Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/13/2026 02:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Kingston upon Thames, Hayes, Camberley, Hounslow, Ealing, Wembley, Northolt, Bracknell, Ruislip, Slough, Aldershot, Farnborough and Ashtead.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomHammersmith TV
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • KrishTheBarber Krish (@KrishTheBarber) reported from Hillingdon, England

    How did your internet just turn to dust?? @virginmedia ******** am I paying for? Can’t get through to your customer services because you’re “currently receiving a lot of calls” but also your “offices are currently closed” ******* joke of a company!

  • nicoleblackmanx Nicole 💛 (@nicoleblackmanx) reported from Slough, England

    @virginmedia What is it going to tell us? We have the issue every day. Sometimes 4x a day!

  • Tai_Aro Tai Aro (@Tai_Aro) reported from London, England

    Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!

  • DevonGeiger Devon Geiger Hyde (@DevonGeiger) reported from Richmond, England

    @virginmedia Service is appalling once again. Internet has been down for better part of an hour, what’s the excuse this time??

  • aamer74 aamer habib (@aamer74) reported from Maidenhead, England

    @gracegrxnde @virginmedia My one has been off since half a day when it started raining in London it’s just terrible doesn’t come on at all

  • bobbybirchall Bobby Birchall (@bobbybirchall) reported from Ealing, England

    @virginmedia why is it absolutely impossible to cancel a contract with you? A communications company that doesn’t want you to be able to speak, write or email them. No wonder everybody wants to leave you. 0 rating for customer care... we’ll keep trying to get hold of you.

  • chantelle_ukccf Chantelle Newton (@chantelle_ukccf) reported from Farnborough, England

    @virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia I am having problems with my mobile. I can make calls but can not send texts or access the Internet unless I use WiFi. Texts do not go through

  • amalsasikumar amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England

    @virginmedia My internet never works and when I call your guys up they do some amazing tests, and say it’s all fine, I’m left to feel I am lying it’s been a year of nightmares and no solutions

  • amalsasikumar amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England

    @vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.

  • stevexoh stevexoh (@stevexoh) reported from Esher, England

    Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.

  • SimonBucks Simon Bucks (@SimonBucks) reported from London, England

    @virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.

  • MattX1971 Matt (@MattX1971) reported from Hillingdon, England

    @virginmedia - oh surprise surprise !! No broadband yet again in the UB8 postcode. #virginmediaisajoke Amazing business model - Customers paying for a **** or simply Zero service.

  • BowenKnight_24 Theo M-T🏎 (on follow limit) (@BowenKnight_24) reported from Spelthorne District, England

    Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!

  • nixearle Nicola Slyper (@nixearle) reported from London, England

    @virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Hobbit_Girl Michelle D (@Hobbit_Girl) reported

    @virginmedia @virginmedia @O2 the problem has changed - almost worse! I have to add my phone number EVERY time now just to get kicked straight out of the loop. I’m in meltdown!

  • jbwb2020 jbbenjamin.sol #IStandWithRayFisher 🔜 (@jbwb2020) reported

    @virginmedia Thanks Catherine. I cannot believe that we cannot still solve a basic billing problem after 3 working days of my time attempting to fix this. Moving Team are absolutely useless beyond belief. After 5 years I am now done with you people.

  • FogOnTheTyne36 Fog On The Tyne (@FogOnTheTyne36) reported

    @virginmedia @Josh_Deegan What a load of ****! Its been 4hrs!

  • _adeturner Adrian Turner (@_adeturner) reported

    @watsee @O2 You were clever and pre-authed. Site responsiveness and errors aside, it was the logging for a virgin media customer that was the main issue for me.

  • fletchy75 Adrian (@fletchy75) reported

    @virginmedia @rickyjezz Nice copy and paste you've been doing all morning. Can someone issue a statement letting us know if they're all sold out like the other poster says, it's the least you can do.

  • bazzau73 🍩🍩🍩BazzaU⚽⚽⚽ (@bazzau73) reported

    @virginmedia @adidasrt Not really a surprise though is it, just poorly prepared and a company that thinks OK is good enough. App still not working almost 4 hours after launch of sale just keeps saying "This priority content is not available" and the whole app has crashed

  • simonglyn007 simon brimmer (@simonglyn007) reported

    @virginmedia why can I not watch APPLE TV on virgin,It’s bad enough we lost Pluto to with a so called up grade

  • theperthamateur Aldobear7 (@theperthamateur) reported from Perth, Scotland

    @virginmedia Cancel it all!! Cancel my cable, broadband, phone and mobile phone. Nothing short of false advertising and disgusting. I hope your website works, cos I'm cancelling my Direct Debit immediately

  • CryptoRichie69 Crypto Richie (@CryptoRichie69) reported

    Virgin Media business what a load of **** !!!! . There customer care are rubbish !! and there management team are like dealing with mickymouse !! I moved my business and 1 month later STILL NO PHONE OR INTERNET #virginmedia #virgininternet

  • LawTRICIA Tricia 💙 (@LawTRICIA) reported

    @virginmedia the @O2 priority tickets site down all day 😡