Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Camberley, Hammersmith, Ealing, Wembley, Southall, Uxbridge, Surbiton, Windsor, Aldershot, Hayes, Walton-on-Thames, Slough, Kingston upon Thames and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Camberley |
Internet | |
| Hammersmith |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work
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Wendy Rochester
(@Wendy_Wo_Wo) reported
from
Southall, England
Sure @usainbolt would be proud to be associated with such a shabby service! Exactly why I left @virginmedia for their poor customer service & horrendous pricing! 😡
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Adam Jamal
(@ONI_Assassin) reported
from
Hammersmith, England
@virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
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Emma Jones
(@Emmajones79) reported
from
Kingston upon Thames, England
@virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours
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Nick 235
(@music235) reported
from
Brentford, England
@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
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Martin Compton
(@mecompton74) reported
from
Maidenhead, England
Can not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful
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Phil Stone
(@stillphone) reported
from
Hillingdon, England
@virginmedia Not now as gave up trying to connect after 90 minutes. It’s just utter rubbish. Would never move to you guys...
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Alan Wheeler
(@alanandline) reported
from
Richmond, England
Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN
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Vimal Kataria
(@vim102) reported
from
Brentford, England
@sumitpatel84 @virginmedia Contact customer support or @Nickladwa
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adouble
(@uchiazoro) reported
from
Brentford, England
Virgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media
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DJ SEMO 🍦
(@DJSemo) reported
from
Hillingdon, England
Second time my @virginmedia has gone down right as #GamesOfThrones comes on! 😤
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage
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Tariq Khan
(@TariqKhanOne) reported
from
Burnham, England
Day by day service standards are decreasing for virgin. #virginmobile @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gusts Golubevs
(@GuseensLV) reported
@virginmedia MOST unstable internet in UK
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🇵🇸Woke Socialist Ace #NoConfidenceInKeirStarmer
(@AceSocialist) reported
@Kirlea75 @JustRonnie001 Tell them due to financial circumstances you can't afford it any more. Don't go into any details. At worst you should be able to cancel pretty much immediately, and they may well offer it at a much cheaper rate (Virgin Media did to me when I rang them up)
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Paul Upton
(@uppy33) reported
@virginmedia third day without any access to internet, cannot work, people cannot home school, the clinically extremely vulnerable cannot order food. And your customer service people say sorry for the “inconvenience “ . Shame
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Kizamy
(@Kizamy3) reported
@virginmedia What is the ETA for the fix in the area outage for Area reference 21 or (NW110DJ) ? We were told the 6th but the wifi has been intermittent and not working since. Virgin aren't contacting us and customer service is hanging up constantly!..
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🐚 Shell Zenner 🐚
(@shellzenner) reported
Watching a film via @virginmedia broadband is becoming increasing impossible, what is the problem?! Ugh
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Kizamy
(@Kizamy3) reported
@virginmedia What is the ETA for the fix in the area outage for Area reference 21 or (NW110DJ) ? We were told the 6th but the wifi has been intermittent and not working since. Virgin aren't contacting us and customer service is hanging up constantly!....
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Steve O'Brien
(@steveo2029) reported
@Fosteezio @virginmedia Mate they cut me off 10 days before my bill was due for none payment and wouldn’t turn it on even though was there mistake. Couldn’t speak to anyone to cancel contract in First 14 days. Day 15 I got through 🤔 now I’m stuck with them and nothing I can do
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B.
(@B__Rani) reported
Hi @virginmedia I've been having issue with my WiFi all week, I've already done all the at home diagnostics, spent 2 hours on the phone following a million instructions and if anything its gotten worse!
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Mrs.Hancock1417
(@hancock1417) reported
@virginmedia I’ve done this! I’ve messaged, tweeted, emailed, tried to call.... I just want a response because your not providing a service I’m paying for!!
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🤍
(@rauhlbelieber) reported
@virginmedia hello , I am unable to watch a few things on itv hub and bbc iplayer on the apps of my TiVo box as it says my TiVo box needs to be updated and I have to ask the service provider. Do I need to order a new one?