Virgin Media Outage Report in Staines, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Camberley, Hammersmith, Southall, Farnborough, Harrow, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Hounslow, Maidenhead and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Camberley |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
The Gaffa🔌
(@ako_essex) reported
from
London, England
Virgin media is absolutely awful in every aspect
-
Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@mrchdavid @virginmedia Not only the box, their whole system is Sh@+. Might as well cancel your contract. Be better in the long run to go elsewhere. #virginmediadown
-
𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
-
Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia @Savilehto How are you going to compensate us? It says we should rely on you to automatically work it out. You can’t even get your service running smoothly for over half a month... #virginmediaincompetence #virginmediadown I bet they payment goes out from my account without any issues...
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia as predicted. Down it goes. What is your problem @virginmedia #virginmediadown
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@kveves Just teeeted advice directly from @Ofcom Hope it helps but in the mean time we are all stranded by subpar service by .@virginmedia #virginmediadown
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia sounds like someone starting a shift and leaving a shift and in between taking a break. HELLO?!?!?!? Isn’t this what you should be doing, trying to identify the source of problem??? #virginmediadown
-
Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
@virginmedia @virginmedia 2 weeks daily drop in virgin media services. No notification by letter or email of services. Today services have been down all day in harlington. Unacceptable, take out money but don’t provide notification.
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30am, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia It’s NOT ONLY happening to me. There are many people in the Heathrow area (hope that suffices) for a start, that have this issue. I’ve given up on your app and customer service as we are not trying to understand our issue or the frequency of it. You just want to close your ticket
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@PrimeVideo @netflix How can you partner up with @virginmedia when they cannot even provide your subscribers with an internet service to access your content for over half a month? #virginmediadown
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@toolaroola11 @virginmedia Guess who’s back up? Are you @toolaroola11 quick, we have 2 hours and 15 mins left of service before lockdown/curfew... #virginmediadown
-
Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia This has been going on for 16 days. Are you kidding me with your canned response? Don’t even bother replying to me until you have sorted it out in the UB3 area. Every time at 4pm goes down. Every night at 11pm goes down until 8.30am on wkends always down. #virginmediadown
-
Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
-
John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30pm, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Laine Dore
(@Psykicpup) reported
@virginmedia No I have not, the agent reset the password for me, the point is it cant work for anyone due to POOR DESIGN. technically failure to update the site when moving to online billing I guess ...
-
Christine Pilkington
(@Pilki) reported
@virginmedia Never got through to you, went through the usual robot thing and then waiting...... Thought I was going to get straight through to you!!
-
PL84
(@DeviousPL) reported
@virginmedia Your business model is screwing over and lying to customers once they’re locked in after falling for cheap headline prices. You don’t need feedback, you ignore it and are already aware of how appalling customer service is with long wait times and flakiness of the network.
-
Sarah Mannion
(@sarahmannionuk) reported
@guyrleech @virginmedia Can you just cancel the DD?
-
Mark
(@SomeMightSay95) reported
@virginmedia Everything is installed. It just doesn’t all work. The person on WatsApp confirmed my last day is 10th Aug before I can cancel.
-
Sean Collins
(@yido23sc) reported
@virginmedia Looks like we can't even get this right. Would like to formally cancel
-
𝐌𝐀𝐈𝐒.
(@MaisieFennerx) reported
Absolutely furious that @virginmedia make it so difficult to leave their services! Continually hung up on when being told I’m being transferred to a colleague. Urghhh don’t recommend - overcharged, hard to cancel, and poor customer service :( #virginmedia
-
David Hodgkins
(@biggadave2004) reported
@virginmedia please can I get help in relation to the Internet sadly fraudsters are quicker to respond
-
Rosalyn Griffith
(@RosYogaRos) reported
@virginmedia Hours ( all morning ) on chat bots and various help Systems & then Just to be returned to the Bot on WhatsApp messaging… NOT Acceptable Customer Service ! I am exasperated. Trying to book a home engineer visit
-
bobby Terry Scrooowed it Up
(@HMcGBobbyTerry) reported
Buzzing to discover that @virginmedia thinks so little of existing customer that it’ll them charge 17% more than they would a new customer. Gross.