Virgin Media Outage Report in Staines, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Wembley, London, Camberley, Hammersmith, Harrow, Hounslow, Hayes, Maidenhead, Egham, Uxbridge, Southall, Woking, Leatherhead, Aldershot and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Wembley |
Internet | |
| London |
Internet | |
| Camberley |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
-
Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
-
mara penzo
(@magma62) reported
from
Brentford, England
@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
-
Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
-
Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
-
eamorugby
(@HoarseRoar) reported
from
Slough, England
@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
-
Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
-
John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM
-
Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
-
John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Ealing, England
@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
-
Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
-
Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
-
Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
-
Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
-
Andrew Burdett
(@andburd) reported
from
Maidenhead, England
Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?
-
Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
-
Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
-
Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
-
Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Spartans feast fish and chips
(@CosiesI) reported
@virginmedia Virgin down again.
-
Rob Gilbert-Warsop
(@robpw2) reported
@virginmedia Your service has crashed again .. it’s no good sending me a link to a page that won’t load !!
-
Samantha
(@Samanth88681576) reported
@virginmedia It's gone down again for me
-
Alix P
(@WhereisAlix) reported
@virginmedia @Jaym7t5 Errr no you haven’t SW london has been down a further 4 times and is down again now @16:30gmt
-
Kai O'Hanrahanrahan
(@Kaichu14) reported
@virginmedia Down yet again. Can't wait until my contract ends, the amount of outages I've had since signing up with you guys is crazy! I work from home ffs
-
Malcolm Sillick
(@Malcolm_Sillick) reported
@virginmedia I have been out most of the day, but mine was working at 10.15 and still working at 3.45, but its now not working. Rebooted router and still no Internet.
-
Simona
(@Simipandaface) reported
@virginmedia @Sh4Gan You seem to be down again as of now. Repeat of this morning... :/
-
marie
(@uselesstat) reported
@virginmedia has the broadband gone down again?? Connection issue in the GL3 area. Again!
-
DAJ🇬🇧🇩🇪🇪🇺 🇺🇦Esq. #GTTO
(@theflock123) reported
@virginmedia Down again.
-
steve nicholls
(@bailey1309) reported
@virginmedia When is my broadband service going to get back to normal, paying for top package and my speed is pants. Come on Virgin sort it out 😡😡