Virgin Media Outage Report in Thatcham, West Berkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thatcham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Thatcham, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Tadley.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Basingstoke |
Phone | |
| Tadley |
TV | |
| Basingstoke |
||
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thatcham, England
Latest outage, problems and issue reports in Thatcham and nearby locations:
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
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Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️
(@timofnewbury) reported
from
Newbury, England
@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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stuart whiley
(@stuartwhiley1) reported
from
Basingstoke, England
@virginmedia Would you please give me a phone number so that I can talk to a human being about a technical problem rather than wasting my life listening to a automated telephone
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
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Jane
(@i96jms) reported
from
Basingstoke, England
@virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
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amy woodliffe
(@amy_woodliffe) reported
from
Newbury, England
@DaddyHoggy @virginmedia This is terrible!!!
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Mechelle Penny
(@Simmba88) reported
from
Basingstoke, England
@ceryswebb @virginmedia Their customer service is the absolute worst
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Gareth “Gazimoff” Harmer
(@Gazimoff) reported
from
Basingstoke, England
@virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
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The HWC
(@Hello_HWC) reported
from
Basingstoke, England
@virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...
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Annabel Z
(@annabelouisa) reported
from
Basingstoke, England
@virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Jeffery
(@MendingTheGap) reported
@virginmedia Landline and by the Virgin Media App you're not aware of any issues Please may I have a phone service so I can keep in touch with UCLH
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Tyler Oliver
(@oliverit) reported
@virginmedia Yes. Down again at 5:14
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HEANEY_S
(@Heaney_Ss) reported
@virginmedia @NiiNiiFC @Flav_Bateman Uve turned my internet down scammers... I pay 70 pound a month for 350mbps and don’t even get 1% of that... Literally
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Andy Brown
(@Andy_fTV) reported
@virginmedia There isn’t a new TV box, it’s a new broadband box, as I said. I’ve used the links online and the TV one doesn’t work to run a system set up. So just to clarify, you can’t do anything your end, you can’t arrange a call back, but you can send me links that are broken. Cool.
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Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?
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Rakesh Chohan
(@RakeshChohan) reported
@virginmedia Continued... 3) Why don’t you just call me? Aren’t you a communications provider? Oh no we can’t Mr Chohan because you chose web chat. The only reason I chose this is because you have issues answering your bloody phones and you are blaming COVID. Well that’s a load of ...
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Frank Ward
(@FrankWard88) reported
@virginmedia Error code V53 tonight. Lost service for 3 days last week due to a ‘known issue in your area. Also, requesting an email for an update on fault fixes never happens !
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Ed61
(@Ed6114) reported
@virginmedia I doubt it, nobody’s fixed anything yet apart from the standard “turn it off at the wall”, 21st century and told to frequently turn router off, what an awesome bit of kit the Hub3 isn’t. As I said, was getting somewhere but your team never bothered calling back
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Paul Boardman
(@PaulBoardie) reported
@virginmedia Hang on, I’ve had this email account for 20 years! Contacts, important documents, drafts, history etc etc. Are you telling me you've just deleted the account????
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mark palmer
(@MaverickMark) reported
@virginmedia (a) Called & promised call back on complaint -started 6 weeks ago (b)filled in 2-3 times on your online platform (c) put text/message on site 2/3 times (d) registered with want to leave (e) emailed ceo team (acknowledged email - but no response (f) tweets to @virginmedia loads :)