Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beckenham, Greater London, England 12/02/2025 01:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Beckenham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Hammersmith, Orpington, Waltham Forest, Southwark, Croydon, Ealing, London, Newham, City of London, Ilford, Paddington, Redhill, Bromley and Hampstead.

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City Problem Type Report Time
United KingdomHackney Internet
United KingdomHammersmith Total Blackout
United KingdomOrpington Internet
United KingdomWaltham Forest Wi-fi
United KingdomSouthwark Internet
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • SueTigee Sue Tigee (@SueTigee) reported from Islington, England

    @virginmedia This really is #unacceptable, it’s been 26 days already without internet! I paid £50 for the move and in addition am paying for your service that I clearly can’t use!

  • KyleSew2112 Kyle S (@KyleSew2112) reported from Bromley, England

    Virgin media is ****, not cable #thismorning

  • tobe2b Andrew Lawden (@tobe2b) reported from Lambeth, England

    @virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?

  • kanyonatic Mary (@kanyonatic) reported from Sutton at Hone, England

    @virginmedia All anyone can say is there is an issue and it’s being fixed but they don’t know when

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    No service during work hours? You … useless things. @virginmedia #virginmedia #useless

  • Mabs79 Mabs (@Mabs79) reported from Camden Town, England

    @virginmedia is there an outage on London SE5

  • Caz_Candiboots Caz_Bolt (@Caz_Candiboots) reported from Bromley, England

    Sure someone having a fricken laugh, now the line dead... Anyone on #virginmedia in the orpington area having trouble with their land line?.

  • NiciEberlPhoto Nici Eberl Photography (@NiciEberlPhoto) reported from Islington, England

    @virginmedia lol thanks for replying with a template but I am in the opposite end of London - North London, Archway, N19… why is our signal disappearing every afternoon?! this needs to be fixed as we are getting in troubles with work because of this!!

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia My internet is still down more than 24 hours now this is ridiculous

  • Yadzinooo YM (@Yadzinooo) reported from Ilford, England

    @virginmedia @VirginMediaNews Virgin definitely had the worst customer treatment/service I’ve ever seen

  • ratandnob Rob and Nat (@ratandnob) reported from Bromley, England

    @JohnKingscott @virginmedia As an IT manager for Her Majesty’s Treasury I find it annoyingly ironic that my role now involves governing their hybrid video calls but I can’t actually join any because my broadband is down. Ridiculous. I’ll be discussing compensation for loss of service with the area manager

  • TallSteveTV1 Tall Steve TV (@TallSteveTV1) reported from Stratford, England

    @ThreeUKSupport Hey @ThreeUKSupport , can you acknowledge there is a 3G/4g capacity issue at Stratford? Says I have 4g but simply doesn’t work, yet fine away from Stratford. Fortunately @virginmedia tfl WiFi saves a 1hr wait this afternoon.

  • MaryJldn Mary-J 🏳️‍🌈 (@MaryJldn) reported from Camberwell, England

    @virginmedia I should have learnt to never go back to you guys. Great that #Richardbranson is off to space. But. The broadband is still rubbish.

  • ratandnob Rob and Nat (@ratandnob) reported from Bromley, England

    @virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F009165729. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 17/07/2021 20:00:00

  • ratandnob Rob and Nat (@ratandnob) reported from Bromley, England

    @virginmedia do you think you could actually repair the broadband and TV fault in the BR2 area? It’s been off for nearly 24 hours now and the fix estimate keeps getting put back. I might hold off the my next direct debit….sound fair?

  • mangrovedrink nickdrinkman (@mangrovedrink) reported from Ilford, England

    @virginmedia can you either deliver your promised broadband speed and maintain a stable signal or come and remove your kit

  • bludogsix Ethan Truss (@bludogsix) reported from Croydon, England

    @virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x

  • SueTigee Sue Tigee (@SueTigee) reported from Islington, England

    @virginmedia I didn’t receive an invoice but had a DD taken from my account. I am not sure why I need an engineer either as there is a virgin media box from the previous renters. My ISSUE is the delay and that 41 days is not acceptable! Please actually help! I need to be able to work!!!

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

  • bludogsix Ethan Truss (@bludogsix) reported from Romford, England

    @virginmedia We haven't had a stable connection since January and our internet drops out at least 20 times a day. Your customer service line is anything but useful, as no one seems to be able to figure out the issue that is causing this consistently inconsistent internet service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Arsenal80100232 ArsenalArsenalArsenal (@Arsenal80100232) reported

    @virginmedia we agreed a new contract last night. She was having technical difficulties and so we agreed to speak today at 4pm to finalise a related issue regarding mischarged items. Can I give you her first name and department and you can remind her to call me please?

  • Arsenal80100232 ArsenalArsenalArsenal (@Arsenal80100232) reported

    @virginmedia …that isn’t helpful. It’s virgin media service. Do you have an email or someone I can reach out to to request someone reminds her to call me. I spent nearly 1.5 hours on the phone with her yesterday getting this sorted.

  • jameswhittle91 James Whittle-Hall (@jameswhittle91) reported

    @virginmedia any chance someone can help regarding my landline.

  • tennistweeties Tennistweeties (@tennistweeties) reported

    @kevxwill @virginmedia I can’t get somebody out to do my installation and I work from home. Did you get your issue resolved?

  • Jakeykev1 Jakeykev (@Jakeykev1) reported

    @virginmedia @oraclematt Hey Virgin Media.... Thats such bad customer service. So because you cannot provide the service to your customer he is charged if he elects to move house. Stinks of Corporate greed...

  • SophieR61655389 Sophie Ratcliffe (@SophieR61655389) reported

    @virginmedia I called to report issues we were experiencing with our broadband service.I was told if I were to take an O2 sim at £7 a month I could get a free upgrade to 350mbps (from 200).I said I had no need for that, again I was asked if I’d take the sim. The upgrade was applied for free.

  • clforder21 Dr Clare Forder (@clforder21) reported

    @virginmedia Thanks @virginmedia but why should it be up to me to do these things? I've reported the issue, so shouldn't you be looking into it?

  • tobygilles 🎤Toby Gilles🎤 (@tobygilles) reported

    Hi @MartinSLewis. Wonder if you can help? I'm a VAT-registered sole trader. As part of my work I have a @virginmedia account. The Virgin bills don't mention the VAT paid. Virgin say they'll send paper VAT receipts for £2/month. There's no free option (no paper). Is this legal?

  • Arsenal80100232 ArsenalArsenalArsenal (@Arsenal80100232) reported

    @virginmedia hi. Someone was supposed to give me a call back today but hasn’t done so and I have no way of contacting them. Can you please help me? I have her name and the department she works in. Please DM me so we can discuss a solution.

  • Jamie_Wt Jamie (@Jamie_Wt) reported

    @virginmedia I called the number you suggested and they were unable to help. They just said that we have an all day appointment scheduled for today. But I can guarantee you they won’t show up. Please help the frustration is next level