Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Marlow, Hammersmith, Uxbridge, Brentford, Southall, Woking, Hounslow, Harrow, Ashtead, Feltham, Ealing, Windsor, Northolt and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Marlow |
Internet | |
| Hammersmith |
||
| Hammersmith |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@LisaLewisWrites @virginmedia I told them on the phone, I feel like they are putting their hands in my pocket and still my money. Unacceptable and unreliable “service”. @virginmedia #virginmedia
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
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Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Umm, no
(@bunny5432100) reported
@virginmedia You customer service is appalling. I would like to make a complaint but the thing I am complaining about is not being able to access my account which makes it difficult to complain.
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Fizhco
(@Fizhco) reported
@virginmedia @TheBHF @O2 2nd night in a row broadband service goes down, and your website you check service doesn't work AGAIN!
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Dr Tracey Logan
(@LogonwithLogan) reported
@MerrynSW Virgin Media customer service is legendary. And not in a good way.
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Dan Cooper
(@djdancooper) reported
@virginmedia since you "upgraded" my service it's definitely been shitter. Please send healing vibes to postcode GL1 5PW
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Liv
(@Livbet) reported
@KieronPearce @virginmedia They dont make it easy do they...I pay £85 a month including 02 sim ends 12/23. Is mine the one they have down as £99? Reading all that I'm still none the wiser! And is the 02 included in disconnection, or does that need to be done separately?
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🔥
(@querishi_) reported
@virginmedia Moved home. TiVo box still not working even tho I was told yesterday that by the end of yesterday it would be. The channels will not download but the internet is working
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Lady Sinks the Booze
(@doubleshiny) reported
Been trying to get through to Virgin media to cancel for two days after their recent 20% price hike, of course you can't because even though they sent all the price change letters out on Monday night this is 'unprecedented' demand.
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J.D.Rowson
(@HiddenH0B0) reported
@virginmedia It was never the cheapest deal I wanted. I just wanted the same deal as the new customers got instead of being charged nearly £300 a year more. But I guess it'll never happen seeing as my disconnecting process has been started already.
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Zak Hussain
(@zakh1) reported
@bt_uk Day 21 without internet. No one can fix it after 5 (soon to be 6) engineer visits. 3 modems, a new Openreach box. Avoid BT Internet, no clue what’s going on. #poorservice - how do I sign up to @virginmedia ?
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douglas kerr
(@douglas187k) reported
@virginmedia Your tight an pathetic an u outsouced for folk that care an cumchep hense howa pelt thi dum stupid ***