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Virgin Media

Virgin Media Outage Report in Reading, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG4 , RG2 , RG5 , RG31 , RG7 and RG30 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, Farnborough, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, Maidenhead, and Fleet.

CityProblem TypeReport Time
Reading Internet 5 hours ago
Reading Internet 7 hours ago
Reading Internet 18 hours ago
Reading Internet 1 day ago
Reading Internet 3 days ago
Reading Internet 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • DawnFabbricatti
    Dawn Fabbricatti🇿🇦🇮🇹 (@DawnFabbricatti) reported from Reading, England

    @virginmedia You LITERALLY cannot be serious right now? Is this how you believe my issue will be solved? And yes, in the last 19 days I have rebooted twice.

  • gregemmerson_
    Greg Emmerson (@gregemmerson_) reported from Reading, England

    @virginmedia Completed the tests with the app, one room poor coverage

  • TheonlyJonesy
    Martyn Jones (@TheonlyJonesy) reported from Fleet, England

    @virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!

  • McFadden1985
    James McFadden 🎮 (@McFadden1985) reported from Camberley, England

    My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

  • gonnella
    Pete (@gonnella) reported from Woodley, England

    @mattlintott @NetXL_dot_com Nice 👍🏻 got gig1 from @virginmedia but the upload is awful only 50mbit. Hope it gets increased to at least 100mbit soon.

  • gareth5274
    gareth moore (@gareth5274) reported from Maidenhead, England

    @virginmedia any chance of any help, been phoning since Friday and still getting nowhere. Ta.

  • EmsAlice
    Ems ☾ (@EmsAlice) reported from Bracknell, England

    @virginmedia It’s now been more than 48 hours and once again our catch up services and virgin media store is down and unavailable ... this time with no known local issue. What am I meant to do?

  • PhilipFurlong2
    Philip Furlong (@PhilipFurlong2) reported from Wokingham, England

    @virginmedia They say it's company policy and as it's with IT they can no longer help! 1 week and no further forward.

  • ambreenfarooq15
    A (@ambreenfarooq15) reported from Reading, England

    Virgin media is sooooooo ******* ****

  • AndyBarr79
    Andy Barr 🇬🇧🇪🇺 (@AndyBarr79) reported from Reading, England

    @virginmedia Hi see first tweet in chain, I have been waiting on CS whom I called and raised a call back complaint request with before I tweeted my frustration

  • KathyMck1962
    Kathy mckenry (@KathyMck1962) reported from Reading, England

    @virginmedia can you advise how much longer our internet will be down in the Tilehurst Reading area had no internet since 8pm yesterday? ?

  • vikingmarta89
    Marta (@vikingmarta89) reported from Reading, England

    @virginmedia why since Monday is so bad signal in Reading West ? I’m not able to work !

  • AndyBarr79
    Andy Barr 🇬🇧🇪🇺 (@AndyBarr79) reported from Reading, England

    @virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.

  • BagshotTwit
    Paul Austin (@BagshotTwit) reported from Camberley, England

    @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

  • BagshotTwit
    Paul Austin (@BagshotTwit) reported from Camberley, England

    @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

  • BobBeveridge1
    Bob Beveridge (@BobBeveridge1) reported from Reading, England

    @virginmedia When your expensive fibre broadband crashes in the middle of an online meeting with an MP this is bloody frustrating and unacceptable. Your service is often unreliable in the middle of the day. Can it be fixed or do I need another provider as backup?

  • 6thDr
    6thdr (@6thDr) reported from Wokingham, England

    Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.

  • AlisonJaneWilso
    Alison Jane Wilson (@AlisonJaneWilso) reported from Camberley, England

    @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

  • flyingjok
    John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!

  • JulianHull
    Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia having problems with internet in GU14. Will this be resolved soon

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • iainmiller02
    Iain Miller (@iainmiller02) reported

    Been on the phone to @virginmedia to cancel my account after a massive house fire. Been passed through 7 different people and then hung up on. Absolutely shocking service which I don’t need after losing my home. #disgusted

  • jackchauhan1987
    Jack Chauhan (@jackchauhan1987) reported

    @virginmedia Got the new 360 box... what an absolute mess of a system. Awful UI especially with the recordings... it’s just a complete mess

  • marklee65363483
    ⚡️SPARKY⚡️ (@marklee65363483) reported

    @virginmedia Sorry, I don’t understand what I am supposed to do? I have tried rebooting etc but nothing works. I need to speak to someone to fix it/reduce my payment because I’m not getttwhat I’m paying for

  • capitan_eddie
    eddie (@capitan_eddie) reported

    @virginmedia The problem got fixed as soon as I got another supplier

  • LioubaBM
    Marie B-M (@LioubaBM) reported

    @virginmedia never heard back no. my user name is MarieBM thx

  • chloeflxtch
    Chloe (@chloeflxtch) reported

    @virginmedia I rang on Wednesday to cancel my services at the end of my contract and he said I’d receive confirmation etc in 2/3 days but I still haven’t received anything

  • GorillaGiraffe
    Reader (@GorillaGiraffe) reported

    @virginmedia I still can't get through on the phone, is there any other way to book an engineer to come out? My land-line is down, test was 'inconclusive' and said to call when I go through website.

  • Simack11
    eddie Mack (@Simack11) reported

    @virginmedia any chance of a reduction in my bill with the shoddy service completely out around my area 3rd time this year already

  • gaptoothgirl
    lola (@gaptoothgirl) reported

    @virginmedia my internet’s still dropping off whenever it feels like it and is spotty in my 2 bed flat consistently. Please can you send me out the pods. I’ve tried to get a hold of a human for months with no success and the app is incorrectly saying signal is ‘good’.

  • PurpleBasil
    Sunil Sharma (@PurpleBasil) reported

    @virginmedia Btw the wifi seems to have sorted itself out, for now. That was at least 20 mins of poor connectivity right now