Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG1, RG6, RG31, RG5, RG30, RG8 and RG4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Crowthorne, High Wycombe, Bracknell, Reading, Camberley, Marlow, Farnborough, Fleet, Tadley, Maidenhead, Wokingham and Yateley.
| City | Problem Type | Report Time |
|---|---|---|
 Crowthorne |
Total Blackout | |
| High Wycombe |
Total Blackout | |
| High Wycombe |
Internet | |
| Bracknell |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I didn’t receive my new contract on April, was not told of 6 month discount price shot up and I had to fight to get my billing date changed. Overall not a good service 😡. Took me over 30 mins on telephone to try and resolve
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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gina knight
(@ginaatinknight) reported
from
Reading, England
@virginmedia not think much if the service from virgin media so far not great for new customers
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Kezza 🙃
(@perrycoke) reported
from
Hurst, England
@virginmedia I managed to get through to customer services in the end & now have an engineer booked for 2moro between 7am & 12pm. Going to cost me half a days work now.
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Kezza 🙃
(@perrycoke) reported
from
Twyford, England
@virginmedia twice I’ve been on hold to customer service for 25mins only to get cut off. My broadband & TiVo hasn’t been working since 4pm. I’ve tried restarting the hub many times, checked the connections as well. I work from home & this is not what I need right now.
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kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@JackSheaFFC @virginmedia I know so if I’m waiting for a call back then OBVIOUSLY I’ve already raised a complaint 🤣 no common sense with this company!
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia how do I cancel my contract with you. My broadband is constantly going down and for the price I pay your services are not worth it especially as i am on limited money. So I am looking at going to sky thank you
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Chris Evans
(@CorneliusEvans) reported
from
Bracknell, England
@virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Catch Me If You Cancer
(@catch_cancer) reported
from
Maidenhead, England
@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@virginmedia looks like I’ll have to cancel my direct debit coming out next month maybe that will get this call back I’ve been promised. Terrible terrible company!
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I have resolved it now but I’m tired of having to fight to get a good service. I had to threaten to report it to Watchdog before getting through to someone who could help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AuthorJTaylor
(@Author_JTaylor) reported
@virginmedia I pay £137 per month for all your services virgin TV, landline and your Virgin broadband Hub and there is a problem with my WiFi connection from your hub so please enlighten me as to why it’s none virgin equipment?
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Lesley Erskine
(@ErskineLesley03) reported
@virginmedia I have been trying to cancel a contract with you since Saturday over 200 interactions over SMS and WhatsApp. Just think of the time your customer service and retention teams would save if they just let customers leave. #desperatetoretain #virginmedia
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AuthorJTaylor
(@Author_JTaylor) reported
@virginmedia Have you read the messages? This use to happen before I put the mesh on and it still happens now even if the mesh is not connected which is what I’ve said. I have stated I’ve had to buy a mesh to help with the connection and I can switch between the two. My connection’s a problem
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Sophie Marsden
(@SophieMarsden22) reported
According to @virginmedia there are currently no problems with the internet in my area. I wonder why all our neighbours also have no internet (and are also with Virgin Media!) 🤔
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AuthorJTaylor
(@Author_JTaylor) reported
@virginmedia I will have to phone tomorrow now as I have to head out. Do I ask for anyone in particular or give a code something so people know what the problem has been or do I have go through everything again?? Good job I’m out of contract now!
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joe mawdsley
(@m4wds1) reported
@virginmedia Yes I was sold a new package deal @ £63 per month and was told I would be given a sim card free on O2 i asked numerous times is this free as I don't need it i have now been charged by O2 for the sim which I haven't or never will use your sales missold this to me as a blatant lie
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Mark S 121115 🇮🇪🏁😷🇺🇦
(@mstorey2015) reported
@virginmedia At the moment its OK after being down for an hour
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Siobhan Lawper
(@beatrix_plotter) reported
@virginmedia Tried it on three different devices, I can't get a good enough signal on them even with the wifi extender I've got
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WHL
(@Wun_Hunng_Low) reported
@virginmedia i wrote to you two weeks ago giving notice to cancel my services. I have heard nothing back and nothing appears to have been actioned yet. I do not have time to sit on hold for hours and your website says you can cancel in writing. Please respond..
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Ram
(@ramdoll46) reported
@virginmedia please advise why it’s not possible why I can not choose what I want in my package instead of being over charged for services I do not need. Shocked poor service on call centre and WhatsApp.