Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hammersmith, Farnborough, Harrow, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Hounslow, Maidenhead, Aldershot and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Des O'Carroll
(@Deso27) reported
from
Richmond, England
@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
@virginmedia Hi there. I am having trouble using phone service I can never get through. We are looking at ending our Virgin media broadband for now. Can I contact you via Whats app or another means to start this process many thanks. Barnaby
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The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia down in se6 london? Can't access to your site even from the mobile
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Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
2 evenings in a row broadband and virgin media TV has gone down. Get your act together @virginmedia
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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The Gaffa🔌
(@ako_essex) reported
from
London, England
Virgin media is absolutely awful in every aspect
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia my broadband has just gone down. Makes working from home impossible.
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Roger Williams
(@rogerw117) reported
from
Richmond, England
@virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia not only is my broadband down, but looks like your website is as well, can’t check service in my area
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia if you have planned maintenance in the area ‘to make the service better’ why not send your loyal customers a heads up? You can’t just take the service away for a whole day W/out informer us beforehand. This is really poor customer service #virginmediadown
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Mark The Mackem
(@mark_j_cummins) reported
from
Hillingdon, England
My wife tried to cancel our @virginmedia the man on the other end of the phone wouldn't let her go, baby screaming in the back ground for a bottle my wife kindly told him to cancel and she needs to feed the baby, nope he still was asking questions to why. Very unprofessional
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Diamond Disco Dave
(@akadi5co) reported
Today has been a good day (so far). Had the vaccine first thing this morning and then belittled a scammer who was pretending to be @virginmedia - finished the call with “That’s not how the internet works you idiot!” And then hung up!
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Carl
(@clebeuva) reported
@JudgeDewie @virginmedia And that was for a corporate account too. I despair at all these simple issues.
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Luisa
(@luisaomielan) reported
@virginmedia hi having so many issues with WiFi, paying premium and WiFi is intermittent at best, have done all the tests. Please can I get some support.
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J. Chapman, what a yessa
(@hadfuckin_tight) reported
@virginmedia Firstly, that means there is an issue that's known about. Secondly, it's been going on for nearly two weeks. Dreadful customer service.
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Jenny Ertle
(@JennyErtle) reported
@virginmedia Last night. Not worried about the complaint. I am worried about who@i talk to about moving house. I move 10. April and need to repair the wall first.
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Hannah Oldfield 💙
(@HannahOldfield) reported
@virginmedia hi! My router has had a solid red light for abut 3 days now and your website says it means it’s overheating 😬 any ideas how to fix it?
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Mitch mclennan
(@mitch_mclennan) reported
Virgin media change to a contract which I did not know about now paying £53 in May 2022 £93 to cancel £280 Benn with them over 25 years what a to treat customer
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Tom Stocks
(@Purple_stocks74) reported
@virginmedia Wired also disconnects at times , customers need to be mass complaining to @Ofcom as this seems to be an issue across the network , seems virgin maybe misleading its customers as to what the issue is
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Stacey Hartley
(@WestheadStacey) reported
@virginmedia literally the WORST company I’ve ever ever dealt with!! Passed to 3 different people, none of whom can help! If I had to give my details in ONE more time I was going to lose my mind! Absolutely sick to death of this awful company
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Alan Dobson 💙
(@amadobson) reported
@Danjsalt @virginmedia All i ever about Virgin is bad