Virgin Media

Virgin Media Outage Report in Reading, England

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The latest reports from users having issues in Reading come from postal codes RG1, RG7, RG30 and RG2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Reading, England 09/16/2025 10:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (43%)

    Internet (43%)

  2. TV (26%)

    TV (26%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Didcot, Reading, Marlow, Camberley, Farnborough, Bracknell, Fleet, Wallingford and High Wycombe.

Loading map, please wait...
City Problem Type Report Time
United KingdomDidcot Internet
United KingdomReading E-mail
United KingdomMarlow Internet
United KingdomReading Internet
United KingdomReading Internet
United KingdomReading Internet

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • leaver_sharon Sharon Leaver (@leaver_sharon) reported from Bracknell, England

    @virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor

  • arintsie A Rintsie (@arintsie) reported from Marlow Bottom, England

    @virginmedia Phone call received this afternoon from your service centre but not about the complaint / when I asked about it they cut me off / email received from Resolution Team this afternoon telling me to ring your service line and have not read the complaint / total joke C-180123113

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia

  • arintsie A Rintsie (@arintsie) reported from Marlow Bottom, England

    @virginmedia I am sorry but twice in 45 mins they cut me off as they did not know how to resolve the issue / easy way out

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

  • arintsie A Rintsie (@arintsie) reported from Marlow Bottom, England

    @virginmedia You keep cutting me off when I call ! / just email the complaint number to a member of your UK team and ask them to call me, really not that hard

  • Geordiesbird Alyson Leitch (@Geordiesbird) reported from Wokingham, England

    @virginmedia is there an outage in Woking? No WiFi at all for 2 hours so far. 😫😫🤬

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

  • andburd Andrew Burdett (@andburd) reported from Maidenhead, England

    Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?

  • woodyturts Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia service down in GU14?

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.

  • BeckyMorrish13 Becky Morrish (@BeckyMorrish13) reported from Camberley, England

    Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

  • robmcewan1966 Rob McEwan (@robmcewan1966) reported from Finchampstead, England

    @virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

  • TheBadgerG Thom Gibbons (@TheBadgerG) reported from Farnborough, England

    @virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.

  • TimSBourne Tim Bourne (@TimSBourne) reported from Wokingham, England

    @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

  • CM40UK CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty

  • CRJG_ Cameron🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CRJG_) reported from Bracknell, England

    Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account

  • MikeBiscoe1 Mike Biscoe (@MikeBiscoe1) reported from Reading, England

    @GiganetUK @virginmedia 13:25. Down again…

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sevultura Sevultura (@sevultura) reported

    @virginmedia OK but can we narrow down the time frame? I’m unavailable between 12pm and 3pm

  • kinfauns67 James (@kinfauns67) reported

    @virginmedia I do not have a network at all... I am having to use WiFi I can't connect to a network

  • Baba_Boss Baba Gooner (@Baba_Boss) reported

    @virginmedia Yes both wired and wireless devices. Everything is not working. I have unlimited mobile data which isnt working.

  • kinfauns67 James (@kinfauns67) reported

    @virginmedia hi can you point me in the right direction please I am out of the UK and need to enable my phone to receive a network Thanks

  • lesley26061 lesley2606 (@lesley26061) reported

    @virginmedia I know you require 30 days notice but as she has been without service for 14 days surely you can waver this. As I have just spent 50 mins on the phone to your company. She’s been treated appallingly.

  • Tibbz17 Tibbz (@Tibbz17) reported

    @virginmedia You have fast Internet I'll give you that... BUT WHY ******** ARE YOU SO ******* UNRELIABLE?!?! GET YOUR **** TOGETHER!!

  • lesley26061 lesley2606 (@lesley26061) reported

    @virginmedia yet again I’ve just spent 45 minutes on the phone to your company to terminate my mums contract with you due to your appalling customer service and no landline for 2 weeks. You keep saying she has to give 30 days notice which considering she’s had no landline is not

  • dkyriacou Donna Kyriacou❤️ (@dkyriacou) reported

    @virginmedia Not sure all I know is that new cables need to be installed and they need permission but how is this my fault ? I’m paying for a service that is not working snd no offer of support is being offered to me who has been a loyal customer nor a dongle to be offered, very appalling

  • JoanneMoss2 Joanne Moss (@JoanneMoss2) reported

    @blandsteve @virginmedia Virgin Media have the most horrendous customer service. Moved to a different supplier - could never fulfil the broadband speed which was promised

  • giinagii GiinaGii 🐱🌿 (@giinagii) reported from Sheffield, England

    @calvg @virginmedia Thank you 🙏 Stop blaming us and be responsible for your crap connections