Virgin Media Outage Report in Staines, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Leatherhead, Hayes, Southall, Bracknell, Slough, Hounslow, Greenford, Wembley, Ashford, West Byfleet, Camberley, Uxbridge, Feltham, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 2 hours ago |
|
Leatherhead
|
4 hours ago | |
|
Hayes
|
Internet | 1 day ago |
|
Southall
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Bracknell
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England@virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.
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annwyllie (@annwyllie) reported from Hounslow, England@virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today
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ian donald (@iandonald71) reported from Richmond, England@virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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matt coyde (@CoydeMatt) reported from Kingston upon Thames, England@virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!
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Jodi Rilot (@jodirilot) reported from Richmond, England@PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.
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Rob Allan (@roballan07) reported from Maidenhead, England@virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me
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Lisa Hulme (@lisa_hulme) reported from Richmond, England@virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.
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Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England@virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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Sandra (@SandraSmurfy70) reported from Spelthorne District, England@virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated
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Mark (@markwarne) reported from Kingston upon Thames, EnglandProbably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣
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Peter Reeves (@Peterreeves18) reported from Richmond, England@jonslinn @virginmedia TW11. Nothing . All down
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Denise Tomlinson (@DustySubstances) reported from Richmond, England@virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@JohnGaylor @virginmedia You couldn't make this shit up
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Denise Tomlinson (@DustySubstances) reported from Richmond, EnglandI do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ
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DJ (@davidjoneshome) reported from Kingston upon Thames, England@virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.
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Hardik Shah (@HardikVishna) reported from Richmond, England@virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.
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Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England@SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Longstaff (@jlongstaff_) reported@virginmedia any idea what the issue is with broadband in Bristol? BS16? We’ve been without internet since 5.30pm... thanks!
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. (@lewprvv) reported.@virginmedia good to know your service with phones is just as **** as the service you provide with your internet 🤙
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Alex Dean-Francis (@AlexDeanFrancis) reported@virginmedia after working for 30 minutes (throttled at 10mb) it has now gone down again.
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TheRealKatster (@TheRealKatster) reported@richardbranson @virginmedia I want to port my contract, Virgin cannot provide the service and are now telling me I have to pay for the remaining 10 months of a contract I can’t use!! It is Virgin who are unable to fulfill their part of the contract, why am I being penalised?
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v🫀 (@vaalcfc) reported@lewprvv @virginmedia this won’t help your phone fix itself
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شكيل (@5h4kil) reported@virginmedia WiFi keeps dropping. As you know we’re all working from home and being schooled at home, this is where your quality of service should have proven itself. Your rep, Nihal, thought that waiting till the 16th of March was acceptable as a fix.
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Chan (@chanlfc) reported@virginmedia Since I switched to #VirginMedia , my WiFi has dropped everyday, sometimes for hours. Customer Service was supposed to send me a new router. Nothing still received after over 10 days. Problems persist. #Unreliable
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Charlie 🏴x🏴 (@CharlieMorrisK1) reported@virginmedia why do I lag on so many games when someone is watching Netflix when there is just two of us using the internet the old router never made me lag that bad
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Alastair McCall (@biddymccall) reported@virginmedia I would like to speak to somebody about my account. I want to make a change, which I could do online if it involved giving you more money, but if it doesn't it's impossible to get through to someone. Help.
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Craig Dawes (@craigdawes) reported@virginmedia SK56EN broadband crap. Mobile signal crap. Four of us switching network and broadband immediately. Shite service and doing nothing to help. Bring on better networks.. anything you can do, probably not. Oh and have new phones and a week old new sim cards...