Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, Hammersmith, London, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham, Camberley, Ealing, Wembley, Uxbridge, Surbiton, Windsor and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Dan of Rivia 🐉
(@DannMustDie) reported
from
Richmond, England
Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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Richard Gray
(@rugfoot) reported
from
Ealing, England
@virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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Emma Reay
(@emmyreay) reported
from
Ealing, England
@virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?
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Maxwell Perris
(@MaxwellPerris) reported
from
Maidenhead, England
@virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Service issues would not affect the box or lack of hd
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Dan Brooke
(@dan_brooke) reported
from
Maidenhead, England
@virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄
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Veevs 🇵🇪
(@Veevs) reported
from
Richmond, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia prices continually increasing and no discount for loyal customers! I’ve been with them 20 years! Won’t remove landlines which are never used and all I get are nuisance calls!
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GamerJamesFM
(@GamerJamesFM) reported
from
Bracknell, England
@virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Zeta.J
(@gitaji) reported
@virginmedia Hello, I am disappointed that after being a loyal customer for over 12 years I have been asked to pay for equipment. I moved house and VM do not have cables so I have to go with another provider. They still want payment for equipment
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Chazz Coombes
(@CharlesCoombes) reported
2of2 @virginmedia, so paying for a service that is unreliable & not working. When i call to sort it just go round in circles with a computer, just want to speak to someone. Or simple answer is i take my money else where. End off
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Susana Mendonça
(@susana_mendonca) reported
@virginmedia what is going on with your broadband?! Your customer service just told me wifi in N11 area wouldn’t be working until Tuesday!! How can it take that long to fix it?
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Chris Richmond
(@richie8410) reported
@virginmedia Yes as I say you just keep moving the time back from 23:45 last night to 10:00 this morning; and no doubt another push back to a thin air picked time in the next 35mins. Presumably same issues in KT as TW that we have had several times the last cpl mths and aren’t updated on fix
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Nader Jegham
(@Naderjegham) reported
@virginmedia Regarding the V6 I was told they’ll send me 1 but when I called back to get help with the internet I asked if the V6 was on order and was told there’s nothing showing in my account. As for heating router is hot to touch and requires rebooting constantly
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Chazz Coombes
(@CharlesCoombes) reported
@virginmedia Hi, yes i am when i enter my details i just get redirected back to the start of it all. Such a poor service. I have been a loyal customer for many years now & with the continued issues over the last year or so. Think its time to move on from Virgin
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alistair.sterling
(@alistairster1) reported
@virginmedia Issue updates We can email or text you (your choice) with updates on this issue, and tell you when it's been done. This is cut/paste from virgin website. So again no answers given to my questions. Where are my updates for ever moving fix time (now 12 pm was 9am and then 10am)
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My quiet account
(@CaSurreyLady) reported
@virginmedia Wow your connection is really struggling the last 48 hours. I’ve been fortunate to not have any problems prior to this…what’s going on?
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Hubster
(@Hubster999) reported
@brucemurchie @virginmedia Not a good idea declaring outages in a postcode district. Well known that burglars trawl provider feeds, knowing all those security cameras will be off line. Suggest you stick to private messages rather than attracting trouble to our area please.
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Sankar
(@sankark4) reported
@virginmedia No reply received yet on the complaint.