Virgin Media outages and service status in Staines, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Staines, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 17, 3:53 PM GMT+1.
- TV (46%)
- Internet (39%)
- Wi-fi (7%)
- Total Blackout (5%)
- E-mail (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Ealing, Wembley, Woking, Hounslow, Hayes, Richmond, Ashtead, Epsom, Addlestone, Camberley, Feltham, Kingston upon Thames, Bracknell, Walton-on-Thames, and Ruislip.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing
|
TV | 19 hours ago |
|
Wembley
|
TV | 4 days ago |
|
Woking
|
Internet | 4 days ago |
|
Hounslow
|
TV | 4 days ago |
|
Hayes
|
TV | 4 days ago |
|
Woking
|
TV | 4 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England@virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.
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Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England@virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.
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Becky Morrish (@BeckyMorrish13) reported from Camberley, EnglandUseless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
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SusannJerry (@MrsJerryTweets) reported from Hounslow, England@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
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Mustakim. (@Mustxkim) reported from Brentford, England@virginmedia Wi-Fi is SO BAD. I’ve check service status online it says it’s fine but I hasn’t been working for 2 hours now. Wtf is you lot doing. It’s been disturbing for weeks now too.
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England@virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area
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Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England@virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia
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Craig (@Rochdale_Cowboy) reported from Maidenhead, EnglandTook out an @O2 account as part of some 'volt' deal with @virginmedia. My god O2 are bad. Apparently you have to wait a few months to access your account online to wait until their systems "catch up" for new joiners. Shouldn't have bothered.
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itsnotOK (@itsnotO56763609) reported from Spelthorne District, England@virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?
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John carroll (@Johnboy82903002) reported from Brentford, England@virginmedia Done that, and still doesn't work
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Nia Wyn Thomas (@niawynthomas) reported from Richmond, England@virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.
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J (@not_on_fire) reported from Epsom, England@virginmedia broadband not working since late last night and your website appears to be down. What’s going on?
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Staffora (@staffora) reported from Kingston upon Thames, England@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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John carroll (@Johnboy82903002) reported from Brentford, England@virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days
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Cameron🏴 (@CRJG_) reported from Bracknell, EnglandHuge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account
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Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England@virginmedia I’ve had REALLY bad connectivity all week. Please can you help? Have reset device to little avail. Ty
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Tim Hole (@TimHole) reported from Kingston upon Thames, England@virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ted (@tkly57) reported@virginmedia I have had no TV since Thursday morning. Every year your prices go up above the rate of inflation and the is NO improvement in service. I have no reason to stay with Virgin Media.
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ChildrensBookSequels - Sarah Corcoran (@ChiBkSequels) reported@virginmedia please don't use Yodel @yodel241653 as a courier service. Pods not delivered today. Van stopped outside, and as I opened the front door he drove off without delivering the parcel. Now got to cancel plans for tomorrow to wait for parcel. Please don't use Yodel.
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Kathy Miller (@KathyMi25429227) reported@virginmedia Appalling service. What is going on? Cannot speak to anyone...in and out of WiFi connection for a few days...Not on. Want a refund....
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MOT ALAW (@VespaPX12570) reported@virginmedia Thank you.. now estimated to be fixed by 1705... What has happened? Why has it happened? Are we to be compensated for this lack of service?
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Emma Doran (@doran_emma) reported@virginmedia Yes, it's still down. Estimated fix time 5.05pm
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Tony McMahon 🇪🇺 (@devoidofthought) reported@virginmedia broadband / tv issue in PE27. Any clue on resolution? My son's trying to revise for A levels!!
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Will Murphy (@gibberishoo) reported@virginmedia broadband installed on 11th May, has not worked since. 5 failed appointments, engineers did not attend. Please fix or cancel my contract.
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Bob (@Trebor0501) reported@virginmedia when are you going to fix the “watch from start” function?
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Jennifer Richards (@Jennife10651535) reported@barttels2 @IamCarrieagain @virginmedia I think so . "Delete all chat history". I've never interacted with them. It's all about AI and I haven't the remotest intérest in it
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Kate Townrow (@TownrowKate) reported@virginmedia I’ve been trying to get through to a member of your team and kept on whole for nearly 2hrs. I need to know where to email details of my sky contract termination charges to have cost recharged. Can you help please?