Virgin Media Outage Report in Reading, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Reading come from postal codes RG5, RG1, RG2, RG31, RG30 and RG6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Reading, Farnborough, Maidenhead, Fleet, Crowthorne, High Wycombe, Bracknell, Marlow, Tadley and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Internet | |
| Reading |
Internet | |
| Farnborough |
Phone | |
| Reading |
Internet | |
| Maidenhead |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
-
Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!
-
Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.
-
Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia Exactly - hands washed of the issue. I don’t need an update, you’ve told me it’s done. It isn’t.
-
Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way
-
Grant Baartman
(@gb20man) reported
from
Bracknell, England
Broadband service improved, good speed and customer service follow-up. Thank you @virginmedia much improved service.
-
Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.
-
Soph
(@daddysdahmer) reported
from
Reading, England
@virginmedia internet keeps dropping out in RG30 and then completely went. No issues showing on your site. Tried restarting router but still no internet!!!
-
Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
-
Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
-
Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
-
Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
-
MarkBlunden
(@markblunden) reported
from
Maidenhead, England
@virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!
-
Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
-
Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia I made a GDPR complaint to you at the time of writing that tweet it was acknowledged, my preferences were updated (apparently) and yet I STILL get calls. Not a word of an apology in that letter though. Didn’t think anything would tempt me back to Sky..
-
Katy Hamilton
(@Katyebh) reported
from
Reading, England
Getting a bit fed up of @virginmedia marketing calls that just hang up when I indicate I’m not interested - not even giving me the chance to opt out - #GDPR rule breaking....
-
Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia
-
Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
The @virginmedia amazing service continues, pay £13.99 for a film that you cannot watch due to technical error 🙄 look online, seems common & responses unhelpful, hurry up @SkyUK & get faster broadband here so I can switch!
-
James
(@InflightJames) reported
from
Wokingham, England
Absolute SHIT customer service from @virginmedia today. Due have an iPhone delivered yet “for some reason” it was cancelled. Thanks for that.
-
Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
-
Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Joanna Jagiello 🇪🇺
(@JoJagiello) reported
@virginmedia I raised a complaint 39 days ago 10th Nov - I literally opened with that! Are you mocking me again? None responses to the SMS service - also just told you that. STOP FOBBING ME OFF.
-
Michael Wright
(@mickeyboi7) reported
@virginmedia on the website it clearly states we doing everything we can help people who are struggling at this time it’s a lie they don’t care about the customers they just care about taking as much as they can from you
-
A.C
(@adamcardy29) reported
@virginmedia No he called a colleague and he explained the certain service I am trying to use has not been working for 2 weeks. After spending several hours on the phone over 2days and wasting half a day waiting in. I am awaiting a call as I have logged a complaint.
-
HappyHammer ⚒
(@rickeyh63) reported
@virginmedia Just established My 2g is not working at all but my 5g is work when close to hub but looses signal upstairs
-
Claire Jennings
(@ClaireJen79) reported
@virginmedia Its pointless now I signed up in feb last year and I'm nearly out of this nightmare the whole year has been a waste eith you, no broadband 0.7bms shocking cant play things back on box and crap help of turn ig kn an off and check cables.. well no **** I'd never have thought of it
-
Becky
(@lullaby_bex) reported
@virginmedia My service was shut off on the 26th Nov
-
Ben raine
(@Benraine9) reported
@virginmedia can you please tell me why you’re refusing to allow a vulnerable family member cancel their out of contract package with you after being a loyal customer for over 10 years? Shocking customer service
-
HappyHammer ⚒
(@rickeyh63) reported
@virginmedia My mobiles and ipad is only picking up 5g but it’s intermittent with the strength of signal
-
Ms S
(@Shazer1980) reported
@virginmedia I have not had good consistent speeds since October, obvs during November lockdown it was impossible to get hold of anyone I’m still trying now it’s December, your phone advice says there is a problem reset your hub I’m doing this every single day you can check the system,
-
Emma Waddell
(@ekwaddell) reported
Hi @virginmedia. I had a call from someone claiming to be from Virgin. They advised my account had been compromised. I've been trying to contact you since, but difficult with no number to call etc - how do I speak with you - if there is a security issue we need to resolve it fast