Virgin Media Outage Report in Beckenham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 14: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Hackney, Hammersmith, City of Westminster, Wembley, Fulham, Merton, Redhill, Romford, City of London, Croydon, Ashtead, Southwark and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Paddington |
Total Blackout | |
| London |
Internet | |
| Hackney |
Wi-fi | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia no service in E18 oh please sort it out
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia I’ve called this evening told me to wait said signal sent to activate but I’m still waiting for channels
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
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cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
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Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
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gracieface
(@GracialNation) reported
from
Hackney, England
@virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.
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Nicolò Arena
(@nicoloarena) reported
from
Hackney, England
@virginmedia No, thanks. I need to cancel ASAP
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.
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Karen Holmes
(@Knocker75) reported
from
Dartford, England
@virginmedia my mums tv/broadband went down at 8.30pm last night, you said it would be back up and running by 12.30am, still not working this morning she’s been told it should be back in at 4.30pm today. No mention of the problem! #ridiculous #compensation
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia would love to watch this but you cannot provide the service that we pay for.
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia c’mon this is poor service. Can’t sign in, can’t call you, can’t watch TV, this can’t go on
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
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Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Type That Talk…
(@Age_of_Aquarius) reported
@virginmedia @virginhelp I have no need to check the service checker, the internet service Virgin provides for my particular household has always been poor. It constantly goes in and out of the various devices linked. Like my smart tv as I type this message.
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Paul Andrew Neale
(@p_neale1) reported
@virginmedia The pavement access point has been there for months…. The work to get from there to the house has not been done and no installation technician appointed apparently. This tf was ordered on 2nd April with a fixed installation date confirmed for 4th May-didnt happen-now no service
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Paul Andrew Neale
(@p_neale1) reported
@virginmedia Have been calling daily - each time told it will be today- never happens - been told every time that engineer’s will call an hour before they arrive - never a call … I work for the NUS and also have many things I rely on on the broadband and including health reporting.
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Michelle Pryde
(@michellepryde) reported
Looking to reduce our Virgin Media package soon. Nearly £180 a month! Just need to find what packages they have and hope that we can cancel our landline which we never use so don’t see the point in paying for? New customers don’t require one so why should we?
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Timbo
(@timborichens) reported
@virginmedia @ofcom @frometimes with all due respect I’ve done that the last 7 times it’s been down if the past few weeks. You know you have an underlying problem and you ignore it as you do your customers in the area. You engineer are always fixing it and we suffer with no service!
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**** Stein
(@bray_gooster) reported
@virginmedia Hi John,This is for media broadband. Its not a dispute. It just needs escalated, which Im told takes 7 weeks. But every time I call they reset the 7 weeks. Its a process issue.
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Phoebe Clems
(@ClemsPhoebe) reported
@virginmedia your WhatsApp customer services is shoddy FYI. Retention advisors when they cant stop a disconnection request just say they’re taking a break and will be 5 mins and they let the chat time out so they dont lose their conversion stats. Time after time
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Janeychunkersshitehouse2
(@Janeychunkerss2) reported
@virginmedia omg sort this bloody internet out🤬every weekend a total black out. Or loss of internet and landline. This is getting ridiculous. Crap service 🙄🙄
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✿ ⌗ elise ♡
(@sanachous) reported
@virginmedia i just called them again and they hung up, it’s awful service. i will try texting instead thank you
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James Wyper
(@screddajames) reported
@GillW1220 @virginmedia Both muttered something about a "problem with the codes changing" - you could see if that rings any bells with them