Virgin Media Outage Report in Reading, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG2 , RG5 , RG31 , RG7 , RG10 and RG4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Reading, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, Maidenhead, and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
Wi-fi | 9 hours ago |
|
Reading
|
Internet | 1 day ago |
|
Reading
|
Internet | 2 days ago |
|
Marlow
|
Wi-fi | 2 days ago |
|
Reading
|
Internet | 3 days ago |
|
Bracknell
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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aamer habib (@aamer74) reported from Maidenhead, England@virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service
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Ady (@GoFastAdy) reported from Fleet, England@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔
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David Bruton (@OutdoorDaveGB) reported from Reading, England@AnnaCorderoy @virginmedia In my case it took about 2 months to get a reliable service restored.
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pamela brown (@pamelab74027553) reported from Bracknell, EnglandYaaa final bill from Talk Talk is on its way I have wasted so much money and time with this rubbish company. I had no service from them now I am back with Virgin Media I was such a Clutx to of changed, as soon as that bill comes in and I pay I will be happy😊😊😊😊
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Ed Vokes-Mclean (@EJVMcLean) reported from Farnborough, England@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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Matthew Porter (@MatthewPorter89) reported from Bracknell, England@virginmedia Please contact @CameronHeald as he is the sufferer of this poor poor service.
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Josh Gilpin (@JoshGilpin) reported from Reading, England@virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support
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Julian Hull (@JulianHull) reported from Farnborough, England@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Chris Scoffield (@chrisscoff) reported from Bracknell, England@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
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Chobe Clarke (@BRYCECHOBE) reported from Wokingham, England@virginmedia no internet in Woking, always poor connection when I visit. 5g disappears, slow 2g. Now nothing. Father wasting money for this service.
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Martin Compton (@mecompton74) reported from Maidenhead, EnglandCan not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful
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Martin Rowan (@martinrowan) reported from Wokingham, England@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.
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sarahgtaylor (@sarahgtaylor) reported from Hurley, EnglandVirgin mobile customer service is laughable. Can only use online chat if you want to buy something. #virgin #virginmedia #customerserviceorcustomercontol
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Matthew Porter (@MatthewPorter89) reported from Bracknell, EnglandRidiculous, poor service @virginmedia
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Martin Compton (@mecompton74) reported from Maidenhead, England@virginmedia pathetic... entire service cancelled for six days without any notice... for repairs! 🤣 Awful company... @richardbranson you really need to be more careful about who gets to deliver franchised services under your Brand’s name. Truly awful... again!
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Russell Earl (@slough_womble) reported from Didcot, England@virginmedia was on phone for over 2hrs yesterday sorting out why disconnected...now waiting on phone again already 30mins still no answer to find why still no internet... absolute awful customer service
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Becky Morrish (@BeckyMorrish13) reported from Camberley, EnglandUrgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
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Pepetideo (@pepetideo) reported from Didcot, EnglandAfter waiting for over 1 hour to talk to a human on @virginmedia, can't help but feel like I was being trolled by the choice of background songs. One says "I could get used to this", other about being down down down... Somehow I don't think this is the best choice of mood music.
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James Milward (@Jimbwlah) reported from Farnborough, England@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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laurenjayde (@laurenjayde10) reportedI swear I’ve never known anything more useless than @virginmedia
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Andy (@AndyGuthrie1) reported@virginmedia Good afternoon, I reset it at least once a month, as the WiFi is always horrendous... Seriously though this surely isn't sufficient coverage for the price I've been paying for over a decade, as a gesture of good will can you provide this extender to long term customers to help?
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Sharon Lawrence (@shasel1104) reported@virginmedia you are hopeless company. brand new computer and guess what the same problem there, right out of the box don't try and tell me it's my side. My outlook email works just fine, its the rubbish VM side
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St Chit (@chitst176) reported@virginmedia Why do i have to wait another 2 days? This is clearly a major incident that hasn’t been fixed yet. Are you saying no one’s doing anything until my visit on Monday??!! Surely the team that replaced the street box must be working on it? That’s the update I need to hear…
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Matthew Cawley (@garfinkle2010) reported@virginmedia will you please sort out your Customer service love chat. You make them deal with so many concurrent conversations it is a waste of time. Over 25 minutes on chat I hadn't even made it into my account yet.
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Pete (@frontieruk) reported@virginmedia Yes they did, and no as the attitude is there’s no fault with the service where as I consider the hardware part of the service as I’d it’s not working the service may as well not be there and I should just change providers
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Chara⛴💙Wear a mask!😷Get the jab! 💉 (@come_il_mare) reported@virginmedia Thank you, that’s very helpful. Also, is there any actual store left open in South East England or London where I can talk face to face with someone about possible upgrade options etc? I don’t like the chat bot and the sound quality of the phone service is dreadful.
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CJ (@Socks8818) reported@hoile_isiah @virginmedia Exactly the same problem with me
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zorbsie (@zorbsie) reported@frontieruk @virginmedia The disconnects are bad, but I think when it reconnects your car hits an invisible wall. 250KPH to 0 in a split second. And skill chain is lost too. I hope they can sort this out before Tuesday. It's only going to get worse with way more people joining in.
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Jez Hillam (@JezHillam) reported@virginmedia Hands down the single worst customer service I've ever received. Engineer not turned up, put on hold where the line went dead three times. On hold a fourth time and thinking it has happened again. Cancelling all services, if I ever get to speak to the right person.