Virgin Media Outage Report in Staines, Surrey, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Tadworth, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, and Hounslow.

City	Problem Type	Report Time
Hammersmith	Total Blackout	11 hours ago
Hammersmith	Internet	1 day ago
Slough	Internet	1 day ago
Ashtead	Internet	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	Internet	2 days ago

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Yessi Bello-Perez (@yessibelloperez) reported 6 minutes ago from Ealing, England

  @virginmedia Thanks, John. No they didn’t confirm. All they said was that the issue *might* be fixed by August 2nd, which as you can imagine is far from ideal. Meanwhile, I’m also being charged a full month despite not having a reliable connection for over a week.

• 
  Flo (@Flozephine) reported 7 minutes ago from Bracknell, England

  @virginmedia no broadband in RG12 for over an hour - can’t report on your service status page as it appears down? Any update gratefully received 🙏🏻

• 
  𝓓 𝓪 𝓶 𝓲 𝓮 𝓷 (@DamienPSmith) reported 8 minutes ago from Bracknell, England

  @virginmedia how soon before that issue is resolved? I’m in the RG12 area? Trying to work from home

• 
  Lee Neale (@lhntennis) reported 15 minutes ago from Richmond, England

  @virginmedia Over a week now and still an intermittent service. Anyone else in Twickenham having problems? We have a new hub, new tv box, we have had a technician call and still intermittent TV and wifi. Do better #dobetter #virginmedia #twickenham

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 18 minutes ago from West Molesey, England

  @virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !

• 
  Craig (@Rochdale_Cowboy) reported 18 minutes ago from Maidenhead, England

  Took out an @O2 account as part of some 'volt' deal with @virginmedia. My god O2 are bad. Apparently you have to wait a few months to access your account online to wait until their systems "catch up" for new joiners. Shouldn't have bothered.

• 
  Yessi Bello-Perez (@yessibelloperez) reported 19 minutes ago from Ealing, England

  @virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.

• 
  🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️‍🌈🦒 (@TimmyLDN) reported 26 minutes ago from Ealing, England

  @virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.

• 
  Ash まじめ (@ASHVllN) reported 29 minutes ago from Esher, England

  @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

• 
  Paul Riddell (@shombell) reported 31 minutes ago from Ash, England

  @vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!

• 
  Mustakim. (@Mustxkim) reported 37 minutes ago from Brentford, England

  @virginmedia Wi-Fi is SO BAD. I’ve check service status online it says it’s fine but I hasn’t been working for 2 hours now. Wtf is you lot doing. It’s been disturbing for weeks now too.

• 
  Duarte Mendonça (@DuarteMendonca) reported 42 minutes ago from Hammersmith, England

  @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

• 
  Ash まじめ (@ASHVllN) reported 43 minutes ago from Esher, England

  @virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.

• 
  Yessi Bello-Perez (@yessibelloperez) reported 47 minutes ago from Ealing, England

  @virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 51 minutes ago from West Molesey, England

  @virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?

• 
  Valerie 🇮🇪 (@ValerieLondon18) reported 54 minutes ago from Epsom and Ewell District, England

  @virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century

• 
  Mark A. Keller (@MarkAlexKeller) reported 54 minutes ago from Hillingdon, England

  @ThreeUKSupport So does it only work when Three Wi-Fi is available? On Virgin Media it always asks me to login then says it should have logged me in automatically.

• 
  Yessi Bello-Perez (@yessibelloperez) reported 57 minutes ago from Ealing, England

  @virginmedia I’ve had REALLY bad connectivity all week. Please can you help? Have reset device to little avail. Ty

• 
  Yessi Bello-Perez (@yessibelloperez) reported 59 minutes ago from Ealing, England

  @virginmedia I’m afraid not. I did ask to speak to a supervisor/manager and they said they would submit this request. My question is: is there actually a fault or is this an ongoing issue? It seems to be the latter, tbh.

• 
  Nataliya Klymko 🇺🇦🇬🇧 (@KlymkoNataliya) reported 60 minutes ago from Southall, England

  @virginmedia can you confirm if there's an outage in my area (area code 21)?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  monkey (@cymbalmonkey115) reported 7 minutes ago

  @virginmedia Down again... almost 2 hours of work time. That's £26 you owe me, since that's my rate of pay. I think with the current **** going on, you guys haven't got much leg to stand on, besides, does the big man need extra money?!

• 
  Jay (@Cuppa_T) reported 10 minutes ago

  @virginmedia is the network down??

• 
  Adam (@ACRGS) reported 12 minutes ago

  @virginmedia can you tell me why broadband isn't working ,can't even contact you to see what is going on ,have a strong WiFi signal ,saying no problems so what is going on ?

• 
  Sukhdeep Rehal 🇬🇧🇮🇳 (@sukhdeep_rehal) reported 13 minutes ago

  @virginmedia Morning all. Internet is dropping out this morning and can't check anything on your status checker as that doesn't appear to be working either! Are you aware of issues in the DA7 areas?

• 
  Wizz (@Wizz57058652) reported 15 minutes ago

  So @virginmedia goes down nationwide for over 3 hours this morning (around 1.30am, came on just after 5) and now it's down again Thankfully I have BT as a backup but is far slower (80mb/s compared to BMW's 1gig). Hadnt had a single problem since I came back in August and 1/2

• 
  jamie 🇺🇦🇺🇦🇺🇦 (@haskell807) reported 20 minutes ago

  @virginmedia Any sort of update please on the broadband outage would be nice!! Lots to do and no connection.

• 
  LondonLadyD (@xxD_girlxx) reported 23 minutes ago

  @virginmedia - your Internet isn't working for many, and your service pages are down, is there anything you have for your paying customers service wise?

• 
  Ty_Ci (@TyCi_46) reported 24 minutes ago

  @sukhdeep_rehal @virginmedia It’s been down country wide since 1am. It comes back now and then for a few minutes but so far no permanent fix

• 
  Timothy (@1TimothyJunior) reported 25 minutes ago

  @virginmedia I’ve lost wireless signal twice in the past 24hours… any reason why.

• 
  Eminem's alter ego 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Kshady92) reported 25 minutes ago

  @virginmedia my wifi keeps dropping out has done twice this morning i need my wifi to work from home ! Help