Virgin Media outages and service status in Reading, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Reading, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 7, 8:58 AM GMT+1.
- Internet (79%)
- Wi-fi (13%)
- Total Blackout (4%)
- TV (4%)
The latest reports from users having issues in Reading come from postal codes RG1 , RG6 , RG2 , RG31 , RG7 , RG30 , RG4 and RG5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Maidenhead, Reading, Farnborough, Marlow, Bracknell, Didcot, Camberley, High Wycombe, Tadley, and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Maidenhead
|
Internet | 1 day ago |
|
Reading
|
Internet | 2 days ago |
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Reading
|
Internet | 2 days ago |
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Reading
|
Internet | 2 days ago |
|
Reading
|
Internet | 2 days ago |
|
Reading
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Paul Mackenzie Ross (@pmross) reported from Farnborough, EnglandDear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Mike Biscoe (@MikeBiscoe1) reported from Reading, England@virginmedia *sigh*. Been directed to this many times. Had engineers referred many times. This is a persistent issue that raises its ugly head far too frequently
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Khurram Qayam (@kqbrain) reported from Reading, EnglandWe have issue with #HGVdrivers but why @virginmedia broadband had issues for the last few days in RG6 area. Pretty bad service. @Ofcom
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Khurram Qayam (@kqbrain) reported from Reading, EnglandAnother day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk
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Tom (@Tom38971529) reported from Wokingham, England@virginmedia Well I would speak to a member of the team but always get the call cut short and I ask for a call back if the line goes dead. Twice yesterday ot happend Nd never got a phone call back
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Phil Stacey (@PhilStace20) reported from Maidenhead, England@denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm
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GoldyMcGoldface (@Goldy73) reported from Farnborough, England@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Phil Stacey (@PhilStace20) reported from Maidenhead, England@virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬
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Paul Collier (@Pablocollier) reported from Wokingham, England@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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Paul Collier (@Pablocollier) reported from Wokingham, England@virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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Daniel Sherlock (@mcsherlocks) reported from Wokingham, England@virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide
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derrick mulvana (@nenevall) reported from Reading, England@virginmedia @OfficialRandL reading festival, the virgin media mobile network is on its knees with no internet connection across most of the site.. sort it out.
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Natasha Gorrie (@tashaj1984) reported from Farnborough, England@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Haider Al-Rekabi 🏴☠️ (@HaiderAlRekabi) reported from Reading, England@virginmedia There is no problem in my area. My problem is specific to my account.
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Deborah Jessup (@Debbiejojessup) reported from Woodley, EnglandTrying to cancel our Virgin Broadband what a nightmare. On hold for 90 mins still no one answers from the cancellation department. #virginmedia @virginmedia
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris West (@chriswest1981) reported@virginmedia Of course. The service consistently dropped out which meant it was often unusable. None of the engineers who visited were able to fix it.
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Rach’ (@its_r4ch) reported@virginmedia Is there anyway to speak to a customer service agent on the phone in the UK? Having absolutely no luck with the chat bot and I’m not already a customer so can’t use the phone number displayed on the website!!
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Chris West (@chriswest1981) reported@virginmedia Wi-Fi. Engineers were unable to fix. I would be grateful for call back to happen 👍🏼
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Adrian Turner (@A_Turner100) reported@virginmedia Why can't VirginMedia carry out a simple pre-pull on my property. Every time I phone I go round in the same loop and just get lied to by call handlers. I have no TV and Broadband after giving notice to Sky but VirginMedia just don't care. Appalling customer service
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The Bostonian (@Bostonian7119) reported@virginmedia It appears as if the programme/box sets pop up, they the disappear. Also, nothing happens when I clicked on the letters down the side. Also, how can content be removed in the space of 30 minutes, if that?
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MaxieB (@MaxieB101) reported@virginmedia Does this help? Complaint IC-310323-181.
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Mister_Oppa (@SolidTheHuman) reported@virginmedia I click the link to sign in. I'm signed in and the box comes back. OK so log it and back in and still doing it
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Julie (@Julie57972461) reported@virginmedia Again it says no issues but it is still down
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Pam Pye (@SaintFunster) reportedDisgraceful customer service from finance dept @virginmedia who had no empathy at all and no intention of contacting their bereavement service to check details. 2/2
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Adrian Turner (@A_Turner100) reported@virginmedia Well the team can’t help because they have no idea what they’re doing. I thought you might help but clearly not. What a poor Virginmedia experience. Shocking customer service.