Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Hammersmith, Walton-on-Thames, Southall, Bracknell, Twickenham, Camberley, Ealing, Wembley, Uxbridge, Surbiton, Windsor, Aldershot and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
TV | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@virginmedia It's the first time for the cabinet but multiple times for the sh## service
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
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Woodsy
(@chriswoods84) reported
from
Ealing, England
@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
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Veronica Mitchell RD
(@AbFitNutrition) reported
from
Richmond, England
It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
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Johnny Daukes
(@jdaukes) reported
from
Brentford, England
@virginmedia It’s down. Expected fix by 16:00.
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Anthony Cohen
(@ukwip) reported
from
London, England
@virginmedia Area issue. Fix by 12 July 4:50pm
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Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
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anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
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Bhamini Lynn
(@BhaminiLynn) reported
from
Slough, England
@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!
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Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
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Chris Straker
(@chrisTstraker) reported
from
Epsom and Ewell District, England
@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Nicola Fish
(@Nicolanoodle) reported
from
Kingston upon Thames, England
@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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M
(@MelERoy) reported
@iwkya1 @virginmedia I have had intermittent service for 3 days - today no service at all. Spent 45 minutes on phone being told it was my equipment finally for someone to admit it's an area outage which they hope will be fixed by sometime tomorrow. I am now looking for another provider.
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Dabe1971
(@dabe1971) reported
@virginmedia We've had no landline service since at least Wednesday after you were "upgrading" our area ! Your website offers no online reporting service, just loops around to the same useless help pages ! How can I contact you to get this sorted please ?!
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FoxInABox22
(@fox_box22) reported
@virginmedia I did have 3 complaints made, but 1 wasn't logged over the phone. Someone failed to do that properly. The second complaint went through, but again they said it was resolved. I also wrote a letter because your complaint team clearly can't do their jobs. I do expect a response.
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the Stroller
(@marcobon13) reported
@virginmedia If you can resolve this and arrange for someone to come and properly solve the issue I am available for webchat
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Joshua Ferguson
(@Maliface) reported
@virginmedia Really? I've asked to cancel my damn service, which you have treated as an opportunity to tie me on for another year or two, ignoring my request. So I suggest you get on with cancelling damn service.
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M
(@MelERoy) reported
@virginmedia @iwkya1 You people are liars. I spent 45 minutes on the phone going through these so-called checks when l along it was an outside problem with VM. Which you have known about for days but haven't fixed, apparently because the Queen died. I still have to work (including today)!
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M
(@MelERoy) reported
@smirnoffthedog1 @virginmedia Worst cu service!
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Metricate
(@Metricate) reported
@virginmedia Been having issues around my area since yesterday dinnertime. I can connect and it kicks me off for 10 seconds, then reconnects me and does it again every minute. It's getting annoying now and services appear normal on your website?
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Lee Jackson
(@iwkya1) reported
@MelERoy @virginmedia We have had issues well before the Queen died, and for only now to fix them is silly. My advice Virgin would be to check yourside and any faults before you do the equipment check lecture.
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Dabe1971
(@dabe1971) reported
@virginmedia We've had no landline service since at least Tuesday after you were "upgrading" our area ! Your website offers no online reporting service, just loops around to the same useless help pages ! How can I contact you to get this sorted please ?!