Virgin Media Outage Report in Reading, England

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, Farnborough, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, Maidenhead, and Fleet.

City	Problem Type	Report Time
Reading	Internet	3 hours ago
Reading	Internet	2 days ago
Reading	Internet	3 days ago
Farnborough	Wi-fi	4 days ago
Reading	Internet	5 days ago
Reading	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

• 
  John Mitchell (@LordConnaught) reported 4 minutes ago from Reading, England

  @virginmedia day three of sitting listening to your hold music unable to speak to anyone. My Tivo has gone pop. Any chance you can help please?

• 
  John Neilson (@flyingjok) reported 7 minutes ago from Camberley, England

  @virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact

• 
  John Neilson (@flyingjok) reported 11 minutes ago from Camberley, England

  @virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable

• 
  Paul Mackenzie Ross (@pmross) reported 12 minutes ago from Farnborough, England

  @virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁

• 
  Bob Beveridge (@BobBeveridge1) reported 12 minutes ago from Reading, England

  @virginmedia Very poor service today - internet cut out at least three times, during separate on-line meetings -once at 9.50, once late morning, once mid afternoon. What was going wrong ? RG4 Area31

• 
  Neil Aston (@naston23) reported 17 minutes ago from High Wycombe, England

  @virginmedia I’ve called twice now to cancel and was very specific the 2nd saying, and then sent me a £5 voucher. So why would I waste my time calling them a 3rd time? Everyone I’ve spoken to has been useless and unhelpful 755136803 Here’s my account number, can you cancel it please

• 
  John Neilson (@flyingjok) reported 18 minutes ago from Camberley, England

  @virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?

• 
  John Neilson (@flyingjok) reported 22 minutes ago from Camberley, England

  @ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.

• 
  Paul Mackenzie Ross (@pmross) reported 23 minutes ago from Farnborough, England

  @virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?

• 
  John Neilson (@flyingjok) reported 28 minutes ago from Camberley, England

  @virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?

• 
  Paul Mackenzie Ross (@pmross) reported 29 minutes ago from Farnborough, England

  @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

• 
  quentin gunderson (@join_the_Que) reported 33 minutes ago from Reading, England

  @virginmedia is almost harder to leave than the EU! 3 days, 5 calls (4 hang ups!) Several wasted hours online.

• 
  Paul Mackenzie Ross (@pmross) reported 33 minutes ago from Farnborough, England

  Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.

• 
  Paul Mackenzie Ross (@pmross) reported 34 minutes ago from Farnborough, England

  @virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁

• 
  John Mitchell (@LordConnaught) reported 41 minutes ago from Reading, England

  Day 4 of trying to get hold of @virginmedia technical support. Quite incredibly I just got a phone call from their marketing team trying to offer me deals. I said I didn't want any deals, I just want my Tivo box replaced as its broken. The woman hung up on me. Disgraceful.

• 
  Neil Aston (@naston23) reported 43 minutes ago from High Wycombe, England

  @virginmedia Why has it been so difficult to cancel. When I ring up your helpline why does the person who answer have no idea what they’re doing?!

• 
  Neil Aston (@naston23) reported 47 minutes ago from High Wycombe, England

  @virginmedia Nope. No one has contacted me again, which is pretty much what I expected. If you want to come and do the outside work and fit the cables you’re more than welcome to. But my Sky broadband is being installed Wednesday so and I’ve tried to cancel my contract 3 times now so I’m done

• 
  Paul Mackenzie Ross (@pmross) reported 57 minutes ago from Farnborough, England

  Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.

• 
  Adrienne (@adimarlow) reported 58 minutes ago from Camberley, England

  Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡

• 
  Neil Aston (@naston23) reported 60 minutes ago from High Wycombe, England

  @virginmedia But they don’t cancel when I ring up so why would I waste my time doing that. I’m not spending another hour on the phone to achieve nothing again.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nicola Jones (@Bould2007Jones) reported 3 minutes ago

  @virginmedia I literally moved house continued my contract with you started a new package. You changed my dd set up a new so I cancelled the old one stopping you taking it twice. I cannot get through to speak to someone on your customer service I don’t know my password pretty p’d off

• 
  Chris 🎗🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@chrisofscotland) reported 3 minutes ago

  Is the chat function not working on @virginmedia website?

• 
  SteveB (@st3bc1) reported 5 minutes ago

  @virginmedia I will also be making a short video and sending to @BBCWatchdog, its been such a comedy errors I'm sure their producers might consider broadcasting it as a warning to other potential customers.

• 
  Paul Magrath (@Maggotlaw) reported 7 minutes ago

  @virginmedia Useless. Service status thinks there’s nothing wrong. I’m not confident it’s even working. Test hub isn’t responding. Last time I tried calling it was a nightmare getting through.

• 
  Chelle Pearson (@ChelleSuga) reported 18 minutes ago

  @virginmedia the Internet and TV services have been out for almost 24hrs in the Heywood, I have to work from home in a few hours what's going on, last time it was to be fixed by 8:15pm yesterday, the fact its taking this long to fix is ridiculous.

• 
  Esme Todd (@EsmeTodd) reported 20 minutes ago

  @virginmedia We are being incorrectly billed every month, and every month you tell us you’ve sorted it yet it happens again. You even told us to cancel our direct debit and then fined us for doing that. How can we resolve this please? Call centre staff have no idea.

• 
  SteveB (@st3bc1) reported 22 minutes ago

  @virginmedia You also owe me £325 in missed installation credits, but thats nothing compared to the time and trouble you caused me. Utter disgrace to the industry.

• 
  Macy Moo👑 (@MacyDodds) reported 23 minutes ago

  @virginmedia Thanks for responding, my internet has been down since about 5pm yesterday evening and has not been back on since. I checked that there was a general outage in my area after failing to restart and reboot the router

• 
  martin brandmeier (@smartybrand) reported 24 minutes ago

  @virginmedia hi. I’ve been trying to cancel my broadband account with you for the past 2 weeks. No one answers the call line for cancellations. I’m unable to do it on line. Please help me.

• 
  Jo Dabreo (@jodabreo) reported 26 minutes ago

  @virginmedia There is an issue it says status1 whatever that means