Virgin Media outages and service status in Staines, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Southall, Ealing, Woking, Addlestone, Hayes, Walton-on-Thames, Wembley, Northolt, Greenford, Richmond, Hounslow, Ashtead, Epsom, Camberley, and Feltham.

City	Problem Type	Report Time
Southall	Wi-fi	1 day ago
Southall	E-mail	1 day ago
Ealing	Internet	1 day ago
Southall	Internet	2 days ago
Woking	TV	2 days ago
Addlestone	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Stuart the Copywriter (@StuartTarn) reported 3 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  Billy Baxter (@will_i_am67) reported 7 minutes ago from Slough, England

  @virginmedia good at persuading customers to stay with them just not very good at keeping promises. Several telephone calls to customer services still not activated request for Sky Sports can't even be certain new broadband speed has been implemented might need to contact @Ofcom

• 
  Francesco Marchet (@MarchetF) reported 8 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Mark Ryan (@MarkGRyan) reported 8 minutes ago from Ealing, England

  Once again @virginmedia let us down with internet in W13 area ... not a good service at all

• 
  maureen robert (@morish1) reported 10 minutes ago from Hillingdon, England

  @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

• 
  Tim Hole (@TimHole) reported 22 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Ross Harvey aka The Project (@rh_theproject) reported 23 minutes ago from Hillingdon, England

  @virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,

• 
  Snatch (@U2Gorilla) reported 25 minutes ago from Southall, England

  Requested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.

• 
  Billy Baxter (@will_i_am67) reported 34 minutes ago from Slough, England

  @liamPATTIE @virginmedia So many time since Tuesday reset WiFi turned off tivo box at back at the wall everything. Called again Thursday and he told me you've got it unbelievable customer services 🙄

• 
  Ravinder Judge (@judge_ravinder) reported 36 minutes ago from Hounslow, England

  @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

• 
  Staffora (@staffora) reported 39 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 39 minutes ago from West Molesey, England

  @virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?

• 
  Kevin Plummer (@plummerkevin1) reported 42 minutes ago from Richmond, England

  @martynenglish2 @virginmedia They have a catastrophic reputation around here ... speeds great in theory but always down, slow and out of order as I see from local shops.

• 
  Ravinder Judge (@judge_ravinder) reported 45 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  John carroll (@Johnboy82903002) reported 45 minutes ago from Brentford, England

  @virginmedia Done that, and still doesn't work

• 
  Becky Morrish (@BeckyMorrish13) reported 46 minutes ago from Camberley, England

  Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 48 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  itsnotOK (@itsnotO56763609) reported 49 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  Andrew Wood (@andrewlwood) reported 52 minutes ago from Hounslow, England

  @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

• 
  Valerie 🇮🇪 (@ValerieLondon18) reported 57 minutes ago from Epsom and Ewell District, England

  @virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Miles (@milesc2003) reported 4 minutes ago

  @virginmedia Hi again Virgin, why does it look like my engineer appt has been cancelled? And good to know that there is a wider issue in the area.

• 
  GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported 9 minutes ago

  @PeteUK7 @virginmedia Yep…experienced issues with Santander & Portsmouth water co. The latter wanted to speak to account holder to confirm closure ! The former insisted my father had made changes to his online banking; a bit tricky really as he was dead& they didn’t have any internet. Total nightmare

• 
  d_f1888 (@df1888) reported 9 minutes ago

  @LutzSchueler @virginmedia We’ve been waiting since January for VM fibre to be installed and the customer service has been shocking. I’ve raised 3 complaints emailed your office and still have not had the service installed. Next stop the communications ombudsman !!

• 
  Wayne Dannatt (@wadannatt) reported 10 minutes ago

  @virginmedia instead of sending a text message stating that services will be fixed soon, how about giving a timeframe? My Internet has been out all day, you've just increased prices yet again, this is the second time in six months and last time it took you two days to fix it!

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 15 minutes ago

  @virginmedia @PeteUK7 HOW LONG does it take it to update your accounts? Asking on behalf of all auditors, everywhere. Also, template posts like this do not assuage and make you look uncaring to an even wider audience. How HUMANS work :- 1) This sort of post should trigger a HUMAN with AUTHORITY to handle. It's not "a few days", it's a few months. I'm pissed because in my case I'm still dealing with an idiot org (not Virgin) after THREE YEARS. 2) They apologise. In Public, without reservation or excuse. 3) Privately, they apologise and make a concrete gesture. In this perhaps, "let us know if they supported any charity, we'll send you a cheque for £1000 made out to it". Privately because otherwise grandstanding. £1000 because you want to show you're sorry, and that this sort of thing is so rare that you can be generous. £100 just looks a cost of doing incompetent business. CHEQUES : still the only way to send money via a third party where you need the third party to know it got paid. And yes, they still exist. Even if Branson has to get it from his branch in person.

• 
  Mrs c (@w47carr) reported 19 minutes ago

  So been without WiFi and tv because of @virginmedia outage in barnsley since early morning supposed to be fixed by 5pm tonight and 4g is useless

• 
  Brian N (@BrianNicholso16) reported 20 minutes ago

  @markenello @virginmedia Been through the frustrations too Mark. Almost made my blood boil, cut off several times while on long calls and took ages to manage to leave. Had issues afterwards too. Moved to EE and really happy and a UK call centre with very helpful folk. Fifty pounds a month less too!

• 
  Miles (@milesc2003) reported 20 minutes ago

  @virginmedia due to last nights thunderstorm in WS14 the fiber broadband had been down since 3am. Spoke to a human at 8:30am who said they are waiting for an update. No internet for 9 hours for many people who WFH. Any updates would be appreciated

• 
  O2 (@O2) reported 20 minutes ago

  @j2l_971 Hi it's us from Virgin Media O2. We're sorry about ongoing issues that you're having with your account. If you like we can look into this however we would need to do this in a private chat because we would need more info.

• 
  Mark Sutherland * (@markenello) reported 22 minutes ago

  @MattyBeer @virginmedia Its broadband and TV but I've had more than enough of the terrible service