Virgin Media Outage Report in Staines, Surrey, England
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The latest reports from users having issues in Staines come from postal codes TW18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Ashtead, Staines, Wembley, Camberley, Kingston upon Thames, Maidenhead, Uxbridge, Northolt, Hounslow, Ealing, Southall, Farnborough and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@virginmedia is down. Area 3. Please fix ASAP.
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Lynne Arnett
(@laaqpr) reported
from
Hillingdon, England
@ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My escalation is the the British Court and Justice system. Fed up with all this shit. Just shows levels of competence and CRM interactions.
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Vicky
(@vickyross06) reported
from
Hillingdon, England
@virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.
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Alice
(@alicebees1) reported
from
Esher, England
@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have completed your online form to extend this complaint before I apply to SCC. Let’s hope we hear from Virgin today. If not, I have tried and wouldn’t be surprised if I am not contacted because my account is closed as of Nov 18.
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Declan
(@walshi01) reported
from
Marlow Bottom, England
@virginmedia But yet, you cannot call me to discuss! I find the benefit of hiding behind a system laughable. Particularly as it is your company who cannot log complaints, log a cancellation or fix a long term problem from which you had 20+ calls over many months. I have a pic library of my tv
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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Alex Trickett
(@alextrickett) reported
from
Ealing, England
@virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Declan
(@walshi01) reported
from
Marlow Bottom, England
@virginmedia I will NOT cash the cheque and sum directed back to the account as I believe this is just a pro-rata amount due. Not compensation for lack of service or repayment of any kind
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vaidhy
(@mirchivaidhy) reported
@virginmedia This is been going on for the 4the day and it’s affecting loads of peoples WFH situation… can’t just manage with a hotspot .. i understand if there is a maintenance but 4 days to resolve a problem? And from Virgin? #unacceptable #virginmedia
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adamhardie
(@Adamdh39) reported
@virginmedia First phone call I’m told there are upgrades being done and it should be back Friday night. Then it was off all weekend. Today it says fixed by 4pm. Once 4pm came the message changed to a complex issue again.
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Amanda Babington
(@AmandaBabington) reported
@virginmedia If you read this forum you will soon find that Virgin Media have been unable to solve a SINGLE one of these problems with the Hub 5. The problem is CLEARLY with the hub!
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Paul McClure
(@chiefmackers) reported
@virginmedia No agent responding on web chat. Phone agent refuses to take my complaint as she can’t resolve it and I can’t use the web form because you have locked me out of my account…so my only way of complaining is via a letter in the post? What year is this?
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Kate
(@KateKtam) reported
@virginmedia But YOU DID THIS!!! It’s not just a fault I’ve suddenly acquired! YOU broke it! Why should I then have to wait more than a week for a fix?! Get it sorted faster please! This is your fault!
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HighLordAdmiral
(@HighLordAdmiral) reported
@virginmedia Day 4 now with no phone for my 86 yr old mother and no help from you. She was expecting an engineer today - nothing.
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Chris Finnigan 🏴
(@chrisfdev) reported
@ScottishLass73 @virginmedia I was dealing with a VM issue for my visually impaired relatives this weekend. I had problems including refusal to deal with me as i wasn't the account holder. It took 4 calls to sort out. How is a blind person supposed to read a serial number off of a set top box...ubelievable.
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Natalie “Cupcake” Thomson
(@NThomson1983) reported
@virginmedia WOW - really helpful @virginmedia You pose as trying to help - however, the agent I was on the web chat to has just done exactly the same - pretends to be helpful then kept me waiting for over 35mins, then cancelled the chat - I have the screenshots to prove it!! Disgraceful! 😤
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adamhardie
(@Adamdh39) reported
@virginmedia No. That told me I need an engineer to come out after advising it is an issue within my postcode area. I have left the booking for engineer just in case but customer service tell me it’s virgin issue.
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Laura Byron
(@laurabyron_) reported
@virginmedia this wifi is absolutely ridiculous !!!! Going down 19 times within an hour when we’re a house full of students is a joke- and even more so that we have to pay to have an engineer even come out SORT IT OUT