Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southall, Harrow, Ealing, Slough, Brentford, Leatherhead, Bracknell, Aldershot, Hayes, Farnborough, Ashtead, Woking and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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RangersBoy_8
(@Simon_Corley) reported
from
Ealing, England
@virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut
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Russ
(@rusblake) reported
from
Hillingdon, England
@TurdiiBurdii @RiannaSandu @virginmedia If your an online gamer a couple of minutes is equivalent to hours of lost progression. So makes no difference if it’s down for a minute or an hour #virgindown
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia Perhaps try kerpying your internet service 'up' for 26mins. Currently you're up to 17mins past the hour before it fails. Keep practicing.
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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marife narito
(@shiken93) reported
from
Spelthorne District, England
what’s happening to our internet Virgin media on & off service 😂
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Paul Farmer
(@PaulFar47747735) reported
from
Kingston upon Thames, England
@virginmedia Down again!!
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Russ
(@rusblake) reported
from
Hillingdon, England
@Kanadessa @TurdiiBurdii @RiannaSandu @virginmedia I was playing SOT for about an hour and a half, and it went down lost all my progress
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia The website is not working, service has gone down again (4th time today)
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Nigel
(@nigel_dawson) reported
from
Bracknell, England
@virginmedia just switched to you guys this week to get away from poor broadband! What a joke this is, now paying more and I have no service at all. Cheers 😡
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Chris Wade
(@wadoinlondon) reported
from
Richmond, England
Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Hillingdon, England
Oh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@Bluebird_7777 @virginmedia Cancel your direct debit. And when they call you - ask them to fix your box
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Russ
(@rusblake) reported
from
Hillingdon, England
With all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KieKie2596
(@kiekie2596) reported
@virginmedia No , I have been sent that several times , this is beyond ridiculous, your customer service is atrocious
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Dan Robson
(@dangibernau) reported
@virginmedia why are the best deals for new customers only? And why am I now paying £125 a month for something a new customer gets for £65.... in fact, its better as the download speed is double what I'm currently subscribed for
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TJ
(@tigglygones) reported
@TubeScott1984 @virginmedia Change provider. My husband’s mum died and we cancelled and we had three calls asking why. The last guy told us to F*** off. @virginmedia great service. Change to sky
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Meghana
(@GoingMeghana) reported
@virginmedia Absolutely the best at terrible customer service. Taken me 5 days to get through to any agent without giving up more an hour of my time everyday. The live chat is as good as non-functional. Beyond frustrated.
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Jonesy
(@RWBJ1997) reported
@virginmedia This hasn’t changed anything. Please just cancel my contract with you guys. This has cost me around 9 hours pay now trying to sort this out. 14 years to be messed about CONTRACT = done.
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KieKie2596
(@kiekie2596) reported
@virginmedia Not a chance. I’ve called several times jus today to have you put the phone down on me and say you can’t help , I am disgusted with your company and the fact you refuse to help and hope to be rid of you as soon as possible
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ArmElec
(@ArmElec_co_uk) reported
@virginmedia Hi, it’s within the same area. Almost like a mast has gone down but I cannot find any info to support this.
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Richard Vincent
(@tricky1947) reported
@virginmedia Virgin Media appalling customer services. Almost impossible to contact them to report a dead land line. Used my mobile and sent around endless SMS and WhatsApp circles & told, are doing tests call us back on 150 in 10 mins for result. How? My land line is dead.
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
Really hard to support brand @virginmedia and recommend them to anyone for Broadband. They may be the only competitor to BT but do you have to compete for last place?
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Ray Daley
(@RayDaleyWriter) reported
@virginmedia Any known broadband issues in CV3? Speed is awful down to 13 meg, should be 100.