Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, London, Farnborough, Harrow, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Hounslow, Maidenhead, Aldershot and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Southall |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
When can i leave from the poor service which is @virginmedia ?
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@virginmedia Service is back, but I moved over to VM recently and the service from my previous provider was much more reliable. WiFi has been down several times in the last few months.
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Dave Saunders
(@DavidoffDonut) reported
from
Hillingdon, England
On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
What is the best ISP? Thinking of moving from the lack of internet and service from @virginmedia?
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raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia
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Matt
(@MattX1971) reported
from
Hillingdon, England
@virginmedia - oh surprise surprise !! No broadband yet again in the UB8 postcode. #virginmediaisajoke Amazing business model - Customers paying for a **** or simply Zero service.
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Tayla Welch
(@TaylaWelch) reported
from
Maidenhead, England
Internet is down... @virginmedia what’s going on 😓
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@virginmedia why are you so ******* terrible? I just want to watch Netflix.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia So that's fine it looks you don't want to resolve the issue. I made many calls. I shared my account details with you and you can travel it. My contact details are there.
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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Bobby Birchall
(@bobbybirchall) reported
from
Ealing, England
@virginmedia why is it absolutely impossible to cancel a contract with you? A communications company that doesn’t want you to be able to speak, write or email them. No wonder everybody wants to leave you. 0 rating for customer care... we’ll keep trying to get hold of you.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Tigerfeet
(@Skibird217) reported
from
Hillingdon, England
@virginmedia asking yet again for help with my sim swap?? Anyone????
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PGore
(@PGore2020) reported
@virginmedia I was a Virgin Media Business customer.
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BiscuitCollector
(@BiscuitCollect1) reported
@virginmedia inconsistent internet connection which is now becoming a 2 to 3 day occurrence is not great. I expect a total refund for my previous month bill, or you can terminate the contract and sling your ******* hook.
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LEE FAIRFIELD
(@LeeTheFeather) reported
@virginmedia What an absolute shower! I am totally disgusted by the level of service from Virgin Media fibre. My fibre has been on and off for 9 days and counting. To the point where I can no longer work from home and are forced to travel 15 miles in to the office to do my job!
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chelsea
(@chelsea_beever) reported
@virginmedia there’s nothing wired to the router as far as i’m aware. We have Virgin TV with our broadband, that’s been ok but as soon as I leave the room the WiFi router is in, the connection just goes and as I say my @O2 signal is a joke where I live so I have nothing. It’s getting annoying
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gonzo
(@The_Blankfaces) reported
@virginmedia why haven't you got back to me when you have clearly said you sales person didn't tell me that my bill doubles, apoligised. Then offered me a deal with compensation. I accepted and you dont keep the deal and cut me off. You are horrendous. Virgin media is the worst!
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RouC
(@RouC_SloMo) reported
@virginmedia @VodafoneUK It’s just came back now after 3 hours thanks. Also alll week it’s been patchy. And on fb groups where u live other people have been commenting on how bad it’s been this past week. Is there something going on?
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Jacqson
(@JacquelineCabl9) reported
@virginmedia @Ofcom Another month, Another excuse from virgin Media who have admitted they wouldn't let me cancel my contract and kept charging me an extra £7. 50 pcm and threatening to cut off broadband. 2 years of this #customerservice #disabilitytwitter
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Rogue Scallywag ¯\_(ツ)_/¯ 🚬
(@max_dubious) reported
@O2 and @Virginmedia Have decided to join forces and create the worst customer service experience known to man Can’t log in, can’t speak to anyone In an eternal doom loop of death
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Simon
(@hogmaen644) reported
@virginmedia virgin media - your broadband has been dropping in and out for the past week, your website & check says all good, your website & app are useless to get any help #timetochangeprovider
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yvonne reynolds
(@a2lill) reported
What is going on with virgin media email, suddenly app that I gave used for last 17 years stops working, virgin blaming app, app blaming virgin media who want to charge me for their gadget people to try fix it @virginmedia also loads of people complaining about same issue