Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Wembley, Ealing, Harrow, Northolt, Hounslow, West Molesey, Slough, Aldershot, Leatherhead, Hayes, Egham, Twickenham and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
@AlexPAshton @virginmedia Oh gosh that’s pretty bad haha! Waking up to that in the garden or arriving home would be pretty weird
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
Quite frustrating that @virginmedia requires you to sign in to test whether the broadband is down when it is clearly down. Especially when the landlord has all the information for that...
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive
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Richard Moses
(@Richardjmoses) reported
from
Spelthorne District, England
@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
@virginmedia It appears someone else has also reported it as it now says there are known issues. I can’t sign in as my landlord pays for the broadband...
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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Joshua May
(@JoshMayormaynot) reported
from
Hillingdon, England
@virginmedia - 27 minutes on the phone to you to them be cut off! I have now been on hold for 34 minutes second time round so far. I have been on your app, but there are problems in the area; just want to find out why my phone is not working. Not feeling very like a VVIP!
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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Raqibeh Baluch 🦋
(@Raqibeh) reported
from
Ealing, England
@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Courtney Maddison
(@Courtney_Barts) reported
@virginmedia wifi has been down all day. My mother and myself have lost a days work as we work from home. We have called you 3 times and been told to “wait another 3 hours” ridiculous. And apparently you can only recompense us £16 “as a gesture of good will” Please do better.
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Victoria C
(@Tabtopper) reported
@virginmedia is the virgin mobile site down? Husband trying to order a new sim and site just hangs at last stage - trying to update card registered to the account. Now failed and can’t get back into the Vmobile account. Don’t know whether new sim contract has gone through or not
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Jade ♡
(@WheelieJedi) reported
@virginmedia I did try but the line cut off and I was on hold for ages. I understand you’re dead busy, so that’s why I’ve been trying to do it online instead, but for some reason it keeps saying “bad request” are you aware that this is broken?
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erika conway
(@erikaconway) reported
@virginmedia does anybody actually handle cancellation calls? I’ve now been charge £63+ the cost of 3 calls and over an hour of my life to try and stop you charging me for a service I cancelled at the start of April. Currently been sat on hold 30 mins. Joke.
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Brittany Howard
(@Brittan66783252) reported
@virginmedia would just like to say that your agent Ryan was extremely helpful today and managed to sort out my issue, if customers have issues I would 100% recommend speaking with a agent on the live chat rather than wasting your time with the call centre staff, thank you Ryan!
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Kirsty Mulholland
(@AxewomanKirsty) reported
@virginmedia shocking service today, overcharged for calls I haven’t made (no phone connected) but if your tech looks at it and decides it’s “not Virgin’s fault” you’re going to charge me even more. But £288 to disconnect so I’m stuck with your overcharging. Bunch of crooks.
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sally staveley
(@sallysw) reported
@virginmedia I will again. I have twice already. People don’t seem to know what’s wrong. Keep saying maintenance and engineers working 24/7. It is impacting our lives massively. Please please help
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Vikram Bhatia
(@vickyindelhi) reported
@virginmedia @virginmedia Not a technical problem at all, I want to renew and no one is calling back, pretty silly on your lack of customer support
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Louise Pattison
(@GoodGriefLouise) reported
Virgin media email account down … again!!!
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Little Sebastian
(@SharpSebastian) reported
@virginmedia so four months after closing my account and paying in full, I'm getting calls and letters telling me to pay up or my details will be passed onto debt collectors. A quick search online shows you guys do this often. I don't even live at the same address. Fix this