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Virgin Media outages and service status in Staines, England

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Full Outage Map
  • Virgin Media generated 5 outage signals in the last 24 hours around Staines, including 5 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Aug 13, 7:35 PM GMT+1.
  • 66% Internet (66%)
  • 12% Wi-fi (12%)
  • 8% TV (8%)
  • 6% E-mail (6%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, Southall, Camberley, Northolt, Slough, Twickenham, Warfield, Uxbridge, Greenford, Addlestone, Maidenhead, Brentford, Windsor, Chertsey, and Isleworth.

CityProblem TypeReport Time
Hounslow Internet 8 hours ago
Southall Internet 8 hours ago
Southall Internet 12 hours ago
Camberley TV 14 hours ago
Northolt Internet 15 hours ago
Southall TV 2 days ago

Nearby cities with recent reports

Southall

5 recent signals

8 hours ago
Hounslow

2 recent signals

8 hours ago
Camberley

1 recent signals

14 hours ago
Northolt

1 recent signals

15 hours ago
Slough

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • leaver_sharon
    Sharon Leaver (@leaver_sharon) reported from Bracknell, England

    @virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor

  • will_i_am67
    Billy Baxter (@will_i_am67) reported from Slough, England

    @liamPATTIE @virginmedia So many time since Tuesday reset WiFi turned off tivo box at back at the wall everything. Called again Thursday and he told me you've got it unbelievable customer services 🙄

  • JammieBun
    James Brown (@JammieBun) reported from Hillingdon, England

    Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • DimiD35089880
    DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

  • JessicaCarmodyV
    Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England

    @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

  • niawynthomas
    Nia Wyn Thomas (@niawynthomas) reported from Richmond, England

    @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

  • not_on_fire
    J (@not_on_fire) reported from Epsom, England

    @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

  • MarkGRyan
    Mark Ryan (@MarkGRyan) reported from Ealing, England

    Once again @virginmedia let us down with internet in W13 area ... not a good service at all

  • Geordiesbird
    Alyson Leitch (@Geordiesbird) reported from Woking, England

    @virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please

  • yessibelloperez
    Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

  • jtdavies
    John T Davies 💙🇺🇦💛 (@jtdavies) reported from Hounslow, England

    @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

  • Johnboy82903002
    John carroll (@Johnboy82903002) reported from Brentford, England

    @virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days

  • jtdavies
    John T Davies 💙🇺🇦💛 (@jtdavies) reported from Ealing, England

    @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Twickenham, England

    When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

  • FuzzyPixels
    Matt Gardner (@FuzzyPixels) reported from Slough, England

    @MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • thelauffinduck
    T (@thelauffinduck) reported

    @david_hollas Their broadband has been ok. Family have it, certainly much better than virgin media. Their mobile phone service was horrific.

  • Marcethemoose
    Marce The Moose (@Marcethemoose) reported

    @virginmedia no broadband. Customer service says no engineer can do until Monday but we work from home. Also no email confirmation of appt on Monday. Are they even booked?

  • iaindpatrick
    Iain Patrick (@iaindpatrick) reported

    @virginmedia hi guys. Internet out from just before 10.30am this morning. Status page says sorted by 3pm tomorrow (that its self is unacceptable) got a text saying service is restored, but its not, so why send a misleading message? Poor service and customer experience.

  • Leftdoubleclick
    Ruth Whalley (@Leftdoubleclick) reported

    @virginmedia Hi VM, We need some help. My iron tripped out our board. Everything as back to normal apart from our internet, to and landline. You said you could send an engineer at 6pm tonight. My husband has just had surgery and we need our connection. We also need a new hub.

  • MrSonicAdvance
    Sonic (@MrSonicAdvance) reported

    @virginmedia What I found frustrating, was that if I trimmed features from my package, the monthly price would go up, and if I added additional features the monthly price would go down. Utterly perverse! The whole process left me frustrated and bemused. Lovely people on your team, though. 👍

  • rationalist44
    Rationalist44 (@rationalist44) reported

    @andyburnham You might like to add VIRGINMEDIA to your list of organisations that do everything they can to prevent customers ending contracts. They are THE WORST.

  • Marcus_Campana
    m (@Marcus_Campana) reported

    @virginmedia when I contacted u earlier in the year I was told the upgrade to the 360 box doesn't mean a new contract, but yet after months of you harassing me I've upgraded box and low and behold you've sent me a new contract until 2028 , not happy how do I cancel???

  • dinho_1545
    AHMADINHO 🇳🇬🇬🇧 (@dinho_1545) reported

    @Buzillion Now three is giving me 15 pounds option sha , the problem is the building only had virgin media service

  • V4RSTAPP4N
    C (@V4RSTAPP4N) reported

    @TheRyanDyslexia @ShiinaBR need to be a customer of o2 or virgin media to get it

  • blmatt1
    Matt (@blmatt1) reported

    Hey @virginmedia, are there issues in my area again? Broadband went off suddenly yet service status suggests there are no issues?