Virgin Media Outage Report in Staines, Surrey, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Tadworth, Slough, Hammersmith, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, Hounslow, Greenford, and Wembley.

City	Problem Type	Report Time
Tadworth	Wi-fi	1 hour ago
Slough	Internet	3 hours ago
Slough	Internet	3 hours ago
Tadworth	Wi-fi	8 hours ago
Slough	Internet	10 hours ago
Slough	Internet	11 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported 51 seconds ago from Brentford, England

  @virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...

• 
  Just Clear (@justclearuk) reported 3 minutes ago from Richmond, England

  @virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.

• 
  Gerasimos Klaoudatos (@Makis39277470) reported 3 minutes ago from Richmond, England

  Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???

• 
  Ben Prouty (@proutyben) reported 4 minutes ago from Richmond, England

  @virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!

• 
  Corinna Reilly (@corinnareilly) reported 7 minutes ago from Old Windsor, England

  @virginmedia complete jokers. Cut all our services off despite payment and now on hold for over an hour on phone and chat - major fail. Zero customer service

• 
  Michaela (@MickeyMullins11) reported 14 minutes ago from Hillingdon, England

  @virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving

• 
  diviyesh shah (@pharmr5) reported 19 minutes ago from Brentford, England

  @virginmedia once again broadband down. Working from home, when will it be up and running again?

• 
  Donnchadh (@dkurland92) reported 21 minutes ago from Brentford, England

  @virginmedia hey is there a problem with the internet in NW London it’s very slow today ?

• 
  Toby-Wan Kenobi (@toby_goodwin97) reported 23 minutes ago from Kingston upon Thames, England

  @virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!

• 
  XAVIER FERNANDES (@XAVIER2009KY) reported 24 minutes ago from Hounslow, England

  @virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.

• 
  Sindy Grewal (@sinders25) reported 26 minutes ago from Esher, England

  @virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.

• 
  Lisa Ward (@LisaWardComms) reported 28 minutes ago from Kingston upon Thames, England

  1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.

• 
  OfficalJatman (@Officaljatman) reported 31 minutes ago from Hillingdon, England

  @virginmedia Actually I got held up with work. What's the quickest place to order a sim card? As your website is having problems on the login section?

• 
  Nirv (@npirvine) reported 40 minutes ago from Kingston upon Thames, England

  @virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.

• 
  eddy passey (@eddypassey) reported 41 minutes ago from Burnham, England

  Hey @virginmedia here’s a suggestion for you. When you “make planned improvements to your broadband service” how about you contact your customers in advance to tell them they will be without internet whilst they try to work from home?! Appalling customer service

• 
  Chris M (@ChrisdMRF) reported 41 minutes ago from Richmond, England

  @virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles

• 
  Mr Lorraine (@MistaLorraine) reported 44 minutes ago from Kingston upon Thames, England

  Why is @virginmedia sending a message that they are having trouble connecting me to the internet like I’m the problem ...

• 
  Matthew hirst (@POWfitnessUK) reported 50 minutes ago from Southall, England

  VirginMedia customer service is disgusting. Had loss of service for 6 weeks and now fixed refusing to pay compensation owed. You will be losing a customer in me.

• 
  Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported 58 minutes ago from Brentford, England

  Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...

• 
  Zena Mclean (@ZXena_Mclean) reported 60 minutes ago from Ealing, England

  @virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jakey Wakey (@Jakey_Wakie) reported 5 minutes ago

  @virginmedia Hi applied for intelligent WiFi and WiFi pods. I am on ultimate Oomph package, advised online that I am not eligible. Is this correct? My WiFi around the home is awful

• 
  George (@georgethelliar) reported 7 minutes ago

  @virginmedia why is it so hard to contact someone from your team?!? phone number doesn't work and can't get on the web chat on the website!!

• 
  brenda seddon (@brendaseddon) reported 8 minutes ago

  @virginmedia someone please resolve this issue 2 weeks without a home phone 65 year old husband land line is our life line cannot ring you because the land line is not working !!!!!!!! 17 years as a customer

• 
  Jackie Lewis (@JackieL50390659) reported 9 minutes ago

  @virginmedia No issues in my area. I was a Virgin Mobile customer before, but left due to poor signal strength and calls cutting off. Now 4 years later it is exactly the same. I was with EE and there were no signal issues. I regret leaving EE. I believe it is poor signal with Virgin

• 
  Lizzie Jenner (she/her) 🏳️‍🌈 (@EJennerSLT) reported 13 minutes ago

  @MeadsLiam @virginmedia Do you get the impression that something major is going on at #virginmedia? I've had a similar experience. Promised multiple times that I'd get a call back and they never did. We're stuck with a fitted cable but no hub so no Internet. Engineer quoted #importation issues.

• 
  Babs 🐝 (@mcfcbabs) reported 16 minutes ago

  @rosiepresc1 It sort of depends on location. You’ll be best using the comparison sites which’ll give you a rough idea of speeds. Basically anyone other than Virgin Media/Hyperoptic will run on BT’s copper network.. so all the other providers rent off BT’s lines. Hope that makes sense

• 
  HarrisonUSW (@UswHarrison) reported 16 minutes ago

  @virginmedia the internet went down around 12am last night and hasnt come back on, tried all the resets and factory reset like suggested and still nothing, connected without internet is what keeps showing up, looked on outage and many cases of this around currently but no fix yet

• 
  JimJaam (@JimJaamPlays) reported 18 minutes ago

  @virginmedia Can you advise how I can go about talking to someone to explain my issue? As I’ve said, I can only get through to an automated message, regardless of what I put in.

• 
  Kieran Smith (@Kieran_smith9) reported 19 minutes ago

  @virginmedia hi, can you tell me why the WiFi speed is so bad! I’m having to use my phone data because the WiFi is shocking, I’ve now only got 2gb left! Please get in contact with me!

• 
  Ashley Sheridan (@AshleyJSheridan) reported 20 minutes ago

  @virginmedia I've already tried to contact you via the online messaging system on your website (no reply in almost an hour), and left a further complaint via the form on your website. As a human being, don't you think that that summary is pretty crap?