Virgin Media Outage Report in Woolhampton, West Berkshire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Woolhampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woolhampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (44%)
-
TV (22%)
-
Wi-fi (13%)
-
Total Blackout (13%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Woolhampton, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, Reading and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Wi-fi | |
| Reading |
Internet | |
| Reading |
TV | |
| Reading |
TV | |
| Reading |
TV | |
| Reading |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Woolhampton, England
Latest outage, problems and issue reports in Woolhampton and nearby locations:
-
Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
-
Kirsten Willis BEM
(@kirsten_willis) reported
from
Reading, England
@virginmedia what is so difficult about customer service these days? Spent the last 4 days going through the repetitive process of checking out WiFi connection, eventually got a number to call TL get cut off after a 30 min wait! Not impressed!
-
Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
-
arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
-
Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Yes I have explained all this before. Is there any point? My recent issue was with the pathetic final letter, now combined with the fact that your system is so poor you know nothing about this. Totally poor customer experience.
-
David Bruton
(@OutdoorDaveGB) reported
from
Reading, England
@PhelanHill @bt_uk @virginmedia If it works it's brilliant but if it doesn't @virginmedia 's Customer Service is woeful in my experience (and @GBRChris_A 's) Currently even with all the people working at home it is good @ 200 Mbps !
-
Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia stop calling me and try to sell me something i already have with you. I think your trying too hard. I already have the full package for tv that i don't use, highest available Broadband. never use the landline and 4 Sim accounts. and still. You want to zell me more!
-
samtomkins
(@samtomkins) reported
from
Henley-on-Thames, England
@virginmedia how do I speak to someone about my mobile phone. I haven’t been able to swap my sim as my sim port is broken, so today you have cut me off, despite me still paying bills!!!
-
Carys Green
(@AV_Carys) reported
from
Reading, England
Feeling a tad disgruntled with @virginmedia I had to go into office today even though got tonsillitis as no broadband at home 😤 been two days now and trying to get hold of virginmedia impossible! Limited TV service I can live with but need broadband to work!
-
Jessica Boshier
(@djmessyxjessy) reported
from
Reading, England
@virginmedia why do we keep getting cut off from your help line when you’re saying your going to block my mums phone. Answer!!!!
-
Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
-
Becky
(@bmm1979) reported
from
Reading, England
@virginmedia hi, I’m trying to contact you regarding a mobile phone contract I wish to cancel, but can’t get through by phone and the chat function won’t pick up my problem
-
Marvellous Meite 🇨🇮
(@rfc_1871) reported
from
Reading, England
@virginmedia get your shit together ffs
-
Lisa-Marie Cuthbertson
(@LisaMarieHeenan) reported
from
Reading, England
Hi @virginmedia can you please check service RG31 as all services are down, the online check confirms the status is down but only option is book an engineer for Tuesday, does that mean I can expect no TV or Internet until then?
-
David Bruton
(@OutdoorDaveGB) reported
from
Reading, England
@GBRChris_A @virginmedia Not good! Unfortunately my experience of their Customer Service/Technical support when required a couple of years ago was frankly lamentable. Lots of promises absolutely zero action/solutions
-
Tim Morgan
(@timmorgan) reported
from
Reading, England
@virginmedia what's the best department to get My Virgin Media support? I am a customer and it won't let me register an account using my email address although my bill is sent to the same email.
-
Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
-
Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia My WIFI is unbearable and affects my day of online meetings. I’ve done the usual troubleshooting and have your app too. Calling your support is useless and I can’t get through to a human. What do I need to do to resolve my issues? Message your CEO?
-
Jessica Boshier
(@djmessyxjessy) reported
from
Reading, England
@virginmedia why do you keep hanging up on your help line thatwere on hold for, for 30 minutes a time. Answer and help
-
Haider Al-Rekabi
(@HaiderAlRekabi) reported
from
Reading, England
@virginmedia and any chance someone replying to my message via app? I waiting for 50 minutes now. I have broadband down since 18:00 RG2.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Garry Voss
(@gwfvrowell) reported
@virginmedia The quality (or lack of) my broadband, ive lodged complaints but no one ever gets back to me with updates. There has been an outage in my area since January thst I'm told cannot be fixed until late March so why am I still paying for a service that is not as advertised
-
rachel wakefield
(@rachywakey) reported
@virginmedia Yes, this is the second time you've said that. You didn't cancel today, you just didn't turn up and my husband didn't work today so he could be here. If you'd cancelled he could have worked. It's hard to believe you'll sort this out as you keep repeating the same behaviour.
-
Kimm89📚
(@Kimm897) reported
@virginmedia it's totally unacceptable to treat your own customers in this way, empty promises of call backs, cheques being sent, managers will call. None of which have happened. I'm now on the phone on hold and already having palpitations dealing with you guys.
-
@RetroNerd
(@ARetroNerd) reported
Must have spent days in total mainly on hold with @virginmedia over lack of broadband service. Decided to cancel and they phone straight beck and offer £40. Thanks but no thanks.
-
Luke
(@lukejonrss) reported
@virginmedia hey! Why is our internet absolutely woeful. Genuinely don’t think I’ve ever had internet which is as inconsistent and slow as this is...
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"
-
Sarah Louise
(@sarah_lou68) reported
@virginmedia It’s simply abdication of responsibility to your customers - pure and simple!!! There is no excuse for provide such a dreadful customer experience - none at all!!
-
D93
(@D9316232903) reported
@virginmedia In section 3 where it says 'we always look into every complaint' is that actually a thing or is it just something you need to write?
-
Matt Dickinson
(@mattd1981) reported
@virginmedia Had plenty of calls and nobody seems to want to help. Logged a complaint 7 weeks ago and nobody been in touch. Apparently you have 8 weeks to sort, so you have until next Friday to call me. Otherwise @ofcom and the @TheFCA will be contacted. And my solicitor.
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved