Virgin Media Outage Report in Staines, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Staines come from postal codes TW18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, London, Slough, Hounslow, Greenford, Wembley, Ashford, West Byfleet, Bracknell, Camberley, Uxbridge, Feltham, Hayes and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
TV | |
| Southall |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
-
anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
-
Woodsy
(@chriswoods84) reported
from
Ealing, England
@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all
-
Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
-
John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
-
anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
-
Johnny Daukes
(@jdaukes) reported
from
Brentford, England
@virginmedia It’s down. Expected fix by 16:00.
-
martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
-
anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
-
Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
-
Chris Straker
(@chrisTstraker) reported
from
Epsom and Ewell District, England
@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!
-
James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
-
Anthony Cohen
(@ukwip) reported
from
London, England
@virginmedia Area issue. Fix by 12 July 4:50pm
-
Bhamini Lynn
(@BhaminiLynn) reported
from
Slough, England
@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!
-
Nicola Fish
(@Nicolanoodle) reported
from
Kingston upon Thames, England
@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
-
lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
-
Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
-
anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
-
Veronica Mitchell RD
(@AbFitNutrition) reported
from
Richmond, England
It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
-
Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Catherine Corcoran
(@CatherineCorcor) reported
@virginmedia Hi Virgin Media no we haven’t because your customer service is really poor and we’ve been unable to reach anyone
-
Roberto Graziano
(@8d602bbbd96c439) reported
@virginmedia absolutely disgraceful behaviour from verginmedia. End of contract, agreed to an acceptable extension to it only to find out they never applied it due to the incompetence of their staff and now charging me full fee for a service I wanted to cancel in the first place!
-
Curator of Retweets. 🇬🇭
(@Leamoncello) reported
@virginmedia being absolute ****. Royally ******* up on a Friday night, well done.
-
Eddy Leviten 💙
(@eddylev) reported
@virginmedia no service at all now after being intermittent all day! So not only was my work disturbed I now can’t even relax with a box set #fail
-
Mark S
(@thisisSparkyS) reported
Going to smash my piece of **** Sky router onto the pavement tomorrow and phone @virginmedia. If sky and openreach can’t fix my connection then I’m off
-
Todd Davenport
(@sunsopeningband) reported
@NeilOConnell @virginmedia The WiFi can *not* go down at my house. Ever. It is simply not an option. Sending prayers.
-
Bob😬🌍🏳️🌈💙 Wear a Goddamn Mask
(@Wobbly_B) reported
@thisisSparkyS @virginmedia Virgin is awful now. Wi-Fi constantly dropping, TV on demand is often down, and they won't help with the large amounts of nuisance phonecalls from people claiming to be "Virgin technical experts"
-
Tommy Warren-colgan
(@tomdaB055) reported
@virginmedia why is your wife so bad charging us for WiFi that doesn’t even work to what it’s mean to this is why so many people leave you
-
Chloe Needham
(@chloe201185) reported
@virginmedia ill have to go through the email route as ive spent over 7 hours on the phone trying to place a complaint. Again no one could help me
-
Claire Spencer
(@Claire_Spencer6) reported
@virginmedia Be really happy if someone could investigate my complaint (C-0302213063) soon. 111 SPAM emails in 10 days is just not acceptable. Please check the complaint and action as soon as possible. Twitter may be my only hope for a swift response.