Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/28/2026 01:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Ealing, Southall, Aldershot, Hounslow, Leatherhead, Hayes, Egham, Twickenham, Wembley, Camberley, Slough, Hammersmith, Addlestone and Bracknell.

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City Problem Type Report Time
United KingdomLondon TV
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • chrisscoff Chris Scoffield (@chrisscoff) reported from Bracknell, England

    @virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.

  • soniagrosvenor1 soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, England

    Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!

  • BenAlderweireld Mate Parlov (@BenAlderweireld) reported from London, England

    @virginmedia omds can you sort out your ‘service’

  • Margare7a Margareta Dovgal (@Margare7a) reported from Hammersmith, England

    Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

  • ukwip Anthony Cohen (@ukwip) reported from London, England

    @virginmedia Area issue. Fix by 12 July 4:50pm

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available

  • AbFitNutrition Veronica Mitchell RD (@AbFitNutrition) reported from Richmond, England

    It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia

  • mgrazia_baf sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • aamer74 aamer habib (@aamer74) reported from Maidenhead, England

    @virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service

  • JCunninghamUK Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • soniagrosvenor1 soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, England

    Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!

  • jackjfaulkner Jack Faulkner (@jackjfaulkner) reported from Hounslow, England

    @virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went

  • Jimbwlah James Milward (@Jimbwlah) reported from Farnborough, England

    @virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation

  • MichelleMcGrade Michelle McGrade (@MichelleMcGrade) reported from Brentford, England

    No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

  • richie_b_80 Richie Berryman (@richie_b_80) reported from Richmond, England

    @virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tonywoots69 Old school villian (@tonywoots69) reported

    @virginmedia internet and TV down in the B90 area , any idea how long for ?

  • C25990098 C (@C25990098) reported

    @virginmedia It was booked for the 30th June ….. an engineer to fit as refurbished property and we needed it fitted. Problems with cables to house …. 2 weeks later told someone would come ….. no one can ….. numerous phone calls

  • Floofcx -Azur - (@Floofcx) reported

    @virginmedia Hi, it is on both ,have been told over the weeks it was an ratio issue and when we managed to get through to support while at work there not seeing any issues in the area,it only started when we was told 8 weeks ago there doing upgrades/ improvements in the area

  • C25990098 C (@C25990098) reported

    @virginmedia Now seems they have not even sorted problem with cables …..

  • stephenwjwebb Stephen Webb (@stephenwjwebb) reported

    @virginmedia Why should I? The duration of being without service is your issue, not mine. I don't pay while it's off, you do

  • pastymuncher86 Ninja Embellish (@pastymuncher86) reported

    @virginmedia Just to be clear, I am connected to the network but this highlights the issue I have when I walk more than about 4ft away from the hub

  • cloudcuckoospit OobliGooblilovestruth (@cloudcuckoospit) reported

    @virginmedia Trying to install the new sim you sent. Before I remove old sim, I have to text you and await response. However, I'm unable to text READY as I'm now not registered on your network for some unknown reason. Actually, I can't send any text. What's happening?

  • cloudcuckoospit OobliGooblilovestruth (@cloudcuckoospit) reported

    @virginmedia I have my new sim. I've texted READY to the number suggested. No network is available. Why? I'm at home, and have a signal. Please advise me on what to do.

  • jbwb2020 jbbenjamin.sol #IStandWithRayFisher 🔜 (@jbwb2020) reported

    @virginmedia Oh my Gods. What a waste of time this is. Blatantly you guys don't have a freaking clue. I'm better of dumping this and switching as it's obvious you guys aren't going to fix anything today.

  • jbwb2020 jbbenjamin.sol #IStandWithRayFisher 🔜 (@jbwb2020) reported

    @virginmedia @SkyUK You are potentially getting a new customer if you can provide me with 1gbps broadband at CV10 8QQ, or your nearest equivalency.