Virgin Media outages and service status in Reading, England

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Reading, Fleet, Farnborough, High Wycombe, Camberley, Bracknell, Maidenhead, Didcot, Henley on Thames, and Marlow.

City	Problem Type	Report Time
Reading	Internet	20 hours ago
Fleet	Wi-fi	1 day ago
Farnborough	Wi-fi	2 days ago
Farnborough	Internet	5 days ago
Reading	Internet	7 days ago
Reading	TV	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

• 
  Dan O'Sullivan (@dano_afc) reported 6 seconds ago from Frimley, England

  @virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!

• 
  Peter ***** (@hoarp001) reported 8 minutes ago from Fleet, England

  @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

• 
  Razvan Neacsu (@RNeacsu) reported 9 minutes ago from Didcot, England

  @Feesuff1 @virginmedia Having same issues on BTSport 3 HD and 4HD.

• 
  iszi (@iszi_lawrence) reported 13 minutes ago from Reading, England

  @virginmedia internet is down in RG30 (router is white but no internet). Checked on mobile I’m not the only one experiencing problems in the area.

• 
  CM40 (@CM40UK) reported 13 minutes ago from Blackwater, England

  @MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson

• 
  Marta (@vikingmarta89) reported 15 minutes ago from Reading, England

  @virginmedia why since Monday is so bad signal in Reading West ? I’m not able to work !

• 
  shaun harley (@shaun1968) reported 16 minutes ago from Didcot, England

  @virginmedia I'm expecting a replacement set top box to replace a broken tivo. Told it will be delivered Weds. but I've had no confirmation email and not showing in my virgin app. Can anyone help

• 
  A (@ambreenfarooq15) reported 16 minutes ago from Reading, England

  Virgin media is sooooooo ******* ****

• 
  Phil Stacey (@PhilStace20) reported 20 minutes ago from Maidenhead, England

  @denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm

• 
  Carol Rothwell (@CarolRothy) reported 25 minutes ago from Wokingham, England

  @virginmedia hello. Please could you advise how on earth I get in touch with someone by phone??. I’ve spent 15 mins navigating website to try and get to a person rather than a bot. I need to report an equipment fault which isn’t service specific

• 
  DimiD (@DimiD35089880) reported 25 minutes ago from Camberley, England

  @virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted

• 
  Craig (@Rochdale_Cowboy) reported 28 minutes ago from Maidenhead, England

  @virginmedia @elise_john85 So you're whacking up Elsie's cost because you have more customers (who are presumably also paying you) using the service, and you want to use Elsie extra £4.50 / month so you can invest in services that attract even more customers?!? Get in the bin!

• 
  Dave Crocker (@davedec60) reported 34 minutes ago from Reading, England

  So @virginmedia once more we have an outage, how many times now in the last 3 months? NOT GOOD ENOUGH!! Currently looking at switching supplier

• 
  Alex Turton (@woodyturts) reported 50 minutes ago from Farnborough, England

  @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

• 
  Flo (@Flozephine) reported 50 minutes ago from Bracknell, England

  @virginmedia no broadband in RG12 for over an hour - can’t report on your service status page as it appears down? Any update gratefully received 🙏🏻

• 
  Paul Austin (@BagshotTwit) reported 52 minutes ago from Camberley, England

  @virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.

• 
  Alex Turton (@woodyturts) reported 56 minutes ago from Farnborough, England

  @virginmedia service down in GU14?

• 
  𝗟𝗲𝘀𝗹𝗲𝗲 𝗕𝗮𝗿𝗿𝗼𝗻 🏳️‍🌈 🇺🇦 🍃💚🍃 (@LesleeRBarron) reported 57 minutes ago from Reading, England

  @virginmedia Just had a call from Jerry at Virginmedia media wanting to help me mend my broadband issues (that I don’t have). After challenging him he told me to find the largest ***** & shove it up my arse!! Charming!! His No. 02038399963

• 
  CrankyGeek (@pepetideo) reported 58 minutes ago from Didcot, England

  @virginmedia Followed. procedure to switch broadband providers from virgin to Vodafone. Eng. Comes installs my service. Start paying Vodafone. 15 days later. Bill from virgin like nothing has changed Cal them... They say they didn't know I was moving. Say that I should not worry... They will fix it. 1.month after another full bill from virgin. 90.min on a call later they finaly agree they have ****** up and will return the money taken from me... In 45 DAYS!!!!!!! ABSOLUTELY infuriating that they can get away with this fuckery and abuse of their customers.

• 
  Daniel Bonilla (@danbon1973) reported 59 minutes ago from Wokingham, England

  @virginmedia how do I check my virgin status if the status page doesn't work? Is there an outage in GU21 area?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  G Turnbull (@GaryTurnbull9) reported 6 minutes ago

  @gail_hendry @virginmedia I would be happy just to be able to speak to someone who is English and can understand me and vice-versa been with these since it was “Telewest” currently WORST SERVICE ( communications) I have EVER had signing me up for deals ( some Indian/pakastani) I don’t even want

• 
  TraderPaulAI ✿ (@TraderPaulFX) reported 6 minutes ago

  @CityFibre have blanket banned anyone from having fast fibre broadband who has a Telecare device (warden alarm system). @virginmedia the only realistic alternative in my area, had me up and running within 3 days of ordering. No dramas, excellent service!

• 
  Dylan Brown (@DillB1976) reported 8 minutes ago

  @virginmedia @ShirleySarah70 You dont reply to messages, you have not responded to me for 4 hours on an issue that is not resolved

• 
  Gen X (@trail_71) reported 9 minutes ago

  @virginmedia It says there’s a fault but hoping to fix by May 18th 🤷 I’ve rebooted the box and it seems fine now

• 
  Marttech Solutions (@MarttechSol) reported 9 minutes ago

  We have not received or seen any further updates from Virgin Media. According to their Service Status page, an issue does still exist but the fix time has not changed. If any customers are still experiencing issues, we would recommend getting in touch with them directly.

• 
  John Hatcher (@kolodog1) reported 10 minutes ago

  @virginmedia the service with the WiFi or TV services in the BR5 is poor. 3 times in the last week one of them has went down, today it's the WiFi again.

• 
  Kim Taylor (@kimtaylor18) reported 17 minutes ago

  Apparently now it’s not me it’s a network issue in the area… again!!!! Only taken a day to figure that out 🫣 awful @virginmedia

• 
  ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported 21 minutes ago

  @JaneVCarroll @virginmedia Theyve been downright rude to me on the phone today. As soon as I can cancel my services with them the better. A customer of over 20 years and because I'm a mature 72 year old woman they speak to me as if I'm stupid. Cancelling next week.

• 
  just me (@PHILROOKS) reported 22 minutes ago

  @virginmedia @kimtaylor18 Like what....what can you actually do to help this customer...nowt. it sounds good but be honest, people will respect you more

• 
  Adam Jacobi (@MrJacobi) reported 24 minutes ago

  @virginmedia is there an outage in GU16 right now?