Virgin Media

Virgin Media Outage Report in Newbury, West Berkshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newbury, West Berkshire, England 09/27/2025 02:55

September 27: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newbury, West Berkshire, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke and Newbury.

Loading map, please wait...
City Problem Type Report Time
United KingdomBasingstoke Wi-fi
United KingdomNewbury Total Blackout
United KingdomBasingstoke Wi-fi
United KingdomBasingstoke TV
United KingdomBasingstoke TV
United KingdomBasingstoke TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

  • drewy__ Jez (@drewy__) reported from Whitchurch, England

    @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!

  • pBullox Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...

  • jim_millen Jim Millen (@jim_millen) reported from Thatcham, England

    Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...

  • annabelouisa Annabel Z (@annabelouisa) reported from Basingstoke, England

    @virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions

  • i96jms Jane (@i96jms) reported from Basingstoke, England

    @virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.

  • AfroChuck87 Dan 🇪🇺 #TitanUp (@AfroChuck87) reported from Basingstoke, England

    . Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia

  • pBullox Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.

  • SparkleEyedGirl Nicola (@SparkleEyedGirl) reported from Newbury, England

    @virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!

  • Simmba88 Mechelle Penny (@Simmba88) reported from Basingstoke, England

    @ceryswebb @virginmedia Their customer service is the absolute worst

  • Johnty14 John Richards (@Johnty14) reported from Basingstoke, England

    @virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!

  • Gazimoff Gareth “Gazimoff” Harmer (@Gazimoff) reported from Basingstoke, England

    @virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.

  • JGrenvillewood Joshua Grenville-Wood (@JGrenvillewood) reported from Basingstoke, England

    @virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi

  • Hello_HWC The HWC (@Hello_HWC) reported from Basingstoke, England

    @virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...

  • timofnewbury Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️ (@timofnewbury) reported from Newbury, England

    @virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.

  • 16_bit_boy T 🎮 (@16_bit_boy) reported from Basingstoke, England

    @virginmedia Already checked that, no issues apparently..

  • pBullox Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.

  • gooner64 arsenal (@gooner64) reported from Basingstoke, England

    @virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡

  • Johnty14 John Richards (@Johnty14) reported from Basingstoke, England

    @virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.

  • Chloe1seymour Chloe (@Chloe1seymour) reported from Basingstoke, England

    Trust @virginmedia to go down🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • measlewolf Steve Lees (@measlewolf) reported from Dudley, England

    @virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.

  • DeltaDeltaOBE Davies (@DeltaDeltaOBE) reported

    @virginmedia Yep … although according to your website there isn’t, and hasn’t been since 7 last night. And fix my broadband just loops constantly to that page.

  • GregorJClark Gregor Clark 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@GregorJClark) reported

    @virginmedia I have no service at all in KA11 area. Weirdly your website says it’s a planned outage. If planned, why didn’t you tell anyone? I’m working from home but could have gone into the office if I’d had some advance warning. Not good at all.

  • chris_oneill94 Chris O'Neill (@chris_oneill94) reported

    @virginmedia As I explained in live chats previous tweets and to the engineer it's an intermittent fault that happens. For instance right now the WiFi is fine. But it very regularly cuts out entirely as in that photo. I need a solution I can't have daily cuts. Not dips in speed, cuts.

  • stephstevens16 Steph Stevens (@stephstevens16) reported

    @virginmedia Here we go again. Internet down! 3rd time in 4 weeks. Can you please fix this on going issue.

  • naeemkofdy Naeem Kothdiwala (@naeemkofdy) reported

    @virginmedia can you please call me with regards to my installation I have been waiting since Friday! All your stupid international customer representatives have just lied all weekend!

  • SlowVALORANT Slow 🇵🇹 (@SlowVALORANT) reported

    @virginmedia No issues are showing on that website. It’s never there despite the area having problems.

  • nav_sl90 Nav (@nav_sl90) reported

    @virginmedia Yes it says my service is down. The same as last Wednesday. This doesn't help me with WFH! It has been down since the middle of the night!

  • MrmMark Mark Mann (@MrmMark) reported

    @virginmedia On the phone for 40 minutes and you callers dumped the call. My 80 year old mother with dementia has no phone connection. We need an engineer now, not customer service from the stone ages.

  • MrShellard Lee Shellard (@MrShellard) reported

    @virginmedia No internet on business line in LE6 area. Is this a known problem?