Virgin Media Outage Report in Thatcham, West Berkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thatcham, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Hungerford.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Hungerford |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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The Big Gay Review
(@thebiggayreview) reported
from
Basingstoke, England
WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?
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Kieran Davey
(@KieranDavey1) reported
from
Basingstoke, England
@virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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faye harland
(@fayeharland) reported
from
Woolhampton, England
@virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Total Tropic Karen 🌴
(@TropicKarenB) reported
from
Newbury, England
@virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Cathy Alexander
(@CathyTVNews) reported
from
Thatcham, England
What's the problem @virginmedia ? No broadband all day in RG18. Work day wasted. Your signal check says "problems" but no updates. Can't get thro to customer service.
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Katy Blay
(@littlekatyb) reported
from
Basingstoke, England
@virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Morgan
(@NotVBrightSpark) reported
@virginmedia I will do that when so inclined. I will hope the TV issue get resolved soon.
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Rachel🦄
(@musicloverrach) reported
@virginmedia I have wifi and a stream box with yourselves and they were plugged in as well as my tv but I decided to unplug everything but then I plugged everything back in but now my tv says no signal 😭 please help
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CityFibre
(@CityFibre) reported
@JonnyCave @virginmedia Thanks for reaching out, Jonny. CityFibre do not provide or support internet services. For internet service-related queries, please call your broadband provider directly.
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Michelle Englefield
(@menglemartin) reported
Absolutely fed up with @virginmedia internet always intermittent. Call them do checks yes the problem is in your house. Take my money still and offer me a mesh for extra £8 a month. Send out a technician and see what the problem is
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Sarah
(@Sarahjsmythy) reported
@virginmedia is their a problem with the service in derby . DE24 ?
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Ross MadDog Mckinnon
(@maddogmckinnon) reported
@virginmedia And herein lies the problem. The account is in the husband's name who has passed away so she can't pass the security checks and can't get anything sorted so she's stuck with no phone or internet until she gets the death certificate
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Maria Reardon
(@mariareardon77) reported
@PhilGreenrm41 @virginmedia been trying to cancel for weeks but when you press to leave virgin ‘miraculously ‘ you lose the connection’ to stop people cancelling before the price increase
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Swaroop Manjrekar
(@swar80) reported
Pathetic service from#virginmedia. Intermittent broadband connection issues but no solution. Customer care advices me to get a new connection from.some other provider while the engineer fixes the issue. @virginmedia @richardbranson.
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jimmy
(@jameshorton83) reported
@virginmedia your service is so poor lately I've had an intermittent broadband signal for several weeks now and still no sign of being resolved! Could you please get in touch regarding the 2 complaints I've made so far?!
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Sarah Giangregorio
(@SGiangregorio) reported
@virginmedia 🙄🙄🙄 Losing the will… you’re not sorry. Your ‘system’ says there is no outage yet we have no internet. It came on briefly so we rebooted. Still no internet. My son had to drive back to Manchester to be able to work on his dissertation. You are a disgrace of a company.