Virgin Media

Virgin Media Outage Report in Reading, England

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The latest reports from users having issues in Reading come from postal codes RG5, RG2, RG31, RG1 and RG7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Reading, England 12/20/2025 11:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, High Wycombe, Fleet, Farnborough, Camberley, Maidenhead, Crowthorne, Bracknell, Marlow and Tadley.

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City Problem Type Report Time
United KingdomReading Wi-fi
United KingdomReading Internet
United KingdomHigh Wycombe E-mail
United KingdomReading Internet
United KingdomReading Internet
United KingdomReading Internet

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • Neeknowsbest Kim (@Neeknowsbest) reported from Didcot, England

    @virginmedia Hi. I have has my your chat open for 24 hours, sent a text message 36 hours ago and no response to either. As a new customer, with a query, this is not a good start.

  • djmessyxjessy Jessica Boshier (@djmessyxjessy) reported from Reading, England

    @virginmedia why do you keep hanging up on your help line thatwere on hold for, for 30 minutes a time. Answer and help

  • GamerJamesFM GamerJamesFM (@GamerJamesFM) reported from Bracknell, England

    @virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??

  • rockyrobin1982 Robin Conway (@rockyrobin1982) reported from Bracknell, England

    Hey @itv and @virginmedia. Could you please highlight the #WeMakeEvents campaign along with your footage and advertising of V festival coverage? As without support there won’t be another one to broadcast. #lightinred

  • TaylaWelch Tayla Welch (@TaylaWelch) reported from Maidenhead, England

    Internet is down... @virginmedia what’s going on 😓

  • rohaaminho Najm Khan (@rohaaminho) reported from Farnborough, England

    Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia

  • djmessyxjessy Jessica Boshier (@djmessyxjessy) reported from Reading, England

    @virginmedia why do we keep getting cut off from your help line when you’re saying your going to block my mums phone. Answer!!!!

  • kirsten_willis Kirsten Willis BEM (@kirsten_willis) reported from Reading, England

    @virginmedia what is so difficult about customer service these days? Spent the last 4 days going through the repetitive process of checking out WiFi connection, eventually got a number to call TL get cut off after a 30 min wait! Not impressed!

  • AlistairNCox Al (@AlistairNCox) reported from Crowmarsh Gifford, England

    @virginmedia do you know how much longer the internet will be down in OX10 8 ??

  • inmilla68 Inmita Medina (@inmilla68) reported from Didcot, England

    @virginmedia 1hour waiting the first time and disconnected. This is the second time, still on the phone and waiting 55min. It is pretty much the whole day wasted trying to talk to customer services. Can you please help?

  • tomasquith93 Tom Asquith (@tomasquith93) reported from Twyford, England

    @virginmedia I’ve called, but that provided no help. I was told I’d get a callback from a team closer to the issue in 24 hours - which has since passed. Honestly, not a good start and I’ve not got service yet!

  • lucy_spalton Lucy Spalton (@lucy_spalton) reported from Fleet, England

    @virginmedia Has everything gone down in Fleet? GU51

  • LisaMarieHeenan Lisa-Marie Cuthbertson (@LisaMarieHeenan) reported from Reading, England

    Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?

  • fostersbarbie Ang Gray (@fostersbarbie) reported from Wokingham, England

    @virginmedia tv,internet down for last 2 hours... hub flashing 2 green arrows.., help?!

  • Rochdale_Cowboy Craig (@Rochdale_Cowboy) reported from Maidenhead, England

    @virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍

  • HaiderAlRekabi Haider Al-Rekabi (@HaiderAlRekabi) reported from Reading, England

    @virginmedia stop calling me and try to sell me something i already have with you. I think your trying too hard. I already have the full package for tv that i don't use, highest available Broadband. never use the landline and 4 Sim accounts. and still. You want to zell me more!

  • tomasquith93 Tom Asquith (@tomasquith93) reported from Twyford, England

    @virginmedia The only detail I’ve had is as follows and it’s hardly detailed. Please can someone tell me what is the issue and where, with timescales. “Hi, it's Virgin Media here. The installation is kept on hold due to construction issue.”

  • JurassicGarden Char (@JurassicGarden) reported from Didcot, England

    The worst part of Lockdown wasn't the loneliness, the boredom or the agitation. It was seeing ******* Birdseye, McCain's and Virgin Media shoving happy family lockdown vibes down your throat to advertise themselves.

  • c_s_skinner ©️🅰️®️🅾️ Lℹ️N📧 (@c_s_skinner) reported from Fleet, England

    @virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡

  • StuRobsonFrisby Stuart Robson-Frisby (Ivanti) (@StuRobsonFrisby) reported from Yateley, England

    @virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheBunkerHunt Amanda Jill Hunt (@TheBunkerHunt) reported

    @virginmedia Yes. I am aware of that. But how often do you spend over 4 months sorting out a problem? This doesn’t seem to be a problem in a large area of London so please can you tell me if it is just in my full post code area. Ie about 40 houses, in which there are not many customers?

  • Keldavey hippychic (@Keldavey) reported from Bromley, England

    @virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?

  • RianaMckeith Riana McKeith (@RianaMckeith) reported

    @virginmedia my internet has been gone since 1:30pm, no updates, can’t get in touch with anyone. No answer on tech support line & no answer on live chat - this is getting ridiculous

  • MistryMistry21 Kirit Mistry (@MistryMistry21) reported

    @virginmedia I have been misold a Virgin Media Package by my local sales Rep who seems completely unwilling to respond. I signed up as a new customer via the local sales rep on an ultimate volt package and got an M500 package when it got installed a month later. This is illegal.

  • siobhanrowe Siobhan Rowe 💙🇺🇦 (@siobhanrowe) reported

    @virginmedia Two days without wifi with an update of tomorrow afternoon when the service will be back. Absolute shambles. Children could not do online work today and working from home a nightmare.

  • helenferg111 Helen Ferguson (@helenferg111) reported

    @virginmedia @LizziebethPhys Thanks for this! I'm having the same problem - sending fine but not receiving emails

  • triffiths Tom Griffiths (@triffiths) reported

    @Ofcom @virginmedia just had the hall to ring me with a rebooked appointment for another 4 weeks time. I’ve spoken with your installation team as you advised yet I’m continually lied to. Someone needs to come around first thing in the morning to fix this.

  • katie_jr Katie 🌿 Ⓥ 💚 ⧖ 🌎 (@katie_jr) reported

    @virginmedia I'll update but this issue has been going on for nearly 3 years now and I've seen a dozen engineers here. I'd go to a different provider but I don't have a BT line connected to my house, which most of them require to provide the service. So I'm stuck with an appalling service.

  • G00NIES85 Lawrence ‘Chunk’ Cohen (@G00NIES85) reported

    @virginmedia Excellent value for money? Our services are now to be £76pm. The exact same service to NEW customers (and I’ve been with you 23 years ffs) is £29.99 for 18 months guaranteed. Why would I stay? Why? Honestly. Where’s the value for money eh? I expect a DECENT reply. 😡

  • irfanmughal2001 Irfan (@irfanmughal2001) reported

    @virginmedia All I want is to cancel broadband. Can you get your cancellation team to contact me.