Virgin Media Outage in High Wycombe, Buckinghamshire, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in High Wycombe, England

Virgin Media Outage Chart in High Wycombe, Buckinghamshire, England

September 23: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(56.29%)
Wi-fi
(14.14%)
Phone
(9.99%)
TV
(8.15%)
Total Blackout
(5.87%)
E-mail
(5.56%)

Virgin Media Outage Map Near High Wycombe, Buckinghamshire, England

The most recent outage reports and issues originated from Marlow, Hemel Hempstead, Slough, Reading, Maidenhead, Taplow, Amersham, Rickmansworth, Bourne End, Thame, Berkhamsted, High Wycombe, Windsor, Uxbridge and Long Crendon.

Marlow Wi-fi
Slough E-mail
Reading Phone
Maidenhead Internet
Slough Wi-fi
Slough Wi-fi

Virgin Media in High Wycombe, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near High Wycombe, England

Latest outage, problems and issue reports in High Wycombe and nearby locations:
  • Darryl1712 Darryl Robertson (@Darryl1712) reported from Hemel Hempstead, England

    @virginmedia I just dont think it's acceptable to hang up on your customers 3 times in a row this morning... all I want to do is cancel.

  • Darryl1712 Darryl Robertson (@Darryl1712) reported from Hemel Hempstead, England

    Really wish sky did good broadband. The level of service from @virginmedia is shocking

  • ska_qpr Cal 🇬🇧 🦁🏁 (@ska_qpr) reported from Taplow, England

    .@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK

  • johnoenglish John English (@johnoenglish) reported from Berkhamsted, England

    @virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2

  • johnoenglish John English (@johnoenglish) reported from Berkhamsted, England

    @virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...

  • mathers1981 Stephen Marshall (@mathers1981) reported from Reading, England

    @virginmedia absolute joke of a service. Try and leave them as they are having your pants down each month and it’s like trying to escape Alcatraz. Awful firm

  • benjamingardner Ben there done that (@benjamingardner) reported from Berkhamsted, England

    @virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.

  • joheritage Jo Heritage-Harris (@joheritage) reported from Chesham Bois, England

    Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.

  • anna_j_banana Anna Goodger (@anna_j_banana) reported from Hemel Hempstead, England

    @virginmedia I’ve been trying to call the past two evenings to cancel my new package and both evenings I get the message saying that you’re too busy and to call in the morning. Not handy for people working full time! I just wanted to make sure that you don’t charge me for it!

  • FrTedCrilly Mark Reilly (@FrTedCrilly) reported from Old Windsor, England

    @virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch

  • KernowPrincess Lynn Gower (@KernowPrincess) reported from Reading, England

    @virginmedia internet appears to be up and down for RG30 2QT

  • melvinabrose millie p RN RHV QN (@melvinabrose) reported from High Wycombe, England

    Virgin media just rubbish. Just so disappointed in a service that for the past 2 months has been rubbish. Worked all over the house and even in the garden for all the time we have been customers but now only working on one side of the house and not upstairs.

  • AndyRFCCharman Andy Charman #FBPE (@AndyRFCCharman) reported from Harefield, England

    .@virginmedia my wife has just had to spend 55 mins, been transferred 3 times & had to repeat story each time just to get refund of money wrongly charged after #VirginMobile account cancelled! Appalling customer ‘service’ #poorservice

  • HappyH1983 Happyh1983 (@HappyH1983) reported from Reading, England

    When you ring @virginmedia to discuss your current package... 1st guy ruder than rude... Asked to talk to disconnections and get the best customer service. Turns out there was a deal to be made. Very happy now.

  • aamer74 aamer habib (@aamer74) reported from Maidenhead, England

    @virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service

  • sarahgtaylor sarahgtaylor (@sarahgtaylor) reported from Hurley, England

    Virgin mobile customer service is laughable. Can only use online chat if you want to buy something. #virgin #virginmedia #customerserviceorcustomercontol

  • JoshGilpin Josh Gilpin (@JoshGilpin) reported from Reading, England

    @virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support

  • michaelwebborn Michael Webborn (@michaelwebborn) reported from Rickmansworth, England

    Very rarely do I actively warn people away from things, and maybe it is my bad experience, but beware @virginmedia internet. Difficult, takes far too long to install, others are just easier. Others have horror stories too. Fast internet yes, but the other aspects are not worth it

  • rebmit1 Tim Kirkby (@rebmit1) reported from Wendover, England

    @virginmedia extremely dissatisfied, disappointed with the customer service I have recevied today. I have had repeated issues with My WiFi, mitliple phone calls, two engineers and I still have a poor service. Customer services said today they cannot help. Brilliant... #fuming

  • BhaminiLynn Bhamini Lynn (@BhaminiLynn) reported from Slough, England

    @virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!

  • Spongeym Steve Malcolm (@Spongeym) reported from Chesham Bois, England

    @virginmedia Hi, had problems with the internet today in SL9, been told by your support team to restart the router, Tay didn’t work so was told it would be resolved by Monday... sorry not good enough! I’m an IT engineer that needs the internet!!

