Virgin Media

Virgin Media Outage Report in Salfords, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Salfords, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Salfords and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Salfords, Surrey, England 12/13/2024 22:55

December 13: Problems at Virgin Media

Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Salfords, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Leatherhead, Crawley, Orpington, Redhill, Carshalton, Ashtead, Epsom and Cobham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Salfords, England

Latest outage, problems and issue reports in Salfords and nearby locations:

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

  • wowbaggerish (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

  • jfcolomer Juan Folgar Colomer (@jfcolomer) reported from London, England

    @virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

  • Boubs1985 Kerry Vaughan (@Boubs1985) reported from Addington, England

    Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

  • HunteLucy Lucy Hunte (@HunteLucy) reported from London, England

    @virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!

  • DianaAlexS DianaS (@DianaAlexS) reported from London, England

    @virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

  • starmanuk Jason Starman QBE 💙 (@starmanuk) reported from London, England

    @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

  • Liamsmith260493 Liam Smith (@Liamsmith260493) reported from London, England

    @virginmedia Our Wifi has been down since yesterday can you help please

  • wowbaggerish (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Whyteleafe, England

    @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Da8blue Des Collier ⭐⭐ (@Da8blue) reported

    @virginmedia 5hrs and counting and now the customer relations messaging team as per their own auto message will be closed until 8am tomorrow and I have achieved nothing except lost another day of sitting awaiting Whatsapp replies

  • VampKitty09 Kim (@VampKitty09) reported

    Holy ****..my fone bill is 63.42 😟 1 call to Virgin Media cost 37.85! 😠 (rest Disney+ that expires soon n bloody VAT my actual tariff is under 10.00 lol )

  • thejayfaulkner Jay Faulkner ♿ (@thejayfaulkner) reported

    @virginmedia Yes, I checked for faults in my local area and there are none despite being told there were and this was the issue. I was also told support person could see WiFi working on their end and to reboot router which would fix it - it didn't.

  • LOL_VO LOL_VO (@LOL_VO) reported

    @virginmedia That's convenient that it's exactly the same cost? Why the change then? I wanted a back up line for my daughter as she doesn't have a mobile incase of emergencies and web down but refused.

  • Doctorofwaffle DrWaffle  (@Doctorofwaffle) reported

    @virginmedia Yeah its been 3 hours since this tweet and its still not working and the status page hasnt changed. Do y'all actually have technicians to fix this or nah?

  • Hammondsy HMND (@Hammondsy) reported

    @virginmedia So I have to call someone again and spend hours on the phone only for them to pass me off again. Absolutely dreadful service. I’ll be cancelling

  • JohnMcGee109 John McGee (@JohnMcGee109) reported

    @virginmedia That’s the problem I shouldn’t have to spend hours on hold. Give me some options in a email. See below

  • thelivingherb Victoria Wright PhD (@thelivingherb) reported

    @virginmedia @virginmedia @Ofcom month 4 and still no broadband installed. 3 complaints raised and still no response to any of them. Tried to raise complain #4 and Cristabel put the phone down on me. 3rd person from VM to do this today. #exceptionallyangry

  • TTVJackIsAlive JackisLevelHeaded (@TTVJackIsAlive) reported

    @SaucyULTRA @virginmedia My upload speed went to hell and I had to end my stream, not ideal - but at least I'm not alone with the issue so it saves me throwing something out the window

  • joe9909_joe Joe (@joe9909_joe) reported

    @virginmedia hi wifi is down and can’t seem to figure out why any chance someone could help?