Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Maidenhead, Hammersmith, Aldershot, Woking, Southall, Epsom, Feltham, Barnes, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
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🏳️🌈 Barnaby and Chris🌍
(@AmbroseBarnaby) reported
from
Richmond, England
Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.
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Derrick Barth
(@derrickbarth) reported
from
Richmond, England
@virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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Matt Lynn
(@mattylynn79) reported
from
Hillingdon, England
@virginmedia I hope with the resolution the member of staff settle my frustration with more than the amount of sorries you have given me. Maybe then I will feel a little less aggrieved
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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black lives matter
(@luke_strollo) reported
from
Brentford, England
@virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia I'm never surprised. There call centre is disgusting. So unprofessional. Cutting people off. Not carrying out simple requests, eg calling people back as promised. Lying to get you off the phone.
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
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Matt
(@MattX1971) reported
from
Hillingdon, England
@virginmedia - yet again no internet in the UB8 3JQ area - as this is no a common occurance please arrange some form of refund as I’m getting sick and tired of this shoddy service.
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Matt Lynn
(@mattylynn79) reported
from
Hillingdon, England
@virginmedia been waiting 5 days for a call back about my package now. Rang 3 times and each time they have “guaranteed” a call back within 24 hours. I know we are in a pandemic but quite shocking customer service
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Jonathan Hodder
(@Hodds229) reported
from
Richmond, England
@virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.
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Bhavin
(@Bhavinchief) reported
from
Brentford, England
@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Barry
(@seagull1901) reported
@virginmedia This exactly what is so frustrating. The engineer said I would benefit from pods. Based on my package they should be free. I called and the Agent refused. Fed up of circular conversation. Just want someone to take responsibility and resolve the problem.
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Craig fullard
(@frcraigfullard) reported
@virginmedia Have spoken to your team a number of times. I get promised resolution, even a timescale, but still no joy!! It’s an appalling way to treat pensioners who have been loyal customers for many years.
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Teresa Bulford-Cooper MSc
(@TeresaBCooper) reported
Shame on @virginmedia - trying to charge me for a non service - then slam me for an early end of contract - been passed around to 5 people who still haven’t helped me after an hour on the phone and repeating the problem. Steam coming out of my ears! @Omnibus & @BBCWatchdog
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Electronic Tims
(@ETimsNet) reported
@AidytheTim @virginmedia Who complained?..i heralded their prompt execution of service
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Lynne Bultitude
(@LynneBultitude) reported
@virginmedia He is just as puzzled as us. Said he will speak to his boss. We have also lost our caller ID and 1471 service
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Boris Lepikhin
(@lepikhinb) reported
@ninjaparade @marcelpociot While you’re a customer of @virginmedia, even this weak password is under protection
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Stefanie Chew
(@MissStefC) reported
@virginmedia I only have a UK mobile that I can only use for WIFI. I can't text or call and I have no access to a landline. I don't know anyone in the UK that can call and cancel for me.
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ILOVEVAUXHALL
(@ILOVEVAUXHALL) reported
@virginmedia any update on the outage in SE11 area? when will you fix this?
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Adrian Gibson
(@adrianpgibson) reported
@denis_shoots @virginmedia I found the cable cabinet at the end of my road wide open to the wind and rain earlier. Couldn’t shut it. Took 6 phone calls to report it. Virgin are so bad. 😤
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Ryan Corfield
(@Ryan_Corfield) reported
@virginmedia Yeah everything included. Even tried another family members account and same problem. What do you think it could be