Virgin Media Outage Report in Staines, Surrey, England
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The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Tadworth, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 3 hours ago |
|
Slough
|
Internet | 7 hours ago |
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Ashtead
|
Internet | 12 hours ago |
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Hammersmith
|
Internet | 14 hours ago |
|
Hammersmith
|
Internet | 22 hours ago |
|
Wembley
|
Internet | 1 day ago |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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One Paved Court (@OnePavedCourt) reported from Richmond, EnglandPlease can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.
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flitestar-travel (@FlitestarT) reported from Hounslow, England@virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k
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Neil Milliken (@NeilMilliken) reported from Cobham, EnglandCan you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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Najm Khan (@rohaaminho) reported from Farnborough, England@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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ɴᴀɴᴄʏ🇦🇫☬ (@NancyLangani) reported from Hounslow, EnglandFeel sorry for those with virgin media. They’re ripping u off with shitty signal
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David Clark (@DavidClark38) reported from Richmond, England@virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!
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Najm Khan (@rohaaminho) reported from Farnborough, England@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Neil Milliken (@NeilMilliken) reported from Cobham, England@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
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Richard Bristow 👨🏫🙋♂️ (@rjbmus) reported from Kingston upon Thames, EnglandTrying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
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Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England@virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome
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gary marshall556 (@GMarshall556) reported from Ashtead, England@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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Mark Bell (@markjamesbell) reported from Tattenham Corner, England@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
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Matthew John Earley BBC (hons) (@o0MattE0o) reported from Hillingdon, England@virginmedia Internet is down and you telling me to book a engineer, are you joking me... it just dropped a 9:00 this better be fixed as I 100% need to to do my job working from home safely under government guidelines.
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Please Social Distance (@6ft1tonsoffun) reported from Burnham, England@virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help
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alex barnicoat (@BarnicoatAlex) reported from Chertsey, England@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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Kat P (@KateProudman) reported from Richmond, England“I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness
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Catch Me If You Cancer (@catch_cancer) reported from Maidenhead, England@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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Dr Tom Moore 🏳️🌈 🇪🇺 (@Theoryjoy) reported from Kingston upon Thames, England@virginmedia It couldn’t happen at a worst time. Last time it was down there days and was completely confused by the statutory compensation scheme.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mrs ziyech (@itsprxya) reportedomd virgin media can suck my toes this is the worst my wifi has ever been wtf
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Mark (@MarkNotagovbot) reported@virginmedia Another day wasted trying to contact Virgin media. Last time was trying to get through by phone, this time it was waiting for response on messaging service. My installation was completed today ( 3 weeks late) The cable just comes out of the wall. Help!
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Phil Foulkes (@G7OEA) reported@biglesp @virginmedia @cjdell Are virgin media asking to you tell THEM there is a on THEIR network?
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Annette_at_home (@Annette_at_home) reported@virginmedia Your service is atrocious -I am paying £40 a month for 1.5 download. Get in touch!!!
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Finton Worsnip (@toniusward) reported@rajgillwho @virginmedia Same 0730-1930 daily since 19 nov. Estimated fix date now 30 nov, no warning, no apology, status check says ‘no known issues! They say is not a faiult but improvement work #virginmediadown
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Sam Sugarman (@sam_sugarman) reported@virginmedia I have never experienced such terrible service from an internet provider in my life. 1. Since we joined in September, we've had at least 2 full days of no service at all (in the middle of lockdown!) and when we have had service, its been slow at best...(cont)
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Karly Appleby (@Karly_1979) reported@virginmedia I’m losing the will to live. Paying full price and getting rubbish service. Internet continually cutting out. Been told numerous times engineer coming out and still nothing. Hours on phone messages on app waiting days for replies then getting cut off 🤬🤬
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Mark J Denn (@markjdenn) reported@virginmedia been trying to get someone to sell me a booster for my broadband HELP chat and call back obviously not working
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vicky (@johnston_vj) reported@virginmedia We’d love to having signed up with virgin on 21/10; however despite one engineer visit you’ve still not connected us to your service. Currently, we are being charged for a service which is not being delivered. All attempts to contact, and complaints, have not been answered.
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Dermot Bolton (@CheeseSlices) reported@davidjwbailey @virginmedia We only get broadband from @virginmedia now. Money saved goes on service subscriptions that we actually want.