Virgin Media Outage Report in Salfords, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Salfords, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Salfords and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Salfords, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Crawley, Redhill, Sutton, Leatherhead, Orpington, Carshalton, Coulsdon, Reigate, Ashtead, Balcombe and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Salfords, England
Latest outage, problems and issue reports in Salfords and nearby locations:
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.
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Paul Falkner
(@PaulLaFiaba) reported
from
Croydon, England
@virginmedia Clearly your kids in the advertising report were all out with hangovers when their Unis were teaching about the backfire effect of “knocking copy”. It kind of makes you sound like your own product is so bad you need to bring others down to your level
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Natalie Exley
(@Sexley28) reported
from
Crawley, England
@virginmedia The automated service has informed me there are issues in my area which an engineer is working on .. due to be fixed at 435pm , but been off since 10pm last night . Not much help really considering what we pay for .
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia I did. This is where this conversation started. The first time I tested using, it claimed all was well. Substantially it simply advised me to restart the router. It was not of any help, hence I moved the router, which resolved the issue & uninstalled the app.
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Natalie Exley
(@Sexley28) reported
from
Crawley, England
@virginmedia your company is a joke. Tv and broadband down yet again - already have an ongoing complaint about the service with ofcom. Pay extra to have sky sports packages and can’t even do that today. And we can’t even speak to a human ! @SkyUK we shouldn’t have left 😭
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2
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Dean Woods
(@deanwoods) reported
from
Horley, England
Not sure about Virgin Media's new "Intelligent Wi-Fi" update. Devices now regularly lose connection which wasn't a problem before 🤔
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia Was useless. Uninstalled. Moved my router seemed to fix the issue
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia Before I moved the router, I kept on losing Internet connectivity in other rooms in my one floor flat on my phone. No issue in my living room where the router is located. I would have to disconnect Wi-Fi on my phone, then reconnect. I moved the router by a about 1 foot. Now fine
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Great well this happened a few weeks ago too so be good to not lose my service again.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.
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Robert groves
(@Robert_Groves69) reported
from
Crawley, England
@virginmedia no service again sort it out virgin, #useless #nohelpinsight
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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Bill Burey
(@bburey) reported
from
Croydon, England
@virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one
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Bill Burey
(@bburey) reported
from
Croydon, England
@virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phillip Carey
(@PhilC1935) reported
@virginmedia @virginmedia that is the issue Customer Services want to charge and seem unaware of this campaign. We shall battle on as sadly it seems it will be a battle
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M
(@XboxBonesE) reported
@virginmedia That should have happened already!!! I shouldve recieved a phone call....didn't happen!!! Its the same crap I hear everytime!!! @Ofcom
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dv1ded
(@dv1ded) reported
@virginmedia The hub was received this morning. Still think that someone shouldn’t go through that number of issues just to receive a package. Now let’s see if we can get the speed. Appreciated you came back here.
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Pete
(@peterjs0007) reported
@virginmedia Yes they told me they couldn’t help as VM agents haven’t done their jobs properly as they did not register the referral so I need to speak to VM. When I do they say I need to speak with Aklamio. A total joke
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Gregor McHugh
(@GregorMcHugh) reported
@virginmedia hi I am still waiting for a response to my escalated complaint. Your web chat operator assured me my complaint would be escalated again and I would hear back in 24 to 48 hours. That was 4 days ago
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shaun coyle
(@shauncoyle88) reported
@ollybishop I would definitely recommend giving them a call, my 350m broadband was going up to nearly £60, BT was offering 500mb for £30.99. without even getting through to the retentions team they knocked it down to £31. Was surprised to be honest @virginmedia
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chris (bogue overton
(@boguemeister) reported
@virginmedia absolute joke phoned up to cancel my package. The call centre operator put me on hold 25 minutes ago at 35p a minute. Seriously ***************
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Phillip Carey
(@PhilC1935) reported
@virginmedia @virginmedia just one question, how do I get the service (sky cinema) you offered March 1, I accepted and you confirmed March 1. Who can help me then?
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Tom callow
(@Tom_callow457) reported
@hellensysafc @virginmedia Send a message to @reset_codz on telegram for help, he helped me recover my account. if you really need help getting back your account then contact him too okay and have a nice day
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𝓂 𝒶 𝓎 𝒶 𝓇
(@brysatra) reported
@virginmedia I have a telephone engineer booked for Monday. I tried to cancel using the text link supplied. That didn’t work. So I called your telephone faults team. The person I spoke to said she couldn’t cancel the appointment. Her system wouldn’t let her. Then she disappeared.