Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Northolt, Camberley, Richmond, Harrow, Hounslow, Hayes, Maidenhead, Egham, Uxbridge, Southall, Woking and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| Wembley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@SpursOfficial It doesn't matter where I'll be tuning in from the service disruption of @PremierSportsTV means I'll miss all the key points of the game! Thxs! @virginmedia
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Londonfoodster
(@narifahad) reported
from
Ealing, England
@virginmedia what is wrong with your service in W3 . Connection keeps dropping off every 30-45 min. Can't do our work peacefully.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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ross
(@wantrealtruth) reported
from
Hounslow, England
@virginmedia signed my mum up for service today. Got email but have spent 4 hours trying to get hold of you as the number you included is not manned “due to covid” the main number take ages to find online. No one answers it. Can’t email anyone. Think I want to cancel already!!
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Richard Gray
(@rugfoot) reported
from
Ealing, England
@virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
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Jonathan Rourke (A575910)
(@JonR43) reported
from
Hounslow, England
.@virginmedia where is the London Irish game!! Should be on BT sport 2 Extra but red button not working!!
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@virginmedia Are you asking me a question? Surely this is something you should answer? Premier Sports coverage awful, then the feed distruption meant most of the game was missed and no highlights. I paid extra for this and you're asking me to find the fix?!!
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GamerJamesFM
(@GamerJamesFM) reported
from
Bracknell, England
@virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??
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Anthony Carlos
(@taunch) reported
from
Ealing, England
@mservicedeals The only features available with @virginmedia is a life of misery. Awful service
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C
(@cr10123) reported
@vmbusiness - if you could go a whole day without the business internet going down... that would be great! Currently my VM residential service is more reliable as the business box tends to randomly want to reboot in the middle of the day
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Raey Truman
(@RaeyTruman) reported
@virginmedia when will you get some more WiFi pods back in for existing customers, I’ve run a test on the app from my conservatory and it’s says it’s “ great” but in reality it’s very slow🥴
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Joanne Fennell
(@Joe_Joe41) reported
@virginmedia Hi can you advise if there are problems AGAIN in the SS13 3 area please. Trying to work from home with no service.
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Tarot Hub
(@tarothub) reported
@virginmedia @CarersUK As a carer you don’t offer any help for disabled customers, no help on customer services retention #MartinLewis
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Pariztasia Beaverhousen
(@Pariz1) reported
Big n serious @virginmedia @VirginMediaCorp we are losing money everyday from not being able to work from home due to intermittent or zero broadband connection! Your service is very cheekily expensive for it to be so ****** ! I’m moving to @skytv 😤
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Josh Callon
(@J_Callon98) reported
@virginmedia Thanks for the help, I received a text link with the advice I’m going to monitor it for 24hrs and then if no improvement book an engineer online
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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Steven Gothard
(@StevenGothard) reported
@virginmedia @CarersUK Hi I would like to cancel my mum's virgin media account and her virgin mobile account please because she has died.
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shaneginge
(@shaneginge) reported
@virginmedia hello I’m trying to arrange a collection of old equipment via your collect service on the 84555 number I’ve text my postcode but gotten no response
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Andrew Griffiths
(@nootherandrew) reported
@virginmedia is it possible to get a longer cable for the router? The one provided was only 1.5m which means that the router can only go in the far corner of our house, causing issues in an office in our house.