Virgin Media Outage Report in Reading, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Reading come from postal codes RG1, RG7, RG5, RG31, RG6, RG10 and RG4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Reading, Bracknell, Camberley, High Wycombe, Tadley, Maidenhead, Farnborough, Fleet and Didcot.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Wi-fi | |
| Reading |
Internet | |
| Reading |
Total Blackout | |
| Bracknell |
Total Blackout | |
| Camberley |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Cameron🏴
(@CRJG_) reported
from
Bracknell, England
Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia I am sorry but twice in 45 mins they cut me off as they did not know how to resolve the issue / easy way out
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Tim Bourne
(@TimSBourne) reported
from
Wokingham, England
@virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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Rob McEwan
(@robmcewan1966) reported
from
Finchampstead, England
@virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.
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Andrew Burdett
(@andburd) reported
from
Maidenhead, England
Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?
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Matt Rose
(@mattrose18) reported
from
Farnborough, England
@virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?
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CM40
(@CM40UK) reported
from
Blackwater, England
@MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson
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Mike Biscoe
(@MikeBiscoe1) reported
from
Reading, England
@GiganetUK @virginmedia 13:25. Down again…
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia Phone call received this afternoon from your service centre but not about the complaint / when I asked about it they cut me off / email received from Resolution Team this afternoon telling me to ring your service line and have not read the complaint / total joke C-180123113
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Sharon Leaver
(@leaver_sharon) reported
from
Bracknell, England
@virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia You keep cutting me off when I call ! / just email the complaint number to a member of your UK team and ask them to call me, really not that hard
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
@virginmedia OK guys, could you ask your team behind the scenes to turn my BB signal up just a tad, you know, enough so it actually works? As your putting your prices up would be great to experience what I'm actually paying for now! Thanks
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Alyson Leitch
(@Geordiesbird) reported
from
Wokingham, England
@virginmedia is there an outage in Woking? No WiFi at all for 2 hours so far. 😫😫🤬
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Matt Rose
(@mattrose18) reported
from
Camberley, England
@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A N D Y
(@edinjoiner) reported
@virginmedia thanks for a letter saying my monthly bill is going up by £12 & a number to call to ‘chat’ about it. Pity when I tried to call there was a 1hr waiting queue. Top service. @skytv is looking more feasible & cheaper
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Maria
(@mashandchutney) reported
@virginmedia What time is your customer service open until? And do you work Saturdays?
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Gurdeep Kaur
(@Gurdeepk9) reported
@virginmedia They tell me, they will get a manager to call me and a manager has never called me. The screen jumps- colour is all distorted, its not in sync at all! It's all the notes on my account, which I also asked for a copy off, and that hasn't been acknowledged either!!
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Rx Queen
(@poundlandputa) reported
@virginmedia They were supposed to send it in march, I called on the 26th of april and they said IT WAS NEVER SENT. And that they were going to put through an account refund instead, I called now and they said that I was already credited when I wasn’t.
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zach close
(@Zachclose2000) reported
@virginmedia @maths_morgan Stop with the same crap this stuff didn't help anyone that why it keeps playing up every day
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Urban Pixel
(@pixel_urban) reported
@virginmedia any update on when the virign media issues will be resolved. Looks like multiple areas in the UK are having the same issue with no WiFi connection and alot of people with no Internet atall. I'm currently trying to work from home and can't.
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Urban Pixel
(@pixel_urban) reported
@robwspence @virginmedia To save yourself time just Google search down detector. I, along with a lot of other customers are having the same issue. I can't go into the office currently and now cnt work from home either. Down detector shows nationwide issues.
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Danny Duce
(@duceydan) reported
@virginmedia Managed to speak to adviser this morning and get this cancelled. Shocking service so won’t be joining virgin media in the near future.
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Gurdeep Kaur
(@Gurdeepk9) reported
@virginmedia On Tuesday and yes I get an email saying someone tried to call - when they haven't as I don't have a missed call and they haven't left a v.mail!! I then call back through to customer services and they can't help as they can't contact complaints!! Service all around is shocking!!
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Poman
(@poman3000) reported
@virginmedia I have broadband which is working and yesterday we were told the TiVo box has an independent modem in it, I just don’t have any TV service since last Saturday