Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, Hammersmith, London, Windsor, Wembley, Woking, Ealing, Southall, Richmond, Hounslow, Maidenhead, Aldershot, Epsom, Feltham and Barnes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Walton-on-Thames |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia You made it as hard as possible to make a complaint. I would like someone from your customer services to call me, so I don't have to waste yet more time on hold and then explaining the problem to a poorly trained member of staff with a script
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia If you cannot call me in this instance, then fine. I will go to court as I have the detail, lack of service, a signed tech report stating local equipment not fit for purpose, no calls received on landline for 2 years coz it didn’t work! LL £16.99 x 24=407.76 I was fair. V weren’t
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Jody Stockford
(@jodystockford) reported
from
Camberley, England
@virginmedia absolutely shocking customer service, ironically can’t even manage to do a disconnection correctly.
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Zabi
(@ZabiOsmani11) reported
from
Hounslow, England
**** you @virginmedia for ruining my evening
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DJ
(@Jefferz1980) reported
from
Egham, England
@virginmedia Well thanks for your help, well lack of it I can’t believe your company can’t even get a simple delivery right... oh well
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration
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owain gerreyn
(@ogerreyn) reported
from
London, England
@virginmedia what a joke of a company. My broadband was down for months and you continued to charge me now I’ve left you are still trying to charge me!
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Kingston upon Thames, England
@virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!
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Oliver W
(@Mac0z) reported
from
Woking, England
@virginmedia Wired, the problem is always downstream of our hub (which runs in modem only mode)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Wallman
(@martinwallman) reported
@virginmedia You didn't send any communication. The line is now running, but only after 14 days of no service and no help from your customer service department.
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SBond
(@StuartBond10) reported
@MartinSLewis On @O2 SIM-only, just gone up to £10/month unlimited calls, texts and 20GB data (doubled to 40GB as we have Virginmedia FTTP at home). Secured on their Black Friday offer last November. I usually buy a Motorola handset for about £150 which gives at least three years good service
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Martin Wallman
(@martinwallman) reported
@virginmedia As well as 14 days of no landline I have spent ages on the phone to your "customer service dept" engineer visits that were cancelled and emails with no offer of help. Emails almost unreadable! All because VM migrated me without notice and something I didn't ask for!
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LuckyEight
(@LuckyEi49591733) reported
@virginmedia Nope just wanted the upgraded HUB for the 2.5gb port Will see what comes of my complaint.
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Debra
(@debrahickman_) reported
@virginmedia There wasn’t one - it’s Sat or nothing! Also advised re compensation but call terminated before completed - automated systems are fine but not when you are passed from pillar to post with no resolution
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Debra
(@debrahickman_) reported
@virginmedia Having been without internet for several days and an appointment being rescheduled during a call with a technical advisor from Saturday to this morning - it was a no show and a ‘it’s not in the system’ time wasted and poor customer experience….we continue with no internet again
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Martin Wallman
(@martinwallman) reported
@virginmedia No you don't understand I want some compensation for the loss of 14 days service and no one is helping. I need to talk to a person! You just cut off my landline with no warning. No customer service at all here!!
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LuckyEight
(@LuckyEi49591733) reported
@virginmedia Today I called again as I was supposed to have an engineer visit to adjust the line and give me my HUB, no engineer was ever booked!!! You now tell me that you have no record of any of my conversations!!! I am amazed at the lack of customer service and the lies constantly told.
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Jes Reilly
(@jespreilly) reported
@virginmedia TV down again in AL3 and no information as to when back up. One of the worst performing providers in the UK and even worse customer information and support.
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Craig Abbey
(@CraigAbbey7) reported
@virginmedia @virginmedia Wifi didn’t start working until around 10:30am yesterday morning. My wife is supposed to start working from home at 9am! Let’s see how long it lasts before it’s all down again 🙄 #virginmediadown #VirginMediaoutage #virginmedia