Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Crawley, England
The most recent Virgin Media outage reports came from the following cities: Caterham, Maidenbower, Redhill, Crawley, East Grinstead, Godstone, Burgess Hill, and Balcombe.
| City | Problem Type | Report Time |
|---|---|---|
 Caterham
|
Internet | 1 day ago |
|
Maidenbower
|
Wi-fi | 2 days ago |
|
Redhill
|
Internet | 3 days ago |
|
Crawley
|
TV | 5 days ago |
|
Caterham
|
Internet | 8 days ago |
|
Caterham
|
Wi-fi | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Vishal Aggarwal 🧢 (@vishalagga) reported from Crawley, England@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
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Greyman (Gary A) (@GaryAblett3) reported from Crawley, England@virginmedia No. The reference was not given to me. But the complaint was logged.
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Sonia Jacinto (@SMLJacinto) reported from Salfords, England@virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!
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Mr.Cocktail 🍸 (@AndyCockell) reported from Dorking, England@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Emma Cooper (@emcooper2) reported from Tandridge, England@virginmedia I changed my direct debit date to 30th of each month and you failed to tell me it wasn’t going to be effective until next months billing cycle. Now I have charges from my bank. Not a good experience, especially as a new customer. I want my bank charges refunding
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
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Sonia Jacinto (@SMLJacinto) reported from Salfords, England@virginmedia I have complained... feedback or solving my problem has been none!!!!
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Andy Cowen (@RealAndyCowen) reported from Redhill, England@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Sonia Jacinto (@SMLJacinto) reported from Salfords, England@virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
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Sonia Jacinto (@SMLJacinto) reported from Salfords, England@virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!
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mattieb (@mattie_b83) reported from Crawley, EnglandWhat a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap
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Mitch (@ColynMitchell) reported from Crawley, England@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
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Mitch (@ColynMitchell) reported from Crawley, England@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
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Greyman (Gary A) (@GaryAblett3) reported from Crawley, England@virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.
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Martin Cooper (@mr_coops) reported from East Grinstead, England@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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JMRCS (@JMRChauffeurs) reported from Crawley, England@virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled
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Greyman (Gary A) (@GaryAblett3) reported from Crawley, England@virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.
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Anna Dawson (@AnnaDaw150765) reported from Redhill, England@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Saint-Natszamin (@YoungNatsz) reportedVirgin media is the worst !!!!!!!!!!!
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Sebastian (@mr_basti) reported@Ofcom @virginmedia Many thanks for your reply. I have officially complained to VM and this has been filed, but no resolution. Thank you for the link, it is good to know that there is an ADR scheme my complaint can be reported to if VM do not resolve the issue.
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Liam Meads (@MeadsLiam) reported@virginmedia I have sent the whole day on Friday calling this number being past from one department to another I don’t see why I should have to keep calling when I’ve been promised 6 times now that I’ll be getting a call back that never happens 🤬
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Marcin Krupowicz (@mkrupowicz) reported@virginmedia Just got email that I'll be downgraded from 1Gbps to 50Mbps because "I don't qualify for OOmph package". Might have something to do with the issue on my billing which VM hasn't been able to resolve for last 5 months. Impossible to reach anyone.
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Chris McGregor (@Mc6re9or) reported@virginmedia now 3 days with constant loss of connection on my broadband sat/sun and now today...I’m paying for a service that I am not receiving so what happens here, I have online schooling for my daughter to do aswell as some work related things
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Lorraine Jean Bush (@LJBush) reported@virginmedia When is the sl3 area actually going to be working, my son streams online, paying you for ultra fast but never getting even enough to ever stream. When are permanently fixing your product
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Aleksandra Himiceva (@AHimiceva) reported@virginmedia The solution noted is - education given. I am educated enough, network outages is your issue
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Mabbelicious (@Mabbelicious1) reported@virginmedia having the worst internet in RG postcode. Ping and packet lots are through the roof. 1gb internet and don't get 350mb as well. What works are being done? When are we being compensated?
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ElTel (@teznorth) reported@virginmedia are the lines down I can't get through all I'm getting is an busy tone?
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Jeremy Mark (@jeremymark7) reported@virginmedia V annoying to receive a price hike letter from you today, when I’ve been trying to speak to you for weeks re: my faulty TiVo box, but can only get through to an automated system. Pls can you advise the best way to speak to someone in your customer services team. Thks