Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Hammersmith, Maidenhead, Aldershot, Woking, Southall, Epsom, Feltham, Barnes, Ealing, Wembley, Slough, Walton-on-Thames and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
No service during work hours? You … useless things. @virginmedia #virginmedia #useless
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@LisaLewisWrites @virginmedia I told them on the phone, I feel like they are putting their hands in my pocket and still my money. Unacceptable and unreliable “service”. @virginmedia #virginmedia
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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MoMo
(@ImaginaryCard) reported
from
Hammersmith, England
Nothing like @virginmedia's **** broadband coverage to kick off the week. No connection for 1 hour now
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Ransom
(@NigelRan) reported
@virginmedia is there a service issue in KT6 area? Hub 3 not connecting to the internet.
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His Regalness The Lord Zippy
(@Zippy_rainbow77) reported
@Ruffbinta I’m cancelling my Virgin Media broadband they are ****
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Henrylloyd
(@henryl622) reported
@virginmedia I have waited 12 days and in that time @SkyUK have managed to install tv in my property before yous could even fix a problem any one on virgin I would recommend to move to sky who have customer services agent who actually can do there job thank you @SkyUK
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MaX
(@mrbio1984) reported
@virginmedia Yes they said something about a power line, then changed her mind to boosters, even though we've never had any, absolutely poor service, virgin owes me nearly £500 compensation for having no internet for nearly three months based on the £8.06 and your trying to get more out of me
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Derrick Williams
(@Redskinblack) reported
@virginmedia so to clarify, the text alert service you provide for outages is triggered by a customer ringing up to find out what is wrong with their broadband? Can I ask who thought of that ingenious system? #really #bants
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Andy Johnson
(@Soooperpigdog) reported
@GBNEWS Hi @virginmedia , can you get this shower-of-**** channel off my paid subscription please.
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Mark Goodacre
(@MarkgLcfc) reported
@virginmedia called 10 days ago to negotiate better deal. Offered deal. Confirmation later was not what was agreed. Numerous calls by me to get resolved, going around in circles, promised calls back to resolve which have not happened, feel lied too. Customer service appalling
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Chris Tout
(@chris_tout) reported
@virginmedia Hi ZM, I had the following response to texting that number: - Unfortunately, we are unable to help with this over messaging. Please call this number on the original SMS that was sent to you.
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Gregory Edwards
(@GME1982) reported
@AndrewBober @virginmedia Nope, just bog standard poor customer service.
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ToastyJackss
(@_ToastyJacks) reported
@virginmedia The issue isn't with the connection, it's with the consistency of the speeds received. I should be receiving 100mb down and 10mb up but rarely receive even half of either those figures.