Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG1, RG2, RG31, RG4, RG6, RG10, RG5 and RG30.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Fleet, Reading, Bracknell, Maidenhead, Farnborough, High Wycombe and Didcot.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| Fleet |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Bracknell |
TV | |
| Reading |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia I’ve phoned up twice to cancel and you sent me a £5 off voucher so that clearly hadn’t worked. No one has responded to my message either so that’s not looking great either
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia Great! In the middle of a worldwide pandemic and the service is down since this morning in Didcot. With so many people working from home and you let everyone down. I am waiting to finish my contract with you and bye-bye. You won’t see me ever again !!!
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia You apologize??? Really??? In the middle of a pandemic , I am a key worker and had to work from home today band I have missed all the meetings. I wish I could cancel my contract and had nothing to do with Virgin ever again!
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Please can you help me to terminate my contract and service with you since it’s unbearable and unprofessional when I’m having work meetings to constantly get disconnected? It’s impossible to speak to a Virgin support human too so I’m left with no choice. Please help me on this.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No I’ve heard nothing back till now I’m afraid and still get issues. Can you help?
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia Nope. No one has contacted me again, which is pretty much what I expected. If you want to come and do the outside work and fit the cables you’re more than welcome to. But my Sky broadband is being installed Wednesday so and I’ve tried to cancel my contract 3 times now so I’m done
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia But they don’t cancel when I ring up so why would I waste my time doing that. I’m not spending another hour on the phone to achieve nothing again.
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Pat Halpin
(@halpo) reported
from
High Wycombe, England
@virginmedia My issue is my account has been cancelled without 30 days notice as agreed and you agreed that my account would run until the day before the new account was switched on #sortitout
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Ritch Waghorn
(@RitchWaghorn) reported
from
Wokingham, England
@virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia Yes. We have been without internet in the area since yesterday and sit nice yesterday you are saying you will get it fix in the next 4 hours. Just now, another text that we’ll have to wait till 8 o’clock. This a joke, honestly 😡
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia I’ve called twice now to cancel and was very specific the 2nd saying, and then sent me a £5 voucher. So why would I waste my time calling them a 3rd time? Everyone I’ve spoken to has been useless and unhelpful 755136803 Here’s my account number, can you cancel it please
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia Yes and I’m still in a queue waiting for a response. I really don’t understand how this is so difficult. I just want to cancel my contact for a service you’ve lied to me be about being able to supply.
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Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia I just want to cancel my contract. You are not a reliable company. You can’t even bother to speak with the customers that pay you.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia Why has it been so difficult to cancel. When I ring up your helpline why does the person who answer have no idea what they’re doing?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew James
(@AndyJ74551315) reported
@virginmedia Thank you for your help. Though this is still shocking customer service from virgin media as a company charging for a service they are unable to provide. And it is not the first time either tv or internet goes down.
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Rich Vibes
(@rich_vibes) reported
@YodelOnline what is going on, day 9 of waiting for my @virginmedia device to arrive, says it was delivered on tuesday, my cctv says otherwise and no pod! I have sent yodel PM, no reply! Virgin say I cant cancel while they investigate, oh and are already charging me
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olivia
(@oliviamck0) reported
@virginmedia was expecting my new router to be delivered by yodel yesterday, no sign of it, had to cancel work today, due to work from home all of next week with no wifi thanks to you. Tried to plug in my old router so I could work today, didn’t work, disgrace
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Raven🧙🏻♀️
(@leonsplat) reported
@virginmedia Also I’ve checked the service status. When it first happened there was an issue in our area but since then the page is saying it’s all good one minute then saying there’s an issue the next!
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winepal
(@Winepal_) reported
@virginmedia Yes and there webchat is down and there phone lines are and i have sent 3 DMs and had no reply. I’m probably just going cancel the whole order as given up waiting
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Andrew James
(@AndyJ74551315) reported
@virginmedia Which would be what seeing as there is nothing on your website informing you of how to to get compensation? Even when you notify the customer your doing maintenance so service is down there is no compensation link though I’d have thought this should be an automatic payment
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Steve Dey
(@Stevedey) reported
@virginmedia That was a TV problem, not a broadband one
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Andrew
(@AMontguire) reported
@virginmedia You engineers seem to be useless sine this has been going on from the 17th June! Total LOSS of service! Same excuss every day it will be fix tomorrow… never does
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Nicola Middleton
(@jellybaby1968) reported
So @Specsavers and @virginmedia seem to have zero customer service! Tried contacting both today - by phone several times - and nothing... Zilch! Shoody service is rife these days and it is damn frustrating... #CustomerServiceIsDead
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Steve Johnson
(@SteveJo37764473) reported
@virginmedia @virginhelp Just spent another 1.5 hours dealing with a VM text (bot?) to get to a resolution. Now going to take about a week to get one to me it says. No wonder they sell well on Ebay seems most give up to keep their blood pressure under control whilst dealing with VM customer support.