Virgin Media outages and service status in Staines, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Staines, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and TV.
- The most recent signal from this area was received Jul 10, 8:35 PM GMT+1.
- Internet (62%)
- Total Blackout (13%)
- TV (10%)
- Wi-fi (8%)
- E-mail (4%)
- Phone (4%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Hounslow, Southall, Wembley, Uxbridge, Hayes, Windsor, Feltham, Slough, Ealing, Brentford, Bracknell, Maidenhead, Addlestone, and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley
|
TV | 16 hours ago |
|
Hounslow
|
Total Blackout | 1 day ago |
|
Southall
|
Total Blackout | 3 days ago |
|
Southall
|
Internet | 3 days ago |
|
Southall
|
Total Blackout | 3 days ago |
|
Wembley
|
Total Blackout | 3 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Mark Ryan (@MarkGRyan) reported from Ealing, EnglandOnce again @virginmedia let us down with internet in W13 area ... not a good service at all
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(An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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Sharon Leaver (@leaver_sharon) reported from Bracknell, England@virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor
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John T Davies 💙🇺🇦💛 (@jtdavies) reported from Ealing, England@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
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Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Ash まじめ (@ASHVllN) reported from Esher, England@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
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Francesco Marchet (@MarchetF) reported from Brentford, England@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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maureen robert (@morish1) reported from Hillingdon, England@virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!
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Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England@virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.
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𝓓 𝓪 𝓶 𝓲 𝓮 𝓷 (@DamienPSmith) reported from Bracknell, England@virginmedia how soon before that issue is resolved? I’m in the RG12 area? Trying to work from home
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John carroll (@Johnboy82903002) reported from Brentford, England@virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help
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Andrew Wood (@andrewlwood) reported from Hounslow, England@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
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Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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jrd1982 (@thefitebegins) reported from Hillingdon, England@virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?
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traymca 💙 (@traymca) reported from Worcester Park, England@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
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Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!
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Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Tim Hole (@TimHole) reported from West Molesey, England@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
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SusannJerry (@MrsJerryTweets) reported from Hounslow, England@8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Porter (@ste_porter) reported@virginmedia I've resigned up for a new 24 month contract on 10th June (contract expiring 5th july). And when I now log in you tell me my contract has expired. Always find your customer services so bad. Please fix - I have my order confirmation and contract details.
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b🍌 (@joonipure) reported@Stsantek @virginmedia Cost me £200 to disconnect! **** virgin media!
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Matthew Lock (@nubnutts) reported@Stsantek @virginmedia damn i feel bad for you, i mean i pay £40 for gigabit on VM
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UK France premium subscription (@garam14746) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: • 300,000+ live channels • 65,000+ VODs • PPV events 👌 • l • 78,000+ movies
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That Autistic Guy 🇬🇧 🇮🇱 🎗 (@thatautisticguy) reported@Stsantek @virginmedia Lemme guess? Indian call centre full of scumbags who have no concept of english, customer service or anything else thats civilised?
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Dr A (@thetweetslayer) reported03337331234 This is the only number on your website Its been off for more than a week What Virginmedia-esque dystopian crap customer support is this????
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Virgin Media News (@VirginMediaNews) reportedAt least 11 people are dead and 19 remain missing after Spain’s worst wildfire in more than two decades. Tourists, some from the UK, are feared to be among those who have died. Around 150 firefighters are battling the blaze, with at least 1,000 residents evacuated. Several victims were reportedly found inside burnt-out vehicles. More on Virgin Media PLAY. #VMNews
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keith jones (@keithdavidjones) reported@virginmedia my internet service is still down from yesterday 10/7/2026 been trying to contact you been on WhatsApp as well to be told contact you tomorrow??
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Diego Kruger (@livingdaylite) reported@Ofcom In other words @Ofcom are informing us about their systematic failings in curbing the systematic failings of criminal cartel that is "Virgin Media" who make BILLIONS by charging extortionate prices and providing s#!t service what a "regulator" you are @Ofcom 🤡
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Ana Cristina ϟ (@_AnaCristina_) reported@virginmedia It's been an outage on and off but now it's outage is fixed I'm still not connected