Virgin Media

Virgin Media Outage Report in Thatcham, West Berkshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Thatcham, West Berkshire, England 10/17/2025 04:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (33%)

    TV (33%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Thatcham, West Berkshire, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke and Newbury.

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City Problem Type Report Time
United KingdomBasingstoke Internet
United KingdomBasingstoke Wi-fi
United KingdomNewbury Total Blackout
United KingdomBasingstoke Wi-fi
United KingdomBasingstoke TV
United KingdomBasingstoke TV

Community Discussion

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Virgin Media Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

  • SparkleEyedGirl Nicola (@SparkleEyedGirl) reported from Newbury, England

    @virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!

  • Johnty14 John Richards (@Johnty14) reported from Basingstoke, England

    @virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!

  • AfroChuck87 Dan 🇪🇺 #TitanUp (@AfroChuck87) reported from Basingstoke, England

    . Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia

  • timofnewbury Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️ (@timofnewbury) reported from Newbury, England

    @virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.

  • pBullox Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.

  • skearney7 Stuart Kearney (@skearney7) reported from Basingstoke, England

    @virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated

  • gooner64 arsenal (@gooner64) reported from Basingstoke, England

    @virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡

  • JGrenvillewood Joshua Grenville-Wood (@JGrenvillewood) reported from Basingstoke, England

    @virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi

  • Gazimoff Gareth “Gazimoff” Harmer (@Gazimoff) reported from Basingstoke, England

    @virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.

  • timofnewbury Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS (@timofnewbury) reported from Newbury, England

    Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia

  • Simmba88 Mechelle Penny (@Simmba88) reported from Basingstoke, England

    @ceryswebb @virginmedia Their customer service is the absolute worst

  • 16_bit_boy T 🎮 (@16_bit_boy) reported from Basingstoke, England

    @virginmedia Already checked that, no issues apparently..

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...

  • pBullox Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.

  • pBullox Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...

  • MARCUS1961UK @MARCUS1961UK (@MARCUS1961UK) reported from Cholsey, England

    AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)

  • Chloe1seymour Chloe (@Chloe1seymour) reported from Basingstoke, England

    Trust @virginmedia to go down🤬

  • MARCUS1961UK @MARCUS1961UK (@MARCUS1961UK) reported from Cholsey, England

    FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)

  • jim_millen Jim Millen (@jim_millen) reported from Thatcham, England

    Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...

  • drewy__ Jez (@drewy__) reported from Whitchurch, England

    @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • zoeadm zoeadm (@zoeadm) reported

    @virginmedia Hi I have spent 4 days trying to get through to you via WhatsApp. It’s a joke . If you can’t run it don’t offer the service

  • Madvon3 Madvon (@Madvon3) reported

    @virginmedia you are useless. I have been 4 days waiting for an engineer and now I have to wait till Friday as you ******* think its OK to ignore your customers. We'll I am giving you one chance and if you **** up again I am gone. Consider this a warning

  • Precland Chris Prescott (@Precland) reported

    @virginmedia There's no outage in the area and coverage checker link doesn't work. I suspect things have switched to use o2's network which I joined virgin to avoid as there is no coverage here

  • Sam27411931 Sam (@Sam27411931) reported

    @virginmedia Hi I really hope you can help me I cancelled my virgin because of the price increase and then i got a offer to stay I accepted then no one could find offer so I cancelled I received a contract today with the offer but no one can confirm this I don’t know what to do could you help

  • sarahmurphy28 Wug_Life (@sarahmurphy28) reported

    @virginmedia It was intentional and is a well known problem at virgin. I'll be raising a complaint with the ombudsman.

  • Boynightshift Boom shakalaka (@Boynightshift) reported

    @bt_uk @virginmedia hey, BT have said that the poor image on by sport 2 hd (and only that channel) is really poor. Any ideas?

  • camelsbestmate Will Gordon (@camelsbestmate) reported

    @virginmedia A complaint HAS been raised and I was told a manager would be in touch... Clearly bending over backwards to really piss off customers.

  • RichieUK_TTV Richie (@RichieUK_TTV) reported

    @virginmedia I spoke to them the first time they rang and that’s when I was lied saying they did a 100Mb down/20Mb up plan (seems you do 10Mb) and then I declined and dropped the call - ever since I keep missing the calls and really don’t wanna deal with sales that lies

  • UnlimitedBagels 𝕊𝕥𝕖𝕡𝕙𝕖𝕟! (@UnlimitedBagels) reported

    @virginmedia @BigSlavid Not working for me. Just says no events active.

  • BigSlavid David Atherton (@BigSlavid) reported

    @virginmedia sky sports red button never works