Virgin Media Outage Report in Staines, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (11%)
-
TV (8%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Surbiton, Windsor, Aldershot, Hayes, Walton-on-Thames, Slough, Wembley, Southall, Kingston upon Thames, Hounslow, Woking, Epsom and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
TV | |
| Hammersmith |
Internet | |
| London |
TV | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
-
Alex Rusev
(@AlexRusev3) reported
from
Southall, England
@virginmedia @PlayAvengers My broadband is down and I am working from home. I followed all the steps available to fix the issue with the broadband but still not working... and I can't even contact anyone from @Virgin
-
Graham Stretch
(@GrahamStretch) reported
from
Ealing, England
Virgin broadband from @virginmedia down since 9am in Ealing, West London - May we have a time estimate for when we can expect service to resume - trying to provide NHS clinical services to patients , please can we have an update.
-
Fergus Rose
(@FergusRose) reported
from
Ealing, England
@virginmedia it’s down again when will Internet come back
-
Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
-
Judy 🍊🍊🍊#blm
(@Judyinrichmond) reported
from
Richmond, England
@HarryBrianEllis I moved from virgin media years back. Dodgy bills with made up charges and internet constantly going down. Never looked back
-
Ami Kotecha
(@amikotecha) reported
from
Ealing, England
@virginmedia terrible customer service time and time again! No broadband connection, no one to speak to and a broken customer service website! A shambolic response to customers! #ukdataservices #broadband #ukbroadband #virginmediadown #CustomerExperience
-
ed moses
(@edmoses) reported
from
Harefield, England
@LouLouMason @JolyonMaugham @virginmedia I have had that issue all though lockdown.
-
Simon MacMichael
(@simonmacmichael) reported
from
Ealing, England
@ruskin147 @virginmedia Three frustrated people working from home in W3 without Virgin internet ... data allowance on tethered mobile taking a caning, slow connection too.
-
Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
-
Anand Baria
(@anands_) reported
from
Brentford, England
It’s been three hours and I’m unable to do any work from home due to my internet being down @virginmedia can you please sort this out, I pay a hell lot for the services #virginmedia #virginmediadown #wfhlife #workingfromhome
-
Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
-
Ian Brown
(@ian_flyinscot) reported
from
Kingston upon Thames, England
@virginmedia please help with complaint raised..... customer service is just woefully poor
-
Euan Wilson
(@_euanwilson) reported
from
London, England
One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful
-
Judy 🍊🍊🍊#blm
(@Judyinrichmond) reported
from
Richmond, England
@MylesWardenOwen @richardbranson @virginmedia Virgin media has been going down for years. When I was with virgin my internet was constantly down, at least once a month. Change, they are crap.
-
Kieran
(@kbray68) reported
from
Ealing, England
@virginmedia thx got it back for 30mins now down again😡
-
Nick 235
(@music235) reported
from
Brentford, England
@kl_coop @virginmedia Yes mine is down as well and I can’t even get on the network status page to register a fault... even my @ThreeUK connection seems to be lagging
-
Viv Burrows
(@VivBurrows) reported
from
Lightwater, England
@virginmedia Pitifully poor, would never recommend them to a business
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Manic Miner
(@ManicMiner20) reported
@virginmedia Broadband is down for E15 1J? It went down at 12pm. Any updates?
-
Mike Smith
(@SmithLondon) reported
@virginmedia hi your broadband has been off and on all day here in South London. No prior mention off any work being carried out in the area or on your website yet there are technicians working up and down the street. What's going on?
-
Lee C
(@Mr_Mistery_7) reported
@virginmedia supposed to have delivery yesterday of modem (new customer), wasn't actually dispatched by your company, took day off work too, CS said will take another week.. appalling service...
-
Tsakas Mixalis
(@TsakasMixalis) reported
@virginmedia This using the link you provided, says there are not issues. Over the phone it says there are issues on my postcode and engineers are working on it, when i get the link with the updates it says that there are no issues. There are still issues and this thing does not make sense.
-
Jack
(@myWHUopinion) reported
@virginmedia how can I cancel an appointment to collect equipment?
-
Ian Poulton
(@irp87) reported
@virginmedia Taking extra money off people for a problem of your companies making doesn't seem right, what do you think?
-
k
(@rempsiph) reported
@virginmedia thanks idiots. PAYING 70 ******* POUND A MONTH FOR THIS FUCKINS BULLSHIT A WEEK IN A ROW THIS HAS HAPPENED OMFG FIX UR ****
-
Debra
(@HeathPeaPict) reported
Please @virginmedia, I hope the works on the network in G62 are finished by the time your tech guy comes to me on Friday. Can you check the status for me please? 🙌🏼
-
colredhill
(@colredhill) reported
@virginmedia absolutely disgusted at @02 as to the great length of time to fix network fault I’m RH1 5LF please help
-
TC hidayet cimen
(@hidayetcimen1) reported
@virginmedia There was also interest of £7.5, which I paid. But they took out 50.25 more debt. I request you to cancel it.