Virgin Media outages and service status in Reading, England

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Maidenhead, Reading, Fleet, Didcot, Henley on Thames, Farnborough, High Wycombe, Marlow, Bracknell, and Didcot.

City	Problem Type	Report Time
Camberley	Internet	10 hours ago
Maidenhead	Wi-fi	2 days ago
Reading	Total Blackout	3 days ago
Reading	E-mail	4 days ago
Reading	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

• 
  Carol Rothwell (@CarolRothy) reported 12 minutes ago from Wokingham, England

  @virginmedia hello. Please could you advise how on earth I get in touch with someone by phone??. I’ve spent 15 mins navigating website to try and get to a person rather than a bot. I need to report an equipment fault which isn’t service specific

• 
  derrick mulvana (@nenevall) reported 15 minutes ago from Reading, England

  @virginmedia @OfficialRandL reading festival, the virgin media mobile network is on its knees with no internet connection across most of the site.. sort it out.

• 
  Razvan Neacsu (@RNeacsu) reported 16 minutes ago from Didcot, England

  @virginmedia And yes I called to your outage number, apparently there is no known issue in the area. Even though last night at 11.30pm in the app the status check showed every service is down, even though they weren't down last night. This happens only during working hours.

• 
  Chris C (@a3racer) reported 18 minutes ago from Wokingham, England

  @virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?

• 
  Callum Penny (@callum_penny) reported 21 minutes ago from Fleet, England

  @virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code

• 
  𝗟𝗲𝘀𝗹𝗲𝗲 𝗕𝗮𝗿𝗿𝗼𝗻 🏳️‍🌈 🇺🇦 🍃💚🍃 (@LesleeRBarron) reported 24 minutes ago from Reading, England

  Just had a call from Jerry at Virginmedia media wanting to help me mend my broadband issues (that I don’t have). After challenging him he told me to find the largest ***** & shove it up my arse!! Charming!! His No. 02038399963 #virginmedia #ScamAlert

• 
  Craig (@Rochdale_Cowboy) reported 25 minutes ago from Maidenhead, England

  @virginmedia @elise_john85 So you're whacking up Elsie's cost because you have more customers (who are presumably also paying you) using the service, and you want to use Elsie extra £4.50 / month so you can invest in services that attract even more customers?!? Get in the bin!

• 
  Craig (@Rochdale_Cowboy) reported 27 minutes ago from Reading, England

  @virginmedia @LudaLukeUK That webpage isn't working. Presumably because your network is down!

• 
  FFR Tweets💥🚀 (@FfrTweets) reported 39 minutes ago from Maidenhead, England

  @virginmedia really difficult to get connected with an agent and some decent support, been trying to reach for days, just get Bots! @richardbranson

• 
  Mike Biscoe (@MikeBiscoe1) reported 40 minutes ago from Reading, England

  If anyone is interested in how much @virginmedia are overcharging for their dreadful service, I’ve just been offered a price match on cancellation to move to a different supplier. £27.50/month for a service for which they originally increased price to £105/month

• 
  Paul Mackenzie Ross (@pmross) reported 44 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  CM40 (@CM40UK) reported 46 minutes ago from Blackwater, England

  @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

• 
  Alex Turton (@woodyturts) reported 47 minutes ago from Farnborough, England

  @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

• 
  Philip Furlong (@PhilipFurlong2) reported 48 minutes ago from Wokingham, England

  @virginmedia They say it's company policy and as it's with IT they can no longer help! 1 week and no further forward.

• 
  Daniel Sherlock (@mcsherlocks) reported 51 minutes ago from Wokingham, England

  @virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide

• 
  Bowlesy (@Chateauneuf64) reported 51 minutes ago from Wokingham, England

  @virginmedia And there you have the extent of VM customer care folks!

• 
  Paul Mackenzie Ross (@pmross) reported 55 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  Alison Jane Wilson (@AlisonJaneWilso) reported 56 minutes ago from Camberley, England

  @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

• 
  Natasha Gorrie (@tashaj1984) reported 57 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  Khurram Qayam (@kqbrain) reported 58 minutes ago from Reading, England

  @virginmedia let me down once again with their pathetic service. First the broadband was extremely slow all day and now the Hub is gone. No emergency appointment and I have to wait for a week for a technician visit. @Ofcom

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CaperZz (@zZrepaC) reported 5 minutes ago

  @virginmedia what ******** is going on, i have neen on hold for 1 hour an then the bot tells me there is 177 minutes wait an puts the phone down! Whatsapp chat doesnt work nore webchat an also ZERO info from socials on what is going on!!!!!!!

• 
  Chip Lewis (@crispinlewis) reported 6 minutes ago

  @virginmedia @ChiBkSequels Hey Virgin media, I need to cancel/renegotiate my contract. 30days notice is due at latest next Friday. Do I have e to send you a letter of cancellation or can I actually speak to a human to discuss reduced services/broadband only option, before it’s too late?

• 
  Chris Hobbs (@obbsie) reported 6 minutes ago

  @virginmedia For fours hours I've been holding for customer service and listening to the same piece of dire muzak over and over again. Across SM I see nothing but complaints about customer service & a failure to respond. This surely isn't good enough.

• 
  EarthLuma! (@earth_luma) reported 10 minutes ago

  @PaulaCoyscot I wouldn’t say I’m against it or anything, but like the sad wee sod I am, I wonder how our broadcasting system would be affected by it, considering how Ireland has a completely distinct system from the UK (with RTÉ, the Virgin Media network (which was TV3 until 2018), TG4, etc.)

• 
  Jamie Daltry (@JamieDaltry) reported 12 minutes ago

  @O2 yet again I have to deal with your hateful webpage & app. Since your ill advised tie in with virgin media the whole experience is awful. If it weren’t for your coverage, I would leave immediately. Just signing in is a minefield, gave up on VAT invoice yrs ago, just the pits.

• 
  Margaret (@scripture36) reported 14 minutes ago

  @virginmedia See for disabled folk that upgraded to the 360 bullshit but cannot operate the inaccessible remote controls, don’t have an alternative? They cannot turn back apparently Can they cancel contracts and go to SKY as yours don’t work?

• 
  Dgjbear (@Dgjbear1) reported 16 minutes ago

  @virginmedia Why do you bother to ask everyone to send you a DM detailing our issue and then simply ignore it. I am now on hold to you customer service (lol) team for 2hrs 9mons. The team obviously doesn’t exist anymore. I will be messaging you in public until you reply to me

• 
  Coops (@dancooper05) reported 20 minutes ago

  @virginmedia I need to raise an urgent complaint regarding a door to door seller. I’ve been on hold for an hour & DM not answered. Can I get an email address or contact number please?

• 
  Ashron Designs (@AshronDesigns) reported 24 minutes ago

  @virginmedia I have decided to cancel after nearly 20 years! Tried live chat and all they did was reduce the package to reduce the price.

• 
  👾 (@Omersaeela) reported 27 minutes ago

  Hi @virginmedia my account has been locked and I’ve been trying to contact support for over 3 hours with no response. I urgently need help because I’m trying to set up my new WiFi device. Calls are not being answered either. Terrible customer service 👎