Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 02/06/2026 17:40

February 06: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Farnborough, Southall, Wembley, Ealing, Harrow, Northolt, West Molesey, Slough, Aldershot, Leatherhead, Hayes, Egham and Twickenham.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • judge_ravinder Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

  • Robertfhallam Robert Hallam (@Robertfhallam) reported from Spelthorne District, England

    @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

  • starmanuk Jason Starman QBE 💙 (@starmanuk) reported from London, England

    @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

  • UF1902 Umar 馬 ➡️ 🇨🇭 (@UF1902) reported from Hounslow, England

    @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

  • judge_ravinder Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

  • andrewlwood Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

  • andrewlwood Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

  • TomboBrewster Tom Vincent (@TomboBrewster) reported from Egham, England

    Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.

  • wowbaggerish (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

  • UrbanEdgeCapit1 Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England

    @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

  • jeannesmith1 jeanne smith (@jeannesmith1) reported from Hillingdon, England

    @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

  • judge_ravinder Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

  • judge_ravinder Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mnorris76 Michael Norris **WFH for a bit longer** (@mnorris76) reported

    Hey @virginmedia do I have to call you tomorrow for the FOURTH time in a week to get a service that I’m paying for reinstated?? #virginmedia #reallyreallypoor

  • NicolaGovan1 Nicola Govan (@NicolaGovan1) reported

    @virginmedia regarding my tivo box. Picture is distorted and cant watch on demand as it keeps cutting off with error codes. I made a complaint as this has been going on far too long. I was told to phone 150 which i have been trying to do. Tivo box in other room fine.

  • jamesleonard40 jamesleonard (@jamesleonard40) reported

    @virginmedia why your red buttons never work my dad pays £62.50 a month just for sports he can’t watch I’ve been online talked too people and you blamed talk talk wtf 🤬

  • claire_lumb Claire Lumb (@claire_lumb) reported

    @virginhelp @Virgin @virginmedia Let's hope I can finally speak to someone. Either can't get through, get told 3 different explanations or get ignored in the chat! Tried to resolve the matter but no one seems to want to help!

  • AndyDonc1960 Andy Doncaster (@AndyDonc1960) reported

    @virginmedia I joined your broadband 500m on 20/2 . I am very disappointed with speed it has never been over 110 meg and today even dropped as low as 10 meg . Beginning to wish I had stayed with BT

  • R_a_a_j_e_s_h Raajesh (@R_a_a_j_e_s_h) reported

    I rais complain over call and chat. No proper response so far. I raised complaint in your website still no response. I feel betrayed by your service. Ref number C-1602213478. The prob started 28th Jan. No response so far. But billed on top it @virginmedia .

  • jubjub221 jub jub (@jubjub221) reported

    @sizzsarz @virginmedia Tell them you'd like to cancel as there breaching contract for a reliable service I had the same **** with em. It was always excuses excuses went with sky had one problem since they came out tested modem replaced and it was fine. Virgin are trash

  • 28gem Gem 💎 (@28gem) reported from Wakefield, England

    I have been trying since the 19th February to cancel my @virginmedia services. I can’t get through on the phone... ever! I’ve sent numerous messages which haven’t had any response.

  • KalimAkhtar5 KALIM (@KalimAkhtar5) reported

    Virgin media wifi has been absolutely ridiculous the last couple of days!! First my connections fail during uni zoom calls, and in my downtime I can’t even play online gaming! Ruining everything

  • Nonailsbomber79 bomber79 (@Nonailsbomber79) reported

    @virginmedia Can you tell me why I was told on the phone weeks ago, you would be sending a WiFi booster and it would be with me in 3/5 working days. I Have put in a complaint over a week ago now and still no response.. I want to cancel.. Customer service is shocking 🏁