Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Maidenhead, Uxbridge, Hammersmith, Northolt, Hounslow, Ealing, Southall, Farnborough, Richmond, Wembley, Woking, Camberley, Harrow and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Maidenhead |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
Anybody elses #virginmedia TV down?
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Clarisa Rakos Art
(@ClarisaRakosArt) reported
from
Richmond, England
@virginmedia Internet again down???? Is this a joke? We are paying for a service that doesn’t work!!!!!!
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Ruth Tibby
(@rugoldie) reported
from
Iver Heath, England
@virginmedia The supervisor from Kier said they need an emergency permit to clear the blockage the they can pull the cable, they haven’t even requested the permit as I have checked with the council
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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Alessandro Giudici
(@giudicialex) reported
from
Hillingdon, England
@virginmedia Our broadband has always been on and off all day on top of tv not working on any channel. Impossible to work properly today. News on broadband?
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Chris
(@CWrighty7) reported
from
Windsor, England
@virginmedia can I get help with Broadband ? Been down a few hours but service checker says all good.
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia your call assistant just hung up on me when I wanted to escalate a complaint. My complaint, I’ve been waiting 4 months for an answer / install of fibre at a new address. I guess I’ve only been a customer for circa 15 years so not that important really
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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samantha ellington
(@samrookc) reported
from
Hillingdon, England
Come on now poor mum with Alzheimer’sneeds her programs #virginmedia
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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Vito Serafino
(@vserafino19) reported
from
Farnborough, England
@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia The call never ended, they hung up…… Maybe you could give me a number to call and speak to someone, very hard to find one online that doesn’t require multiple guesses on which number to press
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hi I am trying to log in to my account. Looks like my mail is wrong, my DOB is wrong and my mum maiden name has changed. Do Virgin has some technical issue. Because I have feelings that contract coming to an end....Virgin want 💰💰💰
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah
(@SarahJP26) reported
Aargh - having trouble with @virginmedia wifi AGAIN - is anyone else in Portslade the same?! Off earlier - it’s ‘back’ - except it isn’t! I have work to do! 😩
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ERADICATION
(@Pound4Pound_No1) reported
@virginmedia, what work did you do in my area a few days ago, service has been awful since!!
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helen clements
(@helennclements) reported
@virginmedia Wait 23hrs and if it’s still flakey I can book an engineer. However we lost service completely Tuesday for quite a long tine and it’s not just us, it’s a good number of households
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Simon Baker
(@SiBaker_) reported
@virginmedia There has to be a way. These things are saved on servers. You need to understand that there’s important information I need access to. I will raise the complaint and I will speak with ofcom. There should have been forewarning.
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Ryan Matthams
(@razza_mattaz) reported
@virginmedia The ordering of it isn't the problem, I've been told this has been done 3 times. The package just isn't getting to my house for me to put it in
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helen clements
(@helennclements) reported
@virginmedia No nothing. We get service back for a short while 5/10mins and then it goes for a while. Extremely frustrating
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Thatch 🏴🇬🇧❤💥💦🍆🍆💣🐍
(@WorldThatchplay) reported
@virginmedia You've moved me so I'm not a new customer, do I still have a cooling off period? Yes Hub 3, yeah all poor. Have reset everything and best I get hard wired to PC is now 100, half of what I am paying for..
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diana ross
(@dross11) reported
@virginmedia Yes. But why does it take so long ? It means I have no access to my emails for up to 7 days. That is not a very good service.
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Simon Baker
(@SiBaker_) reported
@virginmedia I’ve tried and it doesn’t work. I need to speak to someone I can make a complaint with. I need access to those emails. If I need to then I will complain with ofcom but I need access to those emails for just a few hours.
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Jordan | Gamerfiend
(@GamerFiend_) reported
@virginmedia Nope but it is on and off, PERFECYLY fine right up until the heatwaves began. No issues at any other time, and router is being kept cool too so isn't that