Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/22/2026 04:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Twickenham, Wembley, Southall, Camberley, Slough, Hammersmith, Hayes, Addlestone, Leatherhead, Bracknell, Ashtead, Kingston upon Thames, Hounslow and Ealing.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻

  • GR4_H4M Graham (@GR4_H4M) reported from Epsom and Ewell District, England

    @radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @MendingTheGap @virginmedia Hello Sir , I have wasted 2 hours trying to ring them . If you wanna signed up you are speaking to a member a staff in less then a minute, try and cancel different story all together,serious go with SKY who will Assit you alot better

  • Officaljatman OfficalJatman (@Officaljatman) reported from Hillingdon, England

    @virginmedia Actually I got held up with work. What's the quickest place to order a sim card? As your website is having problems on the login section?

  • AshleyRix1 Rixy (@AshleyRix1) reported from London, England

    @virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for

  • scottCa91224316 scott Carson (@scottCa91224316) reported from Hounslow, England

    @virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky

  • Ciaranfff Ciaran (@Ciaranfff) reported from Southall, England

    @virginmedia fix my wifi you *****

  • MickeyMullins11 Michaela (@MickeyMullins11) reported from Hillingdon, England

    @virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving

  • globalbribri Brigitte RicouBellan (@globalbribri) reported from Brentford, England

    @virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?

  • Anthony_Morgan_ 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇯🇲🇮🇪 Anthony Morgan (@Anthony_Morgan_) reported from Brentford, England

    @virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....

  • ShinDhother Shin Dhother (@ShinDhother) reported from Slough, England

    @virginmedia you broadband service is down in Slough SL3 areas, can you confirm you are looking into resolving this?

  • a_peezy22 Not Alex (@a_peezy22) reported from Windsor, England

    Another day, another @virginmedia outage 🙃

  • Goldenlocks Estelle Levacher (@Goldenlocks) reported from Richmond, England

    @virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!

  • malaiet Adrian Malaiet (@malaiet) reported from Hammersmith, England

    @virginmedia worst internet provider in UK, appalling service

  • Makis39277470 Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England

    @virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you

  • RoyPio1 Roy Pio (@RoyPio1) reported from Southall, England

    @virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬

  • eddypassey eddy passey (@eddypassey) reported from Burnham, England

    Hey @virginmedia here’s a suggestion for you. When you “make planned improvements to your broadband service” how about you contact your customers in advance to tell them they will be without internet whilst they try to work from home?! Appalling customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BethNutter Beth ****** (@BethNutter) reported

    @virginmedia have the worst customer service. You have billed me incorrectly and I’ve now been waiting 5 hours for a solution.

  • RBL789 RBL (@RBL789) reported

    @virginmedia Well, it came back for an hour and down again. Now what??

  • NathanG199401 Nathan Green (@NathanG199401) reported

    @virginmedia why’s the date connection not working I have 7gb on my date ?

  • sxkirby kirbyla (@sxkirby) reported

    @virginmedia Hi - would it be possible to let me have the contact details for customer complaints? I’ve tried customer service but now had 3 different answers from 3 different people, none of which has resolved the issue. Warmest regards

  • BeeCycling BeeBee 🐝🐝 (@BeeCycling) reported

    @virginmedia I got that sorted out through the WhatsApp service, thank you. But I still think this is something that I should be able to do on your website.

  • Christo49045229 Chris Nelson (@Christo49045229) reported

    To anyone thinking of signing up with @virginmedia, don't bother. A month, three missed installation dates, awful customer service (including being hung up on three times and disconnected several more), and no compensation for inconvenience. Total shambles.

  • Ca33ieKins Caz (@Ca33ieKins) reported

    @virginmedia It's fine now but this is happening on a weekly basis. The broadband is always disconnecting so I have to constantly reconnect so working from home is almost impossible. I have to reset the broadband box which takes time. I don't understand what the issue is. No bill deduction.

  • flora_gibbons Flora Gibbons (@flora_gibbons) reported

    @virginmedia @virginmedia We havent had internet at our flat for 5 months - yet you have charged us. We have paid for internet boost add on's just to work at home. We have spent HOURS on the phone just to find out whats going on. Your service is ABYSMAL. This certainly isnt #betterconnected

  • StormHeaford tracy heaford (@StormHeaford) reported

    @virginmedia This is the 7th one in past 3 months. Its getting really inconvenient not to say costly when you pay for a service you dont receive. Then they want to charge me £25 to change landline number. Joke !

  • RichieGee74 RichieGee (@RichieGee74) reported

    @virginmedia Clearly not or else I wouldn’t be experiencing these issues and the matter of been resolved! This should of been very simple and has turned into a complete nightmare!