Virgin Media Outage Report in Woolhampton, West Berkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Woolhampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woolhampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 27: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Woolhampton, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Basingstoke and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
||
| Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Total Blackout | |
| Reading |
Wi-fi | |
| Reading |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Woolhampton, England
Latest outage, problems and issue reports in Woolhampton and nearby locations:
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Becky
(@bmm1979) reported
from
Reading, England
@virginmedia hi, I’m trying to contact you regarding a mobile phone contract I wish to cancel, but can’t get through by phone and the chat function won’t pick up my problem
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia stop calling me and try to sell me something i already have with you. I think your trying too hard. I already have the full package for tv that i don't use, highest available Broadband. never use the landline and 4 Sim accounts. and still. You want to zell me more!
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Jessica Boshier
(@djmessyxjessy) reported
from
Reading, England
@virginmedia why do you keep hanging up on your help line thatwere on hold for, for 30 minutes a time. Answer and help
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Jessica Boshier
(@djmessyxjessy) reported
from
Reading, England
@virginmedia why do we keep getting cut off from your help line when you’re saying your going to block my mums phone. Answer!!!!
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samtomkins
(@samtomkins) reported
from
Henley-on-Thames, England
@virginmedia how do I speak to someone about my mobile phone. I haven’t been able to swap my sim as my sim port is broken, so today you have cut me off, despite me still paying bills!!!
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Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?
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Tim Morgan
(@timmorgan) reported
from
Reading, England
@virginmedia what's the best department to get My Virgin Media support? I am a customer and it won't let me register an account using my email address although my bill is sent to the same email.
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Please can you help me to terminate my contract and service with you since it’s unbearable and unprofessional when I’m having work meetings to constantly get disconnected? It’s impossible to speak to a Virgin support human too so I’m left with no choice. Please help me on this.
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Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia and any chance someone replying to my message via app? I waiting for 50 minutes now. I have broadband down since 18:00 RG2.
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Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
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Kirsten Willis BEM
(@kirsten_willis) reported
from
Reading, England
@virginmedia what is so difficult about customer service these days? Spent the last 4 days going through the repetitive process of checking out WiFi connection, eventually got a number to call TL get cut off after a 30 min wait! Not impressed!
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Yes I have explained all this before. Is there any point? My recent issue was with the pathetic final letter, now combined with the fact that your system is so poor you know nothing about this. Totally poor customer experience.
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No I’ve heard nothing back till now I’m afraid and still get issues. Can you help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Orla Harrington-Browne
(@orlabrowne) reported
@virginmedia This is absolutely rubbish. How do I cancel this service? I want to cancel it now!
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Matt Jones
(@StreetTripleMat) reported
@virginmedia I can get the same broadband speed with Sky for £20 cheaper. Surely as an existing customer you can offer the same or nearly match it please?
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Hilary Stiffin
(@Hil0504) reported
I'm getting daily messages from @virginmedia asking for Support Verification for my virgin account with a link to follow. I'm assuming it's spam, as it's coming from strange email addresses..
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Terry Hill
(@TerryHill123) reported
@virginmedia broadband services are down in my area and they make it very difficult to talk to a real person. There are 2 people in the household who are unable to work at the moment because of this and are not being paid. Will we get compensation for this?
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Greg
(@gregofallgregs) reported
@virginmedia The technical team didn’t help. I’ve requested a dongle and they’ve sent out a 3GB on data limited one. How is that going to replace unlimited 350Mb download internet. The next available call out is 10th May and you’ve leaked my numbers to scammers
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SJL
(@Sam_Leslie7) reported
@virginmedia It’s running on the latest software available and doesn’t have any issues with sky sports/iPlayer/prime/YouTube etc.
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LDH Marketing
(@LDHMarketing) reported
@virginmedia Not yet. I thought Twitter might flush out whether this is a known wider/national issue as I doubt if it's specific to me.
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Billion Dollar Brain
(@harryhpalmer) reported
@philcowley2 @virginmedia They should have set up a redirect on the old email link. The old homepage had the email link on it, why hide it on the MyVM page? Poor UX. Not very well thought out, at all, IMO.
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kimberley sands
(@kimberleysands3) reported
@virginmedia @BrfcJimbo23 Virgin media I am still waiting for a manager to call me back this is the 4th time I have been promised Ive been a loyal customer for years yet when I decide to cancel you continue to take my money £400 don’t disconnect me and try and charge me for the equipment
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californiagirl1994
(@careysgirl50) reported
@virginmedia Just talked to someone on the phone and because I’m online at this moment the usual thing wait 24 hours then if having same issue call back it’s like going round in circles 🙁