Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/13/2026 11:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Bracknell, Wembley, Hammersmith, Ashtead, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Northolt, Ruislip, Slough, Aldershot and Farnborough.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomBracknell TV
United KingdomWembley Total Blackout
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • danarnie Danny Daly-Arnett (@danarnie) reported from Bracknell, England

    @laaqpr @virginmedia The new one is. “It’s all gone through” Then never receive an email and still paid what you are paying with the “system” saying I never called

  • MarkoValonen Marko Valonen (@MarkoValonen) reported from Brentford, England

    @virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.

  • afturain Allison (@afturain) reported from Spelthorne District, England

    @virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia I'll just cancel my direct debit

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.

  • CorneliusEvans Chris Evans (@CorneliusEvans) reported from Bracknell, England

    @virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉

  • alastairmccoll alastair mccoll (@alastairmccoll) reported from Brentford, England

    @virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.

  • ChelsDaft Chels Daft ⚽️ (@ChelsDaft) reported from Egham, England

    ...the fact that it has taken me 30 minutes to get to this point in the first place is ridiculous. Dear @virginmedia I suggest someone from the UK who can deal with my complaint makes contact with me ASAP. Please note, over 33k followers can see this.

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.

  • DonnyNo6 Mark Donovan (@DonnyNo6) reported from Burnham, England

    @virginmedia absolutely shocking that a supposed valued customer has to now wait six weeks for a sizeable refund. #virginmedia #shocking #poorservice

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia I suggest you improve your so called customer service by getting shut of it and starting again

  • nicmac_design nicole mcpolin (@nicmac_design) reported from Hillingdon, England

    @virginmedia paying £26.95 for pay per view and it’s glitching and freezing every couple of seconds. I’ll be expecting money off my next bill, this is not the service I expect to receive for a ‘special event’ #RuizJoshua2 #boxing #virginmedia

  • GolloglyDeirdre Deirdre Gollogly (@GolloglyDeirdre) reported from Barnes, England

    @browndogbarnes Always had Virgin Media with no problems

  • andreianu Paul Andreianu 🇪🇺🇷🇴🇬🇧 (@andreianu) reported from Windsor, England

    @virginmedia I’m afraid I won’t be using your services starting 2020. Average quality, poor customer service, huge prices.

  • danarnie Danny Daly-Arnett (@danarnie) reported from Bracknell, England

    @virginmedia I ring and get hung up on after being on hold for 6 minutes. I just want what I was offered on Friday. I am not very happy with the customer service I am receiving at the moment and will just walk away. I have been a customer for 10 years and get no perks just bigger bills

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia you really don't understand the concept of customer service

  • fmasefield Fraser Masefield (@fmasefield) reported from Hammersmith, England

    @TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • justsunshi sunshi (@justsunshi) reported

    @virginmedia can u fix ur internet it is kinda **** rn or else I shall move to BT and u don’t want lose your most loyal customer!!!!

  • HechFN Hech (@HechFN) reported

    @virginmedia Clearly a lie saying there are not any issues, so send someone to fix the cables or something because the upload has been like this for at least 3 weeks

  • sh0110b8995 Stephen Honeyman (@sh0110b8995) reported

    @virginmedia I need help with the bigger volt bundle. The mobile number came back from O2 changed instead of remaining the same. How can my wife's number be changed to its original number?

  • Matteo_UK Matteo Chicarella (@Matteo_UK) reported

    @virginmedia Haha, that’s actually incorrect. Without having checked, I’m pretty sure for your 50 mbps connection you guarantee a minimum speed of at least 25 mbps at all times if I’m not mistaken. Either way, I’m paying for a service which I’m not receiving and the connection is so bad 1/2

  • TarekZam8 Tarek Zambarakji (@TarekZam8) reported

    @virginmedia dreadful service folks. What’s going on? Haven’t had broadband or tv service for over 36 hours. Not really acceptable in this day and age and the prices you charge.

  • dammalisse dammalisse (@dammalisse) reported

    @virginmedia We have been experiensing this issue for 6 days now, as a result we can't use video calls with zoom, meet, etc. Workikg from home is almost impossible. WE NEED TO HAVE THIS FIXED ASAP PLEASE.

  • HechFN Hech (@HechFN) reported

    @virginmedia wired and non wired just send someone to fix the issue within the area and stop dodging

  • NickOlarss NFarr (@NickOlarss) reported

    @virginmedia Completed this link a few times due to the dropping in and out of the WiFi and got a different answer each time. Now showing all three bars but can’t access anything wifi, including a tweet, cant use anything on my phone! Any more tips or help?

  • clairejlhfc Claire Johnson (@clairejlhfc) reported

    @virginmedia What is the telephone number to make a complaint?

  • A9Jenny Jenny (@A9Jenny) reported

    @virginmedia Hi, having landline issues in Dundee but service status says all OK. Number of houses in street affected. How do we report this?