Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG31, RG10, RG1, RG41, RG7, RG30 and RG6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Didcot, Reading, Camberley, High Wycombe, Bracknell, Farnborough, Fleet and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Didcot |
Wi-fi | |
| Reading |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Reading |
TV | |
| Reading |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Dan Brooke
(@dan_brooke) reported
from
Maidenhead, England
@virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?
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Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No I’ve heard nothing back till now I’m afraid and still get issues. Can you help?
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Please can you help me to terminate my contract and service with you since it’s unbearable and unprofessional when I’m having work meetings to constantly get disconnected? It’s impossible to speak to a Virgin support human too so I’m left with no choice. Please help me on this.
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Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
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Maxwell Perris
(@MaxwellPerris) reported
from
Maidenhead, England
@virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia and any chance someone replying to my message via app? I waiting for 50 minutes now. I have broadband down since 18:00 RG2.
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Tim Morgan
(@timmorgan) reported
from
Reading, England
@virginmedia what's the best department to get My Virgin Media support? I am a customer and it won't let me register an account using my email address although my bill is sent to the same email.
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Yes I have explained all this before. Is there any point? My recent issue was with the pathetic final letter, now combined with the fact that your system is so poor you know nothing about this. Totally poor customer experience.
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Pat Halpin
(@halpo) reported
from
High Wycombe, England
@virginmedia My issue is my account has been cancelled without 30 days notice as agreed and you agreed that my account would run until the day before the new account was switched on #sortitout
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Char
(@JurassicGarden) reported
from
Didcot, England
The worst part of Lockdown wasn't the loneliness, the boredom or the agitation. It was seeing ******* Birdseye, McCain's and Virgin Media shoving happy family lockdown vibes down your throat to advertise themselves.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bridget
(@BridgeShahin) reported
@virginmedia Done that & registered loss of Service - this happened yesterday too & the other week - @virginmedia it is really unreliable & causing me a problem - most of my neighbours seem to be cancelling your service & replacing with three 5GB router - should I do the same?
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darren miller
(@bittertwisted1) reported
@virginmedia after being on hold for just short of a year I finally got through regarding archived emails to be told after a lengthy conversation it would be rectified within 3 days, 3 weeks later still nothing and yet again hours on hold, please help
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Alan
(@alan38545757) reported
@virginmedia Yes I followed the instructions - change on 31st - plugged in adapter supplied to back of Hub - plugged phone line from adaptor to phone. Very disappointed, been a Virgin customer for nearly 15 years. Had the full package practically all the time. Have Talk anytime
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Tony Withington
(@WithingtonTony) reported
@virginmedia are you aware of the issue with the YouTube app not working via your TiVo box? Hasn’t rectified itself after rebooting our hub. No issues with internet or any other apps. Info appreciated.
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Bethany Andrew (she/her)
(@MeBethanyAndrew) reported
@virginmedia Hello, I downloaded the app and ran a test in my office during a time when I was having issues staying connected and yet it still says Wi-Fi speed is good. Is there certain tests I can run?
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Debbie Lawson
(@djmlawson) reported
@virginmedia We have tried but the service is so difficult to negotiate. There seems to be a widespread problem which I don’t think is being recognised
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Roibeard
(@roibeard67) reported
@virginmedia I told him I’m 72 and not very technical savvy,I was led through a process then at the end was told to wait about 15 minutes then put into my password RESET 123,but it hasn’t worked and I’m still in limbo,I’m not impressed with the help I’m getting, having to wait 5days now 48hrs
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Evil Bob
(@EvilBobv1) reported
@virginmedia Can you actually speak to me to provide a resolution to something please? Close to cancelling within my 14 day period. No one in tech support wants to listen to what I am asking. Engineer booked for Monday not really any good.
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Danny Grimshaw
(@Grimstraw) reported
@virginmedia @virginhelp It’s just a complete waste of time attempting to explain or get any form of help on the phone so no bother forget about it
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Alan
(@alan38545757) reported
@virginmedia No answer as expected. I want to now terminate my contract with no fee based on happily having a service as per my contract and now not having the service due to you forcing a change on me with no answer to resolve other than you want me to apparently buy new equipment