Virgin Media Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 08: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Harrow, London, Southall, Hounslow, Greenford, Wembley, Bracknell, Farnborough, Ealing, Northolt, West Molesey, Slough, Aldershot, Leatherhead and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Harrow |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| Hounslow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
-
Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
-
Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
-
Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
-
Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
-
Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
-
Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
-
Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
-
Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
-
Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
-
Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
-
MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
-
Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
-
Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
-
Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
-
Konstantinos Veves
(@k_veves) reported
from
Ealing, England
No service during work hours? You … useless things. @virginmedia #virginmedia #useless
-
Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@LisaLewisWrites @virginmedia I told them on the phone, I feel like they are putting their hands in my pocket and still my money. Unacceptable and unreliable “service”. @virginmedia #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Maria Lane
(@butmummylane) reported
@virginmedia We would if you hadn’t left my mother without her installation since you first promised it on 13th September . You’re now saying 31 December ! Shocking service she 83 🤬
-
The man
(@nofksgiven81) reported
@virginmedia If you was being fined everyday it was down it would already be fixed, if you are doing all you can as you say it would be fixed by now, stop making pathetic meaningless excuses and fix it, I won’t be paying you another penny until is fixed
-
Graham Lawton
(@GrahamLawton) reported
@virginmedia yes, but the webchat never works
-
Steve Anderson
(@steviethewolf) reported
@virginmedia no call back yet again. Charging me for a service I don’t even have!!! You’re a joke VM!!
-
RidingWithCJ
(@RidingWithCJ) reported
@virginmedia I literally said in my first tweet “after several phone calls” when it does say there are faults all i get is apologies, and despite showing you how bad it is and the hub full of errors, you want me to waste my life on the phone AGAIN
-
Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia I have not had any service since around 10pm on Saturday. It was supposed to be fixed at 4pm today but still not working. That's over 66 hours. Does Sunday count towards the 48 hours? Are the first 2 days compensated or is it just compensation for the days after the first 2?
-
Tommy
(@29Tommy53) reported
@virginmedia Now 6* different people have "looked into this" and there is no resolution except "you will have no wifi for a week until we get the cables installed". The whole point was it is a quickstart process. Then I get told AS THE FACEPLATE PEOPLE ARE LEAVING that Virgin haven't told me
-
grumped
(@Getgrumpedon) reported
@virginmedia need help asap
-
Steve Anderson
(@steviethewolf) reported
@virginmedia I have received an email from complaints team saying they have looked into the fact my box hasn’t been delivered, and can confirm it has! How is this a solution. I’m telling you I haven’t received it and multiple people I have spoken to have confirmed this!!!
-
Graham Lawton
(@GrahamLawton) reported
@virginmedia Not worth my time clearing cookies, I then have to re-set my cookie settings for every site and sign in to everything. Can you maybe, perhaps, ring me on the phone (!) and give me a reason why I shouldn't just blow you out completely and give my money to a competent company?