Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Redhill, East Grinstead, Godstone, Burgess Hill, Balcombe and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Wi-fi | |
| Crawley |
Total Blackout | |
| Redhill |
Internet | |
| East Grinstead |
Internet | |
| Crawley |
Internet | |
| Godstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Samuel Goddard
(@SamuelGoddard17) reported
from
Crawley, England
@zeninternet after 15 years. 5 phone calls later, 3 hours of being on hold, I have finally managed to cancel my @virginmedia account. Look forward to using my new internet connection with you!
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Crawley, England
@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
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Alison Braganza 🌟💙
(@alibeeson) reported
from
Crawley, England
@virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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David Rouse
(@XxRouseyUkxX) reported
from
Crawley, England
@virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia That's who I've been talking to. Spoke to Sabine who has fixed it I think for 4th March. 2 others who couldn't help me, of which was rude and uncaring. All told me different things. It appears its an area fault, which the first one didn't confirm
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Geoff Low
(@iamnotthelotus) reported
from
Redhill, England
Usual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....
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𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀
(@LemmyBarnett) reported
from
Horley, England
@virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John B
(@JohnBarcock) reported
@virginmedia Thanks, but I have all this and it makes no difference. Basically the Hub3 is woeful, all the forums state the same. A lot are using it in modem mode and have their own routers to distribute the WiFi signal. But I’m not spending money to improve the WiFi for a house with 6 rooms.
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Wendie Love
(@samroper13) reported
@virginmedia Yes, I went through those before I contacted VM. I have also gone through them again each time I've called. No solution. It's been three weeks + already, I'm sick of waiting. Another call back promised today hasn't happened. Shockingly bad customer service.
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TIWA
(@tiwababyy) reported
@virginmedia Yes I have done this multiple times throughout the day but the signal continues to drop
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Obi-Dan
(@djn2911) reported
@virginmedia You have no pods in stock and I’m not on the Oomph package. I rely on my wifi covering the whole house and I already pay a lot of money for your services and have done for nearly 4 years. The fact you cannot provide me the service and want to charge me extra is not really fair.
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ITS PRO Training
(@AlisarSolutions) reported
@vmbusiness @Greppellini Atrocious Service from Virgin Media! Issue STILL Not Resolved. What is an IT BUSINESS. supposed to do when the internet provider falls short. We are in the customer service business as well, but never have we passed a client through 13 agents.
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Susan Gallacher
(@wongster77) reported
@virginmedia No it's being installed for a customer, the reason I ask is we are paying for this just now and I was told not so much as a hanging basket was to be put on it any damage to the insulation would render the warranty void that's why I am asking thanks
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Wendie Love
(@samroper13) reported
@virginmedia The email does exist as I can still get the emails on my phone as I've never signed out on that.
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for Richa for poorer
(@r33b33) reported
@B__Rani @virginmedia Pissed. Had to reschedule clients after the calls kept getting disconnected mid session, surely that's not what they need, nor I for they matter. Help? @virginmedia ? Seriously? Shall I wave my NHS card at y'all to speed things up?
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for Richa for poorer
(@r33b33) reported
FFS seriously @virginmedia this is not on. I've done everything suggested via the automated phonecall and the internet is still temperamental as is the phone line. Help?
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WAM_BN1
(@wezmckay) reported
@virginmedia So many times this has affected myself and others in my organisation in the last three to four months. I’ve been in contact with Ofcom. I will again too. Appalling service and always met with anodyne excuses.