Virgin Media Outage Report in Beckenham, Greater London, England

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Beckenham, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, Dagenham, London, Croydon, Orpington, Poplar, Ilford, City of London, Hackney, Ashtead, Wembley, Camden Town, Tadworth, and Redhill.

City	Problem Type	Report Time
Hammersmith	Internet	4 hours ago
Southwark	Internet	5 hours ago
Dagenham	Wi-fi	6 hours ago
London	Internet	7 hours ago
London	Internet	7 hours ago
Croydon	Total Blackout	8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

• 
  Edward Baran (@edward_baran) reported 2 minutes ago from Poplar, England

  @KatiaDelNegro @virginmedia Yes I am experiencing this too in sw5. Was staggered at the rude stance taken by customer services when I phoned up

• 
  Natalie 🦋 (@NatalieNooNah) reported 6 minutes ago from Sutton at Hone, England

  And now ALL of my channels are ghosting. The picture is so bad I can’t watch anything, on any channel. My tv was totally fine before they arrived! The engineer said for me to call @virginmedia customer services, tell them what had happened, and a replacement tv will be arranged..

• 
  Natalie 🦋 (@NatalieNooNah) reported 10 minutes ago from Sutton at Hone, England

  He said that @virginmedia will confirm with the engineers manager that what I am saying is true, and there will be no issues in arranging this. He totally accepts that the virgin box has wrecked my tv... trying to explain this to the people at customer services is another story..

• 
  Alan Macintosh (@macintosh74) reported 11 minutes ago from Romford, England

  @virginmedia disgusting customer service trying to help elderly parents spent 50 mins on phone to be transferred and cut off, ring back same again then oh sorry closed now terrible all we needed was a replacement sim.

• 
  Chris Straker (@chrisTstraker) reported 11 minutes ago from Epsom and Ewell District, England

  @virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!

• 
  Edward Baran (@edward_baran) reported 14 minutes ago from Poplar, England

  @KatiaDelNegro @virginmedia Ps I can’t believe they are telling you to check your cables . The entire of sw5 and w8 is down

• 
  Natalie 🦋 (@NatalieNooNah) reported 14 minutes ago from Sutton at Hone, England

  The man on the phone told me that can’t happen, and that my tv isn’t broke! Totally patronising me! I haven’t even been with @virginmedia for 24 hours, and I am totally appalled with the customer service! I am awaiting a call from a manager. Fingers crossed e understand me!

• 
  It's me, John (@johnrahers) reported 15 minutes ago from Lambeth, England

  @simonlevans @virginmedia You need to get rid. They are beyond awful for both

• 
  D A N (@DannyJamesEarls) reported 16 minutes ago from Camberwell, England

  @virginmedia I need customer support regarding my contract.

• 
  londonchimpden (@londonchimpden) reported 17 minutes ago from Camden Town, England

  @virginmedia My other box and telly are working fine. There’s no service fault. Will call later.

• 
  D A N (@DannyJamesEarls) reported 20 minutes ago from Camberwell, England

  @virginmedia Want to discuss as my contract ran out in April and im moving home so would like to cancel the deal I currently have for TV broadband and Phone.

• 
  Nada Shakour (@NadaShakour) reported 21 minutes ago from Kensington, England

  @virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!

• 
  Kate McKeand (@kmckeand) reported 32 minutes ago from Wandsworth, England

  Seriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!

• 
  Jason Hartley (@northern_puddin) reported 41 minutes ago from Kensington, England

  No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson

• 
  Edward Baran (@edward_baran) reported 43 minutes ago from Poplar, England

  @deborah_bonetti @virginmedia I live in sw5 and have been without broadband all day: I have been utterly appalled at the rudeness and ineptitude of their customer services people.

• 
  Robert Paterson (@Robbie_Paterson) reported 46 minutes ago from Lambeth, England

  @virginmedia 4 days now with no WiFi or TV, no explanation, 40min waiting on the “service” number last night, 25 min so far today - I ******* hate this company!!!!! I just want to cancel!!! Please!!!!

• 
  Nada Shakour (@NadaShakour) reported 47 minutes ago from Kensington, England

  @virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.

• 
  Zam ザム (@SuperZAMtendo) reported 49 minutes ago from Wandsworth, England

  @digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife

• 
  Edward Baran (@edward_baran) reported 51 minutes ago from Poplar, England

  @LOLRoadhouse @virginmedia I too am appalled at the way I was treated by the virgin media customer services people . Suggest you complain to @ofcom

• 
  Natalie 🦋 (@NatalieNooNah) reported 51 minutes ago from Sutton at Hone, England

  @virginmedia It’s not a connection issue. Your engineer fitted my 10 year old tv with the latest HD box, which has overloaded my HDMI ports & my tv is now broken. Customers services do not understand what I am saying. The engineers have both confirmed a replacement tv needs to be sent out.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Navy Blue (@Paddock_View) reported 2 minutes ago

  @virginmedia All working now. Factory reset on hub worked. Can you cancel the call please

• 
  Richard Stringer Music (@HerenesM) reported 6 minutes ago

  @virginmedia @Cwedol I have done all this and have two boosters from you. The broadband signal isnt clean and wired and wireless are worse than my last provider

• 
  Mike Pattinson (@MikeP_mpass) reported 13 minutes ago

  @virginmedia is it possible to actually speak to someone about our service provision. Your chatbot function cannot resolve my query / your problem

• 
  David Wynne (@DavidWy50549857) reported 13 minutes ago

  @virginmedia I've had this copy and paste message yesterday.... Please direct me to cancellation as I want this dross service cancelled

• 
  AJ, is it not? (@AJ_ay_it) reported 14 minutes ago

  @brumcyclist @TinpotJ @virginmedia Problem is nobody else offers anywhere near the same speeds round here whenever I've checked.

• 
  Rabby (@Rabby81671440) reported 18 minutes ago

  @virginmedia I haven't done it just yet. I've noticed with the link you sent me there was a problem and it was supposed to be fixed by 5pm yesterday. I just wasn't sure whether to bring an engineer out to my poperty over something like this.

• 
  jakub j (@inflamer86) reported 18 minutes ago

  @virginmedia No service at all. 0.02 MB download, 20mb upload.

• 
  Chesray Nelson (@ChesrayNelson) reported 18 minutes ago

  @Whats_UpWithU @virginmedia I don't like slagging companies off but share your pain. I have been struggling to get a router upgrade they offered me since July! 6 chat support contacts and 2 phone calls and still nothing. What is going on @virginmedia ???

• 
  ✨Sophie😷✌️ (@sophontrack) reported 22 minutes ago

  @virginmedia Hiya - it took about an hour but was back on before 10.30pm - there will be planned maintenance tomorrow but I'm not sure how much time that will mean the internet is down for

• 
  Claire Pinder (@noodlesmum) reported 22 minutes ago

  @virginmedia Of course you are but words are cheap aren’t they!? I’m now trying to resolve another @virginmedia issue…. Will it never end 😭😭