Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Caterham, Balcombe, Redhill, Dorking, Horsham, Burgess Hill and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Caterham |
Internet | |
| Balcombe |
Internet | |
| Redhill |
Wi-fi | |
| Dorking |
Internet | |
| Horsham |
Total Blackout | |
| Horsham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
@virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.
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JAKE
(@JAKES_PHOTOS) reported
from
Redhill, England
So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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Howie Mac™ ©️
(@HowieMac77) reported
from
Crawley, England
@virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order
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Jeff Webber
(@jettypaul71) reported
from
Burgess Hill, England
@virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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ABCOM - IT Solutions
(@abcomuk) reported
from
Burgess Hill, England
@virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt K
(@MatthewKiziltan) reported
@mouthwaite @virginmedia Same my @virginmedia wifi only works in the kitchen and boosters don’t help for the rest of the flat and when you tell Virgin this they have no solution. Time to move
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PayalMistry
(@PayalMistry1) reported
@virginmedia @virginmedia It was 28 days yesterday and the issue has still not been resolved! She has said it would now be another 72 hours to speak to management which is absolutely ridiculous and extremely poor customer service!!!
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Caitlin Spencer
(@MsCaitSpencer) reported
@mouthwaite @virginmedia Change providers. Sounds like **** customer service if you have to go as far as public twitter to get a response
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West
(@stamfordwest) reported
@virginmedia Hi No didn’t get through and still heard nothing Poor customer services
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Anon
(@B4DService) reported
@virginmedia you literally have the worst customer service - calls lost in the ether on hold or cut off by staff too busy watching Netflix WFH.., 2 months of waiting, 20+ hours on the phone and 2 lost complaints #CustomerService #customerexperience #LockdownLife
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Richard Powley
(@RichardPowley) reported
@virginmedia Massively regretting renewing my contract with you. Internet service is appalling and it's impossible to speak to an actual human about it. So I'm having to resort to twitter ranting.
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Big Jeff 🍒
(@1afcb1) reported
@virginmedia How often does it need to update? The issue has happened every night (at least once) for the last 7 days. Also if an update is needed surely it should be scheduled outside of the time most people will be usin. It.
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Nacho.
(@nachoprb) reported
@virginmedia Lost completely connection for two hours this morning plus the constant drop offs at midnight that have been happening for at least two months and weekends too. Don’t know what’s the problem and you haven’t offered any solutions and it’s happening nation wide!
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iamjay83
(@jonathandlewis) reported
@virginmedia Ny service keeps dropping and I need a solo Internet connection for work. An engineers came out last time I told them I think they should replace the router because the router is playing up. They left and didn't hear anything back and now it's giving me problems too often.
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Dadbod Of Havoc
(@DukeOfHavoc) reported
@virginmedia Because you didn't do your due diligence and figure you need to dig up the road. I'm livid with the level of service on offer. Really unsure how my wife and I are supposed to work from home but hey at least you're "sorry".