Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 02/05/2026 21:05

February 05: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Farnborough, Southall, Wembley, Ealing, Harrow, Northolt, Hounslow, West Molesey, Slough, Aldershot, Leatherhead, Hayes, Egham and Twickenham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @MendingTheGap @virginmedia Hello Sir , I have wasted 2 hours trying to ring them . If you wanna signed up you are speaking to a member a staff in less then a minute, try and cancel different story all together,serious go with SKY who will Assit you alot better

  • malaiet Adrian Malaiet (@malaiet) reported from Hammersmith, England

    @virginmedia worst internet provider in UK, appalling service

  • RoyPio1 Roy Pio (@RoyPio1) reported from Southall, England

    @virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻

  • Ciaranfff Ciaran (@Ciaranfff) reported from Southall, England

    @virginmedia fix my wifi you *****

  • globalbribri Brigitte RicouBellan (@globalbribri) reported from Brentford, England

    @virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @MBRL13 @virginmedia Hello you’re lucky,I have to tired to cancel with Virgin media on a Number occasions via their silly text message service.i found it strange you can’t cancelled via email only my letter or telephone call , from May to November one one picks up the phones

  • scottCa91224316 scott Carson (@scottCa91224316) reported from Hounslow, England

    @virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90

  • eddypassey eddy passey (@eddypassey) reported from Burnham, England

    Hey @virginmedia here’s a suggestion for you. When you “make planned improvements to your broadband service” how about you contact your customers in advance to tell them they will be without internet whilst they try to work from home?! Appalling customer service

  • Goldenlocks Estelle Levacher (@Goldenlocks) reported from Richmond, England

    @virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!

  • AshleyRix1 Rixy (@AshleyRix1) reported from London, England

    @virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for

  • a_peezy22 Not Alex (@a_peezy22) reported from Windsor, England

    Another day, another @virginmedia outage 🙃

  • Anthony_Morgan_ 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇯🇲🇮🇪 Anthony Morgan (@Anthony_Morgan_) reported from Brentford, England

    @virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?

  • GR4_H4M Graham (@GR4_H4M) reported from Epsom and Ewell District, England

    @radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!

  • Makis39277470 Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England

    @virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you

  • ShinDhother Shin Dhother (@ShinDhother) reported from Slough, England

    @virginmedia you broadband service is down in Slough SL3 areas, can you confirm you are looking into resolving this?

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MrLucasCooper Lucas Cooper (@MrLucasCooper) reported

    @virginmedia are there any known issues in the SS17 area? WiFi and wired has been showing near 0mb p/s for the past couple days

  • nk_0101 Nabz ♡ (@nk_0101) reported

    Virgin media is probably top 5 in the worst broadbands to exists i’ve had enough

  • Azbolicious Aaron (@Azbolicious) reported

    @RektByAlien @virginmedia My WiFi keeps going on and off and has been happening all weekend. Fix your stuff lol

  • earthtolydia Lydia 💀 (@earthtolydia) reported

    @xevelynl @virginmedia Not been able to speak to an actual qualified engineer about their constant problems in 13 years, don’t know why I thought it would start now HAAAAA

  • S_Rajbirr Rajbir (@S_Rajbirr) reported

    Wtf man i was just in a fut champs game and virgin media just cut out i was winning oh my god

  • R_Tyflame Tyflame (@R_Tyflame) reported

    Virgin media is worst internet ever

  • Charley_ZanMato Charley (@Charley_ZanMato) reported

    @virginmedia It started working again 3 hours later. But today it's down again! So broadband was down yesterday for 2/3 hours, and down twice again today. PLUS the 3 other times it's been down in the last few weeks! How do I go about getting a refund/compensation from Virgin media?

  • jayEDI Jayson (@jayEDI) reported

    @virginmedia No, not sorted. For the 3rd day in a row the internet has just cut out for about an hour with no communication. I can see from other people tweeting that this is a problem. Maybe you should make a statement? Seems to have happened after the ‘free upgrade’ email you sent recently

  • slikman15 Matthew Holman (@slikman15) reported

    @virginmedia absolutely fed upwith wifi dropping out. 5 times in the last hour it's dropped out and is back under a minute. Been on your support pages but no good. Reset router but not good. Happens every day!

  • fIorianwirtz 🗣 (@fIorianwirtz) reported

    @virginmedia can you please fix my broadband, it has been intermittent for about 2 weeks