Virgin Media outages and service status in Staines, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Wembley, Northolt, Slough, Brentford, Southall, Ealing, Woking, Addlestone, Hayes, Greenford, Richmond, Hounslow, Ashtead, and Epsom.

City	Problem Type	Report Time
Walton-on-Thames	Internet	10 hours ago
Wembley	Internet	15 hours ago
Northolt	Internet	18 hours ago
Slough	Total Blackout	2 days ago
Brentford	Internet	2 days ago
Walton-on-Thames	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Billy Baxter (@will_i_am67) reported 2 minutes ago from Slough, England

  @virginmedia good at persuading customers to stay with them just not very good at keeping promises. Several telephone calls to customer services still not activated request for Sky Sports can't even be certain new broadband speed has been implemented might need to contact @Ofcom

• 
  eamorugby (@HoarseRoar) reported 3 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  Geoff Rogers (@GeoffRogersEU) reported 5 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 10 minutes ago from Hounslow, England

  Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?

• 
  Matt Rose (@mattrose18) reported 10 minutes ago from Camberley, England

  @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

• 
  Ravinder Judge (@judge_ravinder) reported 14 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

• 
  Billy Baxter (@will_i_am67) reported 15 minutes ago from Slough, England

  @liamPATTIE @virginmedia So many time since Tuesday reset WiFi turned off tivo box at back at the wall everything. Called again Thursday and he told me you've got it unbelievable customer services 🙄

• 
  itsnotOK (@itsnotO56763609) reported 21 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 24 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Yessi Bello-Perez (@yessibelloperez) reported 26 minutes ago from Ealing, England

  @virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 27 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Yessi Bello-Perez (@yessibelloperez) reported 37 minutes ago from Ealing, England

  @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

• 
  𝓓 𝓪 𝓶 𝓲 𝓮 𝓷 (@DamienPSmith) reported 42 minutes ago from Bracknell, England

  @virginmedia how soon before that issue is resolved? I’m in the RG12 area? Trying to work from home

• 
  Craig (@Rochdale_Cowboy) reported 46 minutes ago from Maidenhead, England

  Took out an @O2 account as part of some 'volt' deal with @virginmedia. My god O2 are bad. Apparently you have to wait a few months to access your account online to wait until their systems "catch up" for new joiners. Shouldn't have bothered.

• 
  Nia Wyn Thomas (@niawynthomas) reported 49 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️‍🌈🦒 (@TimmyLDN) reported 49 minutes ago from Ealing, England

  @virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 52 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Jeff Brown (@fadermonkeyking) reported 53 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Patrick Smith (@P4TTL) reported 55 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 60 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SP1CYGAMIN (@SP1CYGAMIN) reported 8 minutes ago

  @virginmedia hi, my wife is struggling to access her account, she's tried resetting her password and whatnot and still can't get into her account, any help with this would be appreciated, thank you

• 
  Chris Corney (@ChrisCorney1) reported 8 minutes ago

  @OliverGMcManus @katedodd3 @virginmedia It was a great day when I got these rip off merchants out of my life. If uou Google it you will see tgere are multiple mass complaints to Ofcom about obstacles they create to customers trying to switch away. Keep going and threaten a formal complaint.

• 
  Paul W Mitchell (@pwmcomms) reported 9 minutes ago

  Upgraded to new @virginmedia box. Wish I hadn't. Streaming requires more logins than before, main box has to be on elsewhere in the house to delete recordings and pushed all manner of crap shows. Off to look at alternatives

• 
  TB (@Peerabeee) reported 10 minutes ago

  @virginmedia I am paying for a service you cannot deliver. Multiple failed engineer visits (Dec 24, Jan 22) and internet is still broken. you demand an illegal cancellation fee? I have raised a formal complaint: C-010626172 (Yeliz Guven Bilgin). Sort this out under Ofcom rules.

• 
  Daniel (@TheWonderChildd) reported 10 minutes ago

  @virginmedia wanna explain my bill hike this month? And the lack of money back from the outage I had?

• 
  Karl Harris (@candysarahland) reported 11 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV29 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Bingerz (@Bingerz123) reported 13 minutes ago

  @OliverGMcManus @virginmedia Go on the open reach network my man. Essentially all providers use it except virgin meaning the competition is high for retaining customers. Usually aim for a 24 hour service visit from an open reach engineer. Virgin are the worst BB provider, period.

• 
  Jonnie (@JonnieBoyRacer) reported 14 minutes ago

  @OliverGMcManus @virginmedia That can’t be right. Send a letter complaining the contract has been frustrated by the lack of service

• 
  JacquieB 💚🤍💜 (@callderone) reported 17 minutes ago

  @virginmedia why can’t you cancel or reduce your package online? @Ofcom is it legal to try and delay any attempt to cancel your TV package by failing to respond to requests on messaging apps or keeping you holding on a call for hours?

• 
  jane rawlings (@djraw123) reported 18 minutes ago

  @virginmedia The worst service provider ever ! This is the final straw ! You steal people’s money !