Virgin Media Outage in High Wycombe, Buckinghamshire, England

@virginmedia I just dont think it's acceptable to hang up on your customers 3 times in a row this morning... all I want to do is cancel.

Really wish sky did good broadband. The level of service from @virginmedia is shocking

.@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK

@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2

@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...

@virginmedia absolute joke of a service. Try and leave them as they are having your pants down each month and it’s like trying to escape Alcatraz. Awful firm

@virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.

Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.

@virginmedia I’ve been trying to call the past two evenings to cancel my new package and both evenings I get the message saying that you’re too busy and to call in the morning. Not handy for people working full time! I just wanted to make sure that you don’t charge me for it!

@virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch

@virginmedia internet appears to be up and down for RG30 2QT

Virgin media just rubbish. Just so disappointed in a service that for the past 2 months has been rubbish. Worked all over the house and even in the garden for all the time we have been customers but now only working on one side of the house and not upstairs.

.@virginmedia my wife has just had to spend 55 mins, been transferred 3 times & had to repeat story each time just to get refund of money wrongly charged after #VirginMobile account cancelled! Appalling customer ‘service’ #poorservice

When you ring @virginmedia to discuss your current package... 1st guy ruder than rude... Asked to talk to disconnections and get the best customer service. Turns out there was a deal to be made. Very happy now.

@virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service

Virgin mobile customer service is laughable. Can only use online chat if you want to buy something. #virgin #virginmedia #customerserviceorcustomercontol

@virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support

Very rarely do I actively warn people away from things, and maybe it is my bad experience, but beware @virginmedia internet. Difficult, takes far too long to install, others are just easier. Others have horror stories too. Fast internet yes, but the other aspects are not worth it

@virginmedia extremely dissatisfied, disappointed with the customer service I have recevied today. I have had repeated issues with My WiFi, mitliple phone calls, two engineers and I still have a poor service. Customer services said today they cannot help. Brilliant... #fuming

@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!

@virginmedia Hi, had problems with the internet today in SL9, been told by your support team to restart the router, Tay didn’t work so was told it would be resolved by Monday... sorry not good enough! I’m an IT engineer that needs the internet!!

20 mins on hold to @virginmedia I’m starting to see why I left this shit company now 🤬

Can not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful

@AnnaCorderoy @virginmedia In my case it took about 2 months to get a reliable service restored.

Unacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.

Day by day service standards are decreasing for virgin. #virginmobile @virginmedia

@virginmedia pathetic... entire service cancelled for six days without any notice... for repairs! 🤣 Awful company... @richardbranson you really need to be more careful about who gets to deliver franchised services under your Brand’s name. Truly awful... again!

@virginmedia The connection isn't working properly,I have to restart hub 3 or 4 time of the day,so no anymore call to virgin support for internet because they say same just restart hub,waiting for finish my contract and move to other network

@virginmedia Also told that they don’t work on Sundays. I am very fed up. Terrible customer service.

@virginmedia It’s Sunday morning and still no router. This is terrible, terrible customer service

@virginmedia The webchat has been unavailable last night and today. I told them about this and they acknowledged it did not work. Yodel are useless. I am desperate for my router to enable my WiFi. Really poor service all round.

@virginmedia Yes thanks. Finally spoke to someone. I appreciate it’s probably not intentional. You have a great product that unfortunately is not backed up the same level of service

@virginmedia I will NOT cash the cheque and sum directed back to the account as I believe this is just a pro-rata amount due. Not compensation for lack of service or repayment of any kind

@virginmedia But yet, you cannot call me to discuss! I find the benefit of hiding behind a system laughable. Particularly as it is your company who cannot log complaints, log a cancellation or fix a long term problem from which you had 20+ calls over many months. I have a pic library of my tv

@virginmedia Not any more. There was an issue, all was meant to be fine at 6pm - but alas, here we are...

@virginmedia Broadband/TV down. Had a text from you saying all is working, but it's not.

@virginmedia No, which is why I went to the problem of contacting you.

@virginmedia Broadband issues not resolved RG1 despite app & text message to the contrary. Have run diagnostic test twice that does correctly report an active issue. Please clarify fix time.

