Virgin Media outages and service status in Beckenham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Beckenham, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 8, 4:50 PM GMT+1.
- Internet (69%)
- Wi-fi (15%)
- Total Blackout (8%)
- TV (8%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Beckenham, England
The most recent Virgin Media outage reports came from the following cities: Wandsworth, City of London, Hackney, London, Dagenham, City of Westminster, Ilford, Wembley, Poplar, Croydon, Hammersmith, Southwark, Newham, Orpington, and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Wandsworth
|
12 minutes ago | |
|
City of London
|
Wi-fi | 32 minutes ago |
|
Hackney
|
Internet | 1 hour ago |
|
London
|
Internet | 2 hours ago |
|
London
|
Total Blackout | 2 hours ago |
|
Dagenham
|
8 hours ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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CultMediaCollective (@CultMediaLtd) reported from Eltham, England@virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...
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André Camacho (@afcamachos) reported from Camden Town, England@virginmedia absolutely unacceptable what has been happening for the past 4 days in the North West London area. In times where so many people DEPEND on having a decent broadband to work from home, your service has been appalling. Customer service non existent it seems as well...
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CultMediaCollective (@CultMediaLtd) reported from Eltham, England@virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?
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David Clark (@davidclark1966) reported from Sutton at Hone, England@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?
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Now Hear This (@NowHearThisUK) reported from Camden Town, Englandafter 6 mths @virginmedia have found the fault causing my router going offline. i have suffered countless calls, 4 engineers, often 5 times a day outage and customer service suggest i just end the contract. my request for 1 month discount is unreasonable apparently. #valued
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Tim McLoughlin (@timmymc) reported from Merton, EnglandAtrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
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Anike (@Pumpkin25) reported from Bexleyheath, England@virginmedia @eta1874 Mine is down too and I’m working. Tv and internet just stopped!
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Ness Townsend (@NessTownsend) reported from Bromley, England@virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming
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Robert Tointon (@roberttointon) reported from Romford, England@virginmedia I can understand the need for maintenance work to improve your service but why do it during the day when the majority of us are still working from home? At least do it late evening or early morning when no one is using it!
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Anike (@Pumpkin25) reported from Bexleyheath, England@virginmedia still waiting for the internet to return in Sidcup! Do you know what the problem is and how long it’s likely to take to resolve as I am working from home and currently cannot do any work?!
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J (@Jay_Hul) reported from Crayford, England@virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown
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Amolsingh (@rajputamol) reported from Ilford, England@virginmedia It's still down. It's been 2 days. Are the engineers working on this or not? Unbelievable! #virginmediadown
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Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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J Murdoch-Smith (@ItaloMurdoch) reported from Camden Town, England@virginmedia hi - have had a lot internet outages this week (in Camden), currently about 3/4 a day for half hour at a time with huge impact on working from home - please advise what's causing this issue?
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Jack "interrobang" Bremer‽ (@jackbremer) reported from Wandsworth, EnglandSpoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
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Ness Townsend (@NessTownsend) reported from Bromley, England@virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡
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Now Hear This (@NowHearThisUK) reported from Camden Town, England@virginmedia Intermittent but at worst was up to 5 times daily
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Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England@virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!
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Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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Amolsingh (@rajputamol) reported from Ilford, England@virginmedia My Broadband service is not working since morning @ IG6 1JD
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme Nason (@GraemeNason) reported@virginmedia Hi no I haven’t as yet. I have emailed a complaint but no response.
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St. James InfirMurphy Blues (@Jamspud) reported@virginmedia Theres no known faults on my end is there known faults and widespread outage on your end ?
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Ant* (@scouse_ant25) reported@virginmedia The only way I would consider staying is if you could match the new customer deal, which your operative said was not possible.
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Dawn Gracie (@DawnGracie1) reported@virginmedia Shocking customer service. Chose the text option. 5 days later I’m still at it. All I want to do is to change an appointment?? How difficult can this be. I’ve had enough. Totally incompetent
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hannahholly (@hannahh14647019) reported@virginmedia Yes, I also called virgin media and some rude women told me I’m not guaranteed for upload but that can’t be true bc I carried on my contract further to get 20upload, what’s going on??
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Paula (@paulafraser13) reported@virginmedia As I already said Mum is waiting for her password by post. We have slow wi fi.
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Ben Challis (@Sirbenchallis) reported@virginmedia No I cannot get through on the phone. I have texted qand written by post to cancel.
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WEEZY (@Weezy_IPD) reported@virginmedia Yes that was part of the complaint but the internet drops connection and no internet without boosters downstairs
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Stu Mc (@LokoLokoLoko) reported@virginmedia No everything is fine, I know its not just me by the message boards too, people have had this issue over the last 6 months, I only want to use it for football but unable too
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Lord H (@LordHasALamb) reported@benjhunt @virginmedia Not sure where you've been Ben, this type of treatment of loyal customers seems to have been the norm for quite some time now. We're living in a world where companies offering service rely on customer apathy. Those who change suppliers on a regular basis are the ones who save.