Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southall, Woking, Wembley, Camberley, Hounslow, Leatherhead, Aldershot, Hayes, Bracknell, Slough, Maidenhead, Richmond and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Ayca Oncu
(@ayca_oncu) reported
from
Kingston upon Thames, England
@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
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annwyllie
(@annwyllie) reported
from
Richmond, England
@JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service
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Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@virginmedia Yeh that’s everything’s not working. And it was supposed to be sorted by 4pm. Well over 24 hours without any services now, this is actually a joke
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia no phone no television no broadband no internet since 9am yesterday . Now earliest resolution 9am tomorrow. Ridiculous. 21st century prices with 18th century service. Hope my contract goes down when renewal due in March
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Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.
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Grace Mitchell
(@graciegirlracer) reported
from
Richmond, England
@virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Rachael
(@RachaelGreenyer) reported
from
Kingston upon Thames, England
Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
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Jon Vanstone
(@Jon_Vanstone) reported
from
Richmond, England
@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
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Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
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Catherine Hodgson
(@Cath_Hodgson) reported
from
Kingston upon Thames, England
@virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund
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StreetCube
(@StreetCube) reported
from
Kingston upon Thames, England
@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Richmond, England
@virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson
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Tony Dolce
(@TonyD9999) reported
from
Kingston upon Thames, England
Your website said all services back by 1600, still nothing and no communication about when it will be back on line. Really poor just a simple text or email would be nice @Virgin @virginmedia #poorcustomerservice
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Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Richard Shead
(@RichardShead) reported
from
Richmond, England
@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Liddell
(@tliddell36) reported
@virginmedia Yes tried absolutely everything you can think off only other thing I can think of is my downstairs neighbour ( 4 in a block recently became a customer, could that slow mine down?
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Ｆｅｒｇｚ７🏴🇬🇧🇮🇹
(@fergzlfc) reported
@virginmedia I don’t expect much wrt to costumer service. Most are bad but you’re is by far the worst.. just appalling.. in fact it’s nonexistent...!!
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Louise Mirwitch
(@louisemirwitch) reported
from
Lincoln District, England
@virginmedia Please let me know what I should press to get through to support. The options are totally garbled
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LaMaga #FreePalestine 🇵🇸
(@Manishmenna) reported
@virginmedia You charge ppl loads of money and then you don't provide the service. Two days in a row no internet! People working from home losing their income. And NO compensation either! DISGUSTING.
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Patch D Keyes
(@patchdkeyes) reported
@virginmedia It's still not working but I've just switched to BT anyway. Thanks.
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Liam A Ryan
(@LiamARyan01) reported
Is anyone else in the W/Belfast area's Virgin media Internet going very slow for them?
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Susan
(@marthasydenham) reported
Hello @virginmedia I've been unable to access email since this afternoon through no fault of my own and have had 2 long calls with you but you seem incapable of fixing the problem. I need access urgently so what do I do now??
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Adriano
(@Adriano83159871) reported
@virginmedia So in other words it's normal to wait a total of 34 days to maybe have internet back because there is no guarantee internet will be reactivated on that day? What is the purpose of having a team on Twitter? Just to show you are reactive? but as ineffective as the Customer Service
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Shiban Ahmed
(@ShibanAhmed3) reported
@virginmedia learnt from customer services (Name ARN) virgin Sim only is ending customers have 2 move elsewhere&VM have threatened that use up all the money deposited as it will not be refunded WHY IS THIS FAIR that you keep the money WHY NOT REFUND IT?? SHAME
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Tom Orrell
(@TomOrrell86) reported
@virginmedia Your tweet is worthless and does nothing to help