Virgin Media Outage Report in Beckenham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, Croydon, Ilford, Southwark, Hammersmith, City of Westminster, London, City of London, Wembley, Islington, Hackney, Epsom, Caterham, Poplar and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| Croydon |
Internet | |
| Ilford |
TV | |
| Southwark |
Internet | |
| Hammersmith |
Internet | |
| Ilford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia It’s been terrible since early June. Yes I have tried wired and wireless. There was an issue in the area that was ‘fixed’ a few days ago but nothing has changed. 4 people have come to the house and ‘fixed’ the issue. No change. I have work to do.
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
@virginmedia Stop calling me then hanging up. That’s rude.
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia wifi down in SW18 2 for the third time this week. Don’t ask me to check your status dashboard, this happens EVERY week. It’s a constant, systemic issue, please get an engineer to come out & look at local box. Paying £130/month for terrible service, fuming 🤮😡
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Not good enough! I would believe you if this was the first time it happened but I am not paying £53.75 a month for this awful service and unreliable service… not when there are plenty of providers offering more for less.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Why is it taking so long for an engineer to genuinely fix the issue?
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jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia Your customer service is the worst I have seen
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.
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Matrim Red Hand
(@tripodmatt) reported
from
Islington, England
@virginmedia hello - I'm moving house and was told I'd receive something to post back your equipment. Nothing yet. I tried to call but was cut off. Any help?
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia The internet is not working
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Keef Gibbs
(@Keefidentity) reported
from
Merton, England
@virginmedia Your service is pathetic. Been on “hold” since 10am this morning. Awful! I’m cancelling my account.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Intermittent and then completely down. Maybe a day or two ago, multiple times over the course of this issue
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia have been passed to 4 different people across 4 hours and still waiting on a simple answer to my question. Why is it so hard to get some help?
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LES ⚒
(@PL13Les) reported
from
Sutton at Hone, England
What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia I’m afraid not. I did ask to speak to a supervisor/manager and they said they would submit this request. My question is: is there actually a fault or is this an ongoing issue? It seems to be the latter, tbh.
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Katie Haisman
(@Katie3boys) reported
from
Eltham, England
@virginmedia shocking service with the internet
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Thanks, John. No they didn’t confirm. All they said was that the issue *might* be fixed by August 2nd, which as you can imagine is far from ideal. Meanwhile, I’m also being charged a full month despite not having a reliable connection for over a week.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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james nastri
(@jimmyboynastri) reported
@virginmedia awful service again your customer service is awful they can’t sort nothing out at all
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Paul McClure
(@chiefmackers) reported
@virginmedia 5 months so far… Easy for you to write that but none of you actually doing anything to help me.
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Craig
(@AlsithiUK) reported
@virginmedia hi, your WhatsApp service needs sorting out. I want to give you my business but unless I'm glued to my phone I've no chance of speaking to you. You keep dropping the chat!! Attempted it four times now. I am thinking of cancelling everything now!
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Matt Lynch
(@mjlynch) reported
@virginmedia The status page now says 20:30, so another 5hrs after the original message. Essentially all day with no service! #notgood #expensiveservice
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David Hemmings
(@DavidHemmings6) reported
@virginmedia So I’ve tried 3 more times to raise an issue with your IT team but still no Netflix! This is getting ridiculous now. I’m suppose to have Netflix free with my package but nothing for 3 months. This just isn’t good enough… terrible customer service
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Luke Padfield
(@luke_tdy) reported
@virginmedia I will be contacting the FCA about it. I have tried to raise a complaint but no matter how many times I ask to be passed to complaints team/senior staff, I just get thrown on hold and onto another random call agent of a similar seniority. An absolute abomination with no real help
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P Kalambettu
(@PKalambettu) reported
@virginmedia Yes and have been told there is an issue
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Rob McIvor
(@rob_mcivor) reported
@simonnread @virginmedia I gave up with @virginmedia - the service was unreliable and its response to complaints was atrocious and, at times, dishonest. Switched to BT, which is slower than Virgin claimed but I've had hardly any problems and it's cheaper.
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Barry Smith
(@Lazysod) reported
@virginmedia Yea I have and as always it says everything is fine. It never says anything else. Like last time when the problem WAS your end it STILL said it was fine even though you had admitted there was a fault. The service status is never accurate
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Sophie Kettlewell
(@sophiekayyyy) reported
Help @virginmedia tried to cancel my contract twice. Both times your operators have hung up on me. How do I cancel my contract?