Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley, Leatherhead, Reigate, Redhill, Balcombe, Horsham, Caterham, Dorking and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Crawley |
TV | |
| Leatherhead |
Internet | |
| Reigate |
Internet | |
| Leatherhead |
Internet | |
| Redhill |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀
(@LemmyBarnett) reported
from
Horley, England
@virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Alison Braganza 🌟💙
(@alibeeson) reported
from
Crawley, England
@virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Crawley, England
@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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David Rouse
(@XxRouseyUkxX) reported
from
Crawley, England
@virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Morris
(@pompeystoo) reported
@virginmedia I've looked through the community pages and being told to contact CS... still getting nowhere, not getting the service I am paying for.. nor the level of support, ill now be looking into auto compensation, the poor service reported since day 1 has not yet been ressolved
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Man of Kent
(@NeilBaker8) reported
Why is it when you call @virginmedia to cancel your subscription they put you on hold and then the phone just goes dead. There customer services are well below acceptable. 👎😡😡😡😡😡👎
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Lotty Tuck
(@Lotty_Tuck) reported
@virginmedia Thanks but we can never get through! We’ve tried all numbers to cancel the contract and it doesn’t work! Can someone call us to discuss this ASAP! Otherwise we will cancel our payments
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Matthew Peel
(@peelypeel) reported
@virginmedia @kpwxx Wow, that's the most tone deaf response I've maybe ever seen. "We have no issues in our area and when we call you don't answer", "I'm sorry to hear that, have you tried looking for issues in your area or giving us a call?”
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Alison Etherington
(@weddingfairyNE) reported
@virginmedia If it’s a national outage surely it’s a known issue!
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LaJaWaA
(@AWJL84) reported
@virginmedia The letter sent stated that the soltuion they were offering was to apologise and that the case would be closed in 28 days if they didn't hear from me.The problem hasn't been fixed and they are totally uncontactable. Does that sound satisfactory to you?
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alison
(@alison59307514) reported
@virginmedia So can you let me know when your chat function is working please as it didn’t work yesterday and when I called (and held for an hour to speak to someone) he was not able to help me. Can someone at virgin please show some kindness and decency?
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Kennethy Ferrari
(@KenFerrari) reported
@virginmedia I am telling It seems my router is not working well.. That I already made all the tests and my Wifi drops even from 3 meters of my router and the unique solution that I receive from you is to spend more 5.00 per month??? Unbelievable how @virginmedia treat a Customer!!
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c e r r y✨
(@CerryTheBerry) reported
@virginmedia Hi, I’ve spoken to one of your colleagues on the phone line and they have corrected the pin issue and the catch-up and on demand issues. A special request has been put in for a call back from a manager but I would still like to speak to the CEO of the company. Is there an email?
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Stu
(@TheMixApe) reported
@virginmedia My issue was with not being able to talk to you about it, it seems you glossed over that part and just pasted your generic response to any criticism. Thanks for helping