Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Hammersmith, Wembley, Northolt, Bracknell, Ruislip, Ealing, Camberley, Slough, Aldershot, Farnborough, Ashtead, West Molesey and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hounslow |
Total Blackout | |
| Hammersmith |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
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Anna Jarman
(@AnnaLouise1980) reported
from
Kingston upon Thames, England
@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Geoff Speed
(@GeoffSp) reported
from
Ealing, England
@richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head
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Deborah Maclaren
(@MaclarenDeborah) reported
from
Richmond, England
@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Mark Viveash
(@MarkViveash) reported
from
Hounslow, England
Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia still on the phone, still not working 💤
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Sorry to say that I contacted your online chat, but they offered no significant update other than 9th Sept for a fix and no offer of compensation as I am not experiencing a total loss of service. Not happy at all.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
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paul davies
(@ayestawnie) reported
from
Hillingdon, England
@virginmedia got no TV, Internet or phone please help got code W02 on my TV
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Evita
(@togEvita) reported
@virginmedia worse experience so far and not even used the service! Is there an email to write complaints to?
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Richie Morton
(@richiemorton01) reported
@virginmedia Called your tech help as my hub can't be used as a modem (it goes straight to overheat) and the coverage when it's on router is very poor. Your tech guys just said "just use it in router then". So my hub is faulty and you won't change it and I'm paying 64 a month for crap service
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Richie Morton
(@richiemorton01) reported
@virginmedia As well as the WiFi being intermittent most days I shouldn't have to 'reboot' all the time. My wife works from home and gets logged out of her systems every time it drops out. I want to either get a new hub or cancel
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Hello
(@Hello98455703) reported
@virginmedia you are the worst internet provider in UK
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James Kay
(@Jkayyy) reported
@virginmedia What year do I have to hibernate until for you guys to sort your service out? Customer for years and it’s been nothing but years of slow internet and random disconnections Next time I need an internet provider, you guys aren’t the one
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Andy Guile
(@askandyguile) reported
@virginmedia I have a complaint from December, still not concluded and I want to speak to someone about my broadband that seems to be getting worse by the day, what do I actually have to do to talk to someone, especially as I am on your home working initiative
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Spiders and Milk
(@spidersandmilk) reported
@virginmedia No still waiting on any response at all. Made a formal complaint, was told someone would be in touch, that was back in 2020 🤨 #badservice
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Fadel Soliman
(@FadelSoliman) reported
Dear @virginmedia your colleague told me last night that there is noise on the cable and that by 3 PM today it will be solved the problem persists & it is affecting my work as i live stream every night on FB, Youtube &Instagram Since I got the router, I couldn’t use it for 1 hr
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Evita
(@togEvita) reported
@virginmedia Who and how do I make a complaint to? I’d like to cancel this service that we haven’t even set up yet. But why is your team making it so difficult
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Fadel Soliman
(@FadelSoliman) reported
@virginmedia your colleague told me last night that there is noise on the cable and that by 3 PM today it will be solved the problem persists until now I am a new customer and since the router was installed 5 days ago I haven't been able to use the service for 1 hr.