Virgin Media

Virgin Media Outage Report in Reading, England

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The latest reports from users having issues in Reading come from postal codes RG1, RG2, RG4, RG6, RG10, RG5, RG30 and RG31.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Reading, England 02/20/2026 12:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Fleet, Reading, Bracknell, Maidenhead, Farnborough, High Wycombe and Didcot.

Loading map, please wait...
City Problem Type Report Time
United KingdomCamberley Internet
United KingdomFleet Internet
United KingdomReading Wi-fi
United KingdomReading Internet
United KingdomBracknell TV
United KingdomReading Internet

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • AndyBarr79 Andy Barr 🇬🇧🇪🇺 (@AndyBarr79) reported from Reading, England

    @virginmedia Hi see first tweet in chain, I have been waiting on CS whom I called and raised a call back complaint request with before I tweeted my frustration

  • a3racer Chris C (@a3racer) reported from Wokingham, England

    @virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia It’s more about how this can’t be dealt with online and spending a busy day trying to get to talk with someone who actually can help. #Disgraceful #expectedthis

  • AlisonJaneWilso Alison Jane Wilson (@AlisonJaneWilso) reported from Camberley, England

    @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

  • MikeBiscoe1 Mike Biscoe (@MikeBiscoe1) reported from Reading, England

    @virginmedia *sigh*. Been directed to this many times. Had engineers referred many times. This is a persistent issue that raises its ugly head far too frequently

  • mkn1ght Ultra Mugnus (@mkn1ght) reported from Reading, England

    @monstroso @virginmedia A problem we all have.

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm

  • tashaj1984 Natasha Gorrie (@tashaj1984) reported from Farnborough, England

    @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

  • Debbiejojessup Deborah Jessup (@Debbiejojessup) reported from Woodley, England

    Trying to cancel our Virgin Broadband what a nightmare. On hold for 90 mins still no one answers from the cancellation department. #virginmedia @virginmedia

  • DoughnutDoney Doughnut Doney (@DoughnutDoney) reported from Benson, England

    @virginmedia plz stop calling me asking if I want an upgrade. Been a loyal customer for over 15 yrs and its getting annoying now. Yes my phone is due for an upgrade but only when I want it. So plz when you say Im on the 'has been contacted list' stick with that 😞

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    Hey @virginmedia I forgot how awful you were when it came to anything other than collecting my direct debit. Apparently you don’t have a complaints dept, genius, and after 4 calls to you today totally around three hours, you cut two of them off during the musical interlude!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

  • woodyturts Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

  • ce141974 Caryn Sinclair (@ce141974) reported from Maidenhead, England

    @virginmedia your customer service is beyond bad!! When making a complaint because I have no internet your representative desires to shout over me! I’ve been waiting 3 days!! Shocking!!!

  • AndyBarr79 Andy Barr 🇬🇧🇪🇺 (@AndyBarr79) reported from Reading, England

    @virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia It about moving house. As Virgin is unavailable at the new residence and the move is only temporary I was told in two separate calls that I could ‘freeze’ my account and now it’s come to it it seems that I have to keep paying whilst not receiving any service or buy myself out!

  • 6thDr 6thdr (@6thDr) reported from Wokingham, England

    Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • emilyp0203 Emily Pattinson (@emilyp0203) reported

    @virginmedia Yes we’ve tried that and even in the kitchen, which is 10 feet from the router, it says we need a booster, but says it’s not possible to order one. Even more frustrating that you’ve this week emailed me to say you’re putting my price up for internet signal that drops constantly!!

  • ttv001 Tez (@ttv001) reported

    @virginmedia internet down again and after they raise their prices. You can’t write this. Estimated fix tomorrow afternoon so how do you expect anyone to work?

  • LittleMissGray Melanie Gray (@LittleMissGray) reported

    @virginmedia You are not providing any service. That’s the problem. You cut us off while installing with a neighbour and won’t come back to fix this until 29 jan. we need services before that. You broke it. You need to fix it. Before 29 jan

  • emilyp0203 Emily Pattinson (@emilyp0203) reported

    @virginmedia our internet speed is awful if you’re sat anywhere other than right next to the router. Seems ridiculous for the price we are paying and we have two people trying to work from home. What can be done to improve this?

  • Searchange Admirer (@Searchange) reported

    @virginmedia Hi BG,@virginmedia receiving email again saying If your account isn't brought up to date it could affect your credit rating, which may prevent you from getting credit for loans, mortgages and mobile phones, etc, in future. Please help. Thanks.

  • AddicksGlenn69 PapaQ69 (@AddicksGlenn69) reported from Bromley, England

    @EE hi there why has the broadband internet become so poor recently. When I switched a few months back from @virginmedia the signal was always reliable around 50 to 60mbps never dropping out. Recently keeps dropping out to below 2mbps which is the reason I switched from virgin.

  • JamesCWestwood James Westwood 🪁 (@JamesCWestwood) reported

    I mean, I'm kinda grateful my wifi went down as Blues conceded a 2nd goal. Trying to help me with the pain. But @virginmedia SORT YOUR **** OUT. Been going on months now. Absolutely dreadful wifi, as soon as I can im switching provider. **** service.

  • KB21_Unionist 🇬🇧 Unionists Unite 🇬🇧 (@KB21_Unionist) reported

    @virginmedia But Zak told me the person who could fix it was only in at the weekend?

  • ClareSitch Clare Sitch (@ClareSitch) reported

    @virginmedia Oh wow! Hi. So same issue as Craig, internet regularly drops out. Poor connectivity in 2 rooms of the house. Been online, done the test and it says no issue

  • manipi1 Thomas Ford (@manipi1) reported

    @virginmedia we pay a premium for reliable and stable service - please advise when the service disruption in our area (Chichester) will be resolved. It is more important than ever with increased numbers of people WFH, like us! Our livelihoods depend on this!