Virgin Media Outage Report in Beckenham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, London, Hammersmith, Hackney, Croydon, Ealing, Tower Hamlets, Waltham Forest, Paddington, Romford, Southwark, Bromley, Wembley, Hampstead and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Andrew James Heath
(@AJ_HEATH20) reported
from
Lambeth, England
@t_hartley @virginmedia Also his internet seems to cut out every night at exactly 00:00 when we’re playing COD, please can you sort?
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Yeah when can I cancel my contract?
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia So I paid more for HD and got a worse service! It’s never ending can’t wait to go back to sky!
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Jonni Jones GM
(@jonnijonesdj) reported
from
Dartford, England
@virginmedia hi, whss as t is the best way of contacting you please? New customer and have been ringing for three days, and messaged and chat and had no reply. I’m sure there must be a reason but not sure I’ve ever known a company like it. Thanks jon
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
Umm is @virginmedia down nationwide or am I just lucky?
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Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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Sam Clayton
(@Samclaytz) reported
from
Whyteleafe, England
What ******** is wrong with the quality keeps going blurry @virginmedia i want my £25 notes back best not stay like this for the AJ fight, got couple hours to sort it ffs
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
Absolute dog s**t service from @virginmedia today. Can’t wait for my contract to expire so I can get away from their utterly crap, over-priced dross.
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PHorV™ ☃️🎄🎁🎅🛷
(@stevemassart) reported
from
Banstead, England
Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬
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James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
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David
(@davidlumley05) reported
from
Banstead, England
@virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia hi team, any idea when I might get a call back as promised? Customer account number: 97476101 Complaint reference: C-291120591
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia How about better technical support instead of fobbing customers off with a new hdmi cable or "remote testing signals"?
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia OK after an all day wait was contacted and tge rep worked through it. Was frustrating as hell Outcome is a network problem in my area that has been reported to the appropriate team. I'm left feeling unfulfilled and tossing a penny down a well hopeing its ok
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Yvette Kentish
(@Yvette1977) reported
from
Bromley, England
I was on hold for 18 mins (at a charge of 7p per min) to speak to @virginmedia. Then, guess what? My WiFi cut out (again). #terribleservice Can. Not. Wait. For my contract to expire. 6 months and counting.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
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Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RiotBadger™
(@RiotBadger) reported
@virginmedia Your service status checker shows no issues. I wouldn’t have tweeted if it had. The second screenshot is from your own diagnostic tool that infers a fault in the area, simply wanted an estimated fix time for that error.
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Danielle West-Roebuck
(@dwestroebuck) reported
Always a treat dealing with @virginmedia isn’t it. Five minutes of going through the IVR to then be cut off and sent a text with a link to their FAQs which offer no help...
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SUNNY M
(@sunnym321) reported
@virginmedia It was reported to Action Fraud as instructed by the police. Yes I am free tomorrow at 10am. Not sure if you mean on Twitter as I've never done a live chat here, but I am available. Please let me know what I need to do. Thanks.
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S1n2uj4
(@Sinx_tweets) reported
The worst customer service ever @virginmedia
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Dominic Akers-Paul
(@Nw5dominator) reported
@virginmedia I've been trying to call your helpline for a few days now, just for an automated message to tell me all of your staff are busy and hang up 🤪 Are your staff chained up in the basement? Why are they so overworked you don't dare offer your customers a hold function?
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lisa murphy
(@LisaMurphy67) reported
@virginmedia It just says there is a intermittent network issue which I can assure is not intermittent and then says goodbye and cuts off so no point
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Kevin McGuinness
(@McGuinnessKevin) reported
@virginmedia Too late now my account has been shutdown and I have another supplier... providing 80 Mb fibre connection that’s more stable than 350 Mb from virgin! Was a customer since just before NTL became Virgin media and never missed a bill but loyalty means nothing.
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CaptainKeysOfficial
(@CaptainKys95) reported
My wifi has been cutting out a lot recently why isn’t your customer service number working 03454541111 i have tried calling it several times and i get a voicemail saying ‘ we’re sorry our team is busy give us a call later’ ... I might aswel cancel my contract then. @virginmedia
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NickJB ❤️👍🇬🇧
(@NickJB70s) reported
@virginmedia Former customer, I left VirginMedia in 2019. I did receive a letter regarding the data breach and a further letter over 6 months ago saying it was being investigated and I’ve never heard anything again.
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Rob Fakes
(@FakesRob) reported
@virginmedia Tried calling 0345 454 1111 to talk about leaving you, and apparently all the team are busy. How customer service? Call back? Waiting queue???