Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Hammersmith, Northolt, Bracknell, Ruislip, Ealing, Camberley, Slough, Aldershot, Farnborough, Ashtead, West Molesey, Southall and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Wembley |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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Adam Jamal
(@ONI_Assassin) reported
from
Hammersmith, England
@virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed
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Vimal Kataria
(@vim102) reported
from
Brentford, England
@sumitpatel84 @virginmedia Contact customer support or @Nickladwa
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN
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Martin Compton
(@mecompton74) reported
from
Maidenhead, England
@virginmedia pathetic... entire service cancelled for six days without any notice... for repairs! 🤣 Awful company... @richardbranson you really need to be more careful about who gets to deliver franchised services under your Brand’s name. Truly awful... again!
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.
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Emma Jones
(@Emmajones79) reported
from
Kingston upon Thames, England
@virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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DJ SEMO 🍦
(@DJSemo) reported
from
Hillingdon, England
Second time my @virginmedia has gone down right as #GamesOfThrones comes on! 😤
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work
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Shakeel
(@Shakeel655) reported
from
Slough, England
@virginmedia The connection isn't working properly,I have to restart hub 3 or 4 time of the day,so no anymore call to virgin support for internet because they say same just restart hub,waiting for finish my contract and move to other network
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
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Alan Wheeler
(@alanandline) reported
from
Richmond, England
Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Hi @virginmedia, one of your utility boxes on Oxford Road #teddington (TW11) has been knocked over and has metal and wires exposed. Please send someone to fix ASAP. Have informed local council’s Highways team too.
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Tariq Khan
(@TariqKhanOne) reported
from
Burnham, England
Day by day service standards are decreasing for virgin. #virginmobile @virginmedia
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Malachy Magumcia
(@MalachyMags88) reported
@virginmedia Hi so I will just wait and not have internet for 10 days? I am not able to connect to any devices at all. Even catch up on tv doesn’t work. Surely you wouldn’t expect me to pay for the loss of service for over a week if a technician can only come on the 6th of March?
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Malachy Magumcia
(@MalachyMags88) reported
@virginmedia To help facilitate a quicker resolution for this please as I cannot afford not to have internet for a day!
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Jonathan Ford
(@jdford392) reported
@virginmedia I have a Hub 4 and the white light is just pulsing. When the Hub is rebooted I have a connection for around 20 minutes then the light starts pulsing white again. It was rebooted 12 times yesterday, this does not fix the issue
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matt new
(@mattnew74) reported
@virginmedia have you made provisions for extra staff for 1st March to be able to cope with the influx of calls and messages for customers to terminate their contract with @virginmedia
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GarfieldLeChat
(@GarfieldLeChat) reported
@virginmedia Still not working 24 hours later the app said I could book a technician surprise surprise it now says wait another 7 hours to book one. Is there any part of your customer service which is customer focused?
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Malachy Magumcia
(@MalachyMags88) reported
@virginmedia Please can I request a service priority on this if ever a technician becomes available in the next 24 hours
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Donald 🏴🇪🇺
(@inferno1979) reported
@virginmedia It’s not a billing issue, it’s a crap app issue, sort it please
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ILukkaaaaaa
(@LukkaaI) reported
@virginmedia So are you going to give compensation as I'm paying for a service that I'm not getting?
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Dan White
(@SpeedBladee) reported
@virginmedia, what has happened to customer loyalty? Just got off the phone to one very rude person and one who just stuck to his script about the price increase(disgusting, btw) and the new customer deal of £39.99 for the 1gig internet. Which your call centre lied to me about.
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Gregg Campbell
(@greggsmeg) reported
@ViaplaySportsUK I’m having issues logging into the app. Existing customer through @virginmedia. I’m currently watching it on my tv but won’t recognise my details on the app.