Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Kingston upon Thames, Hounslow, Burnham, Harrow, Southall, Greenford, Bracknell, Farnborough, Ealing, Northolt, West Molesey, Slough and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Veevs 🇵🇪
(@Veevs) reported
from
Richmond, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia prices continually increasing and no discount for loyal customers! I’ve been with them 20 years! Won’t remove landlines which are never used and all I get are nuisance calls!
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
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Dan Brooke
(@dan_brooke) reported
from
Maidenhead, England
@virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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Emma Reay
(@emmyreay) reported
from
Ealing, England
@virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Dan of Rivia 🐉
(@DannMustDie) reported
from
Richmond, England
Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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Maxwell Perris
(@MaxwellPerris) reported
from
Maidenhead, England
@virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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Welby McRoberts
(@welbymcroberts) reported
from
Hillingdon, England
@jimmywim @virginmedia Don't use their frequently broken / questionable DNS servers. It's been a rule for years. They've had a horrible history of hijacking servfail, nxdomain and the like. Chose something else (8.8.8.8,1.1.1.1,9.9.9.9 etc)
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Service issues would not affect the box or lack of hd
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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frayne saunders
(@FrayneSaunders) reported
@virginmedia Also I have made a complaint to @virginmedia and I have been informed the manager was busy in a meeting so could not take the called and i was told they would call me back I am awaiting a managers call back
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Matt Wood
(@playzone1000) reported
@virginmedia So you have given me the run around number!!!! No use at all you truly don’t care about the customer.
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jill
(@jillmckay352) reported
@virginmobileuk @virginmedia Is your mobile service down? My elderly neighbour only has a mobile and has had no connection all day and is unable to make or receive calls. She cannot contact any family and she cannot even call you for help. She is very concerned - any advice?
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Miss G✨🧠
(@SocPsyMissG) reported
@virginmedia are the worst company to deal with. Filed a complaint and then 28 days later they proceed to tell me that they had spoken to me, apologised and therefore I accepted the case was closed. This never happened.
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Shaun Sadler
(@sadler_shaun) reported
@virginmedia Yeah. "I'm sorry Mr Sadler, but you need to wait". I've been waiting for nearly 9 months so far by the sounds of it I could be waiting 9 more. Think we've waited long enough. Don't you? Your technical team are supposed to be keeping me "updated" that hasnt happened. Really poor.
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Shaun Sadler
(@sadler_shaun) reported
@virginmedia Wifi is part of the issue. Your connectivity sucks because.. you have to many people on your network! Virgin need to come out and fix the problem Virgin brought upon themselves. Virgins failed me as a customer and continues to fail me with no end in sight.
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hana
(@hannahcowan_) reported
@virginmedia the box is not set up because we can’t get through to anyone to help us
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Stars
(@starryshell) reported
@virginmedia For now. We'll see. Two days in a row does not instil any kind of confidence, when people are working from home and rely on a steady connection that doesn't go down.
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Mhairi MacRaild
(@MhairiMacRaild) reported
@gabrielle__bram @virginmedia @richardbranson No customer service email address, just a phone number or postal address!
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******
(@Lockdownlivin) reported
@virginmedia is there a known issue no service all day?