Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Kingston upon Thames, Maidenhead, Uxbridge, Northolt, Hounslow, Ealing, Southall, Farnborough, Richmond, Woking, Camberley and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Wembley |
Total Blackout | |
| London |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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David Clark
(@DavidClark38) reported
from
Richmond, England
Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@virginmedia absolutely appalling service recently like this customer
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
@virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia where do I get help, says access denied on my virgin hub
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia how do I cancel my contract with you. My broadband is constantly going down and for the price I pay your services are not worth it especially as i am on limited money. So I am looking at going to sky thank you
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia impossible to get through to you; report a fault at area reference 20 ... few of my neighbours have the same problem
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「Ben Ⓥ」
(@benrobart) reported
from
Hammersmith, England
@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.
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David Charles
(@actordavidc) reported
from
Richmond, England
@virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.
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Paul B Toovey
(@paul2v) reported
from
Hillingdon, England
@virginmedia my mum is trying to sort her mobile as she has a sim free phone and wants a bank sim to continue using her existing number in her new phone apparently your customer services were rude to her and put phone down on her
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jasmine J♥
(@jasminejud) reported
@virginmedia Hiya Please Can You DM me regarding Broadband Not working AT ALL after a week of having it installed :)
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Erin Bethannie💘
(@erinmcnally171) reported
@virginmedia get your ******* **** together, at this rate we’re just paying a donation 🥴🥴
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Mike Furness 💙
(@TheFirstNuomics) reported
@virginmedia No - wasn't prepared to waste another hour on the off chance someone might contact me. Perhaps it's time to bring back the call back service so when long queues, can leave number to be called back on instead?
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Ben Spiers
(@benmarcspiers69) reported
@virginmedia I’m trying but I’m burning through a months worth of data because my ISP is a bit crap which is making me a bit sad. Who do you have internet with SB? Do you have any recommendations?
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Graham McMichael
(@grahammcmichael) reported
@virginmedia Also I explained to the agent that the Virgin media cable has been installed in the far corner at the front of our house (before we moved in). This means we can't get our router in a central location and is the most likely reason for poor coverage towards the back of the house.
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Jay Smith
(@jay_bcafc) reported
Is there any company with worse customer service than @virginmedia ?? Call to move home, they can’t do supply new property but will charge me £240 for that although it’s no fault of my own. The phone team are terrible who laughed when telling me how much the fee is..shocking!!
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The Badgerino
(@TheGolfBadger) reported
@virginmedia Yes most devices loose their Wi-Fi signal.
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neil collins
(@the_fitter) reported
@mattford9494 @virginmedia @virginmedia are terrible. I'm cancelling my whole package as soon as possible. I wonder what bullshit charges they will make up for cancelling. 🤨
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Ben Spiers
(@benmarcspiers69) reported
@virginmedia That’s fair enough, I think generally speaking the internet speeds with Virgin are pretty good. They just seem to crash fairly frequently and ur just stuck without internet for a random amount of time which sucks. Much love SB, thank you for your assistance.
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D Virgo
(@DanVirgo) reported
Appalling service from Virgin Media. Been a customer for 8 yrs paying for fastest network. Sold house in London during Covid. Informed them of leaving property date. they wanted old router back but didn’t send return packaging in time. They Now want £40 for old kit. @virginmedia