Virgin Media outages and service status in Thatcham, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Thatcham, including 0 direct reports.
- The most common problems reported in this area mention TV.
- TV (100%)
The latest reports from users having issues in Thatcham come from postal codes RG19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Thatcham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 28: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Thatcham, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, and Thatcham.
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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Alok Sharma (@draloksharma74) reported from Oakley, England@virginmedia we are without internet now for over a day. No text updates despite registering what can be done about such poor service
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Jon Bond (@JobbyOvy) reported from Basingstoke, EnglandPhoned @virginmedia tonight to cancel, as my price was going to £74 from £55 a month. Best they could offer was £60 a month even though as a new customer it is currently £50 a month! I was told if they offered their current customers those prices, they’d go out of business...
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Joanne Wells (@MatildaDr) reported from Basingstoke, England@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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Richard Conway (@richcon98) reported from Thatcham, England@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Pilot_Paul (@pilot_paul) reported from Basingstoke, England@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Melissa Burns (@lissaburns) reported from Basingstoke, England@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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stuart whiley (@stuartwhiley1) reported from Basingstoke, England@virginmedia Would you please give me a phone number so that I can talk to a human being about a technical problem rather than wasting my life listening to a automated telephone
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Paul Bullock (@pBullox) reported from Thatcham, England@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Pilot_Paul 🇪🇸 (@pilot_paul) reported from Basingstoke, England@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️ (@timofnewbury) reported from Newbury, England@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
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Tom Hogan (@TheTomothy) reported from Basingstoke, England@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Katy Blay (@littlekatyb) reported from Basingstoke, England@virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!
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Simon Miller (@SimonMiller52) reported from Thatcham, England@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Paul Bullock (@pBullox) reported from Thatcham, England@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
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T 🎮 (@16_bit_boy) reported from Basingstoke, England@virginmedia Already checked that, no issues apparently..
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Joshua Grenville-Wood (@JGrenvillewood) reported from Basingstoke, England@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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Nicola (@SparkleEyedGirl) reported from Newbury, England@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Total Tropic Karen 🌴 (@TropicKarenB) reported from Newbury, England@virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia
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Paul Bullock (@pBullox) reported from Thatcham, England@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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Annabel Z (@annabelouisa) reported from Basingstoke, England@virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dale Wilkins (@realmisterwilks) reported@virginmedia is there an issue in Ng16 area? If it rains, no internet, if it’s sunny, no internet. Happens every year.
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Old Motherduck (@Old_Motherduck) reported@virginmedia @PeteUK7 that's terrible from Virgin Media look after your past and present customers
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David duncan (@DavidDdjoinery) reported@virginmedia Sent a message yesterday about an ongoing issue with tv and still no reply , and can’t get an online chat through the app or phone call this service is appalling
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Adam (@Adam83492464721) reported@Nasher6328 @JamieGBarry @virginmedia Nah **** that. If I need to go through the song and dance anyway I may as well switch and get whatever freebies they throw to new customers. It’s just a stupid system that doesn’t reward loyalty and means we all have to waste our time every 2 years.
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MidgecpfcⓂ️ (@Midgecpfc) reportedWell done @virginmedia no Internet or TV until 23.05 tomorrow night! How ******** am I supposed to watch the football tonight? So had enough! Glad my contract is done next month!
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ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported@virginmedia I'd like you to reply to my request for cancelling my tv services & landline but KEEP my broadband. You never seem to reply. I just want info on how to do this please?
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Stewart C (@samhain1) reported@JamieGBarry @virginmedia Insurance market been doing this for years as we know. There will always be a % of the customer base that won’t be diligent about subs and will automatically move to the new rate without even knowing. They expect other customers to leave knowing they’ll be back again in future
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WelshVilla (@Welsh_Villa) reported@JamieGBarry @virginmedia Once our contract is up we are off from virgin media. Terrible company
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MerlinJ (@HamsterSick) reportedI absolutely detest @virginmedia I crave the end of the contract this year. Dog **** service.
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Konstantinos (@kostasbotonakis) reported@JamieGBarry @virginmedia Just cancel. Get a 5G internet monthly rolling contract from any mobile provider for 20-30£z Then join Virgin as a new customer the 2nd month, with no migrations or move dates from Sky.