Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 03/12/2026 01:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Kingston upon Thames, Maidenhead, Uxbridge, Northolt, Hounslow, Ealing, Southall, Farnborough, Richmond, Woking, Camberley and Harrow.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • joylawn Prof Joy Lawn (@joylawn) reported from Kingston upon Thames, England

    @virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.

  • artteachjess Jessica Austin Esq. MA MCCT (@artteachjess) reported from London, England

    @virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

  • mands4walkies Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England

    @virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson

  • RachaelGreenyer Rachael (@RachaelGreenyer) reported from Kingston upon Thames, England

    Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service

  • Leximar2009 Alex Marriott (@Leximar2009) reported from Kingston upon Thames, England

    engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia

  • iandonald71 ian donald (@iandonald71) reported from Richmond, England

    @virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth

  • Jon_Vanstone Jon Vanstone (@Jon_Vanstone) reported from Richmond, England

    @virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown

  • RichardShead Richard Shead (@RichardShead) reported from Richmond, England

    @flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.

  • joylawn Prof Joy Lawn (@joylawn) reported from Kingston upon Thames, England

    @TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help

  • Theoryjoy Thomas Moore 🏳️‍🌈 (@Theoryjoy) reported from Kingston upon Thames, England

    We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom

  • graciegirlracer Grace Mitchell (@graciegirlracer) reported from Richmond, England

    @virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...

  • egemenonen Egemen Onen (@egemenonen) reported from Richmond, England

    @virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!

  • AnghellKim Kimberli Anghell (@AnghellKim) reported from Kingston upon Thames, England

    Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown

  • ali_bateman Ali Bateman (@ali_bateman) reported from Richmond, England

    @virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.

  • ayca_oncu Ayca Oncu (@ayca_oncu) reported from Kingston upon Thames, England

    @virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad

  • StreetCube StreetCube (@StreetCube) reported from Kingston upon Thames, England

    @IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KingCon71 Connor (@KingCon71) reported

    @virginmedia you internet is down again and during arguable the biggest game of the season!!! I ain’t paying this month…

  • LordSnarl lordsnarl (@LordSnarl) reported

    @virginmedia 4 times in 3 hours... this is not acceptable.... I am paying for a service that isnt being provided thats bordering on illegal

  • sophiefreethy Sophie Freethy (@sophiefreethy) reported

    @virginmedia This pattern has been consistent ever since the issues started. Today worse than ever in our opinion. No one has seen a virgin engineer in sight. Tell me how that’s acceptable?

  • dpjohnston10 Darren Johnston (@dpjohnston10) reported

    @virginmedia I WOULD STRONGLY ADVISE ANYBODY THINKING OF JOINING VIRGIN NOT TO. SERVICE HAS BEEN DISGRACEFUL FROM THE MOMENT I JOINED THEM AND NOW THEY’VE TAKEN MONEY FROM ME THEY SHOULDN’T HAVE

  • thegloves1878 Ryan McFarlane (@thegloves1878) reported

    @virginmedia Sure can. Adjusted our payment up by more than allowed in Feb/March. Agreed you had done it wrong and revised down. Next month, overcharged again, promised a fix, good for one month then up again. I would like a fix and our money back so if you can help that would be great.

  • gary_semark Gary Semark (@gary_semark) reported

    @virginmedia I cannot believe that our hard drive has failed giving us the green screen of death and get told by customer services the first appointment for an engineer visit is Friday, that’s a shocking service not having any TV for 5 days!!

  • ricky_sundar Ricky Sundar (@ricky_sundar) reported

    @virginmedia Tried that directed me to call the 0345 number. Again the service is poor. I want that WiFi booster.

  • HolyCrusader96 ☩ The Slavik Crusader ☩ (@HolyCrusader96) reported

    @virginmedia No I haven't, as it was rather obvious that there was a problem, but as of right now, it seems to be acting fine. I'll respond again and check if it does happen again

  • dpjohnston10 Darren Johnston (@dpjohnston10) reported

    @virginmedia Me again. Turns out your awful, deceitful company has done it again. Told me to resolve this issue I should speak to my bank to get my money back. Bank says that’s not possible. Please can I have a number so I can speak to an actual person. Not acceptable at all.

  • steveandcamera Steve Hayes (@steveandcamera) reported

    @virginmedia Tried that, sent me a text with a link to do some checks once again, If that doesn't work I can now wait again for 24 hours before doing anything further??????