Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Hammersmith, Hayes, Wembley, Addlestone, Leatherhead, Bracknell, Ashtead, Kingston upon Thames, Camberley, Hounslow, Ealing, Northolt and Ruislip.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Slough |
Internet | |
| Hammersmith |
TV | |
| Hammersmith |
Internet | |
| Hammersmith |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
Virgin Media putting up prices. Under the guise of network upgrades! “like it or leave it” they say. Fair enough, “leave” it is. @SkyUK @bt_uk I’m coming to one of you! #leavevirginmedia #virginmedia
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Chris Myers
(@CMyersPhysio) reported
from
Kingston upon Thames, England
@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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James
(@jfkent93) reported
from
Hounslow, England
@virginmedia I have called your team 3 times and been hung up on each time. I am contacting about a problem, please can someone reach out on this.
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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Stephanie Addington
(@AddingtonSteph) reported
from
Richmond, England
Hello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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Theo M-T🏎🏁✝️
(@BowenKnight_24) reported
from
Spelthorne District, England
**** Virgin Media and their bullshit WiFi man😒
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Linda Wroth ✯
(@sparklepixxie) reported
from
Egham, England
@virginmedia @virginhelp After waiting an hour & half on the phone!! Not even bothering to help us! .. You put us on hold 3 times then! Then you hang up!!! 🤬😤😡 ... Its disgusting! Loyalty means NOTHING!! #cancelling #BYE 👋🏻
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?
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Andrew Clemens
(@andrewclemens78) reported
from
Datchet, England
@SkiProJG Never had anywhere near what we are supposed to get and we are about to get a price hike soon to thank us for being a loyal customer. Can I get hold of anyone to discuss this at @virginmedia’s end? Can I f...!!
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dexter
(@Dexter25432380) reported
@virginmedia Any chance of getting through to ye!!!? I'm 5days ringing up and no answer, nightmare of service guys!!!!
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B L C ⚽🏀💯
(@StoneColdBLC) reported
@virginmedia having issues with certain channels such as Sky One HD, Sky F1 HD, Sky NFL HD, BT Sport 1 HD (these are ones I've identified) every other channel seems to be working fine, I haven't been able to view the above since Wednesday.... 1/2
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B L C ⚽🏀💯
(@StoneColdBLC) reported
@virginmedia 2/2... I've got the error message W02 and have also rebooted both boxes but still having issues viewing those channels, is this something everyone is having issues with or my boxes only? Thanks
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R
(@RickyR3X) reported
@virginmedia I know it’s an area outage, but like twice in less than a month
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Steeley
(@iSteeleyy) reported
@virginmedia It’s completely fine, internet speed is also fine but some reason the connection is the worst thing in the world
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Lin Qi™️
(@LinQinn) reported
Seriously @virginmedia what is wrong with your services. You lot best refund me for December, nothing but disaster internet and tv not working
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Ben
(@benjaminbrannan) reported
@virginmedia Hi, yes I have Sonos Beam attached. I’ve tried different HDMI cables and slots but still have the same problem. I’ve spoken to an advisor and ordered the new 360 box, so hopefully this should resolve it 👍
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Venetia B
(@vbcatlady) reported
@virginmedia We now have tv channels restored...for how long we don't know..does this mean our box will need replacing soon? Please see this thread for other issues we have had recently
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Josh Rivers
(@rivers4lyf) reported
@virginmedia I preserved and eventually the website worked again but unfortunately it isn't a free upgrade even though Im an Ultimate Oomph customer, it wants me to confirm my new package at an extra £12/month, considering I just signed up not going to do this. Very disappointed 😔
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Steven Gibson
(@hoopy91) reported
@virginmedia I'm not bothered about a wired connection I have no devices close enough to wire. Last night the ps5 was getting 6.2mbps. My phone rarely gets over 100mbps. Why should I pay for 500mbps if 234.09 maps isn't bad? I should just lower my account to 200mbps.