Virgin Media Outage Report in Rickmansworth, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rickmansworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rickmansworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 05: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Rickmansworth, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Hammersmith, Barnet, High Wycombe, Hounslow, Ealing, Southall, Harrow, Wembley, Uxbridge, Sudbury, Stanmore, Hemel Hempstead and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
TV | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rickmansworth, England
Latest outage, problems and issue reports in Rickmansworth and nearby locations:
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SUJIT KUMAR DAS
(@Chakradan) reported
from
London Colney, England
@virginmedia I would like to end my broadband, TV and Mobile contract. Could you please help, I tried to call the number few times but it doesn’t reach at the end. Please co-operate. Thanks. Sujit
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Craig R 🇹🇩🌹
(@craigr98_2016) reported
from
London Colney, England
@virginmedia I’m on a sim only deal with you recently taken it out, but looks like I have under estimated how much data I need is it possible to switch to a higher data plan? And then if not needed move back down?
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I have been complaint for the last 12 months and once again no action is it really that difficult to ask an engineer to fix your defective product beyond belief
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Good morning. Yes it’s an ongoing problem that isn’t going to go away on its own, it needs resolving please. I see that there is now a Hub 4 available, does that emit a stronger WiFi signal? And what about Booster Pods? I don’t live it a mansion, it’s just a normal 3 bed semi.
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Still no reply from @virginmedia over 8 hours after they promised they would call. Was told I would be called back at 12:00. It’s now 20:15. They seem to be oblivious to the very notion of customer service. #completefail
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Tech Zilla
(@TechZilla_) reported
from
Brentford, England
@virginmedia When I checked other sites like down detector it shows Virgin broadband is down all over london so how come you don’t know that?
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Tech Zilla
(@TechZilla_) reported
from
Brentford, England
@virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia absolute rubbish tried calling a get cut off raised a complaint and can’t even speak to some one £100 per month for crap service
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Morvarid
(@Morvaridp) reported
from
Barnet, England
@virginmedia @virginmedia will someone actually be able to help us or will we get the same service we’ve been getting from various people we’ve been talking to? I don’t know how else to escalate this anymore!!! It’s taken so much of our time and added stress ...
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Torbaf
(@JunaidJuned86) reported
from
Harrow Weald, England
@virginmedia I purchased a 1 day WiFi pass to use on the underground. It doesn’t seem to work and when I phone customer service they don’t know how it operates. Can you help me with this or refund me my money? #virginemediawifipass #tfl #freewifi
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia Thank you but I just want my service to work reliably. I’m tired of chasing people & being given the run around. I can’t spend hours on the phone everyday to achieve nothing. I just want what I pay a lot of money for every month.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Already done that 4 times and got nowhere. I need someone who can help to actually call back as promised.
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.
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MOMO
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I’m on M600 Fibre Broadband. On my account it says ‘our broadband doesn’t get quicker than this. You’re on our top tier broadband!’ If I got a Hub 4 and 1gb broadband, would that guarantee a stronger and faster WiFi network?
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Morvarid
(@Morvaridp) reported
from
Barnet, England
@virginmedia We signed a new contract and we were meant to have internet connection by Monday/Tuesday. We still don’t! We called then on Wednesday and they said they call back. They never did. We called yesterday. They said they’ll look into it. Nothing yet!!
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi I’m waiting for an engineer to come & look@at my router/WiFi connection but they’ve not turned up. Can you help please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yvonne Skelly
(@YvonneSkelly1) reported
@virginmedia I'm sim won't allow me to connect to any other network
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Patrick O'Gallagher
(@PaddyJoe1977) reported
@virginmedia The service I am paying for has not been provided to me for over a week now. I have had to work at alternative places to do my work. Other customers have received a £20 credit on their bill as a good will gesture for the inconvenience. I would expect some sort of compensation.
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Cathal Byrne
(@cathalsbyrne) reported
@VirginMediaIE As a loyal customer of Virgin Media why do you charge me over 30% more than a new customer???? #nocustomerloyalty
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Leigh Brewster 🏴
(@Brewy15) reported
@virginmedia WiFi down for 5 days because of signal, had to use about 30gb of my phone data, only just fixed as engineers took ages to come out, not overly impressed
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Fabian Odu
(@fabian_odu) reported
@virginmedia This is getting embarrassing now, I have lost count of how many times I have experienced outage in the past couple of weeks. Service is down again.
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Jamie Saunders
(@Jamiensurrey) reported
@Ofcom what is @virginmedia ‘s corporate responsibility for providing services we pay for. We have total loss of service for a week and engineers have missed 3 consecutive appointments to fix the line into our property. Thanks
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MDR
(@ManeDavila) reported
@virginmedia Yes I'm able. I bought a Mobile / SIM system online. I got an email confirmation that you received the order - on July the 27th -- I haven't received my product. I want to know why not or what is missing.... my customer account is 723434
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Paul Dreczko #FBPE 🇵🇱 🇪🇺
(@Paul_D1963) reported
Phoned #virginmedia again and the man who answered sounded like he was in bed and half asleep. Again told me their systems were down when I mentioned I want to either renegotiate or leave. Had enough of being messed around so registered a complaint with Ofcom. @virginmedia
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Anthony Bully
(@AnthonyBully1) reported
@spinksy_afc @virginmedia I’m having same problem?
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Paul Dreczko #FBPE 🇵🇱 🇪🇺
(@Paul_D1963) reported
@virginmedia Why don't Virgin allow loyal customers chose best deals online? Seems the cheapest deals are only available to new customers. What is the point of #VirginMedia having a website if I have to phone the company who only mention the system is down when I say I want a cheaper deal