Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beckenham, Greater London, England 12/09/2025 17:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Beckenham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Hackney, Harringay, London, Hammersmith, Islington, Orpington, Paddington, City of London, Camden Town, Waltham Forest, Newham, Southwark, Tower Hamlets and City of Westminster.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomCroydon Internet
United KingdomHackney Internet
United KingdomHarringay Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • zeed_96 Zayd (@zeed_96) reported from Poplar, England

    @virginmedia some dead ass network, I get better network on the underground @TfLRail

  • alextrickett Alex Trickett (@alextrickett) reported from Ealing, England

    @virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia It's not good enough. Just sort it out. You know as well as I do Robert that your corporate word is meaningless. I am out of the country for some days. What bit of that don't you understand. Just offer me a solution

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia Yes I do understand that I am not stupid. I have emailed you. Your chance to sort this out. You have messed up, conned, lied, obfuscated, obstructed and acted in bad faith for 6 months. Please stop.

  • MrPJFleming Paul Fleming (@MrPJFleming) reported from Hackney, England

    @virginmedia Please note that I do not consider the complaint closed. That I feel you are bullying me to agree to this. And that I have clearly expressed my dissatisfaction accordingly. Please note this. Thank you.

  • PauloDisco Paulo (@PauloDisco) reported from Stratford, England

    @virginmedia Just tried to call to get a quote for broadband and TV - after a 12min wait I got to an operator who I could not understand or hear, and who in turn did not understand the alphabet. Awful customer service, was ready to switch from Sky but not going through that again

  • Superspin63 Superspin_63 (@Superspin63) reported from Camden Town, England

    @virginmedia Spoke to tech support last night. All sorted 👍

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    @itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.

  • MalcolmPeacock3 Malcolm Peacock (@MalcolmPeacock3) reported from Hackney, England

    Just called @virginmedia help line and they hung up when I asked for a recording of the call. This being the second time they had asked for 3 characters of my passwor (having gone to a 2nd department) @MoneyTelegraph

  • jasoncostellow Jason Costellow (@jasoncostellow) reported from Lambeth, England

    @virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.

  • aline_diaredo Aline (@aline_diaredo) reported from London, England

    @virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for

  • NeilClark1912 Neil Clark (@NeilClark1912) reported from Eltham, England

    @virginmedia down again what a surprise 🙄 no wi fi again!

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband

  • djspeedy34 Hussey FM (@djspeedy34) reported from Kingston upon Thames, England

    @virginmedia is very bad

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have

  • istvanski istvanski (@istvanski) reported from Sutton at Hone, England

    .@virginmedia Less than two weeks since my last connectivity issue & it’s happening again! £40+ per month for an intermittent service. Hello Talk Talk / Sky Broadband / BT Internet...you may be acquiring a new customer.

  • AndreGosine Andre Gosine (@AndreGosine) reported from Croydon, England

    @virginmedia internet is a load of crap can’t even use WiFi in my house😭

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • brightonbelle64 brightonbelle64 (@brightonbelle64) reported

    @virginmedia Oh, it’s not an issue with the poor sods working in customer service, it’s the contempt that customers are held in by big companies like Virgin!

  • Fireflygodxx Dominik (@Fireflygodxx) reported

    @virginmedia We have tried that along with turning off all devices apart from one and still it manages to do that. Not sure why and I don't see anyone else online having an issue.

  • Nicrob Nicola Robinson (@Nicrob) reported

    @virginmedia my father has been waiting for a phone call from an engineer since Wed, he has not been able to send sms messages for nearly a year. With a new phone and sim, still not able to send messages. Phone also cuts out. No one seems to want to help him. Such Poor service.

  • bowie2413 ian Bowness (@bowie2413) reported

    @virginmedia On Thursday 31st told somebody would call me and no contact yet again. On Friday 1st spent 1 hour 24 minutes with customer service passed around 6 different people including department which said they couldn’t help me and the last agent cut me off.

  • DarDaMonk ♠JAKK.₿TC♠ (@DarDaMonk) reported

    @virginmedia Internet is broken. I've tried making a call but got no one. Emailed to see the address does not work. Out of options I've cancelled your payments and will not be resuming them. I'm moving providers to BT.

  • geoffairey Geoff Airey (@geoffairey) reported

    @ian_rutson I started on Compuserve then moved to Zen Internet both Dial up, then VirginMedia Cable and now back onto Zen. Not bad for 27 years.

  • BionicIguana Alan Simpson (@BionicIguana) reported

    @smoran72 @virginmedia I was with virgin for years but they totally went to **** about a year ago, now happily on BT fibre to the door - faster, more reliable, cheaper

  • Azzy666 Stephen roberts (@Azzy666) reported

    @btsport Watching on virgin media. It's only happening on by sport ultimate. All other channels are ok. I'm not the only person having the same issue. Everyone watching is.

  • NicoleJ16889489 Nicole Jones (@NicoleJ16889489) reported

    @virginmedia why is chat not working? When I want to see upgrades and offers and that is the option it gives me.

  • LOL_VO LOL_VO (@LOL_VO) reported

    @virginmedia No. Busy today. Tried the text service and that got stuck in a loop asking what service and WhatsApp.