimated fix time is now 9am tomorrow. Kind of ridiculous don’t you think?
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Fiona Rollings
(@FionaDykes88) reported
@virginmedia @virginmedia in the meantime the provider I was looking at going to, there earliest installation date has gone from 3rd Feb to 10th march and I'm now going to be without Internet if I cancel. I've spoken to 3 agents who all quote different prices! Very Frustrating!!
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James Harrison
(@JNH77) reported
Another day and no call back from @virginmedia despite my 32 calls to resolve the lies and abysmal treatment I’ve endured. Absolutely appalling company. Can’t believe they treat customers like this. Where do I sign up @SkyUK?
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Louise Brown
(@Brown01Louise) reported
@virginmedia our internet, tv and phone is down. Tried calling but all we get is a message to say we will get a text but no text comes through. Any idea how we can get to speak to someone?
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Pacha
(@louisenicole91) reported
@virginmedia No, they won’t tell me, they just transfer me to a “field technician” who has no clue what they’re talking about, when I ask what’s happening they hang up.
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Katie
(@pixiekatie85) reported
@virginmedia hi can I please have help regarding a bill I have received via email.. it’s showing an incorrect amount. Online is the correct amount but email shows double the price! I am completely deaf so please don’t advise me to call VirginMedia. TY
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Sarah Thomas
(@sarahth71854772) reported
@virginmedia Yes and it’s been down all day and back on for all of 1 hour to be issues again - I work from home so it’s either a loss of earnings or I pay bt for a hot spot ! Terrible services