Virgin Media Outage Report in Beckenham, Greater London, England
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The latest reports from users having issues in Beckenham come from postal codes BR3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Beckenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Croydon, Ilford, Hammersmith, Newham, Hackney, Dagenham, Romford, Bromley, Southwark, Harringay, Epsom, Wandsworth and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| Ilford |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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Ryan
(@Ryan_JL) reported
from
Islington, England
@virginmedia call constantly cuts out when ringing and I get ‘advised’ 5 times to go online (which doesn’t help at all). Really get the impression virgin don’t want to help! What’s going on?
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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Ritch Waghorn
(@RitchWaghorn) reported
from
Banstead, England
@virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable
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Susan Elizabeth
(@JetsetSusan) reported
from
Hackney, England
@mikast71 @virginmedia Thanks. I also finally got through to a human who said “everything looks fine on our side, sorry you’re having problems.” Kind of at a loss here. Just going to stop the direct debit for the month to see if that generates a response from them.
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’d gladly text for some help! Off tomorrow, have the time. 😎
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I have a hub 3. I’ve used the app and it acknowledges black spots in the bedrooms, within 20 ft of router. I got a link for a free booster, but the link was dead. I need help to get these issues sorted. CS. are uncontactable. There are no more trouble shooting steps left!
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Still with the problem, no answer
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Tracey Elliott
(@TraceyElliott17) reported
from
Wandsworth, England
@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
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Anuradha
(@fatsherkey) reported
from
Bromley, England
@virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?
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Jit
(@jit_singh99) reported
from
Romford, England
I’m a new customer with @virginmedia. Should be getting 200MB download. But literally move 2/3 meters away from router and it drops significantly and device is just buffering. Furthermore trying to resolve this via ur call centre is a joke. Been on hold for 50mins now.
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all
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Vish
(@VishP19) reported
from
Ilford, England
@virginmedia #virginmedia Yes. A call to say they can’t make it! Would rather I was notified in the morning than wasting my day waiting. Shockingly poor customer service!!
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia I can’t see anything the message saying hard drive problem is on the screen
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ross
(@Ramraider2k6) reported
@virginmedia Your support is 2nd 2 NONE! After 35 mins to tech support they can't fix, raise 2nd level or log a case.
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(((michelle)))
(@mexx_07) reported
Virgin Media are a pain in the arse. Their marketing team calls me up to three times a week. If you block the number they come through on another number. Finally threatened them with a complaint to the ICO and the man couldn’t get off the phone fast enough.
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Dan Jenkins
(@dan_jenkins) reported
@virginmedia Its a business line so don't worry about it! (but its out for non business customers in dover area too) hopefully within a few hours (technical head power outage) - bigger question is how there was no redundant power there ;)
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Heather connorgraham
(@hrcg87) reported
@virginmedia Hi thanks for the reply but calling customer services is pointless as they change their minds every time i speak to them. To the ombudsman it is then
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James Hemingway
(@hemingway1997) reported
@virginmedia swear to ******* GOD SORT YOUR ******* ****** WOFI OUT I WANNA CHILL AND PLAY *******. GAMES YET THATS A ******* TASK AS WIFI KEEPS COMMITTING OR ITS ******* SLOW fastest broadband MY FUCKINGG FAT HAIRY ARSE
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Sophie Nash
(@SophieGraceNash) reported
@virginmedia Thanks for your help. As an update I just rang the customer service line and they told me it should be fixed by 3pm today.
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Louise
(@_Lolzh) reported
@xXTHLXx @virginmedia I left then 2 days later rejoined as a new customer.
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alex 🏴🏴🏴
(@alex_alexpickup) reported
@xXTHLXx @pervlens @virginmedia Much you paying currently? I pay £39.99 which is pretty high but never had issues with them so didn’t look elsewhere
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Sam Clohesy
(@samclo) reported
@virginmedia Your contact centre has informed me that my services will not resume fully until the 6th of April. A WEEK. Then I was rerouted to someone else who wanted my login details again. This is disgraceful customer service
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WeePamS
(@PamelaS52287145) reported
@xXTHLXx @virginmedia It’s incredibly frustrating that they don’t offer better prices for loyalty. Their reply is that they gave you the better deal when you started as a new customer. Really poor customer service. No interest in keeping existing customers at all.