Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG1, RG6, RG2, RG7, RG4, RG10, RG5 and RG30.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Maidenhead, Camberley, Fleet, Bracknell, Farnborough, High Wycombe and Didcot.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Wi-fi | |
| Maidenhead |
Wi-fi | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Reading |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
Another day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk
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Ems
(@EmsAlice) reported
from
Bracknell, England
@virginmedia We just purchased a film from the media store and it won’t play - just is stuck at 0 minutes 😡 we’ve restarted our box but always have problems like this with catch up especially… not ideal when we’ve paid money to rent a film! Can you help at all?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Haider Al-Rekabi 🏴☠️
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia There is no problem in my area. My problem is specific to my account.
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Deborah Jessup
(@Debbiejojessup) reported
from
Woodley, England
Trying to cancel our Virgin Broadband what a nightmare. On hold for 90 mins still no one answers from the cancellation department. #virginmedia @virginmedia
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Daniel Sherlock
(@mcsherlocks) reported
from
Wokingham, England
@virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide
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derrick mulvana
(@nenevall) reported
from
Reading, England
@virginmedia @OfficialRandL reading festival, the virgin media mobile network is on its knees with no internet connection across most of the site.. sort it out.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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Paul Collier
(@Pablocollier) reported
from
Wokingham, England
@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?
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Tom
(@Tom38971529) reported
from
Wokingham, England
@virginmedia Well I would speak to a member of the team but always get the call cut short and I ask for a call back if the line goes dead. Twice yesterday ot happend Nd never got a phone call back
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
@virginmedia It's always the same response. No service impacting issues reported. However, the service is pretty bad. Wondering if @virginmedia network is capable of handling traffic or deliberately doing throttling. @Ofcom
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
We have issue with #HGVdrivers but why @virginmedia broadband had issues for the last few days in RG6 area. Pretty bad service. @Ofcom
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GoldyMcGoldface
(@Goldy73) reported
from
Farnborough, England
@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Paul Collier
(@Pablocollier) reported
from
Wokingham, England
@virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michal Kubisa
(@MikeOG21) reported
@virginmedia For the past month I have rang virgin customer service 16 times, each phone call lasted at least 20 minutes. All I got from those phone calls was a lot of lies, broken promises and assurances that were not met.
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marco salamone
(@marcones87) reported
@virginmedia Yes the checker said that there is no issues.. but the truth is that I have no signal 😢
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clare
(@static_prevails) reported
@virginmedia hi there! my wifi has been down for a few days now, just wanted to check if this was an isolated incident with just me or is the area i live in affected? in north belfast
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Igor
(@RidingTheFlow) reported
"Here is your #virginmedia usage statement, its just about how useful our service was!". Real meaning - "get ready for the price hike, we've just justified it".
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WiredWorm
(@wiredworm) reported
@virginmedia Not so much damage - the door isn't fitted and when I tried to put it back on I wasn't able to - I think the door has been damaged or bent. Postcode for the area is DN35 7TD. It's a wiring cabinet right next to Queen Mary School. Hopefully that gives enough information?
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Tony Young
(@autoclav) reported
@virginmedia My wifi router no longer showing on any device at all. Reboots done and wires checked. Nothing HD5 area. Any issues?
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Matt Davies
(@MattDav82377171) reported
@virginmedia thank you for being the dumbest and most useless company I've ever used. Every time I try to resolve an issue it's met with a clueless imbecile who passes me onto the next. 2 years trying to resolve a simple issue and still you can't do it. Idiots!
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CCH10210
(@CCH102101) reported
@virginmedia you're an absolute disgrace. TWICE no one has turned up to install my services as a new customer, the job has actually been marked as completed and I'm being charged for services I don't have. Spent hours on the phone trying to resolve and getting nowhere!
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🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁)
(@JohnnyDude1983) reported
@virginmedia Hi. Will your complaints team have call centre agents & engineers disciplined. If they are found to be not raising work orders properly or not investigating my issue properly 🤔 #virginmedia
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𝖇𝖆𝖗𝖇𝖎𝖊 壞人
(@nadiaepvarela) reported
hi, @virginmedia i just moved houses and the area i moved to is not covered by Virgin, i have a fixed 18 months plan ending in September so im still paying for it but i am unable to use the service, can i get it cancelled and get my money refunded please and thank you