Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hammersmith, Epsom, Aldershot, Feltham, Barnes, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Bracknell, Twickenham and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Southall |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.
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Nick
(@docklobster) reported
from
Hillingdon, England
Is my PC unusably slow because #Windows11 has screwed it or because @virginmedia are still messing with the local fibre network or maybe both? Either way I'm having a #technightmare #techfail
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Internet down in KT12. Any idea when it will be fixed ?
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
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Helen Hermant
(@HellsBellsLdn) reported
from
Richmond, England
@virginmedia Sorry I had absolutely no signal. Please can someone start a chat now? Thank you
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
@thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.
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Phil 🇺🇦
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia can't speak to an agent re no services. I've keep being sent a link via text, utterly hopeless. ALL services are down in KT5 area, no TV or broadband
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
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S
(@MSROPER10) reported
from
London, England
@virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?
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Nick
(@docklobster) reported
from
Hillingdon, England
@virginmedia I was unable to use the same website on tablet or laptop - the website owner said the issue was due to slow internet speed and @TalkTalk had advised that you were digging up the cable in the area with the potential for disruption and I wondered if this work had overrun
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Alistair Parkes
(@AlistairParkes1) reported
from
Richmond, England
@virginmedia logged out of my ‘Virgin TV Go’ & unable to log back in, I have been unsuccessfully repeatedly trying to reset my password for My Virgin Media, but unable - as keep getting same error message ‘DEF01’ adding ‘try again later’. Can you help me please? 🙏
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Phil 🇺🇦
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia all my services are down again in the KT5 area. Anybody else experiencing problems?
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?
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Jeetesh Luhar
(@Indian_Thriller) reported
from
Iver Heath, England
Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.
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Stephen Reid
(@stephenpaulreid) reported
from
Hounslow, England
@simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expectations you may have previously held about such contact.
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rich Goodman
(@Bulgenen) reported
@WiteWulf @virginmedia Classic @virginmedia behaviour. Who cares about customers of 20+ years. Hike their prices to draw in new customers with ridiculously cheap offers. “Important information about your bill” always means “price rises” never “we’re rewarding you for your loyalty”...
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Lewis Fuller
(@Fullerrefix) reported
Because @virginmedia are **** , everyone in my house are using my phone data
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Anthony
(@Anthony37421837) reported
@virginmedia I am pissed off with the service I am recieving this has been ongoing since August I got a new router b4 Xmas and still not solved the issue with my speeds I am on the 200 package and I be lucky sometime to get 10- 50mb I tried your centres wait time 1hr wait
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Ant Mills
(@ant_mills) reported
@69polaris69 @virginmedia Unfortunately they’ve cornered the market in my area for broadband speed, don’t care about the tv as I don’t use it. Worst bit tho is the flag out lie in reply to my original tweet denying there is a price increase!! @virginmedia
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lol
(@Alexlilbacon) reported
@LLcomicsRBX i had virgin media wifi it was awful changing to bt saved me
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foy
(@stuart_foy) reported
@_laynaw Quest 1 at the time, but I've moved on to the Quest 2. Was using the default Virgin Media Business WiFi hub, for my connection, and I had very little issues. RTX card did give me a better experience due to better compression, but GTX970 still did the job.
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Grant Mckellar
(@grantmckellar03) reported
@virginmedia your WiFi seems to go down so much can you actually start to fix it man genuinely so bad
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jodieromancejunkie
(@Villabird81) reported
Constant WiFi problems all weekend got 2 children trying to do school and college work paying a fortune for @virginmedia to keep not working not good enough at all @virginmedia
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Lucy Kempster 👱🏻♀️
(@Kemp9Lucy) reported
@virginmedia WiFi keeps dropping out and tv service! Your Website says contact us but you NEVER answer the phone. Twice we’ve called and hung on for nearly an hour for you to just hang up!
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Bren
(@WildBr3nex) reported
@virginmedia Hey guys, as of lately I've been getting way less download speed than I've paid for, I'm getting around 100mbps and like less than 5mbps up when I pay for nearly 600mbps down and 35-40mbps up, any idea on whats happening?