Virgin Media Outage Report in Beckenham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Bexleyheath, Romford, Paddington, Poplar, Ilford, City of Westminster, Newham, Harringay, Dagenham, Hampstead, Croydon, City of London and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| Bexleyheath |
Wi-fi | |
| Hackney |
Phone | |
| Romford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.
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Mike Oxmaul
(@SharifOmar3) reported
from
Hackney, England
@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Also you send me a text saying Hello, it s Virgin Media here. We have an update on your complaint and we will call you shortly to talk you through it.Thanks. I called up and you had no idea about the complaint
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog
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Raqibeh Baluch 🦋
(@Raqibeh) reported
from
Ealing, England
@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
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TxDxE
(@OfficialMrMac) reported
from
Romford, England
Yo @virginmedia your shegnet has returned and everything is down. Broadband is becoming a big problem. Sort it out. I have important documents to submit to MD’s. Thanks. #virgin #broadband
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Not really when I don’t even get the reply from you team I’ve been waiting for for a week. How about concentrating on the service you’re MEANT to be supplying. You can’t service the customers yiuve got let alone any new ones!!! Fuckwits!
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tracy
(@Tracy_Barlow) reported
My Virgin TV & Broadband have been down now for three weeks. THREE. WEEKS. Lockdown with no telly & internet. Numerous promises to fix unfulfilled. Two managers promised to ring & didn't. Loyal customer for over a decade and DEVASTATED. Please help @virginmedia @richardbranson
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Kristel Valaydon
(@KristelV) reported
@avaehe Ah no I was told it was an area issue...have I just wasted five days to get this fixed @virginmedia - good luck with yours Colin!
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Huw Lloyd
(@HuwFLloyd) reported
@virginmedia My main issue is I want it resolved, not an apology... still without internet, not great when working from home
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Red Tinted
(@ZinedineBiscan) reported
@virginmedia - been called 5 times this morning my people claiming to be you, being my internet service provider. Do you want to permanently block their number from your entire network? It's fraud and really annoying.
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Stuart Smith
(@stumiroquai) reported
Not happy to issue a fair refund when there is a problem. This is the 6th time I've had to call in a week to resolve issues (was cut off twice) and am sick to death of paying through the nose for a poor service. Sort yourselves out @virginmedia
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Sarah Caple
(@simpsonsarahlou) reported
Credit where its due, after MONTHS of shocking customer service from @virginmedia I managed to finally get my issue resolved today by Megan L, she was a star - you need to invest in more staff like her!
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Craig
(@Rochdale_Cowboy) reported
@virginmedia Hi. Next door have had virgin media fitted and your contractor has damaged the external wall. There wasn't an option for reporting that on your automated service. What's the best to contact you please?
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fiona hinchcliffe
(@hinch71) reported
@virginmedia So I’ve rung your helpline number and they’ve tested the line and then sent me a text link back to the self service page to do everything I’ve already done and hung up!!! It’s disgraceful!
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aka
(@theautomaton) reported
@virginmedia Not having service issues! There is NO virgin available in my area? It’s been years now, you have rolled out all over Glasgow, we live in an expensive postcode but we can’t get your services! Why not?
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Sami Westwood 😷
(@Sami_Dawn) reported
@virginmedia It dropped out a few more times last night and then was not working again when I woke earlier. The on site testing found no issue and sent a signal (?) and I seem to be back up to full speed. Thanks for checking in!