Virgin Media outages and service status in Staines, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Epsom, Hayes, Walton-on-Thames, Northolt, Ealing, Southall, Maidenhead, Kingston upon Thames, Wembley, Hounslow, Slough, Camberley, Brentford, Woking, and Addlestone.

City	Problem Type	Report Time
Hayes	Internet	6 minutes ago
Epsom	Internet	4 hours ago
Hayes	Internet	2 days ago
Walton-on-Thames	Wi-fi	2 days ago
Northolt	Internet	3 days ago
Ealing	TV	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  SusannJerry (@MrsJerryTweets) reported 21 seconds ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  Tom Vincent (@TomboBrewster) reported 6 minutes ago from Egham, England

  Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.

• 
  simone clark (@iglu_sim) reported 8 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  Ash まじめ (@ASHVllN) reported 9 minutes ago from Esher, England

  @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 11 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Yessi Bello-Perez (@yessibelloperez) reported 16 minutes ago from Ealing, England

  @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 16 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Matt Gardner (@FuzzyPixels) reported 18 minutes ago from Slough, England

  Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑

• 
  Billy Baxter (@will_i_am67) reported 21 minutes ago from Slough, England

  @virginmedia Called customer services at 6.30pm yesterday Sky sports now added. Lots of issues with WiFi at same time was on phone unable to load tivo box history appears to of been sorted. We will see in next 14days

• 
  Mark Ryan (@MarkGRyan) reported 23 minutes ago from Ealing, England

  Once again @virginmedia let us down with internet in W13 area ... not a good service at all

• 
  Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 24 minutes ago from West Molesey, England

  @virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 27 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Andrew Burdett (@andburd) reported 34 minutes ago from Maidenhead, England

  Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?

• 
  Jeff Brown (@fadermonkeyking) reported 34 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Ravinder Judge (@judge_ravinder) reported 38 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

• 
  Yessi Bello-Perez (@yessibelloperez) reported 40 minutes ago from Ealing, England

  @virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.

• 
  Oliver Fatyol (@IstvanOFatyol) reported 43 minutes ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  Nia Wyn Thomas (@niawynthomas) reported 48 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Matt Gardner (@FuzzyPixels) reported 54 minutes ago from Slough, England

  @MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues

• 
  Geoff Rogers (@GeoffRogersEU) reported 56 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Conor 🇮🇪 (@WFCConor) reported 4 minutes ago

  Internets down all day, plugged the router out 5 times and it still isn’t working, usual service for @virginmedia 🫣

• 
  bammo (@garryba66) reported 5 minutes ago

  @CLangley16 @virginmedia Been waiting 6 weeks fed up with loss of issue and the bullshitte when I get trough complained via email and verbal still nothing

• 
  LP (@____LP____) reported 6 minutes ago

  Internet down all da long. Googled @virginmedia to check the status of internet in my area. The AI answer took me directly to a page that said I've missed a payment with a button to pay. Might want to do something about that, Virgin...

• 
  Ed61 (@Ed6114) reported 8 minutes ago

  @virginmedia it’s even worse, after binning watching on 360 as it’s beyond rubbish, tried to control via my phone but then wouldn’t let me back in on the so called 360 control and now the volume is all over the place. Such a **** service

• 
  Matt McCorry (@MattMcCorry2671) reported 9 minutes ago

  @virginmedia shocking service from customer services following all your advice as on email yet I’m still having to call to resolve issue..no faith whatsoever! How do I speak to someone in UK??!

• 
  Harry Monk (@HarryMonk69535) reported 13 minutes ago

  @virginmedia what’s happened to the app ffs can’t sign in

• 
  Nala100577 (@Nala100577) reported 17 minutes ago

  @virginmedia @RobNoonan007 Its a total blackout now too - its not the tv

• 
  chantelle ❤️‍🔥⸆⸉ (@ttpdchantelle) reported 17 minutes ago

  @virginmedia almost 15 mins now surely you’re ***************? fix the dazn stream ffs!

• 
  Football Sigma (@professort15755) reported 23 minutes ago

  @S4mmyuk @virginmedia @DAZNBoxing The fact u paid for this **** says it all hahabab

• 
  Hind (@Han__1D) reported 24 minutes ago

  @virginmedia is there an outage in NE1?