Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Epsom, Aldershot, Feltham, Barnes, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia Phone not working. Just tried calling virgin from mobile- lines now closed and cut off. For a comms company the communication is useless. No broadband and no landline all afternoon.
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.
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Mark
(@markwarne) reported
from
Richmond, England
Not the best start to the day when you attempt to log-on to work and discover that @virginmedia is down. Hoping that we don’t get anywhere near as late as 11:55 for KT2, that the website is saying that the issue is supposed to be resolved by.
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@Moonsushi @virginmedia Yes ours is down at the moment and the status page isn’t even working
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Indra
(@indra_och) reported
from
Ealing, England
Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!
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sheila hetherington
(@sheewa) reported
from
Epsom and Ewell District, England
@virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!
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MinMon
(@MinMon76) reported
from
Egham, England
@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
Internet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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carla lariot
(@CarlaLariot) reported
@Ofcom Thank you @Ofcom, We will definitely make the complaint through you since @virginmedia has been abusive non reliable and unable to fix the outage in more than 3 weeks and gave us 0 solution help or compensation. And the problem is still unsolved
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Dr Flloyd Kennedy
(@Flloydwith2Ells) reported
ok @virginmedia I've tried every which way to contact you, about the contradictory information in the email you just sent me. Now I'm going public. #fail
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RT
(@RTucker0502) reported
@virginmedia It’s a WiFi connection. I have checked and it says no issues affecting my area
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Jase
(@JaseNunn) reported
@virginmedia Old handset broke paid off old handset so I could get new one was told everything was fine passed credit check etc was told I'd get paperwork emailed didn't receive it called back told was issue with order and its parked as theres now 2 contracts one for handset one for airtime.
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The Interpretation
(@TheInterpretat2) reported
@virginmedia Hub was replaced yesterday. Signal strength is absolutely fine. Upgraded to the 350+ package Friday. There is literally no excuse for my connection to be doing this and the service checker cannot find any issues.
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Philippa
(@philippac16) reported
@virginmedia No, I’m using my phone since the wifi is down lol
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David Jones
(@dj211285) reported
@virginmedia 2/2 to another department that may actually be able to help me save MY money but I may have to wait a few hours (great, it's not like I have plans)
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Jase
(@JaseNunn) reported
@virginmedia Nothing was advised I asked for someone to call me and no one has calling 789 won't help I've called multiple times.
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Jase
(@JaseNunn) reported
@virginmedia What I've already told you there's an issue with the fact I've 2 contracts well that's obvious isn't it 1 airtime 2 handset, I've made multiple calls to manilla or wherever the call goes through too and had zero help
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Neil Crossan
(@quietarea1) reported
@virginmedia I'm raising one on the line just now .....not for me but for poor souls you supply who might not have the information to hand I had...I have now moved my account