Virgin Media outages and service status in Reading, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Reading, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 7, 8:58 AM GMT+1.
- Internet (79%)
- Wi-fi (13%)
- Total Blackout (4%)
- TV (4%)
The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG2 , RG31 , RG7 , RG30 , RG4 and RG5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Maidenhead, Reading, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
Wi-fi | 5 hours ago |
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Maidenhead
|
Internet | 2 days ago |
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Reading
|
Internet | 2 days ago |
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Reading
|
Internet | 2 days ago |
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Reading
|
Internet | 3 days ago |
|
Reading
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Basic Bloke (@basicbloke2012) reported from Yateley, England@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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Katy Hamilton (@Katyebh) reported from Reading, England@virginmedia I made a GDPR complaint to you at the time of writing that tweet it was acknowledged, my preferences were updated (apparently) and yet I STILL get calls. Not a word of an apology in that letter though. Didn’t think anything would tempt me back to Sky..
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Grant Baartman (@gb20man) reported from Bracknell, England@virginmedia Proposed resolution time is 16h00 - so service has been out since 10h30 and I work from home...
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Rochdale Cowboy (@Rochdale_Cowboy) reported from Maidenhead, England@UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.
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MarkBlunden (@markblunden) reported from Maidenhead, England@virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!
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Martin law (@tw1tterlawsey) reported from Reading, England@virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way
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Grant Baartman (@gb20man) reported from Bracknell, England@virginmedia Really need to consider my options and look at other service providers - ongoing intermittent service for a week now and keep getting fobbed off by you CSA's - I think you may want to consider reviewing your customer services. #badcustomerservice #virginmedia
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Dionne Angus (@dionne_angus) reported from Bracknell, England@virginmedia just love paying for services which I'm not getting! Seriously sort it out or I will be going elsewhere. No tv, no internet your service is an absolute joke!
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Katy Hamilton (@Katyebh) reported from Reading, EnglandGetting a bit fed up of @virginmedia marketing calls that just hang up when I indicate I’m not interested - not even giving me the chance to opt out - #GDPR rule breaking....
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Debi Brown (@debi_feltimo) reported from Maidenhead, England@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!
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Lisa-Marie Cuthbertson (@LisaMarieHeenan) reported from Reading, EnglandThe @virginmedia amazing service continues, pay £13.99 for a film that you cannot watch due to technical error 🙄 look online, seems common & responses unhelpful, hurry up @SkyUK & get faster broadband here so I can switch!
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Debi Brown (@debi_feltimo) reported from Maidenhead, England@virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home
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Katy Hamilton (@Katyebh) reported from Reading, England@virginmedia Exactly - hands washed of the issue. I don’t need an update, you’ve told me it’s done. It isn’t.
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Grant Baartman (@gb20man) reported from Bracknell, England@virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia
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Woodsy (@chriswoods84) reported from Wokingham, England@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
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Alex George (@woodsa164) reported from Wokingham, England@virginmedia Not great, it never is really.
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Martin law (@tw1tterlawsey) reported from Reading, England@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
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Woodsy (@chriswoods84) reported from Wokingham, England@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
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Grant Baartman (@gb20man) reported from Bracknell, England@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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Rob Allan (@roballan07) reported from Maidenhead, England@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Weston (@westonle) reported@virginmedia Why does my Internet go down daily, can I get out of my contract for POOR Customer service. Same issue daily.... What are you doing ABOUT THE POOR SERVICE!!!
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Mo (@Mahamoud69) reported@virginmedia Well this not good enough. I’m working from home and I cannot wait until 3pm for the issue to be fixed. This is impacting my work, is there anything else you can do?
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simon gillott (@gillykite) reported@virginmedia There is a forum question and the answers point to an engineer needed due to hub 3 constantly restarting and partial service DS only. But your supervisor I spoke to won’t book an engineer. I have raised a complaint and your customer service is woeful
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Tranquil-life (@lifetranquil1) reported@virginmedia my internet has gone really really slow , it keeps dropping g out since my new neighbour has had their Virgin media installed now this is causing major issues for us please help as I’ve called had automated test ran no issues ?? so now what as it’s still slow ?
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Andy Edwards (@andywxm) reported@virginmedia It says it looks like there are no known issues in your area right now!
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Natalie Martin (@N_Martin_) reported@virginmedia hello, I’m moving to a property to rent that already has virgin media services (tv, broadband and phone). However I want just broadband and no tv. Do I need to cancel the account for the current occupier and start a new contract myself?
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♥ Andrea Jayne ♥ (@Souvenir_AJ) reported@EmmaBabeyy93 @virginmedia That must have been hell! I don't know how they coped in the old days but you can't do anything with the power down. Even reading is out!
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⑦ANDO⑦ (@anderspoon) reported@virginmedia I need someone to call me regarding a serious complaint. I signed up with you 3 weeks ago after moving house having been a customer for over a decade. Incompetent service and communication. Have had 4 operators out to my house. Going to ombudsman if not resolved ASAP
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P.A.T.V. Scunthorpe (@PATVOne1) reported@welshleema @Channel4 @virginmedia The channels are broadcasting through Channel 4’s back up systems, not their main systems at Red Bee. As The Box Plus Network don’t use the same systems, their options are to either repeat each channels’ back up hour long playlist, or to simulcast the channels that are working.
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simon gillott (@gillykite) reportedHow BAD is the customer service from @virginmedia? Same intermittent fault with broadband dropping out we have been having for weeks. They do their diagnostic checks remotely, and say no they wont send an engineer out. customer service what customer service! POOR!