Virgin Media Outage Report in Reading, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Reading come from postal codes RG1, RG6, RG7, RG4, RG2, RG10 and RG5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Camberley, Reading, Maidenhead, Fleet, Bracknell, High Wycombe and Didcot.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough |
Wi-fi | |
| Camberley |
Total Blackout | |
| Camberley |
Internet | |
| Reading |
Internet | |
| Reading |
Wi-fi | |
| Maidenhead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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Kezza 🙃
(@perrycoke) reported
from
Twyford, England
@virginmedia twice I’ve been on hold to customer service for 25mins only to get cut off. My broadband & TiVo hasn’t been working since 4pm. I’ve tried restarting the hub many times, checked the connections as well. I work from home & this is not what I need right now.
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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Catch Me If You Cancer
(@catch_cancer) reported
from
Maidenhead, England
@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
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kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@JackSheaFFC @virginmedia I know so if I’m waiting for a call back then OBVIOUSLY I’ve already raised a complaint 🤣 no common sense with this company!
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.
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Kezza 🙃
(@perrycoke) reported
from
Hurst, England
@virginmedia I managed to get through to customer services in the end & now have an engineer booked for 2moro between 7am & 12pm. Going to cost me half a days work now.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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Nicola Cooper
(@Cooper100Nicola) reported
from
Reading, England
@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia how do I cancel my contract with you. My broadband is constantly going down and for the price I pay your services are not worth it especially as i am on limited money. So I am looking at going to sky thank you
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I didn’t receive my new contract on April, was not told of 6 month discount price shot up and I had to fight to get my billing date changed. Overall not a good service 😡. Took me over 30 mins on telephone to try and resolve
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gina knight
(@ginaatinknight) reported
from
Reading, England
@virginmedia not think much if the service from virgin media so far not great for new customers
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I have resolved it now but I’m tired of having to fight to get a good service. I had to threaten to report it to Watchdog before getting through to someone who could help.
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kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@virginmedia looks like I’ll have to cancel my direct debit coming out next month maybe that will get this call back I’ve been promised. Terrible terrible company!
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Compton
(@RobCompton4) reported
@virginmedia Yes it says estimated fix time 4pm, but I think I can be excused for not believing that. It has been pushed back several times in the last 36 hours.
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scooter
(@thelocalscooter) reported
@virginmedia multiple times i’ve tried to contact you now w no help, even after making a complaint you haven’t followed through with anything, are you going to do anything about the internet problems i’ve been having for 3 months?!
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Daniella Scott
(@DaniellaScott7) reported
Hi @virginmedia not had wifi for 2 days and no contact about a resolution. Planned fix time keeps being pushed back. It's costing me loads to hotspot my phone. P.s. before you say it, I shouldn't have to sign up to your app to get the very basics of what I'm already paying for.
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Rob Compton
(@RobCompton4) reported
@virginmedia Yes, check "SW9 virgin media" and you will see this is a widespread issue for many. Do you have an update on when this will be fixed...?
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Justine Coles
(@just_tinkerbell) reported
@virginmedia @virginhelp 3 weeks still no phone line and have just spoken to the most rude and unhelpful customer service agent - how do I complain as was told you do not have a complaints department. All i want is my phone fixed
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Liam Biggs
(@CazuaLLUK) reported
Virgin media are a disgrace, our contract ends soon. Their phone number is not working, just spent 3 hours on live chat & still didn't get a resolution! I then opened a complaint to tell them to end my contract which they closed down within 2 mins!! @virginmedia you are a joke
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Matt Jones
(@matthewwjones) reported
@virginmedia Fault in the whole area apparently - estimated fix by Monday.
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Sinéad🖤🏳️🌈
(@S_Kearney16) reported
@virginmedia Yes same issue, says there are no issues when there clearly are.
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RZFB
(@thapeacefulone) reported
@virginmedia please take “reliable” out of your bio. My WiFi has been down since yesterday morning. Today the estimated time has been changed three times. And now it’s saying 19:00.
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Tracey Lake Rees
(@traceylakerees) reported
@virginmedia well I’ve tried getting through on and off for hours now and can NEVER get anyone to speak to? Just trying to signup for broadband to a new property??