Virgin Media Outage Report in Staines, Surrey, England
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The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Wembley, Slough, Tadworth, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, Hounslow, and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 3 hours ago |
|
Wembley
|
Internet | 8 hours ago |
|
Slough
|
Internet | 11 hours ago |
|
Slough
|
Internet | 18 hours ago |
|
Tadworth
|
Wi-fi | 1 day ago |
|
Slough
|
Internet | 1 day ago |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Greyman (Gary A) (@GaryAblett3) reported from West Molesey, EnglandOn the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
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DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England@virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage
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Paul Curry (@paulcurry67) reported from Spelthorne District, England@virginmedia just advise this is my 30 day notice period for the work to see ... I have tried to call but all I get is harassed by one of your idiot staff in India who teally have no clue!!! My direct debit will be stopped in 30 days and I will finally be free of you!!!
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DJ SEMO 🍦 (@DJSemo) reported from Hillingdon, EnglandSecond time my @virginmedia has gone down right as #GamesOfThrones comes on! 😤
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adouble (@uchiazoro) reported from Brentford, EnglandVirgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media
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Vimal Kataria (@vim102) reported from Brentford, England@sumitpatel84 @virginmedia Contact customer support or @Nickladwa
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Chris Shepherd (@shepherd_1972) reported from West Molesey, England@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
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DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England@virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work
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Phil Stone (@stillphone) reported from Hillingdon, England@virginmedia Not now as gave up trying to connect after 90 minutes. It’s just utter rubbish. Would never move to you guys...
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Wendy Rochester (@Wendy_Wo_Wo) reported from Southall, EnglandSure @usainbolt would be proud to be associated with such a shabby service! Exactly why I left @virginmedia for their poor customer service & horrendous pricing! 😡
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Nick 235 (@music235) reported from Brentford, England@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.
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Oliver Reid (@Eggybread18) reported from Ash, England@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Emma Jones (@Emmajones79) reported from Kingston upon Thames, England@virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours
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Paul Curry (@paulcurry67) reported from Spelthorne District, EnglandAnyone considering going with @virginmedia ... DON’T!!! Possibly the worst company I’ve ever dealt with, incompetent, rude, shambolic are just a few words that spring to mind. Broadband is terrible but in 30 days I’ll finally be rid of them!!!
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Adam Jamal (@ONI_Assassin) reported from Hammersmith, England@virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed
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DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England@virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN
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Tariq Khan (@TariqKhanOne) reported from Burnham, EnglandDay by day service standards are decreasing for virgin. #virginmobile @virginmedia
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Alan Wheeler (@alanandline) reported from Richmond, EnglandUmmm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers
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Martin Compton (@mecompton74) reported from Maidenhead, EnglandCan not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful
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Martin Compton (@mecompton74) reported from Maidenhead, England@virginmedia pathetic... entire service cancelled for six days without any notice... for repairs! 🤣 Awful company... @richardbranson you really need to be more careful about who gets to deliver franchised services under your Brand’s name. Truly awful... again!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Steele (@No1shunter) reported@virginmedia It gives the same advice as you, so that’s not much help either 🤷🏼
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tensor hopper (@lordthopper) reported@virginmedia You are not sending return labels. Your customer service is understaffed, no one is picking up the phone. You are issuing none existent bills to your leaving customers
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MUFC Fan (@Al1nsk1) reported@virginmedia I mean I reset the modem yesterday it was fine, and then within the last hour it's been awful...
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Bry (@BryonyLloyd3) reported@virginmedia my internet is out in LN2, has been all day. The page now claims there is no known issues, but clearly there still is. Can you give me an update on a time it will be fixed
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@frednosh (@frednosh) reported@virginmedia Booked an engineer, nearest appointment on the 15th September but hopefully earlier. That's potentially 7 days without Internet or home phone. However, judging by social media it's not just me in my area having an issue with your service.
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#FPL JC (@JC_Fpl) reported@virginmedia So basically I have to carry on as j was? With no help or responses? Great 👍🏻
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The General (@kaejlaab) reported@virginmedia How are you fixing an “upgrade” which is what I was told the outage was due to.
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Ken N (@_MrKen) reported@virginmedia It's showing as fixed with no issues now even though others in the same area are having the same problem. Apparently I have an appointment for tomorrow, but the my virginmedia app isn't showing anything so I'll see whether anyone shows up. 😔
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Richard Archer (@RArcherDeltra) reported@virginmedia I've seen a few messages regarding connectivity. I am having significant issues with connectivity and second time I've had to send a tweet. Why is the service poor and I have recently extended my contract. Having to cancel meetings as the connectivity is so poor.
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Jack🌲 (@keroujackk) reported@virginmedia booked an installation for today and the technician never arrived, I got a call saying the previous tenant of my new house never cancelled their package so there will be a delay on ours with no timeframe.. we all work from home and are losing so much money.