Virgin Media Outage Report in Reading, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Reading come from postal codes RG31, RG10, RG30, RG1, RG2, RG41 and RG7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Fleet, Reading, High Wycombe, Didcot, Camberley, Bracknell and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
TV | |
| Reading |
TV | |
| High Wycombe |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Didcot |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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Kim
(@Neeknowsbest) reported
from
Didcot, England
@virginmedia Hi. I have has my your chat open for 24 hours, sent a text message 36 hours ago and no response to either. As a new customer, with a query, this is not a good start.
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Jessica Boshier
(@djmessyxjessy) reported
from
Reading, England
@virginmedia why do you keep hanging up on your help line thatwere on hold for, for 30 minutes a time. Answer and help
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Munindra Samani
(@5aman1_m) reported
from
Wokingham, England
Yet again issues with virgin broadband. On the phone for over 25 mins - ridiculous #virginmedia #connectivity
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
Had the worst internet day ever. Never use Utility Warehouse or whoever own the line around here which is @virginmedia
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Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍
-
Tom Asquith
(@tomasquith93) reported
from
Twyford, England
@virginmedia I’ve called, but that provided no help. I was told I’d get a callback from a team closer to the issue in 24 hours - which has since passed. Honestly, not a good start and I’ve not got service yet!
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Tom Asquith
(@tomasquith93) reported
from
Twyford, England
@virginmedia The only detail I’ve had is as follows and it’s hardly detailed. Please can someone tell me what is the issue and where, with timescales. “Hi, it's Virgin Media here. The installation is kept on hold due to construction issue.”
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Maxwell Perris
(@MaxwellPerris) reported
from
Maidenhead, England
@virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband
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Ang Gray
(@fostersbarbie) reported
from
Wokingham, England
@virginmedia tv,internet down for last 2 hours... hub flashing 2 green arrows.., help?!
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Lucy Spalton
(@lucy_spalton) reported
from
Fleet, England
@virginmedia Has everything gone down in Fleet? GU51
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Stuart Robson-Frisby (Ivanti)
(@StuRobsonFrisby) reported
from
Yateley, England
@virginmedia No broadband in GU46 7RR... is this part of the outage as have seen others in the area with issues but your website says no issues reported?
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Tayla Welch
(@TaylaWelch) reported
from
Maidenhead, England
Internet is down... @virginmedia what’s going on 😓
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GamerJamesFM
(@GamerJamesFM) reported
from
Bracknell, England
@virginmedia hi, I am trying to access my router settings page but it isn't loading. Any idea what the issue is??
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Robin Conway
(@rockyrobin1982) reported
from
Bracknell, England
Hey @itv and @virginmedia. Could you please highlight the #WeMakeEvents campaign along with your footage and advertising of V festival coverage? As without support there won’t be another one to broadcast. #lightinred
-
Char
(@JurassicGarden) reported
from
Didcot, England
The worst part of Lockdown wasn't the loneliness, the boredom or the agitation. It was seeing ******* Birdseye, McCain's and Virgin Media shoving happy family lockdown vibes down your throat to advertise themselves.
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Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia stop calling me and try to sell me something i already have with you. I think your trying too hard. I already have the full package for tv that i don't use, highest available Broadband. never use the landline and 4 Sim accounts. and still. You want to zell me more!
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Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
-
Jessica Boshier
(@djmessyxjessy) reported
from
Reading, England
@virginmedia why do we keep getting cut off from your help line when you’re saying your going to block my mums phone. Answer!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Football101
(@Football101blog) reported
@virginmedia Listen. If over 20 people are saying that in the CB4 area of Cambridge there is no internet, then surely, surely, there is a problem. This is not rocket science. I know it’s not your job to fix it, but it’s your job to get an engineer out to fix it.
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Mustafa Kurtuldu
(@Mustafa_x) reported
@virginmedia ive been on the phone for the last two hours, I want to cancel my service, if someone doesn't get back in touch ill just cancel the direct debit.
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Alison Millen
(@millen_alison) reported
@virginmedia @spomfrett Can't get through held on for an hour got through to someone said they can't help. They pass me on to someone else I was told won't be on hold as held on for 45mins as its agent to agent total lie I was put in hold for a long time and got nobody.
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Stuart Pomfrett
(@spomfrett) reported
@virginmedia Hi. I think it's more pertinent to speak to your actual customer (i.e. my in laws) directly when you said you would rather than have me help. Perhaps you could arrange this?
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fran little
(@franlittle) reported
@MartinSLewis help, help, help @virginmedia are not answering customer service calls to any of the population. Very concerning as they have put there prices up !!!!!!!
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Elaine Currie
(@ElaineCurrie6) reported
@virginmedia I posted on the VM forum as directed in your previous message. Suggest you read my message setting out the issues.
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Wendy Morris
(@estateagentmum) reported
@virginmedia been trying to get through all day today and you just disconnect calls. Have now got into your phone system and have been listening to some awful music for 37 mins so far.... will my call actually get answered?????????????? perhaps I will just call @sky
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sarah thompson
(@sarahthompson90) reported
@virginmedia Guess what I have to sign in to access what you’ve suggested but that’s the whole point virgin media won’t let me ?!
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Ilkley mum
(@ilkleymum) reported
@virginmedia waiting 45 mins for call centre. Finally get a ring tone and you then cut me off! Arrrghhhhhhhhh! So poor!
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briggsy
(@jrbriggs82) reported
@virginmedia another hour on hold for someone to hang up without saying a word. What an absolute shambles of a service. I don't even know if the first or second person I spoke to today has actually done anything. No other way to cancel the service either. Shocking 🤬