Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG1, RG5, RG2, RG31, RG30 and RG6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Farnborough, Maidenhead, Fleet, Crowthorne, High Wycombe, Bracknell, Camberley, Marlow, Tadley and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Farnborough |
Phone | |
| Reading |
Internet | |
| Maidenhead |
Internet | |
| Reading |
Internet | |
| Fleet |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Basic Bloke
(@basicbloke2012) reported
from
Yateley, England
@virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia just love paying for services which I'm not getting! Seriously sort it out or I will be going elsewhere. No tv, no internet your service is an absolute joke!
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Proposed resolution time is 16h00 - so service has been out since 10h30 and I work from home...
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@laaqpr @virginmedia The new one is. “It’s all gone through” Then never receive an email and still paid what you are paying with the “system” saying I never called
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Really need to consider my options and look at other service providers - ongoing intermittent service for a week now and keep getting fobbed off by you CSA's - I think you may want to consider reviewing your customer services. #badcustomerservice #virginmedia
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MarkBlunden
(@markblunden) reported
from
Maidenhead, England
@virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia I made a GDPR complaint to you at the time of writing that tweet it was acknowledged, my preferences were updated (apparently) and yet I STILL get calls. Not a word of an apology in that letter though. Didn’t think anything would tempt me back to Sky..
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@virginmedia I ring and get hung up on after being on hold for 6 minutes. I just want what I was offered on Friday. I am not very happy with the customer service I am receiving at the moment and will just walk away. I have been a customer for 10 years and get no perks just bigger bills
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia Exactly - hands washed of the issue. I don’t need an update, you’ve told me it’s done. It isn’t.
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sue Smollan
(@Susie_gumar) reported
@widow_waiting @DWPgovuk It definitely feels like twisting the grief knife when people are so dismissive. DWP were very kind and efficient with me on the phone, unlike Virgin media, who threatened to charge an early disconnection penalty when I called to inform them an elderly customer had died!
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WantmyBROADBANDFIXEDNOW
(@wannaps5soon) reported
@virginmedia It states you're not having any issues even though they're clearly is! I will have to cancel my contract of this is not resolved tomorrow. My work and security depends on my broadband
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Jane
(@janehetts) reported
@virginmedia useless! No internet- told it would be fixed by 4pm, then 5pm now 8pm. Paying for service, can’t use! Can’t speak to anyone only robots! Fuming doesn’t cut it
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Arti Patel
(@ArtiPat38512613) reported
@virginmedia They are lazy and don’t care about customers at all. Especially new ones , are they gonnna reimburse me money I lose . Virgin media I expect someone at my house tomorrow first thing and make sure they actually knock on my door and call absolutely disgusting service
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K
(@goodnamesgone_) reported
@virginmedia Called it and it says no broadband issues in the area.
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K
(@goodnamesgone_) reported
@virginmedia We only have weekend calls on the landline so have not called the number from it as we don’t want to incur a charge. Presumably calling it from another phone would be no good. Does the Service Status Line also report on the status of the scheduled engineer?
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Chris Whiteman
(@ChrisWhitemanUK) reported
@virginmedia +24 hrs with no service now. No internet or TV with 2 children on half term and stoppinge from working from home as I should be. Issue in my area yesterday seemingly fixed but not for me. Customer service have told me I will have to wait until Friday afternoon to....
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Amit Gupta
(@mtg1091) reported
@virginmedia trying to cancel my subscription with you (due to poor broadband and high price), being passed from one agent to another, to cancel. Atrocious customer service.
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Vinesh Vaghela
(@vinesh_vaghela) reported
@virginmedia Yes. What I don't understand is everything was working until 4pm and then the blue light started flashing and now I don't have Internet. Hugely frustrating as I have presentations this week which cannot be done using 4/5G connections. Can someone from the tech team help?
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Shezzafat
(@SerifatD) reported
@virginmedia It's been closed completely by the person who guaranteed that it wouldn't be. Christmas Day is also my mum's Birthday so you can imagine she's really really upset. Trying to lodge a complaint hasn't been an easy task either. She needs to be compensated for this and swiftly too!