Virgin Media Outage Report in Reading, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Reading come from postal codes RG7, RG1, RG6, RG4, RG31 and RG5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, High Wycombe, Camberley, Tadley, Maidenhead, Farnborough, Fleet, Bracknell and Didcot.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| High Wycombe |
Wi-fi | |
| Camberley |
||
| Reading |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?
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Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
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Char
(@JurassicGarden) reported
from
Didcot, England
The worst part of Lockdown wasn't the loneliness, the boredom or the agitation. It was seeing ******* Birdseye, McCain's and Virgin Media shoving happy family lockdown vibes down your throat to advertise themselves.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
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Dan Brooke
(@dan_brooke) reported
from
Maidenhead, England
@virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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Pat Halpin
(@halpo) reported
from
High Wycombe, England
@virginmedia My issue is my account has been cancelled without 30 days notice as agreed and you agreed that my account would run until the day before the new account was switched on #sortitout
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Yes I have explained all this before. Is there any point? My recent issue was with the pathetic final letter, now combined with the fact that your system is so poor you know nothing about this. Totally poor customer experience.
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Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia and any chance someone replying to my message via app? I waiting for 50 minutes now. I have broadband down since 18:00 RG2.
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Tim Morgan
(@timmorgan) reported
from
Reading, England
@virginmedia what's the best department to get My Virgin Media support? I am a customer and it won't let me register an account using my email address although my bill is sent to the same email.
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Maxwell Perris
(@MaxwellPerris) reported
from
Maidenhead, England
@virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband
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Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No I’ve heard nothing back till now I’m afraid and still get issues. Can you help?
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Please can you help me to terminate my contract and service with you since it’s unbearable and unprofessional when I’m having work meetings to constantly get disconnected? It’s impossible to speak to a Virgin support human too so I’m left with no choice. Please help me on this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Phillips
(@deanphillips257) reported
@DanJwwfc @virginmedia Had the same problem for 6 months with them mate ran out of patience moved to sky virgins customer care is shocking
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Philip Bailey
(@Phi11Bailey) reported
@virginmedia Why are all your phone lines engaged? Con Men are calling me claiming to be you and there is no way of contacting you either by phone or chat. Very Bad Customer Service.
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Craig Buck
(@CraigBuckUK) reported
Are @virginmedia having a laugh by putting up their prices. I'm not getting the service I am paying for due to their awful superhub routers. To top it off, their phone line is engaged. Would be interested to know how a 4.5% increase is justified.
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amrit singh
(@amrits1ngh) reported
@virginmedia trying calling 150 from my virgin moblie number not working whats going on @fault @virginmedia
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Rhiannon Jenkins
(@Jenkins_Rhi) reported
@virginmedia I've tried all of this. Apparently there is no outage in our area but the TV and internet are not working properly for us or our neighbours since last week
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chris davies
(@valleyboy1978) reported
@dadof3but1st4me @virginmedia All their lines seem down??????
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includenull 🏴
(@includenull) reported
@virginmedia Still down, well over 48 hours later. But we won't see any compensation from Virgin since they fraudulently marked the issue as fixed and immediately opened a new one so they can claim its not the same outage and they can claim don't have to pay compensation.
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Sam Horne
(@SamHorn76095891) reported
@virginmedia I cannot get through to your customer services team - 150 is permanently engaged and the external 0345 454 1111 number just goes to what sounds like a dead disconnected line. Please advise.
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Andrew Furness
(@AndyDFurness) reported
@virginmedia I’ve posted on the forum and one of the moderators has said he’s aware of other people with issues in my location but unfortunately Virgin haven’t picked up on this. No further forward. #poorservice
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Liam King
(@1LDKing) reported
@virginmedia I've lost count of how many times my Internet drops out. No information on your website about work or issues with the network. Takes 45 mins to an hour for it to re connect. Not good enough.