Virgin Media Outage in Reading, England

After waiting for over 1 hour to talk to a human on @virginmedia, can't help but feel like I was being trolled by the choice of background songs. One says "I could get used to this", other about being down down down... Somehow I don't think this is the best choice of mood music.

@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area

Can not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful

@AnnaCorderoy @virginmedia In my case it took about 2 months to get a reliable service restored.

@virginmedia no internet in Woking, always poor connection when I visit. 5g disappears, slow 2g. Now nothing. Father wasting money for this service.

@virginmedia pathetic... entire service cancelled for six days without any notice... for repairs! 🤣 Awful company... @richardbranson you really need to be more careful about who gets to deliver franchised services under your Brand’s name. Truly awful... again!

Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service

@virginmedia Please contact @CameronHeald as he is the sufferer of this poor poor service.

Ridiculous, poor service @virginmedia

Yaaa final bill from Talk Talk is on its way I have wasted so much money and time with this rubbish company. I had no service from them now I am back with Virgin Media I was such a Clutx to of changed, as soon as that bill comes in and I pay I will be happy😊😊😊😊

@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.

@virginmedia was on phone for over 2hrs yesterday sorting out why disconnected...now waiting on phone again already 30mins still no answer to find why still no internet... absolute awful customer service

@virginmedia not even a reply = customer support 🙄

@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔

@virginmedia I will NOT cash the cheque and sum directed back to the account as I believe this is just a pro-rata amount due. Not compensation for lack of service or repayment of any kind

@virginmedia But yet, you cannot call me to discuss! I find the benefit of hiding behind a system laughable. Particularly as it is your company who cannot log complaints, log a cancellation or fix a long term problem from which you had 20+ calls over many months. I have a pic library of my tv

@virginmedia Not any more. There was an issue, all was meant to be fine at 6pm - but alas, here we are...

@virginmedia Broadband/TV down. Had a text from you saying all is working, but it's not.

@virginmedia absolutely shocking customer service, ironically can’t even manage to do a disconnection correctly.

@virginmedia No, which is why I went to the problem of contacting you.

@virginmedia Broadband issues not resolved RG1 despite app & text message to the contrary. Have run diagnostic test twice that does correctly report an active issue. Please clarify fix time.

Service down in Maidenhead on Xmas eve and day. It’s been up and down for weeks now. Very shoddy, no way of accessing any recordings for today. #terribleservice #virginmedia

@virginmedia Security reasons! My gripe is about that. Got unsolicited call from VM (they said) asked for my address (for security reasons) I try to tell them if they want to contact me is to write but they wouldn't listen, kept talking over me and then hung up on me! Very rude woman.

@virginmedia the fibre optic broadband I’m meant to have at home is so shit that i’m having to use my 4g... sort it out you frauds

@virginmedia in addition to the lack of your services all of my other service subscriptions that rely on internet are affected. So your fault is costing me across the board. No Netflix, Amazon prime video or working from home so extra cost getting into the office.

@virginmedia not happy, broadband out for 2 days, service status page reports no issues in this area but upon phoning an automated message confirms postcode then says there is a complex issue with broadband in this area taking them longer to fix than expected.

@karunchandhok @SkySportF1 Can you persuade SKY to sell an F1 only upgrade for @virginmedia customers for a reasonable cost. I don't want Sky Sports as I would never watch any output other than F1!!!!

@virginmedia It has been a month since I submitted the complaint, and the team said they aim to respond within 7 days. I received a phonecall more than a week ago; this wasn't helpful and I told them to give me a written response. No news since. I sure hope I will hear from you soon.

@virginmedia Hi DA, no, I received an automated email from the resolution team acknowledging the receipt of my complaint, but that does not contain a reference number. (I wonder if one has been assigned.) That's the only written communication I have on this. It's odd, and unhelpful.

@virginmedia Just had a final reminder telling me they have tried calling.. Nothing received and still waiting for the bag. Can't believe the poor customer service #howtolosepotentialcustomers

@virginmedia After two phone calls I’m finally told that there is a problem which the engineers are endeavouring to fix - a pity you couldn’t provide the info yourselves 😏

@virginmedia No known issue showing on your website but tv and broadband have dropped out about 15 mins ago - please advise when we can expect it to be fixed.

