Virgin Media

Virgin Media Outage Report in Reading, England

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The latest reports from users having issues in Reading come from postal codes RG1, RG31, RG10, RG30, RG5, RG2, RG41 and RG7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Reading, England 02/05/2026 22:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, Farnborough, Fleet, High Wycombe, Didcot, Camberley and Bracknell.

Loading map, please wait...
City Problem Type Report Time
United KingdomReading Internet
United KingdomReading Total Blackout
United KingdomFarnborough E-mail
United KingdomFleet TV
United KingdomReading TV
United KingdomHigh Wycombe Internet

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • perrycoke Kezza 🙃 (@perrycoke) reported from Twyford, England

    @virginmedia twice I’ve been on hold to customer service for 25mins only to get cut off. My broadband & TiVo hasn’t been working since 4pm. I’ve tried restarting the hub many times, checked the connections as well. I work from home & this is not what I need right now.

  • katesj1983 Kate (@katesj1983) reported from Wokingham, England

    @virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi

  • donnataylor7 Donna Webster (@donnataylor7) reported from Bracknell, England

    @virginmedia I have resolved it now but I’m tired of having to fight to get a good service. I had to threaten to report it to Watchdog before getting through to someone who could help.

  • Noice113 Noice1 (@Noice113) reported from Finchampstead, England

    @virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad

  • CorneliusEvans Chris Evans (@CorneliusEvans) reported from Bracknell, England

    @virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉

  • roballan07 Rob Allan (@roballan07) reported from Maidenhead, England

    @virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.

  • StJamesofFleet James Snyder (@StJamesofFleet) reported from Fleet, England

    @virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!

  • catch_cancer Catch Me If You Cancer (@catch_cancer) reported from Maidenhead, England

    @virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone

  • kyle2tweet kyle2tweet (@kyle2tweet) reported from Bracknell, England

    @JackSheaFFC @virginmedia I know so if I’m waiting for a call back then OBVIOUSLY I’ve already raised a complaint 🤣 no common sense with this company!

  • safdar Safdar Mustafa (@safdar) reported from Reading, England

    @virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.

  • safdar Safdar Mustafa (@safdar) reported from Reading, England

    @virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.

  • kyle2tweet kyle2tweet (@kyle2tweet) reported from Bracknell, England

    @virginmedia looks like I’ll have to cancel my direct debit coming out next month maybe that will get this call back I’ve been promised. Terrible terrible company!

  • katesj1983 Kate (@katesj1983) reported from Wokingham, England

    @virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual

  • donnataylor7 Donna Webster (@donnataylor7) reported from Bracknell, England

    @virginmedia I didn’t receive my new contract on April, was not told of 6 month discount price shot up and I had to fight to get my billing date changed. Overall not a good service 😡. Took me over 30 mins on telephone to try and resolve

  • perrycoke Kezza 🙃 (@perrycoke) reported from Hurst, England

    @virginmedia I managed to get through to customer services in the end & now have an engineer booked for 2moro between 7am & 12pm. Going to cost me half a days work now.

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    @virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions

  • dionne_angus Dionne Angus (@dionne_angus) reported from Bracknell, England

    @virginmedia how do I cancel my contract with you. My broadband is constantly going down and for the price I pay your services are not worth it especially as i am on limited money. So I am looking at going to sky thank you

  • ginaatinknight gina knight (@ginaatinknight) reported from Reading, England

    @virginmedia not think much if the service from virgin media so far not great for new customers

  • philip_e_davies Philip E Davies (@philip_e_davies) reported from Wokingham, England

    @sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 9_crebo Colin (@9_crebo) reported

    @YodelOnline by far the worse customer service in the world. Web chatted with 8 people. Most just cut me off. @Virgin @virginmedia need to stop using them.

  • JustinGent Justin Gent (@JustinGent) reported

    @virginmedia Devices losing connection regularly. Buffering on TV streaming. First of all I was told that my devices were too far away from the hub but devices in the same room are effect equally bad. Second time around some diagnostics were run and some settings changed and speed upgraded.

  • Petekang10 Kangstar 🇬🇧🇮🇳 (@Petekang10) reported

    @virginmedia Yes indeed same issue and only this channel

  • kraizeebeat Laura (@kraizeebeat) reported

    @virginmedia we are having broadband issues but the online test says there are no problems. I can’t find a contact number to speak to anyone - can you please help?

  • JohnRelen1 Badmanners (@JohnRelen1) reported

    @virginmedia I have been a customer for over 5 years and this has been the first time in having an issue with virgin media as you know the TV box issue started at 9.35pm on Christmas eve it saddens me to keep on a out this issue

  • nick_lowery Nick Lowery ⚒️ (@nick_lowery) reported

    @virginmedia Yes. So was your engineer who has been here twice and can't fix it? I'm guessing as this is public you cannot look at my actual account record and as you don't have a Twitter direct messaging service the support here is going to be limited right?

  • JustinGent Justin Gent (@JustinGent) reported

    @virginmedia We are using hub3, I was told in order to have a better hub, we would need to upgrade our package. We are already paying in excess of £70 per month for our package and for months now have been receiving a sub standard quality of service for which I don't wish to pay more for

  • SteveTillman2 Steve Tillman (@SteveTillman2) reported

    @virginmedia Thanks for your comments - please can you advise how I get the issue resolved - I still want to keep broadband and phone but not TV. Thanks regards Steve

  • PattipooFoy patricia foy (@PattipooFoy) reported from Blackburn, England

    @virginmedia No TV from 23rd December till 29th! Got a new box fitted, okay for about a week then started playing up again! Spent 3 hours on the phone Thursday night trying to sort to no avail...need an engineer to come out again...but no idea how to arrange!! Terrible service 😑

  • JohnRelen1 Badmanners (@JohnRelen1) reported

    @virginmedia If there is a problem with the TV box it would be simpler to send an engineer I have no landline telephone only a mobile phone and its encrypted there could be a problem with the cable as the moment your customer service is not good