Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/21/2026 08:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Twickenham, Wembley, Southall, Camberley, Slough, Hammersmith, Hayes, Addlestone, Leatherhead, Bracknell, Ashtead, Kingston upon Thames, Hounslow and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomTwickenham Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • marinaGraham7 Marina Sharma (@marinaGraham7) reported from Hounslow, England

    @virginmedia Unfortunately none of what you have posted in the link applies as technically I have not list any service just can’t watch it in the room in which I wanted it to be. Should’ve just cancelled my contracts and gone to sky #Professional

  • Shakeel655 Shakeel (@Shakeel655) reported from Slough, England

    @virginmedia The connection isn't working properly,I have to restart hub 3 or 4 time of the day,so no anymore call to virgin support for internet because they say same just restart hub,waiting for finish my contract and move to other network

  • DepravedAcid Depraved Acid (@DepravedAcid) reported from Hounslow, England

    @vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!

  • alanandline Alan Wheeler (@alanandline) reported from Richmond, England

    Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers

  • ONI_Assassin Adam Jamal (@ONI_Assassin) reported from Hammersmith, England

    @virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed

  • cholten99 David Durant (@cholten99) reported from London, England

    The page on @virginmedia that should show me why my broadband is down - is also down...

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.

  • Shotgooner Cleo Sharp (@Shotgooner) reported from Aldershot, England

    @virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors

  • vim102 Vimal Kataria (@vim102) reported from Brentford, England

    @sumitpatel84 @virginmedia Contact customer support or @Nickladwa

  • DJSemo DJ SEMO 🍦 (@DJSemo) reported from Hillingdon, England

    Second time my @virginmedia has gone down right as #GamesOfThrones comes on! 😤

  • BeckyMorrish13 Becky Morrish (@BeckyMorrish13) reported from Camberley, England

    Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    Hi @virginmedia, one of your utility boxes on Oxford Road #teddington (TW11) has been knocked over and has metal and wires exposed. Please send someone to fix ASAP. Have informed local council’s Highways team too.

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system

  • Emmajones79 Emma Jones (@Emmajones79) reported from Kingston upon Thames, England

    @virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours

  • mecompton74 Martin Compton (@mecompton74) reported from Maidenhead, England

    @virginmedia pathetic... entire service cancelled for six days without any notice... for repairs! 🤣 Awful company... @richardbranson you really need to be more careful about who gets to deliver franchised services under your Brand’s name. Truly awful... again!

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape

  • TariqKhanOne Tariq Khan (@TariqKhanOne) reported from Burnham, England

    Day by day service standards are decreasing for virgin. #virginmobile @virginmedia

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mrob1960 miller robertson (@mrob1960) reported

    @virginmedia is there a reason why the virgin tv go app is not working on iPad? This has been well over a week now?

  • mickfaeglesga nick glesga (@mickfaeglesga) reported

    @virginmedia tried the message service aswell, been waiting on a reply since 8am

  • cdspoon Chris Spooner (@cdspoon) reported

    Terrible customer service once again @virginmedia on hold for 40 mins so far. Does anyone ever answer the phone there?

  • Ibzzzzz7 Ibz (@Ibzzzzz7) reported

    I swear Virgin Media has the worst customer service ever

  • ItsKeenanDavies Keenan Davies (@ItsKeenanDavies) reported

    Anyone else having issues with speeds on @virginmedia ? Literally get 6 Mbps download... although I’m paying for fibre optic... I’ve rest the router and tried all sorts. Even my Netflix is buffering every 5 seconds.

  • ryandolanuk Ryan Dolan (@ryandolanuk) reported

    @virginmedia any idea when broadband issue in Dy82bg will be sorted.

  • hannahstuart50 Hannah (@hannahstuart50) reported

    Never EVER had worse customer service than I’ve experienced this week with @virginmedia we moved house last Saturday(28th Nov) and I ordered for a quick start (oh the irony!) kit to be delivered that day. Anyway a week on and we still have nothing!!!! We called on Thursday and we

  • clmediaarts Lauren (@clmediaarts) reported

    I’m just about to scream at the Virgin Media people here ... she asked if I wanted her to call me to resolve the issue and I thought, no. I thought, for her sake it would be best to do this virtually. OMG. This isn’t rock science. If I scream into my pillow......

  • rprzybek Richard Przybek (@rprzybek) reported

    @virginmedia Your voicemail message said you knew about the outage and that your engineers were working hard to solve the problems. Strange that the problem was resolved at about 10am the following day. Seems that maybe no-one was available so you just left it for a day

  • chez_stewart Cheryl McCutcheon (@chez_stewart) reported

    @virginmedia Which is absolutely no use to me when my current services are about to run out and NO ONE from Virgin is any help whatsoever