Virgin Media Outage Report in Staines, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Staines come from postal codes TW18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hammersmith, Bracknell, Slough, Hounslow, Greenford, Wembley, Ashford, West Byfleet, Camberley, Uxbridge, Feltham, Hayes and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
-
Andrew Burdett
(@andburd) reported
from
Maidenhead, England
Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?
-
Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
-
Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
-
Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
-
Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
-
Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
-
Urban Edge Capital
(@UrbanEdgeCapit1) reported
from
Brentford, England
@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
-
Umar 馬 ➡️ 🇨🇭
(@UF1902) reported
from
Hounslow, England
@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
-
Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
-
eamorugby
(@HoarseRoar) reported
from
Slough, England
@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
-
Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
-
Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
-
Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Alex
(@FreudianBlip) reported
@virginmedia The only thing slower than my connection is your helpline. Thanks for very little, unreliable in broadband and customer service it seems.
-
Adam Robson
(@Uncivilzation) reported
@virginmedia You know the worse part. I’m a customer of 15 years and I’m having to wait 2 weeks and to top it off I couldn’t work and missed out on £24,000 profit because of not being able to use the internet from my PC!
-
Sue Thomas
(@suethomas) reported
@virginmedia Hi, you keep asking me to complete a post-installation feedback survey but sadly the link doesn't work and the little wheel just goes round and round. So my feedback is that your feedback page is broken. Please send me a better link and I will happily do it. thanx
-
H.
(@haklava) reported
I dunno what’s going on with @virginmedia but they’re awful providers.
-
Rhi♡ (fan account)
(@trulyyygrande) reported
MY WIFI IS SO BAD VIRGIN MEDIA UR SHITE
-
Two Neurons
(@TwoNeuronstream) reported
4/ let's talk about that "promise" and the platitudes @virginmedia uses to attempt to mollify customers. One rep said he "promised" this issue would be resolved. But you know, it wasn't. I knew it wouldn't be. So I asked him to clarify how he plans to keep this promise...
-
Two Neurons
(@TwoNeuronstream) reported
@virginmedia Virgin: PAY NOW! Customer: Refund me the money you owe me. Virgin: we'll pay in 2 or 3 months.
-
Peter Hoey
(@hoeyie) reported
@CraigLUFC77 @virginmedia @virginhelp That’s because they are a joke, zero customer service I’ve had an ongoing issue since November, still not resolved and not one email replied to. Cancel you direct debit, I’m sure they will contact you. Screen shot everything as they will lie about conversations
-
kaneda
(@thatguykaneda) reported
@justine_biggs @arabbadger @virginmedia Make a complaint on their website. They'll close it without making any effort to contact you. After 8 weeks you can escalate to cisas who should be able to get you compensation. I'm going through this process at the minute. It's the only way you'll get anything out of them.
-
Lennon
(@Lennon_Woodall) reported
@virginmedia please help me out this wifi is terrible