Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hayes, Egham, Hounslow, Twickenham, Wembley, Southall, Camberley, Slough, Hammersmith, Addlestone, Leatherhead, Bracknell, Ashtead and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Anand Baria
(@anands_) reported
from
Brentford, England
It’s been three hours and I’m unable to do any work from home due to my internet being down @virginmedia can you please sort this out, I pay a hell lot for the services #virginmedia #virginmediadown #wfhlife #workingfromhome
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia @leesoo89 It’s not working.
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Stephen
(@stephen_09) reported
from
Hammersmith, England
@virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.
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Chris Hadland
(@chrishadland89) reported
from
Ealing, England
@virginmedia no Broadband service. London W5 area for about 2 hours now.
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Ami Kotecha
(@amikotecha) reported
from
Ealing, England
@virginmedia terrible customer service time and time again! No broadband connection, no one to speak to and a broken customer service website! A shambolic response to customers! #ukdataservices #broadband #ukbroadband #virginmediadown #CustomerExperience
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Simon MacMichael
(@simonmacmichael) reported
from
Ealing, England
@ruskin147 @virginmedia Three frustrated people working from home in W3 without Virgin internet ... data allowance on tethered mobile taking a caning, slow connection too.
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
So @virginmedia I can't check my broadband status on your 'Service checker' and your phone lines won't let me get through, I need this sorting out ASAP! #virginmediabroadband
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Ian Brown
(@ian_flyinscot) reported
from
Kingston upon Thames, England
@virginmedia please help with complaint raised..... customer service is just woefully poor
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Atima Bhatnagar
(@NailsByNemo) reported
from
Brentford, England
@virginmedia not the best time to have an outage if all your services!!! Happens far to often for my liking and often for hours on end if not the whole day. As a home worker I rely on my internet connection!!! Sort it out!!!
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Fergus Rose
(@FergusRose) reported
from
Ealing, England
@virginmedia it’s down again when will Internet come back
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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Graham Stretch
(@GrahamStretch) reported
from
Ealing, England
Virgin broadband from @virginmedia down since 9am in Ealing, West London - May we have a time estimate for when we can expect service to resume - trying to provide NHS clinical services to patients , please can we have an update.
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Chris Ruby
(@chrisruby3) reported
from
Brentford, England
@virginmedia no internet + service site is down... huge issues, London offline, can’t work. Resolve ASAP please.
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Nick 235
(@music235) reported
from
Brentford, England
@kl_coop @virginmedia Yes mine is down as well and I can’t even get on the network status page to register a fault... even my @ThreeUK connection seems to be lagging
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Kieran
(@kbray68) reported
from
Ealing, England
@virginmedia thx got it back for 30mins now down again😡
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
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Euan Wilson
(@_euanwilson) reported
from
London, England
One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Alex Rusev
(@AlexRusev3) reported
from
Southall, England
@virginmedia @PlayAvengers My broadband is down and I am working from home. I followed all the steps available to fix the issue with the broadband but still not working... and I can't even contact anyone from @Virgin
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ジェニファー 🍼
(@JennyBandicoot) reported
@virginmedia connection was fine with all devices. As soon as we upgrade from 200 to 400, my Xbox speed is slow. Every other device is fine apart from the Xbox. And the Xbox itself was fine before the upgrade. What's wrong?
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DeathByLollipops
(@LoL_DBL) reported
Anyway else having consistent packet loss issues with virgin media and league? Other games seem fine.
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Kelly Turner
(@kellyj70) reported
Anyone else had issues with a @virginmedia box? Wouldn’t let me change channels earlier and scrolling was jumpy. When I tried my pin, it filled 2 boxes when I pressed 1 digit. Tried 2 remote controls too.
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j Avery
(@jAvery68918708) reported
@virginmedia I’ve recommended my son as a new homeowner for a broadband only service he has an O2 phone so does NOT require an 02 sim card. Is it not possible to have a broadband only service with VM
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ً
(@feyiIIumination) reported
>3 hours in queue >log in >typing smthn >internet goes down >another 3 hour queue. virgin media i am going to ******* GET you
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Stevo Wilfredo di StarBar
(@stevo_wilf) reported
@virginmedia Once again my 100mbs service is being throttled to less than 1mbs. STOP IT! Stop throttling the bandwith, stop giving your customers a poor service.
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Lucy O'Sullivan
(@lucyfer7891) reported
@virginmedia no wifi since 6.30pm and no-one available to contact to resolve the issue, how can we fix this? Paying for zero service.
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Michail Naoum
(@NaoumM_) reported
Trying to get new broadband deal with @virginmedia . It is almost 2 days now. Chat bots, agents in India, customer service ppl , loop back … Just Horrible…Probably will jus shop next door …
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Ash
(@MoistMrSheen) reported
@virginmedia I'm pretty sure it's the Hub 4, and it keeps cutting out for some reason, Sky works fine and doesn't cut out at all so it must be related to the Hub, pretty frustrating. The Wireless is working, but my wired connection cuts out constantly.
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Steve
(@Steve40280218) reported
@virginmedia @CarersUK I haven’t had any TV for 4 days just reboots with a bright green screen saying there is a DVR issue. Can’t get hold of anyone and no email address?