Virgin Media Outage Report in Staines, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, West Molesey, Slough, Wembley, Ealing, Southall, Aldershot, Leatherhead, Hayes, Egham, Twickenham, Camberley, Hammersmith and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
-
Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
-
soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
-
Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
-
Anthony Cohen
(@ukwip) reported
from
London, England
@virginmedia Area issue. Fix by 12 July 4:50pm
-
Margareta Dovgal
(@Margare7a) reported
from
Hammersmith, England
Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!
-
Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
-
sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
-
James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
-
lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
-
Jack Faulkner
(@jackjfaulkner) reported
from
Hounslow, England
@virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.
-
Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
-
Michelle McGrade
(@MichelleMcGrade) reported
from
Brentford, England
No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!
-
soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
-
aamer habib
(@aamer74) reported
from
Maidenhead, England
@virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service
-
Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
-
aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
-
Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
-
Veronica Mitchell RD
(@AbFitNutrition) reported
from
Richmond, England
It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
-
Chris Scoffield
(@chrisscoff) reported
from
Bracknell, England
@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Scott Campbell
(@Scottc2511) reported
@virginmedia I need to cancel, you won't answer the phone or respond to the chat messages, so I'll just cancel the DD mandate. This is the only way I can inform you
-
nicholas yee
(@nicholasyee12) reported
@virginmedia Furthermore to this when someone ends up dead or critical in hospital, that’s when you learn when it is too late I don’t want to be a virgin, and I said this from the longest while possible I’ve moved over to sky and hopefully they have better customer service @BBCNews @itvnews
-
Larson Croft
(@LarsonCroft) reported
@virginmedia Doubt they will call back tbh ! Been a while now don’t take that long to reboot surely ! You need to install my service the pre pull has been done and I’ve been without internet for too long now ! I need it installed today or tmo
-
Gussatron
(@garethdrake) reported
@virginmedia Asked for a manager to call me but he was reluctant to commit. So called your helpline and got though after 45 minutes. Started explaining but got cut off! No cal back. Just want to know what’s happening! Whole house does t work without wifi. Lights, locks, tv… poor planning 2/
-
James Hope
(@JamesHope1990) reported
@virginmedia Also why can I not message you my issue and you log it for me? I have covid at the minute and the last thing I want to be doing is talking on the phone
-
David Mat
(@DavidMa51132309) reported
@virginmedia Hi there. It s not me who wants to cancel but my friend who is 90 years old and moving out. He actually spoke with two virgin media staff on the phone only after 1 hour and 27 minutes waiting and when he said he wanted to cancel for some misterious reason the call was cut. Twice
-
Susan Sage
(@Swimminggeek) reported
@virginmedia re #virginmobile you have forced me to change my sim well it DOES NOT WORK I rang you twice now my old service died tues. Cannot make or receive calls etc with new sim you wont answer calls now ADVICE i need these services I paid for them 2 days now
-
Chris Patten
(@ChrisPatten2) reported
@virginmedia that isn’t the point at all. Several appointments have been missed, but I am the landlord and I just want it removed. If I had known that physical disruption of my property was involved I would’ve never given permission. My address is 138 Hall Lane RM141AL 07857500705
-
chrisof1892
(@chris1892) reported
@PaulNic_Journo @virginmedia @skytv Aye. They’re all as bad as each other. Mate sorry to hear about ya dad by the way.
-
Kuljit Sanghera
(@SangheraKuljit) reported
@virginmedia Thank you the advice and another waste of an hour, but I would rather cancel my dd and have you need something from me, rather than the other way round as virgin are useless at listening or helping. 4 times you have just hung up the phone. Its rude