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Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Beckenham, England

The most recent Virgin Media outage reports came from the following cities: Wembley, London, Poplar, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, Hammersmith, Ilford, Southwark, Kingston upon Thames, and Westminster Abbey.

CityProblem TypeReport Time
Wembley Internet 1 hour ago
London Internet 2 hours ago
Poplar Internet 2 hours ago
London Wi-fi 2 hours ago
London Internet 10 hours ago
London Internet 12 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • Grmbles
    Graham Smith 🌹🌹🌹 (@Grmbles) reported from Camberwell, England

    @virginmedia is there anyone who can help with why my internet has stopped working?

  • 303marty
    Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported from Romford, England

    @virginmedia Great products Virgin ..I love all of them...But that call centre in the Philippines is disgraceful and lets the entire company down...The one in Wales was very good

  • mrjimbecks
    James Beckley (@mrjimbecks) reported from Sutton at Hone, England

    Not sure how I get turned down for an awesome @virginmedia mobile/iPad bundle offer due to not meeting the criteria when I got approved for A- buying a house B- Virgin Media big bundle for tv, broadband & phone ... And my credit score is only 20 points off the maximum score...

  • AgneseRovati
    Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England

    @virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!

  • tubbytel26
    Neil Markell (@tubbytel26) reported from Bromley, England

    @virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.

  • tonywiseman1976
    Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @fabsod @virginmedia Disgusting customer services 🤬

  • whealie
    Chris Wheal (@whealie) reported from London, England

    @virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.

  • clogsworth19
    Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks

  • jessie_tovey
    Jessica Tovey (@jessie_tovey) reported from Islington, England

    @virginmedia I expect a response immediately. This issue has been going on for a fortnight and your customer service is beyond parody now. WHERE IS THE ENGINEER? WHY AM I STILL WITHOUT WORKABLE INTERNET? Hasn’t stopped you sending me my first bill has it...

  • pompeypaul72
    Paul Sexstone (@pompeypaul72) reported from Kingston upon Thames, England

    Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?

  • tonywiseman1976
    Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.

  • CridlandKeith
    Keith (@CridlandKeith) reported from Romford, England

    @virginmedia Hi Vm I have finally got through to your customer service department. VM should address these issues if the truly value their customers

  • Grahamthecabbie
    Graham Long (@Grahamthecabbie) reported from Romford, England

    @virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!

  • ryandesai
    Ryan Desai (@ryandesai) reported from Wandsworth, England

    @LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.

  • noneybean
    Antje Southern (@noneybean) reported from Islington, England

    @virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.

  • clogsworth19
    Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.

  • jamesglynn
    J Λ M Ξ S (@jamesglynn) reported from Camberwell, England

    @hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too

  • revjdouglas
    Johnny Douglas (@revjdouglas) reported from Hextable, England

    @virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...

  • mansoor_clarke
    Imam Mansoor Clarke (@mansoor_clarke) reported from Wandsworth, England

    @virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days

  • tianbosi
    添柏司 TDP (@tianbosi) reported from Hackney, England

    @virginmedia That number had wait times of over an hour. You still haven't compensated me for my 3 day outage last year. Why should I pay 50pct more?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Caroline_bowyer
    Beard and Brunette (@Caroline_bowyer) reported

    @virginmedia @richardbranson get a grip of your company 🙄 1 star review not even worth that the shocking service I've just had

  • rachlfletcher
    Rachel (@rachlfletcher) reported

    @virginmedia Well then your outreach to help is redundant.

  • princess1804
    Tina (@princess1804) reported

    @virginmedia yet again more problems, no signal or mobile data!! Absolute joke 😠

  • salimah67993471
    salim ahmed (@salimah67993471) reported

    @virginmedia sorry waiting since 15/12/2020 for the resolution

  • JoeMerrick
    Joe Merrick (@JoeMerrick) reported

    @jamesdanieleke Virgin Media is the play. Rarely have issues.

  • ImCanDook
    CanDook (@ImCanDook) reported

    @virginmedia 514 download, 53 upload. I pay for 500 download and 50 upload. I only need 10-15 up load to stream on twitch yet for some reason whenever I stream I get throttled. Had 4 technicians come to my house in the last few years and found no issues

  • playfulspirit
    Ulster Girl (@playfulspirit) reported

    @virginmedia @sreeni_d Is your network down in BT4 area. Can't make or receive calls?

  • garbett_nathan
    Nathan garbett (@garbett_nathan) reported

    @virginmedia Virgin Media. I’m trying to contact you about my bill I rang up they said to use the text service used that they said they couldn’t help because of the bundle I’m on rung up again 3 times been kept on hold them cut off customer services is shocking how can I sort anything out

  • Bez___
    Freeman (@Bez___) reported

    @virginmedia Yes - I want the service I am paying for I'm not going to call, because that doesnt work Your chat messenger just goes around in circles The complaint form does not get addressed and I get an email saying you wrote to me and called (neither happened) and the complaint was closed

  • spiffinglie
    layla (@spiffinglie) reported

    @Jackkav1000 @virginmedia And to think David Tenant was in their advert, what a let down