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Virgin Media outages and service status in Reading, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Reading, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 15, 8:03 PM GMT+1.
  • 71% Internet (71%)
  • 15% Wi-fi (15%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)
  • 3% TV (3%)

The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG31 , RG2 , RG30 , RG4 and RG5 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 18: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, Camberley, Henley on Thames, Farnborough, High Wycombe, Maidenhead, Marlow, Bracknell, Didcot, Tadley, and Fleet.

CityProblem TypeReport Time
Reading Internet 3 days ago
Camberley Internet 3 days ago
Reading Internet 4 days ago
Reading Total Blackout 5 days ago
Henley on Thames Internet 5 days ago
Farnborough Internet 5 days ago

Nearby cities with recent reports

Camberley

1 recent signals

3 days ago
Henley on Thames

1 recent signals

5 days ago
Farnborough

1 recent signals

5 days ago
High Wycombe

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • arintsie
    A Rintsie (@arintsie) reported from Marlow Bottom, England

    @virginmedia Phone call received this afternoon from your service centre but not about the complaint / when I asked about it they cut me off / email received from Resolution Team this afternoon telling me to ring your service line and have not read the complaint / total joke C-180123113

  • fayeharland
    faye harland (@fayeharland) reported from Woolhampton, England

    @virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?

  • ABennell4709
    Alex Bennell (@ABennell4709) reported from Twyford, England

    @virginmedia broadband issues in RG10? Please could you look into ASAP? I have no connectivity at all. Thanks

  • JulianHull
    Julian Hull (@JulianHull) reported from Farnborough, England

    @virginmedia having problems with internet in GU14. Will this be resolved soon

  • Chateauneuf64
    Bowlesy (@Chateauneuf64) reported from Wokingham, England

    @virginmedia OK guys, could you ask your team behind the scenes to turn my BB signal up just a tad, you know, enough so it actually works? As your putting your prices up would be great to experience what I'm actually paying for now! Thanks

  • hoarp001
    Peter ***** (@hoarp001) reported from Fleet, England

    @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

  • PhilStace20
    Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬

  • pears0
    gonzo (@pears0) reported from Camberley, England

    @virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?

  • robmcewan1966
    Rob McEwan (@robmcewan1966) reported from Finchampstead, England

    @virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.

  • kqbrain
    Khurram Qayam (@kqbrain) reported from Reading, England

    @virginmedia It's always the same response. No service impacting issues reported. However, the service is pretty bad. Wondering if @virginmedia network is capable of handling traffic or deliberately doing throttling. @Ofcom

  • Chateauneuf64
    Bowlesy (@Chateauneuf64) reported from Wokingham, England

    @virginmedia all week had total Broadband outages and down again now (past hour). Received a text from VM with link to follow (self help) and guess what, I need Internet to access! Trying to WFH just impossible. Every hour we have issues.

  • DimiD35089880
    DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

  • fayeharland
    faye harland (@fayeharland) reported from Reading, England

    @virginmedia I’m not sure if they do. Happy to do another web chat to cancel.

  • Chateauneuf64
    Bowlesy (@Chateauneuf64) reported from Wokingham, England

    Really hard to support brand @virginmedia and recommend them to anyone for Broadband. They may be the only competitor to BT but do you have to compete for last place?

  • reddobowen
    ☁️ Chris Reddington (@reddobowen) reported from Winnersh, England

    @virginmedia - Internet seems to have gone down in RG41, and your status page isn’t working. Can you confirm / when will it be back? Thx

  • Rochdale_Cowboy
    Craig (@Rochdale_Cowboy) reported from Maidenhead, England

    @virginmedia I don't know. You never answer the phone when I call you.

  • ambreenfarooq15
    A (@ambreenfarooq15) reported from Reading, England

    Virgin media is sooooooo ******* ****

  • andburd
    Andrew Burdett (@andburd) reported from Maidenhead, England

    Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?

  • RNeacsu
    Razvan Neacsu (@RNeacsu) reported from Didcot, England

    @virginmedia Broadband down in OX11 area.

  • barrowboy78
    ⚒ JOHN TURNER ⚒ (@barrowboy78) reported from Reading, England

    Anybody having problems with @virginmedia in the Reading area ……..?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AlloquiStrix
    Alloqui Strix (@AlloquiStrix) reported

    An in-place upgrade which is causing a 10 day outage - pretty awful planning @virginmedia. And telling us it would be fixed in 1 day, then 2 days, then 4 days, then 3 days, then 4 days, then 10 days - is a bit of a joke.

  • andreac14064810
    andrea crosby (@andreac14064810) reported

    @virginmedia I’m totally disgusted by your service

  • f4ckiam
    Gerbil (@f4ckiam) reported

    I feel like I'm on a complaining streak but here goes: This one is for @O2 I have been a loyal customer since the switch-over of Virgin Media customers. I barely use data. So, I've been more than happy with my £9.73/month tariff. The data is unimportant. Unlimited calls/texts is

  • jemski7
    Jemski (@jemski7) reported

    @virginmedia well done. You’ve lost me as a customer of 25 years because you wouldn’t supply me just broadband like you do for new customers. That’s is some ****** up priorities. Good riddance to you.

  • Shef1212
    M U (@Shef1212) reported

    @virginmedia no internet, but I need to wait 5 days for engineer! You say you invest millions and increase prices. Been with you since 2010. Why is it so difficult to log a complaint on the phone too? Shocking & ridiculous service. My contract is due in 2 months.

  • ANDYPVFC
    ANDY YATES (@ANDYPVFC) reported

    @virginmedia @El_Lloydie It's pointless sending you lot messages as customer services is an absolute joke.

  • clive503
    Clive (@clive503) reported

    @dvoradikal @virginmedia When I left this appalling company, I had so many calls I started calling them out for harassment! If they'd shown that much interest when I complained about intermittent broadband, I might have stayed! So glad I didn't thought! Better service, cheaper price!

  • AlloquiStrix
    Alloqui Strix (@AlloquiStrix) reported

    @virginmedia Estimated times were given on Thursday as 17th to fix. Friday 10th at 8am it said 18.00 on that day. 20 mins later it said 17th again. You need to sort out the messaging. I'm burning through my mobile data as a result of your self inflicted outage (it was an upgrade I was told

  • Gary1165
    salmo (@Gary1165) reported

    @virginmedia @El_Lloydie I would just cancel as they are failing in there contractural obligations

  • shauny67
    Shaun (@shauny67) reported

    @virginmedia @ldp17470 Not a virgin issue perform a full power cycle by holding the front power button for 10 seconds, unplugging the power cable for 30–60 seconds, then plugging it back in.