Virgin Media Outage Report in Wokingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wokingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wokingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, Reading, Guildford, Basingstoke, Slough, Aldershot, Woking, Farnborough, Fleet, Camberley and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
Internet | |
| Reading |
Internet | |
| Guildford |
Internet | |
| Basingstoke |
Internet | |
| Slough |
Total Blackout | |
| Slough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wokingham, England
Latest outage, problems and issue reports in Wokingham and nearby locations:
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Sorry to say that I contacted your online chat, but they offered no significant update other than 9th Sept for a fix and no offer of compensation as I am not experiencing a total loss of service. Not happy at all.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Stephen Marshall
(@mathers1981) reported
from
Reading, England
@virginmedia absolute joke of a service. Try and leave them as they are having your pants down each month and it’s like trying to escape Alcatraz. Awful firm
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Paul Camm
(@MrCamm) reported
from
Aldershot, England
@virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner
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Mike
(@mikeyh817) reported
from
Woodley, England
@virginmedia putting on such excellent service again 😡😡😡😡 broadband been down now for over three hours. You clowns really are useless. Really wish we’d left you when we had the chance 😡😡😡😡😡
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Lynn Gower
(@KernowPrincess) reported
from
Reading, England
@virginmedia internet appears to be up and down for RG30 2QT
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James
(@InflightJames) reported
from
Wokingham, England
Absolute SHIT customer service from @virginmedia today. Due have an iPhone delivered yet “for some reason” it was cancelled. Thanks for that.
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Mark Reilly
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia The worst Broadband provider 😡 The worst customer service 😡
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Ryan Wilson
(@RJHOTCHEF) reported
from
Fleet, England
@AlyInASpin @virginmedia Weird we are having the same problem #lag , @virginmedia whats the problem please. Very annoying now
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia trying to watch a film on Netflix only for my tv to keep flashing up wired LAN cable is disconnected then wired network is connected what is going on I pay for virgin and Netflix and getting fed up
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Broadband service improved, good speed and customer service follow-up. Thank you @virginmedia much improved service.
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Cal 🇬🇧 🦁🏁
(@ska_qpr) reported
from
Taplow, England
.@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia #virginmedia what channels do you use for itv and BBC when the virgin is not working properly. Someone please tell me. Thanks
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Graeme Spice
(@spice1971) reported
from
Yateley, England
@virginmedia Maybe you can pass on the fact 2 calls to two separate call centres (first was India, second Scotland) both dropped mid call. Assuming it wasn’t the operators maybe there is an issue. Didn’t happen to Philpines on third call. Annoying when hold times are long
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.
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Mike
(@mikeyh817) reported
from
Woodley, England
@virginmedia According to your fault page there’s nothing wrong yet when you call they agree there’s a problem. Again poor service from yourselves when your departments can’t agree!!!
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Mechelle Penny
(@Simmba88) reported
from
Basingstoke, England
@ceryswebb @virginmedia Their customer service is the absolute worst
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Pound
(@matthewpound) reported
@virginmedia I signed up on the 10th and was advised would get a email from virgin ref package and one about o2 sim. Heard nothing so far ref sim. My self install coming this Sat but will be without a phone from next week with no SIM card. Therefore now looking to cancel everything with you
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Claire Richardson
(@Claireabel123) reported
@virginmedia I called for some help on my mobile account. Mario was the most unhelpful person I’ve ever come across. Will be looking elsewhere for tv/mobile service.
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stephen may
(@thecowgumkid) reported
@virginmedia landline not working can’t get in touch with virgin media!
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Z Taf
(@TafadarZ) reported
@virginmedia C-0501221021 - ZANE TAFADAR I am willing to come to a resolution but no manager is willing to bother, what Virgin have done is nothing short of criminal and goes against all ethical practice laws. Yet it's ignored like it's nothing. Not to mention the amount of stress caused
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Naz
(@mehnazlbbs) reported
@virginmedia Network search is not available. The option is greyed out
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Gillian
(@faceofboe) reported
@virginmedia I don't have a hub 3. The app said sign in to upgrade your hub at no cost. I signed in. There is NO way to upgrade a hub. There is no menu item that covers it. The help won't tell you how to do it. I pay over £100 a month for your 'service'. I just want the advertised broadband.
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Derek
(@itdontmaterwha) reported
@virginmedia My contract is up so I wanted to see what offers you have for me to remain a customer
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UnknownWarrior
(@SkillMaestro25) reported
@virginmedia I spoke on the phone yesterday and an engineer visit has been booked due to not receiving a dial tone. I asked for help on another query (downgrading internet) she told me stay on the line, which I did and she cut me off.
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UnknownWarrior
(@SkillMaestro25) reported
@virginmedia Yep, rebooting had been done and the issue still there, seems like an issue on your lots end, I can even do forgot password because it keeps giving me that screen in the original tweet
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Dario De Felice 🏳️🌈 🏳️⚧️
(@MonkeyMagicBoy) reported
@MartinSLewis Not true for me. Just called them. Only offer was to agree to another 18 month contract or cancel. Guess which one I’ll be doing @virginmedia ? You can cancel WITHOUT EARLY TERMINATION PENALTY as a result of this price hike. 10% increase mid contract is disgusting treatment.