Virgin Media

Virgin Media Outage Report in Reading, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Reading come from postal codes RG1, RG7, RG30, RG6, RG5 and RG2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Reading, England 10/08/2025 16:15

October 08: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, High Wycombe, Yateley, Farnborough, Maidenhead, Didcot, Marlow, Camberley, Bracknell, Fleet and Wallingford.

Loading map, please wait...
City Problem Type Report Time
United KingdomReading Internet
United KingdomHigh Wycombe Internet
United KingdomReading Internet
United KingdomYateley Wi-fi
United KingdomReading Internet
United KingdomReading Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • inmilla68 Inmita Medina (@inmilla68) reported from Didcot, England

    @virginmedia You apologize??? Really??? In the middle of a pandemic , I am a key worker and had to work from home today band I have missed all the meetings. I wish I could cancel my contract and had nothing to do with Virgin ever again!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia But they don’t cancel when I ring up so why would I waste my time doing that. I’m not spending another hour on the phone to achieve nothing again.

  • neildrandall Neil Randall (@neildrandall) reported from Blackwater, England

    @virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?

  • BobBeveridge1 Bob Beveridge (@BobBeveridge1) reported from Reading, England

    @virginmedia Very poor service today - internet cut out at least three times, during separate on-line meetings -once at 9.50, once late morning, once mid afternoon. What was going wrong ? RG4 Area31

  • LordConnaught John Mitchell (@LordConnaught) reported from Reading, England

    Day 4 of trying to get hold of @virginmedia technical support. Quite incredibly I just got a phone call from their marketing team trying to offer me deals. I said I didn't want any deals, I just want my Tivo box replaced as its broken. The woman hung up on me. Disgraceful.

  • KirstyMac712 Kirsty MacDiarmid (@KirstyMac712) reported from Fleet, England

    Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia Nope. No one has contacted me again, which is pretty much what I expected. If you want to come and do the outside work and fit the cables you’re more than welcome to. But my Sky broadband is being installed Wednesday so and I’ve tried to cancel my contract 3 times now so I’m done

  • LordConnaught John Mitchell (@LordConnaught) reported from Reading, England

    @virginmedia day three of sitting listening to your hold music unable to speak to anyone. My Tivo has gone pop. Any chance you can help please?

  • mattrobertsCFC Matt Roberts (@mattrobertsCFC) reported from Wokingham, England

    Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua

  • inmilla68 Inmita Medina (@inmilla68) reported from Didcot, England

    @virginmedia I just want to cancel my contract. You are not a reliable company. You can’t even bother to speak with the customers that pay you.

  • adimarlow Adrienne (@adimarlow) reported from Camberley, England

    Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia Why has it been so difficult to cancel. When I ring up your helpline why does the person who answer have no idea what they’re doing?!

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia I’ve phoned up twice to cancel and you sent me a £5 off voucher so that clearly hadn’t worked. No one has responded to my message either so that’s not looking great either

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia I’ve called twice now to cancel and was very specific the 2nd saying, and then sent me a £5 voucher. So why would I waste my time calling them a 3rd time? Everyone I’ve spoken to has been useless and unhelpful 755136803 Here’s my account number, can you cancel it please

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia Yes and I’m still in a queue waiting for a response. I really don’t understand how this is so difficult. I just want to cancel my contact for a service you’ve lied to me be about being able to supply.

  • join_the_Que quentin gunderson (@join_the_Que) reported from Reading, England

    @virginmedia is almost harder to leave than the EU! 3 days, 5 calls (4 hang ups!) Several wasted hours online.

  • RitchWaghorn Ritch Waghorn (@RitchWaghorn) reported from Wokingham, England

    @virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ProfJoan100 Joan Wade (@ProfJoan100) reported

    @virginmedia What is the postal address to use for someone wanting to cancel one of your services?

  • Master_Roshi__ عبد الرشيد سهيل (@Master_Roshi__) reported

    @virginmedia Customer service needs improving big time

  • Alwaysblue888 Barbara (@Alwaysblue888) reported

    @virginmedia Wouldn't have you if you did it for free, Had your service once and it was totally awful

  • playpet1 playpet (@playpet1) reported

    @virginmedia Yes buy Virgin media if you want .ultra slow service .to grow old on the phone trying to get help .want to get support from someone who doesn’t understand your language .Get sent bills that are extortionate for the sad effort of a service they DONT! Provide DO NOT BUY #Scumbags

  • holty2k6 Lee Holt (@holty2k6) reported

    @virginmedia would be nice if you would sort out a deal for your long time customer of 22 years we are getting charged too much we have the phone line 200mb internet and the tv with no movie channels and only bt sport and we being charged £92 shocking

  • davidewood David Wood (@davidewood) reported

    @virginmedia After two separate attempts to switch to virgin and 4 months with no Internet, BT sorted fibre in less than a week. Virgin were so disorganised I had to pass information between their departments. Never known anything like it, absolutely useless.

  • KindredCraig craig kindred (@KindredCraig) reported

    @virginmedia Bet if you call to sign up you get answered in seconds, existing customer, then you need a ouija board

  • ramseyhugh Hugh Ramsey (@ramseyhugh) reported

    @virginmedia Poor after sales and Wi-fi signal not strong.

  • BraddersOak Jupiter Janus (@BraddersOak) reported

    @virginmedia Don't do it. The customer service is dreadful.

  • Mick1082 Mike smith (@Mick1082) reported

    @virginmedia My tv has started to have its picture breaking up again £130 a month for this rubbish sky can’t do me a cheaper deal and I’ve heard there products actually work instead of this rubbish service