Virgin Media Outage Report in Reading, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG2 , RG5 , RG31 , RG7 , RG10 and RG4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, Maidenhead, Farnborough, and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Reading
|
Internet | 12 hours ago |
|
Reading
|
Internet | 20 hours ago |
|
Marlow
|
Wi-fi | 24 hours ago |
|
Reading
|
Internet | 2 days ago |
|
Bracknell
|
Internet | 4 days ago |
|
Reading
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, England@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
-
John Neilson (@flyingjok) reported from Camberley, England@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
-
John Neilson (@flyingjok) reported from Camberley, England@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandDear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!
-
John Neilson (@flyingjok) reported from Camberley, England@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandAargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
-
John Mitchell (@LordConnaught) reported from Reading, EnglandDay 4 of trying to get hold of @virginmedia technical support. Quite incredibly I just got a phone call from their marketing team trying to offer me deals. I said I didn't want any deals, I just want my Tivo box replaced as its broken. The woman hung up on me. Disgraceful.
-
John Neilson (@flyingjok) reported from Camberley, England@virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, England@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
-
John Neilson (@flyingjok) reported from Camberley, England@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
-
John Mitchell (@LordConnaught) reported from Reading, England@virginmedia day three of sitting listening to your hold music unable to speak to anyone. My Tivo has gone pop. Any chance you can help please?
-
Bob Beveridge (@BobBeveridge1) reported from Reading, England@virginmedia Very poor service today - internet cut out at least three times, during separate on-line meetings -once at 9.50, once late morning, once mid afternoon. What was going wrong ? RG4 Area31
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, England@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
-
Adrienne (@adimarlow) reported from Camberley, EnglandSwitched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, England@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
-
quentin gunderson (@join_the_Que) reported from Reading, England@virginmedia is almost harder to leave than the EU! 3 days, 5 calls (4 hang ups!) Several wasted hours online.
-
Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rosie Checksfield (@rchecksfield) reported@virginmedia I am working from home, having to use a mobile hotspot which I am having to pay for despite being on furlough and so reduced pay. When we had a similar issue with BT, we had a free wifi dongle to use delivered the next day, and the issue was resolved within a week
-
Tomahawk Kid © 🏴 (@tartanjammies) reported from Currie, ScotlandHey @virginmedia. On Saturday we had a tech visit to sort pixilated screens. He said network problem in street. Network guy came out today and fiddled in the street. Said it was fixed. Now have no broadband and unwatchable TV. Eh14 area. Nothing on status check. Help
-
David S (@Harrthom_EFC) reported@virginmedia I've tried everything suggested and it doesn't work.
-
Disgusted in Devon (@LisaCT68) reported@leonagraham @virginmedia OMG how rude suggesting that
-
TekHedz (@TekHedz_) reportedWe need @BBCWatchdog to look into #VirginMedia asap: Now trying to terminate the account for broadband results in staff trying to explore other options. I've come through to the line to close the account... close the account!!
-
Daniel Minett (@LLCoolDan) reported@lorabenson50 @virginmedia I also live in BR5 and have been without broadband since Friday. The ‘fix’ time just keeps being pushed back. @virginmedia REALISTICALLY How much longer is this going to take??
-
David S (@Harrthom_EFC) reported@virginmedia Says check connections but they're all fine. And it's everything not working. Multi-room and internet. Happened 3 times now for about an hour each time, and then automatically stats working again.
-
Rosie Checksfield (@rchecksfield) reported@virginmedia To confirm, I've now been told by this team that it's a local fault, will "hopefully" be fixed within the next 7 days, and to call back then if not. How is it acceptable to have three weeks of no service with no refund or alternative
-
chionocxns (@chionocxns) reported@virginmedia our virgin broadband has intermittent service constantly. Devices keep disconnecting from WiFi. Absolutely no help from call centre. Got a new modem a couple of months ago and still no change!!!
-
David Hutchinson (@Dave_Hutch80) reported@flaming_ghast @virginmedia It's says there is a problem mate. Same automated response as your Internet. Come on man this is ridiculous. I've got a meeting at 8am so 100% not calling then. Any other times that I might try and not wait an hour pressing 1 & 2 hundreds of times?