Virgin Media

Virgin Media Outage Report in Thatcham, West Berkshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Thatcham, West Berkshire, England 09/06/2025 18:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Thatcham, West Berkshire, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke and Newbury.

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City Problem Type Report Time
United KingdomBasingstoke Wi-fi
United KingdomNewbury Total Blackout
United KingdomBasingstoke Wi-fi
United KingdomBasingstoke TV
United KingdomBasingstoke TV
United KingdomBasingstoke TV

Community Discussion

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Virgin Media Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

  • pBullox Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...

  • jim_millen Jim Millen (@jim_millen) reported from Thatcham, England

    Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...

  • Simmba88 Mechelle Penny (@Simmba88) reported from Basingstoke, England

    @ceryswebb @virginmedia Their customer service is the absolute worst

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...

  • drewy__ Jez (@drewy__) reported from Whitchurch, England

    @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!

  • Hello_HWC The HWC (@Hello_HWC) reported from Basingstoke, England

    @virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...

  • AndyOramEmax Andy Oram (@AndyOramEmax) reported from Basingstoke, England

    @virginmedia Great customer service!! NOT🤬. Returning customer and you told us it would work but doesn’t because we don’t have a face plate miss selling comes to mind!!

  • timofnewbury Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️ (@timofnewbury) reported from Newbury, England

    @virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.

  • amy_woodliffe amy woodliffe (@amy_woodliffe) reported from Newbury, England

    @DaddyHoggy @virginmedia This is terrible!!!

  • pBullox Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.

  • annabelouisa Annabel Z (@annabelouisa) reported from Basingstoke, England

    @virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions

  • 16_bit_boy T 🎮 (@16_bit_boy) reported from Basingstoke, England

    @virginmedia Already checked that, no issues apparently..

  • SparkleEyedGirl Nicola (@SparkleEyedGirl) reported from Newbury, England

    @virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!

  • Johnty14 John Richards (@Johnty14) reported from Basingstoke, England

    @virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.

  • i96jms Jane (@i96jms) reported from Basingstoke, England

    @virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.

  • stuartwhiley1 stuart whiley (@stuartwhiley1) reported from Basingstoke, England

    @virginmedia Would you please give me a phone number so that I can talk to a human being about a technical problem rather than wasting my life listening to a automated telephone

  • draloksharma74 Alok Sharma (@draloksharma74) reported from Oakley, England

    @virginmedia we are without internet now for over a day. No text updates despite registering what can be done about such poor service

  • Johnty14 John Richards (@Johnty14) reported from Basingstoke, England

    @virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!

  • pBullox Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.

  • Gazimoff Gareth “Gazimoff” Harmer (@Gazimoff) reported from Basingstoke, England

    @virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • david_stillwell David Stillwell (@david_stillwell) reported

    On hold to @virginmedia to cancel my account. Can't be done online, have to call. Told by automated voice that wait times are long - can't help but think they do it on purpose to discourage cancelling. Clearly consumer rules should require a cancel online option. @MartinSLewis

  • chizzy73 Dave Chisnall (@chizzy73) reported

    @virginmedia gone down yet again. Shocking service in the OL11 area.

  • miss_n_cee Natasha (@miss_n_cee) reported

    @virginmedia No offence.. but I don’t give a crap if your technicians are around investigating! The people on the phone ok several occasions are telling me that they’re coming to my property and even at 7pm are not telling me otherwise! #virginmedia = 💩

  • CallumCFindlay Callum Findlay (@CallumCFindlay) reported

    @virginmedia any idea when the tv/internet issues will be fixed in AL2? Been down for a good 2 hours so far and it seems to be happening more often recently.

  • Ebb1 Eb (@Ebb1) reported

    @virginmedia @RoatyB Text service us useless. We need to speak to a responsible manager on a direct line number. Do such person work for VM? Or only bots working unable to make a human/humane decision

  • ShaunCharlton6 Shaun Charlton (@ShaunCharlton6) reported

    @virginmedia since before Xmas you have sent 3 engineers out to fix the Internet. All 3 have told you its a settings problem so why am I paying my bill when I should be getting 300mb and only receiving 30mb. You are **** and its impossible to speak to anyone #shitcustomerservice

  • Emmys_arts Emmy's art (@Emmys_arts) reported

    @virginmedia explain that without these services I am even more vulnerable & that I need the phone line to get my emergency button, need wifi for the emails & services that help me and need the tv for my sanity! plus we have all the things we are paying for, cant get because of no wifi and

  • HallsTerry Terry Halls (@HallsTerry) reported

    @alliburkephoto @leisarea @virginmedia I know it won’t help but it does seem Gigaclear have built their network quickly. We have now gone past our third Christmas having ordered July 2018 and were told there was a strong chance we would be connected by Christmas.

  • billbloor William Smith (@billbloor) reported

    @virginmedia For security reasons I don’t pinpoint my location on social media. Idiots. Guess it’ll stay open then for the public to play with. Maybe we can talk about my internet issue or are you just an outsourced postbox. #stayconnected

  • Ebb1 Eb (@Ebb1) reported

    @virginmedia @carinaratcliffe Text service us useless. We need to speak to a responsible manager on a direct line number. Do such person work for VM? Or only bots working unable to make a human/humane decision