Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Addlestone, Leatherhead, Bracknell, Ashtead, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Northolt, Ruislip and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
TV | |
| London |
TV |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Lino.. Oh. 💙
(@linopolis) reported
from
Brentford, England
What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia @virginmedia seriously can someone please look at resolving this ASAP. Otherwise I want my contract cancelled and refunded for the lack of service for the last few days.
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia @Ofcom please could you advise how I can make a complaint about @virginmedia been going around in circles on the phone, web and text with them and no resolutions.
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia 3 days I've been having non stop issues now! I can't work because of it being down (which is costing me money!). I scheduled an engineer visit, who can't get here until Friday and now just received a text to say its been put on hold! Wtf is going on.
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Atul Sodha
(@AtulSodha) reported
from
Harefield, England
@virginmedia you have the worst reputation for customer service and no simple way to resolve an issue. I am resorting to a rant on Twitter in hope of some contact from you to resolve my issues.A representative dropped the call when passing me on and has not called back #disgusted
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia When do I get an engineer to sort these intermittent issues? Had issues all week, cut out during work zoom calls with clients. No completely dead. When do i get an engineer round? #badcustomerservice
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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Daniel Emery
(@DemeryUK) reported
from
Richmond, England
@browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia if i can't work tomorrow because of your useless service, i want my contract cancelled, and i'm going elsewhere. So many issues
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia This is absolutely ridiculous, done your tests and its been confirmed there are intermittent issues but your phone/web services keep putting me in loop.
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Dominic
(@RDominic40) reported
@BenSh @virginmedia I'm having the same issue Ben, ours was supposed to arrive on Saturday. Our internet was cut off Friday and we haven't heard anything from Yodel and when we speak to Virgin they keep you on the line trying to contact the same number that is down.....
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Roland
(@TobiasRoland) reported
.@virginmedia is not a suitable provider for Internet. It's 4pm and my router went down... Again. Fifth time where I've been home notice it in this month alone. How can service be this unreliable, its maddening.
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Mark Gibbons
(@bones1704) reported
@virginmedia I've raised a complaint many times regarding connection issues to external wall and always asked for £100 fee for tech visit. The speed are poor and advised nothing wrong with hub
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Mark Catley
(@dukeofbeeston) reported
@virginmedia we have been trying to cancel our account since December and you keep billing us and now you've sent a collection company on us- we haven't used your service since December- the phone lines direct us to payments, you cheeky gets. Your customer service is a disgrace.
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Lewis Doyle
(@lewisjdoyle) reported
@virginmedia I had a complaint raised last week and spoke with a person that said they would escalate to the installation contractor and they'd call me. But I haven't heard a thing.
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podman
(@mepodman) reported
@virginmedia Virgin sim stopped working about 8 am. No bars showing. Currently using Wi-Fi, can’t call you to ask for help.
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Andrew Mueller
(@andrew_mueller) reported
@virginmedia But they don't. Nobody picks up the phone, nobody replies to the email form on the web. And it's not my job to fix this.
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Lauren Price
(@Priceypea) reported
Hi @virginmedia I’m just trying to cancel my contract as we don’t need broadband anymore! But I’ve been on the phone for nearly 3hours now, no web chat at 3 advisors have cut me off! How do we leave if we can’t serve the notice?!
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Samantha
(@Sammykins9486) reported
@virginmedia So I ring that number and get told that they cannot take my call as there is a high volume of calls, here’s a link to online help, you go round in circles just trying to contact someone , I assume the high number of calls are people wanting to leave this shocking provider
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Fee Edwards
(@figgygee) reported
When my daughter told me she was in charge of getting Broadband for her student accommodation, I said go anywhere but @virginmedia. Of course, she went to them and now trying to cancel as they are moving out is a nightmare 😡 #crapcustomerservice