Virgin Media Outage Report in Reading, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Reading come from postal codes RG1, RG2, RG10, RG31, RG5, RG30, RG41 and RG7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, Reading, Maidenhead, Camberley, Farnborough, Fleet, High Wycombe and Didcot.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
TV | |
| Reading |
Internet | |
| Maidenhead |
Wi-fi | |
| Reading |
Internet | |
| Reading |
Wi-fi | |
| Camberley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
-
Catch Me If You Cancer
(@catch_cancer) reported
from
Maidenhead, England
@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
-
Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
-
Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
-
Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
-
Gary Smith
(@smithsterbloke) reported
from
Bracknell, England
Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
-
Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.
-
Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
-
Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
-
Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
-
Kezza 🙃
(@perrycoke) reported
from
Twyford, England
@virginmedia twice I’ve been on hold to customer service for 25mins only to get cut off. My broadband & TiVo hasn’t been working since 4pm. I’ve tried restarting the hub many times, checked the connections as well. I work from home & this is not what I need right now.
-
kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@virginmedia looks like I’ll have to cancel my direct debit coming out next month maybe that will get this call back I’ve been promised. Terrible terrible company!
-
Nicola Cooper
(@Cooper100Nicola) reported
from
Reading, England
@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
-
Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.
-
Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
-
James Snyder
(@StJamesofFleet) reported
from
Fleet, England
@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
-
Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia Well thanks for that number which was a complete waist of my time !!!!!i shall be contacting sky for a quote tomorrow !!!! There customer service can’t be this bad !!!!!
-
kyle2tweet
(@kyle2tweet) reported
from
Bracknell, England
@JackSheaFFC @virginmedia I know so if I’m waiting for a call back then OBVIOUSLY I’ve already raised a complaint 🤣 no common sense with this company!
-
Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia how do I cancel my contract with you. My broadband is constantly going down and for the price I pay your services are not worth it especially as i am on limited money. So I am looking at going to sky thank you
-
Kezza 🙃
(@perrycoke) reported
from
Hurst, England
@virginmedia I managed to get through to customer services in the end & now have an engineer booked for 2moro between 7am & 12pm. Going to cost me half a days work now.
-
gina knight
(@ginaatinknight) reported
from
Reading, England
@virginmedia not think much if the service from virgin media so far not great for new customers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
J Spedding
(@Spedley1) reported
@haleemakhalidx I've had few problems over the 15 years I've been with them but I just wish my pay increased by 8%ish every 10 months like @virginmedia's prices. I'd love to be able to move to the competition but where I am, VirginMedia are the best. Can't leave them, have to put up with it.
-
Mark D. Morrison
(@MDMuk) reported
@Ofcom @CISASUK can anyone explain why it's possible or @virginmedia to make it impossible for a contract to be changed or cancelled? Cannot think of any other service that's allowed to work in this way.
-
Habib-Ur Rehman
(@HabibUr13972291) reported
@virginmedia on 200mb but get less than 100mb? Complaint closed without my knowledge, 26 calls dropped/cut off, passed around 67 times, 24+ hours on the phone & told to pay for a technician to check out my faulty equipment; yeah all the phones, laptops, tablets are faulty!!
-
TurboTas
(@TurboTas) reported
@virginmedia Raised 15 complaints, never had any contact. I don't use telephones, the account portal no longer works and your website has no postal address. Can I have a deadlock letter please?
-
Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
-
Meg Baldwin.
(@BaldwinMeg) reported
@virginmedia haven’t been able to teach my online lessons today with the terrible connection I seem to be having. Wish I could say this was the first time but it’s constant!
-
Liam Broadfoot
(@LiamBroadfoot) reported
@virginmedia I called the number you provided... It doesn't help that your VR is absolutely shocking to be fair. How do I get hold of the person that dealt with the complaint? I don't want to have to explain it to another 3 people who can't help and I'm sure your staff don't want to hear it.
-
Eddy Leviten 💙
(@eddylev) reported
@MattChorley @virginmedia Help!
-
Sarah colombo
(@Sarahcolombo5) reported
@thatjuliacrouch @virginmedia All week no broadband or very little I’m working from home with two young people home learning they are missing school and I’m finding a busy job in public health impossible. Virgin customer service none existent!
-
IrishStella💁🏻♀️🤷🏻♀️🙅🏻♀️🙆🏻♀️🤦🏻♀️
(@ireland_stella) reported
@virginmedia hello, could you explain why you might be turned down for a phone due to a credit check fail? Asking for someone with a perfect credit history.