Virgin Media Outage Report in Staines, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Leatherhead, Hammersmith, Wembley, Bracknell, Ashtead, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Northolt, Ruislip, Slough and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Leatherhead |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia @leesoo89 It’s not working.
-
Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
So @virginmedia I can't check my broadband status on your 'Service checker' and your phone lines won't let me get through, I need this sorting out ASAP! #virginmediabroadband
-
Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
-
Chris Ruby
(@chrisruby3) reported
from
Brentford, England
@virginmedia no internet + service site is down... huge issues, London offline, can’t work. Resolve ASAP please.
-
black lives matter
(@luke_strollo) reported
from
Brentford, England
@virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
-
🏳️🌈 Barnaby and Chris🌍
(@AmbroseBarnaby) reported
from
Richmond, England
Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.
-
Matt
(@MattX1971) reported
from
Hillingdon, England
@virginmedia surprise surprise no broadband yet again at UB8 3JQ - what a comple and utter joke of a service you give. Absolute ****. It’s down more than it’s up. Complete and utter rip off.
-
Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
-
Chris Hadland
(@chrishadland89) reported
from
Ealing, England
@virginmedia no Broadband service. London W5 area for about 2 hours now.
-
Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!
-
Stephen
(@stephen_09) reported
from
Hammersmith, England
@virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.
-
Atima Bhatnagar
(@NailsByNemo) reported
from
Brentford, England
@virginmedia not the best time to have an outage if all your services!!! Happens far to often for my liking and often for hours on end if not the whole day. As a home worker I rely on my internet connection!!! Sort it out!!!
-
Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
-
Tom McKenzie
(@TomMcKCharity) reported
from
London, England
Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.
-
lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
-
Abhishek
(@abhishekbagga28) reported
from
Ealing, England
@virginmedia I am suffering a service outage in London , #W13 it shows somethings broken on your website when I try to check the service status. Any updates when this will be fixed
-
Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls
-
Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Emmy Lou
(@EmLoGraham) reported
So when @virginmedia talks about super fast broadband, is that super fast when compared to tectonic plates? And are your hubs truly crap, or are my walls secretly made from lead? Because the WiFi signal stops about three meters from the hub. This sucks. A lot.
-
George Thomas
(@dayw4lker) reported
@virginmedia Multiple times, yes. Tried ordering the pod via the connect app multiple times without success. Tried calling the support team for weeks now - still no luck : it’s always ‘no stock’ or ‘can’t place order’ as a response. I’ve been trying for weeks now 🤨
-
Tony Clark
(@TonyCla11689696) reported
@virginmedia I am a Virgin customer and at 11:33 today I received a call on my landline from 01515177785. Female caller claimed to be from Virgin, asking about its performance. Challenged her ID and the link was broken. She did not call back. Suspected fraud.
-
Sean Quinn
(@SeanQuinnx) reported
@aqeebayub @virginmedia Go to BT virgin are terrible
-
El Damo
(@__TheSeeker__) reported
WiFi so bad you have to turn off your Amazon echos and phones rendering them useless, to get it to work to watch Netflix. Ladies and gentleman I give you virgin media. Utter ****
-
Bacon Satsy
(@MattedWithSatsy) reported
@virginmedia at the time I had no internet, and using my current mobile roaming - which is not unlimited - was not ideal to go checking websites. It was a known issue if the phoneline was to be believed. And a 'tricky' one to fix. It took well over a week. Not happy about that
-
Ted Nesbitt
(@TedNesNA) reported
@virginmedia Service back after 8pm after being down about 2.5 hours....
-
Dan Hutchinson
(@SonofaHutch) reported
@virginmedia Problem in se9 1yh area. Again.
-
Laura
(@LauraSTurner) reported
@NicolaOBBeauty @virginmedia Oh my goodness that’s so bad!! Sky are known for being expensive but it’s so unfair that new customers get better deals than loyal customers!
-
Ann Shorty
(@AnnShortyGriff) reported
@virginmedia This is not the first time I've complained but I haven't been on the website so I'll go there to start a new complaint