Virgin Media outages and service status in Thatcham, England

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thatcham, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke, and Tadley.

City	Problem Type	Report Time
Basingstoke	Phone	4 hours ago
Tadley	Wi-fi	18 hours ago
Basingstoke	Internet	2 days ago
Basingstoke	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

• 
  Melissa Burns (@lissaburns) reported 4 minutes ago from Basingstoke, England

  @virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?

• 
  Gareth “Gazimoff” Harmer (@Gazimoff) reported 9 minutes ago from Basingstoke, England

  @virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.

• 
  ¥ (@AfroChuck87) reported 13 minutes ago from Basingstoke, England

  Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!

• 
  Paul Bullock (@pBullox) reported 14 minutes ago from Thatcham, England

  @virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...

• 
  Stuart Kearney (@skearney7) reported 15 minutes ago from Basingstoke, England

  @virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated

• 
  faye harland (@fayeharland) reported 16 minutes ago from Woolhampton, England

  @virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?

• 
  Total Tropic Karen 🌴 (@TropicKarenB) reported 17 minutes ago from Newbury, England

  @virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia

• 
  Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️ (@timofnewbury) reported 21 minutes ago from Newbury, England

  @virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.

• 
  Nicola (@SparkleEyedGirl) reported 32 minutes ago from Newbury, England

  @virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!

• 
  Joshua Grenville-Wood (@JGrenvillewood) reported 35 minutes ago from Basingstoke, England

  @virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi

• 
  Melissa Burns (@lissaburns) reported 37 minutes ago from Basingstoke, England

  @virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...

• 
  Jez (@drewy__) reported 38 minutes ago from Whitchurch, England

  @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!

• 
  Joanne Wells (@MatildaDr) reported 40 minutes ago from Basingstoke, England

  @virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages

• 
  Pilot_Paul (@pilot_paul) reported 40 minutes ago from Basingstoke, England

  @virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down

• 
  The HWC (@Hello_HWC) reported 42 minutes ago from Basingstoke, England

  @virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...

• 
  John Richards (@Johnty14) reported 44 minutes ago from Basingstoke, England

  @virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!

• 
  @MARCUS1961UK (@MARCUS1961UK) reported 47 minutes ago from Cholsey, England

  FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)

• 
  Kieran Davey (@KieranDavey1) reported 47 minutes ago from Basingstoke, England

  @virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks

• 
  Katy Blay (@littlekatyb) reported 53 minutes ago from Basingstoke, England

  @virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!

• 
  John Richards (@Johnty14) reported 58 minutes ago from Basingstoke, England

  @virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jags Arthurson (@JagsArthurson) reported 6 minutes ago

  @virginmedia You would love to help me, but you can't. Your response will be, "I'm afraid I can only apologise, sir, but that's the way it is. Take it or leave it."

• 
  Jayneadele (@Jayanic) reported 7 minutes ago

  Trying to contact @virginmedia So frustrating! Need to sort out your customer service! 😡

• 
  fielden85 (@fielden85) reported 9 minutes ago

  @virginmedia I can message you. This is the 3rd time it's been down this month

• 
  Tony Sedgwick (@Sedgeofwigan) reported 10 minutes ago

  Virgin media plan has gone up 300% £65 to £219 and then wrongly disclosed on email private details of another virgin customer breaking GDPR rules. #worstcustimerservice #notbotheredaboutvirgincustomers @Virgin @MartinSLewis @GDPRbreaches

• 
  Scottt Kirkwoodd (@2gurlys1kupp) reported 11 minutes ago

  @jokewapo @O2 @virginmedia Mate how bad is the 02 signal up our way now! Phoned them to see if there was an issue and it's something to do with the mast

• 
  Abbie (@abz_06) reported 12 minutes ago

  @virginmedia you have left my 71 year old mother without internet and TV since 18th July due to a “problem in the area” and now you’re saying it won’t be fixed until 31st July? Two whole weeks you’ve left an elderly person completely isolated with no form of entertainment.

• 
  The Way We Will Be (@TheWayWeWillBe) reported 14 minutes ago

  @virginmedia so cross with you again today Not only is the broadband up and down as usual (but tests show fine) but you won’t allow me to log in from my Apple Mac and you won’t allow me to update parental controls Useless

• 
  Darren Danks (@thedazdanks) reported 15 minutes ago

  @virginmedia Hi guys. I received my landline adapter today. Problem is, you’re assuming the phone is near the hub. My hub is upstairs and my landline is downstairs. Is there a solution or am I just buggered?

• 
  Pat McAuliffe (@PatMcA) reported 18 minutes ago

  @virginmedia hi trying to sort out a log on to account issue , cannot resolve it online and phone keeps knocking us off. If not resolved soon am moving to Sky

• 
  jason (@Jason29wctb) reported 24 minutes ago

  Thanks to the VM staff on here for all the attempted help , found me first text on this broadband fault and it was January 2021 , disconnection next month off to get working internet ,VM needs to stop concentrating on speed and fix lack of quality @virginmedia