Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 02/14/2026 16:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Bracknell, Slough, Maidenhead, Wembley, Woking, Richmond, Camberley, Kingston upon Thames, Hounslow, Burnham, Harrow, Southall, Greenford and Farnborough.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • eddypassey eddy passey (@eddypassey) reported from Burnham, England

    Hey @virginmedia here’s a suggestion for you. When you “make planned improvements to your broadband service” how about you contact your customers in advance to tell them they will be without internet whilst they try to work from home?! Appalling customer service

  • Ciaranfff Ciaran (@Ciaranfff) reported from Southall, England

    @virginmedia fix my wifi you *****

  • ZXena_Mclean Zena Mclean (@ZXena_Mclean) reported from Ealing, England

    @virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭

  • AshleyRix1 Rixy (@AshleyRix1) reported from London, England

    @virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for

  • globalbribri Brigitte RicouBellan (@globalbribri) reported from Brentford, England

    @virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

  • a_peezy22 Not Alex (@a_peezy22) reported from Windsor, England

    Another day, another @virginmedia outage 🙃

  • RoyPio1 Roy Pio (@RoyPio1) reported from Southall, England

    @virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻

  • Dizzyeek Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported from Brentford, England

    Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...

  • MickeyMullins11 Michaela (@MickeyMullins11) reported from Hillingdon, England

    @virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving

  • ShinDhother Shin Dhother (@ShinDhother) reported from Slough, England

    @virginmedia you broadband service is down in Slough SL3 areas, can you confirm you are looking into resolving this?

  • malaiet Adrian Malaiet (@malaiet) reported from Hammersmith, England

    @virginmedia worst internet provider in UK, appalling service

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90

  • Officaljatman OfficalJatman (@Officaljatman) reported from Hillingdon, England

    @virginmedia Actually I got held up with work. What's the quickest place to order a sim card? As your website is having problems on the login section?

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?

  • Goldenlocks Estelle Levacher (@Goldenlocks) reported from Richmond, England

    @virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!

  • justclearuk Just Clear (@justclearuk) reported from Richmond, England

    @virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.

  • Makis39277470 Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England

    @virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you

  • Anthony_Morgan_ 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇯🇲🇮🇪 Anthony Morgan (@Anthony_Morgan_) reported from Brentford, England

    @virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • culocazador Jake (@culocazador) reported

    @virginmedia Yes, but it would be easier for him to just cancel the direct debit as there is no way he’s going to continue using virgin after the way he was spoken to

  • culocazador Jake (@culocazador) reported

    @virginmedia No outcome. She wouldn’t cancel the contract for him, and told him all he could do was contact a manager who would reply within 28 days. All he can do at this point is cancel the direct debit

  • Bousyian Ian Bousfield (@Bousyian) reported

    @virginmedia The service and contract update I’ve been promised and confirmed 4 times that still has not happened - wrong contract, wrong kit sent, no action by customer svs etc…

  • hotdogbetty Sarah (@hotdogbetty) reported

    @virginmedia 55 mins into the man’s break the chat reset and started again from scratch asking me all the security questions, my name etc. now back to waiting for retention team AGAIN which I’ve been doing now for nearly 8 hours. Terrible service

  • EwenRankin Ewen Rankin (@EwenRankin) reported

    “Please can I have a new hub” @virginmedia and I get thanked for holding and she cuts me off. No callback. God awful service

  • p_tar Peter Totays (@p_tar) reported

    @virginmedia Then VM would issue a refund. But that complaint was not responded too. And now I’ve raised two further complaints. Cannot get an answer. To boot now, since I cancelled the direct debit VM had sent £53 to a collection agency!

  • afr33n_a Afreen💖 (@afr33n_a) reported

    Virgin media is literally thr worst Internet provider. I'm trying to watch my prog and having so many issues 😭 how does one work from home like this?! How will I even wfh with such bad connection jzjsijs

  • SilverFrill Silver Frill 💃 (@SilverFrill) reported

    Problems. Your call handler then says phone back next month to cancel Virgin then. @virginmedia expect our cancellation call as advised by your call handler 👍

  • EwenRankin Ewen Rankin (@EwenRankin) reported

    @virginmedia And you online service is just apologies on repeat. Zero customer service

  • EwenRankin Ewen Rankin (@EwenRankin) reported

    @virginmedia Zero use and been informed your system is down and they refuse a call back when its up. Whats the point. Really whats the frigging point