Virgin Media outages and service status in Staines, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Addlestone, Southall, Brentford, Hounslow, Wembley, Maidenhead, Slough, Ashtead, Kingston upon Thames, Brent, Brent, Hayes, Leatherhead, and Bracknell.

City	Problem Type	Report Time
Walton-on-Thames	Internet	16 hours ago
Addlestone	Internet	1 day ago
Southall	Total Blackout	2 days ago
Brentford	Internet	4 days ago
Hounslow	Wi-fi	5 days ago
Wembley	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 4 seconds ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  DimiD (@DimiD35089880) reported 2 minutes ago from Camberley, England

  @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 4 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  John lumb (@Johnlumb67) reported 9 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  traymca 💙 (@traymca) reported 17 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  simone clark (@iglu_sim) reported 17 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  Yessi Bello-Perez (@yessibelloperez) reported 18 minutes ago from Ealing, England

  @virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.

• 
  Tinders (@safctinders) reported 20 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Cameron🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CRJG_) reported 23 minutes ago from Bracknell, England

  Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 26 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  DimiD (@DimiD35089880) reported 27 minutes ago from Camberley, England

  @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

• 
  Ravinder Judge (@judge_ravinder) reported 28 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  Jeff Brown (@fadermonkeyking) reported 33 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 34 minutes ago from West Molesey, England

  @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

• 
  Tom Vincent (@TomboBrewster) reported 39 minutes ago from Egham, England

  Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.

• 
  itsnotOK (@itsnotO56763609) reported 40 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Mustakim. (@Mustxkim) reported 46 minutes ago from Brentford, England

  @virginmedia Wi-Fi is SO BAD. I’ve check service status online it says it’s fine but I hasn’t been working for 2 hours now. Wtf is you lot doing. It’s been disturbing for weeks now too.

• 
  DimiD (@DimiD35089880) reported 49 minutes ago from Camberley, England

  @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

• 
  Valerie 🇮🇪 (@ValerieLondon18) reported 52 minutes ago from Epsom and Ewell District, England

  @virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century

• 
  James Brown (@JammieBun) reported 55 minutes ago from Hillingdon, England

  Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dee Ess 🇬🇧 (@gowlos60) reported 6 minutes ago

  @JeanDifford It's made very clear that you do if you want to: 'Watch or record live TV on any pay TV service, like Sky, Virgin Media or EE TV. Watch live TV on streaming services like YouTube, Channel 4, Amazon Prime Video or any international channels'. I don't want a criminal record.

• 
  Clive (@clive503) reported 6 minutes ago

  @dvoradikal @virginmedia When I left this appalling company, I had so many calls I started calling them out for harassment! If they'd shown that much interest when I complained about intermittent broadband, I might have stayed! So glad I didn't thought! Better service, cheaper price!

• 
  Rolland Law (@rolo852010) reported 8 minutes ago

  @virginmedia can you explain to me how the cooling down period works, I got a broadband and tv package last year and I got a new tv box a few days ago but I’m not happy with the tv box am I in the cooling down period on cancelling my contract as it’s a new device I received ?

• 
  Rep74NL (@JohnnyRep74) reported 9 minutes ago

  @virginmedia your Webchat is awful , got an email regarding upgrading to 360 . Directed to webchat , 35 minutes later still trying to sort out what is an easy request . Your agent takes 10 minutes between each response to answer . I’m not bothering now

• 
  Debbie Cosway (@debbiecosway85) reported 11 minutes ago

  @virginmedia the up and down buttons have stopped working on my remote 😕

• 
  Paul THORNE (@harrewis) reported 16 minutes ago

  @virginmedia brilliant…received new 360 remotes. Zero instructions in box so have to find instructions online. Cannot connect remote to tv after MANY attempts. No way of getting help! Why no clear instructions in the box on how to pair??!!

• 
  Eye of the the storm (@redjohnno1) reported 20 minutes ago

  @virginmedia 15years a customer, tried to renew 3 times. 3 times you did it wrong, given up and moved to sky. Your customer service is absolutely shocking and zero customer loyalty

• 
  James Norris (@nozzla) reported 20 minutes ago

  @virginmedia WiFi and TV not working this morning and can't seem to fix it. Is the service down?

• 
  Stewart Neilson ⚒ 🇬🇧 (@HaveringHammer) reported 21 minutes ago

  I’ve just been given Netflix ( I know I’m late to getting it ) by VirginMedia. The first show I’ve started watching is Breaking Bad ( I know I’m late to watching that too ) My question is should I stick with it as I’m 3 shows in and not sure what all the fuss was about yet?

• 
  Nottinghill Man (@nottinghillman) reported 21 minutes ago

  @virginmedia I think this has been reported now but our WiFi at W2 4TJ went down on Wednesday evening. A call out engineer the next the next morning merely confirmed that the problem is apparently on the street, not in our house as the engineer apparently thought initially. But no repair yet