Virgin Media outages and service status in Reading, England

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: High Wycombe, Reading, Fleet, Farnborough, Camberley, Bracknell, Maidenhead, Didcot, Henley on Thames, and Marlow.

City	Problem Type	Report Time
High Wycombe	Wi-fi	23 hours ago
Reading	Internet	3 days ago
Fleet	Wi-fi	3 days ago
Farnborough	Wi-fi	4 days ago
Farnborough	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

• 
  Phil Stacey (@PhilStace20) reported 6 minutes ago from Maidenhead, England

  @virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬

• 
  Bowlesy (@Chateauneuf64) reported 10 minutes ago from Wokingham, England

  @virginmedia OK guys, could you ask your team behind the scenes to turn my BB signal up just a tad, you know, enough so it actually works? As your putting your prices up would be great to experience what I'm actually paying for now! Thanks

• 
  Alison Jane Wilson (@AlisonJaneWilso) reported 12 minutes ago from Camberley, England

  @virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !

• 
  FFR Tweets💥🚀 (@FfrTweets) reported 13 minutes ago from Maidenhead, England

  @virginmedia really difficult to get connected with an agent and some decent support, been trying to reach for days, just get Bots! @richardbranson

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 14 minutes ago from Reading, England

  @virginmedia There is no problem in my area. My problem is specific to my account.

• 
  Razvan Neacsu (@RNeacsu) reported 16 minutes ago from Didcot, England

  @virginmedia Internet keeps disconnecting. Called, useless as always. Intermittent issues or connectivity issues. Just send an engineer to check, why wait for another 24h when this is an ongoing issue. I've even reset the hub, still same issues.

• 
  Craig (@Rochdale_Cowboy) reported 16 minutes ago from Maidenhead, England

  Took out an @O2 account as part of some 'volt' deal with @virginmedia. My god O2 are bad. Apparently you have to wait a few months to access your account online to wait until their systems "catch up" for new joiners. Shouldn't have bothered.

• 
  Sharon Leaver (@leaver_sharon) reported 20 minutes ago from Bracknell, England

  @virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor

• 
  Ultra Mugnus (@mkn1ght) reported 25 minutes ago from Reading, England

  @monstroso @virginmedia A problem we all have.

• 
  Philip Furlong (@PhilipFurlong2) reported 29 minutes ago from Wokingham, England

  @virginmedia They say it's company policy and as it's with IT they can no longer help! 1 week and no further forward.

• 
  Deborah Jessup (@Debbiejojessup) reported 30 minutes ago from Woodley, England

  Trying to cancel our Virgin Broadband what a nightmare. On hold for 90 mins still no one answers from the cancellation department. #virginmedia @virginmedia

• 
  Rob McEwan (@robmcewan1966) reported 32 minutes ago from Finchampstead, England

  @virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.

• 
  Craig (@Rochdale_Cowboy) reported 32 minutes ago from Maidenhead, England

  @virginmedia I don't know. You never answer the phone when I call you.

• 
  A Rintsie (@arintsie) reported 33 minutes ago from Marlow Bottom, England

  @virginmedia Phone call received this afternoon from your service centre but not about the complaint / when I asked about it they cut me off / email received from Resolution Team this afternoon telling me to ring your service line and have not read the complaint / total joke C-180123113

• 
  Paul Mackenzie Ross (@pmross) reported 34 minutes ago from Farnborough, England

  @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

• 
  Cameron🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CRJG_) reported 36 minutes ago from Bracknell, England

  Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account

• 
  A Rintsie (@arintsie) reported 38 minutes ago from Marlow Bottom, England

  @virginmedia You keep cutting me off when I call ! / just email the complaint number to a member of your UK team and ask them to call me, really not that hard

• 
  Phil Stacey (@PhilStace20) reported 42 minutes ago from Maidenhead, England

  @virginmedia It about moving house. As Virgin is unavailable at the new residence and the move is only temporary I was told in two separate calls that I could ‘freeze’ my account and now it’s come to it it seems that I have to keep paying whilst not receiving any service or buy myself out!

• 
  Alex Bennell (@ABennell4709) reported 52 minutes ago from Twyford, England

  @virginmedia broadband issues in RG10? Please could you look into ASAP? I have no connectivity at all. Thanks

• 
  Chris C (@a3racer) reported 56 minutes ago from Wokingham, England

  @virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  andrew willett (@willywillett) reported 6 minutes ago

  @MrBenGrant @virginmedia They are absolutely awful, after we've recently had issues i rang and arranged for an engineer to come out, guess what? They never showed up! Not even a message to say sorry or a call to apologise for the inconvenience of waiting in..😡

• 
  Iraq Lobster 🦞 (@TamieOfficial) reported 7 minutes ago

  @virginmedia Yes obviously I have. So ridiculous. You even have the cheek to text that the services have been restored when they haven’t. Can’t work & can’t use o2 either because reception is non existent especially since you merged your terrible services.

• 
  𝕄𝕒𝕣𝕚𝕒 𝕃𝕖𝕨𝕚𝕤 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@_mclewis) reported 11 minutes ago

  @virginmedia Can you please issue an update on your interrupted services (TV and broadband) in the SA6 area please. They have been down since yesterday and the ETA is 1am tomorrow!!! It's half term and no update has been given to anyone!

• 
  Louise Boxall (@Louiseboxall) reported 11 minutes ago

  @virginmedia Any idea when?? It’s been over a week and there was an outage recently which they “fixed” but the virgin hasn’t worked since this!! M43 area.

• 
  Rachael Cassidy (@RachaelCassidy3) reported 14 minutes ago

  @virginmedia been trying to talk to someone after our TV. Internet and phone has gone off about an hour ago !!! Can someone help !

• 
  Ben Grant (@MrBenGrant) reported 19 minutes ago

  @willywillett @virginmedia Had a similar issue with an engineer, they booked an appointment for 4-7pm on a Saturday and it turned out they engineers stop at 5. So the engineer wasn’t able to get to me. They came a few days later and said they would never come after 5 on a Saturday

• 
  Troy Pemberton (@tpembe1) reported 25 minutes ago

  @virginmedia intermittent signal in KT20 area for sometime now. I have tried to call your customer service (aka avoidance) team and as usual - nobody picks up!

• 
  Neilio 🇬🇧 (@neilstitfer) reported 29 minutes ago

  Further update. @virginmedia have closed my complaint about how they have handled this, despite the complaint being still ongoing and the false charge still applied to the account. I honestly couldn't work for a company that actively hates it's customers and wants them to suffer

• 
  Shaun (@shauny67) reported 33 minutes ago

  @virginmedia Nothing I am a network engineer so I understand networks & often comment to help others

• 
  Chris Richards (@rocky_115) reported 37 minutes ago

  @virginmedia so any news on a broadband fix for SA1? Approaching 9 hours now of no internet or tv