Virgin Media Outage Report in Newbury, West Berkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newbury, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Hungerford.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Total Blackout | |
| Basingstoke |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Kieran Davey
(@KieranDavey1) reported
from
Basingstoke, England
@virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Willan
(@adamwillan) reported
@virginmedia customer service is beyond a joke, I moved house 6 weeks ago and still no Internet. Every day I call get told tomorrow and just get passed around the inept call centre
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Stevie Okoro
(@health_economic) reported
@virginmedia I have been overcharged for the last 7 months. I keep being told credit will be applied. It has not. I was told today I would receive a callback. Low and behold no callback. I would like my complaint immediately escalated. I'm happy to give my account details for investigation
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GGMan
(@1stggman) reported
I looked at Openreach to website to see if August is the earliest for installation and if True, I will need to cancel contract and stay with Virgin Media 1GB services. Only switched due to it being cheaper and having double upload speeds. Can I contact Openreach directly myself?
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SkeletonSyskey 🇬🇧
(@SSyskey) reported
@wilmonkey24 I have had no TV Internet or phone for 2 weeks now. @virginmedia has done nothing to keep me informed and the only way I know what is going on is from a neighbour who uses the same service. There will be no uploads or livestreams until the issue is resolved.
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Jason mead
(@Jaymead109) reported
@virginmedia You can go **** yourself you stupid piece of ****. This is the 3rd time in 5 months of my internet getting issues and you just cant help but **** us over can you. You honestly wouldnt think vigin ******* media would **** anyone guess not.
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IDIC
(@CharlieIDIC) reported
@virginmedia Nope they don’t care and I don’t qualify because apparently taking the internet down in the middle of doing your degree work every night doesn’t count because it’s not a continuous outage but it stops me working and kicks me out of systems
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Simon B
(@cannonfodder16) reported
@virginmedia I have the issue yet I'm supposed to do all the leg work? How about you contact me with a solution before I follow protocol, I suppose you think it's an empty threat but I will go to the ombudsman and I will have time to do so as you've invested time to stiff me
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Jason mead
(@Jaymead109) reported
@virginmedia thanks a lot now im back to having no internet again and being forced to use my mobile data because you are so stupid you cannot jeep a service running at all ******* idiot
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Alastair Milne
(@maestromilne) reported
@virginmedia we’ve been without broadband for +72 hours. You service desk have no idea what the problem is or when it will be resolved and your web team have sent x8 updates initially telling me your engineer was on site and subsequently they’re on the way. Am I wfh tomorrow?
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Oh What Now
(@OhWhatN0W) reported
@virginmedia Seems your checks don’t check very well. Still have robot voices, still have sound cutting out, still have **** slow broadband. Your checks say all is well, I can only conclude that a rubbish service service is normal service?