Virgin Media Outage Report in Beckenham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hackney, Harringay, Hammersmith, Islington, Orpington, Paddington, City of London, Camden Town, Waltham Forest, Newham, Southwark, Tower Hamlets and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted
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Craig Glenday
(@craigglenday) reported
from
Camberwell, England
@virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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Yao Song Ng
(@notquiteYao) reported
from
Croydon, England
@virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this
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marnie isabella ☀︎︎
(@marnieisabella_) reported
from
Tandridge, England
Awful broadband since switching to @SkyHelpTeam, I’m so sorry I left you @virginmedia, pls take me back 💔
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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RThomas
(@Mr_RThomas) reported
from
Lambeth, England
@virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Yes I can leave without notice no mention of a refund for the service I paid for I didn’t receive...
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??
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dj bosher
(@djbosher) reported
from
Kensington, England
Wifi fail incoming, **** you virgin media
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia No, no, no. Just got an official letter saying I can leave without notice, so for a long standing customer (about 10yrs?) to be told that without any kind of solution, alternatives no offer of a refund, then to see an advert saying you can offer double I’m getting in my area? WTF
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia All seems slow for a 500mb services you did a 30 day test and sent me a letter and you agreed it was not up to speed. All WiFi is slow even with the new router. I read online a lot of people saying your router are not good compared to others I have a apple time machine I can use?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phill Thornhill
(@PhillThornhill) reported
@virginmedia I was told there was a problem with Virgin and Netflix and it would take 7 days to resolve.
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Michael
(@man_likemike) reported
@virginmedia I've been getting overcharged for the last 2 months I've spoke to use both times this has happened. I've not had a refund nor has anyone got back to me. I want to now cancel my subscription
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Benny Hall
(@BennyHall17) reported
@virginmedia Well the box that broke was the one downstairs, the box in my room was working fine. I have now moved my box downstairs and it’s working fine. So the only problem is with the box. The cables inside and outside are ok if that makes sense
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Arni Arno
(@arnoski) reported
@virginmedia Pre-recorded outage message but no timescales on when its due back on. Can you advise ?
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Steve Nash
(@nashpainter19) reported
@virginmedia after years of loyalty from us we get an email today our bill is going up by £19.43 WTF not happy at all
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mercedespeek
(@cytrxx2) reported
Will I get put on a watch list if I said I wanted to bomb virgin media HQ for being hands down the shittiest internet provider in the UK
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x 💙
(@MyKomment) reported
@JenClone @noodles_nood @virginmedia I just got a new deal about 3 months ago so it's hot on my brain Also, even if it is a cancellation fee, look at the new deal, it may be cheaper. inc the cancellation. To leave, they said to me, 6 months holiday before they'd allow me back as a new customer btw. Nearly did it too
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Rica Scott
(@redwitches3903n) reported
@virginmedia Hi thank you for getting in touch. I rang on 27 th May through to you cancellation department as soon as I received my moving date for 30th June to cancel my contract as I knew new address was not serviceable. I spoke to a man who told me he would cancel and org retrn of hub &tv
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DR Mukesh chugh
(@chugh28m) reported
@virginmedia It’s mattter of principle and I am not paying for poor communication from your side
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Phill Thornhill
(@PhillThornhill) reported
@virginmedia Yes. Tried to find it when on to the customer support. Couldn’t find it and operative unable to tell me where it was.