Virgin Media outages and service status in Crawley, England

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Crawley, England

The most recent Virgin Media outage reports came from the following cities: Burgess Hill, Caterham, Crawley, Dorking, and Redhill.

City	Problem Type	Report Time
Burgess Hill	Internet	3 days ago
Caterham	TV	8 days ago
Crawley	Wi-fi	9 days ago
Caterham	Internet	11 days ago
Crawley	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

• 
  Charles Brittain (@CharlesB2T) reported 2 minutes ago from Burgess Hill, England

  @virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.

• 
  Anna Dawson (@AnnaDaw150765) reported 2 minutes ago from Redhill, England

  @virginmedia Tv and phone also not working

• 
  Sarah Branston (@SBranston) reported 5 minutes ago from Redhill, England

  @virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.

• 
  Richard Frame (@rafthemaster) reported 6 minutes ago from Burgess Hill, England

  @dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode

• 
  susan vinnicombe (@mersthamsue) reported 10 minutes ago from Redhill, England

  @virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

• 
  Helen Rimmer 💙 🔶️ (@melon_h) reported 14 minutes ago from Burgess Hill, England

  @virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.

• 
  TheRealAngelinaDavey (@anjiMD) reported 15 minutes ago from Crawley, England

  @virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.

• 
  Richard Frame (@rafthemaster) reported 15 minutes ago from Burgess Hill, England

  @virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!

• 
  Natalie Exley (@Sexley28) reported 19 minutes ago from Crawley, England

  @virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭

• 
  Stitch Music (@StitchMusicGFI) reported 20 minutes ago from Crawley, England

  @virginmedia We have spoke to everyone… you’re just doing a bad job… you need to sort your staff because they’re all lazy bastards who clearly just can’t be bothered… it’s been 2 months… you credit our account but that doesn’t make up for it

• 
  Eddie Vermeer (@Eddie_Vermeer) reported 20 minutes ago from East Grinstead, England

  @virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

• 
  Dean Woods (@deanwoods) reported 21 minutes ago from Horley, England

  @virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.

• 
  Tel (@2pintsuk) reported 25 minutes ago from Redhill, England

  @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

• 
  Vishal Aggarwal 🧢 (@vishalagga) reported 37 minutes ago from Crawley, England

  @virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be

• 
  𝙇𝙚𝙢𝙢𝙮 𝘽𝙖𝙧𝙣𝙚𝙩𝙩 🎮🕹️🚀 (@LemmyBarnett) reported 42 minutes ago from Horley, England

  @virginmedia I now have another broadband supplier. You make it too hard to cancel. A 30 minute phone call, just to be told to ring back in FIVE DAYS time because "the system is down".

• 
  josie🗽 (@josie_milligan) reported 43 minutes ago from Burgess Hill, England

  @virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.

• 
  Charlie Toon (@Charlie_A_Toon) reported 46 minutes ago from Crawley, England

  Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise

• 
  Sonia Jacinto (@SMLJacinto) reported 48 minutes ago from Salfords, England

  @virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!

• 
  Greyman (Gary A) (@GaryAblett3) reported 54 minutes ago from Crawley, England

  @virginmedia No. The reference was not given to me. But the complaint was logged.

• 
  Samuel Goddard (@SamuelGoddard17) reported 59 minutes ago from Crawley, England

  @zeninternet after 15 years. 5 phone calls later, 3 hours of being on hold, I have finally managed to cancel my @virginmedia account. Look forward to using my new internet connection with you!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  . (@AlexparkerI) reported 5 minutes ago

  @MelJanie @virginmedia I’ve just left virgin media. Their customer service is abysmal

• 
  A Serial Investor🪙📈🏡 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿⚡️ (@ASerialInvestor) reported 8 minutes ago

  I’m getting starlink installed, sick of Virgin media Any followers have it and can you give me any good, bad , indifferent feedback. Not bothered about the cost….. …..if it’s good it good 🤝

• 
  Darren (Dazza) (@scouse9000) reported 10 minutes ago

  @CheekyVic @virginmedia Yes I would totally agree with that! I had to get in touch with one of the directors to sort my account out! She waved the massive bill if I dropped my complaint!! We had closed the account 5 months before that! Shocking customer service!!

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 11 minutes ago

  @ulickdcox @VodafoneIreland Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Zoe Smith (@ladyspeakerz) reported 19 minutes ago

  This country England a joke even children wouldn’t be as pathetic and immature as you lot Im going straight to the police again I’ve been told the names Ian jones Emma Vicky - Virgin media Laura - Virgin media Cheryl tweedy All criminals and been doing bad bad bad things They have to go to prison My only crime making these badly brought up cold rough chav women jealous I shall be naming names now and going to the police on Tuesday My mum and dad now awake something happening YOUR ***** LITTLE SECRET GETTING EXPOSED YOU NOT GETTING AWAY WITH IT ALL MESSED UP FOR MUCH LONGER YOUR SADISTIC SICK GAME IS OVER YOU SICK DISTURBED TWISTED HORRIBLE PSYCHOPATHIC LOSERS YOU NEED LOCKING UP ALL OF YOU FOR MY SAFETY

• 
  Helen Bailey (@helenbaileyuk) reported 21 minutes ago

  @virginmedia neither myself nor my husband have received any emails today (we have ntlworld email addresses) and even ones we've sent to ourselves from other accounts haven't come through. Is there an issue with emails?

• 
  mmhmm (@xhatne) reported 21 minutes ago

  @Johnty14 @virginmedia Easy solution here, someone should invent a method to get the leaflet through the door, so it ends up in the house, but passers by can't see it so it isn't obvious that nobody is home.

• 
  Ashley Blick (@ablick1986) reported 21 minutes ago

  @virginmedia I’ve had SkySports add on without requesting this. Customer support saying 30 days notice required. Anyone else had this? This is fraud!

• 
  Connor gower (@Connorgower3) reported 23 minutes ago

  I have had issues with my broadband for the last 48 hours so far where it keeps being intermittent it's not the first time it's happened and pushing me closer to leaving @virginmedia

• 
  Sean Austin 316 (@seanaustin1985) reported 28 minutes ago

  @Johnty14 @virginmedia I worked for VM as a tech and I wasnt one of them but it was common practice by some rltwchs to feather knock so they could put the job off and blame the customer for not being in..