Virgin Media Outage Report in Wokingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wokingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wokingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Reading, Slough, Camberley, Guildford, Basingstoke, Farnborough, Bracknell, Woking, Aldershot and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Internet | |
| Slough |
Internet | |
| Slough |
Internet | |
| Reading |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wokingham, England
Latest outage, problems and issue reports in Wokingham and nearby locations:
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David Bonney
(@isetta_windsor) reported
from
Windsor, England
@DavidBeckitt @virginmedia In my experience (so might be wrong), all the others use the same BT/Openreach infrastructure - so much of a muchness. I’ve got TalkTalk, it’s cheap & the new router is good. The customer service is poor tho’!
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Becky
(@bmm1979) reported
from
Reading, England
@virginmedia hi, I’m trying to contact you regarding a mobile phone contract I wish to cancel, but can’t get through by phone and the chat function won’t pick up my problem
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia Down again! Your service is a shambles at the moment
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia Came back on late Sunday afternoon - obvs pleased its back on but shouldn’t really have taken 46 hours to fix
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ruthless
(@chopper2fit) reported
from
Bracknell, England
@virginmedia I would never ever recommend your broadband service to anyone !! Constant issues! Came back to you from sky as was promised a much better service !! Guess what it’s worse than ever
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@virginmedia It is all plugged in but every day when it gets hot it stops working and does not come on till the late evening and in the morning it’s the same back to not working
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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Nicole 💛
(@nicoleblackmanx) reported
from
Slough, England
@virginmedia What is it going to tell us? We have the issue every day. Sometimes 4x a day!
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Viv Burrows
(@VivBurrows) reported
from
Lightwater, England
@virginmedia Pitifully poor, would never recommend them to a business
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia I texted that number yesterday at 1840 and never got a reply
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia A fuse had tripped out on Friday - literally took engineer a few seconds to fix it
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Paul Bowsher
(@boffbowsh) reported
from
Wokingham, England
Virgin Media down again today. Getting increasingly tempted by FTTPoD.
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samtomkins
(@samtomkins) reported
from
Henley-on-Thames, England
@virginmedia how do I speak to someone about my mobile phone. I haven’t been able to swap my sim as my sim port is broken, so today you have cut me off, despite me still paying bills!!!
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Spa Wellbeing
(@SpaWellbeing) reported
from
Wokingham, England
What’s wrong with Virgin Media? Unable to access my emails for several days now. Virgin say they’re working on it but the problem’s still not sorted. Is anyone else suffering this acute inconvenience?
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia Came back on Sunday morning, obvs pleased it was fixed but a 14 hour outage this weekend following a 46 hour outage last weekend, service used to be so good but seems to be very unreliable at the moment
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@gracegrxnde @virginmedia My one has been off since half a day when it started raining in London it’s just terrible doesn’t come on at all
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Chantelle Newton
(@chantelle_ukccf) reported
from
Farnborough, England
@virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jole McHale Jnr
(@JMcHJnr) reported
@virginmedia hi any idea if there is a broadband issue in my area please? Largely down yesterday and speeds really low this morning. Thanks
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KarmaComesAround
(@FeelTheKarma) reported
3 days in a row my Internet has gone off at this time. Honestly, **** Virgin Media.
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Paul McMahon
(@ItsPaulMcMahon) reported
@virginmedia 1/2 Hi, just upgraded to Hub 3 and the TV guide is useless as the regular text is too small and the channel name is just a logo with none or ridiculously small text. Either way it is terrible as it is unreadable and therefore unusable.
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reggies mum 💙
(@kellsley) reported
@virginmedia how do I make an official complaint? I left the company and so no longer have a my rates tariff but received a letter from you advising I could get mates rates discount for life. Neither customer services or myrates seem to be addressing this and just keep saying as
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Ptitza Svobody
(@PtitzaSvobody) reported
@virginmedia Thanks for your help. All sorted at about 10:00 this morning (Friday 19 August). Evidently two of the cables in/out of the box on the outside wall had become disconnected. Rejoined them & within about 10 minutes broadband connectivity had been restored.Huge relief!
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Lythy
(@LythyNo1) reported
@virginmedia We started with the complaints link, sent an email to that department and their reply was about a different account. This is just like our son says, going round and round in circles but not able to get in touch with the cancellation team and no one prepared to own the problem.
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Unknown
(@NemesisNo1) reported
@virginmedia A consistent internet connection would be great, not going to give you more money when what I pay for is awful
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
@virginmedia @virginhelp Is there no other ho than this response? Yes I've checked. There's an unknown issue in our area and it's been that was since Monday. I've called up 3 times and your staff don't know what to do. The issue was due to be resolved by 4pm Monday but I've been getting update emails...
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Stray Bar Part Two
(@StrayJim) reported
@virginmedia congratulations, your maintainence nearby has been the straw to break the camels back for my parents. Speed anything from 0.5mb to 5mb/sec. They're paying for 200mb. I've convinced them to ditch you. Absolutely useless, predatory and the bare minimum in service.
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numb_nutzzz
(@numb_nutzzz) reported
@virginmedia All fixed for now!, but internet was down for the majority of the week, will there be a discount on this coming months bill?