Virgin Media Outage Report in Staines, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Staines, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Bracknell, Hammersmith, Aldershot, Hayes, Southall, Farnborough, Ashtead, Woking, Hounslow, Walton-on-Thames, Wembley, Epsom, Brentford and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
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| London |
Wi-fi | |
| London |
Wi-fi | |
| Bracknell |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Good morning. Yes it’s an ongoing problem that isn’t going to go away on its own, it needs resolving please. I see that there is now a Hub 4 available, does that emit a stronger WiFi signal? And what about Booster Pods? I don’t live it a mansion, it’s just a normal 3 bed semi.
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Gary Ekins
(@garyekins) reported
from
Epsom and Ewell District, England
@virginmedia Out of nowhere service stops. Everything is plugged in correctly. Restart. Nothing works. Give it a few hours and miraculously starts working again. About once a week now.
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Tech Zilla
(@TechZilla_) reported
from
Brentford, England
@virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!
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Tech Zilla
(@TechZilla_) reported
from
Brentford, England
@virginmedia When I checked other sites like down detector it shows Virgin broadband is down all over london so how come you don’t know that?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples
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MOMO
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hatty Collier
(@HattyCollier) reported
@virginmedia been trying to get through to cancel our broadband service for 2 hours 15 minutes, absolute madness. Someone finally picked up and I was then cut off.
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Graeme Millar
(@gizzyrfc3) reported
@virginmedia ridiculous customer service, been waiting since 10:30am to hear back from someone about turning my internet and tv back on, so close to cancelling the lot!!!!!
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Sophie Reynolds
(@1sophiereynolds) reported
@virginmedia I have been having intermittent connection issues for the past few weeks whilst working from home, as if this isn’t bad enough - the connection has gone down right before I’m about to watch love island. This is the final straw now 😤
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Adrian Jones
(@AJUK29) reported
@virginmedia 1/2 Sorry, no. Already spent hours on the phone with 2 of your, frankly hopeless, technical support teams! If one of your engineers, sitting at my PC cannot resolve then spending more hours troubleshooting is a waste of time!
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PaigeJones🦋🦋🦋🦋🦋
(@paige_thewanted) reported
@virginmedia hi is you’re Wi-Fi and phone lines and box’s down? We can’t seem to get anything working
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Andrew James
(@AndyJ74551315) reported
@virginmedia I haven’t called as I’m not at home. The check status page told of a fault from Sat lunchtime with an estimated fix time of 13.55 today which became 6pm. At 6pm it declared no issues though I still had no tv. Internet was also off all day but came back at the estimated time
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Alex Hammond
(@Alhambre) reported
@virginmedia Oh! No, I haven’t raised a complaint. I sought help through the Virgin Twitter team (who were brilliant, by the way) and every time I phoned I ended up down some automated rabbit hole, so I stuck to Twitter. Should I raise a complaint then?
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Andrew James
(@AndyJ74551315) reported
@virginmedia Sorry but your customer service told me on Saturday when I had no tv for a planned 3 days I was entitled to compensation and a complaint was logged. You seem to think the fault has been resolved but it has not so I want it fixing. I am not at home and my partner has gone to bed
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Woody #GSBOUT
(@w7479) reported
@virginmedia I need to cancel my service
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Andrew James
(@AndyJ74551315) reported
@virginmedia I can’t register the fault as it just comes up as bad error. And there is no point troubleshooting as you obviously haven’t fixed the fault. And the website appears to be deliberately designed to have as little human interaction as possible