Virgin Media Outage Report in Staines, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Staines come from postal codes TW18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Slough, Hounslow, Southall, Greenford, Wembley, Ashford, West Byfleet, Bracknell, Camberley, Uxbridge, Feltham, Hayes and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Slough |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Dan O'Sullivan
(@dano_afc) reported
from
Frimley, England
@virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Hounslow, England
@realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia You keep cutting me off when I call ! / just email the complaint number to a member of your UK team and ask them to call me, really not that hard
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Bhavin
(@Bhavinmaru2020) reported
from
Hillingdon, England
@virginmedia I am loosing signal intermittently. Not great!
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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Jessica Carmody
(@JessicaCarmodyV) reported
from
Richmond, England
@virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.
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Matt Rose
(@mattrose18) reported
from
Camberley, England
@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
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Matt Rose
(@mattrose18) reported
from
Farnborough, England
@virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Adam Farnsworth
(@farnsworth_adam) reported
from
London, England
@virginmedia It’s appalling they can act so quickly What about the speed issue?
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Paul Smith
(@paulhelpspeople) reported
from
Twickenham, England
When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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Brenda
(@joybrenda) reported
from
London, England
@virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!
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J
(@not_on_fire) reported
from
Epsom, England
@virginmedia broadband not working since late last night and your website appears to be down. What’s going on?
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pezh Nekooie
(@pezhnekooie) reported
Hey @virginmedia, do customers usually wait SEVEN months for installation? Be continuously bounced between "customer service", pre-install and construction teams? Receive ZERO updates from Virgin Media, other than re-scheduled install dates that are NEVER fulfilled? #Shambles
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Peter D-D
(@pdonduncan) reported
@virginmedia Yes, new router anf TV360. Problem is with the network I am told by VM. The infrastructure just isn't capable of handling the higher bandwidth. Why sell stuff that doesn't work?
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Seth Jones
(@Seth_Jones) reported
@virginmedia brand new customer, and I’m cancelling before you’ve even arrived. Appalling customer service. Misleading communication, engineer no shows. Convoluted automation systems. Four phone-calls, one WhatsApp chat and nothing is resolved. It’s 2023. Be better.
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Peter Hawkins
(@The_Hawk_Tweets) reported
Hey @virginmedia - I rang to complain about my connection dropping out. Your customer service person tried to flog me some tech I don't need and then the call dropped.
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Stuart Edward
(@JacknifeStein) reported
@virginmedia This is exactly the problem you reply with a scripted load of rubbish to kick the can down the road. Yes, there have been problems now for 8 days. It is broadband and if you spent two secs to check you would know this.
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John
(@John69960488) reported
@virginmedia please enlight me on how signal boosters are going to solve this issue when our 2 PCs are connected with ethernet directly to the HUB? I have been with virgin media for 12+ years and all working fine until December last year, still not acknowledging my fault, I can't believe this
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Lucas Ball
(@LucasBall2211) reported
@virginmedia Just a joke of a service and your staff lying. Plus being told different answers by each person/department on the phone.
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Tony Di Carlo
(@tonydicarlo) reported
@virginmedia They haven’t!! I was passed around 5 people and no one can give me a answer on how to get this sorted. Avonline don’t seem to be able to help either!! I may as well cancel. Shambles
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Dion Marlow
(@Rockinbass09) reported
@virginmedia @thepiercy I’m having the same problem and tried different browsers
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Lisa Bunn
(@L22BUN) reported
@virginmedia absolutely shocking service from you guys. Been fobbed off for the last 2 months on ordering a Wi-Fi pod on 3 separate occasions. Wi-Fi speed of 2mbps when paying for max speed. Really not impressed at this point!!!