Virgin Media outages and service status in Staines, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Staines, including 4 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and TV.
- The most recent signal from this area was received Jul 13, 8:58 PM GMT+1.
- Internet (62%)
- Total Blackout (13%)
- TV (9%)
- Wi-fi (8%)
- Phone (6%)
- E-mail (2%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 13: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Staines, England
The most recent Virgin Media outage reports came from the following cities: Maidenhead, Hounslow, Kingston upon Thames, Uxbridge, Walton-on-Thames, Slough, Camberley, Southall, Wembley, Hayes, Windsor, Feltham, Ealing, Brentford, and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 Maidenhead
|
Internet | 1 hour ago |
|
Hounslow
|
Internet | 5 hours ago |
|
Hounslow
|
Internet | 11 hours ago |
|
Kingston upon Thames
|
Internet | 14 hours ago |
|
Uxbridge
|
Internet | 1 day ago |
|
Walton-on-Thames
|
Internet | 1 day ago |
Nearby cities with recent reports
4 recent signals
3 recent signals
2 recent signals
2 recent signals
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Yessi Bello-Perez (@yessibelloperez) reported from Ealing, England@virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?
-
John T Davies 💙🇺🇦💛 (@jtdavies) reported from Hounslow, England@realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL
-
Andrew Wood (@andrewlwood) reported from Hounslow, England@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
-
Snatch (@U2Gorilla) reported from Southall, EnglandPossibly the worst service Iv ever experience by @virginmedia signed up to a new contract on 4/08/22. Installation engineer was due today, no contact from virgin. called call centre on the phone for 56min multiple transfers asked to redo everything including provide bank details
-
DimiD (@DimiD35089880) reported from Camberley, England@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
-
Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
-
Snatch (@U2Gorilla) reported from Southall, EnglandRequested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.
-
Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
-
💋unknown💋 (@unknown45523435) reported from Hillingdon, EnglandVirgin media down all over it seems… need #Internet what’s wrong with you @virginmedia
-
SusannJerry (@MrsJerryTweets) reported from Hounslow, England@8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.
-
Mustakim. (@Mustxkim) reported from Brentford, England@virginmedia Wi-Fi is SO BAD. I’ve check service status online it says it’s fine but I hasn’t been working for 2 hours now. Wtf is you lot doing. It’s been disturbing for weeks now too.
-
Robert Hallam (@Robertfhallam) reported from Spelthorne District, England@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
-
Jacqson (@JacquelineCabl9) reported from Spelthorne District, England@virginmedia How do I cancel without more incurred costs and wasted time
-
Matt Gardner (@FuzzyPixels) reported from Slough, EnglandNot gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑
-
kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported from Kingston upon Thames, England@virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund
-
Haider Al-Rekabi 🏴☠️ (@HaiderAlRekabi) reported from Spelthorne District, England@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
-
Bhavin (@Bhavinmaru2020) reported from Hillingdon, England@virginmedia I am loosing signal intermittently. Not great!
-
Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England@virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update
-
John carroll (@Johnboy82903002) reported from Brentford, England@virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help
-
Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England@virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
estevén (@superpaddiepads) reported@LessGrumpy @virginmedia Exactly that. The quality of the broadband has never been an issue but the customer service is almost non existent. But when you base that offshore it does tend to be the case. Very polite but utterly useless.
-
Samet (@Samet_UK) reported@AmyHeppi @virginmedia Same here. It’s been over 24 hours and my Wi-Fi is still down. I’ve called support twice—they only say there’s an area outage with no updates. The status page isn't helpful too. Really disappointed with Virgin Media. Time to look at other providers.
-
Clare (@clarewo86) reported@virginmedia the problems I’m having with my Internet are crazy there’s not been a day in over a week that it hasn’t gone down and constantly buffered
-
RedditchVilla (@K6HolteEnd) reported@MichelleBeckett @SkyUK @VodafoneUK Virginmedia were horrible to us. My mother had a stroke and had severe dementia. we tried to cancel her broadband and just keep the tv as she couldn't use a computer any more. They kept asking to speak to her and got angry when she couldn't remember her password. Utter scum.
-
Shalu Bhalla (@BhallaShalu) reported@virginmedia WiFi and tv outage, expected fix Monday morning? How are we going to watch the England match?????
-
Samet (@Samet_UK) reported@virginmedia Still no any update or result. So I am so regret to be your customer.
-
Leon Fear (@LeonFear) reportedIf I paid @virginmedia pro-rata, on the basis they provided a reliable service, my bill would be around £1.50 a month!
-
ROBERT DEAR (@kipianitblisi) reported@MichelleBeckett @SkyUK @VodafoneUK If you expect poor service from Virgin Media you will not be disappointed.
-
Widget (@Widget57529543) reported@virginmedia @MichelleBeckett People shouldn't have to post on social media to get decent service from you. Condolences don't cut it when all thats needed is for your numpty call centre staff to have the ability to deal sensitively with the issue. They clearly see your clients as admin not human beings.
-
calnorth (@CCalnorth29046) reported@davidkurten Oh..thats why the fined Virginmedia £29m. There's me reading it was bad Customer service and twisting *****.