  • BillyWhufcCoyi2 Billy⚒⚒ (@BillyWhufcCoyi2) reported from Maple Cross, England

    20 mins on hold to @virginmedia I’m starting to see why I left this shit company now 🤬

  • mecompton74 Martin Compton (@mecompton74) reported from Maidenhead, England

    Can not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful

  • OutdoorDaveGB David Bruton (@OutdoorDaveGB) reported from Reading, England

    @AnnaCorderoy @virginmedia In my case it took about 2 months to get a reliable service restored.

  • Helenjaneslaw Helen Lawrence (@Helenjaneslaw) reported from Hemel Hempstead, England

    Unacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.

  • TariqKhanOne Tariq Khan (@TariqKhanOne) reported from Burnham, England

    Day by day service standards are decreasing for virgin. #virginmobile @virginmedia

  • mecompton74 Martin Compton (@mecompton74) reported from Maidenhead, England

    @virginmedia pathetic... entire service cancelled for six days without any notice... for repairs! 🤣 Awful company... @richardbranson you really need to be more careful about who gets to deliver franchised services under your Brand’s name. Truly awful... again!

  • Shakeel655 Shakeel (@Shakeel655) reported from Slough, England

    @virginmedia The connection isn't working properly,I have to restart hub 3 or 4 time of the day,so no anymore call to virgin support for internet because they say same just restart hub,waiting for finish my contract and move to other network

  • MATatBucks Martin Anthony Tett (@MATatBucks) reported from Amersham, England

    @virginmedia Also told that they don’t work on Sundays. I am very fed up. Terrible customer service.

  • MATatBucks Martin Anthony Tett (@MATatBucks) reported from Amersham, England

    @virginmedia It’s Sunday morning and still no router. This is terrible, terrible customer service

  • MATatBucks Martin Anthony Tett (@MATatBucks) reported from Amersham, England

    @virginmedia The webchat has been unavailable last night and today. I told them about this and they acknowledged it did not work. Yodel are useless. I am desperate for my router to enable my WiFi. Really poor service all round.

  • nigelwalsh Nigel Walsh 🛫🛬🏃 (@nigelwalsh) reported from Hemel Hempstead, England

    @virginmedia Yes thanks. Finally spoke to someone. I appreciate it’s probably not intentional. You have a great product that unfortunately is not backed up the same level of service

  • walshi01 Declan (@walshi01) reported from Marlow Bottom, England

    @virginmedia I will NOT cash the cheque and sum directed back to the account as I believe this is just a pro-rata amount due. Not compensation for lack of service or repayment of any kind

  • walshi01 Declan (@walshi01) reported from Marlow Bottom, England

    @virginmedia But yet, you cannot call me to discuss! I find the benefit of hiding behind a system laughable. Particularly as it is your company who cannot log complaints, log a cancellation or fix a long term problem from which you had 20+ calls over many months. I have a pic library of my tv

  • Loddonbrewery Loddon Brewery 🏉 🌹 (@Loddonbrewery) reported from Reading, England

    @virginmedia Not any more. There was an issue, all was meant to be fine at 6pm - but alas, here we are...

  • Loddonbrewery Loddon Brewery 🏉 🌹 (@Loddonbrewery) reported from Reading, England

    @virginmedia Broadband/TV down. Had a text from you saying all is working, but it's not.

  • studiofitz Robert Fitzmaurice (@studiofitz) reported from Reading, England

    @virginmedia No, which is why I went to the problem of contacting you.

  • studiofitz Robert Fitzmaurice (@studiofitz) reported from Reading, England

    @virginmedia Broadband issues not resolved RG1 despite app & text message to the contrary. Have run diagnostic test twice that does correctly report an active issue. Please clarify fix time.

  • nicmurrell Nic Murrell (@nicmurrell) reported from Slough, England

    @virginmedia surprise surprise, you’ve just set resolution date back a further 24 hours and status back to “an engineer is on the way”- oh, because I’m not on national radio

  • Rich_A_Steel Rich (@Rich_A_Steel) reported from Tring, England

    @virginmedia why can’t you get the upgrade billing right. Had £10 added to my monthly charge without knowing and sky channels as advertised not available. Customer services on the phone not helpful. Been with VM from the start, but feel it’s time to go elsewhere

  • TheAghaSays Omar Agha (@TheAghaSays) reported from Maidenhead, England

    Service down in Maidenhead on Xmas eve and day. It’s been up and down for weeks now. Very shoddy, no way of accessing any recordings for today. #terribleservice #virginmedia

  • OutdoorDaveGB David Bruton (@OutdoorDaveGB) reported from Reading, England

    @karunchandhok @SkySportF1 Can you persuade SKY to sell an F1 only upgrade for @virginmedia customers for a reasonable cost. I don't want Sky Sports as I would never watch any output other than F1!!!!

