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Virgin Media outages and service status in Staines, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Staines, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received May 8, 3:51 PM GMT+1.
  • 75% Internet (75%)
  • 9% Total Blackout (9%)
  • 6% Wi-fi (6%)
  • 5% E-mail (5%)
  • 5% TV (5%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 8: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Slough, Southall, Richmond, Hounslow, Wembley, Woking, Greenford, Northolt, Leatherhead, Laleham, Weybridge, Brentford, Camberley, Walton-on-Thames, and Addlestone.

CityProblem TypeReport Time
Slough Wi-fi 4 hours ago
Southall Internet 1 day ago
Slough TV 1 day ago
Southall Internet 2 days ago
Richmond Internet 2 days ago
Hounslow Total Blackout 2 days ago

Nearby cities with recent reports

Southall

7 recent signals

1 day ago
Slough

3 recent signals

4 hours ago
Hounslow

2 recent signals

2 days ago
Wembley

2 recent signals

2 days ago
Richmond

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • yessibelloperez
    Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England

    @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

  • MarkAlexKeller
    Mark A. Keller (@MarkAlexKeller) reported from Hillingdon, England

    @ThreeUKSupport So does it only work when Three Wi-Fi is available? On Virgin Media it always asks me to login then says it should have logged me in automatically.

  • P4TTL
    Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

  • Johnboy82903002
    John carroll (@Johnboy82903002) reported from Brentford, England

    @virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

  • Johnboy82903002
    John carroll (@Johnboy82903002) reported from Brentford, England

    @virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days

  • wowbaggerish
    (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

  • pool1206
    kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported from Kingston upon Thames, England

    @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

  • Johnlumb67
    John lumb (@Johnlumb67) reported from Richmond, England

    @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

  • unknown45523435
    💋unknown💋 (@unknown45523435) reported from Hillingdon, England

    Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

  • HaiderAlRekabi
    Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported from Spelthorne District, England

    @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

  • jtdavies
    John T Davies 💙🇺🇦💛 (@jtdavies) reported from Hounslow, England

    @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

  • U2Gorilla
    Snatch (@U2Gorilla) reported from Southall, England

    Possibly the worst service Iv ever experience by @virginmedia signed up to a new contract on 4/08/22. Installation engineer was due today, no contact from virgin. called call centre on the phone for 56min multiple transfers asked to redo everything including provide bank details

  • UF1902
    Umar 馬 ➡️ 🇨🇭 (@UF1902) reported from Hounslow, England

    @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

  • thefitebegins
    jrd1982 (@thefitebegins) reported from Hillingdon, England

    @virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?

  • morish1
    maureen robert (@morish1) reported from Hillingdon, England

    @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

  • TomboBrewster
    Tom Vincent (@TomboBrewster) reported from Egham, England

    Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PlottwistPandit
    PlotTwistPandit (@PlottwistPandit) reported

    @virginmedia Trying to cancel my contract or explore options but stuck on the Phone to your customer care listening to music for 2 hours!! How is this okay?

  • crispinlewis
    Chip Lewis (@crispinlewis) reported

    @katybye007 @virginmedia Ive been waiting 3 hours!!!!! Need to renew/cancel contract urgently. This is beyond a joke!!!!!!!

  • Dgjbear1
    Dgjbear (@Dgjbear1) reported

    @virginmedia How do I direct message you? Gave up 90 mins on call waiting this morning to speak to your god awful customer service. Trying again now. 17 mins and counting Zoe!

  • Usheen1
    Oisín (@Usheen1) reported

    @adrianweckler The question is will their router support modem mode? Virgin media hub 5x is a dud

  • AndyRunningman
    Andy (@AndyRunningman) reported

    @virginmedia how long is the wait for customer services. Been on hold for 30mins. Have a problem with my tv box. Non of the diagnostics works. Been like it for weeks. Loosing the will to live trying to fix it!

  • crackersmackerx
    Crckersmckerx (@crackersmackerx) reported

    DOWN WITH CORPORATIONS (My virgin media is down)

  • Manpreet_Princ5
    MaNpReeT SinGh (@Manpreet_Princ5) reported

    @virginmedia @Virgin raised a case DLP-1173743. Paid upfront for 15 months internet services and you have suspended my line. Sent emails for more than 5 days ago still no support. May need to reach out to @tdrauae

  • saoirseisla
    Isla (@saoirseisla) reported

    @virginmedia I’ve been without wifi for 10 days. All I am being told is that they don’t know when it’ll be fixed. I work from home and have been unable to get anything done because I need wifi. I’m a week behind. I need it fixing asap. The problem isn’t my end it’s yours.

  • Omersaeela
    👾 (@Omersaeela) reported

    Hi @virginmedia my account has been locked and I’ve been trying to contact support for over 3 hours with no response. I urgently need help because I’m trying to set up my new WiFi device. Calls are not being answered either. Terrible customer service 👎

  • LSquad17045
    @Live Chat Squad (@LSquad17045) reported

    @richbutz l am from virgin media customer service.