Virgin Media outages and service status in Staines, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Wembley, Hounslow, Northolt, Walton-on-Thames, Slough, Brentford, Southall, Ealing, Woking, Addlestone, Hayes, Greenford, Richmond, and Ashtead.

City	Problem Type	Report Time
Camberley	Wi-fi	2 days ago
Wembley	Wi-fi	2 days ago
Hounslow	Wi-fi	4 days ago
Northolt	Internet	4 days ago
Walton-on-Thames	Internet	5 days ago
Wembley	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  jeanne smith (@jeannesmith1) reported 5 minutes ago from Hillingdon, England

  @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

• 
  Lee Neale (@lhntennis) reported 6 minutes ago from Richmond, England

  @virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 14 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 15 minutes ago from Ealing, England

  @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

• 
  Billy Baxter (@will_i_am67) reported 21 minutes ago from Slough, England

  @virginmedia good at persuading customers to stay with them just not very good at keeping promises. Several telephone calls to customer services still not activated request for Sky Sports can't even be certain new broadband speed has been implemented might need to contact @Ofcom

• 
  Billy Baxter (@will_i_am67) reported 22 minutes ago from Slough, England

  @virginmedia Called customer services at 6.30pm yesterday Sky sports now added. Lots of issues with WiFi at same time was on phone unable to load tivo box history appears to of been sorted. We will see in next 14days

• 
  Matt Rose (@mattrose18) reported 25 minutes ago from Camberley, England

  @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

• 
  Oliver Fatyol (@IstvanOFatyol) reported 26 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

• 
  itsnotOK (@itsnotO56763609) reported 32 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️‍🌈🦒 (@TimmyLDN) reported 33 minutes ago from Ealing, England

  @virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.

• 
  Matt Gardner (@FuzzyPixels) reported 38 minutes ago from Slough, England

  @MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues

• 
  Yessi Bello-Perez (@yessibelloperez) reported 40 minutes ago from Ealing, England

  @virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 40 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 47 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 49 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  eamorugby (@HoarseRoar) reported 51 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  simone clark (@iglu_sim) reported 52 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  DimiD (@DimiD35089880) reported 54 minutes ago from Camberley, England

  @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

• 
  Jeff Brown (@fadermonkeyking) reported 56 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  DimiD (@DimiD35089880) reported 58 minutes ago from Camberley, England

  @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ailsa (@Ailsa56202286) reported 5 minutes ago

  @virginmedia why do you make it SO DIFFICULT to cancel and waive the fee - I’ve asked for an extension of time to prove my new address and 5 agents have told me this has been extended- call up today NO - my payment is overdue MAY AS WELL TALK TO MYSELF - take some responsibility

• 
  steveo (@fluffybubbles73) reported 6 minutes ago

  If you are ever thinking about changing internet providers , unless it’s the only one left in the world never ever get @virginmedia it’s customer service is worse than awful

• 
  😊🎬🎥🔴Mark Anthony🔴📺📷😊 (@leolionmark) reported 8 minutes ago

  @GGNDRiRock @virginmedia Had to go to apps and sign in again, what am i paying @virginmedia for to avoid all this crap!

• 
  Kerrie Reid (@MrsReidteaches) reported 10 minutes ago

  @virginmedia @O2 I just want to speak to a real person about my locked account but can't get past the first part of automated phone service 🤬 not impressed. Who can help please?

• 
  Melvyn Malloch (@melvynmalloch) reported 10 minutes ago

  @virginmedia connected to your network yet they worked perfectly with @TalkTalk without any issues. It's so frustrating

• 
  Ben (@Benji_adams1) reported 12 minutes ago

  @kellyj70 @virginmedia Is yours still down? I am also in the PO6 area.

• 
  Belle BTE (@barbzinsa) reported 13 minutes ago

  @virginmedia Broadband is down in Richmond Hill TW10, do you know how long it will take to fix the signal?

• 
  Philip todd (@Twobobtodd) reported 14 minutes ago

  @virginmedia ive now spoken to three of your customer services team over the last few days to confirm at the end of my contract which was 31 May I wanted all my tv package to be ceased and broadband services to be reduced to 350mb on a rolling contract...tv still working!!

• 
  Polgara (@Polthesorceress) reported 19 minutes ago

  @virginmedia been a customer since 2006, why is your service getting worse 2nd time in 2 weeks I've been left with no broadband for the whole day.

• 
  Tam (@Tamd536) reported 23 minutes ago

  @virginmedia My in-laws have had no tv,internet or landline service since Friday as a result of a vandalism at their home address which was reported to police. An engineer attended yesterday and reconnected the main box outside their house but stated that another engineer would