Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Hammersmith, Bracknell, Ashtead, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Northolt, Ruislip, Slough, Aldershot and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Wembley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
@virginmedia Hi there. I am having trouble using phone service I can never get through. We are looking at ending our Virgin media broadband for now. Can I contact you via Whats app or another means to start this process many thanks. Barnaby
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia down in se6 london? Can't access to your site even from the mobile
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia @Savilehto How are you going to compensate us? It says we should rely on you to automatically work it out. You can’t even get your service running smoothly for over half a month... #virginmediaincompetence #virginmediadown I bet they payment goes out from my account without any issues...
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@mrchdavid @virginmedia Not only the box, their whole system is Sh@+. Might as well cancel your contract. Be better in the long run to go elsewhere. #virginmediadown
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia as predicted. Down it goes. What is your problem @virginmedia #virginmediadown
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Des O'Carroll
(@Deso27) reported
from
Richmond, England
@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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Roger Williams
(@rogerw117) reported
from
Richmond, England
@virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30pm, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?
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The Gaffa🔌
(@ako_essex) reported
from
London, England
Virgin media is absolutely awful in every aspect
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@kveves Just teeeted advice directly from @Ofcom Hope it helps but in the mean time we are all stranded by subpar service by .@virginmedia #virginmediadown
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Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
@virginmedia @virginmedia 2 weeks daily drop in virgin media services. No notification by letter or email of services. Today services have been down all day in harlington. Unacceptable, take out money but don’t provide notification.
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia This has been going on for 16 days. Are you kidding me with your canned response? Don’t even bother replying to me until you have sorted it out in the UB3 area. Every time at 4pm goes down. Every night at 11pm goes down until 8.30am on wkends always down. #virginmediadown
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia It’s NOT ONLY happening to me. There are many people in the Heathrow area (hope that suffices) for a start, that have this issue. I’ve given up on your app and customer service as we are not trying to understand our issue or the frequency of it. You just want to close your ticket
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jenni Seex
(@jenniseex) reported
@virginmedia We have problems full stop with intermittent connection and the service dropping out resulting in frequently needing to restart. I am waiting for your text service to follow up so I can cancel. Your customer service has been spectacularly unhelpful
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DevanteDrex
(@DevanteDrex) reported
@virginmedia are your phones down?
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Elaine Bielby
(@elaine_bielby) reported
@virginmedia No issues reported but I am still having problems restarted everything twice?
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Claire Menni
(@RightOnTheMenni) reported
@virginmedia It’s our wireless router that’s been an issue since the new router was set up (virgin automatically disconnected our previous router)
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Seymour StainGlass
(@SStainGlass) reported
@virginmedia No, I have not been able to speak to anybody, but someone managed to send a letter saying my bill is up a fiver. And by the way service is down again, not even your CS line works. Your service is a joke.
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Stephen Ayres
(@slayer1981) reported
@virginmedia how am I supposed to get support from your teams when I have no Wi-Fi at home. I have ran all of the possible diagnostics from your website and still not working. Have been on hold for over 30 minutes and no agent available. This is far from ideal when I’m WFH
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MrsHoll 💙
(@mrsh0lla) reported
@virginmedia I have used 8gb of data in the last month whilst being at home due to the poor WiFi coverage.
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John Hawkes 🦮 👨🏼🦯 🥸
(@deadeyejack1980) reported
@virginmedia It has been unstable since Thursday,today it flickered a bit this morning, but touch wood it’s okay now. Do you know what the fault in Wigan was/is?
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Jeff Endean
(@EndeanJeff) reported
@virginmedia Please stop sending me stupid tweets and sort my phone line out you bunch of useless clowns , when my renewal is due you will be loosing a customer and will definitely not recommend you to anyone
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Spatula
(@_spatula) reported
@virginmedia my broadband is currently at less than 1/4 of what it should be. Speeds have been low for over 2 weeks, yet the support app doesn’t work, your contact number doesn’t connect and I have no other way of contacting you. I WFH, I need this fixed ASAP.