Virgin Media outages and service status in Staines, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 0 outage signals in the last 24 hours around Staines, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 28, 12:22 PM GMT+1.
- TV (53%)
- Internet (31%)
- Wi-fi (11%)
- Total Blackout (3%)
- E-mail (2%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Southall, Ealing, Woking, Addlestone, Hayes, Walton-on-Thames, Wembley, Northolt, Greenford, Richmond, Hounslow, Ashtead, Epsom, Camberley, and Feltham.
| City | Problem Type | Report Time |
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Wi-fi | 2 days ago |
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2 days ago | |
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Internet | 2 days ago |
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Internet | 3 days ago |
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TV | 3 days ago |
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Wi-fi | 3 days ago |
Nearby cities with recent reports
3 recent signals
2 recent signals
2 recent signals
2 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️🌈🦒 (@TimmyLDN) reported from Ealing, England@virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.
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Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England@virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England@virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update
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Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England@virginmedia Thanks, John. No they didn’t confirm. All they said was that the issue *might* be fixed by August 2nd, which as you can imagine is far from ideal. Meanwhile, I’m also being charged a full month despite not having a reliable connection for over a week.
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Cameron🏴 (@CRJG_) reported from Bracknell, EnglandHuge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account
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Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
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itsnotOK (@itsnotO56763609) reported from Spelthorne District, England@virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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jrd1982 (@thefitebegins) reported from Hillingdon, England@virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?
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John carroll (@Johnboy82903002) reported from Brentford, England@virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help
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Tim Hole (@TimHole) reported from West Molesey, England@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
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Staffora (@staffora) reported from Kingston upon Thames, England@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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eamorugby (@HoarseRoar) reported from Slough, England@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
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jeanne smith (@jeannesmith1) reported from Hillingdon, England@virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?
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Geoff Rogers (@GeoffRogersEU) reported from Hersham, England@virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…
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Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lyndon (@lyndondp) reported@britfoodfinder @Benleo @virginmedia 29 days on and still account is locked. Had a reply to my oncoming complaint a week ago saying it would be unlocked in 3-5 working days from 18th May. Another 4 weeks and an official complaint to OFCOM will be going in if still unresolved
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Jane 🩵Reform party member🩵 (@JaneODwyer20) reported@irishdec316 @PeteUK7 @virginmedia You nasty piece of ****, get a life.
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CarryOnGemma (@CarryOnGemma) reported@virginmedia this has gone beyond the pale now. You already know all the issues my dad and I have had for, well, weeks now. Dad had all his recordings deleted and now his new recordings are recording and now he’s watched part of something he can’t go back and watch it because it says the recording has failed. This has happened on every recording. It seems to record fine then changes to failed. Get this sorted and get the broadband sorted. How @Ofcom isn’t all over this I don’t know. Pushing people to take the V6 and then a year later this happens. Shocking.
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Miles (@milesc2003) reported@virginmedia due to last nights thunderstorm in WS14 the fiber broadband had been down since 3am. Spoke to a human at 8:30am who said they are waiting for an update. No internet for 9 hours for many people who WFH. Any updates would be appreciated
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Andrew Morrison (@mozrover) reported@virginmedia broadband is off again 3rd time this week showing a outage again,not good this
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Corax (@Refan80) reported@virginmedia An update on what has gone wrong on your network would be a good l, my wife and I have lost a day's work each and my father who is recovering from a hip operation is now threatening to use DVDs as the TV isn't working, this means he would need to get onto the floor to use them.
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glazersout (@siralexisared) reported@LucyProxxyfox @O2 @virginmedia Good luck with a complaint Lucy, mine is nearly 5 months old after O2 cancelled an iwatch contract incorrectly and stuck an arrangement to pay on my credit file, which stays for 6 years. About to go to the ombudsman
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JC (@SaffaJC) reported@ghotographyuk @virginmedia You can’t get help, virgins customer service team are incapable of doing their jobs correctly and to be honest they just dont care
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Jane (@janethebuell) reported@PeteUK7 @virginmedia Same problem with @skytv. Told them mum had died & wanted account closed. They said "we cannot close the account, we need to talk to the account holder". I repeated she died. I gave up, sent the equipment back & ignored the flurry of demanding emails. Very distressing.
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Stewie (@Dudley1976) reported@PeteUK7 @virginmedia @skytv are just as bad. My mum was recently trying to cancel the contract in the name of my recently passed father. It was when they asked to speak to the bill payer that the formal complaint was made…