Virgin Media

Virgin Media Outage Report in Woolhampton, West Berkshire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Woolhampton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woolhampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Woolhampton, West Berkshire, England 06/02/2025 06:40

June 02: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Woolhampton, West Berkshire, England

The most recent Virgin Media outage reports came from the following cities: Reading, Basingstoke and Newbury.

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City Problem Type Report Time
United KingdomReading Internet
United KingdomReading Internet
United KingdomReading Internet
United KingdomReading Internet
United KingdomReading Internet
United KingdomReading Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Woolhampton, England

Latest outage, problems and issue reports in Woolhampton and nearby locations:

  • HaiderAlRekabi Haider Al-Rekabi (@HaiderAlRekabi) reported from Reading, England

    @virginmedia and any chance someone replying to my message via app? I waiting for 50 minutes now. I have broadband down since 18:00 RG2.

  • kirsten_willis Kirsten Willis BEM (@kirsten_willis) reported from Reading, England

    @virginmedia what is so difficult about customer service these days? Spent the last 4 days going through the repetitive process of checking out WiFi connection, eventually got a number to call TL get cut off after a 30 min wait! Not impressed!

  • BobBeveridge1 Bob Beveridge (@BobBeveridge1) reported from Reading, England

    @virginmedia Yes I have explained all this before. Is there any point? My recent issue was with the pathetic final letter, now combined with the fact that your system is so poor you know nothing about this. Totally poor customer experience.

  • samtomkins samtomkins (@samtomkins) reported from Henley-on-Thames, England

    @virginmedia how do I speak to someone about my mobile phone. I haven’t been able to swap my sim as my sim port is broken, so today you have cut me off, despite me still paying bills!!!

  • djmessyxjessy Jessica Boshier (@djmessyxjessy) reported from Reading, England

    @virginmedia why do we keep getting cut off from your help line when you’re saying your going to block my mums phone. Answer!!!!

  • safdar Safdar Mustafa (@safdar) reported from Reading, England

    @virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?

  • bmm1979 Becky (@bmm1979) reported from Reading, England

    @virginmedia hi, I’m trying to contact you regarding a mobile phone contract I wish to cancel, but can’t get through by phone and the chat function won’t pick up my problem

  • timofnewbury Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS (@timofnewbury) reported from Newbury, England

    Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia

  • AfroChuck87 Dan 🇪🇺 #TitanUp (@AfroChuck87) reported from Basingstoke, England

    . Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia

  • djmessyxjessy Jessica Boshier (@djmessyxjessy) reported from Reading, England

    @virginmedia why do you keep hanging up on your help line thatwere on hold for, for 30 minutes a time. Answer and help

  • timmorgan Tim Morgan (@timmorgan) reported from Reading, England

    @virginmedia what's the best department to get My Virgin Media support? I am a customer and it won't let me register an account using my email address although my bill is sent to the same email.

  • LisaMarieHeenan Lisa-Marie Cuthbertson (@LisaMarieHeenan) reported from Reading, England

    Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?

  • richcon98 Richard Conway (@richcon98) reported from Thatcham, England

    @virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!

  • Boanz62 Martin S (@Boanz62) reported from Reading, England

    @barrowboy78 @virginmedia Couldn’t stream a film last night as broadband was sooooo slow! It’s rubbish really.

  • OutdoorDaveGB David Bruton (@OutdoorDaveGB) reported from Reading, England

    @GBRChris_A @virginmedia Not good! Unfortunately my experience of their Customer Service/Technical support when required a couple of years ago was frankly lamentable. Lots of promises absolutely zero action/solutions

  • skearney7 Stuart Kearney (@skearney7) reported from Basingstoke, England

    @virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated

  • OutdoorDaveGB David Bruton (@OutdoorDaveGB) reported from Reading, England

    @PhelanHill @bt_uk @virginmedia If it works it's brilliant but if it doesn't @virginmedia 's Customer Service is woeful in my experience (and @GBRChris_A 's) Currently even with all the people working at home it is good @ 200 Mbps !

  • HaiderAlRekabi Haider Al-Rekabi (@HaiderAlRekabi) reported from Reading, England

    @virginmedia stop calling me and try to sell me something i already have with you. I think your trying too hard. I already have the full package for tv that i don't use, highest available Broadband. never use the landline and 4 Sim accounts. and still. You want to zell me more!

  • gooner64 arsenal (@gooner64) reported from Basingstoke, England

    @virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡

  • rfc_1871 Marvellous Meite 🇨🇮 (@rfc_1871) reported from Reading, England

    @virginmedia get your shit together ffs

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mich121011 Michele (@mich121011) reported

    @virginmedia I’m ringing them this morning, just needed to get prices from SKY, Freesat etc... to find out my options. I’ve been a customer for 15 years but the prices now are too much :(

  • cosmicgirlie Jay Émme, BA (Hons), MA (Dist) (@cosmicgirlie) reported

    So. @virginmedia Couldn't guarantee any service. Switched to @bt_uk, their engineer screwed us over with false info about line-faults. The Smalls are now using my phone as a HotSpot to get their school work done, whilst BT left us with a WiFi dongle for a week. W. T. A. F.

  • sianbasically sian 🦋 (@sianbasically) reported

    @virginmedia But the issue is that we can’t get through at all. We’ve been trying to contact you for 2 months regarding our issues. Our entire broadband is down in our area again. Really cannot wait to move to @sky

  • tomwtn neck or nothing (@tomwtn) reported

    @virginmedia internet issues in south london? i can’t run diagnostics on your new hub apparently (why?!), and the last speed test i did was running at a download speed of 0.01MB per second. have restarted. there doesn’t seem to be any other easy way to get in touch with you.

  • shawnahill93 Shawna Hill (@shawnahill93) reported

    @virginmedia 17 hours later, the “quick” installation kit still not working. 3 hours on the phone to 9 different virgin workers in total since 6pm last night. For such a large “reputable” company it really has been quite painful.

  • DonalLangan Don Langan (@DonalLangan) reported

    @StuartHoward1 @virginmedia In same area N10, looks virgin specific I can't get on Virgin media website but can get onto other websites? But very slow...

  • GordonSpringate Gordon Springate (@GordonSpringate) reported

    @virginmedia Thank you for replying. Unfortunately the advice you provide I have now received on five separate occasions. I just get referred to prescriptive messages. Please can I be contacted. Also, my two complaints still need a response and resolution. Have a nice day

  • lilypearsonxx lil (@lilypearsonxx) reported

    @virginmedia why does your internet never work?? 'fastest and most reliable wifi ever' my arse

  • efcautographs kev (@efcautographs) reported

    @virginmedia Due to the technical nature of the problem maybe a member of your team could call and arrange a engineer to come and fix the fault like a reputable company would

  • PhilippaKnipe Philippa Knipe (@PhilippaKnipe) reported

    @virginmedia you let me purchase a broadband contract and AFTER confirmation tell me that external works including drilling walls and digging up ground will need to happen? Extremely poor service. I can’t go ahead.