Virgin Media Outage Report in Staines, Surrey, England
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The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Tadworth, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 12 hours ago |
|
Slough
|
Internet | 16 hours ago |
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Ashtead
|
Internet | 22 hours ago |
|
Hammersmith
|
Internet | 24 hours ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Wembley
|
Internet | 2 days ago |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Raqibeh Baluch 🦋 (@Raqibeh) reported from Ealing, England@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
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Tony sheavyn (@sheavyn_tony) reported from Esher, England@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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Matthew Phillips (@ma_ps_) reported from Egham, England@AlexPAshton @virginmedia Oh gosh that’s pretty bad haha! Waking up to that in the garden or arriving home would be pretty weird
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Rasta Fou (@Rasta_Fou) reported from Kingston upon Thames, England@virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog
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Joshua May (@JoshMayormaynot) reported from Hillingdon, England@virginmedia - 27 minutes on the phone to you to them be cut off! I have now been on hold for 34 minutes second time round so far. I have been on your app, but there are problems in the area; just want to find out why my phone is not working. Not feeling very like a VVIP!
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Jack Holliday (@JHollid) reported from West Molesey, England@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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Nick (@alfredbulbasaur) reported from Kingston upon Thames, England@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
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𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿) (@LGBTSwift13) reported from Hillingdon, England@virginmedia i don’t tend to Tweet at brands much, but i’m actually disgusted by your mobile team. my direct debit was cancelled, i wasnt told about it, and then my service suddenly stops! had to call to find out it was blocked because the direct debit was closed! unbelievable!
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Rasta Fou (@Rasta_Fou) reported from Kingston upon Thames, England@virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.
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Richard Moses (@Richardjmoses) reported from Spelthorne District, England@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
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Nick (@alfredbulbasaur) reported from Kingston upon Thames, England@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
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Tony Holder (@bigtoneuk) reported from Kingston upon Thames, EnglandHey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail
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Matthew Phillips (@ma_ps_) reported from Egham, EnglandQuite frustrating that @virginmedia requires you to sign in to test whether the broadband is down when it is clearly down. Especially when the landlord has all the information for that...
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Matthew Phillips (@ma_ps_) reported from Egham, England@virginmedia It appears someone else has also reported it as it now says there are known issues. I can’t sign in as my landlord pays for the broadband...
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Kevin McLoughlin (@Kev_McLoughlin) reported from West Molesey, EnglandI move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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Grant Baartman (@gb20man) reported from Bracknell, EnglandBroadband service improved, good speed and customer service follow-up. Thank you @virginmedia much improved service.
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Kamal Singh ツ (@KamalSingh_28) reported from Kingston upon Thames, England@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
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𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿) (@LGBTSwift13) reported from Hillingdon, England@virginmedia they told me it was because my direct debit had been cancelled (not by me though) and that, as a result, my service had been stopped. i’m more shocked that you have the ability to shut down the phone of someone with a disability with no warning. no text, letter, call, email etc
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amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, EnglandWhich Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave whiting (@DavidJWhiting) reported@virginmedia customer service processes are appalling. Online support might be cheap but doesn’t work with faulty broadband! When I’ve finally got through to a mythical operator they’ve failed to call back twice & charged me to replace faulty equipment. Avoid.
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Sestttttttt (@sestttttttt) reported@virginmedia oh wow once again NO ******* WI-FI! FIX YOUR **** !!! I AM SICK OF IT WHAT AN UNRELIABLE POS
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LIAM🏴🏴🏴 (@LIAMMILES2016) reportedVirgin Media is the biggest pile of **** going probs the worst broadband going
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Gill💙💛 (@Gillywigs2806) reported@JoeyThePom_ @virginmedia Problem with box at Malmains
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Fergie’s Assistant (@NEXTSAF) reported@virginmedia I’ve got a technician booked in for Friday, will he solve everything on Friday? Or is he just going to see what the problem is because I do need this sorted asap?
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John P J D (@johndoran21) reported@virginmedia as well as 💩 mobile deal we have been scammed by virgin, we also last year got the super fast broadband, this is BS have notice nothing better, only now less signal in upstairs bedroom 💩💩💩💩💩service x 2 from Virgin Mobile/Broadband💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩
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#FreeThoseInNeed (@aysha_happy1) reported@virginmedia Hahahaha basically telling me to deal with it and lose three days worth of wages cause yall can't do your jobs. I can't wait to leave this **** company
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Eliot Williams FCCT (@MrEliotWilliams) reported@virginmedia your customer service over the last few days has been appalling. I've spent easily 8+ hours over the last few days trying to renew using your online chat service.
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Eufex (@Eufex) reported@virginmedia this is acceptable service 2 u: yesterday it took 90 minutes to sort new contract. 2day received emails saying you’re skanking me for a month at full wack (Double what I’m paying), & email saying price going up £7 per month also! Wait on online chat now at 2hrs!!
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JoeyThePom (@JoeyThePom_) reported@virginmedia No. I had to transfer the conversation to WhatsApp using your chat bot and I've I still not heard anything from you. I started the day unhappy about the cost of my subscription. Now I'm thinking I'd get a better service from another provider too.