Virgin Media outages and service status in Staines, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Staines, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Apr 7, 9:32 PM GMT+1.
- Internet (38%)
- Total Blackout (25%)
- Wi-fi (25%)
- E-mail (13%)
The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Wembley, Hammersmith, Maidenhead, Slough, Ashtead, Tadworth, Farnborough, Kingston upon Thames, Brent, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley
|
Internet | 4 hours ago |
|
Hammersmith
|
Wi-fi | 10 hours ago |
|
Hammersmith
|
Total Blackout | 11 hours ago |
|
Hammersmith
|
Internet | 20 hours ago |
|
Maidenhead
|
Internet | 23 hours ago |
|
Hammersmith
|
Internet | 24 hours ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Jack Faulkner (@jackjfaulkner) reported from Hounslow, England@virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.
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Michelle McGrade (@MichelleMcGrade) reported from Brentford, EnglandNo internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!
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Martin Jerrard (@MartinJerrard) reported from Farnborough, England@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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aaron grantham (@aarongrantham) reported from Richmond, England@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
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Veronica Mitchell RD (@AbFitNutrition) reported from Richmond, EnglandIt’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
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Matt Browne (@mattlfc78) reported from Ash, England@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Julian Hull (@JulianHull) reported from Farnborough, England@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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James Milward (@Jimbwlah) reported from Farnborough, England@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, EnglandStill awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
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lets be agile (@martyncodes) reported from East Horsley, England@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Chris Straker (@chrisTstraker) reported from Epsom and Ewell District, England@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!
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Richie Berryman (@richie_b_80) reported from Richmond, England@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
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Sowmya Mukund (@SowmyaMukund) reported from West Molesey, EnglandVirgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
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Matt Browne (@mattlfc78) reported from Ash, England@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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Woodsy (@chriswoods84) reported from Ealing, England@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all
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Chris Scoffield (@chrisscoff) reported from Bracknell, England@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
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soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, EnglandLooking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
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aamer habib (@aamer74) reported from Maidenhead, England@virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service
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Margareta Dovgal (@Margare7a) reported from Hammersmith, EnglandHey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!
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Eamonn Curran (@EamonnCurran2) reported from Ealing, EnglandAre they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Izzy Knowles 💙🔶🇬🇧🇪🇺 Stay home. Be kind (@gardensinboots) reported@virginmedia Sorry, no. I spoke to one of your technicians in the street who gave me a number to report issues. But I haven’t called it yet.
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Bubs (@slf_toon) reported@virginmedia Thats continued to happen, but now smart TVs and even phones upstairs are running slow. We've had connection issues before, but not this bad. Would moving router upstairs with wired connection to 2 x computers work. If it would, would a VM engineer do that? Ta 2/2
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Mark McFadden (@markmcfad7) reported@virginmedia No help. Called up again to be passed to someone else who hung up. This is a wind up. Why can't I get a call from @virginmedia? You know what my problem is
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bobbyb (@shmooza) reported@virginmedia The fault is with you guys. I’ve explained on the phone numerous times. You PR people can’t sort this. You’re just trying to hide the bad service. Either you get me pods sorted or you like everyone else at @virginmedia are wasting my time
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Jim Mumford (@jim_mumford) reported@virginmedia I need to speak with a human being - your bots can’t fix my issue
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Simplely_Dimplely (@SDimplely) reported@virginmedia no matter what I do...its always yellow. poor connection
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Joshua Hirst (@JoshHirst) reported@virginmedia how do you get a Hub 4? As the current Hub 3's wifi range is honestly terrible.
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HFT (@hft1472) reported@virginmedia Hi my partner has no signal on his Virgin Mobile service. Are there any problems in the KA16 9JA area? He cannot log onto his online account so cannot check there.
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Stuart Bull (@stuartjbull) reported@virginmedia So no then. I left your service a couple of years ago for the same problems people are facing now. Nice to see that your consistently bad at admitting fault.
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Andy Storey (@MrAndyStorey) reported@virginmedia Will I EVER get a reply to my complaint raised C-150121581? You are very quick to put my prices up but can't find the time to deal with a complaint.