@HelenTaylor21 @virginmedia @richardbranson This one doesn’t apply here AFAIK but my favourite, after a data breach, is “we take customer security very seriously”. The most ironic IT PR statement ever IMO but never runs out of mileage 😂

@virginmedia #virginmedia broadband down in GU14 again!

Virgin media are dreadful! I'll never use them again! If you cancel by phone make sure to do by post also, cause they will lie and say you didn't. Dreadful customer service @virginmedia

@virginmedia There have been great delays, false information, lack of clarity and communication, about construction, main cable connection, installation, and customer service. I am afraid but this really is just not good enough. I'll have to keep raising the issues until something is done.

The nightmarish saga for getting the internet at home continues. @virginmedia has not done the work, and are unhelpful—can't even tell me what they're doing when. And phoning their customer service costs a fortune (£5 for 10 min!—you barely get to an agent). It's all screwed up.

@virginmedia my Internet connection is down in Twyford rg10. I ran the test and it says my equipment may not be connected but it is and is lit up

Sick of having to use my 3G in my own home because @virginmedia internet never works!!!

@virginmedia If this was my company or I was heading this department I would get hold of the right people and ask them to call back the customer this is appalling I will make this a class action this is just beyond appalling service as you know one has to be on hold for hours literally

@virginmedia Also the irony is that you are asking me to call the same number I’ve had this disputing behaviour from to file a complaint that in itself is appalling I think you need to call me to have this resolved and compensated accordingly

@virginmedia I called your customer services who after being on hold for over 49 minutes and finally explaining to them the issues I’ve had for almost two weeks with this broadband tells me he thought I was talking to someone else!!!!!!😠

@tymasteriawsome @virginmedia @Kiki19312 No and I’ve just called virgin call centre in Philippines and after being on hold for 49 minutes they guy called James there tells me I thought you were talking to someone else when I’ve explained the issues to him

@Kiki19312 @virginmedia It’s not working here at all no broad band

@virginmedia @Kiki19312 This is happening in Maidenhead too how can it not be a national issue you need to refund us

Service backup in SL6 #virginmedia

Cheers @virginmedia for cutting me off a day early. Just what I need :-( That’s two very basic administration errors you’ve made ending our relationship. Doesn’t really make me want to come back any time soon #poorcustomerservice

@virginmedia The thing is, it’s not even close to 100% - I have an issue every 2 days I’d say? And that’s just when I’m in the house. It probably cuts out randomly when I’m not in too. I just tweet you when it really winds me up,there are all the times I just sigh and do something else for 5

@virginmedia almost loosing another customer here!! Got a pending move and I get disconnected 10 days only. As far as I am concerned my contract has been cancelled. Speak to 5 people only 1 apologised. Engineering can reconnect in minutes but I am not allowed to speak to them!

@TheAshPhillips @SkyUK @virginmedia 100% their terrible UX is the reason I stopped using Virgin 8 years ago. Not surprised it’s so poor. So crazy that a company like that wouldn’t take UX and design seriously.

@virginmedia Really pissed with your service. On holiday and missed a payment due to moving money about accounts and get threatening email about disconnecting. We dont have account details to hand and your website isnt great for this. We spend a fortune with you. Not happy.

@LivelyLot @BFSBABE @virginmedia Absolutely shocking, it is a consistent problem with Virgin, really shouldn't have left Sky

@virginmedia hey! If you ever want a service to just turn off and not be able to talk to a rep that's virgin. @StephenNolan @Ofcom @IAmJericho @bt_uk @SkyNews @SkyUK

@virginmedia I have checked service status which is telling me there is nothing wrong with the broadband, RIP no gaming tonight boys

@virginmedia No faults in area just the crap modem

@SarahFreer @virginmedia Mine has just gone down, also in LS6!

@virginmedia is there on going issues with virgin media broadband in Northern Ireland. I have had on going problems with my internet from having no internet to internet dropping. I am not receiving the service that I am paying for. ☹

@virginmedia Just for confirmation. Had an engineer out today which did not solve our problem as there is apparently an issue at a main hub further back in the system. Again I would like to highlight that this does not show on the service status as a fault so I cannot track a repair.

@Rcelectrics1 @virginmedia I've followed the instructions no known faults listed. Run a test, turned wifi hub off & on. Reset it....still not working!! No wifi for 3 hours now. I'll expect a credit on my account!!

@virginmedia no issues in the area that would affect the TV working