Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/25/2026 00:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hayes, Egham, Hounslow, Twickenham, Wembley, Southall, Camberley, Slough, Hammersmith, Addlestone, Leatherhead, Bracknell, Ashtead and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22

  • robmesure 🅡🅞🅑 🅜🅔🅢🅤🅡🅔 (@robmesure) reported from Brentford, England

    @lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia

  • Boizey Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported from Leatherhead, England

    @virginmedia Better but seems to a be a daily issue over the last week or so

  • YouGetItRight #AlaGuerreCommeAlaGuerre (@YouGetItRight) reported from Hillingdon, England

    @virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

  • Bhavinchief Bhavin (@Bhavinchief) reported from Brentford, England

    @virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed

  • westy_1966 JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️ (@westy_1966) reported from Camberley, England

    @virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.

  • derrickbarth Derrick Barth (@derrickbarth) reported from Richmond, England

    @virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...

  • Hodds229 Jonathan Hodder (@Hodds229) reported from Richmond, England

    @virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.

  • BallardEmmamay emma may (@BallardEmmamay) reported from Spelthorne District, England

    @avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is ******* ****, sort it outttt

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BrendanReilly19 🇮🇪bren_26🇾🇪 (@BrendanReilly19) reported

    @virginmedia playing online and keeps dropping me out of matchs any problems in the d10 area its usually good just the past 2 days has not been good

  • DurzoBlades Dave (@DurzoBlades) reported

    @virginmedia I've tried moving the box itself to another spot available in the room as it's the only other place I can put it just now but I was thinking of asking for a booster, do you think this will help with the intermittent connection issues I've been having?

  • msitgroup Mark Smith (@msitgroup) reported

    @virginmedia What on earth is wrong with your Internet today. Packet loss and ridiculously slow. Hardly the £46.00 a month 500Mbs service I'm paying for. I think I'll be giving you a call later to cancel my service and suggest others do until you can offer the service paid for!

  • brian_riverview Brian A (@brian_riverview) reported

    So over constant @virginmedia cable outages over the past couple of weeks...Help is laughable, apparently network is fine, its a wireless issue (not using wireless)...If its not dropping out, its a 1980's cable speed - download 23 / upload 9 on a 250 service....I'm over it !

  • paulriley1973 Paul Riley (@paulriley1973) reported

    @virginmedia Hi Virgin, I was without TV and Broadband for over 15 hours yesterday, I totally understand faults happen but it did cause a lot of inconvenience. Can I claim compensation for loss of service?, I did try and call but cannot get through this afternoon. Thank you.

  • jtb989 Jtb989 (@jtb989) reported

    @virginmedia Its a constant issue just an awful service with outdated hardware and no consideration for networks expanding for more than 5 devices connected

  • mattieroberts94 Matt Roberts (@mattieroberts94) reported

    @virginmedia I have a query regarding a channel on my package, can you help?

  • pixieshell1975 michelle Adcock (@pixieshell1975) reported

    What the hell is wrong with @virginmedia they never do what they say that they are going to do. When you put the phone down you know you have been screwed over once again 😡🤬

  • OliverWheaton1 Oliver Wheaton (@OliverWheaton1) reported

    @virginmedia Been on hold on the phone for 2 hours because I'm trying to cancel my broadband. Why have you made this so hard!?!

  • amcyoung Just another Andy (@amcyoung) reported

    @sarahthesheepu @virginmedia I wouldn’t mind if mine was consistently crap. I’d just change supplier. It varies by the second