Virgin Media Outage Report in Oakley, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oakley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oakley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Oakley, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Wi-fi | |
| Basingstoke |
TV | |
| Basingstoke |
TV | |
| Basingstoke |
TV | |
| Basingstoke |
Wi-fi | |
| Basingstoke |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oakley, England
Latest outage, problems and issue reports in Oakley and nearby locations:
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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miguel
(@miguel08437527) reported
@virginmedia I have no seen or read anything regarding any works etc if I could get through to someone it be helpful continuously on hold only to be disconnected. Even when you try to send a signal to my hub it says unable to send the signal although my connection is hit and miss.
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Chris wheal
(@c_wheal) reported
@virginmedia No known issues in my area, and yes. It disconnects and reconnects every 20-30 seconds. The issue is nothing to do with our router/modem and almost certainly to do with the connection to our local area.
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Marie Paynter
(@itacomposer) reported
@virginmedia Thanks Virgin, yes my Mum is feeling very wobbly now which isn't great given she's in Tier 4. How would registering for telephone preference service help exactly? As I'm sure I've already done that for her a couple of years ago
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Sharan Smit
(@sharansmit1) reported
Day 3 and still no resolution @virginmedia what does it take to have your broadband box removed from my property considering we never had a contract set up with you and you continue to fail to act on your promise to have it removed #badcustomerservice
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MR RATCHET
(@MRRATCHET_) reported
@virginmedia Both. Tested multiple WiFi devices on 2.4Ghz and 5.0Ghz and have tried multiple PC’s with a Cat8 Ethernet Cable. The PC’s all have gigabit network adapters and have been able to achieve the full speed in the past.
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Charlie King
(@Goatswithhooves) reported
@virginmedia Yes the service has been installed.
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Исмаил адам 📿
(@ISMAIL2326) reported
@virginmedia There want £5 delivery charge for the booster and a extra £3 per month on my bill to improve my internet #nothappy #help
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Richard Spitz
(@raspitz) reported
@virginmedia After painful webchat, I eventually spoke to Paul who gave outstanding customer service. Problem not quite resolved but he did everything he could and that should enable my wife to run her clinic this afternoon.
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miguel
(@miguel08437527) reported
@virginmedia I was calling in regards to my broadband speeds. I work from home and continuously have connectivity issues which is impacting my work and my work are giving me a hard time cause I can't get a stable connection and if these problems continue I am at risk of losing my job.
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Matthew Gange
(@MattGange) reported
@virginmedia could you please acknowledge whether you have received my complaint letter that was sent on 8th December? No one has contacted me!!!