Virgin Media Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Harrow, London, Ealing, Camberley, Chertsey, Hounslow, Acton, Slough, Walton-on-Thames, Wembley, Kingston upon Thames, Farnborough, Hayes, Bracknell and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Internet | |
| London |
Internet | |
| Ealing |
Internet | |
| London |
Phone | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
marife narito
(@shiken93) reported
from
Spelthorne District, England
what’s happening to our internet Virgin media on & off service 😂
-
Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
-
Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
-
Harry Gillmore
(@HarryGillmore) reported
from
London, England
Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
-
Bloor
(@alexbloor) reported
from
Bracknell, England
In case it affects you looks like virgin media are currently having problems.
-
Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia The website is not working, service has gone down again (4th time today)
-
Paul Farmer
(@PaulFar47747735) reported
from
Kingston upon Thames, England
@virginmedia Down again!!
-
Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
-
Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Hillingdon, England
Oh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
-
Paul Saunders
(@PSaundersCFC) reported
from
Epsom and Ewell District, England
@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
-
Russ
(@rusblake) reported
from
Hillingdon, England
With all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
-
Ricky Tanner
(@ImmortalTanz) reported
from
Epsom and Ewell District, England
@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
-
Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@Bluebird_7777 @virginmedia Cancel your direct debit. And when they call you - ask them to fix your box
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
-
Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
-
Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Martin King
(@MartinK64591898) reported
@virginmedia She called the customer help line this afternoon to arrange moving her broadband to a new property. Went through to the department to arrange moving the service from her current property to be told that she would receive a text message which she did then about a dozen text
-
Jamie McEwan
(@JamieMc76633051) reported
@virginmedia It's a bit of a poor show the online tool is making me wait another full 24hrs to fail again before it will allow me to book the inevitable engineer call.
-
Martin King
(@MartinK64591898) reported
@virginmedia Messages later after confirming her address she asked if she could speak to someone on the phone as it was easier for her rather than text only to be told she can only arrange the move by the text message service
-
Jason Hart
(@jman2k) reported
@virginmedia It’s the fact that Customer Service says they will call you back and don’t.. An engineer was booked also for today and then ohh sorry nope that’s now Thursday and I’m still waiting for someone to recognise my complaint from nearly a year ago..
-
World Peace
(@RCTurbineJet) reported
@virginmedia When will you fix my internet? It said it will be fixed by 21:50 but it’s still not working. When will you fix it?????
-
Jake Tufts
(@jake_tufts) reported
@virginmedia your WiFi isn’t working in Guildford area, fix it please.
-
Marcus Jones
(@MarcuscusJones) reported
@virginmedia Hello again, I called the service status about it and they said my postcode area was experiencing issues and they were trying to fix it, but it was a difficult fix. SE5 is the area, are there any updates on this?
-
Ben
(@benr_1985) reported
@virginmedia what is going on with your broadband? 3 times in a week now, no internet? And estimated fix is tomorrow at 16:00???
-
Aaron
(@Aarondonegal) reported
My Virgin media is down since early afternoon. Trying to get to speak to a physical person is impossible all I get is on line not which is ****. Wonder whether it's Tim to think about changing over to other providers. At almost £70 month for basic TV and broadband it's not great
-
Glynis Walsh 💙
(@Glynis_Walsh) reported
@virginmedia why does this box always decide to reboot just when I sit down after a long day to watch a program!? 🤬🤬🤬