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Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Beckenham, England

The most recent Virgin Media outage reports came from the following cities: London, Redhill, Croydon, Barking, City of Westminster, Tadworth, Newham, Hammersmith, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Camden Town, and Hackney.

CityProblem TypeReport Time
London Total Blackout 24 minutes ago
Redhill Internet 34 minutes ago
Croydon Internet 35 minutes ago
Barking Internet 52 minutes ago
London Wi-fi 1 hour ago
City of Westminster Internet 2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • swilsonnews
    Steven Wilson (@swilsonnews) reported from Wandsworth, England

    Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

  • timmy_uk
    Timothy Firmager (@timmy_uk) reported from Camden Town, England

    @virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help

  • MirandaDobson
    Miranda Dobson (@MirandaDobson) reported from Camberwell, England

    @virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!

  • narly
    narly (@narly) reported from Merton, England

    Statutory weekly **** connection from @virginmedia

  • andyshem
    Andy Shemilt (@andyshem) reported from Eltham, England

    @virginmedia Hello, can someone from cancellations call me please? The automated customer call line hangs up on me!! Broadband service is absolute rubbish - intermittent and slow and distance limited when it is working

  • Joybalfe
    Joy Balfe (@Joybalfe) reported from Croydon, England

    @virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!

  • swilsonnews
    Steven Wilson (@swilsonnews) reported from Wandsworth, England

    @virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.

  • WensterWenz
    Wen Wong (@WensterWenz) reported from Bromley, England

    @BryanLeith1 @virginmedia Think it was down, mine is back up now

  • LynetteSzeto
    Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues

  • itsmeinleek
    Adam Dolphin (@itsmeinleek) reported from Redhill, England

    @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

  • charlie_morrow
    Charlie Morrow (@charlie_morrow) reported from Lambeth, England

    @virginmedia having wifi problems in SE London. What’s the issue @virginmedia ?

  • wharfyoung
    jordan (@wharfyoung) reported from Poplar, England

    just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls

  • AndrewLorimer11
    Andrew Lorimer (@AndrewLorimer11) reported from Sutton at Hone, England

    @virginmedia third consecutive evening with broadband outage SM6 #NotGoodEnough

  • JXMSZ
    JW (@JXMSZ) reported from Croydon, England

    Is everyone’s Virgin Media internet still not working?

  • watchvideosoul
    Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Another day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...

  • HonorarySpock
    Paul Harper (@HonorarySpock) reported from Croydon, England

    @virginmedia @THX1138_2014 It appears you still have issues. I've no mobile data

  • tobygilles
    🎤Toby Gilles🎤 (@tobygilles) reported from Paddington, England

    Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

  • ReedGooner
    🔴📖⚪️ (@ReedGooner) reported from Croydon, England

    @virginmedia Simply put, the sales person missold the package and I’m now being told I’m not entitled to what I was promised at point of sale. Send me a DM and I will provide the complaint reference.

  • theasthinkings
    Thea (@theasthinkings) reported from Lambeth, England

    @virginmedia can someone please help me. I am trying to close my account and 3 hours later it's still not closed. It shouldn't be this hard.

  • 2pintsuk
    Tel (@2pintsuk) reported from Redhill, England

    @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Iceman2081
    Gavin 🏎🏍🎮 (@Iceman2081) reported

    @virginmedia hi is there a issue with the virgin tv go app as it is asking to upgrade to view the TV guide and watch shows thanks

  • JohnLeatherbar4
    John Leatherbarrow (@JohnLeatherbar4) reported

    @virginmedia Cannot get through to customer service. Going to cancel direct debit and let them contact me.

  • dartforddave06
    Donut Dave (@dartforddave06) reported

    Hey @virginmedia, since your technician came out to do a new install, he’s disconnected my old provider, we can’t now use, u never turned up yesterday as promised. Now tell me wait until 13/5 for services. Terrible service

  • StarrysLive
    Starry (@StarrysLive) reported

    @virginmedia @virginmedia I need a technician scheduled and also I would like to change my internet as a whole and cancel this one it’s just a nightmare. Would you be able to help please?

  • CraigWoodroffe
    Craig Woodroffe (@CraigWoodroffe) reported

    @virginmedia That's not very helpful, and also I am paying for a poor service and in no way getting any value for money. So disappointing.

  • Johnson53Debbie
    🌨❄️☃️Debs Geordie Johnson☃️❄️🌨 (@Johnson53Debbie) reported

    @virginmedia just tried to call again, they took all the information then say they will transfer to customer relations, line is disconnected. She is now on another call going through the same process (giving her security details) this time she’s asking to speak to supervisor…line gone dead

  • jonmunson
    Jon Munson (@jonmunson) reported

    @virginmedia And today I find out that existing customers on my same street get offered a better price than I do, with one person being offered the new customer price. So it’s actually more of a personal thing, you just don’t want me as a customer.

  • MrsLevein
    Sam Levein (@MrsLevein) reported

    Cancelled @virginmedia today because they wanted to double the price because the deal ran out. Double the price for the exact same service! So I'm now hunting out the best broadband deal. I love a project!

  • Johnson53Debbie
    🌨❄️☃️Debs Geordie Johnson☃️❄️🌨 (@Johnson53Debbie) reported

    @virginmedia This has now been going on for two days @MartinSLewis can you help and intervene please

  • SheffieldYell
    John Armitage (@SheffieldYell) reported

    @virginmedia This is the problem, I spend too much time on hold to your business. Why should I have to call you again, when it is YOU that haven't delivered on what we contractually agreed??