Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Windsor, Hammersmith, London, Wembley, Woking, Ealing, Southall, Richmond, Hounslow, Maidenhead, Aldershot, Epsom, Feltham, Barnes and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Windsor |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Wembley |
Internet | |
| Woking |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.
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Mark
(@markwarne) reported
from
Kingston upon Thames, England
Probably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣
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Siobhan Benita #BetterWithBenita🔶
(@SiobhanBenita) reported
from
Kingston upon Thames, England
@EdwardJDavey @virginmedia Causing all sorts of problems in my house!
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@JohnGaylor @virginmedia You couldn't make this shit up
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages
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Lisa Hulme
(@lisa_hulme) reported
from
Richmond, England
@virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@jonslinn @virginmedia TW11. Nothing . All down
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.
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Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.
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Sandra
(@SandraSmurfy70) reported
from
Spelthorne District, England
@virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)
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Jodi Rilot
(@jodirilot) reported
from
Richmond, England
@PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.
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annwyllie
(@annwyllie) reported
from
Hounslow, England
@virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ariane Nunan
(@ArianeNunan) reported
Loved being on hold to @virginmedia for an hour only for it to hang up on me 😫
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DE
(@DanElliottCoach) reported
Honestly never experienced such a poor service @virginmedia Internet drops out every single day. Dropped out on Tuesday for 12 hours, Wednesday for 3 hours, Thursday for 2 hours and today it’s just constantly dropping in and out every 5 minutes. Utter joke.
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Kirsten Hawley
(@KirstenHawley1) reported
@virginmedia We have signal in the lounge and when you go upstairs you lose the WiFi connection or it becomes very slow? We are paying for the service but not recieving it. Then u send us a letter saying you are putting the price up but offering new customers a better deal?
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Jo
(@jojosplinter) reported
@virginmedia I want to leave but I cannot get through on the phone line. Please help
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Chris Deez
(@PWCDeez) reported
@virginmedia I need help immediately by DM. WAY more than enough money was in my bank ready to pay my direct debit, but you emailed me to say I missed a payment. I log in to my account and there it says I don't have a direct debit set up, but my bank say I do. Help me ASAP
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kit
(@kitsoup) reported
@jpd3_jim @virginmedia You are lucky...after 3 days on hold I managed to speak to customer relations..the man that answered called me a fool, told me off for every time I interrupted or corrected him , called me a liar, when I said I only get an 48 and not 100+ speed ..had to put the phone down on him
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Claire McCartney
(@clairecoleraine) reported
@KaiKuenssberg @virginmedia Don't ring, you will be on hold for over 45mins and then they hang up.
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MIAHFX
(@M14HFX) reported
@virginmedia quick enough to take funds from my account & tremendously slow in resolving customer issues
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Doug
(@dougaitken) reported
@virginmedia Don’t blame it on customers. Did anyone choose this?! No. Your company is penalising customers through no fault of their own. Most of the reasons, I can agree with but the second you put blame on customers who are literally using what they pay for, that’s horrible.
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Richard LW
(@rrllw) reported
@virginmedia It's not my equipment. have checked my neighbour and 10 houses down. internet lost simultaneously about an hour ago.