Virgin Media Outage Report in Staines, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Staines come from postal codes TW18 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Tadworth, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Marlow, Hayes, Leatherhead, Southall, Bracknell, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 3 hours ago |
|
Hammersmith
|
Internet | 19 hours ago |
|
Slough
|
Internet | 23 hours ago |
|
Ashtead
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Abhishek (@abhishekbagga28) reported from Ealing, England@virginmedia I am suffering a service outage in London , #W13 it shows somethings broken on your website when I try to check the service status. Any updates when this will be fixed
-
JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️ (@westy_1966) reported from Camberley, England@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected
-
Matt (@MattX1971) reported from Hillingdon, England@virginmedia surprise surprise no broadband yet again at UB8 3JQ - what a comple and utter joke of a service you give. Absolute ****. It’s down more than it’s up. Complete and utter rip off.
-
Matt Lynn (@mattylynn79) reported from Hillingdon, England@virginmedia I hope with the resolution the member of staff settle my frustration with more than the amount of sorries you have given me. Maybe then I will feel a little less aggrieved
-
Fabio Sarlo (@SarloFabio) reported from Ealing, EnglandAnd not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!
-
Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
-
#AlaGuerreCommeAlaGuerre (@YouGetItRight) reported from Hillingdon, England@virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.
-
Jack Elkes (@JakElkes) reported from Hammersmith, England@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
-
Jonathan Hodder (@Hodds229) reported from Richmond, England@virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.
-
DanWot (@danwot) reported from Spelthorne District, England@virginmedia I'm never surprised. There call centre is disgusting. So unprofessional. Cutting people off. Not carrying out simple requests, eg calling people back as promised. Lying to get you off the phone.
-
-
Bhavin (@Bhavinchief) reported from Brentford, England@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.
-
black lives matter (@luke_strollo) reported from Brentford, England@virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages
-
Matt (@MattX1971) reported from Hillingdon, England@virginmedia - yet again no internet in the UB8 3JQ area - as this is no a common occurance please arrange some form of refund as I’m getting sick and tired of this shoddy service.
-
Matt Lynn (@mattylynn79) reported from Hillingdon, England@virginmedia been waiting 5 days for a call back about my package now. Rang 3 times and each time they have “guaranteed” a call back within 24 hours. I know we are in a pandemic but quite shocking customer service
-
Richard Doré-Boize 🏴 (@Boizey) reported from Leatherhead, England@virginmedia Better but seems to a be a daily issue over the last week or so
-
Derrick Barth (@derrickbarth) reported from Richmond, England@virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.
-
Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England@virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK
-
🏳️🌈 Barnaby and Chris🌍 (@AmbroseBarnaby) reported from Richmond, EnglandTypical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.
-
Saba (@saba_shaukat) reported from Richmond, England@virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Charley (@Charley_ZanMato) reported@virginmedia @virginmedia broadband is down again today! 3rd day in a row there is intermittent broadband from Virgin in M33! + Other times in last few weeks. This is unacceptable. We are working from home (or trying to). When will this issue be fixed?! Refund/compensation?
-
Phil (@phil_dix) reported@virginmedia Oh no, still not able to cancel and another bill taken... now on the phone again that’s telling me to go online....losing the will... 😭🤯
-
CRTV (@realtalkvlogger) reported@virginmedia I have called virgin and a technician is coming this week. If the problem persists I will be cancelling my contract and taking my money elsewhere.
-
ReignofSwords (@SwordsReignof) reported@virginmedia paying you schmucks £50 a month for what!!!!!! M33 area Internet has been in and out and now Internet is fully down. Sort this out you absolute Morons!!!!!!!!!!!!!!!!!!!!!!!!!! Have important meeting and you are messing with us in this awful difficult time!!!!
-
Huw Lloyd (@HuwFLloyd) reported@virginmedia My main issue is I want it resolved, not an apology... still without internet, not great when working from home
-
David Quinton (@thom_merrilin) reported@virginmedia I've just had a call from susposedly yourselves claiming in the last few days there's been "an issue" with my router. The idiot wanted to know what colour lights were currently showing. These scammers really need to do their homework, that scam is as old as hell.
-
Stuart Smith (@stumiroquai) reportedAfter asking for a reduction in my bill until the issue was resolved I was offered a measly £5 one off reduction and no clue to when the problem would be fixed if at all. Seriously @virginmedia you need to start treating your loyal customers with respect. Happy to take money but
-
Nicola grant (@Nicola_grant01) reported@virginmedia had this number call me to saying that my Internet has been running slow (it hasn't) and they will give me a boost I said I'll ring you back cause I'm busy ATM (like magic the line goes dead)I wasn't I just don't trust people that say there from a company.01642738939
-
David Reed (@rocketreedo) reported@virginmedia unbelievable.. register a complaint, spend ages putting info together about how you missed 1 if my payments. First you ignore me for ages then email saying case closed as I have been educated!? Rude as hell!? So donut all again, letter comes through saying as you 1/2
-
El Cuñado (@Leosoki) reported@virginmedia Have had calls to customer service today who have booked another appointment. Been told a manager will call me back regarding complaints. Not holding my breath.