Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 12/03/2025 17:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Windsor, Hammersmith, Wembley, Woking, Ealing, Southall, Richmond, Hounslow, Maidenhead, Aldershot, Epsom, Feltham, Barnes and Slough.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomWindsor Internet
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @TurdiiBurdii @RiannaSandu @virginmedia If your an online gamer a couple of minutes is equivalent to hours of lost progression. So makes no difference if it’s down for a minute or an hour #virgindown

  • itsjonnybaldwin Jonny Baldwin. (@itsjonnybaldwin) reported from London, England

    @virginmedia sort your shit out, this is beyond poor

  • terrygparrott TGP (@terrygparrott) reported from Farnborough, England

    @virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!

  • Simon_Corley RangersBoy_8 (@Simon_Corley) reported from Ealing, England

    @virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut

  • terrygparrott TGP (@terrygparrott) reported from Farnborough, England

    @virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!

  • frankandreas3 Frank Andreas (@frankandreas3) reported from West Molesey, England

    @virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible

  • MilesMalaya Milesfiles (@MilesMalaya) reported from Hammersmith, England

    @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia any idea how long broadband outage in TW11 will last. Thanks

  • shiken93 marife narito (@shiken93) reported from Spelthorne District, England

    what’s happening to our internet Virgin media on & off service 😂

  • wadoinlondon Chris Wade (@wadoinlondon) reported from Richmond, England

    Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer

  • saba_shaukat Saba (@saba_shaukat) reported from Richmond, England

    @virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.

  • DewaldHanekom Dewald Hanekom (@DewaldHanekom) reported from Hounslow, England

    @virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!

  • Rochdale_Cowboy Rochdale Cowboy (@Rochdale_Cowboy) reported from Maidenhead, England

    @virginmedia Perhaps try kerpying your internet service 'up' for 26mins. Currently you're up to 17mins past the hour before it fails. Keep practicing.

  • shinykathy Shinykathy (@shinykathy) reported from London, England

    @virginmedia My internet is super slow I pay for super Fast!! Help!!!

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @Kanadessa @TurdiiBurdii @RiannaSandu @virginmedia I was playing SOT for about an hour and a half, and it went down lost all my progress

  • MRietschy Michael Rietschy (@MRietschy) reported from Ashtead, England

    @virginmedia no answer still, a week without service, not good enough!

  • nlpedwards Neil doesn't have a bookshelf (@nlpedwards) reported from Richmond, England

    Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.

  • nigel_dawson Nigel (@nigel_dawson) reported from Bracknell, England

    @virginmedia just switched to you guys this week to get away from poor broadband! What a joke this is, now paying more and I have no service at all. Cheers 😡

  • burgcolin Colin (@burgcolin) reported from Richmond, England

    @virginmedia can you please sort out your internet problems in tw11

  • Rochdale_Cowboy Rochdale Cowboy (@Rochdale_Cowboy) reported from Maidenhead, England

    @Bluebird_7777 @virginmedia Cancel your direct debit. And when they call you - ask them to fix your box

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeWinthrop Joe Winthrop (@JoeWinthrop) reported

    @virginmedia have the worse customer service NEVER!!!! I’ve had a problem for about 2 weeks now. Know one can be bothered to contact me back (2 managers). I’m sooo tempted to cancel the lot!!!!

  • Terkish S G (@Terkish) reported

    @virginmedia internet is terribly slow in east london. I've rebooted hub and can only get around 10Mbps. Are there any known issues that aren't on your site?

  • nealk87 Neal (@nealk87) reported

    @virginmedia Will do, thanks. The message gives no time frame, it just says it’s a complex issue which is taking time to fix. Post code area is WS9 if you’re able advise of an estimate? In the scheme of things, a little data cost isn’t a big issue. Obvs would much rather it just fixed asap!

  • neil_bellerby Neil Bellerby (@neil_bellerby) reported

    @virginmedia This is just the auto compensation - I wouldn't qualify as I don't have a complete loss of service. As mentioned, it is intermittent. Send me a new router and see of that resolves the issue. Also, look at how I should be compensated.

  • benjhunt Ben Hunt (@benjhunt) reported

    @shrekwasp @nealk87 @virginmedia The worst for me is that the router has a range of about 2m.

  • Natcauthor Nat C (@Natcauthor) reported

    @virginmedia can you explain to me why I received a call from one of your workers where he never stated who he was and started asking me personal questions and only when I asked him who he was he told me he was calling me to collect the router (because I’m leaving the company)

  • neil_bellerby Neil Bellerby (@neil_bellerby) reported

    @virginmedia Yes, I have tried to use the text service - it's useless. Just keeps asking the same question.

  • George_MJW G-Payne (@George_MJW) reported

    @virginmedia Are you able to help with my account over DM instead of me ringing

  • scouse_ant25 Ant* (@scouse_ant25) reported

    @virginmedia We were looking to upgrade, but the offers you had for loyal existing customers were not competitive with other providers, especially when a new customer for you gets a similar deal for a much reduced cost. The difference was almost £40! No incentive to stay.

  • bradfranks95 Bradley Franks (@bradfranks95) reported

    @JrRoss26 @virginmedia Honestly. Worst company I’ve ever dealt with. Never usually turn to Twitter for anything like this, but when you’re on the phone for 5+ hours and nobody is responding desperate times...