Virgin Media Outage Report in Beckenham, Greater London, England

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Beckenham, England

The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Hackney, Caterham, London, Islington, Croydon, Paddington, Southwark, Waltham Forest, Hampstead, Newham, Dagenham, City of London, and Ilford.

City	Problem Type	Report Time
Brent	Internet	10 hours ago
Camden Town	Internet	15 hours ago
Hackney	Internet	15 hours ago
Hackney	Internet	16 hours ago
Caterham	Internet	17 hours ago
London	Total Blackout	17 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

• 
  Dan Vikman (@DanVikman) reported 1 minute ago from Merton, England

  @virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?

• 
  Tony Wiseman (@tonywiseman1976) reported 8 minutes ago from Ilford, England

  I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.

• 
  Charmaine Rhule (@Charms64) reported 15 minutes ago from Sutton at Hone, England

  @virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question

• 
  Paul Wingfield (@Paul_Wingfield) reported 19 minutes ago from Sutton at Hone, England

  @virginmedia Please help. I can't talk to u via home phone or mob. Our whole network (WiFi, TV, home phone) been going on and off for a week now but online status says it's OK. Please help!

• 
  Toby Willis (@TobyTryTri) reported 20 minutes ago from Bromley, England

  @virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!

• 
  Lewis 🇪🇺 (@lewistullett) reported 21 minutes ago from Hackney, England

  @virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.

• 
  Dean Longman (@DeanLongman1) reported 22 minutes ago from Sutton at Hone, England

  @virginmedia I have done all that is requested and still not working so have been on hold for 53 mins for someone to put the phone down without even speaking to me yet again! What do you advise is the next step?

• 
  Chris Myers (@CMyersPhysio) reported 28 minutes ago from Kingston upon Thames, England

  @virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them

• 
  Adah Parris (she/her) (@AdahParris) reported 32 minutes ago from London, England

  @virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?

• 
  garveyjd3 (@garveyjd3) reported 42 minutes ago from Sutton at Hone, England

  @virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....

• 
  Toby Willis (@TobyTryTri) reported 42 minutes ago from Bromley, England

  @virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬

• 
  Ollie Jeffery (@JefferyOllie) reported 43 minutes ago from Redhill, England

  @SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You

• 
  Head ball boy (@Richardnash12) reported 46 minutes ago from Bromley, England

  @virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately

• 
  Paul Wingfield (@Paul_Wingfield) reported 47 minutes ago from Sutton at Hone, England

  @virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!

• 
  Paul Wingfield (@Paul_Wingfield) reported 51 minutes ago from Sutton at Hone, England

  @virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.

• 
  James Anderson 🏛 (@tufnelljimmy) reported 51 minutes ago from Islington, England

  And @virginmedia is down again in N19.

• 
  Paul Wingfield (@Paul_Wingfield) reported 52 minutes ago from Sutton at Hone, England

  @Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?

• 
  Paul Wingfield (@Paul_Wingfield) reported 54 minutes ago from Sutton at Hone, England

  @virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄

• 
  Cahal Bannon (@CahalBannon) reported 57 minutes ago from Hackney, England

  @virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?

• 
  Sean Hickey (@SeanHickeyUK) reported 59 minutes ago from Croydon, England

  Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy Hobsbawm (@AndyHobs) reported 5 minutes ago

  Dear @virginmedia [be polite, be polite] is there a fast way to see the status of my broadband fix? Rather than spend 5mins going through a line check process to read: "Looks like there are issues in your postcode affecting your services. Check back here at any time for updates."

• 
  Jess B (@jjbrownless) reported 8 minutes ago

  @virginmedia You actual wankers. Leaving an old woman who lives alone with no internet and no phone for 2.5 weeks with no resolution or back up plan. Her previous services are gone now so she can't even receive phone calls. What complete ********* you are. #virginmedia

• 
  'Spinelli' (@spinelli_x) reported 8 minutes ago

  @virginmedia when are the broadband and tv issues going to be sorted? I have no wifi and have a deadline to meet. This is going on too long now

• 
  matt salmon (@af7d9f67b6c04d0) reported 13 minutes ago

  @virginmedia Why would I be charged £60 every month and have to have a house long phone call. Going through the same crap every month to have it added the following month, as I did not pay the extra the month b4. Do the maths.

• 
  Helen Cook (@HelenCook18) reported 15 minutes ago

  @virginmedia She is able to contact you but is not receiving any useful help. She needs an engineer sent out to her!

• 
  Danielle 🔮 (@DChaps_) reported 16 minutes ago

  @virginmedia how long will broadband be down in WA9 area? Haven’t had internet all day and I need to work

• 
  chris D (@pugpugvw1) reported 18 minutes ago

  @LouiseK1984 @virginmedia if you run the test your system it nearly always shows no issue, I had lost internet so checked using my mobile , it said tv , internet was no problem, even though it was down,

• 
  Richard Suart (@Bikeinstructor_) reported 24 minutes ago

  @virginmedia Internet been down all day in L35 area How long does it take to turn it off and turn it on again

• 
  Cheryl Camilleri (@CamilleriCheryl) reported 26 minutes ago

  @virginmedia Done all of this Saturday. Its the issue with communication and lack of that is the problem. Poor customer service

• 
  Tim Chapman (@IslingtonChap) reported 27 minutes ago

  @RMCunliffe Yep. Don’t even bother with the @virginmedia tech support Team. Totally useless.