Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Aldershot, Southall, Slough, Farnborough, Ealing, Hounslow, Addlestone, Hammersmith, Camberley, Harrow, Walton-on-Thames, Windsor, Wembley and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
||
| Aldershot |
Internet | |
| Southall |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Amber 🌸✨
(@AmberMcGough) reported
from
Kingston upon Thames, England
@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
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Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
@virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia down in Willesden?
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Ealing, England
@Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.
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Anand Baria
(@anands_) reported
from
Brentford, England
@virginmedia The service resumed after about and hour. Thanks
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.
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DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?
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Caryn Sinclair
(@ce141974) reported
from
Maidenhead, England
@virginmedia your customer service is beyond bad!! When making a complaint because I have no internet your representative desires to shout over me! I’ve been waiting 3 days!! Shocking!!!
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia Down again. Is it Nw10 area or me?
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia still no working phone line no working tv service I’ve had enough of this appalling service and either this gets resolved by today or I’m going to sky as a customer of 13 years with you It’s now getting pointless having your services as they don’t work I’m paying
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Lucy Walton Lange
(@LUCYWALTON5) reported
@virginmedia our Internet has gone down, whats the best contact to get this resolved?
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⚒Rod⚒
(@bubblemaster3) reported
@virginmedia It's a router problem, had it some around 15 years! Reset it and it works again, some days you have to do it 2,3,4 times! Been happening for weeks! Just can't talk to anyone at VM to report it! Faults happen but its the service, its non existant!
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Elizabeth Reed
(@MissLizzieReed) reported
@virginmedia Ps it’s the same intermittent service issue. I don’t know what it is - but it’s a recurring problem in my area
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Venetia B
(@vbcatlady) reported
@virginmedia Done that and no issue came forward...as I said in original tweet it is an intermittent problem, and we haven't tried watching anything either recorded or streamed since my first enquiry but it is an issue that raises its head from time to time...any other ideas?
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Paul Smith
(@Paul_CR_Smith) reported
@virginmedia Only had to reset everything three times over Christmas. I suppose that counts as a good service
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julie njie
(@julienjie1) reported
@virginmedia If I don't get an answer today I will contact CISAS to see if they can help
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Carl Difford
(@CarlDifford) reported
@virginmedia Any suggestions as to whether this comes under bills, faults and technical help, new installations or changes to my package, because they are my only options - with a warning that waiting to be connected may take up to an hour?
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Mr Bartram
(@TommyBartram84) reported
@virginmedia Ive called them every day since and had absolutely no sucess with your people. Engineer was due to move service from one flat to another on 28th, didnt bother to turn up, so moved myself. Nothing works. Only phone help i get is ‘try restarting box’.
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James Brennan
(@sparkly1968) reported
@virginmedia what’s the latest update on my lost of service since yesterday ?