Virgin Media Outage Report in Thatcham, West Berkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Thatcham, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Tadley and Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
TV | |
| Basingstoke |
||
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi | |
| Newbury |
Total Blackout | |
| Basingstoke |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Haslewood
(@hitchhkr) reported
@virginmedia Already logged a complaint. Waiting for someone to contact me. I'm just not certain that will actually happen.
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Hauswerks
(@Hauswerks) reported
@AlanFitzpatrick @virginmedia The’yre so bad for this we just left for BT, already so much better!
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Samad Younis
(@SamadYounisUK) reported
@virginmedia What part of my neighbours Internet is also not working do you not understand!
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mcart
(@trottermick) reported
@virginmedia Why do you think people are emailing?! Can’t get any help by phone, even if you can get through!! Makes my blood boil, that they then are offered these deals they then post on social media and brag about. So wrong and unfair! The rest of us are paying dearly for their deals!!
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ashleigh 👼🏼
(@ashcamm_) reported
@virginmedia Tried to cancel our contract within the 14 day period, impossible to get thru via phone or online. And now I’m being told we will have to pay cancellation fees
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Greg Flucker
(@Gregflucker) reported
Three different robo calls pretending to be from @AmazonUK called my house before 7 am today and I am LIVID. @virginmedia are you actually doing anything to tackle this issue. Getting beyond a joke.
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Grumpy Wolf
(@xGrumpyWolfx) reported
@virginmedia But how will that help? It’s not some random issue only I have, it’s people around the entire country who has the exact same issue and the staff on there haven’t been able to help/resolve it for anyone. Been this way for months and months.
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Emily
(@joyner861) reported
@virginmedia seriously unimpressed with your services, i called and spent 1 hour 30 mins on hold last night only to be cut off before i spoke to anyone in the cancellation team. I will never recommend your services and want to cancel immediately #poorcustomerservice
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Ben Haslewood
(@hitchhkr) reported
@virginmedia You have been aware of the problem for the last 7 years. Poor quality kit and terrible tech support plus constant service outages equals one angry customer!
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Ishbel Grimshaw
(@IshbelGrimshaw) reported
@virginmedia Nothing eventually after getting the same girl she said a manager would phone when I terminated that call I am still waiting on someone phoning me back so as u can see I have no faith in your customer service 😡