Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 12/04/2025 06:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Windsor, Hammersmith, Wembley, Woking, Ealing, Southall, Richmond, Hounslow, Maidenhead, Aldershot, Epsom, Feltham, Barnes and Slough.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK

  • luke_strollo black lives matter (@luke_strollo) reported from Brentford, England

    @virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls

  • londonpommie Paul N (@londonpommie) reported from London, England

    Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

  • TomMcKCharity Tom McKenzie (@TomMcKCharity) reported from London, England

    Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.

  • SarloFabio Fabio Sarlo (@SarloFabio) reported from Ealing, England

    And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!

  • saba_shaukat Saba (@saba_shaukat) reported from Richmond, England

    @virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham

  • JakElkes Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known problems in the SE3 area.. the service status page doesn't work either

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia I'm never surprised. There call centre is disgusting. So unprofessional. Cutting people off. Not carrying out simple requests, eg calling people back as promised. Lying to get you off the phone.

  • MattX1971 Matt (@MattX1971) reported from Hillingdon, England

    @virginmedia - yet again no internet in the UB8 3JQ area - as this is no a common occurance please arrange some form of refund as I’m getting sick and tired of this shoddy service.

  • AmbroseBarnaby 🏳️‍🌈 Barnaby and Chris🌍 (@AmbroseBarnaby) reported from Richmond, England

    Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.

  • mattylynn79 Matt Lynn (@mattylynn79) reported from Hillingdon, England

    @virginmedia been waiting 5 days for a call back about my package now. Rang 3 times and each time they have “guaranteed” a call back within 24 hours. I know we are in a pandemic but quite shocking customer service

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia help, your internet has cut out again #unreliable #badservice

  • lee_hewitt lee hewitt (@lee_hewitt) reported from London, England

    @virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem

  • abhishekbagga28 Abhishek (@abhishekbagga28) reported from Ealing, England

    @virginmedia I am suffering a service outage in London , #W13 it shows somethings broken on your website when I try to check the service status. Any updates when this will be fixed

  • MattX1971 Matt (@MattX1971) reported from Hillingdon, England

    @virginmedia surprise surprise no broadband yet again at UB8 3JQ - what a comple and utter joke of a service you give. Absolute ****. It’s down more than it’s up. Complete and utter rip off.

  • mattylynn79 Matt Lynn (@mattylynn79) reported from Hillingdon, England

    @virginmedia I hope with the resolution the member of staff settle my frustration with more than the amount of sorries you have given me. Maybe then I will feel a little less aggrieved

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheDanMox Daniel. #MoshiriOut (@TheDanMox) reported

    @virginmedia could actually be THE worst.

  • Aphilli61928603 A.phillips (@Aphilli61928603) reported

    @virginmedia Not the speeds I've been paying for that's for sure, months this has been going on and off, 1000's of customers effected but same old story, can't get through on the phone, can't get online, business's suffer, rude on the phones, virgin used to be good but now unstable everywhere

  • Toshula Andy McIntosh (@Toshula) reported

    @virginmedia All channel pixelated all night, ran the diagnostics and it said intermittent fault half an hour later still got the issues but it said fault was fixed!The website states that webchat is available till 10,I go on web chat and it is only available till 9 NOT HAPPY

  • PMBAZ1963 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🍺🔥 (@PMBAZ1963) reported

    @virginmedia How do I get a new router which is worse than useless. 300meg and cannot send a signal to a TV more than 10 feet away. 🤬🤬. I am not calling a line which charges per minute either as you never pick up the call anyway 🤬🤬

  • EARNER1 Earner (@EARNER1) reported

    @virginmedia no service all day!

  • ambseavey Amber 🖤🔙 (@ambseavey) reported

    What’s the point in me getting @virginmedia if it never connects and I just use my data all the time?

  • kevfab99 Kevin oxberry (@kevfab99) reported

    Can't watch any TV tonight due to the constant pixelation issues on @virginmedia . Hope you are trying to fix this?

  • JoOnei11 Jo O'Neill (@JoOnei11) reported

    Anyone else’s #virginmedia down in Coventry? Been on and off all day!

  • mumof3xxx Samantha Meadows (@mumof3xxx) reported

    @virginmedia TV issues in ng24 area, lots of people reporting problems with TV pixelating. Nothing on service status

  • LamboNumbr5 GL ⭐⭐ (@LamboNumbr5) reported

    @MattTomlinson74 @virginmedia The WiFi is sh*te anyway, wonder if it's time to cancel under their price increase rules and go back to @SkyUK