Virgin Media Outage Report in Staines, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Addlestone, Hammersmith, Southall, Camberley, Farnborough, Harrow, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Internet | |
| Hounslow |
Internet | |
| London |
TV | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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Courtney Lynn Murray née Hauseman
(@Courtneyxx) reported
from
Brentford, England
@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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Theo M-T🏎🏁✝️
(@BowenKnight_24) reported
from
Spelthorne District, England
**** Virgin Media and their bullshit WiFi man😒
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Chris Myers
(@CMyersPhysio) reported
from
Kingston upon Thames, England
@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Stephanie Addington
(@AddingtonSteph) reported
from
Richmond, England
Hello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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Mike Grimmel
(@mikegrimmel) reported
from
Hillingdon, England
@virginmedia utterly dreadful service which has been deteriorating week on week until today I have 350Mb at the speed of dial up and a TV service that just doesn’t work. Sort it out
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Jaggs
(@jaggsy42) reported
@virginmedia Still not good enough, service came back at 14.30 today so no services whatsoever for two and a half days. I assume your compensation protocol will now come into force.
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Phil Evans
(@TheAstroPhil) reported
@virginmedia @jiscmi Are there any issues at the JaNET/Virgin boundary? I cannot connect to @uniofleicester from my Virgin connection (has happened before). Other non-VM colleagues are fine, plusnet mobile is fine, other sites fine. Reouter reboot didn't help.
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Whitters the Crate Digger 🇺🇦
(@NevSlimbridge) reported
@virginmedia Hi, broadband down in BS34 but website says no issues. Please can you help?
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mauricesaxby73@gmail.com
(@mauricesaxby73) reported
@virginmedia CAN YOU GET SOMEONE WITH BRAINS NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO PHONE NUMBER NO ACCOUNT NUMBER NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMEN
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Kevin Young
(@kev_youngster) reported
@virginmedia This is exactly the abysmal service you receive, no one from VM prepared to take any ownership of the issue, raising it in a forum is hardly resolving the issue, I wish for this complacency to be added to my original complaint aforementioned,
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Josie Craig
(@JosieCraig1) reported
@virginmedia I have no internet at all and apparently you're too busy to answer the phones! Is there an issue that you're not telling your paid customers?
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mauricesaxby73@gmail.com
(@mauricesaxby73) reported
VIRGIN MEDIA HAVE YOU GOT IT YET NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO CONNECTION BECAUSE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIPMENT NO SERVICE NO EQUIP
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Mike - oldskoolpixels.com
(@michaelberry) reported
@virginmedia That's fine. I'm great with that, but you need to alert the customer that this is what's happening. Just cutting off an email account without any notification isn't on.
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jelliejeni
(@jelliejeni) reported
@virginmedia Actually, when I think on it, I even cut out on my PC which does have a wired connection even when there are no issues.
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Stephen Bennett
(@SBennett20) reported
@virginmedia I've looked online which says there is an issue with broadband in our area. Our broadband keeps cutting out and back on between 2-4pm every day. Not sure what the issue is, can anyone DM to explain why this could be happening?