Virgin Media Outage Report in Staines, Surrey, England
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The latest reports from users having issues in Staines come from postal codes TW18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Greenford, Hammersmith, Wembley, Ashford, Slough, West Byfleet, Bracknell, Camberley, Uxbridge, Feltham, Hayes, Ealing and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Greenford |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia You keep cutting me off when I call ! / just email the complaint number to a member of your UK team and ask them to call me, really not that hard
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia Still down! Not sure what I'm paying for at this point
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia I am sorry but twice in 45 mins they cut me off as they did not know how to resolve the issue / easy way out
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!
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Matt Rose
(@mattrose18) reported
from
Camberley, England
@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Francesco Marchet
(@MarchetF) reported
from
Brentford, England
@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia Phone call received this afternoon from your service centre but not about the complaint / when I asked about it they cut me off / email received from Resolution Team this afternoon telling me to ring your service line and have not read the complaint / total joke C-180123113
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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Gabor
(@GaborPfalzer) reported
from
Hammersmith, England
@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Patrick Smith
(@P4TTL) reported
from
Chertsey, England
@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
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Mark Ryan
(@MarkGRyan) reported
from
Ealing, England
Once again @virginmedia let us down with internet in W13 area ... not a good service at all
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kiran Patel
(@kiranp1) reported
@ashjayna @virginmedia Might do the same, hard work and can't meet customer requirements.
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John
(@JohnHutchinson) reported
@darrylkeel @virginmedia DM them on here mate... it’s how I got the ball rolling on about 25 hours of wasted phone calls. @virginmedia I’d like to think you could help a mate out like you finally did me?
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Miss W
(@MissWill321) reported
@virginmedia won’t let me regain access to the email address I deleted 7yrs ago. @tumblr won’t let me delete my account unless I gain access to this email address to reset my password. I know my email address and password yet still can’t delete my account. @jeffdonof Please help
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Melric ✿ Love Rowan & Villy 2020
(@kamisfortune) reported
@virginmedia the area issue is fixed, i'm pretty sure the wire outside just hasn't actually been connected to my house (it's hanging loose out of the ground). apparently there are just no engineers free until march (???) despite us having had no internet in 3 weeks and me being a keyworker
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Richard Breakspear
(@Breakshakes) reported
@virginmedia @ruprect01 I'll be jumping on a number of posts. Wife rang to cancel to be met with rude bullying tactics , trying to talk over and come out with sarcastic and irrelevant comments. Horrendous customer service.
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THE Pasta 🍜
(@GuyWhoGames777) reported
Virgin Media has to be one of the most unstable, crappiest internet providers you can get. It’ll be up for 10 minutes with 1 bar connection, and then you will have your *** sitting on mobile data racking up bills... this is how they get there pay... bastards. But whatever.
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Miss W
(@MissWill321) reported
@virginmedia Won’t let me access my email account I deleted 7 years ago. @tumblr won’t let me delete my account without access to this email to reset a password. I know the current password and email address yet still can’t get into my account to delete it. #help @jeffdonof
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Richard Breakspear
(@Breakshakes) reported
@virginmedia massive fail by virgin and the person with zero standards and even less moral fibre. Raising your voice and talking over a caller while dishing out sarcastic comments must be your thing.
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ama
(@rosievogues) reported
virgin media is the worst company seriously
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StartingOut
(@gamecodingnoob) reported
Reassured to see I'm not the only person suffering from longstanding @virginmedia BB issues. Next to no upload speed, complaints closed stating 'education' and no fix due soon and no one permitting me to leave contract despite breaking @ofcom speed guarantees #losingmyvirginit