Virgin Media Outage Report in Beckenham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Caterham, City of Westminster, Merton, Hackney, Croydon, Islington, City of London, Hammersmith, Hampstead, Ilford, Greater London, Camden Town and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Total Blackout | |
| London |
Internet | |
| Caterham |
Wi-fi | |
| Caterham |
Internet | |
| City of Westminster |
Internet | |
| Merton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Paul Lewis
(@paulstevenlewis) reported
from
Islington, England
@virginmedia how do I connect to London Underground WiFi now you have turned off your own hotspots? Hopefully you are not just depriving all Virgin Media customers of the service! Especially as you are putting all your prices up!
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Claire Champion
(@Champion3Claire) reported
from
Bromley, England
@virginmedia An explanation of the problem and what is being done would be a good start for customer service. Right now that’s sadly lacking. I hope there will be a £ reduction in the bill for the lack of service??
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!
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Nada Tharanee
(@ntharanee) reported
from
Sutton, England
@virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….
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Claire Champion
(@Champion3Claire) reported
from
Bromley, England
@virginmedia I think you will have to agree this is an unacceptably long time for the repair as it’s already been going on for days?? “There's a TV issue in xxx. Thanks for your patience while we work to fix things as quick as we can. We hope to fix this by 14 March at 16:00”
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Michael James Weaver
(@Weaverfooty14) reported
from
Blackheath, England
@virginmedia is there a outage in woolwich Se18 my broadband isn't working and I can't even load up your website to try and get help?
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J
(@not_on_fire) reported
from
Epsom, England
@virginmedia broadband not working since late last night and your website appears to be down. What’s going on?
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Craig Freeman
(@craigdfreeman) reported
from
Redhill, England
@virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!
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My Football Shirt
(@Slatsman) reported
from
Bexleyheath, England
@virginmedia please provide an urgent update on this lengthy outage and when services will be restored #Virgin #Virginmedia #VirginMediaoutage
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Illy Mus 💙
(@illymus) reported
from
Camberwell, England
@virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???
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radz
(@rtkosha) reported
from
Stratford, England
virgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭
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anne hill
(@gorgeousuk) reported
from
Bromley, England
My day off and I still cannot watch Amazon prime due to virgin media delivering a ****** service. I really think we need to switch providers now. Enough is enough.
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Adam Farnsworth
(@farnsworth_adam) reported
from
London, England
@virginmedia It’s appalling they can act so quickly What about the speed issue?
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anne hill
(@gorgeousuk) reported
from
Bromley, England
@virginmedia My husband has called because he is the account holder and has a Virgin phone. Virgin apparently will call tonight/tomorrow morning. However, my feeling now is that your service will work for a time and then will go bad, there is a pattern.
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Brenda
(@joybrenda) reported
from
London, England
@virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.
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Mustakim.
(@Mustxkim) reported
from
London, England
Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia
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Phil *******
(@SustyPhilC) reported
from
Merton, England
@virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!
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Nada Tharanee
(@ntharanee) reported
from
Sutton, England
@virginmedia Bad service!
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Frank Douglas, Hon. PhD.
(@fdoug23) reported
from
Merton, England
Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom
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Bernie Biggs
(@Biggsy58) reported
from
Bexleyheath, England
@virginmedia putting their tariffs up by 17.3% from 1st April - that’s 3.9% over the Retail Price Index Inflation of 13.4%…people getting nowhere near this sort of increase in their pay packets…hang your heads in shame especially in a cost of living crisis.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Underhill
(@timerpool) reported
@virginmedia I was on watsapp with them and they told me there was a rise in my bill but the reason my bill went down in the 1st place was because I was going to leave Virgin because of the rise so really I shouldnt have had the rise.
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Satyen Gotecha
(@satyen_gotecha) reported
@virginmedia I find your responses most unhelpful just like all your colleagues at customer service. If you are unable to help, then I am just going to complain to your regulators. This is beyond ridiculous that no one at VM is willing to take ownership and help a loyal customer out.
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C.R
(@averagejo10) reported
@virginmedia hi got upgraded to your Hub 4 when are you going to update the app so it can be linked? I can scan for black spots and the WiFi keeps dropping off my laptop constantly since your HUB upgrade. Help. Thanks
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Sam D
(@skybluechick72) reported
from
Rugby, England
Any one else having @virginmedia broadband issues?
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Tim Underhill
(@timerpool) reported
@virginmedia There was an advisor on here a few weeks ago called Steven that was able to see my account and helped me so I dont see why it cant be done again. When I talk to customer services they never help me and give me the run around.
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CHAD
(@ChadPFC) reported
@virginmedia I have, it was on the forum that I heard about the Hub 5. My issue is I’m going to buy my own router, and set up a mesh system. This is to fix the poor coverage I’m getting from your hub. It would be good if I could get the Hub5, as I know other customers have got them now…
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Craig Webster
(@craig_webster) reported
@virginmedia Looking at sky I can get same tv package and faster broadband for same price. I’ve been a customer for 4 or 5 years and my loyalty discounts are due to expire
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Nick P
(@earlofmarl) reported
@virginmedia down again. Two times in three days. Sort it out #virginmedia #noservice
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bavitaz
(@714lemmons) reported
@londongirluk @SkyUK @virginmedia I will be too. Sky Q is awful. Terrible interface and the box is constantly disconnecting from the WiFi and it’s not the WIFI as no other device in the house does it. It’s the crappy Sky Q box. The old HD box was a million times better. More cheap crap labelled as “new”
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paul savage
(@saulpavage4) reported
@virginmedia hi got a volt package and 02 sim but sim not working how do I get a new one