Virgin Media service status in Staines, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Maidenhead, Slough, Ashtead, Wembley, Tadworth, Farnborough, Kingston upon Thames, Brent, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 6 hours ago |
|
Maidenhead
|
Internet | 9 hours ago |
|
Hammersmith
|
Internet | 9 hours ago |
|
Hammersmith
|
Internet | 11 hours ago |
|
Slough
|
Total Blackout | 12 hours ago |
|
Slough
|
Internet | 15 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Declan (@walshi01) reported from Ealing, England@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
-
Wasim Khan (@waz676) reported from Hounslow, England@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
-
Alex Trickett (@alextrickett) reported from Ealing, England@virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.
-
Hadders (@chelsian) reported from Epsom and Ewell District, EnglandLove this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
-
Alice (@alicebees1) reported from Esher, England@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
-
Declan (@walshi01) reported from Ealing, England@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
-
Declan (@walshi01) reported from Ealing, England@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
-
Declan (@walshi01) reported from Ealing, England@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
-
Nikhil Judge (@NikhilJudge) reported from Hounslow, England@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
-
Declan (@walshi01) reported from Ealing, England@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
-
Shaz (@Housewife6) reported from Hammersmith, England@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
-
BarryDanser (@BarryDanser) reported from Brentford, England@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
-
Nikhil Judge (@NikhilJudge) reported from Hounslow, England@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
-
-
Lynne Arnett (@laaqpr) reported from Hillingdon, England@ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty
-
Vicky (@vickyross06) reported from Hillingdon, England@virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.
-
Chris Hampson (@chrishampson) reported from Richmond, England@virginmedia is down. Area 3. Please fix ASAP.
-
BarryDanser (@BarryDanser) reported from Brentford, England@virginmedia Useless info link. It's #virginmedia who are bad here not our internal equipment. We know all this but what are you doing about your #badcustomerservice
-
Lynne Arnett (@laaqpr) reported from Hillingdon, England@SpaQPR @virginmedia we’re still waiting for a customer service manager to reply been waiting since 28th February
-
Nikhil Judge (@NikhilJudge) reported from Hounslow, England@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
VITO BLANCO (@VitoVitoblanco2) reported@virginmedia Saying the will contact me very son. But this liar I been hear before. You talking about 3 months and still my problem NO SOLUTION.
-
David Elliott (@DavidDawn1) reported@virginmedia I have done and it tells me I don't have a signal
-
VITO BLANCO (@VitoVitoblanco2) reported@virginmedia Yes but no luck for me. Call Virgin on the 150 and some one help you. This is a technical problem from your IIT department. How can loose a email for over 18 years.
-
VITO BLANCO (@VitoVitoblanco2) reportedVirgin MEDIA I am very frustrate and ANGRY because after 3 months I CAN,T OPEN MY EMAIL ACCOUNT. Is no way to treat a customer for over 20 years this way and no one seeing to have a CLUE HOW SOLVE MY PROBLEM. SHAME ON YOU Virgin Media.
-
🦖 B e l é n W i l s o n 🦖 (@beleno) reported@CJPanteny One of my first Social Media campaigns was for Virgin Media. The conversation they “sparked” from punters according to my research mainly consisted of: MY BROADBAND IS DOWN, AND YOU HAVE PUT ME IN A QUEUE!!!!. IM CANCELLING MY SUBSCRIPTION!!!!!!!! and a variation of it. 😬
-
𝐋𝐢𝐭𝐭𝐥𝐞 𝐇𝐨𝐛𝐛𝐲 𝐒𝐡𝐨𝐩 (@LittleHobbyShop) reported@virginmedia PC on the website and this isn't new. I've been on and a few times in the last couple of weeks thinking it might be a temporary problem. No chat box
-
Nav (@Navees70248405) reportedI will never be recommending @virginmedia ever again. @TalkTalk from now on.
-
VITO BLANCO (@VitoVitoblanco2) reported@virginmedia Sorry I am frustrate and tire looking for answers. The only solution I have is CANCEL MY SERVICES WHITH VIRGIN. I HAVE try all the alternatives and still the same problem.
-
𝐋𝐢𝐭𝐭𝐥𝐞 𝐇𝐨𝐛𝐛𝐲 𝐒𝐡𝐨𝐩 (@LittleHobbyShop) reportedDear followers, a challenge if you choose to accept it. Find how to speak to a @virginmedia rep via online chat. Screenshots will get you 17 internet points. Double if you're a customer. Triple if you can do it without being sent round in internet hell circles more than 3 times.
-
Sarah (@poisongirlsasa) reported@virginmedia Seriously?! Called the number and its an automated system which repeated everything I've already done. I want to speak to an actual person and stop having my time wasted. £50 a month for a service that always breaks is a joke.