Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG10, RG30, RG31, RG6 and RG7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: High Wycombe, Bracknell, Reading, Didcot, Camberley, Farnborough, Fleet and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 High Wycombe |
||
| Bracknell |
TV | |
| Reading |
Internet | |
| Reading |
Internet | |
| Didcot |
Internet | |
| Camberley |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Pat Halpin
(@halpo) reported
from
High Wycombe, England
@virginmedia My issue is my account has been cancelled without 30 days notice as agreed and you agreed that my account would run until the day before the new account was switched on #sortitout
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No I’ve heard nothing back till now I’m afraid and still get issues. Can you help?
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, are there problems in the GU14 area? Because the reliability of broadband here has been appalling since at least Thursday/Friday. You really need to sort it out, I have to WFH and my daughter needs to connect with her school.
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia Great! In the middle of a worldwide pandemic and the service is down since this morning in Didcot. With so many people working from home and you let everyone down. I am waiting to finish my contract with you and bye-bye. You won’t see me ever again !!!
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia Yes and I’m still in a queue waiting for a response. I really don’t understand how this is so difficult. I just want to cancel my contact for a service you’ve lied to me be about being able to supply.
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
@virginmedia Yes. Turned it off. Unplugged everything & put it all back in and still we get intermittent issues.
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Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia Yes. We have been without internet in the area since yesterday and sit nice yesterday you are saying you will get it fix in the next 4 hours. Just now, another text that we’ll have to wait till 8 o’clock. This a joke, honestly 😡
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia You apologize??? Really??? In the middle of a pandemic , I am a key worker and had to work from home today band I have missed all the meetings. I wish I could cancel my contract and had nothing to do with Virgin ever again!
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Kirsty MacDiarmid
(@KirstyMac712) reported
from
Fleet, England
Hi @virginmedia really hard to work from home when the wifi keeps cutting out. We’ve not had a connection since 10.30 last night. Please help.
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia I just want to cancel my contract. You are not a reliable company. You can’t even bother to speak with the customers that pay you.
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Ritch Waghorn
(@RitchWaghorn) reported
from
Wokingham, England
@virginmedia Was waiting over an hour on Saturday to speak with your customer services regarding an issue with my TV service. After which I was cut off . I tried again on Monday and was able to resolve the issue
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia I’ve phoned up twice to cancel and you sent me a £5 off voucher so that clearly hadn’t worked. No one has responded to my message either so that’s not looking great either
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Steve Jones
(@fleetsaints) reported
from
Fleet, England
Changed from sky broadband to @virginmedia seriously didn’t think it could be worse. How wrong I was. Utterly shocking broadband. Lost count of the number of times on the last 48 hours we’ve lost service.
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Please can you help me to terminate my contract and service with you since it’s unbearable and unprofessional when I’m having work meetings to constantly get disconnected? It’s impossible to speak to a Virgin support human too so I’m left with no choice. Please help me on this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KG ExTiNcTiOn
(@KG_ExTiNcTiOn) reported
@virginmedia DNS servers not working now, starting to annoy me already. Please wait 24 hours till we fix an issue. Would you guys wait a month for payment I think not fix your problem
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Mandy Hailey
(@CmdrSinclair) reported
@virginmedia It's two separate issues though. 1) The price rises - not really my complaint. 2) Being told verbally, and by your Service Change Receipt, my monthly bill for 6 months is £22.50 then finding out its £29.50. It's really bad communication at best, lieing at worst.
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Charles Clarkson
(@CharlieClarkson) reported
@virginmedia There is NO known issue in the area.
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Julie
(@Punkygirl1968) reported
@virginmedia An area fault I think. But she keeps being told its fixed and the landline still isnt working. 3 technicians have turned up and said it will be working and it isnt. If she has a fall she cannot use her Careline service
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Fi Cam
(@MySummerBorn) reported
@virginmedia lost internet 2 days this week. Now down again. Told no engineer until Monday despite having 2 disabled children who need it. After being hung up on after 20 mins, on second attempt customer services unable to help. What are we to do?
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Katherine Hughes
(@82Kegs) reported
@virginmedia A contractor came on 26th advised a temporary fix - this ‘temporary fix’ provided internet and phone for only around 12 hours and it was disconnected again by Virgin on 27th. We just don’t know what’s happening. My family are very vulnerable here.
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Sam Forshaw 💙
(@Sam_In_Manc) reported
@edmorrish @virginmedia The most common thread on my roads WhatsApp group begins with "is anyone else having trouble with their virgin media broadband?". I have no idea why they're still customers. It's so regular
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Dan
(@dannyms1990) reported
@MySummerBorn @virginmedia Found this alot recently, virgin media customer service staff finding difficult to answer simple questions so they just go quiet then hang up on you. Disgusting customer service.
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Cait | Armalynn⁷
(@BritishBTSARMY) reported
@virginmedia Was expecting a live chat at 1.30 but have not heard anything. Any help?
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Eha_yes_b
(@Eha_yes_b) reported
Dear @virginmedia, I currently have a £20/month contract which increases to £27/month on 1st May. I just contacted your support & was offered £21/month until Aug & then £44/month. That's a deal? I can't afford any increase. Is this the support to people struggling with austerity?