Virgin Media Outage Report in Salfords, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Salfords, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Salfords and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Salfords, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Sutton, Crawley, Horsham, Ashtead, Redhill, Leatherhead, Epsom, Caterham, Balcombe, Carshalton, Dorking and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Salfords, England
Latest outage, problems and issue reports in Salfords and nearby locations:
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Ashish Patel
(@Ashishpatel1972) reported
from
Croydon, England
@mac1882thfc @SkyHelpTeam @virginmedia Been with @virginmedia in the past & had loads of issues with them in my area unfortunately & the hiking up on charges was not helpful despite being a loyal customer of 16 years & poor customer services attitude.
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia still on the phone, still not working 💤
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Gary Bott
(@RevBott) reported
from
Croydon, England
@sadbuttrue @virginmedia I left after a year of problems
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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JMRCS
(@JMRChauffeurs) reported
from
Crawley, England
@virginmedia I cancelled an additional channel package and wanted to cancel it despite a chat with online help it still hasn't been cancelled
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mattieb
(@mattie_b83) reported
from
Crawley, England
What a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap
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Nick Anstead
(@NickAnstead) reported
from
London, England
Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Hunt
(@Huntjolifey) reported
@virginmedia Really? I’ve had a problem with my virgin TV remote app for two months now, passed around no one taking responsibility, problem still here, absolutely disgraceful customer service. Will not be renewing!
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Tom Stocks
(@Purple_stocks74) reported
@xXTHLXx @virginmedia The service isn't even good , WiFi drops , overcharged , stand alone broadband is a disgrace price wise ... Can't wait to leave either
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Kevin
(@inmonopinion) reported
@virginmedia Can you see why from a customer’s point of view this is all nonsensical?? It’s like because this is public space you say we’ll help but it sounds like you’re there to deflect not sort. Can you actually do anything? Direct these depts say one thing but do zero!! #virginmedia
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Lumpy
(@BurnsScott1690) reported
@virginmedia @ClaireJen79 My wifi signal upstairs is absolutely shocking ! Kids struggle with Streaming services and game and I’m on 200m connection! Placed order for PODS sometime ago and still no answer. Virgin Media are a joke to deal with honestly
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Steve Clegg
(@SRC62) reported
@virginmedia Wether it’s an area issue or not it’s immaterial. The point is (area or no area) I find it to be a recurring, intermittent reliability issue. Recurring is the operative word, regardless as to wether or not you ‘temporarily’ resolve it for a SHORT period of time.
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Tim Mogridge
(@timmogridge) reported
@virginmedia @SinanUnlu6 Another annoyed customer in SE9 here, with no internet since 9am this morning. Service status says "no know issues" Rather than us spending our time calling that number, could you find out for us if there is an issue, and, perhaps, update your website?!
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Neil Williams
(@casper197635) reported
@ClaireJen79 @virginmedia Same for me. Since the Hub 3 and increasing my speed, the WiFi has been awful. I've done reboots, factory resets, split the SSID, turned off WiFi optimisation, and it's awful. My wife and daughter have iphones and use 4G as it's much better
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DILRAJ
(@dilrajsachdev) reported
@virginmedia @virginmedia is never sorry and always hiding truth so customers keep waiting, if you really honest then you will tell me in beginning it will take 6 weeks and then i can make decisions, not I am stuck I called every day and they said TODAY 😡😡
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L MCFC Sullivan
(@Micraman235) reported
@xXTHLXx @virginmedia We never had a problem with @virginmedia for 20 years plus but yes it was the constant price rises that did it for us also... So just stripped back to BB only in the end.
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James Hunt
(@Huntjolifey) reported
@virginmedia A few weeks now, they replied asking me if I contacted the customer service department! No one is taking responsibility or ownership of this issue, all I want is a working service which I’m not getting!