Virgin Media Outage Report in Beckenham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Beckenham come from postal codes BR3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Hackney, Southwark, Islington, Croydon, Hammersmith, City of Westminster, Camden Town, Kensington, Redhill, Ealing, Paddington, Dagenham and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
TV | |
| Ilford |
Internet | |
| Hackney |
Internet | |
| Hackney |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.
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Karen Holmes
(@Knocker75) reported
from
Dartford, England
@virginmedia my mums tv/broadband went down at 8.30pm last night, you said it would be back up and running by 12.30am, still not working this morning she’s been told it should be back in at 4.30pm today. No mention of the problem! #ridiculous #compensation
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gracieface
(@GracialNation) reported
from
Hackney, England
@virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia I was some time ago but that was because I had entered my number I don't know what number they tried to call as they would not tell me so poor it really is and after 15 years 🤣
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
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cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia no service in E18 oh please sort it out
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Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia I’ve called this evening told me to wait said signal sent to activate but I’m still waiting for channels
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
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Nicolò Arena
(@nicoloarena) reported
from
Hackney, England
@virginmedia No, thanks. I need to cancel ASAP
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(
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Sam Wickett
(@SamWickett1) reported
from
Bromley, England
@virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DILRAJ
(@dilrajsachdev) reported
@virginmedia Not at all ... he just said could be any 100 of reasons and why I needed, when I ask I need to know, he said could be car broke down ... what can you say, that's virgin customer care. No point of complaining, no one care
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camzmcg
(@camzmcg1) reported
@virginmedia Yes tried everything but the hub signal is just not strong enough I asked if I could try the Hub 4 but got told no and then I asked to try the new boosters but can’t get any as there not in stock
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Josh Crowder
(@JoshCrowder) reported
@virginmedia Im on a hub4 which doesn’t support diagnostics yet apparently? 0.06mb up who can I speak to about this? I tried calling and it directed me to the website above
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Graham Mac
(@Gramsilver1) reported
@virginmedia And I'll just get stressed out, I won't get a reply and I'll have to give your dreadful service headspace again
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Captain Slow
(@CaptainSlow181) reported
Another service issue in my area Thanks @virginmedia
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Rachel Ashley
(@rashley1979) reported
@virginmedia More training needed on your bereavement line. You should be there to help and explain not get frustrated with a grieving customer who has phoned you 4 times already to resolve YOUR billing errors. #CustomerService
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Sarah McDonnell
(@sarahbloomers) reported
@virginmedia you have messed up our internet and tv due to a house move twice now. My husband has been on the phone for 2 hours this morning trying to resolve this issue and is getting nowhere. We are moving on 14 April and are now being told we can’t be connected until 28 April
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Levi Clay
(@LeviClay88) reported
Yo @virginmedia can I get some support? Any time I try calling I end in a call loop where you hang up and text me a web link that doesn’t help. I need an engineer, it’s been a week!
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Bobbilouisee_FN
(@BobbilouiseeF) reported
@virginmedia And now I have received a letter saying I owe money again! When it was meant to be all sorted.. and I was waiting for the FCA to contact me and never heard anything
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Zoe Bibby
(@BibbyZoe) reported
@virginmedia shocking service and even worse communication! A 5 week delay to still broadband in my new house, are you kidding? Still waiting on information, wouldn’t recommend to anyone!