Virgin Media Outage Report in Reading, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG4 , RG2 , RG5 , RG31 , RG7 and RG10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Farnborough, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, Maidenhead, and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Reading
|
Internet | 15 hours ago |
|
Farnborough
|
Wi-fi | 1 day ago |
|
Reading
|
Internet | 2 days ago |
|
Reading
|
Internet | 3 days ago |
|
Marlow
|
Wi-fi | 3 days ago |
|
Reading
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Inmita Medina (@inmilla68) reported from Didcot, England@virginmedia Hi there. Never got my 5 GB SIM card as stated in my contract. Been waiting for over a month and never got it! Impossible to get through customer services to speak to a human...
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Najm Khan (@rohaaminho) reported from Farnborough, EnglandHad the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia
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Tayla Welch (@TaylaWelch) reported from Maidenhead, EnglandInternet is down... @virginmedia what’s going on 😓
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Tom Asquith (@tomasquith93) reported from Twyford, England@virginmedia The only detail I’ve had is as follows and it’s hardly detailed. Please can someone tell me what is the issue and where, with timescales. “Hi, it's Virgin Media here. The installation is kept on hold due to construction issue.”
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Ang Gray (@fostersbarbie) reported from Wokingham, England@virginmedia tv,internet down for last 2 hours... hub flashing 2 green arrows.., help?!
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Inmita Medina (@inmilla68) reported from Didcot, England@virginmedia 1hour waiting the first time and disconnected. This is the second time, still on the phone and waiting 55min. It is pretty much the whole day wasted trying to talk to customer services. Can you please help?
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Al (@AlistairNCox) reported from Crowmarsh Gifford, England@virginmedia do you know how much longer the internet will be down in OX10 8 ??
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Kim Marie Pike (@HollySquirrel) reported from Didcot, England@virginmedia My husband has been unable to contact anyone at customer service. It seems our router has an intermittent fault. Please advise ASAP. My husband is a key worker (electricity generation), having a stable internet connection, is essential. 2/2
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GamerJamesFM (@GamerJamesFM) reported from Bracknell, England@virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??
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Tom Asquith (@tomasquith93) reported from Twyford, England@virginmedia I’ve called, but that provided no help. I was told I’d get a callback from a team closer to the issue in 24 hours - which has since passed. Honestly, not a good start and I’ve not got service yet!
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Robin Conway (@rockyrobin1982) reported from Bracknell, EnglandHey @itv and @virginmedia. Could you please highlight the #WeMakeEvents campaign along with your footage and advertising of V festival coverage? As without support there won’t be another one to broadcast. #lightinred
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Jessica Boshier (@djmessyxjessy) reported from Reading, England@virginmedia why do we keep getting cut off from your help line when you’re saying your going to block my mums phone. Answer!!!!
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Craig (@Rochdale_Cowboy) reported from Maidenhead, England@virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍
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Haider Al-Rekabi (@HaiderAlRekabi) reported from Reading, England@virginmedia stop calling me and try to sell me something i already have with you. I think your trying too hard. I already have the full package for tv that i don't use, highest available Broadband. never use the landline and 4 Sim accounts. and still. You want to zell me more!
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Jessica Boshier (@djmessyxjessy) reported from Reading, England@virginmedia why do you keep hanging up on your help line thatwere on hold for, for 30 minutes a time. Answer and help
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©️🅰️®️🅾️ Lℹ️N📧 (@c_s_skinner) reported from Fleet, England@virginmedia your WiFi box is rubbish, we keep loosing signal. Dreadful service. Do not recommend 😡
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Kim (@Neeknowsbest) reported from Didcot, England@virginmedia Hi. I have has my your chat open for 24 hours, sent a text message 36 hours ago and no response to either. As a new customer, with a query, this is not a good start.
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Stuart Robson-Frisby (Ivanti) (@StuRobsonFrisby) reported from Yateley, England@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
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Kirsten Willis BEM (@kirsten_willis) reported from Reading, England@virginmedia what is so difficult about customer service these days? Spent the last 4 days going through the repetitive process of checking out WiFi connection, eventually got a number to call TL get cut off after a 30 min wait! Not impressed!
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Lucy Spalton (@lucy_spalton) reported from Fleet, England@virginmedia Has everything gone down in Fleet? GU51
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ʎǝןsɐǝq pıʌɐp (@beasled) reported@virginmedia Down again yesterday and again today. Any known issues in B75? Not feeling we are getting a good service at the moment, and working from home is proving very difficult.
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Helen Cube (@harukababette) reported@virginmedia The complaint I have raised is about how difficult it is to get help from @virginmedia with an issue for a service that customers pay for so there is a certain irony in this reply. I appreciate you reading my message and replying, thank you.
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Wasim (@W_A_S_1_M) reported@virginmedia Well it's back on now obviously but this is my notice that I want my service cancelled & will be moving to a different provider. Too expensive & not the best customer service.
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JMC (@JMC_17) reported@virginmedia your customer service is the most of any company I have ever dealt with. treat customer's like idiots. #virginconmerchants @richardbranson
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Mcginty (@mcginty46) reported@virginmedia Customer services said there was no engineer booked out?..my wife has the confirmation txt on her phone..it also says if we fail to show for the appointment we get charged £25...so can i expect the same to apply to your lot..also my lost day at work needs paying for?????..
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Liz Cannings (@zil75) reported@virginmedia For the one film I purchased Elvis ... also discovered one I had bought ages ago and hadn't watched yet also doesn't have it as she got me to check ..I've also googled it and it says the tivo box and store don't support subtitles.
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Tom Clarke (@TomClarkus) reported@virginmedia the last three afternoons our v3 box has gone down, failing to get broadband signal and flashing green. Nothing I do helps but it seems to have randomly started up again late evening - is it the heat? How do I contact tech help?
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Mcginty (@mcginty46) reported@virginmedia Literally that there was no faults found and that they wont be sending an engineer out to rectify the problems unless we want to pay £200+...basically just get on with it...ridiculous...asked about cancelling but you want more money for that...joke..
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Sharina (@_sharina___s) reported@virginmedia I’ve done that. It doesn’t work. Someone clearly has control on my router. Your customer services won’t reset it either. Again the conversation is recorded. I need this sorting asap otherwise I’ll take it further
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Henna Hamid (@Henna_H2) reported@virginmedia Nearly 2 months after signing up, I still have no internet. Every time I call to get an reason or a new appointment I am given false promises and a new date. Then it gets cancelled the day before..again! Worst customer service ever !!!