Virgin Media outages and service status in Staines, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Staines, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 9, 9:22 AM GMT+1.
- Internet (33%)
- Wi-fi (33%)
- Total Blackout (22%)
- E-mail (11%)
The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Hammersmith, Wembley, Maidenhead, Slough, Ashtead, Tadworth, Kingston upon Thames, Brent, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
Wi-fi | 10 minutes ago |
|
Hammersmith
|
Total Blackout | 47 minutes ago |
|
Wembley
|
Internet | 17 hours ago |
|
Hammersmith
|
Wi-fi | 23 hours ago |
|
Hammersmith
|
Total Blackout | 24 hours ago |
|
Hammersmith
|
Internet | 1 day ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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🏴 Stephen Howie 🍀 (@SoulfulScotsman) reported from Richmond, England@PaulLuckhurst @virginmedia Hi @virginmedia - This morning I'm having the same problem Paul was. A rights restrictions message on the video stream on BT Sport 1 via Virgin TV Go. Never seen this before. Can this be investigated. Fairly certain there can have been a sudden change in rights mid-season. Thanks
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James McFadden 🎮 (@McFadden1985) reported from Camberley, EnglandMy @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Paul Austin (@BagshotTwit) reported from Camberley, England@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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Liz Hoefsmit 🇮🇪🇾🇪🇪🇺🛫 (@mrshoefsmit) reported from Kingston upon Thames, EnglandThe only thing worse than Saturday nite TV is @virginmedia outage for several days 😡 no Netflix and no on demand.
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Paul Lloyd (@paullloyd1) reported from Epsom and Ewell District, EnglandIs @virginmedia the worse company in the world to deal with. been a customer for many years, just spent 45 on the phone to discuss an upgrade to a new package that is on their website for £79 to be told that I will have to pay £104 because I am an existing customer. #crapservice
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oluwa 🇳🇬 (@UrineMan) reported from Burnham, Englandit should be illegal for virgin media to advertise their broadband as the fastest and most reliable. it’s absolutely ****
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Julian Hull (@JulianHull) reported from Farnborough, England@virginmedia having problems with internet in GU14. Will this be resolved soon
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Lee James (@winetaff) reported from Esher, England@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Alison Mackenzie (@Alison1mackITV) reported from Richmond, England@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Alison Mackenzie (@Alison1mackITV) reported from Richmond, England@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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🏴 Stephen Howie 🍀 (@SoulfulScotsman) reported from Richmond, England@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.
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Alison Mackenzie (@Alison1mackITV) reported from Richmond, England@virginmedia I am told there is an issue - bit no time given for it being fixed ?
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Gary Ekins (@garyekins) reported from Epsom and Ewell District, England@virginmedia Out of nowhere service stops. Everything is plugged in correctly. Restart. Nothing works. Give it a few hours and miraculously starts working again. About once a week now.
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Tech Zilla (@TechZilla_) reported from Brentford, England@virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!
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Lee James (@winetaff) reported from Esher, England@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
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Donnchadh (@dkurland92) reported from Brentford, England@virginmedia is the service down across #london or ?
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Alison Mackenzie (@Alison1mackITV) reported from Richmond, England@virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?
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Alison Jane Wilson (@AlisonJaneWilso) reported from Camberley, England@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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Tech Zilla (@TechZilla_) reported from Brentford, England@virginmedia When I checked other sites like down detector it shows Virgin broadband is down all over london so how come you don’t know that?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Syluss Ink (@SylussInk) reported@DarrenPlymouth Yes, here in Exeter too. Can't check the status either on their site as page is down. 🙄🙌🏻 @virginmedia
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Jσѕιє (@tacksf0rsnacks_) reported from Exeter District, England@virginmedia seeing as your internet is down across the whole south west, perhaps you would like to pay for my phone contract this month if I go over my data? Seems only fair, no? Seeing as I always have problems with you...
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Demi (@DemsSlater) reported@virginmedia no WiFi in TQ3 area of SW! Working from home and can’t connect 😡 Please fix ASAP!
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Billdanks83 (@billdanks83) reported@virginmedia Just called it. It said there are no broadband issues in my area!
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chris daley (@epiceternalv) reported@virginmedia status page down . No internet. Work from home . Any issues in PL4 Plymouth? I start work in 20 mins .
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Theatrelearning (@theatrelearning) reported@virginmedia good morning. My broadband is down in the Exeter area. Any idea when it will be back?
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Matt Phippen (@mattphip) reported@virginmedia seems the whole of Devon is down yet your website says my broadband is ok! … ITS NOT!! PL postcodes are heavily impacted #dosomething
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Julie Galt (@JulieGalt) reported@virginmedia The service status line is saying that there are no issues? Our internet is down, the tv doesn’t work??
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Tyler Lander (@Tylerkin93) reported. @virginmedia rather than keep giving people a bullshit response asking them to check their connection when quite clearly there is a widespread connection issue why don’t you get your people to do their job and find out what the issue is while you accept responsibility
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Nicola Buckley (@nicola_buckley9) reported@virginmedia Yes that’s right. I don’t know what happened to the call investigation, no one could tell me. Another complaint was raised but resolution was ‘apology to customer’ which I haven’t actually had! Now I have to take the complaint externally. Shocking it has got to this point.