Virgin Media Outage Report in Reading, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG2 , RG5 , RG31 , RG7 , RG30 and RG4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Maidenhead, Reading, Farnborough, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Maidenhead
|
Internet | 4 hours ago |
|
Reading
|
Internet | 17 hours ago |
|
Reading
|
Internet | 18 hours ago |
|
Reading
|
Internet | 1 day ago |
|
Reading
|
Internet | 2 days ago |
|
Reading
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Kate (@katesj1983) reported from Wokingham, England@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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@MARCUS1961UK (@MARCUS1961UK) reported from Cholsey, EnglandAND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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Catch Me If You Cancer (@catch_cancer) reported from Maidenhead, England@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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Michael gorman (@MichaelDooega10) reported from Woodley, England@virginmedia still no reply from your text service absolutely disgusting !!!!
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gina knight (@ginaatinknight) reported from Reading, England@virginmedia not think much if the service from virgin media so far not great for new customers
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Michael gorman (@MichaelDooega10) reported from Woodley, England@virginmedia Well thanks for that number which was a complete waist of my time !!!!!i shall be contacting sky for a quote tomorrow !!!! There customer service can’t be this bad !!!!!
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Najm Khan (@rohaaminho) reported from Farnborough, England@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Kate (@katesj1983) reported from Wokingham, England@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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Safdar Mustafa (@safdar) reported from Reading, England@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
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Macsi (@mmaaccss) reported from Wokingham, England@CarolynBe @virginmedia Still not working for meeee :( Xx
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Najm Khan (@rohaaminho) reported from Farnborough, England@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Gary Smith (@smithsterbloke) reported from Bracknell, EnglandCalled to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
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James Snyder (@StJamesofFleet) reported from Fleet, England@virginmedia been on hold for 25 on a second call. The first disconnected. Problems with BB for three days and now the hub doesn’t even power on after an apparent update!
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Kezza 🙃 (@perrycoke) reported from Hurst, England@virginmedia I managed to get through to customer services in the end & now have an engineer booked for 2moro between 7am & 12pm. Going to cost me half a days work now.
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Nicola Cooper (@Cooper100Nicola) reported from Reading, England@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
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Safdar Mustafa (@safdar) reported from Reading, England@virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.
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Macsi (@mmaaccss) reported from Wokingham, EnglandWanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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Philip E Davies (@philip_e_davies) reported from Wokingham, England@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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Kezza 🙃 (@perrycoke) reported from Twyford, England@virginmedia twice I’ve been on hold to customer service for 25mins only to get cut off. My broadband & TiVo hasn’t been working since 4pm. I’ve tried restarting the hub many times, checked the connections as well. I work from home & this is not what I need right now.
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Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pat Cox (@patinkent) reported@virginmedia I am not sure, haven't logged in to Virgin for a long time. But it recognised the email address and asked me to sign in? Was wondering if I should choose my blog and story writing email address?
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Gill Birrell (@gill_birrell) reported@vmbusiness any ideas how to get an update on our line that was supposed to be installed last month? Service & communication is absolutely rubbish. The only updates we get are “there are no updates”. This is business critical & no one seems to care.
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I'm 40 today (@ThisGeezer1) reported@virginmedia I had a text from them saying new equipment was activated after I called them yesterday but it's still showing same errors.
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Nancy 🦊 (@n4ncydavis) reported@virginmedia why are you forcing me and my partner to stay in an 18 month contract that we didn’t agree to sign up to? why do you keep lying to us, saying that you will call us back to cancel the contract, but we never hear?
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Marizia (@MariziaMusic) reported@virginmedia when are you going to fix the WiFi issue? Been down since Monday night. Managed to book a technician before your service page went down completely. Will be expecting compensation for this week; mobile data is rinsed now
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Nas_K (@Nas_K86) reported@virginmedia Then i kept ringing back as with new box connection still dropped and was told cant cancel as 14day grace was over! Never got call backs when promised..had to take time out of work to keep calling you guys.
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Nancy 🦊 (@n4ncydavis) reported@virginmedia @VirginMediaCorp why would THREE of your agents promise us a call back the same day to confirm the cancellation of the contract, but then never call? I guess they just get us off the phone and action nothing, so we are just someone else’s problem next time we call?
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Tim Osborne (@Tim_Ozzy72) reported@virginmedia But you can’t fix your teams attitude, the language barrier nor their dreadful interpretation of customer service As a self employed guy you owe me £85 for yesterdays wasted time on the phone - start there
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Nick Hollis🇺🇦 (@NickHollisUK) reported@virginmedia Another email address succeeded today without issue, but the original one remains unverified
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kh (@MrUziH) reported@virginmedia a text before you’re performing ‘essential works’ would really benefit people working from home, usually get one but this time I haven’t? Virgin again with brilliant customer service.