Virgin Media Outage Report in Beckenham, Greater London, England
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The latest reports from users having issues in Beckenham come from postal codes BR3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, City of London, City of Westminster, Croydon, Fulham, Paddington, Romford, Ilford, Bexleyheath, Harringay, Hampstead, Greater London and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
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Steve
(@MFC_Steve) reported
from
Romford, England
@virginmedia Hi - I am trying to get into contact with you but the phone line is dead and you are not answering the message service. How can I speak to someone ?
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
@virginmedia That just repeats previous fault message. And ironically asks me to go to the website to check status. All I want at this point from @virginmedia is an estimate of when this will be fixed (I know u can’t fix it)
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Alison Carter
(@AllyThornton) reported
from
Kingston upon Thames, England
@virginmedia any idea on what is happening in the Kingston Upon Thames area or how long it’ll take to resolve? Impossible to WFH right now. Previous issues with your service makes me worried!
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Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
First morning back at work, and true to form #virginmedia have underlined their uselessness with no broadband in NW5. They want to increase prices, yet do not provide a decent service - how am I meant to #workfromhome ?
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Glyn Shimell
(@Shims_g) reported
from
Bromley, England
@virginmedia your customer process to report a deceased account holder to cancel services is an absolute shambles, been on hold for 2 hours, no links on your website to do it. Thank god I’m with @SkyUK
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@stephfriend_ @virginmedia It’s infuriating. They deliberately make you phone as the only way to cancel, then just leave you on hold
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Lourdes Marenco
(@lourdesmarenco) reported
from
Camberwell, England
@benchappers83 @virginmedia Unacceptable! Fight them, this can’t be right. They can’t do whatever they please. Change provider if your rights as customer are not respected.
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Stephen Brian Lowe
(@StephenBLowe) reported
from
Kingston upon Thames, England
@virginmedia internet has gone incredibly slow over the past 24hrs around the Kingston area. Any reason why?
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
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Stephen Ball
(@stephendball) reported
from
Camberwell, England
@virginmedia @nikkijcar Answer me for god sake! Do you think maybe when your existing customers are using your “moving home” service they might be busy oh I don’t know... moving home? So don’t have time to wait around for your engineer 90 minutes after their appointment?
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia I spent over an hour on hold today trying to speak with someone about cancelling. I ended up having to put the phone down. How an earth can I cancel my contract if the only way to do it is by calling and you don’t answer the phone?!
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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Daniel W
(@damawa42) reported
from
Camden Town, England
Bizarre help bot from @virginmedia - do you really think it's acceptable to ask for my bank account sort code when verifying my details?! How about you... just don't ask that.
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
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Steve
(@MFC_Steve) reported
from
Romford, England
@virginmedia Do you know your phone lines are down ?
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Brian Ging
(@brianging) reported
from
Ealing, England
@virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.
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Steve
(@MFC_Steve) reported
from
Romford, England
@virginmedia so Virgin is a media company that is uncontactable by Phone, email, Twitter and message service. Who on earth would trust them with their business if they can’t manage themselves
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@NDMORRS) reported
@virginmedia I’ve had a message from a service engineer who is going to look into this for me but if that fails, i’ll ring them
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Joe Crook
(@_JC8) reported
@MissHill_1 @virginmedia I don’t understand how such a corporate business can get things so badly wrong. Honestly, I have never experienced something so bad in my life
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Steph Hilditch
(@MrsSHilditch) reported
@virginmedia Emailed 16/01 was told 28 days to reply. Emailed 15/02 no reply. I need a name and email address of someone who is actually going to deal with my complaint
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Eddie Rogan
(@squidey57) reported
@virginmedia Hi, I just rang your customer service trying to cancel my contract, when I got through they said there was a repayment charge; however I have screenshots from a person I spoke via webchat a month ago saying there would be no fees at all
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SteG
(@geth1973) reported
@nelliecarty @virginmedia Tell them your going to cancel and move they sharp be on to you
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Ｈｉｇｈｋａｇｅ
(@kaktusblack420) reported
I like how @virginmedia has put the price up to 45 quid for internet just for it to be the worst service I'm getting atm. Wi-Fi keeps cutting out and I'm not getting full DL speeds
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mohammed islam
(@mohammed_islam) reported
Looks like I have to switch from @virginmedia to another provider. Signal drops every 30 mins. Customer service awful based in India. Unhelpful and told me to terminate my contract if I'm not happy. Pay for UK services and support India. Awful.
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Roman Mittermayr
(@mittermayr) reported
@ossieace @virginmedia Been offline for a week, keep going in circles. Phone number drops constantly after a minute (37 calls in), and no other point of access. Make sure you have them register a note on your account WHEN you started having no service, as you can get £8 a day if recorded properly.
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bethea
(@itsconsolation) reported
@virginmedia Hi still having problems with the Internet going down multiple times a day and when I try and run a test of broadband on the service status it just takes me in loops of run test, check everything's plugged in, re-run test, check everything's plugged in ect
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Spiral
(@SpiralSt0rm) reported
@virginmedia I've explained this all to second line technician, should need to explain over twitter aswell... I had 1 guy try to sell me wireless extender even tho I'm wired another guy say my 500 meg down and 36 up was not enough for my needs which I only have 2 things connected to my hub..