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Virgin Media Outage Report in Reading, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG2 , RG5 , RG31 , RG7 , RG10 and RG4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Reading, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, Maidenhead, and Fleet.

CityProblem TypeReport Time
Farnborough Wi-fi 2 hours ago
Reading Internet 1 day ago
Reading Internet 1 day ago
Marlow Wi-fi 2 days ago
Reading Internet 3 days ago
Bracknell Internet 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • OutdoorDaveGB
    David Bruton (@OutdoorDaveGB) reported from Reading, England

    @PhelanHill @bt_uk @virginmedia If it works it's brilliant but if it doesn't @virginmedia 's Customer Service is woeful in my experience (and @GBRChris_A 's) Currently even with all the people working at home it is good @ 200 Mbps !

  • Rochdale_Cowboy
    Rochdale Cowboy (@Rochdale_Cowboy) reported from Maidenhead, England

    @Bluebird_7777 @virginmedia Cancel your direct debit. And when they call you - ask them to fix your box

  • terrygparrott
    TGP (@terrygparrott) reported from Farnborough, England

    @virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!

  • Boanz62
    Martin S (@Boanz62) reported from Reading, England

    @barrowboy78 @virginmedia Couldn’t stream a film last night as broadband was sooooo slow! It’s rubbish really.

  • bmm1979
    Becky (@bmm1979) reported from Reading, England

    @virginmedia hi, I’m trying to contact you regarding a mobile phone contract I wish to cancel, but can’t get through by phone and the chat function won’t pick up my problem

  • philip_e_davies
    Philip E Davies (@philip_e_davies) reported from Wokingham, England

    @virginmedia Came back on late Sunday afternoon - obvs pleased its back on but shouldn’t really have taken 46 hours to fix

  • rfc_1871
    Marvellous Meite 🇨🇮 (@rfc_1871) reported from Reading, England

    @virginmedia get your shit together ffs

  • nigel_dawson
    Nigel (@nigel_dawson) reported from Bracknell, England

    @virginmedia just switched to you guys this week to get away from poor broadband! What a joke this is, now paying more and I have no service at all. Cheers 😡

  • philip_e_davies
    Philip E Davies (@philip_e_davies) reported from Wokingham, England

    @virginmedia A fuse had tripped out on Friday - literally took engineer a few seconds to fix it

  • Rochdale_Cowboy
    Rochdale Cowboy (@Rochdale_Cowboy) reported from Maidenhead, England

    @virginmedia Perhaps try kerpying your internet service 'up' for 26mins. Currently you're up to 17mins past the hour before it fails. Keep practicing.

  • OutdoorDaveGB
    David Bruton (@OutdoorDaveGB) reported from Reading, England

    @GBRChris_A @virginmedia Not good! Unfortunately my experience of their Customer Service/Technical support when required a couple of years ago was frankly lamentable. Lots of promises absolutely zero action/solutions

  • cobysaur
    Ryan Byford (@cobysaur) reported from Wokingham, England

    I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00

  • woodsa164
    Alex George (@woodsa164) reported from Wokingham, England

    Virgin Media on Twitter right now: We are sorry about the outage and are working hard to fix the issue. CTRL+C, CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V

  • philip_e_davies
    Philip E Davies (@philip_e_davies) reported from Wokingham, England

    @virginmedia I texted that number yesterday at 1840 and never got a reply

  • terrygparrott
    TGP (@terrygparrott) reported from Farnborough, England

    @virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!

  • philip_e_davies
    Philip E Davies (@philip_e_davies) reported from Wokingham, England

    @virginmedia Came back on Sunday morning, obvs pleased it was fixed but a 14 hour outage this weekend following a 46 hour outage last weekend, service used to be so good but seems to be very unreliable at the moment

  • philip_e_davies
    Philip E Davies (@philip_e_davies) reported from Wokingham, England

    @virginmedia Down again! Your service is a shambles at the moment

  • westy_1966
    JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️ (@westy_1966) reported from Camberley, England

    @virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected

  • amo_singh
    Amo Sira (@amo_singh) reported from Reading, England

    @virginmedia sort ya shit out! Mans trying to chill!

  • bucksbowler
    Bucksbowler (@bucksbowler) reported from High Wycombe, England

    @virginmedia Still having connection issues in High Wycombe

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NiffudSemaj
    James (@NiffudSemaj) reported

    @virginmedia I have been trying to contact someone in support regarding my bill for weeks now but am unable to get through on 0345 454 1111. I have also tried using chat but get delayed replies. Help!!!

  • moKsEsRyAcMoIw
    Kerami Roberts (@moKsEsRyAcMoIw) reported

    @virginmedia Internet going on and off all morning 😔 Please help guys. Ask for my phone number and call me. Im on the phone a second time trying tk get through. Im disabled. This is how I keep in contact with the outside world. My daughter is having a nightmare doing remote learning...

  • DJJoshuaRoberts
    Joshua Roberts (@DJJoshuaRoberts) reported

    @virginmedia It’s Monday afternoon and my @virginmedia internet has stopped working again 🙄 Seriously guys, this is one shoddy service.

  • SarahCanning19
    Sarah Canning (@SarahCanning19) reported

    @virginmedia I need to speak to someone. I have exhausted all online forums and troubleshooted many times. I need an engineer to come and see what the problem is this week or I will be looking elsewhere for broadband.

  • wavieraxe
    Dayo Adepoju (@wavieraxe) reported

    @virginmedia Been having intermittent connection issues with my broadband all weekend and now it's Monday and I can't do any work or get kids on zoom classes, calls aren't going through. Please Virgin what is going on?!

  • georgina_jgr
    Georgina (@georgina_jgr) reported

    @virginmedia upload speed is down to 1-2 mbps again, its always on weekdays, picks up around 8pm however it isnt good enough as i stream, i had an engineer come sunday who couldnt do anything bc the internet works decent on weekends. Need help asap

  • zahrasagir04
    zahra (@zahrasagir04) reported

    @virginmedia Done the service check and it says no known issues but my internet is up and down

  • nicolacrane1
    nicola crane (@nicolacrane1) reported

    @virginmedia can I please have some action to my complaint 81482_2181 I can’t log on online as I am not a customer any more . Resolution promised 4 months ago and bad debt still on my credit report

  • enchanted1966
    Helen Stephanie (@enchanted1966) reported

    @virginmedia @IsabellaLibrand Dont bother Isabella. They asked me this yesterday and nit heard from the again since. Communication from them is appalling. Time to go to the @financialombuds I think as paying for a bad service

  • finastokie
    Mark Finer (@finastokie) reported

    @virginmedia how do I cancel my subscription