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Virgin Media outages and service status in Reading, England

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Full Outage Map
  • Virgin Media generated 7 outage signals in the last 24 hours around Reading, including 7 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Sep 9, 10:31 AM GMT+1.
  • 86% Internet (86%)
  • 5% Total Blackout (5%)
  • 5% Wi-fi (5%)
  • 5% TV (5%)

The latest reports from users having issues in Reading come from postal codes RG6 , RG1 , RG2 , RG31 , RG4 , RG7 , RG5 and RG30 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Wokingham, Bracknell, Maidenhead, Reading, High Wycombe, Camberley, Farnborough, Fleet, Warfield, Tadley, and Yateley.

CityProblem TypeReport Time
Wokingham Internet 16 minutes ago
Bracknell Internet 12 hours ago
Maidenhead Internet 13 hours ago
Reading Internet 15 hours ago
High Wycombe Internet 21 hours ago
Reading Internet 21 hours ago

Nearby cities with recent reports

Wokingham

1 recent signals

16 minutes ago
Bracknell

1 recent signals

12 hours ago
Maidenhead

1 recent signals

13 hours ago
High Wycombe

1 recent signals

21 hours ago
Camberley

1 recent signals

2 days ago

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • dano_afc
    Dan O'Sullivan (@dano_afc) reported from Frimley, England

    @virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!

  • LesleeRBarron
    𝗟𝗲𝘀𝗹𝗲𝗲 𝗕𝗮𝗿𝗿𝗼𝗻 🏳️‍🌈 🇺🇦 🍃💚🍃 (@LesleeRBarron) reported from Reading, England

    @virginmedia Just had a call from Jerry at Virginmedia media wanting to help me mend my broadband issues (that I don’t have). After challenging him he told me to find the largest ***** & shove it up my arse!! Charming!! His No. 02038399963

  • RNeacsu
    Razvan Neacsu (@RNeacsu) reported from Didcot, England

    @Feesuff1 @virginmedia Having same issues on BTSport 3 HD and 4HD.

  • arintsie
    A Rintsie (@arintsie) reported from Marlow Bottom, England

    @virginmedia Phone call received this afternoon from your service centre but not about the complaint / when I asked about it they cut me off / email received from Resolution Team this afternoon telling me to ring your service line and have not read the complaint / total joke C-180123113

  • BeckyMorrish13
    Becky Morrish (@BeckyMorrish13) reported from Camberley, England

    Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

  • BagshotTwit
    Paul Austin (@BagshotTwit) reported from Camberley, England

    @virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?

  • K74Marti
    Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

  • CRJG_
    Cameron🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CRJG_) reported from Bracknell, England

    Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account

  • HamiltonNashHR
    Jim Moore (@HamiltonNashHR) reported from Winnersh, England

    So @virginmedia is down again, and their 4G backup dongle has failed to take over AGAIN. In fact, it has never once failed over to 4G in any of the outages we’ve ever had. Why am I paying for this? 😡

  • Debbiejojessup
    Deborah Jessup (@Debbiejojessup) reported from Woodley, England

    Trying to cancel our Virgin Broadband what a nightmare. On hold for 90 mins still no one answers from the cancellation department. #virginmedia @virginmedia

  • CM40UK
    CM40 (@CM40UK) reported from Blackwater, England

    @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

  • TimSBourne
    Tim Bourne (@TimSBourne) reported from Wokingham, England

    @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

  • CM40UK
    CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

  • shaun1968
    shaun harley (@shaun1968) reported from Didcot, England

    @virginmedia I'm expecting a replacement set top box to replace a broken tivo. Told it will be delivered Weds. but I've had no confirmation email and not showing in my virgin app. Can anyone help

  • Chateauneuf64
    Bowlesy (@Chateauneuf64) reported from Wokingham, England

    @virginmedia OK guys, could you ask your team behind the scenes to turn my BB signal up just a tad, you know, enough so it actually works? As your putting your prices up would be great to experience what I'm actually paying for now! Thanks

  • LesleeRBarron
    𝗟𝗲𝘀𝗹𝗲𝗲 𝗕𝗮𝗿𝗿𝗼𝗻 🏳️‍🌈 🇺🇦 🍃💚🍃 (@LesleeRBarron) reported from Reading, England

    Just had a call from Jerry at Virginmedia media wanting to help me mend my broadband issues (that I don’t have). After challenging him he told me to find the largest ***** & shove it up my arse!! Charming!! His No. 02038399963 #virginmedia #ScamAlert

  • PhilStace20
    Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm

  • AronGunningham
    Aron Gunningham (@AronGunningham) reported from Reading, England

    @virginmedia RG6 no service

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

  • McFadden1985
    James McFadden 🎮 (@McFadden1985) reported from Camberley, England

    My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • b0bbybux
    Bobby Bucks (@b0bbybux) reported

    @SBarrettBar @tescomobile Interesting, our fibre was down recently (Virgin Media, avoid like the plague) and our Tesco Mobile data coverage was absolutely terrible. If it haven’t been for my neighbour giving me access to his network, I would have been screwed. And we were down for a bloody week 🤬💩

  • Munro78
    John Munro (@Munro78) reported

    @virginmedia Got an email saying my contract expires soon. Taking my payments from £73.50 to £137.50 - I can’t seem to find any new deals that would bring my payments down to what my original contract was. Unless I become a new member and you charge £49.99. This can’t be right?

  • PaddySw99745534
    Paddy Sweeney (@PaddySw99745534) reported

    @virginmedia @LucyW1972 Why is no one dealing with customer service complaints. For one month now I have emailed, messaged called but still your equipment has not been sorted. Paddy Sweeney

  • stephenm68
    Stephen Maddock (@stephenm68) reported

    @alan_reddish @virginmedia Day 34 here. And no proper answers such as whether any engineers have actually been out to try to fix things. Just stock answers from the @virginmedia script.

  • declancarty
    Declan Carty (@declancarty) reported

    @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

  • Seren_7
    Seren 7 (@Seren_7) reported

    @virginmedia your online chat to us hasn’t worked for over 6 weeks. I have only been able to cancel today after being on a 1 hour call. Please advise when my account will be credited?

  • JanetsEscapades
    Escape to the Garden (@JanetsEscapades) reported

    @virginmedia I have recently closed by Broadband account. I returned your equipment on 25th August 2026. I have an in-post receipt. However, your email is no reply & there is no contact phone number for customer service? I am now getting further emails about returning this!

  • robert_grieve
    Robert Grieve (@robert_grieve) reported

    Trying to upgrade my TV package with @virginmedia yet can’t get through to speak to someone. Gave up after being on hold for an hour. Appalling customer experience 🤯📺

  • helenxbedford
    Helen Bedford (@helenxbedford) reported

    @virginmedia Hello! I have an engineer visit booked but it’s not on the app. I’ve raised a complaint about that but my complaint isn’t on the app. I started a live chat and was asked to move it to WhatsApp’s, but didn’t receive any comms. How can I get any response from Virgin?

  • LeeHarris
    Lee Harris (@LeeHarris) reported

    Hey @virginmedia, my internet has been down since 6pm yesterday and you still haven't managed to fix it. FFS! SORT IT OUT!