Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Camberley, Hammersmith, Southall, Farnborough, Harrow, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Maidenhead and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Hounslow |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
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Paul Saunders
(@PSaundersCFC) reported
from
Epsom and Ewell District, England
@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
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Harry Gillmore
(@HarryGillmore) reported
from
London, England
Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!
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Bloor
(@alexbloor) reported
from
Bracknell, England
In case it affects you looks like virgin media are currently having problems.
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Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
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Russ
(@rusblake) reported
from
Hillingdon, England
With all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Hillingdon, England
Oh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia The website is not working, service has gone down again (4th time today)
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Paul Farmer
(@PaulFar47747735) reported
from
Kingston upon Thames, England
@virginmedia Down again!!
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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Ricky Tanner
(@ImmortalTanz) reported
from
Epsom and Ewell District, England
@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Manic Miner
(@ManicMiner20) reported
@virginmedia Broadband is down for E15 1J? It went down at 12pm. Any updates?
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H.
(@Harrsiesis) reported
@virginmedia do you take pleasure in lying to your customers? It's almost as if you feed on our hope of receiving a proper service, knowing we will never have a working Internet connection. 3 weeks later and we have only had delays upon delays. Do better.
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Richie Morton
(@richiemorton01) reported
@virginmedia Fucki g useless customer services
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the pompey pope
(@thePompeyPope) reported
@virginmedia Thanks. But finally,finally,at last, someone phoned me today and we have managed to come to an arrangement which closes the complaint. I don't know why we couldn't have done this 3 weeks and much wasted time ago.
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PC
(@pc1979pc) reported
@virginmedia What I'm struggling to figure out is the infrastructure is now fixed (so council permits out the way), neighbours service fixed and cable repulled, why my delay?
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Louise 💙
(@lou1875) reported
@virginmedia Which we have done endless times in the last 10 days. So another call at our expense? When we are continuing to pay for a service we are not being provided with. Also is there a UK based call centre as nothing we say is listened too?
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angery doots
(@GallensOfLove) reported
@virginmedia @virginmedia no reply from any method to contact you. I'm a new customer and I'm starting to think I shouldve gone with a different provider. At this rate I'll never get my broadband set up
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PC
(@pc1979pc) reported
@virginmedia Sorry, original post was meant to say no service since 30th September not going to be fixed until 21st November - so 2 months of no service
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Lee W1875 ⚽️
(@LeeW1875) reported
@lou1875 @virginmedia I usually go through cancellations. They are quick enough to resolve issues and give you better deals. Actually feels like you're talking to a real person too not a script reader!
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Christopher Evans
(@Barry_Carrot) reported
@virginmedia how do I get better Wi-Fi from your lot? You keep advertising the fastest Wi-Fi in the World (tm) but in truth my slow cooker is faster than the broadband you charge us a lot of money for each month