Virgin Media Outage Report in Staines, Surrey, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Farnborough, Kingston upon Thames, Brent, Slough, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, Hounslow, Greenford, Wembley, and Ashford.

City	Problem Type	Report Time
Hammersmith	Wi-fi	2 hours ago
Hammersmith	Internet	8 hours ago
Hammersmith	Wi-fi	9 hours ago
Hammersmith	Total Blackout	9 hours ago
Farnborough	Wi-fi	11 hours ago
Hammersmith	Internet	15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  nyatacinta (@encipi) reported 1 minute ago from Hillingdon, England

  @virginmedia PLEASE FIX THE CONNECTION

• 
  ed moses (@edmoses) reported 1 minute ago from Harefield, England

  @Ian_H_007 @virginmedia I pay for 500Mb - currently getting 86Mb. I can just about live with that. Being on hold during Skype/Teams/Zoom calls is unacceptable. The boys are having problems gaming and our video downloads on Sky keep failing - not great service.

• 
  #AlaGuerreCommeAlaGuerre (@YouGetItRight) reported 5 minutes ago from Hillingdon, England

  @virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.

• 
  JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️ (@westy_1966) reported 11 minutes ago from Camberley, England

  @virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected

• 
  Derrick Barth (@derrickbarth) reported 15 minutes ago from Richmond, England

  @virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.

• 
  Kiwi in Barnes (@AlexanderRyll) reported 19 minutes ago from Richmond, England

  @virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK

• 
  Matt Lynn (@mattylynn79) reported 19 minutes ago from Hillingdon, England

  @virginmedia I hope with the resolution the member of staff settle my frustration with more than the amount of sorries you have given me. Maybe then I will feel a little less aggrieved

• 
  Izabel Sequeira (@kzrdr2) reported 24 minutes ago from Hounslow, England

  @virginmedia hello virgin what is wrong with the Wi-fi. It is down.

• 
  Nicola Taylor (@nicolajtaylor) reported 26 minutes ago from Egham, England

  @virginmedia No compassion or help for customers that are struggling! Disgusting attitude!

• 
  Matt Lynn (@mattylynn79) reported 28 minutes ago from Hillingdon, England

  @virginmedia been waiting 5 days for a call back about my package now. Rang 3 times and each time they have “guaranteed” a call back within 24 hours. I know we are in a pandemic but quite shocking customer service

• 
  Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported 33 minutes ago from Leatherhead, England

  @virginmedia Better but seems to a be a daily issue over the last week or so

• 
  Bhavin (@Bhavinchief) reported 37 minutes ago from Brentford, England

  @virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.

• 
  emma may (@BallardEmmamay) reported 40 minutes ago from Spelthorne District, England

  @avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.

• 
  Chivers67 (@Chivers67) reported 42 minutes ago from Addlestone, England

  @virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!

• 
  emma may (@BallardEmmamay) reported 43 minutes ago from Spelthorne District, England

  Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.

• 
  Jonathan Hodder (@Hodds229) reported 46 minutes ago from Richmond, England

  @virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.

• 
  Hadders 🇪🇺 #FBPE (@chelsian) reported 46 minutes ago from Epsom and Ewell District, England

  @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

• 
  Hadders 🇪🇺 #FBPE (@chelsian) reported 48 minutes ago from Epsom and Ewell District, England

  Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔

• 
  louise ash (@louiseash3) reported 54 minutes ago from Spelthorne District, England

  And the checking service on Virgin Media page gets you nowhere.

• 
  🅡🅞🅑 🅜🅔🅢🅤🅡🅔 (@robmesure) reported 56 minutes ago from Brentford, England

  @lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  熊老闆 (@BossBear_) reported 2 minutes ago

  @virginmedia down again

• 
  GGGiant (@GGGiant) reported 2 minutes ago

  Hey @virginmedia , broadband is down in North London, are you aware of this? #virginmedia #virginmediadown

• 
  Blue Tick Boy 🙏🏾 (@ProdByWalkz) reported 6 minutes ago

  Virgin are actually ***************. How is it not back up yet @virginmedia fix up man

• 
  SimpySloth (@SimpySloth) reported 7 minutes ago

  @virginmedia costing me ranked games on Overwatch 😩😩 fix yo ****! #virginmedia #Overwatch2 #northlondon

• 
  Blue Tick Boy 🙏🏾 (@ProdByWalkz) reported 7 minutes ago

  Virgin media is sooooo **** mannnnn

• 
  Patrick (@PostmanPatCFC) reported 11 minutes ago

  OI WTF IS THE RED LIGHT MEAN NEVER SEEN IT ON VIRGIN MEDIA ROUTER

• 
  Alex (@AlexBissell12) reported 11 minutes ago

  @virginmedia my Internet has just decided to go down out of nowhere. Your site is saying no issues but there clearly is. Sort it out!

• 
  MohitSharma (@edminmyblood) reported 15 minutes ago

  @virginmedia @Globies @O2 Fix the fking wifi in North London

• 
  'ᴀᴛ⚡ (@AbuTekky) reported 19 minutes ago

  Virgin Media is becoming like TalkTalk real quick Unstable connection happening too often now

• 
  Jack🃏 (@Jackocal) reported 19 minutes ago

  @virginmedia politely, go **** yourselves