Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Bracknell, Ashtead, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Northolt, Ruislip, Slough, Aldershot and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Wi-fi | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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nH
(@nhirani1) reported
from
Brentford, England
@virginmedia Virgin broadband down in HA9 - can I get a DM pls? The customer experience for support is very bad.
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Lou
(@NeverGiveIn123) reported
from
Hillingdon, England
@SkyHelpTeam Sorry but who thought that this was practical??? I watch an episode then delete, what you are suggesting is way too much effort when the option was at the side. Log this as a formal complaint pls. SkyQ is so outdated compared to Virgin Media, roll my deal expiry! #sky
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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Damien Kelly
(@damienk11) reported
from
London, England
@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Lee Piper (Pip)
(@leepiper66) reported
from
Hillingdon, England
@cop_ish @virginmedia Our Virgin broadband at work went off ystdy for 3 hours there Service is shite
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Brian Harrigan
(@HarriganBrian) reported
from
Epsom and Ewell District, England
@virginmedia This is all in the web chat and I have taken a copy because disappointed such a gap which I think is unfair. This is one thing but the issue I have is with the time waiting!
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Brian Harrigan
(@HarriganBrian) reported
from
Epsom and Ewell District, England
@virginmedia After going through webchat sales team and customer care. Could not reach deal to upgrade so I said Would talk to other providers. Customer care wanted me to wait to speak to relationship manager and I waited on line for a further 45 minutes for the person to come on line.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Iwona Sadowska
(@IwonaSadowska) reported
from
Esher, England
@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??
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Robert Józef
(@Robertjp0121) reported
from
Ealing, England
@virginmedia issue with Router (wifi) — no internet and intermittent connection; pls fix this bloody issue!!!!
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Ganesh Uttam
(@ganeshju) reported
from
Brentford, England
@virginmedia Internet and Wifi is down
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hope they will . Last time when I did complaint have exactly same issue . Hope it is the hub not the people 🙄
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GoldyMcGoldface
(@Goldy73) reported
from
Farnborough, England
@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@DarkLordCookie @virginmedia We are in the same situation, No Internet since Saturday and our estimate is also 7th September. We are UB7 9JX , near Heathrow. Looks like there are issues everywhere.
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
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Louise Mirwitch
(@louisemirwitch) reported
from
Hounslow, England
@virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Mills
(@bravenewmalden) reported
@virginmedia The website says 'Hello Kevin' but won't let me sign in, despite details being unchanged for years.
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Jwhelan
(@Jw67891) reported
.Hi @virginmedia - 6 months without workable wifi and can't get through to support. Just sat on hold for 20 mins before being hung up on, how do you advise we deal with this? Strange that you can still get through to sales in <20 seconds...
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Phoenix Rahman
(@Phoenixrahman) reported
@virginmedia Yeah. 3 months to get a response from the CEO that doesn’t offer any resolution. Very appalling.
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mark flanagan
(@marknaught) reported
@virginmedia Apparently it will take 6 to 8 weeks to install. I've been repeatedly misled by your representatives. If I'd not spent 4 hours on hold over 2 days discovering what's going on. For a communications company you don't seem great at communicating, or customer care, or honesty.
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Officialkaliber
(@TNG_Kaliber) reported
@virginmedia Your WIFI Services are shocking!!! Multi Billionaire company Yet you can't even give a simple Service to your customers.
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Phoenix Rahman
(@Phoenixrahman) reported
@virginmedia The complaint was about ongoing nuisance and verbal abusive calls being received from Virgin Media. 1st logged with CEO back in Dec 2020. No resolution yet. No apologies. Nothing. No ownership by any members of the team. Just rude and dismissive behaviour from Syed.
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MrRabbitGB
(@MrRabbitGB) reported
@virginmedia i mean if its not fixed were just going to swap to another provider, this isnt the first time You guys have had issues, There has been issues non-stop since the start of the year without any sort of fix, Paying package of broadband, tv and phones... And getting 10mb is terrible
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Salford_Citizen
(@Salford_Citizen) reported
Is this your normal level of customer service, @virginmedia?! I sign up for your 500mb broadband and receive an installation date in two weeks time… all going well so far. Two days before installation I get informed (via text) that it will be delayed. 1/9
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Mark Daniels
(@ImMarkDaniels) reported
@virginmedia I’m afraid not... I hear from many that are dealing with the same issues of WiFi from Virgin
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Laura
(@KookyGiraffe) reported
@virginmedia no I was told this wasn't an option and I had to keep trying!! I'd be interested to know if Virgin are in breach of contract though....because if you are I'd really love to cancel all my services with you. It's been diabolical since day 1!!