Virgin Media

Virgin Media Outage Report in Reading, England

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The latest reports from users having issues in Reading come from postal codes RG5, RG1, RG2, RG31, RG30 and RG6.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reading, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Reading, England 12/09/2025 08:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Reading, England

The most recent Virgin Media outage reports came from the following cities: Camberley, Reading, Farnborough, Maidenhead, Fleet, Crowthorne, High Wycombe, Bracknell, Marlow, Tadley and Wokingham.

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City Problem Type Report Time
United KingdomCamberley Internet
United KingdomReading Internet
United KingdomFarnborough Phone
United KingdomReading Internet
United KingdomMaidenhead Internet
United KingdomReading Internet

Community Discussion

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Virgin Media Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

  • debi_feltimo Debi Brown (@debi_feltimo) reported from Maidenhead, England

    @virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!

  • roballan07 Rob Allan (@roballan07) reported from Maidenhead, England

    @virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.

  • Katyebh Katy Hamilton (@Katyebh) reported from Reading, England

    @virginmedia Exactly - hands washed of the issue. I don’t need an update, you’ve told me it’s done. It isn’t.

  • tw1tterlawsey Martin law (@tw1tterlawsey) reported from Reading, England

    @virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way

  • gb20man Grant Baartman (@gb20man) reported from Bracknell, England

    Broadband service improved, good speed and customer service follow-up. Thank you @virginmedia much improved service.

  • Rochdale_Cowboy Rochdale Cowboy (@Rochdale_Cowboy) reported from Maidenhead, England

    @UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.

  • daddysdahmer Soph (@daddysdahmer) reported from Reading, England

    @virginmedia internet keeps dropping out in RG30 and then completely went. No issues showing on your site. Tried restarting router but still no internet!!!

  • gb20man Grant Baartman (@gb20man) reported from Bracknell, England

    @virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.

  • tw1tterlawsey Martin law (@tw1tterlawsey) reported from Reading, England

    @virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving

  • basicbloke2012 Basic Bloke (@basicbloke2012) reported from Yateley, England

    @virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone

  • woodsa164 Alex George (@woodsa164) reported from Wokingham, England

    @virginmedia Not great, it never is really.

  • markblunden MarkBlunden (@markblunden) reported from Maidenhead, England

    @virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!

  • chriswoods84 Woodsy (@chriswoods84) reported from Wokingham, England

    @virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't

  • Katyebh Katy Hamilton (@Katyebh) reported from Reading, England

    @virginmedia I made a GDPR complaint to you at the time of writing that tweet it was acknowledged, my preferences were updated (apparently) and yet I STILL get calls. Not a word of an apology in that letter though. Didn’t think anything would tempt me back to Sky..

  • Katyebh Katy Hamilton (@Katyebh) reported from Reading, England

    Getting a bit fed up of @virginmedia marketing calls that just hang up when I indicate I’m not interested - not even giving me the chance to opt out - #GDPR rule breaking....

  • gb20man Grant Baartman (@gb20man) reported from Bracknell, England

    @virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia

  • LisaMarieHeenan Lisa-Marie Cuthbertson (@LisaMarieHeenan) reported from Reading, England

    The @virginmedia amazing service continues, pay £13.99 for a film that you cannot watch due to technical error 🙄 look online, seems common & responses unhelpful, hurry up @SkyUK & get faster broadband here so I can switch!

  • InflightJames James (@InflightJames) reported from Wokingham, England

    Absolute SHIT customer service from @virginmedia today. Due have an iPhone delivered yet “for some reason” it was cancelled. Thanks for that.

  • chriswoods84 Woodsy (@chriswoods84) reported from Wokingham, England

    @virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service

  • debi_feltimo Debi Brown (@debi_feltimo) reported from Maidenhead, England

    @virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JoJagiello Joanna Jagiello 🇪🇺 (@JoJagiello) reported

    @virginmedia I raised a complaint 39 days ago 10th Nov - I literally opened with that! Are you mocking me again? None responses to the SMS service - also just told you that. STOP FOBBING ME OFF.

  • mickeyboi7 Michael Wright (@mickeyboi7) reported

    @virginmedia on the website it clearly states we doing everything we can help people who are struggling at this time it’s a lie they don’t care about the customers they just care about taking as much as they can from you

  • adamcardy29 A.C (@adamcardy29) reported

    @virginmedia No he called a colleague and he explained the certain service I am trying to use has not been working for 2 weeks. After spending several hours on the phone over 2days and wasting half a day waiting in. I am awaiting a call as I have logged a complaint.

  • rickeyh63 HappyHammer ⚒ (@rickeyh63) reported

    @virginmedia Just established My 2g is not working at all but my 5g is work when close to hub but looses signal upstairs

  • ClaireJen79 Claire Jennings (@ClaireJen79) reported

    @virginmedia Its pointless now I signed up in feb last year and I'm nearly out of this nightmare the whole year has been a waste eith you, no broadband 0.7bms shocking cant play things back on box and crap help of turn ig kn an off and check cables.. well no **** I'd never have thought of it

  • lullaby_bex Becky (@lullaby_bex) reported

    @virginmedia My service was shut off on the 26th Nov

  • Benraine9 Ben raine (@Benraine9) reported

    @virginmedia can you please tell me why you’re refusing to allow a vulnerable family member cancel their out of contract package with you after being a loyal customer for over 10 years? Shocking customer service

  • rickeyh63 HappyHammer ⚒ (@rickeyh63) reported

    @virginmedia My mobiles and ipad is only picking up 5g but it’s intermittent with the strength of signal

  • Shazer1980 Ms S (@Shazer1980) reported

    @virginmedia I have not had good consistent speeds since October, obvs during November lockdown it was impossible to get hold of anyone I’m still trying now it’s December, your phone advice says there is a problem reset your hub I’m doing this every single day you can check the system,

  • ekwaddell Emma Waddell (@ekwaddell) reported

    Hi @virginmedia. I had a call from someone claiming to be from Virgin. They advised my account had been compromised. I've been trying to contact you since, but difficult with no number to call etc - how do I speak with you - if there is a security issue we need to resolve it fast