Virgin Media Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Barnes, Hammersmith, Epsom, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham, Camberley, Uxbridge and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Barnes |
Wi-fi | |
| London |
Total Blackout | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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Ross Harvey aka The Project
(@rh_theproject) reported
from
Hillingdon, England
@virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,
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SusannJerry
(@MrsJerryTweets) reported
from
Hounslow, England
@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
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Mitch Manning 💜💙🦁🇺🇦
(@MitchM77) reported
from
Worcester Park, England
@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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spookstvgaming
(@spookstvgaming) reported
from
Ash, England
@virginmedia I’m losing money fix it
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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traymca 💙
(@traymca) reported
from
Worcester Park, England
@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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Andy Walker
(@educationforum) reported
from
Worcester Park, England
@virginmedia Your customers pay enough to expect 24 hour support. Do better.
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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SusannJerry
(@MrsJerryTweets) reported
from
Hounslow, England
@8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
Spelthorne District, England
@virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area
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Rex
(@Lozraus) reported
from
London, England
@_MxMike @virginmedia It’s been down for us since 1am 😫
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traymca 💙
(@traymca) reported
from
Worcester Park, England
Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown
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MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR
(@amiwrong82) reported
from
Worcester Park, England
Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!
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Tinders
(@safctinders) reported
from
Worcester Park, England
@virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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J OGara
(@JOGaraDP) reported
This is not on @virginmedia I have just noticed that I was getting 100mbps connection on my M200 service, just check the website and you have downgraded my package without my knowledge! You attempted to downgrade me last month too and I was on phone with someone who "fixed it"..
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Pras Patel
(@pras_patel) reported
@smiggy6326 @virginmedia Did @virginmedia ever reply? I have the same problem. Le2 in Leicester.
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申屠业宽
(@Adam_HFLS) reported
@virginmedia Get your internet working before end of Christmas Eve!!! It’s ******* not working for two days and your advisors keep sending automated replies!!
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Rob Quickenden
(@rquickenden) reported
@virginmedia System test on signal. I run it via the app but still get frequent TV drop out on many channels expecially bbc
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Nads🦋
(@fakirbhai_nadia) reported
@virginmedia coincidentally, when I ring to try and make a payment you answer within 30 seconds… funny that. Anyway, rant over, Merry Xmas all... hope you’re not a virgin media customer like we are, expect your wifi to be awful despite buying boosters and services cut off...
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🦍
(@fxckVARx2) reported
@virginmedia Honestly your wifi is bloody terrible! 3 times in the last hour my wifi has switched off itself!! Just upgraded the speed of it and still having issues. Sort yourselves out you clowns!
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Woggy
(@Allenwalkden) reported
from
St Helens, England
.@virginmedia it's Christmas Eve and your crappy internet is down again, can't stream any films, been shocking service all year
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HeartofGlassWegian🇪🇺🏴🇨🇮
(@HenkeNo7) reported
@virginmedia Your status page always says things are wonderful. Who writes this? Boris Johnson? Still intermettently poor, constantly buffering, frequent need to switch on and off the router. Not what I am paying for.
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Paul E Dennis
(@derinzydennis) reported
@virginmedia Hi we’ve been getting 69mbps for the last two days. We’ve reset the router. No improvement. Also our extenders stopped working which I don’t think is related to the router issue. What would you advise ? Online is saying no issues for our location. Thanks
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PowWowNow
(@PowWowNow1) reported
@virginmedia Since when did Virgin Media star caring. They don't care about their customers whom pay them, why would they care about "big issue"?