Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Wembley, London, Southall, Camberley, Slough, Hammersmith, Hayes, Addlestone, Leatherhead, Bracknell, Ashtead, Kingston upon Thames, Hounslow, Ealing and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| Southall |
||
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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eamorugby
(@HoarseRoar) reported
from
Slough, England
@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Ealing, England
@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
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Sharon Leaver
(@leaver_sharon) reported
from
Bracknell, England
@virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor
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simone clark
(@iglu_sim) reported
from
Kingston upon Thames, England
@virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking
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James Brown
(@JammieBun) reported
from
Hillingdon, England
Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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mara penzo
(@magma62) reported
from
Brentford, England
@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashley Brook
(@brook1202) reported
@virginmedia No, it hasn’t been right since the 1st bill. U offered me a WiFi extender free of charge. You have messed my bill up ever since, I have to phone every month and it’s still not sorted. 1of your team said he had to cancel my DD to get my original price & didn’t reset it up!
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Will Alexander
(@WillAle69881479) reported
You can always trust @virginmedia to have horrendous customer service! It's almost like it's intentional so you just give up. You want speed then yep, you want customer service then nope, run for the hills
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JSB
(@Jackie_Colin_B) reported
@virginmedia tv not working for days. If I switch channels then lose signal. No info on what’s going on expect on phone says there’s a complicated problem. Want to watch world cup🤬🤬🤬
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Phil Aldridge
(@PhilAldridge5) reported
@virginmedia No I am not going through drama of complaining- customer service something to be desired - will just leave and advise others
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jim ramsden
(@jimleeds) reported
@virginmedia Absolutely nothing,no one could give me a parcel id or tracking number,yodel say they havent got anything for me,bt have said they woll match the speed,for £40,no fees,its a no brainer,shame as im a loyal customer
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Rich
(@lumpyelfring) reported
@virginmedia The connections are fine as is the internet when this happens. We only seem to experience this with Dave as when it happens sometimes it is so bad we give up trying to watch and change channels and other channels are fine
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TD
(@tamdouglas) reported
@virginmedia Hi, I am having issues with incoming calls on my landline which goes through my hub 5. As soon as I answer it cuts off. All outgoing calls are fine. Can you please advise… thanks
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MrsBizz - She/Her
(@MrsBizzleBeard) reported
@virginmedia Hi, I can’t seem to find out when I’m due a mobile upgrade. I used to easily be able to check via the app but that doesn’t seem to be an option anymore. Can you help?
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Mhairi
(@Mhairi57053479) reported
@virginmedia WiFi keeps stopping and need to restart router the last 2 days, what is going on with the service?
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Yolo_McNuggins_too
(@yolo_mcnuggins2) reported
@virginmedia @NetflixUK Hey @virginmedia , I've been waiting to speak to a customer agent to cancel my account since 4:24pm - it's now 6:42pm. Nearly 2 1/2 hours and still no reply. Your customer service is absolutely atrocious.