Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Epsom, Aldershot, Feltham, Barnes, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Dan of Rivia 🐉
(@DannMustDie) reported
from
Richmond, England
Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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Emma Reay
(@emmyreay) reported
from
Ealing, England
@virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Service issues would not affect the box or lack of hd
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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Richard Gray
(@rugfoot) reported
from
Ealing, England
@virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband
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GamerJamesFM
(@GamerJamesFM) reported
from
Bracknell, England
@virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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Dan Brooke
(@dan_brooke) reported
from
Maidenhead, England
@virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄
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Anthony Carlos
(@taunch) reported
from
Ealing, England
@mservicedeals The only features available with @virginmedia is a life of misery. Awful service
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Veevs 🇵🇪
(@Veevs) reported
from
Richmond, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia prices continually increasing and no discount for loyal customers! I’ve been with them 20 years! Won’t remove landlines which are never used and all I get are nuisance calls!
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@virginmedia Are you asking me a question? Surely this is something you should answer? Premier Sports coverage awful, then the feed distruption meant most of the game was missed and no highlights. I paid extra for this and you're asking me to find the fix?!!
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Maxwell Perris
(@MaxwellPerris) reported
from
Maidenhead, England
@virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@SpursOfficial It doesn't matter where I'll be tuning in from the service disruption of @PremierSportsTV means I'll miss all the key points of the game! Thxs! @virginmedia
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Woods
(@jason84woods) reported
@virginmedia It’s ok, I’ve only tagged you guys so others can see the service is poor and reliable in case they are considering joining. We are in a new area meaning all the cables and hardware is new and not old rundown equipment etc
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Jason Woods
(@jason84woods) reported
@virginmedia Yeah it’s yet another area outage! We are running down our credit that virgins exec office have issued due to continued poor service and workmanship and then will be reordering sky, we’d rather have slow service that works all the time
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john hay
(@johnhay52796124) reported
@virginmedia I can’t be bothered to be honest... I’m just looking forward to next next August to when my contract ends. As apparently that’s the earliest I can I can cancel it ... but thank you for your help 👍🏻
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See through darkness
(@renny02353433) reported
@virginmedia I am very happy that your boss used my money to shoot himself up in space. Can you now provide the service that I actually paid for? A working wifi would be great 😡
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alrafer
(@alrafer) reported
@virginmedia Ok login works now, how can I check there what is the service status in my area? I still don't have Internet at home.
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cunty
(@HeresCunty) reported
@virginmedia The recorded lady says there’s no issues. That screen up there is after hitting the “test my setup” button
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Wayne Barlow
(@barlowbanter) reported
@virginmedia Absolute waste of time talking to Virgin Media.. £240 to cancel a contract when you don’t get the service.. criminal activity and still no referral to @Ofcom Do you monitor these companies?
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William McGowan
(@WilliamMcGowa15) reported
Anyone else in Belfast having problems with Virgin Media WiFi?
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nicola
(@nickyq28) reported
@virginmedia it Monday when are you going to fix our internet.
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Mark Barnett
(@mbarnett87) reported
@virginmedia Normally when it drops, the service status is always green, no issues. But since 23:00 last night it's been yellow, investigating issues in my area.