Virgin Media

Virgin Media Outage Report in Reading, England

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The latest reports from users having issues in Reading come from postal codes RG1, RG5, RG6, RG2, RG31 and RG30.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Reading, England 12/02/2025 18:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, Maidenhead, Fleet, Crowthorne, High Wycombe, Bracknell, Camberley, Marlow, Farnborough, Tadley, Wokingham and Yateley.

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City Problem Type Report Time
United KingdomReading Internet
United KingdomMaidenhead Internet
United KingdomReading Internet
United KingdomFleet Wi-fi
United KingdomReading Wi-fi
United KingdomReading Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • tashaj1984 Natasha Gorrie (@tashaj1984) reported from Farnborough, England

    @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

  • Debbiejojessup Deborah Jessup (@Debbiejojessup) reported from Woodley, England

    Trying to cancel our Virgin Broadband what a nightmare. On hold for 90 mins still no one answers from the cancellation department. #virginmedia @virginmedia

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬

  • Goldy73 GoldyMcGoldface (@Goldy73) reported from Farnborough, England

    @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm

  • mcsherlocks Daniel Sherlock (@mcsherlocks) reported from Wokingham, England

    @virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

  • kqbrain Khurram Qayam (@kqbrain) reported from Reading, England

    We have issue with #HGVdrivers but why @virginmedia broadband had issues for the last few days in RG6 area. Pretty bad service. @Ofcom

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

  • Tom38971529 Tom (@Tom38971529) reported from Wokingham, England

    @virginmedia Well I would speak to a member of the team but always get the call cut short and I ask for a call back if the line goes dead. Twice yesterday ot happend Nd never got a phone call back

  • kqbrain Khurram Qayam (@kqbrain) reported from Reading, England

    Another day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

  • nenevall derrick mulvana (@nenevall) reported from Reading, England

    @virginmedia @OfficialRandL reading festival, the virgin media mobile network is on its knees with no internet connection across most of the site.. sort it out.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

  • MikeBiscoe1 Mike Biscoe (@MikeBiscoe1) reported from Reading, England

    @virginmedia *sigh*. Been directed to this many times. Had engineers referred many times. This is a persistent issue that raises its ugly head far too frequently

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

  • HaiderAlRekabi Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported from Reading, England

    @virginmedia There is no problem in my area. My problem is specific to my account.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Maryam22464486 Maryam (@Maryam22464486) reported

    @virginmedia I didn’t confirm that I’ll be staying with my family until you solve the problem. I clearly asked your manager to accommodate me today!!! My sister house is too small and my relationship with her isn’t really good so don’t get advantage of me staying in with her!!!!

  • Sidneykidney4 Sid (@Sidneykidney4) reported

    @denfazzer @virginmedia @SkyUK If you get Sky you'll need a dish on the wall and lose picture in bad weather or high trees. I did.

  • SpencerDavies Spencer (@SpencerDavies) reported

    @virginmedia Billing passed me to Sales. Sales passed me to, I think, Rewards, none of them could help. Matter still unresolved. I've called twice in two months about this. Last month I was advised my account was to be credited (have email confirming) and still no credit.

  • Sueluck2 Sue luck (@Sueluck2) reported

    @virginmedia No still on, off internet! Your status line saids all fixed but clearly isn’t! Now fix is estimated on 5th Jan, just not good enough😡😡😡

  • FatimahRadiom Fatimah (@FatimahRadiom) reported

    @virginmedia how can I check if there's an outage in my area? No WiFi so it's impacting laptop work!

  • samsneaks69 Difficult (@samsneaks69) reported

    @virginmedia No dispute telling me multiple times it would be delivered, it never left the sodding depot, @YodelOnline are completely useless! Yet you force them on your customers and charge them 35 quid set up fee to be lied to by them

  • Dovetail_MD Andy Cawdell (He/him ) (@Dovetail_MD) reported

    @vmbusiness starting 2022 as you mean to go on? I think you should go into lift manufacture as you are so good at taking our signal up and down but I would not trust you in that business either!

  • WayneJohns wayne johns (@WayneJohns) reported

    @virginmedia It’s all of it, wired and wireless. It’s been happening intermittently now for a few weeks and driving us nuts…. Not the service im paying for, for sure.

  • elle__tay Elle (@elle__tay) reported

    @virginmedia Also, to answer your tweet, Netflix isn't the problem. Just one of many. No devices are working, and on your 350 fibre package, the highest we have had so far has been 220 down. On gaming pc, can't even connect to a game server and the Internet has a mental breakdown when in use

  • MudlThru Andy Lord (@MudlThru) reported

    @virginmedia Why do you make it so hard to switch to another provider? I've been trying for days to speak to someone from you cancellation department but either get cutoff, told there's a technical issue or advised that I can't cancel my TV and BB as my phone is being ported.