Virgin Media Outage Report in Staines, Surrey, England
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The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Brent, Slough, Walton-on-Thames, Marlow, Hammersmith, Hayes, Leatherhead, Southall, Bracknell, Hounslow, Greenford, Wembley, Ashford, West Byfleet, and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 Brent
|
Internet | 10 hours ago |
|
Slough
|
Internet | 16 hours ago |
|
Walton-on-Thames
|
Internet | 21 hours ago |
|
Marlow
|
Wi-fi | 1 day ago |
|
Hammersmith
|
Internet | 2 days ago |
|
Hammersmith
|
Total Blackout | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Robert Hallam (@Robertfhallam) reported from Spelthorne District, England@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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jeanne smith (@jeannesmith1) reported from Hillingdon, England@virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?
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Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
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Umar 馬 ➡️ 🇨🇭 (@UF1902) reported from Hounslow, England@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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Tom Vincent (@TomboBrewster) reported from Egham, EnglandNot a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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(An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!
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Andrew Wood (@andrewlwood) reported from Hounslow, England@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Andrew Wood (@andrewlwood) reported from Hounslow, England@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Grainger (@tony5162) reported@virginmedia Well this is going well - 3hrs of chat and best u r offering a 25yr loyal customer is twice the price of Vodafone/TalkTalk/Shell and 20% up on BT. You really don't want me to stay do you?
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Leah young (@Leah_firestar) reported@virginmedia If I did that I would have to reprogram all my smart stuff. Plus that would not explain no signal on the cable. It's like it's been unplugged at the box on street. Others in my area say there's is out too. I posted in a group for my street.
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🌟 MrsH 🌟 (@Donnavkebab) reportedAppalling customer service yet again from @virginmedia and the stupid chat bot system... eventually get through to someone who doesnt understand what I want and refers me back to the chatbot which says there aren't any humans available - WTAF!!
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Achin Jhawar (@achinj) reported@virginmedia is there mobile and broadband issues in SW20? Service checker is not showing anything but i don't have broadband and even mobile data is too slow.
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George Griffiths (@GeorgeContainer) reported@virginmedia this delay of 3 more weeks means I won't be connected for work and will cause lots of issues. I expect you to get in contact to resolve this ASAP. Absolutely fuming at the delays, poor service, and arrogance.
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Tony Grainger (@tony5162) reported@virginmedia When u offer a newbie same package for £20, then offer a loyal customer of 25years same deal at £31 THAT IS NOT GREAT VALUE.
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Rob Collins (@R_J_Collins) reportedSo I'm on day-5 of waiting in a WhatsApp @virginmedia queue for support. Hike the prices of your services, then make it next to impossible to get through to anyone. Nice business model.
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John Fell (@JohnFell2) reported@MartinSLewis maybe Im bad at haggling but I didn’t accept the automatic discount from virginmedia and then when talking to them on the phone they couldn’t give me any better deals or discounts. The best offer they had increased my price by £15pm. I obviously declined it.
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Corinna Barnes (@CatsAndRibena) reported@virginmedia I’m sorry but shouldn’t you be calling me?? The whole service from the very start of this has been disgusting.
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Dav Hunter (@justdavidhunt) reportedFault with my @virginmedia tv box, tried calling that give you a link to diagnose the problem instead of talking to someone, link does not work. Absolute joke @virginmedia and you want to charge another £9 for this service!