Virgin Media Outage Report in Reading, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Reading come from postal codes RG5, RG1, RG6, RG2, RG31 and RG30.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 03: Problems at Virgin Media
Virgin Media is having issues since 01:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Maidenhead, Fleet, Crowthorne, High Wycombe, Bracknell, Camberley, Marlow, Farnborough, Tadley and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Maidenhead |
Internet | |
| Reading |
Internet | |
| Fleet |
Wi-fi | |
| Reading |
Wi-fi | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia not even a reply = customer support 🙄
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Declan
(@walshi01) reported
from
Marlow Bottom, England
@virginmedia I will NOT cash the cheque and sum directed back to the account as I believe this is just a pro-rata amount due. Not compensation for lack of service or repayment of any kind
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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Matthew Porter
(@MatthewPorter89) reported
from
Bracknell, England
Ridiculous, poor service @virginmedia
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Russell Earl
(@slough_womble) reported
from
Didcot, England
@virginmedia was on phone for over 2hrs yesterday sorting out why disconnected...now waiting on phone again already 30mins still no answer to find why still no internet... absolute awful customer service
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sarahgtaylor
(@sarahgtaylor) reported
from
Hurley, England
Virgin mobile customer service is laughable. Can only use online chat if you want to buy something. #virgin #virginmedia #customerserviceorcustomercontol
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pamela brown
(@pamelab74027553) reported
from
Bracknell, England
Yaaa final bill from Talk Talk is on its way I have wasted so much money and time with this rubbish company. I had no service from them now I am back with Virgin Media I was such a Clutx to of changed, as soon as that bill comes in and I pay I will be happy😊😊😊😊
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Martin Rowan
(@martinrowan) reported
from
Wokingham, England
@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.
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Martin Compton
(@mecompton74) reported
from
Maidenhead, England
Can not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful
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David Bruton
(@OutdoorDaveGB) reported
from
Reading, England
@AnnaCorderoy @virginmedia In my case it took about 2 months to get a reliable service restored.
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Josh Gilpin
(@JoshGilpin) reported
from
Reading, England
@virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
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Martin Compton
(@mecompton74) reported
from
Maidenhead, England
@virginmedia pathetic... entire service cancelled for six days without any notice... for repairs! 🤣 Awful company... @richardbranson you really need to be more careful about who gets to deliver franchised services under your Brand’s name. Truly awful... again!
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Loddon Brewery 🏉 🌹
(@Loddonbrewery) reported
from
Reading, England
@virginmedia Not any more. There was an issue, all was meant to be fine at 6pm - but alas, here we are...
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Declan
(@walshi01) reported
from
Marlow Bottom, England
@virginmedia But yet, you cannot call me to discuss! I find the benefit of hiding behind a system laughable. Particularly as it is your company who cannot log complaints, log a cancellation or fix a long term problem from which you had 20+ calls over many months. I have a pic library of my tv
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Ady
(@GoFastAdy) reported
from
Fleet, England
@virginmedia my Internet is down in fleet hants any idea when this will be fixed 🤔
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Chobe Clarke
(@BRYCECHOBE) reported
from
Wokingham, England
@virginmedia no internet in Woking, always poor connection when I visit. 5g disappears, slow 2g. Now nothing. Father wasting money for this service.
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Matthew Porter
(@MatthewPorter89) reported
from
Bracknell, England
@virginmedia Please contact @CameronHeald as he is the sufferer of this poor poor service.
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Pepetideo
(@pepetideo) reported
from
Didcot, England
After waiting for over 1 hour to talk to a human on @virginmedia, can't help but feel like I was being trolled by the choice of background songs. One says "I could get used to this", other about being down down down... Somehow I don't think this is the best choice of mood music.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rand
(@Raz625772) reported
@virginmedia It takes 40days? To fix an outage in central London? Surely there’s a mistake
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stefyP
(@StefyPendenza) reported
@virginmedia Yes and the issue is that the bill online is not reflecting what your CR is telling me over chat. Again we are taking about money. The government is helping family with energy bill and to me you are just trying to steal my money. I am gonna contact the authorities
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stefyP
(@StefyPendenza) reported
@virginmedia I got to customer relation in your what’s up chat. She open the chat asking to be fast cause she has to leave for hear break. @virginmedia we are taking about money here can I get a number to talk to someone as I am loosing my day over here?
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Eva Sanchez
(@Eva_Sanchez) reported
@virginmedia Can you cancel it for me??
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Ed Lewis
(@edjl2) reported
@virginmedia I spoke to your engineer on site. He said he can't fix the underlying issue and that there is unreliable infrastructure like this all over London. Not great service you might say? Are you going to do anything about it?
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Shay Stanford
(@ShayStanford4) reported
@virginmedia hi my name is Seamus Stanford I've been having problems with our boardband for the last month or so.
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ItsAdam
(@itsadamuk) reported
If one more person tells me to turn my hub on and off again or run tests, I'm going to throw the SH4 out the window and complaint to Ofcom, and refuse to pay my bill @virginmedia you are some sort of toxic.
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Ed Lewis
(@edjl2) reported
@virginmedia You don't need account access, you need to escalate that the SE109 area has ongoing issues. I can absolutely promise you that no one can do a thing if I call your call centre of doom on 150
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Decky 🏴
(@Dechlan1997) reported
@virginmedia @st1llryan Help by fixing your internet crashing every hour after you do “UPDATES”
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ItsAdam
(@itsadamuk) reported
@virginmedia THE HUB HAS A 1000MBIT PORT WITH A 1130MBIT CONNECTION. I can only get 945mbit because you idiots ship a hub can't get the sold speeds, YES THERE'S A FAULT, with the BRAINS of peopel at VIRGIN. How god damn hard is it to understand.