Virgin Media Outage Report in Thatcham, West Berkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thatcham, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Wi-fi | |
| Newbury |
Total Blackout | |
| Basingstoke |
Wi-fi | |
| Basingstoke |
TV | |
| Basingstoke |
TV | |
| Basingstoke |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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Katy Blay
(@littlekatyb) reported
from
Basingstoke, England
@virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Cathy Alexander
(@CathyTVNews) reported
from
Thatcham, England
What's the problem @virginmedia ? No broadband all day in RG18. Work day wasted. Your signal check says "problems" but no updates. Can't get thro to customer service.
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Kieran Davey
(@KieranDavey1) reported
from
Basingstoke, England
@virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks
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faye harland
(@fayeharland) reported
from
Woolhampton, England
@virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Swagat Sourav
(@swagatsourav) reported
@virginmedia I did manage to call your customer service after being on hold for 45 mins . Post that he promised me to call back in 30 mins and it's now 24 hours . Why do you have customer service then or may be this is a company wide culture
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Cunbobs
(@cunbobs) reported
@virginmedia Are you going to help yourselves now? Really, what on earth are you doing? I have notified the authorities about you dishing out people's information FYI. How you just don't care I can't understand.
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Shanice✨
(@niecy_mills) reported
@virginmedia my account was never frozen while the investigation took place. The incompetence is beyond disgraceful. The lies. All started because a member of staff said if I pay £55 the matter would be resolved in terms of my disconnection however this was not the case
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Malcolm Simm
(@MalcolmSimm2) reported
@virginmedia internet in wigan WN3 is **** pay for 100 struggling to get 20 and I've done all the tests no point ringing can't get though and chat are useless
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Simon Lee
(@smoon_lee) reported
@vmbusiness Are there any reports on Internet Issues in Bradford? #VirginDown
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Mr Bovine Jovi
(@JoviBovine) reported
Not only do Virgin Media have the worst coverage they also just decided to not let me into my emails after 15 years and make it IMPOSSIBLE TO CONTACT ANYONE @virginmedia
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Becki
(@bex_1210) reported
@virginmedia Your service really is appalling! The installation didn’t happen because the construction team hadn’t done the right thing! Installation was booked back in for yesterday and surprise surprise it didn’t happen again because the construction work still hasn’t been done correctly!
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Paul Goodyear
(@pgudge) reported
@virginmedia Thanks for reply, tried in Chrone, Firefox and Edge, all error the same. You have to login so could be my account? No alerts or messages though.
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CaravanVlogger
(@CaravanVlogger) reported
@MumOnAMission3 @colinrimmer7 @virginmedia Broadband really should be at the same level as Gas, Electricity and Water as an essential service. Companies that delivery broadband get away with far too much interruption to services..