Virgin Media Outage Report in Staines, Surrey, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Slough, Tadworth, Hammersmith, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, Hounslow, Greenford, and Wembley.

City	Problem Type	Report Time
Slough	Internet	6 hours ago
Tadworth	Wi-fi	15 hours ago
Slough	Internet	17 hours ago
Slough	Internet	17 hours ago
Tadworth	Wi-fi	22 hours ago
Slough	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿) (@LGBTSwift13) reported 4 minutes ago from Hillingdon, England

  @virginmedia i don’t tend to Tweet at brands much, but i’m actually disgusted by your mobile team. my direct debit was cancelled, i wasnt told about it, and then my service suddenly stops! had to call to find out it was blocked because the direct debit was closed! unbelievable!

• 
  Debi Brown (@debi_feltimo) reported 6 minutes ago from Maidenhead, England

  @virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!

• 
  Benjamin Owens (@OwensBenjamin) reported 6 minutes ago from Hammersmith, England

  @VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

• 
  Rob Allan (@roballan07) reported 6 minutes ago from Maidenhead, England

  @virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.

• 
  Grant Baartman (@gb20man) reported 9 minutes ago from Bracknell, England

  @virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.

• 
  Rasta Fou (@Rasta_Fou) reported 12 minutes ago from Kingston upon Thames, England

  @virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.

• 
  Rugged Land Specialist: Arthur Tolmie (@CaptnBeard) reported 14 minutes ago from Windsor, England

  Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.

• 
  MarkBlunden (@markblunden) reported 18 minutes ago from Maidenhead, England

  @virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!

• 
  Debi Brown (@debi_feltimo) reported 18 minutes ago from Maidenhead, England

  @virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home

• 
  Athletics Statto (@athleticresults) reported 20 minutes ago from Southall, England

  All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!

• 
  BeardAssassinX Gaming (@BeardAssassinX) reported 23 minutes ago from Richmond, England

  @virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂

• 
  Rasta Fou (@Rasta_Fou) reported 25 minutes ago from Kingston upon Thames, England

  @virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog

• 
  Shaz (@Housewife6) reported 30 minutes ago from Hammersmith, England

  @virginmedia we have been without broadband, tv and phone for 2 days now😞 we are running out of data on our phones we r all on #virginmobile unlimited data would help us all right now!

• 
  Rochdale Cowboy (@Rochdale_Cowboy) reported 31 minutes ago from Maidenhead, England

  @UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.

• 
  Greyman (Gary A) (@GaryAblett3) reported 34 minutes ago from Kingston upon Thames, England

  @virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.

• 
  Martha D'Arthur (@MarthaDArthur) reported 35 minutes ago from Hounslow, England

  @mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively

• 
  𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿) (@LGBTSwift13) reported 35 minutes ago from Hillingdon, England

  @virginmedia they told me it was because my direct debit had been cancelled (not by me though) and that, as a result, my service had been stopped. i’m more shocked that you have the ability to shut down the phone of someone with a disability with no warning. no text, letter, call, email etc

• 
  Jack Holliday (@JHollid) reported 40 minutes ago from West Molesey, England

  @GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠

• 
  Tony Holder (@bigtoneuk) reported 49 minutes ago from Kingston upon Thames, England

  Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail

• 
  Emily Edwards (@EmilyEd03367074) reported 55 minutes ago from Brentford, England

  30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eloisa Rodrigues (@eloisarod) reported 3 minutes ago from Tottenham, England

  @virginmedia There seem to never be a problem, and yet everyday the internet drops out…

• 
  Brontë Appleby (@BronteAppleby) reported 4 minutes ago

  @virginmedia Thanks for this KF. Just to clarify that I can't put my email address/password in at all when I use webmail to sign in - it goes straight to the error message when I click the email button. Does that impact what I need to do with My VM? Thanks again.

• 
  APvoiceovers (@apvoiceovers) reported 10 minutes ago

  @virginmedia Can't access my mail. Keeps telling me it can't sync and I can't access it via the web browser either. Service Problems??

• 
  Scottish agus moiteil 🏴󠁧󠁢󠁳󠁣󠁴󠁿 saor Alba (@scottishlass1st) reported 11 minutes ago

  @virginmedia What is showing is never been out for deliver but estimated time 6th Dec. As in Monday gone. Same old story when you contact them.

• 
  Tito Payne (@PayneTito) reported 15 minutes ago

  @virginmedia Test line says there are issues. Whe know that as we have had no internet or very sporadic internet for 5/6 days now.

• 
  A.❄⛄ (@ghosthermione) reported 18 minutes ago

  @virginmedia @VirginMediaIE i mean *you* reached out, here? 🤨 so... @VirginMediaIE who do i contact to get my plan reevaluated, the web chat didnt go anywhere when i tried the other day, and the plan selector thing isn't letting me select the same price as an existing customer

• 
  Kunwar Singh (@knishantsingh) reported 19 minutes ago

  @virginmedia internet not working in E11 again.. without any known issues or status in your website… what’s going on?

• 
  ComplyMe Ltd (@ComplyMe1) reported 19 minutes ago

  @virginmedia - no business broadband since 25 November and absolute no customer service no response to raising faults via their website. This is appalling customer service where it is impossible to speak to anyone.

• 
  Rob Lang (@brainwipe) reported 22 minutes ago

  @tjrobinson @virginmedia They lied to me over bandwidth and latency. I'll never go back.

• 
  Andrew Billen (@andrewbillen) reported 24 minutes ago

  @virginmedia I have been on that too, I am afraid. People reach the same stalemate, being told the email service was sold to Talk Talk, who don't talk to Virgin Media engineers or VM customers. Do you have a direct line?