Virgin Media Outage Report in Swanley, Kent, England
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The latest reports from users having issues in Swanley come from postal codes BR8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Swanley, Kent, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Bermondsey, Tower Hamlets, Poplar, Ilford, Southwark, Islington, Dagenham, Hackney, Blackheath, East Ham, Coldblow, Leyton and Welling.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Croydon |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Bermondsey |
Total Blackout | |
| Bermondsey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swanley, England
Latest outage, problems and issue reports in Swanley and nearby locations:
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
@virginmedia It’s not a connection issue. Your engineer fitted my 10 year old tv with the latest HD box, which has overloaded my HDMI ports & my tv is now broken. Customers services do not understand what I am saying. The engineers have both confirmed a replacement tv needs to be sent out.
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia Di I get refunded for the days I have no WiFi internet or tv service ... Sky is offering me a better deal and I’ve accepted contract with virgin media has run its course
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Lazy Valentina
(@LazyValentina) reported
from
Croydon, England
@virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢
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dicle erver
(@starsenic) reported
from
Hackney, England
AVOID VIRGIN MEDIA! I REPEAT, AVOID VIRGIN MEDIA! THEY WILL MAKE YOUR LIFE DIFFICULT AND WILL DO ANYTHING NOT TO HELP YOU ON THE PHONE! THEY HANG UP THE PHONE ON MY FACE! @virginmedia
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Steven Cooke
(@StevenCooke94) reported
from
Poplar, England
@virginmedia after months of phone calls with virgin they have finally resolved my problem thanks for the people that finally helped but some of your team need some proper training awful customer service!
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Damilola Adeboye
(@Damboye) reported
from
Tilbury, England
Virgin media decided to add £3 to the bill But the broadband service’s poor ...@richardbranson ::: Your company or franchise , can do better
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PauleneCarr
(@PauleneCarr) reported
from
Croydon, England
@virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service
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Andrew Fleming
(@Andrew007Uk) reported
from
Sutton at Hone, England
Think I am cursed with home internet. All the trouble in India and now a culmative 2 hours trying to contact @virginmedia with no success of speaking to a human back home. All data expired and phone line/TV also not working so we must refresh and start again tomorrow 😳
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Mercedes BB
(@Messy_BB) reported
from
Sutton at Hone, England
@virginmedia I don’t have an Ethernet cable. Network status said its fine. Currently being tortured on hold listening to james Arthur. Catch up not working either (error c130). Trying to work from home having to tether my personal data. On my last legs with Virgin
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James Enck
(@jimiinc) reported
from
Camberwell, England
@virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.
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Anthony Cohen
(@ukwip) reported
from
London, England
@virginmedia Area issue. Fix by 12 July 4:50pm
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia still waiting for my engineer (8am to 12) you are wasting my only day off work to get my service back. Promises promises
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Morgz
(@Morgannaredhead) reported
from
Islington, England
@virginmedia Never mind Service is appalling lately.
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eternal optimist
(@dettybo) reported
from
Dartford, England
@Louisemtg @dartfordliving @virginmedia Thanks, the trust pilot reviews are awful. I've told them I don't want it but they're not happy with the speeds of BT
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sharron killick
(@shazthechef) reported
from
Dartford, England
@virginmedia Hi I’ve run the necessary tests that are on ur service page and there’s no problems but some of my recordings are still not very good quality and I am unable to watch them
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Tom
(@Murvalous1) reported
from
Hackney, England
@virginmedia #virginmedia worst Internet sevice ever, several times a month it stops working for days!
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
He said that @virginmedia will confirm with the engineers manager that what I am saying is true, and there will be no issues in arranging this. He totally accepts that the virgin box has wrecked my tv... trying to explain this to the people at customer services is another story..
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Tom
(@Murvalous1) reported
from
Hackney, England
@virginmedia At least twice a month it has issues, now waiting 2 days for a network engineer, it's just overall down too often to rely on.
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Natalie 🦋
(@NatalieNooNah) reported
from
Sutton at Hone, England
The man on the phone told me that can’t happen, and that my tv isn’t broke! Totally patronising me! I haven’t even been with @virginmedia for 24 hours, and I am totally appalled with the customer service! I am awaiting a call from a manager. Fingers crossed e understand me!
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John Lyons
(@johnnieego) reported
from
Hackney, England
Hey @virginmedia, I'm only grudgingly a customer because we can't have a dish here. I certainly don't want to switch to your mobile. How about saving a tree or two and not sending me brochures all the bloody time. Ta.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Kelly
(@Bra1nK) reported
@virginmedia Connections all OK and I rebooted the box, pixellation seems worse on BBC1 HD but other channels are affected. Trying to test via my online account I end up at the same broken page (doesn't seem to be a bad link it just doesn't work)
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Simon Miller
(@SimonMiller316) reported
@virginmedia I know it's not your fault, but really? I've been through this. A technician's already confirmed that during 'routine works' someone cut my chord by accident. I'm waiting for 'the field team' to fix it and every day you tell me it's done but it's not. It's now been 10 days.
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Michael_b
(@ironmike985) reported
@virginmedia by any chance is there anyway I can nominate these jokers @TalkTalk for worse broadband provider of the year must be a link somewhere ? Got any details of the ombudsman so I can lodge a complaint and terminate my contract for a service I pay for but don't receive ?
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Dan Bank
(@dbank7) reported
@virginmedia why is it impossible to chat with someone? doesn't work on the site/app, don't answer phone calls... what can I do??
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Donna Bates
(@smileyd34) reported
@virginmedia Can some one please answer the retention chat window my poor mum has been waiting since 08.56 !!!
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Dieren
(@DierenMP) reported
@virginmedia I’ve done everything you’ve said already. It says there’s no problem when running a test but my box is still blinking green.
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Nina
(@supersleeper) reported
@virginmedia Hey @virginmedia thanks so much for your help/tweets. I was in contact via WhatsApp at the same time & Albern has sorted out problem. It took a while but it's sorted now. Had this interaction been when trying to resolve TV services, I think outcome would've been different. Thanks
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Dieren
(@DierenMP) reported
@virginmedia I’ve had no internet with you guys for almost a week now. Every time I call up I’m not able to get through to any customer service members as it tells me the same message “the engineers are working hard to fix this problem and it may take longer that usual”.
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Graeme
(@gmichie7) reported
@virginmedia No still no service. Talked to advisor on the phone but no help and no further forward with refund for loss of service.
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G
(@G45526203) reported
@virginmedia I reported it on the 2nd Feb, it was a network issue and request both over the phone and on your automated system to be updated, phoned again Monday to find out the automated message has changed so assumed the network issue is fixed but I didn't receive a message informing me