Virgin Media Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 12: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Wembley, Northolt, Bracknell, Ruislip, Slough, Aldershot, Farnborough and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Hammersmith |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Kingston upon Thames |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia did it the other day i don’t remember im afraid, since it’s an intermittent problem it’s hard to reboot it before it’s come back on
-
Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
-
Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@mnorris76 @virginmedia Get rid they are useless. Switched to sky and never looked back
-
Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia can you sort your service out please, fourth or fifth day in a row now wifi has dropped 2/3 times a day for the whole street
-
ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
-
Russ
(@rusblake) reported
from
Hillingdon, England
The real breaking news would be if they didn’t go down for a solid 3 months.... this ‘news’ seems to be be every other day #virginmediadown #virginmedia
-
Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia what’s actually wrong with your advisors twice this morning I’ve spent over 25mins on the phone and for your advisors to hang up on customers and think that’s not going frustrate customers when you can’t train them accordingly!
-
Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
-
Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
-
Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
-
ruthless
(@chopper2fit) reported
from
Bracknell, England
@virginmedia I would never ever recommend your broadband service to anyone !! Constant issues! Came back to you from sky as was promised a much better service !! Guess what it’s worse than ever
-
John David
(@johnedavid) reported
from
Egham, England
I’ve been a @virginmedia customer for years, and now feel foolish for suggesting that my wife and daughter use Virgin after their contract with another company expired. Not sure I can face contacting them again tomorrow. #completelashup #awfulservice #virginhatescustomers
-
james dunn
(@jdunnlondon) reported
from
Ealing, England
@virginmedia And it’s down again! @virginmedia this keeps happening
-
James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
-
John David
(@johnedavid) reported
from
Egham, England
Outraged! Spent 1 hour on the phone trying to sort out an order for two @virginmedia mobile phones. On top of 2 hours yesterday. Still not resolved, and can’t cancel the order without passing me on to a third customer service agent. Worst service ever! #virginhatecustomers
-
Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia Can you send me customer service email address?
-
alison homewood
(@alisonwonder2) reported
from
Ealing, England
@VMSolutions_ I emailed you 3 weeks ago to get a broadband upgrade (as you would not take phone calls). I now have a letter from Customer Resolutions asking me to call, and the phone number provided “is not supporting voice calls”. @virginmedia is SO USELESS. PM me!!!!
-
Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
-
Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Big t
(@spurs4life2019) reported
@virginmedia Well I've read other people's comments who had the same problem, and there was nothing u could do
-
REast
(@REast65574601) reported
@virginmedia Appreciate neither you nor the guys on the forum can fix the problem, the issue obviously lies with the tech side, or their admin. Very disappointed it happened in the first instance with no warning or explanation why it happened.
-
Kirsty Richards
(@82ladyK) reported
@virginmedia No but they agreed the bill sent to me needed to be reduced. I think it should be cancelled completely with the ongoing catalogue of errors. @Virgin no return call, no idea what resolution will be reached & I can’t keep spending hours on the phone. #writeOff #FairThingToDo
-
Terry Urbanczyk
(@TerryUrbanczyk) reported
Hi @virginmedia what network does Virgin Mobile use? Is it o2 or Vodafone still?
-
ᴊᴏᴅᴇᴄɪ
(@thejoshuajoseph) reported
@virginmedia just switched from hub 3 m200 to hub 4 gig1 yesterday around 5pm and the network speed has be between 80-500m. Does it take a while for gig1 to take effect as I don't see why I'm paying for the upgrade if I'm not getting the minimum speed promised
-
Gravecat~🖤🤍💜
(@Gravecat) reported
@virginmedia My biggest complaint is that 90% of the time, any kind of downtime happens between the hours of around 2am-5am. It's consistently within those hours enough times to blatantly not be "unexpected" or "unplanned", and yet, never any word of it on the service status page.
-
Nick Briggs 🌳
(@NickBriggsNFFC) reported
@virginmedia can you tell me why the red button feature is down AGAIN
-
Kirsty Richards
(@82ladyK) reported
@virginmedia I phoned today & was told things would be looked into as after making an error & disconnecting me in July, the home move team failed to cancel services on my move date! I was told I would be called back. That was at 11.50am today & still no call🤔 not sure how @Virgin can charge
-
Julie McCarthy
(@handbagsnshoes) reported
Exceptionally rude cold marketing call from virgin media my Internet provider just now @virginmedia shocking service yet again
-
Catherine Mayer
(@catherine_mayer) reported
@athenastevens @virginmedia Cassandra @cass19may foresees not only her own suffering as a #VirginMedia customer but the disaster that will befall all in the city dependent on its services. Will the great goddess Athena intercede on her behalf?