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Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Beckenham, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Poplar, City of London, Hammersmith, Ashtead, Wembley, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, and Ilford.

CityProblem TypeReport Time
London Internet 2 hours ago
London TV 4 hours ago
Southwark Internet 11 hours ago
Poplar Internet 12 hours ago
London Wi-fi 14 hours ago
City of London Total Blackout 15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • _jessgamble
    Jess Gamble (@_jessgamble) reported from Lambeth, England

    @virginmedia the service has dropped a few more times since this morning but is currently back on. it has now dropped over 5 times today, and it takes over 15 mins to be connected again

  • N16Breda
    N16Breda #VaccinesWork (@N16Breda) reported from Hackney, England

    @virginmedia Hi RP - this is just my daily howl of frustration. Over 12 hours now spent on phone & VM Help Forum. Latest resolution date 24/9 😐

  • N16Breda
    N16Breda #VaccinesWork (@N16Breda) reported from Hackney, England

    @ontvnow @virginmedia I had webchat w customer service adviser this morning @ontvnow who confirmed my email account was locked - but said the forms he normally uses to unlock accounts were not working so has passed the issue on to next line support....😐

  • superpaddiepads
    The Misadventures of Stevie P (@superpaddiepads) reported from Bromley, England

    @bywarner @Jenn7_4 @virginmedia Their customer service has always been appalling. Hence why I’ll never use them for anything again.

  • N16Breda
    N16Breda #VaccinesWork (@N16Breda) reported from Hackney, England

    @virginmedia Yep. And they can't fix it. 24/9 resolution target came from VM rep on Forum...

  • FatherFantaskis
    Dave Taskis (@FatherFantaskis) reported from Romford, England

    Hey @virginmedia when will you be upgrading the #VirginMediaConnect App to be compatible with your #Hub4 routers ? They’ve been out at least a year now and I can no longer manage my network through the app.

  • kathrynahedrick
    Kathryn Bowers (@kathrynahedrick) reported from Ilford, England

    @virginmedia are you able to tell if there's an issue in E18 please? Broadband has dropped but there's nothing on the service status page yet.

  • ShahinA82783043
    Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia Constant connection issues, I have had issues with it for 2-3 months and have still been paying for something that does not work properly. on top of that you guys write lies on my notes that was read out to me by the cancellation department team member.. 👎 scamming customers

  • SCcrowther
    Simon Crowther (@SCcrowther) reported from Camden Town, England

    @plonkymiff @virginmedia I had the same issue and they were just as ridiculous

  • Jamesmeredith
    James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #internet So glad I left Virgin a year ago. I have much better speeds at half the price. Virgin are expensive and customer service the worst I have ever experienced.

  • charlieegan3
    Charlie Egan (@charlieegan3) reported from Islington, England

    @virginmedia Hey, would you be able to get someone from Virgin Media Field Complaints “FieldComplaintsTeam2” to get back to me about my complaint C-16082156 tomorrow?

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown

  • N16Breda
    N16Breda #VaccinesWork (@N16Breda) reported from Hackney, England

    @virginmedia No. This problem has happened intermittently in the past & it's always been a server access issue on your side.

  • ShahinA82783043
    Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia I still can't believe you all let your staff get away with the way they treat customers especially lying on the notes too make customers pay the cancellation fee.. Thats some scummy tack tick!

  • Moonchester999
    our kid (@Moonchester999) reported from Islington, England

    @virginmedia Thanks Virgin had my phone stolen on Tuesday called you to cancel the sim you promised to send me another one but you never did. Thanks 🙏 for making a stressful situation even worse

  • SamanthaOvens
    Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.

  • MZRAJIB
    M&R (@MZRAJIB) reported from Poplar, England

    Just honest advice please never us @virginmedia #virginmediadown 😡😡

  • ShahinA82783043
    Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia the customer service at virgin media is below 0 star they treat there customers like crap and lie. I have a recording of the agent I spoke to and she put a bunch of lies on her notes and transferred me to there cancellation team. Terrible service!! Rubbish connection

  • ninepine
    Mike Fuller (@ninepine) reported from Ilford, England

    @virginmedia OK, so tell the truth. First you say "We're carrying out essential works in your area..Sorry for any possible disruptions on the day." Now it's "we'll be carrying out essential works...which could interrupt your services." What services will be down for how long??

  • skip_0889
    Jay (@skip_0889) reported from Lambeth, England

    @virginmedia your service is so appalling I’d like to know how I can leave without being harassed for charges please. We manually paid a bill and cancelled a direct debit to change bank details and you have messed up so badly I’m done. #fail

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • OfficialEnayy
    ENAYY (@OfficialEnayy) reported

    @virginmedia Lool WiFi isn't working for like the 100th time. **** company

  • Aby_1216
    Abdullah Asmatpoor (@Aby_1216) reported

    @virginmedia Yes, it says there are no issues but it just doesn't work 99% of the time! Ironically it took me so long to get back to you because my Wifi DOESN'T WORK! I'm paying a huge amount of money for this service, it needs to be fixed asap!!

  • ramseyhugh
    Hugh Ramsey (@ramseyhugh) reported

    @virginmedia Poor after sales and Wi-fi signal not strong.

  • DWozza
    Wozza (@DWozza) reported

    @virginmedia When is something going to be down about the poor downstream in my area? It's been going on way too long and you'll expect me to pay full price

  • Master_Roshi__
    عبد الرشيد سهيل (@Master_Roshi__) reported

    @virginmedia Customer service needs improving big time

  • andyosb
    Andy (@andyosb) reported

    @susanschulman23 @Hadiisepic @virginmedia Susan, leave them,. As you are finding out, their customer service is utterly appalling. If you contact them with a complaint or issue they "lose" your records. I finally escaped & went to Talk Talk. Much better - no price increases during contract, tech problems fixed quickly 👍

  • iPlutohs
    Pluto (@iPlutohs) reported

    Virgin Media ******* sucks

  • TrueBlue96smh
    TrueBlue (@TrueBlue96smh) reported

    @virginmedia Hello, I have been struggling with registering a device on my Virgin TV Go and was wondering if anyone could help? I've deleted devices and it still says there are too many devices and I cannot watch anything.

  • Atheist1886
    gordo (@Atheist1886) reported

    @McGuinnessKevin @virginmedia IV had virgin media for many years ,what you say is untrue in my area at least .Sky have many problems too .

  • GemmaTurnerReal
    Gemma Turner (@GemmaTurnerReal) reported

    @virginmedia Xmas is bad enough without being able to watch some of my channels. Please can you discuss, ITV and sky arts channel displaying not authorized for viewing