Virgin Media outages and service status in Staines, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Maidenhead, Slough, Ashtead, Wembley, Tadworth, Farnborough, Kingston upon Thames, Brent, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Wi-fi | 2 hours ago |
|
Hammersmith
|
Total Blackout | 3 hours ago |
|
Hammersmith
|
Internet | 12 hours ago |
|
Maidenhead
|
Internet | 15 hours ago |
|
Hammersmith
|
Internet | 15 hours ago |
|
Hammersmith
|
Internet | 17 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Zain Khan (@zainyboy89) reported from Kingston upon Thames, England@virginmedia @virginhelp Not happy about the connectivity issues in my area.
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Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported from Brentford, EnglandHi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...
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Matthew hirst (@POWfitnessUK) reported from Southall, EnglandVirginMedia customer service is disgusting. Had loss of service for 6 weeks and now fixed refusing to pay compensation owed. You will be losing a customer in me.
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Jeff forrest (@Jeffforrest1) reported from Kingston upon Thames, England@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Corinna Reilly (@corinnareilly) reported from Old Windsor, England@virginmedia complete jokers. Cut all our services off despite payment and now on hold for over an hour on phone and chat - major fail. Zero customer service
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Mr Lorraine (@MistaLorraine) reported from Kingston upon Thames, EnglandWhy is @virginmedia sending a message that they are having trouble connecting me to the internet like I’m the problem ...
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Lisa Ward (@LisaWardComms) reported from Kingston upon Thames, England1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England@virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...
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Sindy Grewal (@sinders25) reported from Esher, England@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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Toby-Wan Kenobi (@toby_goodwin97) reported from Kingston upon Thames, England@virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!
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Nirv (@npirvine) reported from Kingston upon Thames, England@virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.
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Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England@virginmedia In addition, when will it be fixed for good? If you don’t want your customers up in arms, be transparent, honest and say what the problem is and relay and exact date. No canned responses!!!
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Zena Mclean (@ZXena_Mclean) reported from Ealing, England@virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭
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diviyesh shah (@pharmr5) reported from Brentford, England@virginmedia once again broadband down. Working from home, when will it be up and running again?
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Chris M (@ChrisdMRF) reported from Richmond, England@virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles
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Ben Prouty (@proutyben) reported from Richmond, England@virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!
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XAVIER FERNANDES (@XAVIER2009KY) reported from Hounslow, England@virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.
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Donnchadh (@dkurland92) reported from Brentford, England@virginmedia hey is there a problem with the internet in NW London it’s very slow today ?
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Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England@Roz4luv @paulinebbennett @virginmedia Do not give in Rosie. And do not pay! You pay for a service and they are not providing it. Stick with it my dear! #virginmediadown
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Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, EnglandThank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TonyPepper12 (@UTC_TPeps_12) reported@ScanGaming @TPLINKUK @TPLINKGaming I would love to #Win as our VirginMedia router is very, very poor in back bedroom for reception.
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George Atkins (@_GeorgeAtkins) reported@virginmedia Virgin Media have my bill completely wrong. I'm trying to call up to cancel before the money is taken in a couple days but no one is answering. Should I just cancel the direct debit? I have made attempts on my side to get in contact
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Mr Davies (@gazzdavies) reported@virginmedia the internet is down in Manchester M4, any idea when this will be fixed?
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Daydreambeliever (@dreambeleeverr) reportedAfter being with #VirginMedia from the very start they have finally lost their most loyal customer. Absolute pants is the only way to describe their recent service.
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Nitinuk2014@gmail.com (@usernitink) reported@virginmedia I am trying to get hold of Customer services for last 2 days with hours spent to get in touch without success. Is there a better method to connect? This is to cancel my contact.
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Nicky (@nickylahughes) reported@virginmedia Thanks but that’s not much help. I think another provider is the solution. Your customer service dept know about this feedback but don’t use it to invoke change. I’ll be voting with my feet and leaving my 20years of custom with you. There is power to change, but not the will.
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Mandimoo (@mandimobell) reportedI’m absolutely fuming with @virginmedia we’ve came back from our holiday to find no internet or tv!!! Why ******** don’t your engineers work on a weekend!!!Another 7 days is a fecking joke!!!! #********* #wasteofspace #viginmedi
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Lea (@hobislibrary) reported@virginmedia Been waiting all day for a technician to install my broadband its now 6pm. Going to assume that this was a waste of time. Poor service before it even began! A JOKE!
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Hedgehawk (@HedgehawkUK) reported@virginmedia Its okay. I got through and was told would have to wait another two weeks minimum to get a team back out. Contacted @bt_uk and within an hour I had a new deal and it was extremely professional. I will in touch once I get an install date to cancel my contract. Sad it came to this
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Alan Penn (@alanpenn) reported@virginmedia So thinking this through. There is a wire come undone somewhere in the exchange. How come it takes so long to find it and connect it again? I worry that since there are not many people affected in the postcode area it isn’t a priority. Poor customer service.