Virgin Media Outage Report in Beckenham, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Beckenham, England
The most recent Virgin Media outage reports came from the following cities: London, Ashtead, Hammersmith, Poplar, Wembley, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, Ilford, Southwark, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Wi-fi | 33 minutes ago |
|
London
|
Internet | 2 hours ago |
|
Ashtead
|
Internet | 2 hours ago |
|
Hammersmith
|
Internet | 4 hours ago |
|
London
|
Wi-fi | 9 hours ago |
|
London
|
Internet | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom
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Wolé Adesemoye (@WoleAdesemoye) reported from Kensington, England@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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Davey L (@daveybuoy) reported from Hackney, EnglandWhy is @virginmedia so consistently crap. No WiFi pretty much all week and no phone, WiFi or TV today. So bloody basic! #virginmediadown #virginmedia
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Jacob Herper 👨💻 (@JakeHerp) reported from Lambeth, England@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
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Joy Balfe (@Joybalfe) reported from Croydon, England@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
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Sandip Makwana (@sandy_sandip) reported from Camberwell, EnglandBad Customer Service Given By Virgin Media @virginmedia #virginmedia
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jack (@jackarronscarth) reported from Dartford, England@ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!
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@RobHPayne 🏴 (@RobHPayne) reported from London, England@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Davey L (@daveybuoy) reported from Hackney, England@virginmedia Still not working properly. It’s pointless calling you guys as takes so long.
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Spinnofflondon (@Spinnofflondon) reported from Camden Town, England@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?
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jack (@jackarronscarth) reported from Dartford, EnglandPaid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom
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Steve ✊🏻 (@Strattsy51) reported from London, England@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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James Aubrey (@JimboUK71) reported from Sutton at Hone, England@virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom
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Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England@MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon says (@ItsOnlySimon) reported@virginmedia The operator managed to cancel the appointment but had issues trying to do it
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Michael Moran (@MickLLF) reported@virginmedia So what is the incentive to remain a VM customer? What is the reward for loyalty? I’ve looked at your offers for existing customers and they are nowhere near the value you provide for new customers. Does this mean Virgin Media values new customers higher than existing?
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by9_johnber (@By9Johnber) reported@virginmedia Hi I am in W14 and broadband has been fully down since Monday night our set top box is totally fine VM website said that there were regional problem earlier today and will fix it by 4pm but nothing changed yet. I had to add on mobile data plans due to three days of
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CryptoGuru (@dez_dorman) reported@virginmedia Img TW you have to READ my replies before you respond!! Are you aware that ‘defunct’ means IT IS NOT FUNCTIONING aka the number doesn’t exist!! For the 5th x 🙏🏼 get a ‘customer care’ 🙊🙄 person to call me! @richardbranson sir you must be SO bored much clearly your staff is 👎🏼
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Sarah (@Sarah_Elizart) reported@virginmedia why don't I have a data signal in Guildford Town centre? Can you please fix this? I know you've had complaints about this before. I'm with virgin mobile.
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Taz (@twolftaz) reported@virginmedia Yes - I repeat, the signal is a strong 5G, on my 3 mobile phone and I am getting speeds of 250mbs but on the wifi dongle it is 5-10 mbs as I mentioned before, why is there a difference and how can this be corrected?
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Jo Higson MA (@Jo_Higson) reported@virginmedia This is just a complete nightmare. I have never come across anything so twisted. My son moved into a student house and went to set up WiFi. There was an issue because the previous tenants had left without cancelling their service. He either took over the account or was set up…
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FozBaldy (@fozbaldy) reported@virginmedia I’ve been firstly on your triage bot & then a What’s App chat since 2.20pm today (that’s nearly 4 hours at the time of writing) & I’m still waiting for help about downgrading my package. Please help me out here, it’s not much to ask is it?
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Taz (@twolftaz) reported@virginmedia Yes - the signal is strong 5G, on my 3 mobile phone I am getting speeds of 250mbs but on the wifi dongle it is 5-10 mbs as I mentioned before, why is there a difference?
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Lisa Matten (@Lulu3746) reported@virginmedia absolutely shocking customer services I’ve been on the phone for over an hour to be cut off by your retention team absolute joke