Virgin Media Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 23: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Epsom, Aldershot, Hammersmith, Feltham, Barnes, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall, Bracknell, Twickenham and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Epsom |
||
| Aldershot |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Atul Sodha
(@AtulSodha) reported
from
Harefield, England
@virginmedia you have the worst reputation for customer service and no simple way to resolve an issue. I am resorting to a rant on Twitter in hope of some contact from you to resolve my issues.A representative dropped the call when passing me on and has not called back #disgusted
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia This is absolutely ridiculous, done your tests and its been confirmed there are intermittent issues but your phone/web services keep putting me in loop.
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia 3 days I've been having non stop issues now! I can't work because of it being down (which is costing me money!). I scheduled an engineer visit, who can't get here until Friday and now just received a text to say its been put on hold! Wtf is going on.
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia @virginmedia seriously can someone please look at resolving this ASAP. Otherwise I want my contract cancelled and refunded for the lack of service for the last few days.
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia When do I get an engineer to sort these intermittent issues? Had issues all week, cut out during work zoom calls with clients. No completely dead. When do i get an engineer round? #badcustomerservice
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia @Ofcom please could you advise how I can make a complaint about @virginmedia been going around in circles on the phone, web and text with them and no resolutions.
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Lino.. Oh. 💙
(@linopolis) reported
from
Brentford, England
What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia if i can't work tomorrow because of your useless service, i want my contract cancelled, and i'm going elsewhere. So many issues
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Martin
(@garymartin27571) reported
@virginmedia d that I would receive a response within five worrying days, which expired on the 28th October. I did me get a complaint reference number for this, but are you able to listen to my calls?
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Mike Reddington
(@mikereddington) reported
@virginmedia Which of the options do I pick for the problem I just explained?
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Maral Rezvan
(@MaralRezvan) reported
@virginmedia If you need broadband internet urgently, STAY AWAY from #virginmedia. Their customer service suck. You definitely WON’T get the service at the scheduled time. They are not RELIABLE.
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Ash
(@AshleyGriffx) reported
@virginmedia Yep my little girl watches them until they go off air at 7 every night. I’m guessing the issue was to do with the clocks going back.
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Harrow
(@Urban_explorer5) reported
@virginmedia Multiple times not getting anywhere, tried the WhattApp option, waited over 5 hrs for a reply and when i did it was you close at 5pm and come back tomorrow, nearly 3 months to get internet when i was told 2 weeks is terrible. When i finally get through to a human i will be cancel
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roger kline
(@rogerkline) reported
@fdoug23 @virginmedia It never came......
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Emma G 💙
(@emmiehl) reported
@virginmedia No area issues - they spoke to someone yesterday and arranged the Friday call out but this week is a scary one with surgeries and results due so I really need their landline working as a priority please
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Francine
(@neonblue82uk) reported
@virginmedia All he wanted to do was renew our current package. Remove a channel we did not use & add a channel we wanted. Everything else we wanted kept the same. But apparently 5hrs this week & 8 customer services reps can't manage that.
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Mel
(@melanieayr) reported
@virginmedia Offical complaint put in. Advisor reconnected the service till 1st Nov but if the investigation is completed by then it'll be disconnected again. So if Virgin don't get the complaint investigated in time the customers service will be disconnected again. You couldn't make this up
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Giselle Green
(@GiselleG7) reported
@virginmedia Hi, I can't access my emails via VM website. I keep getting a forbidden message on screen. Trying to ask for help via VM Live Chat but impossible to find how to access this either. V frustrating. What do you suggest?