Virgin Media Outage Report in Staines, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Southall, Richmond, Hounslow, Maidenhead, Aldershot, Epsom, Feltham and Barnes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
-
Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia We last requested to the money back on Jan. You lied and said you never got a request from vodaphone. Vodaphone however have asked you loads of times and said you are the worst to work with. They have a lot of trouble getting you to cooperate!
-
Andy Routledge
(@drewalmighty) reported
from
Egham, England
Hey, @virginmedia, your customer service is abysmal. After being told you can’t install an internet connection until end of the month at my fiancé and I’s new address, you then hang up on us three times when we try to cancel our subscription. Feels like you’re running a scam.
-
Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
-
Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia Well I'd advise that you cancel, give us our number back and money back! This is ridiculous!! Last time I spoke in Jan via Web chat, you said you'd never got a request from Vodaphone about our number! Vodaphone said they have requested though.
-
Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
-
Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
-
gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
@virginmedia Only the tv drops out, same time every Friday about 7pm, no errors are on the website
-
Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
-
Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia internets down again.. is there an outage?
-
Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia never sign up with this company. They won't take no for an answer when you decide to leave and continue to steal your money! Even when you send their equipment back! 😡 Virgin stop stealing from my Dad! He is a pensioner!
-
Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia So my Dad asked the bank to stop you and now you're trying to charge him another £58 to restore your service! Just give us our number back and money! Lets be done with already!!
-
Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia We requested the money back and phone no back in Jan. You lied and said vodaphone never requested the number back. As you won't cancel, my Dad stopped you charging with his bank. Now you're trying to charge another £58 to restore the service?!
-
Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
-
Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia @virginmedia are now denying knowledge of my complaint last month with poor BB speed and no landline for two years. In fact, Virgin deny any comms with me since 2018!! Hello @Ofcom
-
gareth moore
(@gareth5274) reported
from
Maidenhead, England
@virginmedia any chance of any help, been phoning since Friday and still getting nowhere. Ta.
-
gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
@virginmedia every Friday evening you never fail to disappoint by not working!!!
-
Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia My Dad canceled his contract with you back in October and sent his equipment back as requested. Yet you still charge him! We and vodaphone have asked you 100s of times to give our number back but you lie and say you never got a request! Fraudulent!
-
Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
-
Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Edward Andrade
(@paddyed) reported
@virginmedia I’m using wifi when I’m travelling. No problems when I’m using my laptop at home. It’s when I’m away from gone using wifi. Been doing it since September with no issues at all. It started yesterday morning. Tested other devices too unsuccessfully.
-
David Cole
(@the_cole86) reported
@virginmedia No doubt this letter will be ignored by your “customer service” team again, but it’s ok I’ll write another and then I’ll plaster your awful response on here again and then I’ll take it further because it’s honestly dreadful !! I would like a copy of the recordings if possible
-
David Cole
(@the_cole86) reported
@virginmedia What a shock a telephone company that has to quote 30 days, I work in retail and if I was to tell customers that I can’t call you for 30 days to solve an issue then I would be sacked for being useless at my job ..
-
ChlooeeMayy👑
(@ChlooeeMayy) reported
Anyone around @virginmedia ??? Reported house phone xmas day engineer came out nye couldnt fix.. meant to come yesterday got fobbed off meant to come today 8am got fobbed off again and richard aint answering any ideass why I shouldn’t go back to sky?
-
David Cole
(@the_cole86) reported
@virginmedia Well I’ve been trying for the last two months but i will be continuing the complaint as I’m afraid that this is not good enough in fact it’s disgusting! Expecting general people to pay for your mistakes and lies a phone bill being paid , after hours and hours of being passed ..
-
tim dawson
(@Daws031) reported
@virginmedia my broadband is down.. service status says good service is my area.. (PO10). Help?
-
Tanisha
(@Tanisha98246134) reported
@virginmedia I don’t know you tell me. Are there any known issues in my area since you have the postcode. It’s pissing me off, I need stable wifi. At the end of the month you start bugging me about paying my bill but your **** wifi won’t even work like wtf 🤬
-
Kerrie 🇬🇧
(@Kerrie2k) reported
@virginmedia Nope, not to be rude, the site is useless and rarely tells you that there's an issue in the area sadly. I just checked the speed, it does seem to be normal again but it did that earlier then dropped back down, just crossing my fingers it's fixed now.
-
Matchboxgirl1980
(@ZoeCornner) reported
@virginmedia seriously fed up!! Intermittent internet even after it was "fixed" yesterday. How are we meant to home school and teach a class with this rubbish service?
-
Louis Spinetti
(@LouisSpinetti) reported
@virginmedia throttling us to less than 50% struggling to work from home. Not cool.... things are **** enough right now.