Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beckenham, Greater London, England 01/01/2026 16:45

January 01: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Beckenham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Hackney, London, Hammersmith, Bexleyheath, Croydon, City of Westminster, Paddington, Ilford, Ealing, Camden Town, Islington, Sutton, Tower Hamlets and Waltham Forest.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomSouthwark Total Blackout
United KingdomHackney Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Internet
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • Vinnyd82 Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England

    @virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch

  • Grahamthecabbie Graham Long (@Grahamthecabbie) reported from Romford, England

    @virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @virginmedia Apologies do not resolve the problem.

  • mersthamsue susan vinnicombe (@mersthamsue) reported from Redhill, England

    @virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia Hi better late than never I suppose. Yes I gave both mine and hers (as alternative contact). Just assumed I’d be primary contact and her secondary. Wondered why I’d not been used that’s all

  • jessie_tovey Jessica Tovey (@jessie_tovey) reported from Islington, England

    @virginmedia I expect a response immediately. This issue has been going on for a fortnight and your customer service is beyond parody now. WHERE IS THE ENGINEER? WHY AM I STILL WITHOUT WORKABLE INTERNET? Hasn’t stopped you sending me my first bill has it...

  • andithompson Andi Thompson (@andithompson) reported from Bromley, England

    @virginmedia And just to add, your virgin customer service won’t speak to him about it as they say he is no longer the account holder as his contract has been cancelled.

  • JimboUK71 James Aubrey (@JimboUK71) reported from Sutton at Hone, England

    @virginmedia Would you tell me when they’re available? I pay for 500G but only get 30, even in the same room as router. Your CS Team are unobtainable, one hour on hold then cut off. Done all the trouble shooting steps!!

  • wineoption Bignewshound (@wineoption) reported from Sutton at Hone, England

    @virginmedia unreliable and utterly uncaring when it comes to customer service. Internet has been down and dodgy for 36 hours in Surrey. Pathetic. Can I have the money back please. Shame on you Virgin. Your service is not fit for purpose. Shane on you in these terrible times.

  • tubbytel26 Neil Markell (@tubbytel26) reported from Bromley, England

    @virginmedia The picture begins to stutter and flicker. The tivo box also becomes very slow to respond to remote inputs. Our other tivo box is not affected. Thanks for replying

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia I’m trying to contact you but can never get through by telephone, what earth am I meant to do? Your customer service has gone to pot

  • mrjimbecks James Beckley (@mrjimbecks) reported from Sutton at Hone, England

    Not sure how I get turned down for an awesome @virginmedia mobile/iPad bundle offer due to not meeting the criteria when I got approved for A- buying a house B- Virgin Media big bundle for tv, broadband & phone ... And my credit score is only 20 points off the maximum score...

  • mwantumba LEBOISNOIR (@mwantumba) reported from Wandsworth, England

    Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤

  • tianbosi 添柏司 TDP (@tianbosi) reported from Hackney, England

    @virginmedia That number had wait times of over an hour. You still haven't compensated me for my 3 day outage last year. Why should I pay 50pct more?

  • KBaitup Karen (@KBaitup) reported from Kingston upon Thames, England

    @virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻

  • DanicaCharlotte Danica Corns (@DanicaCharlotte) reported from Camberwell, England

    @virginmedia I've had to put the phone down as I have a meeting. Will trying calling back.

  • Transome77 Terry Ransome (@Transome77) reported from Ilford, England

    @virginmedia really disappointed now. Unable to watch on any devices! Can’t get through on phone, no help on line! Waited again! To change my devices still told I have reached maximum devices. Disgraceful service, you keep convincing me to stay but patience is very low now! HELP!

  • Rashidfreed Rashid Iqbal ☔ (@Rashidfreed) reported from Kensington, England

    @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

  • pompeypaul72 Paul Sexstone (@pompeypaul72) reported from Kingston upon Thames, England

    Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cliff_ey Cliff Ey (@cliff_ey) reported

    Have @virginmedia turned all their email filters off as I am getting several antivirus, Ariel pods and Lidl phishing attempts daily. The price increases as the service gets worse 🤔

  • anthughes88 Antony Hughes (@anthughes88) reported

    @virginmedia why do you randomly just take off episodes of certain programmes on on demand? But I am able to watch them on tv go on my phone? Your service is getting worse each month!

  • BintAmerra5 ... (@BintAmerra5) reported

    The first thing I’ll be doing tomorrow is canceling this **** internet provider @virginmedia I can barely watch my documentaries in peace !!!

  • Danny_W_Dowling Danny Dowling (@Danny_W_Dowling) reported

    @Ash_Hirani @virginmedia I've never had an issue with them

  • DeeBeeTheFirst DEE BEE 🐝 (@DeeBeeTheFirst) reported

    Thanks @virginmedia ! I get up 6 am on a non workday to watch cricket and guess what? Your service is down for second time this week arrrrrrggggghhhh!!! #ENGvIND

  • petermjsthasmin evie 𓆏🍒 (@petermjsthasmin) reported

    every single night, virgin media wifi does not work in my house. i am TRYING TO WATCH THIS DAMN FILM AND THERE IS NO WIFI

  • hogwei1 hogwei (@hogwei1) reported

    @virginmedia my packet loss is insane, please help?!?! Everyone in my household is experiencing it and it’s very frustrating having everything basically stop at regular intervals. It’s affecting my kids online schooling. It says everything is fine on the online service status

  • anthughes88 Antony Hughes (@anthughes88) reported

    @virginmedia why do you randomly just take off episodes of certain programmes on on demand? But I am able to watch them on tv go on my phone? Your service is getting worse each month!

  • CactusRedDragon Kris McEwan (@CactusRedDragon) reported

    @virginmedia down again. Rebooted hub multiple times. Gone through online diagnostic several times. Engineer booked for Monday 12-4pm. Supposed to be working right now, but can’t because of your unreliable service. Still haven’t stayed online for a full week in 2021.

  • harveyhound73 Helen Ward 🍦 (@harveyhound73) reported

    @virginmedia Moving home so set up end of contract for March 31st but everything turned off this morning? No phone, no internet. Please help!