Virgin Media

Virgin Media Outage Report in Crawley, West Sussex, England

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The latest reports from users having issues in Crawley come from postal codes RH11 and RH10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Crawley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crawley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Crawley, West Sussex, England 01/30/2026 23:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Crawley, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Crawley, Leatherhead, Reigate, Redhill, Balcombe, Horsham, Caterham, Dorking and Burgess Hill.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrawley Internet
United KingdomCrawley TV
United KingdomLeatherhead Internet
United KingdomReigate Internet
United KingdomLeatherhead Internet
United KingdomRedhill Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Crawley, England

Latest outage, problems and issue reports in Crawley and nearby locations:

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia No apparent reported issues. Still no internet. Green link flashing repeatedly and tick repeatedly flashing blue.

  • Sexley28 Natalie Exley (@Sexley28) reported from Crawley, England

    @virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭

  • RobertProcter Rob Procter (@RobertProcter) reported from East Grinstead, England

    @virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia 2 days in a row now..problem resolved yesterday evening after all day with no internet, today exactly the same problem. Your check if there is a problem page is still not working either..

  • zimoza90 Tony Woodley (@zimoza90) reported from Burgess Hill, England

    @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

  • Sexley28 Natalie Exley (@Sexley28) reported from Crawley, England

    @virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .

  • leemillard1979 Lee Millard (@leemillard1979) reported from Crawley, England

    @virginmedia @PrimaryPGCE1 Same here.. that link just says broken.. obviously fallen over big time yet again..

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Hub 3.0. No issues experienced with our wired devices, just impacting WiFi.

  • Charlie_A_Toon Charlie Toon (@Charlie_A_Toon) reported from Crawley, England

    Is your Virgin TV Go app ever going to work again @virginmedia been down for a wk now. I’ve deleted it & reinstalled it, constantly told my p/word is wrong (it’s not) I reset it anyway, then get an error message that the p/word reset page is broken. Mmm just as I get a price rise

  • hms1967 Harvey (@hms1967) reported from Crawley, England

    @virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How

  • Stevenorient Steven (@Stevenorient) reported from Crawley, England

    @Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.

  • Skiddles1985 Iain (@Skiddles1985) reported from Crawley, England

    @matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @virginmedia Thanks for getting back to me. Yep, checked all this. Didn't notice any issues before "Intelligent Wi-Fi"

  • Robert_Groves69 Robert groves (@Robert_Groves69) reported from Crawley, England

    @virginmedia no service again sort it out virgin, #useless #nohelpinsight

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓

  • anjiMD TheRealAngelinaDavey (@anjiMD) reported from Crawley, England

    @virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SJN004 Samantha Nelson (@SJN004) reported

    @virginmedia I have requested numerous times for phone transcripts to be provided and each complaint I have raised has been closed because VM feel it has been resolved from their side. I don’t think that’s his complaint procedures should work. I am left unhappy and overpaying for a service

  • seankeane93 Sean (@seankeane93) reported

    @virginmedia hi is there an outage In Dunshauglin?

  • ruthm4x 🏁Ruth Maxwell-Hudson🏁 (@ruthm4x) reported

    @virginmedia Just received an email about channels. Coincidence 🤔 (even though it doesn't mention any being removed) No pop up seen on ITV or ITV3 which are the ones I've become aware of so far I'm using guesswork to fix this. I'm sure you could easily switch these in a couple of clicks

  • horacechump ❝ © sǝuoſ uʎʇɹɐW © ❞ (@horacechump) reported

    @itvMLshow @MartinSLewis #MartinLewis Haggle success with Virgin Media. Renewal came in last week, spoke with them and got the renewal down from £135 per month to £80.75 per month, saving £976.50 over the next 18 months.

  • kermit1015 kermit10 (@kermit1015) reported

    @virginmedia @Minstrels79 Must really stand out but surely this is the service that should be applied to all customers

  • GonnyGolightly Joanne (she/her) (@GonnyGolightly) reported

    My weekly tweet about how unreliable the internet is with @virginmedia . Its great. Their page claims there are no issues in your area, then when you ask to have them check it out anyways “sorry we cant run tests anyhow”. This is London internet for ya

  • graemefowler Graeme Fowler (@graemefowler) reported

    @virginmedia Hi TW, I was not. I've been a customer for 21 and a half years. My package is way too expensive, and with an extra £21.50 on top it's practically unaffordable. If I was a new customer I could get the Ultimate Volt Bundle with Gig1 broadband and an O2 SIM for £79 right now.

  • RobPattison91 Rob Pattison (@RobPattison91) reported

    @virginmedia Yeah there was an issue with the service but it's all sorted now.

  • RyanBroad23 Ryan Broad (@RyanBroad23) reported

    @virginmedia I have called multiple times. The frustrating thing is, why should I have to call, for you to retain business. Why should they have to cancel to wait a few months to get an offer a new customer can!? How is that a good business model. Your customer service is so poor 1/2

  • lakelandhaze Tom 🏳️‍🌈 (@lakelandhaze) reported

    @virginmedia perhaps your esteemed Mr Branson could stop launching himself into space for a moment and fix my shoddy broadband service?