Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 02/19/2026 20:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Hammersmith, Wembley, Camberley, Hounslow, Leatherhead, Aldershot, Hayes, Bracknell, Slough, Maidenhead, Woking, Richmond and Kingston upon Thames.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSouthall Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • ayestawnie paul davies (@ayestawnie) reported from Hillingdon, England

    @virginmedia got no TV, Internet or phone please help got code W02 on my TV

  • AnnaLouise1980 Anna Jarman (@AnnaLouise1980) reported from Kingston upon Thames, England

    @virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!

  • abivedder Abi ن (@abivedder) reported from London, England

    @virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬

  • Garrardinho Gary Lager (@Garrardinho) reported from London, England

    @virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.

  • Robert_Berning Robert Berning (@Robert_Berning) reported from Spelthorne District, England

    @virginmedia your broadband is useless. Your customer service is non-existent and your product is a joke.

  • chelsian Hadders (@chelsian) reported from Epsom and Ewell District, England

    @virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄

  • NickAnstead Nick Anstead (@NickAnstead) reported from London, England

    Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.

  • MaclarenDeborah Deborah Maclaren (@MaclarenDeborah) reported from Richmond, England

    @virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup

  • ska_qpr Cal 🇬🇧 🦁🏁 (@ska_qpr) reported from Taplow, England

    .@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK

  • gb20man Grant Baartman (@gb20man) reported from Bracknell, England

    @virginmedia Sorry to say that I contacted your online chat, but they offered no significant update other than 9th Sept for a fix and no offer of compensation as I am not experiencing a total loss of service. Not happy at all.

  • GeoffSp Geoff Speed (@GeoffSp) reported from Ealing, England

    @richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head

  • keithyb77 Keith Brennan (@keithyb77) reported from Ealing, England

    @virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines

  • MarkViveash Mark Viveash (@MarkViveash) reported from Hounslow, England

    Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.

  • abivedder Abi ن (@abivedder) reported from London, England

    @virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.

  • chelsian Hadders (@chelsian) reported from Epsom and Ewell District, England

    @virginmedia still on the phone, still not working 💤

  • keithyb77 Keith Brennan (@keithyb77) reported from Ealing, England

    @virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Tyler_Mason2016 Tyler Mason (@Tyler_Mason2016) reported

    ******* virgin media internet is so ****🤬 extortionate about a month and it never works, constantly being dropped from uni calls and after 10pm it stops completely. Sort it out @virginmedia

  • ShauniCaballero 🇯🇲 Shauni Caballero 🇯🇲 (@ShauniCaballero) reported

    @virginmedia for some reason you guys think it’s okay to charge £50 a month for piss poor WiFi, my service has been down for 3 hours and has been cutting out during my zoom. I’m done with your ****** service now. I’m looking for a new broadband provider

  • CasaSuenosMar Casa Suenos (@CasaSuenosMar) reported

    @virginmedia give this company a wide birth. Been a loyal customer for many years but last 18 months been a complete nightmare so gave them my 30 days notice not to renew my contract. Cut off within 12 hours, left with no internet or landline absolute joke 😡😡

  • TwoNeuronstream Two Neurons (@TwoNeuronstream) reported

    Seriously @virginmedia seriously...? Calling BT in the morning. I don't care that their speeds are lower for the same price. Since you can't seem to provide service and force the use of your hub... I'm done.

  • DLM36887682 DLM (@DLM36887682) reported

    @virginmedia Hi Could someone tell me why my tv and telephone service haven’t been stopped. Also why am I seeing that my next bill is going to 128.50 when I only have 350 meg broadband. In fact My broadband hasn’t been upgraded.

  • iqraaaaaas Iqraa (@iqraaaaaas) reported

    Why is virgin media wifi soo ****

  • LynetteSzeto Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues

  • ianinsurbiton 🦈 IAN IN SURBITON 🦈 (@ianinsurbiton) reported

    @virginmedia There was no need to apologise. In fact the signal test advice solved a problem of my making. I had knocked the TV and hadn't realised it had slightly knocked plug out of box.

  • sax_lessons Lynden Blades (@sax_lessons) reported

    @virginmedia you’re causing so much stress with terrible internet connection for 48 hours now. I can’t work, nor can my wife and our son can’t on line school properly or socialise. You’re really expensive and not providing a service. What is going on?

  • bluebloodplough Mark Plowright (@bluebloodplough) reported

    @ChristineSullis @virginmedia Might be time to move on,trouble is with who that's the problem😬🙄