Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Staines come from postal codes TW18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 03/29/2026 08:05

March 29: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Bracknell, London, Slough, Hammersmith, Hounslow, Southall, Greenford, Wembley, Ashford, West Byfleet, Camberley, Uxbridge, Feltham, Hayes and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomBracknell Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomSlough Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • MisterBoote Neil C Boote (@MisterBoote) reported from Ealing, England

    So our education system & business activity now utterly reliant on solid, fast, reliable internet service that market consistently fails to deliver. @virginmedia down again this am. Time for state to take control of this crucial, strategic infrastructure. Really is a joke ATM.

  • Goldenlocks Estelle Levacher (@Goldenlocks) reported from Richmond, England

    @virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia LS, just tried to send a text to your CS and the number is invalid. Is this a scam? @virginmedia charging £49.50 for a worse service than ever before and no working landline.

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?

  • jamesifoster James the Electrician ⚡ (@jamesifoster) reported from Spelthorne District, England

    @virginmedia Our Internet is down TW18, Staines-upon-Thames

  • davidjpoole1 davidjpoole (@davidjpoole1) reported from Richmond, England

    @virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.

  • whealie Chris Wheal (@whealie) reported from London, England

    @virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.

  • EmsAlice Ems ☾ (@EmsAlice) reported from Bracknell, England

    @virginmedia We managed to get through to your team on the phone yesterday and they said they will call us back. It started working again yesterday evening but it’s an on and off problem we have had for weeks so needs looking into properly which I hope will happen soon.

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England

    @virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.

  • paulineayres PaulineAyres-S/W (@paulineayres) reported from Blackwater, England

    @virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing

  • Vibroseis Kelvyn Taylor (@Vibroseis) reported from Egham, England

    Virgin Media is down, so guess I’ll have to spend my leave reading books and playing guitar.

  • EmsAlice Ems ☾ (@EmsAlice) reported from Bracknell, England

    @virginmedia It’s now been more than 48 hours and once again our catch up services and virgin media store is down and unavailable ... this time with no known local issue. What am I meant to do?

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Can I please DM you on this issue?

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?

  • mikeperrin58 mike (@mikeperrin58) reported from Egham, England

    Anyone having trouble with Virgin media broadband or is it just me ?

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • health4_living Norbert Henriette (@health4_living) reported

    @virginmedia I have had terrible lagging Broadband issues and have tried to call virgin media held on for an hour got cut off. Tried again for another hour got cut off not impressed this has been okay going may switch to BT

  • apmilnes Paul Milnes (@apmilnes) reported from Armthorpe, England

    @virginmedia How many different contact methods do I have to try?? You’re the third method (phone, text, Twitter)& you too won’t/can’t help....

  • jadabel_ jada j. (@jadabel_) reported

    Two days later still on hold waiting for @virginmedia to fix my tv. Seems like there’s time to tweet back but nothing else 😪

  • keiganaitchison keigan aitchison (@keiganaitchison) reported

    Ryanair 110% worst customer service I have ever seen .... even worse than trying to talk to virgin media er the phone

  • glass_o_whisky billy bob (@glass_o_whisky) reported

    @virginmedia keep getting error code s101 and only loading channels to 16%, connected via wifi but it’s not working. Help please? Been on hold all day

  • Alang_46 Alan Gardiner (@Alang_46) reported

    @virginmedia at the moment the service in the AL2 area is substandard, with upload and download rates well below the promised level of 10/100 except very early and very late. so the fault is with you. Other users in the area confirm the problem

  • BtWright2 Ben Wright (@BtWright2) reported

    @virginmedia We are not able to use the app as we have a Hub 4 router and it’s not supported. The problem is not the black spots, the problem is that the connection drops out every two secs and has high latency. You need to send us someone who can fix the issue or give me a call to resolve.

  • Nkelly400 Nkelly (@Nkelly400) reported

    @virginmedia the light on my horizon box wouldn’t turn on and now it’s red. Are servers down or something?

  • Max_B_Shepherd Max Shepherd (@Max_B_Shepherd) reported

    @virginmedia complained about my internet service last week, got sent a new box. Got an Ethernet cable wired up to console. WiFi goes and I lose connection and Ethernet goes offline too??

  • JKa2ma Johnson Katema (@JKa2ma) reported

    Made a huge mistake joining @virginmedia broadband. They have the worst customer service and broadband connection you can get. I will be going back to @SkyMediaUK or another provider.