Virgin Media Outage Report in Salfords, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Salfords, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Salfords and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Salfords, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Redhill, Crawley, Caterham, Ashtead, Carshalton, Orpington, Sutton, Coulsdon, East Grinstead, Epsom, Kingswood, Purley and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Salfords, England
Latest outage, problems and issue reports in Salfords and nearby locations:
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!
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Geo-Jude FCCT
(@th3Jud3) reported
from
Croydon, England
@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@virginmedia Dealt with over the phone to your customer services, thanks
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Michael Abrey-Bugg
(@abreybugg) reported
from
Whyteleafe, England
@virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
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Lee
(@Lee84036371) reported
from
Croydon, England
@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown
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aggy
(@aggy_mi) reported
from
Croydon, England
I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever
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ClareOTstudent
(@ot_clare) reported
from
Croydon, England
@virginmedia having major issues with our internet going off at very regular intervals in Thornton Heath. Please could this be looked at?
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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stevexoh
(@stevexoh) reported
from
Esher, England
Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Saurabh Verma
(@saurabh_mca06) reported
@virginmedia Hi, I had called your cust support multiple times but they always mentioned that someone from their mgmt team will call and do the needful. I am getting disappointed with everything and getting no support even from your web support team. Emailed the web/twitter support on 28 Apr.
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Lee Westgarth
(@LeeWestgarth1) reported
@virginmedia The thing is. I agree a price in Feb, and you didn't apply it. This happened again in March and April, and the reasoning was poor. Then also in April I was offered a £10 credit due to an error on some data, but instead, I have been charged for it
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Ian Hallworth
(@HallworthIan) reported
@virginmedia 3 hrs 24 minutes (and counting) waiting time on What's App to talk to customer services, plus 52 minutes on the phone before I was cut off. But we can't complain as it's all the customers fault for trying to contact them and making them soooo busy.
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Brian Williams
(@BriWilly26) reported
@virginmedia But since you asked Broadband is often poor, tonight it’s dreadful. Dial-up would be better. I plugged in that thing you sent into the router for phone a line; yeah that doesn’t work. In fact it was after I did that, out BB slowed to a standstill. So much so, I went on to 4G
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Lee Westgarth
(@LeeWestgarth1) reported
@virginmedia I simply cannot keep going back to them as I have lost all trust that they will do the right thing and sort out the issues. At this stage I am looking for acknowledgement and someone to contact me to cancel my contract
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Tommy Hepburn
(@Socialist67) reported
@virginmedia Just ran the status checker and what a surprise: there are no issues affecting his post code.
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badreldin
(@badreldin) reported
@virginmedia I have tried to raise a complaint but your customer poor service informed me that due to not having a live service then I couldn’t raise a complain, which I thought was absurd and utterly unacceptable. The disconnect between all your departments is shockingly poor.
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Matt
(@Mjhill1984) reported
@virginmedia rang to drop TV and LL but keep broadband Any legitimate reason you want to charge me £56pm but a new customer £40, the only reason the lady on the phone could give is they pay a £35 setup fee... Can I pay that and go on £40 or use my totum and go on £40 anyway?
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trevor viette
(@trevorviette01) reported
@virginmedia Internet came back on Sunday afternoon But can never whatcha catchup tv as always freezes after 10 mins then starts at the beginning so takes properly 3hrs to watch a 45min show and has been like this for around 10 yrs .
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Jfad2000uk
(@Jfad2000uk) reported
@virginmedia @BigTee1888 Sorry to say but contacting Virgin media is one of the most trying things in life. I was 40 minutes at ten o’clock on Sunday morning trying to sort my issue eventually 1:30 minutes later I am told it’s been fixed although no confirmation email.