Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 11/23/2025 14:45

November 23: Problems at Virgin Media

Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Epsom, Aldershot, Hammersmith, Feltham, Barnes, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham and Camberley.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomEpsom E-mail
United KingdomAldershot TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • WakeFireplaces Wakeford Fireplaces (@WakeFireplaces) reported from Send, England

    @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

  • AtulSodha Atul Sodha (@AtulSodha) reported from Harefield, England

    @virginmedia you have the worst reputation for customer service and no simple way to resolve an issue. I am resorting to a rant on Twitter in hope of some contact from you to resolve my issues.A representative dropped the call when passing me on and has not called back #disgusted

  • HarrisonsDeli Harrison's Deli (@HarrisonsDeli) reported from Ealing, England

    @virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!

  • dc89lfc DC (@dc89lfc) reported from Slough, England

    @virginmedia This is absolutely ridiculous, done your tests and its been confirmed there are intermittent issues but your phone/web services keep putting me in loop.

  • CMS200 Chris S (@CMS200) reported from London, England

    @virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!

  • HardikVishna Hardik Shah (@HardikVishna) reported from Richmond, England

    @virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed

  • dc89lfc DC (@dc89lfc) reported from Slough, England

    @virginmedia 3 days I've been having non stop issues now! I can't work because of it being down (which is costing me money!). I scheduled an engineer visit, who can't get here until Friday and now just received a text to say its been put on hold! Wtf is going on.

  • fleekhan fiona khan (@fleekhan) reported from Esher, England

    Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩

  • fleekhan fiona khan (@fleekhan) reported from Esher, England

    @virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!

  • dc89lfc DC (@dc89lfc) reported from Slough, England

    @virginmedia @virginmedia seriously can someone please look at resolving this ASAP. Otherwise I want my contract cancelled and refunded for the lack of service for the last few days.

  • Tinalc69 Tina Clark (@Tinalc69) reported from London, England

    Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!

  • dc89lfc DC (@dc89lfc) reported from Slough, England

    @virginmedia When do I get an engineer to sort these intermittent issues? Had issues all week, cut out during work zoom calls with clients. No completely dead. When do i get an engineer round? #badcustomerservice

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating

  • dc89lfc DC (@dc89lfc) reported from Slough, England

    @virginmedia @Ofcom please could you advise how I can make a complaint about @virginmedia been going around in circles on the phone, web and text with them and no resolutions.

  • linopolis Lino.. Oh. 💙 (@linopolis) reported from Brentford, England

    What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!

  • dc89lfc DC (@dc89lfc) reported from Slough, England

    @virginmedia if i can't work tomorrow because of your useless service, i want my contract cancelled, and i'm going elsewhere. So many issues

  • GabsdAprano Gabriella d'Aprano (@GabsdAprano) reported from Esher, England

    @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • garymartin27571 Gary Martin (@garymartin27571) reported

    @virginmedia d that I would receive a response within five worrying days, which expired on the 28th October. I did me get a complaint reference number for this, but are you able to listen to my calls?

  • mikereddington Mike Reddington (@mikereddington) reported

    @virginmedia Which of the options do I pick for the problem I just explained?

  • MaralRezvan Maral Rezvan (@MaralRezvan) reported

    @virginmedia If you need broadband internet urgently, STAY AWAY from #virginmedia. Their customer service suck. You definitely WON’T get the service at the scheduled time. They are not RELIABLE.

  • AshleyGriffx Ash (@AshleyGriffx) reported

    @virginmedia Yep my little girl watches them until they go off air at 7 every night. I’m guessing the issue was to do with the clocks going back.

  • Urban_explorer5 Harrow (@Urban_explorer5) reported

    @virginmedia Multiple times not getting anywhere, tried the WhattApp option, waited over 5 hrs for a reply and when i did it was you close at 5pm and come back tomorrow, nearly 3 months to get internet when i was told 2 weeks is terrible. When i finally get through to a human i will be cancel

  • rogerkline roger kline (@rogerkline) reported

    @fdoug23 @virginmedia It never came......

  • emmiehl Emma G 💙 (@emmiehl) reported

    @virginmedia No area issues - they spoke to someone yesterday and arranged the Friday call out but this week is a scary one with surgeries and results due so I really need their landline working as a priority please

  • neonblue82uk Francine (@neonblue82uk) reported

    @virginmedia All he wanted to do was renew our current package. Remove a channel we did not use & add a channel we wanted. Everything else we wanted kept the same. But apparently 5hrs this week & 8 customer services reps can't manage that.

  • melanieayr Mel (@melanieayr) reported

    @virginmedia Offical complaint put in. Advisor reconnected the service till 1st Nov but if the investigation is completed by then it'll be disconnected again. So if Virgin don't get the complaint investigated in time the customers service will be disconnected again. You couldn't make this up

  • GiselleG7 Giselle Green (@GiselleG7) reported

    @virginmedia Hi, I can't access my emails via VM website. I keep getting a forbidden message on screen. Trying to ask for help via VM Live Chat but impossible to find how to access this either. V frustrating. What do you suggest?