Virgin Media Outage in Rickmansworth, Hertfordshire, England

@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work

@virginmedia All working now but customer service has been a nightmare

@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem

@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.

@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛

@virginmedia internet's been down all day. The support page page previously said there was an issue and would be fixed by 4pm , but now it says there is no issue. Post code is wd19 7ht. Please tell me when I will have internet / phone again.

@virginmedia my mum is trying to sort her mobile as she has a sim free phone and wants a bank sim to continue using her existing number in her new phone apparently your customer services were rude to her and put phone down on her

@virginmedia All devices, wired and wireless. Status tracker says no known issues, which is contrary to what service desk told me when I called last night. They said there's a "short term network issue".

@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!

@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.

@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care

@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer

@virginmedia Yeah all channels, checked service status already and its showing all is ok

@virginmedia absolutely appalling service recently like this customer

@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.

@virginmedia very disappointed in the service you are providing. I am being billed they bloody amount for the last few months where i have downgraded the bloody service.

@virginmedia This is more to the fact that your teams were ill advised about the products I have which then cut off our service, the time it takes to sort issues. With 3 V6 3 HD the big package not be classed as VIP when clients with basic receive that privilege is a joke! #compensation

@GavinJPoole @virginmedia I have been following your service nightmare with @virginmedia - I thought these experiences with them were a thing of the past, but clearly not!

@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

@virginmedia @Virgin unacceptable customer service yet again.. 30min wait to talk to someone and then get cut off because I'm asking to many questions...

I'm aware that many residents in #Hampton, #Whitton #Teddington who are Virgin Media customers may not have lost phone, broadband & TV service. I've been in touch with Virgin who say it's due to a third party cutting through a cable and they are working to resolve the issue.

@virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today

@virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.

@virginmedia I wouldn’t look forward to my response, it won’t be complimentary. You consistently give poor performance over wired connections and your customer service peps seem to neither care nor be in a position to do anything. I pay £46 per month for the privilege!

@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th

@adampowley @VirginMediaCorp They don't have any provision for anything that might be described as customer service let alone anything that would allow their customers to communicate with them #VirginMedia

@virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.

@virginmedia paying £26.95 for pay per view and it’s glitching and freezing every couple of seconds. I’ll be expecting money off my next bill, this is not the service I expect to receive for a ‘special event’ #RuizJoshua2 #boxing #virginmedia

@virginmedia I’m afraid I won’t be using your services starting 2020. Average quality, poor customer service, huge prices.

@virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.

@browndogbarnes Always had Virgin Media with no problems

@virginmedia absolutely shocking that a supposed valued customer has to now wait six weeks for a sizeable refund. #virginmedia #shocking #poorservice

Speaking to a human being is impossible. You are taking around the loop and then they hang up on you. You have to listen to this infuriating patronising voice for 10 minutes before being cut off. @virginmedia @BritishTelecom @richardbranson #badcustomerservice #virgin

@virginmedia Truly terrible customer service. Need to change my package, can’t do it online, long phone wait times & when I finally get through, so slow to get any info, then cut off. Think I’ll have to cancel & move elsewhere as it seems always to be this way with you. Hopeless!

@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣

@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.

@virginmedia very poor customer service asked to down grade service as no longer in contract after spending 30 mins. All done. Get an email nothing changed back in contract called back 40 mins on hold then agent hung up. Called back again office closed Very bad service.

@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!

@SkyHelpTeam that's on the Sky Sports App as a @virginmedia customer but they don't provide customer services obvs

@virginmedia why is it so difficult to speak to someone and then when you do it’s an impossible mission to get anything sorted - worst customer service I’ve seen in a while.

@virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach

@UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.

@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh

All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!

@virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home

@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!

To say I'm #frustrated with @virginmedia is an understatement. No TV, no service and no sign of it being fixed. More than 4 months and added expense for dodgy decisions. Grrrrr

@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.

30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service

@virginmedia After an hour and ten minutes. Utter rubbish. Very pleased I did not take your service and went with @BTGroup

@virginmedia Was not given any number for the complaint and not been able to log one since then.

@virginmedia I need to talk to someone regarding the bad experiences. Confirmed in writing that I would get the TV offer. Confirmed by a team manager but now being told that I am not eligible.

@Shadyneedshelp @virginmedia My WiFi is shit anyway jay I know how it feels 😂😂

@virginmedia Other issue is I was charged £20 extra and I was told I would not be charged this! That was a lie. Currently £20 down...

@virginmedia The guy I spoke with today didn’t let me as he didn’t know what “resolution” I would get out of this. I didn’t want to carry the conversation on with him! I made a compliant 3 months ago some one rang me back and said I will receive the contract in the post. Still not got this

@virginmedia been having problems with my broadband no signal upstairs 150mb in living room at most, each time I phone they send a signal and say have to monitor it for 48 hours can’t get an engineer as this happens Everytime I phone, router been put behind tv on floor maybe it

@virginmedia I've called Virgin 20 times, contacted you guys over your forums, and gone through chats with your Twitter team, you have never fixed my issues so what's the point xd

@virginmedia I get no help. You register a problem. Tests are run. Ring back if no solution and we will put you right throught. Yet you get put through t osomeone wh ohas no information. Can somebody ring me back to discuss. This is now a formal complaint. Please raise one accordingly.

@virginmedia Ironic how you quote from a contract that YOU have failed to uphold your side of the agreement, rendering it null and void. Just let me cancel without having to pay an extortionate amount of money for a service that frankly isnt worth half of that.

@virginmedia Thank you for your apology thats the first I have received in 4 months of being with you after around 20 phone calls. The contract is not the only issue maybe you should train your employees how to deal with customers