Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 12/03/2025 09:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Windsor, Hammersmith, Wembley, Woking, Ealing, Southall, Richmond, Hounslow, Maidenhead, Aldershot, Epsom, Feltham, Barnes and Slough.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomWindsor Internet
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • joylawn Prof Joy Lawn (@joylawn) reported from Kingston upon Thames, England

    @virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.

  • ali_bateman Ali Bateman (@ali_bateman) reported from Richmond, England

    @virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.

  • RachaelGreenyer Rachael (@RachaelGreenyer) reported from Kingston upon Thames, England

    Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad

  • ayca_oncu Ayca Oncu (@ayca_oncu) reported from Kingston upon Thames, England

    @virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...

  • StreetCube StreetCube (@StreetCube) reported from Kingston upon Thames, England

    @IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

  • mands4walkies Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England

    @virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson

  • iandonald71 ian donald (@iandonald71) reported from Richmond, England

    @virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown

  • Leximar2009 Alex Marriott (@Leximar2009) reported from Kingston upon Thames, England

    engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia

  • artteachjess Jessica Austin Esq. MA MCCT (@artteachjess) reported from London, England

    @virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service

  • Jon_Vanstone Jon Vanstone (@Jon_Vanstone) reported from Richmond, England

    @virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown

  • AnghellKim Kimberli Anghell (@AnghellKim) reported from Kingston upon Thames, England

    Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!

  • egemenonen Egemen Onen (@egemenonen) reported from Richmond, England

    @virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.

  • RichardShead Richard Shead (@RichardShead) reported from Richmond, England

    @flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.

  • joylawn Prof Joy Lawn (@joylawn) reported from Kingston upon Thames, England

    @TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help

  • Theoryjoy Thomas Moore 🏳️‍🌈 (@Theoryjoy) reported from Kingston upon Thames, England

    We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom

  • graciegirlracer Grace Mitchell (@graciegirlracer) reported from Richmond, England

    @virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MontyofEssex Andy Montague (@MontyofEssex) reported

    @virginmedia why can you not speak to human!! Having issues with my mobile and all your stupid bot says reset my router!!!!!

  • Brizolboy Peter Harvey (@Brizolboy) reported

    @virginmedia I have been told to move the router but as I explained to whoever was on the phone, I don’t have the cable length to move it. As the original engineer has cut it short. I have an engineer coming out on the 6 July. Which VM said I would be changed £25 to fix an issue im paying for

  • ttpauthor Dr John Matlin (@ttpauthor) reported

    @virginmedia I’ve heard this since Tuesday. I’ve missed an England international, the Lord’s Test and all the Jubilee coverage yet all I hear is “sorry.” It doesn’t take a week to fix a fault. Try harder, fix my tv and then persuade me why I should stay.

  • clairecs1 Claire Coast-Smith (@clairecs1) reported

    @virginmedia In this instance, service went out for 4 hours last night (as I said, in my tweet and email to you) a shorter time than sometimes. But overall, many issues over the years. Don't waste your time & mine replying to this, just try to improve your service for all your customers.

  • ben_garrad Ben Garrad (@ben_garrad) reported

    How can @virginmedia offer such poor customer service??? Their TV box has no power and I have to wait A WEEK for their engineer to come around and 'look' at it... either get more engineers so you can offer a decent level of service to your customers, or just send me a new box!

  • Only_One_Cobby Liam Wilson-Cobb (@Only_One_Cobby) reported

    @virginmedia also apparently there isn’t anyone in today who can help but I’ll have to wait 2 weeks for the back up line to be fitted and then 5 days for the TV services to be working. But nothing from Virgin! However I still have to pay the full bill!

  • avidfan1 Mark Towns (@avidfan1) reported

    @virginmedia Thanks I have done that. It’ll be five days by then without any internet which isn’t very good service.

  • IsTheTruthToxic Face palm Vengance (@IsTheTruthToxic) reported

    @virginmedia It would be nice if you’d improve because you can rather than because people complain. Being proactive instead of reactive. Providing better service and lower prices as standard. Then the competition would really have something to worry about and the customers would be delighted

  • raymierussell Raymond Russell 2000 (@raymierussell) reported

    @Ghost_In_Exile @ItzabitRicky @virginmedia Geeze Louise, NTL? That's a name I haven't heard in a long time. It was Telewest in my area and United Artists before that. I dumped Virgin nearly 2 years ago and use a Smarty (3) Unlimited sim in an old 4g phone as hotspot. In trouble if 3 ever goes down as my mobile is also 3

  • scottishsonya Sonya Reid (@scottishsonya) reported

    @virginmedia The complaint reference is 214006302 regarding customer service, compensation and broadband speeds