Virgin Media Outage Report in Beckenham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Beckenham come from postal codes BR3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hammersmith, Croydon, Ilford, City of Westminster, Camden Town, Southwark, Caterham, Romford, City of London, Islington, Kensington, Redhill and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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Robbie_Spice
(@RobbieSpice89) reported
from
Paddington, England
So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.
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Christine Allado
(@ChristineAllado) reported
from
London, England
@virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Download speeds in SW18 are down to 5Mbps (on a 200Mb account) after works in the area earlier in the week. Called to report the issue only to be told by a message to wait 24hrs to see if the issue resolves itself. Can you please log the issue? Thanks.
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Philippa Rooke
(@Flipringer) reported
from
Bromley, England
@virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Thanks for the reply. Yes; “Looks like there’s still an issue with your connection”
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Deli
(@DelDelovely) reported
from
Eltham, England
So @virginmedia who do I invoice for the lost revenue for my husband and I as you can’t send an engineer out for 6 DAYS to fix our broadband/TV fault??! Please tell me who I’m to send the invoice to, and also how to get compensation for 6 days of lost service 😡
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾
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Fiscally Unstable Cam
(@DxpTheFirst) reported
from
Lambeth, England
@virginmedia Okay, no problem. I'll give you guys a call during the week then and ask about it.
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?
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Christine Allado
(@ChristineAllado) reported
from
London, England
.@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?
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Alan Ferrari
(@ferrari1fer86) reported
from
Romford, England
@virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Virgin Media should change their name to Virgin Media Outage
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot
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The Actionable Futurist® Andrew Grill
(@AndrewGrill) reported
from
Kensington, England
@virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan🍀🇾🇪
(@TiocolateKek) reported
@virginmedia my internet hasn't been working for 10 days, please fix this.
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David James Murton
(@delid4ve) reported
@AmazonHelp Been through this before, works on my Samsung tv but never on @virginmedia Same every time. Normal videos / movies / tv play fine, it’s always the live stuff that doesn’t work. Think there must be a drm issue somewhere..
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Purple Star 🕷️
(@EtoileViolette) reported
@virginmedia No, they won't, because they said at 10am yesterday it would be within 4 hours and it hasn't been. I would cancel my contract but laughably I can't even get to anyone to do that.
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Leyanne Garrad
(@lanniebg) reported
@virginmedia Engineer just been . Was right in what I was thinking. Account was amended and channels taken off. Very very poor service considering I am a customer of over 21 years . Can someone call me to get this sorted
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craig nagle
(@Nagcra) reported
@virginmedia One day they get to mentioning an engineer and next day it's a different advisor asking me to go through checks at home that I must have done about 25 times lol. Every morning the web chat asks if still need help. Not getting anywhere with this
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JH
(@JonnyTicTac) reported
@virginmedia is it possible to speak to a human about service issues rather than have to have an automated service hang up on you without resolving the issue?
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💙🧡Donna Janes💙🧡
(@DottieJanes) reported
@virginmedia Getting pushed back. It's not there now but there are still issues and it is getting increasingly annoying and frustrating as we are spending too much on data.
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Jennifer Taylor
(@Jennifersfiles) reported
@virginmedia Hi - since the 16th of December we have been promised a call back and engineer as of yet nothing, we can't speak to anyone to deal with this issue - please can someone get in touch,We have no TV or WiFi please can someone get in contact and HELP
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Purple Star 🕷️
(@EtoileViolette) reported
@virginmedia And wait how long on hold? Given how much I pay for this and how long I've been a customer, and how long I've waited for even a response let alone help, why can't they call me?
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Sam
(@Sam_Rigg1) reported
@virginmedia @Whatsunnn_ Hi there, I can confirm that I have tested on both wired and wireless devices and the speeds are similarly poor. I am subscribed to the M100 fibre plan and the speeds are below 5mbps for at least 8 hours each day (this has been going on for months).