Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 02/20/2026 03:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Hammersmith, Wembley, Camberley, Hounslow, Leatherhead, Aldershot, Hayes, Bracknell, Slough, Maidenhead, Woking, Richmond and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSouthall Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • KamalSingh_28 Kamal Singh ツ (@KamalSingh_28) reported from Kingston upon Thames, England

    @SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.

  • alfredbulbasaur Nick (@alfredbulbasaur) reported from Kingston upon Thames, England

    @virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has

  • gb20man Grant Baartman (@gb20man) reported from Bracknell, England

    Broadband service improved, good speed and customer service follow-up. Thank you @virginmedia much improved service.

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)

  • alfredbulbasaur Nick (@alfredbulbasaur) reported from Kingston upon Thames, England

    @virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia My new price would be cheaper. All brilliant. I then rec'd an email to say thanks for the changes to the package and I've had things removed. I asked on 3 occasions that was anything changing, agent said 100% no! Totally lied too. Very poor. Please explain how this is acceptable

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia No COM number. Email from resolution team saying sorry got a complaint. The guy I spoke to yesterday chasing up the complaint was dreadful. Put me on hold for 30mins of a 45min call. Ended up by saying the person handling this will call me. Clearly wanted to get rid of me.

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks

  • buttertam80 TamTamm♥ (@buttertam80) reported from Ealing, England

    @virginmedia your networks been down and wasting my own data! Since yesterday 5pm since I’ve come home! Rediculous! Apparently whenbwe called at 8 was told 1-2 hours what’s your problem! Need to change services as this keeps happening

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.

  • ZZK963 zzkhan (@ZZK963) reported from Hounslow, England

    @virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.

  • ZZK963 zzkhan (@ZZK963) reported from Hounslow, England

    @virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!

  • The_Photographr Imran ® (@The_Photographr) reported from Southall, England

    @britpakgirl @virginmedia I had issues with them earlier this year when working from home. Two days without access. Had to resort to sitting in a coffee shop to try and get work done.

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.

  • ricky_heavens Ricky Heavens (@ricky_heavens) reported from Ealing, England

    @virginmedia Still not working. Over 24 hours now and still no tv or WiFi

  • danwot DanWot (@danwot) reported from West Molesey, England

    @virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.

  • danwot DanWot (@danwot) reported from West Molesey, England

    @virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia So basically your as pointless and useless as the agent I spoke to yesterday. You've listened to my complaint and not moved it on or helped. You've asked me to contact them AGAIN. why did u bother asking me for all the info. Total pointless exercise. Very disappointing.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • charlie_simon1 Charlie Simon (@charlie_simon1) reported

    @virginmedia The music has stopped yet the cal is apparently ongoing. This is the worst service I have ever had. Some one should call me back ASAP.

  • Eggroll_Shogun Eggroll👍🇬🇧🇯🇵 (@Eggroll_Shogun) reported

    @virginmedia And I assume you'll use the same excuse for why you have never *not once* over at least 10 occasions, called back, when you promised you would? Or is it simply you are liars without shame or honour?

  • charlie_simon1 Charlie Simon (@charlie_simon1) reported

    @virginmedia I will fill up this timeline until someone does. Awful awful awful service. How can you waste people’s time like this. Awful

  • JohnJef51763960 John Jeffrey (@JohnJef51763960) reported

    @nleaney @virginmedia Just had another problem with no data throughput although router looked to be on line , at 1 45 pm

  • Ebb1 Eb (@Ebb1) reported

    @amarmajidphotos @virginmedia Send it recorded delivery, you have proof of posting and delivery. Cancel ddr after 30 days. As long as you are not in contract then you have done your legal duty to cancel, they acknowledge or not. Send it recorded delivery and they cannot claim non receipt

  • DuncanJinks Duncan Jinks (@DuncanJinks) reported

    @virginmedia At the time I posted that, my connection was very flakey, so I did not see that you had! Perhaps you could provide a stable enough connection for Twitter to load! However, I have since, and am already very familiar with your (lack of) support pages.

  • sheena900 Sheena Raichura (@sheena900) reported

    @virginmedia I have been calling this number for the past few days but I just get played with the following message 'Sorry but right now all of your team are busy, please try again later'. And then the call disconnects! Terrible customer service.. need to be reported to @BBCWatchdog

  • StephenMilward Stephen Milward 💙 (@StephenMilward) reported

    @PBradshawMedia @virginmedia Hi, I've just tried to see if there is anything in the Virgin Media/service status area for your postcode. They report that 'Sorry, we are unable to check in that area at the moment'.

  • SamWrench Sam Wrench (@SamWrench) reported

    @virginmedia I am a new customer but was offered a £27.99 200mb package in light of a £27.99 1Gb FTTP package from TalkTalk as I was considering paying to leave and take the offer. When contacting chat when this didn't happen, they offered £31, when calling back, I was offered £38 instead!

  • LaurenAlmond2 Lauren Almond (@LaurenAlmond2) reported

    @virginmedia can I get a response to my tweet please? 6 hours we’ve waited on the phone, only to be cut off each time. It should not be this difficult to cancel a contract. @MartinSLewis - can you offer any advice please?