Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Leatherhead, Hayes, Egham, Twickenham, Wembley, Southall, Camberley, Slough, Hammersmith, Addlestone, Bracknell, Ashtead and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| Hounslow |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia Useless info link. It's #virginmedia who are bad here not our internal equipment. We know all this but what are you doing about your #badcustomerservice
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.
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Gail Yeats
(@gizmopusskin) reported
from
Hillingdon, England
@SagaUK you obviously don’t care about my holiday and assume that anyone who goes with saga will put up with appalling service as wont be young enough or tech savvy enough to use social media. So far, worst holiday of my life - no problems with Virgin or Wendy Wu. Just with Saga
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia
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James D. Enfield
(@iamjdenfield) reported
from
Ealing, England
@virginmedia are the worst company I've ever had the misfortune of dealing with, spent 2 weeks waiting for a reply they told me would take 2 days, rude customer service just cut you off, avoid at all costs
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Conor Reid ⚒️
(@CnR452) reported
from
Brentford, England
@virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Willows
(@windintwillows) reported
@virginmedia I rang this morning at 10 and was told the persons manager was on a call but would call me after that one. It’s now nearly 5pm and still nothing. I’m getting very disappointed with the service, I came to virgin because Sky was bad but I’m starting to wish I’d stayed
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Ian Walker
(@PeggysDad) reported
@landlockeddown @virginmedia Yep still down here too in the North East. So annoying that they claim its fixed when it clearly isn't 🤬
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Darren Morgan
(@Darren_Morgan_) reported
@virginmedia Online yes. And spoke to someone directly this morning who was also meant to come back to me regarding reliability issues.
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Adam Willows
(@windintwillows) reported
@virginmedia I’m limited with characters on here and there is not enough with all the problems I have had
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glyn williams
(@holliedaniel57) reported
@holliejaayne @virginmedia There are no issues at all in our area. I've only just had a new router and the speed boost and it's shocking. I've just had a new contract but I'm taking advice about it. Can't go on like this
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Martyn The Driver
(@martyn_driver) reported
@virginmedia after 23 as a customer of your services under several company names it is time to leave as loyalty is not rewarded.
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James
(@jamessoconnor) reported
@virginmedia my router is faulty and every time I phone to ask for an engineer, who ever is taking the calls asks for a speed test then says everything is fine when it is not! gees some help
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Steven Dunne
(@sdunne87) reported
@skytv would u like a loyal @virginmedia customer. Been with them 20 years & have phone, TV, broadband & mobile. Service up & down for 6 months, tried 2 sort it once and 4all and when I say I'm thinking of leaving they offer me their best deal to renew that is £44 more expensive
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Angelos Sigalas
(@AngelosSigalas) reported
@virginhelp @virginmedia Is this usual for vm online customer service in the middle of a query? "...It’s that time of day where I am about to take my scheduled lunch which is for one hour, as soon as I am finished I will be right back with you..." ok don't worry about customers!!
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Solo
(@SoloMcAllan) reported
@virginmedia No bother, I could have been clearer. I am having issues with Netflix, Amazon Video, Disney+ and Amazon Work Space. Whereas the “rest” of the internet can be used, normally.