Virgin Media Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Woking, Richmond, Camberley, Kingston upon Thames, Hounslow, Burnham, Harrow, Southall, Greenford, Bracknell, Farnborough, Ealing and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Wembley |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia This has been going on for 16 days. Are you kidding me with your canned response? Don’t even bother replying to me until you have sorted it out in the UB3 area. Every time at 4pm goes down. Every night at 11pm goes down until 8.30am on wkends always down. #virginmediadown
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@mrchdavid @virginmedia Not only the box, their whole system is Sh@+. Might as well cancel your contract. Be better in the long run to go elsewhere. #virginmediadown
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Mark The Mackem
(@mark_j_cummins) reported
from
Hillingdon, England
My wife tried to cancel our @virginmedia the man on the other end of the phone wouldn't let her go, baby screaming in the back ground for a bottle my wife kindly told him to cancel and she needs to feed the baby, nope he still was asking questions to why. Very unprofessional
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
@virginmedia Hi there. I am having trouble using phone service I can never get through. We are looking at ending our Virgin media broadband for now. Can I contact you via Whats app or another means to start this process many thanks. Barnaby
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Des O'Carroll
(@Deso27) reported
from
Richmond, England
@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
@virginmedia @virginmedia 2 weeks daily drop in virgin media services. No notification by letter or email of services. Today services have been down all day in harlington. Unacceptable, take out money but don’t provide notification.
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The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia @Savilehto How are you going to compensate us? It says we should rely on you to automatically work it out. You can’t even get your service running smoothly for over half a month... #virginmediaincompetence #virginmediadown I bet they payment goes out from my account without any issues...
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@kveves Just teeeted advice directly from @Ofcom Hope it helps but in the mean time we are all stranded by subpar service by .@virginmedia #virginmediadown
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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Roger Williams
(@rogerw117) reported
from
Richmond, England
@virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia as predicted. Down it goes. What is your problem @virginmedia #virginmediadown
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia down in se6 london? Can't access to your site even from the mobile
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The Gaffa🔌
(@ako_essex) reported
from
London, England
Virgin media is absolutely awful in every aspect
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Murphy
(@MurphyOfMercia) reported
@virginmedia "Please do check back later" for a service I pay for 24/7/365.
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qqqqqq
(@pauloLondinium) reported
Hello @virginmedia, I’ve been trying to cancel for days because my father is moving into care - but you won’t respond. Anything you can do before I go to Which, You and Yours and other consumer champions
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Vinny Hanratty
(@vincehanratty) reported
@virginmedia Yes , it did say there was an issue, now it doesn’t. This is a problem we had for 4 years 2 years ago , it took 4 years for you to fix it , now it’s happening again. It’s usually an engineer has been out to ‘solve’ another customer issue & redirected the issue so we get problem
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Ann Elliott 💙
(@annelliott2017) reported
@virginmedia Are you actually kidding me on? Your whatsapp response is from a chat bot. How will that resolve this issue? Or do you just want me to shut up? That's not going to happen
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Andrew Monk
(@AndrewJMonk) reported
@virginmedia That's not entirely true John... my contract ended in July, unbeknownst to me, and my weekly fee jumped from £44 to £62. Nothing like @CooperativeBank who's home insurance renewal went down this year. Head and shoulders above there guys, well done.
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Bittershurn
(@bittershurn) reported
@virginmedia trying to book an appointment for an engineer to fix WiFi broadband again. Why have you made it so difficult? Every trail leads to a dribbling automated Bot. Useless.
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Ben
(@BenjamienSm) reported
@virginmedia I am struggling with extremely slow upload speeds since yesterday. Whenever I upload (which I do for work) it causes the entire connection te become unstable. The service status says there is am issue in my postcode but no indication of when this will be fixed.
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Terrie
(@1001pieces) reported
@virginmedia No issues according to that site. Callers hear it ringing but doesn't ring my end. Came out about 3 weeks ago. Will WA to get package removed. Contacting you via the help on your website is impossible.
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Lee
(@Le_Sharp) reported
@virginmedia 40 minutes on the phone and your tech support can’t help. They are sending an engineer but the appointment has changed between the call and the confirmation text. Your website is useless and your online chat is a lie. How do I complain?
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The Fat Dude
(@TheFatDudeUK) reported
@virginmedia Not sure why ur being rude no email has this been going on 4 even,