Virgin Media Outage Report in Oakley, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oakley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oakley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Oakley, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Tadley and Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi | |
| Basingstoke |
TV | |
| Basingstoke |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oakley, England
Latest outage, problems and issue reports in Oakley and nearby locations:
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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Mechelle Penny
(@Simmba88) reported
from
Basingstoke, England
@ceryswebb @virginmedia Their customer service is the absolute worst
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Gareth “Gazimoff” Harmer
(@Gazimoff) reported
from
Basingstoke, England
@virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
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Jane
(@i96jms) reported
from
Basingstoke, England
@virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️
(@timofnewbury) reported
from
Newbury, England
@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sue riaz
(@sue_riaz) reported
@virginmedia It says my mailbox is unavailable & to try in an hour. Then to call tech support (who couldn't help)
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Jenny Ertle
(@JennyErtle) reported
@virginmedia I moved to virgin fairly recently. There have been three problems. 1 you didn’t tell me you would drill through the wall or get the ok. I rent so needed my landlords permission to do so. 2. When I tried to register to log in to your website it didn’t accept my details.
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Sarah Parsons
(@Sarahscamp79) reported
@virginmedia we have done that, had countless phone calls and have given up. Had to cancel the contract, and we have been told we will have to pay £210, which when you cannot provide service or help is disgusting. Asked to speak to customer services and have been cut off. #poorcustomerservice
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Guy Leech
(@guyrleech) reported
@doctordns @zeninternet When I bought a wireless router after demoting my @VirginMedia one to cable modem only, I didn't think to get one also with 4G capability so I've got the 4G router is standalone in my lab although is connected via network cable too so don't have to WiFi to it
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Tim
(@TazUk) reported
@virginmedia What makes it worse is customer services could have stopped this when it started by actually investigating instead of "checking his router" and "passing to an another team" for investigation. Totally fobbed him off.
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WRESTLING
(@jawaid_mr) reported
@virginmedia My telephone line is on but my Wi-Fi is not working upstairs it’s only working downstairs so do I need a virgin pod I recently joined you I’m a new customer from Sky but the lady would not give me it for free so I’m very disappointing because Sky gave me it for free
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Emily-jaye collins.
(@EmzeeJaye) reported
@virginmedia I've rang several times and considering its about a complaint I shouldn't be the one doing the leg work because someone is too damn lazy to sort this out when they said they would. Honestly it's ridiculous. Also, don't say sorry when you aren't sorry, it's insulting.
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Kirst
(@walshy_x) reported
@virginmedia Just wifi - I’ve been calling for months and currently waiting on a response from a complaint I lodged at the beginning of March but this is the 4th time I’ve been promised a call back without receiving one. Great customer service 🙄
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Emily-jaye collins.
(@EmzeeJaye) reported
@virginmedia I have a complaint reference so it has been registered, if I could email someone I would but your complaints procedure on your website is so far fetched it won’t let you. If I could have an email address I’d happily chase that up since it won’t take too much out of my day.
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Too many humans
(@Coldbeanbuts) reported
@virginmedia could you please contact me. Been trying to sort out a problem for a couple of months now but it's still not sorted. Thank you.