Virgin Media outages and service status in Staines, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 1 outage signal in the last 24 hours around Staines, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 17, 3:53 PM GMT+1.
- TV (46%)
- Internet (39%)
- Wi-fi (7%)
- Total Blackout (5%)
- E-mail (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Ealing, Wembley, Woking, Hounslow, Hayes, Richmond, Ashtead, Epsom, Addlestone, Camberley, Feltham, Kingston upon Thames, Bracknell, Walton-on-Thames, and Ruislip.
| City | Problem Type | Report Time |
|---|---|---|
|
|
TV | 6 hours ago |
|
|
TV | 3 days ago |
|
|
Internet | 3 days ago |
|
|
TV | 3 days ago |
|
|
TV | 3 days ago |
|
|
TV | 3 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
jeanne smith (@jeannesmith1) reported from Hillingdon, England@virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?
-
Lee Neale (@lhntennis) reported from Richmond, England@virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service
-
💋unknown💋 (@unknown45523435) reported from Hillingdon, EnglandVirgin media down all over it seems… need #Internet what’s wrong with you @virginmedia
-
eamorugby (@HoarseRoar) reported from Slough, England@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
-
Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
-
Haider Al-Rekabi 🏴☠️ (@HaiderAlRekabi) reported from Spelthorne District, England@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
-
Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
-
Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England@virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.
-
Billy Baxter (@will_i_am67) reported from Slough, England@liamPATTIE @virginmedia So many time since Tuesday reset WiFi turned off tivo box at back at the wall everything. Called again Thursday and he told me you've got it unbelievable customer services 🙄
-
mara penzo (@magma62) reported from Brentford, England@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
-
Shaun (@Shaun1799) reported from Kingston upon Thames, England@virginmedia having problems with my wifi would you help me out
-
RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England@virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡
-
(An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
-
Geoff Rogers (@GeoffRogersEU) reported from Hersham, England@virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…
-
Paul Smith (@paulhelpspeople) reported from Twickenham, EnglandWhen you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!
-
🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️🌈🦒 (@TimmyLDN) reported from Ealing, England@virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.
-
Ash まじめ (@ASHVllN) reported from Esher, England@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
-
Flo (@Flozephine) reported from Bracknell, England@virginmedia no broadband in RG12 for over an hour - can’t report on your service status page as it appears down? Any update gratefully received 🙏🏻
-
Nia Wyn Thomas (@niawynthomas) reported from Richmond, England@virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.
-
DimiD (@DimiD35089880) reported from Camberley, England@virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
MOT ALAW (@VespaPX12570) reported@virginmedia Thank you.. now estimated to be fixed by 1705... What has happened? Why has it happened? Are we to be compensated for this lack of service?
-
Dave (@Dave_Syracuse) reported@virginmedia your WiFi is still not working. Please sort it out.
-
Dan (@DanSEFC) reported@virginmedia @darreng3007 Hi. I also have this error message. When I log on it says estimated fix time of outage as 17:05 today and it’s still not been fixed
-
Daryl Antony Horn (@heyheyhandsome) reported@virginmedia guys, we’ve had a complete broadband outage now for some hours in BH14. We need this to be able to do our jobs over the weekend. Service update estimates fix by 20th May which is frankly unacceptable. Can you give me a real time update of when to expect service?
-
Andrew Harding (@AndrewNuttah) reported@virginmedia Is PBS off air permanently or just part of the ongoing issues?
-
John Thomson (@JohnTho10402150) reported@EdnaKrabapple1 @virginmedia I'm just keen to know when I, and others, will get BBC 3 and 4 back because they have been lost since yesterday's outage.
-
Angelo (@AngeloFC04) reported@JoshCF_ Negotiated 1 gb/s internet with virgin media down to £31 from £45 after I told them I wanted to leave
-
Dean (@DSB4454) reported@virginmedia @ClassicSoulDJ You think the smiley face is funny? Many thousands of folk were disrupted by your crap network, including myself. Couldn't get through to customer service, nor sign in to my account. Only by looking at newspapers online did I discover the outrage. Virgin Media is a disgrace.
-
flipper (@flipper865) reported@virginmedia This doesnt resolve the issue, I have now taken a photo of the boxed parcel by my front door for reference, the sticker says Yodel
-
Bear Holland (@follow_the_bear) reported@virginmedia @VespaPX12570 Why no compensation for loss of TV it makes up one third of monthly payment for broadband, phone and TV services. If TV goes down for a day should get 33% minimum of contract cost for the days loss of TV service. What would CISAS say? #CISAS