Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beckenham, Greater London, England 01/17/2026 04:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Beckenham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Camden Town, London, Poplar, Harringay, Fulham, City of Westminster, Hackney, Hammersmith, Waltham Forest, Croydon, Reigate, Ilford, Mitcham, Paddington and Wembley.

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City Problem Type Report Time
United KingdomCamden Town Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomPoplar Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?

  • hdoddles Hannah Dodd (@hdoddles) reported from Merton, England

    @virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate

  • andyyoung2 Andyy 🇪🇺 (@andyyoung2) reported from Wandsworth, England

    Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia I’ve hammered my mobile data since the internet has been down it’s costing me a fortune. I’m not even sure that the site will benefit me.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia **** knows? Can’t trust any appointments you make anyway... still waiting for her to phone back again 4th time lucky that she won’t cut me off again eh?

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia I don’t mind speaking to technical support and them trying to troubleshoot, but what I absolutely hated was being told contrasting information by all the different staff members in VM

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Same message that I always get. “Working to fix the problem” no indication of time. But my neighbours don’t have any issues

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia Over a week to fix it seems ridiculous

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia No show yesterday over 2 hours lost time today trying to sort out the item which ironically are apart of an agreement with @virginmedia to resolve slow speeds and #badcustomerservice. Looks like you don’t ever listen back to your own training recorded conversations...

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    Now going to look at changing to Sky. Absolutely unacceptable delay by @virginmedia for a week. Trying to work from home. Definitely time to go. We pay a lot of money for a service that we’re not receiving. Don’t use them

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia @NeilWBallingall HELP!!!!!!!!!

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia That’s absolutely fine, but again like mentioned before. I should not be receiving contrasting information from your employees. I can understand one isolated incident but having 2 incidents for the same issue highlights a form of incompetence somewhere

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia An intermittent problem in the area (we appear to be the only one). It’s not intermittent as it’s not working. It’s beyond a joke now. Costing a fortune in data usage

  • derrickca Del 🌈 (@derrickca) reported from Croydon, England

    @virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here

  • ACMru_ Akshay (@ACMru_) reported from City of London, England

    @virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 3_monk Monkenstien. (@3_monk) reported

    @virginmedia i will give credit to your guy on the phone desperate to try and keep me as a customer, and you have nothing for 15yrs loyalty other than a tv package we call freeview elsewhere, slower speeds and a landline i haven't used in 10yrs.

  • Jaymead109 Jason mead (@Jaymead109) reported

    @virginmedia tell me the truth now virgin media do i have issues with your isp in Watford because u said we didn't then we did i cannot trust you at all. My router is permanently staying red light i have reset it by turning it off and on i have used a pen tip to reset it.

  • Tronn206 Jeff Martin (@Tronn206) reported

    @ispreview Yeah. A quick search for Virgin Media Hub 5 on here or their support forum soon throws up a few hits. 😒

  • pgilliatt40 Paul G (@pgilliatt40) reported

    @virginmedia As you refuse to accept complaint l have gone to ombudsman

  • mimipele john currie (@mimipele) reported

    @virginmedia Hi our system is now working and thanks to the engineer who was able to fix it, however I was told that automatic compensation would be incorporated into our next bill, this did not happen and the full direct debit was taken. We had a very interrupted service from the 7 th Dec.

  • LindaTonge Linda Tonge (@LindaTonge) reported

    @virginmedia We want to cancel

  • KevSousaClark Kev Clark (@KevSousaClark) reported

    @virginmedia I have now had the fault remeded by your team over the phone it was your issue, and yes i did install properly !

  • BaheejFathalla Baheej Fathalla (@BaheejFathalla) reported

    @virginmedia I CANCELLED MY DIRECT DEBIT, BECAUSE YOU INCREASE THE AMOUNT BY 2 POUNDS EVERY MONTH...? AT THE SAME TIME NO REAL CUSTOMER SERVICE, YOUR ROBOT DON'T ADDRESS THIS KIND OF HELP.????

  • ollygatorsmudge ollygator smudge Ailbhe Ni hEimhin (@ollygatorsmudge) reported

    @virginmedia Thanks. I'm waiting on a call back from someone. I'll see what they say and if needs be I'll put in a formal complaint. At this point BT us looking like a likely option.

  • Frazer271009 Frazer (@Frazer271009) reported

    Honestly @virginmedia are the worst company ever!! 3 install dates and the internet not installed!!