Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 01/24/2026 07:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Reigate, Leatherhead, Redhill, Balcombe, Crawley, Horsham, Caterham, Dorking and Burgess Hill.

Loading map, please wait...
City Problem Type Report Time
United KingdomReigate Internet
United KingdomLeatherhead Internet
United KingdomRedhill Internet
United KingdomBalcombe Internet
United KingdomCrawley Internet
United KingdomCrawley Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • JAKES_PHOTOS JAKE (@JAKES_PHOTOS) reported from Redhill, England

    So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order

  • CharlesB2T Charles Brittain (@CharlesB2T) reported from Burgess Hill, England

    @virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵

  • HowieMac77 Howie Mac™ ©️ (@HowieMac77) reported from Crawley, England

    @virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order

  • Georgiaknipe Ge (@Georgiaknipe) reported from Broadbridge Heath, England

    @virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please

  • abcomuk ABCOM - IT Solutions (@abcomuk) reported from Burgess Hill, England

    @virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service

  • jettypaul71 Jeff Webber (@jettypaul71) reported from Burgess Hill, England

    @virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??

  • RealAndyCowen Andy Cowen (@RealAndyCowen) reported from Redhill, England

    @virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....

  • rorpr rachel o'reilly (@rorpr) reported from Dorking, England

    Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

  • SBranston Sarah Branston (@SBranston) reported from Redhill, England

    @virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.

  • EntertainerJoel JoelTheEntertainer (@EntertainerJoel) reported from Redhill, England

    @virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.

  • BinaryWheels 1Down5Up (@BinaryWheels) reported from Crawley, England

    Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.

  • CharlesB2T Charles Brittain (@CharlesB2T) reported from Burgess Hill, England

    @virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.

  • djtrickster77 Richard 🏁🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🇬🇧 (@djtrickster77) reported from Redhill, England

    Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr

  • faridji99 Mohammed farid butt (@faridji99) reported from Leatherhead, England

    @VirginMedia_One shameless virgin Media can not help customers #virginmedia

  • Traceywith_an_e Tracey Franklin (@Traceywith_an_e) reported from Redhill, England

    @virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.

  • mrsmumbo Kerry Munroe (@mrsmumbo) reported from Tandridge, England

    @virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!

  • DanielBurns91 Daniel Burns (@DanielBurns91) reported from Dorking, England

    @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • zigojacko 🏆 Geoff Jackson (@zigojacko) reported

    @virginmedia More than one service? We use your broadband. That is it. That is all we've ever used for many many years. Our package consists of Phone, TV and Broadband though because it doesn't make any sense to remove them and would cost us more (yeah upwards of £50 p/m)!

  • monstarcfc monstarCFC (@monstarcfc) reported

    My @virginmedia wifi is still down. So my video which will be about Hakimi today will be later on once it’s back up. Hope they sort it out soon though, else they’re gonna have to refund me some of my bill back

  • Jackalbion96 🇽🇰 ENTER ZEQIRI 🇽🇰 (@Jackalbion96) reported

    @virginmedia It says I am not anymore, but it’s still not working, so please change that

  • Molly69603946 Molly (@Molly69603946) reported

    @virginmedia It's finally canceled but I had many issues with canceling. I tried to cancel in may I believe it was and it took August for it to be canceld with no final bill and very poor communication

  • hayley12337 Hayley Bussey (@hayley12337) reported

    @virginmedia We’ve tried rebooting but still not working. The link you provided says the issue will be fixed by 13:00 which has now passed by nearly an hour. When will this be fixed?

  • Mentalhealthjo5 Mental health journey (@Mentalhealthjo5) reported

    @virginmedia Ahhh fantastic. Missed aswell as system issues. I know it’s not your fault at all. Just very frustrated with it currently!

  • QueeeenOfChaos michael scott (@QueeeenOfChaos) reported

    @virginmedia yes YES the issues been there since yesterday please fix it

  • Saikotnala8 Saikranthi kotnala (@Saikotnala8) reported

    @virginmedia Virgin Media you talking about carer week, we are dealing with a bereavement and I have been on call with your customer service for 50 mins and trying sort the account which is on the deceased persons name and they are so rude and unhelpful and there is no empathy or regard atal

  • gnagnolohc Hiro_P (@gnagnolohc) reported

    @virginmedia I have done everything. Downloaded everything and finally after calling “you” founded out that there is an issue in my area “20”. So you twice a liar as on the web site to check the issue it still saying no issues reported! Liars

  • QueeeenOfChaos michael scott (@QueeeenOfChaos) reported

    @virginmedia PLEASEEEEE STOP GOING DOWN I NEED TO WORK