Virgin Media Outage Report in Reading, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG4 , RG2 , RG5 , RG31 , RG7 and RG10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Farnborough, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, Maidenhead, and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 3 hours ago |
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Internet | 2 days ago |
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Internet | 3 days ago |
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Wi-fi | 4 days ago |
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Internet | 5 days ago |
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Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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John Mitchell (@LordConnaught) reported from Reading, England@virginmedia day three of sitting listening to your hold music unable to speak to anyone. My Tivo has gone pop. Any chance you can help please?
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
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Bob Beveridge (@BobBeveridge1) reported from Reading, England@virginmedia Very poor service today - internet cut out at least three times, during separate on-line meetings -once at 9.50, once late morning, once mid afternoon. What was going wrong ? RG4 Area31
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Neil Aston (@naston23) reported from High Wycombe, England@virginmedia I’ve called twice now to cancel and was very specific the 2nd saying, and then sent me a £5 voucher. So why would I waste my time calling them a 3rd time? Everyone I’ve spoken to has been useless and unhelpful 755136803 Here’s my account number, can you cancel it please
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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John Neilson (@flyingjok) reported from Camberley, England@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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John Neilson (@flyingjok) reported from Camberley, England@virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
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quentin gunderson (@join_the_Que) reported from Reading, England@virginmedia is almost harder to leave than the EU! 3 days, 5 calls (4 hang ups!) Several wasted hours online.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandDear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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John Mitchell (@LordConnaught) reported from Reading, EnglandDay 4 of trying to get hold of @virginmedia technical support. Quite incredibly I just got a phone call from their marketing team trying to offer me deals. I said I didn't want any deals, I just want my Tivo box replaced as its broken. The woman hung up on me. Disgraceful.
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Neil Aston (@naston23) reported from High Wycombe, England@virginmedia Why has it been so difficult to cancel. When I ring up your helpline why does the person who answer have no idea what they’re doing?!
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Neil Aston (@naston23) reported from High Wycombe, England@virginmedia Nope. No one has contacted me again, which is pretty much what I expected. If you want to come and do the outside work and fit the cables you’re more than welcome to. But my Sky broadband is being installed Wednesday so and I’ve tried to cancel my contract 3 times now so I’m done
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandAargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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Adrienne (@adimarlow) reported from Camberley, EnglandSwitched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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Neil Aston (@naston23) reported from High Wycombe, England@virginmedia But they don’t cancel when I ring up so why would I waste my time doing that. I’m not spending another hour on the phone to achieve nothing again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Jones (@Bould2007Jones) reported@virginmedia I literally moved house continued my contract with you started a new package. You changed my dd set up a new so I cancelled the old one stopping you taking it twice. I cannot get through to speak to someone on your customer service I don’t know my password pretty p’d off
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Chris 🎗🏴 (@chrisofscotland) reportedIs the chat function not working on @virginmedia website?
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SteveB (@st3bc1) reported@virginmedia I will also be making a short video and sending to @BBCWatchdog, its been such a comedy errors I'm sure their producers might consider broadcasting it as a warning to other potential customers.
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Paul Magrath (@Maggotlaw) reported@virginmedia Useless. Service status thinks there’s nothing wrong. I’m not confident it’s even working. Test hub isn’t responding. Last time I tried calling it was a nightmare getting through.
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Chelle Pearson (@ChelleSuga) reported@virginmedia the Internet and TV services have been out for almost 24hrs in the Heywood, I have to work from home in a few hours what's going on, last time it was to be fixed by 8:15pm yesterday, the fact its taking this long to fix is ridiculous.
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Esme Todd (@EsmeTodd) reported@virginmedia We are being incorrectly billed every month, and every month you tell us you’ve sorted it yet it happens again. You even told us to cancel our direct debit and then fined us for doing that. How can we resolve this please? Call centre staff have no idea.
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SteveB (@st3bc1) reported@virginmedia You also owe me £325 in missed installation credits, but thats nothing compared to the time and trouble you caused me. Utter disgrace to the industry.
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Macy Moo👑 (@MacyDodds) reported@virginmedia Thanks for responding, my internet has been down since about 5pm yesterday evening and has not been back on since. I checked that there was a general outage in my area after failing to restart and reboot the router
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martin brandmeier (@smartybrand) reported@virginmedia hi. I’ve been trying to cancel my broadband account with you for the past 2 weeks. No one answers the call line for cancellations. I’m unable to do it on line. Please help me.
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Jo Dabreo (@jodabreo) reported@virginmedia There is an issue it says status1 whatever that means