Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Hayes, Hammersmith, Maidenhead, Egham, Uxbridge, Southall, Woking, Camberley, Hounslow, Leatherhead, Aldershot, Bracknell and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Wembley |
Wi-fi | |
| Hayes |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Kevin Plummer
(@plummerkevin1) reported
from
Richmond, England
@martynenglish2 @virginmedia They have a catastrophic reputation around here ... speeds great in theory but always down, slow and out of order as I see from local shops.
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Billy Baxter
(@will_i_am67) reported
from
Slough, England
@virginmedia good at persuading customers to stay with them just not very good at keeping promises. Several telephone calls to customer services still not activated request for Sky Sports can't even be certain new broadband speed has been implemented might need to contact @Ofcom
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Christine Allado
(@ChristineAllado) reported
from
London, England
@virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Not good enough! I would believe you if this was the first time it happened but I am not paying £53.75 a month for this awful service and unreliable service… not when there are plenty of providers offering more for less.
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service
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Billy Baxter
(@will_i_am67) reported
from
Slough, England
@liamPATTIE @virginmedia So many time since Tuesday reset WiFi turned off tivo box at back at the wall everything. Called again Thursday and he told me you've got it unbelievable customer services 🙄
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seiferxin
(@seiferxin1) reported
from
London, England
@virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years
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Christine Allado
(@ChristineAllado) reported
from
London, England
.@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.
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Billy Baxter
(@will_i_am67) reported
from
Slough, England
@virginmedia Called customer services at 6.30pm yesterday Sky sports now added. Lots of issues with WiFi at same time was on phone unable to load tivo box history appears to of been sorted. We will see in next 14days
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.
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Snatch
(@U2Gorilla) reported
from
Southall, England
Requested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.
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Nia Wyn Thomas
(@niawynthomas) reported
from
Richmond, England
@virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.
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Snatch
(@U2Gorilla) reported
from
Southall, England
Possibly the worst service Iv ever experience by @virginmedia signed up to a new contract on 4/08/22. Installation engineer was due today, no contact from virgin. called call centre on the phone for 56min multiple transfers asked to redo everything including provide bank details
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
@virginmedia Stop calling me then hanging up. That’s rude.
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia Over a week now and still an intermittent service. Anyone else in Twickenham having problems? We have a new hub, new tv box, we have had a technician call and still intermittent TV and wifi. Do better #dobetter #virginmedia #twickenham
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royal 🌈
(@elthampalacegay) reported
from
London, England
Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Haaroon Jabbar
(@JabbarRanks) reported
@virginmedia Well that did not work, 30mb or less again. I've got a complaint open with you and I'm expecting a call back today as it is day 28! Which is the last day. So someone definitely needs to call me NOW
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alice fae
(@xAliceFae) reported
@virginmedia you sent me out a complimentary/free wifi pod due to poor service, tried to charge me for it despite quoting it as free and now as I’m refusing to pay you are trying to get me to ship it back to you at my own cost? Great service 🥴🥴
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Haaroon Jabbar
(@JabbarRanks) reported
@virginmedia And what if I get no call back? This has been going on since the first week of September?! I'm fed up of paying for a service I am not receiving!
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Mrs Pickard's Class
(@CairnP2) reported
@virginmedia What does that mean? I’ve only ever had an email account with you without any problems.
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Lynn
(@AkoLynn) reported
@virginmedia First thing we thought of, hence numerous customer service calls which conveniently seems to get dropped mid conversation when problem can’t be fixed!! Such a waste of time trying to fix issue. I am not paying mobile data to use as backup for Virgin Media failures.
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Lynn
(@AkoLynn) reported
@virginmedia @O2 Virgin Media how about prioritising fixing broadband issues!!!! I work from home and haven’t had internet access for 5 days now!!!! Using my phone data as hotspot. The dropped calls from your service desks and also of your engineer not turning up when they should is a shambles 😡
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Andy Parslow - P6
(@1Parz) reported
@virginmedia Just doesn’t work, we were without service for over a month earlier this year. It’s been on and off since really. Not matter how many cables are changed and engineers come out the problem still isn’t resolved. The last engineer appt booked I stated we would be cancelling
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Jen's Nail Designs
(@JensNailDesigns) reported
@virginmedia Are u serious?! Top line "Poor connection (switched to mobile data). Top drop down, 2nd from left shows my WiFi is on but only connection I'm getting it though 4G from EE! #EEExcellentServiceAndCustomerCare #VirginMediaShockinglyDisappointing
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Graham
(@Planty1929) reported
from
Dublin City, Leinster
Love Virgin Media man, nothing like a good random WiFi outage for an hour during the work day. 10/10
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Kelly
(@KelsterWelster) reported
@virginmedia My elderly mother is a customer of yours and has received a call from someone claiming to be you and I suspect a scam. Is there a number I can call to discuss if it is legitimate or not? My mother is elderly and vulnerable and I'm concerned she's disclosed things.