Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (33%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Ealing, Harrow, Feltham, Maidenhead, Aldershot, Hounslow, Ascot, Woking, Leatherhead, Southall, Farnborough and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hammersmith |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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Rajeev Datta
(@rajeevdatta) reported
from
Brentford, England
@RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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Nick
(@NickO_L1805) reported
from
Richmond, England
@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.
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Chi Lord
(@RevdChi) reported
from
Hillingdon, England
So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
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anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
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Jonathon Lisseman
(@Jonathon73) reported
from
Richmond, England
@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Bhamini Lynn
(@BhaminiLynn) reported
from
Slough, England
@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@virginmedia It's the first time for the cabinet but multiple times for the sh## service
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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Richard Howell
(@richardhowell20) reported
from
Spelthorne District, England
So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal
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Hugh Scantlebury
(@HDPMS) reported
from
Kingston upon Thames, England
@virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Destini whitson
(@WhitsonDestini) reported
@virginmedia I chose to leave you guys as I am paying £30 a month for simple wifi as was offered a deal for £40 for wifi and tv elsewhere you disconnected me same day I called not 30 days later I’ve rang 3 times and every time someone can’t help me. Fuming told 1-4 days for wifi.
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domineeek
(@domineeektwitch) reported
@virginmedia I’m more than happy to give you the complaint reference number rather than explain myself again and again.. would you like the recording of a call handler admitting that your managers are too busy and don’t care about customers too?
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Nelmzey
(@Nelmzey) reported
@virginmedia biggest joke. Technician had the wrong number which i never gave, didnt call or anything. Now have to wait till Wednesday for installation when i have work because for them to process someone doing the internet today, i had to reschedule! Horrid customer service
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Martin Read
(@keypads) reported
@virginmedia I was promised that your engineer would fix my virgin media cable today. It still doesn't work. How do I speak to someone about this
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domineeek
(@domineeektwitch) reported
@virginmedia Both. Two engineer visits, one claiming the issue would be resolved 21st January.. it wasn’t so another came out.. changed some wires.. still didn’t fix it.. was meant to get a new router to see if that would work.. still waiting for the router..
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Mike
(@Mnewman62902000) reported
@virginmedia is there a problem in B798ne? My internet is down
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\_T_o_m_/
(@haihighku) reported
@virginmedia Two phones on WiFi, they drop intermittently with an authentication error message, independently of the PC wired ethernet connection issues. This hub was a replacement due to similar issues a few months back, and this has started since about mid January, gradually getting worse.
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Lewis Billingham
(@LewyBee) reported
@virginmedia is the worst customer service going 😴
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KingCurly
(@KingCurly) reported
from
Dublin City, Leinster
@virginmedia if you are going to buy the rights to an international sporting tournament, at least have you online player be able to stream a decent quality. What is this? 480p? 720p?You're a god damn Internet service provider! This stream looks like Minecraft graphics! #6nations
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Jason Gorman (only, more indoors than usual)
(@jasongorman) reported
BBC iPlayer on Virgin Media Tivo is pointless. You wait for it to load, and then "You now need to sign in to your BBC account". Nope. BBC catch-up is included in my Virgin Media TV package. I'm already signed in.