Virgin Media

Virgin Media Outage Report in Thatcham, West Berkshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Thatcham, West Berkshire, England 06/08/2025 02:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Thatcham, West Berkshire, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke.

Loading map, please wait...
City Problem Type Report Time
United KingdomBasingstoke Internet
United KingdomBasingstoke E-mail
United KingdomBasingstoke TV
United KingdomBasingstoke TV
United KingdomBasingstoke Internet
United KingdomBasingstoke Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

  • Loafite Tony Phillips (@Loafite) reported from Basingstoke, England

    @virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective

  • Loafite Tony Phillips (@Loafite) reported from Basingstoke, England

    @SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?

  • tRed20 Tony Redmond (@tRed20) reported from Basingstoke, England

    @virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies

  • tRed20 Tony Redmond (@tRed20) reported from Basingstoke, England

    @virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔

  • thebiggayreview The Big Gay Review (@thebiggayreview) reported from Basingstoke, England

    WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.

  • TropicKarenB Total Tropic Karen 🌴 (@TropicKarenB) reported from Newbury, England

    @virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia

  • littlekatyb Katy Blay (@littlekatyb) reported from Basingstoke, England

    @virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!

  • fayeharland faye harland (@fayeharland) reported from Woolhampton, England

    @virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?

  • CathyTVNews Cathy Alexander (@CathyTVNews) reported from Thatcham, England

    What's the problem @virginmedia ? No broadband all day in RG18. Work day wasted. Your signal check says "problems" but no updates. Can't get thro to customer service.

  • KieranDavey1 Kieran Davey (@KieranDavey1) reported from Basingstoke, England

    @virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks

  • pilot_paul Pilot_Paul (@pilot_paul) reported from Basingstoke, England

    @virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down

  • pilot_paul Pilot_Paul (@pilot_paul) reported from Basingstoke, England

    @ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile

  • AfroChuck87 ¥ (@AfroChuck87) reported from Basingstoke, England

    Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!

  • TheTomothy Tom Hogan (@TheTomothy) reported from Basingstoke, England

    @virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

  • SimonMiller52 Simon Miller (@SimonMiller52) reported from Thatcham, England

    @virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks

  • pilot_paul Pilot_Paul 🇪🇸 (@pilot_paul) reported from Basingstoke, England

    @Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00

  • MatildaDr Joanne Wells (@MatildaDr) reported from Basingstoke, England

    @virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?

  • richcon98 Richard Conway (@richcon98) reported from Thatcham, England

    @virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hari_lhk hari krishnan (@hari_lhk) reported

    @virginmedia @SkyUK Finally @SkyUK was able to solve my problem as committed . Thanks

  • MarkHowitt GM Mark Howitt (@MarkHowitt) reported

    The funniest part of the @bt_uk installation was when one of the people installing plusnet to get away from **** @virginmedia said to the younger one... did he offer you a drink?? I've worked on behalf of bt before and done interviews with them... no free drink for me no free drink for them! They get a solid 7.5 for the install though! Even gave some free financial coaching...

  • MarkHowitt GM Mark Howitt (@MarkHowitt) reported

    The funniest part of the @bt_uk installation was when one of the people installing plusnet to get away from **** @virginmedia said to the younger one... did he offer you a drink?? I've worked on behalf of bt before and done interviews with them... no free drink for me no free drink for them! They get a solid 7.5 for the install though! Even gave some free financial coaching...

  • MarkHowitt GM Mark Howitt (@MarkHowitt) reported

    The funniest part of the @bt_uk installation was when one of the people installing plusnet to get away from **** @virginmedia said to the younger one... did he offer you a drink?? I've worked on behalf of bt before and done interviews with them... no free drink for me no free drink for them! They get a solid 7.5 for the install though! Even gave some free financial coaching...

  • anne8622 Jo (@anne8622) reported

    @virginmedia hi you have already done my switch service from @SkyHelpTeam however my box hasn’t arrived I have now got no broadband and it’s essential

  • Tigerdecor TBONETONE (@Tigerdecor) reported

    @virginmedia had about a month's worth of decent internet when we signed up with you then since, it's been intermittent ****, we had someone out to change cables,hub, and connectors in the hub on the street and after about 2 weeks of decent internet, were back to intermittent

  • jazzyjeff10 Jeff Gilmore (@jazzyjeff10) reported

    @virginmedia So I take it the service engineers are off for the weekend and bank holiday. Really says what Virgin Media think of their customers. No TV services for a week and not even an explanation of what the problem is.

  • PLenus42458532 P. Lenus (@PLenus42458532) reported

    @virginmedia what ******** are you guys doing now , this is the 4th time . can you guys please stop ripping people off and fix your **** ? i have 3 technicians come over so far & nothing gets fixed . all you guys do is delay it so that you can STEAL another months pay .

  • hryevans Harry Evans (@hryevans) reported

    @virginmedia any idea when my internet will be back up and running. It’s been down for around 28 hours now

  • jot_shoker Jot Shoker (@jot_shoker) reported from West Bromwich, England

    I purchased @virginmedia high speed wifi but they are not giving a proper service We are totally frustrated