1. Home
  2. Companies
  3. Virgin Media
  4. Reading
Virgin Media

Virgin Media outages and service status in Reading, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Reading, including 1 direct report.
  • The most common problems reported in this area mention TV, Internet, and Total Blackout.
  • The most recent signal from this area was received May 15, 6:39 PM GMT+1.
  • 68% TV (68%)
  • 16% Internet (16%)
  • 9% Total Blackout (9%)
  • 5% Wi-fi (5%)
  • 2% E-mail (2%)

The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG2 , RG7 , RG30 and RG31 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 16: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, Farnborough, Camberley, Fleet, Bracknell, Maidenhead, Didcot, Henley on Thames, High Wycombe, Marlow, and Didcot.

CityProblem TypeReport Time
Reading Internet 15 hours ago
Farnborough TV 1 day ago
Farnborough TV 2 days ago
Reading TV 2 days ago
Camberley TV 2 days ago
Farnborough Total Blackout 2 days ago

Nearby cities with recent reports

Farnborough

12 recent signals

1 day ago
Camberley

8 recent signals

2 days ago
Bracknell

4 recent signals

2 days ago
Fleet

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • barrowboy78
    ⚒ JOHN TURNER ⚒ (@barrowboy78) reported from Reading, England

    Anybody having problems with @virginmedia in the Reading area ……..?

  • arintsie
    A Rintsie (@arintsie) reported from Marlow Bottom, England

    @virginmedia I am sorry but twice in 45 mins they cut me off as they did not know how to resolve the issue / easy way out

  • DimiD35089880
    DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

  • DawnFabbricatti
    Dawn Fabbricatti🇿🇦🇮🇹 (@DawnFabbricatti) reported from Reading, England

    @virginmedia You LITERALLY cannot be serious right now? Is this how you believe my issue will be solved? And yes, in the last 19 days I have rebooted twice.

  • AronGunningham
    Aron Gunningham (@AronGunningham) reported from Reading, England

    @virginmedia RG6 no service

  • mkn1ght
    Ultra Mugnus (@mkn1ght) reported from Reading, England

    @monstroso @virginmedia A problem we all have.

  • inmilla68
    Inmita La **** Peora de Offo (@inmilla68) reported from Didcot, England

    @virginmedia Internet is not working properly in my pc and your virgin app does not work either. It has been like that since last night.

  • pears0
    gonzo (@pears0) reported from Camberley, England

    @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

  • CM40UK
    CM40 (@CM40UK) reported from Blackwater, England

    @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

  • gregemmerson_
    Greg Emmerson (@gregemmerson_) reported from Reading, England

    @virginmedia Completed the tests with the app, one room poor coverage

  • mattrose18
    Matt Rose (@mattrose18) reported from Camberley, England

    @virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues

  • TimSBourne
    Tim Bourne (@TimSBourne) reported from Wokingham, England

    @virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources

  • Rochdale_Cowboy
    Craig (@Rochdale_Cowboy) reported from Maidenhead, England

    Took out an @O2 account as part of some 'volt' deal with @virginmedia. My god O2 are bad. Apparently you have to wait a few months to access your account online to wait until their systems "catch up" for new joiners. Shouldn't have bothered.

  • woodyturts
    Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

  • arintsie
    A Rintsie (@arintsie) reported from Marlow Bottom, England

    @virginmedia You keep cutting me off when I call ! / just email the complaint number to a member of your UK team and ask them to call me, really not that hard

  • davedec60
    Dave Crocker (@davedec60) reported from Reading, England

    So @virginmedia once more we have an outage, how many times now in the last 3 months? NOT GOOD ENOUGH!! Currently looking at switching supplier

  • kqbrain
    Khurram Qayam (@kqbrain) reported from Reading, England

    @virginmedia It's always the same response. No service impacting issues reported. However, the service is pretty bad. Wondering if @virginmedia network is capable of handling traffic or deliberately doing throttling. @Ofcom

  • RNeacsu
    Razvan Neacsu (@RNeacsu) reported from Didcot, England

    @virginmedia Broadband down in OX11 area.

  • PhilStace20
    Phil Stacey (@PhilStace20) reported from Maidenhead, England

    Hey @virginmedia I forgot how awful you were when it came to anything other than collecting my direct debit. Apparently you don’t have a complaints dept, genius, and after 4 calls to you today totally around three hours, you cut two of them off during the musical interlude!

  • ChavdogEvans
    Daniel Evans (@ChavdogEvans) reported from Farnborough, England

    @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JCorbinHus
    J Corbi (@JCorbinHus) reported

    @virginmedia VM CONNECT APP is constantly crashing not allowing me to sign in

  • BryanB_LFC
    Bryan B 🇻🇨 🔥 (@BryanB_LFC) reported

    @virginmedia I hereby request compensation for lack of service and breach of service contract. Please DM me the forms to complete. I request acknowledgement of this message. @Ofcom @BBCTech

  • mooeycatrooie
    Moo (@mooeycatrooie) reported

    @WhightChris @ArmchairAdml Yeh, they only installed in my area last spring. I did some research on them and they are part of Netomnia’s network. I only had Virgin Media providing "to the property" fibre, my alternatives were BT and 60mbp/s outside of them prior. Hopefully as they grow they'll reach you too

  • CS_Hants
    South Coast Commuter (@CS_Hants) reported

    @virginmedia @docrussjackson Make a formal complaint and say you will report to @Ofcom. Ask for compensation, there are plenty of precedents. They are measured on how many and how quickly they resolve customer complaints. Am dumping VM tomorrow after 18 months of abysmal service, cant wait to be rid of them!

  • SwanseaSnoopDog
    Swansea Jack 🦢 🐶 (@SwanseaSnoopDog) reported

    @virginmedia It’s been 2 days since my mums tv has been down and no channels - she is 86 and heavily relies on it for entertainment. Any idea when it will be back please?

  • HollMCR
    Hollie (@HollMCR) reported

    @virginmedia Hi I haven’t had internet or TV since Monday, Engineer came out Wednesday & said its a fault with cable outside. 2nd engineers came that afternoon to do something outside and still no internet? Can you help.

  • HazAwaiz
    HazAwaiz (@HazAwaiz) reported

    @virginmedia It says internet issue will be resolved by 22nd May! That’s a bit too long!!!! Not too happy with this

  • gordonwd
    David Gordon (@gordonwd) reported

    @virginmedia So you accept there's been an error processing my order and tell my you can't resolve it - I have to call your customer support team. I call them, get out on hold for 5-10 minutes and the call simply gets disconnected. Been a fan of you guys for years - I'm wavering.

  • YngZoey
    Zoey (@YngZoey) reported

    @virginmedia is there a issue with landlines, can’t recive calls or make them?

  • SteveJusta
    Steve Justa (@SteveJusta) reported

    @txddyrilxy @virginmedia The ******* ****** my **** up too, bunch of ******* *****!!!