Virgin Media

Virgin Media Outage Report in Staines, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Staines, Surrey, England 01/23/2026 21:20

January 23: Problems at Virgin Media

Virgin Media is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hayes, Egham, Hounslow, Twickenham, Wembley, Southall, Camberley, Slough, Hammersmith, Addlestone, Leatherhead, Bracknell, Ashtead and Kingston upon Thames.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!

  • Rochdale_Cowboy Craig (@Rochdale_Cowboy) reported from Maidenhead, England

    @virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍

  • MinMon76 MinMon (@MinMon76) reported from Egham, England

    @virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.

  • rockyrobin1982 Robin Conway (@rockyrobin1982) reported from Bracknell, England

    Hey @itv and @virginmedia. Could you please highlight the #WeMakeEvents campaign along with your footage and advertising of V festival coverage? As without support there won’t be another one to broadcast. #lightinred

  • Dr_Black Professor Sue Black OBE Keynote Speaker (@Dr_Black) reported from Kingston upon Thames, England

    @leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better

  • stu_ziss Stuart Zissman (@stu_ziss) reported from Fairlands, England

    @virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

  • Jo_The_Waiter CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England

    @DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service

  • indra_och Indra (@indra_och) reported from Ealing, England

    Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I want to cancel my mobile contract. How do I do this?

  • sheewa sheila hetherington (@sheewa) reported from Epsom and Ewell District, England

    @virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia

  • TaylaWelch Tayla Welch (@TaylaWelch) reported from Maidenhead, England

    Internet is down... @virginmedia what’s going on 😓

  • rebmit1 Tim Kirkby (@rebmit1) reported from Hillingdon, England

    @virginmedia broadband down yet again.... Area 14

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??

  • DavidoffDonut Dave Saunders (@DavidoffDonut) reported from Hillingdon, England

    On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.

  • Zabadda Richard Marsh (@Zabadda) reported from Epsom and Ewell District, England

    @GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.

  • Aka13K aka13 (@Aka13K) reported from Hillingdon, England

    @virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm

  • MadsRB21 Mads Banda (@MadsRB21) reported from Ealing, England

    @virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ieuanholland3 Ieuan Holland (@ieuanholland3) reported

    @virginmedia how can your WhatsApp service and phone service offer two different prices? Waiting an age to speak to someone to discuss..

  • MrsMummypennyUK Lynn Beattie (@MrsMummypennyUK) reported from Knebworth, England

    @virginmedia No an engineer came to my house. He could not fix it. Rebooting will not help. Please read my original tweet.

  • MB01428372 MB (@MB01428372) reported

    @virginmedia what is the constant issues with the broadband going down its been happening for over a week now. Area is NN3

  • Kompassmedia Alan Hennessy - The Digital Mentor - Kompassmedia (@Kompassmedia) reported

    Is virginmedia broadband down can’t get online #ahhhh

  • jordanlennox686 Jordan Lennox (@jordanlennox686) reported

    @virginmedia Quick question, when I was on the phone I asked the woman for her name and i.d number to note it down to who I have spoke to but I was told there not aloud to give out there name or any i.d?

  • MrsMummypennyUK Lynn Beattie (@MrsMummypennyUK) reported

    @virginmedia I need urgent chat help. My upload speed is the worst. It's taken 8 hours to upload 70% of a 30 min video to YouTube. You sent an engineer to my house last week, and he did everything he could, except my upload speed is still the worst. This is not worth £27 a month.

  • Shoppinguk2 Shopping uk (@Shoppinguk2) reported

    @virginmedia You are not even making sense to what I tweeted - Can I have a human in a UK call centre to talk to please major problem, thank you

  • red27ferrari David Kearvell (@red27ferrari) reported

    @virginmedia you have quite possibly the worst customer services known to man. I’m on day 4 of trying to sort my issues with you and today have been on hold for over 6 hours!!

  • jordanlennox686 Jordan Lennox (@jordanlennox686) reported

    @5antiagro @virginmedia That's what I'm saying but there saying if a want to cancel it's £388

  • harperjch J (@harperjch) reported

    @virginmedia Okay - but the issue I have raised is speaking to 4 different people and wasting 90 minutes of my evening trying to sort that. I don’t have much faith calling again will resolve my issue