Virgin Media outages and service status in Beckenham, England

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Beckenham, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Hammersmith, Croydon, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, Hackney, Ashtead, and Wembley.

City	Problem Type	Report Time
Croydon	TV	8 minutes ago
London	Total Blackout	11 minutes ago
City of London	Internet	38 minutes ago
London	Wi-fi	1 hour ago
London	Internet	2 hours ago
Hammersmith	Wi-fi	2 hours ago

Community Discussion

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Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

• 
  Thomas Moore 🏳️‍🌈 (@Theoryjoy) reported 47 seconds ago from Kingston upon Thames, England

  We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom

• 
  Jason Ford (@jasonford1988) reported 59 seconds ago from Kingston upon Thames, England

  @virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.

• 
  Kimberli Anghell (@AnghellKim) reported 4 minutes ago from Kingston upon Thames, England

  Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal

• 
  Jason Ford (@jasonford1988) reported 5 minutes ago from Kingston upon Thames, England

  @Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

• 
  Mrs R (@KateRenton) reported 7 minutes ago from Merton, England

  @virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.

• 
  Sarah Ward (@tiggsie) reported 7 minutes ago from Kingston upon Thames, England

  @JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad

• 
  Peter Wilkins (@Peter_Wilkins78) reported 8 minutes ago from Merton, England

  @MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.

• 
  Chris Straker (@chrisTstraker) reported 9 minutes ago from Sutton at Hone, England

  @virginmedia Service just resumed 😓

• 
  John warr (@Nuovovino) reported 12 minutes ago from Sutton at Hone, England

  @VirginMediaNews @virginmedia 4th day without internet/TV/Phone it’s taking this long because there was never a plan B. Stop lying about how long this problem will take to fix, and make sure you have a hefty compensation package.

• 
  Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported 25 minutes ago from Merton, England

  .@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.

• 
  Alex Marriott (@Leximar2009) reported 27 minutes ago from Kingston upon Thames, England

  engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia

• 
  Ned Kelly (@NedKell99403028) reported 30 minutes ago from Lambeth, England

  @EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!

• 
  Luiz Otavio (@llima3000) reported 31 minutes ago from Merton, England

  I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown

• 
  Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported 34 minutes ago from Merton, England

  @virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.

• 
  StreetCube (@StreetCube) reported 35 minutes ago from Kingston upon Thames, England

  @IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

• 
  Luiz Otavio (@llima3000) reported 43 minutes ago from Merton, England

  @dodofrost @virginmedia No, it’s already showing 9 AM 23rd Dec... it’s a complete disrespect with the customer! If they had a fibre cable broken is not my fault, they should have a quick response for this kind of fault, a workaround, but no, they just keep pushing the date forward without any notice...

• 
  Ayca Oncu (@ayca_oncu) reported 45 minutes ago from Kingston upon Thames, England

  @virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...

• 
  Sophie Hardie 🦄👸 (@sophsophbling) reported 48 minutes ago from Kingston upon Thames, England

  @virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown

• 
  Chris Straker (@chrisTstraker) reported 55 minutes ago from Sutton at Hone, England

  @virginmedia a still waiting for TV & broadband to come back into service !! Any ideas, other than the 4pm, that I’ve been told for last two days 😱

• 
  Chris (@HWick_Bluenose) reported 57 minutes ago from Wandsworth, England

  @Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Walton (@JohnWalton86) reported 4 minutes ago

  @virginmedia Obviously your broadband speed isn't the only slow thing you do

• 
  Tottenham kelpie (@Tottenhamkelpie) reported 7 minutes ago

  @virginmedia ongoing issues with picture quality and have been trying to fix for over a month. Nobody replies on chat and you also stopped replying via Twitter. I have tried all troubleshooting/new cables/resetting etc and no change. I need this resolving ASAP please

• 
  ochaye😜 (@badassscotsman) reported 12 minutes ago

  @UrServiceBlows 110% @virginmedia has to be the worst.

• 
  Sally Ann Hart (@SallyAnnHart) reported 12 minutes ago

  Hi @virginmedia, spent over an hour today tryng to confirm new contract & report a fault - just reviewed new contract & it's £10 more a month than agreed over 'phone & never got to speak to someone about the fault. Would make big difference to my day tomorrow if could sort both!

• 
  Susan Ashman (@suseman) reported 12 minutes ago

  Any suggestions on logging a complaint with virgin media without being told it’s the wrong department?

• 
  Lara (@laravsimpson) reported 15 minutes ago

  @virginmedia please help - have been inundated with 11 scam calls today purporting to be your technical department. I am a customer of yours. #virginmedia #scammers

• 
  Hilmi (@hilzzze) reported 17 minutes ago

  @virginmedia how can your TV go app on laptop be so poor! Keeps asking for device to be registered which I've done and registered the same device 4 times still won't work! How can a company charge so much yet have such poor software no wonder so many people pirate the football!

• 
  Dan (@WSussexDan) reported 23 minutes ago

  @virginmedia Hi. Can you please contact me about my broadband as it is giving out a very weak signal at the moment. Thanks

• 
  Amanda Bullock (@ourmand1712) reported 25 minutes ago

  @virginmedia We are also paying for 350mbps and have the top package and 4 TiVo boxes amongst telephone and mobile packages. You get a lot of money out of us and we are not getting the full service we have been contracted.

• 
  simon lyall (@simonlyall_p) reported 28 minutes ago

  And again @virginmedia this has been going intermittent for weeks now. Multiple speed tests show packet loss and poor speed. Hour+ waits on hold on phone to get hung up on. What's being done?