  • yuuki_with2us Yuuki Ohta (@yuuki_with2us) reported from Reading, England

    @virginmedia It has been a month since I submitted the complaint, and the team said they aim to respond within 7 days. I received a phonecall more than a week ago; this wasn't helpful and I told them to give me a written response. No news since. I sure hope I will hear from you soon.

  • yuuki_with2us Yuuki Ohta (@yuuki_with2us) reported from Reading, England

    @virginmedia Hi DA, no, I received an automated email from the resolution team acknowledging the receipt of my complaint, but that does not contain a reference number. (I wonder if one has been assigned.) That's the only written communication I have on this. It's odd, and unhelpful.

  • LynPaul6 Lyn Paul (@LynPaul6) reported from Slough, England

    The @virginmedia saga continues. Apparently they have 30 days to put it right before you can cancel your contract and the cut wire was ‘human error’ so WE HAVE TO PAY!!!

  • LynPaul6 Lyn Paul (@LynPaul6) reported from Slough, England

    AND if you don’t reconnect us @virginmedia @TomMockridgevm I will take this down every avenue I can and I will not let you get away with treating customers like this.

  • LynPaul6 Lyn Paul (@LynPaul6) reported from Slough, England

    So now @virginmedia are supposedly coming on Tuesday to reconnect... NOT MONDAY! Even after all our problems caused by them it’s still not urgent enough for them!! @TomMockridgevm

  • LynPaul6 Lyn Paul (@LynPaul6) reported from Slough, England

    Wish I’d known to copy in @MoneyTelegraph whilst I’ve been tweeting about how diabolical @virginmedia have been these last three days after THEY cut the cables!! We are@paying and have no service!

  • LynPaul6 Lyn Paul (@LynPaul6) reported from Slough, England

    Shame on you @virginmedia Shame on your Customer services and shame on Tom Mockridge, you’re all a disgrace!

  • LynPaul6 Lyn Paul (@LynPaul6) reported from Slough, England

    @virginmedia are supposed to be here between 8am and 12 this morning, obviously still waiting and I bet we will be all day!! I also bet they can’t fix it when they eventually decide to turn up! No word from the wonderful Tom Mockridge!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • HighlandManga HighlandManga (@HighlandManga) reported

    I don't think I've ever hated a company as much as I do Virgin Media. Everything about their 'customer service' rubs me the wrong way. They are rude, threatening and they make me feel stressed/anxious... Over. *******. WiFi. Sorry just needed a rant 😂

  • Eamonkeating88 Eamon Keating (@Eamonkeating88) reported

    @virginmedia Still waiting for my manager callback to discuss being signed up to a contract I knew nothing about! 2 hours the chap said at 10:30 yesterday morning! Top notch service here

  • das2112a David shore (@das2112a) reported

    @virginmedia WE DAMAND NINE MONTHS COMPENSATION FROM YOUR SHIT MORONIC USELESS PIECE OF SHIT COMPANY... SORT IT OUT

  • dcook227 David Cook (@dcook227) reported

    @richardbranson sad to see that @virginmedia not even bothered to respond to a complaint that’s caused a customer to leave.

  • das2112a David shore (@das2112a) reported

    @virginmedia JUST **** OFF VM. YOU GIVE US 9 MTHS SHIT NON WORKING SERVICE. TAKE 2 MTHS TO SEND RETURN BOXS FOR EQUIPMENT, WE RETURN. NOW YOU HAVE ****** NERVE TO SAY YOU CHARGING US £230 FOR NON RETURN. WELL **** YOU ALL GOT PROOF OF POSTAGE. I HOPE YOU SHITS GO BUST LIKE

  • louise_woodman Louise Woodman (@louise_woodman) reported from Oldham, England

    @virginmedia we’ve also got no catch up tv etc.. only live tv. Again since Saturday. Tried rebooting but this doesn’t help. No timescale given on the number you gave me and no texts sent to update.

  • jmbtweeting john b (@jmbtweeting) reported

    @MathewRochford @SkyHelpTeam @virginmedia Matthew - please consider that if you transfer to Sky they will hike your monthly payment up over £20 without telling you and then do the thick end of sod all to help you resolve the matter, even through you’ve been with them 25+ years. The grass ain’t always greener.

  • mcgrendo Iain (@mcgrendo) reported

    @virginmedia Hi it’s for virgin media services. It’s just too expensive for people who are not into tv much and never use the home phone

  • louise_woodman Louise Woodman (@louise_woodman) reported from Oldham, England

    @virginmedia I keep calling and it plays the same message saying you knows there’s a fault and you are trying to fix it. The same message since Saturday morning. It offers texts to update but I’ve had no texts even though I’ve put my number in each time I’ve called.

  • jackbaileyfilm Jack Bailey (@jackbaileyfilm) reported

    @virginmedia TG my brother, I’ve called up five times this month to cancel my account and been told it’s my own fault that I can’t cancel because I’m not the account holder, now I’m being charged for October. Help a boy out