Virgin Media service status in Reading, England

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Maidenhead, Reading, Farnborough, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, and Fleet.

City	Problem Type	Report Time
Maidenhead	Internet	11 hours ago
Reading	Internet	23 hours ago
Reading	Internet	1 day ago
Reading	Internet	1 day ago
Reading	Internet	2 days ago
Reading	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

• 
  Khurram Qayam (@kqbrain) reported 2 minutes ago from Reading, England

  Another day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk

• 
  Khurram Qayam (@kqbrain) reported 3 minutes ago from Reading, England

  @virginmedia It's always the same response. No service impacting issues reported. However, the service is pretty bad. Wondering if @virginmedia network is capable of handling traffic or deliberately doing throttling. @Ofcom

• 
  Daniel Sherlock (@mcsherlocks) reported 11 minutes ago from Wokingham, England

  @virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide

• 
  Deborah Jessup (@Debbiejojessup) reported 12 minutes ago from Woodley, England

  Trying to cancel our Virgin Broadband what a nightmare. On hold for 90 mins still no one answers from the cancellation department. #virginmedia @virginmedia

• 
  Paul Collier (@Pablocollier) reported 17 minutes ago from Wokingham, England

  @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

• 
  Paul Mackenzie Ross (@pmross) reported 17 minutes ago from Farnborough, England

  Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

• 
  Tom (@Tom38971529) reported 19 minutes ago from Wokingham, England

  @virginmedia Well I would speak to a member of the team but always get the call cut short and I ask for a call back if the line goes dead. Twice yesterday ot happend Nd never got a phone call back

• 
  Paul Mackenzie Ross (@pmross) reported 21 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Paul Mackenzie Ross (@pmross) reported 25 minutes ago from Farnborough, England

  @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

• 
  Paul Mackenzie Ross (@pmross) reported 26 minutes ago from Farnborough, England

  @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

• 
  Natasha Gorrie (@tashaj1984) reported 31 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  derrick mulvana (@nenevall) reported 31 minutes ago from Reading, England

  @virginmedia @OfficialRandL reading festival, the virgin media mobile network is on its knees with no internet connection across most of the site.. sort it out.

• 
  Paul Collier (@Pablocollier) reported 36 minutes ago from Wokingham, England

  @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 42 minutes ago from Reading, England

  @virginmedia There is no problem in my area. My problem is specific to my account.

• 
  Khurram Qayam (@kqbrain) reported 46 minutes ago from Reading, England

  We have issue with #HGVdrivers but why @virginmedia broadband had issues for the last few days in RG6 area. Pretty bad service. @Ofcom

• 
  Paul Mackenzie Ross (@pmross) reported 48 minutes ago from Farnborough, England

  ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

• 
  Paul Mackenzie Ross (@pmross) reported 49 minutes ago from Farnborough, England

  @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

• 
  Paul Mackenzie Ross (@pmross) reported 50 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  GoldyMcGoldface (@Goldy73) reported 54 minutes ago from Farnborough, England

  @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

• 
  Ems (@EmsAlice) reported 56 minutes ago from Bracknell, England

  @virginmedia We just purchased a film from the media store and it won’t play - just is stuck at 0 minutes 😡 we’ve restarted our box but always have problems like this with catch up especially… not ideal when we’ve paid money to rent a film! Can you help at all?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bryan Light (@UKLightCreation) reported 5 minutes ago from Redcar, England

  @virginmedia No, just continue to ignore me as they have no idea how to fix it

• 
  Natalie (@NattoBri) reported 6 minutes ago

  @virginmedia An hour ago ( at which point it was working but we were having occasional issues but since reboot we have nothing ) they advised there was a service interruption from 11-23 rd in the area ( that we wasn’t told about) and nothing they could do , end of!

• 
  Brian Jacobs (@brianj49) reported 7 minutes ago

  @virginmedia Yes via their chat facility. They told me the driver's transmitter was not working. They couldn't call him. Then they cut me off.

• 
  Chris King (@chrislkingy) reported 10 minutes ago

  @virginmedia So you’re saying the service I am getting is acceptable? Continual drop outs and slow connection are ok for over £50/month?? Do you not think I’ve done numerous factory resets over the past weeks?! Why should I have to?? I should get what I pay for!! Thieving company, stay clear

• 
  sajeed xec (@Sajeed_B) reported 13 minutes ago

  @virginmedia I really would like someone to assist with this. Been ongoing since November and I've about had enough of the lack of support on your end please could I get a response

• 
  Wilty (@Wilty_3) reported 15 minutes ago

  @virginmedia You would let your customers...? I’m sure there is an end to that sentence somewhere. No, it wasn’t cut off. It was 1MB which is next to useless anyway. I spent 2hrs on the phone trying to get an email address working because the website link broken but I gave up. Beyond useless

• 
  Sheila Bell (@sith_hypno) reported 18 minutes ago

  @virginmedia @piperj50 Called 150 on 3 occasions today and on each was put through to yet another department each time due to 'issues'. Currently on text help and been on hold for well over an hour now.

• 
  cj hubbard (@ir_427) reported 19 minutes ago

  @virginmedia Sadly they do not seem to settle down after a reboot. And I certainly wouldn't expect to be having to do that once a day (or more - as I've already done it today and the network is misbehaving again now). I have a Hub 3. Thanks for the reply.

• 
  Andrew Rooney (@arooney1990) reported 19 minutes ago

  @virginmedia your service is ******* shite

• 
  Stephanie Ryan (@Steph1973Ryan) reported 22 minutes ago from Limerick City and County Council, Munster

  @virginmedia seriously, is there an outage in limerick area or is it just my modem turning on and off all afternoom