Virgin Media outages and service status in Staines, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Southall, Slough, Northolt, Leatherhead, Laleham, Woking, Wembley, Hounslow, Weybridge, Brentford, Camberley, Walton-on-Thames, Addlestone, Maidenhead, and Ashtead.

City	Problem Type	Report Time
Southall	Internet	31 minutes ago
Slough	Internet	10 hours ago
Slough	Internet	18 hours ago
Slough	Internet	1 day ago
Northolt	Internet	2 days ago
Leatherhead	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Paul Smith (@paulhelpspeople) reported 2 minutes ago from Twickenham, England

  When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

• 
  Snatch (@U2Gorilla) reported 4 minutes ago from Southall, England

  Requested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.

• 
  Ravinder Judge (@judge_ravinder) reported 5 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 20 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Yessi Bello-Perez (@yessibelloperez) reported 26 minutes ago from Ealing, England

  @virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.

• 
  Nia Wyn Thomas (@niawynthomas) reported 28 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Lee Neale (@lhntennis) reported 29 minutes ago from Richmond, England

  @virginmedia Over a week now and still an intermittent service. Anyone else in Twickenham having problems? We have a new hub, new tv box, we have had a technician call and still intermittent TV and wifi. Do better #dobetter #virginmedia #twickenham

• 
  Urban Edge Capital (@UrbanEdgeCapit1) reported 30 minutes ago from Brentford, England

  @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

• 
  Lee Neale (@lhntennis) reported 33 minutes ago from Richmond, England

  @virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service

• 
  Andrew Wood (@andrewlwood) reported 36 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Tim Hole (@TimHole) reported 36 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 39 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 44 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  Tinders (@safctinders) reported 46 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Billy Baxter (@will_i_am67) reported 51 minutes ago from Slough, England

  @virginmedia good at persuading customers to stay with them just not very good at keeping promises. Several telephone calls to customer services still not activated request for Sky Sports can't even be certain new broadband speed has been implemented might need to contact @Ofcom

• 
  traymca 💙 (@traymca) reported 55 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 55 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Yessi Bello-Perez (@yessibelloperez) reported 56 minutes ago from Ealing, England

  @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

• 
  SusannJerry (@MrsJerryTweets) reported 59 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Yessi Bello-Perez (@yessibelloperez) reported 59 minutes ago from Ealing, England

  @virginmedia I’m afraid not. I did ask to speak to a supervisor/manager and they said they would submit this request. My question is: is there actually a fault or is this an ongoing issue? It seems to be the latter, tbh.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Richards (@DWRICHARDS) reported 2 minutes ago

  @virginmedia Thank you. I look forward to doing so after the current period of 30 days (in which to issue a replacement cheque) has expired and when I will need to renew my attempts at scaling your high security battlements!

• 
  Donna Tudor (@donna2904) reported 5 minutes ago

  @FuzziePieRat @virginmedia I’ve had the same issues. Given 30 days notice after 19 years as a customer. They kept offering me things I didn’t want. Three hours on chat to give my notice as they were ignoring me.

• 
  Tariq Mahmood (@tariqm786) reported 8 minutes ago

  @virginmedia No.. I called at 14.35 and was told I’ll be sent a text message once fixed as there is an issue in the area.

• 
  Clare Hutchins (@MinnieM40) reported 11 minutes ago

  @virginmedia I’ve just been advised by your customer team in chat there is no larger remote for the 360. For someone who is sight impaired this is unwelcome news.

• 
  Aaron Hardy (@AaronHardy1994) reported 12 minutes ago

  @whooithVT I pay that for half of that, damn virgin media

• 
  Daniel Taylor (@DanAaronTaylor) reported 13 minutes ago

  @virginmedia VM/O2 account locked for security reasons. Spoke with someone on chat who requested it be unlocked within 5 days. This never happened. Called and asked again for my account to be unlocked. Again told this would be done. Hasn’t. Can this be escalated? I need access.

• 
  entrustTMF (@entrustTMF) reported 18 minutes ago

  On day 8 with no broadband from @virginmedia the engineer has finally fixed it INFURIATINGLY he informed me that the service was shut off at the cabinet due to "noise" from the property that was affecting other users back on 21/4! Said he was astonished I hadn't been informed🤬

• 
  adam (@adam_2510) reported 21 minutes ago

  @virginmedia absolutely shocking customer service. Told by an agent I one price and now I’m in a contract at the wrong amount! Virgin media sales people lie even when I have the proof!! Absolutely poor customer service do not buy Birgin Media!!!!

• 
  v (@CourageHonour) reported 26 minutes ago

  @virginmedia virgin media absolute joke with no customer service of any use....totally given up trying to resolve issues......bye...hello sky.

• 
  TheRealCraig (@AnIndividualist) reported 27 minutes ago

  If @virginmedia had good deals I would’ve considered re subscribing. But cancelling our old email addresses without notice because we cancelled has caused so much trouble I certain won’t now