Virgin Media Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Hammersmith, Hounslow, Wembley, Northolt, Bracknell, Ruislip, Camberley, Slough, Aldershot, Farnborough, Ashtead, West Molesey and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Ealing |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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#AlaGuerreCommeAlaGuerre
(@YouGetItRight) reported
from
Hillingdon, England
@virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No compassion or help for customers that are struggling! Disgusting attitude!
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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ed moses
(@edmoses) reported
from
Harefield, England
@Ian_H_007 @virginmedia I pay for 500Mb - currently getting 86Mb. I can just about live with that. Being on hold during Skype/Teams/Zoom calls is unacceptable. The boys are having problems gaming and our video downloads on Sky keep failing - not great service.
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nyatacinta
(@encipi) reported
from
Hillingdon, England
@virginmedia PLEASE FIX THE CONNECTION
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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Bhavin
(@Bhavinchief) reported
from
Brentford, England
@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️
(@westy_1966) reported
from
Camberley, England
@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sfrmm17
(@sfrmm17) reported
@virginmedia hi, our WiFi has been down since yesterday. Please can you help resolve?
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tracey davis
(@traceydavis20) reported
@virginmedia we should have had our box delivered yesterday been on the phone 57 minutes to be transferred to a manager as wasn’t getting anywhere with the agent to be cut off virgin media you should be ashamed the way you have just treated a new customer
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yiddo
(@Wayne31462999) reported
@virginmedia Well this has been 2 days of none or unstable Internet which is unacceptable
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Mike Rogerson (https://bhre.social/@CSR_Michael)
(@CSR_Michael) reported
@virginmedia A current customer whose contract ends soon.
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Thea Gudgeon
(@TheaKate) reported
@virginmedia I really don’t think I should have to go to a forum and start all of this from scratch and hope someone might read it and help me. Please could you just get somebody to call me to schedule an engineer to come out like I was promised 4 days ago.
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Dianne Marchant
(@Di4nn3) reported
@virginmedia The fix.time has changed 3 times. 21st, 25th and now 2st December. Not acceptable to be left without TV and wifi service for weeks on end. Website isn't up to date. I, and my neighbour, have never been kept informed either. We have to constantly call for updates. Terrible service
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Craig Hemmings
(@craighemmings) reported
@virginmedia That's all I get since Thursday....before the scheduled maintenance took place I never had 1 issue now its appalling and I need Internet for work
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Umario
(@Umario35833388) reported
@virginmedia Yes I’m here. We also have the precious persons router and boxes here as they ain’t been collected - maybe we can get those activated as an interim solution
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yiddo
(@Wayne31462999) reported
@virginmedia Well can you flag the issue because I don't think they are aware of it
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Matt Barker
(@MattBarpea) reported
@virginmedia Yes it is - the street and the address is listed, but we are in the upper flat which is not listed on your database. I tried to find out what info I would need to get to resolve this (eg from the existing tenants) but got no help.