Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

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The latest reports from users having issues in Beckenham come from postal codes BR3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beckenham, Greater London, England 03/01/2026 22:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Beckenham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, Hammersmith, Ealing, London, Paddington, Hackney, Wembley, City of Westminster, City of London, Newham, Hampstead, Redhill, Mitcham and Welling.

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City Problem Type Report Time
United KingdomSouthwark Wi-fi
United KingdomCroydon Internet
United KingdomSouthwark E-mail
United KingdomHammersmith Internet
United KingdomEaling TV
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • Ishaniem ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported from Ilford, England

    @virginmedia thanks for ******* the phone line the other week. However, it has stopped working again. Grateful for a speedy fix please!!!

  • stevespotlight steve osagie (@stevespotlight) reported from Swanley, England

    @virginmedia Always like the service rendered before but this time around unfair and i think this needs to be looked into as you have log on how many times i called in last month alone, #unfair #badcustomerservice

  • YILDIZ_SAR_HARV YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported from Kensington, England

    They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes

  • 0618_Dee Dee (@0618_Dee) reported from Camden Town, England

    @VirginMedia How can you only teach your customer "facing" staff to only say sorry, we've been trying to resolve the issue. As a new customer, I'm starting to regret my decision of choosing your company as I haven't had any of my broadband or TV package working as your promise!

  • w_hawkins William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.

  • Juliefleur24 Joobs (@Juliefleur24) reported from Sutton at Hone, England

    Great still no tv or more importantly internet from @virginmedia again, apparently there’s an ‘issue’ 🙄

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking

  • LondonFerg Ferg (@LondonFerg) reported from Camberwell, England

    @virginmedia Aparently that is the cost if I want to talk to anyone in relation to the above problem according you your rep...

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time

  • stevespotlight steve osagie (@stevespotlight) reported from Swanley, England

    @virginmedia i used to highly rate your services but over last 3weeks your team & customer services been the worse . I am trying to pay a bill & u keep charging me more i will never ever use @Virgin service again highly disappointed #BadCustomerService #CustomerSrvice

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here

  • cooperthecub Cooperthecub (@cooperthecub) reported from Romford, England

    @virginmedia Please can you help. Yet again my download and upload speeds are terrible can’t load or download anything. I’m paying for 110mbps but you give me 7mbps and less than 1mbps upload. Your ruining my business I pay you guys so much cash and my issues never get callbacks

  • JimWhite Jim White (@JimWhite) reported from Camberwell, England

    @virginmedia please follow so I can DM as I’ve got an urgent issue that hasn’t been resolved by customer services.

  • SamanthaLeeuwen Samantha van Leeuwen (@SamanthaLeeuwen) reported from Bromley, England

    6 weeks for @virginmedia to fix broadband in Orpington and still missed today’s deadline! Pay for 500mb get 5mb if lucky. #NoMoreExcuses

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed

  • OpenMindMH Rachel (@OpenMindMH) reported from Wandsworth, England

    @DrEMcNaught @virginmedia They have the worst customer service I have ever known

  • JambyButch James Butcher (@JambyButch) reported from Wandsworth, England

    @virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!

  • danjpadgett Dan Padgett (@danjpadgett) reported from Wandsworth, England

    . @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JdfockerAgnew Blue Wingnut (@JdfockerAgnew) reported

    Oh the irony, @virginmedia still down & will b repaired by 10am tomorrow 🤥 So I figured I could use my @O2 data, however it seems every ****** is having 2 do that so the signal is ****

  • louisjsmith7 Louis XXI (@louisjsmith7) reported

    @virginmedia No. It’s still down and I have had to phone up your service to get some clarity on the situation but all I had is the same standard answers.

  • aaronuart R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

  • aliceredqueen1 Carrie 💙 (@aliceredqueen1) reported

    @virginmedia no Internet since 9.30am yesterday. Now advised it'll 'probably' be back up by tomorrow afternoon. But neighbours have said they've been told it'll be back on Sunday!!! Wish I'd never bothered staying with you and should have gone to BT instead.

  • tootsieiam tootsietweets (@tootsieiam) reported

    @virginmedia I had to cancel previous account because, despite paying for it, you refused to change from ex husbands name. Set up new contract and low and behold, despite setting up 3 weeks ago (with an active complaint still not@dealt with), the equipment was conveniently “delayed” 1/?

  • hxmmydodger hammydodger (@hxmmydodger) reported

    @virginmedia mate its been like a week now bro this better get fixed otherwise you’re losing a loyal customer of nearly 10 years

  • AMBUK1 AMARIE BOON (@AMBUK1) reported

    @virginmedia No idea, your colleagues left me on hold for over an hour, told me they wld remove l8 pmnt chg & to pay bill.I asked 4 b/down of bill & p’mnt allocations to avoid same scenario next month & they said no it can go to deadlock??? Very unhelpful cust services & now none wiser

  • JdfockerAgnew Blue Wingnut (@JdfockerAgnew) reported

    @virginmedia Nothing personal DB but communication has been shocking with the same repetitive txt sent out every few hours, this has been ongoing since Wed evening & is awful. The fact we get compensation of up 2 £8 per day after 2 days without service is laughable 👋👋

  • hadirennie Hadi Rennie (@hadirennie) reported

    @virginmedia clearly you don't want people to contact you by phone. Everytime I call you I have to wait at least 45 min.....unbelievable customer service

  • AshlyMccunnin Ashly Mccunnin (@AshlyMccunnin) reported

    @virginmedia No, nothing is working, tv and broadband both not working at all, third day so far