Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/14/2026 18:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Leatherhead, Hammersmith, Wembley, Bracknell, Ashtead, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Northolt, Ruislip, Slough and Aldershot.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLeatherhead Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • langolf Aleksandr Langolf (@langolf) reported from Ealing, England

    @virginmedia @leesoo89 It’s not working.

  • SarloFabio Fabio Sarlo (@SarloFabio) reported from Ealing, England

    So @virginmedia I can't check my broadband status on your 'Service checker' and your phone lines won't let me get through, I need this sorting out ASAP! #virginmediabroadband

  • JakElkes Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

  • chrisruby3 Chris Ruby (@chrisruby3) reported from Brentford, England

    @virginmedia no internet + service site is down... huge issues, London offline, can’t work. Resolve ASAP please.

  • luke_strollo black lives matter (@luke_strollo) reported from Brentford, England

    @virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks

  • AmbroseBarnaby 🏳️‍🌈 Barnaby and Chris🌍 (@AmbroseBarnaby) reported from Richmond, England

    Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.

  • MattX1971 Matt (@MattX1971) reported from Hillingdon, England

    @virginmedia surprise surprise no broadband yet again at UB8 3JQ - what a comple and utter joke of a service you give. Absolute ****. It’s down more than it’s up. Complete and utter rip off.

  • londonpommie Paul N (@londonpommie) reported from London, England

    Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

  • chrishadland89 Chris Hadland (@chrishadland89) reported from Ealing, England

    @virginmedia no Broadband service. London W5 area for about 2 hours now.

  • SarloFabio Fabio Sarlo (@SarloFabio) reported from Ealing, England

    And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!

  • stephen_09 Stephen (@stephen_09) reported from Hammersmith, England

    @virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.

  • NailsByNemo Atima Bhatnagar (@NailsByNemo) reported from Brentford, England

    @virginmedia not the best time to have an outage if all your services!!! Happens far to often for my liking and often for hours on end if not the whole day. As a home worker I rely on my internet connection!!! Sort it out!!!

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia help, your internet has cut out again #unreliable #badservice

  • TomMcKCharity Tom McKenzie (@TomMcKCharity) reported from London, England

    Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.

  • lee_hewitt lee hewitt (@lee_hewitt) reported from London, England

    @virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem

  • abhishekbagga28 Abhishek (@abhishekbagga28) reported from Ealing, England

    @virginmedia I am suffering a service outage in London , #W13 it shows somethings broken on your website when I try to check the service status. Any updates when this will be fixed

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known problems in the SE3 area.. the service status page doesn't work either

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EmLoGraham Emmy Lou (@EmLoGraham) reported

    So when @virginmedia talks about super fast broadband, is that super fast when compared to tectonic plates? And are your hubs truly crap, or are my walls secretly made from lead? Because the WiFi signal stops about three meters from the hub. This sucks. A lot.

  • dayw4lker George Thomas (@dayw4lker) reported

    @virginmedia Multiple times, yes. Tried ordering the pod via the connect app multiple times without success. Tried calling the support team for weeks now - still no luck : it’s always ‘no stock’ or ‘can’t place order’ as a response. I’ve been trying for weeks now 🤨

  • TonyCla11689696 Tony Clark (@TonyCla11689696) reported

    @virginmedia I am a Virgin customer and at 11:33 today I received a call on my landline from 01515177785. Female caller claimed to be from Virgin, asking about its performance. Challenged her ID and the link was broken. She did not call back. Suspected fraud.

  • SeanQuinnx Sean Quinn (@SeanQuinnx) reported

    @aqeebayub @virginmedia Go to BT virgin are terrible

  • __TheSeeker__ El Damo (@__TheSeeker__) reported

    WiFi so bad you have to turn off your Amazon echos and phones rendering them useless, to get it to work to watch Netflix. Ladies and gentleman I give you virgin media. Utter ****

  • MattedWithSatsy Bacon Satsy (@MattedWithSatsy) reported

    @virginmedia at the time I had no internet, and using my current mobile roaming - which is not unlimited - was not ideal to go checking websites. It was a known issue if the phoneline was to be believed. And a 'tricky' one to fix. It took well over a week. Not happy about that

  • TedNesNA Ted Nesbitt (@TedNesNA) reported

    @virginmedia Service back after 8pm after being down about 2.5 hours....

  • SonofaHutch Dan Hutchinson (@SonofaHutch) reported

    @virginmedia Problem in se9 1yh area. Again.

  • LauraSTurner Laura (@LauraSTurner) reported

    @NicolaOBBeauty @virginmedia Oh my goodness that’s so bad!! Sky are known for being expensive but it’s so unfair that new customers get better deals than loyal customers!

  • AnnShortyGriff Ann Shorty (@AnnShortyGriff) reported

    @virginmedia This is not the first time I've complained but I haven't been on the website so I'll go there to start a new complaint