Virgin Media Outage Report in Salfords, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Salfords, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Salfords and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Salfords, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Sutton, Orpington, Carshalton, Esher, Redhill, Crawley, Epsom, Leatherhead, Horsham, Ashtead, Coulsdon, Caterham and Wallington.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Croydon |
Wi-fi | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Salfords, England
Latest outage, problems and issue reports in Salfords and nearby locations:
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Trevor Graham
(@MrTG_Tweets) reported
from
Redhill, England
@itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
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bob plane 🇬🇧🏴🇺🇦
(@planey10) reported
from
Crawley, England
@virginmedia currently waiting half n hour to transfer to a agent from your complaints team !! Through your complete incompetence I have to waste my time your service is shocking
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royal 🌈
(@elthampalacegay) reported
from
London, England
Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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royal 🌈
(@elthampalacegay) reported
from
London, England
@virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?
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sophie
(@sophieholmes_) reported
from
Horley, England
@virginmedia can you confirm what the issue is with wifi in the RH6 area please?
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Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!
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Dean Woods
(@deanwoods) reported
from
Horley, England
@NikkiR322 @bt_uk We've lost @FreeviewTV TV signal too in #Horley, Surrey. Working still on Virgin Media TV
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Nick Tippett
(@nicktippett) reported
from
Croydon, England
@virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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laura
(@rileyscottl) reported
Over two hours on the phone to @virginmedia. Tech came out Friday, couldn’t fix, worst customer service from the ‘gentleman’ on the phone #virginmedia #workingfromhome #homeschooling Suggestions please! 😡
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Sophie Judge
(@judgarama) reported
@virginmedia This is actually just a bot chat, and not a human who can properly answer and resolve the issue. Can someone for heavens sake just properly contact us? This is awful customer service, I’m going to complain to OfCom of someone doesn’t contact me in the next 48 hours
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Ross Lee Moses
(@moses_ross) reported
@virginmedia A whole week with no internet whilst trying to work from home and the children attempting to access remote learning. All diagnostic tests completed and still no service. I expect this lack of service to be refunded to me and suggest you send me a new router 😡
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Caroline Short
(@CarolineJShort) reported
@virginmedia hello, I have a problem with my service but can't find a way to contact you on your website
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Mark Massiter
(@mtotheassy) reported
@virginmedia awful service. Broadband speed massively under supposed guaranteed speed. On hold over 2 hrs. Cut off twice. Impossible to work like this!
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Helen ⚫️ 🇪🇺
(@helmacrob) reported
@virginmedia Well our phone line is now down so we are not very happty
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Rachel ♥
(@XRachelRoss) reported
from
Kirkintilloch, Scotland
Complaint raised with @virginmedia on the 17th of December when my bill was produced (for more than double what it should be) and still haven’t heard anything yet they managed to take the incorrect payment. Shocking service.
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Conor Burns
(@ConorBurns67) reported
@virginmedia Does our superhub 3 need to be activated first? Never been used before until a few days ago.
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Julian Richards
(@julianofclapton) reported
@virginmedia I had fibre broadband plus home phone installed on Friday morning. Turned out the dongle adaptor for the phone was broken and the engineer didn't have another one. He told us to give you a ring. Of course that is impossible because you don't give a phone number.
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Matthew Wheatley
(@MatJW) reported
@virginmedia my Internet has been cutting out off and on all day (between 5 and 15 minutes each time, about 8 times in total). I'm in epping area. Are you aware of the issue and when will it be fixed?