Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Epsom, Aldershot, Feltham, Barnes, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth
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Richard Shead
(@RichardShead) reported
from
Richmond, England
@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
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Alex Marriott
(@Leximar2009) reported
from
Kingston upon Thames, England
engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia
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Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.
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Tom Chant
(@Tomch1966) reported
from
Richmond, England
I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.
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Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
So 4th different #virginmedia estimate time and date for returning service passes and surprise surprise they just extend the estimate again. They are making it up. Went from 5pm today to 9am Monday this time
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Jon Vanstone
(@Jon_Vanstone) reported
from
Richmond, England
@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
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Thomas Moore 🏳️🌈
(@Theoryjoy) reported
from
Kingston upon Thames, England
We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom
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Rachael
(@RachaelGreenyer) reported
from
Kingston upon Thames, England
Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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Billy Martin
(@thistle5460) reported
from
Richmond, England
I swear if @virginmedia don’t get this issue resolved I’m going down the pub
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StreetCube
(@StreetCube) reported
from
Kingston upon Thames, England
@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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Ayca Oncu
(@ayca_oncu) reported
from
Kingston upon Thames, England
@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Egemen Onen
(@egemenonen) reported
from
Richmond, England
@virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.
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Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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only a number
(@craig_cw73) reported
@virginmedia Im guessing NONE of your customers (virgin) got tickets through the App as it was down before the sale even started!
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🟣 Tristan Griffiths #ImTristanG
(@ImTristanG) reported
So looks like for some reason there was issues with our @virginmedia DIRECT DEBIT, meaning the service was suspended, So paid by card & told connected in 10mins - 3 hours, but then got emailing chasing payment (AFTER PAYING) and no resumed services! #BadCustomerService #FAIL
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Michelle Toman
(@MishMash21) reported
@virginmedia Please be patient. My god. Is there a secret pre sale for touts. Long as the big money is going through **** the rest.
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Kingshuk
(@Kingshuk74) reported
@virginmedia Hi, thanks for the reply. Unfortunately, the wired connections are not working. Just tried my PC and that isn’t working. Plus, as mentioned before the Tivo box in the living is also not online (I can see tv but can not use Netflix, Prime etc) and that is a wired connection
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💖 Loopy 💖
(@Loopy3092) reported
@virginmedia @MartaIg88800241 Please explain how they have sold out! The app has been down all day! Guessing they have all sold to people who are now selling them for hundreds of pounds!
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BlaneandRuben
(@blaneandruben) reported
@virginmedia What a joke, usual poor service here…..bravo @virginmedia you’ve really outdone yourselves this time
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Chris Cole
(@chrisc363) reported
@virginmedia @ianh30 What a disgrace this has been for O2/Virgin - complete joke if you ask me. The complete 'Priority' app goes down all day. Yet people are already selling tickets elsewhere! Genuine customers cannot access them.
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Michelle D
(@Hobbit_Girl) reported
@virginmedia WHAT THE ACTUAL **** How have you sold out @virginmedia @O2 when your app has been down all day? You have prioritised the touts and bots - not your customers
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Fozzy
(@Superfoz) reported
@virginmedia Signal is terrible 😫
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Luke Symonds
(@amazedarkwolf) reported
So now because of virgin media big mistake a worker has checked the damage and has said it will take up 2 a week to be fixed so my streaming schedule has been ruined for a week so see you guys in a week time #furious #annoyed