Virgin Media outages and service status in Crawley, England

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Crawley, England

The most recent Virgin Media outage reports came from the following cities: Crawley, Horsham, Redhill, Burgess Hill, Caterham, Maidenbower, East Grinstead, and Godstone.

City	Problem Type	Report Time
Crawley	Internet	2 days ago
Horsham	Internet	4 days ago
Redhill	Wi-fi	5 days ago
Burgess Hill	E-mail	6 days ago
Crawley	TV	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

• 
  David Rouse (@XxRouseyUkxX) reported 3 minutes ago from Crawley, England

  @virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty

• 
  Peter Prince (@Peterprince) reported 5 minutes ago from Redhill, England

  @virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service

• 
  marnie isabella ☀︎︎ (@marnieisabella_) reported 6 minutes ago from Tandridge, England

  Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔

• 
  Charles Brittain (@CharlesB2T) reported 12 minutes ago from Burgess Hill, England

  @virginmedia I only found this out by talking to the engineers working at getting us all attached again, down our road, but if we don't know this, it looks as though it is your equipment which is at fault. To be fully kept up to speed with real info, will stop nightmare thoughts from growing.

• 
  Danny Wootton (@dannyb0y1969) reported 14 minutes ago from Crawley, England

  @virginmedia woke up to no internet this morning, can't get an engineer slot until SATURDAY morning 😰😰😰 do u think being without the internet for FOUR full days is even remotely acceptable? Utterly shocking service. Disgusting.

• 
  Sonia Jacinto (@SMLJacinto) reported 23 minutes ago from Salfords, England

  @virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!

• 
  Natalie Exley (@Sexley28) reported 27 minutes ago from Crawley, England

  @virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭

• 
  mattieb (@mattie_b83) reported 27 minutes ago from Crawley, England

  What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap

• 
  korondi joco (@korondijoco) reported 30 minutes ago from Horley, England

  @virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?

• 
  Mitch (@ColynMitchell) reported 34 minutes ago from Crawley, England

  @virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.

• 
  korondi joco (@korondijoco) reported 35 minutes ago from Horley, England

  @virginmedia Can that diagnose problems with the router?

• 
  Craig Freeman (@craigdfreeman) reported 35 minutes ago from Redhill, England

  @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

• 
  Anna Dawson (@AnnaDaw150765) reported 38 minutes ago from Redhill, England

  @virginmedia Tv and phone also not working

• 
  Andy Cowen (@RealAndyCowen) reported 42 minutes ago from Redhill, England

  @virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!

• 
  Greyman (Gary A) (@GaryAblett3) reported 42 minutes ago from Crawley, England

  @virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.

• 
  Helen Rimmer 💙 🔶️ (@melon_h) reported 46 minutes ago from Burgess Hill, England

  @virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.

• 
  Natalie Exley (@Sexley28) reported 53 minutes ago from Crawley, England

  @virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .

• 
  Richard Frame (@rafthemaster) reported 54 minutes ago from Burgess Hill, England

  @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

• 
  JMRCS (@JMRChauffeurs) reported 59 minutes ago from Crawley, England

  @virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled

• 
  Richard 🏁🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🇬🇧 (@djtrickster77) reported 60 minutes ago from Redhill, England

  Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  👾 (@Omersaeela) reported 6 minutes ago

  Hi @virginmedia my account has been locked and I’ve been trying to contact support for over 3 hours with no response. I urgently need help because I’m trying to set up my new WiFi device. Calls are not being answered either. Terrible customer service 👎

• 
  Bob Price - bobsrailrelics (@Huxleypiguk) reported 7 minutes ago

  Another two tries today. One I had to give up after 55 minutes waiting, now on 44 minutes. Seriously @virginmedia you are now a joke. Was just going to cancel my TV, I am seriously looking up Broadband alternatives while on hold.

• 
  amy simpson (@amy_jo_23) reported 8 minutes ago

  @O2 since you have teamed up with @virginmedia my inter on my mobile has been awful signal keeps dropping driving me mad

• 
  0x00000 (@cryptocyphereth) reported 10 minutes ago

  @tvrski @virginmedia Yeah. After disconnecting with their human support, I switched to another browser. This time, their web deal page worked, but the price was 50p higher per month than the one i initially seen. Still, it was significantly better than the offer the human agent gave me, so I just went ahead with the renewal.

• 
  Ross McKinley (@rossmckinley) reported 10 minutes ago

  Yet more shockingly poor service from @virginmedia. Long standing customer but have been trying for three months now to change my package and can’t because three times now I’ve been told I’ll be called and haven’t! Literally don’t care about their customers at all

• 
  Coops (@dancooper05) reported 11 minutes ago

  @virginmedia I need to raise an urgent complaint regarding a door to door seller. I’ve been on hold for an hour & DM not answered. Can I get an email address or contact number please?

• 
  Chris McLaren-Edge. (@Chrisgme62) reported 15 minutes ago

  @virginmedia explain to me why I received an update of payment starting 26th April of £55.50 month then get a bill of £82.67. Can find no reason for thisYour useless customer service don't even answer when phone absolute rubbish help with Terribot.

• 
  Andy Devine (@AndyDevineCOYS) reported 15 minutes ago

  @virginmedia absolutely despicable that since January this year we have been trying to sort out fraud on my 83 year old disabled mother in laws account where somehow she is been hacked with additional services on her account. Despite over 100 calls and live chats and 8 complaint

• 
  Paul Caley (@PC_ale) reported 17 minutes ago

  @virginmedia the people on web chat not working today? Been getting the still in a queue message for almost the last hour and a half. Is it to raise a complaint? So who do talk to raise a complaint about raising a complaint, as the method to raise a complaint is not working!

• 
  Djacid (@djacid25) reported 20 minutes ago

  Sorry about no streams . No content . I have no Internet @virginmedia say it will not be back up until the 13th . Its been off since the 5th. No word . No update. Not even a message from virgin media. I dont feel like a customer at this point . Rather just a number. Do better