Virgin Media

Virgin Media Outage Report in Wokingham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wokingham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wokingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wokingham, England 05/06/2025 03:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wokingham, England

The most recent Virgin Media outage reports came from the following cities: Slough, Reading, Basingstoke, Aldershot, Guildford, Camberley, Woking, Fleet, Farnborough, Windsor and Bracknell.

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City Problem Type Report Time
United KingdomCamberley Total Blackout
United KingdomSlough Total Blackout
United KingdomReading Wi-fi
United KingdomReading Internet
United KingdomBasingstoke TV
United KingdomAldershot TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wokingham, England

Latest outage, problems and issue reports in Wokingham and nearby locations:

  • EJVMcLean Ed Vokes-Mclean (@EJVMcLean) reported from Farnborough, England

    @virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area

  • Shotgooner Cleo Sharp (@Shotgooner) reported from Aldershot, England

    @virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors

  • guildfordjo Jo McGowan (@guildfordjo) reported from Guildford, England

    @virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊

  • mecompton74 Martin Compton (@mecompton74) reported from Maidenhead, England

    Can not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful

  • AlexBuchanan3 Alex Buchanan (@AlexBuchanan3) reported from Guildford, England

    @virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....

  • JoshGilpin Josh Gilpin (@JoshGilpin) reported from Reading, England

    @virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support

  • BRYCECHOBE Chobe Clarke (@BRYCECHOBE) reported from Wokingham, England

    @virginmedia no internet in Woking, always poor connection when I visit. 5g disappears, slow 2g. Now nothing. Father wasting money for this service.

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!

  • Hello_HWC The HWC (@Hello_HWC) reported from Basingstoke, England

    @virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...

  • Shakeel655 Shakeel (@Shakeel655) reported from Slough, England

    @virginmedia The connection isn't working properly,I have to restart hub 3 or 4 time of the day,so no anymore call to virgin support for internet because they say same just restart hub,waiting for finish my contract and move to other network

  • Jimbwlah James Milward (@Jimbwlah) reported from Farnborough, England

    @virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation

  • sarahgtaylor sarahgtaylor (@sarahgtaylor) reported from Hurley, England

    Virgin mobile customer service is laughable. Can only use online chat if you want to buy something. #virgin #virginmedia #customerserviceorcustomercontol

  • annabelouisa Annabel Z (@annabelouisa) reported from Basingstoke, England

    @virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions

  • Johnty14 John Richards (@Johnty14) reported from Basingstoke, England

    @virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.

  • OutdoorDaveGB David Bruton (@OutdoorDaveGB) reported from Reading, England

    @AnnaCorderoy @virginmedia In my case it took about 2 months to get a reliable service restored.

  • TariqKhanOne Tariq Khan (@TariqKhanOne) reported from Burnham, England

    Day by day service standards are decreasing for virgin. #virginmobile @virginmedia

  • MAXLOTUS Max Hurst (@MAXLOTUS) reported from Guildford, England

    @virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice

  • mecompton74 Martin Compton (@mecompton74) reported from Maidenhead, England

    @virginmedia pathetic... entire service cancelled for six days without any notice... for repairs! 🤣 Awful company... @richardbranson you really need to be more careful about who gets to deliver franchised services under your Brand’s name. Truly awful... again!

  • BhaminiLynn Bhamini Lynn (@BhaminiLynn) reported from Slough, England

    @virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!

  • Eggybread18 Oliver Reid (@Eggybread18) reported from Ash, England

    @virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jentmpst Jen 🍒 (@Jentmpst) reported

    @virginmedia This has been ongoing for 4 days now tho, we keep getting advised its fixed & then it goes down again.. An engineer has supposedly been every day (they haven't) also not entitled to any loss of service credit due to the terrible rule of it having to be "total loss for 3 days"

  • GavPrince Gavin Prince (@GavPrince) reported

    @virginmedia No one ever answers your customer service either, its like you try and do everything possible to avoid speaking to customers. I havent got a spare 2 hours to wait on hold again!

  • SimoneV32682009 SimoneV (@SimoneV32682009) reported

    @virginmedia @LeanneMcGiveron When you call the service it says "Impossible to connect you" and the call ends. I am without service as well.

  • GarethJones72 Gareth Jones (@GarethJones72) reported

    @mouthwaite @virginmedia Have you definitely set up security with them? I had this issue and one of their operators told me the two words they use if no security is set up or its disappeared oddly. In then rang back and used letters from these words and hey presto let past security and sorted. V. Bad

  • TheLordOfGoats_ TheLordOfGoats (@TheLordOfGoats_) reported

    @virginmedia going down yet again across London and Enfield Town, whats the point in paying for a service that goes down several times a week?

  • Wezzo_66 Simon (@Wezzo_66) reported

    @virginmedia Switched browsers and saw no problem, and yet five times today the router has lost connection to the Internet. Thankfully we're not home schooling but I'll be honest it's embarrassing constantly dropping out of work MS Teams meetings.

  • Cyrawx Asher D➐ (@Cyrawx) reported

    @virginmedia I’m aware your busy it’s took 9 months to get a response I’m trying to figure out if @bet365 will let me place a bet whether covid ***** off before I get one issue resolved

  • katyminshall Katy Minshall (@katyminshall) reported

    Hey @virginmedia - spoke to you last week and still waiting for your engineers to give me a ring. Wifi keeps cutting out. Could you help?

  • HelReynolds Hel Reynolds (@HelReynolds) reported

    @virginmedia Hiya. I’ve checked and there are no issues. It’s not urgent, I can cope with no or patchy service - but if someone could just register my query I’d be really grateful. I’ve rung quite a few times over the last few days but the automation brings me back to that app each time.

  • Master_Roshi__ عبد الرشيد سهيل (@Master_Roshi__) reported

    @virginmedia There is no customer care team option when I call as the doc states