Virgin Media Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Farnborough, Ealing, Hounslow, Addlestone, Hammersmith, Southall, Camberley, Harrow, Walton-on-Thames, Windsor, Wembley, Woking and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Slough |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Najm Khan
(@rohaaminho) reported
from
Farnborough, England
Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia
-
Dave Saunders
(@DavidoffDonut) reported
from
Hillingdon, England
On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.
-
alison homewood
(@alisonwonder2) reported
from
Ealing, England
@virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!
-
Robin Conway
(@rockyrobin1982) reported
from
Bracknell, England
Hey @itv and @virginmedia. Could you please highlight the #WeMakeEvents campaign along with your footage and advertising of V festival coverage? As without support there won’t be another one to broadcast. #lightinred
-
Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
-
Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍
-
Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
-
aka13
(@Aka13K) reported
from
Hillingdon, England
@virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm
-
MinMon
(@MinMon76) reported
from
Egham, England
@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
-
Tim Kirkby
(@rebmit1) reported
from
Hillingdon, England
@virginmedia broadband down yet again.... Area 14
-
Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
-
Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
-
raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
-
Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
-
Tayla Welch
(@TaylaWelch) reported
from
Maidenhead, England
Internet is down... @virginmedia what’s going on 😓
-
Tigerfeet
(@Skibird217) reported
from
Hillingdon, England
@virginmedia asking yet again for help with my sim swap?? Anyone????
-
Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
-
CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
-
Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
-
Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Richard M Bone
(@rmbone63) reported
@virginmedia Con trick virgin, Charging customers for a service they can't provide. Contracts are between 2 parties If 1 parties can't supply the service it's them that breach the contract but virgin will charge the customer.. #virginRipOff
-
Dušan
(@DMano87) reported
@virginmedia Why do your staff make it so incredibly hard to 1. Install your broadband service 2. Deal effectively with a complaint? On the phone for an hour to arrange installation and then you’re delightful rep in Mauritius just hung up after refusing to put me to complaints.
-
Campbell Adamson
(@TheB1gManOo) reported
@virginmedia The increase in my bill is unacceptable due to my current deal ending , I'd like to cancel by giving you guys my notice
-
Tam Glavin
(@BigTee1888) reported
@virginmedia months down the line and your still a shambles at customer service
-
Bambi B
(@duckydafuzz) reported
@virginmedia I did call…that’s how come you managed to hang up on me at 1hr3m! Sorted now after a total of 2.5 hours on hold!
-
Campbell Adamson
(@TheB1gManOo) reported
@virginmedia I'm absolutely fuming with you lot twice I have called now waiting an hour on both occasions only to be cut off twice 😡😡😡😡😡😡😡😡😡 what kind of service is this ! ?
-
Phil Bromley
(@brommersman) reported
@virginmedia The status page has started working again, it’s very slow, could do with a loading spinner or something to show its doing something. The estimated fix time just keeps moving further into the future 😭😭😭😭
-
Gary Williams
(@happyhippo66) reported
@virginmedia been on hold for over 3 hours on separate calls today and get cut off when holding for more than 1 hour. No good having a super product if customer support is poor…
-
Patricia
(@patriciafdc13) reported
@virginmedia Hello again! As instructed I’m messaging because we currently have no internet connection. After the engineer came this morning the internet has gone down at the following times: 12:38-12:54, 13:23-13:52, 14:17-14:19 and now again at 20:06. Please help/advise.
-
Richard M Bone
(@rmbone63) reported
@virginmedia @DianaRoss Con trick virgin, Charging customers for a service they can't provide. Contracts are between 2 parties If 1 parties can't supply the service it's them that breach the contract but virgin will charge the customer.. #virginRipOff