Virgin Media outages and service status in Reading, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Reading, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 18, 6:29 PM GMT+1.
- Internet (54%)
- Wi-fi (29%)
- Total Blackout (7%)
- E-mail (4%)
- TV (4%)
- Phone (4%)
The latest reports from users having issues in Reading come from postal codes RG1 , RG30 , RG2 , RG31 , RG7 and RG5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 19: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Camberley, Fleet, Warfield, Tadley, Maidenhead, High Wycombe, Yateley, Wokingham, Farnborough, Henley on Thames, Bracknell, and Didcot.
| City | Problem Type | Report Time |
|---|---|---|
 Reading
|
Internet | 21 hours ago |
|
Reading
|
Internet | 23 hours ago |
|
Camberley
|
TV | 6 days ago |
|
Fleet
|
Wi-fi | 7 days ago |
|
Reading
|
Internet | 8 days ago |
|
Reading
|
Internet | 11 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Craig (@Rochdale_Cowboy) reported from Maidenhead, England@virginmedia @elise_john85 So you're whacking up Elsie's cost because you have more customers (who are presumably also paying you) using the service, and you want to use Elsie extra £4.50 / month so you can invest in services that attract even more customers?!? Get in the bin!
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Cameron🏴 (@CRJG_) reported from Bracknell, EnglandHuge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
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Rob McEwan (@robmcewan1966) reported from Finchampstead, England@virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.
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Greg Emmerson (@gregemmerson_) reported from Reading, England@virginmedia Completed the tests with the app, one room poor coverage
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Haider Al-Rekabi 🏴☠️ (@HaiderAlRekabi) reported from Reading, England@virginmedia There is no problem in my area. My problem is specific to my account.
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Mike Biscoe (@MikeBiscoe1) reported from Reading, EnglandIf anyone is interested in how much @virginmedia are overcharging for their dreadful service, I’ve just been offered a price match on cancellation to move to a different supplier. £27.50/month for a service for which they originally increased price to £105/month
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Ems (@EmsAlice) reported from Bracknell, England@virginmedia We just purchased a film from the media store and it won’t play - just is stuck at 0 minutes 😡 we’ve restarted our box but always have problems like this with catch up especially… not ideal when we’ve paid money to rent a film! Can you help at all?
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Andy Barr 🇬🇧🇪🇺 (@AndyBarr79) reported from Reading, England@virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.
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Craig (@Rochdale_Cowboy) reported from Maidenhead, England@virginmedia I don't know. You never answer the phone when I call you.
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Phil Stacey (@PhilStace20) reported from Maidenhead, England@virginmedia It’s more about how this can’t be dealt with online and spending a busy day trying to get to talk with someone who actually can help. #Disgraceful #expectedthis
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Phil Stacey (@PhilStace20) reported from Maidenhead, England@virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬
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Tom (@Tom38971529) reported from Wokingham, England@virginmedia Well I would speak to a member of the team but always get the call cut short and I ask for a call back if the line goes dead. Twice yesterday ot happend Nd never got a phone call back
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Paul Austin (@BagshotTwit) reported from Camberley, England@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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Khurram Qayam (@kqbrain) reported from Reading, EnglandAnother day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk
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Inmita La **** Peora de Offo (@inmilla68) reported from Didcot, England@virginmedia Internet is not working properly in my pc and your virgin app does not work either. It has been like that since last night.
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Tim Bourne (@TimSBourne) reported from Wokingham, England@virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources
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Bowlesy (@Chateauneuf64) reported from Wokingham, England@virginmedia Broadband down again, 2nd week in a row. Had one day of service and stupidly canx Engineer due next day and hey presto back down we go again. 1 week wait for engineer, 1 day of BB, and now earliest slot for Engineer +1 week. Buyer beware. Typing whilst 50 mins holding with VM!
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faye harland (@fayeharland) reported from Woolhampton, England@virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?
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Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England@virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JS (@shezzey) reported@bmstewart2004 The modern equivalent of **** Turpin,I've successfully switched to Virgin Media after 20 yrs with Sky who demonstrated less than zero customer retention acumen F*ck em.
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scfc 💙 (@Smallworth_xx) reported@virginmedia @TheAFC0522 Been like this since Friday so don’t act like it’s just today ? Do we get a bill reduction for numerous days without a service we pay for ?
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Mr Daryl T Catpiss (@DarylCatpiss) reported@virginmedia @TheAFC0522 Yeah what if I want to watch them on my big TV that I bought to watch my virgin media service on?
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Margaret Miller (@Margare87468895) reported@gnh_Eastwall I hear this poor girl is 18! I'm doing jail for life if it was my 18 year old daughter ! I'm so ******* angry ! Why is this being swept under the carpet? RTE ? VIRGIN media? Main stream media ! ??????FFS 😡😡😡
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JC (@Ahwellnevermind) reported@IainSankey @virginmedia They’ve been like it for years. Deliberately make it difficult for customers to leave. Terrible company
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sue (@suziepea619) reported@virginmedia when are you going to get your act together and get your red button working again? Over a week now and no joy still a daft message experiencing an issue with set top box. Working on a fix. How long is a fix?
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Liam Bolger (@LiamBolger7) reported@virginmedia @CliveR39 I still think it is not a technical issue but some sort of contractual issue between Sky and Virgin. Next step will be ‘technical issue’ logging on to Sky sports as a VM customer.
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JulieH (@eirwenjulia) reported@virginmedia Im not sending a DM, You know there is a problem with interactive services on Sky Sports, I have had no access for 2 weeks. Im paying for services to Virgin which Im not getting. Tmrw Im getting legal advice, I have all my evidence, enougb is enough. Its shambolic.
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Martin Paul (@martinianpaul) reported@virginmedia my bill has just shot up. Who do I need to speak to to get it down or get me out?
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davy patterson (@DavySdpatterson) reported@DavidPaintdw @virginmedia They are the worst , best thing ever getting away from them 👎