Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG10, RG30, RG31, RG6, RG7 and RG2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, Reading, Didcot, Camberley, High Wycombe, Farnborough, Fleet, Maidenhead and Crowthorne.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
TV | |
| Reading |
Internet | |
| Reading |
Internet | |
| Didcot |
Internet | |
| Camberley |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia Hi there. Never got my 5 GB SIM card as stated in my contract. Been waiting for over a month and never got it! Impossible to get through customer services to speak to a human...
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Jessica Boshier
(@djmessyxjessy) reported
from
Reading, England
@virginmedia why do we keep getting cut off from your help line when you’re saying your going to block my mums phone. Answer!!!!
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Spa Wellbeing
(@SpaWellbeing) reported
from
Wokingham, England
What’s wrong with Virgin Media? Unable to access my emails for several days now. Virgin say they’re working on it but the problem’s still not sorted. Is anyone else suffering this acute inconvenience?
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia A fuse had tripped out on Friday - literally took engineer a few seconds to fix it
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ruthless
(@chopper2fit) reported
from
Bracknell, England
@virginmedia I would never ever recommend your broadband service to anyone !! Constant issues! Came back to you from sky as was promised a much better service !! Guess what it’s worse than ever
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia 1hour waiting the first time and disconnected. This is the second time, still on the phone and waiting 55min. It is pretty much the whole day wasted trying to talk to customer services. Can you please help?
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Kim Marie Pike
(@HollySquirrel) reported
from
Didcot, England
@virginmedia My husband has been unable to contact anyone at customer service. It seems our router has an intermittent fault. Please advise ASAP. My husband is a key worker (electricity generation), having a stable internet connection, is essential. 2/2
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©️🅰️®️🅾️ Lℹ️N📧
(@c_s_skinner) reported
from
Fleet, England
@virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@virginmedia It is all plugged in but every day when it gets hot it stops working and does not come on till the late evening and in the morning it’s the same back to not working
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samtomkins
(@samtomkins) reported
from
Henley-on-Thames, England
@virginmedia how do I speak to someone about my mobile phone. I haven’t been able to swap my sim as my sim port is broken, so today you have cut me off, despite me still paying bills!!!
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Kirsten Willis BEM
(@kirsten_willis) reported
from
Reading, England
@virginmedia what is so difficult about customer service these days? Spent the last 4 days going through the repetitive process of checking out WiFi connection, eventually got a number to call TL get cut off after a 30 min wait! Not impressed!
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Paul Bowsher
(@boffbowsh) reported
from
Wokingham, England
Virgin Media down again today. Getting increasingly tempted by FTTPoD.
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Becky
(@bmm1979) reported
from
Reading, England
@virginmedia hi, I’m trying to contact you regarding a mobile phone contract I wish to cancel, but can’t get through by phone and the chat function won’t pick up my problem
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia Came back on Sunday morning, obvs pleased it was fixed but a 14 hour outage this weekend following a 46 hour outage last weekend, service used to be so good but seems to be very unreliable at the moment
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@virginmedia Down again! Your service is a shambles at the moment
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@gracegrxnde @virginmedia My one has been off since half a day when it started raining in London it’s just terrible doesn’t come on at all
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Al
(@AlistairNCox) reported
from
Crowmarsh Gifford, England
@virginmedia do you know how much longer the internet will be down in OX10 8 ??
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Kim Marie Pike
(@HollySquirrel) reported
from
Didcot, England
@virginmedia We need this sorting, as there are 3 of us working from home, involving video meetings. How do we get in touch with you to sort our services out? Our TIVo box is also slow to respond and on-demand isn’t working, due to internet problems. Help. Now. Please.
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Chantelle Newton
(@chantelle_ukccf) reported
from
Farnborough, England
@virginmedia I have a support query which I have submitted via the Virgin Media app and I have tried calling but I’m getting no where. Can you provide a contact channel that will actually get me the support I need?
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SassyElo
(@Elobeid82Sausan) reported
from
High Wycombe, England
@virginmedia No interest connection in High Wycombe. Please advise on when the issue will be resolved.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Bell
(@Wordywithbirdy) reported
@virginmedia @virginmobile @virginmedia what on earth is going on with this service we pay over £150 a month a service that is appalling I have no service on mobile and my virgin internet is like dial up. Please explain why ur service is so rubbish and why I can’t use my mobile?
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rob gould
(@robgonzogould) reported
@virginmedia As I already said I have used the app and it said it was ok, but the connection in the kitchen ( where my wife works from) is poor and intermittent, this is why I need a booster ( which I’m not paying for)
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Rick Crichton
(@crites46) reported
@virginmedia I have to speak to my wife as she has those details, but to be honest we are losing the will to live over this issue
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ⒼⒶⓊⓇⒶⓋ
(@gauravsohoni) reported
@virginmedia I have been waiting for a cable pull for 2 weeks and noone turned up today on appt. This is simply unacceptable. No BB for over 2 weeks. Hours on call waiting, no team has any clue. Abysmal customer service.
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Mark Dale
(@markdale19) reported
@virginmedia WiFi hasn't been working since 28th Nov, phoned (waited over an hour) on 29th and told issue was "fixed". Tried messaging via App and still here we are on 2nd Dec with no WiFi.
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Neil Trodden
(@cannontrodder) reported
@virginmedia I've been waiting 4 hours for a reply from that sms service. Are you call centres open or not? Can you give me a number to ring?
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There is a lad that never goes out
(@Amdramband) reported
@virginmedia Thanks, I will call them again in the hope they don't hang up on me this time. Wish me luck.
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Justin
(@ZacandHorse) reported
@h_rbond @Virgin @virginmedia Ditto. Anyone who relies on broadband or mobile for work or personal life, thats everyone, do not go to VM. The service and CS is the most appalling I’ve ever experienced. Its scandalous VM can get away with it. You are a communications company that can’t communicate.
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✈️UK_Spotter ✈️
(@uk_spotter) reported
Yet again appalling service from @virginmedia who are happy to take your money but seemingly can’t cancel a bill that you don’t owe once you have left and then hang up on you - I would never recommend them to anyone #joinskytv #sky
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Laura Townsend
(@NoryTownsend) reported
@virginmedia We just want two new TiVo boxes. The ones we have are 4 years old and keep freezing or not working all together. Customer services ran a test on 20.11 and confirmed new boxes would be sent within a day. It's now two weeks later and turns out they weren't even ordered