Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham, Camberley, Ealing, Wembley, Uxbridge, Surbiton, Windsor, Aldershot and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Londonfoodster
(@narifahad) reported
from
Ealing, England
@virginmedia what is wrong with your service in W3 . Connection keeps dropping off every 30-45 min. Can't do our work peacefully.
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GamerJamesFM
(@GamerJamesFM) reported
from
Bracknell, England
@virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@virginmedia Are you asking me a question? Surely this is something you should answer? Premier Sports coverage awful, then the feed distruption meant most of the game was missed and no highlights. I paid extra for this and you're asking me to find the fix?!!
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@SpursOfficial It doesn't matter where I'll be tuning in from the service disruption of @PremierSportsTV means I'll miss all the key points of the game! Thxs! @virginmedia
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
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Dan of Rivia 🐉
(@DannMustDie) reported
from
Richmond, England
Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?
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ross
(@wantrealtruth) reported
from
Hounslow, England
@virginmedia signed my mum up for service today. Got email but have spent 4 hours trying to get hold of you as the number you included is not manned “due to covid” the main number take ages to find online. No one answers it. Can’t email anyone. Think I want to cancel already!!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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Jonathan Rourke (A575910)
(@JonR43) reported
from
Hounslow, England
.@virginmedia where is the London Irish game!! Should be on BT sport 2 Extra but red button not working!!
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Richard Gray
(@rugfoot) reported
from
Ealing, England
@virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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Anthony Carlos
(@taunch) reported
from
Ealing, England
@mservicedeals The only features available with @virginmedia is a life of misery. Awful service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jennie Huskisson
(@HuskissonJennie) reported
@virginmedia worst customer service this morning, one cut me off and the other sounded like he hated the world. Switched to @NOW and the lady I spoke to was absolutely lovely, what a difference
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Jack_
(@Jack0182748) reported
@virginmedia In the last 2 weeks I've had issues watching boxing (ppv), bt sport and skysports (not just me either, so it's a virgin issue) plus numerous issues with WiFi. Called as you suggested and whilst being 'transferred' I've been cut off! Please can someone contact me asap
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Foolproof (Sylvia Suddes)
(@bossproofreader) reported
If you are a @virginmedia customer and you can't access your email, the only way to resolve the problem is to call and choose the option that says you're leaving the company. There is no option among those offered (broadband, TV, mobile). #VirginEmailProblems
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Matt Welch
(@mattywelchkop) reported
@virginmedia Just been on the phone for an hour trying to resolve an issue with our TV that we've had for 2 days. Got hung up on and was told no managers were avalible they have tried signing my 70yo father onto multiple contracts when all he wanted was his TV working.
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Jon Nicholas
(@jonathanwithnoh) reported
@virginmedia I’ve been trying to call and talk to a human to ask about my new installation. I can only get to an idiotic and annoying autobot. This initial experience of trying to get help totally sucks… is this what I can expect for the duration of my contract?
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therightplace
(@therightplace11) reported
@virginmedia please train your customer support to not disconnect customer calls when they cannot answer a question. It must be daunting for them when the answer isn’t scripted? Terrible service as always!
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brian mugz
(@BrianMugz1999) reported
@virginmedia Still issues in SG2. Every daytime this week broadband goes down at approx 10am but comes back on in evening.. nothing on Virgin Status about problems. Maintenance happening?
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Jarryd Mulligan 🇺🇦
(@JarrydMulligan) reported
@virginmedia Hello, I’ve left it a few days now for the issue to be resolved but I am still unable to log in to virgin media go
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Lord Ben ☁️
(@BenAKAGet) reported
@virginmedia Help with my Tivo subscription? I want to upgrade to get the Sky Sports channels for an extra £7 P/M... but how much extra would it be to get the channels in HD?
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Peter Clary 💙
(@peter_clary) reported
@virginmedia Hi @virginmedia. Thanks for responding but this was directed at @toobbroadband. We’re actually a longtime virgin cable customer but need faster upstream as well as faster downstream and we’re already paying you a lot.