Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 11/27/2025 03:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Hammersmith, Epsom, Aldershot, Feltham, Barnes, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Bracknell, Twickenham and Camberley.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomSouthall Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • _RhysThorne Rhys (@_RhysThorne) reported from London, England

    @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.

  • docklobster Nick (@docklobster) reported from Hillingdon, England

    Is my PC unusably slow because #Windows11 has screwed it or because @virginmedia are still messing with the local fibre network or maybe both? Either way I'm having a #technightmare #techfail

  • ImaginaryCard MoMo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown

  • GeoffRogersEU Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia Internet down in KT12. Any idea when it will be fixed ?

  • pears0 gonzo (@pears0) reported from Camberley, England

    @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

  • HellsBellsLdn Helen Hermant (@HellsBellsLdn) reported from Richmond, England

    @virginmedia Sorry I had absolutely no signal. Please can someone start a chat now? Thank you

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    @thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.

  • PhilPhenom Phil 🇺🇦 (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia can't speak to an agent re no services. I've keep being sent a link via text, utterly hopeless. ALL services are down in KT5 area, no TV or broadband

  • GeoffRogersEU Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

  • MSROPER10 S (@MSROPER10) reported from London, England

    @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

  • docklobster Nick (@docklobster) reported from Hillingdon, England

    @virginmedia I was unable to use the same website on tablet or laptop - the website owner said the issue was due to slow internet speed and @TalkTalk had advised that you were digging up the cable in the area with the potential for disruption and I wondered if this work had overrun

  • AlistairParkes1 Alistair Parkes (@AlistairParkes1) reported from Richmond, England

    @virginmedia logged out of my ‘Virgin TV Go’ & unable to log back in, I have been unsuccessfully repeatedly trying to reset my password for My Virgin Media, but unable - as keep getting same error message ‘DEF01’ adding ‘try again later’. Can you help me please? 🙏

  • PhilPhenom Phil 🇺🇦 (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia all my services are down again in the KT5 area. Anybody else experiencing problems?

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?

  • Indian_Thriller Jeetesh Luhar (@Indian_Thriller) reported from Iver Heath, England

    Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.

  • stephenpaulreid Stephen Reid (@stephenpaulreid) reported from Hounslow, England

    @simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expectations you may have previously held about such contact.

  • pears0 gonzo (@pears0) reported from Camberley, England

    @virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Bulgenen Rich Goodman (@Bulgenen) reported

    @WiteWulf @virginmedia Classic @virginmedia behaviour. Who cares about customers of 20+ years. Hike their prices to draw in new customers with ridiculously cheap offers. “Important information about your bill” always means “price rises” never “we’re rewarding you for your loyalty”...

  • Fullerrefix Lewis Fuller (@Fullerrefix) reported

    Because @virginmedia are **** , everyone in my house are using my phone data

  • Anthony37421837 Anthony (@Anthony37421837) reported

    @virginmedia I am pissed off with the service I am recieving this has been ongoing since August I got a new router b4 Xmas and still not solved the issue with my speeds I am on the 200 package and I be lucky sometime to get 10- 50mb I tried your centres wait time 1hr wait

  • ant_mills Ant Mills (@ant_mills) reported

    @69polaris69 @virginmedia Unfortunately they’ve cornered the market in my area for broadband speed, don’t care about the tv as I don’t use it. Worst bit tho is the flag out lie in reply to my original tweet denying there is a price increase!! @virginmedia

  • Alexlilbacon lol (@Alexlilbacon) reported

    @LLcomicsRBX i had virgin media wifi it was awful changing to bt saved me

  • stuart_foy foy (@stuart_foy) reported

    @_laynaw Quest 1 at the time, but I've moved on to the Quest 2. Was using the default Virgin Media Business WiFi hub, for my connection, and I had very little issues. RTX card did give me a better experience due to better compression, but GTX970 still did the job.

  • grantmckellar03 Grant Mckellar (@grantmckellar03) reported

    @virginmedia your WiFi seems to go down so much can you actually start to fix it man genuinely so bad

  • Villabird81 jodieromancejunkie (@Villabird81) reported

    Constant WiFi problems all weekend got 2 children trying to do school and college work paying a fortune for @virginmedia to keep not working not good enough at all @virginmedia

  • Kemp9Lucy Lucy Kempster 👱🏻‍♀️ (@Kemp9Lucy) reported

    @virginmedia WiFi keeps dropping out and tv service! Your Website says contact us but you NEVER answer the phone. Twice we’ve called and hung on for nearly an hour for you to just hang up!

  • WildBr3nex Bren (@WildBr3nex) reported

    @virginmedia Hey guys, as of lately I've been getting way less download speed than I've paid for, I'm getting around 100mbps and like less than 5mbps up when I pay for nearly 600mbps down and 35-40mbps up, any idea on whats happening?