Virgin Media Outage Report in Edenbridge, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Edenbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Edenbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Edenbridge, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Crawley, Redhill, Coulsdon, Royal Tunbridge Wells, Caterham, Wallington, Sutton, Tonbridge and Crowborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Croydon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Edenbridge, England
Latest outage, problems and issue reports in Edenbridge and nearby locations:
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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ClareOTstudent
(@ot_clare) reported
from
Croydon, England
@virginmedia having major issues with our internet going off at very regular intervals in Thornton Heath. Please could this be looked at?
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Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
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Geo-Jude FCCT
(@th3Jud3) reported
from
Croydon, England
@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Lee
(@Lee84036371) reported
from
Croydon, England
@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown
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Jackie highsted
(@HighstedJackie) reported
from
Tonbridge, England
@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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Michael Abrey-Bugg
(@abreybugg) reported
from
Whyteleafe, England
@virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@virginmedia Dealt with over the phone to your customer services, thanks
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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Iain Sisson
(@i_am_iain) reported
from
Croydon, England
@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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aggy
(@aggy_mi) reported
from
Croydon, England
I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andi hewitt
(@80smetal4ever) reported
@virginmedia is the worst internet provider ever
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OURTETA
(@AFCatme) reported
@virginmedia so I just upgrade my package with virgin (big mistake) and there’s installation issues with my new equipment that I have to pay an engineer for & to top that off the customer service is dreadful and have no knowledge of what they are talking about!!
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Vince Williams🇦🇺🇪🇺💿
(@Golfyfun) reported
@virginmedia Why do you make it so hard to speak to someone at VM? I have wasted 30mins trying to get an issue sorted via your rubbish website. No contact numbers or even a chat option? I pay over £110 a month and get no support! Please contact me asap!
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Chris Hollands
(@Ipunchedalion) reported
@virginmedia A simple billing query should not take 8 weeks to resolve. It almost has though, and that’s 100% down to the constant string of lies and customer service failings from VM. I’m the only one making an effort to resolve this, you need to take some responsibility now
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極真会館 𐬯𐬁𐬨𐬌
(@Aryanoosh) reported
@virginmedia The last person we spoke to told us how much our bill was going to be, £27! As we were about to end our contract because of poor customer service & spending more than an hour on the phone with them! My bank doesn’t do that! Same thing is happening here!!
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gamer22
(@Aloy2202) reported
@virginmedia Tried that takes me to virgin site then when I select I’m an O2/virgin customer but then it says sign into O2 again even tho I’m already signed in and I can’t do anything after that cos it’s just like in a loop
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andi hewitt
(@80smetal4ever) reported
@virginmedia are the worst internet provider on the planet on off on off
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Ross
(@ross_nicoll_) reported
@virginmedia I’ve been transferred between 7 different agents. Hung up on and one even asked me to climb a tree and work outside. What is the best way to speak with a rep to resolve this issue??
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David Petherick | LinkedIn Profile Doctor is In.
(@petherick) reported
@virginmedia Started using the texting service at 12:57. Answered all the bot questions and confirmed account details with your bot. But I am still waiting to have any human contact, and it's 13:42. So I can't let you know what they say, sorry.
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Wix
(@wixinho) reported
@virginmedia Can I please have support via DM? many thanks