Virgin Media outages and service status in Staines, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Woking, Slough, Richmond, Southall, Northolt, Leatherhead, Laleham, Wembley, Hounslow, Weybridge, Brentford, Camberley, Walton-on-Thames, Addlestone, and Maidenhead.

City	Problem Type	Report Time
Woking	Internet	4 hours ago
Slough	Internet	8 hours ago
Richmond	Internet	2 days ago
Woking	E-mail	2 days ago
Southall	Internet	2 days ago
Slough	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Tim Hole (@TimHole) reported 7 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Ash まじめ (@ASHVllN) reported 7 minutes ago from Esher, England

  @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

• 
  Lee Neale (@lhntennis) reported 10 minutes ago from Richmond, England

  @virginmedia Over a week now and still an intermittent service. Anyone else in Twickenham having problems? We have a new hub, new tv box, we have had a technician call and still intermittent TV and wifi. Do better #dobetter #virginmedia #twickenham

• 
  Snatch (@U2Gorilla) reported 13 minutes ago from Southall, England

  Requested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.

• 
  Ravinder Judge (@judge_ravinder) reported 17 minutes ago from Hounslow, England

  @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 18 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Tim Hole (@TimHole) reported 18 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Tinders (@safctinders) reported 18 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Stuart the Copywriter (@StuartTarn) reported 19 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 20 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  J (@not_on_fire) reported 20 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 20 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 26 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  Oliver Fatyol (@IstvanOFatyol) reported 28 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

• 
  Becky Morrish (@BeckyMorrish13) reported 32 minutes ago from Camberley, England

  Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

• 
  🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️‍🌈🦒 (@TimmyLDN) reported 37 minutes ago from Ealing, England

  @virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 45 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Ravinder Judge (@judge_ravinder) reported 53 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

• 
  Jacqson (@JacquelineCabl9) reported 54 minutes ago from Laleham, England

  @spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad

• 
  Mustakim. (@Mustxkim) reported 58 minutes ago from Brentford, England

  @virginmedia Wi-Fi is SO BAD. I’ve check service status online it says it’s fine but I hasn’t been working for 2 hours now. Wtf is you lot doing. It’s been disturbing for weeks now too.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SimulatorMan (@man_simulator) reported 6 minutes ago

  @virginmedia any updates on loss of service in my area. As im classed as vunberbul customer amd its been down sence like 3pm yesterday and im pissed off as always happens all the time with Virgin Media !!!

• 
  David Richards (@DWRICHARDS) reported 8 minutes ago

  @virginmedia Thanks so much. Who should I ask for?! Current promise via Chat is a chq within 30 days. The problem with contacting Virgin Media by phone or online when you are a former customer chasing a refund is that it is difficult to get past your security checking if it's an old a/c.

• 
  Stanley Percival Simmonds (@simmo1024) reported 8 minutes ago

  In addition, ISP have controls that block content. Virgin Media for example have a fairly fine-tunable system. If you go into any school of college, their internet is filtered. The technology exists to enable the bill payer to control internet access. But of course this is not, and never has been about protecting children, it is about digital ID.

• 
  Tariq Mahmood (@tariqm786) reported 11 minutes ago

  @virginmedia No.. I called at 14.35 and was told I’ll be sent a text message once fixed as there is an issue in the area.

• 
  entrustTMF (@entrustTMF) reported 11 minutes ago

  @karenwi17092279 Sorry to hear that, not good 😔 Yes, we rely on these things more than we realise... I had forgotten the printer, the TV box, my Spotify, heating controller, etc. all use the WiFi and workarounds for all of them need to be fashioned or just abandoned until @virginmedia fix it

• 
  Aidan Costello (@aidan_codtello) reported 12 minutes ago

  @virginmedia I still have not received a payment I should have received on referring my father to switch to Virgin and he should have had a payment too. Our broadband has been poor this week and I hope it will be better this week.

• 
  Bob Moore (@RNM1947) reported 12 minutes ago

  @virginmedia @Craig_A_D Had 6-7 months of issues with my Virgin Media system, still payed my monthly bill and still waiting to be compensated. Not good enough.

• 
  Jacqson (@JacquelineCabl9) reported 14 minutes ago from Laleham, England

  @spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad

• 
  Jason Caine Smith (@jasoncainesmith) reported 15 minutes ago

  @VirginMedia No response on X or WhatsApp after hours. Cannot get through by phone due to your system issue. This has left an elderly customer without TV all day. Completely unacceptable. If I don’t get a response shortly I will be making a formal complaint.

• 
  twocakesdakes (@2cakesdakes) reported 16 minutes ago

  @virginmedia absolutely **** company. Don't look after their loyal customers. Trying to cancel phone line and going to charge extra for smaller package. Just **** off