Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Uxbridge, Hammersmith, Northolt, Hounslow, Ealing, Southall, Farnborough, Richmond, Wembley, Woking, Camberley, Harrow, Hayes and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Uxbridge |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
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Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@LisaLewisWrites @virginmedia I told them on the phone, I feel like they are putting their hands in my pocket and still my money. Unacceptable and unreliable “service”. @virginmedia #virginmedia
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
No service during work hours? You … useless things. @virginmedia #virginmedia #useless
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dannii Moon
(@DanniiLMoon) reported
@virginmedia why is it my internet has been down for 3 days. How does that help me working from home? I don’t want to speak to a speakerphone I want someone who can help. You’re restart and turn off the hub isn’t working.4th meeting I’ve missed, at this rate I won’t have a job
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Dale Jewitt
(@PterodacDale) reported
@virginmedia No I was told to raise my complaint and wait for a response. Initially I was told 48 days or something then someone else told me 28 days and then another agent said I’d have a call back within a few hours. It’s mostly covered in this thread if you haven’t read it.
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Steven 🇬🇧
(@SteveTai7) reported
@Emma_A_Webb @virginmedia Virgin media is awful!
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Andy Mackenzie
(@baldmack1966) reported
@virginmedia Down that, in fact still doing it 24hrs later to be asked the same questions over and over.
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Jess Pearson
(@SimmoSimms) reported
@virginmedia I have done this. Cant speak to a person. Simply a robot that does the same checks as your website, who again says intermittant service. Try our help guide and if that doesnt work....we'll get an agent. Nothing is helping. This has been happening every night for weeks.
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Hitesh Varsani
(@Hiteshvarsani89) reported
@virginmedia been trying to get someone to help me for nearly a month now. We’ve started a new contract but the hub has not arrived and it’s been nearly 2 months. I spoke to @yodel and they’ve told me Virgin need to raise the issue with them. Can you help?
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Ian Hutton
(@ihutts) reported
@WithingtonTony @virginmedia Hi Tony it is working now, the Virgin pixies must have sent an update overnight? They didn’t advise what they did but after 3 weeks broken with buffering symbol it suddenly worked
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Just Chris Coding
(@JustChrisCoding) reported
@virginmedia Yes I do although it won’t be for much longer. Shocking service.
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Karen
(@Karen33188185) reported
@virginmedia 2 days low signal. Now told 3 days until someone can come out. Wonder what you would tell your employees that work from home if they said ‘sorry, pay me but I can’t do any work this week’. Not good enough
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Ryan
(@ryanshippo) reported
@virginmedia service is absolutely shocking , our WiFi is in and out like a yo-yo !!!! Anyone who is after good internet service look elsewhere