Virgin Media Outage Report in Beckenham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Orpington, Waltham Forest, Southwark, Croydon, Ealing, London, Hackney, Newham, City of London, Hammersmith, Ilford, Paddington, Redhill, Bromley and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Orpington |
Internet | |
| Waltham Forest |
Wi-fi | |
| Southwark |
Internet | |
| Croydon |
Internet | |
| Ealing |
Wi-fi | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia That is a lie and your as should be reported. If your wifi works it early gets up to the speed that you charge me for. You also fail to mention that you slow down speeds when everyone is watching. So many disappointments when the wheel start spinning
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia what is happening with the internet? I am on work calls and it annoying when the internet goes down. #internetdown
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
@TitaLulah @virginmedia They’re very poor - in service. They must be rolling in cash though.
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vishal.rehan
(@vishr83) reported
from
Wandsworth, England
@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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Y A Z F A I Z
(@FaizYaz) reported
from
Camden Town, England
It for me and SURPRISE SURPRISE she was able do it no problem. I just kept refusing to be put on hold. Initially she muted me and probably wanted me to hang up but I stayed on the call. IM FINALLY FREE from Virgin and will happily never use their service again 💯👋🏼 #virginmedia
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia @garysmartin Your service isn’t even worth half the money you charge
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia Broadband down again? SW12 #virginmedia
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia @prtmunro Communication with bots? Automated systems? I tried all. My landline still not working. And no one got back to me. Your customer service policy comes close to fraud
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Still no reply from any of your online contacts - unacceptable customer service
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dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia great start to being a customer as second attempt to install broadband as failed as no one has turned up and the customer service on the phone is horrendous
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Chris Lonergan
(@LonerganChris) reported
from
Lambeth, England
@virginmedia I’ve spent 1 hour on the phone trying to Cancel my service as the house has been sold! Both times it’s rung and nothing on the other end can you assist without me having to waste more time?
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Martin
(@dickerboy) reported
from
Merton, England
How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Camden Town, England
@virginmedia worst internet provide and customer service ever!!! You’re honestly the absolute worst. We’re told that due to the useless internet for weeks on end, we could leave without fees. And now that we call to cancel you want to charge us?!?! Pathetic
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
Yet more #virginmedia problems in NW5 - every day this week @virginmedia
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Anyone thinking about using Virgin Media read all the negative feedback first. This company does not deliver the speeds it promises and worse the services are disrupted and unstable. Impossible to get through to customer services and impossible to cancel.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia I recommend to anyone never to consider taking out a Virgin Contract. Be careful to read other customers reviews. Once you sign up there is no way to leave again. You’ll be holding in the waiting queue until the end of your life.
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
@virginmedia 6 months worth of internet issues
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia This outage has been going on a month. I sincerely don’t hold out any hope it will be fixed by 3 today but let’s see shall we?
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Antje Southern
(@noneybean) reported
from
Islington, England
@suzy1978 @virginmedia Let me tell you, leaving is made impossible by Virgin. I tried every Avenue and had to cancel my direct debit as a last resort
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Antje Southern
(@noneybean) reported
from
Islington, England
@Devylonely @virginmedia Try and cancel if you can. Read through the review on Twitter. People can’t get through to cancel. Get another small provider who have a real phone number to call and people who can help you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sundas Mohammad
(@sundas________) reported
@virginmedia Why as a customer I can not get through to any agents, not by email, text or phone? This makes me feel as though I am being ripped off for money during a GLOBAL PANDEMIC!
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craig w
(@craigw111) reported
@Ofcom @virginmedia Thank you, I have made a complaint to virgin. I merely wanted to downgrade my package to broadband only, they have made it impossible. I will be in touch if it doesn't get resolved. 👍🏻
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Matt Downey
(@DowneyMatt) reported
@virginmedia Hello. I wish to cancel my broadband & tv contract. Unfortunately your website is less than useful and your call centre tells me to callback later. Please help
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MICHELLE☀️
(@mlhg0040) reported
@virginmedia looking at all the comments on here... it seems this is common practice to hang up on your paying customers.... its simply not good enough! Time and Time again this has happened today I'm at the end of tether now 😠
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Customer Service
(@vmbusinesshelp) reported
@AniKaprekar @virginmedia @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800
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Natalie Owen
(@natalieowen2924) reported
@angela_royle @virginmedia We are having the same problem, we are leaving them for the same reason.... But 'surprisingly' can't get through to them... We got through to one person after 40 mins... Then they told us they would have to put us on hold to talk to another person... We are still on hold..
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Peter Noddy
(@NoddyPeter) reported
@virginmedia carry on taking your money even after you cancel your subscription
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Caz
(@Ca33ieKins) reported
@virginmedia I've lost connection again so have decided to call it a day as fed up with keep losing work. Don't understand what the problem is. Having to constantly re-connect all the time. Not good.
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Gerry Whittington
(@GwManheim) reported
@virginmedia So 3 technical calls failed to fix the issue, a physical engineer failed to fix the issue. I finally talk to a chap in your Glasgow help desk on 4th Jan who agrees with his supervisor to cancel the agreement meant to start on 5th Dec and quash any invoice as service failed.
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Philip Paul Bentham
(@Philip_Bentham) reported
@virginmedia YOU LOT ARE UNBELIEVABLE. iF THERE WAS AN AWARD FOR LIYING YOU WOULD WIN HANDS DOWN. Just recieved an email saying they have close my complaint. They said they had tried to ring, virgin and the mother in law are the only ones with the number. virgin rang twice this week.