Virgin Media Outage Report in Beckenham, Greater London, England
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The latest reports from users having issues in Beckenham come from postal codes BR3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Ilford, Southwark, Islington, Croydon, Camden Town, Kensington, City of Westminster, Hackney, Redhill, Ealing, Paddington, Dagenham and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Ilford |
Internet | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Thomas Chawner
(@thomasc68) reported
from
Romford, England
@virginmedia can’t believe the way u treat new customers your service and customer support are shocking
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive
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Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
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Mike Oxmaul
(@SharifOmar3) reported
from
Hackney, England
@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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Raqibeh Baluch 🦋
(@Raqibeh) reported
from
Ealing, England
@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
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TxDxE
(@OfficialMrMac) reported
from
Romford, England
Yo @virginmedia your shegnet has returned and everything is down. Broadband is becoming a big problem. Sort it out. I have important documents to submit to MD’s. Thanks. #virgin #broadband
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@portocheese) reported
@virginmedia how can I raise an issue please? We recently joined you following agreement and the first bill is wrong. Your sales advisor Doug was meant to be calling me back after speak on Wednesday. I don’t want to raise a complaint so soon after joining.
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Bruce 'Cheeky' ***** 🥉🎱🦁
(@shootingbucks) reported
@virginmedia about my mums new boardband contract. Right, so the two hours I spent on the phone cancelling the contract never happened. You lot are driving me potty. Why are you making it so difficult for my elderly mother to cancel her contract? It's now over a year of this.
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Bruce 'Cheeky' ***** 🥉🎱🦁
(@shootingbucks) reported
@virginmedia This is getting beyond stupid now and it causing great stress to my elderly mum. Over a year of being messed around over just a simple cancellation. You discriminate against the elderly by manipulation and polite bullying. This needs to go up the ladder.
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Nick
(@Nick18T) reported
@virginmedia Yeah everything is “fine” your service is just terrible. Don’t get me started on the online chat services either 🙄
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sport7FC
(@sport7fc) reported
@virginmedia Sort out your bloody Internet is gone twice within 12 hours sort it out or I will be leaving as a customer
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Audrey Gilmartin
(@audreygilmartin) reported
@virginmedia another day of problems with your network! Do you have an update on the essential maintenance you’re doing or what time you expect normal service to resume??
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Pravin Khatri
(@simsimbol) reported
@virginmedia When you're going fix Sony SAB TV Channel Number 807 why you customer service told me contact SONY SAB TV it's not job to contact. It VM Job to contact SONY SAB TV can please ask technical department that control Channels look into.
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Scott Garner
(@ScottGarner16) reported
Why is it you can add TV packages at the touch of a button, but have to jump through hoops to cancel, rung @virginmedia twice and cut off twice, shambolic
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John
(@JohnHutchinson) reported
@virginmedia Nope. It just took me through to the “we will run a test to check” and then the now boring answer of “restart the hub”... That is NOT the solution. Please help, this is becoming so tiresome.😡😓
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Bruce 'Cheeky' ***** 🥉🎱🦁
(@shootingbucks) reported
@virginmedia So this time I decide to phone up. On the 27th April I spoke to customer relations about cancelling the contract. The lady I spoke to said, yes, cancellation will go through and end on the 27th May. Today is the 30th April and I have received an email, stating