Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Wembley, Ealing, Harrow, Northolt, Hounslow, West Molesey, Slough, Aldershot, Leatherhead, Hayes, Egham, Twickenham and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
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Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
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Chris Scoffield
(@chrisscoff) reported
from
Bracknell, England
@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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Jack Faulkner
(@jackjfaulkner) reported
from
Hounslow, England
@virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jbbenjamin.sol #IStandWithRayFisher 🔜
(@jbwb2020) reported
@virginmedia Answer your damned phones! I was meant to be reconnected at my new house yesterday. And nothing! I was told this would be sorted, no issue! House full of teenagers and no Internet. I've sent the activation text multiple times now! Answer the phone!
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Kathryn Barnes
(@efckate) reported
@virginmedia No this is not resolved. Have been on the phone to trying to get through for 30minutes and now someone has hung up! Are you actually for real! How can I speak to someone who can cancel this account as this is absolutely ridiculous!
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C
(@C25990098) reported
@virginmedia Hi @virginmedia I am a new customer ….. due to be connected June 30th 2022. Issues not resolved …. No internet ….. no box received …..been on phone so many times and no one can do anything. It’s like talking to a wall. Now you have just charged me for nothing.
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rocket_the sprocker
(@Superpuffi14) reported
@virginmedia What great support, I’m not asking for support I want someone to call me to cancel my contract!
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johnnybumfluff
(@Johnnybumfluff) reported
@virginmedia I accessed before no problem, it didn't accept password so I tried to change. It says between 8-10 characters which I have done in so many different ways but always invalid.
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Klaudia Matasovska
(@Klaudinka) reported
@virginmedia VERY disappointing to have no access to Wi-Fi, TV, landline service since yesterday lunchtime in my area still today despite fixing it all by 11pm last night (which in itself would have been poor-and you couldn’t even do that!). Using up my mobile date to connect to
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Karen Foster
(@uniquerockchic) reported
@virginmedia Does @CityFibre cut wifi off daily? Or is it a full 24hr service?
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doubtful
(@amIhavingitall) reported
@virginmedia Hub 3. I can’t use the app. I don’t get WiFi in every room as promised . I paid for an engineer who made things worse. The apparent solution is only coming next week. But even so I get one booster at a time when you say I need 3! Your service is appalling.
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Mrs P
(@lilolvee) reported
@virginmedia hi my elderly father has bought a mobile and contract with you. We've set it all up for him sim is "not provisioned" he rang and you sent a replacement sim, this one is also not working with a "not provisioned" error. He's already paid for his first month 1/2
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Lyn Matthews
(@trannymum) reported
@virginmedia Once again the internet has gone off. Spoke to customer service, & it seems our whole estate has been affected. This is an appalling service, internet going off all the time, fault obviously your end if it is happening to all. #VirginMediaUnreliable