Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG40 and RG1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Wokingham, Reading, Camberley, Bracknell, Farnborough, High Wycombe and Crowthorne.
| City | Problem Type | Report Time |
|---|---|---|
 Wokingham |
Total Blackout | |
| Reading |
Internet | |
| Reading |
||
| Reading |
TV | |
| Wokingham |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia The worst Broadband provider 😡 The worst customer service 😡
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.
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sarahgtaylor
(@sarahgtaylor) reported
from
Hurley, England
Virgin mobile customer service is laughable. Can only use online chat if you want to buy something. #virgin #virginmedia #customerserviceorcustomercontol
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service
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Chris Scoffield
(@chrisscoff) reported
from
Bracknell, England
@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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Mike
(@mikeyh817) reported
from
Woodley, England
@virginmedia According to your fault page there’s nothing wrong yet when you call they agree there’s a problem. Again poor service from yourselves when your departments can’t agree!!!
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Mike
(@mikeyh817) reported
from
Woodley, England
Can I just say again @virginmedia is absolute shite. Had no internet for nearly an hour but “their system is down” so they can’t check it. Piss poor from this company
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.
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Mike
(@mikeyh817) reported
from
Woodley, England
@virginmedia putting on such excellent service again 😡😡😡😡 broadband been down now for over three hours. You clowns really are useless. Really wish we’d left you when we had the chance 😡😡😡😡😡
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Josh Gilpin
(@JoshGilpin) reported
from
Reading, England
@virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support
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Deborah
(@debsw18) reported
from
Hook, England
@virginmedia customer service is beyond shocking. Reps don’t listen, lie and refuse to help. Icing on the cake is my graduate daughter having £123.34 taken from her account DESPITE being told this would NOT happen. Going round in circles. No one ever phones back.
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Happyh1983
(@HappyH1983) reported
from
Reading, England
When you ring @virginmedia to discuss your current package... 1st guy ruder than rude... Asked to talk to disconnections and get the best customer service. Turns out there was a deal to be made. Very happy now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cat Warren
(@likeholyhell) reported
@virginmedia No reason given, just "we've done all we can". We were given back the money paid for 6 weeks of lost service and then no compensation on top of that. We did not have service between 9th Dec - 25th Jan (47 days), we reported the issue on the 10th Dec and had total loss of service.
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Milton Shaw
(@milt57j) reported
@virginmedia I’m not impressed with my service provider. I am very close to finding a new provider. No internet at night where I have to contact clients in USA. And no service in the morning. I’m in the BR1 4AS area. If I can’t use tonight I will be leaving. Thanks 🙏
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Beverly White
(@64Beverly) reported
@virginmedia Just a low signal upstairs and in the kitchen
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Joanna Susskind
(@joannasusskind) reported
@virginmedia I’ll take a look but this has been over 3-4 months since we started the service.
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The Joe Rogan of Noise Rock
(@cucumberocarina) reported
@virginmedia It's not for me. It's for @MasterOfDonkeys who you're causing an issue with right now. You're doing appreciable harm to him over 200 pounds. Stop hiding behind your terms and conditions and do something to address the issue.
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Pim Buis
(@BuisPim) reported
@virginmedia My WiFi should be at 150mbs but is currently at 10-30mbs we have tried restarting the wifi but doesn’t fix. Working from home has become non existent as I cannot have online meetings with anyone.
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stuart fullbrook
(@stuartfullbrook) reported
@virginmedia That doesnt make any sense. How can you offer a box set on your on demand service without warning people that actually you cant watch the whole series !!!!! what other series should i not bother getting into ???
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Nex Problem
(@Pimp_Out_Eagles) reported
@virginmedia just spoke to one of your retentions advisors and really didn’t make an effort to keep my service, already been on phone to @skytv and less money I can get more. Does someone want to try and keep my custom or am I free to walk in 2 weeks!!
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av47ar
(@av47ar) reported
@virginmedia Posted on the forums. I'm told there's no fault on my line, no one understands I'm trying to report an issue and the info proving there's an issue must be imaginary because no one acknowledges it. Tech visit booked, connections on and off. What a circus this is @AshOnFire1989
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Grumpy ****
(@0h1dontknow) reported
@virginmedia Wished you'd been so quick to reply last time our broadband went down