Virgin Media Outage Report in Staines, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Richmond, Wembley, Woking, Hammersmith, Northolt, Camberley, Harrow, Hounslow, Hayes, Maidenhead, Egham, Uxbridge, Southall and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Richmond |
Internet | |
| London |
Internet | |
| Wembley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
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Stephen Reid
(@stephenpaulreid) reported
from
Hounslow, England
@simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expectations you may have previously held about such contact.
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Duarte Mendonça
(@DuarteMendonca) reported
from
Hammersmith, England
@virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.
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Phil 🇺🇦
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia all my services are down again in the KT5 area. Anybody else experiencing problems?
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?
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Phil 🇺🇦
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia can't speak to an agent re no services. I've keep being sent a link via text, utterly hopeless. ALL services are down in KT5 area, no TV or broadband
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
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Helen Hermant
(@HellsBellsLdn) reported
from
Richmond, England
@virginmedia Sorry I had absolutely no signal. Please can someone start a chat now? Thank you
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
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Nick
(@docklobster) reported
from
Hillingdon, England
Is my PC unusably slow because #Windows11 has screwed it or because @virginmedia are still messing with the local fibre network or maybe both? Either way I'm having a #technightmare #techfail
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
@thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
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Jeetesh Luhar
(@Indian_Thriller) reported
from
Iver Heath, England
Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.
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Nick
(@docklobster) reported
from
Hillingdon, England
@virginmedia I was unable to use the same website on tablet or laptop - the website owner said the issue was due to slow internet speed and @TalkTalk had advised that you were digging up the cable in the area with the potential for disruption and I wondered if this work had overrun
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Internet down in KT12. Any idea when it will be fixed ?
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Mark A. Keller
(@MarkAlexKeller) reported
from
Hillingdon, England
@ThreeUKSupport So does it only work when Three Wi-Fi is available? On Virgin Media it always asks me to login then says it should have logged me in automatically.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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tipz
(@BossTipz) reported
Virgin media internet is just as bad as Sky because what is this
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MagicSparkle
(@MagicSparkle10) reported
@virginmedia Hi - my landline has been down since 8am. Your system status keeps telling me there is no issue in my area, but I have no dial tone and can not receive calls. I have a telecare system linked to my line which is essential for my elderly mother - can you help?
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Jay D P
(@jrpdp) reported
Had a call from @virginmedia trying to keep me as a customer as I have just cancelled my "rolling contract". When I was asked what I wasn't happy with the caller didn't like what I had to say about being ripped off and hung up on me. Typical shocking customer services. #bye 👋
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Dominique
(@nearly5ft) reported
@virginmedia Phone connected to a local network w strong signal. I’ve received text messages from VM confirming I’m in Aus and confirming my request for roaming but days later I still cannot make calls or connect to the internet.
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Suj Subs
(@sujsubs) reported
@virginmedia need some clarity with broadband set up as a new customer - no help from your call centre or chat bots. Suboptimal. How can I actually speak to a representative?
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Dominique
(@nearly5ft) reported
@virginmedia So there’s no option to to get my phone working? You don’t offer customer support and I can’t call customer care because my phone isn’t working. A dead end with absolutely no help.
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Grody🔞
(@pickled_tinker) reported
@vmbusiness sort out your call centers. I am getting sick and tired of picking up a call to be hung up on from you. This is now amounting to harassment and I will be lodging a formal complaint. You waste time from my day and you're making me very angry.
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Charly Jamieson
(@AmbervaleJet) reported
@virginmedia , hi , I changed provider in Jan but was still billed so after speaking to an operator she raised a dispute and was told that someone would phone and discuss but it’s been over a week and no phone call , can you help ??
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Jayne Louise 💙
(@Jaynelouise1970) reported
Virgin media are crap over 10 yrs as a customer they send a message saying I'm going be cut off, I paid 2 weeks ago, enquired about reducing channels as I have discovery+ etc I can lose channels except free view saving 33 a month guess I'll be leaving
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Charly Jamieson
(@AmbervaleJet) reported
@virginmedia Don’t know if still connected as I changed provider , already paid for one months service that was cancelled and your saying wait 28 days and another payment taken out my bank before you attempt to resolve ?? Can’t cancel DD as I need it open to receive refund