Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camberley, London, Slough, Hammersmith, Hayes, Wembley, Addlestone, Leatherhead, Bracknell, Ashtead, Kingston upon Thames, Hounslow, Ealing, Northolt and Ruislip.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| London |
Internet | |
| London |
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| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia internet intermittent for weeks have not had a connection all morning. Quick to take our money but shocking service.
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@JMeyler87 @virginmedia Yes we have the same problem but virgin are not interested
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia any chance of help. Internet is intermittent for last 2 weeks. No internet this morning trying WFH no chance. Rebooted hub several times checked connects no issues in the area what next??
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
Virginmedia warning why would you sign up have had no internet all morning virgin say no issue but has been intermittent for weeks. WFH no chance. Agh
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Savvy
(@Cheqraise1) reported
@virginmedia said 4pm but it is back now, but for how long?!. This isn't just about today though. Its about this becoming a common affair. Also when are you going to start compensating customers in a particular area for outage time? You shouldn't need to be asked for it!! Log this complaint!
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Chaler
(@Chaler_SSBM) reported
@virginmedia the line says the issue should be fixed by 3pm so I will try again this evening what should I do if it still isnt working after that? thanks for the help
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Lynsay Gourlay
(@_lynsay) reported
@virginmedia Yes tried new hdmi, using different ports in TV, checked connection of the white cable in box and into the wall, rebooted box etc it has not improved. Looking at forum it could be a signal issue? Would a new white cable help or I've heard you can send signal boosters out?
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Steve McGilvray
(@stevemcgilvray) reported
@virginmedia it appears that you cannot speak to anyone by calling. Using Covid as an excuse!! You are a media company and can surely manage remote teams!!! Zero customer service.
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TK
(@MsTKIndeed) reported
@virginmedia Yes. That's how I know there is a TV outage. Says Broadband is OK.
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Jonny Winestein
(@jonny_90_W) reported
@virginmedia Yet again a broadband issue. It’s ridicules you are ment to be the best internet provider, but since the first lockdown you have been garbage.
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Hadders 🇪🇺 #FBPE #Rejoin
(@chelsian) reported
@virginmedia I rebooted it 3 times, in the end I gave up and switched onto netflix. Switched it back over about 2 hours later and it had corrected itself, happens sometimes, same issue, odd.
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Dorothy Terhune
(@DorothyTerhune) reported
@virginmedia Agent 3 Who I called this morning told me that no one had actually flagged the service on my account to begin and that he had done it for me. This was nearly 2 hours ago and still we have no service.
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RubberJohny
(@johnylowe) reported
@virginmedia Your Internet has been offline more than it has been online for weeks now Your customer service advisors have all asked this question before passing me over to another department who then ask me this question before passing me on again.
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Imogen Craven
(@ImogenJuliette) reported
@virginmedia I've checked the service status, I've checked the cables are securely attached, I've turned it off and on, I've factory reset it. There aren't any other options! Everytime I call the helpline I sit on hold for 30mins and they don't have any new advice