Virgin Media Outage Report in Reading, England
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The latest reports from users having issues in Reading come from postal codes RG1, RG10, RG30, RG31, RG5, RG2, RG41 and RG7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reading, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reading and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reading, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, Reading, Farnborough, Fleet, High Wycombe, Didcot and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
Internet | |
| Reading |
Total Blackout | |
| Reading |
Internet | |
| Reading |
Total Blackout | |
| Farnborough |
||
| Fleet |
TV |
Community Discussion
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Virgin Media Issues Reports Near Reading, England
Latest outage, problems and issue reports in Reading and nearby locations:
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia just love paying for services which I'm not getting! Seriously sort it out or I will be going elsewhere. No tv, no internet your service is an absolute joke!
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I have resolved it now but I’m tired of having to fight to get a good service. I had to threaten to report it to Watchdog before getting through to someone who could help.
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@laaqpr @virginmedia The new one is. “It’s all gone through” Then never receive an email and still paid what you are paying with the “system” saying I never called
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@virginmedia I ring and get hung up on after being on hold for 6 minutes. I just want what I was offered on Friday. I am not very happy with the customer service I am receiving at the moment and will just walk away. I have been a customer for 10 years and get no perks just bigger bills
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Really need to consider my options and look at other service providers - ongoing intermittent service for a week now and keep getting fobbed off by you CSA's - I think you may want to consider reviewing your customer services. #badcustomerservice #virginmedia
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Proposed resolution time is 16h00 - so service has been out since 10h30 and I work from home...
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Chris Evans
(@CorneliusEvans) reported
from
Bracknell, England
@virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I didn’t receive my new contract on April, was not told of 6 month discount price shot up and I had to fight to get my billing date changed. Overall not a good service 😡. Took me over 30 mins on telephone to try and resolve
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
@virginmedia Thanks @virginmedia Definitely not broadband on, @amazonprimesport need to sort out their network.
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.
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Noice1
(@Noice113) reported
from
Finchampstead, England
@virginmedia I am trying to cancel and on three occasions have asked for help my bills have gone up by 45% no explanation shame on you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Pountain
(@Mpountain) reported
@virginmedia broadband not working for 3 weeks now in NW10, twice told a date that it will be fixed by (both now in the past). Will be letting @BBCWatchdog know about this, shoddy internet and failed promises, and a lovely extra £3.50 a month to come 🥳. Happy Lockdown 👍.
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Louise Allen
(@xladylouu) reported
@virginmedia been waiting since Wednesday to talk to someone on the Web chat. Everyday it gets refreshed and have to talk to bit again. Can't get through on the phone because (no signal with new sim from you) This is really important and I need to get through to someone today.
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Max
(@MaxLC_) reported
@virginmedia seriously you’re giving a price increase with outage in my area since November without fixing the issue? Countless phone calls with no update, nearly three months without you even sending an engineer to fix the problem. I’ll be cancelling my contract.
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Victor Mildew
(@DoubtingVictor) reported
@virginmedia 2/2 Please stop trying to dodge the issue! It’s not good enough and it’s not acceptable to blame COVID on the fact that you don’t wish to employ sufficient resources to answer your phones. I want you to throttle us back up to what I’m paying for and I’d like to speak to somebody.
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SamPearson
(@pearsonsam) reported
@virginmedia seems as you won’t answer the phone. Is there any other way to cancel my package except calling you?
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Victor Mildew
(@DoubtingVictor) reported
@virginmedia 1/2 No guys, this has been many weeks if not months now; this isn’t something that’s just happened this week. I’ve been paying full price for a service you are simply not providing. Every time I call I’m put on hold. I wait for an hour then you simply cut me off.
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Simon Brealey
(@simonbrealey) reported
@virginmedia Sorry for the bad language, yes I gave them full name and address but that’s it, is that an issue do you think?
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jamie lee haynes
(@jamieleehaynes) reported
@virginmedia Right this is stupid I have been trying to contact you for four days now I got put on hold for over 2 1/2 hours the other day and I’ve still got nowhere I have tried on the forms but I’ve got nowhere either how is this fair
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Mark Fletcher
(@Frogonastring) reported
It develops - that conversation got disconnected whilst I had lunch, so I'm back in the queue again. @virginmedia, I think your systems are broken.
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GrumpPot 😷
(@grumppot) reported
Cut off AGAIN to your bloody call centre @virginmedia. Frustration doesn't even begin to describe it. The pain I've had for over two months now trying to get a proper TV service...