Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 11/20/2025 19:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, Hammersmith, London, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham, Camberley, Ealing, Wembley, Uxbridge, Surbiton, Windsor and Aldershot.

Loading map, please wait...
City Problem Type Report Time
United KingdomHounslow Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomLondon Wi-fi

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • DannMustDie Dan of Rivia 🐉 (@DannMustDie) reported from Richmond, England

    Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?

  • WimperisDesigns Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England

    @virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.

  • rugfoot Richard Gray (@rugfoot) reported from Ealing, England

    @virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband

  • antonypatrickuk Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England

    @virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money

  • emmyreay Emma Reay (@emmyreay) reported from Ealing, England

    @virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?

  • MaxwellPerris Maxwell Perris (@MaxwellPerris) reported from Maidenhead, England

    @virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband

  • jayp171 jayesh Patel (@jayp171) reported from Maidenhead, England

    @virginmedia is there a problem in the Maidenhead area?

  • FrTedCrilly MarkusOreillius (@FrTedCrilly) reported from Old Windsor, England

    @virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!

  • FrTedCrilly MarkusOreillius (@FrTedCrilly) reported from Old Windsor, England

    @virginmedia Service issues would not affect the box or lack of hd

  • FrTedCrilly MarkusOreillius (@FrTedCrilly) reported from Old Windsor, England

    @virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........

  • Littleyellowduc Little Yellow Duck (@Littleyellowduc) reported from Esher, England

    @virginmedia Any known problems in the KT7 area?

  • MrBriggsie James 'Jimmy' Briggs (@MrBriggsie) reported from London, England

    @BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia

  • jayp171 jayesh Patel (@jayp171) reported from Maidenhead, England

    @virginmedia is there a problem with WiFi in the Maidenhead area?

  • saschlike Captain Morgan-Evans (@saschlike) reported from London, England

    Who needs a man when Virgin Media goes down on me everyday

  • antonypatrickuk Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England

    @virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice

  • dan_brooke Dan Brooke (@dan_brooke) reported from Maidenhead, England

    @virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄

  • Veevs Veevs 🇵🇪 (@Veevs) reported from Richmond, England

    @BBCWatchdog #treatloyaltylikeroyalty @virginmedia prices continually increasing and no discount for loyal customers! I’ve been with them 20 years! Won’t remove landlines which are never used and all I get are nuisance calls!

  • GamerJamesFM GamerJamesFM (@GamerJamesFM) reported from Bracknell, England

    @virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??

  • Tinalc69 Tina Clark (@Tinalc69) reported from London, England

    @virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gitaji Zeta.J (@gitaji) reported

    @virginmedia Hello, I am disappointed that after being a loyal customer for over 12 years I have been asked to pay for equipment. I moved house and VM do not have cables so I have to go with another provider. They still want payment for equipment

  • CharlesCoombes Chazz Coombes (@CharlesCoombes) reported

    2of2 @virginmedia, so paying for a service that is unreliable & not working. When i call to sort it just go round in circles with a computer, just want to speak to someone. Or simple answer is i take my money else where. End off

  • susana_mendonca Susana Mendonça (@susana_mendonca) reported

    @virginmedia what is going on with your broadband?! Your customer service just told me wifi in N11 area wouldn’t be working until Tuesday!! How can it take that long to fix it?

  • richie8410 Chris Richmond (@richie8410) reported

    @virginmedia Yes as I say you just keep moving the time back from 23:45 last night to 10:00 this morning; and no doubt another push back to a thin air picked time in the next 35mins. Presumably same issues in KT as TW that we have had several times the last cpl mths and aren’t updated on fix

  • Naderjegham Nader Jegham (@Naderjegham) reported

    @virginmedia Regarding the V6 I was told they’ll send me 1 but when I called back to get help with the internet I asked if the V6 was on order and was told there’s nothing showing in my account. As for heating router is hot to touch and requires rebooting constantly

  • CharlesCoombes Chazz Coombes (@CharlesCoombes) reported

    @virginmedia Hi, yes i am when i enter my details i just get redirected back to the start of it all. Such a poor service. I have been a loyal customer for many years now & with the continued issues over the last year or so. Think its time to move on from Virgin

  • alistairster1 alistair.sterling (@alistairster1) reported

    @virginmedia Issue updates We can email or text you (your choice) with updates on this issue, and tell you when it's been done. This is cut/paste from virgin website. So again no answers given to my questions. Where are my updates for ever moving fix time (now 12 pm was 9am and then 10am)

  • CaSurreyLady My quiet account (@CaSurreyLady) reported

    @virginmedia Wow your connection is really struggling the last 48 hours. I’ve been fortunate to not have any problems prior to this…what’s going on?

  • Hubster999 Hubster (@Hubster999) reported

    @brucemurchie @virginmedia Not a good idea declaring outages in a postcode district. Well known that burglars trawl provider feeds, knowing all those security cameras will be off line. Suggest you stick to private messages rather than attracting trouble to our area please.

  • sankark4 Sankar (@sankark4) reported

    @virginmedia No reply received yet on the complaint.