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Virgin Media outages and service status in Reading, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Reading, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 24, 12:33 PM GMT+1.
  • 79% Internet (79%)
  • 10% Wi-fi (10%)
  • 7% Total Blackout (7%)
  • 3% E-mail (3%)

The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG2 , RG31 , RG30 and RG4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, Fleet, Didcot, Camberley, Henley on Thames, Farnborough, High Wycombe, Maidenhead, Marlow, Bracknell, Didcot, and Tadley.

CityProblem TypeReport Time
Reading Internet 2 days ago
Fleet Internet 4 days ago
Didcot Internet 8 days ago
Reading Total Blackout 8 days ago
Reading Internet 11 days ago
Camberley Internet 11 days ago

Nearby cities with recent reports

Fleet

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • Rochdale_Cowboy
    Craig (@Rochdale_Cowboy) reported from Maidenhead, England

    @virginmedia @elise_john85 So you're whacking up Elsie's cost because you have more customers (who are presumably also paying you) using the service, and you want to use Elsie extra £4.50 / month so you can invest in services that attract even more customers?!? Get in the bin!

  • RNeacsu
    Razvan Neacsu (@RNeacsu) reported from Didcot, England

    @Feesuff1 @virginmedia Having same issues on BTSport 3 HD and 4HD.

  • a3racer
    Chris C (@a3racer) reported from Wokingham, England

    @virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?

  • DawnFabbricatti
    Dawn Fabbricatti🇿🇦🇮🇹 (@DawnFabbricatti) reported from Reading, England

    @virginmedia You LITERALLY cannot be serious right now? Is this how you believe my issue will be solved? And yes, in the last 19 days I have rebooted twice.

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

  • shaun1968
    shaun harley (@shaun1968) reported from Didcot, England

    @virginmedia I'm expecting a replacement set top box to replace a broken tivo. Told it will be delivered Weds. but I've had no confirmation email and not showing in my virgin app. Can anyone help

  • MikeBiscoe1
    Mike Biscoe (@MikeBiscoe1) reported from Reading, England

    @virginmedia @VirginMedia_TV trying to get through to your customer services for explanation of bill. #losingthewilltolive

  • PhilStace20
    Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬

  • CM40UK
    CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

  • Rochdale_Cowboy
    Craig (@Rochdale_Cowboy) reported from Maidenhead, England

    @virginmedia I don't know. You never answer the phone when I call you.

  • TimSBourne
    Tim Bourne (@TimSBourne) reported from Wokingham, England

    @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

  • Pablocollier
    Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

  • K74Marti
    Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out

  • pears0
    gonzo (@pears0) reported from Camberley, England

    @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

  • PhilStace20
    Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia It about moving house. As Virgin is unavailable at the new residence and the move is only temporary I was told in two separate calls that I could ‘freeze’ my account and now it’s come to it it seems that I have to keep paying whilst not receiving any service or buy myself out!

  • gregemmerson_
    Greg Emmerson (@gregemmerson_) reported from Reading, England

    @virginmedia Completed the tests with the app, one room poor coverage

  • AndyBarr79
    Andy Barr 🇬🇧🇪🇺 (@AndyBarr79) reported from Reading, England

    @virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

  • gareth5274
    gareth moore (@gareth5274) reported from Maidenhead, England

    @virginmedia any chance of any help, been phoning since Friday and still getting nowhere. Ta.

  • pmross
    Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sharonmariahall
    Sharon Hall (@sharonmariahall) reported

    @virginmedia i emailed a complaint on your webform on 3 April. Why have i never received a reply? Please dont ask me to send you a direct message. I have and again, not received a response. Your customer service is non existent.

  • jasoncainesmith
    Jason Caine Smith (@jasoncainesmith) reported

    @VirginMedia No response on X or WhatsApp after hours. Cannot get through by phone due to your system issue. This has left an elderly customer without TV all day. Completely unacceptable. If I don’t get a response shortly I will be making a formal complaint.

  • sponge0812
    sponge0812 (@sponge0812) reported

    Just had to cancel virgin media fibre after 2 months, constantly dropping out and some times for hours, had to go back to sky which I wish we had not left now

  • Turkish_hackney
    Turkish 🇹🇷 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Turkish_hackney) reported

    @virginmedia spoke to your customer service not long ago and the person couldn’t understand me. Why do you hire people that don’t understand basic English sorry to say. And your services are rubbish by the way, I will be cancelling

  • DanAaronTaylor
    Daniel Taylor (@DanAaronTaylor) reported

    @virginmedia VM/O2 account locked for security reasons. Spoke with someone on chat who requested it be unlocked within 5 days. This never happened. Called and asked again for my account to be unlocked. Again told this would be done. Hasn’t. Can this be escalated? I need access.

  • justarieldotcom
    Ariel Online (@justarieldotcom) reported

    @NotEnoughTECH @virginmedia @virginmedia used to be one of if not the best broadband provider in the UK. They even won some customer service awards x years ago if i remember correctly. At one point everything just fell apart. Customer service became non existent, they started to treat customers unfairly and many other issues. I wonder what happened tbh🤔

  • lacy123319
    lacy (@lacy123319) reported

    @virginmedia switch to us and we'll pay up to £250 switch fee. Oh ok.. 37 days to wait for initial installation. Oh no, wait! Let's cancel 48 hours before and Let's increase that another 55 days... what a joke of a company. No thanks felicia

  • pepetideo
    CrankyGeek (@pepetideo) reported

    @virginmedia you should not be glad. You should be ashamed of your terrible track record so far

  • Pmatthews123
    Paul Matthews (@Pmatthews123) reported

    @virginmedia Yes and told the same as it’s all in 1 package I can’t cancel Tv part and keep the BB until sky sort it out which is after my end date and therefore I will be charged inflated price- all I want is to cancel TV and until switch happens keep the BB surely VM can do this

  • aidan_codtello
    Aidan Costello (@aidan_codtello) reported

    @entrustTMF @virginmedia I've done a postcode check and it says intermittent problems. My daughter says if it doesn't improve she can go back to her flat as it isn't too far away. We are in London. We signed up for virgin party as they were to pay £50 incentive to use & my father for both of us signing