Virgin Media Outage Report in Reading, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Reading come from postal codes RG1, RG6, RG2, RG5, RG31, RG7, RG10 and RG4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, Maidenhead, Farnborough and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Marlow |
Wi-fi | |
| Reading |
Internet | |
| Bracknell |
Internet | |
| Reading |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Jessica Boshier
(@djmessyxjessy) reported
from
Reading, England
@virginmedia why do we keep getting cut off from your help line when you’re saying your going to block my mums phone. Answer!!!!
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Char
(@JurassicGarden) reported
from
Didcot, England
The worst part of Lockdown wasn't the loneliness, the boredom or the agitation. It was seeing ******* Birdseye, McCain's and Virgin Media shoving happy family lockdown vibes down your throat to advertise themselves.
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Al
(@AlistairNCox) reported
from
Crowmarsh Gifford, England
@virginmedia do you know how much longer the internet will be down in OX10 8 ??
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Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?
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Robin Conway
(@rockyrobin1982) reported
from
Bracknell, England
Hey @itv and @virginmedia. Could you please highlight the #WeMakeEvents campaign along with your footage and advertising of V festival coverage? As without support there won’t be another one to broadcast. #lightinred
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Tayla Welch
(@TaylaWelch) reported
from
Maidenhead, England
Internet is down... @virginmedia what’s going on 😓
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Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍
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Ang Gray
(@fostersbarbie) reported
from
Wokingham, England
@virginmedia tv,internet down for last 2 hours... hub flashing 2 green arrows.., help?!
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Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia stop calling me and try to sell me something i already have with you. I think your trying too hard. I already have the full package for tv that i don't use, highest available Broadband. never use the landline and 4 Sim accounts. and still. You want to zell me more!
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Kim
(@Neeknowsbest) reported
from
Didcot, England
@virginmedia Hi. I have has my your chat open for 24 hours, sent a text message 36 hours ago and no response to either. As a new customer, with a query, this is not a good start.
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Stuart Robson-Frisby (Ivanti)
(@StuRobsonFrisby) reported
from
Yateley, England
@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
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Jessica Boshier
(@djmessyxjessy) reported
from
Reading, England
@virginmedia why do you keep hanging up on your help line thatwere on hold for, for 30 minutes a time. Answer and help
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Tom Asquith
(@tomasquith93) reported
from
Twyford, England
@virginmedia The only detail I’ve had is as follows and it’s hardly detailed. Please can someone tell me what is the issue and where, with timescales. “Hi, it's Virgin Media here. The installation is kept on hold due to construction issue.”
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Tom Asquith
(@tomasquith93) reported
from
Twyford, England
@virginmedia I’ve called, but that provided no help. I was told I’d get a callback from a team closer to the issue in 24 hours - which has since passed. Honestly, not a good start and I’ve not got service yet!
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Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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Kirsten Willis BEM
(@kirsten_willis) reported
from
Reading, England
@virginmedia what is so difficult about customer service these days? Spent the last 4 days going through the repetitive process of checking out WiFi connection, eventually got a number to call TL get cut off after a 30 min wait! Not impressed!
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia
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GamerJamesFM
(@GamerJamesFM) reported
from
Bracknell, England
@virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tokoloshy
(@Tokoloshy) reported
I need to give a HUGE shout out to @VirginMedia. Had a fault with broadband and from reporting the fault to fixing it was 48 hours. And the engineer extremely knowledgeable and polite. I have been 3 years with Virgin and the service simply astounding. Well done @virginmedia
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Amrutha
(@Amrutha23279193) reported
@virginmedia I dint mention when I was moving, there was some miscommunication and the operator whoever spoke to mentioned it as 30th, I just called the customer team and they mentioned this. How can such things happen, and they mentioned for reconnection it would take 3 days.
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Gary caswell
(@gary_caswell) reported
@virginmedia Yes it says there is a problem but this has been going on for a week, does it take a week to fix a problem ?
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Alex Lock
(@alexlock29) reported
@virginmedia Please can you send me the link to your Web Chat service? I've followed the guides, nothing, logged two complaints just to try to speak to a human - and got an automated reply. I just need my verification e-mail sent to my e-mail account - I can't access anything.
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Steven Wilson
(@swilsonnews) reported
Hello, @virginmedia . Can you please explain why we pay you so much money for such an abysmal service? Why is your Internet provision (and I use that word generously) interrupted so frequently? Why do you do nothing to improve it? Guess I'll be looking for a new provider soon.
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Rob Kilbey
(@KilbeyRob) reported
@virginmedia Service checker page is not said all ok whereas automated 150 message says issues.
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Lucy H
(@loobyloo1980) reported
@virginmedia why do I have to threaten to cancel my account 3 or 4 times before I get offered the deal that is advertised online?! I know which deal I want and how much it is yet I’ve been on online chat since about 9am this morning trying to get this deal offered to me!
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Ollie Howe
(@olliehowe) reported
@virginmedia The connection with my iPhone is rubbish and has been since Virgin was installed at my house 7 months ago. The only advice I ever get is ‘try rebooting your hub’, which I’ve done repeatedly and is something I never once had to do with Sky in 20 years of being with them.
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mike
(@mike23002258) reported
@virginmedia So the technician that was confirmed in a text that was coming today was automatically cancelled with no notification to me. Just called again and now been told I will get a technician on bank holiday Thursday - so a week without service and my weekend ruined - nice one
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Mattcseries3
(@mattcseries3) reported
@Ange_Sandgrown @virginmedia Maybe you should keep an eye on this twitter, then you will@really see how bad a company they are