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Virgin Media

Virgin Media outages and service status in Staines, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Staines, including 1 direct report.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 18, 1:45 PM GMT+1.
  • 47% TV (47%)
  • 39% Internet (39%)
  • 7% Wi-fi (7%)
  • 5% Total Blackout (5%)
  • 3% E-mail (3%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 18: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Ealing, Wembley, Woking, Hounslow, Hayes, Richmond, Ashtead, Epsom, Addlestone, Camberley, Feltham, Kingston upon Thames, Bracknell, and Ruislip.

CityProblem TypeReport Time
Walton-on-Thames TV 4 hours ago
Ealing TV 1 day ago
Wembley TV 4 days ago
Woking Internet 4 days ago
Hounslow TV 4 days ago
Hayes TV 4 days ago

Nearby cities with recent reports

Hounslow

9 recent signals

4 days ago
Camberley

7 recent signals

4 days ago
Ealing

6 recent signals

1 day ago
Hayes

5 recent signals

4 days ago
Wembley

4 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • Johnlumb67
    John lumb (@Johnlumb67) reported from Richmond, England

    @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

  • iglu_sim
    simone clark (@iglu_sim) reported from Kingston upon Thames, England

    @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

  • fadermonkeyking
    Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

  • will_i_am67
    Billy Baxter (@will_i_am67) reported from Slough, England

    @virginmedia Called customer services at 6.30pm yesterday Sky sports now added. Lots of issues with WiFi at same time was on phone unable to load tivo box history appears to of been sorted. We will see in next 14days

  • morish1
    maureen robert (@morish1) reported from Hillingdon, England

    @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

  • will_i_am67
    Billy Baxter (@will_i_am67) reported from Slough, England

    @virginmedia good at persuading customers to stay with them just not very good at keeping promises. Several telephone calls to customer services still not activated request for Sky Sports can't even be certain new broadband speed has been implemented might need to contact @Ofcom

  • MitchM77
    Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Worcester Park, England

    @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

  • KlymkoNataliya
    Nataliya Klymko 🇺🇦🇬🇧 (@KlymkoNataliya) reported from Southall, England

    @virginmedia can you confirm if there's an outage in my area (area code 21)?

  • MarchetF
    Francesco Marchet (@MarchetF) reported from Brentford, England

    @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

  • jasonhier
    Jason Hier (@jasonhier) reported from Ealing, England

    @virginmedia Is service in London W13 working?

  • yessibelloperez
    Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia I’m afraid not. I did ask to speak to a supervisor/manager and they said they would submit this request. My question is: is there actually a fault or is this an ongoing issue? It seems to be the latter, tbh.

  • ValerieLondon18
    Valerie 🇮🇪 (@ValerieLondon18) reported from Epsom and Ewell District, England

    @virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century

  • FuzzyPixels
    Matt Gardner (@FuzzyPixels) reported from Slough, England

    Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑

  • educationforum
    Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

  • FuzzyPixels
    Matt Gardner (@FuzzyPixels) reported from Slough, England

    @MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues

  • yessibelloperez
    Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Thanks, John. No they didn’t confirm. All they said was that the issue *might* be fixed by August 2nd, which as you can imagine is far from ideal. Meanwhile, I’m also being charged a full month despite not having a reliable connection for over a week.

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

  • wowbaggerish
    (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

  • JacquelineCabl9
    Jacqson (@JacquelineCabl9) reported from Spelthorne District, England

    @virginmedia How do I cancel without more incurred costs and wasted time

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SniperRais
    COVENANT ENFORCER ENGLAND (@SniperRais) reported

    @Benleo @virginmedia yes they are not good at customer service .... they only have process for what the business doeballs call the happy path. I had to suffer these morons until I could retire , they were coming through the Grad systems and qualifications were replacing wisdom and experience.

  • AFCMan_Uk
    Dave Thorn (@AFCMan_Uk) reported

    @virginmedia It's ok. I'll be calling Virgin next week to discuss it, to see if you can match the deal I'm being offered (As a multi-year long-term customer!), or to switch ISPs.

  • PaulAllen007
    Sir Paul A (@PaulAllen007) reported

    @Benleo @virginmedia Wait til you try and cancel or move house. They are the absolute pits. Never use Virgin Media people

  • _kerryking_
    kerry (@_kerryking_) reported

    @virginmedia Unfortunately this is still an issue, comes up saying that we are fetching account details and after 15 minutes Error CS1012 appears, so so frustrating! Been going on since Thursday now!

  • Monapics
    Monapics.com (@Monapics) reported

    @Benleo @virginmedia They have been fined by the mediator in my case but still have not fixed a simple email issue. They have now been pulled up again to get it sorted from last year. Dealing with the Indian call centres have had no progress there, and only one person spoke understandable English

  • StephenPie
    Coxy 🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻 (@StephenPie) reported

    @Benleo @SteveMartin_TM @virginmedia That call centre is the worst.5 calls, online chat. Got it wrong every time. Bangalore rubbish

  • katesonly
    We need Restore Britain (@katesonly) reported

    @Benleo @virginmedia Avoid like the plague, if you move house before your contract is up & they don’t supply their service in your new area, they expect you to keep paying for receiving nothing, often 18 - 24 month contracts & they don’t make this clear. Sketchy service with sketchy coverage

  • womaninblue1050
    Marilyn (@womaninblue1050) reported

    @virginmedia Thanks. Now I know it’s the faults team I will call that option. That’s all I wanted to know. You cannot help as it’s not for me and I will now help the person it is for. You’ve always managed to help me in the past but you cannot on this occasion.

  • RHawkins05
    Richard (@RHawkins05) reported

    @virginmedia Still down and restarting has made no change, I have had no TV. Signal now since Wednesday afternoon

  • Jvnnypie
    Jenn♡🦋 (@Jvnnypie) reported

    @virginmedia Are you going to post about the new issue happening in north Lanarkshire currently? Apparently fixed tomorrow at 11am?? My tv only works on wifi?????? Wit am i supposed to ******* do stare at the CEILING