Virgin Media Outage Report in Woolhampton, West Berkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Woolhampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woolhampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Woolhampton, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Tadley and Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Tadley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Woolhampton, England
Latest outage, problems and issue reports in Woolhampton and nearby locations:
-
John Mitchell
(@LordConnaught) reported
from
Reading, England
Day 4 of trying to get hold of @virginmedia technical support. Quite incredibly I just got a phone call from their marketing team trying to offer me deals. I said I didn't want any deals, I just want my Tivo box replaced as its broken. The woman hung up on me. Disgraceful.
-
Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
-
quentin gunderson
(@join_the_Que) reported
from
Reading, England
@virginmedia is almost harder to leave than the EU! 3 days, 5 calls (4 hang ups!) Several wasted hours online.
-
Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No I’ve heard nothing back till now I’m afraid and still get issues. Can you help?
-
John Mitchell
(@LordConnaught) reported
from
Reading, England
@virginmedia day three of sitting listening to your hold music unable to speak to anyone. My Tivo has gone pop. Any chance you can help please?
-
Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?
-
Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
-
Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
-
Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
-
Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Yes I have explained all this before. Is there any point? My recent issue was with the pathetic final letter, now combined with the fact that your system is so poor you know nothing about this. Totally poor customer experience.
-
Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?
-
Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
-
Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
-
Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia and any chance someone replying to my message via app? I waiting for 50 minutes now. I have broadband down since 18:00 RG2.
-
Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia stop calling me and try to sell me something i already have with you. I think your trying too hard. I already have the full package for tv that i don't use, highest available Broadband. never use the landline and 4 Sim accounts. and still. You want to zell me more!
-
Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Very poor service today - internet cut out at least three times, during separate on-line meetings -once at 9.50, once late morning, once mid afternoon. What was going wrong ? RG4 Area31
-
Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
-
Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Please can you help me to terminate my contract and service with you since it’s unbearable and unprofessional when I’m having work meetings to constantly get disconnected? It’s impossible to speak to a Virgin support human too so I’m left with no choice. Please help me on this.
-
Tim Morgan
(@timmorgan) reported
from
Reading, England
@virginmedia what's the best department to get My Virgin Media support? I am a customer and it won't let me register an account using my email address although my bill is sent to the same email.
-
Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Martin Steele
(@MartinSteele_) reported
After speaking off and on for 3 hours with @virginmedia and being hung up on 5 times they tell me to cancel I need to ring back on Monday!!!! 🤬🤬🤬🤬
-
Andrew P
(@WriterPeck) reported
@virginmedia What’s your kpi for service reliability to domestic customers?
-
stella newman & also vicky zimmerman...
(@stellanewman) reported
@virginmedia Resolution in the inconsistencies in my nearly four hours worth of phone calls to your customer service line today - somewhat not suited to this medium, and could I actually speak to a human about this on the phone who can take charge of the issue please or is that not possible?
-
Scott McDonald
(@scottmcd10) reported
@virginmedia Trying to logon to the Virgin tv go website on my mac and getting a sign in failure, before even submitting the details. Any ideas?
-
Rhymes With Daft
(@MaFt) reported
@totalkharnage @virginmedia God, don't get me started on that awful excuse for a company. Although happy to rant about them and how they assisted a guy in Manchester to do ID fraud on my dad and actively refused to do anything when when they were alerted to how it was happening (and 100% their problem)
-
Dennis Woodhouse
(@dwoodhouse1) reported
@virginmedia @SteveReedMP what are you doing about the chronic bad state of Virgin media cabinets in Croydon and the difficulty of trying to report and Track repairs to cabinets in Croydon north and nationally why don’t they have online way to do it easily they are a internet company
-
Rodney Pounder
(@PounderRodney) reported
@virginmedia Whilst I admit your various staff have listened no tangible recompense is forthcoming. I will make a formal complaint as I am aghast at my customer journey, will you sit on your hands or do something in this matter?
-
Kieran Ashton🏴🇧🇪
(@kieran_ashton1) reported
**** virgin media all my homies hate virgin media
-
Adam Elphick
(@AdamElphick) reported
@virginmedia Just got new Hub 4 & 1GB service. Loving the speed but why is the Hub 4 software STILL BUGGY? You can't change device names properly on the home screen - only the top row devices! Come on Virgin sort this bug out! It's clearly just a UI issue.
-
Kelly Rowland
(@Kel2379) reported
@virginmedia absolutely disgusted with the service we are receiving from Virgin media. Lost at least 2 whole days of tv & internet last week resulting in me missing my kids being on tv & lost of work earnings now another 2 days of nothing, with no fix time. Not good enough