Virgin Media outages and service status in Rickmansworth, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Rickmansworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rickmansworth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Rickmansworth, England
The most recent Virgin Media outage reports came from the following cities: Barnet, Hammersmith, Hatfield, Maidenhead, Slough, Wembley, Brent, Brent, Hayes, Chesham, Southall, Hounslow, St Albans, Stanmore, and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Barnet
|
Total Blackout | 1 hour ago |
|
Hammersmith
|
Wi-fi | 2 hours ago |
|
Hatfield
|
Internet | 2 hours ago |
|
Hammersmith
|
Total Blackout | 2 hours ago |
|
Hammersmith
|
Internet | 12 hours ago |
|
Maidenhead
|
Internet | 15 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Rickmansworth, England
Latest outage, problems and issue reports in Rickmansworth and nearby locations:
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!
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Jason Hier (@jasonhier) reported from Ealing, England@virginmedia Is service in London W13 working?
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia @mundaytom Not true. No response to complaint letter sent August and when we’ve rung “manager will call you in 3-5 days”. Been told that 3 times. Not one callback. Shambles.
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Umar 馬 ➡️ 🇨🇭 (@UF1902) reported from Hounslow, England@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.
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Andrew Wood (@andrewlwood) reported from Hounslow, England@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
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eamorugby (@HoarseRoar) reported from Slough, England@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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TinaReadingEditor (@TinaReading) reported from Chesham Bois, England@virginmedia No and that's the problem. I need it for my grandsons 😪😪😪😪😪
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Andrew Burdett (@andburd) reported from Maidenhead, EnglandHi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?
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jeanne smith (@jeannesmith1) reported from Hillingdon, England@virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Andrew Wood (@andrewlwood) reported from Hounslow, England@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Higgins (@frigginhiggins_) reported@HaileeBacardi @virginmedia I’m in a similar boat as you (no internet for 1 week, 3 days of work missed for the household, etc). Consider filing a complaint with Consumer Line (or your local equivalent). Virgin is going to try and have you file complaints internally so they can keep it on the long finger.
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Duncan Deaville (@DuncanDeaville) reported@virginmedia Maxit TV and M100 fibre bb + WiFi booster kit. Hub 3.0. The router and extender are not fit for purpose. A telephone agent pretty much admitted this when she mentioned new ‘mesh’ gear coming out. But said that would be as bad.
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Fiona Higgins (@frigginhiggins_) reported@mstorey2015 @virginmedia I’m in a similar boat as you (no internet for 1 week, 3 days of work missed for the household, etc). Consider filing a complaint with Consumer Line (or your local equivalent). Virgin is going to try and have you file complaints internally so they can keep it on the long finger.
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Hailee (@HaileeBacardi) reported@virginmedia I haven’t had my WiFi stay constant for more than 20 minutes for the last few days. This is a recurring problem.
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James Elliott (@jelliottlufc) reported@virginmedia I’ve never been given a date because nobody knows when it is going to be live. I just get passed between different departments.
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Tracy McLean (@mclean_tracy) reported@virginmedia I have already spoken to 3 people in your customer service department today and got knowhere
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Well That Escalated Quickly. (@NeilBowers15) reported@frigginhiggins_ @virginmedia @TSSNI Oh yeah... you can bet if I was to cancel my DD they'd soon come knocking on my door with the heavies.
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Craig Angus (@CraigAngus85) reported@frigginhiggins_ @virginmedia I've tried to use the online form again, but it seems to have closed the complaint already! It takes so much time to get anywhere with them on the phone it hardly seems worth it
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Fiona Higgins (@frigginhiggins_) reported@DuncanDeaville @VMO2News @virginmedia I’m in a similar boat as you (no internet for 1 week, 3 days of work missed for the household, etc). Consider filing a complaint with Consumer Line (or your local equivalent). Virgin is going to try and have you file complaints internally so they can keep it on the long finger.
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Frank Keegan (@KeeganBig) reportedI have often complained of poor customer service from @virginmedia it is therefore only right that I praise the excellent customer service provided by Jason. Many thanks.