Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 02/01/2026 22:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Wembley, Ealing, Harrow, Northolt, Hounslow, West Molesey, Slough, Aldershot, Leatherhead, Hayes, Egham, Twickenham and Camberley.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomSouthall Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • AnnieThwaite Annie Thwaite (@AnnieThwaite) reported from Richmond, England

    @virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.

  • JonR43 Jonathan Rourke (A575910) (@JonR43) reported from Hounslow, England

    .@virginmedia where is the London Irish game!! Should be on BT sport 2 Extra but red button not working!!

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.

  • AnnieThwaite Annie Thwaite (@AnnieThwaite) reported from Richmond, England

    @virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).

  • KikassP CazkikassPhotography (@KikassP) reported from London, England

    @virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE

  • narifahad Londonfoodster (@narifahad) reported from Ealing, England

    @virginmedia what is wrong with your service in W3 . Connection keeps dropping off every 30-45 min. Can't do our work peacefully.

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia That's to discard physical problems with your cable.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday

  • Hodds229 Jonathan Hodder (@Hodds229) reported from Richmond, England

    @virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.

  • enders1 Richard Endacott 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@enders1) reported from Windsor, England

    @virginmedia 4 complete service failures in our area in 6 weeks, do you think this is acceptable?

  • enders1 Richard Endacott 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@enders1) reported from Windsor, England

    Dear @virginmedia we have lost service on a Saturday night at 7pm, we were watching @DisneysMulan on @Disney for which we have paid £20. My children are very upset and your call centre is closed. I suggest you contact me urgently. Thank you

  • BowenKnight_24 Theo M-T✝️🏎🏁 (@BowenKnight_24) reported from Spelthorne District, England

    47mins for my first stream! I enjoyed being crap on F1 2019 for those of you who watched and I’ll be back on tomorrow but probs FIFA 20. Sorry for the annoying cutouts where my Virgin Media WiFi dipped🥴🙃🤙🤝

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia need to find out who to contact about bad single on my mobile????

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    @virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dmt1978 Dave Tickle (@dmt1978) reported

    @virginmedia how am I meant to get help with my media account (mobile)? It's only free from a virgin phone, which I can't get working and I spent a fortune ringing a few weeks back and didn't get through...

  • heavenstom 🎃Tom Heavens🎃 (@heavenstom) reported

    I upgraded my broadband with @virginmedia nearly a month ago, got a speed boost (350-500) which has now disappeared, no email confirmation, account showing old speed and I can't get through to customer services... what a joke

  • baggiesbabe69 Ness (@baggiesbabe69) reported

    @virginmedia No it was just on red button, initially nothing, then eventually we got pictures, but no sound. It's not the 1st time, it happens most matches on the red button. Paying for a service we aren't getting. You only have to look back at all the complaints!

  • nuupt nuupt (@nuupt) reported

    @virginmedia No, it would not work at all. But looking on Twitter other VM customers had the same issue

  • Yonny1975 Yonny1975 (@Yonny1975) reported

    @virginmedia Yes. No service outages or issues with the line. Just get such a week internet signal upstairs, it is painful.

  • Amohsin007 Mohsin (@Amohsin007) reported

    @virginmedia Wired. I don’t want to go through all these trouble shooting guides as I’ve done so already, this isn’t the first time this issue occurred. If you can’t help. Please say so. I would like to cancel my contract now.

  • JohnMcGee109 John McGee (@JohnMcGee109) reported

    @virginmedia how do you justify me paying £49 yesterday and £88 today & then spending 8 hrs communicating with a bot to try & resolve this. #virginmedia your customer service is appalling. This model of hiking cost at end of contract is robbery & needs addressing urgently.

  • ddjjmum Carol Firman (@ddjjmum) reported

    @PrincesMum @virginmedia @virginmedia Do you realise what bad customer service this is? Such an attitude could prevent this customer returning in the future and new customers from signing up.

  • JubeenhRifhat Rifhat Jubeenh (@JubeenhRifhat) reported

    @virginmedia why have my disabled mother old number not been transferred and why when I try to cancel the services I am unable to do so. I have now been charged for cancelling, even though I logged a complaint and couldn't get through to your customer services?

  • Yonny1975 Yonny1975 (@Yonny1975) reported

    @Moby_Spurs @DaveBall65 @virginmedia Awful customer service.