Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Beckenham come from postal codes BR3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beckenham, Greater London, England 11/07/2025 16:20

November 07: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Beckenham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Hammersmith, Paddington, Southwark, Newham, Greater London, Hackney, Ilford, City of Westminster, Croydon, Dagenham, Epsom, Camden Town and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHampstead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • Joshbratt87 Joshua B (@Joshbratt87) reported from Camden Town, England

    As previously stated, anyone thinking of getting @virginmedia don't! They lie, never answer calls and don't turn up when promised. Utter crap from start to finish, all while their tax evading owner @richardbranson sits on some private Island reaping the benefits. Dog 💩 company

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    Hey @virginmedia you’ve been messing with our broadband in #RM11 for long enough. Get a grip, #revert the failed change and give us back our service. Why do this mid week when people are #WorkingFromHome ? Do it at a weekend.

  • DeanCallan Dean Callan (@DeanCallan) reported from Camberwell, England

    @virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia No just virgin being terrible. Hence why I want to leave

  • calummew Calum Mew (@calummew) reported from Hackney, England

    @virginmedia Day 2 of no WiFi whilst trying to work from home. Day 2 of sitting on hold for hours with no one picking up. Have also texted the number and responses either abruptly stop or we are told we’re being transferred. Is there a nation-wide outage or something?

  • chrisMU19 Chris (@chrisMU19) reported from Romford, England

    @virginmedia Hi, I’m having issues connecting to WiFi this morning. Phone said I had weak security. I updated the security online, the warning message has gone but WiFi still not working. Can you assist please?

  • adammcilrick Adam McIlrick (@adammcilrick) reported from Camden Town, England

    Hey @VirginMediaCorp and @virginmedia ... we waited for your engineer today - rearranged work schedules/meetings. Nothing. No call. No text. No email. No show! DM for our remedy number - this is absolutely #atrocious #customerservice. The #complaint will be escalated if no reply.

  • chrisMU19 Chris (@chrisMU19) reported from Romford, England

    @virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?

  • anthonysuter82 Anthony S (@anthonysuter82) reported from Hackney, England

    @virginmedia anyone able to help me with my WiFi speed, paying for 200 and getting 50, no one answers the Telephone or chat? #Poorservice #ShouldhavechoosenBT

  • calummew Calum Mew (@calummew) reported from Hackney, England

    @virginmedia WiFi down in London N15 😫 Every time we call it simply tells us to restart our hub which we’ve done 12 times. How can we speak to a human being? Trying to work from home!

  • chrisoregan chrisoregan (@chrisoregan) reported from Bromley, England

    @etdragon @virginmedia Yup, I suspect this may be the issue. Ah well, first world problem :(

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Poplar, England

    @virginmedia Yea I do that and it says to reboot my Hub 3. Which I do and then get 15mb for 2 mins and then back to 4mb. Can you please DM me with a link to online tech support because I've already wasted 3 hours this week trying to get through on the phone.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia I don’t need the app. I know there are black spots as I no signal in certain rooms. Are you trying to wind me up. As I have already said I am leaving. Direct debit has been cancelled and I have notified you in writing via this channel as no other way to contact you

  • TheRealMrDrew G (@TheRealMrDrew) reported from London, England

    @virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia No just virgin being terrible. Hence why I want to leave. This is not just a one off. We have had these issues for months and your customer service is terrible as well. So I have had enough

  • realjonconnor 🔥Jon Connor (No not that one) (@realjonconnor) reported from Islington, England

    @virginmedia It's not even about that. Even when there are no faults. I still get lag and disconnection issues. Very frustrating

  • PeterToohey Peter (@PeterToohey) reported from Sutton at Hone, England

    Don’t ya love your tv being down for the whole day during lockdown. Always the same with virgin media.

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia Supposed to have a 350 meg line. We get speeds of 20 Meg. The router keeps freezing. The router doesn’t reach all the rooms in the house. Internet connection drops regularly. Basically anything that could go wrong does. Terrible.

  • sumnerpom Matt 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sumnerpom) reported from Bromley, England

    @virginmedia Oh look sound but no picture on at least I know the tv is ok as I can see the home and catch up menus. Service getting worse the more we pay

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • willhenderson29 will henderson (@willhenderson29) reported

    @virginmedia Hopefully the engineer is better than the customer service I’ve received so far

  • jonpain Jon Pain (@jonpain) reported

    @virginmedia It's a new router so I can upgrade my service now that my previous contract ended. I don't have time to sit on the phone today unfortunately, I will just call tomorrow, cancel my service, and suggest that you use a better delivery company going forwards.

  • vkhokhrai Vin Khokhrai (@vkhokhrai) reported

    @virginmedia @VMO2News why when i call VM Helpdesk, you never have a consist message? Everytime i speak to someone, i get told a different message... #annoyed

  • ChrisGibbs9973 Chris Gibbs (@ChrisGibbs9973) reported

    @Virgin @virginmedia down again 6th time in a week. You report it yet outage map says " everything fine " even though 100s of reports . Worst service ever. Always spoiling enjoyment of viewing

  • AndyWhiskyBA Andy Huntley (@AndyWhiskyBA) reported

    @virginmedia It’s slow and intermittent. Sometimes doesn’t work for hours at a time. It’s impossible to do work Zoom calls or stream music or TV. I’m waiting for yet another call back to see if they can get someone out today 😞

  • georgiag1991 Georgia Graham (@georgiag1991) reported

    @virginmedia I can assure you if there was an outage surely it would have been fixed since last November

  • jonpain Jon Pain (@jonpain) reported

    @virginmedia I know I sound angry, but I have never had a successful Yodel delivery first time. I am not available to wait in again for a whole day for another week.

  • CourtEgerton1 Court 💖 (@CourtEgerton1) reported

    @virginmedia Use are useless & pretty **** to be honest. Tried calling and didn’t go through, pointless contacting you on WhatsApp because use don’t answer 😡. Will be cancelling and changing to a different broadband.

  • stevecooper1610 Steve Cooper (@stevecooper1610) reported

    @virginmedia It won’t let me raise a complaint unless I sign in and create an account which I’m not prepared to do. How else can I raise the compliant if you won’t accept my compliant I raised here as a compliant ?

  • Stu_williams_ Stuart Williams (@Stu_williams_) reported

    @virginmedia can you explain why the online offer (£85pm) is only available to new customers and is an eye watering £260pm for existing (loyal) customers.. yet when I say ok I’ll cancel and come back as a ‘new’ customer you give me a ‘special deal’ 🙄