Virgin Media outages and service status in Reading, England

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, Maidenhead, Fleet, Yateley, Camberley, Wokingham, Farnborough, High Wycombe, Tadley, Henley on Thames, Bracknell, and Didcot.

City	Problem Type	Report Time
Reading	Wi-fi	10 minutes ago
Maidenhead	Internet	5 hours ago
Fleet	Wi-fi	2 days ago
Reading	Wi-fi	2 days ago
Yateley	Internet	2 days ago
Reading	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

• 
  Peter ***** (@hoarp001) reported 1 minute ago from Fleet, England

  @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

• 
  DimiD (@DimiD35089880) reported 5 minutes ago from Camberley, England

  @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

• 
  Paul Mackenzie Ross (@pmross) reported 11 minutes ago from Farnborough, England

  @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

• 
  Phil Stacey (@PhilStace20) reported 21 minutes ago from Maidenhead, England

  Hey @virginmedia I forgot how awful you were when it came to anything other than collecting my direct debit. Apparently you don’t have a complaints dept, genius, and after 4 calls to you today totally around three hours, you cut two of them off during the musical interlude!

• 
  Paul Mackenzie Ross (@pmross) reported 25 minutes ago from Farnborough, England

  @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

• 
  Sharon Leaver (@leaver_sharon) reported 25 minutes ago from Bracknell, England

  @virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor

• 
  faye harland (@fayeharland) reported 26 minutes ago from Woolhampton, England

  @virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?

• 
  Thom Gibbons (@TheBadgerG) reported 27 minutes ago from Farnborough, England

  @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

• 
  Dawn Fabbricatti🇿🇦🇮🇹 (@DawnFabbricatti) reported 27 minutes ago from Reading, England

  @virginmedia You LITERALLY cannot be serious right now? Is this how you believe my issue will be solved? And yes, in the last 19 days I have rebooted twice.

• 
  Andy Barr 🇬🇧🇪🇺 (@AndyBarr79) reported 28 minutes ago from Reading, England

  @virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.

• 
  Vito Serafino (@vserafino19) reported 28 minutes ago from Farnborough, England

  @virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers

• 
  𝗟𝗲𝘀𝗹𝗲𝗲 𝗕𝗮𝗿𝗿𝗼𝗻 🏳️‍🌈 🇺🇦 🍃💚🍃 (@LesleeRBarron) reported 31 minutes ago from Reading, England

  @virginmedia Just had a call from Jerry at Virginmedia media wanting to help me mend my broadband issues (that I don’t have). After challenging him he told me to find the largest ***** & shove it up my arse!! Charming!! His No. 02038399963

• 
  Natasha Gorrie (@tashaj1984) reported 36 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  Julian Hull (@JulianHull) reported 39 minutes ago from Farnborough, England

  @virginmedia having problems with internet in GU14. Will this be resolved soon

• 
  John Neilson (@flyingjok) reported 40 minutes ago from Camberley, England

  @virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!

• 
  Matt Rose (@mattrose18) reported 43 minutes ago from Camberley, England

  @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

• 
  Mike Biscoe (@MikeBiscoe1) reported 49 minutes ago from Reading, England

  @GiganetUK @virginmedia 13:25. Down again…

• 
  6thdr (@6thDr) reported 51 minutes ago from Wokingham, England

  Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.

• 
  Daniel Evans (@ChavdogEvans) reported 53 minutes ago from Farnborough, England

  @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

• 
  Bowlesy (@Chateauneuf64) reported 59 minutes ago from Wokingham, England

  @virginmedia all week had total Broadband outages and down again now (past hour). Received a text from VM with link to follow (self help) and guess what, I need Internet to access! Trying to WFH just impossible. Every hour we have issues.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Durrant (@je_durrant) reported 5 minutes ago

  I’ve had it with @virginmedia No service since 10 Jul and it won’t be fixed until 17 Aug. They can’t give me a 5G modem despite being joined with O2 and say I should be happy with the £10 p/d Ofcom comp; that doesn’t help me do work. £800 to cancel my contract, it’s a racket

• 
  Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reported 6 minutes ago

  To @virginmedia- Many thanks to your Technician who came out today following the outage in my area. Although I was back online by this time he checked over all the equipment and settings, and also discovered that the router needed changing-which he did - very polite and efficient man. I don’t use my real name on here for safety and security reasons, but if you want to send me a DM, I will let you know.

• 
  si (@sjk2099) reported 11 minutes ago

  @virginmedia my internet suddenly stopped working in the middle of the night, I've tried to scan the password to reconnect but that's not working. I've unplugged the router and that didn't work either. Any suggestions?

• 
  James Durrant (@je_durrant) reported 16 minutes ago

  @coveragechecker @virginmedia Was initially a local outage but turned into someone had unplugged my cable at the exchange and it needed replacing. Sh*t happens, I get it, but to leave someone who pays £1500 a year for a service without anything for a month is plain bad

• 
  K (@Kieranbcfc2) reported 20 minutes ago

  @christyboy87 @Rugby_Scoop @virginmedia All I’ve seen on here is people thinking we’re blaming the ref. Like no we know we’re shite, but the ref also was. Wasn’t the reason we lost but we can still say he was bad.

• 
  Claire Branscombe (@DjClaireb) reported 21 minutes ago

  @virginmedia any reason why we have constant buffering issues on all HD channels at all? Primarily sky sports and More 4. Have checked our status and all good. Unable to watch the Hundred ticket today as it freezes

• 
  Adam Fletcher (@Fletchmyster85) reported 21 minutes ago

  @virginmedia It's tells me you'll be in touch within 48 hours, it's now over 72 hours and nothing. You didn't send me an email with my ticket details of the complaint, got back to the page to make a note 20mins later and the page had gone. Absolute shambles. Broken service & broken support!

• 
  itsu (@itsuu___) reported 22 minutes ago

  The weirdest thing with this virgin media being down if i turn my vpn on twitter will load if i turn it off it wont load

• 
  Lucian Caracy (@Lucian_Caracy) reported 28 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Im having this issue right now, although its at £77 I believe, they keep hanging up/cutting me off, dont call when they say they will and keep billing me and cutting me off, I cant get through to anyone who makes sense.

• 
  Joanna Ayliffe (@joanna_ayliffe) reported 29 minutes ago

  @virginmedia how do you manage to charge me for a service you barely provided but won't let me bill you £25 for an engineer who did not arrive between 8 and 12 on the day in question?