Virgin Media Outage Report in Wokingham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wokingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wokingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Reading, Basingstoke, Windsor, Camberley, Bagshot, Guildford, Datchet, Slough, Aldershot, Farnborough, Bracknell, Fleet, Woking, Marlow and Ascot.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Basingstoke |
Wi-fi | |
| Reading |
Wi-fi | |
| Windsor |
Internet | |
| Camberley |
Internet | |
| Reading |
Phone |
Community Discussion
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Virgin Media Issues Reports Near Wokingham, England
Latest outage, problems and issue reports in Wokingham and nearby locations:
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@laaqpr @virginmedia The new one is. “It’s all gone through” Then never receive an email and still paid what you are paying with the “system” saying I never called
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Really need to consider my options and look at other service providers - ongoing intermittent service for a week now and keep getting fobbed off by you CSA's - I think you may want to consider reviewing your customer services. #badcustomerservice #virginmedia
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I didn’t receive my new contract on April, was not told of 6 month discount price shot up and I had to fight to get my billing date changed. Overall not a good service 😡. Took me over 30 mins on telephone to try and resolve
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@virginmedia I ring and get hung up on after being on hold for 6 minutes. I just want what I was offered on Friday. I am not very happy with the customer service I am receiving at the moment and will just walk away. I have been a customer for 10 years and get no perks just bigger bills
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
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Chris Evans
(@CorneliusEvans) reported
from
Bracknell, England
@virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way
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T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
@virginmedia Thanks @virginmedia Definitely not broadband on, @amazonprimesport need to sort out their network.
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia just love paying for services which I'm not getting! Seriously sort it out or I will be going elsewhere. No tv, no internet your service is an absolute joke!
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Mark Donovan
(@DonnyNo6) reported
from
Burnham, England
@virginmedia absolutely shocking that a supposed valued customer has to now wait six weeks for a sizeable refund. #virginmedia #shocking #poorservice
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Paul Andreianu 🇪🇺🇷🇴🇬🇧
(@andreianu) reported
from
Windsor, England
@virginmedia I’m afraid I won’t be using your services starting 2020. Average quality, poor customer service, huge prices.
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Proposed resolution time is 16h00 - so service has been out since 10h30 and I work from home...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl bentley
(@karlbenk) reported
@virginmedia virgin media have just lied to us since 24th September saying port out cancelled and would be taking back over then told this didn't happen so was supposed to be given new number to work today also had engineer appointment that never happened lies lies lies virgin
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Kathy Sheridan
(@murrysheridan) reported
@virginmedia Hi John, I waited for 1hr 40 minutes to speak to customer care, eventually got through to an agent explained the issuses was told to switch off all devices while she changed the settings from her end. Then the phone went quiet! Hung up? Problem still exists.
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JPGComms
(@JPGComms) reported
@virginmedia No they didn’t, I was explaining that I can’t easily get out because of my disability and that I think it’s unfair to charge me delivery again, because the boosters aren’t working and I was told that if there were problems with them there would be no additional del. charge then
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Dave
(@imtheirwifenow) reported
My internet with @virginmedia is at the point where it's so awful I may as well not have it. We literally just hotspot to our phones for everything because I we can barely get a single MB of internet. Oh and they signed me up for a new contract without telling me. Scumbags!
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Dave
(@imtheirwifenow) reported
@virginmedia No there's no issue anywhere, there's something wrong with my line of hub or something. I just did a speed test and I'm getting 253.4kps. It's honestly a joke and nobody helps when I contact you.
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Elecsmart Electricians Ltd
(@elecsmartuk) reported
@virginmedia I’ve finally after a full day of trying to cancel I think I’ve successfully cancelled this 💩show !
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Karl bentley
(@karlbenk) reported
@virginmedia disgusting service left without home phone for days told yesterday would be a engineer coming and we was given a new phone number and told would work within 24hrs fobbed off again by virgin media
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David
(@dnsmiff_david) reported
@virginmedia there there we go round in a circle - I've spent over 2 hours trying to resolve calling that number, one call over 1 hour ( which I've been charged 42p for!!). The last person said he had raised an IT ticket, I've raised a complaint on your system for what good that will do.
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Silver
(@Sueworld) reported
@virginmedia The work was completed, but he refused to wear any mask citing he was exempt due to 'health issues' even though the Virgin rep had assured me he would wear on. #Covid_19
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Kate
(@Kate_SLRB) reported
@virginmedia Unfortunately that has all been done many times and they have identified the problem. Unfortunately this has gone on for a long time now and recently every appt booked has been a no-show without any notice.