Virgin Media Outage Report in Twyford, Wokingham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Twyford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Twyford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Twyford, Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Reading, Windsor, Camberley, Bagshot, Slough, Bracknell, Woking, Marlow, Wallingford, Ascot, High Wycombe and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Wi-fi | |
| Windsor |
Internet | |
| Camberley |
Internet | |
| Reading |
Phone | |
| Reading |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Twyford, England
Latest outage, problems and issue reports in Twyford and nearby locations:
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@virginmedia I ring and get hung up on after being on hold for 6 minutes. I just want what I was offered on Friday. I am not very happy with the customer service I am receiving at the moment and will just walk away. I have been a customer for 10 years and get no perks just bigger bills
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia I made a GDPR complaint to you at the time of writing that tweet it was acknowledged, my preferences were updated (apparently) and yet I STILL get calls. Not a word of an apology in that letter though. Didn’t think anything would tempt me back to Sky..
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Proposed resolution time is 16h00 - so service has been out since 10h30 and I work from home...
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Really need to consider my options and look at other service providers - ongoing intermittent service for a week now and keep getting fobbed off by you CSA's - I think you may want to consider reviewing your customer services. #badcustomerservice #virginmedia
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Mark Donovan
(@DonnyNo6) reported
from
Burnham, England
@virginmedia absolutely shocking that a supposed valued customer has to now wait six weeks for a sizeable refund. #virginmedia #shocking #poorservice
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Katy Hamilton
(@Katyebh) reported
from
Reading, England
@virginmedia Exactly - hands washed of the issue. I don’t need an update, you’ve told me it’s done. It isn’t.
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MarkBlunden
(@markblunden) reported
from
Maidenhead, England
@virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia just love paying for services which I'm not getting! Seriously sort it out or I will be going elsewhere. No tv, no internet your service is an absolute joke!
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
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Rugged Land Specialist: Arthur Tolmie
(@CaptnBeard) reported
from
Windsor, England
Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AE (she/they)
(@ayenomaybe) reported
How do I get in to touch with you @virginmedia about the router - we can't connect to it at all! We've done everything to sort it and it's still not working. Trying to get through to you on the phone and through the website is like going around on circles.
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David Taylor 🏴 🇪🇺
(@gm8arv) reported
@ukhost4u As a matter of interest the upload times for a ~3.5 MB file changed from 1.75 seconds before the move to 2.25 seconds after. That's from Virgin Media 25 Mbps service in Edinburgh, so a drop from 16 Mbps to 12 Mbps.
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Yellowman71
(@Yellowman71) reported
@virginmedia again! Suppose to have 500mb, I have 1mb download at the moment. Sort your service out.
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Benjamin Dodds
(@Ben_C_Dodds) reported
@SkyHelpTeam waiting over 4 mths for broadband installation, booked in & they don’t turn up for the 4th time Staying loyal means absolutely nothing #sky believe in better because you won’t get any service with us @virginmedia however very happy to have me set up with in 2 wks
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Ben Gargan
(@BenGargan1) reported
@ANGELA05326331 @virginmedia They have robbed me of over £500, I tried to cancel at the start of July and I’m still failing…. Constant false promises, constant lies and even some fraud chucked in. Please persist, they seemingly don’t care who they steal money from. Good luck
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Justin Hams
(@Jace1959) reported
@virginmedia No it’s a network issue and it’s still not working only 3 days now and apparently only 4 to go. But it’s ok I only have 3 people working from home this week and your representative basically told me it’s tough as the system said nothing can be done to help
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Harini Iyengar
(@Harini_Iyengar) reported
@virginmedia I hear the same phone message saying they are sorry there are service issues in my postcode area, engineers are working on it but it is a complicated problem, they know I registered for text update & I should check the link. The link still says no probs in my area. What is true?!
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Plum Stone
(@BearRowls) reported
@virginmedia internet seems to be down for Virgin in #S70 area
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Justin Hams
(@Jace1959) reported
@virginmedia So what am I paying for as I sit here in the cold and can’t work. I’m assuming Virgin will be compensating me for loss of service and wages? And why if this has been a problem since Saturday why hasn’t anyone looked at it which was what I was told.
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Anatol Orient
(@AnatolOrient) reported
@virginmedia Good morning. Please find out current status of repair to service in W10 5SX. We’ve had no broadband or landline since Friday afternoon when you said repair by 9am today. Your phone line has no info. Thank you.