Virgin Media Outage Report in Reading, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Reading come from postal codes RG1, RG10, RG30, RG31, RG5, RG2, RG41 and RG7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Farnborough, Fleet, High Wycombe, Didcot, Camberley and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Total Blackout | |
| Farnborough |
||
| Fleet |
TV | |
| Reading |
TV | |
| High Wycombe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
@virginmedia let me down once again with their pathetic service. First the broadband was extremely slow all day and now the Hub is gone. No emergency appointment and I have to wait for a week for a technician visit. @Ofcom
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
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Carol Rothwell
(@CarolRothy) reported
from
Wokingham, England
@virginmedia hello. Please could you advise how on earth I get in touch with someone by phone??. I’ve spent 15 mins navigating website to try and get to a person rather than a bot. I need to report an equipment fault which isn’t service specific
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Paul Collier
(@Pablocollier) reported
from
Wokingham, England
@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
@virginmedia It's always the same response. No service impacting issues reported. However, the service is pretty bad. Wondering if @virginmedia network is capable of handling traffic or deliberately doing throttling. @Ofcom
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Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia @elise_john85 So you're whacking up Elsie's cost because you have more customers (who are presumably also paying you) using the service, and you want to use Elsie extra £4.50 / month so you can invest in services that attract even more customers?!? Get in the bin!
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Callum Penny
(@callum_penny) reported
from
Fleet, England
@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
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Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia I don't know. You never answer the phone when I call you.
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shaun harley
(@shaun1968) reported
from
Didcot, England
@virginmedia I'm expecting a replacement set top box to replace a broken tivo. Told it will be delivered Weds. but I've had no confirmation email and not showing in my virgin app. Can anyone help
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Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
Another day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk
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Ems
(@EmsAlice) reported
from
Bracknell, England
@virginmedia We just purchased a film from the media store and it won’t play - just is stuck at 0 minutes 😡 we’ve restarted our box but always have problems like this with catch up especially… not ideal when we’ve paid money to rent a film! Can you help at all?
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
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Mike Biscoe
(@MikeBiscoe1) reported
from
Reading, England
If anyone is interested in how much @virginmedia are overcharging for their dreadful service, I’ve just been offered a price match on cancellation to move to a different supplier. £27.50/month for a service for which they originally increased price to £105/month
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Peter *****
(@hoarp001) reported
from
Fleet, England
@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
Another day of pathetic experience on @virginmedia broadband service. No broadband service in RG6 area. Regretting my decision to switch. @Ofcom @DowndetectorUK
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FFR Tweets💥🚀
(@FfrTweets) reported
from
Maidenhead, England
@virginmedia really difficult to get connected with an agent and some decent support, been trying to reach for days, just get Bots! @richardbranson
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⚒ JOHN TURNER ⚒
(@barrowboy78) reported
from
Reading, England
Anybody having problems with @virginmedia in the Reading area ……..?
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Mike Biscoe
(@MikeBiscoe1) reported
from
Reading, England
@virginmedia @VirginMedia_TV trying to get through to your customer services for explanation of bill. #losingthewilltolive
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Vito Serafino
(@vserafino19) reported
from
Farnborough, England
@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Norris **WFH for a bit longer**
(@mnorris76) reported
Hey @virginmedia do I have to call you tomorrow for the FOURTH time in a week to get a service that I’m paying for reinstated?? #virginmedia #reallyreallypoor
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Nicola Govan
(@NicolaGovan1) reported
@virginmedia regarding my tivo box. Picture is distorted and cant watch on demand as it keeps cutting off with error codes. I made a complaint as this has been going on far too long. I was told to phone 150 which i have been trying to do. Tivo box in other room fine.
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jamesleonard
(@jamesleonard40) reported
@virginmedia why your red buttons never work my dad pays £62.50 a month just for sports he can’t watch I’ve been online talked too people and you blamed talk talk wtf 🤬
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Claire Lumb
(@claire_lumb) reported
@virginhelp @Virgin @virginmedia Let's hope I can finally speak to someone. Either can't get through, get told 3 different explanations or get ignored in the chat! Tried to resolve the matter but no one seems to want to help!
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Andy Doncaster
(@AndyDonc1960) reported
@virginmedia I joined your broadband 500m on 20/2 . I am very disappointed with speed it has never been over 110 meg and today even dropped as low as 10 meg . Beginning to wish I had stayed with BT
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Raajesh
(@R_a_a_j_e_s_h) reported
I rais complain over call and chat. No proper response so far. I raised complaint in your website still no response. I feel betrayed by your service. Ref number C-1602213478. The prob started 28th Jan. No response so far. But billed on top it @virginmedia .
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jub jub
(@jubjub221) reported
@sizzsarz @virginmedia Tell them you'd like to cancel as there breaching contract for a reliable service I had the same **** with em. It was always excuses excuses went with sky had one problem since they came out tested modem replaced and it was fine. Virgin are trash
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Gem 💎
(@28gem) reported
from
Wakefield, England
I have been trying since the 19th February to cancel my @virginmedia services. I can’t get through on the phone... ever! I’ve sent numerous messages which haven’t had any response.
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KALIM
(@KalimAkhtar5) reported
Virgin media wifi has been absolutely ridiculous the last couple of days!! First my connections fail during uni zoom calls, and in my downtime I can’t even play online gaming! Ruining everything
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bomber79
(@Nonailsbomber79) reported
@virginmedia Can you tell me why I was told on the phone weeks ago, you would be sending a WiFi booster and it would be with me in 3/5 working days. I Have put in a complaint over a week ago now and still no response.. I want to cancel.. Customer service is shocking 🏁