Virgin Media Outage Report in Staines, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 12:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Acton, Feltham, Ealing, Leatherhead, Isleworth, Slough, Hayes, Twickenham, Walton-on-Thames, Hounslow, Camberley, Wembley, Aldershot and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Acton |
Total Blackout | |
| London |
Total Blackout | |
| Feltham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
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Vicky
(@vickyross06) reported
from
Hillingdon, England
@virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
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Lynne Arnett
(@laaqpr) reported
from
Hillingdon, England
@SpaQPR @virginmedia we’re still waiting for a customer service manager to reply been waiting since 28th February
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@virginmedia is down. Area 3. Please fix ASAP.
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Alex Trickett
(@alextrickett) reported
from
Ealing, England
@virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Lynne Arnett
(@laaqpr) reported
from
Hillingdon, England
@ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Wigglesworth
(@WiggStar84) reported
@virginmedia No, it doesn't give you the option to speak to someone, it sends you a txt which leads to troubleshooting but as they can't connect to the hub it says it will send an engineer out. A workman has cut through the cable so I need to know the engineer will be able to fix that
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David Wigglesworth
(@WiggStar84) reported
@virginmedia do you not have contact centres anymore? I need to speak to someone about a broadband issue but the phone no doesn't work nor does online chat
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Peterbartle
(@Peterbartle6) reported
My emails still not working even though it says password etc correct ,virgin media please sort this out !!!
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Cheryl Cavanagh
(@xchezzacx) reported
@virginmedia Still in phone queue.... So that's so far just as useless it's funny when it's trying to remove services you don't want to help huh
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andy
(@andyedin_) reported
@virginmedia I’m not calling them again. What’s the point. That’s why I sent the letter. That’s why I sent the tweet. But nobody on your end will take responsibility or be accountable for your service. It’s honestly a joke. I just don’t get it.
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Karen 💕🚴♀️
(@kp012v15322) reported
@virginmedia I am at work until 5pm today, I need to talk to someone, could you tell me what time customer service is open until today please. @virginmedia
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Deana Hillman
(@deanahillman101) reported
@virginmedia how do I get a link to your whattsapp messenger service.. I have a quick query
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@jenniempolitics
(@jenniempolitics) reported
@virginmedia I’m aware of that however as she’s not in the UK currently she doesn’t have access to her mail. Virgin stopped her SIM working. We didn’t ask for a new SIM. I’ve got her a SIM from a company here in France. I want to cancel the account but not access it to cancel because it’s 1/
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Dirkdiglett00
(@dirkdiglett00) reported
@virginmedia Yes, i get a screen that simply tells me there's an issue with my broadband + that if it doesn't get fixed within 23 hours an engineer will come out. This is not a good resolution. I cant connect devices to my Internet. That I pay for. Ridiculous. I don't want to wait 23 hours!
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Joe Wright
(@JoeVVright) reported
@virginmedia i’m sorry BUT we pay top dollar for top internet and are tied in a contract with you…to be fobbed off with an extra plug in booster for an extra £5 a month. The internet is STILL GARBAGE. An occupied plug with an ugly booster and £5 for the privilege - SHAME ON YOU