Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 03/13/2026 08:00

March 13: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Wembley, Camberley, Kingston upon Thames, Maidenhead, Uxbridge, Northolt, Hounslow, Ealing, Southall, Farnborough, Richmond, Woking and Harrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • gizmopusskin Gail Yeats (@gizmopusskin) reported from Hillingdon, England

    @SagaUK you obviously don’t care about my holiday and assume that anyone who goes with saga will put up with appalling service as wont be young enough or tech savvy enough to use social media. So far, worst holiday of my life - no problems with Virgin or Wendy Wu. Just with Saga

  • MaverickMark mark palmer (@MaverickMark) reported from London, England

    @virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.

  • MatthewPorter89 Matthew Porter (@MatthewPorter89) reported from Bracknell, England

    Ridiculous, poor service @virginmedia

  • ansta1808 Andy Stables (@ansta1808) reported from Kingston upon Thames, England

    @virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests

  • CnR452 Conor Reid ⚒️ (@CnR452) reported from Brentford, England

    @virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.

  • ansta1808 Andy Stables (@ansta1808) reported from Kingston upon Thames, England

    @virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia Yes, it was down for about 30mins now back to normal

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia It’s still not working!

  • chelsian Hadders (@chelsian) reported from Epsom and Ewell District, England

    Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.

  • MatthewPorter89 Matthew Porter (@MatthewPorter89) reported from Bracknell, England

    @virginmedia Please contact @CameronHeald as he is the sufferer of this poor poor service.

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia No known issues in the area!

  • pamelab74027553 pamela brown (@pamelab74027553) reported from Bracknell, England

    Yaaa final bill from Talk Talk is on its way I have wasted so much money and time with this rubbish company. I had no service from them now I am back with Virgin Media I was such a Clutx to of changed, as soon as that bill comes in and I pay I will be happy😊😊😊😊

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.

  • davidoff1706 David Wright (@davidoff1706) reported from Hillingdon, England

    @virginmedia totally appalled by the waiting and the way I’m being treated only want to give my 30 day notice and cancel but no such luck feel stuck with this contract. Customer service is pushy and not bothered if you want to cancel.

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia broadband has gone down and your find your fault page isn’t working, you better not ruin #GameofThronesSeason8 for me #virginmedia #broadbanddown

  • iamjdenfield James D. Enfield (@iamjdenfield) reported from Ealing, England

    @virginmedia are the worst company I've ever had the misfortune of dealing with, spent 2 weeks waiting for a reply they told me would take 2 days, rude customer service just cut you off, avoid at all costs

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self

  • TheMrsNatG I am a Penguin 🐧 (@TheMrsNatG) reported from London, England

    @virginmedia Checked this already. No issues, has been days.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyScherer66 Andy Scherer (@AndyScherer66) reported

    @virginmedia How do I now sign in to my account, it is saying not recognised?

  • cmcc4hi11 Craig (@cmcc4hi11) reported

    @virginmedia just wanted to mention Catherine at tier 2 retentions in Scotland for some excellent customer service.

  • RochieS7 S (@RochieS7) reported

    @virginmedia When will this issue be sorted??? It’s still cutting out every hour

  • AndyScherer66 Andy Scherer (@AndyScherer66) reported

    @virginmedia Still the same poor, even after resetting t🤬

  • ColinBrown1968 Colin Brown FBII (@ColinBrown1968) reported

    I see that @virginmedia is going down more often than a premier league player in the penalty box! Pray tell, what's the excuse for the 4+ hours outage in Lincoln this time??

  • Stephen81418408 Stephen Hanley (@Stephen81418408) reported

    @virginmedia It's everywhere and I been having this problem since I joined your network last year I am sick to death of ringing up or going on WhatsApp with a problem and gets promised it will be fixes but it never does contact lies all the time

  • thomasf34352576 thomas fernandes (@thomasf34352576) reported

    @virginmedia That is fine. As long as they look back at all the calls and loss of signals from the 10th Jan as when I spoke to someone cald keshev on the 23feb he told me everything looks fine on his end but couldn’t see my hub online (lol) neither could he send a signal to my hub.

  • JamesMiddleton1 James Middleton (@JamesMiddleton1) reported

    @virginmedia internet connection gone again. You can apologise and send your automated **** as usual but what I really want you to say is " I'm sorry, were ****, sky is better" because you never sort the issues out yet put Bills up. Absolute **** wobbles.

  • UTM_Mariners UP THE MARINERS! ⚽️ #UTM (@UTM_Mariners) reported

    UPDATE: Virgin Media users should be able to access the website now, I had to wait for the cache to refresh after making background changes with the domain name. If anyone still had issues with access, please highlight them to me. 👍🏽

  • DIPSM Dips (@DIPSM) reported

    @virginmedia Don’t seem to have any internet available - in WD23 post code. Is this a known issue?