Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Burgess Hill, Balcombe, Redhill, Crawley, Leatherhead, Reigate and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Burgess Hill |
Internet | |
| Balcombe |
Internet | |
| Redhill |
Wi-fi | |
| Burgess Hill |
Phone | |
| Crawley |
Internet | |
| Redhill |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Crawley, England
@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
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Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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David Rouse
(@XxRouseyUkxX) reported
from
Crawley, England
@virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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angela B
(@angelab2711) reported
@virginmedia I have yes,I've been checking all day. Fix time was meant to be 6pm today now it's been moved to tomorrow morning 10am!
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ann corbin
(@anncorbin3) reported
@virginmedia Good afternoon, I have spoken to your Customer Service department this afternoon to no avail. I have been charged £95 because the spending cap was accidentally removed and reinstated the same day.
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Single Parents Support and Advice Services
(@singleparentsup) reported
@virginmedia your watsapp service is awful :(
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PMM 🇺🇦🇺🇦🇺🇦
(@paulms1) reported
@virginmedia 11th October between midday and 4pm. The technician that did attend about a month ago said I needed two technicians because it was not installed properly in 1st place. All I want is you to fix my TV and Broadband by sending two technicians - and them actually turning u
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David Hawkins
(@superssonic) reported
@virginmedia I tried on wifi and it now fails also. Its a ntlworld email but i have tried my other virgnmedia email and sends fine. Is there a issue with this then??
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Snowdog 🇬🇧🏳️🌈🇺🇦
(@DogOfSnow) reported
@virginmedia your net is down in Basingstoke. your website says its fine but im sat here with bo internet and theres been none all day. so what's going on?
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PMM 🇺🇦🇺🇦🇺🇦
(@paulms1) reported
@virginmedia Ok, so WhatsApp “doesn’t have capacity”, get cut off from 150 because “doesn’t have capacity”, Web Forum doesn’t load BECAUSE MY VIRGIN MEDIA BROADBAND (and TV) IS NOT WORKING. Apparently I can “write a letter” - WTF? This is absolutely ridiculous
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Mark LJ
(@mclj) reported
@virginmedia You disconnected my home phone last week and promised to reconnect it by last Saturday (12th) morning. Yet it is still not working. Please can you get it restored urgently?
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Raymond Griffiths
(@RayGriff1981) reported
@virginmedia Not at the moment, I'd just like someone to call me to discuss the issue.
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angela B
(@angelab2711) reported
@virginmedia I have yes,I've been checking all. Fix time was meant to be 6pm now it's been moved to tomorrow morning 10am!