Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 11/25/2025 18:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Epsom, Aldershot, Feltham, Barnes, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham and Camberley.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them

  • RobHPayne @RobHPayne 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RobHPayne) reported from London, England

    @virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?

  • HarrisonsDeli Harrison's Deli (@HarrisonsDeli) reported from Ealing, England

    @virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!

  • Cdnchick74 Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?

  • gemmajarrett Gemma Jarrett (@gemmajarrett) reported from London, England

    @virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?

  • UB5simon Simon Bye 🎪🔶 (@UB5simon) reported from Southall, England

    @NIAbbot Virgin Media has been down for me since Wednesday morning...

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.

  • WillHeadley1 Will Headley (@WillHeadley1) reported from Esher, England

    @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

  • andy00169146 andy (@andy00169146) reported from Richmond, England

    @virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!

  • Strattsy51 Steve ✊🏻 (@Strattsy51) reported from London, England

    @virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.

  • nicmac_design nicole mcpolin (@nicmac_design) reported from Hillingdon, England

    @virginmedia can you let me know what’s happening with my internet? Down for hours & the service status online reckons it’s perfect - bored of this constant issue 💤💤

  • sparklepixxie Linda Wroth ✯ (@sparklepixxie) reported from Egham, England

    @virginmedia @virginhelp After waiting an hour & half on the phone!! Not even bothering to help us! .. You put us on hold 3 times then! Then you hang up!!! 🤬😤😡 ... Its disgusting! Loyalty means NOTHING!! #cancelling #BYE 👋🏻

  • rita_capaldo Rita capaldo (@rita_capaldo) reported from Brentford, England

    @virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Hillingdon, England

    @virginmedia The WIFI and signal has been down in my area for over 4 days ... YET you have the audacity to send me a letter claiming you will be increasing my monthly bill? Who is running your company and are you having laugh?

  • andy00169146 andy (@andy00169146) reported from Spelthorne District, England

    @virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.

  • WoleAdesemoye Wolé Adesemoye (@WoleAdesemoye) reported from Hammersmith, England

    @virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia

  • ricey1974 john rice ✊ (@ricey1974) reported from Spelthorne District, England

    @virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • d15t0rted Sarah (@d15t0rted) reported

    @virginmedia I’m trying to get hold of an agent to speak with, can somebody help please? My connection has dropped 3 times in the last hour and I’m trying to work from home. It’s pretty urgent. Thank you.

  • stuartdrury69 Stuart Drury (@stuartdrury69) reported

    @virginmedia Thanks for nothing, you've just lost a long standing customer.

  • Shaunwatson89 Shaun watson (@Shaunwatson89) reported

    @virginmedia 4weeks for broadband, wait time for install 3weeks extra, live in flat need neighbor permission Im informed from O2 (local shop) that its on priority, The neighbor had been contacted but no update from virgin Last contacted from virgin 2nd and still nothing back Help

  • Bmillinery Miss B (@Bmillinery) reported

    @virginmedia after being assured my account was cancelled by various different departments you have taken another payment after the end date. I don’t seem to be able to find any way to contact you regarding this. Can you help me.

  • haterofmankind Jesus Christ (@haterofmankind) reported

    @virginmedia Yes I do. Dublin to be precise. I notice now, the phone no they used is the same as used the last time they contacted me. How difficult can it be for say, a media giant, to maybe have a word in the right ear and put these con artists down?

  • MissMJLo MissMJLo (@MissMJLo) reported

    @virginmedia I need to speak to someone at VM to discuss a death of an account holder. I've tried for over 24hrs and no response. Incredibly upsetting!! 150 is closed and I need to update details. Shocking Customer service

  • _GIFTSpromo_ GIFTSpromo (@_GIFTSpromo_) reported

    @virginmedia Did you actually take "surely you ain't too stupid to know the consequences of not doing so" as a personal insult? LOL! You must know if someone threatens legal action against your company, you are required to inform the legal team and not doing so can have serious consequences!

  • KatHarris42 Katrina Harris MA (@KatHarris42) reported

    @virginmedia How do I contact a member of your team to cancel my services, I have worked through my account and can't find a chat function or a 'contact us' !

  • Stantonator82 Michael (@Stantonator82) reported

    @virginmedia You advised to call the above number, yet the service is closed! It didn't even ring. Again another example of how we should trust in virgin and it's services and support! Plus I tried calling your main number to be waiting once again without speaking with anyone.

  • Heather23461891 Heather Baxter (@Heather23461891) reported

    @virginmedia There were many outages in Bristol that evening. I'll try service checker next time, thanks.