Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 11/18/2025 02:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, London, Bracknell, Twickenham, Camberley, Ealing, Wembley, Uxbridge, Surbiton, Windsor, Aldershot, Hayes, Walton-on-Thames and Slough.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomSouthall Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHammersmith Internet
United KingdomBracknell Internet

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    @virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    @LisaLewisWrites @virginmedia I told them on the phone, I feel like they are putting their hands in my pocket and still my money. Unacceptable and unreliable “service”. @virginmedia #virginmedia

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    No service during work hours? You … useless things. @virginmedia #virginmedia #useless

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem

  • StantonWarriors Stanton Warriors (@StantonWarriors) reported from Brentford, England

    .@virginmedia sucks!

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.

  • tashaj1984 Natasha Gorrie (@tashaj1984) reported from Farnborough, England

    @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    @virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients

  • c_vanadium0509 Claire Newton (@c_vanadium0509) reported from London, England

    @virginmedia any updates on the outage in SE London? What is the eta for resolution?

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

  • ImaginaryCard MoMo (@ImaginaryCard) reported from Hammersmith, England

    Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    @virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.

  • Maria_Wilder Miss Wilder (@Maria_Wilder) reported from Kingston upon Thames, England

    @NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HollyxBrolly Holly. (@HollyxBrolly) reported

    @virginmedia SL7 down for broadband too - any updates on when this will be fixed?

  • BenRothermel1 Ben (@BenRothermel1) reported

    @virginmedia @Mike44395967 Entire of Reading is down. Multiple people all over the area checking and no one has internet

  • OfficialTTDan Danielle ⫩ (@OfficialTTDan) reported

    @virginmedia HELP!! i have no internet, RG12. Any ideas whats happening?

  • Rosur2 Sam (@Rosur2) reported

    @virginmedia issues with internet RG30? As lost connection. Did city fiber cut through a line...

  • viva_lapakistan Sid (@viva_lapakistan) reported

    @virginmedia is your service down in Hampshire?

  • xCherellePx Cherelle (@xCherellePx) reported

    @virginmedia When will the broadband/tv service be fixed for B688SE? Your ‘check service status’ page isn’t working. Have had no service for the past 3 days now! Extremely unhappy.

  • PoduvalAparna Aparna Poduval (@PoduvalAparna) reported

    @virginmedia my internet is not working, your customer care, as usual are not reachable. What do I do? By the way thanks for being generous enough to not increasing my monthly broadband bill from £47 to more

  • BigDogSupreme Anthony (@BigDogSupreme) reported

    @virginmedia My home broadband is down and the service status page won't load (ironically). What can I do to get this fixed as I'm trying to WFH.

  • Lucilou101 Luci R (@Lucilou101) reported

    @virginmedia are your servers down? Cant access them on my tv for streaming nor my phone to access my account... very poor service.

  • RealAnonyMouseU AnonyMouse (@RealAnonyMouseU) reported

    @virginmedia if my current package deal expires 24th August 2022 can I give 30 day notice to cancel now or do I have to wait and end up paying and extra £40 with the price increase