Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 11/22/2025 19:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Feltham, London, Hammersmith, Barnes, Epsom, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham, Camberley and Uxbridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomFeltham Internet
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • jayp171 jayesh Patel (@jayp171) reported from Maidenhead, England

    @virginmedia is there a problem with WiFi in the Maidenhead area?

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    @virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?

  • KikassP CazkikassPhotography (@KikassP) reported from London, England

    @virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE

  • M_Macedo_ Driving For Charity UK (@M_Macedo_) reported from Richmond, England

    @virginmedia Are you asking me a question? Surely this is something you should answer? Premier Sports coverage awful, then the feed distruption meant most of the game was missed and no highlights. I paid extra for this and you're asking me to find the fix?!!

  • M_Macedo_ Driving For Charity UK (@M_Macedo_) reported from Richmond, England

    @SpursOfficial It doesn't matter where I'll be tuning in from the service disruption of @PremierSportsTV means I'll miss all the key points of the game! Thxs! @virginmedia

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia

  • wantrealtruth ross (@wantrealtruth) reported from Hounslow, England

    @virginmedia signed my mum up for service today. Got email but have spent 4 hours trying to get hold of you as the number you included is not manned “due to covid” the main number take ages to find online. No one answers it. Can’t email anyone. Think I want to cancel already!!

  • DannMustDie Dan of Rivia 🐉 (@DannMustDie) reported from Richmond, England

    Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?

  • JonR43 Jonathan Rourke (A575910) (@JonR43) reported from Hounslow, England

    .@virginmedia where is the London Irish game!! Should be on BT sport 2 Extra but red button not working!!

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

  • taunch Anthony Carlos (@taunch) reported from Ealing, England

    @mservicedeals The only features available with @virginmedia is a life of misery. Awful service

  • saschlike Captain Morgan-Evans (@saschlike) reported from London, England

    Who needs a man when Virgin Media goes down on me everyday

  • GamerJamesFM GamerJamesFM (@GamerJamesFM) reported from Bracknell, England

    @virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.

  • rugfoot Richard Gray (@rugfoot) reported from Ealing, England

    @virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband

  • jayp171 jayesh Patel (@jayp171) reported from Maidenhead, England

    @virginmedia is there a problem in the Maidenhead area?

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).

  • narifahad Londonfoodster (@narifahad) reported from Ealing, England

    @virginmedia what is wrong with your service in W3 . Connection keeps dropping off every 30-45 min. Can't do our work peacefully.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MissDonnaCooke Cookie (@MissDonnaCooke) reported from Runcorn, England

    @virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?

  • baldyid Paul Smenis 🐜 (@baldyid) reported

    @virginmedia is a problem, try again later. I had an IT ticket raised which I was told (on monday) would resolve the issue in 24/48hrs. Still nothing received, still no netflix…

  • MartinSpicer12 Martin Spicer (@MartinSpicer12) reported

    @virginmedia Internet not working properly for weeks, engineer arrived and changed the hub, wouldn't listen to the fact most of the street is having the same issue. This is a issue your end as you have been told several times by various neighbours.

  • bantarzycki Ant Barzycki (@bantarzycki) reported

    @virginmedia once again paying for a service that provides no service…. Can’t even connect on the app to see what the problem is. Awful service and provider

  • riyaithink riya ♡ (@riyaithink) reported

    @virginmedia it happens all the time I have an exam tomorrow yeah and basically I can't revise bc the internet won't work and if I fail I think I may have to blame virgin media

  • Zahfeer7 Zaf (@Zahfeer7) reported

    @virginmedia I called as I am a new customer and the offer i expected is not showing and now I'm missing out on 100 pound credit and 200mb instead of 100mb broadband for 24 pounds a month. Waiting 1 hr twice and getting cut off is disappointing to say the least.

  • baldyid Paul Smenis 🐜 (@baldyid) reported

    @virginmedia They said IT would do something to resolve it. We tried to activate it through my vigin media online but the button on the web page does not work. On the phone I was refused by an advisor when I asked to soeak to a supervisor, asked to raise a complaint…

  • edanderson101 Edward Anderson (@edanderson101) reported

    @virginmedia It's simply not true. Or at least you may personally want to help, John, but the systems are designed as such so that you can't. The 'customer service' offered by Virgin continually appears designed mainly to frustrate customers and lead to capitulation.

  • ScottHoather93 Scott Hoather (@ScottHoather93) reported

    @virginmedia Yes, we have raised a complaint after the second cancellation, and in return... we got another cancellation. This also means we are now having to reschedule our TV package again due to a house move, which we are currently paying for but cannot use.

  • RussellKennedy2 Russell Kennedy (@RussellKennedy2) reported

    @virginmedia So now all of a sudden you can actually help. Unbelievable. Forget it, as I’ve just wasted another hour of my life dealing with it on the phone. Your response, and the level of customer service I’ve received from Virgin Media today, is beyond parody. I’ll be making a complaint!!