Virgin Media Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Staines come from postal codes TW18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, West Byfleet, Greenford, Bracknell, Hounslow, Camberley, Uxbridge, Feltham, Hayes, Ealing, Southall, Ashtead, Staines and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
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Courtney Lynn Murray née Hauseman
(@Courtneyxx) reported
from
Brentford, England
@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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Martin COYS
(@Dusty19646) reported
from
Hillingdon, England
Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Mike Grimmel
(@mikegrimmel) reported
from
Hillingdon, England
@virginmedia utterly dreadful service which has been deteriorating week on week until today I have 350Mb at the speed of dial up and a TV service that just doesn’t work. Sort it out
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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nando
(@locotraveller) reported
from
Windsor, England
@virginmedia hi engineers did a bad job outside my property. The cables are messy and exposed.
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MUFC OLD SCHOOL
(@KTPY10) reported
@benny_62 @virginmedia There’s been an outage all day across virgin media
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Jackie Wardle 🏴
(@basherbools) reported
@virginhelp @AmazePlays_ @virginmedia What the hell is going off. No TV, no phone. How can we ring 150 when phone is through wi fi that is down. And you're putting my bill up by £15 a month 😡😡😡😡
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Raptor Machinery UK Equipment Brand
(@MrPaulBear1) reported
@virginmedia @virginmedia 9hours of no Internet, office is down home is down will you be compensating us for this or reduce our bill or will you ignore us and demand full payment, put it this way no Internet no payment
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Brandon Fletcher
(@BranLCFC28) reported
@virginmedia You going to give customers some kind of refund?? I bet not, what a complete **** service you are!
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lee
(@7xlee_) reported
@virginmedia coming down to your offices and killing the lot of you
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Bear
(@daisybee2009) reported
@virginmedia I've got no Internet and can't access your online page to check problem or to state I've none. So how do I get compensation from you? Oh...I don't!
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dev88
(@devcfc88) reported
@virginmedia Absolute farce, constantly down, horrendous service and impossible to speak to anyone about it.
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S
(@S_Risky01) reported
@virginmedia you need to fix ur connection issues my Wi-Fi slowed down an my PS4 is not connecting anymore randomly in the past 2 hours. Keeps saying NAT TYPE FAILED. I thought it was only me but seems like a lot of virgin media customers are having the problem
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Somdip Dey FRSA a.k.a. InteliDey | somdip.eth
(@somdipdey) reported
@virginmedia apparently, you charge extra to customers so that we can’t connect to the internet anymore. The connectivity problem still exists!!! Are we paying you the top bucks so that we can’t connect to the internet, right?! #virginmedia #VirginMediaoutage…
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John Morgan
(@OwenMor34849598) reported
@virginmedia What is going on- shocking service! Can’t even get through it anyone. Absolutely appalled.