Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Addlestone, Hammersmith, Leatherhead, Wembley, Bracknell, Ashtead, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Northolt, Ruislip and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Addlestone |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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RangersBoy_8
(@Simon_Corley) reported
from
Ealing, England
@virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia Perhaps try kerpying your internet service 'up' for 26mins. Currently you're up to 17mins past the hour before it fails. Keep practicing.
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Chris Wade
(@wadoinlondon) reported
from
Richmond, England
Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Russ
(@rusblake) reported
from
Hillingdon, England
@Kanadessa @TurdiiBurdii @RiannaSandu @virginmedia I was playing SOT for about an hour and a half, and it went down lost all my progress
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Russ
(@rusblake) reported
from
Hillingdon, England
@TurdiiBurdii @RiannaSandu @virginmedia If your an online gamer a couple of minutes is equivalent to hours of lost progression. So makes no difference if it’s down for a minute or an hour #virgindown
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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Nigel
(@nigel_dawson) reported
from
Bracknell, England
@virginmedia just switched to you guys this week to get away from poor broadband! What a joke this is, now paying more and I have no service at all. Cheers 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Chedzey
(@TChedzey81) reported
@virginmedia just giving you a heads up, I will be expecting either a refund, or a massively reduced bill for the next 12 months for the service disruption and the lack of sound on HD channels. Especially when I am trying to watch live sport. Such unbelievably piss poor service!
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Dawn leader
(@chocoholic78) reported
@virginmedia Agents not telling lies, engineer appointments that fit with working patterns of customers and a service that doesn’t drop would be a start
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Mandy Griffin 💙⚒️
(@Mandygriffin) reported
@virginmedia Media service. Resolve dead spot for Wi-Fi at home!
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susan Cummings
(@suzyliha) reported
@virginmedia I was on the phone for over 90 minutes earlier today sorting it out for my dad, my question is, how many more vulnerable and or elderly customers are you doing this to who have no one to help them? They'd just pay because they need a phone line.
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Jim Davies
(@JimDaviesPhoto) reported
@virginmedia Fix estimate 13/11/21 ar 12:45pm How is it possible these days to have an outage that lasts more than 24 hours?
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Dr Carla Ardis
(@Carla_Ardis) reported
@virginmedia The only help I need is having the broadband installed. Can you do that? Or, at least, can you open an official complaint?
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Jason Sayers
(@JasonR2R) reported
I think we are done with @virginmedia after having a total #blackout of all services. Apparently waiting 4 days for an engineer to come to my house is acceptable. The auto compensation scheme gonna cover you if working from home too?
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Mr Fish
(@OfficialMrFish) reported
@virginmedia 100% cut off early , you’ve admitted you’re at fault and are yet to reconnect me , it’s now been 17 hours .. I can’t upload , I can’t watch tv .. appalling service , called twice and said 1 hour .. hours ago
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Gary Allen
(@gazallen73) reported
@virginmedia No internet since mid-day. Service Status page says "Sorry, Can't help" or some such message. Any explanation as to why it's been out for so long?
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susan Cummings
(@suzyliha) reported
@richardbranson @nicolareindorp @Crisis_Action I'm appalled that virgin media, under the guise of changing fibres ( whatever that means) are disconnecting landlines then charging customer's £35 to reconnect! My 84 year old dad & the 78 year old mother of a friend has had this happen in the past week! Get it sorted Branson!