Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hayes, Hammersmith, London, Wembley, Addlestone, Leatherhead, Bracknell, Ashtead, Kingston upon Thames, Camberley, Hounslow, Ealing, Northolt, Ruislip and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Internet | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
So @virginmedia I can't check my broadband status on your 'Service checker' and your phone lines won't let me get through, I need this sorting out ASAP! #virginmediabroadband
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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Chris Ruby
(@chrisruby3) reported
from
Brentford, England
@virginmedia no internet + service site is down... huge issues, London offline, can’t work. Resolve ASAP please.
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Ami Kotecha
(@amikotecha) reported
from
Ealing, England
@virginmedia terrible customer service time and time again! No broadband connection, no one to speak to and a broken customer service website! A shambolic response to customers! #ukdataservices #broadband #ukbroadband #virginmediadown #CustomerExperience
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Atima Bhatnagar
(@NailsByNemo) reported
from
Brentford, England
@virginmedia not the best time to have an outage if all your services!!! Happens far to often for my liking and often for hours on end if not the whole day. As a home worker I rely on my internet connection!!! Sort it out!!!
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Anand Baria
(@anands_) reported
from
Brentford, England
It’s been three hours and I’m unable to do any work from home due to my internet being down @virginmedia can you please sort this out, I pay a hell lot for the services #virginmedia #virginmediadown #wfhlife #workingfromhome
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Graham Stretch
(@GrahamStretch) reported
from
Ealing, England
Virgin broadband from @virginmedia down since 9am in Ealing, West London - May we have a time estimate for when we can expect service to resume - trying to provide NHS clinical services to patients , please can we have an update.
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Euan Wilson
(@_euanwilson) reported
from
London, England
One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful
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Kieran
(@kbray68) reported
from
Ealing, England
@virginmedia thx got it back for 30mins now down again😡
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
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Chris Hadland
(@chrishadland89) reported
from
Ealing, England
@virginmedia no Broadband service. London W5 area for about 2 hours now.
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Stephen
(@stephen_09) reported
from
Hammersmith, England
@virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.
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Fergus Rose
(@FergusRose) reported
from
Ealing, England
@virginmedia it’s down again when will Internet come back
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia @leesoo89 It’s not working.
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Ian Brown
(@ian_flyinscot) reported
from
Kingston upon Thames, England
@virginmedia please help with complaint raised..... customer service is just woefully poor
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Nick 235
(@music235) reported
from
Brentford, England
@kl_coop @virginmedia Yes mine is down as well and I can’t even get on the network status page to register a fault... even my @ThreeUK connection seems to be lagging
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Alex Rusev
(@AlexRusev3) reported
from
Southall, England
@virginmedia @PlayAvengers My broadband is down and I am working from home. I followed all the steps available to fix the issue with the broadband but still not working... and I can't even contact anyone from @Virgin
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Simon MacMichael
(@simonmacmichael) reported
from
Ealing, England
@ruskin147 @virginmedia Three frustrated people working from home in W3 without Virgin internet ... data allowance on tethered mobile taking a caning, slow connection too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Evans
(@jasonev4ns) reported
@virginmedia Thanks for coming back to me, but now sorted. By the way it’s not a good customer experience and incredibly frustrating when you outsource that support to another country.
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Matt Newman
(@mn0792) reported
@virginmedia damn your internet has been so crappy the past few months and this morning it’s not working at all…. Anyone else had issues?
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Desi Boy
(@Pr3cisionPtg) reported
@chalkface2009 @virginmedia Interesting! I’m with EE for my phone (and like I said connected to 4G most of the time) so I may as well set up broadband with them rather than pay @virginmedia for a crappy service. Cheers!
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Kirsty Spence
(@KirstySpence) reported
@virginmedia Disgusting as I am still a loyal paying customer.
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Kirsty Spence
(@KirstySpence) reported
@virginmedia service team is a joke! You could write a dissertation with the amount of notes on my account yet no one wants to take accountability nor does anyone for the ‘team that has been investigating’ this want to get back to me? I can’t send an email I have phoned and spoken to at
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SEASIDER
(@chalkface2009) reported
@Pr3cisionPtg @virginmedia I left Virgin - they sponsor Scummers anyway, went to EE. Excellent service and top router power.
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ell
(@ellbr_) reported
@virginmedia Saying that, I think the issue has just been resolved actually
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Desi Boy
(@Pr3cisionPtg) reported
Trying to work out whether it’ll be better to just leave @virginmedia (I am out of contract) rather than go through the awful, awful process of calling them AGAIN, to be told the router is fine. There must be better deals out there?
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MD
(@redandwhite1874) reported
@virginmedia Your team texting me to day I reached the wrong department. Thanks for wasting my time with incorrect information. How do I get a complaint updated and resolved.
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kyro
(@kyro1x) reported
@virginmedia I don’t know I use an Ethernet connection on a booster for my pc and one minute my connection is fine and then one minute later the connection is horrible and it happens all the time it’s just so inconsistent