Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/17/2026 01:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Addlestone, Hammersmith, Leatherhead, Wembley, Bracknell, Ashtead, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Northolt, Ruislip and Slough.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomAddlestone Internet
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.

  • anands_ Anand Baria (@anands_) reported from Brentford, England

    @virginmedia The service resumed after about and hour. Thanks

  • edparsons ED PARSONS (@edparsons) reported from Richmond, England

    @virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...

  • AlisonJaneWilso Alison Jane Wilson (@AlisonJaneWilso) reported from Camberley, England

    @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

  • ImaginaryCard MOMO (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?

  • TechZilla_ Tech Zilla (@TechZilla_) reported from Brentford, England

    @virginmedia When I checked other sites like down detector it shows Virgin broadband is down all over london so how come you don’t know that?

  • TheLifeIShare Our Family Blog (@TheLifeIShare) reported from Richmond, England

    More spam scam calls claiming to be from @virginmedia today. I’ve put in a complaint but not hopeful as they seem to want to blame anyone but the apparent leak of numbers to scammers. Offcom or somewhere higher next if we don’t get this sorted. Blog post tomorrow. I’m pissed off.

  • winetaff Lee James (@winetaff) reported from Esher, England

    @virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.

  • UB5simon Simon Bye 🎪🔶 (@UB5simon) reported from Ealing, England

    @Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.

  • TechZilla_ Tech Zilla (@TechZilla_) reported from Brentford, England

    @virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!

  • TheLifeIShare Our Family Blog (@TheLifeIShare) reported from Richmond, England

    @Ofcom hi, @virginmedia is refusing to help us deal with constant scam calls on a new number after our old one was bombarded with them too. It would seem that that somehow scammers have got hold of some of their numbers. How do we deal with this if Virgin won’t?

  • hasnat2002 Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia I’m on M600 Fibre Broadband. On my account it says ‘our broadband doesn’t get quicker than this. You’re on our top tier broadband!’ If I got a Hub 4 and 1gb broadband, would that guarantee a stronger and faster WiFi network?

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia Good morning. Yes it’s an ongoing problem that isn’t going to go away on its own, it needs resolving please. I see that there is now a Hub 4 available, does that emit a stronger WiFi signal? And what about Booster Pods? I don’t live it a mansion, it’s just a normal 3 bed semi.

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples

  • STRAYPHOTON DAVID WOODHOUSE (@STRAYPHOTON) reported from Richmond, England

    @tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?

  • STRAYPHOTON DAVID WOODHOUSE (@STRAYPHOTON) reported from Richmond, England

    @tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.

  • garyekins Gary Ekins (@garyekins) reported from Epsom and Ewell District, England

    @virginmedia Out of nowhere service stops. Everything is plugged in correctly. Restart. Nothing works. Give it a few hours and miraculously starts working again. About once a week now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cotter78 Jamie🍀🏆☘️ (@cotter78) reported

    @virginmedia It’s not the pods it’s your WiFi it’s utter garbage as a customer for over 20 years I will be leaving ,can’t get WiFi unless in same room as router constant drop outs ,not good enough

  • Ellen21727511 Ellen (@Ellen21727511) reported

    @virginmedia so fed up no tele for 24 hours SO18 5SU paying for no service

  • AvatarIII R. Barclay (@AvatarIII) reported

    @MarkTheSoundMan @Kieran96cfc @NetflixUK They're on virgin media go, which doesn't help if you don't have virgin media, but otherwise you have to rent them.

  • AxcessGaming Axcess (@AxcessGaming) reported

    Virgin Media keeps disconnecting us this evening so I'm not going to try streaming I don't think, they expect a full fix in place by tomorrow at 4pm!

  • caelan_mulligan Caelan Mulligan (@caelan_mulligan) reported

    @virginmedia is there an outage for broadband in the Swansea area? Or is it just me?

  • JaguragaX ous (@JaguragaX) reported

    @virginmedia sines when have your sales people started doing fraud? I asked to move my services they made a new contract, this has made me very angry and disappointed. Fix my contract or I will get in touch with your regulator and cancel or I won’t pay a dime.

  • CFCxAaron Aaron - 20/21 CL Winners🏆 (@CFCxAaron) reported

    Virgin media down for the past week and I haven’t even been able to play fifa yet man.

  • KellyLouise140 Kelly Louise (@KellyLouise140) reported

    @virginmedia Internet has been cutting out all day... Honestly with what they charge you think you would get a better service...

  • PaddyLincoln Paddy Lincoln (@PaddyLincoln) reported

    @virginmedia We are well aware of that, but that’s not really the point is it? It’s about @virginmedia penalising tenants who, through no fault of their own, are forced to move out and unless @virginmedia happen to service their next rental, then they’re Donald ducked. That’s the point.

  • zephrampoke zephrampoke (@zephrampoke) reported

    @FallGuysGame @virginmedia @EGX to bad its in the UK....