Virgin Media Outage Report in Oakley, Hampshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oakley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oakley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 06: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Oakley, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Tadley and Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Tadley |
TV | |
| Basingstoke |
||
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi | |
| Ropley |
Internet | |
| Newbury |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oakley, England
Latest outage, problems and issue reports in Oakley and nearby locations:
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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The HWC
(@Hello_HWC) reported
from
Basingstoke, England
@virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...
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stuart whiley
(@stuartwhiley1) reported
from
Basingstoke, England
@virginmedia Would you please give me a phone number so that I can talk to a human being about a technical problem rather than wasting my life listening to a automated telephone
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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Deborah
(@debsw18) reported
from
Hook, England
@virginmedia customer service is beyond shocking. Reps don’t listen, lie and refuse to help. Icing on the cake is my graduate daughter having £123.34 taken from her account DESPITE being told this would NOT happen. Going round in circles. No one ever phones back.
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
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Jane
(@i96jms) reported
from
Basingstoke, England
@virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.
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Mechelle Penny
(@Simmba88) reported
from
Basingstoke, England
@ceryswebb @virginmedia Their customer service is the absolute worst
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.
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amy woodliffe
(@amy_woodliffe) reported
from
Newbury, England
@DaddyHoggy @virginmedia This is terrible!!!
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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Gareth “Gazimoff” Harmer
(@Gazimoff) reported
from
Basingstoke, England
@virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.
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T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
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Annabel Z
(@annabelouisa) reported
from
Basingstoke, England
@virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️
(@timofnewbury) reported
from
Newbury, England
@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elisa Murphy
(@ElisaMurphy20) reported
@virginmedia 1. I have been on the phone all day passed to department to department having to go through the problem multiple times, and yet here I am doing it again 2. I have spend money calling you for me to just get passed around. 3. I have spent time being passed around departments which
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mark hill
(@kingofthe6509) reported
@virginmedia The WhatsApp service that I messaged 2 days ago and still no reply that WhatsApp
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Desiree William
(@poppet19711) reported
@virginmedia trying to get my new B/band sorted and despite several phone calls I am unable to have the service that I have paid for. Fobbed off at every angle. What is the best phone number for complaints. Probably best to leave whilst still in the cooling off period.
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Martyn Pegram
(@Peggers180) reported
@virginmedia Misinformation on moving house. Services not working for 4 days. Account number changed so logging in to your app doesn't work now as it associates my email with old account. Generally, poor.
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Shaun
(@shaun_gbs) reported
@virginmedia About 40 times. Get passed around and cut off and no one is able to help. Get told the cable is ordered then get told there’s no record of it even though I have a reference number. Get told they are putting me through to the ‘field team’, but the number is dead.
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salon🕊
(@LiLbobroken) reported
@virginmedia Says you can’t find any issues
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Ant B
(@Origiiiiii) reported
@virginmedia your broadband is awful. Horrendous at the best of times but it’s been down for 2 days. I’ve now received 9 emails telling me the issue is resolved (it hasn’t been) the only difference is I can no longer register loss of service.
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Adam Kentrop
(@OnlyKentrop) reported
Literally took me 34 minutes today to cancel my connection with @virginmedia today, after 4 previous calls getting transferred to nowhere, then a retentions person that I literally had to interrupt 3 times. Basically Hotel California at that point…
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Louise - I write .... Twitbird does not count..
(@RedMeatRacists) reported
I sometimes like speaking to overseas call centre staff. Like just now. I'd phoned to arrange for a Virgin Media technician to come out tomorrow. I re-phoned to cancel as I managed to resolve the issue myself. He told me he was in Capetown and, as most overseas call handlers
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martyn notman
(@NFGmart) reported
45 minute arguement with virgin media over why im paying double the price for the basic service.