Virgin Media Outage Report in Beckenham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 02: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Croydon, Hackney, Bexleyheath, Redhill, Ilford, Hammersmith, Paddington, City of Westminster, Southwark, Ealing, Camden Town, Islington and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Romford |
Internet | |
| Croydon |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia wii fi gone again, not good when you trying to watch wandavison on Disney plus, and the tech dept in India are closed, pay £50 per month for this ? Think am being ripped off, HELP
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia now cannot watch on any of my devices! Keeps telling me I’ve reached the maximum devices! All the same devices I’ve always used! Can’t get through on phone or on line help?! Really annoying!
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Paul Raymond
(@paulsamuel1968) reported
from
Croydon, England
@virginmedia unable to get through on phone lines to upgrade my service?
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia To just say "we are busy" on the 150 number and disconnect callers is utterly unacceptable. Then on 0345 it just drops you after 45 minutes of hold music. It is as if you are deliberately making it hard for us to cancel......
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Matt Nolan
(@mattnolan83) reported
from
Croydon, England
@virginmedia So I can’t call you, I can’t Email you and I can’t use any online support? How do I let you know I’m cancelling my contract due to above inflation price hikes? Ofcom?
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Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Well the forums were useless... now all my virgin services are down, again.
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia do you get a kick out of never returning a call request or dealing with a customer complaint but just sending letters? Your customer service has gone to pot, it’s awful.
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Jawwad Ahmed
(@JawwadAhmed01) reported
from
Wandsworth, England
@virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help
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Oriental Food 吃货铺子
(@fareastfood126) reported
from
Islington, England
@vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.
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Natalie
(@WhoOrderedRice) reported
from
Kingston upon Thames, England
@urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬
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添柏司 TDP
(@tianbosi) reported
from
Hackney, England
@virginmedia ok so my contract is ending and you are increasing it by 50pct to £60... With nothing extra. And still no compensation for 3 days internet outage. BT and Sky are offering £45. So what's the story????
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Wendy
(@Honeykiss) reported
from
Lambeth, England
@virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Tweedle
(@torlporl) reported
@K_0 @virginmedia So it IS the router? Which router did you get? Weighing up a mesh network. Honestly it’s awful! We’re resetting the router multiple times a week and tonight - twice with no improvement! I’ve bough apple HomePods and they appear to be **** buy I’m betting they’re not!!!
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Shady Hamadi (أبو ليلى)
(@HamadiShady) reported
@virginmedia Ok, thanks but I would like to understand with you if there is an outage in the area related with your internet service, or not?
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Michelle Griffiths
(@filan10) reported
Wait over a month 4 a @skytv to “fix” a tech issue.. they issue us with a faulty box-spend over an hr on the phone for them to now tell us we have to deal with no tv for a further week until the next avail engineer can come out?! Is this a joke.. @virginmedia can you do better??!
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Matthew Merrill
(@MattMerrill85) reported
@virginmedia What use is that now! I’ve been sitting in a queue for over an hour! I need my internet fixed, it’s only broken because u upgraded my hub to a faulty one. Never had an issue with the old hub!
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Ran Young
(@Ran1ry) reported
@virginmedia Mate 27 hours I've been waiting . The helpline gets cut off the text service doesn't respond the online service doesn't respond your broken . Only thing working is the Twitter feed and that's because it's public . Face the facts @virginmedia is broken.
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Kieran Reynolds
(@KReynolds94) reported
@virginmedia No service at all comming from the broadband router. Wired connection
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Paul Tweedle
(@torlporl) reported
Hey techy friends, are any of you on @virginmedia broadband? Are any of you at you absolute whits end with it? Half the time wireless devices in the house won’t even connect to the piece of **** router! I hate that I don’t know more about networking!!!
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As Sabiqoon
(@As_Sabiqoon) reported
@virginmedia incredibly dissapointed with virgin at the moment. Been a customer for many years now including home and mobile. I waited the whole day for a response but nothing. I emailed a complain and no follow up.
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christian torch
(@christorch5) reported
@virginmedia @Flav_Bateman @lawrence_bury Also do you understand how pathetic it is that it takes over an hour to install a tiny 4.33 GB file because of how **** *** your service is
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Lizzie_Bee🕷🏳️🌈🇪🇺🇬🇧🦄⚫️
(@meejahoar) reported
@virginmedia Yes. Yes, it’s very sad. Please may I ask why you’ve wasted my time tweeting me back if you were not planning to help me?