Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 11/22/2025 12:40

November 22: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Barnes, Hammersmith, Epsom, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham, Camberley, Uxbridge and Surbiton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomBarnes Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • MelanieHart72 Melanie Hart (@MelanieHart72) reported from London, England

    @virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service

  • rh_theproject Ross Harvey aka The Project (@rh_theproject) reported from Hillingdon, England

    @virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,

  • MrsJerryTweets SusannJerry (@MrsJerryTweets) reported from Hounslow, England

    @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

  • MitchM77 Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Worcester Park, England

    @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

  • spookstvgaming spookstvgaming (@spookstvgaming) reported from Ash, England

    @virginmedia I’m losing money fix it

  • _Lewis_A Lewis Allen ⚒ (@_Lewis_A) reported from London, England

    So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband

  • traymca traymca 💙 (@traymca) reported from Worcester Park, England

    @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

  • shah4569 Shah 🦅 (@shah4569) reported from London, England

    @virginmedia bring back customer service to the UK. Philippines is a joke!

  • _Lewis_A Lewis Allen ⚒ (@_Lewis_A) reported from London, England

    @ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known

  • educationforum Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

  • WilsonJevelyn Dr Jan Evelyn-Wilson (@WilsonJevelyn) reported from London, England

    @VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!

  • shah4569 Shah 🦅 (@shah4569) reported from London, England

    @virginmedia All these problems. But still fleecing money from us.

  • MrsJerryTweets SusannJerry (@MrsJerryTweets) reported from Hounslow, England

    @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

  • Griffo2018 RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

  • Lozraus Rex (@Lozraus) reported from London, England

    @_MxMike @virginmedia It’s been down for us since 1am 😫

  • traymca traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • amiwrong82 MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported from Worcester Park, England

    Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

  • safctinders Tinders (@safctinders) reported from Worcester Park, England

    @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

  • BancoDePapa グラハム・スミス® ©Official (@BancoDePapa) reported from London, England

    @TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines

  • BancoDePapa グラハム・スミス® ©Official (@BancoDePapa) reported from London, England

    I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JOGaraDP J OGara (@JOGaraDP) reported

    This is not on @virginmedia I have just noticed that I was getting 100mbps connection on my M200 service, just check the website and you have downgraded my package without my knowledge! You attempted to downgrade me last month too and I was on phone with someone who "fixed it"..

  • pras_patel Pras Patel (@pras_patel) reported

    @smiggy6326 @virginmedia Did @virginmedia ever reply? I have the same problem. Le2 in Leicester.

  • Adam_HFLS 申屠业宽 (@Adam_HFLS) reported

    @virginmedia Get your internet working before end of Christmas Eve!!! It’s ******* not working for two days and your advisors keep sending automated replies!!

  • rquickenden Rob Quickenden (@rquickenden) reported

    @virginmedia System test on signal. I run it via the app but still get frequent TV drop out on many channels expecially bbc

  • fakirbhai_nadia Nads🦋 (@fakirbhai_nadia) reported

    @virginmedia coincidentally, when I ring to try and make a payment you answer within 30 seconds… funny that. Anyway, rant over, Merry Xmas all... hope you’re not a virgin media customer like we are, expect your wifi to be awful despite buying boosters and services cut off...

  • fxckVARx2 🦍 (@fxckVARx2) reported

    @virginmedia Honestly your wifi is bloody terrible! 3 times in the last hour my wifi has switched off itself!! Just upgraded the speed of it and still having issues. Sort yourselves out you clowns!

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    .@virginmedia it's Christmas Eve and your crappy internet is down again, can't stream any films, been shocking service all year

  • HenkeNo7 HeartofGlassWegian🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇮 (@HenkeNo7) reported

    @virginmedia Your status page always says things are wonderful. Who writes this? Boris Johnson? Still intermettently poor, constantly buffering, frequent need to switch on and off the router. Not what I am paying for.

  • derinzydennis Paul E Dennis (@derinzydennis) reported

    @virginmedia Hi we’ve been getting 69mbps for the last two days. We’ve reset the router. No improvement. Also our extenders stopped working which I don’t think is related to the router issue. What would you advise ? Online is saying no issues for our location. Thanks

  • PowWowNow1 PowWowNow (@PowWowNow1) reported

    @virginmedia Since when did Virgin Media star caring. They don't care about their customers whom pay them, why would they care about "big issue"?