Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beckenham, Greater London, England 01/11/2026 22:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Beckenham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Ealing, Hackney, Hammersmith, Tower Hamlets, Waltham Forest, Paddington, Romford, Southwark, Bromley, Wembley, Hampstead, City of Westminster and Harringay.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.

  • Veganforever67 Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer

  • flyinglimmar Marco Limido (@flyinglimmar) reported from Merton, England

    @virginmedia You describe your service like a land of milk and honey, but cancelling a contract with you is basically impossible. I've been kept on hold for more than 40 minutes and all the operators I spoke with pretend not to understand my request and moving me to another colleague. Shame.

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN

  • Veganforever67 Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault

  • PaulG_Lon Paul Griffiths (@PaulG_Lon) reported from Wandsworth, England

    @DiageoLiam I think there’s a major issue with the internet / digital platforms. @itvlondon news has been affected all day. My @virginmedia connection down too.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.

  • xfindingxemox Mona Lisa Saperstein (@xfindingxemox) reported from Wandsworth, England

    UK's biggest thieves? @virginmedia has been stealing money from me pretending they give internet service

  • MattyCPFC Matthew90 (@MattyCPFC) reported from Croydon, England

    @virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.

  • Martinibar_88 Rupert Martin (@Martinibar_88) reported from Merton, England

    @virginmedia Hi I'm having device connection issues, intermittent loss of speed or connection. So far today sitting a metre from my unit I have had to use my phone data!

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.

  • MrCADwiz Everest, Sam (@MrCADwiz) reported from Bromley, England

    @virginmedia for some reason Channel 4 and BBC 2 are not working one 1 of our boxes the other box they work fine. Any ideas?

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from City of London, England

    @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

  • MMOORBYx Michael Moorby 👑 (@MMOORBYx) reported from Bromley, England

    @jamesrhamilton @virginmedia Ones broken on Mainridge Road as well.

  • thisisloryn LORYN (@thisisloryn) reported from Croydon, England

    @virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.

  • KnowlesyCPFC AK (@KnowlesyCPFC) reported from Croydon, England

    @virginmedia your internet service has been atrocious in the CR8 area today. Any particular reason why?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • georginamolly georginamolly (@georginamolly) reported

    @virginmedia Says no fault in the area, but clearly there is. Whenever I do a service check it says no fault- something tells me you will never admit to a fault. How can this be an issue everyday and I’m not the only one having problems with your shambles of a service

  • claireglenton Claire Glenton (@claireglenton) reported

    @virginmedia No as it was via the website. There has never been any reply

  • jadeeegooden Jade (@jadeeegooden) reported

    @virginmedia Our internet connection has always been bad but for the last couple of months it is constantly intermittent, one minute it is working fine and the next it doesn’t work at all. This is across all devices not just one. I am a teacher working from home so it’s important now to (1)

  • Sad_Bo1_Hours Ed (@Sad_Bo1_Hours) reported

    @virginmedia Oh great another generic reply with another person that can't do anything. Luckily managed to get through to someone on the phone who was no help but did offer us the same deal we currently have for more than were paying right now. Sort your **** out will you

  • georginamolly georginamolly (@georginamolly) reported

    @virginmedia this is getting ridiculous now. Constant intermittent WiFi issues every day. With trying to work from home plus a year 11 doing their GCSE exams online this sort of service is not ok. Over 6 months this has been an issue, given a new deal & box but still no better 🤬

  • bumblebird54 Bumblebird54 (@bumblebird54) reported

    @virginmedia Idid end up calling,she sorted it out. Now it's not working properly again like before,it keeps stopping,on NF&catchupthis sort of thing seems to happen randomly it's been a poor service over the years,then once you've signed a new contract you're tied in!

  • Jayemel68 John Lawrence (@Jayemel68) reported

    @virginmedia Thank you. At least I'll be able to cancel the account I have been suspended on once I get the paperwork or as it has been suspended do I not have to cancel?

  • ScouseNavajo21 Ben Carlson (@ScouseNavajo21) reported

    @virginmedia Please don’t make me wait another three days for a reply, I’ve had enough waiting on the phone and searching online for the past week. First poor internet now I can’t even return the router...

  • claireglenton Claire Glenton (@claireglenton) reported from Nottinghamshire, England

    @virginmedia I’m not sure how long they will take as I sent the complaint on 16th December. So almost a month!

  • bumblebird54 Bumblebird54 (@bumblebird54) reported

    @virginmedia If it carries on for the next 18 months I will look for somewhere else. The staff I talk to are lovely people it's just the service is not.