Virgin Media Outage Report in Edenbridge, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Edenbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Edenbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Edenbridge, Kent, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Royal Tunbridge Wells, Crawley, Redhill, Tonbridge and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Edenbridge, England
Latest outage, problems and issue reports in Edenbridge and nearby locations:
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Great well this happened a few weeks ago too so be good to not lose my service again.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Thanks but my postcode not recognised and already been there done that. Have seen some of your guys by the box outside and all sorted apparently. Your customer services are supposed to be ringing me back with and engineer appointment which I don’t need.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia been on the phone for 30 minutes trying to get lack of internet sorted. Myself and neighbours on two year old virgin and all have issues but you cannot detect any. You cant access you technicians diary either so #unresolved. #frustrating @richardbranson
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.
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Andre Gosine
(@AndreGosine) reported
from
Croydon, England
@virginmedia internet is a load of crap can’t even use WiFi in my house😭
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Claire
(@wotawomandiary) reported
from
Crawley, England
No internet in my area for 5 days now @virginmedia this really sucks!!!! #RH10 #NoInternet #VirginMedia
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Paul Falkner
(@PaulLaFiaba) reported
from
Croydon, England
@virginmedia Clearly your kids in the advertising report were all out with hangovers when their Unis were teaching about the backfire effect of “knocking copy”. It kind of makes you sound like your own product is so bad you need to bring others down to your level
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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jake lucas
(@barriescott) reported
from
Crawley, England
@virginmedia so I have a problem with my internet so I go to use my personal hotspot only to discover you have removed it not happy
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Claire
(@wotawomandiary) reported
from
Crawley, England
@virginmedia Not sure what that means, but I’ve called three times and I have the same message saying you are aware of the problem
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Darlow
(@kapowaz) reported
Virgin Media is just such garbage. Nearly 2 months of terrible speeds and connection drops. Engineer visited and claimed there was an acknowledged area fault (which of course the service status page doesn't show). They're gone as soon as there's a viable alternative.
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Amanda Vinall. Be nice - not like the Tories.
(@amandavin) reported
@virginmedia After 7 years we have been happy with your service. Right now. Awful. Crap. Since 15th Dec. Still not sorted. £134 a month. Dreadful.
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THE KOPITE
(@cjgamin99987610) reported
@virginmedia Your internet is so bad I am actually moving house (only superfast in the street available) so bad. Your hubs are ****
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JUSTINE IRISH
(@JustineEirish) reported
@virginmedia once again NO connection, almost impossible to speak to anyone and being given excuse after excuse, absolutley awful service 😡 home school stressfull enough for a year 11 student, thanks for adding to that stress!!
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@hunt721
(@hunt721) reported
@virginmedia I received no help from the text messaging. I really need to speak to someone please. Can they call me at some point?
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𝘾𝙤𝙣𝙣𝙤𝙧🏁🇸🇦
(@ConnorNUFC_) reported
@virginmedia @NUFCPreston John what footy team do you support 😎
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Steve Grubb
(@SteveGrubb) reported
@virginmedia By phone and letter (more than once) yet still this week a letter addressed to my dad arrived 'we are still looking into your complaint . . we will contact you by text or phone' along with 2 demands from Westcroft. I've given up, I'm not responding again, they can sue a dead man.
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Ian McKay
(@ianmckay173) reported
@virginmedia any local issues with Glasgow area? I have reset my router & cannot get connected to internet.
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Buyers Report
(@BuyersReport) reported
Studying a range of satisfaction surveys we noticed that @virginmedia customer service level seems to be slipping. On Twitter we noticed quite a significant amount of unresolved dissatisfaction issues. Hope #VirginMedia is onto turning this round. Suspect Teeside phone agents
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AJ 🇬🇧💄
(@aj_innocent1) reported
@virginmedia after being on hold for over an hour, your representatives spoke to me like dirt and then quoted a higher price than it says online and then cut me off. Please for the love of god help me before I lose my mind....#badcustomerservice #virginmedia