Virgin Media outages and service status in Staines, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Southall, Wembley, Uxbridge, Hayes, Windsor, Feltham, Camberley, Hounslow, Slough, Ealing, Brentford, Bracknell, Maidenhead, Addlestone, and Walton-on-Thames.

City	Problem Type	Report Time
Southall	Total Blackout	17 hours ago
Southall	Internet	17 hours ago
Southall	Total Blackout	21 hours ago
Wembley	Total Blackout	23 hours ago
Uxbridge	Internet	1 day ago
Southall	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 7 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 7 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  SusannJerry (@MrsJerryTweets) reported 10 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️‍🌈🦒 (@TimmyLDN) reported 11 minutes ago from Ealing, England

  @virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.

• 
  DimiD (@DimiD35089880) reported 11 minutes ago from Camberley, England

  @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

• 
  DimiD (@DimiD35089880) reported 12 minutes ago from Camberley, England

  @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

• 
  traymca 💙 (@traymca) reported 14 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 15 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  eamorugby (@HoarseRoar) reported 15 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  Mustakim. (@Mustxkim) reported 16 minutes ago from Brentford, England

  @virginmedia Wi-Fi is SO BAD. I’ve check service status online it says it’s fine but I hasn’t been working for 2 hours now. Wtf is you lot doing. It’s been disturbing for weeks now too.

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 19 minutes ago from Spelthorne District, England

  @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 23 minutes ago from West Molesey, England

  @virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 27 minutes ago from Ealing, England

  @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 31 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Tim Hole (@TimHole) reported 31 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Yessi Bello-Perez (@yessibelloperez) reported 32 minutes ago from Ealing, England

  @virginmedia I’ve had REALLY bad connectivity all week. Please can you help? Have reset device to little avail. Ty

• 
  Urban Edge Capital (@UrbanEdgeCapit1) reported 35 minutes ago from Brentford, England

  @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

• 
  Billy Baxter (@will_i_am67) reported 35 minutes ago from Slough, England

  @virginmedia Called customer services at 6.30pm yesterday Sky sports now added. Lots of issues with WiFi at same time was on phone unable to load tivo box history appears to of been sorted. We will see in next 14days

• 
  maureen robert (@morish1) reported 42 minutes ago from Hillingdon, England

  @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

• 
  Andrew Burdett (@andburd) reported 56 minutes ago from Maidenhead, England

  Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mehrdad Yousefi (@MY21_Oracle) reported 5 minutes ago

  Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the UK telecoms group had likely mishandled millions of customer calls.

• 
  Christian Smith (@SmithChristian4) reported 8 minutes ago

  @lukerobins @virginmedia I can stomach the £2 difference in offering, not sure if it’s area based, but a £14 offer for an existing customer when a new one gets it much cheaper is where I draw the line. Virgin I DM’d you as requested and you’re yet to come back to me….

• 
  Minute Market (@Minutemarketio) reported 10 minutes ago

  Virgin Media Gets Fined 🫰 Virgin Media was hit with a £28 million, or roughly $37 million, fine by UK regulator Ofcom for repeatedly making it harder for customers to cancel contracts between 2022 and 2024. That is not just a consumer-rights story. It is a warning for telecom and subscription businesses that “retention tricks” can become regulatory liabilities. In a market obsessed with recurring revenue, cancellation friction is now a legal risk.

• 
  Mila (@LYCOICAT) reported 11 minutes ago

  @virginmedia since you’ve merged with o2 there service has spoiled and causing me immense distress you didn’t read my dm

• 
  Blah! Blah! Blah! (@djnikc) reported 14 minutes ago

  @ElJaffoGuzman @virginmedia you won't help still waiting for a reply myself

• 
  Kingofsalemsdaughter (@salemsdaughters) reported 18 minutes ago

  BBCs report on Virgin Media is 100% accurate. When I informed them that i had moved house to an area they did not cover they pushed me to stay until my contract ended. I had also had several technical difficulties to which they delayed any actions to fix the tech issues; what was the issue? i was unable to change my email. I call their customer service dep and neither of them were able to help me. This happened on several occasions Where i had to wait WEEKS for very easy to solve problems. @virginmedia

• 
  Activists & Agitators ✊️🖕 (@ActivistAgit8or) reported 20 minutes ago

  @Ofcom @CommsOmbudsman u sided with @Virginmedia in our complaint that exposed all of this abusive behaviour to customers. VM claimed a 3rd party was to blame for VM having the wrong address. Yet VM installed my mothers equipment at her 🏡 so how does that add up? U need investigated

• 
  Daithi (@daithigor) reported 24 minutes ago

  I used to be able to cancel Virgin Media over email. I have the emails to prove it. The last time I tried to cancel over email I was told they "changed the system" and had to ring to cancel.

• 
  Sir Rapid Rod (@RodRapid1784) reported 24 minutes ago

  @virginmedia is there a problem with phone signal atm

• 
  fatmogs1 🐎 (@fatmogs1) reported 26 minutes ago

  @virginmedia What about poor O2 customers who have been trying for months, with loads of wasted hours of listening to hold music, to unlock their accounts. I have been told 17 times now that it would be sorted, still not sorted. I think I’ll need to move all my family’s phones.