Virgin Media Outage Report in Newbury, West Berkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newbury, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
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| Basingstoke |
Total Blackout | |
| Basingstoke |
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| Basingstoke |
Wi-fi | |
| Newbury |
Internet | |
| Basingstoke |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Total Tropic Karen 🌴
(@TropicKarenB) reported
from
Newbury, England
@virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down
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faye harland
(@fayeharland) reported
from
Woolhampton, England
@virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?
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Kieran Davey
(@KieranDavey1) reported
from
Basingstoke, England
@virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks
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The Big Gay Review
(@thebiggayreview) reported
from
Basingstoke, England
WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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Cathy Alexander
(@CathyTVNews) reported
from
Thatcham, England
What's the problem @virginmedia ? No broadband all day in RG18. Work day wasted. Your signal check says "problems" but no updates. Can't get thro to customer service.
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Katy Blay
(@littlekatyb) reported
from
Basingstoke, England
@virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Al Peacock
(@awpeacock) reported
@virginmedia Trust me, we will be complaining in every way possible. Especially now I've just spoken to the council and you promised them you'd be out to fix it within four hours yesterday. Still no sign today though... They cannot finish their job until you complete your work.
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markrmifsud
(@markrmifsud) reported
@virginmedia @halligan_joe Mine has been off since last night circa 20:30 and eta for fix still says 16:00
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Pluto is a planet
(@cheeeztoast) reported
@virginmedia broadband is down in the KY11 area and you're really cheeky charging for technician visits when this is a you problem
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𝙳𝚘𝚕𝚕𝚢𝚁𝚘𝚌𝚑𝚎🍑🟥⚤ #DisabledNotDisposable
(@DollyRoche) reported
@virginmedia whys your Internet down🙄 no warning of maintenance, can't access your website/my account, I want money back for the downdays
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Ephemerasattic 😷🇪🇺#FBPE
(@ephemerasattic) reported
@virginmedia So I’ve been sold a SIM that won’t work in my sons iPad and still no broadband! Do the decent thing @virginmedia and supply a mobile hub for my son until you fix the broadband. It’s the very least you can do.
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mark swift
(@markswift1) reported
@virginmedia Nothing,Most neighbours are down too,ill try later...Thx
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Cettina norton
(@norton_cettina) reported
@virginmedia well your what's app is pretty useless I get connected to someone she says she's going to help me and suddenly goes dead and I hear nothing from her. You chase us if we don't answer you straight away or cut us off
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Jaclyn I❤️ 🇺🇦 Respect to The Queen
(@Jacsiss) reported
@virginmedia Good morning, we have an engineer coming out this morning. The router is the problem, it keeps deciding to update or something silly. All day again from about 10 yesterday! I have checked everything, not my first rodeo. Thanks.
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nadia
(@crimjnalminds) reported
@virginmedia I need help signing into my emails, keeps saying password not recognised when it’s the right one
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Ephemerasattic 😷🇪🇺#FBPE
(@ephemerasattic) reported
@virginmedia I am not ringing again to be disconnected after 40 mins or using WhatsApp as it is just fobbing me off! I am wasting time and money and not getting the service you promised. Does 25 years of loyalty mean nothing!