@virginmedia surprise surprise, you’ve just set resolution date back a further 24 hours and status back to “an engineer is on the way”- oh, because I’m not on national radio

@virginmedia why can’t you get the upgrade billing right. Had £10 added to my monthly charge without knowing and sky channels as advertised not available. Customer services on the phone not helpful. Been with VM from the start, but feel it’s time to go elsewhere

Service down in Maidenhead on Xmas eve and day. It’s been up and down for weeks now. Very shoddy, no way of accessing any recordings for today. #terribleservice #virginmedia

@karunchandhok @SkySportF1 Can you persuade SKY to sell an F1 only upgrade for @virginmedia customers for a reasonable cost. I don't want Sky Sports as I would never watch any output other than F1!!!!

@virginmedia It has been a month since I submitted the complaint, and the team said they aim to respond within 7 days. I received a phonecall more than a week ago; this wasn't helpful and I told them to give me a written response. No news since. I sure hope I will hear from you soon.

@virginmedia Hi DA, no, I received an automated email from the resolution team acknowledging the receipt of my complaint, but that does not contain a reference number. (I wonder if one has been assigned.) That's the only written communication I have on this. It's odd, and unhelpful.

The @virginmedia saga continues. Apparently they have 30 days to put it right before you can cancel your contract and the cut wire was ‘human error’ so WE HAVE TO PAY!!!

AND if you don’t reconnect us @virginmedia @TomMockridgevm I will take this down every avenue I can and I will not let you get away with treating customers like this.

So now @virginmedia are supposedly coming on Tuesday to reconnect... NOT MONDAY! Even after all our problems caused by them it’s still not urgent enough for them!! @TomMockridgevm

Wish I’d known to copy in @MoneyTelegraph whilst I’ve been tweeting about how diabolical @virginmedia have been these last three days after THEY cut the cables!! We are@paying and have no service!

Shame on you @virginmedia Shame on your Customer services and shame on Tom Mockridge, you’re all a disgrace!

@virginmedia are supposed to be here between 8am and 12 this morning, obviously still waiting and I bet we will be all day!! I also bet they can’t fix it when they eventually decide to turn up! No word from the wonderful Tom Mockridge!

I don't think I've ever hated a company as much as I do Virgin Media. Everything about their 'customer service' rubs me the wrong way. They are rude, threatening and they make me feel stressed/anxious... Over. *******. WiFi. Sorry just needed a rant 😂

@virginmedia Still waiting for my manager callback to discuss being signed up to a contract I knew nothing about! 2 hours the chap said at 10:30 yesterday morning! Top notch service here

@virginmedia WE DAMAND NINE MONTHS COMPENSATION FROM YOUR SHIT MORONIC USELESS PIECE OF SHIT COMPANY... SORT IT OUT

@richardbranson sad to see that @virginmedia not even bothered to respond to a complaint that’s caused a customer to leave.

@virginmedia JUST **** OFF VM. YOU GIVE US 9 MTHS SHIT NON WORKING SERVICE. TAKE 2 MTHS TO SEND RETURN BOXS FOR EQUIPMENT, WE RETURN. NOW YOU HAVE ****** NERVE TO SAY YOU CHARGING US £230 FOR NON RETURN. WELL **** YOU ALL GOT PROOF OF POSTAGE. I HOPE YOU SHITS GO BUST LIKE

@virginmedia we’ve also got no catch up tv etc.. only live tv. Again since Saturday. Tried rebooting but this doesn’t help. No timescale given on the number you gave me and no texts sent to update.

@MathewRochford @SkyHelpTeam @virginmedia Matthew - please consider that if you transfer to Sky they will hike your monthly payment up over £20 without telling you and then do the thick end of sod all to help you resolve the matter, even through you’ve been with them 25+ years. The grass ain’t always greener.

@virginmedia Hi it’s for virgin media services. It’s just too expensive for people who are not into tv much and never use the home phone

@virginmedia I keep calling and it plays the same message saying you knows there’s a fault and you are trying to fix it. The same message since Saturday morning. It offers texts to update but I’ve had no texts even though I’ve put my number in each time I’ve called.

@virginmedia TG my brother, I’ve called up five times this month to cancel my account and been told it’s my own fault that I can’t cancel because I’m not the account holder, now I’m being charged for October. Help a boy out