Virgin Media Outage Report in Crawley, West Sussex, England
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The latest reports from users having issues in Crawley come from postal codes RH10 and RH11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crawley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Crawley, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Leatherhead, Burgess Hill, Crawley, Reigate, Redhill, Balcombe and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
Internet | |
| Burgess Hill |
Wi-fi | |
| Crawley |
Internet | |
| Crawley |
TV | |
| Crawley |
Internet | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crawley, England
Latest outage, problems and issue reports in Crawley and nearby locations:
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Redhill, England
TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.
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sophie
(@sophieholmes_) reported
from
Horley, England
@virginmedia can you confirm what the issue is with wifi in the RH6 area please?
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia @virginhelp appalling service again from your customer services team. 84 year old disabled lady. Has a call system, which is now connected through broadband. Delayed installation! When installed constant problems! 1/2
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Geoff Low
(@iamnotthelotus) reported
from
Redhill, England
Usual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....
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Lisa 💜💜
(@Mrs_Spurs_1882) reported
from
Horley, England
@virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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David Rouse
(@XxRouseyUkxX) reported
from
Crawley, England
@virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty
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Angie💙
(@Angelaf61260621) reported
from
Redhill, England
@virginmedia That's who I've been talking to. Spoke to Sabine who has fixed it I think for 4th March. 2 others who couldn't help me, of which was rude and uncaring. All told me different things. It appears its an area fault, which the first one didn't confirm
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Alison Braganza 🌟💙
(@alibeeson) reported
from
Crawley, England
@virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID
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Dean Woods
(@deanwoods) reported
from
Horley, England
@virginmedia we're getting really slow WiFi speeds on all Apple devices using the new Hub 3.0. Android devices are okay. It's just iPhones and iPads that are on a go slow. Any advice/tips to solve this?
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Samuel Goddard
(@SamuelGoddard17) reported
from
Crawley, England
@zeninternet after 15 years. 5 phone calls later, 3 hours of being on hold, I have finally managed to cancel my @virginmedia account. Look forward to using my new internet connection with you!
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Crawley, England
@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
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Danny Wootton
(@dannyb0y1969) reported
from
Crawley, England
@virginmedia woke up to no internet this morning, can't get an engineer slot until SATURDAY morning 😰😰😰 do u think being without the internet for FOUR full days is even remotely acceptable? Utterly shocking service. Disgusting.
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Stitch Music
(@StitchMusicGFI) reported
from
Crawley, England
@virginmedia We have spoke to everyone… you’re just doing a bad job… you need to sort your staff because they’re all lazy bastards who clearly just can’t be bothered… it’s been 2 months… you credit our account but that doesn’t make up for it
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𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀
(@LemmyBarnett) reported
from
Horley, England
@virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Tracey
(@Yaff1e) reported
I've just had my @virginmedia bill and it's doubled as I'm at the end of my contract. As per your own Help section shouldn't I have received an email or letter advising this was imminent?
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Aynsley Gray
(@aynsgray17) reported
@wr_ghty @virginmedia WiFi has been a shambles for a long time for me. No reach throughout the house at all, when I get it it’s good speeds but just not reliable. Customer service is the usual automated rubbish. Looking to switch very soon
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.
(@wr_ghty) reported
@virginmedia I’ve had broadband for years. In the same spot. The @BT router was there for 6 years. It’s not environmental factors and that is a cop out. The wired connected is fine. The hub isn’t capable of moving wifi 15 feet upstairs? Why. Why am I a new customer with a 3 year old hub 3?
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.
(@wr_ghty) reported
@virginmedia @BT Hub 5 came out in 2021? It’s 2022 I’m a brand new customer and you send me a 3 year old hub 3 with 6 less antennas? Then wonder why the wifi doesn’t actually work.
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Paul Humble
(@PaulHumble4) reported
@RokerEndDweller @JamesCopley_ @virginmedia Couldn’t agree more - the worst by far. Made a load of promises to get me to switch over from Sky then reneged on them. Can’t wait for the TV and phone contract to expire
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Operatraveller
(@Operatraveller) reported
So @virginmedia your service is awful again. Ok download speed but upload speeds of 0,01 mb/s making it impossible to work. Your website says no fault in area but then says there is. Do something pls
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Francesco Savino
(@Fsavino) reported
@virginmedia Your manager surely has the email address of head of customer care? All I’m asking is for them to be alerted with that reference ID. I’m a lawyer who worked in a large telco until recently so I know how these things work.
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.
(@wr_ghty) reported
@virginmedia Haha that’s exactly my point. Sending me a list of blatantly obvious things to do to “fix” my wifi. It’s an absolute joke. You and I both know that the issue is the broadband router not being fit for purpose. Why pretend to want to help and send me this???
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Ron Kane
(@ka8895) reported
@Parlez_me_nTory @virginmedia I was upgrading my daughter's VM phone. While waiting for credit check the woman noted I was a TV/broadband customer. "How are you finding it sir?" "Broadband is awful, variable and the TV picture quality is shocking" "Would you like to upgrade?" "No, fix what I pay for"
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I'm Over Here
(@ImOverHere1) reported
@virginmedia @NatGeoUK For the love of God VM, will you ever be providing us with a reliable service ever again?? Broadband has broken down constantly for the last week at work. Now I'm at home and it went down last night and it's gone again now. What is going on?!!!