Virgin Media Outage Report in Staines, Surrey, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Slough, Hammersmith, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, Hounslow, Greenford, Wembley, and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Slough
|
Internet | 2 hours ago |
|
Slough
|
Internet | 2 hours ago |
|
Slough
|
Internet | 2 hours ago |
|
Slough
|
Internet | 2 hours ago |
|
Hammersmith
|
Internet | 3 hours ago |
|
Hammersmith
|
Wi-fi | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Tom Chant (@Tomch1966) reported from Richmond, EnglandI thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.
-
Anthony Cole (@ACLondon) reported from Chobham, England@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
-
Jon Gardner (@JonGardner_gb) reported from Richmond, England@harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown
-
PlaneSimple (@planesimpletra1) reported from Richmond, EnglandStill no TV, phone or internet in TW11 since Thursday morning. Their website is showing no known issues in the area! What an incompetent and disgraceful company @virginmedia
-
Sarah McKenna-Ayres (@tigerbeanmedia) reported from Richmond, EnglandThank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house! #nightmare
-
Richard Morris (@richardmorrisuk) reported from Richmond, EnglandSo 4th different #virginmedia estimate time and date for returning service passes and surprise surprise they just extend the estimate again. They are making it up. Went from 5pm today to 9am Monday this time
-
Sarah McKenna-Ayres (@tigerbeanmedia) reported from Richmond, EnglandThank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house for days!😂😂#nightmare #firstworldproblems
-
Sarah Cox (@SarahCo85095085) reported from Richmond, EnglandI cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom
-
Jason Ford (@jasonford1988) reported from Kingston upon Thames, England@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.
-
Munira Wilson MP (@munirawilson) reported from Richmond, England@janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.
-
Munira Wilson MP (@munirawilson) reported from Richmond, EnglandAppalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate
-
Jason Ford (@jasonford1988) reported from Kingston upon Thames, England@virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.
-
Russ Shaw (@RussShaw1) reported from Hammersmith, England@GavinJPoole @virginmedia I have been following your service nightmare with @virginmedia - I thought these experiences with them were a thing of the past, but clearly not!
-
-
Christian Furr (@Pientello) reported from Richmond, England@smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking
-
Biancaaa 💕 (@Biancaaa89) reported from Kingston upon Thames, England@jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god
-
Jon Gardner (@JonGardner_gb) reported from Richmond, England@____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.
-
Billy Martin (@thistle5460) reported from Richmond, England@jonslinn @virginmedia That’s what a decent red costs down t’pub I’ve had to purchase thirty two since Thursday to cope
-
Denise Tomlinson (@DustySubstances) reported from Richmond, England@hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course
-
Tony Mills (@tonystwit) reported from Kingston upon Thames, England@telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark S (@Mark_BarkingFC) reported@virginmedia I am not a virgin customer so cannot enter a phone number or account , the engineer tapped into the box to connect next doors line to the network until their cabling was connected
-
Clive Gowing (@CliveGowing) reported@virginmedia Why haven’t they worked on my last ticket then? 16 days and counting without service
-
Lisa Hulsman (@Lisa_Hulsman) reported@virginmedia My complaint is because; FIRSTLY they came to fit broadband and fitted the wiring in MY NEIGHBOURS GARDEN??????????? At what point is this acceptable????????
-
Ben Wood (@WoodBenjamin11) reported@virginmedia Oh I did all that, you came nowhere near giving me a good deal. Annoyingly I have to stay with you as well because you’re the best speed in my area and I need good internet speed. I certainly don’t feel like a valued customer however.
-
cantona7 (@Trebleutd) reported@virginmedia Done that goes through a sequence then hangs up on me absolutely atrocious useless service 😡
-
Lisa Hulsman (@Lisa_Hulsman) reported@virginmedia I have tried several times to discuss with a CS dep and they are completely inadequate in their reaponse. They can NEVER find my account. They promise the WORLD And then close the complaint????
-
Ryan Murray (@RyanMur34127334) reported@O2 @virginmedia Hi. Just wondering if there is an o2 outage today in Cornwall?
-
Steve Owen (@HogginsUK) reported@virginmedia I have, please see my ticket history, I have been on the phone again this morning with your support team and tried that (again!)
-
Kim John-bo (@Kim_John_bo) reported@virginmedia my broadband connection is terrible at the moment, meant to be getting 500mb, lucky to get above 15 at the moment, tried restarting router etc
-
michael packer (@mikeyarsen) reported@virginmedia I've already spoken to a member of ur team and the best they could apparently do is ,lower my download speed to 50mb ,and reduce my bill by £8 . Which I feel is a penalty to an existing customer .most other companies that deal with will at least lower a bill for a period to help