Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hayes, London, Bracknell, Slough, Maidenhead, Wembley, Woking, Richmond, Camberley, Kingston upon Thames, Hounslow, Burnham, Harrow, Southall and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Kat P
(@KateProudman) reported
from
Richmond, England
“I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness
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David Clark
(@DavidClark38) reported
from
Richmond, England
@virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!
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Dr Tom Moore 🏳️🌈 🇪🇺
(@Theoryjoy) reported
from
Kingston upon Thames, England
@virginmedia It couldn’t happen at a worst time. Last time it was down there days and was completely confused by the statutory compensation scheme.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
Please can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.
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June
(@June299858) reported
from
London, England
@virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*
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Mark Bell
(@markjamesbell) reported
from
Tattenham Corner, England
@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
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ɴᴀɴᴄʏ🇦🇫☬
(@NancyLangani) reported
from
Hounslow, England
Feel sorry for those with virgin media. They’re ripping u off with shitty signal
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia
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Catch Me If You Cancer
(@catch_cancer) reported
from
Maidenhead, England
@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Jerry Daykin
(@jdaykin) reported
from
London, England
@MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂
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Richard Bristow 👨🏫🙋♂️
(@rjbmus) reported
from
Kingston upon Thames, England
Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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Dr Andreas Krieg
(@andreas_krieg) reported
from
Hammersmith, England
@virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome
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Matthew John Earley BBC (hons)
(@o0MattE0o) reported
from
Hillingdon, England
@virginmedia Internet is down and you telling me to book a engineer, are you joking me... it just dropped a 9:00 this better be fixed as I 100% need to to do my job working from home safely under government guidelines.
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Sedgwick
(@sedge_87) reported
@virginmedia I raised a complaint 21st Dec and then January and still no one has contacted me so don't tell me about your procedure when you haven't stuck to it, I should go to the obudsman @richardbranson @virginmedia
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Nic Best
(@76_twintwo) reported
@virginmedia Sorry for the delay. When the wifi cuts out we get the green wifi signal the flashes and the light at the bottom changes
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alan tuson
(@alan_tuson) reported
@virginmedia . I have just had an unscheduled outage which has cost me 5 hours pay. Can I claim compensation?
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Dom
(@BaldockDom) reported
@virginhelp @virginmedia When are they gunna help
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Ivelin Dichev
(@IDichev) reported
@virginmedia Hey, I have some problems with my Hub 3 router, the base light is Yellow instead of White and have some devices not being able to connect, my AndroidTV for example. My power went off today for a few seconds and then this problem started occurring. Please help me!
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Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia Yes. So have many others, according to reports on @Moneybox and @bbcRogueTrader Virgin has had issues for years caused by incompatible databases from companies it bought as it grew. Understandable. But choosing to blame the customers and bully them for money is not acceptable.
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Richard
(@MGG123123123) reported
@virginmedia Hey guys# fault reference F008712735. Out now for weeks. Literally19 different dates for a fix. Held for total of 3 hours . No explanation. Simply impossible to use internet especially as kids trying to do education. Impossible to get any feedback. End of our tether . Help
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Iman
(@ImanAdele) reported
Virgin Media are awful
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K.Jun.uba.Jr💙
(@PrimaryMike) reported
@virginmedia I am not sure you can do anymore, like I say I have been on the phone to you all day. I really just want to talk to someone who can support my mum
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Mrs Thomson
(@MrsThomson10) reported
@virginmedia Your customer service line is appalling. Waited in all afternoon for an engineer and no show. Unable to speak to anyone. Embarrassing lack of customer care