Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Maidenhead, Aldershot, Woking, Southall, Epsom, Feltham, Barnes, Ealing, Wembley, Slough, Walton-on-Thames and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia can you sort your service out please, fourth or fifth day in a row now wifi has dropped 2/3 times a day for the whole street
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Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia did it the other day i don’t remember im afraid, since it’s an intermittent problem it’s hard to reboot it before it’s come back on
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james dunn
(@jdunnlondon) reported
from
Ealing, England
@virginmedia And it’s down again! @virginmedia this keeps happening
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John David
(@johnedavid) reported
from
Egham, England
Outraged! Spent 1 hour on the phone trying to sort out an order for two @virginmedia mobile phones. On top of 2 hours yesterday. Still not resolved, and can’t cancel the order without passing me on to a third customer service agent. Worst service ever! #virginhatecustomers
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ed moses
(@edmoses) reported
from
Harefield, England
@LouLouMason @JolyonMaugham @virginmedia I have had that issue all though lockdown.
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@VMSolutions_ I emailed you 3 weeks ago to get a broadband upgrade (as you would not take phone calls). I now have a letter from Customer Resolutions asking me to call, and the phone number provided “is not supporting voice calls”. @virginmedia is SO USELESS. PM me!!!!
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia what’s actually wrong with your advisors twice this morning I’ve spent over 25mins on the phone and for your advisors to hang up on customers and think that’s not going frustrate customers when you can’t train them accordingly!
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@virginmedia It is all plugged in but every day when it gets hot it stops working and does not come on till the late evening and in the morning it’s the same back to not working
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martha robinson
(@martharob1) reported
from
Richmond, England
@virginmedia as a key worker, delivering Teams lessons online, I would expect any broadband issues to be responded to immediately. Sadly, this has not been the case; despite repeated complaints about the broadband dropping out mid lesson, you have not resolved the issue.
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
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ruthless
(@chopper2fit) reported
from
Bracknell, England
@virginmedia I would never ever recommend your broadband service to anyone !! Constant issues! Came back to you from sky as was promised a much better service !! Guess what it’s worse than ever
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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Russ
(@rusblake) reported
from
Hillingdon, England
The real breaking news would be if they didn’t go down for a solid 3 months.... this ‘news’ seems to be be every other day #virginmediadown #virginmedia
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John David
(@johnedavid) reported
from
Egham, England
I’ve been a @virginmedia customer for years, and now feel foolish for suggesting that my wife and daughter use Virgin after their contract with another company expired. Not sure I can face contacting them again tomorrow. #completelashup #awfulservice #virginhatescustomers
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@mnorris76 @virginmedia Get rid they are useless. Switched to sky and never looked back
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martha robinson
(@martharob1) reported
from
Richmond, England
@virginmedia No change. This has been going on for weeks and each time we call, we are fobbed off - no one seems to want to help.
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia Can you send me customer service email address?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tessa Reed
(@Reed1998Tessa) reported
@virginmedia After 2 hrs of different phone calls yes. And resolved. Person who sorted it was very helpful. To increase price's absurdly like you have was stupid and created lots of work for your team. Dalaries don't go up to cover costs.Look after existing customers then good news spreads
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💋
(@PartakeAndMake) reported
@somelikeittepid @TOTPFacts @virginmedia Seriously considering the same. Non-stop issues with the transmission yet they have no problem taking my money every month, without so much as an automatic discount for constant bad service.
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John H1964
(@JohnBhoy1964) reported
@virginmedia A Virgin Media bill. I have tried all day for 5/6 hours without any success and would like to speak with your customer service team on this matter.Can you advise me on the best way of contacting. Thanks for your assistance with this matter. Regards,
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Dazz285
(@Dazz285) reported
@virginmedia Already spoken to them that's why I said I was advised by Customer Services....
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Craig
(@nordyteacher) reported
@sgraIRL @mjc0ughl4n @iamjameslumumba And if I don’t like the content on one particular channel on sky, I don’t cancel my subscription and go to virgin media… I change the channel (and maybe don’t watch that channel anymore.)
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Nick Cotton
(@WellyInTheMud) reported
@virginmedia “Your best to help”, would have cleared this up, let’s say, two days ago. Your nearly best, would be to engage, or at least bluff your understanding. Your arright best wouldn’t have me chasing you like this. Your absolute worst…is just now asking me what’s wrong.
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Dan
(@DanLiv2000) reported
@virginmedia every Friday night, no broadband service!!!😡😡 what the hell am I paying for????
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Daniel Herrmann
(@herrmann14) reported
@virginmedia Seriously you must have the worst customer service team in the world! Endless phone calls, packages being messed up, contracts changing/upgrading/downgrading! All I wanted to do was renew my current package! This needs sorting 🤬🤬 #poorcustomerservice #awful
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JanLu 🇪🇺🌹🐝🌱🍷🥾
(@Janet_Greaves75) reported
@virginmedia Friday night viewing and entertainment curtailed by complete failure to get any internet. Is this just us or is there a problem in Swindon (again?)...
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Rupert and Sammy the Cats and Mom
(@bar59168089) reported
@virginmedia need to contact you to discuss options following your latest price increase Cannot get through Appalling “service” how can you rectify this