Virgin Media Outage Report in Staines, Surrey, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Tadworth, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, and Hounslow.

City	Problem Type	Report Time
Hammersmith	Internet	13 minutes ago
Hammersmith	Internet	2 hours ago
Slough	Total Blackout	3 hours ago
Slough	Internet	6 hours ago
Hammersmith	Internet	8 hours ago
Hammersmith	Internet	9 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Chris (@HWick_Bluenose) reported 16 seconds ago from Richmond, England

  @virginmedia So I lose @btsportfootball in the second half of the Man City Women - Chelsea Women game a a crucial moment. Down for days recently. Website closed down, presumably because it isn’t scaled to cope with customers when issues arise. TV still off. Joke.

• 
  Köksal A. (@koksal) reported 5 minutes ago from Hammersmith, England

  @virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers

• 
  Nick (@NickO_L1805) reported 8 minutes ago from Richmond, England

  @MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.

• 
  Hayley (@Misshayley_1) reported 11 minutes ago from Kingston upon Thames, England

  Anyone else experiencing problems with @virginmedia 😡 #PoorService

• 
  gary marshall556 (@GMarshall556) reported 15 minutes ago from Ashtead, England

  @virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!

• 
  Dr Tom Moore 🏳️‍🌈 🇪🇺 (@Theoryjoy) reported 24 minutes ago from Kingston upon Thames, England

  @virginmedia It couldn’t happen at a worst time. Last time it was down there days and was completely confused by the statutory compensation scheme.

• 
  Neil Edwards (@nlpedwards) reported 26 minutes ago from Richmond, England

  Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.

• 
  Rachel Major (@RachMajor) reported 28 minutes ago from Kingston upon Thames, England

  I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response

• 
  Dr Andreas Krieg (@andreas_krieg) reported 28 minutes ago from Hammersmith, England

  @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

• 
  Dave (@BigadeeDave) reported 28 minutes ago from Richmond, England

  @deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬

• 
  Nicola Arnold (@njanea) reported 29 minutes ago from Richmond, England

  @virginmedia - your website is down & your phone says “sorry we’re busy, try again later” - any idea why our tv has gone down, as we have no way to ask anyone!!!!

• 
  Najm Khan (@rohaaminho) reported 32 minutes ago from Farnborough, England

  @virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions

• 
  Köksal A. (@koksal) reported 32 minutes ago from Richmond, England

  @virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03

• 
  DickDunford (@DickDunford) reported 42 minutes ago from Kingston upon Thames, England

  @virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.

• 
  Najm Khan (@rohaaminho) reported 44 minutes ago from Farnborough, England

  @virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad

• 
  Hayley (@Misshayley_1) reported 44 minutes ago from Kingston upon Thames, England

  @virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy

• 
  cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild (@MillsRyder) reported 49 minutes ago from Kingston upon Thames, England

  @virginmedia use terrestrial TV SERVICE if you can. Bypass the box.

• 
  Jason White (@JasonWhite09) reported 49 minutes ago from Hounslow, England

  @virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.

• 
  Ladakovich. (@ladakovich) reported 53 minutes ago from Richmond, England

  @Arsenal @Everton @HectorBellerin @DaniCeballos46 Looks like if you have Virgin Media as unfortunately I do then we won't be able to watch the game today as their system is down yet again .. ((((

• 
  Justin Ho (@justinctho) reported 58 minutes ago from Richmond, England

  @virginmedia tv not working in the TW2 area

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Froggatt RVM (@FroggattSteve) reported 6 minutes ago

  VirginMedia can you forward me the email of your CEO, privately if you wish although I’m sure it is open source and if I had service and more data I could get it myself, not much to ask, given the little help I have received #virginmedia

• 
  Steve McCormack (@stevejmcc) reported 7 minutes ago

  @virginmedia Hi. The TV seems to be working now--although programmes due to have been recorded have been lost. Anyway, can you cancel the technician, due to come tomorrow, please?

• 
  Symon Schofield (@SchofieldSymon) reported 7 minutes ago

  @virginmedia I have been with Virgin Media, NTL and CableTel before that and this is the worst the customer services has ever been. The merger with O2 seems to have made thing way worse than ever before

• 
  Paul Embrey (@paul_embrey) reported 14 minutes ago

  @virginmedia I’ve been having intermittent service every day for about a month now. Followed your troubleshooting and that hasn’t worked. Tried logging the issue on your website and get told wait 24 hours. I’m sure I’m due a refund for this.

• 
  Shannon Snell (@shannon_snell) reported 15 minutes ago

  @virginmedia are your email services down? When I use the web inbox I get a 'forbidden' page

• 
  Angie - Apure Guria!!! (@apureguria) reported 15 minutes ago

  Hey @virginmedia I'm paying much more than I should have for my internet. I called customer service several times, more than 1 hour on the phone and nobody helps me, advisors lie to me on my face!! Worst service ever!

• 
  Nanthujan S (@Nanthujan) reported 17 minutes ago

  @virginmedia why purposely do they end the call during cancellations process and then they never call back.

• 
  jamie romain (@romainjamie) reported 19 minutes ago

  @virginmedia Terrible customer service with virgin. Wanting to upgrade my package to be quoted a fair price then the next day quoted £30 more a month and to be told ‘sometimes our prices go up’ what £30 a month in less than 24 hours.

• 
  Nanthujan S (@Nanthujan) reported 20 minutes ago

  @virginmedia Why do they deliberately end the call and they never call back?

• 
  deirdreann_crangle (@DeirdreannC) reported 21 minutes ago

  @virginmedia Won’t work, comes through on messaging service only.