Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 03/03/2026 19:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Uxbridge, Hounslow, Ealing, Hammersmith, Southall, Farnborough, Richmond, Wembley, Woking, Northolt, Camberley, Harrow, Hayes and Maidenhead.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomUxbridge Internet

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @Roz4luv @paulinebbennett @virginmedia Do not give in Rosie. And do not pay! You pay for a service and they are not providing it. Stick with it my dear! #virginmediadown

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia In addition, when will it be fixed for good? If you don’t want your customers up in arms, be transparent, honest and say what the problem is and relay and exact date. No canned responses!!!

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia It’s NOT ONLY happening to me. There are many people in the Heathrow area (hope that suffices) for a start, that have this issue. I’ve given up on your app and customer service as we are not trying to understand our issue or the frequency of it. You just want to close your ticket

  • zainyboy89 Zain Khan (@zainyboy89) reported from Kingston upon Thames, England

    @virginmedia @virginhelp Not happy about the connectivity issues in my area.

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    .@virginmedia as predicted. Down it goes. What is your problem @virginmedia #virginmediadown

  • OlaAgbaimoni Ola Agbaimoni (@OlaAgbaimoni) reported from London, England

    @virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia sounds like someone starting a shift and leaving a shift and in between taking a break. HELLO?!?!?!? Isn’t this what you should be doing, trying to identify the source of problem??? #virginmediadown

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia This has been going on for 16 days. Are you kidding me with your canned response? Don’t even bother replying to me until you have sorted it out in the UB3 area. Every time at 4pm goes down. Every night at 11pm goes down until 8.30am on wkends always down. #virginmediadown

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    .@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30am, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?

  • markbritnell Mark Britnell (@markbritnell) reported from Richmond, England

    @virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?

  • jonathansnorman Jonathan Norman (@jonathansnorman) reported from Farnborough, England

    @virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @PrimeVideo @netflix How can you partner up with @virginmedia when they cannot even provide your subscribers with an internet service to access your content for over half a month? #virginmediadown

  • onemistert Mr T (@onemistert) reported from London, England

    @jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    BREAKING NEWS: First hand account from a @virginmedia engineer, who is told by his superiors to turn off the Internet between 11pm and 8.30am as they don’t work overnight as well as most of weekend. Overtime payment issues. Hundreds affected. Issue is due to electric company

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    .@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30pm, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia @Savilehto How are you going to compensate us? It says we should rely on you to automatically work it out. You can’t even get your service running smoothly for over half a month... #virginmediaincompetence #virginmediadown I bet they payment goes out from my account without any issues...

  • markbritnell Mark Britnell (@markbritnell) reported from Richmond, England

    @virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @toolaroola11 @virginmedia Guess who’s back up? Are you @toolaroola11 quick, we have 2 hours and 15 mins left of service before lockdown/curfew... #virginmediadown

  • markbritnell Mark Britnell (@markbritnell) reported from Richmond, England

    @virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Phily_G Phillip Gibbs (@Phily_G) reported

    @virginmedia yo whys my internet now awful keeps cutting of this is an outrage

  • matty74824152 issues of import (@matty74824152) reported

    @virginmedia use three instead. In Colchester with 5g it’s half the price and just as fast. Avoid Virgin They are awful for customer experience.

  • SteviRussell Stephen Russell (@SteviRussell) reported

    @virginmedia another outage? 👀👀

  • RanngerTTV Ben (@RanngerTTV) reported

    @virginmedia I called the recommended number which starts with 0345 for customer service then proceeded to follow the step by step and was on hold for 2 hours for the bot to schedule a call back that didn't call me back

  • KarenBa83025152 Karen Baldwin (@KarenBa83025152) reported

    @virginmedia please confirm if I will receive a refund for the virgin internet issues last week? I work from home and it was a huge inconvenience

  • ianmid1 Ian (@ianmid1) reported

    @wazghaf @virginmedia Thing is if it was only rpi it would be ok, but the greedy efers want 4% on top , if only we could get a good mobile signal they could stick their services up their arses

  • lauren04273855 lauren (@lauren04273855) reported

    @virginmedia had absolutely no internet for 12 hours now, still down . Not been able to work due to lack of internet

  • JabbarKaya45168 Jabbar Kayani (@JabbarKaya45168) reported

    @virginmedia broadband issue I am having problems with virgin media broadband. During the day time it is very slow. I’ll only get 30 to 50 MB download speed. At night time after midnight it’s over 100 MB. Is anybody else getting this issue? I live in Sheffield #broadband

  • ChrisSmith_92 Christopher Smith (@ChrisSmith_92) reported

    @virginmedia hello, I arrived in Mexico yesterday and received the usual welcome to Mexico text, but I cannot text, make or receive phone calls. Are you able to help with this please? I can see incoming calls but it won’t allow me to answer it, it just cuts off.

  • garethmonkey Gareth 💙💙💙 (@garethmonkey) reported

    @virginmedia are bloody garbage, the TV keeps starting up and going to a green screen. When going through the app it says we need an engineer which will be £25. Sorry its your fault and we pay for a service which is poor to say the least.