Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Staines come from postal codes TW18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 04/01/2026 05:40

April 01: Problems at Virgin Media

Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Marlow, Hammersmith, Hayes, Leatherhead, Southall, Bracknell, Slough, Hounslow, Greenford, Wembley, Ashford, West Byfleet, Camberley and Uxbridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomMarlow Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    @virginmedia Btoadband not working, postcode Rm10 8JT

  • ukwip Anthony Cohen (@ukwip) reported from London, England

    @virginmedia Area issue. Fix by 12 July 4:50pm

  • Nicolanoodle Nicola Fish (@Nicolanoodle) reported from Kingston upon Thames, England

    @virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.

  • aamer74 aamer habib (@aamer74) reported from Maidenhead, England

    @virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • EamonnCurran2 Eamonn Curran (@EamonnCurran2) reported from Ealing, England

    Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@

  • jackjfaulkner Jack Faulkner (@jackjfaulkner) reported from Hounslow, England

    @virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.

  • jdaukes Johnny Daukes (@jdaukes) reported from Brentford, England

    @virginmedia It’s down. Expected fix by 16:00.

  • Jimbwlah James Milward (@Jimbwlah) reported from Farnborough, England

    @virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation

  • JCunninghamUK Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

  • SowmyaMukund Sowmya Mukund (@SowmyaMukund) reported from West Molesey, England

    Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

  • JulianHull Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.

  • AbFitNutrition Veronica Mitchell RD (@AbFitNutrition) reported from Richmond, England

    It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia

  • MichelleMcGrade Michelle McGrade (@MichelleMcGrade) reported from Brentford, England

    No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

  • chriswoods84 Woodsy (@chriswoods84) reported from Ealing, England

    @ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all

  • Margare7a Margareta Dovgal (@Margare7a) reported from Hammersmith, England

    Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Epsom and Ewell District, England

    @virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • amysufc22 Amy (@amysufc22) reported

    @virginmedia Well it said 3pm then 6:10pm, then it said 10:10pm and now it’s saying tomorrow at 6pm. I’m sick of paying for something I’m not getting the full service from 😩🤯💩

  • Pennyfab1 Sunrise (@Pennyfab1) reported

    @virginmedia @ParalympicsGB @virginmedia disgusted what you’re charging existing customers/Been very loyal customer &just got told all u can offer me is to know that I will be charged a disconnection fee if I go elsewhere or be charged even more to reduce my channels #RUBBISH

  • geoffairey Geoff Airey (@geoffairey) reported

    @virginmedia No, I left Virgin due to the complete lack of customer service, respond to complaints or sensible technical support. Got a “slower” which is actually far faster and cheaper.

  • AshMalpass Ash Malpass (@AshMalpass) reported

    @virginmedia sigh. broadbamd down again. pretty much not a single day without disruption for the last month. please don't ask me to check your service status page... official complaint inbound and alternative supplier being sought

  • TomMcConnell6 Tom McConnell (@TomMcConnell6) reported

    @virginmedia new Premiership season and virgin media outage. #PremierLeague #OutageUpdate

  • jlweston85 Jamie Weston (@jlweston85) reported

    @virginmedia We were informed that there would be works in our area on the 4th August to improve the network. I wonder if those works have had an adverse affect on our speed. I only did a speed test today for unrelated reasons.

  • Pennyfab1 Sunrise (@Pennyfab1) reported

    @virginmedia @VirginRed @virginmedia disgusted what you’re charging existing customers/Been very loyal customer &just got told all u can offer me is to know that I will be charged a disconnection fee if I go elsewhere or be charged even more to reduce my channels #RUBBISH

  • Pennyfab1 Sunrise (@Pennyfab1) reported

    @virginmedia disgusted what you’re charging existing customers/Been very loyal customer &just got told all u can offer me is to know that I will be charged a disconnection fee if I go elsewhere or be charged even more to reduce my channels #RUBBISH

  • Shepsy89 Lee Sheppard (@Shepsy89) reported

    @virginmedia Yes I spoke to them earlier, that is why I'm having to look at Sky and BT for my services, as iv been with virgin media for 11years and I basically got told I have to pay almost £31 more for the same services as a new customer, so I best become I new customer with Sky or BT

  • chloe_wb chloe♥️. (@chloe_wb) reported

    @virginmedia our internet is not connecting, can I get some help with this please?