Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Camberley, Ruislip, Slough, Aldershot, Farnborough, Ashtead, West Molesey, Southall, Harrow, Ealing, Brentford, Leatherhead and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
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| Hammersmith |
Internet | |
| London |
TV | |
| Hammersmith |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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flitestar-travel
(@FlitestarT) reported
from
Hounslow, England
@virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k
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Maria Ann Mole
(@MariaAnnMole1) reported
from
Kingston upon Thames, England
@virginmedia you tube is not loading. Seems like a lot of people are having this problem
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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Gary Smith
(@smithsterbloke) reported
from
Bracknell, England
Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
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Ben Evans
(@IamBenEvans) reported
from
Windsor, England
Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
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Please Social Distance
(@6ft1tonsoffun) reported
from
Burnham, England
@virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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ɴᴀɴᴄʏ🇦🇫☬
(@NancyLangani) reported
from
Hounslow, England
Feel sorry for those with virgin media. They’re ripping u off with shitty signal
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Mark Bell
(@markjamesbell) reported
from
Tattenham Corner, England
@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!
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Steve Tran
(@Chihao) reported
from
Hammersmith, England
Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TR7
(@Taimoor05435737) reported
@virginmedia This is not a case of auto compensation!! As you knew of issue but failed to notify customers and act upon it. Furthermore when I notified you, you agreed to look at some form of compensation but later turned on your own promise! !!
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Jozey Wade
(@dozeyjozey) reported
@virginmedia People on my estate have reported & sent a link for me to report (provided my Virgin) which I have done. It wasn't this link though - this is just a link to runs tests - which I have done multiple times and it was never helpful.
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Dakota Super Spectacular Megazord ******* NSFW
(@ArcanineDakota) reported
@virginmedia I don't actually know where my box is. I put it away when I first joined you guys as I didn't intend on using it. So is there no way to put the thing through on your end? If not I'll just have to cancel the contract I feel. Shouldn't have to do this to get what I'm paying for.
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Jackie
(@jackie4htfc) reported
@virginmedia Thanks for that and I will do so if I continue to have problems before the end of my contract.
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georgie
(@gdawes00) reported
@virginmedia So upgrading your package online is an option but not cancelling? Writing official complaints to the complaints team - no response! Your complete negligence to customers who want to leave your services is so bad. Especially in the Financially strained times were in
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TR7
(@Taimoor05435737) reported
@virginmedia Don’t send me this when clearly there is no mention of this issue on your link!!! Deal with the issue or admit to all Virgin customers you do not care about lack of service or inconvenience at all and profits matter over customer care and service!!
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Dakota Super Spectacular Megazord ******* NSFW
(@ArcanineDakota) reported
@virginmedia That is so arbitrary. If I cancel the TV part I'll have to pay more than I am for it now. Thanks for the help anyway.
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Ruth Bertram
(@exhosty) reported
@virginmedia No it doesn’t help. I have not received a final bill even though I have given my COA. It’s 19 days past. I gave 30 days notice at the beginning of January. The contract ended on 13 Feb. I just called and was told they will send my cheque 45 days after 13/02.
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never ask for help coz without permission off god
(@R79177213) reported
@virginmedia Plz forward my msz to me Branson he is the only one person in this world who take all money then go God home without money he not died never help anyone
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TR7
(@Taimoor05435737) reported
@virginmedia Don’t send me a link when your colleagues laugh on call that we won’t compensate for a remote despite it being your error and was a known fault! Explain here what I will get back for 3 weeks of disrupted service and your inability to let us know about the issue!!