Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 10/06/2025 10:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Caterham, Horley, Leatherhead, Redhill, Crawley, Haywards Heath, East Grinstead and Burgess Hill.

Loading map, please wait...
City Problem Type Report Time
United KingdomCaterham Internet
United KingdomCaterham Internet
United KingdomHorley Internet
United KingdomLeatherhead Wi-fi
United KingdomRedhill Total Blackout
United KingdomCrawley Internet

Community Discussion

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Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    @matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!

  • RobertProcter Rob Procter (@RobertProcter) reported from East Grinstead, England

    @virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob

  • JMRChauffeurs JMRCS (@JMRChauffeurs) reported from Crawley, England

    @virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

  • ColynMitchell Mitch (@ColynMitchell) reported from Crawley, England

    @virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.

  • zimoza90 Tony Woodley (@zimoza90) reported from Burgess Hill, England

    @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..

  • AndyCockell Mr.Cocktail 🍸 (@AndyCockell) reported from Dorking, England

    @virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.

  • emcooper2 Emma Cooper (@emcooper2) reported from Tandridge, England

    @virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.

  • mattie_b83 mattieb (@mattie_b83) reported from Crawley, England

    What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia No. The reference was not given to me. But the complaint was logged.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Crawley, England

    @virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HiromKate Kate Hirom (@HiromKate) reported

    @bungaorbust @virginmedia Came out of Virgin a few months ago and should have done it sooner. Terrible connectivity for a year and gradually got worse. All through lockdown unable to access any streaming service. Still getting their messages about outages even though I’m with EE and a fire stick. Cheaper

  • cazawaty Cazawaty#Zanumustgo #SKILLEDREBARA (@cazawaty) reported

    @virginmedia Rubbish service, rubbish customer services, they take your money and more each month though without fail

  • C0mm0nSen53 ⭕CommonSense⭕ (@C0mm0nSen53) reported

    @virginmedia Wow. Reading through these tweets, I'm not alone in being treated appallingly. Boss man must be too busy flying into space to give a **** about his loyal customers.

  • humour_and TechAndHumour (@humour_and) reported

    @monazamguitar @virginmedia No issues here. Virgins been great. 4 gamers in the house, no slow down. Nothing.

  • Bike_Nut69 Ben (@Bike_Nut69) reported

    Your internet service is worse than woeful past few weeks @virginmedia Sort it out please….

  • C0mm0nSen53 ⭕CommonSense⭕ (@C0mm0nSen53) reported

    @virginmedia You MUST be joking. @virginmedia is hands down, the worst company I have ever dealt with. Roll on, end of contract day so I can leave. If anyone wants honest reviews of the company before you sign up, please message me.

  • monazamguitar Mo Nazam (@monazamguitar) reported

    @VMO2News You've got big ***** giving it large like this, I'll give you that .@virginmedia But what you haven't got is a good broadband service. #FasterCloser #Worser

  • DrachenFyr DrachєnFчr🐉 (@DrachenFyr) reported

    @virginmedia It's a shame VM have a monopoly on fast internet in most of the UK. Hopefully that changes soon. They need competition so they can stop getting away with terrible service and sky high prices. Sorry to the underpaid worker who has to sift through replies. Hope things improve. <3

  • uconn83 chrisTopher (@uconn83) reported

    @virginmedia can you guys fix our street power, low power connection throughout the day and a router restart after midnight every night.?

  • monazamguitar Mo Nazam (@monazamguitar) reported

    @korondijoco .@virginmedia really are the worst! #FasterCloser #Worser