Virgin Media

Virgin Media Outage Report in Beckenham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Beckenham, Greater London, England 01/10/2026 17:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Beckenham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Paddington, Romford, Southwark, Hackney, Bromley, Wembley, Hampstead, City of Westminster, Harringay, Ilford, Croydon, City of London and Kensington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomPaddington Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • OfficialMrMac TxDxE (@OfficialMrMac) reported from Romford, England

    Yo @virginmedia your shegnet has returned and everything is down. Broadband is becoming a big problem. Sort it out. I have important documents to submit to MD’s. Thanks. #virgin #broadband

  • lorihaleyfox Lori Haley Fox (@lorihaleyfox) reported from London, England

    @virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!

  • amalsasikumar amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England

    Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive

  • DrSFink Sarah Garfinkel (@DrSFink) reported from Islington, England

    @virginmedia Mum said she spoke to an operator who ran some checks. They confirmed there was a fault, but they couldn’t proceed because mum had forgotten her password. They said they would send the letter, this was over a week ago. Thanks for your help.

  • Kev_McLoughlin Kevin McLoughlin (@Kev_McLoughlin) reported from Merton, England

    @virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9

  • Rasta_Fou Rasta Fou (@Rasta_Fou) reported from Kingston upon Thames, England

    @virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.

  • Richardjmoses Richard Moses (@Richardjmoses) reported from City of London, England

    @virginmedia Also you send me a text saying Hello, it s Virgin Media here. We have an update on your complaint and we will call you shortly to talk you through it.Thanks. I called up and you had no idea about the complaint

  • Richardjmoses Richard Moses (@Richardjmoses) reported from City of London, England

    @virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone

  • Raqibeh Raqibeh Baluch 🦋 (@Raqibeh) reported from Ealing, England

    @virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!

  • ashleyeglin23 Ashley Eglin (@ashleyeglin23) reported from Croydon, England

    This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

  • Willhide Will Hide (@Willhide) reported from Camden Town, England

    @GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)

  • Katiewrightt1 katie (@Katiewrightt1) reported from Croydon, England

    @virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....

  • GeirGulbrandsen 積ん読 (@GeirGulbrandsen) reported from Poplar, England

    @virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad

  • VillianComplex Christopher Tulloch (@VillianComplex) reported from East Ham, England

    I thought BT were bad but damn @virginmedia is seriously awful.

  • SharifOmar3 Mike Oxmaul (@SharifOmar3) reported from Hackney, England

    @virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK

  • iamkingkyla_ 🥴 (@iamkingkyla_) reported from Croydon, England

    @virginmedia can you fix your WiFi I’m actually sick of this rubbish

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Not really when I don’t even get the reply from you team I’ve been waiting for for a week. How about concentrating on the service you’re MEANT to be supplying. You can’t service the customers yiuve got let alone any new ones!!! Fuckwits!

  • Rasta_Fou Rasta Fou (@Rasta_Fou) reported from Kingston upon Thames, England

    @virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NeilJamesNige Neil JamesNige Evans (@NeilJamesNige) reported

    @virginmedia Done that and still no reply! Was offered 3 months free that I accepted via phone call and nobody wants to know, my first payment is on the 6th, I guess I'll just have to cancel my direct debit, no doubt someone will soon be on the phone then!!!

  • Danny_Mattocks Danny (@Danny_Mattocks) reported

    @ZoeeBennett @JackCraswell @virginmedia The internet hasn’t been too bad instead it’s actually communicating with them. Would love to give someone a earful but can’t get through to them.

  • davidengles David Engles (@davidengles) reported

    @virginmedia As mentioned earlier in the thread (about a month ago) that doesn't work for the Hub 4.

  • _danprior Dan Prior (@_danprior) reported

    @virginmedia any danger of some customer service?

  • Danny_Mattocks Danny (@Danny_Mattocks) reported

    @virginmedia To follow the website if I didn’t know my referral password to request for another. Was never given a password in the first place. So requested like he said received no link after doing this twice so far. Not looking good. Which other services in my area will be good to go to?

  • NicolaKirby19 Nicola Kirby (@NicolaKirby19) reported

    @virginmedia I am desperately trying to sort out a finance problem for my son who suffers with depression and anxiety. This issue has been going on for several months. Whenever I phone I’m cut off once I explain the problem. It’s making him ill and caused no end of problems.

  • Bfifty52 James (@Bfifty52) reported

    @virginmedia FYI - Received phishing telephone call this morning, user on the phone was saying they have had reports that the speed has been slow and they wanted to access the router. I hung up.

  • DannyWright82 Danny Wright (@DannyWright82) reported

    @BalearicSocial @virginmedia When I called it took 50 minutes for me to get through! Just to be told they could discount me but still more than £10 p/m above what a new customer would pay! I've been paying so much to them for about 4 years! Feel so undervalued...

  • sophiewilson96 Sophie (@sophiewilson96) reported

    Been trying to get through to @virginmedia to get some help since 8am this morning. here i am still waiting! 👍

  • AmyDurose Amy Durose (@AmyDurose) reported

    @virginmedia so I have to live with substandard internet forever because your engineers missed off my house? Surely a company making as much money as Virgin could come and fix it ?