Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Windsor, Hammersmith, Wembley, Woking, Ealing, Southall, Richmond, Hounslow, Maidenhead, Aldershot, Epsom, Feltham, Barnes and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| London |
TV | |
| London |
Internet | |
| Windsor |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Russ
(@rusblake) reported
from
Hillingdon, England
@TurdiiBurdii @RiannaSandu @virginmedia If your an online gamer a couple of minutes is equivalent to hours of lost progression. So makes no difference if it’s down for a minute or an hour #virgindown
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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RangersBoy_8
(@Simon_Corley) reported
from
Ealing, England
@virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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marife narito
(@shiken93) reported
from
Spelthorne District, England
what’s happening to our internet Virgin media on & off service 😂
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Chris Wade
(@wadoinlondon) reported
from
Richmond, England
Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia Perhaps try kerpying your internet service 'up' for 26mins. Currently you're up to 17mins past the hour before it fails. Keep practicing.
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Russ
(@rusblake) reported
from
Hillingdon, England
@Kanadessa @TurdiiBurdii @RiannaSandu @virginmedia I was playing SOT for about an hour and a half, and it went down lost all my progress
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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Nigel
(@nigel_dawson) reported
from
Bracknell, England
@virginmedia just switched to you guys this week to get away from poor broadband! What a joke this is, now paying more and I have no service at all. Cheers 😡
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@Bluebird_7777 @virginmedia Cancel your direct debit. And when they call you - ask them to fix your box
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Winthrop
(@JoeWinthrop) reported
@virginmedia have the worse customer service NEVER!!!! I’ve had a problem for about 2 weeks now. Know one can be bothered to contact me back (2 managers). I’m sooo tempted to cancel the lot!!!!
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S G
(@Terkish) reported
@virginmedia internet is terribly slow in east london. I've rebooted hub and can only get around 10Mbps. Are there any known issues that aren't on your site?
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Neal
(@nealk87) reported
@virginmedia Will do, thanks. The message gives no time frame, it just says it’s a complex issue which is taking time to fix. Post code area is WS9 if you’re able advise of an estimate? In the scheme of things, a little data cost isn’t a big issue. Obvs would much rather it just fixed asap!
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Neil Bellerby
(@neil_bellerby) reported
@virginmedia This is just the auto compensation - I wouldn't qualify as I don't have a complete loss of service. As mentioned, it is intermittent. Send me a new router and see of that resolves the issue. Also, look at how I should be compensated.
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Ben Hunt
(@benjhunt) reported
@shrekwasp @nealk87 @virginmedia The worst for me is that the router has a range of about 2m.
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Nat C
(@Natcauthor) reported
@virginmedia can you explain to me why I received a call from one of your workers where he never stated who he was and started asking me personal questions and only when I asked him who he was he told me he was calling me to collect the router (because I’m leaving the company)
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Neil Bellerby
(@neil_bellerby) reported
@virginmedia Yes, I have tried to use the text service - it's useless. Just keeps asking the same question.
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G-Payne
(@George_MJW) reported
@virginmedia Are you able to help with my account over DM instead of me ringing
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Ant*
(@scouse_ant25) reported
@virginmedia We were looking to upgrade, but the offers you had for loyal existing customers were not competitive with other providers, especially when a new customer for you gets a similar deal for a much reduced cost. The difference was almost £40! No incentive to stay.
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Bradley Franks
(@bradfranks95) reported
@JrRoss26 @virginmedia Honestly. Worst company I’ve ever dealt with. Never usually turn to Twitter for anything like this, but when you’re on the phone for 5+ hours and nobody is responding desperate times...