Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG1, RG6, RG31, RG30, RG5, RG8, RG4 and RG2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Marlow, Farnborough, Reading, Fleet, High Wycombe, Camberley, Tadley, Bracknell, Maidenhead, Wokingham, Yateley and Didcot.
| City | Problem Type | Report Time |
|---|---|---|
 Marlow |
Internet | |
| Marlow |
Internet | |
| Farnborough |
Wi-fi | |
| Reading |
Wi-fi | |
| Reading |
Wi-fi | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Macsi
(@mmaaccss) reported
from
Wokingham, England
Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia still no reply from your text service absolutely disgusting !!!!
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Nigel
(@nigel_dawson) reported
from
Bracknell, England
@virginmedia just switched to you guys this week to get away from poor broadband! What a joke this is, now paying more and I have no service at all. Cheers 😡
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@Bluebird_7777 @virginmedia Cancel your direct debit. And when they call you - ask them to fix your box
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Alex George
(@woodsa164) reported
from
Wokingham, England
Virgin Media on Twitter right now: We are sorry about the outage and are working hard to fix the issue. CTRL+C, CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V
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Gary Smith
(@smithsterbloke) reported
from
Bracknell, England
Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
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Macsi
(@mmaaccss) reported
from
Wokingham, England
@CarolynBe @virginmedia Still not working for meeee :( Xx
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gina knight
(@ginaatinknight) reported
from
Reading, England
@virginmedia not think much if the service from virgin media so far not great for new customers
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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Catch Me If You Cancer
(@catch_cancer) reported
from
Maidenhead, England
@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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Bloor
(@alexbloor) reported
from
Bracknell, England
In case it affects you looks like virgin media are currently having problems.
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Amo Sira
(@amo_singh) reported
from
Reading, England
@virginmedia sort ya shit out! Mans trying to chill!
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Nicola Cooper
(@Cooper100Nicola) reported
from
Reading, England
@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
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Ryan Byford
(@cobysaur) reported
from
Wokingham, England
I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
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Gari Clark
(@GariClark) reported
from
Reading, England
Hi @virginmedia, I'm trying to pay a bill through your app, but every time I try to pay, it keeps saying ”session has timed out” and has done for the last couple of days. Before this, I've never had an issue with it but it's not happening this time. Please advise. Thanks.
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia Well thanks for that number which was a complete waist of my time !!!!!i shall be contacting sky for a quote tomorrow !!!! There customer service can’t be this bad !!!!!
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Bucksbowler
(@bucksbowler) reported
from
High Wycombe, England
@virginmedia Still having connection issues in High Wycombe
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Reade
(@benreade) reported
In a useless circular bot chat with Virgin for over a month. Jokers trying to charge £62.50pcm for home broadband! @Vodaphone4 have already set me up £19. @virginmedia I'm reaching out here in an effort to communicate with a human who can finally confirm wtf is going on. @Ofcom
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Sharon G
(@sharonjane3103) reported
@virginmedia do you have a customer service department that actually assists your customers ? 11 calls to you in a week, 3 of them today. On hold for an hour. £100 added to my bill. Someone turning up for an appt that I know nothing about ? Service is nothing short of shocking.
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Kellie Knowles
(@KellieKnowles) reported
@virginmedia This is still not ok! I have had the phone put down on me, been told lies, and falsely offered a service which you don’t seem to be able to deliver! It takes 2 days to arrange a permit from the council, not 9 weeks! Nobody seems to be taking responsibility for this problem!
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Hieu
(@ReQzvl) reported
@Hyperzxz @virginmedia its actually 45 mins now wtf
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Dazed&Confucius
(@chrisfishdish) reported
@virginmedia She’s on the phone to you right now, if there’s no resolution then I’ll get her to contact through this
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Emma Clifford
(@MsEmmaClifford) reported
Heads up for anyone wanting Carrie Hope Fletcher tour tickets today but are not an O2 priority member. If you are a virgin media customer you can sign up to O2 priority with your virgin media email account as they have merged together.
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Kellie Knowles
(@KellieKnowles) reported
@virginmedia I have already raised a complaint two weeks ago. Still no contact!!!!
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Ben Reade
(@benreade) reported
@virginmedia I'm cancelling. here on @Twitter I finally get someone to acknowledge me in minutes! Maybe focus some energy on less public forums as well! I'm amazed your level of customer service is legal. @Ofcom
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Dazed&Confucius
(@chrisfishdish) reported
@virginmedia We can’t find anything in her emails. We definitely cancelled within 14 days, we were loyal customers with virgin for years, how can you treat struggling families this way, we can’t afford to pay £320 for literally nothing.
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Charlotte *******
(@saysCharlotte_) reported
@virginmedia Virgin Media. I've been on hold for over 20mins, it is about leaving a package which from your website it suggests I can only cancel from calling customer services.. Is there any web chat options to do this?