Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Bracknell, Slough, Maidenhead, Wembley, Woking, Richmond, Camberley, Kingston upon Thames, Hounslow, Burnham, Harrow, Southall, Greenford and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No compassion or help for customers that are struggling! Disgusting attitude!
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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nyatacinta
(@encipi) reported
from
Hillingdon, England
@virginmedia PLEASE FIX THE CONNECTION
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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ed moses
(@edmoses) reported
from
Harefield, England
@Ian_H_007 @virginmedia I pay for 500Mb - currently getting 86Mb. I can just about live with that. Being on hold during Skype/Teams/Zoom calls is unacceptable. The boys are having problems gaming and our video downloads on Sky keep failing - not great service.
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bignewshound
(@wineoption) reported
@virginmedia #scamcallcentre. Outrageous. This is what Virgin Media’s call centre in South Africa does if they don’t like the complaint being made: they transfer you to the Bereavement Department. Corporate Customer Service is all about avoiding dealing with the complaint.
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SpursTalkShow
(@SpursTalkShow) reported
@craig_dw @virginmedia Glad I didn’t sign up with them. Sky has been terrible for months round my way and was this close to signing with Virgin
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louise green
(@lougreen05) reported
@virginmedia Call you for the 7th time today! I set up a new contract last year now your telling me the contract didn’t go through your systems as I had an outstanding balance but you was able to send me the contract? Something went through your system. It’s your rude unhelpful staff
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Helen Jean
(@HelenJe15950713) reported
@virginmedia Can't get through !!! It's with regards to email winter deal,ultimate volt bundle. He has talked to 4 advisors and he was talking to lady called lucky who said about the call back.he can't get in touch with o2 to cancel a mis sold sim
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James
(@jimmyoutram) reported
@virginmedia Hi. Thank you, I've been through all that. The problem happens maybe two or three times a day. Obviously I can't run tests when it happens, because the wifi doesn't work. I asked on the forums, but haven't heard anything back.
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Andrea Miles
(@anlare09) reported
@virginmedia Thanks. Advised they couldn’t help and couldn’t escalate, advised there was nothing they or I could do.
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Peter D-D
(@pdonduncan) reported
@virginmedia "There is an outage. Network engineers are on site". The link you gave says there are no issues in the area! So who is correct? Either way I still have no intetnet, TV or landline service! It sounds like VM hasn't got a clue what is happening!
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Paul Johnstone 💙
(@Paulorsummot) reported
@virginmedia There has been no broadband in Leeds 5 since 8.45 this morning, no communication as to when the issue will be fixed. This service is appalling, what is happening
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Elizabeth Aleman
(@aleman_elisa) reported
@virginmedia my wifi at home never works! I check online and says everything is fine. This happens at least once a month.
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Anish Modgil
(@AnishModgil) reported
@virginmedia No no, you’ve had months to sort this - the damage is done.