Virgin Media

Virgin Media Outage Report in Reading, England

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The latest reports from users having issues in Reading come from postal codes RG10, RG30, RG31, RG6 and RG7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Reading, England 01/17/2026 15:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: High Wycombe, Bracknell, Reading, Didcot, Camberley, Farnborough, Fleet, Maidenhead and Crowthorne.

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City Problem Type Report Time
United KingdomHigh Wycombe E-mail
United KingdomBracknell TV
United KingdomReading Internet
United KingdomReading Internet
United KingdomDidcot Internet
United KingdomCamberley Internet

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

  • adimarlow Adrienne (@adimarlow) reported from Camberley, England

    Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia Nope. No one has contacted me again, which is pretty much what I expected. If you want to come and do the outside work and fit the cables you’re more than welcome to. But my Sky broadband is being installed Wednesday so and I’ve tried to cancel my contract 3 times now so I’m done

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?

  • join_the_Que quentin gunderson (@join_the_Que) reported from Reading, England

    @virginmedia is almost harder to leave than the EU! 3 days, 5 calls (4 hang ups!) Several wasted hours online.

  • LordConnaught John Mitchell (@LordConnaught) reported from Reading, England

    @virginmedia day three of sitting listening to your hold music unable to speak to anyone. My Tivo has gone pop. Any chance you can help please?

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia Why has it been so difficult to cancel. When I ring up your helpline why does the person who answer have no idea what they’re doing?!

  • BobBeveridge1 Bob Beveridge (@BobBeveridge1) reported from Reading, England

    @virginmedia Very poor service today - internet cut out at least three times, during separate on-line meetings -once at 9.50, once late morning, once mid afternoon. What was going wrong ? RG4 Area31

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia But they don’t cancel when I ring up so why would I waste my time doing that. I’m not spending another hour on the phone to achieve nothing again.

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

  • LordConnaught John Mitchell (@LordConnaught) reported from Reading, England

    Day 4 of trying to get hold of @virginmedia technical support. Quite incredibly I just got a phone call from their marketing team trying to offer me deals. I said I didn't want any deals, I just want my Tivo box replaced as its broken. The woman hung up on me. Disgraceful.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?

  • naston23 Neil Aston (@naston23) reported from High Wycombe, England

    @virginmedia I’ve called twice now to cancel and was very specific the 2nd saying, and then sent me a £5 voucher. So why would I waste my time calling them a 3rd time? Everyone I’ve spoken to has been useless and unhelpful 755136803 Here’s my account number, can you cancel it please

  • flyingjok John Neilson (@flyingjok) reported from Camberley, England

    @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gcooper100 Gary Cooper 💙 (@gcooper100) reported

    @virginmedia Still no service. Disconnected without speaking to current owners first. Won’t take instructions from us only new owners who don’t get keys till 28th. 2 days of lost productivity and counting. Will be asking for compensation.

  • DBop86 Duncan Cheung (@DBop86) reported

    @mister_tee @HKesvani @virginmedia Logged a complaint on their website on Sunday - didn’t receive an acknowledgment so spoke to them & they told me that they already have a general ticket number for this particular issue (no service since 25/09/22) so they haven’t registered my complaint. Seriously, WTAF is that?!

  • KyleAll76732737 Kyle Allan (@KyleAll76732737) reported

    @virginmedia 100% correct. But thats not my issue. There is no Internet coming into the box.

  • Raz625772 Rand (@Raz625772) reported

    @virginmedia @ste_simpson @virginmedia has been problems since august in SW11.

  • GothKatie KatieGothL (@GothKatie) reported

    @virginmedia I'm a new customer. Been fobbed off & messed about awaiting connection for wks.Last minute emails saying you're not coming,work from home.Cust Serv dreadful,45min calls,cut off & charged for privilege.What is going on????

  • DBop86 Duncan Cheung (@DBop86) reported

    @virginmedia P.P.S. Even if a general ticket has been raised for an existing outage, you should still acknowledge when customers raise a complaint relating to it. This is bare minimum Customer Service 101. To hear nothing & then be told later about why I received no response is terrible form

  • BaldBreens The 🅱️reen Consort (@BaldBreens) reported

    Internet connection has become borderline unusable today, can't watch a video. Speeds of like 1Mb. Mega BIT. Virgin Media saying my area does not have an issue, and also is unable to test my connection.

  • DBop86 Duncan Cheung (@DBop86) reported

    @virginmedia That Virgin engineers have been unable to fix the problem. It was damage caused to a hub serving the area I believe. Do you feel £8.40/day is sufficient for no internet for nearly 4 weeks? 🤔

  • aytakmkatya aytak (@aytakmkatya) reported

    @JCPinSouthYorks @virginmedia god knows what a customer service job is because it's not for servicing customers

  • red27ferrari David Kearvell (@red27ferrari) reported

    @virginmedia So here we are another week later with another set of new remote controls and the same result. Go online and Virgin is too busy to take on new messages and the phone never gets answered!! This whole thing has been dragging on now for over two weeks!!