Virgin Media Outage Report in Beckenham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Ilford, Islington, Hammersmith, Hackney, Croydon, Ealing, Tower Hamlets, Waltham Forest, Paddington, Romford, Southwark, Bromley and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Wandsworth |
Internet | |
| Ilford |
Internet | |
| London |
Wi-fi | |
| Islington |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your service status page says no broadband issues. We have wired connections to the internet but not a single one our devices that were working fine before you started work, can now make wireless connection to our HUB3 WiFi #primary or #guest networks. What have you done ? @Ofcom
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
Hey @virginmedia you’ve been messing with our broadband in #RM11 for long enough. Get a grip, #revert the failed change and give us back our service. Why do this mid week when people are #WorkingFromHome ? Do it at a weekend.
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!
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Naveed Ahmad
(@NaveedA59768055) reported
from
Ilford, England
@virginmedia No it’s a home account, I meant engineer called his back office to ask for urgent cable book for my address and that urgent never happened as this is the 3rd day now all to gather 20th day
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your phone line is saying you do. You had the system out of service for an area update for 24hours now. Who does that ?
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Camberwell, England
@tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind
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Zena Mclean
(@ZXena_Mclean) reported
from
Ealing, England
@virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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Holly B
(@hollyliba) reported
from
Camden Town, England
@virginmedia WHAT THE BLOODY HELL IS WRONG WITH YOU EFFING BLOODY INTERNET. We’re all working from home mid lockdown and have jobs to get done. Your service collapses all the effing time
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Sem Moema 😷 🌹
(@Semakaleng) reported
from
Hackney, England
@CllrDaly @CllrSButt @virginmedia I’ve now paid three bills for service I’m not getting!
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia someone just answered and then put the phone down on me
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia 4pm today. That’s a 36 hour outage, that has been extended from the original 12 hour estimate - so something has clearly gone horribly wrong. And your service pages me a 404 error when I try and register for loss of service.
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@Mikeyhcm @virginmedia Not only that but our router popped back up for 10 mins yesterday and must have had a firmware update pushed down to it, because my old iPhone refuses to connect to wireless now (despite having iOS14) and other iPhones in house being OK. No telling truth.
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your end time has now moved out another 2 hours to 1800. That is the third time you have extended this outage. It sounds to me like you don’t have a grip on the underlying engineering issues here. Now over 36 hrs without a decent service. @Ofcom
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Peter
(@PeterToohey) reported
from
Sutton at Hone, England
Don’t ya love your tv being down for the whole day during lockdown. Always the same with virgin media.
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BigTaze #BLM✊🏿
(@BigTaze) reported
from
Hackney, England
@Velourpapi It does count lool .. the signal in my area for virgin media is ****!! So got to use that !
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, still with the problem. Broken and distorted image and audio
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris 🌈 twitch.tv/papaglitch_
(@_Papaglitch_) reported
@virginmedia Hey mate still not working, tried it on two different browsers too
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Tony Jackson
(@tonyjackson85) reported
@virginmedia a frustrated note to say your Web experience is absolutely garbage. Nothing works, broken links, general disappointment. Come to think of it, customer service is also garbage.
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Kevin
(@inmonopinion) reported
@virginmedia No reply….what a shock…just wasted another 20 minutes trying to sort a new tv remote for an 86 year old!! I’m truly gobsmacked even @virginmedia can be so awful to deal with!! You should be ashamed how difficult you are to deal with #VirginMedia don’t deserve her custom
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Nomad Berserka
(@NomadBerserka) reported
@virginmedia Complete loss. You've claimed damaged cables since the 15th. Everytime your "hope it will be repaired" date comes, you extend it by 2 days. Yes I'm using the service checker where do you think I get the info from!
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Theodore Awani
(@Theodoreawani) reported
@virginmedia @virginhelp Even after I called back a few times and gave my phone number, that if we get cut off to call me back! I got cut off intentionally again for the third time and the person never called back! I have never missed a bill so why treat me this way.
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Nomad Berserka
(@NomadBerserka) reported
@virginmedia Monday the 15th services dropped here. Its simply not good enough. Well see how the Ombudsman deal with your lack of service and skills of so called repair work. Be prepared to reimburse me for a lot of lost income, extra costs to me and the pure **** you spout
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Liam
(@liamrobinson87) reported
@virginmedia Yeah that number doesnt work. Managed to ring you mobile customer services and was transferred
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Matthew Bell
(@tresilianbell) reported
@virginmedia absolutely shocking customer service and still left paying for services I never received or cannot use. Recommend staying away. Definitely go with somewhere else. Their packages are useless and barely delivered
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Becky Pritchard
(@BeckyPr68538508) reported
@virginmedia We’ve tried to call but unfortunately seem to just get passed around and no one can help. Can you confirm if a pre contract is legally binding or just encouraging us to sign up? Quite disappointed with the first impressions of virgin media.
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kermit10
(@kermit1015) reported
@virginmedia there is an article in a newspaper today(2408/22) about a large estate in North London plagued with connection issues, that have been complaining about this to @virginmedia for 2 years so what good is your complaint procedures are to them or anyone else.