Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/24/2026 09:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hayes, Egham, Hounslow, Twickenham, Wembley, Southall, Camberley, Slough, Hammersmith, Addlestone, Leatherhead, Bracknell, Ashtead and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.

  • chrisscoff Chris Scoffield (@chrisscoff) reported from Bracknell, England

    @virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available

  • mattlfc78 Matt Browne (@mattlfc78) reported from Ash, England

    @virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went

  • soniagrosvenor1 soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, England

    Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.

  • richie_b_80 Richie Berryman (@richie_b_80) reported from Richmond, England

    @virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia is becoming shit !

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog

  • followcbv Madhan (@followcbv) reported from Richmond, England

    @Ceryslynda @virginmedia Same problem

  • BenAlderweireld Mate Parlov (@BenAlderweireld) reported from London, England

    @virginmedia omds can you sort out your ‘service’

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.

  • soniagrosvenor1 soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, England

    Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!

  • clarecloggs30 Clare Foran (@clarecloggs30) reported from Hillingdon, England

    @virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help

  • KeithBursnall Keith Bursnall (@KeithBursnall) reported from London, England

    @virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all

  • MartinJerrard Martin Jerrard (@MartinJerrard) reported from Farnborough, England

    @virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PThrale Pete Thrale (@PThrale) reported

    @virginmedia The world to stay! All I wanted was you to say oh ok we’re sorry to hear this we’ll cancel it right away. But oooooh no not you guys you over me 1 bazillion Mb of Broadband every single channel every known to man at my disposal. But I just wanted to cancel

  • Supermum88Ad Amy Davidson (@Supermum88Ad) reported

    @virginmedia It broadband billing I was having problems with thought I best clarify that.

  • SheaChristie3 Shea Coffey (@SheaChristie3) reported

    @virginmedia After days of calls and texts for your retention department it would seem unlikely to be a scam. I have screenshots of everything, just incase you need them later for training. But as I say this clearly needs looking into and a wider audience than Twitter. Thanks for your help!

  • KI55andTELL D 🏴‍☠️🏴‍☠️🏴‍☠️ (@KI55andTELL) reported

    @virginmedia I knew there were issues in the area! I already told you that! When will it be fixed?

  • catherine_mayer Catherine Mayer (@catherine_mayer) reported

    @virginmedia Do you know which issue I'm talking about? I blacked out the postcode in those images

  • KatieHi29458272 Katie Hickey (@KatieHi29458272) reported

    @virginmedia After missing a half an hour of the show it came back but was very slow and often froze. Surely even when the app is busy it should be able to cope?

  • TheRandomAnt Ant (@TheRandomAnt) reported

    @virginmedia Now they are saying July 1st. That's unacceptable, they've had since March to fix this.

  • JunoMawhinney Juno Mawhinney (@JunoMawhinney) reported

    @virginmedia Wifi in my house is so poor I ran out of data in my own house. I can’t watch anything via my phone outside my living room without a poor connection! I have virgin media and virgin mobile but it’s 💩💩💩

  • PThrale Pete Thrale (@PThrale) reported

    @virginmedia Then everytime I get to the bit where it’s cancelled you magically disappear from your desk for an hour and never return. This mug has to then go through the whole entire pantomime again we’ll I’m not doing it for a fourth time.

  • felhaunter lee-yon-ar-dow (virgin media hate account) (@felhaunter) reported

    @virginmedia yes ive checked it for issues, yes ive signed in to run through diagnostics, yes ive been told this before, no it hasn't fixed anything