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Virgin Media

Virgin Media outages and service status in Staines, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Staines, including 3 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 27, 12:16 AM GMT+1.
  • 52% TV (52%)
  • 34% Internet (34%)
  • 9% Wi-fi (9%)
  • 3% Total Blackout (3%)
  • 2% E-mail (2%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 27: Problems at Virgin Media

Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Staines, England

The most recent Virgin Media outage reports came from the following cities: Ealing, Hayes, Walton-on-Thames, Wembley, Woking, Northolt, Greenford, Richmond, Southall, Hounslow, Ashtead, Epsom, Addlestone, Camberley, and Feltham.

CityProblem TypeReport Time
Ealing Internet 4 hours ago
Hayes Internet 8 hours ago
Walton-on-Thames Internet 13 hours ago
Wembley Wi-fi 1 day ago
Walton-on-Thames Wi-fi 2 days ago
Woking Internet 3 days ago

Nearby cities with recent reports

Wembley

3 recent signals

1 day ago
Walton-on-Thames

2 recent signals

13 hours ago
Ealing

1 recent signals

4 hours ago
Hayes

1 recent signals

8 hours ago
Woking

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • Bhavinmaru2020
    Bhavin (@Bhavinmaru2020) reported from Hillingdon, England

    @virginmedia I am loosing signal intermittently. Not great!

  • JacquelineCabl9
    Jacqson (@JacquelineCabl9) reported from Laleham, England

    @spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

  • Hairouna92
    Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England

    @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

  • DimiD35089880
    DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

  • Johnboy82903002
    John carroll (@Johnboy82903002) reported from Brentford, England

    @virginmedia Done that, and still doesn't work

  • DamienPSmith
    𝓓 𝓪 𝓶 𝓲 𝓮 𝓷 (@DamienPSmith) reported from Bracknell, England

    @virginmedia how soon before that issue is resolved? I’m in the RG12 area? Trying to work from home

  • jasonhier
    Jason Hier (@jasonhier) reported from Ealing, England

    @virginmedia Is service in London W13 working?

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • pool1206
    kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported from Kingston upon Thames, England

    @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

  • P4TTL
    Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

  • andrewlwood
    Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

  • MarkAlexKeller
    Mark A. Keller (@MarkAlexKeller) reported from Hillingdon, England

    @ThreeUKSupport So does it only work when Three Wi-Fi is available? On Virgin Media it always asks me to login then says it should have logged me in automatically.

  • Hairouna92
    Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England

    @virginmedia Still down! Not sure what I'm paying for at this point

  • tobygilles
    🎤Toby Gilles🎤 (@tobygilles) reported from Hounslow, England

    @virginmedia Will it be a quick fix?

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

  • StuartTarn
    Stuart the Copywriter (@StuartTarn) reported from Spelthorne District, England

    A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

  • shepherd_1972
    Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tpembe1
    Troy Pemberton (@tpembe1) reported

    @virginmedia intermittent signal in KT20 area for sometime now. I have tried to call your customer service (aka avoidance) team and as usual - nobody picks up!

  • PHILROOKS
    just me (@PHILROOKS) reported

    @virginmedia @kimtaylor18 Like what....what can you actually do to help this customer...nowt. it sounds good but be honest, people will respect you more

  • ACraftyOne
    Crafty (@ACraftyOne) reported

    @virginmedia I doubt it. Even emailed your ceo and executive office. I got nothing. So seems that the issue comes from the top. Appalling

  • Inquisitormerci
    InquisitorMercy (@Inquisitormerci) reported

    @virginmedia Hi, We got a message on our TV that as of June our Tivo device will no longer be able to support TV We had NO warning of this prior to this message!

  • trail_71
    Gen X (@trail_71) reported

    @virginmedia Down in exeter - my TV screen keeps dropping out to black for a fraction then back on again - is line with the problems you’re having ?

  • Lincsforest
    Mark Whelan (@Lincsforest) reported

    @virginmedia your installation of my new broadband is turning into a mockery of a sham! No communication, no professionalism, a complete lack of customer care! A VERY UNSATISFACTORY WAY TO CONDUCT BUSINESS! Your chatbot is also incompetent! @Ofcom #poorcustomerservice

  • theRealNickle
    Time for change (@theRealNickle) reported

    .@virginmedia made multiple phone call to report issues. Promises made, problems not resolved. Fortunately, contract is up soon.

  • O2
    O2 (@O2) reported

    @Propertyshe Hi it's us from Virgin Media O2 From what we are sorry for the ongoing issues but from what we can see is that the 2G and 4G coverage is fine however we do not currently have services available for 5G in your area at the moment.

  • ACraftyOne
    Crafty (@ACraftyOne) reported

    @virginmedia I have dm the complaint number. Please issue the deadlock letter today. I have sent to your ceo as well. I hate to be scammed and so I am going to the ombudsman.

  • andytrainspot
    Andy Nadin (@andytrainspot) reported

    Is anyone having problems with Virgin media this afternoon in the London area