Virgin Media Outage Report in Staines, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Tadworth, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 11 hours ago |
|
Hammersmith
|
Total Blackout | 1 day ago |
|
Hammersmith
|
Internet | 2 days ago |
|
Slough
|
Internet | 2 days ago |
|
Ashtead
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Estelle Levacher (@Goldenlocks) reported from Richmond, England@virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!
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Peter Reeves (@Peterreeves18) reported from Richmond, EnglandHey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?
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Ben Prouty (@proutyben) reported from Richmond, England@virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!
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Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England@virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you
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Donnchadh (@dkurland92) reported from Brentford, England@virginmedia hey is there a problem with the internet in NW London it’s very slow today ?
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Peter Reeves (@Peterreeves18) reported from Richmond, England@virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh
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Shin Dhother (@ShinDhother) reported from Slough, England@virginmedia you broadband service is down in Slough SL3 areas, can you confirm you are looking into resolving this?
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Michaela (@MickeyMullins11) reported from Hillingdon, England@virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving
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kevin lansdown (@kslansdown) reported from Richmond, England@virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻
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🏴🇯🇲🇮🇪 Anthony Morgan (@Anthony_Morgan_) reported from Brentford, England@virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....
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OfficalJatman (@Officaljatman) reported from Hillingdon, England@virginmedia Actually I got held up with work. What's the quickest place to order a sim card? As your website is having problems on the login section?
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Matthew hirst (@POWfitnessUK) reported from Southall, EnglandVirginMedia customer service is disgusting. Had loss of service for 6 weeks and now fixed refusing to pay compensation owed. You will be losing a customer in me.
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Adrian Malaiet (@malaiet) reported from Hammersmith, England@virginmedia worst internet provider in UK, appalling service
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eddy passey (@eddypassey) reported from Burnham, EnglandHey @virginmedia here’s a suggestion for you. When you “make planned improvements to your broadband service” how about you contact your customers in advance to tell them they will be without internet whilst they try to work from home?! Appalling customer service
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Zena Mclean (@ZXena_Mclean) reported from Ealing, England@virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭
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Brigitte RicouBellan (@globalbribri) reported from Brentford, England@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Just Clear (@justclearuk) reported from Richmond, England@virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.
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kevin lansdown (@kslansdown) reported from Richmond, England@virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England@virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...
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Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported from Brentford, EnglandHi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bermondsey boy (@bermondseyboy99) reportedJust spent over 45 minutes waiting for Virgin Media. Terrible customer service and someone in the Philippines expects me to tell them my password!!!
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DA (@Daddomas) reported@virginmedia Top service guys - no response to my request to cancel using the webform and after trying to call twice, I've just had my call cancelled after 5-10 mins. Can I request a callback or something?
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Ashley A (@aakeroyd) reported@virginmedia @virginmedia nobody ever got back to me on your text chat service. It’s sausage response in 4 hours, it’s now been 2 days. I have been trying to sort this out since March. Just not good enough
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Tillymint67 (@evon67) reportedWhat is the matter with @virginmedia WiFi. I have un plugged plugged back in and still no signal please get it sorted
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Ferdi Rezvan (@ferdi_rezvan) reported@virginmedia When is the internet issues in SE3 going to be resolved?
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Xandru (@XandruADC) reportedA little bit yikes that my internet is @virginmedia and you never know when you get a random DC(which is pretty often) that will **** up your whole game and stream :)
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Joannne (@Joannnnnneee) reported@virginmedia Right so still got the same isssue now it’s claiming there isn’t a issue in the area ???? Sort this out this is a joke!
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matt (@mattyboi1991) reported@virginmedia Gone more than 2 weeks still no tv box. Time to leave. Not paying for this crap
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Ged Swinton (@gedswinton) reported@virginmedia 3 x 1hr waiting for customer services(ha,ha) only to be cut off after 58min hold music
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Mel Haynes (@MHaynesmakeup) reportedCan’t actually believe @virginmedia still exists . Refusing a data request ! Illegal in line with #GDPR Refusal to cancel contract without 30 days notice but their website says 14! Refusing to let me speak to a manager . Huffing and hanging up on me ! Not doing anything agreed!