Virgin Media outages and service status in Reading, England

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Warfield, Reading, Tadley, Maidenhead, High Wycombe, Fleet, Yateley, Camberley, Wokingham, Farnborough, Henley on Thames, Bracknell, and Didcot.

City	Problem Type	Report Time
Warfield	Internet	1 day ago
Reading	Wi-fi	3 days ago
Reading	Internet	4 days ago
Tadley	Wi-fi	5 days ago
Maidenhead	E-mail	5 days ago
High Wycombe	Wi-fi	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

• 
  Bowlesy (@Chateauneuf64) reported 4 minutes ago from Wokingham, England

  @virginmedia And there you have the extent of VM customer care folks!

• 
  Daniel Evans (@ChavdogEvans) reported 6 minutes ago from Farnborough, England

  @virginmedia my wifi seem to keep dropping out is there issues with it at the moment

• 
  CM40 (@CM40UK) reported 7 minutes ago from Blackwater, England

  @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

• 
  Dan O'Sullivan (@dano_afc) reported 8 minutes ago from Frimley, England

  @virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!

• 
  CM40 (@CM40UK) reported 11 minutes ago from Blackwater, England

  @virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!

• 
  Paul Austin (@BagshotTwit) reported 14 minutes ago from Camberley, England

  @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

• 
  Phil Stacey (@PhilStace20) reported 14 minutes ago from Maidenhead, England

  @denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm

• 
  Phil Stacey (@PhilStace20) reported 18 minutes ago from Maidenhead, England

  @virginmedia It’s more about how this can’t be dealt with online and spending a busy day trying to get to talk with someone who actually can help. #Disgraceful #expectedthis

• 
  A (@ambreenfarooq15) reported 18 minutes ago from Reading, England

  Virgin media is sooooooo ******* ****

• 
  iszi (@iszi_lawrence) reported 18 minutes ago from Reading, England

  @virginmedia internet is down in RG30 (router is white but no internet). Checked on mobile I’m not the only one experiencing problems in the area.

• 
  Chris C (@a3racer) reported 20 minutes ago from Wokingham, England

  @virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?

• 
  CrankyGeek (@pepetideo) reported 23 minutes ago from Didcot, England

  @virginmedia Followed. procedure to switch broadband providers from virgin to Vodafone. Eng. Comes installs my service. Start paying Vodafone. 15 days later. Bill from virgin like nothing has changed Cal them... They say they didn't know I was moving. Say that I should not worry... They will fix it. 1.month after another full bill from virgin. 90.min on a call later they finaly agree they have ****** up and will return the money taken from me... In 45 DAYS!!!!!!! ABSOLUTELY infuriating that they can get away with this fuckery and abuse of their customers.

• 
  Mike Biscoe (@MikeBiscoe1) reported 30 minutes ago from Reading, England

  @virginmedia @VirginMedia_TV trying to get through to your customer services for explanation of bill. #losingthewilltolive

• 
  Paul Mackenzie Ross (@pmross) reported 34 minutes ago from Farnborough, England

  ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

• 
  Mike Biscoe (@MikeBiscoe1) reported 36 minutes ago from Reading, England

  @GiganetUK @virginmedia 13:25. Down again…

• 
  Cameron🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CRJG_) reported 40 minutes ago from Bracknell, England

  Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account

• 
  Natasha Gorrie (@tashaj1984) reported 44 minutes ago from Farnborough, England

  @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

• 
  Rob McEwan (@robmcewan1966) reported 47 minutes ago from Finchampstead, England

  @virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.

• 
  Peter ***** (@hoarp001) reported 50 minutes ago from Fleet, England

  @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

• 
  Andrew Burdett (@andburd) reported 54 minutes ago from Maidenhead, England

  Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Old #FBPE (@StephenOld) reported 3 minutes ago

  @virginmedia Do something about your useless Customer Service. You used to have shops and phone lines so that I could taslkd to a real person. Your automated systems have always been uselss and now you want me to send you an audio or a video message, neither of which works.

• 
  Stephen Old #FBPE (@StephenOld) reported 3 minutes ago

  @thenorth4theeu @virginmedia I tried to change a few years ago but they made the process impossible. They sent me texts instead of emails and no other providers will deal with Virgin directly. They have just been fined for their poor customer service, I think. They don't even reach basic standards of decency

• 
  Scottt Kirkwoodd (@2gurlys1kupp) reported 4 minutes ago

  @jokewapo @O2 @virginmedia Mate how bad is the 02 signal up our way now! Phoned them to see if there was an issue and it's something to do with the mast

• 
  Philip Mackey (@PhilipMackey2) reported 4 minutes ago

  @VirginMediaIE Day 10. Literally have no words left to describe how inept Virgin Media are. No tv service for 10 days since we moved home & had media connect technician set up our broadband (which works!) & our tv service,which spectacularly does not.

• 
  Jon Pitts (@briavelsjon) reported 7 minutes ago

  @SmithyWFC85 @bigsul72 I have access to HBO via my Virgin Media subscription, but don't want to view via an app - that's kinda my point. Sky Sports red button is truly excellent, TNT's isn't bad but is sat unused.

• 
  Ricoderlig (@RicoWeston07) reported 8 minutes ago

  @virginmedia I signed up to a new broadband service and the hib was due to be sent yesterday but I cant call to speak to anyone or log into a virgin account as I dont have an account number yet. Can you help?

• 
  m a t t (@weyland76) reported 9 minutes ago

  .@virginmedia my TV box will not record anything. Every recording says "recording failed due to a technical issue" but I have no idea what that issue is?

• 
  me (@helentink) reported 11 minutes ago

  @virginmedia your customer service..wow..wat can i say. Double our bill then say nothing you can do to help with offers and will juat charge us a 500 pound cancellation fee...you obviously dont care about long term customers...

• 
  john rowan (@jokewapo) reported 11 minutes ago

  @2gurlys1kupp @O2 @virginmedia Aye mate it’s horrible. I complained on live chat and got £30 off my bill. Told me it’s now been fixed but it’s still terrible. Virgin WiFi is just as bad.

• 
  Eternal Elneny (@eternalelneny) reported 13 minutes ago

  @virginmedia With all due respect, the engineers have been there all day, I saw two of them having a 20 minute lunch break at 10am. Can you push these engineers to get this completed today? Compensation isn’t a valid response to not being able to work - ridiculous service.