Virgin Media outages and service status in Staines, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Southall, Woking, Addlestone, Ealing, Hayes, Walton-on-Thames, Wembley, Northolt, Greenford, Richmond, Hounslow, Ashtead, Epsom, Camberley, and Feltham.

City	Problem Type	Report Time
Southall	Internet	12 hours ago
Woking	TV	18 hours ago
Addlestone	Wi-fi	1 day ago
Ealing	Internet	1 day ago
Hayes	Internet	1 day ago
Walton-on-Thames	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Andrew Burdett (@andburd) reported 7 seconds ago from Maidenhead, England

  Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?

• 
  Matt Rose (@mattrose18) reported 3 minutes ago from Camberley, England

  @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

• 
  Yessi Bello-Perez (@yessibelloperez) reported 8 minutes ago from Ealing, England

  @virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.

• 
  Francesco Marchet (@MarchetF) reported 11 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Kevin Plummer (@plummerkevin1) reported 17 minutes ago from Richmond, England

  @martynenglish2 @virginmedia They have a catastrophic reputation around here ... speeds great in theory but always down, slow and out of order as I see from local shops.

• 
  Yessi Bello-Perez (@yessibelloperez) reported 18 minutes ago from Ealing, England

  @virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 23 minutes ago from Hounslow, England

  Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?

• 
  𝓓 𝓪 𝓶 𝓲 𝓮 𝓷 (@DamienPSmith) reported 25 minutes ago from Bracknell, England

  @virginmedia how soon before that issue is resolved? I’m in the RG12 area? Trying to work from home

• 
  Sharon Leaver (@leaver_sharon) reported 32 minutes ago from Bracknell, England

  @virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor

• 
  J (@not_on_fire) reported 32 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Flo (@Flozephine) reported 34 minutes ago from Bracknell, England

  @virginmedia no broadband in RG12 for over an hour - can’t report on your service status page as it appears down? Any update gratefully received 🙏🏻

• 
  Nataliya Klymko 🇺🇦🇬🇧 (@KlymkoNataliya) reported 37 minutes ago from Southall, England

  @virginmedia can you confirm if there's an outage in my area (area code 21)?

• 
  Ravinder Judge (@judge_ravinder) reported 37 minutes ago from Hounslow, England

  @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

• 
  Jacqson (@JacquelineCabl9) reported 38 minutes ago from Spelthorne District, England

  @virginmedia How do I cancel without more incurred costs and wasted time

• 
  💋unknown💋 (@unknown45523435) reported 40 minutes ago from Hillingdon, England

  Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

• 
  Jason Hier (@jasonhier) reported 44 minutes ago from Ealing, England

  @virginmedia Is service in London W13 working?

• 
  mara penzo (@magma62) reported 45 minutes ago from Brentford, England

  @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

• 
  Ravinder Judge (@judge_ravinder) reported 55 minutes ago from Hounslow, England

  @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

• 
  James Brown (@JammieBun) reported 59 minutes ago from Hillingdon, England

  Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

• 
  Yessi Bello-Perez (@yessibelloperez) reported 59 minutes ago from Ealing, England

  @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  130 Charges (@LunchpailD) reported 2 minutes ago

  @virginmedia @PeteUK7 Example number infinity that we don’t hate corporations enough. Go **** yourself, and then shoot yourself into the sun, @virginmedia.

• 
  Daniel Casey (@DanielCasey7) reported 5 minutes ago

  @virginmedia @JamieGBarry @virginmedia we shouldn't have to move through three call centre departments, 20 requests to cancel the contract only to be hard sold a more expensive contract, eventually the cancellation request is accepted, then the retentions dept can actually offer a fair deal.

• 
  GR-Bear🏆x55 (@GR_BEAR1979) reported 6 minutes ago

  @virginmedia @JamieGBarry Absolute pish !!! I had an introductory offer of £94 for 18 months !! Then it jumped to £205 😵😵. Exact same package. Looked at recontract - offered less services, slower broadband etc for £170. Don’t believe the recontract nonsense, it’s still expensive and a lesser service

• 
  Jake Smalley (@JakeSmalley22) reported 8 minutes ago

  @JamieGBarry @virginmedia Hello. I had the exact same. Let the contract end. Give the box etc back. Then sign up as a new customer. Mines gone from 69 wanted 120 now as new customer it's 26.99. I had new box with 3 days pal

• 
  Vicky Leigh (@vickiferris) reported 10 minutes ago

  @virginmedia "I can open a new complaint". No please resolve the first complaint. This is actually painful at this time. Why does some agent say one thing and then another one say another

• 
  Mikey Molfessis (@mikey_mol) reported 10 minutes ago

  @virginmedia Have done this. Have unplugged for 5 minutes and still bad. It is as bad as it was on Monday

• 
  cycling (@mauddgg_1) reported 13 minutes ago

  @JamieGBarry @virginmedia Terrible. They should be banned to do this. So many old people are paying so much!

• 
  Noëlle Ombre de la Rue (@noelle_nole1) reported 17 minutes ago

  @PeteUK7 @virginmedia The most frustrating for me was trying to cancel my husband’s mobile phone contract. In the end I lost it and told them they could sue his estate. As if by magic a supervisor appeared and sorted it out.

• 
  Dr Stuart Woolley (@FractalDoctor) reported 17 minutes ago

  @PeteUK7 @virginmedia Had exactly the same situation last year with a close relative. Complete shambles that took many mails and waiting on hold on the phone to resolve, then sending back boxes of crap that would no doubt go into landfill. I'd recommend avoiding them at all costs, for anyone.

• 
  mick auckland (@korky69) reported 18 minutes ago

  @PeteUK7 @virginmedia reminded me of when my dad passed away with the then "orange" mobile network, called to cancel and pay the outstanding balance, they insisted on speaking with the account holder? explained he had died, they still demanded to speak to him! never the less the bill was left unpaid