Virgin Media Outage Report in Beckenham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, London, Hammersmith, Tower Hamlets, Hackney, Islington, City of Westminster, Camden Town, Southwark, Croydon, Ilford, Newham, Wembley, Orpington and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Phone | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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James Butcher
(@JambyButch) reported
from
Wandsworth, England
@virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia thanks for ******* the phone line the other week. However, it has stopped working again. Grateful for a speedy fix please!!!
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steve osagie
(@stevespotlight) reported
from
Swanley, England
@virginmedia i used to highly rate your services but over last 3weeks your team & customer services been the worse . I am trying to pay a bill & u keep charging me more i will never ever use @Virgin service again highly disappointed #BadCustomerService #CustomerSrvice
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Basel Mahmood
(@basel_mahmood) reported
from
Merton, England
Let me guess. @virginmedia is down again.
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Miguel
(@agathodaimonix) reported
from
Hackney, England
got a phone call from a representative of @vmbusiness told them that I won’t talk to them unless they provide an email so I can track who I am talking with. the response: goodbye and hang down. Virgin Media Business customer care is the worst I ever experienced.
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Nuno Lopes 🦦🏳️🌈
(@NunoEd) reported
from
Lambeth, England
@virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
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Richard Wynne
(@RichWynne1979) reported
from
Hackney, England
@virginmedia Still terrible . Currently using 4G in my living room
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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Dan Padgett
(@danjpadgett) reported
from
Wandsworth, England
. @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Rachel
(@OpenMindMH) reported
from
Wandsworth, England
@DrEMcNaught @virginmedia They have the worst customer service I have ever known
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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steve osagie
(@stevespotlight) reported
from
Swanley, England
@virginmedia Always like the service rendered before but this time around unfair and i think this needs to be looked into as you have log on how many times i called in last month alone, #unfair #badcustomerservice
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Cooperthecub
(@cooperthecub) reported
from
Romford, England
@virginmedia Please can you help. Yet again my download and upload speeds are terrible can’t load or download anything. I’m paying for 110mbps but you give me 7mbps and less than 1mbps upload. Your ruining my business I pay you guys so much cash and my issues never get callbacks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Cairns
(@Cairns5Paul) reported
@virginmedia internet/WiFi keeps going off intermittently, not great when my 2 children are trying to complete remote learning. I’ve tried resetting the router to no avail. It’s been like this for the last week or so. Can you help?
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Lauren Geddes
(@lauren_geddes1) reported
@virginmedia Appreciate any help. Half a days lessons and work already lost. Totally reliant on wi fi.
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✖️MYNXIE✖️
(@mynxie666) reported
@timeastonco @virginmedia Oh the wifi in our entire area from VM has been completely down for over an hour. Estimated to be fixed after 4pm. Not like we all work from home now 🙄
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James Tumilty
(@EmeraldHitman) reported
Lovely support from @virginmedia to its customers in a pandemic. Average 4% increase. Shows that loyalty doesn't pay. I'm apparently an essential worker and I won't be getting a 4% pay rise this year. #youlovetoseeit
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David Coates
(@coatesyd) reported
@virginmedia I have nothing plugged directly into the Ethernet port of the hub as it sits on the other side of the room to TV and virgin box and any other device I would plug in. The signal is strong in the room with the hub but terrible everywhere else
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Danny
(@DannyTheedam) reported
@virginmedia The old account holder has left the UK, I don’t have contact with them anymore. I’ve managed to get a DD set up but I still can’t access the account as it’s still linked to her email. So I’m paying for an account I can’t even access!! Ridiculous service!!!
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Pete Selwood
(@peter_selwood) reported
Feel sorry for the people I used to work with at virgin media today. Home schooling online, parents hugely frustrated by the entire situation & if theres any buffering who are they going to ring & take it out on? The sap who cant immediately fix it with a click of their fingers
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David Cole
(@the_cole86) reported
@KrissiLovell_93 @virginmedia Ha I know hours of time being past to person to person with no answer of what the hell is going on !! Complete joke @richardbranson sort your company out it’s a joke and have maybe the worst service I’ve ever experienced !
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Jennifer Wilson
(@Saoirse4823) reported
@virginmedia No, I never received any acknowledgement or any confirmation of my new contract. Nothing.
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Bobby's Dad
(@ceri4dan) reported
@virginmedia So when you get passed the bot it places you in a queue. Then a day later you get a message saying do you still need help. Then back in queue. Repeat 🔁