Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 02/08/2026 12:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Greenford, Wembley, Bracknell, Hounslow, Farnborough, Southall, Ealing, Harrow, Northolt, West Molesey, Slough, Aldershot, Leatherhead and Hayes.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • themib Martin Bentley (@themib) reported from London, England

    Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia I need a new hub (which must already have been known) You have no next day delivery so this won’t come until Monday. Extremely poor service #virginmedia

  • HolisticSabrina Sabrina (@HolisticSabrina) reported from London, England

    Virgin media are hands down the WORST WiFi providers omg.

  • DickDunford DickDunford (@DickDunford) reported from Kingston upon Thames, England

    @virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

  • ThatGuyAkshay Akshay Vara (@ThatGuyAkshay) reported from Brentford, England

    Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland

  • thombie123 John Thombs (@thombie123) reported from London, England

    Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy

  • BeaverWatcher Stefan Rance (@BeaverWatcher) reported from Richmond, England

    Yo @virginmedia no tv in tw12. Looks like you have another fairly widespread issue as #virginmedia is trending once again. A quick fix would be appreciated. Missing the #rugby and dont want to miss #DoctorWho later. You will be in trouble for that!

  • Luke_major Luke Major (@Luke_major) reported from Richmond, England

    Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10

  • 288ICEMAN ICEMAN 288 Marky T (@288ICEMAN) reported from Hounslow, England

    Virgin media - useless Customer service thanks for **** all !!!!

  • craftybeards David Webb (@craftybeards) reported from Kingston upon Thames, England

    @virginmedia Yup looks like the whole system has gone down. Just as the rugby started! Thanks @virginmedia talk about ruining a Sunday afternoon.

  • ladakovich Ladakovich. (@ladakovich) reported from Richmond, England

    @Arsenal @Everton @HectorBellerin @DaniCeballos46 Looks like if you have Virgin Media as unfortunately I do then we won't be able to watch the game today as their system is down yet again .. ((((

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more

  • DickDunford DickDunford (@DickDunford) reported from Kingston upon Thames, England

    @virginmedia c’mon this is poor service. Can’t sign in, can’t call you, can’t watch TV, this can’t go on

  • kazfla Karl F (@kazfla) reported from Southall, England

    @virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.

  • annamazz Anna Maslowicz (@annamazz) reported from Kingston upon Thames, England

    @virginmedia Yes a fault yet again!!! Absolutely no service at all .... no WiFi / TV or home phone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • theruckuz Ruckuz (@theruckuz) reported

    @virginmedia After trying to contact you by signing in to my account, I'm directed to a broken link with an apology. Responding to the email you sent doesn't work either. This is extremely poor service. Covid is no excuse. Make this better or lose a customer.

  • frere23 shaun frere (@frere23) reported

    @virginmedia @Virgin been trying to contact you for nearly 2 weeks through calls emails and your live message service still no further with my concerns, what an absolute joke, 😡

  • sbraithwaite100 Plums #SoarGaming (@sbraithwaite100) reported

    @virginmedia please can I get on the phone to someone to sort out our broadband, Tv and mobile services. The message method doesn’t work. I’m sick of my WiFi being awful. Please can I get a response because you can’t change anything from home

  • MissingGym •!• (@MissingGym) reported

    @virginmedia FIX THE INTERNET FFS

  • jlsinc Jason Sinclair (@jlsinc) reported

    @virginmedia @Mark_Phillips66 When is this going to fixed in NW5? Days now, and no way of getting info because zero customer service on phone. Impossible to home-work/school. Again.

  • cbellecats Claire (@cbellecats) reported

    @virginmedia have you turned off your email spam filter? It’s terrible at the moment.

  • TomFerris97 Tom Ferris (@TomFerris97) reported

    @virginmedia I've done that and so far there has been no response from anyone, not even a member if your seemingly nonexistent team. I've even tried the live message service again. Says you aim to respond in 4 hours, I've been waiting for more than 6. Appalling customer service.

  • chewzyhughes Getting Grumpy (@chewzyhughes) reported

    @virginmedia sorry guys but a total frustrating disaster trying to cancel my services today ( moving house) no one to talk to , web forms crashing and text process taking hours and then I am sent a form that expires in 30 minutes - really frustrating

  • trannymum Lyn Matthews (@trannymum) reported

    @virginmedia I would never recommend #VirginMedia you really are a **** company who abandons customers. & selective what tweets you respond to. #ShitService

  • o6oREAPERo9o o6oREAPERo9o (@o6oREAPERo9o) reported

    @virginmedia guys I've been trying to reach you for nearly 2 weeks. Online chat just gets ignored and then you ask the same question each morning. You phone service is horrendous and hold for ages then cuts out. Can someone pick up my issue and fix the broadband speeds? Thanks